Reviews of Rick's Automotive. (Auto Repair Shop) in Indianapolis (Indiana).

Rick's Automotive

805 Reviews

375 Comments

Auto repair shop

Auto repair shop

2121 S Campbell Ave, Springfield, MO 65807, United States

Description

Information of Rick's Automotive, Auto repair shop in Indianapolis (Indiana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Rick's Automotive

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Reviews of Rick's Automotive

john verzal

I don’t normally write reviews but I’m so thankful to have needed to stop at Rick’s. Me and the family were just passing through and we had issues with the wheels/vibration. Eddie, Pierce, Mike and the staff were very friendly and understanding. They fit us into the schedule no problems. We were there for a little bit and they were thorough and hardly charged us anything. I wish we had a Rick’s back home, they would be our go to shop!

James Moore

I have been using Ricks for years and I have never been disappointed. They are so helpful and supportive, and never talk down to you. I am definitely not comfortable in typical “car” situations, but the employees that work at Ricks are amazing. Most recently I worked with Mike about my car and he went the extra mile to help me. I highly recommend Ricks to anybody who wants to rest easy knowing your car will be well taken care of.

Jocelyn lewis

Everything was handled with genuine kindness and concern. They communicated with me every step of the process. I took my car, knowing they would have to order the part, not expecting it back for about a week. (With it being the week of Christmas) they gave me a quoted price and a realistic timeline of after the weekend. They called me the next day with my car ready to be picked up and I payed under what I was originally quoted. Everyone was so friendly and helpful here. My car is driving the best it has in weeks.

Holly Wahlstrom

Rick's Automotive is my forever go-to for vehicle maintenance. The quality of care is so excellent that I'm willing to do a 2-hour round trip drive to bring my car in for analysis and preventative maintenance. As a senior citizen, it's very important to me to have quality attention to my vehicle. I don't do much Springfield area driving these days; however, I enjoy road trips with my camera and my dogs, or to visit my grandchildren. I live in a rural area which requires vehicle use for standard errands and medical care. You cannot find more attentive or qualified mechanics anywhere in Southwest Missouri than you find at Rick's. My mechanic, Micah Blake, knows my name, my needs, and my vehicle. I'll have total trust when I leave my vehicle in his care. I always listen to Micah's recommendations. Rick's fair pricing fits within my social security retirement budget. All of the above reasons are why I choose, and highly recommend, Rick's.

Sara Sullivan

I haven't exactly had any services done before here, but the customer service that scheduled my appointment was very nice. About a week wait to have my car seen. Not sure if they charge a fee to have diagnostics checked or not...Unaware of potential costs...Hope all goes well. Well they did a great job on my car. It runs good now and their employees were friendly and helpful. Picked me up at my apartment when my car was ready and this service is complimentary for all customers. Thanks!

Sam Spirn

Hands down the best place to bring your car in Springfield. When you bring your car to them you know you’re in the best hands with technicians that actually care about your vehicle. I have had a lot of trouble with my truck and time and time again ricks proves to be the most professional place I have felt with. An easy five stars!

MIchele Weaver

Just recently had new tires put on our jeep & was a great experience! Jeep rides sooooo much better then what it did. We also have Ricks take care of of our company fleet vehicles & they always get us in and out with little down time for our employee’s. Keith always gives awesome customer service & goes above & beyond for us!

Dean Driver

I have used Rick's Automotive for several years now and they have always taken care of our automobile repairs and maintenance. I trust them. Primarily because of the Service Managers with whom I interface. They are each one very knowledgeable and take the time to listen to our concerns. Terry Farrow seems like an old friend whenever I see him. Mike Evans is always super friendly and always recalls my name. Micah Blake couldn't be a better man to see that our Sprinter RV is properly taken care of in Fleet Maintenance. Keith Daugherty will always say hi whether or not he is taking care of our appointment. Eric Chronister took care of my last appointment, what a caring guy. He hated to call me and say that our vehicle needed to remain overnight because of a delay in getting new brake rotors. Pierce was who checked me out after my last appointment, haven't interfaced with him much before, but he did see my retired military I.D. as I got my billfold out and offered a military discount on my charges. Thank you Pierce. And Rick Hughlett, on the rare occasion that I do see him, has always called me by name. I don't know the mechanics personally, but I know of their work and would recommend them to anyone that needs a good mechanic to work on their vehicle and keep it safe. Yes, I've spent some money over the years with Rick's Automotive, but whenever my wife and I get into the car to get us where we need to go, whether in town or a long trip, I do not worry about our transportation. Why would you go any place else.

Ron Hulsebus

I use Rick's Automotive for my personal vehicle and also for a fleet of vehicles I am responsible for for a local children's Club. They have bent over backwards to ensure the fleet is properly maintained as well as safe for our members. Rick himself has been a big part in recommending the best service/repair for any vehicle with a abnormal situation. Special thanks to: Micah, Ryan and Ben(along with the other shuttle crew for transporting us back and forth to our jobs) as well as the office ladies who usually answer our phone calls most pleasantly - thanks for all you do!

Spencer Larson

I have used Ricks for my personal vehicle as well as our fleet vehicle needs at my place of employment for years now. They have consistently provided top quality work and clear explanation of any work that was done or needed to be done. They are the first shop Ive used that would be up front about work that could be put off. They are the only shop that I will use.

Kyle Schwanke

Our regular mechanic diagnosed a problem on our Explorer that they did not have the newest equipment to repair so they recommended couple shops, including Rick’s. There is a wow factor on how nice their facilities are but their staff and great service is what shined the most. Keith walked us thru the process and the technicians got us back on the road and running smooth. The loaner vehicle they provided was a life saver too especially since we live 45 miles away and made Ricks the best value for us. Thanks again, The Schwanke Family!

destiny needham

I highly recommend coming here! My car has been misdiagnosed several times. I have spent several thousands trying to get the correct fix! Everyone kept replacing my ty-rods but after taking it to Rick's, turns out my rack and pinion needed total replacement. NOT TY-RODS! They also replaced my front breaks, rotors and struts! Price was excellent!!! Mike was the greatest!!!! Thank you Everyone 😊 Couldn't be more happy!!! I'll definitely use you for ALL my vehicles needs!! Most grateful, Destiny Needham

Daniel Jarboe

We were traveling through Springfield and our water pump went out. They got us in immediately, drove us to a nearby restaurant for breakfast (and picked us up!) and had the job done before lunch! And, their estimate and final charge was less than any of the other shops in town that we called! They were the epitome of professional and accommodating.

Kevin Humphries

Did I use them? Yes, I did. They were able to properly diagnose what had been missed earlier by another place and fixed it all for less (about half) what had been quoted to me from a Toyota dealership. They got it done in time to go on a 6,000 mile trip across the country. I would DEFINITELY recommend them!

Chuck Davis

Absolute professionalism from drop off to pick up!! Amazing communication at all points in between. After 32 years of patronage to another local shop Rick’s won my business 100%. Thank you Myka and Ryan, you guys are top notch!

Matthew Mitchell

Fast, friendly and very helpful. They were able to diagnose my truck and recommended everything I would need and the cost. They offer financing which fore was really really helpful.

Jeffrey Holstlaw

Took our 2008 Ford Escape to Rick's for issues with not starting. They got that problem fixed; but I noticed that my "service engine light" was lit up. It wasn't lit up when I dropped it off to them. You can imagine that I was pretty aggravated & mad. I ended up getting to speak with Tim Fess & Travis Comfort about the problem. If I would have been able to talk to them the previous Friday when I picked up my car. I would have been still angry about the whole situation. I had thought about it!! It was not really anybody's fault, just an unfortunate situation that happened while they were replacing something else. "It happens"!! What matters is how the problem is resolved. We had a wonderful conversation about the issue & in the end came up with a fair resolution to the problem. What I thought was going to be a "horror story from hell" became an enjoyable & rewarding experience. They treated us good!! Thank you!!

Liz M

I was going through breast cancer treatment and I was given a certificate to get new tires on my car to help my travel back and forth from chemotherapy treatments. Rick's Automotive donated so that was possible for me to get help. God bless you.

Ricky Smiley

Around Christmas 2022 when the temp's were around the negative. I was heading home when my tire went flat. I pulled into the Kum n Go next to Rick's Automotive to check my tire out. I was at the air pump about to try and air my tire up. The air nosel was not attached so I had to go inside. The lady at the counter said they had to turn off the air due to freezing temperatures. I didn't know what to do. I was about to get road side assistance when I decided to try Rick's. One guy came in and asked if he could help. I explained the situation to him and he said they were unable to help. They had no way to air it up. Then he remembered they may have an air tank in the other building. He filled it up and came to my rescue. I tried to offer him some money but he wouldn't take it. This gentleman deserves a raise for taking time out of his day to help me get home and out of the freezing temps. Thank you sir!!

Nan Lien

I can't say enough praise for the staff and company of Rick's Automotive. My husband waited 3 hours for a tow truck when his car died at a light on a busy intersection in Springfield. Rick's tested the battery, replaced it and even checked the battery in my car so that we were safe. They did this so quickly that we were back on the road in less than an hour. We were very pleased that they worked our car into their busy schedule and we didn't have to leave it over night. Awesome business, awesome staff, awesome service. Thanks Rick's Automotive!!!

Dana

I took in my Civic for a no start issue. Everyone I had contact with was super friendly and helpful, and their team worked quickly to get my vehicle back to me! They also made sure to contact me throughout the process to let me know the progress of repair and to verify what I wanted to do before just doing it, and I really appreciated that. I would say they are definitely worth the cost and highly recommend this shop for any repairs you may need! Thank you Rick's!

Sally Lane

No complaints at all here. Everyone my husband and I dealt with was friendly and knowledgeable. We were able to take the vehicle in the following morning after calling to schedule an appointment. Within a couple of hours, the results were in and the vehicle was running well, although a replacement part would be needed soon. They told us to order the part from the dealership where we purchased the car, because it was still under warranty....you know, they didn't have to point that out. Honest folks here. We will stick with them.

John Durbin

Trust the reviews on here if you want honest work done on your vehicle. I personally know a couple of the lead mechanics there, have taken several vehicles to them over the last 20 years or something, and I know they only employee great knowledgeable people and they are continually retrained for the new cars out there. They won't push you into something you don't need and they'll do as good a job as you'll find. I trust them and I'll keep going back.

Dianna Carlyle

I highly recommend Rick’s Automotive in Springfield, Mo. 10 out of 10. I’ll go there again. If you find yourself in need of auto repair, your best choice in my opinion, in the Springfield, Mo. area is Rick’s. Tell your tow truck driver to take your vehicle there. They have a key drop box for the key. (Keep your house key.)🥸 If you do have to drop it with the keys, plz call them the next day and see what they need to do to get you back on the road. Knowledge is Power. Thx, Dianna 12022021

Donovan Bankhead

We had an issue with our brand new Sprinter van (it was less than a week old). The dealer is over 2 hours away, and wanted us to bring it back, which would have taken hours in driving there, waiting for the repair, the return trip, etc. The folks at Rick's offered to take a look at it, and were able to fix it THE SAME DAY! Saving me a ton of time, money, and headaches! Super thankful for Travis and the team at Rick's - we will be using them for our Sprinter service.

Tania Vaughn

My college student broke down in Springfield. Not being from the area and being six hours away at the time, I quickly researched auto repair shops. Glad I came across Rick's Automotive. The staff (especially Michael) was wonderful and the car was fixed within two days. When my son heard the car making a strange noise, Michael took the time and rode with my son, determined what was making the noise and had it fixed within 15 minutes. Hopefully we will not need any more auto repairs but if we do - this is the first place I am calling.

Sarah Okeson

Took my car here when I lived in Springfield. They will pick your car up for you and bring it back. Great place. I've detoured through Springfield while traveling to have work done on my car with them.

Ronald Hulsebus

Recently, I was completing a 1600 mile trip back home when, 30 miles before I reached my return destination in Springfield, my transmission was slipping and I had to be towed in. Leaving my vehicle in the hands of a shop like Rick's was a no brainer. Micah and Ryan, along with the service crew, had my problem diagnosed and repaired at a fraction of the cost of a new transmission. I have total confidence with this group of individuals. Ron H.

JT Goins

Mike Evans referred me over and I couldn't have been more pleased with the experience. It was just an oil change but it's a new truck so I wanted to take it somewhere I trusted and I trust Mike and Daniel Williams completely. Office is clean, staff are friendly and service was impeccable.

Nataley Capps

I’ve gone to ricks automotive for all my car needs and Ryan & Micah have never failed to go above and beyond to help me and make sure I am taken care of!! Travis is awesome there as well!!

Eric Hays

My daughter's car was having an issue and she took it in for repair. They are honest and they definitely aren't out to take advantage like many mechanics are! Thanks.

Meleah Spencer

For 25 years my family used the service department at a local dealership for regular maintenance and repairs. During my last trip to that dealership's service department, it was clear the service rep did not value our loyalty nor quality customer service. After his rude, demeaning "mansplaining", I chose to take my car to Rick's where I was treated with dignity and respect. From Michael in Service to Michael who gave me a ride to work, it was clear giving world-class customer service is a top value for the entire team at Rick's. (And I also saved about $200 by going to Rick's!) To the local dealership service department, you've lost a very loyal customer. To Rick's Automotive, you have gained a new appreciative loyal customer. Thank you for what you do, Rick's Automotive!

Comatose Llama

I was halfway through a 10 hour road trip when all of my coolant leaked out. The people and facilities at Rick's were top tier. They were friendly, understanding, helpful and extremely professional. I would 100% recommend them to anyone for any car repairs they might need.

Jacob Baca

Overall I am beyond satisfied with the work that was done on my Silverado. Super professional and super friendly staff. Michael was very very helpful from start to finish as well as the rest of the Rick's staff. I will be bringing my truck back for any repairs or maintenance I need done. Thank you again!

Ellen Gray

I have lived in Springfield my whole life and have never been to Rick's. They were awesome! I felt comfortable with the first phone call. I have been struggling with the Fiat dealership and every time I go there the work isn't completed or it isn't correct and I have to return and return. I got the work done correctly and the first time at Rick's! If you haven't been here for car work, I highly recommend! I will be returning! 😃

Nathan Boone

Very good experience ! All the staff were professional, friendly and very helpful. My Jeep was in need of some serious suspension work and Eric kept me informed of costs and options to make my vehicle safe again. He worked within my budget and even arranged for transportation while my vehicle was being worked on. The folks at Rick's Automotive do great work and they know the meaning of true customer service, I'll definitely use them again.

Cheryl Salazar

We are cruising around the country as vanlifers. We had a check engine light come on and found out Rick’s specialized in servicing Sprinter vans and were depended upon to fix all the local ambulances as well. We called and they told us to bring ours in. They checked it out right away and within 2.5 hours they diagnosed and fixed the problems. They gave us some insights into what caused the problems, what things to watch out for with our diesel and have us some good travel tips. Everyone was super nice. Would give 10 stars!!

John Missey

When all other shops had a waiting list of a month or more Rick's got us in and had our car fixed within two days, nice friendly staff and even a follow up to make sure we were satisfied. I highly recommend Rick's Automotive for any car repair.

Bethany Kates

I will never go to any other automotive shop. My family has been using Rick's Automotive for years and I've taken my car there since I moved back to Springfield about 4 years ago. Their prices are reasonable, they don't try to sell you things you don't need. The staff is always kind. The lobby is always clean and comfortable, so if you decide to wait for your cat, you don't have to worry about being uncomfortable. They also have a shuttle service, where the cars are clean and the drivers are courteous and professional.

Barb Farrar

Ricks Automotive is a first class place of business. Has wonderful service and great people to work with.

Holly

Eric was super helpful in explaining everything to me and answering his phone promptly. I really appreciated the complementary use of a loaner vehicle while my car repairs were being made and the fact that I really felt like they had my back during the whole insurance process. This place just oozes integrity and excellence!

Brett Rolwes

I worked with Eric to get an estimate on my kids’ vehicle. My kid hit a concrete median in the last ice storm. I thought it probably needed some minor front end work. Eric and his crew thoroughly inspected the vehicle and determined that there was considerable damage to the front end, including needed frame repairs. He explained in detail all the damage that had occurred and even sent me pictures of the damage. He suggested that I contact my insurance company and file a claim, as he thought that it may be too expensive to repair. I contacted my insurance company and they determined that it would be more costly to repair it than it was worth. Eric was very honest with me about everything. He spent considerable time talking with me and my insurance company. He didn’t have to do that given that he made no money off repairs to the vehicle.

Rick G

I'm located in California. I have great piece of mind knowing that the staff at Rick's Automotive are working on my vehicles. From their phone operators to the Service department to the mechanics, all professional, all the time. Thank you all for your reliable service. Very much appreciated.

Benjamin Crayton

Ricks is my new auto shop, They did an amazing job! Mike, the service manager responsible for over seeing my vehicle repairs, was knowledgeable and explained everything in its entirety. He explained why he thought we needed to do something, and any options we may have. I have an old truck and it needed some things done. I felt like my old vehicle was taken seriously and handled professionally. Ricks, and Mike came in right under my quote, and even manage to fix a couple little things that made my day better, just because it was easy, and right there. I'd recommend anyone take their car to Ricks!

Hailea Schubert

I was at my wits end with mechanics when I decided to give Ricks Automotive a try..... and I am so glad I did. I received so many different opinions from several other mechanic shops I won't name that I had absolutely no idea what was going on with my truck and was afraid the transmission or head gasket was going to blow at any second. I don't know a lot about vehicles so usually I end up getting taken advantage of by mechanic shops. When I called to make an appointment, I called within 5 minutes of closing time and the receptionist was nothing but friendly and polite and got me in the very next day. They came and got my truck from work for free and called me with the results. Micah was extremely informative, super professional but talked to me in a way I understood and not once did I feel like I was being taken advantage of or being pushed towards things I didn't need, etc. He laid out everything that they found, what they thought could be the problem and gave me different options to solve the problems. They even gave me advice if I wanted to take care of the problems at home. Micah was absolutely wonderful. Extremely reasonable price for all the tests they did. They dropped my truck back off at work for free as well. Overall a smooth deal and I will definitely be calling Rick's Automotive for all my vehicular needs!

Dan Morrison

Having a daughter going to school in Springfield has it's challenges. I've had her car serviced multiple times at Ricks. Always honest and professional and go out of there way to explain to my daughter what she needs to do to maintain her car. One less worry for this parent! Thank You and keep up the great service!

Josh Brown

This auto shop helped us so much. I had an animal get into my engine and of course die, this is one of the only shops that was willing to help me find it and remove it without costing me an arm and a leg. Quick service, we dropped it off pretty close to closing time and they had it finished the next day mid morning. They even sprayed disinfectant inside the blowers after cleaning all the mess out. Will definitely go back for other vehicle related needs in the future. Thanks so much.

KERRY SCHNEIDER

Eric has always gone out of his way to make my appointment run smoothly. Professional work done on the first try, no extra trips back. Would recommend Rick's to anyone looking for a honest mechanic for their car or truck.

InfernalContraption1

I had an incident with my car where I had to swerve to avoid another driver who ran a red light and almost hit me, causing me to run up on the curb and do some damage to the driver's side suspension on my car. The impact was also hard enough to crack the windshield. Since I work as a delivery driver using my own vehicle, this was a potential disaster, although fortunately my girlfriend was willing to let me use her car while mine was in the shop. Unfortunately, though, that car did not have working ac, and with the recent weather, doing deliveries was extremely unpleasant. I took my car to another local provider I had worked with before, who held onto my vehicle for over a month, attempting to add unnecessary parts and repairs to the bill which would have pushed it over $4,000, risking the insurance company declaring my car a total. They dragged their feet at every step, including in filing estimates with my insurance, apparently trying to avoid an insurance assessor looking at the car, and gave me every excuse (and occasional outright untruth) in the book. Essentially, it seems they tried to commit insurance fraud, and make me an accessory to it. After it became clear that my efforts with them were going nowhere, I took the car to Rick's. My experience there was like night and day. Eric, who supervised my repair, was especially excellent, explaining in detail everything that needed to be done, without either talking down to me or using so much jargon that I couldn't follow his explanations. He worked on my behalf to find the best parts at the lowest cost, and adhered to his promised time frames, despite parts delays, and even when some of his colleagues were unable to work due to issues with covid-19 vaccination reactions. He worked hand in hand with my insurance assessor, and was transparent with both sides, also acting as an advocate for me to make sure the insurance covered everything that needed to be done, without additional cost to me. At the end of the day, the final total was less than half of what it would have been at the other service provider, and my car now drives better than it did before the accident. Eric's professional pride and personal kindness were obvious, as he went above and beyond to make up for the bad experience I had elsewhere. As I say, Eric was great, but everyone at Rick's was friendly, courteous, professional, and supportive. I cannot recommend Rick's highly enough. Not only will I send all my business their way, and suggest my friends and family do the same, but I strongly recommend that anyone reading this review use this outstanding business for their automotive needs. My experience was the best I have had with an auto shop; so good that I (almost) want to have more car issues, just so I can work with them again! John Twomey

Kathryn McLaren

Rick's Automotive is amazing! The staff is really friendly, and the mechanics knew exactly what to do! They instantly answered all my questions, and immediately addressed any problems we had. I would recommend them in a heartbeat to anyone wanting amazing service with an incredible staff! Thank you to Keith, and all the staff at Rick's! Without my car, I wouldn't be able to make it safely to the hospital to deliver my twins! Sometimes, a car is more than just transportation...It's a lifeline. If it wasn't for Keith and his staff, I don't know what we would've done, because our doctor is over an hour and a half away! I can't thank them enough for being there to get our car running again! I hope they can see this review, and that they know just how wonderful they really are, and how grateful we are to have had them as our mechanic. Thank you again!

Shawn Borich Hernandez

I have taken my Sprinter here for several years. Honest and very thorough. They have been able to do a much better job than the dealerships at much more reasonable costs.

Ray D.

Engine coolant low dash light on, coolant wasn't low, code shown sensor acting up, then other code shown fuel pressure sender sensor not working, Rick's diagnosed quickly, they were so busy that day that had to wait to next day to get it done, but was finished in good time and we'll pleased with service.

Ashley Dense

If you are in need of car repairs, I highly recommend Rick's Automotive. Their friendly staff surpassed my expectations and it was exceedingly better than anywhere else I have taken a car. They also picked me up to pick up the car and they offer a FREE rental for any work that will take an extended amount of time. How awesome is that??? They said it is because they appreciate my business. I feel like I can truly trust them with my car and I doubt I'll ever go anywhere else. They are amazing!!! They store is so clean and Michael was very friendly and helpful when explaining what they had done to my car upon picking it up. Eric was also very helpful and informative when I spoke with him over the phone about the work we needed done. The repairs cost less than what we expected, and although some people say they are a little higher priced, you get what you pay for. I'll pay more for this service and for the best mechanics around to take care of my car. Keep up the great work!

Rich Loomis

I am from out of town, and my son has an urgent issue with his car. I called Rick’s and they took it from there. They picked him up, assessed the issue, dealt with my insurance people, and got him on the road in short order. Costs were reasonable, but the service was phenomenal. I am sure we will use them again.

Bill Moore

I thought I'd try Rick's. What a surprise whenI saved over $350 from two estimates given by other repair shops. So, I went back for another repair suggested by another repair shop (one they could not / would not do) only to find out from Rick's that I really didn't need it after all. Another savings of about $200. Refreshing honesty from a repair shop. AWESOME! Needless to say, I've scheduled work on another vehicle next week. I'm only sorry I didn't try Rick's earlier. Thanks Guys!

Jakota C

Keith Daugherty always kills it and has the best service. I’m always in and out in a timely manner because of their great staff.

Kevin D.

Another great trip to Rick's. We had a transmission go out with some other smaller issues we needed addressed. They took care of everything for us, kept us well informed along the way. Could not be more happy with the service.

Amanda W.

Great service. But so freaking expensive. Definitely high end car service. If we didn't have a family credit line, we would not be able to afford it... like by a lot. It's really too bad because everyone there is so nice and helpful. I'm torn knowing it's a local business and they are great. But it's also sad to know so many people who could use good service like this will never be able to get it.

Chris Billings

The employees are very knowledgeable and courteous. Micah in particular took the time to explain my vehicles issues and explained what actions were needed. I couldn’t find a way to give a 6 star review. See you guys soon!

Debbie Stocker

Great service and very attentive to my vehicle needs. Would highly recommend Ricks!

Monica Stidham

First time taking my car to Rick’s. They have been awesome! I’ve been smelling antifreeze and have had to add lots of coolant lately. They got me right in, offered to shuttle me home for free, found the problem quickly and got me a repair estimate right away. Unfortunately it’s a big repair needed but I know they are working quickly, and the amount quoted me is much less than other places. They helped to set me up with financing, which was so easy, and they are working to have me back on the road as soon as possible. Very impressed and I plan to take my car to Rick’s for all my maintenance and repairs from now on! A special thank you to Terry, the service manager, for being so patient and kind and for explaining the entire repair process, and to my Mechanic, Waylon, for taking such good care of my car and getting her back on the road quickly!! I won’t be going anywhere else from now on. Thank you!

Rick Gilmore

Best automotive repair shop I've ever visited. The counter staff is very knowledgeable, customer oriented, friendly and accommodating. They are really glad to identify and help resolve any problem you may have with your car. Repair staff is equally the same. I would recommend Rick's to anyone who need a minor service appointment or a major repair. These guys are the best!!!! From tires to overhauls, no one any better in the area!!!

David Driskell

Went in for a check engine light, not necessarily sure what they were going to find. By the end of it, I knew exactly what was wrong, what they needed to do to fix it, and a rough estimate before agreeing to the work. Will most definitely conduct business with them again !

Jay Carr (Jae)

I’ve been going to Rick’s Automotive for a good 10 years now and with at least 5 different cars, between me and my wife (2 Toyota Corollas, a Lexus sc400, a BMW 325xi and a VW Passat, which I only list for the sake of context). They’ve always been honest with me and have happily explained issues my car is facing. The best part is, on several occasions, they have suggested not getting things fixed when they weren’t a big deal (and they never have turned out to be) and have been more than happy to refer me to another shop if they knew I could get it fixed for cheaper somewhere else. Oh, and when they do fix it themselves (which is the majority of cases) they do a fantastic job! They take me back home and pick me up if I request it, they keep me updated (and sometimes send pictures via text if words aren’t enough). And in the ten years I’ve been going there, I’ve never had a repair go wrong. This, plus several other small things here and there, are the proof that Rick’s tries it’s utmost to put the customer first. It’s not just talk, it’s the real deal. Big shout out to Keith and Mike, both of whom have helped me out on more than one occasion and have been more than happy to help me out with the odd issues my cars tend to have. Great repairs at an honest price, folks! Highly recommend, I won’t take my cars anywhere else (unless they tell me too, but still, Rick’s first ;)

Jared Cullison

I can't imagine any better experience with a mechanic than the many visits to Rick's. I've lived all over the country and Rick's is what an automotive shop should be. Every service manager I've spoken with is helpful, willing to explain things, and helps you know what's going. Instead of a half-hearted attempt at a customer waiting room, you'll feel more than comfortable if you're waiting, or they'll take you where you need to go. I can't say enough about my trust in this company and appreciation of how they've made this service what it should be.

Crystal Payton

Automobiles today are not only mechanical, but they are also full of computers. Goober, the goofy but lovable mechanic in Andy Griffith’s TV show, would sadly not find employment at Rick’s Automotive. Rick’s crew may not be as laugh-out-loud funny as Mayberry’s grease monkey, but they are Ozark friendly and more importantly, they are downtown technically proficient. Rick’s is a Springfield, Missouri institution that has kept up with the complexities of contemporary cars. We’ve been patrons for 25 years. Our last repair was finished early and cost less than the estimate. Whatever you drive, Rick’s can make it run.And they'll do it with a smile. Leland and Crystal Payton

Doug Miller

I was traveling through Springfield on a Thursday night & had to get a tow. I picked the first shop available showing in AAA’s recommendation’s & could not have landed at a better repair facility. Terry Farrow was extremely helpful & understood my needs to continue my trip to get home in Illinois & got me going first thing Friday. Rick’s was the most professional independent repair shop I have experienced & they provided a free transportation service to & from my hotel. Great job & thank you!

Carole McCoy

I would recommend this place if you need your car fixed they will work with you. Very friendly they are very considerate of your needs. If you go ask for Mike or Keith those two are amazing and very helpful. I would rate them 10+ Stars. 🙂 Very happy customer. …

Alaina Mayes

This place goes way above & beyond for their customers! Not only did their technicians catch a potentially catastrophic problem and make sure it got fixed in a timely manner, they also took care of us like family. We have no family here locally. But the guys at Rick's made sure I was able to get the kids from school even though my car wasn't finished yet. Don't know what I would've done without them!! There aren't enough words to accurately express their amazing customer service. Love them!

Eric Carr

I recently had this shop do a pre purchase inspection on a vehicle. They found something that needed to be addressed. They made a recommendation and expressed a concern. They walked me through every detail clearly and easy to understand. I have decided to keep the vehicle. The issue brought to my attention is being addressed via warranty but it has to be done at a specific shop. Bottom line is this was my first experience with Rick's and they definitely hit the mark. Looking forward to using them in the future.

Amber Mings

Ricks Automotive provides amazing service each and every time my car is worked on! Tom P did a fabulous job on my car! I zipped through town without a care in the world after I got my baby back. His work is stellar and his word is trustworthy . I depend greatly on those two qualities when it comes to my car. I need good/honest work and Ricks Automotive provides that!! Thank you

james quick

I had a power assist steering issue on my Ford Fusion. They got me in faster than anyone else in town and loaned me a vehicle. Eric was outstanding with communicating with me during entire process. They also had me fixed a day earlier and cheaper than I was anticipating.

Clayton Ballard

I've always been thrilled with the service that I receive at Rick's. Yesterday was no exception. I have no hesitation taking both of our cars there and recommending Rick's to anyone who asks. The front line staff is always polite and informative. The mechanics are top notch. I went to Rick's a couple of years ago for a "second opinion" on a major repair. They actually contradicted the first shop's opinion and said that I did not need the work done ... then, they didn't even charge me a diagnostic fee for looking at the car. I was amazed and they had me ... Hook, line, and sinker. They are always quick to explain things thoroughly and help me save a buck here and there. Their commercials say it's a name you can trust ... I agree.

Tylinia Smith

I love how they explained everything to me about what was going on with my car and was patient with me when I asked questions because I know they’re super busy. I needed a ride while my car was being fixed and both drivers that picked me up and the one that dropped me off made me feel comfortable and made me feel like a Queen!👑 …

Jim Lane

My daughter was given her grandfather's car. Lately she has had a series of unfortunate events. Her car over heated and she needed it for work. During this crazy time everyone is booked solid for over two weeks. Keith remembered her car and told her to have it towed and they would get to it. In three days they had her car fixed and back to her. They have all been very kind and thoughtful . It makes my husband and I feel much better knowing there is a place that will take care of her car and keep her safe on the road.

Tatiana Gostev

I am new to Missouri and took my Lexus to a local dealership for maintenance. I was told I needed new tires and brakes and quoted almost $1500. I took my car to Rick’s for a second opinion and was shown that my brakes have almost half their lifespan left before needing replacement, and was quoted a tire replacement of almost $300 less than the dealership. The team was professional, efficient, and the service was superior. Their honesty and integrity has earned my business for life, and I will tell everyone I know to go to Ricks!

Lindsay Sparks

Rick’s has been my go-to auto shop over the past several years and there is no where else I trust to take my car. They are genuine, thorough, and professional. I never feel like I’m going to get ripped off or have something overlooked. I also love that they offer a loaner vehicle and/or shuttle service for customers while your car is in the shop. I highly recommend taking your vehicle to Rick’s! You won’t regret it.

Sarah Rocha

Every time I go to Rick's Auto for help with my car, I know I am getting the best service, honest answers, and thorough examination of any issues. If I want to be sure a problem is fixed, I take my car here. On top of the wonderful service and top notch results, they will give you a ride after you drop off or pick you up to bring you to your car. That has saved my day several times. A wonderful option for busy people who want the best for their car!

Mandi Rogers

An automotive shop like no other, as they take professionalism and customer service to the next level. I trusted Rick’s Automotive with the lift kit and new wheels and tires for my Tacoma and they did not disappoint. Eric was a wealth of knowledge in helping me select the parts and getting my estimate; and when I dropped my truck off Chris gave me confidence in his experiencing installing and exactly what to expect and do after. Thank you for exceeding my expectations in this process!!!

Mary Jedzinek

I heard about Rick's through Good Dads. The whole experience was positive. I needed an oil change and I got an appointment that was conducive to my time schedule. My car was taken in immediately and finished within a half hour and the price was on par with what I had paid at other garages throughout the country. The waiting area has a table and chairs along with other comfortable chairs. Coffee, etc. was available as well. All of the personal were friendly and considerate.

Joe Graffi

We have been using Ricks Automotive for the 3 years we have lived in Springfield and have never had anything but good service! From the person to the service writers to the delivery people - everyone is professional. When I had an issue with one of their services, they had my car towed to the shop. Later, we discovered the problem was my stupidity - they still covered the repair and only charged me for the replacement part and some transmission fluid. These ARE the good guys!

Krystal Ferguson

From the people on the phone, the ones giving rides back and forth, and Keith who set up the service, this place is top notch. Everything exceeded my exceptions. The shop is CLEAN, the waiting room is comfortable, and you know the work is done right. And you get the impression that everyone loves working there. Keith kept me up to date and made sure I knew what was going on. There were some issues with getting the parts in which delayed when my car would get fixed. He made it right and respected my time. Great customer service! I'll be a repeat customer when the time comes.

Maleah Diffey

Please come here if you want your car fixed the right way. Note that this isn’t the cheapest place, but you are absolutely paying for quality. And they have an outstanding financing program to get your car fixed. I was at a loss when my car died and replaced the battery myself. No dice, my car died and I didn’t know what to do. I called Ricks, and not only did the call a tow truck for me, BUT even diagnosed my car and ordered the part needed in the same day without an appointment. Best shop around, hands down!

Stephanie Trebbe

Always get great service from Rick’s. They have been able to get my car checked out and fixed in less time than expected on several occasions. Highly recommend their service team!

Richard Smith

As a recent transplant to the area we didn't know who to trust with repairing our car. We read other online reviews and decided to try Rick's. Glad we did. Absolutely the best customer service we've ever run across and we have traveled coast to coast and border to border. The repair work was accurately diagnosed and efficiently completed at a very competitive price and guaranteed (nation wide) too!

Charles Campbell

I had Ricks Automotive Replace my timing belt and water pump (preventative maintenance) on my 2015 Honda Pilot. They were able to complete this service for half the price of the Honda dealership down the road from them. I definitely recommend them to anyone needing quality work at an affordable price

Terra Darling

Unfortunately I have had two cars towed to Rick’s for completely different reasons on separate occasions. Both times the repairs would have been well over the worth of the car. Not having a place to store my vehicle either time, I was kind of between a rock and a hard place. I was embarrassed that this happened to me TWICE. They were never rude. I had my cars in their parking lot for a very long time and I am very grateful that they were so patient with me. Sorry guys! Bad customer...good review.

Alex Carriker

I had a very pleasant experience with Rick's Automotive and more specifically with their employee, Eric Chronister. I had a couple questions in regards to getting new tires for my vehicle and he was more than willing to help. They were able to take me to work after I dropped off my vehicle and also offered to pick me back up at whatever time was convenient. I will definitely suggest them when people are talking about tires.

Ashley Baugus

They keep fantastic records and always remember me when I go in! Always fantastic and quick service. I've tried a few mechanics in Springfield but by far have felt taken care of when I pull out of their drive! They have a shuttle service and worked me in same day once for a screw in my tire!

Penny Young

Our clutch went out in Springfield Missouri,Ricks took Great care of us. They brought us to a hotel,Terry,keep us completely informed at all times.Then when they were done they picked us up at the hotel.Thanks guys you were great!!

Anna

This is a general review. I come here all the time. The #1 place I trust in Springfield, MO. I can often times get my car in within a few days of my call. Note: This is not an individual appointment, rather, I drop my car off in the morning and when they are able to find free time, they can tend to my car. They provide service to transport me to and from Rick's while my car is in repair. Ricks always call me before performing additional repairs. They explain the additional concerns thoroughly, including price, and allow me to determine if I'd like them to fix that too. If its a quick fix, they're able to squeeze it in the same day. My visit and interaction with the employees is always pleasant.

RaeAnn Harrell

I will never take my vehicle anywhere else!!! There honest diagnosis and speedy work is totally worth return visits!!! I manage a Fleet and we take all our business vehicles here as well. Try them out and you will NOT be disappointed!!!!!

Brian Sly

The team at Ricks Automotive is nothing short of AWESOME! Very professional and honest. Always kept me informed on what was going on with any repair that was being performed on my vehicles. There are three people a person needs to be able to trust: their barber, their investment banker, and their vehicle mechanic....I trust Ricks Automotive. I’m a customer for life !

Kay Hatcher

Every time I go to Rick's, I am treated like a valued customer. They know me by name, and ask what they can do for my car. They are professional, they do the work as quickly as possible and they do it right. I know my car is fixed when they are done. Their facility is pleasant, clean, and comfortable for all customers if they wish to wait for their car to be done. I have never seen anyone treated any differently than they treat me. It is where I will always take my car as long as I am in or near Springfield, MO.

Taylor Sherman

I wish I could give Rick's 6-stars - They have the best customer service and employees who go above and beyond (shout out to Michael!). I trust them 110% and am so thankful for the many times they've been there to help me out.

Brian Sullard

Peace of mind! First time customer. Rick's really put me at ease about the repairs my car needed. I feel they went above and beyond to ensure my car was repaired correctly and was safe to drive. I appreciated the loaner car Rick's furnished while my car was in the shop. Micah communicated everything my car needed up-front and in a timely manner. Friendly and professional!

Keaton Davis (KMFD1121)

I must say as a company they are great. I had a issue with my vehicle and work done, after leaving the general manager their called me and i went back with the issue and he was super professional and listened. That was a first for me. At end of our conversation i feel now that ricks automotive is a superior brand and a great customer service company. Thank you Tim.

Michael Vest

Rick's was very courteous and kept me updated on the progress of our vehicle. They gave knowledgeable advice and guidance as well. The location is not convenient for us, but the service is top-notch. Keith took good care of us.

Cassie Pickle

We use Rick's Automotive for our Company vehicles and I have never been disappointed. They have great customer service, get the job done as quick as possible, and always communicate throughout the process. I work with Keith most often; I appreciate his positive attitude and he always works with us to make sure we get what we need.

Michele Kauffman

Rick's Automotive is professional, dependable, fair and honest. I love all the guys. They treat me like family. I have used their services for more years than I can count, for new tires to oil changes and everything in between. I have never had a bad experience. I also know for a fact that the workers do not work on commission, so they are not going to try to up-sell me on things I don't really need.

Tiffani Hardwick

Had my car towed to Rick's for unknown brake problem. They were accurate on time frame needed and fixed the issue. Not to mention, they were reasonably priced.

Chasity Carroll

The staff are great and extremely nice. The wait area is clean and even has an area for young children to play. Mr. Keith worked with me and he was very helpful with any questions I had and Mr. Waylon did an excellent job with fixing my car. I plan on coming back for any future repairs. Thank you.

David Raley

These folks do a good job. They fixed my sons car

Erickson Krieger

This place is great. The customer service is outstanding and the price they estimated for me was very close to what it ended up being. The day my car was finished I had gotten a bad case of the flu. Instead of having me come out and pick up my car, they actually delievered my car to my house out of the goodness of their hearts. I’m going to be recommending Ricks to anyone with car troubles, and they’ve made me a loyal customer. My mechanic was named Keith.

S. M. Maenner

If I'm not doing the work myself, Rick's is. I've never had a problem. The service I receive is top notch. Work is done by the book, every time. I am never concerned when I take my vehicle to Rick's. Shuttle service when needed. The work I've had done has always been timely. More expensive than elsewhere, but you're getting what you pay for. 30k mile guarantee on the work you get done.

Tara Leonardt

As always, Rick's took care of my car needs. Yes, they are a little higher than some of the hole in the wall shops but I know my car will be properly fixed at Rick's. Terry always goes above and beyond when we bring him something weird happening with our car (this time it was a freaky horn issue). Their customer service was great, wonderful waiting area with free coffee and vending machines. Lots of places to wait and if you don't want to wait, they give you a courtesy ride. I will be bringing my car back next time something happens to it!

Cindy Sippy

We have used Rick's occasionally in the past, and chose them again this time simple because they were able to fit us into their schedule more quickly than our usual place. However, their identification and quality repair of our car's problem, their professionalism in keeping us informed, and their search for a good used part rather than a more expensive new one will keep us coming back on a regular basis!!

Elizabeth Voyles

We stopped at Rick’s Automotive in Springfield at almost closing time with our fan belt shredding. A young man named Nat was already off of work but changed it for us anyway on his own time so we wouldn’t be stranded 2 & 1/2 hours from home. The technicians were professional, courteous and knowledgeable. That was also probably the cleanest auto shop I have ever been too. I can’t say enough good things about Rick’s. Stop by for all your mechanical needs in Springfield, MO.

Ravi Nerella

We've had some of the worst luck with our Toyota Sienna minivan. What started off as a routine oil changed snowballed into needing to get the tires replaced, brakes replaced and ultimately trying to get the automatic sliding doors fixed. I was very impressed by how caring and considerate everyone was to my wife and myself making sure they explained what they found, what they recommended with written quotes. Ultimately they made sure my wife had a loaner vehicle to use while they figured out what could be done with the doors. I've always known and heard about Rick's terrific customer service, but we have now received that. I can't say enough about Micah who was the one who coordinated everything for us. They went above and beyond what I expected and I would without any hesitation recommend Rick's for car care. Fantastic job everyone at Ricks. I can see why they were named in the top 10 shops in the country!!!

Pamela Raglin

After earlier experiences with Rick's I had no hesitation in bringing 2 vehicles I was considering purchasing to them for a pre-purchase inspection. I've found them accurate in their price quotes and their diagnosis. Also always polite and friendly.

Jesssoyaknow R

I have had nothing but the best experience with the team at Ricks. My car was towed in late in the day on a Friday and Terry (who was very polite and kind on the phone) still called me that evening with a run down of the issue and the cost! They had my car ready by the start of the week and I even got a AAA discount! Thank you to the team at Ricks! I’ve finally found a mechanic I can trust and I will be returning and recommending them!

Deborah Head

I have trusted my vehicles to Rick's Automotive for 14 years. You have always been professional, prompt, courteous, reasonable and honest. Never have any of the technicians tried to sell me something I did not need; for that I am deeply appreciative!!! Highly recommend your business to all I come into contact with that have automotive needs!!! Keep up the phenomenal job!!! Thank you for taking me like family!!!

Kim Parece

On our way home to Fort Worth from Cincinnati, the timing belt broke on our 2009 Honda Pilot. Rick's Automotive was a Godsend. They repaired our vehicle at what we felt was a reasonable price and the same day. They were courteous, helpful, and professional. We couldn't have asked for a better experience. I would highly recommend this business.

Melody Pierson

The employees are very helpful, you can even be driven home when you bring your car in for service and then they will pick you up at your house and take you back to pick up your car. When I have had unexpected difficulty they will always check it out, often for free, and then make recommendations on best next steps. most importantly, I trust them and always know my car has been taken care of professionally. Melody Pierson.

George Valdez

This is the only place I go because I know they will provide the best services. You guys have done an excellent work on my car. Well, I brought my car for the following services: oil change, replace the car battery, and tire rotation. Well, after that I noticed there was an oil leak. So, I brought the car over. They looked at it and I was told they replaced something....as I recall, an oil filter?! That’s great...knowing the issue have been resolved, until I noticed yet again. So, brought the car the second time with the same issue. I mentioned maybe the cap was loose or had a crack on it, that could cause the oil leak. They looked and worked on it and replaced something, again. Well, let’s hope that this time around that the issue have been resolved. Because if that is the case, I don’t want to go back there the third time with the same issue. All in all, they were accommodated and worked on the car in a timely manner. Thank you.

Casey Gemeny

I continue to be amazed at the facility, staff, and quality of service I consistently receive from Ricks Automotive. Yesterday morning I took my vehicle to this shop to have a new set of Michelin Tires installed, a needed alignment, oil and filter change and a inspection of my car to insure everything was right with it. The staff greeted me at the door, went over exactly what I wanted, gave me a time frame for completion, and offered a ride home (free of charge). I decided to stay as the wait time wasn't going to be excessive by anyone's standards. This shop is immaculate, not only the waiting room, but, the service bays, the offices, the property in general, and the restrooms. I got quality coffee and TV while I waited. all at no charge. When the job was done, early by the way, I was presented the bill which was significantly less than I expected to pay at such a quality facility. We went over future needs, current wear levels of key parts and systems, and manufacturers requirements coming up. YOU JUST CAN'T BEAT THE QUALITY, SERVICE, AND PEOPLE AT RICK'S!!

John W Biggs

I have availed myself of the services of Rick's Auto since the 1980's. They always take care of all our needs on two cars. I especially like their personal attention when there is a significant repair. They never fail to give me alternative ways of handling the problem often with considerable savings. Thanks for being there all these years! JWB

Jeffrey Paulette

Never had a better experience at an auto repair shop. The staff are knowledgeable and very professional. I've used Rick's Automotive multiple times now and had the same experience every time. I won't take my vehicles anywhere else.

Russ from MO

Rick's repaired my '98 GMC perfectly and now it's 100%, a big thanks to Rick's in Springfield

Theresa Meehan

As a dog rescue, breaking down on the road is a top 3 nightmare. Rick's Automotive did an outstanding job in repairing our diesel Sprinter van and they did so in a thoughtful, timely and generous manner. We couldn't be more grateful and highly recommend Rick's Automotive!

Amy Palmeri

Great customer service & quick turnaround times. The front desk & phone team make scheduling a breeze by recognizing you & knowing your name. Honest service team as well, affordable quality repairs and maintenance. Will continue to service my vehicle here for ease of mind.

Jo Ferguson

All around great place to take your vehicle, you will always be assured that the staff will be factual and honest.We have been using Ricks ever since he opened his business and we have never been disappointed in the service. Aaron really appreciates the personal interest that Keith always shows him when he takes our car in. Would not take our cars anywhere else!

Chris M Garcia

Rick's automotive has done it again! We had to get our SUV towed there again and Rick's being a AAA approved mechanic we were able to use that discount. Rick's located the part, installed the part, had a pick up van pick my son and I up from our home, all within a day! Terry at Rick's was knowledgeable and very friendly. We will miss you guys, our family is moving to Lee Summit but will miss Rick's automotive deeply. Their knowledgable and friendly team are some of the best in the nation! Thank you again for everything!

Eric Potter

Very professional facility, super clean, and very friendly. They explained all problems with my vehicle and what solutions were available. They did not try to pressure me into a "sale" to fix the problem. I would definitely recommend in you need a repair.

Vince Hamilton

They do great work. I have been to Ricks 5 times. They have serviced my brakes, oil changes, and radiator. No complaints, I give them five stars on knowledge and repairs. (Although I have a problem with how busy they are. Is this their problem, not really, with success comes many people wanting to partake. But I do take a star off because if they cant get to somebody in a timely manner who has a prior appointment scheduled, IMHO, your service has failed me, because I now have to reschedule or run late for other appointments I made that day. This has happened three of the five times I used their service.)

Holly Atkinson

So I got a surprise last weekend in the form of a cop pulling me over to inform me that my tags had been expired…for 10 months. I needed to get my tags renewed, so I contacted Rick’s for an inspection. I went in knowing that there was something to be fixed—my brother-in-law had discovered a problem with the exhaust pipe. I worked with Micah on everything, and he was great. The car was cared for that day. They needed to take it to a different location for completion, and so provided me a ride to work and offered to pick me up when it was finished. Micah even ran to my car to grab my sack lunch, which I had left in the vehicle on accident, after I had okayed the repairs. I couldn’t have been happier with the job they did, how quickly they were able to fit me in, and how quickly they performed the repair. I was even over-bid, so I ended up spending less than they estimated. That I didn’t expect. They were professional, friendly, and approachable. I absolutely trust Rick’s Automotive.

iRoswell (iRoswell)

I’ve been taking vehicles to Rick’s for years now and they’ve always taken care of services as well as needed repairs excellently! They service our Prius just as well as they did our Neon back in the day. Their service is excellent and the front desk is always courteous and helpful. Rick’s is a great place to take any vehicle whether for oil change or large repairs. Thanks Rick’s for always taking care of us.

Bob Ross

Keith worked hard at getting us worked in on a very busy Holiday rush. The customer waiting room was very accomadative. Prices were reasonable, and they communicated the work being done back to us well. I believe the best garage I have been to.

Donny Decker

Dropped my car off on a Thursday and began working on it and got it back to me Tuesday of the following week. Terry took good care of me. Great guy and a great work environment. 100% recommend

Blanche Woodiel

Rick's service is wonderful. It's like having one of your family doing the work! You can trust them to be honest on what needs to be done to your car. The job is done quickly,but if it take a little longer, they will take you back home or to your office...No Charge!!

Stan Melton

Rick's Automotive is my source for any and all of my vehicles repairs. Top quality highly trained very professional staff. Great feedback on needed repairs and estimated costs in advance of repair work. All repairs done with exceptional quality and done right the first time! Amazing customer service. Great value for cost of any repairs. Will always be a Rock's Automotive customer. Stan Melton - Springfield.

Jordan Nigus

This repair shop is top of the line with people that are very polite. Nice waiting area if you need to keep the kids entertained. The receptionists are polite while the technicians are concise. If you have a nice car and want to spend the money to keep it that way, this is the place to go. It is pricey due to the experience behind the labor. You get what you pay for here. The diagnostic of car totaled more than what I will spend to fix the car at home myself. That is just them finding the problem, fixing it costs x10 what the part actually costs. That's skilled labor. If you have the money, this place will make you feel taken care of. If not, you are paying way too much.

Laura Elliott

Tech JESSE is awesome! I needed new tires on my car and not only did he clean my wheels, he checked all of my fluids and left me a nice note wishing me happy holidays! This company picks me up and drops me off at my job and I really appreciate all of the kind staff especially this tech that went the extra mile! The day I called they didn't have an appointment available but they fit me in anyway!! Thank you so much to ALL of the staff at RIcks for taking care of my car!! This company goes above and beyond!

Mike McLaughlin

I have used Rick's Automotive for over 30 years. They have always fixed my vehicle's problems to my satisfaction. They have never done any work without my consent and they have always given me the best rate for any work they did. I tell everyone to trust Rick's Automotive for the their vehicle repairs. The are great!

Aaron Ramsey

We were traveling through Missouri when the a/c unit in our prisoner transport van went out. When we arrived at Green Co jail we were able to drop off our prisoners and did a google search for repair shops I that area. We called several business’s which could not help us. We then called Ricks automotive to see if they could help. We spoke with Micah who told us to bring our van by and he would look at it. We arrived and spoke with Micah about the issue and he told us he would get right on it. Probably about an hour later he cane back and stated we were ready to go. He explained what the issue was that they had to fix and cost was not expensive at all. We were able to get back on the road and quickly deliver our prisoners. A big thank you to Ricks Automotive for their assistance . Blue Raven Extradition service

Rachel Godwin

Roy took care of my services through Rick's. He was honest, helpful, and friendly. I'm really glad I chose to use their services!

Lynne Davies

I am a steadfast customer of Rick's and all of his professional and polite work staff. The moment I enter I am given the attention and respect that I have not experienced elsewhere. They have educated me on my vehicle, given me choices of how I want to proceed, and have never felt pressured to make any choice that was not comfortable. I have the feeling that they have my best interest, and safety, in mind. They are truly a professional group of specialists and I appreciate them and their work. My Jeep has never been in better hands.

Lori Briden

Rick's Automotive always makes me feel like family. I needed tires and they worked me in last minute when I was in a bind. They go above and beyond to service my vehicle. Thanks for the new set of Michelin tires they are the best! I recommend Rick's to everyone I know. Thanks again!

Cortney Allison

These people did repairs on my vehicle that were not authorized. As a result of this incident, I took my vehicle to Family Auto. This auto shop is located right across the street from ricks auto and does the job they do for half the price, very informative and sweet. I saved myself $700 by going to Family Auto instead of Ricks. I've heard very mixed reviews for Ricks Auto. Some are horrible and some say it's great. My issue with them only stands at it's overpriced and I wish they would have contacted me before doing anything to my vehicle. (However, after this post I did find that one of their workers read this and tried to do everything possible to explain and negate the issue) For me, this helped my view on their business and customer care. At least they were willing to talk to me about what happened.

Pat Phillips

They replaced the Clutch on the compressor! Perfect job, under bid, and perfect timing!

LORI J VIERNES

Omg! We walked in with an EMERGENCY, our A/C was leaking water on the inside , The guys HELPED US out! Amazing customer service! Thank you Pierce!

John Throckmorton

Rick's has always been quick to address emergency needs. They are very kind and easy to work with. The repairs are done right the first time and in a reasonable time frame. The staff at Rick's have always treated our family in a courteous, respectful and professional manner.

Sheila Rennier

Receiving service now, but the experience so far has been great. My car will be there for about a week but the communication has been great so far. Terry has been very nice to work with and they got me set up with a loaner car while they wait for my parts.

Donal Stanton

My wife and I have driven both Cadillacs and Town Cars for the 30+ years that we have been married. The Town Cars have been terrific! The Cadillacs...not so much based on the amount of work and $$$ we have spent keeping the Cadillacs in good working order. My wife did not want to get another Cadillac because of our past history with a particular garage. I persuaded her to give Cadillac another try because Lincoln stopped making the Town Car. Well, the first time in the garage with the Cadillac, we were told that we needed new engine mounts. The second time we were told that we needed to have a $3600 transmission tear-down because the "Check Engine Light" had come on. My wife had lost faith in this garage and told them that she would be in to pick up the Cadillac and take it somewhere for a second opinion. She took it to Rick's. They kept the car and tested it six ways from Sunday and could not get the car to kick out any type of code. She has driven the car for a week since picking it up from Rick's and has not had any trouble, or any "Check Engine" lights coming on. She had told Rick's what the first garage had said re: the transmission and we were prepared to pay for a transmission IF the second opinion indicated that one was needed. Rick's could have very easily taken advantage of us, but they didn't. That, in our minds, spoke volumes about their honesty. My wife said the whole environment was different from the other garage from the moment you walk into Rick's. She said the people were warm and welcoming, and treated her as a valued customer instead of an irritant to their day. We will be doing ALL future business with Rick's and will be encouraging others to do the same!

Reed Bisso

Well i dont like spending over $600 on car repair and maintenance. But the good news is they said most of it is maintenance related for the miles i have on my car and just a few easy fixes that are common. The best though is that they took about 15 minutes to explain point by point what they looked at and prioritized need and why, what to look for when those current lower priority things may be headed toward needing replaced, as well as answered every single question i had. (Which was a lot because i have no clue). Even better i got a discount and when reviewing prices, he saw that they overcharged me on a part and fixed it promptly.

Patsy Sponholtz

To everyone at Ricks; I just got my 2006 Hyundai Sonata worked on. 100,000 mile check up, and many needed things fixed. You guys always do a fantastic job with great customer service. The most important thing is, "The Trust". Being a single female, we have all been ripped off multiple times. I have complete trust in your people and the work. I would fully recommend Ricks to everyone I know. Thanks again for the great work👍👍👍

Donna Alrutz (Pokey)

I have been taking my cars to Ricks Automotive for years. I was so happy to discover them because their mechanics are professionally certified and repair the vehicles right the first time. They do not look for unnecessary problems and keep my car well maintained so I can drive with confidence. I highly recommend Ricks Automotive for your automotive issues.

Christina Young

They have worked on my family’s cars and we saw them so much they knew us by name. Terry, Eric, and Keith as well as all the staff at Ricks are top of the line. Always gave us fair prices, curtesy vehicle if our car was down for more than a day or two, and always a smile. I’ll never go elsewhere. Also awesome coffee! Do yourself and your vehicle a favor, take it to Ricks!

Jena

So far my experience with them has been great. They diagnosed my car correctly. Did not try any scam bs that I typically get with repair shops. They even suggested I go get another opinion if I want it and I have never come across a repair shop that suggested that. Made me feel like they are an honest and a trustworthy shop.

Mariann Brooks

I wanted to wait until we had used our car for a long time before I wrote a review. Our car is still working great after taking it here! The staff is very knowledgeable and kept me updated through phone calls the whole time our car was being repaired. They also had it fixed in just a short amount of time. They're fast but they also do it right! We were happy to have our car working and back so fast and we still had time to do the things we needed to do that day. We would definently come back again if we need our car repaired!

Wheeler Garage

Rick's Automotive is a great place to go for your automotive service needs. There was an issue with the bill but Michael stepped in and made it right. Overall I wouldn't hesitate to use Ricks for future service needs.

chris bartholomew

The staff is quick to greet you and get things moving. The facilities are great with a nice waiting room complete with free coffee of different flavors, child play space, and a nice swivel desk top at each chair. So far the work done seems to be well done. There was a bit of an up-sale as I went in for an oil leak and they recommended a new battery, but I have known that I needed a new battery for a while so that was fine with me. Overall, I would definitely use them again and recommend them to others.

Ryan Grabill

If there were such a thing as 6 stars... Rick's is a special place. Yeah it looks really nice inside, the level of professionalism is through the roof, everyone is dressed nice, the mechanics know what they are doing, etc. But, I gotta say, Keith takes it to the next level for me. I just happened to end up with him after walking in one day a few years ago and since then, I consider him a friend. I wish my car would break so I'd have a reason to call in and check in with him. And their whole team is awesome there! Keith is just extra awesome :) Thanks Rick's, Keith, and everyone there! OH! And Chris - for fixing an "impossible" situation with my car recently!!! You guys are awesome!!!

lynn rowe

Five stars!! I had my RV to three different shops and spent hundreds of dollars for electrical and other problems that were never fixed. Rick's (Roy) and his technicians took my RV on as a project, identified several problems right away, and then repaired all of the issues quickly for a modest cost. They kept me informed and in the problem solving loop all the time and took extra time to be sure I was satisfied. All of the work was professionally done and I am totally satisfied with the results! I have always had good luck with Rick's and would enthusiastically recommend them for any automotive need!!

Brent Olson

Great service! I've worked with Mika and Eric for years on just about all of my vehicles and they are great. Rick's knows customer service. I drop my car off in the AM for service get a ride to work and depending on what is done they pick me up by noon or before the end of the day. Convenience and competence are the keys to my loyalty.

Ben Harrison

I had an issue with the work done on my daughter's car. When the Rick's team was notified, they immediately contacted me and "made it right". Mistakes happen. I'm impressed that they responded so quickly and stood behind their work. very professional. I will continue to use them for my daughter's car needs...

Joshua Duncan

Ricks is one of only two places I will take my car in a 200 mile radius. Great competitive prices and great customer service. My wife and I's work schedules are long and I never get to go anywhere to have anything done during business hours. Ricks did me a solid and came to my work and got my car, and left me a vehicle to used in case of an emergency. Brought my car back when it was done. They told me of another possible issue I might need to look into. They didnt charge me for anything extra and do it without my consent (has happened at other places......) Great place!!!

Jim Reed

In 1986 I went into Rick's because of a recommendation from a client. I told them I believed I needed a new alternator (probably $200 to $400). They asked for my keys and showed me the coffee. After about 20 minutes, they returned with the housing of my alternator, pointing to a gadget inside the housing and announced that I only needed this small item. They said my van would be ready in twenty minutes and my cost would be $40.00. I was floored that someone was so honest that they would give up the larger sale when it was what I expected. 18 years later, I am still their customer, and they have always given me their best service. I proudly recommend Rick and his staff to you.

jan Neale

We had our Mercedes in for the first time, for brake service, and had a very pleasant experience. Courteous, efficient, helpful staff , loaner cars or rides offered, excellent coffee, pleasant surroundings; Rick's gets an A+++ rating from us. Thank you Rick's Automotive! 12/13/2019

Kristy Taylor

Visited Rick's to get routine maintenance done on my Jeep Wrangler. They were extremely knowledgeable and efficient. Had me in and out in no time. I even learned some new information about my particular model of Jeep. Thank you for going over and beyond to educate me on my new car. I will definitely be back and would highly recommend.

Darrin Todd

Ricks Automotive has been servicing my company truck, and i know when i leave it in there care, i dont have to worry about what kind of treatment it will receive! I have always found them to be honest, professional, and customer minded. They offer services that you just can not find anywhere! If you are looking for a reputable auto repair shop, that goes above and beyond for their customers, then i recommend using Ricks Automotive! #1 no doubt!! Thanks Again!! Todd's Residential Heating & Cooling, LLC

Sintuj

Over 2000$ later I still have the issue I had before and I don't feel like much was done. I still have play in the steering wheel after an alignment and after asking to get my breaks checked they said they were okay but I'm still not stopping without hopping. There's was an issue they pointed out and then fixed for over 1000 and I thought it would stop the popping while turning, it didn't. It was the first time I have been here and I'm not pleased about the service provided. EDIT: They did complete the work they said they did and they are really nice people but I won't be going back because of the price they put on their work. EDIT: tried to contact them about an alignment but had to leave a voicemail I have not heard back from them, it hasn't been that long so I wanted to work off the previous time that I paid for (which I put over 2k$ into) will update if they contact with report. EDIT: Ricks contacted me and I had not realizing it was close to the 4th of July weekend so the late response makes sense. They said they would but as I had already had the issue corrected it was just good to hear back from them and see they cared.

Gayle Flanagan

Wonderful service. We have a street rod, a 1940 Ford, and we were visiting the Springfield area when we experienced car trouble. We took our car to Rick's and were greeted by friendly technicians, Terry and Roy. They found our problem super quick and had us on our way. We've told everyone about their great service.

Brynn White

There is much to be said about Rick's, from their efficiency to the reasonable pricing for labor and parts--but for me as a lady, I come here primarily because they don't talk to me like I'm a five year old child. They explain everything in excellent detail and wait for me to ask for clarification before going into the play by play of the mechanics involved in the repair. That respect is priceless for me. Ladies, I highly recommend!

Bee

I recently bought an older Jeep and like many used vehicles it needed some work. They have worked on my vehicle quite a bit lately and I'll never go to another mechanic while I live in Springfield. They truly go above and beyond and don't drain your account when you go to pay. If we are rating them at the level of service they provide their prices are very fair. They even found a part that was recently installed to be faulty (manufactures fault, it happens) and replaced it at no cost, in a timely manner, and clearly explained what was going on and how they were going to properly fix it. That's not easy to find. They care about their customers and I recommend them to everyone who asks me where to go! Great job guys!

Mike

Excellent service and friendly staff. NOT the cheapest in town, but how much is quality and confidence worth to you, when your life may be at stake? I have been here multiple times. They actually replaced a complete engine. We had to bring it back several months later due to oil leakage, but they fixed the issues at no cost (engine warranty). Last time, I picked up and expected a breakdown of what issues they had if any, what might be an issue next time, etc. No feedback. I had to ask. Then they had no details readily available. They handed my keys to me, did not let me know where it was parked - they have a huge and diverse parking lot - and I had to walk around until I found my car. I specifically requested Mobil 1 oil. My receipt said Castrol. I called back. They said it was a clerical error, but now doubt has entered my thoughts. I won't be back. They specialize in fleet service, so I felt like I was less than important to them twice in a row.

nancy day

I started a delivery business in 2005 and the best advice I ever got was to take my pick up trucks to Rick’s Automotive. I’ve never had to miss a single day of work in my 6 day a week job because of truck problems. I’m in awe of all the people who make up this quality business and feel privileged to be a customer!

Mr Rk

To date, Rick's has charged me $3500.00 to begin to mechanically restore a 30 year old vanity car. Cheap, they are not....but they are thorough and conscientious. Initially, the car had to be returned a couple of times to rework some failed turbo parts. Rick met personally with me and took time to explain the particular issues. The shop also paid to detail the car at their expense due to the long wait for custom machined parts. I greatly appreciated that personal touch and Rick's time. When you lack the time, skill, and tools to fix these types of things...you must pay the price the market demands. I would HIGHLY recommend Rick's.

jason brown

I have had consistently great service and reasonable prices. Service Advisor Keith Daugherty is very knowledgeable, honest, caring and practical. He provides complete information and options so you can make an informed decision and prioritize your service or maintenance. He also provides very fast follow-up and always strives to fit you in on short notice, sometimes with a loaner-car made available. He is also very knowledgeable and experienced with foreign cars, including BMW, Audi, Infiniti, etc... I recommend him very highly. Thank you.

Jordan Ball

All in all very professional and seems like a good shop. I was only here one time for a diagnostic. They actually did an in depth one and ran tests for 130 bucks unlike some shops that just run codes. They told me the actual problems but unfortunately were wrong about what to fix to solve them. They said I had a vacuum leak from the brake booster which was correct but I told them I had just replaced it. They said it must be faulty. They were wrong, turns out it was the seal between the master cylinder and the booster was missing. Overall they are still better than a lot of other shops.

K Mullen

First let me say that Rick's Auto emailed and asked me to write a review, so here it goes. I know that most everyone in Springfield feel that Rick's does a great job but my experience led me to find another shop where I can actually get the work done without having excessive repairs on my older model Jeep. For example, when told by a local quick lube place that numerous fluids needed changed, I took the vehicle back to Rick's since I had been there a few months back and spent over $900 to have any needed repairs completed and was assured these fluids were either changed or "ok". So when I brought the Jeep back to Ricks, sure enough I'm spending another $454 for fluid changes and such that were on my receipt as being done or were fine at the previous visit. After all of this, they still did not fix a leak and had that's when I found another repair shop. Honestly, I find the employees friendly and likeable. It's just I feel they must get a bonus for always seeming to find more work. I've since found a local mechanic who doesn't fix things on a 1999 Jeep that he knows won't make a difference to the vehicle's performance. I guess it's just a matter of trust.

Dave Wortley

I have used Rick's Automotive for decades without ever having a bad experience. There was the time that they reset some setting on the A/C that fixed a problem that the dealer said would cost nearly $1,000. When the local Toyota dealer wouldn't set an appointment to fix a recall issue, I turned it over to Rick's. Not only did they get the dealer to perform the recall work, they did all the standard service so I had my vehicle back by 4 PM the same day. What really sets Rick's apart is their commitment to the Springfield area. They provide support for all kinds of civic events that help those in need throughout our community. Rick himself volunteers on all kinds of community boards. When you use Rick's, you not only get great car maintenance, you get a better community for all of us. It's businesses like Rick's Automotive that are Hometown Heroes. David Wortley

Ed Daniel

Had another great experience at Rick's. My wife and I have been customer's of Rick's since the late 1990's. They are very professional, friendly and willing to assist you with your issue. You can been assured that they will discuss all options available with you to repair your vehicle.

Eric Smith

I have gone to Rick's Automotive for a while and they have a lot of great employee's and are always quick in response time and repair time. Occasionally I have had an issue or two but they seem to care and try to get it resolved right away. They always seem to be very knowledgeable on any type of vehicle.

Maria Deaton

I cannot day enough good things about Rick’s automotive! When we had trouble with our RV (while on vacation on a Saturday). They immediately returned my call and helped get us back on the road. The guys were so friendly and informative, and definitely made the entire situation much less stressful.

Belinda Henson

Rick's Automotive is the BEST! They don't give up even when a problem is sporadic and very difficult to find. I am so appreciative of their perseverance in finding and fixing the random issues my car was experiencing. I won't ever take my vehicles anywhere else!

Ray Diekmeier

Can always rely on the best service from the great staff at Rick's! A special thanks to Mike Evans and all the service advisors for their help!

Clayton L Ford

Mike at Ricks was awesome! We are looking to purchase a used car, and he caught a paint repair that 5 other people missed. The other members we meet were also engaged, even if it was closing time.

Dorothy Newton

This was my first time & I should have asked how long it would take. I certainly appreciated the ride back to my house and return to the shop. All personnel were courteous & helpful. I was informed of the state of my vehicle & work done & my questions about future needs & maintenance scheduling were answered. I thought the costs were reasonable & discounts were suggested. A good experience.

Lisa H.

We brought our Corvette in and were very happy with all the work we had done, Keith was very helpful and answered all our questions. They took great care of our car. We highly recommend Rick's Automotive!

joshua yamdogo

I’d highly recommend Rick’s! I had one minor issue after having my vehicle serviced and Eric and Travis promptly followed up to resolve it, no questions asked. Really happy with their service! Thanks!

Sam Blaine

Rick's Automotive is the highest level of service that you can expect. Atlas Security has used Rick's Automotive for years for our fleet of technician vehicles. Tim Cummings is top notch and will treat you like family. If you want the very best for either your personal or commercial vehicle, you need to go to Ricks. Their facility is impressive & amazingly clean! I can not say enough good things about Rick's Auto and their entire team. We are proud to do business with them, and also to have them as an Atlas Security customer. Thanks for all that you do!

Jenn Needham

i spoke with Micah today (8/17/2022) and was able to get my previous issue resolved. thank you Micah for helping me with that

Larry Toll

I take my vehicles to Rick's because I trust them. They always do it right the first time. Customer service is top-notch. They will give you a lift if your vehicle is in the shop for a long time, they will let you know exactly what is wrong and how much it will cost to fix it before they work on it, and it will be exactly what they told you - NO surprises. Just bought a used truck and took it to Rick's for a checkup. The seller made the repairs no questions asked before the sale. That is the reputation Rick's has.

Jason and khloe Hegstrom

Roy is an excellent service manager, he genuinely cares for his customers, he helped me out with all my vehicles, Ricks is fair and you know u won't be taken advantage of when u come here, also they have shuttle service so you dont hqve to worry about getting your car there and they pick u up when its done. By far the best auto shop in Springfield.

eric guilliams

Have done business with them for many years. Always knowledgeable, informative, fair, and timely. Cannot imagine going anywhere else. Correction: there was ONE time my vehicle wasn’t ready when promised. After delivering the news, my advisor promptly offered the use of his own personal vehicle! True story. (Should have taken him up on it—I hear it’s a pretty nice ride)

Phylis Maria

We’re really impressed with the service we received from Rick’s Auto. We have been trying to hold onto our 2008 minivan for a few more years until we can afford a brand new one. The van is out of warranty and is starting to have problems, Rick has been awesome at helping us find ways to save money and keep it safe!

David Coberly

Rick's Automotive has consistently provided good advise and service regarding the maintenance requirements for my vehicles. All work was done as promised, within the estimated price, and I'm very satisfied with the resulting repairs.

Abby Glenn

I've been a long time Rick's Automotive since 2007. The staff at Rick's Automotive always make me feel comfortable and they clearly explain what needs to be done with my car. The service provided at Rick's Automotive is excellent and I won't take my car anywhere else!

David Plaster

Top notch, even the bathrooms are spotless. $86.00 for an alignment plus inspecting my steering suspension install, text notification, drop box, back patio lounge!! Ya, I'll be back. Make sure you call ahead, this isn't a place that pushes customers through without double checking their own work. So friendly too :)

Glennon Scheid

Rick's Automotive has been a mainstay for our family car repairs for many years. They are very determined, fair-minded, professional and accommodating. To them It's not just about repairing the car, but helping the customer through the repair process, which includes keeping us mobile while the repairs are ongoing.

Bob Golmen

Rick's Automotive is truly the best auto repair facility I have ever visited. Their staff are professional, curtious, and thorough. They can be trusted to fill all your needs and in a timely manner. The building is clean and state of the art. I really trust Rick's and will never use another repair site. Bob Golmen

JR Kille

Rick's did not get it done in a timely mannor. I have an older Audi with a coolant leak and some other issues. They were able to identify the problem areas but when it came to ordering parts they got it wrong the first time. My car was in for work on Tuesday to be completed that week. I had to contact the service representative for followup information on Thursday and had no idea why they were not communicating with me. Monday I get a call that the wrong parts were ordered and the repairs would be delayed. Work was completed the following Friday, nine working days with my car down. I had planned for 4 days down on had to cancel weekend plans due to the delay that was no fault of mine. They were quick to apologize but communication is key. In the future I would expect a call or text as soon as a delay in repair issue is discovered.

Faith Irmen

Rick's automotive has always been there for me and my family. I never worry that they will try to charge me for "extra" things on my vehicles that are not necessary as I have had other local automotive shops do that to me in the past. Thank you Rick's for being honest!

Jennifer Seipel

What an amazing and professional experience at Rick’s Automative. State of the art facilities, clean, impeccable customer service and affordable prices! I will take my future car needs to Rick’s and also recommend to friends and family in this area! Well done Rick’s you have a passion for what you guys do and for customer service!!

Paul Rich

We use these guys to service all our busses. They always treat us good. Great work & great customer service. Thank you Rick's Automotive! Fleet!

Sarah Nenninger

I took my Jeep in for an oil change and tire rotation at Rick's. I found out just before my appointment that I needed to be across town for a meeting 45 min after my appointment was scheduled. When I checked in for my appointment, I told this to the gentleman at the front desk and he immediately went to check with the mechanics to see how quickly they could get the work done. They said they could do it so they immediately got to work. Thirty minutes later my oil was changed, tires rotated and an inspection was conducted. When they explained to me what they found on the inspection, they spoke to me professionally and treated me with respect, not talking down to me. They alerted me to a few issues and gave me an idea of the urgency level of each issue without being alarmist or pushing me to make an appointment to get the issues fixed on the spot. I would recommend them for quick, professional service.

Todd Kimbrell

I used to be in the automotive industry for over 10 years. With my experience I can say that Ricks Automotive's staff is 1st class in all dealings I have had with them. They always make everything very convenient and at a very competitive price. Ricks takes care of our fleet which is over 20 vehicles as well as my families personal cars and it has been a very low stress experience every visit. Keith Daugherty is our service writer and we have a very personable relationship with him. Keith is always on top of anything we bring to him. I can say that Ricks has taken a lot of stress off of us by keeping all of our fleet vehicles DOT compliant. Thanks for the great service!

Dj Bratpack

Folks here were very friendly but IMO they're just as expensive as going to an auto dealer. Mom's car was in the shop for F-O-U-R Days because they didn't have parts to complete Air Conditioning repair (for an American vehicle). They didn't inform us in advance that our wait would be an extra day - Mom sat there for a few hours on the third day only to discover she'd have to wait one more day. They also don't offer a Veteran's discount. The AC repair took 4.days and cost Over $1,100. If my auto AC breaks down I'll take it to the dealer since they'll have the parts on hand and I'll be able to get it back the same day or at latest by the next morning ** In spite of the above info, they did a great job and Mom is pleased with them and now having a good working AC in her vehicle.

Nate Webster

Great service on the vehicles, only one upped by the great team! You can trust that you are going to get your vehicle fixed right!!

Stuart McCall

I have used Rick's in the past for new tire installation and both minor and major mechanical work. They have been very thorough and professional in every case and everything was done perfectly. I only had one case where they fell short several years ago and put a different type of oil in during an oil change than what I had specified on the work order. The tech simply didn't read the work order to the very end where it was specified. Rick apologized and asked to make it right. I would recommend them to anyone needing major repairs and tire replacement. Their facility is spotlessly clean.

Nash Smith

Fixed the front struts on my Subaru Forester for literally half the price I was quoted at another local shop. Did the job in a timely fashion and gave me a lift to school while they worked on it. I also came in a couple days after that repair, to address an odd sound that was being emitted from my vehicle. They sent a mechanic out on a test drive with me, figured out what the noise was in about 5 minutes and quickly tightened the belt (culprit making the noise) and sent me on my way free of charge! I rarely write reviews, especially for something like an auto shop, but this place is unquestionably at the top of the service heap in Springfield, MO. Don't let yourself get Rick-Rolled by other competing shops, Take it to Rick's if your want the All-Star treatment you deserve folks!

Melody Pierson

They do great work and don't even find my lack of automative issues amusing and always patiently explain. In emergencies they have been able to work me in quickly which is highly appreciated. Prices seem quite reasonable to me. They are friendly through the process and have a great waiting area. Most of all, I just plan trust them.

James Myers

Great, as usual. Ricks has taken care of my cars for 20 yrs. Using their expert service and advice, I drove a VW to 400,000mi in 12 yrs. a Miata to 140,000mi in 14 yrs, and a Prius to 90,000 in 2 yrs. Not bad results! Everyone is knowledgeable, professional, and friendly.

Richard Curry

My wife and I have always been satisfied with the quality of service we received from Rick's Automotive. There is no other place in Springfield we trust to service our vehicles. The staff have always been curtious and friendly. The technicians check out our whole vehicle and recommend attention to failing parts. I purchased tires for my Sonoma and am completely satisfied with the quality of tires I received. If any place deserved a 5 Star rating it is Rick's Automotive of Springfield, MO located on south Campbell!

Jordan Granados

I take both my work and personal vehicles here, and have yet to have a bad experience! I love that the service advisors call and check in with you before making any big repairs. Prices are fair, and it’s a welcoming environment. Keep up the good work!

Don Gregory

From scheduling the appointment, to the complementary shuttle ride, to the detail and care that was put into my car's service, Rick's Automotive has gained a customer for life. The work was done quickly, professionally, and was explained in great, easy to understand detail. A completely professional organization!

Brian C.

Had AC issues with my Toyota. Took it to the dealer three times and they couldn't diagnose it right or fix it. Took it to Rick's it was diagnosed in an hour and repaired the next day. Repairs were explained to me thoroughly and the price was quoted over the phone. Thanks a ton!

Brian Weimer

I have used Rick's for several years and have always had a great experience. Their employees have been there for years and you can tell as a customer what a difference that makes. They are experienced and professional and fair. It is always a great experience.

Kyle O'Connor

I've been using Rick's Automotive for over 5 years, even though it's a 2 1/2 hour round trip from where I live. Everyone is always very helpful and professional and I have confidence that the work they do is done right. I highly recommend them.

Linda Varmette

It would take me an hour to say how AMAZING the Rick's people are!!!!!! I was told by the dealer it would be at least a week before they could get my car in to figure out why I was stranded in the morning when the vehicle, very unexpectedly, didn't start. My supervisor suggested Rick's & now I will likely NEVER go back to the dealer. EVERYONE was awesome during the my stress of being carless - in fact, after phoning EVERY car rental place in Springfield and coming up short at each one, Micah informed me that Rick's was going to lend me a vehicle until my car could be evaluated and fixed. Every step of the way, people spoke to me politely, calmly and explained everything that was going on with my car. Not only did they fix the initial problem, but they also installed 4 tires and did an alignment on my car, picked me up when my car was ready AND the tech who worked on my vehicle even wrote a PERSONAL, handwritten note and put it in my AC vent - when have you EVER had that happen to you from a garage????????? I have told everyone I know about Rick's - I am a very detail-oriented person but they exceeded my expectation in every way! GREAT PEOPLE - if I could give 6 starts I would!!!!!

K Arnold-Romine

Always the best place in town to get my car serviced or repaired

MaKaila Kuchera

Boyfriend has been going here for awhile and always recommends it. Today was my first experience with them! It was a last minute panic for me and from the first phone call they made me feel better! They took my vehicle immediately and gave me a ride home! Kept in contact with me throughout the day and he stayed until after close to get me back on the road! Between the calls, guest waiting room, free ride home, and quality time..5stars is the least I can do to say thank you! Everyone was so kind and willing to help! Will be back! Highly recommend.

Dean Jones

Very professional. Highly recommend for your automotive repairs.

OzarkSteam Mighty Clean

Was very impressed with the professionalism. When a local dealers wouldn't touch my Sprinter Rick's Automotive delivered on time and adding value. Bill knows his stuff and Micah and Roy made it easy

Callen Face

First time going here for an oil change, and they are awesome. I got there at 7:30am my car was done at 8:30am. Not a long wait was able to make an appointment ahead of time. And I get a discount for working at the hospital so added bonus. Will be going here again.

Paige Lewis

Although I am not a naitive to Springfield, it was a wonderful experience at Rick's regardless. Terry helped us considerably. There was a great turnaround and they even provided a car while ours was in the shop. Excellent service, would highly recommend it!

Eric Hammer

Very nice place! The people were all super helpful and friendly. They got my truck repairs completed and had great communication with me while doing the repairs. I will recommend this shop to everyone needing vehicle repair. They even have a place for kids to play.

David Pigg

Dan Williams one of Ricks employees took my truck with him to work to repair A/C and to get new tires . After work was completed Dan brought my truck back home to me! Great service! Thanks for everything . You can trust Ricks automotive!

Donald Edinborough

I owe a debt of gratitude to the staff and owner of Rick's Automotive! You guys are awesome! Thank you! AWESOME SERVICE!

Bob Hammerschmidt

The Rick's Automotive team helped keep my old van going until I sold it with 202,000 miles. Besides auto repair, they know tires better than anyone. I always put snow tires on my vehicle before our annual Colorado trip. Rick's was able to find tires that were better and less expensive than Sam's Club. For the value you receive, their prices are very reasonable.

Crystal White

I just want to say I want to thank Tim C for calling me and taking care of this situation. He did this a timely matter and reassured me that this is not how business is done. You can not blame a business for one bad experience when maybe that employee was having a bad day. I thank the staff at ricks for making my not so good experience a better one. I like going here because I have not ever had a bad experience before I will return with my car because they do care about you as a customer.

Shayne Taylor

These guys did an excellent job. They even have you come in after 200 miles to tighten the lugs, free of charge. Also, can we talk about how rare of an experience it is to go to a tire shop and sit in a waiting area that isn't completely awful? These guys have an assortment of beverages, comfy seats, and the lightning is on point. A++, I'll go nowhere else.

Gennifer Ringold

Great customer service, they were busy when I came in, so I understood when they weren’t going to be able to get to it until the next day. With that, Keith still found the time to go ahead and do the diagnostics on it the same day, called me to let me know what he found, and had it ready for me before the time he estimated it would be done the next morning. Prices are fair too. They didn’t try to play any tricks, just did what was needed and it’s running great!

Jeffery Hicks

It was great!! The service techs are very great at what they do! Have not had a problem since I had my car fixed. And Rick was so professional and the price was even lower than the quote!! Would recommend Rick's to everyone!!!

Amy Winburn

We love and trust Rick's Automotive. Building a relationship with a quality automotive shop makes all the difference. Thank you Rick's!!

Katie Ellis

I was very impressed for a buisness to help is out at the last minute breaking down when we from out of town they were able to get us in and out right away very reasonable on price friendly then called us next morning to check on us to make sure we had made it back home ok so please if you need a service for anything use Ricks you wont be sorry. Thanks again Micah Blake.(service advisor) Joe&Kathy Ellis

Jack Burk

I have just experienced the best service I have ever enjoyed at Rick's Automotive. Their complete attention and desire to take care of me and my car was absolutely the best. My thanks to Rick's and his great staff! I am a customer for life!

Natalie Forner

Had to make a stop here after coming out of a store to see we had a flat tire. They were the closest place for us to get to. We pulled in about 45 minutes before closing time. We felt bad for showing up as they're work day was ending but they were nothing but kind, friendly, and helpful! GREAT customer service!

Jack McKinney

I’ve been a Rick’s customer for 6 years. My transmission was shifting hard and not going into park. I thought I was facing a new transmission, on my 181k mile 2012 Explorer. Terry schedules diagnostics, when you are talking to him it can lead to lead to bigger problems. Did the diagnostics, it suggested a software update, did the update, walked out for hundreds instead of thousands. Yeah Ricks, Yeah Terry.

Gary Summers

I was going to Sears auto on Battlefield at the Mall, but you are the best, I been living in Springfield Mo for three years after I moved from Chicago. IL your service is great, I like your service, I will be having my car service next month at your place, I had a loose oil cap and you took care of that. I will be getting my car service at Rick's as long as I live in Springfield, Thank you so much for serving my car.

George Schwandt

Great service as usual. They open early and I was able to have my car in for service before 8 am. The new tires were mounted promptly when I came for my appt and I was back on my way before 9:30. Great job and a good price for my new tires.

Franz Ginsberg

These guys are great! It sucks that so many mechanics seem shady and try and screw you out of money, but not Rick's. These guys know their stuff, are quick, and don't try and bullshit you. I would highly recommend Rick's to anyone who needs their vehicle worked on, and will always be taking my car here to get it worked on from here on out.

William Fehrenbach

Keith is great to work with. Our van needed a timing belt, tires, brakes and rotors. All the work was completed as promised and nothing was recommended that I did not need. Keith was also sensitive to work within my schedule and budget.

Phillip Barron

I've been to multiple repair places over the years, from California to Florida. This place has never given me any issues. They always charge what they estimate the costs to be, and I never have to bring any of my vehicles back for any "unforseen" issues afterwards. They will continue to get my business, and recommendations to others.

Jon Harrell

Great service and a great facility. They did exactly what I asked with calls to keep me up to date on the progress. No gouging and a fair price. I don't do mechanic shops much because I don't trust them but I would go back here, super professional.

Jonathan Cook

Fantastic Service and great people to work with. Quality work and really quick too.

Theresa Hughlett

Rick's has kept our cars running great for over 20 years!! We trust their opinion, judgement and service. Not only do they keep our current cars running great, they also help us assess whether a new car is worth buying. This has been a life saver, literally, since we have bought used cars for both of our sons who travel back and forth to Mizzou. They have kept us from buying some vehicles that we thought looked great, but would have broken down on the road. The have done everything from oil changes, headlights and arm rests, to tires, electrical, mechanical and air conditioning. We do not take our cars anywhere else. It is great to know when you really want to keep your money local, you actually have a locally owned place like Rick's Automotive that is also rated one of the top automotive shops in the entire country. What a PLUS !!!

Cody Smith

Rick's Automotive was there for me in a time of need. With a discovered flat tire at my office, Rick's Team came- fixed the flat, ordered my new tires, had everything installed and delivered the vehicle back to me within 3 hours. Very impressive!

Frankie Booth

These people are fan friggin tastic. I stumbled upon them by accident after I seen ads for another place here in Springfield. Being a single women and in need of honest work I took my car to US Automotive. I walked into the wrong door and stood there for 5-7 mins as two guys worked on another car in their shop. After time passed, I asked them about making an appointment...they point and said "go through that door". The man behind the desk never even turned around to greet me...I made the appointment but did not keep it. Maybe if I was a "good ole boy" the service would have been better. After I left, I called Rick's and they said come on in...I did and WOW! I was treated like a valued customer the moment I walked in. : ) I asked if I could bring another car in for service ( I was very impressed and appreciative)...I was told "go get it ...I will hold your bill for you". Well, I did. I dashed home and brought in my next vehicle for service. THANK YOU RA. You have a customer for life!

Maggie Pierce

I’ve been taking my car and my daughters car to Ricks for many years. I really do trust them to be honest and provide the best service. They never disappoint.

Dr. Louis Claussen

The guys at Rick's had my car in for an oil change and lube at 8:00 and I was pulling out of the parking lot by 8:30. For quick service, and work of any kind, Rick's is the place to go because they always do it right. (PLUS they have a great waiting area!)

GotchA Freaks

Everyone at Ricks Automotive especially Keith is a real professional with the day to day operations and communication skills that set's Rick's Automotive from the rest of the local auto shops. Five star service all around. Great job guy's.

Greta Miller

I was traveling to Springfield from way out of town and had a major issue with the splasher underneath the front of my car. I brought it in to get a temporary fix so I could make it home to get it looked at. The workers were so incredibly kind, it almost brought me to tears after my long, stressful trip. They went above and beyond to help me out, not only fixing my car for practically free, they topped off my oil (which was low and I didn't know it) and only charged for the cost of the oil. I would absolutely recommend this shop and will be back if I ever need a auto-shop in Springfield.

William Head

I have been acquainted with Rick's Automotive for almost 9 years, now. My wife has been a customer for 14 years. They have always treated me with kindness, professional service and reasonable prices. I would highly recommend them ¡!

Racheal Gray

I had a good experience with Ricks Automotive. They explained what needed to be fixed and the costs and what was the most important to be fixed right away. I will keep bringing my vehicle back here.

Keith Owens

Very satisfied with the effort Terry put in to diagnosing and repairing a tricky electrical problem in my Prius. We spoke several times via phone as he attempted to discover the cause of a serious issue that he had difficulties replicating, keeping me abreast of progress. And FWIW, the cost came in under what I expected as well. My first experience at Rick's, I plan to use them in the future based on this time.

M Mc

Reading a lot of the complaints I can't help but sigh. Quality cost money and a busy high in demand garage takes time to get in to for service. People need to realize they are other people with problems in front of them and refusing to use a part the customer provided is standard. I wouldn't install a part I didn't know the origin or quality of. Rick's get's it done and if they are more expensive than some garages so be it, you get what you pay for. They have the experience and the knowledge to fix your problems. I bet a lot of these people go to a nice fancy place to eat then complain about the wait to get in and that the prices are more than McDonald's. Rick's is quality and worth every penny.

Keith Wire

As usual, the associates at Rick's Automotive made me feel personally welcome and promptly completed scheduled work. No other automotive shop I have ever used has provided the unique and affordable service that Rick's Automotive routinely does. As a veteran of 20 years, I have had auto services performed at many states and towns and none is comparable to Rick's. Keith Wire, CDR, USN, Ret.

Chris Fitzgerald

Top notch customer service! Staff is knowledgeable, friendly, courteous, and understanding. They were prompt in getting my truck in and out in a short period of time. Highly recommend Rick's for your automotive needs! A++

Paul Ivy

Did the work by when they said at the price quoted. Will use again

Ozark Rider

Great service as always. I don't live in Springfield, but they were able to give me an appointment that aligned with my return flight from my business trip so that service work could be done without me having to make a special trip up to the "big" city. Thanks again Rick's!

Tim D

Great staff very friendly willing to go the extra mile to help on any of your cars needs, I work at lube shop across town anybody ever asks me for recommendations on good shops around I send them to Ricks Automotive...

Carla Turner

After 26 years of trusting Rick's with all of our cars throughout those years, they continue to impress me. Last Friday, after having some work completed, I pulled in the driveway to discover a few indicator lights had come on. I texted Micah, not realizing it was after hours. He immediately called me to discuss the situation. In the course of conversation, I realized he had called me on his way to pick up his kids! Goodness, Rick has surrounded himself with committed employees!

Rick Dostal

Rick's is a great place to take your vehicle, we have a Subaru and Dodge Ram; both always treated with the best of care. They treat you as family as well as maintain a clean efficient shop.

William Sharpe

Best place I've found in SGF for auto repair--honest, fairly priced (not cheap but going cheap on auto repair usually ends up being more $$$ in the end), courteous, and the whole team seems focussed on keeping and retaining your business. Would recommend w/o hesitation. Nice feature for Mercy employees is vehicle pickup/dropoff at work. Have used their shuttle service also at times and has always been prompt and efficient. About the only thing I *haven't* used them for over the years are manufacturer recall notices that have to go through a dealer.

Jeff Southworth

Found myself a Rick's with my son the Tuesday before the 4th of July after being towed off of I44. Keith greeted us at the door and wasted no time getting our problem looked at. Since Wednesday was a holiday and we were from out of town and our truck was going to need extensive repairs Keith loaned us a car and pointed us towards a hotel. As promised our problem was resolved and we were back on the road headed home Thursday before 11 am.

Mary Hulsey

I have been going to Rick's for over 20 years and will not take my car anywhere else. Everyone there is knowledgeable, friendly and I have never felt that they took advantage of me. I recommend Rick's to everyone.

Conar Babbitt

They always do great work with timely service really just excellent customer service and I've never had any problems with their work. the mechanics are great and everyone's very accommodating.

Dennis Geren

I have a 1987 Buick Grand National that I am very particular with who I get to do any work on it. Rick's is one shop where I feel confident that any work on it will be done in a very professional way. That is the reason I would only take it there for work.

Rick Mulheron

I've been using Rick's Automotive for over 10 years now to service and maintain both my personal vehicles as well as my fleet of service vehicles for Best Refrigeration Company. As a refrigeration service business, we need our service trucks operational 24/7 all year long. Therefore, I need an auto repair company that I can heavily depend on. Rick's Automotive meets these requirements in every aspect! In fact, I can only think of a few companies that would fit the category of "EXCEEDING EXCELLENCE" and Rick's Automotive is one of them. They continually go above and beyond in all areas of service. In addition to having top notch customer service skills, they employ some of the sharpest automobile service technicians in the Springfield area. If you've not tried them and are looking for someone you can trust and someone who will stand behind their work, then I highly suggest that you give them a try. YOU WON'T BE DISAPPOINTED!!! R. Mulheron

Eric Michaels

As the commercial go's you can trust ricks. The guys at ricks treat me like their own brother. My car gets fixed quickly the same day. Can't wait to get my suv. oil changed.

Marcia Temple

Complete check over of my 2013 Toyota Camry Hybrid at 95,000 miles and then we took a nearly 5,000 miles trip with no problems.

Randy Crews

Travis and the whole team with Rick's always take great care of my family. Professional, reliable, & affordable. I would highly recommend Rick's Automotive.

Cheryl Vice

I am so glad I found Rick's. Their customer service reps are knowledgeable and extremely helpful. Prices are competitive and I feel if there is ever an issue they will take care of it. I did NOT find that kind of service at the dealership!

Jerry Lucietta

Appears to be very professional and as far as I can tell were very well done. We especially like the service of Free Pick up and Delivery.That feature is particularly good when you have only one driver in the family

David Aubuchon

Rick's helped me when my son (college student) needed car repairs. They even helped by driving the car to a local tire place for warranty work! As I was hours away, my son needed the help and we appreciate Rick's for the great customer service!

Bary Brown

My daughter had a dead battery during one of the coldest weeks this winter. Rick's Automotive went beyond the call of duty to give my daughter professional service and had her up and running in less than an hour. Rick and Tim are the best in the business!

Michelle Visio

I stopped in - on the spur of the moment - because my dashboard was showing a low tire warning light. They fixed it in under an hour and for a minimal charge! I'm super impressed. They found a new client in me!

Trudy Shaw

Rick's Automotive is amazing! Our daughter had a tricky diagnostic problem with her Jeep. Rick's went way beyond what most places would do to resolve and fix the issue!

Debbie Hall

We have been a customer of Rick's Automotive for over 25 years. They go out of their way to take care of their customers. They tell you upfront what your cost will be, no surprises.

Mike Sanders

I own a 2014 Subaru Outback. Have been having trouble with pully and belt squeak. I had originally taken vehicle to the dealer, and was told it was fixed, but soon realized that they had not done the work they said. Enter Ricks Automotive. Terry at Ricks got my Outback in quickly, and recognized at least one pully that was bad. We soon started chasing down the other issues that were supposed to be fixed by the dealer. In the end, Ricks Automotive went over and beyond, making sure to get the Outback back to top shape. Would highly recommend them for ANY Subaru as a substitute for the dealer, or for any car for that matter.

Tom Kapstrom

Keith went above and beyond what most would do to assess the issues we had with out car. He was very friendly and we have never been disappointed with Rick's employees or their quality of service they provide!

Dana Ausburn

Many thanks to Rick’s Automotive for their prompt repair work and unmatched customer service! They were able to replace tires on several vehicles in a moment’s notice without interruption. I look forward to working with them again!

Tanner Bean

Hands down some of the best customer service in Springfield . The employees are friendly and highly professional. Eric was great with communication and questions. Very clean facility as well.

Todd Sherman

I was reminded why I go to Ricks auto today. I called the dealer for my truck to get a recall item addressed and they told me all the guys were busy and they would call me back....unfortunately they did not. Ricks always has great customer service and do an excellent job maintaining all 4 of my family's vehicles.

Sally Terreault (LeatherBagLady)

These folks at Ricks have always been good to me and dealt honestly with me. I will not be seeing so much of them anymore because I just got a newer car today, so hopefully, less visits will be in my future, but I will take my business to them. Thanks to Micah and Terry, you guys are great

Arthur Trask

Rick's Automotive has done excellent work for me by servicing my Mercedes SUV which has many miles but is running like a new car. They are friendly folks who know what they are doing and hence the best in Springfield, MO

Ted Koon

I talked with Terry this morning and asked him some questions concerning my automobile. He gave me honest and thorough analysis of what he could determine over the phone. I found it to be very honest and trustworthy, I appreciate his service and advice. Thank you, Dale H. Spokane, WA

Beautyrest Sleep Gallery

We have used Rick's Automotive for many of our automobile servicing needs. Each time we come in, we are treated with professionalism that is unsurpassed in the industry. We always receive incredible service. Thank you!

William Huitt

Rick and his associates are extremely customer friendly and caring. Our family has been Rick's customer for over thirty years. They treat customers like family. Service is very professional and expert.

Ján Koperniech

Quick, professional, very helpful in giving advice, I loved the service!

CE Brown

I have been a customer for years. I have always been 100% satisfied. Sometimes it costs a little more to get it done right the first time but it will be done right. The parts they use are warrantied and quickly replaced if there is an issue with the part, no questions asked, no extra hidden charges.

Holly Atkinson

My 86 year old grandfather just had an excellent experience at Rick's. He reported they were respectful, knowledgeable, and especially sends his compliments to Tim Cummings. Thank you, Rick's, for making the experience such a positive one for him!

Stephanie Miller

Super Service! Professional service provided from the moment you walk in their beautiful waiting room until your vehicle is ready for you. I will be returning to Rick's Automotive for all my vehicle maintenance needs.

Larry Whiteley

My wife and I have been taking all our families vehicles to Ricks for over 30 years and don't plan on ever going anywhere else. Rick, Terry, Micah, Eric and all the rest of the employees are like old friends. I wish more companies were like Ricks!

Brad & Desi Prost

You won't get any better service experience anywhere else. The experience is consistent, they set proper expectations, and they stand behind their work, no questions asked. If you aren't using Rick's Automotive, you should be.

Bret McGowne

Their commercial is right - "You Can Trust". I recommended Rick's to my Mom for that reason and it's the reason I keep coming back. Their turnaround is fast, the staff is friendly and helpful and I have never once felt like they treated my Mom or I in an unfair way.

Vergil COllins

I have known Rick Huelett and Rick's Automotive every since he started his business in Springfield. They are honest and produce outstanding work. They have a very personable staff and I have always enjoyed my association with them.

[email protected] Larson02

We have used Rick’s many times over the years. The work was always done well, we were always kept informed of the progress. Would definitely recommend!

Alex Barlow

I have had quiet a bit of work done here and had a pretty bad experience, the GM called me once he learned of my experience to work things out. I'm finally getting over bbe in ill so I can go in and personally speak with him soon. I will say after our conversation over the phone I was very impressed and a lot of my concerns were just miscommunication which he cleared up. I've left many reviews over the years and this is the first time a business has reached out to me to resolve a problem , he seemed to be very knowledgeable and concerned with making sure we can resolve the problems I've had here. Has earned a ton of respect and looking forward to meeting with him.

Stephane Cooley

The staff is very considerate and helpful. They understand when people have a strict budget and don't make a person feel foolish. I leave my car with them and they take me home and when my car is ready they have someone pick me up. Everyone is very kind.

Joan Ward

I have been taking my cars to Rick's for more than 25 years. The service is always top-notch and the prices fair. I wouldn't take my car anywhere ekse.

Brandy Johnson

I will always come here for any needs with my car. The staff is very knowledgeable, everyone is friendly, they will not rip you off, and they are very quick. Highly recommend.

Kim Morris

I had an alignment done and came back in with some questions when it wasn't riding right. Micah thought it was something unrelated but didn't stop until he figured it out. Even took the time to test drive it with me to make sure I was pleased. Great experience.

Nickolas Ryan

This was my second experience with Rick's Automotive. 5 Stars without a doubt. Responsive, respectful, and timely. Couldn't ask for anything more. Thanks for the service!

Gwyn Burns

Our family has used Rick's Automotive for over 25 years. Very honest, knowledgeable & friendly staff. We would recommend them for any car needs!

Franz Williams

They are always great to work with. And very trustworthy. Which is what I look for in a auto repair shop. I've used them for my last 3 cars and they have always stood behind their work.

Jim Metcalf

Rick's Automotive is like family and they are genuinely concerned about your automotive issues. They share information and let you make the decision which is best for you. It's all about the people and they have the people.

Tiffany Baugus

They did the best they could and provided me with a loner car. Which saved my so much money from not having to uber or call a cab! THANK YOU TERRY!!

Jerry Weatherman

Great communication , great service and job well done. I'm glad I checked their reviews. The reviews were spot on. I'd definitely recommend them !!!

Shawn Espinoza

I have had minor difficulties with our vehicle like an electrical problem. They figured it out and fixed it, no charge. I went back with no heat and they repaired it quickly and for a reasonable price. I plan on going there again if I have anymore problems.

Joe Esther

Super helpful and friendly staff! Cleanest auto shop I have ever seen. Gave me great advice and insight on the purchase of a used vehicle with their preowned inspection service.

Taylor Harshman

I would never take my work vehicle anywhere else. Tim Fee's and the whole staff always go above and beyond to address and fix any issues with our vehicles. Thanks for the professional service.

Central States Xpress LLC

These people are absolutely amazing they know their stuff and are very professional their prices are very reasonable I will definitely be bringing my Dodge Ram back anytime I need any kind of work done oh and their shop is probably cleaner than most restaurants

Richard Temple

They are always very fast and do a great job on serving my automobile. I would highly recommend them for great service. Very friendly and I'm able to get auto service quickly.

Frank Barrios

Just had some suspension work done here on my pathfinder. Could not be happier with my choice of automotive shop. These guys were friendly, professional, did a great job, and had the best prices in town!

Ernie Ferguson

Replaced battery on ecodiesel. On time and good work. Higher priced than some other Springfield mechanics but worked me in quick which I needed before a trip.

Daniel Isgrig

I like Rick's. Micah was the guy that took care of me,and he did a great job. The tech's are top notch,and fast.

Todd Jones

We have been going to Rick's for over 20 years, always great service and dependable. Michael worked with our daughter to determine the issue and get it repaired.

Bernardine Gerard

Our family has been going to Rick’s Auto for many years, he’s always fair with pricing and shows us the parts he replaced. Hard to find honesty like that at a garage these days.

Don Balun

My family has been going to Rick's since moving to Springfield in 2011. I would not go anywhere else. They are honest, well priced, thorough and above all the are all highly trained and competent.

Teresa Shunk

Needed brakes on my RV, they were able to accommodate the length of the coach and do it in a timely manner. Estimate was right on the mark. No surprises. Very friendly customer service

Andrea McGehee

Excellent customer service and attention to detail. Easy access and always the best work and follow up on questions. I highly recommend Rick’s!

Desiree Lafontaine

I am new to the area and was in need of an oil change. I stopped by Ricks and they were all so pleasant and got the job done quickly! 10/10 when it comes to customer service!

Cynthia Weiss

Friendly, Timely, Fair Pricing, Excellent Diagnosis, Do only the work that needs to be done. Have recommended Rick's to anyone who asks us about auto diagnosis and work. Wes Weiss

Walter Rose

Been a repeat service customer for many years . Ricks does the maintenance and repairs on all my vehicles. Guaranteed and goog prices. The staff rocks the service.

Traveler Tv

Professional, always recommend the right service

vicki simpson

The service was great! The guys went above and beyond by researching a problem I'd been having with my Jeep. Price was certainly reasonable for the work done. Would highly recommend!

ALL-Phase Electric

I love playing with my car but I don't have time anymore . so when I have a Idea or just need service I take my toys to Ricks. the only ones Ii trust with my Scion XB or VW R line.

Joshua Petitt

HONEST Mechanics and company. Best option in Springfield!!

Larry Rigger

Their customer service is excellent! Just like when Rick started the business 30 plus years ago.

Nancy Dupuy

Car checked for travel. Excellent communication about what was found and what was needed to be done. Keith explained what was found and what was needed very clearly. I can feel how happy the car is for its good 'DO!'

Gerald Lukavich

They are always great. This time they were to work my car in at the last minute for servicing. Nothing has changed since my last post. You get great, dependable service.

Roger Kuntzelman

Hands down these folks are true professionals!!! Excellent communication & they got me in & out with the quickness 🎯 💯 Thank you Rick's Automotive 💯 …

Jerry Chastain

We take are whole fleet to them for service. Great turn around on units. Very knowledgeable people.

G Klopp

I was on the road traveling from Tulsa, Ok to Buffalo,NY in my RV and alarms started going off on my dash :( telling me I had 100 mi. left before I’m not sure. Pulled into Ricks and Micah Blake, the service adviser took a look at it in the parking lot and between he and a very smart technician who I can’t recall by name repaired and reset my computer and I was back on the road. I asked him what I owed him for time and repairs and he said “millions “ with a smile and said his payment could be posting the event and I’m proud to do just that !!! Goodwill is not dead on da road and certainly not with Rick’s Automotive. God bless!!

William Snider

Five Star Service! Felt treated with respect and given lots of helpful information! Correspondence was prompt and professional while service was quick and very fairly priced! Will return for other automotive needs!

Cody Rogers

Friendly staff, great waiting area. Very convenient. Took a while to diagnose a problem, which was frustrating but potentially unavoidable. Hopefully I won't have more car trouble, but if so I would certainly come again.

Jason Lovekamp

Fast Friendly service. If you want your vehicle fixed right the first time take it to Ricks. Great Customer service.

Leonard Jobe

Great service, Great staff. My go to service on my vehicle as always.

Adrian Wei

Works really fast. I have an appointment today and not until 5 they complete the inspection and fixed my car. And I received a little flash light as a gift!

Jack A. Saliba

You will not find a better place "anywhere" to have your vehicles serviced, other than Rick's Automotive in Springfield. They do an excellent job on repairs, and their customer service is second to none.

Alina A

Overall I had pleasant experience with customer service and staff was knowledgeable. Only concern was that they were so busy I had to wait 45 minutes for a pickup. I ended up walking part of the way before someone got back to me

Dan Forster

These guys are top notch! They almost over communicated with me on my issue and explained the issues in everyday terms. I'll def take my cars there in the future if the need arises.

Gae Griffin

dealt with Mike who was very professional & very nice..also gave me a ride to pick up car & driver was great too!

Rachel Frazier

Great customer service but the repairs are way too high I got an estimate for $875... For my Chevy Impala... took it to the dealer and got an estimate for $400.

Deanna Haworth

I just got my oil changed today my appointment was at 3pm and they was done in less than an hour I was so impressed by their friendliness Michael was the one that took care of me and he was courteous and friendly , my dad recommend Rick's to me ( he delivers parts for O'Reilly automotive) he said out of all the shops in town Rick's was at the top

Debi Coleman

Had my breaks abd rotors fixed at Ricks Automotive, they were great to work with, explained exactly what was happening. Treated me well will definately go back

Dean Chapin

Service was Fantastic! Michelin tires are phenomenal! The wife and I will be back the next time we need anything done! Thanks to Tim C and the gang at Ricks!!

Danielle Jones

They take amazing care of customers! They are always honest and work to make it as easy for you as possible. Peace of mind can be found at Rick's!

Beverly Lawrence

My car needed emergency care. They worked me in, gave me great service, and treated me like a friend. So grateful! Thabks!!

Sherri Wright

This is the only place I will take my car!!! They are very friendly and very honest!! Keith always calls when my car is ready! And it's always done when he says it's going to be done!!

Benji Gormley

Friendly staff, great service, and they arranged a car to pick me up when I did not have a ride. Very cool

Justin Mcgrady

Had a good experience. They got my vehicle in and out. Price was a little high.. But it's been a long while since I have taken a vehicle to a shop.

Roy Cornog

This is the second time I have brought my Van to Ricks, and they always do great service. I would highly recommend them.

Donna Treece

Amazing service from the 1st phone call. Every time we have been there, whether it's for an oil change or extensive repairs, they go above and beyond! Best customer service I have ever received...

Chris Mazza

Customer service, cleanliness, and professionalism throughout. Thankfully they work on my commercial work van. Just awesome experience

John Dittrich

Great honest repairs with friendly knowledgeable staff. Free loaner cars if you are 25 or over. I never feel cheated and always feel respected.

John Miller

Great service 😊 will go out of the way for you at least they did for me 👍 …

Thomas Breashears

They did a great job fixing my truck! Got it out fast and everyone was very knowledgeable! Great place, very clean, great prices and really nice people!! Thank you guys!!

Donnie Taylor

My car was done the same day.Great people to do business with.They are fair and honest.Get the repairs done right at a good price.

Stacy Raper

Pleasant staff,helped me out during a crisis when I needed to get to work and they called henrys to tow and Ricks staff got me to work and back to my car when ready so I could stay on schedule as much as possible and loved that the warranty goes beyond the state of Missouri

Johnson84vette

I absolutely hate having others work on my cars, but these guys didn’t let me down and will be the only ones I go to in Springfield

Ashley Hensley

Absolutely fantastic service. They picked up and had it fixed in one day. We were traveling from out of town when our suspension broke and they were extremely empathetic with our situation!!!

John Kittrell

With no appointment available, they were able to work my truck in for service and tire rotation/ balance. Great customer service.

Karen and Orland Amundson

Thanks, Keith D. As always, we appreciate your helping us with our vehicle needs. Really appreciate calling on progress of work being done. Thanks again, Orland Amundson

Clint Wade

Wonderful service and expertise, Rick's have been servicing my vehicles for over 20 years.

Rob Aiken

I really appreciated that they took the time to make sure that my repair was done right. My truck now runs like new and I am a happy camper.

Seth Roberts

What a great place to get your car serviced. Wonderful and courteous service. They have great knowledge about cars and are honest with you. Highly recommend.

Mr. 417

Awesome Shop! Ask for Micah Blake; he is a knowledgeable advisor who provides outstanding customer service. I recommend this place all the time to friends and family.

Jane Tindall

Rick’s Automotive has given me excellent service for over 15 years, and they treat you like family. I always recommend Rick’s to my friends!

L “Felix Phoenix” Phillips

They were knowledgable honest and got my truck running like new. They charged exactly what they quoted and gave me a loaner til the job was done.

Ed Kasten

Large professional shop. Has fleet service dept so they can handle repairs on my 1 ton diesel truck

knortoncpa

Great customer service! They took great care of my daughter while she's up there for school!

Conan Dougherty

Rick's Automotive did a great job! We had a tire issue and road hazard really paid off?

Ken Evans

Real mechanics! They diagnose your vehicle correctly and repair it for a fair price. Definitely will be using them in the future!

Starla Ruckel

They were very accommodating and helpful! Prices were insanely reasonable, and the customer service was unparalleled! Highly recommend and will be going back!

Mike Highley

Micah and Michael were very helpful in the process. Time and again Rick's has refused to do work that was not needed.

Carolyn Glasgow

Very helpful! I feel like I was well taken care of! Will definately be using for all of my car care needs!

Michael Summerford

Great service. They saved me a ton of money. They will get down and explain everything simply and tell you if something doesn't need done. Great business

James Herbert Harrison

Quite possibly the most professional and upscale auto service shop I've ever worked with - and I have been in the industry all over the USA for over 40 years.

MacBien Rost

Everyone here is great, I just bought a new to me vehicle and trust the team to mechanically inspect it for any issues.

Steve Baugh

Not the cheapest, but they are the best and trustworthy. Rick's gets all my auto work.

Charles Swope

Have been here before, they always do a professional job and are knowledgeable about cars.

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