Reviews of Ford Service. (Auto Repair Shop) in Nashville-Davidson (Tennessee).

Ford Service

466 Reviews

201 Comments

Auto repair shop

Auto repair shop

646 Thompson Ln Suite B, Nashville, TN 37204, United States

Description

Information of Ford Service, Auto repair shop in Nashville-Davidson (Tennessee)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Ford Service

Reviews of Ford Service

Britney Patterson

Wow this was a 5 star experience!! My service advisor Thomas was informative and helped me make the best decisions for my Vehicle. As a new Ford owner I am glad I found this retailer. From the curbside service, overnight drop. Best experience hands down. Would highly recommend!!!! Thank you Wyatt Johnson

Denise Tolon

Derek, was beyond Awesome, Excellent. I went in for oil change, and didn't notice I was there for about almost 3 hrs because I was on the phone. When I went to check on my car, of course, all.is good except I need brakes and tired, (wear and tear). Derek, also had them fix.my recall on my car while doing the oil change. When he said that I thought he was joking. I started to have good anxiety attack. That is what you call 1st time resolution when fixing my truck. I almost cried, because to get the recall done i would have missed or been an inconvenience for someone But the fact that he reviewed the account and saw what was needed he had them fix it. Derek, thank you again.Job well done. Thank you sooooo much. You made this customer one happy camper. Continue to go above and beyond, you will be rewarded. Hopefully Ford will recognize you. Sincerely, Denise. Thanks again.you were awesome.

Russell Durham

One of the best Ford dealerships and service departments I’ve been to, and I’ve been to many. We were traveling from out of town and were about to drive back to our home state when I decided last-minute to swing by and get the oil changed on my truck. Not only did they accommodate us last-minute, but they also resolved to investigate a noise that was audible at low speeds (that they themselves noticed and pointed out, although I already knew about it). They found the source of the noise, which was a sheared-off bolt attaching a wheel bearing to the rear axle, rendering the truck undriveable. Derek, our service manager, was incredibly responsive, communicative, accommodating and professional. He did all he could to help us out, and to find a way to get it fixed as quickly as they could. I literally am planning to get as much service done on my truck through these guys as is possible, saving maintenance for when I’m in Nashville. Unusually good experience.

Thomas Burns

Excellent and impressive customer service. I was pleasantly greeted by most in attendance at the dealership and treated fairly by Frank, the sale manager, and everyone in the service department. When my truck was required to by left, as the part that I was having installed was estimated to need a few hours to complete, the service department requested a Lyft driver to pick me up and take me home to wait, at Wyatt Johnson's expense. After completing the installation, I received a call and text message to inform me of the truck's readiness. A Lyft driver was offered to pick me up as well, although I did not utilize their kindness to return to the dealership. Picking up the truck was smooth and uneventful. The installation was expertly completed and in less time than was initially estimated.

Jim Moon

All of the employees we met were very patient, kind and helpful. They explained everything fully and did exactly what they said they would do. The only issues we have are the huge long delays in getting your car looked at. Even though we set up an appointment 3 weeks earlier, the day we arrived the service writer carefully explained that it would be possibly 4-5 days before they could have diagnostics run on the car. This was a little shocking, but we left the car, having little other recourse. They called us 3 business days later and said the car was repaired and ready to be picked up. Overall, a very good experience except for the long delays in getting the car looked at.

Vivian Dodson

I had an excellent experience! Mark was my service advisor and he took great care of me alongside the service guys. They got my car finished in a timely manner and I couldn’t have been any more satisfied. Give those guys a raise.

Cody Brooks

I have been using this dealership for the past 2 years for maintenance on my Subaru. 3 out of 4 of my last visits have been great. The only thing I would change is their time estimates. They always take about an hour longer than they estimate.

Dylain Francisco

I scheduled airbag recall appointment. Calling and scheduling was easy and seamless. Drop off my car on the day appointment and the staff was very friendly. The service was quick and they offer a Lyft ride back if you need to go back home. I look forward to scheduling future services for my car.

M Western

Genuinely impressed with the improvement of the service here lately. I have had nothing short of excellent service in the last few times I have gone to Wyatt Johnson Ford, over the past 6 months or so. I have been there for regular maintenance, recall warranty repair, and also to obtain quotes for body repair after someone side-swiped me. There were definitely struggles in the service department in 2020/2021- so I absolutely agree with all the reviews that were upset prior to the new management team/service crew. I think the team members are doing above expectations now- and the manager Mr Chambers deserves a lot of credit for turning things around down there. They have assembling a great service team, and I will continue to use them for all my service needs. If you were previously disappointed, as I had been, you should give them another try- I'm sure glad I did. Thank you Wyatt Johnson Ford!

KJ

This weekend, I was visiting from AL and popped a tire along the way about a hour away from Nashville. For context, I had to be back by Monday and drove in on a donut Friday night. So, I compared prices with Firestone, which had over a $100 difference in prices. Hard pass. I also called 4 other places about my specific tire rim size, which had to be special ordered from other places. Thankfully, I was paired with the friendliest, most accommodating advisor, Tommy. Even though they were completely booked through Tuesday, closed on Sunday, and despite me having dropped my car off 15 minutes before closing on Saturday, he was able to make sure my car was miraculously ready for me first thing this morning. And, to top off the already top tier customer service, he allowed me to have his extra energy drink that I desperately needed for the drive home. I usually don’t even take the time to leave reviews, let alone one of this length, but he deserves credit for all of the hard work and ample hospitality. I cannot thank him and the rest of the Wyatt Johnson Ford staff for helping me and my best friend to get home safely. Thank you SO much again!

Larry McKee

Took it in for minor recall issue, the service rep was quick and efficient in checking me in, and sincerely made me feel appreciated for coming to them for the work. Very comfortable waiting area. Dealt with a secondary issue, a broken coolant reservoir cap, quickly and at a reasonable cost. Best dealership service experience I’ve had in more than thirty years, will happily use them again.

Julie Melton

Derek Harvey was top notch at assisting me with my car issues. He went above and beyond with making sure my car was fixed. Also while I was there waiting another customer also stated how good of job Derek Harvey always done and that he is a very professional and helpful young man.

Doug Morgan

Derek in the service department was awesome. Friendly and helpful and did a good job. My frustration and the reason for not being 4 stars is that there is no way to reach this company through their phone system or the "chat" option through the website. I wanted to speak to a human to go over the scope of work before I brought in the vehicle but nobody every returned my calls. I would call and the phone would just ring and ring. At the end of the day I was pleased but frustrated that you cannot speak to anyone prior to your appointment. Also I never received confirmation by email that I even had an appointment reserved.

Ana Church

Wyatt Johnson was able to fit us in on short notice after we let our Escape get over 8,000 miles past it’s last oil change and the engine oil required message came on. They also finished it in a timely manner. Very pleased with their service.

Judy Pilcher

Have avoided this dealership because of their history of poor service. But, April contacted me and asked to inspect my car for recalls. I agreed because she was exhibiting great customer service skills, something sorely lacking in my past experience with Wyatt Ford. She is a valuable asset to their organization. I hope they realize this.

Tierra Woodard

My advisor was Derek! He was such an amazing help to me during the time I needed my car fixed!! In fact, he went the extra mile and helped me with transportation to get to work. After telling Derek I had taken my car to another location with almost 2 weeks of no service being completed or anything being identified, he assured me he would take care of me and he did. Within a few days, my car issue was identified and completed as soon as the part came in. Thank you so much Derek and Ford!

Nick M

Slow customer service to start but that was due to computer issues. After getting checked in, everything went smooth after that. Took my escape In for a factory recall. Ended up doing new business with the dealership. All in all a good day

Tracy Warner-Wilson

Had a regularly scheduled oil change. Derek, the service advisor, was very courteous and kept me informed during my visit. I would highly recommend Wyatt Johnson-Ford for your service needs.

Ronald Sanders

I waited over two hours for an oil change and tire rotation. That seemed excessive. The staff was friendly. Additionally, the phone communication is very poor. I was on hold many minutes before the line dropped. It’s so difficult to get in touch with anyone. You can’t call the service department or collision repair directly, you have to go through the main line. Rediculous.

Reena Black

Top-notch customer service. Transparent. Effective communication. Follow up and most importantly follow through! Tommy and Willie - if I could give y’all 10 stars I would. I cannot say enough good things about the team at Wyatt Johnson Ford! Thank you so much!

Vicki Blue

Very frustrating experience. The technicians made a mistake and didn’t properly pay attention to my cars history (brand new car) and tried to void my car warranty by claiming it had after market car parts on it when it didn’t. When discussing the issue the service advisor insisted on trying to make me pay money for them to release my car once they refused to work on my car even though it was under warranty as a new car. When I refused to pay they held my car hostage, ruined my holiday plans, and forced me to look for a lawyer. They ended up costing me money before realizing their mistake. Thankfully once the mistake was realized they fixed my car and paid me for the funds they caused me to lose as a result of their actions. I’m happy the issue was resolved, however they caused me an incredible amount of stress about an issue that should never have happened if they had paid proper attention to what they were doing, the documentation regarding my car, and what I told them regarding the history of the vehicle. Very upsetting experience.

David Waters

The staff was very professional. They understood how important it was for me to have my car serviced. They provided me a ride home while they aquired the parts needed for my repairs. The repairs were made per the scheduled. A very good experience

Randy Leatherwood

Replaced passenger side window motor. Window was down and would not respond to the any controls. Parts came arrived within one day, and the repair was completed on the following day. Great job! Everything was covered under the warranty.

Silas Deane

No other Ford dealer would even consider getting me in when I broke down on a trip. They moved me to the front of the line, fixed my ignition problem and I was on my way. Great service! Great communication. I highly recommend.

Pamela Sims

Wyatt Johnson provides great customer service in all areas. The Service department is top-notch and took great care of my vehicle. Thanks to the entire team.

Sara Ferrell

I had to bring my car in for 2 recalls , they gave me date and told me how long it would that to repair, They explained everything to me were I could understand car talk. My car was ready when they said it would be. Great Job

Lori Hines

Everyone was very friendly and approachable. Although the service folks have a very hectic job, no one passed along their stress to customers. The facility was clean, bright and inviting as well.

adam mann

Great people , very helpful and professional. I made an appointment which helped me getting my truck back quicker.

Leslie Jones

While we were vacationing in the Nashville area someone decided to shove a screwdriver into our gas tank underneath our truck. The service department at Wyatt Johnson was top notch! They hopped on our problem and worked diligently to get us back on the road as fast as they could. They were super kind during a very frustrating situation for us. They kept us up to date on how things were progressing throughout the whole process. We are thankful for them and the work they did!

Steve Stamatopoulos

I use my car for work every day and can’t go a minute without it! The dealership was very accommodating, providing me an appointment that fit in my schedule. Repairs were done quickly and completely. Thank you!

L Y

Had an appt to change driver side air bag. Service techs did the job quickly and in the time promised. Everyone was friendly and helpful.

Tiffani Keele

They fixed my recalls and had my car ready the next day. Very impressive

James Lovell

Waited 3 hrs to get oil change and tire rotation and I had a reservation for the service. Reservation was for 11:30 am, got out of there at 2:30 pm.

John Keogh

Had scheduled an oil change, tire rotation, etc. plus I requested estimates for a couple minor issues. Everything was handled professionally yet explained so a common person could understand.

Stacey Harwell-Dye

Took my car in for a recall repair. Folks were kind and helpful. The waiting area was nice.

Will Sophiea

Their customer service is excellent. Derrick, who helped me was very friendly and knowledgeable. I especially appreciate their transparency with costs and willingness to price match with certain services. They even offer to get you a Lyft while your car is being serviced! Great experience every time I'm there! Will

Josh Bingham

The staff at Wyatt Johnson was top notch. I had recalls performed at a dealer in MS and they had replaced toe bars but did not properly torque or even have alignment done and it caused my tires to shred while on a vacation. I took it to Wyatt Johnson and they fixed the toe bars , replaced all 4 tires and did alignment and had me out the same day. Thank you very much to everyone in service. And big thanks to Brent the service advisor that helped me out thru the whole process.

Joe Cook

Service was very professional. Taylor was my service rep and he was outstanding. The tech diagnosed a loose wire connection which was causing a problem with the trailer light system. Really great service.

Steve Jones

Was greeted by a kind professional staff. First time there for service so the staff explained what type of oil was being used and answered all of my concerns. Was impressed by how clean the service bays were. Definitely recommend this business to others.

Carl Russell

I went in to get my truck serviced. The service advisor and everyone else did a great job making this a good experience

Brian Sirman

This was my first time using Wyatt Johnson Ford's service center for "The Works" maintenance package (oil/filter change, tire rotation, inspection). The process for making an appointment online was straightforward, and there were plenty of dates/times to choose from. When I arrived, a staff member greeted me immediately and directed me to a service advisor, who promptly got my car checked in. He also texted me his number so that I could get in touch with him if I had any questions. I waited in the waiting room, which was comfortable and stocked with free coffee and snacks. I also made use of the free wifi to get some work done. My car was ready in about an hour, and the service advisor got me checked out and on my way quickly. Overall, a very good experience!

Jessica Panchisin

Brent with the service department was great to work with! I honestly do not know much about cars, so after completing my inspection, Brent broke down everything for me, down to the last detail and took the time to answer all of my questions. I will definitely be visiting him the next time I need to have work done on my Ford.

John Hope

Good things: service found displaced sensor affecting cruise control and fixed; service fixed the engine "chugging" between 0-15 mph. Down side: it took three days for a technician to trouble shoot the vehicle.

RyAn

While working in Nashville the check engine light came on and an obvious vibration accompanied it. I called MULTIPLE dealerships, everyone booked out months, including these guys! I explained the situation and that they could keep the truck for a few weeks and please if they could get to it when able I’d be appreciative. As I got on the interstate it was obvious it was misfiring and not very safe to drive. When I arrived the service manager (can’t recall his name) came up to the truck and identified the misfire and got me some help. Chaz was the associate that assisted me through the entire process. 1 x spark plug, 3 x recalls I didn’t even know I had (which included an entire drive shaft replacement) later they thought they had me running. Doing their due diligence they noticed it still had a rough feel to it. Checked the oil… not even 4k since an oil change, suspecting I’m burning oil somewhere. So now we are conducting an oil consumption test. TBH I’m not mad at Ford, or the truck, things break and nothing is perfect in life… although I wish it was for $66k 🤷🏻‍♂️ but it isn’t. Point is, these guys crushed it and with their service and attention to detail, met my timeline, had flawless communication, and are asking to be the lead in figuring out my truck problem. Well done!!! I will keep my business here and spread the word. Thank you.

Abby Bohannon

From the moment I walked through the door my advisor Derek took great care of me!! He is very knowledgeable and knew exactly how to fix the problem I had. Will defiantly be returning!

Joan Huntley

Great service at this location.. technician even set up my new phone to Bluetooth.. as the new phone was not so intuitive this time.

Susan

Tomas Velasquez was very professional and efficient in organizing the needed repair work with expedited scheduling. Chris Chambers was professional and forceful in organizing the technical work that was accomplished on our Ford Edge.

Luisella Spiga

Great experience as always at Wyatt Johnson Ford. The entire staff is very friendly. ERIC specifically was super friendly and helpful answering all my questions!

Shakeria White

I love them! Every time I go in they are always checking on me. Chris was especially amazing. He called me personally after getting the service done to check and see how my car was running. I highly recommend. Chris deserves beyond 5 stars! Thanks again and I will be back.

Matthew Reese

I left it for an oil change, tire rotation... no issues got it back to me as promised.

Tonya Beasley

I purchased my used suv from Wyatt Johnson Ford on January 3rd and had a wonderful experience. My sales person Casey Shelton was the absolute best. Once I looked up my suv online I found that it was time for the sync function to be updated. I attempted to follow the instructions and perform the update myself but was unsuccessful so I reached out to the service department at the dealership and was told that since I had just purchased my SUV that the dealership would absorb the charge for the update. I was also granted 3 free oil changes for free just because I purchased my SUV from Wyatt Johnson Ford.

Victor Thornton

Tommy was great … he was very informative and knowledgeable left me with no questions or concerns about pricing or the how everything worked when I came to get my car he let me know that if I had any problems to call him

Chris Hart

April in service was a delight to work with. She was thorough, up front with all information, and kept me posted on the work that was being completed. They finished the repair sooner than expected. When I picked the car up, April had everything ready, I was in and out of the dealership in 5 minutes.

Nelson Duke

The service was fine, but the wait was over 2 hours without an appointment.

Aileen Rae

I made an appointment for an oil change & tire rotation. Service writer Danielle Quong greeted me in a friendly professional manner, listened carefully to my concerns. My service experience on this visit was excellent. When I left I felt like a valued customer. Great job, Danielle! I will definitely request you on my next scheduled service. Thanks!

Jearl Crowder

Got me in and out quickly on a Saturday without an appointment. I was turned away from another dealer in Madison because I didn’t have an appointment. Thanks guys. Great service.

Lisa Lawrence

We were traveling from Louisiana to Ohio, and the car shutdown in Nashville. I called the dealership, and they said they were very busy but to go ahead and have the car towed there. They took the car right in and put their top mechanic on the job. The Service Manager came and spoke to us personally. They tried for 4 hours to replicate the problem and even called Ford Motor Company’s headquarters. They would not let us leave until they were sure the car would be safe to drive.

Jacqueline Lofton

Service Advisor, Danielle was very knowledgeable and took the time to explain things to me. She made me feel confident on making the right decision on services needed for my car. Danielle was AMAZING to talk to and she’s the BEST service advisor I’ve come across in this location. She genuinely cares for her customers and makes them feel comfortable. She is very welcoming with a beautiful smile. Thank you Danielle!

Tatianna Maraj

The service was 5-star, top notch from the moment I pulled in to the moment I got back into my vehicle after it was serviced. Andrew checked me in and out and he is super progressional, friendly and kind! I sat inside the lobby while I waited and every single person who came in to work had a smile on their face. They greeted all of us waiting and even thanked us for choosing to come to your dealership! I think his name was Kevin, who helped me with the beverage machine without hesitation. Everyone was great. I had a wonderful experience, which is even more notable as it was 7:30am on a Monday after the Super Bowl- sensational from start to finish! This was my second time in and I will absolutely continue to bring my vehicle to this dealership for service. Thank you for making my day!!!!

Zach Saunders

Everyone here is very kind and quick to help you with whatever you need. Quick service and realistic timelines for how long everything will take to get done. Great place 10/10

Em Soulramics

The Wyatt Johnson Ford team has been absolutely incredible and the best service experience I’ve ever had. I’m from Michigan and was driving to Florida, and I stopped in Nashville to get some dinner. Heading back on the highway, my engine light started flashing and then my tire light came on. I pulled over and found it was giving lights for engine misfire with a flat tire and I was stranded on my own. I got my car towed to Wyatt Johnson that night, and first thing in the morning, Craig had called me and told me he was working on the car right away and already had information for me. Considering I was stranded and in the middle of a trip, he got us the fastest turnaround time I’ve ever had and he was so friendly & considerate the entire time working with me. When I flew back into Nashville from Florida on my way back home, Haley was extremely sweet and assisted me in getting a shuttle from the airport to the dealership, and she quickly helped me again when the first Lyft driver cancelled the ride. I got my car back and it has driven so nicely ever since Wyatt Johnson Ford serviced it. Thank you all so much for your amazing helpfulness, you guys turned a very stressful situation into a breeze!

Scott Hughes

I would like to personally thank Danielle and the Service Mgr for their kindness and prioritizing service on our Explorer after a breakdown on I-40 while traveling from Charlotte to Memphis. After a tow to their facility late in the day, they recommended hotels, provided transportation, and prioritized diagnostic and repair the next morning. We were on our way by 11:00am the next morning. They managed a disruptive situation for both us and them with customer focus. Thank you.

Kathleen Laird

Wyatt Johnson Ford is incredible! They have a superior service repair shop and team (shout out to Keith, who was so nice, polite, and communicative!!) who clearly know what they are doing, which was made clear to me from the beginning. I had two severe safety recalls I have been trying to get fixed for 6 months and had a bad (in many ways) experience trying -without success- to get this done at a Ford dealer in Houston--and also without help from Ford customer service. The point is that Wyatt Johnson, Keith, Cullen and the team got this done in one week! They were competent and made it EASY for me--and now they have my business for life.

John Ezell

I was having trouble with my key fobs not working properly and showed up unannounced. I explained this to the technician, Andrew, and he got my car set up to be examined. He also noticed my tire tread was off front to back and suggested tire rotation and alignment. It was all done within 24 hours and everything is working just right. Wyatt Johnson did a great job and I would highly recommend their service dept.!

Jessie Rigney

When I walked into the service area, I wasn’t sure where I was supposed to go, and no one acknowledged me. I walked up to a lady that was on a cel phone and then she told me to pull my car in the garage. Then I spoke with Craig who answered my questions and was informative. Craig called on Thursday and said I could come by Saturday to pick up my car. I walked in and was immediately greeted by Willie, (I’m almost positive that’s his name) who seemed confused that I was picking up on a Saturday. However, he went above and beyond to help by going out to the service area with me so I could pay and be on my way. I’ve been in customer service for nearly a decade, and it’s rare to see his level of service these days. Thank you so much for your attentiveness!

Jackie Rogers

Things have really changed for the better. Great service just a pleasure being there. Super nice people. Couldn't have asked for anything better. Very very satisfied.

Sheppy Vann

I was met immediately by a service representative who discussed the service needs and plan. She went over these with me and had me sign the request. Then I proceeded to the comfortable waiting area. I noted there was coffee and snacks available though I did not partake. The service representative kept me up to date on what was happening. Once the work was completed the remainder of my visit was efficiently done and my car was ready to go!

Ronnle Howell

Wyatt Johnson Ford treated me like a celebrity. I called on Tuesday and discussed what I needed to service manager Mr James Cochran. I brought my car in on Wednesday but the service work required my car to stay overnight. They gave me a 2021 Escape to drive until my car is ready. These folks are customer friendly. I was relieved to get my car in and Mr James Cochran handled everything. Professional, friendly atmosphere. I recommend anyone to take their car to Wyatt Johnson Ford service. I know where I'll buy my next new vehicle...

Ansley Moody

I was visiting Nashville from out of state and my car was making some weird noises and i wanted to make sure i would make it back home safely! I called them and asked if they could help and the guy said i could bring it by and they would look at it for me. when i showed up the sweetest woman was at the service desk and she helped me tremendously. she was so nice and told me everything i needed to know and they took my car back so quickly and made sure it was safe to drive. What an awesome ford dealership!!!

Julie Pope

I took my car in for a Factory recall, and a problem with my sunroof inside cover not closing. I dropped it off for the day. Recall was done, sunroof was taken apart but they wanted to keep the car longer. When I told them I needed the car by 5:30 PM to get home an hour away they did have it ready for me. When I returned 6 weeks later to get the repair fished (1st opening they said they had). I was suppose to have a curtesy car. But they had none for me. I was pretty upset. Talked to a manager, told him I had to have something to drive! The 2nd in charge Shawn and the Dealer General manager took care of me. Took a new car off the lots for me to drive! After that, I received calls everyday on the progress of my car repair! Really good service at last! My car was done in 2 days! Very happy!

Martin Alvarado

Overall best place to get a repair. Ask for Jeremiah, he is the best in the business. I got a fender replaced and they even detailed the entire car.

Gil Weiss

I was 12 hours from home when I experienced mechanical failures. Service Director James Cochran and Service Advisor John Law assured me they could provide a very expensive repair that was done incorrectly at my home dealership under warranty and arranged transport to the airport so I would get home. Other repairs were needed and in light of my dilemma, they got financial assistance from Ford Motor Company. While my truck was there, an ice storm shut down the dealership’s part of the state. To catch up, I got a phone call from James on a Sunday, even though that is not an open day for them. After driving around locally after picking up my truck, it developed a new and unrelated problem. They had a highly skilled technician, named Noble come with a diagnostic laptop and diagnose the problem within 15 minutes of my arrival, verified the parts were on hand and got me on the road to complete my trip in an expedited manner. I was towing a trailer home on a tight schedule so a rental vehicle would not have been a remedy. They did more for me than most dealerships do for their long-time, local customers while knowing I live too far away to come back for future service. Bravo to the Wyatt Johnson Team. If you live within a hundred miles or even more, of the Nashville area, their character and integrity is well worth the drive. Gil Weiss, Bristow Virginia

W Kendrick

Made appointment on line. Eric was professional and my routine service was accomplished right on time.

Lee Tomberlain

Wyatt Johnson Ford did a great job on my regular maintenance service - easy to make an appt., did the work and even had it ready early. Very nice folks & convenient drop-off and pick-up options.

Alica Greene

It was okay. I waited for about 15minutes before I initiated conversation with someone. This was my first time here for an oil change and didn't know the procedures. Where should I go what to do and when it was done didn't know where to pick up my car. Could have been a little more friendlier. Just my opinion as I work in the same industry just on a larger scale. Took exactly 2 hrs for an oil change. The soda machine was broke.

Jean-Paul Gentleman

On Friday night, I was visiting my daughter and my truck overheated. We are from Memphis and needed to get home on Saturday. I arrived at the dealership on Saturday morning at 8:30 when the service department opened. I was greeted by Sean, who took my information. He informed me that only lube tech’s were in staff on Saturday’s, but he may be able to be assist. He made a request to the one lead tech on staff to inquire as to if he would tackle my truck repair after he finished a job he had almost finished. Fortunately, the tech said yes, and my truck had a new water pump by 1:00. Sean and the lead tech went out of their way to help me and I was able to be home to Memphis by 6:30. Great service & they were very helpful

Joe Harris

Came down on behalf of Next Markerting . They changed the oil as well as fixed my replacement tire . Very professional and good. Will hopefully be back as we do this Air Force Tour.

Pat Winters

Had a recall from Ford re: my Edge. I contacted 2 local dealers, had to leave voicemails, and neither returned my calls. Called Wyatt Johnson Ford, 30 miles away, and not only did the service department answer the phone, I got an appointment, albeit a month away. My appt was this morning- pleasant, on time, efficient!!

Hans Schachtschneider

Laura did a great job coordinating everything. I did call parts to get an estimated cost per tire, but the final price was substantially higher per tire than the estimate I got over the phone. I guess you need to get a name and the estimate on paper. Overall though the service was excellent!

Maureen Hackett

I had a recall and they took care of it promptly.

S Kirkpatrick

I've been going to Wyatt Johnson Ford for 5+ years to have my 2015, and now my 2020 F150 serviced. I have always had a positive experience, the staff is friendly and professional. They have earned my trust and I plan to continue conducting business there.

Bonnie Fedders

We were traveling to Nashville & our pickup started acting up. We called Wyatt & stopped there. Upon arriving at 5:00 pm on a Friday evening, they were super friendly. Spotted the problem right away & directed us to a Hertz rental just down the road. Saturday am we brought our pickup in. Monday afternoon it was done. Great service & super nice people. Thanks Wyatt Ford!

Kristian Morgan

Eric is a very nice and well organized person. Excellent experience because Eric made it an excellent one.

Deana D

Chris the manager and Brent, were both accommodating and very helpful. After a second time coming to Wyatt Johnson for the same issue, Chris went above and beyond to make sure my car was serviced correctly!!

Larry Foster

I have been a customer here since it was crown Ford . Body shop is excellent Lee in finance is wonderful and Alfredo in sales takes care of everything the service department needs a little work my experience has been worked out and I am happy to return to have my car serviced. If the general manager had not stepped in I would have taken the car across street to Goodyear. They need a little more people training. Service is where people decide if they will buy again at this fealer

Alan Cooper

Wyatt Johnson Ford is where I take both of my vehicles for service. They are professional, priced competitively, and always review service needs before and review car system conditions after service. I trust them to do what is necessary for the proper operation of my cars

Kristina Herrington

My service advisor was awesome and they got my car in and out!

Charles Beck

Wyatt Johnson Ford Nashville is the best dealer experience I have ever experienced. I only allow them to touch my truck. As far as I am concerned I will never deal with any other business in regards to my vehicles. They are family, they respect you, treat you as a VIP no matter who you are. They make certain you are completely satisfied and they take pride in being so thorough and professional.

Derick Malone

Reviewing the servicing department specifically here. Friendly staff, great service!

Bobby Hopkins

Disappointed that a $90 oil change and tire rotation doesn’t include checking air in tires. I came in with low pressure and left with low pressure. To their defense their checklist indicates they didn’t check air. Ok, but why? Disappointed. How do I know they did everything else?

ThatGuyBen

Great customer service, but when buying a vehicle id expect it to have 2 keys not just one, the vehicle was made with 2 id expect to get 2. Theres no vehicle manual, and the detailing was poorly done. Not only is there still dirt and dust in the dashboard, the windshield wasnt even touched and has all kinds of grime on the inside...

Halle Harden

Derrick was great assistance in getting my car fixed!

Stephen Aschliman

This service took 5 days. Yes, part of that time was over the weekend. This was way too long. I don’t know if they need more mechanics, or better logistics, or what. Communication was slow. It was very slow getting through on the phone, getting hung up on several times before a service agent would answer. So, this took a long time to take care of my “source of income “ work-van.

Sue Popadak

Very pleasant customer service, out of town customer and was very happy with service and ease of scheduling while away from home

Katelyn A

Chris was so helpful. Best customer service I’ve had at a dealership for service!

Ann Rowland

Had conflict before when the place was crown. But the folks there and the person on the phone was spot one! Thanks

Thomas Roberts

Had to get a recall repair.... In and out in under an hour.

Craig Simpson

Service managers very polite and helpful. Extremely high cost on repairs on some items so I couldn't afford them, but they worked with me on a number of things and were very pleasant and flexible. Took far too long in total days

deniece busch

Excellent customer service and experience. All staff that encounter was very nice, and I enjoyed free coffee and donut as I waited. The job was done in a timely manner. I will be coming back for detailing.

Chris Moth

When I walk into this dealership, through picking up the car, I feel that I'm 100 miles out of Nashville - which is a good thing. I've left the world of the surprise fee, the armtwist, the con job. And, I'm getting straight ahead service. So far, I'm 2 for 2 on annual maintenance for this dealership.

D Marshall Shumate

I have had great experiences at WJ but 2 hours or so everytime for an Oil change is too slow. There are too many cost comparable alternatives. Without Quicklane service I will have to go elsewhere for oil changes in the future. Otherwise, WJ is my favorite Ford dealer.

Bill Newton

Dan Costello was awesome. He is the best we have dealt with at the dealership. Dan was focused on meeting our needs, was thorough and follow up.

Soldier 369

The folks at Wyatt Johnson were fast, friendly and professional. I always take my vehicles to Wyatt Johnson and I am always happy with the service level that I receive.

Evan Osborn

Great service as always. Was able to get me in last-minute to get my keyfobs reprogrammed, was able to get done same day/afternoon, even with busy log of service.

Jaclyn McDonald

They were wonderful! Highly recommend!

Michael Corbett

The challenges of Covid have impacted many businesses. Wyatt Johnson Ford is no exception. Despite great difficulty getting an appointment, once in, the Service tech (Dan) was truly exceptional!

Brad Bingham

Dan was very professional and knowledgeable. He explained a few things I wasn't sure about and gave me some good advice as to what I needed to do. Pretty good guy, even if he is from Alabama, ha. GEAUX TIGERS

Mary Mullvain

Fantastic service Eric J was great at communicating updates about the car.

Lauren Damato

Friendly, comfortable and quick. I’ll be coming back

Deb Provo

Dan was very helpful and friendly. Got “The Works”. Told them about all the services a previous dealership told me I needed and they said I didn’t need them and shouldn’t spend the money!

Rob Williams

Every time I go here for service they are quick and courteous! I haven't had any issues thus far and will continue going there for service to my vehicle.

Stacy Leach

Craig and Mr. Chambers went above and beyond to diagnose and replace my drive shaft in my truck as quick as possible. They also made sure that I made it back and forth to work.

Jennifer Kelley

They were very busy but were efficient with great customer service

Power Home-electric

Great service from all guys working there, very kind personal, profesional service

Paula young-Batteau

I am a traveling nurse and needed to have my old change entire rotate Irish rotate it I came in on a walking basis.I am a traveling nurse and needed to have my old change entire rotate Irish rotate it I came in on a walking basis.. The service department was very courteous and professional is technical I was informed on the length of time it would take and the price was very reasonable is reasonable a very pleasant pleasant visit and service and professionalism by the staff.

Lisanne Hitt

Great customer service. Eric was friendly, efficient, and professional

miguel hernandez

The offered great service and are very nice .

Morgan Grider

Fantastic staff, very polite! Quick and communicated the whole way. It was just a pop in oil change. No appointment necessary and was out in under 45 mins.

Katelyn

Tommy provided best customer service and ensure I knew what was going on!

alan cooper

As always I had a 5 star experience at Wyatt Johnson Ford.

William Hewlett

Staff was helpful and stayed in contact with me about my vehicle, plus did good work on my car when it wasn't working right.

Patrick Martin

Professional, no hold-ups, just the place to go simply

KAREN GARRISON

they are the best - regardless of the vehicle I drive this is my go to place

Montrobia Mckissack

Professional, courteous, and quick! Plus they haven't tried to upsell me on unecessary repairs. I'll continue going there for my car's maintenance.

James Blake Irwin

super easy to schedule and took like an hour thirty. super great experience all around for a not so fun chore

DeaMarie

Wyatt Johnson Ford arranged and paid for me to have a rental vehicle while they checked out my vehicle. They kept me informed and the customer was great

M C

Jenny the service writer was amazing and even stayed late when i stuck in traffic A+++++

Craig Swagerty

Very helpful team with good advice and assistance.

Mick Milligan

First time in. Was quick and efficient . Very Professional and look forward to my next visit!

Esarrah H.

got an oil change and tire rotation. it did not take long at all and the people at the service desk were very kind

Boyd Sadler

I had 3 recalls. I was able to schedule a 9am appointment, and they had all 3 recalls fixed by 3pm.

Samuel Smith

We had catalytic converter stolen and this dealer service department replaced it and installed a cage so it won't be stolen again.

Greg Asadourian

My truck is old and needs some TLC. I appreciate that they helped solve my problem without selling me a ton of parts.

Lannie Smith

Compared to my previous experience coming here today was amazing. I spent less than 2.5 hours waiting. I was pleased with the service overall today.

Mitch Catoe

Well ran shop up here, shout out to my buddy Chris Chambers and his service team, they are on it

Jerry Hanes

Friendly and professional team. Mike was beyond helpful! Thank you! Will be recommending this dealership to any friends and family.

me nkat

Fast friendly service. Took my transit connect in for warranty repair and the service department did the repairs quickly.

Peter Clifton

The service department is always professional, quick and effective. I appreciate the staff at WJ Ford. Thanks to them all!

tom dueringer

Always Great Service, easy in easy out.

William Smith

Mercedes, the service rep was very polite and professional. She made me feel welcome and appreciated.

Richard King

Wyatt Johnson Ford service department has always done an outstanding job on all 3 of my Ford vehicles

Kaiti Hollingsworth

John was very professional and courteous, and I was out in a timely manner. Thank you for your service, I will definitely be back.

Robert Theberge

Eric and team were great.

Detoria Smith

Coded my keyboard quickly-ride service was fast--Everyone was friendly and got the Job done

Curly Gurle

The service team were fantastic! Friendly, professional, and did the work on time. I will be going back.

Donald Broadnax

And two recall items.

Jack Dugger

Courteous, quick in, quick out. Clean facilities, good coffee. Good experience!

Frank Hartsock

$90.37 to do a routine oil change. I had a 7am appointment and was there for One and a half hours.

Brenda Roland

Tommy was so nice and it was pleasant experience.

linda frierson

Water pump was replaced.Now there are noises when I start my car and drive.I will be bringing my car back.

Tammy Jones

Derek’s was a pleasure to work with

mitchell byrd

On time, quick and efficient.

Brian Brewer

Routine oil change and tire rotation

Ben Kettle

Dan C was the man. He communicated well, got the job done quickly, and was a friendly dude.

Barbara Place-Davis

Was happy with the service received. Finished when estimated and courteous and helpful while waiting.

Tonya Hancock

Super friendly, kind, and reliable!

Daniel Rivero

Costumer service was great.

Barby Jo Todd

Garret was my Service Technician. Kind.. courteous.. and thouroug.

David Crane

Good and timely service!!

Andrea Simon

Work was completed in under 30 minutes. Very fast and professional.

Harry Braswell

Air bag recall replacement. Service was excellent and timely

Laurie Babin

The staff here is always professional and service is high quality. I'm always informed throughout the service process.

Spencer Hardison

Wonderful experience will definitely be coming back for my next service.

Matthew Stallworth

Great 👍 …

Maegan Bell

Great experience!

Betty Jo Roberts

Everyone was very friendly and helpful. Service was completed in a timely manner.

Rick Homrocky

No complaints about service but disappointed it took 4 days.

Dan Costello

GREAT SERVICE EXPERIENCE FRIENDLY ADVISORS AND TECHS SERVICE WAS DONE ON TIME

Amber Johnson

Quick and efficient service done, I will recommend to others.

stan fults

Very quick.

Donny Stretch

The work was done quickly and great service

Brenda Prime

Wait too long for oil change with anappointment

Nelson Tuyishime

Friendly and have all the tools I want to get better

Mark Arnett

Requested services all went smoothly.

steve lytle

Good service, no particular problem.

Charles Blady

Friendly, prompt , nice waiting room.

Kevin Caffrey

scheduled oil change and inspection

B. LaRenzo Kemp

Great customer service......thanks Nathan

Candie Lappin

Very nice job. Done perfect.

Isaias Ascencio

Great service

Kriz Rogers

Five star service from start to finish!

Thomas Tierney

Very professional and friendly

Donna Sexton

Good experience this time.

Tameka Starks

Oil change

Susie Inman

Spouse brought truck in.

emma floyd

Thank u Dan!!!

Michael Maynard

Not very friendly

Beth Long

Great experience!!

Elizabeth Burns

Extracare service

Elizabeth Fletcher

Everything was Great

David L Thompson

Excellent service

Debra Dickey

I dropped my C-MAx off on Thompson Lane location at 8:00am for a recall fix. Ended up getting an oil change and a new set of tires. I was shocked my pickup wasn't until 5:30. Frustrating to wait all day after bringing my car in at first appt. There was some confusion on my bill at the end, BUT ALEXIS saved the day!! She was my professional, personable, knowledgeable contact person from the minute I dropped my car off until I picked it up. When I had multiple questions concerning undisclosed charges on my bill Alexis handled my questions and nervous concerns like a pro. She did not become flustered or defensive. She listened and did not interrupt me. She was patient and helped me go over all the individual charges. She then went to the back and spoke with someone, and returned with an acceptable final charge. I was impressed by her professional and mature handling of the situation. I have not experienced excellent customer service like this in a very long time. Alexis needs a raise and a promotion :) Thank you Alexis for your help! Debra

Rashidi Robinson

I had an excellent experience today at this location! I went in to service my car, everyone was professional. They booked my ride for me to go back home and wait until my car was ready. They gave me an occasional update on how everything was going and asked for my approval before doing making any modifications. I had a great experience from start to finish and I will definitely be going back. Thanks Ford team!

Hanz Rucker

James was very polite and helpful we definitely will be back

Harold Shelby

Service tech was very friendly took care of me quickly.

Tommy Patterson

The collision center is great! Stephanie Watkins did an awesome job!

Cameron Murphy

Nicole and Tommy were super polite and helpful!

Marty Sellers

Very pleased with service, timeliness, and communication for a used Ranger still under warranty.

Restaurant Class

Great experience

corey wilson

Al Thomas

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