Reviews of Firestone Complete Auto Care. (Auto Repair Shop) in Louisville (Kentucky).

Firestone Complete Auto Care

317 Reviews

162 Comments

Auto repair shop

Car repair and maintenance service

401 E Broadway, Louisville, KY 40202, United States

Description

Information of Firestone Complete Auto Care, Auto repair shop in Louisville (Kentucky)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Firestone Complete Auto Care

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Reviews of Firestone Complete Auto Care

Matt Cook

They seem to do a pretty good job. We had a tire rotation and alignment scheduled and they completed it in about 2.5 hours. They also had quite a few people waiting and a constant flow of traffic. Overall, we were very pleased.

Alicia Cummings

Firestone is a very honest and reliable place to get your car fixed. Firestone employees are very respectful on East Broadway. They have always returned my car looked at and fixed in the same day although they explain that they may have to keep it until the next day and in some cases they will if they are extremely busy.They have warranties and give you the entire and exact problem your having with your vehicle with a paper copy and via email also. Although they are a little pricey I would pay their price and have it fixed correctly, instead of the cheap route that's going to have you back in less than a week trying to fix the same problem they were already supposed to have fixed.

Robert Howard

Great job at replacing our tire on a Sunday when most other tire shops are closed. The gentleman working told us it would be a two hour wait and it was. We were happy to wait and watch the NFL game on the widescreen in the lobby. Thanks for being open on Sundays and having a clean and pleasant area where customers can wait. The counter person this day was a pro.

DeShawn Thomas

Mechanics have a reputation of taking advantage of customers because of the complexities of automobiles. Often I leave a mechanic feeling cheated. However, I felt like I got treated “fairly” when I went into this location.

David Graham

While Sunday is viewed by many as a day of rest, relaxation, and religion by many, nothing is worse than trying to find some sort of service place open on a Sunday. In the early hours of Sunday morning, I found a bolt in one of my tires. GREAT! Bring so early, before the sun was even up, I had wait before I could even think of taking my car somewhere. The only place I could find was this Firestone shop downtown. Anything open early on a Sunday, downtown, that doesn't involve food or worship is a miracle in itself! I was able to get in and have them fix my tire, at the cost of a couple of hours of waiting. I was told it would be awhile since they were at reduced staffing in the shop area. I was prepared for that! (Always have a book handy!) I was not troubled by the wait time considering they were even open! In fact, they were finished with my car in less time than I was originally quoted. They did a great job with my tire and were very up front and professional. From my wait, I could tell they were handling several emergency vehicle situations that day. Being the only place open, it was only logical that there would be a wait time. I was thoroughly satisfied with their work, and I will strongly consider using their services again.

Jessica Heinz

After a horrible experience with a small business, the staff at Firestone treated me so well. Explaining and showing me everything they planned on doing without talking down to me or taking advantage of ignorance, which so many shops will do. So thankful for a trustworthy and smooth experience.

Kamilah smith

Great service from someone named siderus. Give that man a raise he helped me get a deal on my tires and was so nice to me when it came to getting a discount. Excellent service.

Asoli

Really great crew here. They helped me out of a jam. Appreciate their service.

Rachel Giles (Rae)

Absolutely amazing I brought my jeep in and the people were very honest with me and possibly save my life

Gionina Gaudio

They did my oil change while I waited, were super friendly, polite, & helpful!! i will be using them regularly.

Daniel Frederick

I have gone to this Firestone a number of times and have never had an issue with their service or their quality of work.

Sharon Nassar

Had 2 flats. Fixed by the time I was off work. Very friendly staff. Very professional. Highly recommend. Very busy place.

Meghan Benson

I was driving through Louisville and had an issue with my car. They got me in right away and for free did a diagnostic test on my Hyundai Tucson. They were very honest, friendly and worked quickly!!! I’ve always had good experiences with Firestone auto and this was no exception.

Staci Vaughan

The service here is amazing! They took care of a problem caused by repair work done by the Outer Loop store (you can read my review comments about them on Google). They fixed my issue the very next day, and I'm completely satisfied. So much so that I bought a set of tires that I hadn't planned on but the sale they told me about was too good to pass up. They are now the only place I will be taking my car for repairs from now on.

Rich Gross

Highly recommend this Firestone! Great service from a friendly and professional staff. I was visiting from out of town and had a piece of metal in my tire. They were very busy, but the manager personally fixed my tire so I could rejoin my group. 5+++ stars!!

Elizabeth Weidner

I've been to Firestone 3 times and today was the first day they charged me. The first 2 times the low tire pressure light came on so I stopped in to have them check. They didn't find anything wrong but did fill up my tires free of charge. The 3rd time there was a screw in my tire but they were able to repair it. My total came to $20! They've always been fast and caring work excellent service. I told them I was amazed they weren't trying to charge me an arm and a leg. The manager's response was "we can't always do that but we like to if we can". What a great and refreshing mentality! I would recommend anyone bring their vehicle here.

Lee McWhorter

I would highly recommend this place for your auto repairs. The staff is friendly and competent.

Becca Bradley

Mark and the crew at Firestone in Louisville saved our bacon this weekend. My son took my car to town to visit friends and was stranded when it wouldn’t start. We had it towed to Firestone (all the GM dealers were 4-10 out to even LOOK at the car) and Mark had us back in business in 24 hours. Really appreciate the prompt service.

JOSEPH TAPPER II

Great experience calling over the phone. My questions were answered by a knowledge person!

Zane Seligman (Petermuthafukinpan)

I still haven’t really had an appointment where the scheduled work was done -,I’m going to attempt a wheel alignment soon- keep ya posted!

Thomas S Turkowski Jr

They are all very busy. So make an appointment. They were very professional. Knew there stuff! And did the work on my car. I had a valve cover gasket replaced.

MJ Masden

Great customer service. Very kind workers helped me out in a bind ( flat from a nail in my tire). Thank you to all the gentlemen that helped put on my spare tire. I really appreciate you.

Jim Seefeldt

Scheduled my appointment online, showed up on time only to find out that the store never knew about it. They were fully booked, with walk-ins coming through the door, on a Sunday morning. Despite that, I was offered a chance to have my car done, it would just be a while (I was getting 4 new tires). I set myself up for a 3 hour wait, a personal guess based on how many cars were ahead of me and the fact that they only had 2 techs that day. I was gone in just over 2 hours with the best tire balancing I've ever had on this car - no vibrations anywhere up to highway speeds. All of the staff were friendly, courteous, and professional. Considering how slammed they were that day, I'm pleased that: 1) I was served at all; and 2) that my car was done perfectly, nothing forgotten or skipped. I'd definitely recommend them.

Linda McMahon

The gentlemen at this shop fit us in for tire replacement and alignment after a scary pothole on I-65 shredd3d our tire and wrecked the alignment. Many thanks for the very professional service.

Brian H

One of the few places in town I feel is honest and does good work. Always goes above and beyond to explain what my car needs, and they give discounts to hospital employees, which is great. Fair prices, clean bathroom, well lit waiting room, professional and polite front desk people. One thing to know is they, like any good shop, are always busy. I drop my car off in the morning, and it's done when I get off. If you need work done right now your experience may be different.

Katy Sherwood

Got a basic oil change today they tried charging me twice as much as all the other times I've been there. But I give the service technician Crispin 5 stars, I definitely recommend requesting him. I got him the first time I was there and trust his work completely, does great work, and is very fast, and honest, which is hard to find in that line of business.

ISABELLAS GRAMS

This is only place ive taken my cars mark is great always the friendly face as well as helpful and curtious andre who went above and beyond I feel in helping me with Firestone account as well as a follow up call to the credit check company. They have done right by me always that's why they've had my business in 2000😍 …

Alvin Hooper

Excellent customer service!!! Hands down the nicest & most accommodating people I've ever encountered when needing car repair service. I had good news & bad news with regards to car repairs/needs and they took care of it all and at an affordable price. This was my first visit to this location but not my last when I need car service in the future. This location will be my go to place from this day forward. Thank you Mark & Andre!!!

Kellee Madonia

I moved to Louisville in hopes of there being a Firestone with great service and quality work as I had experienced in Houston. Perfect and found it!!! Brian is a delight to speak with each time I go in for service needs. Brian is professional and goes above and beyond with customer service. All the work I have had done has been fair and complete. Thank you "Firestone" for being consistent in each of your locations nationwide.

Joseph Harper

This Firestone location is amazing! I've been using this firestone for a few years now and they have always been phenomenal even when on a tighr time crunch. Brian normally takes care of us and makes sure I'm informed and ensures things stay on track. Great job guys and see ya next time!

Margarita Labik

Best tire rotation experience so far. I have slept through my appointment by 30 min. Called Firestone and the guy has said that he would still be able to get me in. The rotation was fast and the guys working there very nice and courteous.

Linda Graves

Wonderful, fast service! Mark and Jesse were extremely helpful and friendly!!! They got me on my way and even point out some things which didn't need to be done immediately, but I should address in the near future. Prices were less than I expected, so I had them do an oil change also!

Tyler Prokop

I hit a nail about 30 miles outside of Louisville and decided to use tire slime for a quick fix to get into the city. My car was riding a little rough and I was concerned about the tire being that I’ve never used the “slime” product before. When I arrived I spoke with Andre who educated me about the use of that slime product and the potential damage it could incur on rims/pressures sensors. My tread was pretty worn so we decided to replace the tire. I was quoted about 2 hours but it only took about 45 minutes. Andre, you are the man. Thank you for your professionalism and speed of service. Firestone is lucky to have you.

Jake Pioch

Was able to come in for a scheduled sit down appointment while my tire was inspected for a slow leak and possible repair. Was help relatively quickly even though they were "overbooked". Good repair and customer service

Justine Miller

They have great service here. Quick. Knowledgeable. They got some grease on my floormats, but they are trying to fix it. Whether its them cleaning at the shop with what they have or sending it out to be cleaned. I would recommend anyone to come here and get tires or what not.

Keri Wilson

Our alternator died halfway through a 15-hr road trip. They took us in and had us back on the road within 3 hours for a reasonable price. Friendly service.

Daylene Zielinski

The boss and a couple mechanics stayed late to help me not have to leave my car over night. I walked in at 5:45 and made it to dinner at 6:30 on time with a new tire! Amazingly great service!

latisha kelly

Thought I was going to need all 4 tires only needed 2. They was so honest. Anywhere else I would have bought all 4 tires for no reason. Jesse is the best. Wait time wasn't to bad. Even tho they were packed. Good job you guys.

Paul Doyle

Oil and filter change, wiper replacement. Dropped my car off right before work it was ready in a couple of hours, walked over at lunch and picked it up. Quality, friendly service.

Dylan Lear

This was a decent place. The manager gave me a discount but took way longer than expected. They tried to tell me there was suspension problems but gave me a ridiculously overpriced quote. Then I later found out that one of my lug nuts was stripped by them, but they didn't want to accept the blame for it until I spent a bunch of time pissed off on the phone.

Michael Ritchey

Went in thinking I needed an alignment turned out I needed 2 new tires and they explained that something else needs to be fixed also but I can do that myself super helpful and friendly I will definitely recommend them and take my car back if needed thanks guys

Rena Hill

They are really good mechanics they a are the only one's that I will trust getting work done on my car the honesty and honest work is very important to me, thanks guys

Emily Osborne

This is the only place in Louisville I will take my car. They are honest and the customer service is great! It’s easy to feel like a car place is ripping you off or lying to you, but I have never felt that here.

Cyndi Smith

They fit me in on Saturday with a nail in my tire. Tim was super nice.

Ashlea Worner

I took my jeep in because my tires were riding rough and figured I would get an oil change while I was at it. I appreciate them driving it around to make sure nothing major was wrong. However, my oil change ended up being $51. My jeep has less thank 46k miles on it but they decided to upgrade my service to a "high milage oil change" without my permission. I didn't argue about it because other people were waiting and I really didn't have time to argue during my lunch break. Never was I even asked what kind of oil change I wanted. EDIT: I complained to customer service and the gentleman I orginally spoke to the previous day called and appologized. It ended up being a miscommunication on their end, which they happily made right.

saurav das

Good staff, very friendly and professional. However, they are uncomfortable in unfamiliar situations. Do not go out of the way to help/ share knowledge. For example, had my washer fluid refilled but it wasn’t pumping. They least bothered.

Mary Willis

The staff at Firestone in Richmond Kentucky did a great job and I would recommend them to anyone. They did an excellent job by explaining to me what was going on with my vehicle and answered any questions I had

Clinton Wolfe

Well, I had a good experience. I bought two tires. Wide selection of tires available in my size, with a wide choice of treadlife, price range, and characteristics. The list price for teh pair I chose was a little steep but it was buy one get one half off, so it came out quite reasonable. The staff was very friendly. I couldn't leave my car, so they said they would have it done while I waited. They did so and were quick about it. Lots of things were included free - I wanted the new tires on the front and the old back tires removed, so a tire rotation was needed (free). Free courtesy check of hoses, belts, fluids. Free alignment check and report. Car returned clean and early. Just wish they had wi-fi while you wait :-)

Debbie Martin

I went there to get air and my tires and they were very accommodating. I hate it nowadays if they're actually charging for air so they really help me out.

Sherree Keene

This is THE BEST PLACE!!! Bryan, Tim and the Skilled Technicians Go ABOVE & BEYOND! TRUSTWORTHY, CONSIDERATE & COMPETENT! Worry-Free Auto Car at its BEST! Thanks Guys for keeping My Old Gal On the Road! I'm Truly GRATEFUL!!!

Lance hagan

I had a tire blow out the day before I had to drive to Cincinatti. Since I knew I needed tires already I was hesitant to drive to Cinci on a spare tire in fear that one of the other 3 tires could fail at any moment and then I would be stranded. I frantically called around louisville at 5:30pm trying to find someone that had the tires I needed. Nobody could help. When I got in touch with Teddy and Brian from firestone they assured me they could get the tires I needed and have them on my truck by 1pm the next day. They were polite, very helpful and answered all the questions I had. If you ever need tires, check them out, they’ll take good care of you. Special thanks to Brian and Teddy for the hook up!

Michelle Seagrave

Big thank you to Steve, Mark, and Mario (The Tech) for getting our car done so quickly so we could get back on the road asap. You gentlemen show so much kindness and hospitality during tough times. Thank you!

Mimi Andme

Great service and great hours . Had blend door actuator replaced , transmission 60,000 mile service done , oil change , c.v. boot replaced, tires alignment ect ....over the years. .... convenient to my work . My favorite mechanic is Mr. Sugar Hill ! He is the best !

Lillie Wittmer

I went here because I needed a tire, it was close to me and it was open on a Sunday; they provided excellent customer service and took really good care of us.

Chris Bylak

My wife was heading to Louisville, KY from Chicago when she hit a pot hole on 65 just North of Indianapolis. The spare tire was installed by a road side service. I searched the internet for a OEM (Firestone FT140) tire for a 2016 Honda Civic. I called this Firestone store and spoke to Brian. He informed me the tire I needed is in stock and quoted a fair out the door price. My wife used the over night key drop service. Brian and his crew had the vehicle ready for pick up in no time. Brian followed up with a phone call to my wife indicating the car was ready for pick up. I want to give this Firestone store a shout out for a, JOB WELL DONE! Thank you!

Bruce H

I have a tire warranty with them and one of my tires was loosing air. While I went to visit a friend in a nearby hospital they got the car in and determined what was causing the air leak. They fixed the problem and got me on my way.

Lydia Gurevich

They helped me out on one of the worst days of my life! Quick, professional, and no nonsense. I'm going to keep giving them my business as long as they stay open!

Joe Meko

An excellent service provider. David Floden and his staff recently assisted my daughter, a U of L student with an emergency call. I live in Ashland, Ky And my Daughter had a flat tire on her car. I called Dave long distance and Dave and I were able to work out the details over the phone for repair and payment. Excellent in and out service; no hassle and and Firestone tires to match OEM equipment! Katie and I thank you for a job well done! Joe Meko Ashland, Ky

Ianthia Gardner

They were very nice. I went in for a oil change. I made a appointment for that day. They were cheaper and have a special, on oil change and other items.

David Floden

This store has new management in place. We are sorry for your past experiences and can promise you that in the future we will be providing the best service money can buy. If any previous customers have not returned due to poor service please let us know and we will do what it takes to make it right

Mike Heidt

Friendly helpful a little on the expensive side $150 to change 2 headlights and 1tail light for 40min work.

Mohammad Paknia

I'm still trying to get my rebate from them, As hurricane effected person needed tires, no problem with tires just with company not honoring their rebate

Jenifer Bramer

Brian is my fave! He is always polite and takes good care of me when I am there! And his mustache is stellar 🤩 …

Clancy Wells

They were so helpful and went above and beyond to help me with my spare tire.

Kristen Albright

Always super nice to deal with and more than fair with prices. I feel better knowing I can rely on them when my car's acting up.

Michael Dominique

Excellent service and courteous staff! Assisted a family member while she's away at school. They've earned a repeat customer.

Destini Holbrook

Excellent front staff! I had a flat and the guy at the front desk aired my tire.

Vanessa Simagan

This place did me a great favor...sent me to a muffler place instead of over charging me for the same job...I love that

jason Laub

I was towed into this station after hours and my experience with staff here werethat they provided me with great service and attitude...i would go to this location again....

RC Sound Designs

Took care of my tire issues and took great care of my car. Top notch service.

Eleaser McNeil

Handled all my automobiles needs with no problem 😊👌💯 …

Sebastian Ruiz

Grate staff got my truck in and back on the road outstanding service 👌 …

Kelli Pearson

They do great work for my company and keep our vans maintenance regularly.

Igbo Bae’s Kitchen

They do a really good job and offer Ford Motor company employees discounts

Das Emeritus

Good service. Polite and great workers. Too much wait time for servicing tho.

Manoj Patel

Great place and great service. Go see Mark, very honest and easy to deal with.

Eric Keck

I want to give a big shout out to the people at firestone awesome work and thanks go to Steve for such great service

Tiffany McDougal

Really nice people but they really prefer not to service cars over 100k miles

Tim Roll

Top notch

Timothy Hale

Great service and Set up in the shop. Remember that Broadway is under construction at this time

Mark Wagner

Firestone got me in a great set of tires & their knowledge & customer service was fantastic

Mad Matrix

Crispin Coleman is the only guy up there that I'll let work on my car. He's great!

HETFIELD

David always takes good care of me. Thank you for the good price and excellent service.

Carol Risberg

They took great care of us. Were able to get on the road quickly.

Lynn Ann Collins

Did a free brake inspection upon my request. Very courteous service!

Shanae Minnett

The staff are helpful, very nice people, prices are reasonable. I've been going here for years.

rJ W

Great customer service and fast service!

Haywood Baker

They are the best. Dealing with them for 20 years. Fabulous service

Collin Cruise

Great services, fair priced. I always go here for maintenance.

Sam S

Friendly and accommodating staff. Brian and Nick were very helpful. Pah was the tech.

Michelle Boyd

I drove parts to them because I worked at AutoZone... Nice people work there

Danielle Banks

They always get my car together.

Sarah Flarsheim

Great service and nice guys running the shop, 10/10!

Jeanette Hamilton

Good fast service

Larry Clark

Excellent experience staff want sell what you don't need.

Brooke Crum

These guys are awesome, amazing communication and great service!

Dug Whit (FUJI)

They do a great job. Awesome military discount

Gail McWhorter

Friendly employees providing good service with no price gouging

James Robinson

Fair price always helpful with price range

michael howell

Honest

Dale Russell

They were awesome to work with. Very professional

Chris Young

Very competent. Nice people. Clean shop

Jeff Watts-Roy

Very good staff here.

LEON JOYCE

Great service.. affordable very friendly

Thomas Krieger

Good place for tires and oil changed

Diane Harper

best guys ever for taking care of my car!

Michael George

Talk too Andre great guy helped out a lot.

Don Kraps

Needed a vehicle inspection on a Sunday and they took care of it!

J.D. Finnegan

Very helpful and professional. Fast and honest.

Creeo Taylor

Great place. Fast service

Leonard Schoenfelt

Traveling thru...needed wheels ..easy pleasey

HUSSEIN NKRUMAH

Customer service person very knowledgeable

WILDTHING -

There a bit hard to talk to but they get the jib done😊 …

Francesca M

Great service and timing of appointments.

MICHAEL KOLDE

Checked my car out at no charge

Joi E. Boyd

Customer service very polite and respectful

Imad Bader

Welcome to Louisville home of the champ Ali 🏆 💪 🙌 😎 👏 👍 🥊🥊🏅🎖🏆🏆 …

Queen Fee

Thanks guys for taking such good care of me!

Vimal Veerappan

They seem to forget to put the spare time back in every single time

Nate Filkins

Good price, quick service.

Ted Laun

Great service friendly folks.

Danta Johnson

😄 …

Dre Cashis

Somewhat overpriced but they get it right

Adreyan Arevalos

Mark was outstanding. Accurate and honest

Verrell Smith

Very good customer service

Ameerah C. Palacios

Great service and reliable.

Ben Wadler

Fast service, clean waiting area

Sandra Watson

Very friendly helpful staff.

Geneva Tillman

Had to leave my car but okay.

Darcell Mcdaniel

They treat you right.

Rosita Bobo

Very nice and detailed.

Kody Arvin

Good experience, no issues

True Blue

Work is in and out quickly

Damon Woods

Minimum wait and good service

Ellen Sloan

Great counter service

John Watts

Excellent people excellent work

Tee Tee

Good service

Kevin Bray

Jus priced some tires

TJ Schum

Great store, Great people

Nadine Terrell

They are Awesome

Michelle Bradford

Quick, friendly service.

Larry Palmer

So far so good

Lydia Griffin

Tune up

Sandra Hutzler

Quick. Friendly. Efficient.

Keith Washington

Great Services!

Darius Pettway

Great service.

Thomas Robb

The best downtown!

Larry Chandler

Thanks.

Phillip Moore

GREAT SERVICE

Michael West

Great service

Sharon R. Johnson

Great people.

Mike Pascal

No complaints

Perry Doyle

Pretty fair

michael cannon

Great service

DANIEL CRITTENDEN

Pretty good

FM Martin

Great service

Barbara Tyson Mosley

excellent as always

Billie Taylor

Lifesaver

Angela Strobel

Good service

Tim Biggs

Good service

Keef Carter

Love the staff

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