Reviews of Toyota of Surprise Service and Parts. (Auto Repair Shop) in Phoenix (Arizona).
Toyota of Surprise Service and Parts
13543 N Autoshow Ave, Surprise, AZ 85388, United States
Description
Information of Toyota of Surprise Service and Parts, Auto repair shop in Phoenix (Arizona)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Toyota of Surprise Service and Parts
Sunday
Closed
Monday
7 am–6 pm
Tuesday
7 am–6 pm
Wednesday
7 am–6 pm
Thursday
7 am–6 pm
Friday
7 am–6 pm
Saturday
7 am–4 pm
Reviews of Toyota of Surprise Service and Parts
This was my first visit and was surprised by how efficient and fast it was. I scheduled a 20,000 mile service on my 2021 Tacoma and they had a 2:00pm available which was extremely convenient. I had to wait and the waiting area was very clean & comfortable. The entire stay was less than 2 hours! I highly recommend Surprise Toyota for any service requirements your Toyota may need
Paul was our service manager who was very nice, informative and paid attention to detail. All issues were addressed in a timely manner. I will definitely continue to bring our 4 Runner back for this impeccable service.
Everything thing was fine except, made appointment for our first service on our new RAV4. Waited 3 hours to complete.
I do appreciate the excellent wash and cleaning.
Sales floor was very clean and neat.
Thank you.
I was having issues trying to figure out why my cruise control wasn't working. I came in and Carlos met me immediately. I told him I didn't want to take up his time if they were too busy and he said oh no we're here to help you don't worry. He spent quite a bit of time with me driving my car and looking at the possible issues. He went above and beyond what I expected and he was so kind and knowledgeable. Just based on Carlos I highly recommend Toyota service.
Ken Cruz is my service Adviser, he has great customer service skills and is very thorough. He will only advise something to be done if it needs attention... He doesn't suggest things to be done just to line his pockets, very honest and always willing to help people... Thanks again for providing excellent service Ken!!!
Unfortunately, it took almost three hours for this dealership to perform very basic vehicle maintenance and routine inspections. When I first went to this dealership in 2018 for the same services and maintenance, it only took 1 to 1 1/2 hours. The time has doubled over 5 years.
I love working with Shane! He's really helpful and has done more for me than the dealership I was with before. He's kind, patient and looks for solutions to any problem I came across.
I had a great experience at the Toyota of Surprise! Everyone was super friendly and helpful. They gave me the information on my diagnosis in writing via a mobile app which was really helpful so that I didn’t have to remember all of the details! Then I could choose which services I wanted to have them do. They ordered me a Lyft to and from work, put new batteries in my key fobs, and got my car washed.
Toyota of Surprise is awesome! I took my car to take care of maintenance & Kenneth Cruz is usually my Advisor. I was extremely impressed how they took care of me by offering me a “Lift” ride to drop me off @ home & pick me up. This location has also made me feel they have my best interest in mind. I was so impressed that during the repair service that they had my vehicle, I received a video chat of the gentleman that personally worked on my vehicle & that made me feel that they take pride in the work they do & put a face to who took charge in my repairs & he explain what he did to my car. I also received text messages with updates. Thank you for going above & beyond for your customers. I will definitely keep bringing my vehicle to this location for all my repair/maintenance needs. You have a loyal customer!
Excellent, friendly service. They got me in within one day and repaired wire damage to a sensor. My Sienna has been running great since.
I was glad not to wait in the Lobby as this dealership has a contract with Lyft. My Car updates were sent via text messaging. I chose all of their service recommendations. I didn’t dread the process.
I was taken care of by ERIK SORIANO and he was courteous, cheerful and attentive to my needs. ERIK often took care of me when vehicle washes where FREE at Toyota of Surprise. Bring those good old days back.
Service was quick and convenient. I was able to drop off vehicle and pick up the next day after work. Ride share was offered if needed.
I was very happy with the customer service I received from Paul at Toyota!! Very friendly and attentive. He quickly took down what I was having an issue with and called a Lyft ride because it was going to take an overnight to get it done. Next morning he called and said it was ready and sent a Lyft ride and quick trip into Toyota and I was outta there real fast and very happy!! Toyota of Surprise and Paul are doing it right!! Thank you for great service!!
My second visit to this business. Nice facilities with polite and professional employees. I’ve been working with Service Advisor Junior Solorio and have to say he’s been excellent to work with.
They are so nice! It was done way before the allowed time. I definitely recommend Erik Soriano ! He was so nice and his customer service skills were so appreciated! I give you definitely two thumbs up. Keep up the great job!
Our first visit to the service center and we were extremely pleased with the service and our service manager Paul Watz. We were kept informed of the whole process with texts and phone calls, and given options for getting more service completed with no pressure, which we had previously experienced with other providers.
I would highly recommend this service center and Paul Watz!
Had my 15k mile check up done. They said it would possibly take 2-2 1/2 hours. Less than 90 minutes later I was on my way home. Everyone I've dealt with so far has been professional and courteous.
Extremely efficient appointment app, Ken in service department was outstanding. Best auto service I have ever received. Will not hesitate to use again. Will shop for my next auto at this dealership.
My service rep was excellent. I drove 3.5 hours to this dealership as I always receive excellent service.p
Excellent customer service by my service advisor, Ken Cruz. Had a few services done, so far I don’t have any complaints. Everything that is being done is always well explained as well, so no surprises.
Car was in for 6 months service. Basically an inspection of engine and related systems. I waited 2 1/2 hours for the service to be performed. Unfortunately the manager neglected to inform me when the car was ready resulting in an additional half hour wait.
when I inquired about the status the manager said he thought that I was picking it up and not waiting in the lobby.
Otherwise the service was performed as needed.
I drive a Toyota Camry Hybrid and I've been a Toyota customer for years. Service is always excellent, honest, efficient, and the vehicles are well-made and hold their value over time with the necessary proactive maintenance, which I have done regularly.
Got in the day of and was out in less than 2 hours total. Staff was friendly and I really appreciated the vacuum & car wash. My work truck smelled wonderful afterwards.
They were quick and very polite! I love the energy they gave Paul was so kind.
Since day one I have been working with Alex and I wouldn’t have it any other way. The work is great, the customer service is impeccable, and Alex does a great job giving me a thorough review of my vehicle and it’s service needs.
Needed to leave the car overnight to finish all required maintenance. Dealer got me a ride home and back the next day. Really appreciated their excellent customer service.
Fast and efficient. Main guy, Junior is great!
The only thing I would consider changing are the work ethic of the kid/guy who is supposed to bring your vehicle around when finished. He walked halfway out to my car then pointed at it and asked me to get it myself in the rain instead of driving it up to me. It’s just a lack of customer service there. Otherwise this dealership is great.
Friendly, attentive and quick, very happy with the service, since I was visiting from out of state, much appreciated the service, sincerely
What I loved the most is even though I didn’t have an appointment they did my oil change.
When it came time to pick up my car, the associate addressed me by my name.
I will definitely go back to get my car serviced and some day get a car.
Diagnostic service done to perfection. Technician found the problem quickly and continued to check for other problems. Very thorough in the work. Got my car running beautifully. I've never been disappointed at this dealership.
It’s nice but needs to improve in getting you out the door faster. 3 hours for a tire rotation at a 15,000 mile service is totally unacceptable. To make it faster I told them not to wash my car and it was still 3 hours.
Need a fast lane and a oil change lane to help get you out sooner.
Recently had tires rotated and warranty work done on out 2021 Avalon. Sensor for automatic headlights had to be replaced but the part was not in stock. Mitch ordered the part the same day and had it installed later in the day. Excellent service!
This was our first visit and everything was excellent from time I made appointment through appointment. They were efficient polite and courteous. The wait time was less than expected all around great experience!
Ken is the one I go through for anything I need done. He’s always courteous, professional, and helpful. Works hard to get the services I need done. Great experience.
Eric, our service advisor took care of checking us in quickly and had the work done in record time. He is a top notch advisor.
Toyota does a great job with customer service. Besides completing the service in a timely manner, my car was washed and my shuttle was a Lyft both ways while service was being performed. Paul, my rep, was great.
Came in without an appointment after a road call with a tire blowout on the road, brought my tire in had it replaced under warranty assistant service manager Kenneth helped me and was excellent I would recommend him highly and all the crew that got me in and out in a reasonable amount of time without an appointment. Thank goodness I had tire warranty included in the sale of my truck, it paid off!
Went in because 15,000 Maintenance Required notice appeared. They were professional and courteous - unfortunately the notice is still on.
Buying Used car full inspection. Offered Lyft to pick me up… Junior is awesome… everyone always sooo pleasant n nice . Great place to get your vehicle serviced … Highly recommend… you won’t be disappointed 👍 …
Alex is a great person to work with. He’s always friendly and knowledgeable about what my truck needs. I highly recommend him for all of your service needs at Toyota of Surprise.
Had routine maintenance done, and was met with extremely timely, courteous and professional service. The waiting area was also comfortable with complimentary coffee, water and tv. All in all, great experience.
Friendly, clear and detailed information about my vehicle. Considerate about my long drive to reach them. Clean and comfortable waiting area.
My dad took my car in for me. He had no issues there. I was able to sign all of the paperwork electronically and pay for my service without even being there. Very convenient.
Its my pleasure to use this dealer/ maintenance crew! But it doesn't take six hours to do a break job on the front end. The person checking the rotors on the front end needs further training on how much wear is within the scope of turning the rotors. Don't be like other dealers and tell someone they need something they don't.
Staff was very friendly and informative. First encounter with this dealership but will continue to take my car there for routine maintenance.
A piece of molding was missing and the attachment grommets on some more trim were broken. They fixed them all and were very nice about it
Ken was my service advisor. Good guy, explained what they found and a couple of $$ things they will need to do at my next service visit. Can easily recommend them.
Service person was Erik Soriano at Toyota of Surprise, Az. Erik took great care to have my service done right and had my car washed as well. Do not hesitate to call and ask for Erik you will have great service. The waiting room is spacious and free Starbucks machine, it has all kinds of hot drinks.
Couches and individual tables and chairs. 3 large TVs too.
Richard
Toyota of Surprise always does a good job with my car. Junior is my service advisor for 2 years now & he is wonderful!
Paul is the BEST!! He is very personable and honest. He will not take advantage of you and he allows you to weigh in on decisions regarding repairs for my car. The best service in AZ!
I made an appointment to have the oil changed on my Tacoma. I brought the vehicle in to the service bay. I was met by my service provider and signed a paper in a couple of places. I left and came back to pick up my Tacoma.
10,000 mile service for 2022 Hybrid Sienna. Erick was advisor. Done on time, communicated status. Let me know when finished. Great car wash before checking out.
We always receive awesome service and care at Toyota of Surprise. Our service specialist, Junior, aways makes us feel important and that our vehicles will be performing at their best. Thank you Toyota!
Thank you Junior!
Staff (specifically Junior) was polite, knowledgeable and patiently explained things really well especially to someone who lacks knowledge of automobile 😊 he kept me updated with the repair status, vehicle was kept for a week due to major repairs of 2001 Toyota 4Runner. I strongly recommend this location, our experience have been positive and satisfying. 👍🏼
A recall was performed for my Camry. Everyone was very professional. Was a really good experience! thank you!
Dropped off in early afternoon and staff were prompt in performing the intake services. They called with an update based on general inspection and vehicle was ready ahead of agreed upon time.
Great service a little slower than usual but still good.
Took over two hours. Friendly service. Nice waiting room.
Great appointment availability and speedy service. I switched to this dealership because they still offer lyft service and was pleasantly surprised at the great service I received.
Purchase my vehicle here and had a great experience with the sales and finance. Now the service department handles everything for my vehicle. Just drop in and hand the keys over and the rest is a breeze. Ken is efficient and always happy to help. Would definitely recommend to anyone looking for a new car or looking to get their vehicle Serviced. If I could I’d give them a 10 star rating!
They did an awesome job.aa long as you don't mind the 2 and a half hour wait.
My service experience was very good. Did everything I wanted and made some good recommendations. Told them to check the air filter and go ahead and replace if needed, they said it was fine, that is a tell that they are an honest establishment. Highly recommend Erik Soriano as a Service Advisor.
Bought my 2021 Rav4 there and the service has been top notch! Very happy with them.
I love my service rep, Erik. He is always pleasant, helpful and professional.
Received as always courteous professional service from at time of drop off with Chad and again with Shane when I came by later when my Camry was ready for pick up. A couple of great guys.
Oh, and great job on whom it was that did my car wash, thank you!
Staff were very nice. I liked the status board that kept customers informed about what stage their cars service was at.
10K check up! Thank you Shane!!!! I dropped off my Toyota then had a Lyft take me home. The Lyft picked me up n took me back. Very convenient, incredibly professional n they detailed me car. I’ve never been happy to drop off my car for service. Toyota of Surprise change my mind. They even offered me a bottle of water! AWESOME service! The way a customer should be treated!!! Plus I love my Hybrid RAV 4!!!
Great service on my 10 year timing belt service and engine repair. Surprize Toyota is the best.
20,000 mile check up. 2 long lines at drop off. Employee came up (not my service manager) asked my name and what was being done. So I gave him the keys and went inside. Was supposed to take 2 hours. At 2 hrs 40 min I went to check with my service manager. He said he had called me. I told him I had waited and no one came inside and called my name. Turned out he had called my home phone. When wrong manager took my keys, he had a patron with the same last name. When he realized his mistake he simply gave my paper work to right guy but didn’t tell him I was waiting and also hadn’t gotten my cell phone number. So I waited an extra 45 minutes. My service manager wasn’t overly apologetic or friendly. Not a good experience.
Eric Soriano was great. He is always polite and professional and is a great listener. Very satisfied customer!
Went in for 115,000 tire rotation and check up on my Tundra. Shop noted my wheel lugs were rounded and difficult to get off. They found some replacements and installed them at no charge. Surprise of AZ is my new Number One shop!
My wife and I enjoyed our experience with Paul W. In service and made everything simple, quick and comfortable.
Did a careful check of vehicle, changed oil and even washed the car.
Always friendly service place is always clean just a little slow but worth the wait
Much slower than what I expected for just a tire rotation, air filter (interior) and inspection. Got 7am appt. just to be first and it took till 9:45am. They are usually better.
Paul Watz was very helpful and pleasant. Great service person to deal with. Everything went as expected.
50K oil change and service. Paul was very nice and apologized for the very long wait even though we had an appointment.
Alex Martínez is very professional and courteous I like how he treats me as a costumer.
This was our first time going to Toyota of Surprise. The people were very friendly and the waiting area was clean and comfortable. The GM even offered my son a Toyota hat! They were fast and efficient. Thank you!
I got in on time. When finished, there was still a service soon message on the dash. A service advisor turned it off for me.
Whatever tech worked on my vehicle did not finish their job.
It was a pleasant experience. Warranty took care of everything. Customer service was excellent!
I always received excellent service from this dealership 5 Stars Every Single Time
Sick, the transporter, was great. I did not find the service rep particularly friendly or helpful!!! I felt like he was not paying attention but talking down to me!!! He made me wait a long time at my arrival and was not interested in helping me understand my new extended warranty plan. Last time I was in he was the same way but I thought I would give him another chance. Next time, if I return, I will ask for someone else!!! Love
Ken Cruz and his team are Excellent They are all Awesome! I was in and out of there in no time. Thank you,
We had our 35000 mile checkup. We were immediately greeted upon arrival and he explained everything to us. Very courteous and professional. We waited for our car to be serviced and were very surprised when it was done so quickly. We wentvtompay and the gentleman explained what they did and then we paid and were on our way. Such a positive and friendly place to take our car.
Excellent and timely service! Junior was our service manager, and was very professional, courteous and straightforward. He's a real asset for Toyota!
I purchased a Rav4 from this dealership and all the regular maintenance is performed by them. They have a great service department where making an appointment is super easy and streamlines into the service department.
They even provide a Lyft back to where I need to be so I don’t have to wait all day.
I always ask for Eric to be my contact person because he has always taken great care of me.He is thoughtful and professional and does his job very well. Ken is good too, but I found Junior a bit rude and uncaring. He let me down a lot with my ride from work to the dealership. Ask for Eric or Ken! They WILL take great care of you!
Shane did a good job of taking of us.I thank him.
My appointment was with service advisor Alex Martinez. My Toyota was in for the 20,000 mile check up. Oil change, check fluid levels, and tire rotation. Alex did a super duper job of taking care of my Toyota.from scheduling my appointment ?(which I had to reschedule in the same day) and getting the work done in a timely manner. He topped off my service with a car wash! An A+ job by Alex. Thank you!!!
The staff was courteous, professional, and knowledgeable regarding the regularly scheduled service of my Toyota Prius.
The automated virtual assistant needs to be replaced by a human being that can direct calls appropriately. I found it difficult to use as what I needed wasn’t on the menu of items it could address. Then I had to wait for 20 minutes to speak to a human. Very disappointing. I think you need to layoff the tech assistant and focus on customer service. I believe you’ll have more happy customers. Once at the dealership everything went smooth and found the staff most accommodating I’ll come back as long as I can speak to my service rep on the phone that helped me with my initial visit.
Clean and comfortable waiting area. Service advisor knowledgeable and he explained everything satisfactorily.
Shannon was the best! She worked hard for my husband and I to get the car we wanted and kept in contact with us throughout the process. Camrys are hard to get right now, so having her on our side to help and working with someone who wasn't ever pushy was so great! If you want to buy a Toyota, use Shannon!!! We drove from Ahwatukee to Surprise to use her because we liked her so much!
Very good communication from service rep and my car was done on time as promised. Very clean dealership.
I went in for my regular schedule maintenance for 10,000 miles. They discovered the radiator neck had a crack in it and I had been leaking antifreeze. My vehicle had received damage before and was repaired by another Toyota Service company in Texas. The Toyota Service Center in Surprise Arizona did the repair on my vehicle the next day. I was shuttled both days, home then picked up the next day once my vehicle was ready. All the Service personnel were professional and polite. I am very appreciative of the service and respect I received from the staff and the shuttle driver, love his sense of humor.
I would recommend Toyota of Surprise Arizona to anyone.
I received a factory recall for a
Possibly leaking 3rd brake light housing. I stopped at dealership spoke to Eric about the recall snd made an appointment for the following week. I was greeted upon arrival by Eric and left the truck with them. Later he called that it was ready to pick up and told me they found no sign of leakage and resealed the brake light
I was very pleased with service and will go back
Junior was awesome. I needed to service my truck but did not have an appointment. He fit me right in and took great care of me. I will bring my truck to the surprise location and have junior as my service writer from here on out! Thanks so much!
Had a great experience. Easy to schedule service. Efficient!
Kenneth in the Service Department was amazing! He listened to my concerns with my 2019 Toyota Highlander and immediately reassured me he and his team would diagnose the problem and provide me options to resolve the problem.
Sure enough, he communicated clearly and offered me a quick solution. I agreed to having my vehicle fixed and was out of there within a couple hours.
Entire team at Toyota of Surprise have been great to work with. If you haven’t already, be sure to pay them a visit and you will see why they are highly regarded.
Bill Gibson was my service advisor. He was very knowledgeable and professional. From start to finish my experience went very well. The only reason I didn’t give them 5 stars is because their labor charges are pretty steep compared to the competition.
This was my second visit. Both times the experience was exceptionally good. I've dealt with several Toyota dealerships not in AZ in the past few years. Toyota of Surprise is at the top of that list. Absolutely outstanding care and friendliness! Eric was perfect!
We had spark plugs replaced yesterday on our 05 Tundra. Toyota Surprise had the best price and they also had the best service advisor too. Thanks Junior for taking care of us. They even washed the truck and had it sparkling clean when it was returned to us. We will be back with any future repairs. Thanks again.
A very pleasant visit qualified staff. They were very helpful and caring
Excellent customer service. Always kept me updated with what needed to be done.
I had all my services done on my Tacoma and Paul was very courteous and took care of everything I needed done. You guys are awesome! Thanks
This was my third Toyota dealership I’ve been to for basic service, within the six years of my RAV4 ownership and was the best out of the three. Even though we were told possibly a wait time of 2 1/2 hours. I questioned why I even made an appointment and I became aware of employee shortage. 1 1/2 hours later we were on our way home. Car washed, too. People seemed friendlier at this dealership and I didn’t feel pressured for any additional services, although I was recommended to watch a few parts for future repair/replacement. Mr. Cruz was polite, and portrayed a positive, professional attitude throughout my visit.
I will return for future service.
Thank you.
I decided to give the service department a second chance after the last less than stellar time. I will say it was a much better experience. Jr explained what to expect and was accurate on the time it was going to take for the oil change. I was definitely not expecting the price however rising prices are normal anymore. Overall all satisfied.
Good service they keep you informed before they do anything to your vehicle 5 stars ⭐️ ⭐️⭐️⭐️⭐️
All work was completed as discussed at the time it was promised and the car was returned to me nice and clean.
I didn't get an appointment conformation so I had to call a second time, but I was completely satisfied with the service.
They always do a great job. And almost always taking longer than planned.
When I dropped off the vehicle they were very accurate on how long it would take to complete the service almost to the minute. However I’m not sure why it took 2 1/2 hours to do an oil change considering I had an appointment.
Did not have an appointment, battery died. Went over and got it right in. Great service
Polite and knowledgeable, clean location and very quick with my service! Shane was fantastic!
Good experience. Car wash was awesome. Erik was very professional. All Penske dealerships I have done business with are well run.
Junior and Mitch are the only people I trust in the valley. I've been bringing my vehicles to them for years, and will continue as long as they are there.
New to this location. They were very busy but that didn’t stop Erik, service advisor, from getting my appointment handled on time. They were wonderful and I will definitely be using this location for future services!
Alex is always great-gets me taken care of when I take my vehicle there.
Eric was the Best! He was able to fit me in with no appointments available. I was to drop off and pick up next day BUT he got it done within hours!
The price was also lower than quoted. Surprise Toyota technician and Eric are completely fair in pricing!
Such a friendly environment too!
This was the scheduled 10,000 mile maintenance. They were quick, thorough and communicative during the service.
Replaced water pump and serpentine belt, flushed system completely, added new coolant, was told I had a recall for proper battery and correct battery bracket,the service tech also cleaned engine compartment and washed the car 🚗. Great job , customer service was excellent also …
Alex was great. Had my vehicle ready and washed on time.
Shane Miyoshi was a great advisor and I will continue to work with him for as long as he works there! Very polite and great at his job!
I came in because my check engine light had been on a couple of weeks. I explained that it was difficult to make an appointment because my hours are very unpredictable being a nurse. They warmed me at the beginning that it could be a long wait. After the assessment was completed it was going to be more than I budgeted for but they were willing to fix my car even with no app. I decided to just let them do all needed while I was there. They all made sure I had a space to do some work I had with me and made sure that I was comfortable. They gave me chips and water and ice. They also had a catered lunch. They brought me a plate. Junior and the lady at the reception desk were very kind. Junior made sure I was kept apprised of the progress. I was in the Surprise Toyota facility from 0800 until after 2pm. I have purchased both of the last 2 cars from them. I have only gone to another shop 3x in 8 years for repairs ( I don't live in Surprise) I regretted going elsewhere each time. Toyota of Surprise is the ONLY car place for me. Thank You.
Staff was friendly. Had a 3pm appointment for an oil change, tire rotation and general inspection of things such as fluids, battery, brakes, etc. All in all I waited about 2 hours from check in to check out. I recommend dropping off your vehicle instead of waiting.
Nice, clean waiting area. I usually take it here when in town because service is normally very good. This time however, it took 2 1/2 hours for an oil change and tire rotation 😟. I even had an appointment which I made a week before (they couldn’t get me in for a week). When asked why it takes so long for service he said it was due to COVID and distancing. Service mgr was friendly but not very informative with what was done and if other services were required.
It was nice to hear information about my car that was specific and let me know they really checked things.
I had my 2014 Toyota Tacoma 4x4 in for it's 60,000 service. Service writer Alex was very accommodating. Service was done and on time, plus washed. I, personally, thought that total service was a little high! Also, I had bought a lifetime oil change from a different dealer, when I bought the truck new, and it wasn't honored at Toyota of Surprise !
I was under the impression that lifetime oil change was from the Toyota Corporation.
Alex was tremendous in getting us booked and explaining the process for Service Two at Toyota. Service was finished earlier than expected and car was washed which was appreciated as that is not done at my other Toyota dealership. Definitely recommend Surprise Toyota.
I have used Toyota of Surprise extensively over the last 5 years. Junior is the best tech rep, he has taken very good care of us from when we got our first Toyota Venza. When we needed a reliable college car for my daughter we asked Junior to set us up with a salesman and we bought a used Camry with an extended maintenance plan. Never been dissatisfied with service here. When my other daughter heads to college, I’ll be back for another car.
In and out in less than 1 hour for my 10000 mile check. 1st time at Toyota of Surprise and will continue to use them. Staff was very pleasant and on point.
Toyota of Surprise meets and exceeds all expectations. They make a trip to their service department easy instead of a chore.
I've been going here since they opened. Bought 3 cars here, and have never been let down it any shape or form. If fact, these guys exemplify the meaning of Customer Service. And I've said before and I'll say it again, Service representative Ken Cruz is a gem
There were some cleanliness concerns that were addressed. Also feel the communication wasn't forthcoming about parts that needed to be ordered, we were told I was done, not that we had to come back after a part came in until I asked.
Very happy with the service department. Thank you to Junior for explaining the service needed on all of our 3 vehicles.
Definitely recommending to family and friends.
Amazing Customer Service, time guarantee was exactly what they said.
I come here for regular oil changes, just be prepared to wait awhile when you come in to check in and check out. Your not greeted immediately and the level of service and friendly smiles has really dropped off here. The only reason I go here is the convenience. The level of service compared to Avondale Toyota is night and day. It’s a reflection that usually comes from the top
Fast friendly service that lived up to its time frame that they had promised
Very accommodating. Paid for a ride when I decided not to wait for service
The Service Dept. was outstanding and Ken Cruz and his team were very informative and communicative every step of the way. I will definitely return and recommend them to anyone.
All the staff in the service department are very professional….
They are checking on you and giving updates on your vehicle…..
JR is the best great guy and knows his business…..
I’ve taken my Tacoma there for service since I purchased it. They’ve never given me any issues. Always on time with what they quote or very close. Easy to work with. I highly recommend
Service did not hound me to purchase extra services not required by manufacturers .
Had the head gasket replaced and other minor work related to the head gasket and cooling system. Vendor took a little longer than expected. Chad did a great job keeping me informed of what was going on.
Called on short notice on a Saturday for a dead battery not only did the take care of that but they got an oil change and tire rotation done in about 3 hours. Thank you. Service writer Eric.
Routine 10,00 mile maintenance. Had an appointment and arrived on time. Took them 15 minutes before my service manager came to check me in . People did come by to tell me he was coming but seems if you have a appointment you should be seen faster.
I don’t have enough positive comments about my multitude of experiences at this service center. From routine car maintenance, to a recall, to a dead battery, this service department has gone above and beyond to provide quality care for my vehicle. The technicians always leave my car in fantastic working and cosmetic condition, and my car always drives good as new. Undoubtedly the best part of my service is how well informed I am about the services being suggested for or performed on my vehicle. Chad always makes me feel like my car and I are in good hands, and he’s demonstrated nothing but trustworthiness, which is not always easy to find in the automotive industry. I feel at ease bringing my vehicle to this department for any and all of my automotive needs.
Everyone is so friendly and accommodating. They keep you informed as they go along.
Fast. Friendly. Flexible. Helpful. Thorough.
Was told upon checkin after making an appt online a week earlier that the oil change wait time could be up to 2.5 hours. Actually took 1.5 hours. Even with a quick inspection thats a long time. I was asked if I wanted the car washed and I said no.
I took my Toyota Venza here for a recall issued on my car. Scheduling, service personnel were top notch. Work was performed as estimated and they even washed my car. Thank you for your caring service of my baby.
Junior and Dell were great to work with. I’ll keep bringing my Tacoma to them.
Greeted quickly by service assistant, then a moment later by my service writer. He was pleasant and took my information and advised I could wait in the lobby area. Advised it would be about 1.30 to 2 hrs, he was right. Asked about if they offered a transmission flash upgrade? As my truck likes to hunt for gears, I realize it's a toyota thing to get the truck in the top gear as soon as possible for gas mileage considerations, but I asked anyways. He said he would ask the tech. Truck was serviced, no mention on the transmission issue. Get home, review the paperwork and no mention that this service was or was not performed. Another suggestion would be to offer a fast lane service option similar to what ford has to offer their customers to get in and out for minor service such as oil changes / tire rotation.
Had to wait a while for check in but everything else was fine
Oil change and battery replacement Surprise Toyota is the best. Always customer service
Ken, service advisor, provided excellent service. My car was serviced in a timely manner and he provided excellent communication. I am very pleased and I highly recommend Surprise Toyota.
It's fine. I like it. We go often.
Good service, reasonable prices.
60 k service, Truck drives like new. Shifts easy, runs great.
Bought a new car here. Fernando was very commutative with me throughout the process.
Made the appointment and was done in an hour. I expected to be there for a lot longer.
Just need a oil change and checkup on my Camry. Team was nice and had my car done in a reasonable amount of time.
Everything was set up as planned and completed on time. Very happy with my agent and the service. I received!!
Great service Junior was amazing in providing advice for servicing my wife's vehicle. Definitely will be going back for all the services on my wife's Sequoia.
Everybody over the top helpful and courteous!
My service advisor Junior is great. He keeps me informed about services needed and updates as needed. He’s great to work with.
Normal service check.
Tire rotation and inspection of vehicle.
Service writer very professional and Eric was knowledgeable.
Best Toyota dealership in AZ! Paul is super honest and straightforward.
Chad was extremely professional, explained all of the work that was being done and gave me straight forward recommendations and pricing. The team stayed late to get my repairs done so that I could have my truck back first thing in the morning.
Erik, made sure I had scheduled appointment and that I had my suv back within time he quoted me. In the meantime, he had scheduled shuttle service for me. I hope you continue that service. It is very much appreciated.
Service is always exceedingly exceptional! Love the people, everyone is informative, friendly. I'll never go anywhere else!
The service tech, Junior, was honest with me and explained each area I needed to update on my used Prius that we had just bought.
The 6 month Service to my vehicles
was excellent as usual and Alex, the
Service Advisor was excellent, also!!
Thank you!!
I brought my Toyota in for a couple of recalls and an oil change, the only complaint that I have is that I had an appointment at 8:40 and my vehicle was not even looked at until 1:00 therefore I did not have a vehicle all day long.
Very quick to assist us as we arrived. They preformed an oil change and inspection and had us out on time
This service department is so well organized and quick to complete the maintenance needed. I highly recommend
Junior is a great Service Advisor. He explains all the issues and what the resolutions are. He is professional, courteous and has extensive knowledge of the required maintenance resolutions. Junior is one major reason we have been a customer for four years.
Everyone was helpful and professional. Everyone was great and I will definitely return to Toyota of Surprise.
Top notch and fair prices- love the fact they send you a video of work needed. Pay online and ease of doing business.
Scheduled service appointment. Advisor - Ken Cruz. Positive experience. Ken was personable, professional and knowledgeable. Would recommend service at Toyota of Surprise.
Had my car washed and cleaned felt like I left with a new car
Very professional and a notch up on customer service!
Had my first year service done, was quick & friendly service- car was sparkling clean😊❤️ …
I purchased a vehicle and the experience was amazing unlike other places specifically the other Toyota of Larry H Miller on Bell Road on the 101 they are trash but Toyota of surprise was amazing and I will continue to purchase vehicles from there because Emilio was awesome and taking care of things and did not give me the runaround or lying to me at all and I appreciate everything he has done.
Love the customer care and the maintenance!
Fast and courteous service. Thanks Paul.
Erik Soriano was an excellent representative of Toyota of Surprise. He explained what was going to be done and the length of time it would take to complete the tasks. He was a true professional and answered all my questions concisely.
My service advisor Kenneth Cruz was very professional and great customer service
They replaced the windshield and parking sensors as well as 5,000 mile maintenance. Excellent work and exceptional employees. Highly recommend them.
Check in process can take awhile, but they do a great job once they are working on your vehicle.
I take my 2010 Toyota Tacoma here, I have 300k+ miles on it and they treat it well, runs like new! Jr. Takes good care of me
Routine new car warranty maintenance. Everything was great including completion on time! Highly recommend Toyota of Surprise & have already directed others to them for new car purchase!
GREAT customer care! Best I’ve ever experienced!
Staff is always friendly and helpful
Friendly and thorough but they seriously overbook. 3 hours is far too long for this service especially with an appointment.
Vehicle service was completed faster than expected.
I was very pleased with the after service vehicle wash. Service writer Alex Martinez was great. Very professional and communicative.
Very prompt. I was very happy.
Routine service. Alex Martinez was excellent. Very clean facility. My go to for service, now.
Made appointment, oil change done within 50 minutes.
25K checkup performed as scheduled and in good time.
Very prompt, helpful and courteous service.
Very prompt and professional service
Shane was awesome, took really good care of us. Thank you!
The service advisor Jr., and service team were great! They were able to diagnose and fix my problem.
Chad was great! Very professional and courteous. Told me exactly what was going on and what was recommended. Appreciate the honesty and transparency. Thanks
Called early in the morning did not have an appointment had check engine light problem they told me to come in as soon as possible they had my truck back to me in 2 hours I call that great service
Kind, easy to talk with/ ask questions to... quick to get my appointment... free car wash to boot!
Erik was great. Prompt, polite, and great explaining everything we encountered.
I was disappointed that my 15,000 mile service took over two hours. But I gave 5 stars because the staff is so friendly.
Everything was good and agent was good but I had to wait for the shuttle to take me home for 1 1/2 hours so I was not happy.
Very friendly staff and great service and sales dept here. So glad this is where I bought my car from and continue to use for service.
Although there was a misunderstanding on my part in the beginning, service staff worked hard to get me out in a reasonable time.
I was in for my Toyota Care service. It went great, advisor was very nice and the service was fast which was a great improvement. I appreciate that.
I was due for the 5K service after returning from a vacation to the Pacific Northwest. All personnel I came into contact with were courteous and professional. Very impressive.
The staff were very friendly and helpful with regard to getting me in and out.
So normally my service is A+ but it was not so this time they had my car all day which wasn't a problem but when I got it back no car wash no sticker in window to remind me when to come backi have been having problems with my apps in my car not able to use them they did see I needed a software update which they did but its still not working they did tell me I would have to.come back during the week if it didn't fix the problem omg why am.i having a issue with a brand new car its only a year only when I call where u bought the car from I.was tild there was a platform issue its very frustrating
They did a great job. Very thorough
Maintenance for 30K recommended service. Worked me in to accommodate my schedule. Very thankful for that! Friendly, courteous service!
Always committed to your needs. Better than Northern California above Sacramento without getting into details on that dealership.
Outstanding service from Chad and his technical team. I will continue to use Chad for all my work on my car and truck. I recommend him to all my friends.
Advisor was pleasant and did not pressure me into any services. Was up front about what needed to be done.
Alex is the guy that helped me in the service he’s a great guy very knowledgeable Was a very enjoyable
The technician changed my settings inside the cabin, when I was told that wouldn't happen. Even the seat position was changed--it's always a challenge to get it back to my preference.
Excellent thanks to Paul Watts.
I found the Service Dept. to be very good and carefully explained the service my Sienna Van needed and the cost. No surprises.
Oil change was ok. They asked if I wanted my tires rotated I initially said no then changed my mind. They charged me$29.95 to rotate the tires. This is the first Toyota service dept. That has ever charged me for rotating tires, what a joke.
Very accommodating and friendly people.
Thank you for the fast and courteous service. Everyone was friendly and helpful.
Wonderful service advisor and wonderful service.
First time visit was a great impression! The place was clean and wasn't crowded. Over all great experience. 👍 …
Commercial Parts was very helpful and easy to deal with.
Great service! Did my 40K service and tinted all my windows the same day. Junior was fantastic to work with.
Erik is a squared away individual. Great service advisor. .
10,000 mile service, appreciated the car wash. Thanks
Great dealership all the way around.JT is the best!
Outstanding service from start to finish.
The service was great and quick we only waited a couple of hours watching tv 📺 staff are friendly 😃 …
Was good and done in timely manner
Great Service! Thanks
Chad! Thank you very much for your kind, informative and hassle free assistance. I look forward to doing business with you again in the near future!
They do a good job
Great services and even cleaned my car
Very impressed with the service man that helped me. His name was Junior Solarno, I believe!
Took forever even though I had an appointment
Excellent service. Can't be improved.
Ken Cruz oversees the service process. Alex was the maintenance specialist who does an excellent job
My service was prompt and well done , thank you kindly for everything
I have been coming here for 4 years. Great service and friendly staff. Shout out to Chad, my service agent.
Very professional! Job well done . The cost was lower than estimate.
They were very nice
On time, and did a good job, were friendly and efficient
They said it was going to be around 2hrs and it was.
Chad Hinson in service is outstanding!
Super professional and is always quick with any and all assistance. I couldn’t be happier!
I had a horrible time trying to contact my service representative after car was done. I needed a ride from the shuttle but there was no way to reach them. Every phone number I called said I had called the wrong place. Ugh!
I was about 20 minutes late for my appointment and they greeted me like I was right on time
Regular on-going maintenance work, i.e., oil, filter, etc.
Professional and friendly. Quick service appt. Will definitely return.
In and out quickly. Nice.
Very friendly and helpful staff!
I am still here they have not gotten to my truck yet
Great team and a great place
Went for this 5000 mile service. Takes long like usual but the work was done nicely
The service was good, however 3 1/2 hours waiting in the dealership was in my option excessive.
Service department is as friendly and prompt.
Very professional. Our service rep was and is exceptional.
My service rep Erik was very thorough, knowledgeable and professional.
Best Toyota location in Arizona by far!
My tech, Eric was extremely friendly and accommodating with my questions, phone calls were returned, all services were delivered in a quick and timely manner
Fast, efficient, polite, professional
They get you an Uber to and from your place. Not bad
They checked on a dome light that was not working and found that there was no Lightbulb in the socket and they installed anew bulb.
Great service! Prompt, courteous and friendly.
Junior always takes care of all the details and is professional. He gives great customer service and very knowledgeable!
Have brought all 3 of our Toyota products in for service and so far so good
These guys got my truck aligned on their first try where Right Toyota couldn't do after 2.
The personal touch with professionalism mixed in!! 👍 …
Awesome, and professional as always.
Friendly , remind you of appointments, transparent sand communicative
They treated me just fine. Took a little longer to get thru with my appt., than I expected.
Ken was awesome! Smooth, fast, simple and easy! Highly recommend! (:
Professional fast and reliable!
Quick and courteous service!
Friendly Staff Great Service
Very professional, my car was thoroughly checked.
Was ready on time.
Great Service and good communication. Prompt timing on scheduling
Junior is professional and outstanding
Eric was great to deal with. Service was done on time.
Couteous staff and service completed in quicker time then initially quoted.
Make sure to check steering wheel lock after service. Mine was not fully locked and I had the wheel move on me in a turn.
Excellent service and fast
They were very professional and polite while servicing my car
Fast n efficient
Very kind and helpful
Eric, the service rep was great. Thanks so much!!!
Oil change tire rotation
20 thousand mile check . ✔️
It appears the technicians covered the check list very thoroughly.
Always polite, professional and clean.
Great service, always on time and quick!
Fast and friendly service
Took 2 hrs for tire rotation and checkup tooo long and I waited
They always take great care when it comes to maintaining our vehicles!
Oil change and Tire rotation.
Alex is awesome to work with and always keeps you informed!
Everyone in the Parts & Service Department are very helpful!
The crew did an excellent job replacing my battery.
Friendly fast service
Everything done same day even though they expected my car would need to stay overnight 👏👍 …
I've never liked doing business with a car dealership, it's like playing the "shell game", you rarely get a true deal and generally need therapy afterwards! I recently purchased a 2018 Highlander from this company, the Sales Rep, Keith Willis, was great, professional, knowledgeable, personable (like dealing with a real person). I got a good deal, no run around, the finance officers are the same way, the deal was finished that day, no pressure to buy add on products, everything was lined up and done quickly. If you need to buy a car, I suggest calling Keith Willis at Toyota of Surprise.
Alex and the team always take care of my needs of my 2020 Tacoma.
Great service and work!!!
Fair and honest. Happy to have Alexis
25,000 mile maintenance. Everything fine. Took a while longer than usual.
They fixed all the air pressure levels back to normal.
Very good service
Great service. Ken Cruise is a great guy to deal with.
Prompt, quick, and friendly
I had my 20k mile checkup
Friendly staff and no sneaky business when it comes to repairs.
Always a pleasure
Great service
Chad is an honest, professional and friendly service advisor.
Service was prompt and excellent
Informative, helpful, professional, and prompt.
10,000 mi check up
They were polite and efficient.
Very friendly service department. Junior is the best.
Great service!
Good experience and very friendly!!
Very professional and called promptly when car was done.
Very professional and quick!
Great.
15,000 mile maintenance service
Service is pretty good. Prices are extreme
Service was great!
As always great service from Alexis and the crew.
Got done with oil change quickly...
The staff is always very nice!
All went as planned.
Their attention to detail is always outstanding!!
Ok
Excellent fast service
Little wait and work done timely.
N/A
Good service, nice people, great vehicles
Excellent service. Explained everything.
Accident damage evaluation
Fantastic service 👏 …
Quick and professional.
Took too long for service (5000mi. checkup) over 2 hours.
Friendly and kept me updated on status of my car
Fast and friendly service!
They were fast, efficient, and polite.
I received a good service
Good service. Polite and efficient service.
Great people!
Tire rotation this time
Great place! Very well run,
Great service.
Efficient
Fast and easy
Excellent service and communication
Excellent!
every thing went fine.
Todd does a good. Job
Easy to work with
Check services for 6 months
Excellent service everytime
Great customer service.
Great Service like always
A great place to work with-top notch!!!!!
Fast and professional service!
Always great service !
Great job
Friendly fast service
Quick and easy to deal with
Alternator needed replacing
25,000 check up.
Continue to do good work!
Oil change and tire rotation
Service Advisor Bill is the best!
Fast and friendly
Erik was Fantastic!
Excellent service.
Great service!
Excellent service!
Quick and efficient service.
Mr Martinez was very helpful
35000 mile maintenance
Regular maintenance performed.
Tire Rotation and recall performed.
Prompt, pleasant, five stars
Prices to high for oil change
Ken is awesome!!
Great customer service.
excellent service
Airbag recall Replacement
Very polite.
Good customer service
Coolant and transmission flush.
Great service
5K maintenance.
Excellent.