Reviews of European Autowerks. (Auto Repair Shop) in Virginia Beach (Virginia).

European Autowerks

332 Reviews

172 Comments

Auto repair shop

Auto repair shop

5461 Virginia Beach Blvd, Virginia Beach, VA 23462, United States

Description

Information of European Autowerks, Auto repair shop in Virginia Beach (Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of European Autowerks

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Reviews of European Autowerks

focknfree

I'm going to start off by saying that I will be bringing my VW here for work/maintenance from now on! The gentleman at the front desk is very professional and assists you through the process of check in and is extremely honest on what to expect when it comes to possible time frames that they may be able to work on your car. You first notice the sleek, modern design of the interior once you step in to the business. The only thing they are missing is some deep, melodic house music playing in the background. You check in your vehicle on a tablet. You are able to choose the make/model of your vehicle and can elaborate on what is the issue with your vehicle. The bathroom is very clean. There is a wait area with seating that also offers a variety of keurig coffees and teas. There is also a small refrigerator with water. Luckily, they were able to work on my car quicker than expected. I received a text from the business with a link. I tapped on the link and was taken to a personalized report with what they found wrong on my car and what they recommend servicing. They also provide pictures and videos! After viewing the report and pics/vids, I called the business and gave them to green light to fix my immediate problem. Honesty, complete transparency, and quality mechanical work is what makes this place stand out from the rest.

Brian Patrick

Let me start by saying I do my own maintenance work, but I needed a coolant flush and oil change. I didn’t want to do the coolant flush, so found these fine folks and I’m happy I did. Top notch service! Super friendly team. Clean shop. Honest. Honesty is rare in this business but these folks exceeded. Thank you!

Michelle San Anton

The staff, especially Chris, was very professional and courteous. We had an issue with the suspension on our 2006 MB S-class. The team was able to get us in within reasonable time. Unfortunately, we had a couple related issues arise after the car was fixed, which they promptly resolved. They also gave us a loaner vehicle the last time we had an issue. We are very happy with their customer service.

T8528sl Last name

I would not recommend European Autowerks due to their cost. They asked me to approve a repair without providing an estimate on the cost. They charged a full hour to diagnose an underbody noise that was an obvious inner fender-liner / splash shield into the tire - $178, their hourly rate. They recommended service on my air filters without visually looking at them. There are better service providers than this at much lower cost.

Minnie Fleming

European Autowerks can fix anything: change you oil or change the engine in you car. The staff is expert, knowledgeable, and helpful.I have a old mini-van that European Autowerks had kept running for over 20 years. You can trust the staff to give you an honest and accurate assessment to what problem you auto has, and did I mention, they can fix anything. You cannot go wrong trusting you car to European Autoerks.

Clarence White

As always, a most rewarding experience. Chris and Ramell are awesome and their ability to get me in on such short notice was exceptional. Price point was also awesome. I won't take my 750 Li to any repair facility not named European Autowerks! Thanks y'all!

kkmapp

This place is top of the line. We took our Mercedes SLK230 here for essentially an overhaul. Eric and team had diagnosed the problem very quickly and had the car running within a day. From there Eric gave us a rundown of the issues our vehicle was facing after sitting for years. He worked with us on what we should focus on and what items could wait. We were always in the loop of what was going on and never felt pressure. We were given the time to talk about what he had found and time to decide if we wanted it fixed. Honest from the start and can't say enough about how valued we felt.

Angela Griffin

The customer service was awesome! They kept me informed about my car through a system that I feel that was cool because it gave me a full detailed description of what was wrong with my vehicle. Then Chris gave me a call to discuss the pricing of fixing the problem. I will be returning if there’s anything else wrong with my car!

paul carrington

The team was wonderful. They checked my vehicle out and advised accordingly on its condition. Thanks to the team for prompt, fast and accurate information. Best service I have experienced on Mercedes Benz.

Evan McNair

I have a Benz E550 and they by far exceeded my expectations… Quality work ..AMAZING Techs.. I’ve had a tremendous amount of work done and they did a GREAT JOB …!!! Appreciate you guys help, will definitely be back next month ….

David Lathan

I'm never going to the dealership again now that I found this place. I am able to get the same quality service done on my 2017 Volkswagen for a better price than the dealership.

Lorell Cooper

My experience European auto absolutely wonderful I recommend them to anyone looking for service for their Mercedes Benz Or any car that you have problems With they know cars....I am so happy I haven't been this Happy with car service in a long time. Thank you thank you Chris you are amazing

corey Snowden

A lil pricey for Diagnostic testing but their 3yr warranty is worth it if u get the work done. Customer service is awesome also!

Freddie Roberts

I could not be more satisfied with how well the staff handled my first time bringing my 2008 Audi A6 here. The experience was very pleasant, as if you can ever say that about a mechanic shop. Remel was great, answered all my questions with patience, details and reassured me with a plan to get the necessary things fixed on my car using a Red, Yellow, Green light system to explain the severity of needed repairs. I will definitely be returning and will refer others to this great Euro Car Mechanic Shop. And the office is stylish.

Carter Heron

I never leave reviews but the customer service was awesome! They managed to squeeze my service in before I left town and every single employee I spoke with was very pleasant to talk to. I will never go back to the dealer again.

James Mcfetridge

Outstanding experience. Reasonable cost. If you own a vehicle that needs specialized mechanics, you should have known its going to cost a little more so I don’t get the reviews where people are surprised at that. No gouging here. Vehicle went in needing some love and came out purring like a kitten.. well until you give her a little gas. Highly recommended. 2016 Audi S3.

Noel Parent

New brakes work and do not squeal, all good. Liked the communication via text messaging - saved having to play "phone tag." Video inspection educationial.

Martin Smith

A bit disappointed. Did the job required. However back seat has a rip in it that was not there before, front passenger seat has 2 large dents that were not there before, fob key does not close and remote of fob does not work. Front desk assures me that the seat issues would never happen on their watch, but they weren't there before.

Steven Stone

European Autowerks has worked on several of my vehicles throughout the years. They do a great job. I took in my 2011 CLS550 because I had an air suspension issue. They quickly found the issue and had my vehicle back to me in two days. The price was reasonable and the communication was very great! Steven Stone

Sonia Triado

Pleasant people and environment, seemingly competent but I’ve only used them once. However, you only get to speak to the receptionists and I’m not sure how much they actually know about the topic or your specific car, so it doesn’t make you feel very confident. It’s like going to the doctor and only speaking with the nurse. And it’s quite pricey, overpriced like a dealership, I paid $350 for an oil change and break flush. You’ll drop 1k before you know it.

Ty

First off, I love the communication and professional work ethic here. I always know what is going on with my car and I enjoy how helpful and nice the staff are. My last visit had good and bad but the bad was very minor. The good: The work done here is quality and can be trusted. I always feel safe in the knowledge that the team here takes care of their customers and lets you know if something is dangerously wrong with your car. My car has never been happier than after a repair done at European Autowerks. I always have my car by the time I ask for it. The team is up front about availability and how long a repair is expected to take and they have never let me down. I did notice and thank you all for the fix on my intermittent wiper setting. The bad: After my windshield replacement, some debris was left on the center console, a quick vac could have easily removed it. I received my car back with the tank on “E” and fuel light on after I left it with the dealer about half full. I don’t expect a full tank, but having to scramble to the nearest gas station isn’t a great feeling right after getting my car back. Do expect to pay a little bit more here, but it’s for quality work so I don’t mind that too much. Overall, great work, keep doing what you’re doing and thank you!

Katrina H

Very helpful and knowledgeable. Friendly, courteous staff. They also were very good with keeping open lines of communication. They specialize in Mercedes which I appreciate because I called several shops before them and no one was willing to even touch my car…no one but the dealer. European Auto Werks is a God send : )

Andi Bradley

Great customer service! Went in for my 70,000 service. Accurate pricing, great service and was on my way!

Brent Riddick

I had an electrical issue with my 2009 BMW 328i. I had the vehicle towed to European Autowerks for repair. I had never used them before but was impressed with the reviews I had read. The communication was very good and Ramele kept me informed with the progress of my vehicle. They did not continue with any work until Ramele spoke with me and verified that I agreed with their assessment and gave the approval to continue the work. I was not happy with what I had to pay for the repair, however, the cost would have been much higher if I had taken my vehicle to a BMW dealership. When I say I was not happy with the price, it was because European Autowerks over charged, it’s because the nature of the work and repair done to my vehicle is inherently expensive. They were very knowledgeable and used NEW genuine BMW parts for the repair. I would definitely recommend European Autowerks to anyone who has a BMW for any type of repair, especially electrical repair.

Brian Canner

The team here was great. They are very honest and transparent mechanics, which is something to be valued. They cautioned me about all the things I'd likely experience with an extended warranty provider (most of which happened) and they were very prompt and thorough in their communications and evaluations. I loved that they shared their diagnostics online with pictures and descriptions too. They aren't cheap, though they are cheaper than a dealership, but they do quality work.

Brett Jenkins

Very Professional, communicated well, and suggested other items to be taken of, but not pushy. Good price for work.

stephen hayko

Took my wife’s 2008 Passat in for testing on the cooling system because it was leaking. Customer service was excellent. They were very forthcoming about what repairs would be necessary and which ones could be held off for a while. The diagnostic service was completely thorough. Now, my wife and I have to make a decision whether we want to spend the money to fix a car that isn’t worth very much. Update: The work was done on time and under budget. Customer service is excellent and I’d fully trust them with Patsy the Passat wagon.

Kellen Taylor

Alkways great to work with Steve and his team. Great communication regarding repairs and services. Very honest regarding expected costs and job completio eta. Compared to some other European auto indie shops the pricing is fair. Only gripe is I wish you could bring your own QUALITY parts for installs.

Robert W

I took my older BMW here. I expected to pay a LOT to have some diagnoses done and suspension work. I left having paid a very reasonable amount and with a thorough report in hand. I was never pressured to authorize additional service or repairs, which I appreciate. Would 100% come back here again for BMW service.

Mercedes Jones

I am very happy with their establishment! Very professional and proficient yet empathetic. I needed over 7,000.00 worth of work done to my bmw. I didn’t know how I was going to pay that on the spot out of pocket. However Ms. Ally helped me get the majority of it covered after my minor collision through my insurance. They fixed it in a timely manor as well. They helped me with back and fourth communication with my insurance company in which they did not have to do. And I’ll be forever grateful. Great place give them a try it’s worth it. -MERCEDES J

Patrick Guthrie

Communication was good, and they utilize a system that provides text message links which include pictures and even videos of observations from their inspection. That was very helpful and transparent. On the cost side, I suggest shopping out any larger repairs. I was quoted $270 more by European Autowerks than another local Euro focused shop, and expect the dealer to be comparable in price.

David Goldberg

The staff, mechanics and service is excellent. I have never had an issue with any repair that European Autowerks has ever done on my car. I have been going there for regular maintenance for years and it beats going to the dealership hands down. They go above ans beyond. Truly trust them with my vehicle. Thank you to all the staff, owner and Ally who is always helpful David G.

Michael McDermott

European Autowerks has the highest standard or professionalism and the quality of the work is excellent! Whether you speak with Ally or Ramel, the experience is quick and painless with the consumer’s best interests on the forefront always doing what they can to help. I was able to keep a loaner car for multiple days while they waited for a part to arrive. That made my life easier and allowed me to take care of my business without inconveniencing me. Always recommend European Autowerks and have a lifer in me as a customer. Thanks!!

clarence wilson

I have used this company o numerous occasions due to great service having only used the dealer prior to starting to use this facility. Whenever Overnight repair has been necessary a loaner vehicle has been provided with no cost added. The staff has always been highly knowledgeable and making necessary repairs with recommendations on overall condition of my vehicle that may need attention in the future. I intend to continue having my Mercedes S550 serviced there for the foreseeable future.

Roberta Rivero

I have been going to European Autowerks for 20 years. I am never disappointed. They’re honest, trustworthy & dependable. They keep my car in top condition consequently I have never experienced a breakdown. I highly recommend them & wouldn’t think of going anywhere else.

Toni McBeth

ramele gave me the best customer service in a stressful time and have given referrals to all I appreciate the understanding and the dire ction that he gave me and options of future service great experience

ray gata

Fixed the oil leak of my Audi S5. Thank you for fixing my car. I love my car again. Also, customer service was great, honest and provided me with detailed car problem and the fixed to it.

Yliana Gillen

I have brought two different cars here, a 2002 ML500 Mercedes & a 2018 Volkswagen Tiguan. They have done tremendous work on both of them without costing me an arm and leg just for some simple work (especially on the mercedes) I highly recommend this place as their mechanics really do know what they’re doing.

MICHAEL INGLE

Very thorough and professional. Discovered issues that I wasn’t aware of. Car runs 100% better.

Isabel J

I’ve used EA a couple of times now since purchasing my BMW they have been great to work with and extremely professional. It was a bit scary at first since you always hear horror stories of the cost of maintenance with a vehicle like this but their prices have been extremely fair and their team is quick with updates, quick to get the work done and always leave the vehicle looking great!

Jose Morales

Took my MKV GLI in with an oil leak that I thought was coming from the engine's rear main seal. They narrowed it down to the transmission's output shaft that was spewing fluid all over when driven, they had my car back to me two days later after changing out a few seals and doing a DSG service. The prices are a bit on the high side for everything that they do but you can't beat the warranty that they give. All of the staff was extremely helpful and the facility is extremely clean, it rivals most high end dealership service centers in my opinion. I will definitely be going here for all maintenance that I can't do myself due to lack of proper tools or time.

Tony Cantres

They did a good job but A bit pricey... Let's see how they do on my other vehicle...today

Pat Lans

I had a wonderful experience with him to my surprise they are really cheaper that the dealer I will be using them again

Qwerty Uiop

They are pricey (but they have the BEST warranty around 3yr/36k mile) so this place is better to use if your dealership warranty has just expired and you have a newer model used export. In that regard, they are worth the warranty alone. Friendly staff and clean shop.

Siobhan Jackson

I had an awesome experience at European Autowerks. Everyone I encountered was friendly and professional. The price was reasonable and lower than what was quoted. I will definitely use Autowerks as my regular car care center.

Dan Thomas

Great shop to take any euro vehicle. I was sent updates and pictures via text the whole time. Very pleased with European Autowerks will definitely be using them again!

Tammy Hollomon

Excellent customer service, and they care about customers, using top notch products. Ramel, is awesome very professional, very detail oriented, and friendly! I will definitely be using them as my future mechanics, love, love there service and them!

deepsea21

Nice to find an independent shop that specializes in European cars with Mercedes being a main focus. Just inherited a 2004 Chrysler Crossfire that is mechanically a 2003 SLK 320. The car even scans as a 2003 SLK 320! Chrysler service techs don't know much (if anything) about Mercedes. So, I figured best to have it serviced where techs are used to working on this SLK platform for 20+ years. There aren't many of these Crossfires around. If you have one, don't trust it to Chrysler techs. Despite some negative reviews here, I found the shop to be completely honest... Had the Check Engine, ABS and BAS/ESP lights on as well as a screwy auto deploying power rear spoiler that is only to deploy at 60 MPH but was acting up and cruise control was dead. Research indicated all these issues could be a relatively easy, single fix tied to one problem... Most likely one or more wheel speed sensors had gone bad but it could have been the ABS control module ($$$) or a few other things. My code reader can't read ABS codes. I did get a generic "vehicle speed sensor" code but that could have been a number of sensors. So instead of throwing $ at parts guessing I took it here. Diagnosis was as expected, the left rear wheel speed sensor had gone bad. No games played, no multiple sensors replaced, no unnecessary replacement of the ABS control module thrown in for more $$$. Problem fixed and everything is working fine again. I know there are going to be people out there with their code readers who complain that shops charge what they do for up-front diagnostics but lets remember they aren't diagnosing with a $39 code reader from Amazon and shops and their technicians have a lot of $ invested in tools, training and equipment not to mention plain old experience. Those who want to go on ghost hunts and start throwing new parts at a problem guessing be my guest... Your trunks will be full perfectly good "back-up" parts in no time. I also had them change the brake fluid (need special equipment to do it right) and engine coolant as add-ons as I don't think they had ever been changed (don't skimp on these or you'll have major problems to address at some point - Paying for an ounce of prevention today beats paying for a pound of cure tomorrow). Also of note, when you call this establishment someone answers the phone almost immediately... I can't tell you how many times I've ended up in voice mail hell trying to schedule service for my other American cars at their respective dealers when there's work that needs done I can't or don't want to do myself.

Charles Cunningham

We are very pleased with the high level of communication from European Autowerks kept us abreast of everything

Michelle Jones

I had my Mercedes Benz in for repair work and was very much satisfied. I was given a date and my car was finished before time and the staff was very knowledgeable and courteous 😊 I would definitely recommend them for your service needs. …

Bob Gustafson

Excellent customer service and service tech staff. Job was explained and preformed to my complete satisfaction. Worth knowing you can get your auto fixed without a hassle and trusting their expertise.

crystal hardy

First we live all the way in Suffolk.. but After having my R350 at another shop for weeks without any real diagnosis or timeline given, I had my car towed here based off the tow drivers recommendation. Not only did they do a COMPLETE inspection of every system good and bad but they returned a full diagnosis and reasonable quote to repair my vehicle (even a few I was issues I was unaware of)... add to that, prompt professional communication (no run around or numbers games) AND a 36,000 mile warranty of work preformed!!! Highly recommend and will continue to have them service my R350 and S430!

Christopher Diggs

Great company to do business with. Customer service is awesome and repair prices are reasonable. Only place I’ll take my Audi from now on.

Zack Majors

Staff is welcoming, the process of getting a loaner car was easy and all the ask is you fill it with gas upon returning. Price 2/3 of what any other place would charge, and a 3 yr/36k warranty is pretty solid. I still recommend DIY, but for jobs that you just don't have time or tools for, bring it here.

Chavis Harris

Amy was extremely kind and helpful. While waiting for my car I could hear her interactions with other customers. Smart, knowledgeable and engaged...she is an excellent ambassador and face of the company. I will do all of my maintenance there and would recommend the Company to my friends.

Dave Hoare

We made an appointment for a glow plug on our 99 Mercedes 300 turbo diesel. Ali the front desk person was courteous and helpful. she made the appointment and later arranged the use of a car as we are ffom the Outer Banks. The job was a bit of a problem as the rear glow plug wouldn't budge. We had to leave the car. On Monday morning we were called that the car was ready. I was very satisfied and would highly recommend their service.

Denise Green

Ramel was great. Professional, friendly and took the time to explain what was wrong with my car. I love the photos they send to my email showing where the problem is located. Car was finished before the promised date. It was EXPENSIVE but I think that it was probably the going rate. I will return.

corey giles

Expertise is second to none, jus feel like they practice price gouging, if a customer can get a cheaper part, and the customer understands the risk, then the customer should be able to buy a part, especially when it’s 350 dollars cheaper. But again you have to pick your poison!!! I rather get it don’t the right way and jus pay the (price gouging price!!) lol

richard jamin

Before I was even sent this survey to complete I mentioned to my business partner how impressed I was with European autowerks they’ve dialed in on a new level of service not found in other automotive establishments. Frequent communication, detailed diagnostics, well versed administration and to top it off, fixed an issue the so called high end dealer group couldn’t. The pricing was fair for what needed to be done and they were considerate of our time needs.

Helen Taylor

I really am satisfied with this shop. The customer service is invaluable. They take great pride and professionalism in preventive maintenance and maintenance of my vehicle. They are extremely knowledgeable and thoroughly explain what is necessary for my vehicle. I wouldn't go anywhere else. Thank you all for the best of service!

Hoon Chae

I had a pleaseant experience coming here for replacement of front and rear brakes and scheduled maintenance. Jordan is an excellent communicator and I appreciated that, especially because of my variable travel schedule. After service was completed and paid for, I was still out of state. I asked to have my car parked at the shop over the weekend. No problem. Then I asked them to deliver it to a friend's house. No problem. I will be coming back here in the future due to my own neglect of my vehicle or scheduled maintenance, whichever comes first.

Chained_Wolf Jessica YouTube

While the staff was nice and the place was clean they charged me more than what the Volkswagen dealership would have charged me for rear brakes and rotors. They also called me when the work was done to let me know I had a coolant leak and it would cost $120 to do a pressure test to figure out where it was coming from. I declined, seeing as I had already payed $450. Took it to my mechanic that has been doing my oil changes for the past two cars and 6 years and he said there is no evidence of a coolant leak and that my antifreeze was full. I don't know if they just misdiagnosed a problem or if they were just trying to get more money from me. So all in all, I don't think you get anything special for paying a little extra. I don't think I'll be back.

Jenni Brown

After reading some impressive reviews on Yelp, I brought my Daughter's Jeep Wrangler in for an inspection and a few other small repairs. I was happy with the service and price! Will come back again!

Courtney Mann

If you own a Mercedes Benz and don't know about this shop....you are truly missing out. European Autowerks offers fair, below dealer hourly rates, honest work and great customer service. You won't want to go anywhere else after your experience here. The best part for me was the honest answers and the customer service. It is so rare to be able to discuss my car with people who take the time to explain the service to you and give you honest answers about why the service is needed. The ability to trust the people working on your vehicle makes all the difference to me.

Stephanie Johnson

European Autowerks is amazing I had tire troubles and found myself at several tire places trying to get a blown those replaced. As a result, no one could find my special tires. When I called Alley. she had them there the next morning. I came in so peacefully knowing that my car was being properly taken care of. I highly recommend them for their pleasantness and cleanliness along with their professional staff and expertise. Dr. Stephanie Johnson

Deborah Quinn

Front desk receptionist was very friendly and she came in early so I could pick up the loaner care and get to work on time. I was notified of the cost before the job was completed, and was able to pick up my car after work. They were quick and efficient.

Timothy Hannan

I’ve been doing business with the owner for years and I wouldn’t trust anyone else to repair my vehicles as good as his team does. They’re not the cheapest, but I’ve definitely learned in life that when it comes to car repairs, you get what you pay for. Additionally, their customer service is truly the best I’ve ever experienced when dealing with a mechanic shop. I’ve recommended my family and friends, and unless something changes, I’ll be going back for many more years to come.

Peter Allison

Excellent service: fixed a fuel pressure issue that another shop failed to fix. I will bring my car back here for service in the future!

Austin Scanlon

For the five plus years I have been using European Autowerks for my MB repairs and maintenance, I have ALWAYS been impressed. I may not always like the cost, but no one ever said MB maintenance was cheap and neither is quality service. I have a 30 year old that the team at EAW has helped me prioritize what needs to be completed immediately and what has more life left and could be delayed. This was my daily driver for four years with no problems. Now with a second MB, letting the '88 rest for weekends, the team has been extremely helpful addressing some intermittent issues with the newer model. Overall, although I sometimes cringe at the cost, once I understand exactly what they have done for me, it all makes sense and I can then see the value in working with a group of well trained professionals. For those who do not see the value, I wish you luck elsewhere.

Erica Mitchell-Hall

My experience with European Autowerks was awesome. They texted detailed information about my inspection and had my vehicle ready by the end of the day. They will definitely be servicing my car from this point forward.

Jim Surgeon

We had an A service done to our Mercedes Benz.

Ellen Purvance

We found the company on line. The company responded in a very professional manner and provided excellent services. We will use this company in the future when we need to have our Mercedes serviced.

Bob Fox

As usual, Eric and his crew I knew exactly what to do. I am always amazed by their level of expertise. I wants had an electrical problem and went to the dealer who charged me $400 and did not fix it. Eric have it fixed the next morning On this occasion, our car developed a fatal oil leak that could have totaled the car. Eric and his team fix it in a very thorough manner that allows us to keep the car. We are very grateful for this excellent group of mechanics and administrative staff. I especially liked working with Jordan who helped us At the front desk and over the phone

Bob and Sandy Kal

The staff at European Autowerks provided a thorough estimate of the issues I brought to them. Once authorized by me, they performed the work stated for the estimated price. Each of the staff with whom I came into contact was very professional and punctual.

Jeremy Elmore

European Autowerks staff are professional and efficient, they were highly communicative about my options for repair, the cost, and the estimated completion date. Their rates are affordable for the expert service provided as well, I would highly recommend anyone in need of mechanical repair come here first!

Sam Harmon

The five stars are just to get this review in --actually should be ZERO! Since these people won't let my actual bad review get posted on their site, let's try it this way...If you have a Mercedes, beware of the "new" European Autowerks. (Probably should also no matter what car you own!) After 20+ years of great service from previous owners, I brought my cars in and found that they are looking for VICTIMS, not customers. First visit required reconnection of loose hose on air suspension pump --no other problems existed. The bill: $900+ and the part they said needed replacement was not defective -but was replaced anyway. Second visit was for fuel pump replacement on CLK.Their quote was $1500. Had car towed to Auto Haus who did exactly same job using original MB parts for $400 less, including diagnosis, parts and labor. Watch out for over agressive selling by main service advisor using their "courtesy inspection" technique. Totally unpleasant experience --don't say you have not been warned. Reply to EAW response below -- This is their typical attempt to cover their sinister attempts to abuse customers (read: "overcharge and mislead.") No part involved in their work on any of my cars was installed by me, nor did I ever request that I supply any part for their repair on my cars. I DID INDICATE MY DISAPPROVAL WHEN THEY QUOTED AN OUTRAGEOUS PRICE FOR CLK FUEL PUMP REPLACEMENT AND HAD CAR TOWED TO A COMPETITOR. INVOICE FROM THEIR COMPETITOR FOR IDENTICAL WORK, LABOR AND PARTS FOR $400 LESS THAN THEIR QUOTE IS AVAIALABLE. Just try to submit a review that is critical to them on their own website and see what happens. iT WILL NEVER SHOW UP.

Bob Geisler

I had heard good things about European Autowerks from the local Mercedes owners club, so I tried it out. Absolutely loved the experience! The dealer quoted $950 to change spark plugs and wires on my 2002 S430. European Autowerks did it for less than $700. Identical MB parts and quality, just less expensive on the markup. Same with the "A" service. After getting reamed at the "stealership" for other preventative maintenance work, I will be back to European Autowerks when my "B" service is due. Its still 2/3's the price, but I was treated like they wanted me back. That wins every time in my book!

Tee Bonuz

Great communication, very clean and professional. Got my car in and out in just a few days . Little pricey but it’s worth it for the quality of service your getting , mechanic even fixed a few things I didn’t ask for 🤝 …

Tyler Sherman

Quite Frankly, these other negative reviews don't hold any validity to me. This shop is exceptional. Everything from convenience of text communication and emailed invoices, to personal calls when unforseen issues arise. Extremely honest, fast, hardworking professionals. If you are getting quoted less anywhere else, odds are its cause they are pulling wool over your eyes. They even arrange tows from and back to your residence. My uncle owns a competing auto shop in the area as well, I come here because I enjoy them that much. Plus they send email reminders about maintenance! You are only hurting yourself if you go anywhere else.

Boyd Renner

!!Trusted mechanic for over 10 years!! I would not trust my truck or my wife's jeep with anyone else. They are always fair and honest. If I do have a problem with an issue (which is rare) I bring the vehicle back with a loaner car waiting for me. They never try to add on additional work like most places.

Lynn Briley

Technician provided thorough assessment of my concern.

Tyler Sherman

So yeah, had an expensive repair. But as always I was provided with prices right in front of me, and I was walked into the shop and shown all the issues before repairs were started. I got to say Jordan took excellent care of me, and is top notch when it comes to communication with customers. If you want it done right this is where you go. I will certainly continue to use this business in the future. Thanks Jordan!

Paul Levitt

I have been going to the folks at European Autowerks for perhaps 10 years. I have had 6 MB's serviced there, currently a 2000 500S and a 1986 300SDL. These guys have, above all else the two most important qualities you must have in a repair shop. 1.tremendous expertise and knowledge 2.honesty The fact that they are patient, kind, friendly and willing to please the customer is just icing on the cake. They are priced right, and you could not find a better place to pamper your MB!

Daryl Matthews

Bring your VW to EA, first! They have the best mechs in the 757. Same prices as the dealerships, but EA has the 3 yr parts warranty vs dealer's 1 yr warranty. And your vehicle will be fixed right the FIRST time! DO NOT go to Southern VW, unless you like being screwed. European Autowerks are the best!

Laura

European Autowerks is on point with their customer service. They aim to please! Very efficient yet take the time to ensure the job is done correctly.

Wil Strayhorn

So glad a friend referred me to this service provider, I had been going to the Mercedes Benz dealer for my service and paying way too much. I am so pleased with the timely manner I am able to schedule appointments as well as receive my service suggestions and car back within a matter of a couple hours.

Wayne Cummins

The staff and technicians showed they arebon top of the game in this industry. The texting reports, pictures, and descriptions made communication so easy. High value for the money spent and i left with a great sense of comfort

Linda Allanigue

I used to take my car to the Mercedes Benz dealership but stopped after a bad experience. My friend recomended me to European Autowerks, I will never go back to the dealership ever again. The service and prices are great here, I have saved so much money here. I don't ever feel ripped off, they are trustworthy and reliable.

John Clements

Had an unusual problem with my Mercedes and European Autowerks not only fixed the car but reprogrammed a lot of misprogrammed checks and data I had no idea were problems in the computer. Also, was done in a timely manner. Very friendly staff. Thanks very much!

Beachboi Skeem

I have a mercedes GL450. I brought a total mess to them and they got it all straighted out relatively quick haven't had any problems since if I have anymore issues I know where I'm going

Lisa Dutter

European Autoworks does the maintenance on my 2016 GLC 300. Most Recently had my tires replaced and the service was completed in a timely manner! Staff is friendly and knowledgeable!

Tyler Boyd

Super friendly service and keep you informed with what is going on with your vehicle throughout the process

Robert Miller

I received below par service from the local MB Dealers Service Department - my daughter put me onto European Autowerks and have been pleased not only with their workmanship but they explain in detail what the problem is and their rates are much less than Phillips. From the front end to the machanics they are honest, friendly and courtious. Best place in town for any MB.

Share MY Wheelz LLC

Great folks!! Super nice to work with and incredibly professional. They really pay attention to the details that reassure you that the did the job right! Definitely would recommend them to anyone!

Michael Shapiro

I had European Autowerks do a pre-purchase inspection on a 2005 Mercedes S55 AMG. They did such a very thorough inspection. Thanks.

Ty Bennett

Awesome job done for me. I am out of state and had a pre purchase inspection done and saved me thousands and gave me negotiation leverage with the dealership. Was the best $220 I've spent!

Brittany Olsen

I work for a local body shop and they were able to get the vehicle in fast. The staff is very friendly and knowledgeable. I will absolutely use them in the future. Keep up the great work!

Billy Melton

Very satisfied else Will use you again

Steve Roberts

Called around because I think the Merc dealer is a rip off except for warranty work, the guys at European Autowerks got me in quickly with my '13 GLK for a 20k service, I saved a ton, got good service and they are nice guys too. Highly eecommended

Adolph Brown

This is my second experience with European Autowerks and I have been extremely pleased on both occasions. From the customer service on the front end to the service of MB's on the backend, the operation is solid. I look forward to our relationship as it continues to unfold.

Carlton Stultz

Liner under car was all most hitting the ground after picking it up. Better quality expected. Check condition of vehicle before and after picking up.

Sea Port Marine

I had to have a significant amount of work done on the engine of my truck and they had it done the day after i dropped it off. I will definitely be returning to them for regular maintenance.

Brian Shelsby

Jordan explains what needs to be done very well. Fair pricing. Great work. I trust rex and other mechanics there to take care of my car.

Jennifer Williams

Great communication. Thorough prepurchase inspection. Would have like a discount ton the cost of the inspection after getting the work done with them!

Kevin Deon

Quick oil change , aired my tires , filled my fluids , reasonably priced. Can’t complain

Terry Bishirjian

European Autowerks is my 1998 SLK's best friend! Just had our annual service at 188,000 miles and ready to surmount 200,000 in 2020!

geek lyfe

Handled my Audi great

Michael Gibbs

I have thoroughly enjoyed the service I have received over the last 10 years from European Autowerks, the staff is extremely knowledgeable and very quick to set a convenient appointment.

William Crane

Very professional! I’ll keep coming back!

Alvon Daniels

Awesome place , have had my 05 Mercedes e500 serviced here a few times.little bit on the pricey side but very well worth it. The staff is also very friendly.

Howard Edwards

My vehicle 2012 535 ix drive headlight issues. I am satisfied with the work.

Doodlebug

Customer service has been outstanding through a tiring 2+ week ordeal. Highly recommend. They do their best and make sure you leave satisfied!

Britt Beaty

Gave good and accurate information to my daughter, who told me she appreciated their ability to get her car in fast for diagnostics.

Keschaun Jeffers

They went above and beyond than what was required for servicing my car. I was floored by the level of professionalism and how thorough the communication was.

Nell Herring Webber

ERIC AND GUYS HAVE TAKEN CARE OF OUR FAMILY VECHICLES FOT 10 YEARS. NO ONE ELSE TOUCHES OUR RIDES. IF YOU WANT 100% confidence choose EUROPEAN AUTO WERKS.

Renée Zarro, Esquire

European Autowerks gets the job done! They are communicative, thorough and thoughtful. Appreciate having confidence that things are in good hands.

John Gustafsson

Greatest place in town! Had issues from a previous repair shop and these guys fixed it all at great value and short time. Also great communication!

Kyle Hopf

Easy to get an appointment, great service and advice, I even bring my non-European cars here. Best in town.

Carolyn Walsh

For several years I have dealt with Ally. I have found her to be knowledgeable, efficient and friendly. She is an asset to your front office.

Bob Aquino

Took my car in for a check on the rear axle. Chuck took the time to go through the car and did not find anything wrong plus he answered some other questions I had on the car. Will be taking my car back there for service when I can't do it myself.

glenn graves

Very professional with great customer care

Karima Hopkins

Quick, convenient and thorough!

Damian R

Service at both the front desk and in the shop was excellent and I look forward to coming back again in the future with both my Mercedes vehicles.

Patricia Perrone

Service was great and professional. Employees were courteous and knowledgeable. Will definitely use them again.

Peter Smith

Just dropped off a vehicle that had no keys and needed new keys for vehicle.

Mark Crockrum

Thanks!

Leslie Reynolds

the folks at Euopean Autowerk are friendly and professional. They seem to be very happy in their environment.

Julie Fischer

These guys and gals keep me going dispute the 2003 Toyota!! They are as great as the keep my car!!!

Jerrold Fowler

I have used European Autowerks for services on many vehicles. Never dissatisfied with the results.

Yuan Chen

Great service and the receptionist is also knowledgeable. The prices are great and they are quick with service. Would definitely recommend going here.

Lovenia Surgeon

Awesome service and kind/professional from the front desk to the mechanics. Thank you so very much.

Gregory Boothe

Great experience! Will use in the future.

Dana Quinn

Water pump was replaced and valves cleaned. Eric was extremely informative. Thanks

VBCHICKY M

Excellent and friendly service, professional and they are very thorough. We will be back!!

Angela Mercer

Customer service agents are very friendly and knowledgeable. Beautifully renovated decor.

Larry

Quality work and great communication. Always awesome to work with this shop.

Tony Hoggard

Coming from N.C. I'm an early arriver and the crew makes my trip a pleasant experience, thanks folks!

donaldo allezini

Although some would think a little pricey I have always received excellent service.

nancy rowinski

Great experience- good service feel like I got a good value for the price- thank you!

Tim Vaughn

I was very pleased with the service.

Shawn Gimpel

Everything is good, never had anything we have not liked. A must try

Les Mckay

I failed to mention that Remele is Awesome with a capital "A"!!!

Michael Seymore

Bring every car and truck I have to them

Tripp Little

Eric and the crew are great people who happen to be mechanics.

Whitney Schubert

Great service, reasonable prices. Even offer detailing services on site.

Richard Easton

Diagnosed correctly, repaired once, done right, no returns req for unsolved issue.

Rashad Payne

I have yet to have my car serviced but I have heard nothing but great things about the service so cant wait

Betty Cahoon

Excellent customer service. Was referred to another place for further service.

Kira Brown

Helpful, friendly staff who are customer-oriented. Excellent experience

Lowell Lewis

Service was good and much cheaper than dealer.

Kb B

Great people... very professional

Steven Howse

Very detailed in explaining service repairs on car.

Paula Burley

Chris & service team are great.

I___s3v3n3o___I

Great company, great employees, always honest.

mark mcdaniel

Honest Autoshop with good pricing

Al Long

Great service personal and efficient, quality service.

Tyler Cameron

Fast honest service at a reasonable rate!

Jane Eilertsen

The people are very helpful and accommodating.

Art Carden

Oops...pushed the wrong button. 5-stars highly reserved.

sherrod glover

it was a great service and everyone was kind

A & A Affinity Llc

Great service customer service great

China Burton

Did state inspection.

Samuel Moore

Great service and quick

Kng Dvid

Good analysis

Lois Landman

Very reasonable prices

William Tucker

Good service!

Endia Gidden

Excellent service!

don flanders

All very good, pleasant, friendly and work was professional and complete. Will return when necessary. A+

Eric Poulsen

They were really helpful and knowledgeable on my vehicle and was advised on what repairs were necessary and ones that could wait

Bill Ham

Expensive repairs but sometimes you get what you pay for. Convenient remote diagnosis reports and payment - all texted to your phone. I can see a report on my cars mechanical health as well as technicians suggested repairs, review charges and leave a deposit all from 60 miles away. Not sure I can afford it, but next time something goes wrong, I’ll be back! Thank you Chris!

Kyri Davis

Didn’t know where to take my Porsche .. new to the area and Porsche itself was backed up .. found this place and they look really good care of my girl. Fixed the issue in no time. Would deff go back. Thanks Ramel for the hospitality!

For All Kings Gaming

They do good work at a fair price

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