Reviews of Sandia Area Federal Credit Union. (Bank) in Albuquerque (New Mexico).

Sandia Area Federal Credit Union

183 Reviews

104 Comments

Bank

Federal credit union

8505 Candelaria Rd NE, Albuquerque, NM 87112, United States

Description

Information of Sandia Area Federal Credit Union, Bank in Albuquerque (New Mexico)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Sandia Area Federal Credit Union

Popular times

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Reviews of Sandia Area Federal Credit Union

Matt Wakefield

I’ve been a member for Quite some time now. And this is the original branch I’ve started with and it’s still one of my favorites. I don’t go in often anymore with getting direct deposit. But when I do go in the staff here is so helpful and friendly. They always get my needs of service down to every little detail.

D Alexander

Leigha was actually at the call center... She was very patient with me - I had what I thought was a complicated transaction. She was extremely nice and took care to un-spin the spider's web I presented her with. She was so friendly, efficient, and kind that I thought (for the thousandth time) how glad I am that I am in the SAFCU family. You're always there when I need you.

Stephen Lueckenhoff

Maria Salazar provides excellent customer service. She assisted me by providing notary services and in the past, scheduled me to obtain Medallion certification required on my documents. She is very friendly, knowledgeable and helpful, her Supervisor should acknowledge he Superb Performance!!!!!

Ann Schubert

After moving to Albuquerque six months ago, I found that continuing with my bank in New York was inconvenient. So I looked around and found SAFCU. I was impressed by the interest rates so I went in to the office. Omar was very capable, explained everything well and the paperwork to open accounts was easy. The office was pleasant and clean and all the people in the lobby were cheerful. I believe I made a very good choice.

Patty Navarro

Mariah was professional and prompt to assist me with my concerns. She called back before the end of the day with a potential solution. Kudos to you Mariah for a job well done. Happy customer!!!

Mark Graham

They were very helpful and accommodating when setting up my new accounts. It was easy and fast to do this. I made an appointment online which made it even better. No waiting.

Sylvia Orona

Staff member was extremely helpful and very courteous. I usually use the ATM because It’s faster and easier but this time it was necessary for me to go into the branch and I was pleasantly surprised.

Robert Bell

Sabrina was extremely, Professional and very pleasant providing me with Excellent 5 Star and Above Customer Banking Service!!! Its a person like Sabrina that makes for having a Great Customer Service experience!!! Sincerely, Robert Bell

Giovanna Eisberg

I really appreciated that the drive up teller took by payment before she was actually open. I think you should be opening at 8 or 8:30, not 9

marrian king

Sabrina was very knowledgeable and concerned about my issue. She has resolved my issue to my satisfaction. Thank you, Sabrina.

Regan Denison

Abigail was so helpful today. Great communication and helped make the process go smoothly. Excellent service!

Autumn Akins

It's ok, but I tried a new account at eagle credit union and it's so much better...just sayin.

JMHAM628

Crystal Treat, a member of Sandia Area Federal Credit Union (Candelaria) was on top of her listening skills. Crystal wrote out a receipt for my signature send it to me through Drive Thru. Crystal realizes the receipt and my written request did not match. Crystal contacts me through the speaker to verify what exactly of each different Denominations that I was requesting and had me send back the original receipt and she filled out another corrected copy for my signature. I really thought Crystal was attentive toward her position at the drive thru area. Thank you, Sandia Area FCU for hiring Crystal Treat at your financial agency.

Daniel Kercsmar

I had the horrible experience of having my account hijacked by an unknown person. So many emotions. Was it something I did that compromised my information? Was it someone I know and trust that was to blame? Where and how did the assailant get my credit card info? My ship was listing, if not sinking, but Kathy's calm demeanor was the ballast that kept the ship afloat. After garnering what it was that I wanted to do, she gave me succinct direction as to how to do it. Cudos to Kathy and Sandia Area Credit Union for giving me confidence when my default setting told me that the ship had already foundered.

Glenda Johnson

We have been long time customers of Sandia Area and we recently refinanced the house through them. Everyone was professional, knowledgeable, and helpful! They worked hard to get us excellent rates and were always available to answer our questions. This is why we have been with them for over 30 years now.

Snow Flake

Joan Raborn was the best. She’s an absolute sweetheart who deserves a raise. She helped me set my auto loan set up step by step and figured out everything for me. I absolutely loved her help and she’s a great part of the team.

Morgan Tinnin

The Candelaria branch is always the best branch to go to! A big thank you to Lisa, Maria and Martiana for always being so helpful!

Lena Urioste

Your people in customer service are excellent in their customer service. Well trained; courteous; patient and well informed. My complaint is against the credit card department. I have had 2 charges on my master card that are not mine. Called about 3 different numbers. Over the next severaldays Spent a lot of time on hold with the same awful music. Finally got ahold of 2 different who transferred me back to the same awful music. Finally ion the website I discovered that I could dispute the transaction on the website. Now I’m locked of viewing my credit card account. Why would I want to do business with a credit cars company that has more important thing to do when I need help?

david ortega

So friendly and helpful not use to that please keep up the great costumer service

Cheryl Glauner

Maria is is cordial and her expertise is something that can’t be found it many banks. I was at a previous bank for over 25 years and it was my daughter who kept saying I should join the credit union and it is truly an amazing experience compared to other banks. Maria and the others truly care about the people that come into the bank and treat them as family. Victoria is the reason I bank at Sandia Area Credit Union. Here it was the a few days before Christmas and your bank had long lines of customers. Yet I told Victoria I needed 5 envelopes with 50 $1.00 bills in each envelope to give to my grandchildren on Christmas. I thought Victoria would give me all the 250 one dollar bills and a stack of envelopes due to the amount of people at the bank. Victoria took the time to fill each of the 5 envelopes with the the 50 $1.00 bills without flinching. That folks is customer service with a bow on it! Thank you Victoria for being so kind and making me feel my time was so valuable.

Debbie Williams

Twice I’ve gotten stuck trying to add features to my app. The first time Josh helped me in May, and in June it was Melanie. Both times I felt valued and appreciated. They got me fixed up in no time, with kindness, courtesy and humor. I appreciate good service!

Randy Sanchez

The assistance I've received from Samantha and Amber has been second to none! Extremely responsive, respectful and knowledgeable. Always look forward to dealing with them. Thank you Sandia Area fcu for having such wonderful people working for us! Keep up the good work!

Cory Johnson

The bank as a whole was lagging on my auto loan application which was time sensitive & required my constant follow up to get updates on. Once Jordan took over he knocked it out of the park & he turned around the whole situation. He took ownership & stuck to his follow up commitments to me. I am very impressed by his service so kudos to him for sure because I was frustrated and feeling like giving up on the application completely. I would definitely go back to him for any financial needs going forward.

Jeannie Pennington

I have been banking at the Candelaria branch for years. I do sometimes use the other locations. I have been very happy with the service I receive at every location and am always treated with professionalism and courtesy. I highly recommend this credit union. 5 Stars

Jorge Pjr

Great customer service Estefany was very helpful with my transaction

StacyAnn Martinez

Definitely had great experiences here just to cash checks from my job and didn’t have an account anywhere to cash them out. Ended up getting an account for a great price. Tellers are friendly, but some are very slow and don’t have very much knowledge about anything except the teller side of things. On the other side of the bank like the people dealing with opening accounts etc. some are very friendly and helpful, however the lady that opened my account was not very friendly, talkative and some slightly helpful. She was quick to turn me away to open my account because she said I didn’t have proper ID, but I brought everything I was told to bring over the phone and at the branch when I asked. In the end great bank! I wish you could make appointments for the financial side, instead of just walk in, because the branch always seems to be busy.

mnachandler01

Great experience! Very respectful and helpful.

Margaret Muringe

Called and talked to Kisha. I was trying to make a transfer to beat a deadline for an autopay and she assured me it would be done on time. The laughter and positive vibes that followed were truly uplifting. Thank you so much.

Pamela Miller

I have been very pleased with the services provided by Sandia Area Federal Credit Union. I have always been treated well by friendly and helpful personnel. I have noticed this to be the norm at Sandia. Customer service has become hard to find that meets the standards set forth by the credit union. The personnel are accommodating and work hard to make sure your needs are met.

Beverly Romero

We have always had a great experience working with Sandia Area CU! Maria Salazar is very knowledgeable, professional and answered all our questions promptly! Thank you Maria!

Pamela Nolan-Muir

Melinda was awesome! When or if I ever have questions, they are always willing 2 help. When I am in the branch I am always greeted with a smile and friendly employees, also very helpful. Today I had interaction with Melinda, she was extremely helpful, very polite & respectful. I highly recommend Sandia Federal Credit Union, a Credit Union 4 the people!

Guadalupe Estrada

Lisa was very helpful today. Great customer service

Emerald Pacheco

Vanessa was so helpful and kind excited to ho back

Justin Mesch

Estrefany was very kind, helpful, and expeditious in the drive up line .

Alicia T

Refinancing my vehicle thru Sandia Federal Credit Union was a great experienced. Both Madayi Chavez and Mary Henderson helped refinancing my vehicle easy and fast. Very pleased with their work ethic and friendliness.

Yolonda Patterson

Before COVID, I went to the Candelaria branch looking to establish an account since moving there. I was quickly waited on, opened my account, and have been banking with them ever since. I use the drive up services, the mobile app, the free coin counter in the lobby (when open) and even their mobile check deposit. I have stopped using commercial banks and only stick with credit unions. This is one of the best ones I have encountered since moving from Texas.

Jen Davis

I worked with Amber today and I had a lot of questions. She was patient, helpful and supportive of my needs. Her customer service is what customer service SHOULD be everywhere! I am happy I'm at Sandia Area FCU .

Susan Vergara

I use Sandia Area Federal Credit Union because it's a smaller local credit union and not a huge conglomerate bank. The customer service is pleasant & thorough, and I always feel the staff goes out of its way to help. However the branches are far apart geographically within the Albuquerque area, and I find that it's difficult to get to one in time when I have to do business within the bank itself.

Monica Ortiz

Just making my auto payment, great service

Diane Starnes (Diane2Cats1Dog)

I was in trouble and I contacted Sandia Area Federal Credit Union where I was put in touch with Zachary. Zachary was professional, knowledgeable, efficient, helpful and KIND. KINDNESS is so rare in this dark time and so needed. So thank you Zachary and Sandia it's a little brighter today! 2 hours later I called back and was again greater by UBER CUSTOMER SERVICE. I can only conclude there is a group of ALLSTARS behind the phones at Candelaria. This time it was Melanie. We got the job done, had a laugh I enjoyed professionalism and courtesy. I never disconnect with anything but a smile 😃. How many banks can say that?

Alexis Amaya

Lisa was so helpful today. Made me understand things better.

Barbara Turley

I have done business with Sandia Area for years. I've always experienced excellent service. They are professional, knowledgeable and kind. Ivon Lopez Is definitely an asset to the Credit Union.

A S

You might have seen my review from a few days ago. The bank has since reached out to me and solved the situation. No complaints. Apparently not all possible avenues were considered. I have never had a problem here and I am glad they solved this one so quickly. Now if only they had a live person answering the phone. Haha.

Simon Hammond

Great location, Crystal was very helpful along with the rest of the staff

Enrique Martinez

I would like to thank Crystal and Loida both are wonderful individuals. They go out of their way to make you feel comfortable during the Loan process, They are friendly and professional in the service they provide to their customers. Thank you , my wife and I appreciate you !!

John smith

Felicia and Martiana are the best there is. I went in because the car dealership completely screw up my financing. I went in to Sandia FCU after going 9 times to the dealer and these two got everything fixed and straighten out in a matter of minutes. Thank you, you have a customer for life.

Jimmie Lynn

This is the 3d time or so that I have requested a car loan. The team is very professional. They have always worked me in my financial matters

Elijah Torres

This bank has been the best bank by far. Everytime I need to call for some assistance, anyone I talk to helps me to the fullest. I feel very secure knowing who my bank is.

Lloyd Foster

15 year member; always excellent service. Upgrades to online banking are smooth and supported by SAFCU staff. No surprise banking. Thank you SAFCU.

Lucinda R. Silva

The team at SAFCU is awesome! I open a few custodial accounts a month and Maria Salazar makes the process fast, efficient and COVID-safe. I appreciate the individualized attention and highly recommend SAFCU and the Candelaria Branch.

Lorenzo Chavez

Staff Were Great, Even Though I Had An Appointment With Sandia Area. Staff Said Good Morning And Asked How May I Hope You. Was Treated Like I Was A Part Of Family.

Elliott Duran

I have very good experience with customer service and I love the integrity of all the work stuff.

Tamara Whitney

Very helpful in setting up my business account. The customer service at this branch has been great for the 5 years I have banked here.

Ramos Chavez

I had great experience with this branch. From inquiring on financial services and actually deciding to become a member.

Seth Morris

Always a pleasure dealing with my home branch since forever, opened my 1st account at 16 under my mom in 1994 and just opened accounts for my children 26 yrs later if that's not a review of how they themselves don't know what else to tell ya

Jonathan Johnson

I had a problem with my debt card being cancelled without being contacted prior. Talk with the manager of the branch and got an answer that didn’t quite suit me. She said she would talk to the head office about the problem but I have my doubts. We shall see.

Prescilla Garcia

Always a positive experience at this Branch never had any problems in and out within 15 minutes

R Luke

Staff has been great since I opened my account. Manager is ver responsive and helpful. GLAD I SWITCHED!!

michael gonzales

Working with Omar was an absolute pleasure. He was knowledgeable and made the entire experience easy.

A. Wellesley

Always a pleasure to interact with the staff at this branch: they go out of their way to provide the best customer service: competent, efficient, and with a smile.

Keith Brewer

I have been a member for 50 yrs i have not found a better place to bank with or service my loans. Excellent customer service and rates.

Anna Swan

Morgan was patient, helpful and professional. I appreciate Morgan's kindness and quick resolution to the issue. Thank you so much, Morgan! Have a blessed day!

Cassidy Pace

Haven't been banking here long, but have had a good experience so far. Lily set up our accounts, and she is wonderful!

Aja Williams

Melissa G. is very helpful.

Christopher Marianetti

One of the managers here saves my dads life when he collapsed at the branch. I am so grateful for the people here who acted fast and bravely.

Fattima Rezaei

I have very good experience with the customer service and I appreciate their help and service.

Richard Wright

Super helpful also asking if I need anything else?

francisco javier camacho

I have been sandia A F C U for 10 yrs and I'm very happy and pleased with the service friendly and family THANK you sandia

Patrick Griego

Jordan was fantastic. He was helpful, knowledgeable and kind. A great experience!

Lawrence Mora

Great people good service

David Duhigg

I always have a great experience when I txt to transfer funds and Joan helps me with this.

Reno 5150

Excellent and timely service! Jordan was outstanding and can't recommend highly enough!

narrieta21

Very professional and responsive.

Luke N

Could not ask for a better bank. They have counter service. I had one issue then the bank lost it computers, but they fixed it, they even where kind to me when I was not.

Merna Brostoff

Been with them 30+ years. Love their philosophy & customer service.

April Young

secured a new vehicle loan and it was fast and easy, no hassle.

Jim Mignon

Meet with one of the best and knowledgeable Member service Agents at this location his name was Micheal super nice guy and very knowledgeable.

Ray Velasquez

Kathy was very helpful and very professional with me thank you

Seth Rosson

Good customer service made a pleasant experience.

Victor Theriault

I have been with this branch for proximately 18 to 20 years and had had nothing but excellent service

Jessirae (Jessi)

Everyone there was nice and helpful in helping me open a new account .

Morrello Yazze

Miss the coffee and cookies very new friendly ppl glad they carry-on that

Bella DeBari

Very helpful and great customer service at this branch 👍. …

Rick Mendez

Management at Candelaria "Martina" is great & very Knowledgeable also thanks to Maria

Justin Salazar

Love there mobile app makes checking my account super simple.

Clayton Hust

Quick easy and Informative.

Patricia Moya

Service was quick and easy.

Douglas Grove

Call in wait time was < 5 minutes and info was prompt and professional.

John T. Granato

Delightful and pleasant people, especially Lisa Salinas

Geri Peralta

Joshua was very helpful and professional.

David

There are always room for improvements . Been a member here for quite sometime.

George Bach

Great refi service!

BEN JIMENEZ

Always pleasant quick and friendly

Connie Galindo

Never had a problem here, thankfully!

michael blanchard

Good service and good rates

Glenna Ladegaard

Veronica was very helpful.

Richard Quintana

great job for this transaction

Stewie Griffin

Great!!

George Zelenka

Great!

Martin Gabaldon

In out and on my way.

Ruth Sakya

Friendly and fast.

Laken Baca

Good

Ryan

Great bank

Patrick Willie

New customer. I want to thank Sasha with her professional assistance with guiding me through the online banking process. Very patient, kind and very helpful.

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