Reviews of Parkway Automotive. (Auto Repair Shop) in Little Rock (Arkansas).

Parkway Automotive

198 Reviews

143 Comments

Auto repair shop

Car repair and maintenance service

708 Kirk Rd, Little Rock, AR 72223, United States

Description

Information of Parkway Automotive, Auto repair shop in Little Rock (Arkansas)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Parkway Automotive

Popular times

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Reviews of Parkway Automotive

Queen Helena

I love their service and customer service. If I could rate them 10 stars I would. My car broke down in Little Rock due to my transmission. I got my car towed from one shop to Parkway Automotive because I felt so confident after speaking with Patrick. With parts and labor everything came out to $6300 . After informing Patrick I couldn’t afford it he worked something out with me and even allowed me to make installment payments here and there. After my car was finished being worked on, I caught a greyhound from Texas to the travel center in Little Rock. Thankfully I didn’t have to catch an Uber to the shop because they have a parkway automotive shuttle that picks you up from your location. Patrick and his colleagues are very nice and professional. They go above and beyond to take care of their customers. Patrick even fixed my ac for me for free by replacing the fuse and gave me a free oil change. If I’m in Little Rock and a situation ever occurs, which I hope it doesn’t, I will definitely use them again.

Darrian Shorey

I have been going to see AJ and the guys for over a year now- I had so much maintenance to do on my car and was very overwhelmed. AJ worked with me and broke everything down - prioritized my cars immediate needs and we went down the list to fix everything over a six month period. They also provided me with transportation while my car was in the shop. I am so thankful for AJ and the team because my car feels brand new again. I have recommended them to several people and will always recommend them to my friends or anyone with car needs.

Ej Dubb

If I would’ve known what amazing customer service focused driven shop this was I would’ve come years ago! Since I work from home they picked up my car and once it was done they offered to pick me up but since they are so close I walked. Gotta get those steps in! Thank you Parkway and Curtis for making quality maintenance quick and easy. Stop by and tell them Erikka sent you and ask for my discount ♥️ Also if you aren’t following me on IG what is your problem @ejdubb ♥️

RICK DINKINS

Great experience with AJ and the entire team. When the "experts" could not solve an Air Bag fault, Parkway did! A very pleasant experience.... will see them again.

Kathy Claiborne

Courteous service, extremely friendly staff, and trustworthy insights on what needed to be repaired. Prices are fair. They provide complimentary shuttle to drop you whenever you need to go.

Keegan Kemp

Worked with Curtis. The team took great care of the vehicle, and Curtis did a great job keeping us in the loop throughout the whole process. Highly recommend them.

Rachel Butler

We signed up for the lifetime oil change program and have been very happy with services so far! They are so helpful in explaining what needs to be fixed without pushing services. Very personable and appreciate Dave driving me back and forth to work with their shuttle service. All the staff were so kind and helpful.

Outdoors Embrace

Exceptional service. Everything is great with the Ford. Was just passing through Arkansas at that time, but I've told many people about you guys. Never had I had such a great experience from an Automotive place! East coast must just be lacking. I got stuck here in town, but you guys got me back on the road fast and drove me around to get food. I really believe now because of you that customer service comes first. You detailed the issue to me so I could understand and I love that. No other company does that, and it wasn't just one guy there, but your whole team that was extremely helpful.

Prairie Grove Church of God

Back in mid June 2021, my Assistant pastor took 2 churches kids to camp. They were about 20 miles from the campsite to drop them off when he had to stop and fuel up. They had already driven about 200 miles. The fuel pump went out and after getting things sorted with other churches helping get the kids to camp and him a ride back home, I started looking to find someone to have it towed to who could have it fixed within 3 days when I would have to come back down and pickup to get all the kids. The 15 passenger van was full of kids and was needful to bring them all back home. As stated before we live 200 miles away in Northwest Arkansas region. No one could do it in that time frame. When I got referred to try Parkway Automotive they were able to do the work and have it ready for me. They were courteous and made sure they could do everything possible to have it ready for us and they came through. I'm forever grateful and thankful for their professionalism and care.

Larry Smith

This review is long overdue but my family has been doing business with Parkway Automotive for over twenty years. You should know that anyone you meet from the sales, service, and support teams are very professional and courteous. You will find out that they care about you and are tenacious about the safety and long term drivability of your vehicle. If your looking for the cheapest fix then you probably don't want to go here. However, if your like me, and want to take care of your vehicle so that you can run it as long as possible this is the place to go. Their approach to your vehicle is to inspect and review with you the critical needs, regular maintenance, and additional services to help your vehicle perform better. We have never felt pressured by the sales or service teams to repair something that was not critical to the vehicle. In fact, Curtis, AJ, or Patrick will work with you to develop a plan for servicing regular maintenance items that works with your budget and timing. Mike and his staff have also worked to help those in need and that made a lasting impression on me about where their heart's are. They offer shuttle service locally if you need to drop your car off. They offer electronic payment and means for your to pick up your car or drop it off after hours. In twenty years you are bound to have service work where the parts fail after the fact. Mike and his team provide generous labor warranties and honor the parts warranty on their work. I have seen this a few times and every time Parkway has met or exceeded my expectations. The dollars I have spent there have been well spent and serviced us well. Thank you for setting and maintaining a standard in the industry to earn trust.

i Ronek

UPDATE 11/4/21: Replaced wheel bearings, oil changed with 27 point inspection and my car was finished in about 2 days or so (I had planned to leave it a week.) Parkway ran a 27 point inspection and even sent a text with a copy. I now have a better understanding of what shape my car is in. The cost is extremely fair considering the amount of professional service you receive. Parkway Automotive definitely have my business.. I could not recommend them enough.. The only place to have your car serviced in the greater Little Rock area. Original Review: Very knowledgeable and customer service is better than most-if not ALL, large dealerships. They had no problem giving me a quote unlike most mechanics. It was so nice NOT to hear, "Well, I don't know until I get in there." I do understand something else may need to be repaired when a mechanic "gets in there." I would highly recommend Parkway Automotive to everyone needing a reliable mechanic. I was even given a ride home since the vehicle was kept overnight.

Helen Malchan-Evans

After having repairs done at another local dealership with unresolved issues. I was referred to Parkway Automotives. The service has been exemplary and every employee with whom I’ve come in contact with has exceptional! I will highly recommend Parkway Automotives, as a matter of fact I’ve already done so.

Dianne Woods

It is rare to walk into a business for the first time and see four people seated at desks who all make you feel so welcome, so comfortable, and as if you have known them forever. Parkway Automotive gave me all that when I walked into the door for a general maintenance for my car. My technician explained to me their services, the pricing, and made it all easily understandable to me. They provided shuttle service to and from my house with drivers equally as kind and pleasant to be around. Upon completion of the maintenance check, which was the most complete car diagnostic service I have ever seen, they gave me a comprehensive review of what they found, along with the meaning and pricing for each. My car is six years old and I hope to drive it for as long as I can, so Curtis, who was working with me, helped me separate the suggested items into categories from the most important down to those merely suggested so that it made more sense for my budget. We now have an easily affordable “maintenance plan” to get all of it done! I was fortunate enough to met Mike, the owner, who built this incredible business, and told him how impressed I am with not only the business operations, but all the incredible people working with him. His personal story is so compelling I have asked to take my son there to see what hard work, good ethics, and genuine kindness bring to the table of life. It was a very positive experience!

Mary Franzis Knoeferl

I just moved to the area and crashed my Mercedes within a day of moving to Little Rock. I called Parkway Automotive after reading their reviews and I'm so glad I did. Patrick was extremely professional and kind and took his time answering my questions. I told him I was going to have my car towed to them since I wasn't comfortable driving it after the crash, but he told me someone could come pick it up the very next day so that I wouldn't have to pay to have it towed. I ended up not needing their services after learning how bad the damage was to my car, but they were very honest, transparent, and helpful throughout the whole process. Being new to the area and not knowing a single person, it was so refreshing to work with people who genuinely wanted what was best for me. I will definitely take my new car here next time I need help.

Chris Fray

Patrick is my service advisor, and I have been taking my vehicles to him for over 29 years. You will not find a more experienced or knowledgeable individual and organization to help you maintain your car properly. I have a 1990 Ford F-150, that I have had for 27 years, and my wife's MDX is an '05 model, and it has over 209,000 miles on it. I know all of the advisors there (A. J. and Curtis), and all of them are capable and superb professionals. If you are tired of taking your car someplace you don't trust, then call Parkway Automotive.

Keith Fix

Been bringing cars here for more than a decade. Better service than most, but you're still dealing with human beings, so you have all the good and bad that comes with that. They do a very good job being fair with pricing, make good on their errors, and keep records of car repairs and maintenance schedules. Right now I have a 19 y/o economy car in their shop and I'm waiting to see if they can keep it maintained in better-than-beater condition. So far, all's been well, but we're in new territory with difficult to find parts.

Chablis Carroll

They do a very thorough inspection on your vehicle first, after that Service Adviser which I had AJ has a print out of things that need replaced and repaired. AJ and I went over the list of repairs and I decided what I wanted repaired. No pressure to used there shop because it's a little pricey but you get what you pay for. Overall I had a great experience with Parkway Automotive I'll be using them again in the future.

DeAnne Carl

They put the customer's needs first. Thorough auto inspection followed by detailed report and explanation. They care about drivers' safety. Friendly office staff. Convenient, timely shuttle service.

Amina Olberts

My car wouldn’t start because I had a dead battery. I called a different automotive service to see if they could send someone out to help me and was informed that they didn’t do that and that I would need to call my insurance company and probably need to get my vehicle towed. Feeling desperate and a little let down, I got on google and found Parkway Automotive. I gave them a call feeling sure I was going to get the same response as the other place. Lucky for me they told me they would be happy to send someone out to jump start my car, and if that didn’t work they would help me get it towed. Parkway Automotive went above and beyond to help me out. Once I got a jump start I drove on over. The people that work there were all polite and professional. Here’s the best part, when my car was ready to be picked up, they offered to send a shuttle to pick me up. While on the phone the gentleman heard my two year old in the background and told me that they could bring my vehicle to me because he totally understood how difficult it would be for me to install then uninstall and reinstall a car seat and deal with a two year old. Thankful for their help and would highly recommend them.

Dr. Brittany R. Allman

The folks there were very accommodating and welcoming. They made me feel comfortable in making a decision about my car. And provided great customer service! Will definitely be using them again!

Outlaw Amber

I contacted several auto shops in the area before landing on parkway. I called Patrick in the afternoon on a Monday and after having a very pleasant and professional conversation on the phone over the issues my truck was having I happily dropped off my keys. That being said, they were very upfront with me about pricing, but make absolutely sure on the paperwork they give you to give them a price cap or they will overhaul your car!! (Joking of course). I listed a whole line of problems and Patrick assisted me in figuring out what I should focus on. Two days later (as I was not an urgent case) he called me with an attached form of my diagnostic and told me exactly what was wrong. I then let them run a comprehensive vehicle inspection which is worth EVERY CENT. They went through 120 checks on my vehicle, some being photographed, and attached it all in a site I could easily read along with what was urgent, and their recommendations. I was upfront on how I felt about the diagnostic pricing, which I felt was a little steep, and after being explained that they were not just guessing and throwing parts at it so to speak, I paid the diagnostics and took back my truck. I did not have them do the work I needed, as I almost never pay for something I can do myself and an EGR valve was way within my means. They will talk you into always getting parts from the dealership which in the long run makes things much more expensive so getting things done with them I feel will always be pricey. But if you do not know the problem your vehicle is having and you can't figure it out, Parkway is the place to go. Not to mention they have a FREE shuttle to and from your home!

Kyle Ames

I was making a cross country trip when I experienced some transmission issues. Being from Portland Oregon I did not have the luxury to drop off my car and wait. Parkway was able to look at my car that day and I was back on the road the next. They were extremely helpful and even provided transportation to and from my hotel. I would highly recommend them.

Mark D

Parkway is a great outfit. Their customer service and repair are both top notch. They are very professional and friendly. They took care of my issue quickly and did the work well. I would recommend them to anyone looking for a great all around auto service company.

Chris Logan

Performed spark plug change out. Plus oil change. The best part was the 120 point inspection they did on my vehicle to show areas that need to be fixed since it was the first time they had seen the vehicle. The program they use to show the customer is a software program they created and it is very informative-and very user friendly with a smartphone. When the inspection is finished, they send you a text message with a link to click on that includes the breakdown of all the areas inspected. In critical areas, they even show you pictures to illustrate what they are talking about. They even delivered my car back to me at work when finished and offered me a loaner vehicle if I needed it beforehand. Fantastic job and service.

Ashley Taylor

Ciafre (i hope i spelled that right) was AMAZING! He was so unbelievably kind and easy to work with. He was patient with my work schedule, and allowed this to be an easy process. I met one of the managers, maybe owners, as well. Everyone was so friendly. My car is running so nicely now! I appreciate their time. Definitely go to Parkway.

Shirley Scott

I have been with Parkway Automotive from day one, and with Mike Davidson as a professional mechanic before then. Courtesy and respect are the heart of all who work at Parkway. Ask as many questions as desired and the guys take time to explain We now have over 510,000 miles on “the” Silverado

Samantha Frederick

Worked Directly with AJ at Parkway this past week (8.12.2021) and he was absolutely fantastic! Communicated every step of the way, went above and beyond, and genuinely seemed like he cared about the well-being of my family and myself when it came to the safety of my vehicle. My car unexpectedly wouldnt start, they came and jumped it, took it to the shop, did a complete diagnostic test, oil change, replaced the battery, and even took it to the local dealership to have my lug nuts replaced on my wheels (they needed a key, since they had locks, was never provided a key since the day I bought it). Let's be honest here, nobody has time for a lug nut key for basic tires (probably would have lost it anyway) and it was a major inconvenience I was putting off to have that fixed as well. Not to mention all of this was done within 24 hours, no notice to them, full shop, and came in about $300 less than expected! 100/10 reccomend and will be going to them for all my car needs!! Thank you AJ and Parkway!

Karen Moulton

As always, a wonderful experience! When you use Parkway Automotive you are enthusiastically greeted as you come through their doors. Here’s the thing - it’s genuine! I trust these guys to take care of my car. They are the best I can find in Little Rock!

Bill Toland

Horn and cruise control not working. They did a diagnostic check and determined it was a clock spring issue. They replaced at a fair price and everything works perfectly. Patrick Sweeny provided good communication during the process and couldn’t be more accommodating. Will have all future truck service at Parkway Automotive

Lavonne Beauty

The most thorough inspection I've ever had on my car. I'll definitely be bringing it in for my next service. Have to get all my yellow boxes turned to green! The staff is amazing, hilarious, and super friendly as well. Curtis was so kind, exceptionally knowledgeable, and answered all of my questions.

C Mack

Parkway is a gem in WLR! Every time I take my Audi there, I am confident they’ll fix what’s wrong and do it with honesty and integrity. They are pretty busy - but honestly, that’s because they are so darn awesome! Shout out to Curtis and AJ, they’re great!

Leslie Beia

Blinded By Service!! I was on my way from Knoxville to Texas when the module that runs my alarm system decided to go batty in a motel parking lot at 11pm in Little Rock. My boyfriend called around from Knoxville the next morning and found Parkway. From that 1st call to the delivery of my car to me the day after, Curtis and all the folks at Parkway were compassionate, competent, and extremely professional. I would recommend this shop without hesitation, as it is rare to find such incredible service these days. Also, even their phone tree is amazing! Thanks so much for helping me to get home so quickly.

John Keller

We have been servicing our cars with Parkway for over 15 years. They are an honest and reliable auto car shop. The staff there are courteous and knowledgeable about your car service needs. They are a AAA approved car care shop which means that if you are AAA member you get a discount at Parkway. They also offer another frequent customer discount program as well. Overall you can't beat the quality service and products they provide to you and your vehicles.

Katie Thomas

Best experience at an auto shop ever! They're fast, professional, and friendly. The ride service made it possible for me to get my car serviced without missing work, which is a huge deal for me. David kept me informed every step of the way and clearly explained all services and associated costs. Quick and painless, A++, will definitely be returning and recommending to friends and family!

Richard Mobley

For almost 7 years now, I have used Parkway Automotive. I have both my company and my wife’s person car serviced here. I read some of the other reviews and decide I need to give my two cents worth. Overall, I consider Parkway to be a good value for my money. Sure you can get something done cheaper at Wal Mart. Who can’t? If price is your only concern… well good luck. If you want consistent and reliable service you can trust, this is the place to be. If they mess up they do not try and hide it. The come clean and do their best to make it right. I think the tire story is a great example of things going wrong and Parkway being proactive and doing their best to make it right. Too many shops would have just put on the wrong tire and hope you wouldn’t notice. It is that kind of integrity that keeps me coming back.

jonathan williamson

Patrick was great to work with. He was very transparent about what needed to be done and helpful when my car broke down. I think I definitely got the best service and most honest price with parkway automotive.

Margie W

Being a single woman, finding good car repair is scary, especially when you move to a new city. I was hesitate the first time I went in to Parkway, I was nervous to say the least. AJ told me what was wrong, he gave me his recommendations and let me decide what I wanted done. I was thrilled. He also introduced me to their Oil Change package (I am sure it has a real name). It turned out to the best thing I have purchased for my vehicle and has paid for itself many times over in the last 5 years. Yes, they will tell you everything you want to know about your car, but they let you decide what you want to fix right away and what you want to wait on. No pressure, No hassle. AJ and Curtis are amazing, I give them a hard time, but I wouldn't trust anyone else with my vehicle. Thanks for everything!

Jim White

Dropped off our Grand Cherokee for complete 30K checkup and service. Was warmly greeted by A.J.and fully explained all the services suggested and needed. Being I flat tow this vehicle, had all drive train fluids changed. They also did the fuel injection service which I actually notice it running smoother. I am completely satisfied with the work performed and highly recommend Parkway Automotive. Thank you again A.J.

Debbie Bonds

Great staff and honest , transparent and knowledgeable in all transactions. I recommend Parkway Automotive to my friends and family. They go beyond and above for their customers. Sincerely, Debbie Bonds

Timothy Hawe

First time ever using this company. Everything from start to end was great. The personal attention they give you is far superior to any shop I have used in the last 15 years. Everyone had great personalities and their attention to detail and the customers concerns was so refreshing to find in a shop nowadays.

Gale R

I don't write many reviews but I could not pass on this one. These guys are awesome. I have been taking my car there for a couple years. On my last visit, I took my Honda (with fairly high mileage) in for a coolant leak. They informed me of a technical bulletin released by Honda which described my issue. As it turned out Honda was responsible for all repairs/expenses. This saved me a tremendous amount of money. Had they not told me this, I would not have known about it as it was not an actual recall. That's how you do business.

Andrew Holub

Have used Parkway Automotive several times for my personal and work vehicles (sprinter van) and they are amazing. The customer service will blow you away. Inspection service they offer will give you peace of mind on your vehicle.

Michelle Posey

They pick you up, they drop you off, and they are very thorough. They finally found out what was going on with my car (we had been trying to get the dealer to find it for years). They are very responsive and eager to take care of their customers. Their customer care is excellent. My favorite part is having one contact person throughout my experience, someone who knows what is going on with me and can take care of any questions that arise.

Patrick Duffey

They were great. The staff was very friendly and were great at explaining everything. The inspection they do on the car is great and comes with pictures so you can see exactly what they are talking about. The shuttle service is also awesome when you have to drop off your vehicle. Will be taking my other vehicles there.

Spooky Atom

Was traveling and my truck broke a u joint and dropped it off at Parkway Automotive and everyone there was very pleasant to deal with and extremely courteous. I dealt with AJ mostly but everyone was just as polite and made the experience great and they did everything they could to help me out and make the situation easier. I can't say enough good things about Parkway Automotive and would highly recommend them to anyone and if I lived in Little Rock then these would be the people I let take care of my vehicle for any concerns I could not fix myself. They're an incredible business that actually takes care of their customers and will go to great lengths to accommodate any of your needs. 10 out of 5 stars.

Brittany

I visited Parkway Automotive on a very busy Friday afternoon. There were so many vehicles lined up for service and it was getting close to closing time. Couple that with the fact that I had a 5 year old and a 10 year old with me, both very hungry, restless and LOUD and you've got a potentially stressful situation. But the staff at parkway never complained and though I am sure they were ready to leave, they never rushed me. Instead of rushing through the service of my car, they completed an oil change and installation of four new tires and arranged for me to come back to complete the inspection on another day that was convenient for me. All in all, the service was awesome and Parkway Automotive is still my choice in getting my car serviced.

Possible Pilot Deviation

I bought new tires from Tire Rack and needed someone to install them. I'm pretty picky about who touches my car, so after shopping around for the right price and the right vibe, I ended up at Parkway. David, the sales guy, was friendly, accommodating, and knowledgable. They open at 7:30, so I got there at 7:45 and my car was taken right back. Took them two hours, and then I was back on the road which is about right. They weren't pushy, and they didn't try to up sell me unneeded services. I was very happy, and I would use them again for sure.

By C

The reviews I'd read didn't convey the couteous and professional interaction between those folks at Parkway Automotive and myself. Top notch communication throughout the entire job, a/c issue, and at a reasonable price. I'll be going back for future repairs, you get a lot when you use Parkway Automotive... I know, I did!

Jessica Frahm

I came in with a flat and in need of immediate help. Everyone there was courteous, knowledgeable, and professional. I felt like I was family and my tire was fixed in no time. Amazing service from amazing people!

Timothy Harper

This place is one of the most friendly mechanics i have ever been to. I called on a Tuesday and they set up an appointment for the next morning. I dropped the car off at night. Patrick called me at about 10am the next morning and said he’d get my car in that afternoon and call me then. The problem took a bit longer to diagnose than they thought, so he asked if he could keep the car overnight. He called me the next morning and said they figured out one of the wire connectors was damaged. The diagnosis, the wiring fix and a detailed inspection was about $500. I thought that was very reasonable given the amount of time that I had already spent trying to diagnose the problem. When I inevitably need some work on my car, I will be going back to Parkway!

Ironsilk31

Excellent family care business for my auto. Looked for years for an honest, decent place and finally found Parkway Automotive. They addressed me personally, worked with me and my budget, and seemed to actually care about my as a person. They actually took time to help me understand and prioritize my cars' needs since I could not have it repaired all at once due to my own budget. I found a family for my car. Thanks Parkway.

Alex Martens

Professional, courteous, and honest auto mechanic services. These guys will explain in lamen's terms what work your car needs and why. 15 years ago they figured out a simple fix on my wife's car when 4 other shops around town had no clue what to do. Great people and great service! Nice clean waiting room and a free shuttle service too. Thanks again from Erin Rowe and Alex Martens.

Alex Nam

Road tripping on my way to Virginia my A/C started to act out. Called Parkway Automotive and Patrick picked up. He was very professional and accommodating to my needs. He right away set up an appointment and as soon as I arrived, Patrick got my car ready for check up/diagnosis. Patrick was very kind and patient to explain throughly about A/Cs and possible diagnosis and fixes with prices. Very knowledgeable employee. While we were waiting, they provided rides back and forth to the closest mall or plaza so we could have lunch. Very reliable company, Patrick was very detailed in terms of all the issues that my car had and the fixes they did. All broken down with prices. Amenities/additional free services: -Free water -Free Wifi -A/C -Phone Power station (Bring your cables) -Free rides to a close restaurant/plaza/mall (while waiting for service) I will definitely come back for any issues if I pass through Little Rock, AR Thank you Patrick! you Rock!

Brooke Strohm

Would just like to say that having read every review on here and having had my own great experience every bad review is just a simple error. I would also like to point out that these guys are human and are not perfect no mechanic is perfect. I gave this a high review because of the customer service and the intelligence of the employees. Also the ease of how everything worked and how hard they tried to not charge me for things that were not wrong with my truck. I would say to every person with a bad experience give them another chance to show they too learn from mistakes. Had a great day with these guys will cone back again and again.

Joe Vaughn

After getting burned by the Chenal Firestone, turned away from Donnie's for "too old and we work on European" (despite listing Hyundai on their website), I took my GF's suggestion to try Parkway. I sent them an email through their website asking if they worked on my year/make/model and quicker than lightening they replied to give them a call "yes we do!". Curtis took excellent care of me and Parkway has earned a customer for life. I have no doubts about the quality of the work and God luv'em, they road tested the heck out of my car trying to get a drivability concern to repeat (which, of course, it didn't but that's just like calling Tech Support and your PC doesn't do what it was doing to make you call). Their office is clean and really quite quaint, and, their staff are extremely personable and friendly. I especially like the shuttle service (the driver's a hoot and very friendly), and, when my repair was going on for a time, they offered the free use a rental. No complaints and nothing but praise for Parkway. Look forward to continuing our relationship.

Kathryn Searcy

Parkway Automotive is great, and Curtis takes good care of my car. I know I'm in good hands. Convenient and easy to work with. Professional and courteous. When my car quit in my garage, Parkway sent help and found the problem--not the battery or alternator, but the starter. Took care of other needed items while there.

Roger Best

There are some things that simply deserve the very best and my car is one of those things. I am proud to say that I take my car to Parkway Automotive because I know that Mike Davidson and his crew are going to take the very best care of my vehicle. Their staff are not just someone that have just "tinkered" with cars and finally found someone that will pay them to do it... they are trained, experienced and certified professionals. Beyond that, the care about me, my car and making sure that my care will be on the road for years to come. I can't say enough about this group of people, so I'll just leave it at; You're gonna love them!

laura mcgee

Car had leaked/used too much oil for over a year. Dealership never found anything, Parkway found it, fixed it, and I was surprised at how small the bill was!! Customer service was excellent!!! Staff was friendly and super helpful!

T-Welly121

Great experience working with the guys at Parkway! Excellent communication and a very fair price for the services rendered. I'll be returning for general maintenance and any other auto needs that occur. Thanks guys!

Aaron H

I have been going to Parkway since their office was on a small, 2-lane street. I watched Mike on TV, and I felt like he was a straight shooter. They have seen six of my vehicles in the time that I've been going to Parkway, and I can't say a bad thing about any of my visits. Free shuttle, a firm handshake, and honest, up-front pricing with no 'surprises'. The only time I thought I had an issue, Mike addressed it with his entire staff, and it turns out that they did absolutely everything that they were supposed to--I was the one that was wrong! I have an antique Mustang and a one-of-a-kind Challenger that are only allowed to see Parkway, and I wouldn't have it any other way!

Timothy Lim (The Bunderdome)

After years of going to franchise auto shops that try to point out "necessary" maintenance that would make my car explode into a fiery mess if I didn't get it done (wiper blades, air filters, new flooring -- you know, critical stuff), I finally got fed up when they stressed the necessity of getting something fixed. Looking at AAA recommendations, I found Parkway Automotive and I received more high quality, honest service in 2 hours than in 2 years of those other shops. If you want to do business with straight-up guys who will tell it like it is and not try to nickel-and-dime you, this is the place.

Gloria Norman

Although I had an unexpected delay in getting my car back they made sure I was taken care of. They do an excellent job. I appreciate that they have transportation to bring you back and forth. They goout of their way to make sure you are very satisfied

Veronica Guydon

Each time I visit Parkway I can believe that there will be quality work performed by all. They are always polite and frank when needed, which to me is a "Magic Combination!" My services are performed by Certified personnel and has always been completed to my satisfaction. I should know, I have a complete repair history with this team. To the Owner, to advisors, to drivers, to shop engineers-"Hats off to you!" You are a Blessing!

Paul Hickman

Parkway Automotive is so helpful when it comes to automotive repair. The VIP program is a great way to stay informed on what is going on with your car while also getting your oil changed. I personally love the email reminders because I am very forgetful when it comes to any sort of routine maintenance. Thank you for all your hard work Parkway!

Brian Lovett

Thier customer service is of the best quality. They do a very detailed inspection of ur vehicle and do a amazing job explaining and helping you through the process of getting ur vehicle in its best mechanical condition. I have found my mechanic from this day forward.

Dusty Edwards

They have taken care of service on my Toyota 4 Runner and Toyota Prius and other auto's for several years. They call and explain repairs needed and the cost's to have the work done. I have been very pleased with the work and the courtesy extended me. They take me to my home or job when I drop my vehicle off and pick me up when my vehicle is ready.

Justin McCartney

Their team made the process of getting my car repaired so much easier than what I’ve seen at other repair shops. Everything from FREE pick-up and return, to the texting platform for communication went beyond my expectations.

Michael Devlin

Hands down the best Auto Repair in Little Rock. They always go above and beyond to deliver the best service. A big thanks to Mike and AJ for sending an associate to my office to pick up my car for an oil change and inspection at 11:00 am without an appointment and had it ready 2 hours later so we could safely make the 8 hour trip to be our daughter who had emergency surgery.

Linda Harris

Parkway has always given good service. Their staff is the best. I feel I can trust their judgment on what needs to be done to my car.

Mark Hamby

There is not a better place in Little Rock to get your vehicle serviced! The staff is incredible, friendly, and knowledgeable. I can always get a ride to work if I need it. And I really like their VIP plan. It pays for itself very quickly.

Cindy Hoffmann

My 17 y/o Yukon (300K miles) was towed to Parkway because it wouldn't start. The tech's analysis was: "Ma'am all it needs is a battery." I said "No Way...that's all?" Could have been huge bill full of unnecessary services, but Parkway did the ethical thing and sold me only what I needed. Kudos to their team -- well-trained and experienced professionals, but, most importantly, trustworthy!

Brent Weeks

Impeccable service. Professional folks. These guys are on top of their game. Very tight ship they run here. But I think the pricing is a tad high. I've had two flats today. One on my wife's vehicle. I took it off myself and drove to a shop near my home. Was charged less in Cabot. I work in LR and my son had a flat and called for help ( spare was useless). I took it off also and brought it in. Was expecting country rates.... but I still think blue jeans are 9 dollars. Maybe I'm just old.

E. Virden

They're a friendly knowledgeable team, and they have a shuttle service so you don't get stranded or have to miss work. Also one of the few places that can work on Smart Cars in the city. 5/5 would recommend

Sandra Massey-Kealey

All the shops outside of dealership seem to be closed on Saturday's. Family was travelling through and had a water pump go out on our 2012 Prius V. A.J. called us back (on a Saturday) and took time over the phone to see how they may best help us on Monday morning. Very personable and professional service!

Karter Matthon

Parkway did just what we asked them to do. They service was excellent. We asked for them to see if they could get our 2000 Buick century started and did. Thanks AJ

Mary Lahmann

This is one of the greatest group of people you could find or ask for. You think your just dropping your car off for some work but end up leaving with a peace of mind and a new friendship. These guys are just a great team who all have something special to bring to the table. The owner Mike has a heart of gold, I look forward to seeing where his new ventures take him. Make sure you stop by and talk with curtis before you leave, you will be leaving with a smile.

Cathie D

The whole staff demonstrates such world class courtesy. Car repairs are not fun things to deal with, but the Parkway guys have always taken good care us & made it as brief and easy as possible.

Michael Quern

Multi vehicles over multiple years and we were happy with services. Honest and always took the time to explain things. Ask for Curtis!

Nicole Zak

We are new to Little Rock, and got a referral for Parkway. The service was excellent, and having the shuttle available was a great help since we are a one-car family. We will continue to service our vehicles here.

Mark Johnston

Called on Monday they had my truck back on the road by Tuesday. Excellent work and customer service. I would highly recommend parkway automotive.

Ellen Monroe

The folks at Parkway always treat me with great respect when I bring in my vehicles, as a women this is high on my list of must-haves. When my daughter's car wouldn't start and she called Parkway, Kim asked if my daughter was in a safe place! What peace of mind did that bring to me! Thank you Parkway!

Ronald Jones

I’ve always been satisfied with the friendly, professional service that Parkway Automotive has provided over the years for my wife and I.

Jessica Walker

Fantastic service! Highly rated professional company

John Pike

Pleasant experience overall. Got my truck in immediately and diagnosed and fixed the problem without delay. Sure does beat the dealership for service.

Goten

great Shop one of the best if not the best in arkansas, I have 2 aftermarket cars, and they had no problems at all working on them at Parkway, they even did some aftermarket work for me, they think outside of the box which is awesome, i send all my friends and family to parkway. AAAAA ++++++ shop.

Heather Ludlam

One of the best I have ever seen. Curtis is an amazing guy. I thank you all for your hard work on my car. GREAT CUSTOMER SERVICE.

Dave Fisher

They explain all issues thoroughly and offer several possible solutions. They research many options before discussing your vehicle with you. First class customer service.

John Holland

Parkway Automotive has always provided the best option and service. Their staff is very professional and knowledgeable.

Ralph Hackler

I've delivered around 200 vehicles to these folks in the last 10 years, and expert work is what they do, always friendly to all customers or dilevery drivers, AAA in my book 📖. …

Dixie Rogers

I've been going to parkway for many years. The guys at parkway are very good at what they do, and aways honest. I know my car will be well taken care of with them.

Vida

AJ was awesome! He answered all of my questions and was very easy to work with. Thank you

Emily Hooker

Really friendly and personal customer service. I was very pleased with the work on my car and the employees who helped me.

Garland Hurst

Very friendly and great service! Just a little pricey!

Stefano “TheFwGuy” Bodini

Are more than 15 years I'm going there. The bigger quality is trust. Small or big jobs the common thing is the trust, from diagnosis to suggestions.

Timothy Loftness

Super Helpful. The best customer experience you can possibly ask for as well as quality repairs and maintenance. I would 100% recommend to a friend.

Kristy Surratt

As a vendor I can’t say enough good about this place and the people inside! I am in and out of shops all day long and Parkway goes above and beyond to make sure every customer has a personalized visit and they leave highly satisfied.

Venita Minikwu

The best place to have your car repaired. Awesome service staff.

Darlene Hebda

Amazing customer service with great explanation of what my car needs with pictures included. Highly recommend!

Kaitlyn Walden

Every single person I encountered was extremely friendly and helpful! The services they offer are fantastic! Definitely would recommend!

Notgonna TakeIT

Every time I go there I am pleased with the results not to mention the follow up from Mike .The men in the office are top notch as well as the shop .

Jeff Gable

Service is always great! Great mechanics! Engine sounds better now than when new!

Jim Driedric

Very customer oriented. Service advisor Patrick is great to work with

Meredith Bryant

Parkway Automotive had the best customer service I have ever experienced!

Kandy Berry

They were so nice and accommodating. I would definitely recommend them to anyone.

Monte Dismuke

Good customer service and staff has alot of knowledge about cars and parts.

Karen Watada

Because they go beyond what would be expected. Always fair and reasonable and so helpful. Love, love, love these guys...

Linda Brossett

Awesome professional staff. Always does a great job.

Sherri Darbe

Excellent mechanic. He is fair and won't simply replace stuff to figure out your car problems

Melvin Proctor

It was a great experience everyone were very professional & friendly as well

Robert Blaes

Customer oriented, honest and ethical. Great people that stand behind their work.

Jarrod Linn

They have stand up people working there. So friendly and caring. GREAT PLACE!!!!

Ryan Carmack

The best service you'll find in Little Rock. They treat you like friends and family.

Matt Nixon

They have great customer service and the service on vehicles is even better.

tom carter

Patrick is always friendly and helpful. He does what he says he will do.

Jabroni Camel

Patrick very helpful. Felt better when driving off . Good staff good place.

J Bolden

Best automotive service and personalities in Little Rock Ark, Highly recommended

arian gillespie

They take care of your car.

C.P. Clark

Great service. Very prompt with information and repairs.

Wes Buchman

Couldn’t be happier dealing with the guys at Parkway. Curtis is the man.

Brandon Ellis

Great service and very professional sales associates.

Quesha Hayes

Best place to get the job done!

Jamal Elkott

Good service

Dr. Roberts

Great Staff, Great Service, Patrick, Richard, Mike .

Alice Wickliffe

Parkway is a very professional and personable.

Justin Lloyd

Great service and wonderful people!

Murali Gopalakrishnan

Good service and they're truthful

Bernardino Aguilar

Great place, awesome friends!

little rock busjockey

Great service, friendly folks.

Suzanne Klein

Always willing to go the extra mile.

Lux Advice

Great guys decent service

Michael Sledge

They took care of me.

Tom Stringfield

Good people Very good service

Anthony Mitchell

Great customer service

David Mccreery

Excellent

Philip Thomas

Good honest people

Charles Cherry

Simply The Best

Michele Cordon-Dyer

People are friendly

Lorin Hillery

OUTSTANDING!

Daehan Roh

(Translation) The staff are very friendly. (Original) 직원분들이 매우 친절함.

Ryan Crowe

Robert Burd

Marius Meyer

greg baden

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