Reviews of Bay Ridge Subaru Service. (Auto Repair Shop) in New York (New York).

Bay Ridge Subaru Service

513 Reviews

338 Comments

Auto repair shop

Auto repair shop

1819 Cropsey Ave, Brooklyn, NY 11214, United States

Description

Information of Bay Ridge Subaru Service, Auto repair shop in New York (New York)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Bay Ridge Subaru Service

Popular times

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Reviews of Bay Ridge Subaru Service

G & J Cicco

I leased a Subaru Forester for a second time at Bay Ridge Subaru. Andre is a wonderful salesperson, so knowledgeable, professional, courteous, and always patient in answering questions and providing a positive experience from beginning to end. I highly recommend speaking with him if you have questions about the different vehicles and options! He understood what we wanted and we love our new Forester. He worked with us last time we leased a Subaru and we insisted on working with Andre again! He made sure we were happy with our car. Michael helped us to finalize our lease details, and likewise was very patient, professional, courteous, and understanding of our needs and concerns. He took the time to work with our family to get the car we wanted. He was also very personable and helped us to make a great deal so we will be back in 3 years! Bay Ridge Subaru is the best!

Mark Goldfield

They did an oil change, the annual New York State inspection, and repaired a wiring issue with the airbag light. Work was done well as usual and completed when promised. Robinson was friendly and helpful and kept me advised as to when work would be done. Bay Ridge Subaru sold me this Forester car 19 years ago and has kept it running smoothly all that time. They have also been good about not pushing for unnecessary extra work. They have also upgraded their waiting area for customers so that it is clean and pleasant if you choose to wait for work to be done.

Kenia Paulema-St Jean

Service was amazing. I was informed about what my car needed before they started. They sent a video to show me what my car looked like upon arrival--I thought that was cool. The staff is very nice and pleasant. I would recommend Bay Ridge Subaru Service to anyone.

James Young

I arrived at the dealer on my appointment time. (January,23,2023 @9:30Am).I was seen promptly. The service representative was very professional. I was pleased with the service. I had an issue with the STARLINK app not remotely starting the car( 2022 Subaru Forester Touring). I took it to another dealer in Queens and they wanted me to leave the car overnight. They were not providing me with transportation and I live in Brooklyn. The folks at Bay Ridge Subaru had the issue resolved promptly. I will recommend this dealership 100%. Please keep up your courtesy and professionalism. Great job. Well done.

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I came here to replace my broken windshield because this is one of the Subaru Service locations in the tri-states area, that can actually order your windshields, install and recalibrate your vehicle's Eye Sight for you (as previously I'd tried to call six other Subaru Service locations with only a response of: "We don't do windshield replacement at this location"). Here was my rundown: Day 1 parts was ordered, Day 2 parts came in and my appointment was set-up for the next day, Day 3 arrived to my appointment time and got my vehicle back by the end of day. Thank you Mr. Robinson R. for checking me in and out. All the staffs here are efficient and excellent! This is the place to go to!

o

Marc was amazing, I felt confident that the issue with my car would be resolved. It is refreshing to now this level service still exists. I would also like to say many thanks to Christopher Malone who sold me the vehicle. Andrew

D B

Love the express oil change. If you get here within an hour of opening you’re out in 90 minutes or less. Great waiting room. Plenty of seating and outlets for your devices, clean bathrooms. Staff is helpful.

N Karas

Had a recall taken care of. Dropped off the car they said they will start in about half an hour and it takes about two hours. I didn't wait went along with my day an hour and a half later I get a text that the car is ready. Wow in and out really great service

Murat Alpay

The moment you step in, you feel that you are surrounded with professionals. Its fast and reliable gets the job done till your next maintenance. You dont have to go back and forth, you sit down, enjoy your coffee while your car is taken care of. Ana keeps you updated about the status. Never been so comfortable in any car service.

Bruce Shaw

This was our first service experience at Bay Ridge Subaru, and everyone at Bay Ridge was friendly and easy to work with. Communication and quality of work were terrific. We can't recommend Robinson & the entire team highly enough!

Oz H (dynomite1187)

I have been a Subaru customer at this dealership for at least 10 years. I love the updated building and waiting area. The new staff is great and very friendly. Nice to see diversity at this dealership.

Chui Yee Tsang

I took my car in for the routine 6 months oil change and service check. I was greeted immediately by a staff. He told me the service will take about 2 hours. It took about 2 hours before my car was ready. The timing was pretty accurate. The waiting area was clean and comfortable. It has a coffee machine and a few granola bars to keep us awake. Overall, it was a very pleasant experie

Stitch X

The folks at Bay Ridge Subaru are kind, efficient, and upfront about the process so I know what to expect. They are diligent in checking all aspects of the issue before coming to a conclusion and give plenty of context for decisions. I trust them to treat me fairly and do their best to meet my needs as a customer.

Gil Samuelson

I want to extend my appreciation to Marc and to the service team members, especially Umer at Bayridge Subaru for their utmost care for my family's Forester. Marc and his team thoroughly take interest in and review my concerns, ensuring that my family is safe everytime we are on the road. I could very easily travel a quarter of the distance to the Subaru dealership nearest to my home, saving over an hour in travel time, but Marc and his team of professionals provide me with peace of mind, an excellent customer experience, and are ethical. My decision for me is an easy one, commute the longer distance to get the peace of mind and wonderful service that Marc and his team always provide to me and my family. When I do get a new Subaru from Bay Ridge Subaru, I know that I can trust that Marc and his team will be right there to keep my family safe and provide me with a great customer experience. Thank you Marc!

Jeffrey Cohen

It’s comforting to know that a service professional tells you exactly what you need to keep your car running in tip top shape. That’s what you get when you service your car at Bay Ridge Subaru. From purchase to service they are the best.

M Hammoudi

The customer service was much better than before,I live in Staten island but I like to go to Bay ridge Subaru. Customer service is very important for me.I don't like punchy sales person. Just little remark,this is my third time I been asking them to set up the clock but they keep forgetting,I will try again next time.

Edward Attilio DeRosa

Marc provided me with excellent service. Explained how long it would take to compete the inspection. How much it would cost. Guided me to the waiting area and told me there was coffee or I could go a block away to a luncheonett. Great service!

Tom Paolillo

I was over due for spark plugs, transmission fluid flush and fill, differential oil change and coolant flush and fill. All went well and the engine runs smooth as silk and the car still runs like new with 86K miles. I do my own basic maintenance including engine oil and filter change and air filters (cabin and engine).

Lottie Turk

Greeted promptly, given an estimate of how long the work would take. Great waiting area with WiFi and beverages. Work was completed in less time than estimated and all the workers were friendly, polite and professional.

David Aneiro

Very pleasant experience. Staff was extremely helpful and answered my questions. Service was quick and efficient. Marc was great! Called me to let me know the vehicle was ready. Thanks for making it easy.

alex mendez

The service was excellent, very professional and hospitable. Gerald is excellent, Mark Wildman as well, they made sure everything was explained and ran smooth. My first experience with them was amazing and it won't be my last.

Brian Sullivan

Sales staff have been very straightforward with their advice each time we bought a new Subaru model, and addressed any issues promptly and without any hassles. Service staff have always been equally straightforward and dealt with the (mercifully few) repairs we've needed in a timely manner. I return to the Subaru dealership even for routine issues like inspections and oil changes because I trust them to know the car and be on top of any repairs that may be covered by warranty.

Michael

Marc was quite courteous, helpful, and the turn around time on getting my car back to me was satisfactory! Overall, the staff at Subaru are always pleasant, in my experience.

Victor So

Past few time coming here Annastacia in service has been a great help. Last time was for an oil change that she was able to squeeze me in when I came last minute and this time it was for the 66k mile service plus oil change and the car the is running great! I drive a lot and I enjoy how dependable this Crosstrek has been for me, looking to push it to a million miles lol let's see Subaru Bay Ridge appreciate the work so far!

Thomas Krauss

I was most happy that Bay Ridge was able to accomodate me with a service appointment almost immediately. Thi issue was a computer problem casusing my screen to die, something not easy to solve. While i waited, the problem was resolved in about an hour and a half. It turned out that the software just needed an update. I am very glad that Bay Ridge took immediate care of my problem, but very annoyed at Subaru becasue I don't understand why the need for an update would cause my screen to malfuntion in the first place. Subaru, do you hear this? Fix your design!

Anna S

Gerald and Mike were both extremely friendly and genuinely helpful during our leasing experience at Bay Ridge Subaru. Highly recommended!

David Bernardin

I just visited for the first time- for a checkup and inspection. Such a smooth experience! The staff are all very professional and courteous. The waiting area has everything you could need to be comfortable.

Rosemarie Ganser

very professional, I have been using your services for many years and am most pleased. Reasonable price for the work done. Would recommend this shop to others.

got com

As always very easy to deal with, fast, reliable, perfect timing, I was rushing to get it after work and Service conveniently closes at 5:30 so I could do it. Really nice touch with coffee and delicious snacks!!!

Yvonne D'Andrade

Welcoming, and individual attention. Robinson's customer service is impeccable. Kept me informed as well of the care process as I was waiting. Thanks for keeping me well informed.

Dennis Haug

Marc is very professional. He explains the type of services the auto needs in a friendly and thorough manner. The work done on the car by the mechanics is excellent.

Nelson Ramos

The experience was great and their service advisors are a pleasure to work with in understanding in the service that should be performed and what service can wait to be performed at a later time.

Shelly Blake

The service manager had the problem diagnosed within hours and ordered the part I need. I’m looking forward to going back to have it installed. Update, the part came in and was installed in a few hours. I am pleased with their service and attentiveness.

Liqi Liang

Bought my car 6 months ago. Doing a oil change today and people are super nice and friendly. Will come back in 6 months. Recommend.

Buddy S

Marc is a pleasure to do business with he expedited my oil change and Recall. I brought the car in early, told it would take about 2 1/2 hours because of the Recall. I received my vehicle back in a 1hour. Various inspections were also completed, car washed (that made my wife happy). All employes I came in contact with were very respectful, Well satisfied so far.

David May

I came to do express oil change. From the entering the dealership and leaving after service was done it took just 50 minutes. Everyone was very friendly and courteous, waiting room nice and clean, even coffee maker worked. As soon as service was done I received a message on my phone - great! Just put over there some donuts and bagels and I will rate it six stars.

Fred Aiese

I have found the experience of using Bay Ridge Subaru terrific. I brought my Crosstrek in for an oil change and tire rotation. They were finished in 45 minutes. I commented that I wouldn’t have to miss any work, and the manager commented that he was sorry. I responded that this was a good thing. I was also impressed with state-of-the art technology that they use in service provision. I am both brand loyal to Subaru and to Bay Ridge Subaru. Nice work, one and all.

Helen Mullin

Bayside Subaru is the best! I have been taking my Outback there for 6 years. They are always friendly, informative and efficient. I’ve realized over the years that their time estimate given and the actual time that the service takes is so much longer. Meaning: I get my car faster than the estimate! Yeah for that! Robinson was my contact and he was great!

Greg Baugues

Came in for our annual checkup. Can’t really ask for a better maintenance experience. Easy drop off. Quiet waiting room with free Starbuck, fast Wi-Fi, and clean restrooms. Clear communication. Prompt service. Reasonably priced. I’m oddly looking forward to my next oil change.

jenelle718

The staff is friendly and professional. While they estimated my service would take 90min, it was complete in less than an hour--love that!

Kevin Beck

Great speedy service for a walk-in oil change. Thought I needed a tire rotation but they told me it wasn't necessary- appreciate the honesty!

MICHAEL BERMAN

Been a customer of Bay Ridge Subaru for twenty + years and 5 Subaru’s. It’s a new experience. Waiting room A+, service people A+. Clean, quick pleasant. Asked how long a wait, 40 minutes. 40 minutes later the job was complete. All I can say is This is the place to go for service.

Radeep Lalak

Scheduled maintenance; no issues. Robinson is an asset to Bay Ridge Subaru and the customers. He always goes beyond to assist with resolving or try to prevent any mechanical issues.

John Capetanakis

We worked with Anthony at Bay Ridge Subaru when buying a new vehicle. They were able to get just the car we wanted and process could not have been smoother. Clear communication and easy to work with. Looking forward to years of service there!

Jessica Velazquez Lugo

I always have a pleasant experience going in to Bay Ridge Subaru. Whether for an oil change, inspection, or to have any other service done, the team here is friendly, straight forward and extremely helpful.

Venecia Rosanelli

While driving to work on Friday September 16th, my dashboard lit up with numerous warning lights including check engine, eye sight, traction control and a few others.I was shocked and concerned as the car has less then 25 thousand miles on it and I service the car every 6 months. I called to make an appoitment when I arrived at work and was informed that Friday September 23rd at 7:30 would be the earliest service appointment. My car was diagnosed and it was revealed that EVAP system clog was detected.

leon einser

Came in for a warranty issue and was treated in the most efficient courteous respectful way repair was done expediently above all the attention and individual V I P service Mark Dottavio extends to all customers is what makes this dealer ship pleasant and outstanding.

Laura Mosso

Scheduled inspection was easy. Taken on time and was done in a very reasonable time. The Service Department is great.

Karen Pritchard

I came in for an emergency repair after my battery just died out of nowhere. I rolled into service unannounced and they fit me in and got it fixed the same day. I use my car for work so i really appreciate them tending to it expeditiously! Thank you!

Michael Gutnick

I was very pleased with the service and quality of the work. The customer relations team is truly excellent. Quick in and out and the prices were very competitive. I would not take my vehicle anywhere else for service.

Zoila Dennigan

I went for an inspection for my year old Impresa (which I love) at the Bay Ridge (Cropset Avenue) location and it was definetly a non stressful wait. They have a comfortable waiting area that privides us with coffee and tea. Subaru is marvelous 🤗 …

Chris Kocher

I came in to get a second key made. I was impressed with the professionalism and high service standard. Everyone I interacted with was very nice and very professional. More importantly everything cost exactly what they said it would and took exactly how long they said it would. I would have no qualms about bringing my car to them again.

Joyce Baldino

I always enjoy my experience at Subaru. Everyone is helpful and friendly. Service with a smile. The wait time is always accurate.

jon kay

120,000 mile service on Forster. Sales advisor promptly notified me of status and answered questions. Good experience.

Richard Silverman

also had State Inspection. I was also informed that fuel injectors were dirty, so had them cleaned and serviced. It took longer than I was quoted, but price was okay and my Impreza runs smoothly like a new car. Waiting room is clean and comfortable.

Ivanna Lopez

Team was helpful and professional. I’m very happy coming to the dealership and knowing my car is in good hands.

Dave Diaz

I drove my car right in for my appointment i was late for(traffic sucks). They were all good with this dropped the car off, walked around outside dealership for a while them came back and car was ready, about 2 hours which is what they said it would take.

M Wood

Had trouble with the wheel alignment, which they were quick and great customer service. I always goes there for oil change..yes I can go anywhere else but their customer service is the reason why I still go.

George Janis

Super quick with the oil change & the recall. Marc explained everything clearly & how it long it might be.

Kathryn Erbe

I am so grateful for the service I get at Bay Ridge Subaru! They always take good care of me!

Ross Wisdom

Always great service I actually look forward to bringing my car in for service.

Matt Rigby

Went in for a factory recall+general service, Robinson was great! Very professional staff overall, got what I wanted done and were flexible with timing. They're maybe a bit pricier than your small local shop but that's dealerships everywhere.

William Schimoler

Brought my 2020 Outback for Recall service (Transmission issue). Was determined that I needed the part replacement. However, they did NOT have the needed parts. Since the parts were not expected for a few weeks, I was provided with a loaner vehicle. While I prefer my own car, since it has Turbo among other features, the loaner was brand new (less than 5,000 miles) and was a essential for me to make my necessary travels.

nallasivam vamadevan

I was very happy with the service.They paid attention to my problem and resolved it properly.Anastasia was very pleasant, attentive and efficient.She makes it so easy to deal with the problems.I would recommend your service without any reservations.I live in another borough, but will keep coming to your service department in the future. Thanks

Andrew Hamingson

Robinson was terrific. Very clear with his explanations and totally upfront about costs and time to do the work. He is a major asset of Bay Ridge Subaru Service!

Frances Annette

I was surprised to the High Quality of Service at this Subaru Location: everyone is very helpful, attentive and they listen to any concern regarding your vehicle. I really had a fantastic experience at the Brooklyn Bay Subaru dealership. Thank you for your services guys. Well done from start to finish. I felt comfortable and relax while my car was being service. 💕🤗💕 I recommend them. Thank you 😊

Lisa Lilienthal

One employee was not so friendly too bad I didn’t get his name. I know he’s a change cigarette smoker.

Milon Alam

Vanesa of Bay Ridge Subaru was wonderful. I had to leave my car for services, she updated me about the status of my car. At final step, Andrew , the Supervisor took care of me. I am happy with their service.

Francisco Campos

Bought a 2018 outback, got it covered under warranty. All Oil changes free. Loving it. Great customer service and sales too. Managers are nice and they really work with you. I traded in a Tundra and got good value for it. Unlike Gregoris' Subaru who did not want to work with me and they're stuck with cars.

Joseph Marino

State inspection. Also detected cause of unusual noise while idling. Parts to be installed when they arrive. Always feel better getting car serviced by experts trained in Subaru maintenance. Car will be twenty years old next month and rides like new. Thanks for another competent service experience and good communication.

Lawrence Billitteri

I found the experience very surprising everything went well and I didn't have to wait all day to have a few things done

Mikhail Kushnir

It was oil change and multipoint inspection. Polite and kind personnel, convenient waiting space. About an hour time. Detailed report on checked car condition.

Rich Pinsky

Terrific and capable people. They never, ever let me down. Never. And Anna, a service advisor there, is especially wonderful.

Mark Elbaum

I AM IN THIS SERVICE DEPT EVERY FEW WEEKS. MARC, ALONG WITH THE REST OF THE FOLKS IN THE SERVICE DEPT, ARE TOP NOTCH. THAT IS THE REASON I CONTINUE TO RETURN HERE FOR ALL OF MY SERVICE NEEDS. THIS YEAR MARKS 21 YEARS OF MY VISITING THE BAY RIDGE SUBARU SERVICE DEPT.

Janet Miller

Tire pressure light was on. I was given an appointment for the same day when I called. Mark was my service advisor. He kept me informed on the progress of the tire repair. Marked explained that the tire had to be replaced and that they were waiting for approval from the insurance company. Mark did tell me that they received approval to replace the tire.I have been coming to Bay Ridge Subaru since 2015.Mark is very professional and always keeps me informed when I bring my car there.

carlvin delfish

The service and workers were out of this world,courteous,gentle and very professional

Mathias Weiden

Very happy with my recent experience at Bay Ridge Subaru! Needed to have some damages repaired on my 12-year-old Forester. The team did excellent work - the car exterior looks better than it has in a long time. No trace of those damages any more. Also, the team (I mostly worked with Annastacia) was easy to work with. Good communication with me, they managed things with my insurance company, etc.

Jeanny Belladonna

I am very satisfied with Bay Ridge Subaru and I always bring my cars here for service. From the ease of booking the appointment online to checking in on the day of service, the process is seamless. My service advisor, Marc, is attentive, helpful, and always makes sure my car issues are addressed. The technicians are very good as well; I have never had any issues with the repairs. The staff is very friendly and waiting area is very clean.

Steve White

Detailed the car. They do a wonderful job. I don't give anything 5 stars as nothing is perfect. But 4 stars are my highest. I recommend them to anyone needing a car crystal cleaned. They even clean the engine. It's more money than one of those car wash places. But you get what you pay for. Excellence!

Virginie Danglades

I brought my car for a maintenance check and to fix a broken mirror. The service was top-notch. Annastacia, my service advisor, was professional and friendly, like everyone there. I had to wait a couple of days for the parts, but the work was done well, at the cost that had been quoted to me. I had a very good experience overall.

Christopher Boardman

Great place, they thoroughly explained everything I needed done on my car without being pushy. Great work too.

Cheryl Hawkins

Annastacia was helpful, informative, respectful. I was extremely pleased with her professionalism. Thank you. Mrs. Hawkins

Felix Seagal

Waiting area is air-conditioned with a choice of coffee. Waiting time - acceptable. Do not like - after every oil change constantly put a sticker with incorrect milage. 2,000 miles for synthetic oil. Really?

Barbara Minakakis

I had a strangely noisy car! Marc and his technicians diagnosed the problem: a worn, loose heat shield. Getting me ready for my next long drive included replacing the heat shield, cleaning up and securing the battery, changing the oil, and other tweaks. Thanks as always.

Anna Van Lenten

They're good but they are way too expensive. You generally want to avoid dealerships in favor of mechanics you trust because you pay through your teeth.

Kristin Fritz

Had such a pleasant experience here! Even tho my appt was apparently not in their system, the service dept accommodated me and had me in and out of there super fast. And they were incredibly friendly throughout the whole process! They are officially my go-to now for all things Subaru service.

Richard Tsujimoto

I've been bringing my car to Bay Ridge Subaru for years and have been very satisfied with their service.

Jim Hayes

The Eyesight stopped working. I called and received a fast appointment. Arrived at appointment and was met by totally professional people who directed me to a clean neat waiting room where I waited about a half hour for a diagnosis and repair plan which was fully explained in words I could understand. Parts are ordered and they will call when the parts are in. Couldn't be happier or more pleased with the professionalism and treatment I received.at Bay Ridge Subaru.

Sash Winter

Came to make an appointment for upcoming 6 months maintenance, but service manager asked me if I have time right now, so 45 minutes later I headed home with everything done, great job!

David A

More than just an oil change, tire rotation, fluid check, multi-point check. Conscise report, friendly service, clean and comfortable waiting area. in & out 1 hour/15 min.

Gil Samuelson

Marc, the service manager and his team of technicians serviced my vehicle as the manufacturer outlined. I came in to have additional services, services not covered under warranty, with an out of pocket cost, but was told, you don't need it at this point. Many dealers could perform a service regardless of whether you need it or not, but Marc and his team always do right by me. It's integrity that matters most. They aren't the closest Subaru dealer to me, but treat me right, and for those reasons, I'll make the longer drive to them. Sincerely, Gil

Klara Wahlster

I've come here twice for routine maintenance (including oil changes), and once for a CVT programming recall, the most recent of which was my 12-month service a few days ago. The staff is friendly, although the process of initiating the service appointment was a bit mystifying the first two times I came (and that was partially due to COVID procedures). Waiting room facilities are great. My car has driven fine after each service. The only reason I knocked off a star is because the wait times are completely unpredictable. My first maintenance schedule service took about 90 minutes, the recall, which the manufacturer listed as a 20 minute procedure, took 3 hours (and they loaded into my paperwork an arrival time that was two hours off from when I came), and my second service took about 90 minutes again. All three were done with appointments in place. I will still continue to go here, the convenience is unbeatable and the service itself is mechanically sound, I just know now not to schedule anything until much later on in the day.

Ethan F.

Excellent service as always . Excellent personnel. Whether you are getting a car or servicing one, highly recommend this dealership. Marc was great

george engel

A Recall CHAIN repair , an oil change , a TPM LIGHT AND AIRBAG MODULE . A LOANER CAR WAS OFFERED IF NEEDED . BUT ALL NEEDED SERVICE HANDLED QUICKLY AND EFFICIENTLY WITHIN A FEW HOURS . THE BAY RIDGE SUBARU STAFF WAS EXTREMELY COURTEOUS , EFFICIENT , PROFESSIONAL AND QUITE FRIENDLY . THOSE WHO ATTENDED ME : ADVISOR MARK , GREETER JESSICA AND THE TECHNICIAN WAS DAVID. I WAS ASKED IF I HAD ANY QUESTIONS OR FURTHER CONCERNS . THIS WAS UNEXPECTED STAFF DEDICATED CONCERN FOR MY OWN PERSONAL SATISFACTION. KUDOS TO THEM. I MENTIONED THIS TO THE GENERAL MANAGER , MICHAEL CHIUSANO , WHO ALSO PERSONALLY GREETED ME AT ARRIVAL AND WHEN DEPARTING. I THOUGHT THIS WAS EXTRAORDINARY CUSTOMER ATTENTION AND PRAISE THIS DEALERSHIP AND STAFF FOR SUCH A HIGHLY PROFESSIONAL ATTITUDE. I DRIVE PAST ANOTHER SUBARU DEALER A FAIR DISTANCE JUST TO DO BUSINESS WITH BAY RIDGE SUBARU . ITS THEIR OWNERSHIP , TOM AND MANAGER CHIUSANO WHO HAVE BEEN SO GREAT THAT I ONLY PREFER THEIR RELATIONSHIP. HATS OFF TO A WELL TRAINED STAFF.

Alex DeMille

Good experience. Marc was professional and communicative, and service was performed in a timely manner.

Doug Elliott

Everyone one was professional and courteous. I arrived early and they got me out 45 minutes before their estimated time

Herb Chu

Marc was customer friendly and the oil change and inspection services were completed promptly.

Valery Dronsky

Excellent service, excellent job, on time, excellent communication, highly recommended, will continue to go to Bay Ridge Subaru

Marc Hendricks

Brought my car in for servicing. This site is always professional. Marc is amazing. Would definitely recommend.

Angenette Marbury

Arrived earlier than scheduled for an oil change. They were gracious and took me in still without a problem with expediting my service… I was so happy because I needed to get my son to practice! It was very much appreciated Subaru!

Keith Gomes

The team was accommodating, and made an expensive horrible repair as pleasant as it could be - Robinson is amazing.

John Castaldo

Vanesa H. was amazing. I called looking for an appointment for a NYS inspection and an oil change. She was able to get me a same day appointment. She was thorough, professional, and communicative. I highly recommend Bay Ridge Subaru Service and Vanesa H. in particular.

Patricia Mangiacapre

MARC D'attavio took care of servicing my 2021 Crosstrek on October 22, 2022. I was due for an inspection, and oil change . He was very courteous and thorough.

Susan Wong-Cohen

As always, everything from booking the appointment online to check-out at the end of my appointment, was easy and efficient. If there was a delay, I was given an explanation before I had to ask. The waiting area was clean, there was plenty of seating. Staff were courteous and informative. Also, although my car was scheduled for a 30K service, due to my car's low mileage the service dept. did not feel the major maintenance service was necessary, and so only did an oil change and an all-systems check - something I greatly appreciated.

Elizabeth T McInerney

Bay Ridge Subaru is an excellent and honest dealership. We go there for service routinely and have always felt treated well. We took our car to another dealership while we were out of town and that dealership told us we needed hundreds of dollars of service work. When we took those recommendations to Bay Ridge, they quickly confirmed that we were being upsold services and we really only needed a fraction of the recommended services done. Their prices are good and they are friendly and reliable. Highly recommend them.

Richard Maloff

As always, service is always with a smile from Marc, and prompt, efficient service without the uncomfortable hassle of service personal trying to push unneeded, unnecessary services. Have great trust and confidence in Marc and all Bay Ridge service mechanics and personal. THAT MAKES A HUGE DIFFERENCE IN CONTINUING BUSINESS WITH THEM. Thankyou for earning this comfort and confidence

Kris Bevilacqua

They diagnosed the problem, ordered the part, and when it arrived they put it in right away. Nice service representative, efficient service. Friendly staff.

Russell Trakhtenberg

While pricey, it was professional and fast and the car runs like new now.

Marcy Arlin

They finally found the mysterious battery drain. Fixed tire. Question about how battery warrant works if I don’t drive car a lot (I’m semi-retired).

Larry Einstein

Service was a recall, which they completed ☑️ n a timely fashion. I waited with others in the waiting room which was bright and clean, and offered Starbucks coffee and health bars. Very nice setup for which I was grateful. I was also able to go next door to look at 2022 cars and talk to salesman.

Enrique Miche

We can not praise enough the great service we got last week at Bay Ridge Subaru. We were away from home (Pennsylvania), and found ourselves in need to replace a tire (badly damaged in the middle of the Verrazano). It was past 8 pm and the dealership was closed. Luckily the manager was in. Not only did they open the place to leave our car overnight, but they also offered a loner for us to drive back home. The tire repair cost was very reasonable and for the loaner they charged us only one day of the two it took us to retrieve the car. Exceptional service.

Gab-e

I got the recommended service for the miles. Staff was helpful and courteous

Evan Cesanek

Robinson was a great service manager. I’ve worked with others at Bay Ridge Subaru in past visits and had mixed experiences, but Robinson was noticeably easier to work with and attentive to my vehicle — which ended up requiring a couple of unexpected services that I’m glad they flagged for me as the car is running very nicely now — and on a very busy day to boot.

Monica Sweeney

Arrived early for my appointment. I was taken early. Marc explained what I needed to do, how long it would take and how much it cost. Everything went as outlined and they finished early. This place is a class act. I have to continue driving a Subaru, I’ve become so accustomed to their outstanding service.

Gina Muzio

It’s always a pleasure to go to Bay Ridge Subaru. They are honest, kind, and through. I worked with Annastacia the past two visits and she was nothing but patient with me! As much as I hate taking my car in for any service, they always make me less anxious. As always thank you!

•Boba Leø•

Service was quick and on time. However, the service rep tried charging me 150$ for diagnostics. I told him that it should be a part of the multi point inspection which comes free with an oil change. I didn't really appreciate that.

Alla kogan

Using service department often with few cars in the family, always feel appreciated and well taking care of. Safety is important to my family and having all of our 5 cars serviced by Bay Ridge Subaru gives us confidence on the road. Thank you Marc and service team for always taking care of us!

Sergei Makuta

Great place, good atmosphere, friendly and helpful staff. I recommend this service.

Richard Inz

Marc was very professional and attentive. He proactively suggested the oil change that I hadn't noticed needing. He took great care of the new battery for one fab and having the misaligned front bumper realigned.

Anton Boichev

I've bought a new car from Bay Ridge Subaru. The sale was quick, easy and pleasant experience.

Jeff Raheb

Great service. Robinson at Bay-ridge Subaru was courteous and always kept me updated

Courtenay Symonds Birchler

Great service experience! We had an urgent need for repairs and they even accommodated us with a loaner when a part didn’t come in on the originally expected timeline. Great communication and our car hasn’t looked better since we purchased it!

Igor Pruzhansky

Excellent service. Oil change was done under an hour and free of charge.

K

I love coming to Subaru Bay Ridge dealership, because of the service. My Subaru is far from new, but it’s just really wonderful to go and know that you will be treated with respect and courtesy. I even go there to do my New York inspections. I’ve known Marc for years of coming and he’s always been nothing short of excellent. Please keep up amazing service and I will keep on coming back!

Susan O'Connor

It is always a pleasure to visit Bay Ridge Subaru. The best bonus is seeing Marc approach our car at checkin. He is always professional and personable. We have had Subarus since 2001 and would not use any other service. Always feel welcome, listened to and car is always in tip top shape.

Peter Dube

Brought my 9 year old 90k Mile outback in. There were multiple warning lights displaying on the dashboard. Thinking the worst news was about to be handed down to me regarding this vehicle, I was pleasantly surprised to find out that the service was covered under the original manufacturers warranty Back on the road again, yippee! Ernie, the sales service technician who assisted me was very courteous, attentive, and followed up with me every step of the way. This recent experience proves to me again that Subaru is top shelf when it comes to vehicle quality and customer satisfaction Thank you Bayridge Subaru, you guys are fantastic, I highly recommend you to anybody in Brooklyn who needs a new vehicle or service on their existing Subaru

Arthur Kutcher

I bought my 2020 outback from Bayridge, and have only had wonderful experiences with them!!

Tess Howsam

Robinson and Danny are incredible. Kind patient and professional you feel talent care of and they help demystify car maintenance

Dimitri Michalakis

Usually service here is pleasant, but not lately. I bought a hundred dollar bumper guard and asked a service advisor I know (this is my second lease here) if somebody could help me put it on or make sure it was put on properly and he said, "Sure, for ninety dollars." I came in for the complimentary oil change recently and another service advisor (yet another new one) suggested at 14,000 miles my car would need a tire rotation and might need a cabin filter. She would let me know about the cabin filter. Okay, I said. I waited for two hours, but then was presented only with the bill: $140. For what? Cabin filter, tire rotation--and a fuel treatment. What fuel treatment? You approved it. I did not. And in two hours that I sat there I was not told any of what I needed and how much it would cost--if I approved it. My regular gas station mechanic does that much. Not a way for an otherwise professional service department to operate.

Bhinda Keidel

I had a repair to my window done recently and the service was excellent. Marc had me in and out with a loaner so my workday was not disrupted during the work. The work was excellent, and customer service top notch. I highly recommend Bay Ridge Subaru for service.

Frank Tommasini

Fast, prompt, courteous service. Nice staff and clean friendly waiting area

Sandie Burrus

The computer in my car was acting independently from my fingers and I drove right to this dealership. Service repaired it and charged nothing. They competed the work quickly even though I didn’t have an appointment. Wonderful business. Very honest

Michael Reade

There was a weird problem with the car. There was water below the passenger’s seat. Probably due to a water bottle freezing and breaking due to the cold.

James Paolillo

Very nice people. Excellent service. Will definitely use them again. Hopefully, just for service. Not repair. HAHA

William Corsello

Did required repair for recall. Fast and courteous service Marc is a true gentleman.

Amos Berger

Great care. Quick and made me feel valued as a customer.

Greta Pemberton

Good experience with first and free oil change. Not sure I needed it at 1300 miles but new oil couldn’t hurt.

Janice DiLeo

Had an inspection and oil change. It was, fast, efficient and free!

Nance 945

I had an outstanding experience buying my car from Bay Ridge Subaru! The whole team there is great. Excellent customer service, thorough, friendly, and professional in every way. Mike Chiusano made the entire transaction quick and easy, and as smooth as could be. And Anthony Grippo went above and beyond explaining every little detail about my new car to me. I never felt rushed and every single question I had was answered. I love my new car and I highly recommend going to Bay Ridge Subaru, you won't be disappointed!

Ec NEWELL MAN

Tire replacement. Robertson is a professional and did whatever was possible to have the change to be swiftly completed...

Igor Ratmansky

Very happy with the service provided. Timely, professional, highly recommend.

andrew litz

Very efficient and courteous service. There is WiFi available in the waiting room.

Jade Archibald

Vanesa was absolutely amazing in assisting me with my service issues, she was attentive, understanding, & very knowledgeable when explaining the issues to me; the efficiency was also superb for a Saturday which I appreciated greatly. Off this service visit alone I will always continue to come back to Bay Ridge Subaru!

Richard Fischetti

I had a great experience. Robinson was extremely professional and kind.

Angel Gonzalez

Robinson was professional and had me out in reasonable time.

Sabina Triunfel

Great experience. Warm welcome, timely turnaround time. Thanks Anna !

Wei Chen

Very good services and fixed the problem. This is my 2nd new car from Subaru therefore definitely recommend to my friends. Thank you Marc! and service team!

Harry Rossoff

Marc and the Bay Ridge team did a great job.

J Webb

Wait times have been horrible lately Waiting two and a half hours to almost 5 hours the last few trips. And it was for a tire change and oil change.. and other customers waiting had similar waits for similar services

Enrique Arroyo

The service provided is top notch and the staff are professional and knowledgeable.

S Levine

Needed a new tire A nail was by the sidewall. The tire was ordered and received in one day I had tire protection so it cost me nothing. Marc took care of everything with a smile as usual. It’s a pleasure doing business here

ANGELO OLIVA

Service was done quickly. Very friendly customer service.

Michael Kimmel

Dealt with dead battery. So friendly, helpful, and dealt with it immediately.

Robert Weingast

Service was excellent It was done in a reasonable time.

Hugo Arturi

This was our first time bringing in our new Subaru Crosstrek Hybrid for its 6mnth/6K service. The process was smooth and efficient. Staff was polite and helpful. Waiting area was equipped with wifi so I could work.

Adam Bresnick

Quick diagnosis of problem, and even quicker fix. Excellent all around!

Igor Rudenko

A good place, professional staff,willing to help you

KYLE MCGEE

Marc was great. He’s always personable, knowledgeable, and keeps me updated. I really appreciate his assistance when he is assigned to our repairs.

Dean McRobie

My first service after purchasing was smooth and easy. My vehicle notified me it was time for an oil change, the dealer booked me in, a nice set of reminder texts, in and out in an hour! Bart ridge Subaru is awesome!

Jason Wu

Very professional and friendly place. They will take care of the Subaru customers without overcharging you. They even let you bring your own oil and only charge you for the service fee.

Winston Seville

As a first customer at subaru service it was a pleasant experience the service to me was a bit long but within the time period that was specified overall 😀 a five star 🌟 🤩 …

Rhonda Deflorimonte

Service was great, no complaints. Annastacia was excellent

George Trapatsas

Great service. Very courteous. Got me out on time!

Eugene Cerruti

The service was excellent and all questions were answered.

Gail White

Always happy with the staff and service at this location.

Patricia Press

Routine oil change and a possible problem with the volume of my incoming call volume. Both handled promptly.

carla phillips

Ernest was great & honest. I was hesitant coming here at first reading some of the reviews. They were professionally and up to par with service. Thank you.

Oleh Mashkin

Amazing service and friendly staff. While you wait for your vehicle, you could have some freshly ground starbucks coffee ( decaf, medium, or dark roast ) in addition there are some snacks aswell.

Kimi Mongello

wonderful staff and service! Anna rocks!!!

Elka Gould

Honest and efficient team. They have a nice waiting lounge and clean bathrooms. Thank you Bayridge Subaru.

Daniel Wiener

Quick, efficient and handled the first service for our 2022 Subaru like pros. Thank you, BRS.

Igor “Igor” K

Thank you very much for tremendous improvement!

Jose Pineda

I am sorry but really they have to be more considerate with the guest they make you wait 3a4 hours just to replace a battery

Elizabeth Gifford

Passenger side mirror could not be adjusted from inside the car on the door console. They fixed problem within an hour. My only complaint is driving home I noticed they scratched the windshield

Alicia Sena

This is the best Subaru dealership ever!! Friendly service every time I show up. I know my baby will get fixed right .

Leon Mordukhovich

Great service. I have been using this service all the time. They are very professional and reliable.

Phyllis Spolansky

Marc was very pleasant and helpful to deal with. Work was done efficiently and in a timely manner.

Eric Steinhardt

State inspection for this visit, but always professional and courteous. I like the fact that they over-estimate the time your service will take and then deliver ahead of that estimate.

Bridge Betsy

Own a 2013 Forrester after purchase in Newark,DE. have my vehicle service and replace new tires/battery at BayRidge Sabaru from 2013 to September 2020. Now I have relocated to ATL I missed my service Advisor Mark he was the best always return my calls any questios I have takes time out to explain everything about my vehicle and what needed to be done.Every advice regarding repair was always on POINT such courtesy and respect Mark I really want to used this platform to say. Thank you!. for 8 years, every six months had my vehicle service and the in between service visit to check my battery, you are such a professional in what you do.Thanks also to your Manager when he removed the water from my rear tail light cover and didn't charge me.He handle it with such professionalism the way he spoke with me about what happen.You are great at what you do.Thanks again Mark. I will give Bay RIDGE Subaru a 10.Don't hesitate.Just sharing my experience. GREAT JOB!

Shawn Nadel

I’m always treated well when I come to Bay Ridge Subaru for service. I’ve been a customer here since 2003.

Tatiana S

Quick, reliable, professional service. Clean, convenient facility.

Albert Haggerty

Not sure if they were trying to upsell.us on a suggested repair.

Hedda Burnett

Great experience from front to back. Super friendly, Knowledgeable, timely, communicative. Best experience I’ve ever had with a car.

Rebecca Landucci

Bay Ridge Subaru helped me out when my window of my Subaru Impreza was stuck. I was visiting from Washington DC and bay ridge Subaru quickly and efficiently helped get the window in the correct position and kept me updated. Thank you!

Elly Spicer

They improved the ride of my car by checking everything and fixing what needed repair. They were on time, professional and I am VERY glad I used them. So is my car!!!!

Dadi Zvulun

No appointment needed! Fast service

Pablo Ruani

Satisfying experience. As a new comer to NYC I felt welcomed by the good service given to my Outback. Highly recommended!

Joshua Williams

I used bay ridge subarus service twice. There work is excellent. The service associates were very kind and helpful. I will continue to get my vehicle serviced here.

Brandon Bacolo

Marc is a great service Rep. Always available for a update and is straight forward with the repairs that are needed. Thank you very much.

Marty Walpin

They took me on time, explained what was to be done and completed head of their estimate. The wait room is very comfortable and clean

Uriel Rocha

Subaru service is the bes compared to any other car brand

Elizabeth Clerking

Seamless check in; received prompt updates; and work completed satisfactorily. Also, pleasant and professional personnel.

Janet Zimmerman

I recently purchased a car at Bay Ridge Subaru. The salesperson, Gerald, Was the most professional salesperson i have ever dealt with when purchasing a car. He knew his vehicle, gave us a good deal, was prompt and courteous.

Khalil

Tire warranty quick fix and fast service.

Donna Bosalavage

Work was done quickly and expertly!

Seymour Brooks

Made an appointment and they were ready for me when I arrived. They predicted 2 hour wait but were done in 90 minutes.

Fábio Coelho

Very fast and and all the staffs are very polite

MandC Gatherings

Bay Ridge Subaru is the best. Bought my certified preowned Outback there and wouldn’t take it anywhere else for service!

Joseph Nguyen

Came to them with no appointment (my mistake) but Sabina was able to fit me in and get me out the door after a couple of hours. Definitely will come back (and make an appointment this time!)

1yrolder

Friendly customer service. The amount of time I had to wait for my car to be serviced was reasonable but the prices are expensive

Michael Pinkney

My host was very professional and gracious

VVN T

Friendly and thorough staff. Very accommodating. Wish all garages were like this.

Elizabeth Graham

It is always a pleasant experience dealing with Subaru Bayridge

Salvatore Gogliormella

Great service. Very efficient.

Edward Goldberg

great really check out the car in detail

Frank Fellous

Very good experience and efficient service.

Ashley Allen

Always a great experience at this dealership!

Gee Whiz

Service was quick and easy for an all points inspection, oil change and NYS inspection.

David Gould

quick service; superb waiting area; good communication

Mohammad Al-Ajam

They are professional, timely, accurate and helpful

Cloudy

Brought a car from this dealership and had the best experience.

Karla Held

Always great service.

Lenny Zelfine

These guys are prompt, respect appointment times, courteous and fair.

NateDatt Boul

They're the best in its class subaru the customer service is very fast and accurate

Alex Xiao

Its a hit or miss when it comes to customers service for me, sometimes they were very eager to help and explained everything to me so I know fully whats going on and others they will just tell me where to sign and how much to pay afterwards without any explain anything, I had to ask myself and inform them that they didn't give me a certain document

tom ryan

Tire repaired most courteously and professionally

Megan Ryan

Four new tires installed (2015 Forester running on all original tires with dry rot).

dana pullini

Excellent customer service from beginning to end. 🥰 …

Moshe Stempel

I recently visited this dealership to get some genuine Subaru coolant for my car. At less than $30 per bottle, it was less than half of what Walmart wanted for the same product.

John Rakis

Quick check in and the work was done promptly.

Fikret Cekic

Very decent place the owner is an exceptional man. Purchased my STi from here.

Rosemarie omero

In addition to oil change found out needed 4 new tires.

Valerie McDonald

In an out in an hour very impressive.

Eric Wilson

Friendliest group of employees in the service department. Will only bring my Impreza here for as long as we live in NYC.

Suresh Murugiyan

Auto rear door lock issue

Rumman Hossain

Great service, very professional and nice lounge area. I enjoyed working with Ernest.

mhamburg44

Always professional and very courteous!

Raun Rasmussen

great service, thank you!

Michael Gillis

check up on brakes and windshield wipers.

danny lui

Nice peoples good service

Stephanie Labes

They are always lovely and I trust them with my car (meaning I trust them with my family's safety)

Anthony Cortigiano

Expensive and sometimes time consuming but worth it . Keeps your vehicle safe and smooth.

Jeffrey Weber

Always great customer service.

Rosalyn Lee

Very classy, clean, and efficient. Much better than years ago when i first brought my Subaru for service. I'll be back!

AnnaLisa Mitaritonna

They are Great!! communicate well about services that are needed and accurate estimation of timeline!!!

A Rose Rose

Went for a yearly inspection. service was quick, polite, clean, professional.

Keinan Lee-Zampi

Very friendly and professional!

Eric Lo

Quick, honest, and reliable.

Fahim Ferdous

Professional and prompt service.

pauly mcnasty

Quick and easy. They don't push extra services on you, only what needs to be done. The staff are friendly

Irving Katz

Outstanding attention to detail and prompt and courteous service. Who could ask for more?

Alexander Ehrlikh

Very pleasant experience.

Gail Girardet

It is as a very positive experience and very professional

Canny So

Very nice service from reception to end. Nice waiting room with free beverages and snacks.

frank demenagas

Marc is a gentleman and great representative.

Fred Einerman

Oil change an viper replacement

Mike Hipscher

Fast, efficient and courteous. Tire rotation and balance.

Ronald Lehrer

Overall, all was excellent!

Ved Gera

Excellent customer service

Trudy Sharpe

Excellent Service! Marc and the team are incredible!

John diggs

It was good Thank you

Bernie Price

Excellent customer service provided by Vanessa & Subaru staff.

Jam L

Professional and friendly services. Waiting area is relaxing and comfortable.

Reformedish

Great waiting area with snacks and coffee and 10/10 service!

mark reyfman

Great service. Very quick.

Leonetta Keys

Very good service

Mila Yakoby

Done professionally and timely

steve weekes

Good service specials advertized.

mary macchiarola

Courteous and professional staff,as well as speedy and efficient service.

Alexander Khudyak

As usually quick,professional and convenient

Bob Riggio

Continues good experience at Bay Ridge Subaru

Ceferino Medina Jr

Service my 2015 forester they give your car a full multi point check and give you their review.

Nikolas Loukas

Excellent fast service.

RAMON COLLAZO

Excellent service always

sean sullivan

Always a pleasant experience.

James Paulson

I always receive consistently good service.

OneEye Rabbit

NYS Inspection - Fast Service

Ron Schweiger

I brought my 2019 Subaru Forester in for the one year service and the NY STATE inspection. I have been using Bay Ridge Subaru since 2013 when I bought a 2013 Forester. I now have two of them. Within one hour, my car was ready. Their sales and service departments are friendly and courteous.

Natan Bitterman

Excellent team everyone is very nice

Thomas Knowlton

Great experience - very professional and efficient.

Kim Brown

Service was good.

Susan Gunther PhD

Excellent service! Highly recommend!

Carlos Beltre

Friendly and quick service.

Robert LaFosse

Fast and friendly

Viktor Yermakov

Very nice service, fast and responsible, thank you

Jeffrey Peltz

I have found Bay Ridge Subaru to be honest and professional.

Peter Bruno

EXCELLENT service Marc at Subaru is the best!

Dellmen Hecht

thorough & quick

Robert Malfucci

Courteous and Quick - a very positive experience

umer asif

Quick and efficient!

Seth Ullman

everything fine

Paul Livant

Excellent

FR RAJAN PETER

Very good, very friendly.

M Cilek

service was quick, reliable and good.

William Ash

Great

Larry Scheiber

The experience was okay

Yvonne D'Andrade

Awesomely comfortable.

Ron Lerner

Excellent service

Zhong Ren

Nice and convenient

Michael Michael

Fast, on schedule

Albert Esposito

Great

Bryan Castillo

Quick and pleasant as always

Andrew Henry

Excellent

Larraine Pampellone

Fabulous

Jeff Kaplan

Fast service

Ellen Banney

Excellent service

Sherwin Chue

good service

ganon k

0 complain. Never have any issue.

Alexey Bagryantsev

Service was made fast and professional.

Joseph Gonzalez

Oil Change NYS Inpection

Steven Knoblauch

Great and prompt service.

dave ramoutar

Good service but too expensive

Alan Schlanger

Fast,pleasant, and through

Ana Fernandez

oil change and inspection

Jaswatie Rakheram

Great service

Duncan Kruse

Friendly, knowledgeable staff

Jennifer Gill

service

Frank DeSabato

went very well

Christopher Rothwell

Excellent service.

Shinda cover-bowen

Engine light

Reuben Tull

Great service

Vladimir Shander

On time, professional, courteous.

Jin He

good services

Preston Merçant

Great customer service

Aleksandr Krymskiy

Great service as always

Alisa Yalan-Murphy

Honest and straight up!

Jo-Ann Acey

18,000 mile service

Annmari Dubrino

Excellent

Lauren Young

I've been going to Bay Ridge Subaru for all of my car needs for two decades! Excellent, excellent service -- and it feels like a family establishment. I trust them implicitly, especially service advisor Marc D'Ottavio! I will not take my car anywhere else.

Aimee Boulet

Great work, timely, with good communication.

Annisa Rahman

As of now, all our experiences with BayRidge Subarau service team have been hassle free. This time we went for an oil change, and the entire process from booking an appointment, getting the service done, receiving any feedback - everything happened in a timely manner.

Patrick Mohundro

Long waiting times but friendly service!

Bernard Ott

Very efficient and respectful. Finished work ahead of scheduled time

Gregg Klot

The easiest and quickest oil change, tire rotation and inspection! Thank you Bay Ridge Subaru!

James Thweatt

Honest. Fast. Complete. Also best pricing of any subaru service in the area. Anna in service was great

Robert Nadel

Prompt diagnosis and repair

christina cepeda

Very nice staff and professional. Took care of a recall on my vehicle.

Yuriy Temnogorod

It was great service, on time and professional.

J Y

Update 2: I went in for an engine light problem. Marc & Andrew went above and beyond. Everything is fixed in 1 day. I really appreciate all of their help. They were very attentive and courteous. Update 1: I spoke to Andrew, he was kind enough to listen and address my issue. I have another appointment on Thursday for another issue and hopefully I will get an answer. I'm not giving anyone a difficult time or asking for magic here. I just want to know what's wrong with my vehicle and how to resolve the issue. Although Andrew wasn't so pleased about the review, I am just sharing my honest experience and stated I did not address it with them first. I did in 2022 (twice) and just not gotten any answers. Hopefully now that the manager is involved I will get an answer regardless whether it's the battery or something else that cause stalling. I really want to build a great relationship with them because they were great to work when I first walked in 2019. I lease my vehicle from them. This is my 3rd Subaru. There are several things wrong with my Subaru. My auto start stop and AVH also stalls my vehicle at times. 2 times on the highway, and 3 times on local streets. I brought it in and they say it's my dash cam taking too much power. PS: family have 3 of the same brand and model of dash cash not causing any problems.

Arlene Ramos

Recall,. And 6000 mile servicing

Richard Cohen

I was very satisfied with there service will come back to them again

Mendy Brummel

Service was quick, and professional. Everybody there is so nice and helpful, thank you! It's always a pleasure to do service by bay ridge subaru.

Ashley Karsenty

Very easy and quick experience. Everyone was very pleasant

Craig Rimby

Always a pleasure to deal with the service department at Bay Ridge Subaru and my service advisor Marc D'Ottavio.

Larisa Vollis

Great job, very professional. It's a pleasure to visit Bay Ridge Subaru

Miu Tai

I have had a new car for four months. It was very cold during Christmas. My car wouldn't start because the battery was dead. I had to jump start. The car would start. After one night, the car battery was dead. I can't start the car for several days. I need to jump start. I made an appointment to check at the dealership on Saturday morning. It took three hours to wait. They checked. Recharged the battery. They said the battery was fine. They couldn't replace it with a new one. But the car couldn't start the next morning. I had to drive the car to the garage again on Monday morning. It was a waste of time.

Radames Ponce

Technicians should be extra careful when working on rotating wheels. They have to be careful with the hoops. When working with the ones on my car, they gave them a peel that can lead to mold.

Marcela Alejandra Renteria

Excellent place, incredible service, quality of staff. I give him 100 🏅

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