Reviews of Rowe Ford Sales. (Auto Repair Shop) in Portland (Maine).

Rowe Ford Sales

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356 Comments

Auto repair shop

Oil change service

91 Main St, Westbrook, ME 04092, United States

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Information of Rowe Ford Sales, Auto repair shop in Portland (Maine)

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Reviews of Rowe Ford Sales

Wesley Hampton

If you’re looking for a truck, speak directly with Lilly. Look no further, Rowe Ford and team are fantastic. Very transparent, best prices around, great to deal with, and they prioritize customer service. New owners of an F-650 dump truck.

Lake Savage-Bellavance

Smoothest transaction I’ve ever had buying a vehicle. Couldn’t ask for a better experience. Thank you Rowe team! Matthew Trent and Danielle Devine were awesome to work with. I’ll be recommending you any chance I get

Katelyn Nickerson

Everyone I encountered here while on the hunt for my next vehicle was extremely helpful! Drew from sales is a great guy! Very patient and kind. He has helped me in the past as well. Michael from finance is charming and extremely knowledgeable. He makes the purchasing process very easy, and you can tell he truly is looking out for you. I would never buy another car from anyone other than Rowe. Thanks again!

Confused Penguin

I recently bought a used car with Rowe Ford. Dealt with Susan. I am autistic and unable to make phone calls. I sometimes have to stim (hand flapping, strange mouth noises, rocking, repeating words that are in my head) and while I am extremely intelligent, it takes me a lot of time to process information and I have a hard time thinking under pressure. I say all of this because I was blown away by the service I received at Rowe Ford. I was not pressured, I was not looked at strangely by ANY of the staff, they worked with my inability to talk on the phone, they explained everything that I needed explained, Seth took my incessant questions like a champ and was very professional and helpful before I even came in, Susan was incredible - I enjoyed our time together, she made it comfortable and as stress free as being in a loud building trying to purchase a car could possibly be, and during the purchase Liz was even sweet enough to warn me about the loud printer before she fired it up. I love my car and I can't express enough how wonderful they were. It's not often that I get to just be myself and still be treated with respect and dignity as a full grown adult. Thank you Rowe Ford.

Lisa Barry

The saleswoman, Susan, was wonderful. She treated us with respect and genuine concern to assure we found the vehicle that best suits our needs! She was a pleasure to do business with at Rowe Ford. David in the loan department was also a pleasure to work with regarding financing and all the options available and suitable to our needs. All other staff we came in contact with during our transaction were all professional and kind, including the parts and service departments. It also quickly became evident that staff are kind and helpful to one another. They are truly devoted to one another and customer satisfaction. A positive experience and positive family atmosphere. Thanks to all of you for making it possible. We are proud to be a part of the Ford family.

Paul Bailey

Great job as always. Thanks so much for getting me in and out. Technican answered all my questions and gave a few ideas I had not thought about for my motorhome. You folks have a great crew in Rowe Westbrook commercial service.

Kristin J

Anthony was the absolute greatest to work with. He went out of his way to help with warranty issues and was able to connect with Ford Corp to cover a transmission issue that we had just missed the extended period for coverage. He regularly kept us informed as we were waiting for the parts to come in and was crazy nice each time he called. I wish I could give him and Rowe Ford service more than 5 stars!

Maryanne Connolly

I have always been treated very well at Rowe Ford. I went in for an inspection sticker and some other quick issues. The service manager asked how long before I wanted / needed my car back. I asked for 2.5 hours. I was called within that time period. I had to go back another day to have a power steering pump changed out for the car to pass inspection. I made an appointment for the next day and since it was going to be a lengthy job, I decided to leave the car and would wait for them to call me when it was done. The only problem I encountered was at the 6 hour mark, I called to see if the car was done, however it hadn’t been started yet. I was frustrated at the lack of communication. I understand current difficulties about getting people to work and getting parts, I just would have appreciated hearing that my car would not be ready that day. I was able to pick up the car the next day at the predicted time and was compensated for the unexpected “wait” time. Like I stated initially, Rowe Ford has always done a great job on my vehicles, but if they could communicate in a more timely manner that would be an improvement. Customers shouldn’t have to badger the service department for information or timelines. Perhaps hiring someone to take care of communicating with customers and let the service managers and technicians take care of the vehicles and set up a type of triage. Thank you

Nick Beaman

I had a great experience purchasing a new F150 Lightning. The sales and finance team were amazing and so we'll organized. This the third car I've purchased from a dealer and was by far the best and easiest experience. They even called me back the same day to answer a question I had. Highly recommend.

Lisa Inglis

We purchased a car from Rowe. Exceptional experience with the salesman. Car was ready when promised and exceptionally clean and shiny. Our salesman, Matthew took the time to explain all the options on the car and how to use them. Great all around experience. Will definitely use Rowe again

Sarah McNair

My husband and I recently bought a new 2022 Ford Explorer at Rowe and couldn’t be happier! Daniel was our salesman and he was on point with every transaction made. Whether it was accessing my trade in, crunching numbers, ensuring the vehicle we were purchasing was the one we wanted or even helping us with credit information, he was amazing! Highly recommend Daniel at Rowe Ford. Will be returning customers from here on out!

Nadine Palmer

Jason Burns helped us with buying our vehicle. He was easy going and told us to take our time. Jason didn't rush us and was very patient. We have bought 5 new vehicles over time and Jason has been the most helpful and patient, walking us through the process, staying after his shift ended to explain and demonstrate how to use the tech aspects of the vehicle. We are not tech savvy and Jason took the time to show us how it all works. Additionally, he took the time to call to follow up with how things were going and to offer assistance if needed. We know why he has been a respected employee for over 20 years, it's due to his patience and understanding while caring about customer needs. We also want to recognize manager Danielle, she was very helpful as well and assisted with connecting us to Jason. Thank you for making this an easy pleasant experience for us. Thank you again! -Brad and Theresa Palmer

Jim Parent

Excellent service. The person I scheduled appointment with was efficient and knew how long the work would take and if the part was in stock. Also, she got my vehicle in day the same day for service. When I arrived the service rep greeted me and was professional. Service department worked on my vehicle and completed work within timeframe quoted. Very smooth and professional service. Nicely done.

Vic Graves

Daniel Otieno is by far the best salesman I’ve ever had the pleasure of working with! This was without a doubt the most painless car buying process EVER! Thank you to him and his fantastic team (Matt I think was the finance manager) the service was top notch! And I LOVE my new car!!!! You’d be crazy to go anywhere but Rowe!

John D

Service department was amazing and saved us a fortune after correctly diagnosing an issue that another dealership got wrong. They were professional, fast, and really seemed to care. They also got us out the door for less than 200 bucks when someone else wanted thousands to fix the wrong thing!! Thanks Rowe, amazing work.

Steve Newell

Great group of honest team members... it all starts with the leads in position. Matt from the services dept earned my business from years to come after promptly taking care of a recall for my explorer and providing top notch service.... my experience was 5 star for sure. I raved about the quality level of service I received to friends and family....

Rick Kusturin

The car buying experience always invokes the scene from Fargo where the salesmen are a little shady. I can say that my experience with Rowe Ford was really easy and there were no hard sell tactics. I think you, too, will be pleasantly surprised at the process.

JAMES JOHNSON

All sales and finiancial staff were respectful and professional in there duties. The purchase of a new Ford product in these difficult supply chain times we live in was out of any of Rowe Fords staffs ability to change or improve . They were supportive from start to finish of my new vehicle purchase. I look forward to working with them on my service needs and future vehicle needs.

Suzzi Clemens

As always it is a great time dealing with Rowe Ford and more specifically Jason Burns as my salesperson. Jason makes it fun, interesting and a really good time which is great when it takes 4 to 5 hours to purchase a vehicle. I will always come back to Rowe for my next vehicle and my top salesperson, Mr. Burns.

Michael Bacon

I bought a brand new Bronco Sport!!! Awesome vehicle and awesome service from the Rowe Ford Staff... My salesperson was Lilly Macpherson. She always keep me up to date where my vehicle was from build to arrival and got me into my vehicle and on the road very quickly. . I highly recommend Rowe Ford!!!!

Elizabeth Switzer

We recently traded in our vehicles and had a pleasant experience with Matt in sales. I had previously bought a pre owned Lincoln from them in April and has a lot of problems with that car so I was hesitant to return my business. But the car I wanted is a Ford so I decided to return and I’m so glad that I did. I feel like they got my Husband and myself the best possible deal on our trade ins and we love the two new vehicles we have now.

William Dionne

Work performed was excellent. We were disappointed with their communication with us on progress of the repair during the 4 weeks they had our vehicle. After leaving two phone messages for a return call, which did not happen, we needed to call the owner of Rowe Ford. At that point we were happy with the response time.

Makala Greene

My car was in for about 6 weeks waiting for parts on back order— what should’ve been a very frustrating experience was made great by Anthony! He was prompt to check in with me and keep me as updated as possible. Very personable and regardless of how long it took I will return when necessary. Highly recommended working with Anthony if you have the chance!!

Olyvia Walsh

Had a great experience here at Rowe Ford in Westbrook. Dave and Eric were both extremely helpful with the price of getting a new lease. Very satisfied! Thank you for your help!

Lou C

On 12/23/21 we Picked up my Wife’s 2022 Ford Maverick, it's the Hot Pepper Red one in the Pics (ordered July 2nd). All I can say is this, my Wife LOVES it. Apparently, I did good (she said). I wondered if this Truck was going to live up to 6 months of waiting....it did. The looks, Amazing, the ride, Excellent, the interior comfort, very very comfortable (XLT AWD with The Luxury Package). The ultimate dollar cost/value, again, excellent. Very Happy and Louie was GREAT explaining how to use all the buttons, from the heated seats to the Ford360 System and everything in-between. Thank you Lou;) Go test drive one if you can, you just might like it as much as my Wife does. Oh and when I parked it next to my F-150 at home, it looked like my Truck had a baby, an adorable baby, that is;) 07/02/2021 Put a formal order in for The 2022 Ford Maverick (I was the FIRST formal order at Rowe Ford Westbrook, nice) I met with Eric Young in sales to do the paperwork. Another reason I like going to Rowe Ford Westbrook is that The service staff there is excellent. Rich, Matt and the other service managers always greet me by name and with a smile. They do Excellent work with very competitive prices and have top notch mechanics (Tucker just to name one) and the parts department team is great also.

Doug Rafferty

My RV broke down. So I had it towed to Rowe Ford. They were very busy, but we’re able to fit us in, within a few days. It would have been very easy for the service department to have lied, but not only did they not lied, the help save me money and still repair everything they felt needed. I would trust Rowe Ford for all my repairs

Micah Proper

Bought a brand new F350. Eric, my salesman was very helpful and great to work with. Shopped at several dealerships, and they had the best selection in price. Very happy with my purchase.

Ed Couture

Reg maint and Warranty work also. Had vehicle picked up and delivered to my house. Communication was great. All services completed satisfactory. Highly recommend- honest and a pleasure to do business with.

Bruce Balfour

Great buying experience. Daniel Oteieno was very professional and not pushy at all. Very pleasant individual to have bought my Mazda3 from. You want someone that goes over and above ask for Daniel.Otieno. He loves his job and it shows.

Matthew Bouchard

I worked with olivia to get me into my new 22 f150 and the whole experience was great! Have zero complaints and Olivia was beyond awesome! Would definitely give her and Rowe my business again !

Jeremy Polich

Had the awesome pleasure of working with Mr.Eric Young. I purchased a 2023 Ford Ranger. It was a bit of an impulse purchase but he treated me as if we had been planning the purchase for a week. They accommodated me since I had to wait for a check from the bank. Drove off the lot very happy and brought the check back two days later. First rate service and will do business with them again.

James Brophy

A good all around experience. Lilly was exceptional I had to weather through the extended warranty and extended service plan spiel (obligatory I am sure) but did not get too much pushback when I said no. This is important as I went to Rowe Ford to buy a truck …. Not car insurance.

TGeorge Walkden

Brought car in for service at appointed time, and greeted by pleasant and knowledgeable service advisor. Car was ready in less than estimated time. Waiting area is excellent and business desk area so I could work on my computer while waiting.

Billy Jo Karwowski

Daniel went above and beyond aiding me with my F150 purchase. He was kind, knowledgeable and great to work with. David in Finance was top notch! Definitely recommend purchasing a vehicle through them.

Steve Herrick

All of my service at Rowe, major or minor has been excellent. Good communication.

Barry Murphy Jr

I wanna say Zack Hobbs did an awesome job being able to get me into a bronco that I’ve been wanting for awhile. Great customer service and went above and beyond to do what he could to get me into the new 2023 for bronco!

Andy Soucy

Trustworthy service. They thoroughly explain the work needed and are very efficient in getting it done. Appointments are very convenient as well. I am a retuning customer and will continue to be.

Jeannine Roy

Daniel Otieno was our salesman. He was very courteous and thoughtful regarding my interest in the Ford Lightning! When we picked up the Lightening, Daniel was knowledgeable and insured our understanding regarding the Lightning’s unique “ details and operations!” Before we left the lot! Daniel was the kind of salesman you hope to meet in a dealership! Should our friends and neighbors be in the mood to purchase a vehicle we would without hesitation recommend Daniel Otieno.

Arsalan Shaikh

I bought new truck Very good experience staff is so professional Daniel Otieno and Elizabeth Wallis is so nice and helpful. Compared to others dealers they are best. Highly recommended

Amy Dahle

Dan Otieno was fantastic, great sense of humor, great customer service, he kept me updated on everything that was happening. He helped me with trading my car for another one. I would definitely recommend him to anyone looking to get a vehicle

David Saxe

Rowe Ford seems to be consistent and dependable. They were able to get the vehicle I was looking for, and overall satisfied with their professional approach.

Sandra Thomas

Highly satisfied with the work done and the people at the front desk. Karen is always friendly and knowledgeable and I trust her to do what’s right for my car. Give her a 10!

Bill Quackenbush

Four stars, always room for improvement. Transmission bushing recall. There seemed to be a database issue but specialist resolved it. Work was accomplished timely and professionally accomplished.

chris littlefield

Dealer was unable to duplicate the issue (car would go into limp mode, engine at idle and no transmission). Based on the codes I provided they recommended replacing the throttle body, even though I had already done so (granted it was a Chinese umbrella aftermarket part). And....the very next morning after driving it home, it did the exact same thing. I should point out that the customer service e was top notch. The service writer kept me informed every step of the way and laid out all my options. Even some outside the box options given the supply chain issues. But their diag was far from top notch. UPDATE: Rowe Ford really stepped up and made things right (and then some). I am extremely happy with my overall experience and cannot recommend their service department enough. Thank you!

Lisa Nile

Daniel and Mike were amazing, funny and friendly. Purchasing a vehicle at Rowe Westbrook was extremely easy and fast. No pressure and very helpful.

Catherine Ferland

You are awesome! Every time I go service is amazing! They even put my bronco inside due to not having my hardtop on yet to keep it from getting to much snow on too! Thank you!

Jason Belanger

Anthony made the process quick and easy and truck was fixed no questions asked. One quick trip here after four trips to another dealer with no fix.

Jeff Hanson

This was my fifth purchase with Rowe Ford in Westbrook and in light of the fanatical pandemic, another pleasant experience was no small task. Normally, Cyndy was my "go-to" (since retired from Rowe), but the salesman I decided upon was up for the job. Matt Moody was knowledgeable and the very definition of a patient professional. He communicated and computed several offers for the vehicles I was interested in and not what he may have favored. We went back and forth a few times as the F-150 trim I wanted was being sold faster than I could write a check for. But in the end I have a better truck than what I was looking for. Teamwork was also phenomenal in closing. Nobody wants to sit in any dealership all day waiting for your paperwork and spanking new vehicle to be ready to take home. Matt simultaneously helped and coordinated with staff to get the truck ready and financed. The Financial Manager; Chris Blanchard signed and folded paperwork faster than superman on laundry day. I was surprised when he recommended but did not try to force the issue of compensation insurance on me - typically unseen in an F&I. Once again, I'm very happy with the thorough experience at Rowe and looking forward to the exceptional service team at Ford Quick Lane for my continued business with them. Jeff Hanson

Elizabeth Scott-Cavallaro

Had a recall on my Ford Edge and also needed an oil change. Rowe has Excellent Service!

Cady Day

They were the best people and dealer to use! Olivia was amazing so friendly and helpful if I need anything I’m definitely going to her again!

Mark A. Maloney

Been waiting since Monday for an email estimate on the recommended work from Kyle. I sent him an email and left a voice mail. I've not heard back yet.

Tony Hessert

I worked a bit with service manager Anthony Hessert. I watched him handle mechanical damage service repairs for 2 customers. Brilliant manager ***** 5 stars!

Alex Antonakos

Aria at rowe ford went above and beyond to accommodate my schedule. The technicians were very efficient getting me in and out!

Jennifer Moulton

Lily helped me take a bad situation with my jeep and turn it into getting the explorer I wanted! I wouldn’t ever work with anyone else but her and wouldn’t go anywhere else to buy a vehicle!

Lori Hayman

The service depart is always friendly and get you in quickly! Jared is great about getting you a quote before they starting on your vehicle

Donna Moody

I came in to make an appointment for my tire pressure light on & do an oil change. They got me right in that day instead of waiting. I only waited about maybe an hour total

clementine brasier

We went to Rowe Ford to talk about turning in or buying our leased truck. The representative that we talked to was Daniel Otieno. Daniel was very friendly, polite and courteous from start to finish. He was "product knowledgeable" and was able to answer our questions concerning the F-150 Eco-Boost truck we were contemplating buying. Daniel bent over backwards to make us feel comfortable during the sales process. We truly hope this quick note conveys to you how much we enjoyed (if that's possible in a truck sale and this was). Daniel's positive attitude, happy demeanor, and his confidence in the Ford products. It was a pleasure for us to have done business with him and we truly hope the next time we buy a vehicle that Daniel is still there to assist us. Rowe Ford has a real "Jewel" in this individual. Well Done, Daniel!

David Bickford

Took our F 150 in for 30,000 mile service and a cabin filter change and was pleased with time to complete the work. The complimentary wash was a nice plus. While I understand the push to sell extra services ($), I was surprised at the recommendation to flush front and rear differential lube at 30,000 miles. Ford recommends 100,000 miles unless the truck has seen “- - heavy load full throttle towing” which this truck has not seen. At $310 quoted for this service I would expect the service writer to at least explore how the truck has been used before making a blanket recommendation to flush and change the lube.

Maggie Lloyd

I could not have asked for more of Rowe Ford Westbrook, Liz and Daniel are absolutely amazing, even filling my gas tank before I left when I came back to get the to title… They are so down to earth, efficient, honest, and genuinely care about getting you into the right vehicle! They have been so helpful, I am so happy with my new Ford Fusion, they walked me through every step and made it the best possible experience!!! Thank you for everything Daniel/Liz !!!

Sheila Ingraham

I broke down on memorial day . I had my truck towed to Rowe they were closed for the holiday so I called Tuesday. They told me they couldn't look at it until Thursday. Three days with no truck I wasn't happy but what could I do . The service department called me back. The same day they and told me my starter needed to be replaced. I was so happy I said please do it. They called me back at 4:30 pm and told me my truck was ready. So only one day without truck.I was a very happy customer . I would recommend them to all my friends. Great speedy job very happy customer. Sheila

Gregory Clark

Best customer service!!!! If you need a sales person to ensure you get EXACTLY want you want, ask for Spencer. We was very attentive and explained everything with ease. He made the experience very enjoyable and can't wait do this again. Spencer thank you for everything and truly going out of your way for us.

Jacob Coulombe

Very responsive. Fast, great service. Kyle from the service department is an asset. Extremely helpful. 10/10 would recommend.

Peter Kelley

Never had an issue with this dealership. My family and I have bought 10 vehicles from Rowe Ford and are always treated fairly with trade in value and price of new vehicle. Service department in the main shop and the truck center are awesome. very thorough in their work and explanation of work needed or done. I would highly recommend Rowe Ford

Sarah Sarkozy

I couldn’t be happier with my experience at Rowe Ford in Westbrook. I purchased a new car from them and from the minute I walked in the door until the time I drove away in my new vehicle, I was treated like family. Everyone was kind, helpful, patient and the entire process - from looking to buying - went very smoothly. A special thank you to Olivia for making the experience a pleasant one (and fun)!

Griffin Couture

Worked with Daniel Otieno in sales to find a new truck. He gave me several excellent options and we settled on one that met all the needs I requested. Finding the right vehicle can be a challenge, especially now with all the limited availability in the car industry today. He made the process fast and easy and I was in and out in just about 3 hours from start to finish! I drove off in a new truck the same afternoon! Thanks for the great experience!

Denise Roig

Had an amazing customer service experience here and I wanted to thank Spencer Grinell Jr for his knowledge and professionalism in helping me get into my new car. He was funny, knowledgeable and he answered every question I had and took care of the paperwork smoothly. I have never experienced this level of customer service EVER from any dealership from start to finish. Spencer @Rowe you’re AWESOME!! Thank you for your kindness and professionalism! Denise Roig

LEO HURTUBISE

Lou Couture is an excellent sales person! Thanks for ordering my 2021 Mustang GT convertible 6-speed. Great car!

Louisa Raby

I brought my Ford Explorer in to get a recall issue resolved. Everyone that I interacted with was helpful and friendly. My service was completed quickly, which was a plus! I would recommend the service center at Rowe Ford!

Walter Magoon

I have a 2011 F350 that serves double duty for me. I tried bringing it somewhere else for an oil change once and had to being it back to Rowe commercial service so they could fix everything the other place messed up. Another time I had blown a fuel line on the highway had it towed over and they had it back to me very quickly. One of the fuel lines came loose soon after, they came out towed me to the shop, had it back to me the same day, and gave me an oil change for the trouble. Never going to take my truck anywhere else. Best service I have had in the last 20 years.

Phyllis Ogrodnik

Excellent completion of Ford Escape lease agreement..I leased again a new car, a 2022 Ford Escape, SE. .Eric Young was my Ford rep as he has been for my last three leases..this is my fifth lease at Rowe Ford, all Escapes.Eric and finance manager plowed through the paperwork , background checks, finance materials…Eric connected my phone and an iPad to this car and explained the numerous bells and whistles of this new car. He has left himself open for any questions from me should they come up. I love this car..it is the most “equipped” Escape I have leased…a good experience!!!

Benjamin McWilliams

I had reserved a vehicle that was very much in demand and I did this in the middle of a car shortage. Other dealers were changing the terms on customers and marking the vehicle up as much as 30% to 35%. Legally there wasn't anything preventing Rowe from doing this but they kept their word and gave me a great deal. There was nothing stopping them from tacking on a really big admin fee or raising the price other than their honor and respect for their customers. I feel very lucky to have ordered from Rowe Ford and to have worked with Lou Couture. Great experience overall. They had my back.

Michelle Johnstone

So happy with my experience. So many dealers charge over MSRP for the broncos but not Rowe!! I was surprised to get my bronco in 3 1/2 months, way faster than expected! Jim was great and fun to work with. I would definitely recommend, especially if buying that ever elusive Bronco!

jody sprince

I was treated ver well. Everything was explained to me. I was given a cost sheet explaining other work that needs to be done

Lynda Dobson

Aria, in Service, was phenomenal! She was communicative, personable, comprehensive, and professional. We have just changed our allegiance to Rowe Ford!!!

Devon Roberts

Have purchased 2 vehicles from this dealership, been a nice and easy process every time

Justin Ballard

I was looking to upgrade my Bronco tires after a recently installed lift kit. I really struggled to find the appropriate tire size and at a competitive price… thankfully, Anthony H. was there to assist me at every step in the process. I couldn’t be happier with my new tires, thanks Anthony!

Michael Wolstenhulme

Great customer service! Matt B. Service manager is the best as well as his 3 service writers out front. Great team and great crew!

Aaron D

Very professional sales team and delivery of a new EV - low pressure helpful staff. A positive Dealership experience.

Steven Vincent

Went to purchase a wiper arm, the parts department tech checked to see if it was covered under the recall. It was! My only concern is that I only received one new arm.

Lori Langley

I was told to "COME ON IN,they promised ,for the 10,000 loan I had already got from my bank,they went and put in a 20,0000 dollar car under THEIR financing shitshow...I SO MAD I will NEVER do bizz with rowe...Than,I get a text asking Me..where are you mrs.Brogan..I'm like..hello,I'm here..come to find out...Noone told me the Saco freaking one....and of course I was denied credit for a 20,000 car I did NOT want...how can they do this to ppl..Lee is next, hopefully I can pass in the setup they have for 1st time credit

LIANE RENAUD

I purchased a Ford Bronco through Rowe Ford. Our salesman was Tim Caron and I can’t say enough great things about our experience with Tim. He was very timely answering all of my questions over the 10+months process and always willing to help me. I highly recommend him for anyone looking to purchase any type of vehicle!

Sarah Topham

Karen was awesome! She’s very personable & listened to what my concerns were.

devildawg0369

Best experience ever! Ive purchased several comercial vehicles from Rowe and the sales team was exceptional!

matt cook

Bought a car here and I was not pressured at all. I went I knowing what I wanted and they helped me get get that car! Customer service is amazing!

Jeremy B.

This was an amazing experience to buy a truck. From the initial call to see if they had the exact truck I was looking for to signing the papers, everything was great. The person who initially took my call was extremely helpful in setting up a viewing of the truck. The sales associate was great. She never pushed and was looking for the best deal for us. The financing department found and beat the rate I was looking at and made the process quick and painless. I'd like to thank all involved and would gladly go back to them!

Mark & Cindy Walker

We bought a new truck from them. One of the best car buying experience I’ve ever had.

Brian Buck

Easy appointment scheduling. They were on time taking my vehicle in for its oil change. Less than an hour and its back to me washed and ready for more fun miles! Service advisors are fairly knowledgeable. Nice, clean waiting area. I will be back. But on my way to go fishing now 🎣 …

Chase Dreystadt

We bought our 2022 Ford Bronco with Lou Couture at Rowe Ford. We are out of state & searched for our car at every ford dealership this side of the Mississippi 😜 Everyone was “market pricing” or giving us the run around. The very first time I talked to Lou I knew he was an honest stand up guy. We sent a deposit & poor Lou dealt with my weekly annoying text inquiring about my vehicle. We had never met Lou in person & when my husband drove 2.5 hours to pick up our car he confirmed that my initial impression of Him was right on! We had a great experience start to finish & would highly recommend Lou & Rowe.

Jeni Nganzobo

Daniel is a good and humble man who is willing to help customers get the car they are in need of. I had a great experience working with him to get a perfect car as a student at university of Maine at Machias. I had to take a ride from Orono and it was worth it. I would recommend that you work with him because he will make sure you get what you are in need with the price you can afford.

Jason Sinko

This was these most plesent car buying experience I have ever had they did not pressure you they got the truck I wanted and at a price that was comfortable at. My salesman Daniel was one of the best I have ever dealt with. Rowe is a great place to buy a vehicle.

S C-S

I had been looking for a Ford Bronco Sport for months! Every Ford dealer I went to jacked up the base price to the highest degree making it impossible. I had originally gone to Ford in South Portland and they tried to get me to buy a USED Bronco with 15k miles on it for $35,000. They were so rude and eventually just started saying “its not in your budget stop asking” Finally my Mama went to Rowe in Westbrook after so many attempts and let downs. Daniel made us feel so at home. He helped her with every question and worked with her to find a price that worked for both parties. Even including taxes and everything else which was not even a question in South Portland. He was always willing to talk with us and never made us feel belittled or pressured. I have always said Id never buy a ford, today I drove off the lot with my brand new Ford Bronco Sport. Daniel made me feel so special he had me take a picture with me and my family with the car. he told me it would be something id want later in life and im so thankful he did. To have a car dealer not only make you feel comfortable, not pressured, and work with you on pricing but also to have one that gets as excited and makes a special moment a big deal and even more special is impossible to find these days unless you go to Rowe Ford in Westbrook. If i could id have everyone i know buy fords from Daniel. if you go here please please ask for Daniel you will not regret it I know I didnt.

Lisa Kiley

I purchased a Ford Edge! I hate car shopping but this experience was very good! No sales pressure or playing price games of “well let me go talk to my manager! I feel we got treated fairly!

Heather Brown

Just purchased a 2022 Ford Mustang Mach E from Matthew Trent at Rowe. Many dealerships are doing huge mark ups on MSRP due to the popularity and difficulty in getting this car. Matthew was great, kept us informed through the process explained how to use the technology in the car and took great care of us. Matthew his counterpart in finance were very helpful and got our payments exactly where we wanted them to be. Great experience.

Kyle Kent

Overall great experience. I called last Friday before end of business and spoke with Olivia. Later Saturday I found a vehicle on there lot online. Today I was able to go in and purchase. Waiting on a repair so I can pick up my new truck. I would recommend.

Dave Berrang

Just purchased a used camper built on a 22’ Transit chassis and I wanted to establish a relationship with a Ford dealer/service center. So I visited Rowe. From the initial conversation, to the service appointment, to the conversation with the body shop, everything has been done with professionalism and friendliness. It was obvious that the place was busy and everyone was working 100%+ to take care of customers. I feel good about the relationship going forward and feel my vehicle is in really competent hands.

John Beckwith

My experience with Eric and George before him was probably the best new car experience I have had to date! The Ford Maverick situation must have been difficult for Ford employees what with building delays and customer expectations running all over the place. I was always kept informed of delivery progress and am very satisfied with your sale staff. Thank you, john Beckwith

Harley

My overall experience at Rowe was a little rough. I had to take my truck to the dealership two different times to get a part replaced because they ordered the wrong one. The second time instead of sending me home with a still broken truck Hedi put me in a rental so they could fix the broken part when it came in the next day. This saved me from spending another day waiting around in the lobby. It was greatly appreciated after all of the back and forth. The reason I am giving Rowe four stars is because of the customer service I received. Hedi was absolutely wonderful and Rowe is lucky to have her.

Matt Hillyard

Leased a vehicle with my wife. Wonderful experience with salesperson Matt Trent and Finance Manager Liz Wallis. Smooth process. Good vibes. Great experience.

david gould

So I did extensive damage to my 2018 f150 by sideswiping my mailbox. Rowe was one of the few places that could do the aluminum welding my truck required. After setting a date and dropping my truck off they pushed back the start date a week because they were busy. Before my truck was done I went to Rowe to pay my 500 deductible so I could pick up my truck when completed at any time, even after hours. I was told there was nothing due. Ok I left. Then when my truck was done I was told there was a 500 balance. I picked up my truck and drove an hour home. On my trip I noticed a wind noise from passenger door, my tailgate lock and backup camera not working, a screeching noise coming from some speaker in my headboard. I called Rowe and they arranged to pick my truck up. In the meantime it rained and my cab was soaked inside. Apparently the windshield leaked. They took the truck along with my list of problems. They had the truck another couple days. They fixed most things to my satisfaction although I still have a little wind noise. I gave them 4 stars only because they came and got my truck and redelivered it to me. Otherwise I think it should have been a 3. Just going to trade it for a new truck when inventory picks up. Dave Gould

Carlton Bryant

This has been the easiest vehicle purchasing experience my wife and I have ever had! We want to thank Eric in showing us all the options and did an excellent job explaining everything to us. He also kept us updated on the progress of the vehicle being made and when it would be delivered. The signing of the financial papers was the best experience we have ever had when purchasing a vehicle. Rick did a wonderful job. Thanks again for a wonderful experience!

Jessie Cash

This was my most fun experience and the most professional help I have ever received in buying a car. The people at Rowe Ford were extremely helpful in finding the right car to fit my budget. I didn’t feel rushed or pressured in my decision. Thank you Rowe.

Robert Fulmer

Heidi was personable and very helpful. I needed my vehicle to be available for pickup and work completed at a specific time. She made that happen with no issues.

Peter Betts

Came in for Recall on my 2016 Escape, Aria Kneeland really impressed me with her positive attitude.. She's the right person for the job

lisa stearns

Very easy to have my vehicle serviced at Rowe quick lane

Darrin Lohrey

Financed a vehicle and it was easy and sue and Liz where very nice and really experienced and giving us accurate advice. Really great experience.

Natalie Blake

Leased a car from Rowe Ford. Tremendous experiance with my salesman , Eric YOung. He is knowledgeable, talked me thruogh the deal with competence Definitely would contact him anytime I needed something. Thanks Eric.

Macy Pagurko

Ariea is wonderful! Everyone there is great and they get you in and out as quick as they can. Also have great communication!

Marie Cote

My Ford escape had a recall got in right away . Very happy with their service . Would recommend Rowe Ford

Kathy Tarbet

Purchased used leased vehicle and am very pleased with the attention to service they are providing.

Linda Mitchell

On 3/2 I brought my truck in for a piece hanging under the truck and because of a miscommunication, when I got home the piece had not been fixed. They fixed another small piece that needed a clamp. I called that afternoon and let them know how upset I was because it is a 100 mile round-trip for me. I had to go to Portland the next day so I stopped in to discuss this. I showed them the piece that needed repair or replacement. They immediately took the truck in and replaced the damaged part, at no charge fir the part or labor. They were very apologetic and went out of their way to make things right. We have always had excellent service at Riwe Westbrook over 3 vehicles, and for us it is worth the drive to get the best.

jon mccarthy

I could not believe the customer service I got. From the commercial side where I dropped my car off by accident because I didn't know where to go on a Sunday. They tested my car with 5 different people and only charges me very for 1 hr of labor. Even walking across the parking lot people not salesman even said hello take care happy new year. 5 stars on politeness 5 star on going extra mile for me 5 stars for treating me like a pearson not a dollar bill and 5 stars for making me feel like no other dealership could and that is being welcomed. Makes me want to get my next car from them hope the sales team they have there can live up to the rest of the dealership. I want to meet the rest of the employees because of the impression I got from them going the extra mile. Damn happy. Thank you again.

Cathy Jordan

We had a smooth and flawless experience from our interaction with Ben our Sales Representative through our Loan transaction with Michael. Very professional, knowledgeable about our vehicle and attentive with meeting our our vehicle needs. Highly Recommend the Westbrook Row Ford branch. Thank you for our great experience.

Jim Anderson

Kudos go out to Rich Haines for delivering above and beyond customer service. Thank you greatly. 7 /13/22 Again Kudos go out to Heidi Gavigan for going that extra mile as a service advisor. Not only did she follow thru on my basic needs but also brought to my attention the needs for future repairs but also gave me options. Thank you greatly, it was all appreciated. Great job Rowe Ford!

Nadine Matiks

My husband and I were looking to buy a car for our teenage daughter. After looking through different websites for quite some time we found a decent car on Rowe’s website. We came to the dealership with the idea to buy that car, when we were met by manager, who asked one of his associates, by the name George, to find us a car. George, showed us the car we were looking for but suggested that for almost the same price we can get a much nicer, safer and a higher class vehicle. He kindly showed us the amazing beautiful and fully loaded with all extras, RED Ford Fusion that we absolutely loved and were happy to buy! Managers also gave us a very good deal on that Ford that made all the difference! When we are ready to buy our next car, Rowe would be the only place we go to! Great service, kind people, that sell you what you really need and nothing else! I previously had a bad experience with other dealership in the area and this experience made me feel very good about buying a car!

Randy Wentworth

Awesome team. Brandon was very friendly and explained everything well.

Brenda Shields

Hassle free experience at Rowe Ford as expected. They took my car in hours before my appt and called me stating that it was done earlier than expected. It ended up being half the cost that I was quoted. Very happy, Keep up the good work! Thank you!

John Gerber

Asked that a cracked light be fixed or ordered, they never looked at it. The work that was done was on engine light was fine. When I picked up my vehicle was told to go find it in lot, they should get vehicle for you, I couldn’t find it! Dealership doesn’t take American Express.

Richard Griffin

Replaced transaxle gasget and delivered as promised. Happy with specialized Mustang service.

Carl Johnsen

Had a great experience at Rowe Ford. My wife and I were looking for a 2021 Ford Bronco Sport Outer Banks. The selection in all of New England was minimal at best. Rowe actually had three of them on the lot! Our Salesman, Lou, was very informative and helpful. He explained everything there was to know about the vehicle and had it ready for us to test drive when we arrived at the dealership. We loved the Bronco and were given what we thought was a very fair trade in price for our car. We do have a small issue with some scratches in a couple plastic pieces on the Bronco, but Rowe has offered to replace those pieces free of charge without any hassle. Overall it was a great buying experience.

Julie Valvo

I was looking at a vehicle on the lot. It looked brand new being a used car. My Sales Consultant Daniel Otieno was a pleasure to work with. He was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I appreciate his great customer service.

Wendi Shaw

We bought a 2018 Nissan Armada at Rowe Hyundai Westbrook and the sale. would not have been complete without the sales manager Spencer Grinnell. He made it the best experience ever and we can not say enough good things about him. He went out of his way to make this a good experience that we will never forget and we will highly recommend him to our friends and family. Thank you again Spencer!!!!

lisa c

Great experience here~ I would highly recommend. We traded in a vehicle and got exactly what we wanted for it. They made it so easy and dare I say pleasurable. We love our Ford Edge.

B Biggs

AGAIN ...They had me in and out with my problem solved within a few hours. Would recommend them to anyone hands down. Very happy with my purchase and any service I've needed, would've given them a 10 if I could!

Zac Eklund

The Commercial Service Department is outstanding! Great communicators and truly do what is best for the customer. I highly recommend Rowe Ford’s Commercial Service Department. The advisors are top notch. Keep it up!

Elaine Maynard

Totally satisfied with the work. Karen at the service desk who handled the paper Was terrific.

Alice Yates

Spencer Grinnell, Jr. made our car buying experience enjoyable. He listened to us and came up with solutions. His friendly attitude was welcome. Liz, Finance Dept, was thoughtful and thorough. The paperwork was finished in less than an hour. We highly recommend Rowe Hyundai/Ford in Westbrook.

Michael Harris

We have bought three vehicles from Rowe, sales team is top notch and the service department is even better. We live a couple hours away and they always go above and beyond to make sure we are taken care of.

Zack MacKeil

We had the best experience with Lou Couture this past week. We put us in an amazing vehicle that we love and fit our needs. We will definitely be back to work with him!

Gwynne Berry

My family and I had the best experience at Rowe Ford Westbrook. A big thank you to Wally, the owner, for taking the time to chat with us and make us feel like we mattered. Jason was very attentive and helped us into the perfect vehicle. Thanks to everyone for making it so we drove away happy!

Hanna Sihler

I found exactly what I was looking for, partially by luck, but also by the relentlessness of my sales rep trying to find me the car I really wanted without compromising. I never felt pressured and everyone was really friendly. I had previously gone to another Ford dealership and felt discouraged because they were pushing me into something I didn’t want, without even considering other options. I felt very different after my experience with Rowe Ford. Also there was a dog there and that definitely added to the experience.

Roxanne Holmbom

Lou Couture was my salesman and he was outstanding. Very personable, listened to my needs and found exactly what I wanted in a vehicle. I would highly recommend Rowe Ford (this is my second vehicle I’ve purchased through them) and Lou will be my go to always! Give him a call if you’re looking for someone who goes the extra mile!

Erika Frost

I have been looking for a car for months. I found one I liked at Rowe and Daniel Otieno made the process really quick and easy. Never did I think I would have a car the same day, and it be the car thatI wanted.

Scott & Angel Dufour

Excellent service! Daniel Otieno was great to deal with and comes highly recommended. Daniel was our salesman, his energy was positive and he was very accommodating. Daniel took care of us and made buying a vehicle hassle free.

scott mooers

Very pleased with our experience. We showed up late in the evening just to look, when we decided we were going to purchase it was nearing closing time. They went over and above to make sure we were able to complete all the necessary paperwork, even though it meant they stayed after hours! I’ve sat in dealerships before for hours trying to get a deal done, this was the quickest and most seamless experience I’ve ever had.

Ashley Philbrick

Buying a car has never been a pleasant experience, but Lou Couture (salesman) and Danielle (finances) made it the quickest and easiest purchase we’ve gone through. My husband and I have 3 young boys and both work FT, and Lou was very accommodating and respectful of our time. Danielle was a spitfire. She was extremely knowledgeable and efficient. We were in and out of her office in no time, with no questions unanswered. Lou has made sure to check in with us multiple times as well. I highly recommend Lou and Danielle if you’re looking to buy a car!

Cameron Seymour

Great experience getting a new Mustang Mach-e at this place. They made it very quick, easy and painless. Lou Couture was our salesman and he was great. Answered all of our questions, responded quickly to emails and phone calls, and was extremely flexible. I’ll be back when I’m ready for another new car.

Amanda Walker

I bought a 2020 Ford EcoSport from Matthew Trent and was PLEASANTLY surprised with my experience. Car shopping had always been such a drag before meeting him at Rowe, but this time around it was a quick and painless experience! As some previous reviews said you definitely don’t get the typical “salesman vibe” from him, but rather that of a friend giving advice! Would absolutely recommend Rowe Ford if for no other reason than to buy from Matthew!

Jesse Pettengill

Great experience buying a used car from the folks at Rowe Ford! The price was right, the car was well vetted by their service center. I got a great deal in a time where it is not easy to find used cars at reasonable prices. Sales person Matt Hillyard was kind and professional. I had with me a couple of kids from Youth Advocate Programs--giving them some life skills teaching. Matt was great with all of their questions. I'll be back for my next vehicle.

Charlotte Mayo

Very friendly staff. Not a long wait like some places. Thorough with inspection of vehicle.Highly recommend!!

Casey Carr

I have nothing but good things to say about this business on my first visit. While intimidated at first by a big fancy dealership, It turned out to be the best truck buying experience Ive had. The salesman Lou and finance manager Will were super friendly, down to earth and welcoming. These guys made us feel more like old friends than customers. They also worked hard to make the process as fast as possible on a busy Saturday while shorthanded. There was one small issue with making a large down payment that Lou creatively resolved quickly and professionally. We left in a beautiful truck at a fair price with a good price on our trade. It was well worth the 2 hour drive.We shopped around and Rowe beat the other dealers on both counts with no haggling or high pressure tactics.We couldn't be more pleased with Rowe and will be back for future purchases.

Maureen Kellam

My husband and I went to Rowe Ford in Westbrook to look at the Hyundai Kona car. We took it for a test drive and decided it was too small. So our sales person, Lou Couture, wanted us to test drive the Tucson We did and loved it. Before we test drove the car, he went over all the features of the Tucson. Lou was extremely well versed on the Hyundai cars. We made an appointment to meet the next morning. We ended up leasing the car. We have bought a lot of cars on our 70 plus years. This was the best experience! If you want a positive, friendly and fun experience, go to Rowe Ford and ask for Lou Couture. You won't regret it. went over all the features of the car

Anthony Champoli

Incredible showroom, incredibly clean and professional staff. I came here a few months back because I needed the right car for ME. The Ford salesman George Cowley there was very professional and friendly. He took my honest input as a customer and was able to help me select my new Ford Escape which I could not be happier with. If you need a new or used car in the Southern Maine area go to Rowe Ford Westbrook. Ask for George!

Karen Wholley

We bought a 2021 Ford Ranger and love it. Saw what we wanted online at a great price. Matthew Trent was our sales person. Highly recommend him. We called ahead, and he had the truck ready for us to test drive. He also gave me a tutorial on how to use Car Play and other fancy gadgets that my trusty old barebones minivan doesn’t have. Who knew that CD players are a thing of the past? The truck was immaculate and freshly waxed when we picked it up. Excellent truck buying experience. Thanks Matthew!

Tracey D

Rowe always makes buying a car a fast and easy process. Staff is knowledgeable and make you feel comfortable. From the Sales Dept to Service Dept the staff is great!

Jeremy Engel

I take my personal vehicles to Quicklane and have always received great service from Anthony and Jeremy. Rich in Ford service has always been honest and straightforward when it comes to repair work.

Tamara Field

Heidi and the guys in the shop are the best of the best. I trust that they have my safety and best interests at heart.

Marianne Gagne

Just bought a new Ford Bronco and could not be happier with our sales manager Matt Inglis.

Larry Mcnair

I just traded in my auto for another at Rowe Ford. My salesman was knowledgeable and very accommodating. I was never pressured into making a quick decision but he was always available to answer any question I had. All the other staff members were welcoming and friendly. I would not hesitate to go back to purchase another vehicle!

Brian Buck

I had been looking for a newer Escape ot Edge and finally had time to stop in Rowe Ford. We were met by a very busy salesman which introduced us to Matt Inglis. He took the time to listen and found just what I was looking for. We looked at another Escape after the first, however, the first one was a great match for me. Matt was always courteous and professional and will be my go to salesperson when I purchase new in a couple years. I can't say enough about Rowe Ford and Matt Inglis. Thank you to my girlfriend for being a loyal Rowe Ford customer, as I have the same feelings now as well! Thank you Matt!

Melanie Russell

When I walked into Rowe Ford I was feeling frustrated, defeated and all those other feelings that go along with car shopping. I filled out the application for financing the night before online, so when I walked in I was already approved. Once I got to Rowe Ford and met Lou Couture I told him exactly what I was looking for and he found it!! After that it was smooth sailing from there. I drove home that night in my dream car. All I can say is go to Rowe Ford first and ask for Lou.. it's that simple...

David Hopkins

Car buying made easy and stress free thanks to my sales contact Lou Couture who made me feel relaxed and comfortable when answering all my questions, his pleasant and helpful demeanor were key and helped me to decide whether to walk out with a car. Very happy to have struck a deal on a 2021 Hyundai Elantra with the convenience package and the follow up calls from Lou to see how things were going and if I had any questions about the car, nice customer service! Add me to the list of family members, (mother, brother and sister) who are all driving cars from Rowe Ford! And a shout out to the nice lady in the finance office!

Matthew Fricker

Rich and Matt are excellent Service Managers! Efficient, effective and informative. And the tech crew at Rowe Ford are always looking ahead for my F-150, delivering preventive maintenance to head off problems before they occur. Together we’re gonna get my F-150 to a quarter of a million miles!👍😁 …

Jamal Durrani

Daniel Otieno is the man you need to see! Very helpful and makes sure you get the car that best fits you!

Heather Perry

While looking for a vehicle I met with five different salesmen and walked out of the dealerships because they were way too pushy and were not listening to what I was looking for in a vehicle. They kept trying to sell me vehicles that were nothing I had asked for. Matthew Trent at Rowe in Westbrook was the only one who actually took the time to sit down and listen to what I was looking for. I ultimately purchased a vehicle from him because he helped me find something that worked for me and was very respectful through the whole process.I have purchased two vehicles from here and will go back for my next vehicle! I highly recommend reaching out to him if you are looking for a stress free experience!

Seth Thompson

Rowe Ford has always been a great experience for me! I left another make and model and Rowe took care of me for not only the sale, but all my maintenance. It’s great having Ford Pass Rewards, because my last 2 oil changes and check-ups have been no cost to me! I would highly recommend Ford, especially Rowe Ford in Westbrook!

Michele Latham

Usually no problem but long wait this time due to problem in the shop.

Mike Athas

Had an excellent experience purchasing my new Raptor from Rowe Ford. Lou Couture went above and beyond to make the process as smooth as possible. 5 star customer service! Highly recommend.

Mitchell Thompson

Bought a new car, everything went smooth, easy and everyone was very helpful!

Jessie Graton

This was our first vehicle purchase from Rowe Ford and the entire experience was so pleasant and smooth, my husband and I would gladly make the 2 hour drive there again to purchase future vehicles. Lou Couture was nothing but informative, helpful, and exceptionally personable from initial contact until we left with keys in hand. In addition to that, I've never, ever, had a salesman send a handwritten thank you card, and cannot express how pleasantly surprised I was when it came in the mail. Thanks for easily the best experience I've ever had at a dealership, and I look forward to doing business with Rowe Ford in the future.

Bonnie Page

George Cowley was amazing to work with. He went above and beyond to help us find a vehicle that was in their inventory. With a limited supply he had his work cut out. He showed us a variety of vehicles of which all were contenders. We decided on a Ford Ranger. He made sure that everything went smoothly and that the vehicle was delivered to his high standards. He even delivered the vehicle to our house after he was not satisfied with the way the vehicle was prepped and had me bring it back. He deserved 10 stars in my book!!

Michael Skelton

I could not have been happier with my experience and purchase from Rowe, very honest and sincere people - especially my personal salesman. He was extremely professional, respectful and knowledgeable of the truck knowing it inside and out. And my financing person was excellent, she broke things down easily and honestly with what payments will look like. I don't know how much money they paid for the truck, but I knew the market value and I was very happy when it came to the final price. The entire vibe was very straight forward, no typical shady lines like "Oh man at this price we're actually losing money! Plus there's 7 other people who called about this car today!!" I can't stand that type of pushy sales person and staff, and I didn't get a single feeling of that once at Rowe. I understand that dealerships are trying to make a profit, but the best deals are honest and open where both parties are very satisfied, and I can't speak for Rowe - but I am a very satisfied customer. I would highly recommend Rowe Ford Westbrook, ME to anyone in the market for a vehicle and a sincere and respectful sales experience.

S Ramee

My husband and I have never had such a great experience purchasing new vehicles. Our salesman George C and his sidekick Matt were fantastic. The financing department was easy to work with and made us feel comfortable during the whole process. We purchased 2 vehicles so had to do it twice. No worries no snags, simple.

Rebecca Roman

Quick, friendly, honest service always. It’s been a pleasure every time I’ve gone in. It’s really nice to be greeted promptly with a welcoming “hello” and a smile. It’s sad to stay, but this isn’t true everywhere you go. It’s important to me, as a woman especially, to be taken seriously and treated with respect. I’m a fan!

Jack McInerny

Ford continues to lead the work truck industry, every new truck we get is better than the last. Rowe consistently has the best selection and service.

Joel LaVallee

Daniel was very thorough and made me feel valued. The overall experience was great.

David's Toys

My car had 2 recalls and one made it so my brakes weren't operating correctly. Rowe immediately made me an appointment. I had it towed there on Tuesday night and picked my car up on Wednesday afternoon, all fixed! Every person I had contact with (4) were so awesome, friendly and super knowledgeable! I won't go anywhere else! Thanks Rowe!!

Mark Power

Work was done on time! Staff was courteous and professional!

Jeury Klk

Matthew Inglis sales person Has excellent customer service he help me a lot with my purchase thanks Matthew

Brian Theriault

I'm am very happy with the oil change service but when i saw what i was charged for 4 lugnuts, I pretty near fell off of my chair. My wife had to bring the car for service as I had to work. The lugnuts were swollen ( cheap 2 piece jobs) which l understand had to be changed but I was charged $391.00 for 20 lugnuts. I explored NAPA, Amazon, ebay and even Tasca Ford in RI and the same part numbers only came up to $30 as the most expensive for 20pcs!!! I've never been gouged for anything at Rowe Ford before and I hope this was a mistake. My wife not knowing the difference paid for them thinking it was something badly needed. I was a heavy equipment operator and mechanic for 44 years so I'll wait for an explanation from Rowe Ford. I've dealt with you and only you for 6 years since we moved to Maine but now......!!!

Janine Bouchey

I have had great experiences buying vehicles from Rowe Ford as well as great experience with vehicle maintenance. Great customer service from all. We wouldn’t go anywhere else!

Patrick Carpenter

Great experience purchasing with Rowe and specifically Matthew Trent. I would highly recommend. Worth noting - I generally dislike dealership experiences.

Greg Groves

We needed a new Ford Escape and were lucky enough to get Spencer Grinnell, Jr. at Rowe Ford in Westbrook. He is not just a Sales Consultant, but a genuine person who is down to earth and easy to talk to. We never felt any “pushy salesman pressure”, but someone who listened to our needs and was willing to help us. He even stayed late to show us different models, options, and offered to order us an SUV. He made our buying experience at Rowe Ford a pleasure. He has a promising future, and we would recommend anyone in the market for a new vehicle work with Spencer! We love our new Ford Escape!

Ilse Rohaise

Daniel Otieno was incredibly understanding and fantastic at finding me a car that fit all my needs AND wants ! He was very patient, and Rowe as always was amazing !

Sheridon Gove

Matt Moody was amazing to work with! I went to pick up my vehicle with my two young children fully prepared with snacks and activities to keep them entertained for at least and hour. Before we could get through opening the packed bag Matt called us back and we were finished signing with in 15 minutes. Even more impressive, he had installed both car seats into our new car when we came out!! Thanks Matt!

Steven Brown

The folks at Rowe Westbrook have been AMAZING! I have had to use them twice in the last 4 months for some major issues with my vehicle and Joel and Raleigh really went above and beyond to 1, make my scheduled family camping trip still possible and 2, take the safety of my family seriously and address everything. I will not go to another auto shop again.

Michelle Lappin

Rowe Ford in Westbrook has always done an exceptional job of handing service of my vehicle. They are very courteous, explanations are always clear and straight-forward, and I always know what to expect. I have been a customer for more than 7 years and have never had anything other than a great experience - both in the sales and service end.

Keith Hillyard

Very pleased with my first visit to Rowe Ford for service. Absolutely loved my service writer Heidi. I will definitely going back, so should you.

Jennifer McIntosh

Rowe Ford Westbrook service with Matt and Rowe Ford Hyundai service with Jessica have been phenomenal to work with! I have worked with Matt several times with our car and he has been incredibly helpful and timely. Jessica at Rowe Ford Hyundai was very helpful with my daughter when she had to bring her 2005 Honda there and she made her feel very comfortable and at ease. This makes me want to bring my car back to Rowe Ford😊

Dougy S

I have a class C RV and was turned away by many service garages including other Fords, even though I have a Ford E450, Westbrook Ford not only stepped up to the plate and welcomed me, they solved my mechanical issues in a timely fashion working around obstacles I had created. Definitely will take all my auto service needs from here on out to Westbrook Ford.

Kristi Wright

I’ve used Rowe Ford Commercial to take care of my F-350 for two + years. Appointments are easy to schedule and service is excellent. The staff is friendly, explain procedures and take good care of customers. My only complaint is that the lot is a little crowded — but I think that’s because many people, as I do, trust their trucks to Rowe.

Pam DeNutte

Jason Burns makes the car buying process easy! Helped me get the car I wanted in a tough market and with a payment I am comfortable with. He had everything ready to go and Liz in finance was awesome too!!! Will definitely do business with Jason again and again!

Denise Gove

My experience with Matt Moody was nothing but the best. He was really knowledgeable and listened to what I wanted. I highly recommend him to all my friends looking for a new car. He goes above and beyond for his customers. Thank you Matt for an awesome experience.

Maria Nunez

George was extremely helpful and knowledgeable of the vehicles I was interested in. I’m very happy with my new truck I purchased from him! If you want a great buying experience go see George!!!! I will definitely be recommending George at Rowe Ford!! Thank you George for making this buying experience the best one I have had!!!!!!!

Renee Morse

We were there recently looking for a new Hyundai Sonata and had the privilege of working with Lou Couture who made the whole experience stress free and fun! He knew exactly what we needed and made sure that we were happy with what we drove home in. Even after leaving the dealership, he has gone above and beyond answering questions if I have them. Couldn't recommend working with him and Rowe Ford Westbrook more! If I could give 10 stars I would :)

Nathan Blanchard

This was the second car I bought from Lou at Rowe in Westbrook. He listened to what I was looking for and knew I had a 2002 Escape that I loved and was able to get me into a 2021 that I LOVE! I'm planning to see my Lou when my wife needs a car in a couple years.

Zoe Lewin Costa

Lou Couture was as friendly and helpful as they come! Over the month following my purchase, Lou continued to regularly check in on me to see how I was liking the car and answer any questions I may have had. He made me feel like a valued customer and I’d highly recommend him and Rowe Ford any day!

Catherine Harrington

Rowe Ford quick care staff and mechanics are great! Always cordial, advising you of issues with your car with estimated cost and whether or not it could wait. I’ve been going to Quick Care for nearly 4 years. No complaints

Dan Rembert

I had an amazing buying experience at Rowe ford. I had seen a truck online and submitted and inquiry via email, I received a call shortly after and had an appointment to see the vehicle the next day. When I arrived the truck was sitting right in front of the sales department with my name on it. I was introduced to the salesman Leif and we hit it off right away. Talking with him was more like two friends catching up rather than a sales pitch. He was very personable and friendly with a great sense of humor. He answered all questions adequately and professionally and if he did not know he hustled around the dealership until he had an answer. The finance director Chris was also very friendly and had a good sense of humor. Typically, I get anxious when talking about finance etc but Chris was very cool and relaxed. I usually have a good sense for when salesman etc are being courteous just because they have to be or because they want to make the sale. Leif and Chris both seemed very genuine and committed to their work. When I am ready for another vehicle I will definitely be coming back to Rowe Ford Westbrook!

Amy Verville

Awesome experience, the communication was very thorough while my vehicle was being serviced, and they even discounted the work that was done using coupons from their site - without my asking or presenting them. I brought my car in on a Saturday, and did not know that they recently changed their weekend hours of operation. Anthony went out of his way to make every effort to let me know that my car was ready for pickup, and to be sure to come before they closed at 2pm. I would have been without my car all weekend if he hadn't tried so hard to reach me! I have been bringing my Fords here for service and maintenance for several years now, and I very much appreciate the high level of customer service that I have thus far received at the Rowe Ford Quick Lane in Westbrook. Thanks Anthony and team!

Shanna Walker

My husband and I have been long time Rowe Ford clients, we have always had a pleasant experience, BUT the last salesman we went through was by far the best. Matthew Trent is not only kind,understanding and funny, he listened and he went, what I feel was above and beyond to get us what we wanted in a vehicle and in the payment! We will be back and we hope Matthew will still be there.

Richard Fernald

Just had my 20,000 mile check up done on my leased 2018 Ford F-150 at Rowe Ford in Westbrook, ME, which is also where I leased it from. As always the routine maintenance was done subperbly. I even got a free State Inspection Sticker. I would highly recommend the Quick Lube at Rowe Ford for maintenance on your vehicle. I also would recommend Rowe Ford at Westbrook if you are looking to buy or lease your next car or truck. I'm looking forward to my next lease from them. 4/21/21- I just leased a 2021 Ford F-150 and traded in my 2018 Ford F-150 which was also leased from Rowe. Great trucks, great customer service, I would highly recommend Rowe Ford for your next vehicle purchase or lease. 10/20/21 just did my 10,000 checkup on my 2021 Ford F-150. Great service at a great price. 4/22/22 I just did my 15,000 mile check up on my 2021 Ford F-150 and got a state inspection sticker also. Great service at a great price. I even got to use my Ford Pass Rewards towards payment of service.

John Tarantino

I have had nothing but above and beyond exceptional service with the shop/service at Rowe Westbrook. These guys (Rich Haynes, Matt, & shop foreman) really want to help you and make things right. I've never trusted dealership shops as I've always worked on my own vehicles. Trust is a hard thing to earn these days and these guys have mine.

Alyssa Kenney

My family had been shopping for a vehicle for a month. We found our new truck online and had a meeting with Zane. He was very kind and courteous. We ended up staying at the dealership until after closing hours, and he stayed with us the whole time! Excellent car buying experience all around! Highly recommend!!

Dan Hodgkin

I just wanted to put out a big thank you to Lou Couture, I had leased my F-150 at another dealership and was getting ready to turn it back in and lease a new one Lou worked with me and took time to show me all my options I decided to buy out my lease and at no time did Lou treat me any different he pointed me to the right individuals he worked with and everyone treated me with the respect I expected. My experience with Rowe Ford has been delightful and looking forward to doing business with Lou and Rowe Ford in the future. Thanks again Lou.

tim seavey

Rowe Ford added a great addition to there service department Aria thanks Tim Seavey

Jeffrey Roblee

I dealt with Matthew Trent while buying my new truck. He was attentive and worked hard to find me exactly what I wanted. Matt was straight forward and to the point and I definitely didn’t get the typical “salesman” vibe from him. I will definitely go back and buy from Matt again!

Joyce Booker

Heidi from service was extremely helpful and nice. She was very attentive and knowledgeable. I'm from out of state and I was very pleased that you were able to fit my car in even though the service department was very busy

Jean Begin

Husband and myself were looking for a truck just before pandemic. We’re having difficulty with our current dealership. They seemed to think we needed to compensate for all their lost sales. We left them and went to Rowe Ford (Who had graciously keyed a Hyundai for my niece previously), We spoke with Lou Couture, Who directed us to drop off our truck for review and found us the one we were looking for. Pandemic - so Lou set up the deal over the phone and delivered the truck to us at our working location. Amazing! Being we could no longer visit Rowe, Lou made up an IOU list of items needed for the truck. we will get all of these items addressed very soon. We were beyond completely satisfied with all the effort made on our behalf. And a good, fair trade in value . And the new truck was priced very well also. Rowe Ford will continue to be our dealership. Very Pleased. Nelson & Jean

Lee Copeland

I have had a couple great experiences at Rowe Ford and have now had a not so great experience. Suggested work that didn't need to be done and missed some work that did need to be done. Guess it depends which advisor and mechanic you get...

Katie Stimson

I recently decided to trade in my older CR-V, but wasn’t immediately sure of what I wanted. After browsing online and receiving a trade-in value estimate, Lou Couture got in contact with me right away! Lou was very helpful throughout the entire process (also very accommodating with times for meetings and test drives in order to fit my schedule). Overall, Lou made my first new car buying experience very easy and I would definitely go back to Rowe Ford again!

Mary Warren Libby

Happy to elaborate. I picked up my Ford Explorer after a month - (4,000 miles and needed a new transmission). The car was driving pretty roughly so when I dropped it off, I went straight from home to the service/dealership. I left it with just under 1/4 tank of gas. When I picked it up, I was told just before I got in my car that o should “head straight to the gas station”. The service mechanics had to drive the car multiple times to make sure it was repaired. I totally get that. I did not expect to pick up my vehicle, with my child in tow, and get in my car that said “zero miles to empty”. Given the fact that this dealership had my car for over a month, parts were delayed and showed up broken. I never complained once. One would think that someone could have thrown in a couple of dollars of gas so I didn’t have to worry about making it to a gas station. That is basic common sense and basic customer service gone wrong. Hey, even add the $2 to my bill but why leave a customer’s car literally on fumes when it was left there with gas in it??? That is not good service.

RICK GRASSI

My wife and I had gone to a few different dealerships before going to Rowe looking for a new vehicle. They set us up with a younger man who I was sure just started in the business so I figured he wasn't going to be much help but boy was I wrong. Matthew Trent is his name he knew his stuff he was great with numbers and most of all very honest we felt comfortable working with him. We were able to work out a good deal and my wife is very happy driving in her new Explorer. If you are looking to buy a new car and maybe a little nervous because you do not do it every day stop by Rowe and ask for Matt he made us happy and can do the same for you.

Keith Albert

In for service on my 2017 F250 and asked representative if my truck was covered by a TSB about fuel tank level and volume was wrong. They Checked on it and ordered parts and scheduled installation within a week. All was completed in a few hours. They do a great job and get you in and out efficiently. I would recommend having truck service done there.

Courtney Packard

Went and bought my very first car earlier today at rowe ford and had amazing customer service from our salesman Lou Couture, as well as the other employees that helped us out. Lou was amazing at dealing with me and helping me answer all the questions I had about all the vehicles I was curious about. He was upbeat, kind, and an overall easy to talk to guy that anyone would want to have help from when wanting to buy or even lease a new vehicle. I highly recommend that anyone who is looking to buy go here and ask for Lou!

Felicia Barbour

I was looking for a Subaru Crosstrek a bit ago and contacted salesman Matthew Trent (after hearing about him from a satisfied friend) Even though the only Crosstrek Rowe had in stock was a manual transmission which I can drive, but my partner cannot Matthew was still wonderful! He gave me lots of helpful information and specs on the Crosstrek which helped me to find exactly what I needed. Sad I couldn't do my business with Matthew, but his customer service was so wonderful I've actually recommended to all my friends and family they give him a call at Rowe Ford when they are ready for their next vehicle! Such a professional and helpful young man! Thank you Matthew and thank you Rowe Ford!

Mark Rockwood

Very good experience at Rowe. Sue Burek turned herself inside out to find a vehicle for me that met all my requirements. My third purchase from Rowe and I’d go back again! Love the service department too!

Scott Lyons

Great Experience again! This is our 2nd vehicle purchased from Rowe in Westbrook. Our salesman was very courteous, he listened to our needs and found us a new vehicle that fit our needs and budget! We love our new Ford Explorer Limited! Thank you Eric and Thank you Rowe Ford!

Kip S.

Great people and great service department! I’ve been in the body shop at Rowe 3 different times in the last year and each of those vehicles are back factory fresh condition. I used to be a “find the cheapest” kind of car owner when it came to repairs. Now that i’m a bit older I’m a find the best repair shop kind of car owner. Rowe Hyundai (bought one of those there too) and Ford both fit the bill.

James Sidelinger

Staff was courteous and professional. Service was completed promptly and as promised.

Gerri Prentice

As expected, service was friendly, prompt and completed within a reasonable time. Lobby is comfortable, clean and stocked with complimentary snacks and coffee.

Richard Blair

I started having my car serviced at Rowe several months ago based on a recommendation. Recently after having service done there I noticed a part missing from the outside of my vehicle. I contacted Rowe and they went out of their way to rectify the situation. In particular, one employee Rowley was courteous, professional and made sure everything was done to my satisfaction. I truly appreciate good service and highly recommend Rowe.

P Bass’n

Excellent sales and service! These guys gave me a good value for my trade in and great deal on a new truck! Love dealing with a family owned, local business like this. Highly recommended.

merrell reeves

Staff in the quick lane department are amazing even though they are short staff! I can see they are all doing their best. They got me right in on short notice to do an inspection and and they also found a fantastic price on truck tires. I was impressed and very happy.

Maddie Eisenhart

I've taken my van to Rowe Ford twice now, and both times I received exemplary service (like, way beyond what I'd ever expect at an autobody shop). The customer service reps are always friendly, and they never ever talk down to you (which as a woman who knowns nothing about cars, I really appreciate). I needed some repairs done during COVID, and the safety measures taken went above and beyond (including pick up and drop off, and the guy even made sure to put my hand sanitizer in the rental vehicle when he dropped it off). Both times I've gone into the shop itself, I've been greeted by Matt (I think) in the commercial service area and both times I walked away feeling confident in the level of service I would receive. Everything ran super smoothly with my recent repair; prompt communication, clear explanation of the problem, and quick turnaround time. Highly recommend.

DP Kirstein

Annual tire changeover Factory recall All service excellent Customer service excellent

Brian Bernatche

I have not had a better experience looking for a car than I did with Lou Couture at Rowe Ford in Westbrook. He was extremely knowledgeable and I felt like I could trust him fully. He brought joy to a normally stressful experience I would strongly recommend him and Rowe Ford in Westbrook to anyone and everyone!

Jesse St Croix

We had an appointment for RV work today but asked to reschedule to yesterday. Not only did they get us in but on arrival we got straight to the service bay and sexy tech got started immediately! One hour and 45 mins later we were diagnosed, repaired and on our way for less $$ than I had feared ! Thanks to Matt B for his help making this a seamless repair experience ! Finding a place to get an RV repaired is not easy. Wish I lived here cause I would 100% bring ours back to ROWE Ford for future repairs . Limited to five stars but would have gone higher. Here we are two years later and wound up in need of a Ford dealer again...as luck would have it we were in southeastern maine again! We went back to Westbrook Rowe Ford. Once again we had an excellent experience! We arrived 15 mins before our appointment and were taken right in. They had our RV for 20 mins and informed us that we needed an alignment and some other things but that the alignment needed to be done first. Because of the size of the RV they could not do the alignment .They even suggested where we take it which turned out to be a great suggestion. They gave us a detailed list of what the RV needs , but no bill. 50 stars are in order here! Thanks again!!

Megan Lyman

This was my first time at a Rowe dealership! I was very impressed. I usually dread car shopping but Ed Giroux made it super easy and quick! Very friendly and attentive even when it was slammed with customers! He listened to our wants and needs and we left that day in a new truck!

Sue Blais

This dealership has made my day so positive. Lou Couture made me feel very welcome and extremely important from the moment we met. He took into consideration everything that was important to me in this next vehicle. Professional and friendly with a wonderful sense of humor. Buying a vehicle shouldn't be stressful and honestly I was made to feel like Lou and I were out for coffee. He said he could get me in a car I'd love and....he was spot on. It wasn't just a sale to him, he cared about my families difficulties and looked passed them. For as long as Lou is in the business I will be working with him directly. What a blessing...a true blessing. Give Lou a try and watch him get it done.

Ryan Cieslak

Walked in without an appointment for an oil change and nail in tire. Took my vehicle right in and was out in under an hour. Thank you so much.

Sarah Champoli

I have been in the Rowe Ford showroom recently. Mr. George Cowley was very helpful and accommodating showing myself and my son several vehicles. He remained available to us until we finally found a vehicle we are very happy with. Thank you

Alex Walker

Matthew Trent was very attentive and professional. He seemed like he really knew a lot about cars, and helped me pick the perfect car for my circumstances. I will definitely be back to Rowe Ford for my next car!

Donald Isaacs

I recently purchased a certified truck from Rowe Ford in Westbrook and was very surprised and pleasantly pleased with the sales experience. It was just the opposite of the stereotype picture many of us have. My sales person, Liz Atwater, was outstanding and very professional. Liz knew her products extremely well, listened carefully to my needs and concerns, and did an excellent job matching the two. The few times she did not know the answer, she did not try to BS it; she went to the source and got the right info. She was very well organized; her follow through on commitments was very good and I never had to remind her. Rowe had a nice selection of trucks, and, unlike some of their competitors, easily and willingly brought a truck for me from their other facility. The truck was all ready for my test drive and was well prepared.. There was no standing around, no waiting, no excuses. Importantly, Liz was very patient and low key and not at all high pressure, never pushing something that was not a good fit and never seeming to push a sale. The sales manager and business manager were also very courteous, professional, and helpful. Their followup has also been good. All in all, I highly recommend Rowe Ford in Westbrook, and Liz Atwood for a very satisfying sales experience. Obviously, the final verdict will be when I pick up the truck and drive it for a while, but I have a lot of confidence that aspect will also go well.

Robin McHugh

The staff was professional , communicated appropriately and timely! My vehicle needed more work than expected and will in the shop for 6 business days and a loaner was available when I needed it! A shout out to all staff but my vehicle was handled by Matt! A big shout out to Matt, th and for all you do a big 5 stars!

Maryjane Morris

My 2018 Fird Transit Connect was towed to Rowe at noon on Wednesday September 1st. It would not start, a problem that I already had an appointment for Wednesday September 8th. Normally when it didn't want to start it would finally catch and I could continue on. When this happened the A/C would blow hot air, the temperature gage would drop to C and the outside temperature would read 20 °. After driving for 15 minutes A/C and readings would go back to normal. All that being said, I received a call from service at 9:30 on Thursday September 2nd. asking what the problem was. I explained the whole thing. My issue with all of this and Rowe Service in general is communication. I had to call Kyle Smith (the only person that know the word communication) to ask him to get someone from the service department where my van was to please call me and let me know what is going on. I still have heard nothing. I could not get a loaner car, so I'm here with no means of transportation and I take care if my 93 year old father. To say the least, I'm not pleased.

Barbara Davis

My trip to Rowe was fantastic! The service writer was very knowledgeable and helpful with the issues with my vehicle. Great job!

Michael Vangelist

After two days of getting no where with another dealer, I came in at the end of the day to Rowe Ford and left that night in my new Bronco! Lou and George provided a comfortable atmosphere and were both very knowledgeable and helpful. I will definitely do business with them again!

Rhonda Lichtenstein

The entire staff at Rowe Ford made the impossible happen!! From the salesmen, Ryan and Matthew and the finance department, they put their all into making sure that I got the EcoSport I wanted. I was treated like a Queen. They went over every detail assuring that I would know how to personalize all the apps and knew the car inside out. Before I left with my new car they did a final wash, filled the tank and even had a red carpet down for me. I’ve had many other experiences with buying a car but Rowe Ford put the rest to shame. I would recommend to anyone to purchase an auto there!! I can’t thank them enough for everything they did and the way I was treated. They are number one hands down!!!!!!!

Greg Stuart

Great service department, fast & efficient. They said what they'll do and did what they said!

Michelle Leclerc

I am thankful to the owner and the managers (Mark, Mike and Ryan) for all of their amazing help! I purchased a 2018 Ford Edge (which I loved) from their dealership. After owning it a week, there were major issues that the previous owner obviously hid. I called the dealership and long story very short...they jumped through hoops to make sure I was taken care of. Mike and Mark both said, they wanted me to be a Rowe client for life and they treated me as such! This is what matters to me...when there is a problem are they willing to do what is right? These guys did! So even though there was an initial issue (which is normal and part of life) they more than made it right! True customer service! They made me a Rowe customer for life! I love my Ford Edge!

Barry Kinner

Liked that the service technician talked to me directly to confirm reason for bringing vehicle in. Instead of spending a great deal of time - and cost to me - he found the issue to be infrequent use led to strange sound and nothing other than using the vehicle more was needed. I like honesty. That’s what I expected and experienced.

Mark Huskins

This is the 3rd truck I’ve bought from Rowe. As always the service was exceptional! I’ve always had a pleasant experience and already intend to purchase my next vehicle from them.

Amanda Gravel

I had purchased my Subaru two months ago, love my car the sales man was amazing, my only issue is that I’ve been calling for my other key and roof rack key that the previous owner still has it, they said they where going to contact her and she still has yet to get back to them…. I’ve CALLED my friend that works on Subaru at an acutely Subaru dealership and he told me it’s not a cheap key, I currently called today 6/9 and I got someone and got disconnected tried calling back and I got this number can’t take your call, so with all said… I’d love to get this resolved Because it shouldn’t be up to me to have to buy a key……

Lauren Kaiser

I inquired about a vehicle at Rowe Ford Westbrook online and within 10 minutes salesman, Lou Couture, called me, set up a time to show me the vehicle, and I drove it home that night. This was the first, new vehicle I bought and Lou made my experience a great one! He was extremely knowledgeable and personable. I highly recommend Lou at Rowe Ford Westbrook!

Matthew Hall

Easy in and out, Anthony was helpful and took care of what I needed. No hassle.

Brett Buntjer

From start to finish the complete process was the best I have ever had at any car dealership. Kyle and Dan in sales at Rowe Westbrook were very courteous, professional and great to deal with. They even moved the truck price down to the number I was comfortable paying. After the sale Kyle showed me the facility, introduced me to serviced and explained process of how service works if I were to need assistance. The finance manager was very good and did not try to over sale any maintenance packages when I said I was not interested he moved on to the next document and he got me a very low interest rate. Overall the entire team at Rowe was professional, friendly and courteous to me and my family and I would not hesitate purchasing another vehicle from them.

Norman Lowell

Staff was friendly and courteous. Given options, but not pushed into buying.

Cherie Black

Anthony in Service was very nice. My car had several issues that needing fixing and Rowe Ford addressed them to my satisfaction.

Bob Arnall

Had the tires I needed cheaper than any place I checked by 52 dollars at their regular price, the sale price was 80 dollars cheaper. That is hard to beat. The alignment was cheaper than many of the tire shops as well.

s e

How to put this, they tried not to sell me stuff ie a tire, because mine was fine, and recommended a balance. Other places would of tried to make me get 4 new tires. I am happy i went here. Great work was done to my vehicle. It is hard to find an honest place to take your vehicle to get work done. But I am happy i went here.

John Watson

Absolutely love Rowe!! The best dealership in Maine!! Been a customer for over 20 yrs. My parents have been for over 40 yrs. Super friendly and knowledgeable. You tell them what you're looking for and they have it. Also there service is top notch!!

Barbara Lewis

Their quick service lane is prompt and efficient. Had a slight discrepancy with pricing but they fixed it right away. I'm pleased with the work they do to help maintain my Ford Escape.

Plympy The plumber

Matthew Trent was our salesman, he was excellent to deal with, the entire experience was smooth and top notch! I highly recommend Rowe Westbrook and if you need a new car go talk to Matthew.

Joe O

Zach sold me a truck. Easy and fast service. I will be back for another truck.

Carol Picard

We have be dealing with the Rowe commercial center night shift and have been very pleased with the service. Communication has been top notch and our vehicles have been fixed according to the schedule we were given. I only wish it was closer to Rochester.

Betsy Pope

Matt Moody was a huge help in buying my 2021 Prius Prime. Trade in process was smooth and efficient. Plus he explained every step clearly. Very pleasant doing business with him.

Allison Lewis

The entire buying experience was so easy from my first communication to day of delivery. Lou Couture was our salesman - and the furthest thing from a regular pushy salesman that you would normally encounter at a dealership. Not only did he go above and beyond, he even took a video of the truck I was interested in that was made just for me and before it hit the lot with the normal photos and videos. Lou answered every question I asked in a super timely manner and best of all, was personable...even through these crazy covid times!!! Will absolutely be purchasing my next truck from Lou at Westbrook!

Christian Silverthorne

The sales and service department of Rowe Westbrook Ford are a perfect model of how each and every car dealership and service program should be run. This includes phone communication, face-to-face customer service, exacting detail during actual vehicle maintenance, and finally...thoroughness of back brief regarding all procedures conducted -and what is recommended for additional maintenance. You cannot go wrong here.... Regardless of whether you purchased your vehicle at this location or not. All-around professionalism in every way.

Adam Speigner

Dan the man! Great experience working with Daniel. He met my budget and answered all my concerns. Couldn't be happier with a car buying experience.

Tony Cataldi

30,000 mile service on my truck as well as dio some issues I am having. Unfortunately, they can't figure out why my truck is acting like it is. Almost a misfire or slip on acceleration. All testing says truck is running right but driving it says differently. Not for any lack of trying as they did put the effort in. Next step is to call Ford but nothing on Rowe. Their service was great.

Jessica Coffin

Brought my car to the service center for a recall on the doors, they didn’t answer their phone after 15+ calls so I just went there physically (they were all next to their phones) When I got my car back my door handle fell off and my horn didn’t work. I tried to call again several times over the course of 3 days and they never answered the phone. Finally I tried a different line (scheduling center instead of main operator) and they were super nice and scheduled service right away. Inspections with Rowe have always been fine, but the service center on its own definitely has to work on answering the phones.

Lilly Noyes

I wanted to personally take time to thank Josh Blanchard in the service department for going out of his way/ above and beyond to help me out with my car. Josh is very friendly, attentive, professional, knowledgeable and quick to give a helping hand. That man deserves a raise!!

James Coyne

Purchased Lincoln aviator. I am very pleased with service provided by Daniel Otieno

Ashley Thomas

5 stars! Matt Moody at Rowe Ford was so patient with me in my decision making. He went above and beyond at helping me get into the vehicle I wanted. He stayed in touch with me, basically working with me from the comfort of my own phone, by text and email. When I went back to pick up my new suv it was fast and painless. This was my second vehicle I bought with Rowe and I absolutely recommend not only Rowe, but Matt!

Lael

thank you for your service... your know-how... your speed and above all you took my concern to the heart

Cc D

Stopped into Rowe Ford to look at a used SUV. I was greeted as I entered the showroom, and was immediately introduced to Matthew Hillyard. Matt was super helpful and friendly. He brought the vehicle I was interested in over and I took it for a test drive. Decided to purchase the vehicle. From then on my entire experience with the purchase process went smoothly. Matt went over the vehicle and helped me program the Bluetooth etc. I would definitely recommend purchasing a vehicle from this dealership. The staff was professional and the salesman Matt Hillyard was great to deal with.

Cheryl Haggerty

These guys always do me right when it comes to the maintenance of 2 of our vehicles.

Eric Corrow

Salesman said the 3 yr old truck with 29k miles was a "certified used Ford" with a warrenty...it was NOT. He said it would be cleaned & detailed when I went to pick it up...it was NOT. Salesman was out the day I went to pick it up, NOBODY knew I was coming to pick it up & no paperwork was ready when I got there. They DID include a Ford warranty at no cost to me, BUT the paperwork was incorrect, shortchanging me 25k miles of a 75k mile warranty. Rowe argued that the paperwork was correct, I contacted FORD myself & confirmed that I was right. I corrected the warranty paperwork per FORD and sent it back to Rowe. I have since cleaned the stained interior & returned the previous owner's personal paperwork to Rowe. I have NOT heard back from Rowe since.

John Choudhari

Bought a 2016 Ford Fusion Hybrid at Rowe Ford this past weekend. The entire staff were extremely helpful in making sure I had any questions answered. Sales Consultant Josh Hatch was a huge help in every step of the car-buying process, and made sure to follow up multiple times after the purchase was complete to make sure everything was going smoothly. Finance Manager Will Valle was great in helping going over all the financing options available for the car, and helped lay out different coverage options based on my expected mileage. Great experience overall.

Kirk Ditzler

Very Professional group to work with. I just purchased a new transit and i am extremely satisfied with my purchase and the sales team. Thank you Tim (commercial truck sales).

Jeff Selser

Lou Couture was excellent! Made the process easy, and enjoyable, and I highly recommend Lou at Rowe Ford. He knows the vehicles well - in particular the safety features - and was able to answer all of our questions. Very happy with the service we got from Lou, and love the truck we bought

Daniel Bonneau

These folks were so accommodating! Had a flat tire while on a visit from MA to Portland. Apparently the tools to get my tire down were missing, so they hunted around in their own personal vehicles to find a match to get the tire down, changed it out, and got me on the road for next to nothing out of pocket. Professional, kind, and I wish I lived closer so I could get my services done with them.

Cherie

We recently bought 2 cars from Rowe. We used the same sales associate both times because he was very knowledgeable and friendly. Matt Hillyard has gone above and beyond to make sure we had the best buying experience. He is a definite asset to Rowe. We will definitely be back to Rowe, to Matt, when it is time to purchase new cars again.

Charles Carpenter

Very helpful handling a difficult registration issue. Went above and beyond to help me out.

Tiffany G

My little sister just bought her first car from Rowe! We had a little trouble with getting financing due to her lack of credit. The manager was fantastic and made things happen for her. The entire staff that helped us were phenomenal. They all went above and beyond to make sure she walked out of there with a car. Thank you Rowe!

Cynthia Rumery-Taylor

Went in for basic service, got the time wrong and they were still extremely gracious and accommodating. Cozy waiting area with coffee and snacks. They explained the deals that were happening when I inquired about tires AND helped me save almost $200 along with entering me into a drawing for free tires!! Pair this with the support that Rowe provides for Honor Flight Maine and I'm a customer for life!!

Linda Vincent

I recently purchased a 2015 Altima S with the help of Lou Couture. I had no intention of buying this vehicle or even thought I would have any luck being able to leave the lot with one. Lou is a very courteous and helpful salesman. He did not push my husband and myself to purchase anything we were not happy with but went through their inventory to show us other options till we found something we could afford and liked. The whole process was not stressful and surprisingly easy. We had a vehicle within a couple of hours, all cleaned and full of gas. Thank you so much Lou. You are A1!!

Shannon Collins

I appreciated being able to do a lot of the leg work on my trade ahead of time via email. They also worked hard to get me a price point that worked for me in terms of a new lease! Happy to be back in an Explorer!

Lauren Huettner

Initially I was worried to go to this location because of the Google reviews, but I’m here to tell you to trust the higher reviews. Everyone here was so kind, professional and friendly. I purchased a new SUV and I was in and out in around 3 hours, including test drive and appraisal of my old vehicle. That is unheard of in my experience. Also, their Covid precautions made me feel cared for and safe. You can trust these folks to support you in finding the right car for you!

Susan Burek

My new to me Certified Pre-Owned Ford Explorer was exactly what I was looking for! Everyone involved in the purchasing process was amazing. Finance Manager Danielle Devine made everything go smoothly. Thank you Danielle, I am enjoying my Explore!

Karen Martel

Inspection sticker and oil change. Staff was helpful and friendly.

Justin Macaluso

Had no issues making an appointment and everything went on time and as expected

Nikhil Shah

One word, Amazing! 🤩, Special thanks to Spencer Grinnell Jr. for the help to my new car and providing me with an excellent customer service. I highly recommend for anyone who is in Maine and wants a new or a used car go to Rowe and see Spencer Grinnell Jr.! They have tons of options and would assist you until you find the right car!

David Rogers

Have purchased 2 vehicles in the past 2 years from Rowe and both have been very positive experiences. Lake and Jacob we’re both excellent with sales as well as Ryan the manager. Chris in finance is excellent. Buying a car can be stressful, but they do a great job of eliminating the stress.

Mark Johnson

AMAZING service! I was traveling to Acadia with a camper when my brake controller died. Rowe Ford had the part. I installed it in the parking lot with tools lent to me by Richard (I hope that's his name). Once installed, the new controller wasn't working. Another tech jumped in and reenabled the controller and it worked! The old one had locked out the gain function when it failed amd had to be reprogramed. Anyway, Rowe Ford saved my families vacation! Thank you!

Chris Dufresne

They were honest, courteous, and fast. Didn’t try to upsell me on things I didn’t need. In fact, I went in for an oil change and it ended up being free because of a TSB they found on my vehicle. I’ll definitely be a returning customer.

Kimberlyn Beaudoin

Matt Moody at Rowe Ford was a wonderful salesman, explaining everything to me in a clear and effective way, and helping me find the best possible ride for my budget. 10/10 will be back when it’s time for an upgrade!

Gary Wenzel

This dealership got my truck right in to change a flat tire. They also changed my trailer tire in the commercial division. I specifically want to thank Matt Berube and Jerel Behrens. I highly recommend this dealership and its employees. They did an excellent job.

Stephen McCracken

Rowe Ford have me a good deal on an oil change and tire rotation. They even washed the car afterwards. They advised me that I needed new lug nuts and I felt the service advisor was honest in recommending them.

Ally Kimm

Came in for 45k service Anthony as always kind and helpful .

Brittany Russo

Neshti was absolutely amazing! The whole team worked so hard to get me what I wanted and I couldn't be happier.

Karen Souliere

I was scheduled for the airbag recall, so I also decided to have my oil changed and tires rotated. After the service I was told that the part for the recall was not in. Not sure why they would schedule a service when the parts are not in. Matt in service, was amazing and apologized. Communication between who makes the appointment and who does the servicing should be done better.

Tyler Campbell

First time getting a loan for a car, David was awesome. Fast and efficient at his job, everybody here was helpful. Helped me get a car within just a couple of hours, I’m glad I decided to come here rather than somewhere else.

Charles Haws

Incredible service. Although I came in on a Saturday, one of the service managers (?) Jarrell (?) took pictures and got to he process started for me. Raleigh picked it up from there. Although I was out of town when he contacted me, he WENT TO MY HOME to take extra pictures. When the part arrived, Tracy had a loaner car ready for a 7:30 am pickup and the work was done be early afternoon. As usual with Rowe Ford - excellent experience.

Mathew Berry

Absolute wonderful experience from start to finish. Personable team, professional and there to answer all my questions. I will definitely purchase more vehicles from there in the future.

David A. Leonard

Very great operation, good service writers, good techs

Liam Hand

Kyle Collins was my salesman at Rowe Ford and he did an amazing job. Not only was he incredibly well versed and knowledgeable about the trucks we were looking at, but he never seemed to be rushed or bothered by the time spent. He showed remarkable customer service to all of his customers even when he was multitasking between myself and several others. He got me an amazing deal and I could not have asked for a better experience with buying my first truck. If you happen to go see Kyle at Rowe, tell him I sent you.

Drew H

We worked with Jason to find a car for my wife and for myself. Great service because he didn't try to force us into anything and gave us a lot of info for each vehicle. He is my go to guy for vehicles. If you shop here, ask for Jason and if he isn't there come back when he is. We also had excellent service from the team working for our financial piece and getting a loan. Just wish there had been a slightly larger inventory of used vehicles, otherwise, no complaints.

Diane Sylva

Just drove home in a preowned truck from Rowe Ford. Our salesman Ed Giroux was pleasant, helpful and knowledgeable. He made the process easy with the help of Liz from the finance department. We were very impressed with the dealership and the work they put into this truck before selling it. A very positive experience from beginning to end. Thank You Rowe and especially thanks Ed. Go Bruins!!!

barbara carmone

Anthony, who is the manager at Quick Lane is totally amazing. I wouldn't go anywhere else, ever. He is so kind and personable to everyone, which of course is a wonderful exta benefit to his professional knowledge. He gets everone in and out so fast, and I could see from when. I was there two days ago how grateful all the customeres are.

jane norkus

We had a wonderful time at your dealership along with the purchase of the 2017( F150). We had an amazing salesman Lou Couture. His professional and excellent sales service was above and beyond . Wouldn't have anyone else but Lou. You "ROCK !"

Erik Halber

While in the end I went with a different product from a different manufacturer, I would say unequivocally the best customer service I ever received while shopping for a truck was from Alan at Rowe Ford. Knowledgeable, friendly, courteous and always willing to go the extra mile. If you're in the market for a truck and want a dealership and a person with a customer first attitude, give Rowe Ford an opportunity to earn your business. I was thoroughly impressed with the service I received.

Vanessa Munson

My husband and I recently purchased an Explorer with the help of Leif O'Connell. He was incredible to work with, explained everything in terms that were easily understandable, and worked so very hard to ensure a deal could be made. He even got my glasses and E-ZPass out from my trade in that I accidentally left behind. This is the second vehicle I have purchased from Rowe and I have no doubt we will be back (especially if we can work with Leif, again).

Steven Weeks

Lou was great to work with! The team at Rowe Ford helped with my purchase of a Transit van for my new business! It was a comfortable, smooth purchase. Will be back for the next van!

Kenzie Townsend

Anthony was really great and efficient. My visit was really quick for the amount of work that needed to be done, and he even got my phone out of my car for me when I mentioned I forgot it in there (I had to transfer money out). He was chatty too which helped make me feel comfortable and he explained everything so I could understand what exactly was being done. I highly recommend him for any services and I will definitely be returning for future services! Thank you!

Mike Brandon

My Ford Edge ST is the second vehicle I've bought from Rowe Ford in the past year. As always, the staff is always friendly and courteous. I've worked with both Matthew Moody and Leif O'Connell and they make the purchase relaxed and fun, with no pressure. In 3 years I'll be back and hope neither one of them has left!!

Pat Magno

We decided to go to Rowe after calling several dealerships and our salesperson, Jason, seemed to be the most honest. When we went to meet Jason, he was very personable and willing to discuss our car lease wants and needs. Jason worked with us to get a deal we were both happy with. After the sale, Jason called to make sure we were completely satisfied and to ask if we had any questions. I recommend Rowe, and especially Jason, for a great car buying experience.

Taylor Stephen Peck-Moad

Just bought a 2019 Ford Escape from salesman Lake Bellavance and couldn’t be happier about my experience. And my new car! Lake was very knowledgeable and honest about the process. It’s easy to have unrealistic expectations about what you’re going to leave with when buying a new car, and Lake was very professional in helping me find something that met the needs of my family, but also that was realistic for my budget. I owe him a huge thanks for all the help, as well as the rest of the friendly staff at Rowe. Thanks everyone!

richard “Rich” collette

We have been dealing with Rowe Ford Westbrook now for over 30 years. Talk about a no hassle buy or lease, this is the place to go. You went out of your way to make us happy again this week. We think all dealers should learn from you how to deal with people hassle free. Always a pleasure dealing with you. We Thank you Rich n Jeanne

James Collins

Repair was through the roof on price. They were open and honest about how to move forward with it which included options they would not be able to provide at a competitive price, which is obvious on an older out of warrentee vehicle. Went above and beyond to help on the diagnostic cost and help preparing the truck for moving to another place. As always they have my business moving forward.

Marc Richard

This is my second time working with Rowe Hyundai and Jason Burns. When I made an appointment to get a new car, I didn’t know he'd be assigned to me again. But I am SO GLAD I had him as my salesman. I have owned a lot of cars in my day, and have met a ton of salesmen. I have never had someone make it a totally pain-free experience, till I leased my last Elantra from Jason. The care and attention he gave to me was top-notch. As I was waiting for the financial things to finalize, he had to take care of other customers. But he took care of all of us, without making any of us feel like we were forgotten. Unless I move to another planet, I will make sure to come back next time. Love my car. Love Rowe Hyundai. And Jason Burns is awesome.

Jacobb Charette

It took 4 hours to do a brake job start to finish.

Mikayla Moran

Our service Rep, Matt Berube, has been outstanding anytime we have had an issue with one of our cars. Appointments are quick to be had, projected time frames for repair/diagnosis are spot on. Matt always brings concerns to our attention that may be problematic down the road and allows us to make decisions on whether to repair or not, he is not pushy. Matt follows up on all service visits to insure things are still in good working order. i would highly recommend Matt and the techs at Rowe Ford for your repair needs>

Jamie Tracy

I had the pleasure of working with Matthew Inglis, who spent the good part of an entire day letting me test drive many vehicles until I found the perfect one! They were extremely professional and made the process actually pleasurable! I would definitely recommend this to anyone who's not enjoying the process.

Arthur Aird

Working with Tim C in commercial sales was a great experience. We got exactly what we wanted. Would highly recommend Rowe for a new vehicle and service

meshan ali

I like the service and the guy was very helpful and friendly.

Emily Johansen

Our salesperson, Leif O'Connell, was truly outstanding. We had millions of questions and he was so very patient. We never felt pressured or hurried. As fairly "low-tech" people we needed lots of tutoring about our cars features. Leif was never condescending and was always respectful. Buying a car is a complicated transaction and we got all the help we needed, delivered with honesty, charm and professionalism. When we have been back for service, Leif is always there to assist us. We would highly recommend Leif O'Connell and this facility.

Brenda Scally

We used to go to a local dealer for service and had become accustomed to being treated badly. After a year of complaints, we found ourselves avoiding service, like one avoids the dentist. So, we tried Rowe Ford. To our surprise, our first Rowe Ford experience was so different, my husband handed them the credit card with a smile on his face. To say it was a night and day experience would be an understatement. We have been going there for a couple years now and Matt Berube really makes the difference. We enjoy bringing our cars and truck in for service. Matt makes sure we are taken care of and seems to enjoy doing it. Isn't that what customer service is all about?

Melissa Murphy

The beginning of December I came into Rowe Ford looking for an SUV before the weather got bad. Matt Anderson was our salesmen and I can’t say enough good stuff! He understood exactly what I was looking for and was able to match me up with an SUV that matched my families needs. He was prompt and professional through the experience. Thank you, Matt for making our car buying experience exciting and stress free! Highly recommend Rowe Ford!

GRETCHEN Ossenfort

Excellent customer service from Matthew Trent. He searched and found the vehicle I wanted in the color I requested. During the process, he was responsive to my questions and contacted me in the manner that best met my needs at the time, whether that was text, email, or telephone. Matthew Trent made the experience of purchasing a new car enjoyable.

Darrell Marley

Lou Couture found just the right car me, and at a very fair price. I enjoyed working with Lou; he’s pleasant, knowledgeable, and clearly respected my auto needs and priorities. On a busy day he made the whole process easy.

William Gove

I talked with Matt Moody off handedly one day about trucks. Within about a week, I had a brand new truck and the financials worked out to basically what I was already paying. But that’s not what is important: I was treated like family. No BS, no dickering, just straight forward professionalism and an amazing experience. One of my least favorite aspects of adulthood (car purchasing) was turned into an easy and straightforward process. Couldn’t have asked for a more pleasant encounter. Thanks Matt!

paul cote

This dealership went above and beyond.. No other service department can come close to their exceptional work. I would like to give special thanks to Matt Berube-outstanding service rep, Dave Worcester and Jim McCoy great work from all of you! We will not hesitate to purchase a new vehicle when in need for one. Thank you again for the outstanding and professional work. Also many thanks to Wally for honoring the warranty, that was a plus!!

Sarah

We bought a new vehicle from Rowe Ford a couple of months ago and could not be happier with the service we received. Our salesman, Nate, was wonderful! He was kind, patient, and not pushy at all. If you are in the market for a new vehicle, I would highly recommend Nate at Rowe Ford in Westbrook!

Susan Michaud

My experience was excellent! Fast good service. Nice people

Christine Macisso

I had a great experience today at Rowe Ford. Lou Couture was very kind and patient. I bought a nice car and was very happy with the whole expierence. Thanks again Lou. Your new friend Paula Linneken

EPiK207

I’ve had the pleasure of doing business with Mike Meyer’s over the years, and I am always impressed with his knowledge. The guy loves cars and loves putting people into the right one. He’s not your typical salesman, not overly pushy and a breath of fresh air compared to a majority of pushy salesman I have dealt with before. If you want an easy going experience and also want to be placed in the right car fit for your needs, just go see Mike at Rowe Ford!

jessica malone

I just bought my first Ford from Steve Saucier. He made the buying experience so easy it was almost like he did it for me. Mike Jeffers, the sales manager made it a very "no pressure" situation. Lastly, thanks to Dan Caron in finance for going the extra mile to shop for a better rate and treating me like one of the family. If you're looking for a friendly environment full of people who really care Rowe Ford is the place for you!

Steve Brackett

Most appreciative for Lou Couture’s attention to our search requirements. Never any pressure yet quick to get any info we asked for. In the end, Lou found and helped seal the deal on a great used F-150 Lariat. We couldn’t be happier with our purchase, Rowe Ford’s sales team and especially for Lou Couture‘s assistance through the whole process! This has been the 2nd vehicle we’ve purchased at Rowe Westbrook.

Chunk TV!

Great car buying experience! Lou Couture is the man to see. My wife and I have very thin files as far as credit. Lou was able to get us into a beautiful 2019 Kia Soul. I'll be honest the process was stressful, but not on their account. There were a lot of issues trying to get our financing because of our credit and also problems with our insurance company on a weekend, all during the Covid-19 pandemic. Lou was there for us every step of the way. He made every effort possible to make sure everything went smoothly, and I'm sure that was no easy task. I'd like to re-iterate that any stress was due to our personal circumstances. I'm absolutely astounded by the paitience and accommodation of everyone on the Rowe Sales team. I place my full trust in them. They secured a very resonable financing plan for us and my wife and I are really happy with it. There were a lot of outside circumstances that affected this deal but Lou Couture and all the great people at Rowe Sales pulled through for us. Big thanks to all of them! PS: My dad kept calling him Leo on accident. So if you accidentally call him Leo, I'm sure he'll understand.

Christina Robinson

Very friendly. Great service. 2nd vehicle I have bought from Rowe

Patrick Flander

Lou Couture... I could no be more happy with my experience dealing with Rowe Ford in Westbrook Maine, Lou Couture, is Top Notch! What a God send he was for me to have to work with. Unexpectedly I need a vehicle, and I was stressed. He when out of his way to work with my schedule and he found my new 2020 F-150. In these crazy times and the stress of the process alone, I was very comfortable and thankfully for Lou's approach & integrity.

Shawn Tardif

Great place to buy a vehicle. Impressed with sales team and the way they treated me. I worked with Ryan Caiazzo and he gave me first class service. I would recommend working with him if possible as he will make you comfortable and he is knowledgeable. Full tank of gas as well as a test drive. No nonsense or judgement, just a simple transaction. Definitely worth your time. Thank you Rowe Ford and Ryan of course.

Megan McNelly

I went to Rowe a few weeks ago to get some new windshield wipers for my Focus. I had a fantastic experience getting them. Evan Richards in parts attended to me and was extremely friendly. He looked up my windshield wipers and had them for me in no time. After I paid he then offered to install them for me. Excellent customer service has not been lost, Thank you Evan and Rowe Westbrook!

andrea tupper

During the past few years we have leased two vehicles and purchased one vehicle at Rowe. I have found that one of Rowe Ford's biggest assets is Leif O'Connell. I found him to be extremely knowledgeable of Rowe's product line and he has great people skills. I have never been pressured to purchase or lease any particular vehicle. Leif's concern has always been in matching my wants and needs with the most suitable vehicle.

Rachelle Mumau

I brought my vehicle in because of a recall on my Ford. They were able to order the part and get me in right away. The service was excellent and the work was done in no time!

Susan Malcolm

A big thanks to Leif O’Connell for help in locating our 2020 Ranger. After a disappointing experience at another Ford dealership, we were losing some hope of finding a truck to lease within our budget. At Rowe we got a fair offer for our trade in and the payment we were looking for, without trying to upsell us into something we didn’t want. Thanks Leif for your patience as we looked at all our options over several days.

Paige Cavanaugh

Today I went in to Rowe Ford Westbrook. I worked with Will Valle, and let me tell you he is great. I was looking to trade in my vehicle and get a new one and he made that process nice and easy. He worked with me all morning to mid afternoon answering my questions and making sure I understood everything. He wasn't pushy at all and thats what I loved about working with Will. As well as his attitude was fantastic through the entire day. I highly recommend anyone who is looking for a new vehicle to go down to Rowe Ford Westbrook and see my pal Will Valle. I promise you that you will leave with a gigantic smile on your face and feeling fully satisfied with your purchase! So happy with my Ford Focus. Thank you Will Valle!

wendy Burnell

This was my first experience at Rowe in Westbrook. Christie Grant gave me many options over the phone and scheduled me right in for an appointment. Christie was very helpful and made my buying experience a great one!! I would recommend Rowe to anybody in the market for a vehicle!!

Amy Joslyn

Had the best experience at Rowe Ford in Westbrook. Leif O'Connell helped me get the vehicle I warned with all the bells & whistles and at the price that I could afford! No pushy sales pitches...truley listened to my needs and wants. Can't thank him and the rest of the Rowe crew! I will definitely be back😁 …

Nicole B.

Another 5-star experience at Rowe Hyundai in Westbrook. We've had a multitude of problems with another dealership for our other car, so the excellence at Rowe Hyundai stands out even more. I used the night-drop slot to drop off my car for a state inspection and oil change. At 8:15 a.m. the next morning, they called to tell me everything that needed to be done on the car to pass inspection. They also let me know that in a few months I would need to replace my front brakes, gave me an estimate of cost on some other repairs that I could wait a month or two to complete, and told me they'd call me back when they were finished with the oil change, small inspection repairs, and a safety recall. Not only did they call a few hours later to tell me it was ready, they were great about working with me to pick up the car. When I arrived to get her, she was freshly washed on the outside and the floor was even vacuumed. LOVE IT! The other awesome thing about Rowe is their Owner Advantage program which lets you earn cash rewards and free oil changes. They have finally completed most of their remodeling project, and Hyundai now has its own service center rather than using the Ford side of the dealership. Make sure you go to the right entrance!

Nichole Axelsen

I applaud this dealer for the professionalism and courteous behavior from all parties involved in the transaction. This was my first time servicing with Rowe Ford and they impressed me from the start! The team was super busy when I arrived and they never stopped smiling (even though I know they were stressed) they kept upbeat, they walked me through the process and told me what everything was going to cost, they even allowed me to call a couple local shops to check their prices (they were the lowest price of the 4 other Ford dealers I called). All in all it was a great experience and I want to say thank you! I plan to purchase my next vehicle there as well! I also thought it was pretty unique that the owner was walking around introducing himself to all the service and sales customers!! Shows you the culture of the store!!

jarrod maxfield

Just completed another successful vehicle transaction at Rowe Ford. These guys are great and I would recommend them to anyone. Rob Finley made this experience smooth, quick and without the normal sales pressure non sense you find at most places. Jerrel in service is top notch and a pleasure to deal with. And the new showroom looks great. Clean and modern, something you don't find at most dealerships in Maine. If you need a great deal, honesty and knowledgeable staff then go to Rowe.

Oddly Enough

Bought my first ever superduty from Rowe yesterday and had a great buying experience with bob, Tim, and Danielle. Very knowledgeable, straightforward, and patient. Highly recommended!

Dixie Knoll

What I thought was going to be a routine scheduled car repair ended up being a total brake failure and a car not worth keeping. The dealership as a whole were very caring and supportive. The salesman, Ed was personable, knowledgeable and never pushy. He made what is typically a long arduous process very easy. I ended up leading a Ford Ranger!

William Therriault

I have been buying cars at Rowe Westbrook for several years. It is always a pleasure having them serviced there. The staff in the service department is always pleasant and professional. They take the time to explain things clearly.

Erika roy

Always a good experience! Kind and professional. Answered all my questions

Joseph Croteau

Last week I was having issues with my truck and I brought it into Rowe. There was a young gentleman outside who asked if I needed help. I told him my issue and he told me the problem, and solved it. Max Storer was a very nice gentleman who took care of my needs in a quick time frame. I will be returning to see him.

Denise Richards

Dan O helped me with the process and everything went great.

Charlotte MacLean

Wish they noticed my sticker was about to expire. Now have another appointment for that

Dave Collins

Rowe stood out as the best of the best in my recent car-shopping experience. I cast a pretty wide net this time around, considering Toyota, Ram, Chevy and GMC trucks in addition to Fords. That meant I met with a lot of dealers, and Rowe Ford was consistently the easiest to work with. Special kudos to my salesman, Ryan Griffin who made every effort to find me the right vehicle, was very knowledgeable and found exactly the right balance of following up and being responsive without being pushy. They were also willing to work with me on price and I wound up feeling like a got exactly the truck I wanted, and a superb value. Bravo!

Jeremy Demolet

I brought in my Ford F-150 truck for service yesterday not realizing all the work it would need to pass inspection. I knew it was in rough shape, but not as bad as it truly was. I had a lot of questions and concerns because I am supposed to be closing on my first home tomorrow. Richard Haines in the Service Dept. helped me out tremendously with everything and eased my mind on the repairs we needed to have done. He was able to walk me through the process and answered all my questions. I may end up purchasing a new truck in the next month or so, but in the meantime, it was nice to feel like I had someone assisting me and talking over my options without just throwing numbers at me. Some dealerships and car repair shops give you the runaround, but I never feel that way at Rowe and I always look for Richard to help out when needing service. I highly recommend customers speak with him whenever they go in.

Mark Baker

I went to Rowe to buy a new F-150. I knew what I wanted, and what I didn’t and knew what I wanted to pay for it. I was educated and ready to make it happen. Having purchased a few cars in the past, I was expecting this process to take considerable time to complete. To my surprise, Matt Anderson greeted me at the door and we found the truck I wanted for a price that was less than I was hoping. Matt was equally as ready to get the deal done as I was and it was a refreshingly easy transaction. Matt, you’re the man. Keep up the good work!

Craig

Had a great experience at Rowe Ford Westbrook. Leased a F150. They had what I was looking for at a great price. Really willing to work to make sure I was happy. Highly motivated staff. Look for Leif O'Connell really nice guy and wants to make sure your happy with your purchase. I will be back. THANKS!

Becky Lynn

Recently I needed to stop by the sales area for a question on procedures with new vehicles and undercoating. Danielle (who sits at the front desk) was able to assist me with getting to the right department, and she was so nice to talk to!! Glad Rowe has such friendly, helpful people to take care of their customers.

Vertafore ImageRight

The crew was great. I waited for my vehicle

Scott Alley

Great experience buying at Rowe Westbrook. Nate Cloutier was our salesman, and I would highly recommend asking for him. I also dealt with Kevin Callnan, as my first contact through Internet sales - Kevin's good communication got us through the door. I would also say all of the other folks at Rowe that we dealt with were friendly and courteous. I would recommend researching the vehicle you are considering prior to going in (that would be any dealership, not just Rowe). I'm not sure that car buying is ever a pleasant experience, but the folks at Rowe made it as pleasant as possible. I would definitely consider returning there for future business.

Deborah Barlow

I have overall had a good experience at Rowe Westbrook; however, when my lease was up in 2018 and I expressed a desire to have a lower car payment, I felt I wasn’t presented with many options. I ended up in another lease, and although I did like the car I leased, I felt that the whole transaction was a bit rushed and I wasn’t given the best deal for my budget.

Victor Sulkowski

We had an excellent experience trading in our old car for a certified pre-owned sedan. Kevin Callnan, in particular, made the whole process go smoothly and pain-free. I would highly recommend this dealership for anyone looking for a good deal and great customer service.

james barnes

Bought a new truck from Rowe Ford Westbrook . Spencer grinnel was my sales and he made it a very easy to purchase a new vehicle. There was no pressure at all. I would recommend dealing with spencer.

norma quint

I applaud James Mathews, Thaddeus Green, and William Valle for the exceptional customer service I received in my recent 2018 Hyundai Tuscon purchase. Early on in our negotiation my husband passed away. Jim and Thaddeus were very patient with me and when we resumed negotiation they met every challenge and I mean "every" challenge, I threw at them without waivering once. My hat is off to both of them as they demonstrated great communication skills and the ability to handle some tough demands. I also want to thank Will in completing the financial transaction, quickly and smoothly. Since my purchase, Jim has contacted me to insure everything was running smoothly, extending an open door policy to call if anything appears wrong with the vehicle. Kudos to Rowe Ford/Hyundai for recognizing great employees.

Brittany Stevens

Great team with a great selection of vehicles! Highly recommend!

Nicole Noke

**If you only read the first sentence.. GO SEE PETER MACRIDIS AT ROWE FORD IN WESTBROOK!!*** Back in 2017 I had gotten my first financed vehicle and unfortunately got a lemon, a 2006 Jeep which I paid $7000 over priced for. When I went to call the salesman a week later, they let me know he quit. I took that as a learned lesson. So, when my husband Brian and I decided we wanted a new vehicle, I knew I wanted things to be different. I knew I wanted Brian to look it over, test drive it, and watch ample amount of reviews on whatever vehicle we were looking at. When we walked into Rowe Ford in Westbrook we were instantly greeted by Peter Macridis and something about him just seemed so genuine. We all talked for awhile and discussed what Brian and I were looking for and we fell in-love with the first vehicle we test drove, our new (to us) 2017 Ford Escape. The following day, I called the bank I had my Jeep loan through, they let me know I still owed a lot more than I thought on my Jeep. I called Peter and he spoke to Chris who is the financial officer there at Rowe Ford and my worst nightmare had happened…. The bank we were approved by when giving my estimate on the pay off for the Jeep, explained that the pay off was too high and they wouldn’t be able to up the new loan for the Escape. My heart dropped for a brief second and then it rose again when Peter and Chris said they would figure out the money situation and that everything would remain the same!!! We left the lot in our new vehicle that day!! I really cannot express my gratitude to these two. I never thought that a car dealership would be so gracious and willing to work to make sure we would have our new vehicle no matter what!! Anything that had come up, Peter was so quick to relay information and get back to me when he had new answers. I loved the customer service at Rowe Ford in Westbrook, and I am sooo happy to be apart of the Ford family! I will always recommend them to my friends and family and I will always recommend seeing Peter Macridis for your car needs!

Levi Merrifield

Still up in the air on which is better Chevy or ford but I can tell you one thing Rowe ford is the place to go. Amazing service on every make and model great customer service I mean Great. Great group of wrench monkeys in there doing excellent work especially my favorite master tech maxwell C. Storer. I mean let me tell you this guy, he really knows his stuff. And he’s there to help the customer. Man do I love a good company like Rowe ford

Dave Donovan

I was very pleased working with Matthew Hillyard. He was very professional, knowledgeable and dilligent. Matt made the trade in / purchase quick and hassle free! I would highly recommend going with Matthew Hillyard for their next vehicle purchase!

Dave Belisle

This dealership knows how to treat a customer. I worked with Ed Giroux and he was extremely friendly, knowledgeable, and got me an amazing deal on a new Ford Ranger! I will definitely be back here when it’s time for another new vehicle, I highly recommend this dealership, there was no pressure at all.

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