Reviews of BMW of Nashville - Nashville Service & Repair Facility. (Auto Repair Shop) in Nashville-Davidson (Tennessee).

BMW of Nashville - Nashville Service & Repair Facility

543 Reviews

330 Comments

Auto repair shop

Auto body shop

4040 Armory Oaks Dr, Nashville, TN 37204, United States

Description

Information of BMW of Nashville - Nashville Service & Repair Facility, Auto repair shop in Nashville-Davidson (Tennessee)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Reviews of BMW of Nashville - Nashville Service & Repair Facility

Julie

EVERYONE was so kind and helpful! Thanks to both gentlemen who test drove my car before and after repairs. I was able to pinpoint the noises to the tech and then the amazing lack of noise after the repairs while driving with the service advisor, Jeremiah Love. I really appreciate the time Mr. Love took to listen to all my concerns and make sure they were addressed. I appreciated the additional explanations on the repairs from the mechanic as I don't necessarily speak "car". I always know that "Old Betsy" is in good hands with y'all.

Steven Rosenfarb

Was greeted around 7:10am for a 7:30 am appointment. The Service Manager, Michael Tom my key and performed his activities before the Service Advisor took my car (2014 F30 328I)and finished the check-in process. The work was completed by approx 10:30am. I was kept up to date on their progress. I've had my BMW serviced there (purchased as a CPO) in 2015. Always have great service and recommend them to others. I'll be back next July.

Daniel Crow

I bought a car at the dealership. My wife and I got to the dealership at 6, looked at and test drove some cars, and was out the door with the car a little after 8. The whole process was very easy and smooth. My salesman, Basyir, was very helpful and professional. Also I really appreciated the fact that he did not pressure me or give me the run around. I typically hate going to car dealerships because you feel like they are scamming you or taking advantage of you. Not at this place. This dealership has a one time price that visibly lower than other dealerships. Because their prices are already so low, there is not much room to negotiate a lower price, which is better than negotiating for a price like other dealerships. Also the finance manager Mike was very nice. Due to the current economy cars are expensive right now. If you are looking for good quality cars that are priced lower than the market, I highly recommend you checking this place out.

Brenda Dillard

My service agent (Brad) is great, kind, take as much time as I need. Plus the Service manager, is always friendly, both are attentive, interested in my concerns and never rush me. They have a comfortable waiting area and keep me up to the minute as to what is going on and what to expect. If I were adopting I would adopt them both. They both are true assets to their organization. I'm just a little OLD lady and they always make sure I am OK, safe and I feel protected as if they were my sons. BCD

Michael Lockhart

From check in to check out was a smooth and seamless experience. Sergio met us for our appointment and ensured we were taken care of properly. Chloe took care of check in, she was very kind and considerate. Kept me up to date on the progress. Thanks for the loaner as we live in Kentucky and about an hour and a half away. Thank you again. I can’t Thank our salesman enough for all of your assistance.

Amy Massey

Having my vehicle serviced at BMW is never anything but top notch quality workmanship and service. They lay out the red carpet, yet treat you like a friend. I drive away each time with confidence and complete satisfaction. Thank you to my service manager, Brad Cochran and BMW of Nashville!

Lenora Guesman

Excellent service orchestrated by Michael Janca. We are new to the area and fortunate to have been connected to Michael at the dealership. He took care of every concern we had. Michael went beyond even assisting with details that the BMW genius would probably be expected to handle but Michael solved the problem there, too. Excellent service. I will continue my maintenance at BMW of Nashville.

Tanya Singh

Anytime something happens to my car I have serious stress levels. This service department has help ease those issues. They are polite and knowledgeable. Excellent customer service! I even got a follow up call from the service manager

Debbie Taylor

Originally went in for recall. I am going through chemotherapy and they worked so well with taking care of me for getting my car taken care of also notice a oil pan gasket leak which I will have repaired there in January after I am through with current treatment. Jeremiah kept in total contact me and would especially like to commend me Jake and Nate and mechanic who found the leak any others I may have forgotten to mention include them also. I will be glad to driving my BMW again soon. Thanks again for going the extra mile. Debbie Taylor Cedar Hill Tn

Samantha Janca

BMW of Nashville is always very thorough and timely with returning our vehicles. Very kind staff and quality maintenance technicians. Always leave happy. Management is top tier and Jeremiah did an amazing job with my most recent problem.

Heather Rowe

Jeremiah Love was wonderful to work with. He had the car repaired and returned in less than 24 hours. Brad Cochran is an excellent advisor. He is very knowledgeable, professional and efficient. I would recommend him to anyone that needed service on their BMW.

Edie Butler

This BMW location provides outstanding customer service. We could get service for our BMW locally but we will continue to drive to Nashville to this location. Jeremiah Love is an excellent Service Advisor, he is knowledgeable, courteous, professional and thorough... clearly an excellent BMW employee.

Jamie Ewing

I was honestly blown away by the outstanding customer service I received from JB Harrison and this entire team really. The experience was extremely professional and friendly, with transparent communication. JB went above and beyond by making sure my car (which was close to empty when I dropped it off) has a quarter tank of gas on the pick up and would not let me pay it. When I got home and I had an additional issue with the car that needed attention and the service manager came to my home to drop off a loaner and pick up my car and even returned it to me. Above and beyond on may fronts!

Chris Johnson

Best price on BMW oil change and great professional service that you ca trust. Provided me a ride wherever I had to go while they worked on my car and back to pick it up. Awesome!

L gmail

Unfortunately I never received a call about the status of my car but a text message Informing me of my cars recommendations. I approved the service after I called the service tech to proceed with the approved work. Then I came to the dealership to pick up my car and it was not ready and a tech named JB was able to finish the car an hour after I arrived to pick up my car. Would appreciate better communication and a little more attention to detail.

Veronica Sims

Professional service always. Special thanks to Michael Janka who is consistently top notch in customer service. I can always count BMW on Armory Drive to take care of me. I’ve been a customer since 1992!

Paul Elliot

Can't say enough good things about BMW of Nashville's service department. Always feel welcomed, they keep me informed on their progress, and are up front and honest about any service actions that they recommend. Jeremiah and the other service advisors are top notch.

Preston Louallen

Jeremiah Love has always taken care of me each time my E34 comes in for service. Amazing team with an amazing attitude! I’m looking forward to many more years of working with them.

Micheal Upshaw

I would like to thank JB for getting my car in for an auto engine diagnostic & battery. He took time out to explain needed service after the diagnostic was complete. Also, I got my car back when promised. I will surely use BMW of Nashville in the coming year.

Larry Logan

Excellent BMW service facility. Service is always done correctly the first time and completed promptly as planned. Service advisors are customer oriented and extremely knowledgeable about their products. Doing business with this facility is a pleasure.

Patrick Richardson

It's easy to dislike car dealerships. BWM of Nashville is not on that list - I've had two very good experiences with the service department. On my most recent visit, Chloe did an outstanding job of communicating with me and following through with warranty issues for me. Thanks for taking care of my Z4.

Betsy Martin

No long line; frequent communication; a loaner (!)…..service above and beyond. I will return to BMW at 100 Oaks!!! Big shout to Michael Janca for excelling at his job and providing amazing treatment to his customers!!! Just awesome—

Jimmie H

Bmw Certified Pre-Owned took care of business quickly and effectively. Purchased a slightly used vehicle from them and had an issue with the headlights, took it back and was met with excellent customer service from my sales guy Ben and Michael in finance, they got it in service the next day and was able to pick it up that same day! The Best! THANKS GUYS!!

VW

For the services provided, Michael made sure I received exceptional service. Previously, I had a hiccup with my warranty service through this location but Michael took the time to rectify the situation and I can now say I am truly satisfied and will be back.

angela york

Kraig Pemberton was so nice and helpful! He explained everything to me and was so helpful! I went to BMW in cool springs earlier that day and was not treated as good ! My BMW will always done to BMW on Armory Dr! I was impressed & pleased with the service ! I give 5 stars ⭐️

Howard

I have used BMW of Nashville multiple times since moving here a year ago and the service has been great. My service advisor JB is the best and always keeps me up to date with the progress of my service.

Devin Jennings

Brought my car in for an oil change, the on board diagnostic said I was due for spark plugs. Jeremiah at BMW armory oaks got me into a loaner for a day and a half while they did the spark plugs and also fixed a headlight that was malfunctioning. Got my car back better than before. Thank you Jeremiah!

Victor Lugo

We recently purchased a preowned vehicle from BMW of Nashville. The overall experience was good, but the 5 stars are based on our experience with our salesman. Upon calling for an appointment, the receptionist was friendly, informative, and prompt, but the real jem here is Sergiu! He genuinely cares about his clients and will go the extra mile to ensure the fit is right. He is honest and hardworking, and we highly recommend. We probably would not have purchased this vehicle if it hadn’t been for Sergio’s knowledge and attention to details. He was never pushy, rather sincere. If only all car salesmen could be like him! Thank you Sergiu Parcescu!

Savannah Bloomer

Overall, I’m very pleased with my experience with BMW Nashville. The customer service was excellent and the service done to my car was also great. Highly recommend!

Darren Beuscher

I bought a used vehicle with a minor interstate blemish. The salesman was able to take it for repair and delivered it back to me. Extremely convenient and the salesman went out of his way to make sure I was satisfied

Lynn O

JB was very professional and courteous! He made my drop off and pick up easy. My car was vacuumed when I picked it up- nice touch!

Warren Botnick

Wonderfully friendly service! Service advisor Kraig was especially helpful in answering questions. Free round-trip Uber while my car was a great surprise.

Corey Mcmahan

JB at the 4040 oaks Nashville location provided top tier customer service. He deserves to get promoted into a leadership/managerial role. He was very knowledgeable and provided the best service i ‘be ever received.

Jeff Swift

Dealership is ok ordered a replacement key . Got it in two days. Bent and not cut very well. Didn't have time to reorder so got a locksmith to adjust it to work. I didn't know it wouldn't work til after 430 and since I was out of warranty no one called back and left a msg with service and never heard a word . I had an Uber drop me at my car downtown and stayed stranded until locksmith made it 3 hrs later

keith rainwater

Customer service is great. Called an uber for me both getting me to work and getting me back to the dealership to pick up my car. BMW knows how to provide customer service....

Alan Wernick

Dropped in to look at car lot, requested a car wash. Michael always takes great care of me. Highly recommend.

Joel Parks

BMW of Nashville replace the differential bushing on my 2017 BMW 650i in a effort to eliminate significant vibration that was taking place at 70 MPH+. I'm happy to say that the car drives perfectly without any vibration!

Todd Watson

Purchased a used vehicle. Good service, salesmen and finance manager. Cars are priced below kbb.

LaSheryl Newsom

From the time I arrived until I left all the staff that I came in contact with were professional and friendly. Brad got me in and out and saved me a trip of having to come back later to pick up my vehicle. He was amazing, helpful, professional and was considerate and respectful of time by getting the repairs done in a timely fashion. The staff is amazing!

Robin

I have owned my BMW for eight years and have used BMW of Nashville for all my car service needs. Brad is my service advisor and takes great care of me and my car. Jessica in service is also very kind and helpful. Great work and great customer service!

Karla Callahan

JB Harrison totally took care of us. He made sure everything was taken care of in a timely manner and keep us informed along the way. He was a great ambassador for BMW of Nashville and make me want to use their services in the future.

Willie M Davis

The service was well done and with courtesy. I appreciate the worry free service received to and from the dealership while my car was check out. Awesome service team both Jeremiah and Dan!

Jessica Jarrett

Shout out to Michael Janca and JB at the BMW Nashville location. I had some issues with a service contract and they both went out of their way to help me. I so appreciate the excellent customer service and going beyond to straighten it out!

r r

Top shelf. BMW Nashville, Armory Drive, provides all required services for my BMW. Great service and customer focused.

Patti Moore

Very polite and professional-prompt service-appreciated frequent check ins. Had a recall issue with the coolant system, everything works perfectly!

Terry Woodson

Very timely. Always professional and courteous. Proactive in maintaining 10 year old BMW. Great service since first BMW in 1985. Now on number three.

Billy Hollis

Helpful in diagnosis (service manager rode in the car with me to hear noise in suspension). Car felt great after I got it back. Drove like new. Attitude of personnel was exceptional. Would have liked more proactivity on information about delays. I know waiting on parts is a big problem these days, but I had to ask to find out status several times in the course of the service. They nicely gave me a loaner when I got to the two week mark, though. As with all things BMW, service was pricey. Just tightening the emergency brake cable was over $300, for example. Just something BMW owners learn to tolerate.

Dominique Mitchell

This BMW is SOOOOO much better than the one in Franklin! They were prompt nice and even offered to order me an Uber! I don’t I’ll definitely be back!

Abu Khidirov

JB is one of the most professional service advisor I have ever dealt with . He gave his cell number to answer question if had any . Fast response , excellent service , They did complete inspection . Did the repair and good to go . Very happy with JB . Thank you

MC Dougherty

As usual, the service was top-notch. Ernest was personable, professional, and took excellent care of me while the maintenance team did an impeccable job replacing my brakes and changing fluids. Getting your car worked on generally sucks - the team here makes it painless. I even got a comfortable desk to work from for the duration. Thanks for the excellent work and unparalleled service!

Lauren Bacall

Jeremiah and Michael took such great care of me. I had a tough insurance company to deal w and they absolutely made a very stressful situation as smooth as possible. My car looked immaculate and they even delivered it to me! I’ve been a loyal customer for 6+ years and have never had better customer service or attention to detail anywhere else. Not only was Jeremiah attentive to my vehicle but to me personally by keeping me informed and updated at all times. I lost my father through the time I was waiting on my vehicle and I couldn’t have asked for a more graceful, kind group of people to ensure I wouldn’t endure further stress w my vehicle. These people are probably some of the last ones left in customer service that truly take pride in their work and the way they treat others. I’m a customer for life simply bc BMW of Nashville has such high quality people and service. They’re honest, and always so accommodating. Thank you so much Jeremiah, Michael and Jessica.

Len Oliver

Service people are very knowledgeable and courteous. So service experience was very good. However cost for service was extremely high even for a BMW dealership. Oil change Filter changes and alignment was over 850$. A quick search of expected cost on line should have been no more than 550$ I know that if you buy a BMW you shouldn’t complain about costs but you shouldn’t feel overcharged just because of the nameplate.

Lisa Beeler

I could not have asked for better customer service from BMW of Nashville. After only having my BMW X1 for a couple months, I had an accident during a recent snow storm. From the towing to immediate communication with my insurance and quickly ordering parts to constant updates, I always felt that I was a priority! Brad did any amazing job with the whole process! When I got my vehicle back it was as good if not better than before !! Thank you so much for going above and beyond with your service!!

David Blackmore

This is the second purchase of a vehicle at Nashville BMW. The dealers were very nice and were straight to the point without playing games.

Steve Neth

JB is great! Once again he assisted with some car repairs and did so professionally and expeditiously. JB is always spot on.

Wyatt Williams

Overall great experience at this BMW Location. Brad was very helpful and got my car in the shop immediately. I waited for about an hour and then was pleasantly surprised that the oil change was covered under the new car warranty and I was also given a complimentary car wash! I will be returning to this BMW location for any future oil changes to the vehicle.

Michael Zanolli

Very attentive to the clients time and needs. Expert service management and knowledge of BMW cars/SUV. Efficient service.

Brandon Evans

Great customer service! But, very over priced. $1292.88 for brake pads/replacement. $100 for air filter. I wish I would have did a better review of what services I was “approving” before signing. Overpriced. Check elsewhere.

Wanda Thompson

JB did an excellent job checking me in, telling me everything that they would check for. They did the work promptly and I was able to get my car before the end of the day. The shuttle driver was great also. I typically go to the Cool Springs location but the Nashville location was able to take me first. I will use them again. Very nice people.

Ashlee Curtis

JB was professional and did a great job of keeping me updated on the status of my vehicle while I was having it serviced. He even took the time to get my broken cup holder covered for repair. Every time I think I've found a service advisor, they end up leaving so hopefully JB is here to stay! A few weeks after service, he reached out to see how everything was going with my vehicle. This is a perfect example of what customer service should be!

Christian Noack

Bought my CPO vehicle from the Armory Oaks location about 2 years ago. Everything from the buying process and service has been amazing. The staff are what make this a great/hassle free experience.

sanjay sinha

JB was excellent and very responsive. He deserves 5 star.

Jeff Roche

Thanks to the lovely well maintained roads around Nashville, I was forced to replace two tires and get a realignment when a pothole the size of crater lake blew out my front tire. The service was excellent and I really appreciated the professionalism and priority that JB and team have to my visit. Quick turnaround and had me back on the road asap.

Michael Christian

It was an excellent experience. Brad C. was absolutely professional. I will asked for Brad each visit in the future.

Kejay Palmer

This was my first time going into a BMW dealership. I was met at the front door and then directed/escorted to the service department. Without even being the service area for a minute, a service representative assisted me. JB, was very knowledgeable, efficient, and courteous throughout the interaction. JB was a huge help regarding with what my car needed, what items were still under warranty, and total costs of everything. Also, the complimentary car wash and vacuuming was a pleasant surprise! Thanks for everything!

Lee Palmer

I had my regular scheduled service for my 2016 X5 done on April 20. I give the BMW of Nashville service department the highest marks for the planned service they actually performed which included an oil change, coolant system flush & fill, answered all my questions and also provided some additional valuable information since my warranty period will be running out this June. I also wanted to take advantage of getting my brakes replaced according to their Extended Warranty I had purchased. I am, however, very disappointed in BMW’s failure and refusal to provide what was promised to me when I purchased their $2,500 Extended Warranty for my X5. As I already knew and was also informed by sales, "BMW maintenance is very expensive after the manufacture’s warranty runs out". I was told "I really needed to purchase the Extended Warranty since it covers items like brakes pads, and rotors among other things. That alone was worth the price of the warranty". My X5 currently has over 60,000 miles on the original pads and rotors but BMW refuses to replace them because of the meticulous measurement process they go through to keep from having to make good on their initial warranty claims. A measurement of a few mm’s was just enough for BMW to refuse replacement. It’s very apparent that there is little coordination/communication if any, between BMW sales and service departments when it comes to informing the customer just how their expensive extended warranty would be applied. Another interesting thing BMW does… on the internal vehicle maintenance computer, the service department can input setting that show next service interval for maintenance items to be in 3200 miles. This was the displayed information for the front and rear brakes next service. This certainly does not correlate to actually miles driven since before a planned 1900-mile trip the computer read 3200 miles until next service and after the trip the computer still read 3200 miles. BMW says they strive to make every customer satisfied and happy with their products and service but they fell far short of the mark on this one… forget customer goodwill, appreciation or loyalty in favor of saving a few dollars. Shame on you, BMW, as this really leaves a bad taste in your customer’s mouth.

Toby Dixon

Working with Brad my service representative is always a joy, and gave me pictures and videos of all issues diagnosed.

jim czirjak

The service advisor was not clear on how long a simple tire change could take. After waiting 1.5 hours, he stated that things are backed up because they were down two technicians. I would have preferred he be up front with me from the start, such as “sir your tire change could take a few hours since we are short staffed, can you leave the vehicle with me for the day?”

David G

Never an issue here after years of coming for service. This time was for routine maintenance work on a Saturday. Met with Ernest who was very accommodating and attentive to the vehicle needs. He was a pleasure to talk to, and super friendly from drop-off to pick-up.

Carter Dawson

Went in to get a replacement Key for my X5. JB was most helpful and so pleasant to work with. Always had a smile on his face. He handled all the insurance paperwork ( I had a replacement key policy) and got me taken care of.

Charles Hurmiz

We were driving through Nashville on I40 when we hit a pothole that blew out both right side tires. I called several tire centers but they were unable to help us. Then I called BMW of Nashville. They are amazing! Their service department and tire rep Joseph jumped into action located the right tires for my car and got us out of there in a few hours. There facilities are very hospitable with available workstations, phone charging stations, excellent coffee and near by restaurants and shops that they will drive you to. I can not say enough good things about BMW of Nashville. They are first rate.

Ryan Schroeder

My advisor was amazing, very very helpful. Helped me work out a deal and get my four tires. 100% recommend this place! They perform great service every single time!

Takayla Prather

I had the pleasure of working with J.B. He was extremely helpful & made the experience 10’s better! He definitely turned a stressful situation into a great moment. Thanks J.B!

Christine Tabb

From the time I arrived I was treated as if I was the only customer; greeted immediately and escorted to the waiting room where the shuttle driver took me to my destination. The driver was was very attentive and provided great conversation. The service manager understood my problem and proceeded to have the issue resolved. As well, he was very responsive upon my follow up!

Sharon Ray

My tire continued to have a slow leak for over a week. I was unexpectedly in the Nashville area. They got me in quickly and were so nice and professional. Earnest was so kind and helpful as I was in town for my sister’s cancer treatment. He was the best. I live in Knoxville but will drive to Nashville for my future services. Thanks!

Ethan Allison

There is a parts specialist named Amanda at this location who exceeds every standard of professionalism professionalism and insure ensures that the service team this team is able to provide excellent care to its valued customers

Khari Williams

Service team member was helpful in pricing out the work I needed done, helping me with active discounts and finding programs that I should buy into that would actually be helpful like a 3 year oil change plan that will save me a couple hundred over my next 3-4 oil changes. Car is running super smooth so a great job done by the actual service shop as well.

Lisa

My service was amazing. JB was our service coordinator. He did an excellent job of communicating to me regarding my service and estimated turn around time frame. In addition, he personally brought my BMW to my building. My car arrived repaired and washed, sparkling clean, inside and out.

Chula B

Check in and check out was very smooth with JB! Excellent customer service!

Terry Ridgley

Had a coolant leak from a broken hose. Had excellent service from time I called and all through the repair and pick up when completed. Special thanks to the service advisor, Ernest Moody, and service manager, Michael Janca, who were great at keeping me informed and fixing the problem in a professional, timely manner.

Jackie Brown

The service team at BMW Armory Oaks is excellent! JB is my trusted advisor there, and he went above and beyond to make sure I had everything I needed, including connecting me with a vendor to replace my windshield. I highly recommend using the team at Armory Oaks for your BMW service needs!

Evelyn Raineri

Very friendly, attentive staff. Managed my expectation of time required for the job, since I was waiting for it at the dealership.

Dan Holland

Great customer service from JB and the team. Went above a beyond to help me with using my extended warranty. Service took a long time and never got a lender but hey. Hope the service work was as good as the customer service, only time will tell.

Maggie Waples

Seriously, they were awesome. This is not my usual dealership because I was traveling. I don't know what is up with Nashville, but it is a mecca of potholes and my front right tire took a direct hit. The runflat tire got me to the dealership by 5:15. They stayed late to get my tire replaced and were so helpful. I can't recommend them enough!

Jeff Barrie

I appreciate the service provided by BMW of Nashville. They recently diagnosed and repaired an electrical issue with my 2011 X5 dDrive35i. I feel the technicians are competent, and the service desk is highly courteous. I will not take my vehicle anywhere else for service, because I feel my BMW is in good hands in this shop!

Michael Green

I always service my BMW at BMW of Nashville at Armory Osks. Great customer service. I will never go anywhere else

omar m

Great customer service. Can rest assured the service department will get you taken care of. Haven’t seen this great of service at many other BMW dealerships. Special thanks to Michael Janca, he went above and beyond to deliver a great experience.

Larry L

Just needed an oil change and the check engine light was on. Both items were addressed and completed in a very efficient and timely manner. This BMW facility always does excellent work and issues are correctly fixed the first time. Very professional and customer friendly!

marissa willis

My car is older and tends to be a little tragic but BMW 100 Oaks is the best with her. Jeremiah Love is super nice and awesome with both my car and my husband’s. He’s our go to guy! We won’t take our cars to anyone else.

Kim Gay

JB is wonderful and always takes great care of me and my car. The whole service team has been awesome. Thank you!

Jim Lay

They were awesome! Took care of all my issues and customer service was amazing. My car was even detailed for free when I picked it up. Great place to get your BMW serviced.

Robin Rhodes

The only reason I'm giving 3 stars is due to my service advisor JB and the service manager Michael Janca. Otherwise the service technicians would have received a ZERO. I brought my car in for a blown tire. $1700 later I walked out with 4 new tires and an alignment. On the drive home it was clear that something else was wrong. The car was pulling to the left. I was asked to return to the dealer the next day and I explained I could not have another day like the previous day where a blown tire took over 6 hours to repair. When I got to the deal after a 90 minute wait with no update - I reached out to JB who informed me he had "bad news" for me. Apparently a strut has pushed through a knuckle and was causing the Camber/Alignment to be off. I live over 30 minutes from the dealership. But the fact that they gave me the car after paying for all that and being upset was definitely bad business. They just let me leave the lot with no information, nothing. Now I'm told I have to go back yet AGAIN to fix this issue to the tune of $3500. While I understand things happen that are beyond our control, quality control is ALWAYS within our control and this was an extremely frustrating couple of days that I don't see ending any time soon.

Raquel Latham

Service Manager Jeremiah Love exceeded my expectations when I needed to have work done to resolve an ongoing issue.

Sunrise

Low air pressure in one tire. Service manager checked tires, quoted on new tire and offered to have my car washed.

Pershard Owens

This was the BEST experience I had buying a car! My sales person Eric, was awesome. He walked me through the process and was knowledgeable in what he was doing. He also made me feel extremely comfortable! I feel he had my best interest. Not only was who I was working with awesome, literally every person I spoke to was. It was just an all around amazing experience and I would recommend EVERYONE to shop there if they are buying a car! You won’t regret it!!!!

Claire Tucker

Michael Janca is a “10 star “ in my opinion.. always responsive! I trust his recommendations to keep my BMW in top shape . He is the best!!!

Jeri Thomas

JB was my service advisor and he was wonderful from start to finish.

narendra patel

I was there waiting for 2.5 hours service was okay when my x5 done they didn’t find my key for 15 minutes also have coupons send by BMW I show this guy was 50 off if you have over 400 dollars my bill was over 400 he give 10% discount come out 43 dollars but coupons show 50 dollars also oil change coupons was almost 60 dollars off still he not apply I am happy but some small things keep in mind make customer happy thanks everything

H Wyaco

Bought a used Buick... they cleaned the outside but the inside was never cleaned. I'm not sure if that's standard practice out here but I found it disturbing to have to clean up someone else's life. When you read the websites description, they mention every ride is cleaned due to covid. So I guess be mindful when test driving here, especially for used rides. The purchase experience was typical. You engage via website inquiry, by email, by text and through phone calls. You either qualify for financing or you don't. Nothing more or less than another dealer I dealt with. Just the dirty interior bothered me but in their defense I didn't address before I signed to purchase "as is."

MELISSA SCHEPPELE

I had several maintenance items on my car and they did an outstanding job on the work, kept me well informed of the status and my 2016 car looks and drives like new!! JB was a wonderful service advisor

Alyssa Halages

I have worked with Brad Cochran every time that I have brought my vehicle for service and I simply refuse to work with anyone else. He (and Everyone) at BMW simply looks out for your needs and takes care of you and your car. He is honest about every requirement needed and keeps your best interest in mind.

Glen Oxford

Oil change and filter change and Safety recal for third brake lamp. Dropped off at 8 AM, picked up at noon. Easy peezy!

Bay Malek

So far so good. Jo has been great on taking care of my car and advising me on what I should do. Everyone there seem to be very friendly which is very important to me. Great experience so far

James ferrell

Brad Cochran has been our service advisor for over 10 years. Trustworthy and knowlegeable. Pleased to recommend .

Beep Bop Boop Beep Bean

JB was great. Service was quick. I got what I needed I have an appt to come back. The packages offered were affordable.

Robert Steele

My experience was the purchase of a nice 2019 pre owned BMW and it could not have been a better experience. Thank you Sergiu!

L G

Brad Cochran is our advisor and does a great job every time.

Tarus Jones

Chad has helped us out and is a excellent salesman. What a blessing. And Michael is amazing he will work with anyone to get you a new Vehicle. Thank you to everyone who has helped us at BMW

Larry Albritton

Replaced motor mounts and transmission mounts. They brought a loaner car to my home and picked up my car. Repair completed as scheduled. Runs great.

Susanne Henderlight

Professional service and prompt. Thank you Michael for always taking great care of my car.

Rob Kampa

I had a great experience at BMW Nashville. The service tech was corteous, professional and informative. This place is awesome and waiting for the service to be performed is nice because there is a tv and beverages and snacks! I look forward to my next service appointment because I know they will take care of me and go above and beyond in servicing my X3

Leslie Henson

It started out dismal. Car had to be towed to Nashville dealership. I was very concerned about the cost of the towing and the cost of whatever was wrong with the car. But…warranty covered the part and labor; the BNW delivered my car to me in Clarksville. It was a very nice way to end the week and start the weekend! Thank you!

Sage Whitmore

Great customer service LOVE that i can directly contact the rep taking care of me by phone or text

Christopher T

Always fantastic service. They are on time and could not make the process easier. Never feel like I’m being sold services that are not needed. I bought my car here, service it here and would buy and service my next car here

Michelle Poe

Michael Janka and his team are the ONLY reason I continue to do business at this location. He is professional, friendly, cares about the customer’s concerns and goes above and beyond the call of duty to make sure I am satisfied with the service of my vehicle. He personally calls back to check in and is genuinely appreciative of my continued patronage. Hands down, he is the most gracious, HONEST person I have ever met with Sonic Automotive.

Shawn Loehr

Ben the sales associate was amazing. He was very patient with us, was low pressure, and was very helpful. Couldn’t be happier with the car and the experience. Thank you.

Mohammed Khaleel

Service was great! JB took care of everything and helped me figure out what else I need done to my Bimmer. Also shout out to the people behind the curtains 👏🏽 …

DAVID CRANE

Had an unknown issue that caused alarm to shut down the engine, but the gauges conflicted, but the vehicle was un-drivable. They got me in soon and found a disconnected wire. Simple solution and quick service. The service rep was Ernest Moody and he was great to work with.

Heidi Villalobos

Incredible customer service! I showed up 10 minutes before they closed with a flat tire, they did not have the tire I needed but the other shop did. The service manager drove to the other shop to pick up the tire and 3 of them stayed after hours to fix my car for me. Above and beyond!

Dennis Palla

Adam was very thorough as usual. He perfectly relayed my description of the issue I was having and the mechanic was able to accurately diagnose the problem area. Parts are ordered. The tires replacement went without a hitch.

Vox Celeste

Best experience I have ever had getting my car fixed, Thanks Brad!!

Chip Wilkison

Customer Service cannot be surpassed at the Armory Drive Location. You are always welcomed with a smile and a great attitude! You just do not want to leave. I will be a BMW fan for life!

Brian Lamb

Traveling through Nashville on vacation en route from Oklahoma to North Carolina. These guys worked me in as quickly as possible to do an emergency brake job, and they helped us get on to North Carolina the same day. The shop manager and service department liaison were top-notch professionals and very helpful.

Carolyn Baron

On time. Good communication. Work done fairly quickly.

chuck WILLIS

Great i love bmw people there are awsome the, the cars are awesome, and the place feels like home haha

Travis Capers

JB very customer driven. Gets you in for service fast and is alway very friendly.

Robert Wagner

I could not be happier with the superior service I received at BMW of Nashville. Karen, AJ, the technicians, ....everyone was a delight to work with... I was surprised that a BMW Dealership could compete with the discount tire places around Nashville, but not only were they competitive on my tire prices, they were slightly less expensive. Great. I needed to wait for my car and had been advised before I got there that it would be several hours. However, Jeremiah was there to give us a ride over to The Mall at Green Hills where we waited comfortably until our car was done. The BMW service team exceeded my expectations. Thank you.

Jeremy Simpson

The dealership was well kept and service was completed in a reasonable amount of time. JB was helping me and kept me informed during my wait. I will definitely be back at this dealership for my next service.

K Powell

They did the work as expected, and let me leave my car with them while I was out of town for a few days. The part that exceeded my expectations was that they washed and vacuumed my car. I truly appreciated that - it was much needed!

Mariah Stacy

BMW of Nashville is always professional. They always maintenance my car in a timely manner. I love sending my vehicle there because I know it's in good hands. Keith there is amazing!

L Tibbetts

Always professional, great work by everyone. Brad Cochran is an incredible service advisor and has never steered me wrong!

Shawn Bowen

BMW of Nashville was beyond excellent. There customer service was awesome and Kandi helped us so much. No complaints here. 6 stars if they had that option.

Amy Wood

Excellent experience. Prompt, courteous and efficient service. I could not ask for anything more!!

Abbie

BMW OF NASHVILLE is the best place to take your BMW to have it worked on very knowledgeable people.

Raisa Gonzalez

The place was very clean and people were very friendly. They had a coffee/chocolate maker machine which had very good flavors. The service department was very courteous and helpful. It took longer to do the repairs that the vehicle needed, but it was worth the wait!

FRANK JACKSON

Always a pleasant experience, from the time arrival. Keith and Brad very caring and explain the mechanics well.

Joseph Connally

Exceeded my expectations in every way. I don't usually (or easily) give top marks/ perfect score, but this crew gets an 11/10 from me. Good to know that actual experts, supported by a vast network off resources, are on the job! Thanks very much

Julie Simpson

Brad in the Service Dept at BMW on Armory Oaks is my guy. I trust him completely and know he won’t do anything to my car unless it needs it. He’s always polite and professional. I can’t recommend him enough.

Halle Hughes

Great experience here! Jeremiah helped me through every bit of the process. He was fast, patient and got it done great! Thank you!! Highly recommend

Hilary Marabeti

I was servicing two cars over a two day period. Service was performed as requested in a timely manner. Service manager Brad Cochran did an exceptional job!

Daphne Ferguson

Best customer service as well as service work. Everybody is a professional, answers questions and keep the customer informed when they are servicing one's car. I highly recommend BMW of Nashville for excellent quality work.

Anne Ross

Once I got a person on the phone the scheduling and service was great! Joe Martin took good care of me and my car, but it was extremely frustrating trying to get an answer when I call the dealership. I HATE scheduling online!!!

John Arndt

JB & Jessica were great. Jessica set everything up, making it convenient for me and assisted with a loaner that kept me from cancelling some business appointments. JB stayed in touch and provided me options regarding the services I needed. Both very helpful and professional. Very pleased.

Joyce Sullivan

BMW Nashville appears to be closing soon. Showroom empty and dirty. Only 2 service agents working. Free car wash machine broken. Sad.

Lorraine “Lorrie” Petree

Love the professionalism of the staff and the great communication provided. Wish the service was a little speedier. An oil change with an appointment takes over 2 hours. The thoroughness and car wash are appreciated.

dan lovett

My tire needed replaced due to damage from the road. It was replaced in a timely manner. The balance seems off as there is a vibration. Unsure if it is the alignment or balance.

Paul Blose

Adam, our Service Advisor, was fantastic. We were visiting Nashville from out of town when a problem occurred with the rear suspension on our X5. He was able to get us in and repaired that day. What could have been a bad vacation memory was turned into a good experience thanks to his efforts.

Dave West

Amazing! Quick and very efficient service! Brad got me in last minute with damaged tire, and got me out in no time! Highly Recommend!

William Morris

I was greeted immediately upon arrival by a staff member who took my vehicle and directly me to a service advisor, JB Harrison Mr Harrison took my information, listened to my car’s issues and set up the service He explained the costs upfront and kept me apprised of any changes Vehicle was ready same day and all work was performed and vehicle returned clean Will use this company again

Carlos Nieto

I took my other bmw for a suspension problem and they solved the problem satisfactorily thanks jb

David Armstrong

15 year history of buying BMW vehicles and having service performed. Michael Janca Service Manager is why I continue to use their service.1005 satisfied.

Stephanie Wise

My husband and I bought 2 vehicles from Ben within a couple months of each other in 2020. We took our daughter back this past weekend! Ben is great. He is extremely helpful. He is easy going and made her feel at ease through the process. We are very thankful for Ben and BMW!!

Hannah Harris

Everyone was super nice and helped me get my new vehicle which I LOVE! Great experience and great people.

Sharon Miles

J B was my service agent and the entire process was smooth. He kept me updated and everything was on point. I was very pleased with the service and J B. Thank you BMW

Ty Williams

Service was excellent!!! Thank you to Service Advisor Mr. Moody for keeping me informed throughout the day on the status of my vehicle. Great advisor!!

Vic Daniel

Thank you BMW for employing such capable, professional individuals as Mr. Adam Theisen who assisted me in my visit to BMW service department in Nashville on 12/21/20121. Mr. Theisen was so understanding of my situation. Being a 70+ individual I truly appreciate the kindness that Mr. Theisen offered.

Gordon Michaelson

Very professional. Kraig Pemberton was extremely helpful.

cj bailey

Experience was awesome. Very friendly and helpful staff. So far so good in regards to my vehicle! Transparent communication was great and that is key!

Joleen Geruntino

Had my oil change, service was speedy, and Brad was great !!

Domingo Hernandez

JB was Great, informed me of the next services coming due in July. Always kept me informed of the progress of the work while I was waiting. Thanks JB we will see you in July.

Lee Spann

Always excellent service with Michael Janca and his team at BMW of 100 Oaks. So respectful and helpful whenever I have to take my vehicle for any type of service. There service keeps me driving BMW's. Thanks to all!

Ashlie Deilgat

Joseph in the service department did an excellent job explaining the details of requirements for my car. Absolutely recommend for your car maintenance.

Valerie Neal

As always I have found their work on my car timely, well done and at a reasonable cost. I won't go anywhere else. Ashley was very knowledgeable and helpful with any questions I may have had.

christy drowns

A part had to be ordered so it took a little longer than expected but Ernest was very accommodating and helped things go smoothly.

Charlie Morgan

Always a good experience. Fast, efficient, trustworthy. They never try to sell me anything more than I need & I get good advice from them.

Dan Endom

Brad Cochran is a real pro. Quick, to the point, knowledgeable, helpful. Got me an Uber to and back from my office. Give that guy a raise.

Stacie Peek

Michael, the service manager has been excellent. He has gone above and beyond our expectations and made our experience with BMW the absolute best!

Jamie Bandy

Had a recall taken care of and they were great. Had another issue with cooling fan after recall and they took care of that also. Adam my service rep was great to work with.

Darryl Dinning

Enjoyed the thoroughness of Ernest the BMW service rep. Overall service was exceptional timing and great value for repairs done. Thank you Ernest😊 …

Sonia Simon

Customer service was outstanding. This is my first appointment with them and they made it easy and made sure I was comfortable while I waited for my car.

Michelle Pedigo

They always take great care of me and my car!

Armen Mailyan

Jerrmiah did a great job in customer service, and also going out of his way to talk to the warranty company and explain to them why they should be covering the work on the car.

jim doran

Michael the service manager did a great job resolving a problem I had.

Kristin Ohaus

Great experience ! JB provided excellent service.

Lisa Murray

I had service on my tires ever one was very nice an professional my husband and I thank you we will be back for more service ……

Peaches Blank

Super service. Professional in every way! Michael Janca, the service manager, sets the bar very high and is a joy to work with

Benji Smith

Brad Cochrane provided exceptional customer service and got me in and out with my car fixed very quickly. Great experience!

Gunther Prehn

The oil change was completed within two hours. It seems that it could have been completed in less time. Maybe next time?

Gouda Hennes

Great location with great people…. Thanks Chad and Michael for doing a great job helping me find the right car

Jill Obremskey

Easy to schedule. A bit of a glitch in completing the work - took in on Thursday with the expectation that it would be done that day, Did not get vehicle back until Monday.

James Levine

Great service rep. Repair on time. Use of shuttle very easy. A+ on their report card.

Chase Cole

Amazing service - resourceful and quick. Mike’s the best.

Jan Poe

Michael was very helpful. His friendliness and the information he shared with me was outstanding. He is why I keep coming back!

Scott Boyd

Friendly. Took time to actively listen to my concerns. Explained what was to be done and when the car would be ready. Car was ready when expected. Explained what they did. Took time to answer any questions.

Ansley Victoria Geno

I've been taking my vehicles to BMW service for years. They always provide excellent excellent customer support!

STEVE CREEKMORE

Jeremiah is always great to work with... 👏 recommended BMW services to my friends. …

Rhonda Wernick

We had a great experience. They took care of my car, located the problem and got it fixed.

Chris Berryman

Excellent customer service and very professional.

Teresa Huffines

Diagnosis only, repair to be accomplished next week. Jeremiah Love is very professional and knowledgeable.

Gary Singleton

They took great care of my vehicle. I am very happy with the service they provided.

Gregg Johnson

Jeremiah and Jessica were awesome to work with! They were friendly, helpful, professional and knowledgeable.

Jeannie Lambka

I made a 7:30 appointment for an oil change and my car was not ready until 10:00. I am very unhappy with the amount of time it took.

Keith cribbs

Jeremy Love was very courteous and professional. The wait time was fair but the waiting area was clean and comfortable.

PAMELA TRENT

Everything went well--I have no complaints. There has been some staff turnover, but if anything, things got better!

Vicki Schmidt

Jeremiah was awesome!! Immediately took care of my car for me in a professional and timely manner.

PAUL DAVIS

New service advisor was nice and personable, she honored the promise of my previous service advisor who is no longer with the dealership....1ST CLASS CUSTOMER SERVICE!

Melissa Borgmeyer

I had a flat tire. And not only fixed that but priced out future services. Great service. Definitely going back

Chris Haynes

Excellent staff and service! Sterling was very professional and knowledgeable! Helped me with all of my car issues. Extremely satisfied!

Latoya Whyte-Saunders

Always a pleasure having my car service here! Amazing customer service with a clean environment!

DR T

Had ABS light come on and engine oil leak. Brad and the BMW Nashville technicians took care of the problems.

Austin Sawyer

Very nice folks, but kinda leaves a bad taste in your mouth when they charge you over $200 to run a scan and tell you nothing is wrong with your car.

Dennis Genty

Excellent service with professional and prompt service. Exceeded my expectations!

Dan Griffin

Always expert service at BMW Nashville North!

jeff swift

Much better service than it was a few years agi

Liz J

Satisfied. Wait time less than expected.

Jon Adkins

Michael the service manager is the best. I trust him to be honest with me and to take car of my vehicles.

Hank Abbott

They promptly did what they said they would do.

Christina McCoy

JB was so polite and efficient!

Mitch Goolsby

Great Service and good communication with the customer!

CURTIS COLE

The service representative (Joe) provided excellent service. Listened to my problem and provided explanation of the service that would be performed.

Google User

BMW Nashville with Matt Strong and Ashley always treat me well!! It's the only place I get my service!! Thanks

Taylor Ashley

Good folks, especially JB! Treat you fairly.

Ms Groch

Got us in in a day for a warranty tire replacement! Fast and no hassles.

Mary Reinitz

They went above and beyond. I had to have wheels replaced which had to be ordered. I knew the cost up front and they carried me home and picked me back up from my home when the work was complete.

Jack Mathews

I can’t imagine any service experience to be better than mine always is at BMW of Nashville

Kieran Cottrell

We had a recall that was needed and we were not able to get the car there....So they came to me!....John was excellent and super personalble ....

John Williams

Jeremiah got me in, got the job done right and got me back on the road -- on a Saturday, no less. My 3 Series is running like a top. Thanks, guys.

Daniel theNerd

Very friendly and helpful service. Very clean and easy to get to. Less chaotic than the other BMW dealership service area.

Terrie A. Howard

Just looking. Didn't find anything of interest at the time. But it's a nice place from what I could tell.

David Posch

excellent service and excellent service advisor

Roger Major

I appreciate Mr. Ernest Moody's professional courtesy towards me and the handling of my multiple car repairs.

Crystal Wagoner

They always provide excellent service.

Abe Dabdoub

Prompt, courteous and professional. They are my dealership of choice for maintenance.

Sarah Wenzel

The service department was kind, prompt, and accommodating. Thanks, guys!

Brij Desai

Service Advisor Ashley was exceptional and provided excellent customer service. Thank you.

Jerry Potts

Mr. Michael Janca went above and beyond to make sure the operations were being handled with the upmost urgency.

Benjamin Mulaosmanovic (Ben M)

Best service one can ask for , informative, punctual and friendly

Gerald Burgess

Always efficient work never need to return.. its always done right the first visit.

Fernando Manfredi

Great overall experience at this location. Ernest in Service was very accommodating and a pleasure to work with.

angel caro

Wao great customer services prices very good I am very happy thank you for everything

Judy Haury

Excellent service provided by entire staff, thanks BMW Nashville!

Sonya Brooks

Great experience. Team kept me updated and informed throughout the entire process.

Quotable Moments

Program Sirus radio, cleared alert

Thomas Hoppes

Excellent customer service.

Cynthia Woodall

Brad Cochran is the best!! I drive from Franklin to use him as a service representative

Ann Schaefer

Adam was very efficient and friendly, trip in and out of Service was super smooth.

Billy Kilcoyne

Very welcoming and efficient. I would use them again.

Lisa Loftis

Hands down best customer service. Everyone was friendly and service was fast.

Patrick Croston

Easy in and easy out for the 1.200 mile service for my BMW M2 Competition.

Cynthia Geathers

The experience was Excellent.

Jack Mathews

Keith, Michael and Jerimia made everything perfect for my visit

Jackie Hogencamp

Great communication, easy process, quick process, courteous employees.

Howard Kirshner

Very courteous and efficient

KEVIN BULGER

Jeremiah and Kyle always go above and beyond. Guys are amazing!!

evan tovi

Jb it was great meeting you what a great personality respect for you see

Jim Shupe

Our service representative JD was great.

Jan Robinson

Always great service. Been customer for 25+ years

A R

Really great service - very fast and very professional. Will be back!

Randy McClintock

Very helpful and professional. Adam is a pleasure to deal with.

nestor ojeda

Ashley was wonderful. Could not ask for better customer service.

Michael Glenn

Chloe is the BEST!!!

Angela Rose

JB was extremely helpful and friendly

Jeff Tolnar

On time, very courteous and professional, overall an excellent experience.

Sergiu Parcescu

My service advisor, Ernest is a professional. Thank you!!!

Joel Chapman

fabulous service, treated like a king, and I should be!! thanks for the great service

Adel Ibrahim

Excellent People job well done

Michael Warren Official

Smooth car purchase

Randy Tucker

Replaced passenger window

Chadwick Ginn

Everything was as promised. Great service and communication.

joseph marabeti

Performed full service maintenance to my complete satisfaction.

Thomas Young

Very professional and efficient. In and out without any delays.

Lacey Gartley

JB was super responsive and helpful!

A B

Great service facility with knowledgeable service writers.

Timothy Bond (Your Publishing Partner)

Great customer service and a speedy turnaround.

Parul Patel

JB was very communicative and helpful.

Kevin Warner

WORST experience in over 40 years dealing with car repair

Lars Lindeberg

Very good service it couldn't be better!

Ryan Richardson

Good customer service and a speedy routine service visit

Brenda Sanderson

Excellent service. Everyone was so helpful.

al fa

Great team,

Gabrielle Woods

Bipul Lama did great and was patient!

Kyle D Krajco

Great and quick service. Easy in and out.

Jeffrey Costa

Adam was very informative and professional.

Mary Beth Thomas

Brad was awesome to work with !

Marla Frank

Great service!

Zach Coleman

Excellent Team and did great work!

Jim Horton

Very helpful and fairly quick.

Susan Cabrera

Very professional answered all my questions and concerns.

Michael Noble

Good experience! I would buy here again...

Donald Webb

50K check up and things went well.

wendi dalby

Fantastic service as always!

Bill Gittens

Work done professionally and on time.

Hans-Willi Honegger

The outside mirror was broken, needed to be replaced.

Demetria Refoure

Very nice and caring people.

Jason Easterling

Excellent service.

Terrance Symlar

Great service and employees.

Kenneth Kendall

3 hour oil change and change batteries in remotes

Kellye Wicker

Excellent customer service!

Jamie Granbery

always prompt and courteous.

Marilyn Keller

Good communication and service.

Rowan Leathers

work done well and on time.

Adam McDonald

Top notch service. 👌 …

Art Smith

Very good experience.

Heather Marabeti

Service is top notch!

German Melendez

Great service and attention to detail

John Peterson

Brad is the best there is.

marvin kronenberg

prompt and excellent!

Michele Somers

Everything was great

Darrell Robertson

Great

Omar_330i

Easy quick that’s about it

Howard Burris

Great

Jennifer James

Service was great.

connie crabtree

Very friendly

George L Smith

Very professional,

LJP

Friendly, oil change and complete inspection. All good

Dana Taylor

I worked with Chad in purchasing my new to me, used vehicle. He was great. He was knowledgeable, attentive to the details that I wanted in the vehicle. Located the vehicle and we agreed on the purchase. Never once was I pressured to buy anything and when I told him I wanted to go to another dealership and check out a similar vehicle, he understood and never once applied the "salesman pinch". When I called back to let him know I was wanting to go forward with the purchase, we set up an appointment and I walked out of the dealership with the vehicle. Would highly recommend if you are looking for a no pressure honest car salesman to go check out Chad.

William Koch

The routine maintenance was excellent.

Cassandra Griggs

I always have a great experience at BMW of Nashville, of course minus the cost of maintenance and repairs (LOL). This was my first time working with JB, and he was amazing. He provided great customer service with a smile, kept me updated on the status of my vehicle and delivered on his promise of having it ready by a certain time. Thank you!

Alicia Snow

Chloe, my service advisor, was fantastic. She explained everything and helped me to get the most out of my warranty and the least out of my pocket. Highly recommend. I needed alot done and it was done within my budget.

Laura

My Advisor JB Harrison exceeds all of my expectations and truly goes above and beyond with a genuine and positive attitude. In my 20 years of having a BMW serviced, the current staff and experience has been top notch from the moment I pull in, to the moment I exit.

Scott Acrey

My 2019 430i overheated due to a break in the coolant line. I call BMW and spoke to Amy who was excellent to check on my warranty and learned it was a recall issue and fully covered. I had my vehicle towed to BMW and my experience was great.

J M

First time getting my car serviced at this location. I can honestly say that Michael J. the service manager is a class act! He really cares and values his customers making sure that they receive the best service ever. It’s such a pleasure knowing that someone genuinely cares and enjoys putting smiles on complete strangers faces. He really made my day and I will continue to get my car repaired there.

Mona Lisa McGhee

Very personable service manager and environment.

Todd Tolbert

Cracked a wheel on on of Nashville’s many potholes. The service department got me in on the day I called them. My service specialist, JB, kept me posted from the moment my car arrived until my car was ready to be picked up the following day. Nice work!

Stephen Brown

Had a great overall experience due in large part by JB. He provided excellent customer service making sure that I was taken care of. There was additional service required that was undetected before and JB was able to get me in and out in a timely manner. He went above and beyond to make sure my issues were resolved.

John Mathenia

Good job and fast, even though I had no appointment.

Arnitia Goodman

Ask for Jeremiah. He is the best! He provides accurate and honest information.

bobbie swann

Wait time for repairs was short. Cordial staff, clean service area and a washed car upon return. They set the bar high

Michael Skwiat

I had a wonderful experience buying a BMW today. Gary DeMarco was a joy to work with and made the buying experience simple and straightforward. I highly recommend this business and Gary. Thanks for all your help!

Bernard Fisher

Service department performed the maintenance in a timely manner.

Scott Coulter

It was okay and the price was decent for the oil and oil filter change. However, the price for the air filter and especially the labor on the air filter was ridiculous. I could have changed that in about 2 minutes myself...I am disappointed that you take advantage of females like that!

Julia Nelsen

I was taken care of right away by Jeremiah. He was friendly, knowledgeable and professional.

Pete Gomez

Very professional and appearing to care about my concerns. I felt like i was important to them. Unlike most service depts.

Claire Tucker

Michael Janca always provides excellent service in a timely fashion! It is great to have a trusted advisor like Michael!!!

Michael Pence

Christian P. Moss

Olaolu Bolu

Romondia Hardison

Greg Mitchell

Michael Camacho

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