Reviews of McNeil's Auto Care. (Auto Repair Shop) in Indianapolis (Indiana).

McNeil's Auto Care

880 Reviews

350 Comments

Auto repair shop

Auto repair shop

10665 S 700 E, Sandy, UT 84070, United States

Description

Information of McNeil's Auto Care, Auto repair shop in Indianapolis (Indiana)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of McNeil's Auto Care

Popular times

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Reviews of McNeil's Auto Care

John Reed

Love that it is such a clean and nice facility!(which is rare for an automotive shop) It was so nice that they had a fun kids area with toys for my kids to play with. I could finally take a break and relax while my car was getting looked at. Great staff, great service, great facility! I will always use McNeil's!

Val Caravella

We have taken our car to McNeils for going on 7 years now and are beyond happy with the service they have provided. Their staff is so friendly and go out of their way every time to accommodate in any way they can to ensure we are informed of everything done on our vehicles. They truly do value their customers.

eric norling

I've been having my 4Runner serviced by this place for the past 7 years and I've always left happy with the results. Erica is one of the best service advisors; great communicator, honest, and very knowledgeable. If the mechanics forget to do something she will make sure it happens before getting your car back to you. I admit their services can be expensive but you can't put a price on peace of mind.

Craig Terry

I had a great experience with McNeil’s Auto Care. I locked my key fob inside my Mercedes Sprinter. The driver/technician, Mike, was able to quickly and safely open the door and retrieve my fob. It took him about 90 seconds! McNeil’s is a great business to work with; very professional, skilled, and responds quickly when you call. Kudos to Tyler, Austin, and Mike for great service!!

Bradley Rowe

I called McNeils towing after checking many positive reviews and spoke with the dispatcher Maxine. She was helpful with the explanation of service including cost and time to help me set expectations for how long it would take for them to arrive (it being a busy time). They under promised and over delivered (always a good business practice). Excellent and timely service by friendly folks. I would recommend them

Linzi Almond

I worked with John McNeil and he was incredible. Called me every step of the way, explained everything. They were on top of it to make sure my parts were available and worked to find the parts as quickly as possible if not in stock. My car is working great now. I would recommend this place every time!

Nona Ripley

I’ve been in England for six months so my car battery was completely dead. Marvin showed up from McNeil’s Autocare and had my car up and running in less than FIVE MINUTES. Marvin is incredible and I have stayed a AAA member for so long because your company employs hard workers like him. 100% made my day that much less stressful and I now have the ability to get my to do list completed. Thank you again Marvin!!!!

Chase Coy

Man words can't even describe this place, the staff were so nice and straight forward. I came in to get new tires on and that was it. They went ahead and checked all my fluids and battery and took pictures of everything they were doing. I have never had any other place do this and it was just outstanding. Definitely getting more stuff done here in the future!

Levi Neufeld

Working with Tyler was great. He’s extremely honest, sincere and very helpful. My battery died over Christmas and I was lucky to have been pointed in his direction by AAA. I will always use this company for my auto needs moving forward.

Whitney Keilani Hay

Mike is an absolute legend. I am a young women that doesn't know squat about cars so any car issue is a major hassle and fear factor. Immediately, he had such good energy and was super helpful and knowledgeable about reinstalling a battery and fixing my parking break. I don't have my dad anymore and Mike offered good advice about what paperwork to keep in my car in the event of an another emergency- like my dad would have. Mike is looking out, really made my day. Mike if you're reading this- you're the best!

Loralie Hovey

I have been a customer with this company for a few years and never have I had any negative issues. Mason has always done the best work, Erica has always been so kind and John as well. This place is very professional and honest. I appreciate them dearly. 😁👍 …

C Show

Super great people to work with. I had a little brake emergency and manny was able to help me out that day and get me on my way. Great pricing, great work, will definitely refer and be coming back in the future. 5 stars!

Jourdan Tidwell

Had a good experience with McNeils. Their service center was very easy to communicate with and they were very professional. They contacted me after my service was complete and I had picked up my vehicle to let me know that they had over charged me. They mailed me the check. Great company!

Trevis Thomas

I truly love McNeil’s, they’re always honest and do a good job. I never have to worry that they cut corners or didn’t do an excellent job. Their prices are fair and they’re fantastic to work with, I go there for everything. Can’t recommend them enough!

Stephanie Edsall

I had the best experience - I was helped by an amazing woman who likes working with y’all to help women out in the community needing service! What a winner. I feel embarrassed I can’t remember her name!!! She’s awesome tho! Thank you for unlocking my car!!!

Emma Rose

This is the third time I have used them, through my AAA membership. They have always been prompt friendly and professional. Today I had TJ, which he had been out a month earlier. Yesterday I had Kimberly who is also great. Would have no problem recommending this business to anyone.

Jet Burnham

Great experience, good communication, excellent service. TJ was friendly, knowledgeable, and trustworthy. He came in a snowstorm to replace a car battery and answer all my questions. Definitely will use again!

RaNae Bennett

T.J. Was courteous and efficient as he evaluated the car, battery and serviced it. A great service and a big relief in this bitter weather! Thank you T.J. And McNeils!

mike walker

My daughter's car went into limp mode, had it towed to McNeils and Tyler was our service rep. Such a great place, friendly, understanding and the customer service is top notch. Sent us and itemized list of whats wrong, what needs to be fixed first and includes pricing. Will always take my cars there! That's Tyler and everyone at McNeils!

Melodie Vincent

JT tow driver is the best! 🌟 as many stars possible. So impressed with his compassion. Promised and kept promise that he would stay with me for the duration. I had a blowout, spare not useable. Got the best assistance possible. Thank you AAA and McNeil’s for hiring such an outstanding representative ! 🌟🌟🌟🌟🌟🌟🌟🌟🌟 …

ally stevens norling

Erica is AMAZING! She goes above and beyond every time we come in. She is so kind to my kids (my dog when I had to bring him), is so incredibly fair and honest and kind. Last time I went in for an oil change, she proactively checked into my registration, and quickly got the appropriate inspections, registered for me, and even put my new stickers on the car. I will NEVER take my car to anyone else! Thank you!

Carolyn Abaunza

They came quickly to help me with my flat tire. Turns out my wheel wouldn't cone off. I wish he had had a hammer and wd40, but turns out my spare was no good anyways so he towed me home. Thankful for his help

Shannon Bloomfield

I’ve used McNiel twice in the last month and I had the same technician both times. His name was TJ and he was simply the best hands down. He was so amazingly helpful, prompt and kind; I couldn’t have been more pleased and impressed with the service I received. I would highly recommend using McNiel for your auto care needs.

Astro Boy

Simply put they are methodical and track everything and anything on your car. They have advanced software and technicians that tie both pre-and post maintenance items. That does not mean you have to do everything they say, but they let you know with every option is. I’ve never been forced, manipulated, or pressured into any repair or maintenance item. I have had seven vehicles over the years and in all states of maintenance needed and they were fair. My only beef I have is when my 17-year-old daughter brought her car in, and they gave her a list of 20 items of scary/!/Red / critical items that had to be done… and all of the issues were Mundane And we could do it on garage at home… I know they’re a business and need to make money but praying on children and women makes me a little bit suspicious… My children already know where they should put blinker fluid so, this didn’t sit right for me, especially when I’m teaching my kids not to be taken advantage of a workshop. However they always give an option of versus a list of everything should do is really really different. And I have a constant budget I believe that’s just predatory. I now go to McNeil‘s with an eyebrow raised every time we visit them… I know they’re experts in their field but yes daddy Hass to watch out for the kids every time they go to the Shop then it’s not a safe shp in my opinion.

Thomas Rock

Mike Walker was exceptional as he gently and carefully transported my ailing Corvette back home. Superb attitude, friendly demeanor, and professionalism speaks volumes and will share McNeils with my friends and family network. Thank you!!

Nancy Keefe

Replaced the starter assembly. I want to commend McNeil’s Auto Care for doing an excellent job of replacing my “dead” starter after being towed to their shop. I must confess to being in a disgruntled frame of mind over this current mechanical problem of mine, so I wish to apologize if I seemed ungrateful at the time. Many thanks for making me mobile once again.

Chelsey Damron

TJ was the best tow driver ever, super friendly and even waited at the tire shop to make sure I was taken care of. In a snow storm none the less! Ten out of ten, will always recommend!!

Mary Katerina Hoeser

McNeil's came to my rescue this morning when my car got stuck in a bank of snow. I would like to especially leave a review for Marvin I. who was incredibly kind, patient, and quick to assist me. He got my car out of trouble so professionally and efficiently. If you find yourself in a situation requiring your car to be towed, you want Marvin to be there to help! Thanks McNeils for your service.

MCP L

I had the pleasure to meet TJ for assistance changing a flat tire the day flowing the first snow storm. TJ was amazing, great personality, friendly and courteous. He kept in contact via telephone and actually provided me with a REAL ETA. I have recommended MC Neils to all my Co worker and nonetheless, I have the number programmed in my phone. Tj turned my unpleasant experience of being stuck with a flat into a wow! Thank you TJ, you were the best.

Terri Klug

Towing- Mike picked my car up and towed it to a mechanic. Me was happy, efficient, kept me informed about his arrival time. Great customer service. Thanks Mike!

Amanda Bennett

Always my go to for car service. So timely and the employees are always so nice. I trust them with my car and I always leave feeling like they did such a great job.

Kathryn Stone

This was for a tow this morning for Kathryn TJ did a super job getting our car towed to a Tunex of our choice. We are so pleased with how quickly he performed his job and he was so helpful and friendly. Wish all tow companies and people were as efficient as TJ. Out of a 1-5 scale, he gets. Thanks again TJ!! He sent a photo too when he arrived at Tunex. I couldn’t get it to copy and paste. Kathryn

RaLynn DELLISKAVE

Used the AAA service and they showed ip within an hour and replaced my car battery, even on a Sunday evening. Mechanic was knowledgeable and expedited the replacement.

Kowen 3415

They always do good. Great customer service. I feel confident driving my vehicle after each visit.

Doug Syphus

Locked my keys in my car. Called AAA. Anthony from McNeil's Auto Care came and had me on my way in minutes. I would definitely recommend them if I needed help again!

Debbie Leckie

Kind, courteous and patient service. I had problems with my card and the Tech was very understanding as I resolved the issue. Quick and easy replacement.

Vasyl Green

Kim fixed my tire blowout on the busy freeway in unfavorable snowy weather with cards driving too fast nearby...AND with a smile. She is amazing and turned around my day!

Chris Stanworth

Had to get a tow and TJ showed up fast and helped out a ton. He gave my truck a jump and we got it all hooked up and he had me on my way to a auto shop fast!

Doris Stock

TJ was really cheerful and helpful. He arrived within 10 minutes of my call and it was great service. Thank you!!

Jami Stensrud

**Edited: Since writing my previous review, the owner of the company reached out to me and apologized for the double charge for my diagnosis and sent me a refund check. This is how customer service should be! Thank you McNeil's for taking care of your customers. I will definitely be back and recommend you to others.** I've had such a great experience with McNeil's previously, so I was a little disappointed this time to not have the same service and attention to detail. When I first dropped my vehicle off I specifically said that one of the many things that I needed done was replacement of the crankshaft position sensor. I had researched the check engine code as well as the symptoms my car was experiencing, and was confident that this was the issue. After paying for multiple repairs including the check engine inspection and a repair that the technician reported would fix the engine issues I was having (not the crankshaft position sensor as I had requested), I picked my vehicle up, drove it for 1/2 a day, and began experiencing the same issues as before (related to the crankshaft position sensor), along with the check engine light on again. I had also asked for my headlight to be replaced and it was still out. I had specifically timed my car repairs during a time when I would have a replacement vehicle to drive while my daughter was home from college for spring break, but when I got my car back she had to go back to school. So I had to wait 2 more weeks to bring my car back until I could find a loaner again. When I brought it back I was charged once again for the check engine light inspection, even though it was already done previously when I told them it needed the crankshaft sensor replaced. The technician's findings were that it did indeed need the crankshaft position sensor replaced. The headlight was also replaced again, stating that the filament was bad on the first replacement. I'm unsure why this was not tested before. The work was eventually completed and I was treated well by everyone there and appreciate their work, but it's frustrating that the original issue wasn't fixed in the first place and that I had to pay twice for the check engine light and be without my vehicle again.

Walter Gillies

Excellent service. I received a call from my service advisor, John, almost every day with updates. Repairs were done quickly and efficiently. I will continue to take all my vehicles to McNeils.

Launa Jaynes

I am new to the McNeill auto family but I’ve been welcomed and treated with timely advice, cheerful and polite service by EVERYONE, and felt genuinely listened to and treated with respect! I’ve found my new go-to auto service center. They found the problem, told me to take it to a GMC dealership where I could have it fixed for no charge, and even advised me to wait on my brakes (that I’d given the go ahead to fix since I thought they needed done) because I still had some ‘life’ left in them. They also took care of my car renewal registration charging nothing for that service. They’ve definitely proven to me that they are here to serve and advise honestly on what’s best for me without trying to find a way to earn a dollar. They are conscientious, easy to get an appointment with, ready to put my needs first, and thorough. They have earned my trust and respect!!

Sharyle Karren

I had a gal come out on a AAA call. She was so helpful and kind. She replaced my battery. The car rebooted and then flashed weird signs that we didn’t know what they were. She stayed with me a figured it all out after she changed the battery. She was amazing! Thank you!

Michael Isakson

We were taken care of really well by McNeil's. Very helpful in getting our car towed and the issue fixed pretty quickly. Explained everything thoroughly and patient answering all of my questions.

Sarah Ranger

McNeil’s has been a wonderful experience. Customer Services with Erica has been amazing. She has kept in daily contact with updates and answering any questions that I’ve had. I can’t thank them enough for helping and making this whole process quick and painless.

Mandi Frost

This place is great! My battery was dead, and they were able to fix it within 20 minutes of me walking in. They also had entertainment for my kids, and snacks. They were so helpful, and the customer service was great!

Tess Obenauf

This is the only place I trust. I've tried several shops and ended up having to take my car to another shop for more extensive repair than when it went in. Iback in the day, I serviced my own vehicles or let friends do it in their off hours because I could trust them. McNeil' s is so extensive with their communication, you get pictures and a report before they touch anything. Very transparent, clean, and professional.

Erick MacSparran

Got a bunch of work done on my Subaru. They gave us a rental car to use in the meantime, and their work seems solid, and my Subaru runs like a top now.

clintosb

Great service. Kept me updated on how long it’d be til the tow truck driver arrived. Clarence, the driver, was great. Very professional helpful and speedy!

Nancy Paige

Tyler was super helpful and friendly. Tyler explained everything that need it to be fix with details. I love that I was able to see everything that need it to be fix on my car and the price of how much it was.

MARK BULT

It was excellent service except when I got home the cold tire pressure was 5-7 below what was recommend.

Martha Fallis

TJ has towed 2 of our vehicles now. He’s always friendly and knowledgeable. He takes good care of the vehicles and feels like an old friend. Thank you, TJ and Thank you McNeil’s

Jana L Killpack

Eric towed my car last Friday and he was awesome great service I'll never call any other towing service the guys at McNeils rock.Thx Eric for being understanding and helping me in a time of need ...

Nicholas Davidson

Friendly and efficient, they explained everything to me that was wrong. Car was done in 1 day when they thought it would take 3. I will be back to them for any car needs.

Niraja Sahasrabudhe Bhachech

AAA sent McNeils to tow my car. Anthony was efficient and arrived at the time he had said. Got a ride from him to the car service station along with my car.

Alexa Raynes

Absolutely the best car care around! Great communication, fair prices & quick repair times.

Cailee Kelly

I’m really glad i found McNiels. John went above and beyond to make sure i was getting what i needed without being over charged. Definitely recommend.

Michael Goodman

TJ was very prompt in reaching me and did a battery check and charge. He was very courteous and professional in his manners.

Virginia Hammond

I needed my VIN# verified by a safety specialist because I had a registration appointment at the DMV. I ran into McNeil’s pressed for time and desperate after finding out Emissions Plus didn’t have a safety specialist. John of McNeil’s was professional and promptly solved my issue which saved my day! As for the facility, it was a nice environment, sparkling clean and they offer a variety of services.

samantha

My car broke down on a busy highway during rush hours. TJ came to tow the car in just a matter of minutes, making sure I’m safe. He’s very pleasant, he spoke to my husband on the phone too to reassure him I’m fine and discussed the plan and options. My car was taken to the shop and I was given a loaner right away. So far so good, no complaints. Happy customer.

Digital Crayon

Honest and prices seem fair. Willing to work with you if you have any questions. Their adoption of technology is on point! Very easy to book appointments, view service info, and keep in contact with technicians. Highly recommend for those with a busy lifestyle. Waiting area is also one of the nicest around!

Malia Mason

Kimberly was so helpful and kind. They came within an hour of calling and then tested and replaced my battery is less than half an hour. I was worried I would have to get my car jumped and then still drive somewhere else to get a new battery, but McNeils had me covered! Super easy and quick. The best auto service I have ever experienced. I will definitely use McNeils again in the future. Kim was very talkative and informative. Her and the gentleman she was training were both extremely knowledgeable, quick, and kind. Would recommend McNeils and Kim to anyone in the area!

Mara D

Coming back from a visit after taking care of my ailing Mother, my battery was dead. I called AAA and Kimberly A. from McNeil's arrived. Kim was exceptional! She was personable, professional and very skilled. It was a tough job removing the battery from my Ford Edge and she went above and beyond to make sure everything was perfect! I highly recommend Kim and McNeil's.

Hanna Haslam

I LOVE McNeils! They helped me tow my car, Andrew did a thorough job looking at the damages, and was honest about the repairs that were needed and how much it would cost to fix my car. I wasn’t interested in fixing it, and they kindly let me keep my car there until I figured out to do with my car. They even helped me find someone that buys cars for parts. I can’t say enough good things about the crew at McNeils. They were kind, honest, and provided excellent service!

Jennifer Gomm

They fixed the minor problem and had some suggested repairs. They did a steam clean of the engine and it messed up something with the electrical system which they haven't figured out yet. Thankfully they gave me a loaner car but it's been 3 business days with no answers so far. Update, they rebuilt the electrical system and also covered the cost of a rental car when our other vehicle broke down. Service above and beyond. I will definitely recommend them to others!

Mower Power

I took my vehicle into McNeils, and after my experience with them I will definitely be coming back. Andrew is one of the specialists there, and he was absolutely amazing. Andrew was great at communicating and helped me to understand exactly what was wrong with my vehicle. Andrew is such a great guy he quoted me one price for a specific part. Then in ordering it, found the same part but for a way better price. Andrew and everyone else at McNeils is there to genuinely help you. Thanks again everyone at McNeils, and a special thanks to Andrew. This guy is the best!

Sheamus Stoyle

I recently came in to get a new starter and battery for my old Jeep. I worked with Andrew and he took such great care of me. Unreal customer service. I definitely recommend McNeil's.

Josh B

My daughter had to get some work done on her car. Our service advisor was excellent at communicating and working with us to get the vehicle in and out as quickly as possible. Unfortunately, it wasn’t an inexpensive repair, but I felt like they were honest about doing only what needed to be done to get her car safely back on the road. This probably isn’t the cheapest place to get a repair done but they stand behind their work and I feel comfortable knowing they did quality work and that my daughter’s car is safe again and running as it should.

David Folland

I also had an emissions test. Everything was great. The car was ready sooner than I expected. I didn't have to wait for a service advisor for the appointment, car drop-off, or pick-up. I had the tires rotated. Since I bought them at McNeills, they rotate for free. This was overlooked and I was charged. I called back and was given credit for the amount I was charge.

Bradley Barham

Older BMW. Replacement of A/C, drive shaft, left axel, and leaking gasket. After intense repair, it drives super smooth and is running great!!!

Elizabeth Crittenden

Kimberly was so kind and changed my car battery so quickly! Will definitely be going back to McNeil's!

Selena Santos

I went in for an emissions test and car registration. The waiting room was pleasant and the service was fast & simple. The pricing was reasonable! They even vacuumed my car which was a nice gesture! Very nice people and overall a great experience. 100% will go again for this and other services or repairs needed!

Taya Gordon

Amazing service! Aron, Jessy, and Erika took such great care of me. They offer a free loaner car while your car is in the shop and that saved my life. They were very professional and made sure I was up to date with everything going on with my car. They were very fair with their pricing, and did such a great job on my car. It is running smoother than when I first bought it! So happy with my experience, I’ll be recommending everyone to them😁

Cody Glassett

I’ve been going to Mcneils since my first car back in high school. They are the most honest and helpful in the business.

Judith Hess

My battery kept going dead, in tvis cold weather, I was a able to get anew one with my warranty🧡🧡👍👍 …

Gia A Naylor

Staff is incredibly courteous and professional. I love McNeils because I can trust them and they do a great job every time.

Jennifer Foster

My car has a warranty through the car company I bought my car from. The car dealership recommended McNeills and I took it there, the check engine light comes on and off my used 2016 Kia Optima. They diagnosed it and then said “ well it needs a special tool to get to the part to fix it, it’s common in Kia but can only be fixed by Kia. The nice gentlemen that helped me charged me for the diagnose but a few days later they called back and felt that since they couldn’t do the work they refunded me the amount of the diagnoses and gave a free order change for my inconvenience. Very professional and polite team in Sandy.

Norma Runia

My experience at McNeil’s was exceptional. I was treated with the utmost respect, courtesy and professionalism by Bronson, John and Donovan. The work on my car was a major repair job. And, the overall inspection has provided me with information of services my car requires. I will be scheduling appointments for future services at McNeil’s and telling friends, family and acquaintances of their great service. Thank you!

Sarah Garcia

Anthony was amazing with communicating with me and coordinating to get my rental car picked up and towed!

Elliott T

Took my vehicle to Mcneils in past and always had good experiences. Bought a new vehicle so went to dealership for service, had a recent bad experience with the dealership. Called Mcneils set up an appointment with Erica ,now I remember why I always went there—reliable,high quality and trustworthy. It’s good to know that there is another High quality knowledgeable alternative to the big dealerships.

Angie Nielsen

TJ came out and helped me extremely fast and professional. I was so thankful for the service, it was awesome.

JimBob D&RG

We used AAA to tow our vehicle in after hours. It was a late night event. McNeil’s got back to us right away and gave us an estimate that was very accurate and reasonable. We are pleased with the work that was done. We did cross-check the work with a dealership and they confirmed the cost of the parts and the time involved to complete the job. McNeil’s pre-approved the work with us as well. Thanks John, Jesse, and Company!

Eric Gagon

My experience with TJ (Tim A.) was amazing. You can tell immediately that he is a professional in both knowledge, and customer service. He made a frustrating situation (car not starting) and turned it into a simple and easy process. I will make sure when I need to use this service again, to ask for him!

Bill Wong

As always, the team at McNeil's is professional with their communication and work. They have been my go-to shop for years for their honesty and integrity of work. Although I could grab a Groupon for another shop cheaper, I continue to get my emissions and registration done at McNeil's as I trust their work and will happily support a local business. And unlike other "quick lube" places, they will inform you of everything that needs attention, but never pressure you into spending money unless it is a safety issue. Thanks guys and see you in a couple months when the next renewal is due!

Jason Porter

Five+ Stars to this Outfit!!! On May 24, 2002, I placed a AAA Emergency Service request as my truck had run out of fuel on the highway. AAA responded by linking me with Enjoli of McNeil's Auto Care. My expectations were beyond met by the prompt and courteous service provided by Enjoli! She was very personable on the phone when she pro-actively called me to let me know her eta. Enjoli arrived right on time as she stated, and quickly re-fueled my truck! Excellent service from McNeil's! Thank you AAA and McNeil's for connecting with such a positive and hard-working individual. Thank you Enjoli! Your professionalism and prompt response was greatly appreciated! Thanks again, Jason

Jessica Chestnut

Marvin was incredibly kind, honest and patient! Gave me some great information. He was so incredibly fast with the service and I would highly recommend this team of top notch technicians

Alan Rigdon

Did great work. Got our a/c fixed. Would give five stars but they held our car for several days. They are a busy shop.

Bryan Sorenson

I brought my truck in for a check engine light diagnostic. After diagnosing the problem, they spent a great deal of time researching if it was covered under my warranty, even though they wouldn't be able to perform the work. They even told me where to go to have the warranty work done. They missed out on a $1,200 repair, but have a customer for life. Will definitely go back. (BTW, the mechanic I ended up having to go to was not near as good to work with)

Annette Munro

AAA sent a driver (T.J.) when I needed roadside assistance, he was kind, showed up in a timely manner, and was very knowledgeable as well as professional. He showed great concern and compassion for my situation and treated my vehicle with great care! Thank you McNeill for your services, I recommend their work for anyone!!!

A. I.

By far the most dependable, reliable fairly priced and honest mechanics I've been to. They back and guarantee their work. I went in for an oil change and my car is a bit older. The drain screw over time stripped the inside part of the oil pan so they replaced the entire thing for me. Definitely recommend them to all my friends and family. Also they have one of the nicest and cleanest waiting areas with tv, coffee, snacks and drinks.

Lorin Smith

I’m a big fan of McNeil’s. They took over a location that I used to take my vehicle to in Riverton and who I trusted. Thankfully I gave them a try and I’ve found that they’re reliable and trustworthy. I’ve had my car worked on at the Sandy and the Riverton location and have been equally satisfied. Most recently I worked with John at the Sandy location. He’s always kept me up to date on the progress of repairs. He quoted me a fair price ans the work was done well. McNeils is a great place to trust your vehicle to and a place you can believe gives you quality work for a fair price. They’re my go to mechanic

Staci Brown

Jessie at McNeil's was wonderful to work with. They were dealing with a difficult extended warranty company and he kept me updated on all the progress and challenges. They provided me with a loaner car so I did not have the hassle of being in and out of a rental through the ext warranty company. and process. I highly recommend McNeils for all your auto repair needs.

Heath Norton

Vehicle Towing. Great service and friendly people. TJ was a great help in a pinch.

Mark Mcomber

Had a new Serpentine belt installed in my Silverado, as their vehicle inspection said it was worn, and I was heading out into the Hinterlands. Very glad for the heads up on it. Truck is running perfect! Thanks!

Amy Martin

I rated 3 stars because initial experience was sub par. There were many things, including diagnostics, a week to have work completed, returned with low tire pressure. Appx a week after picking up car, engine light was back on. Mcneils performed a diagnostic, charged $127, said they need to look further for another $250, but not sure they'll find the issue. I took my car elsewhere, they found the issue immediately( which Mcneils should have determined since it was same area they just worked on.) This other place did not charge for the diagnostic, and suggested I go back to Mcneils. I did that and they ultimately fixed the issue for no additional charge. Good for them to owning up to their shortcoming! I appreciate them "hearing" my concerns and making it right. They went from a 5, to a 0, back up to a 2.5 rating.

Troy Tobaben

Honesty builds relationships and loyalty! This is my second time using McNeil's. My first experience was outstanding, but my recent visit was exceptional! My vehicle went in for a diagnostic on what I suspected to be a leaking water pump. McNeil's verified my suspicion and informed me that there was a service bulletin from the manufacturer that indicated the vehicle could be repaired under warranty at the dealer. Rather than taking the opportunity to charge me for a costly repair, McNeil's put me as the CUSTOMER FIRST and encouraged me to let the dealer repair the issue. McNeil's clearly values building relationships and loyalty amongst their customers. They have more than earned my future business and I highly recommend them to others!

Brandon Breivik

First time customer. They were very courteous and straight-forward with me. They could have pressed me to do a bunch of work on my car, but in the end there was a bigger problem with my engine and that work would have been redundant. They got quotes and prices on a replacement engine because I asked them too, but they recommended I not go that route because it would have cost more than the car was worth. Very honest to work with. They are my new place for everything.

Chris Sudol

Great job diagnosing the electrical problem in my Honda that stumped other auto shops. The fee for diagnosis was about $120 and the part was $20. Out the door for $140; no labor cost on the part replacement. Integrity and honesty is not easy to find these days but McNeils has both. Thanks!

Rubén Mojarro

Very professional and fast service, The driver Anthony was very nice and helpful!! Thanks for the service.

Margaret Eversole

This day I needed help figuring out how to get my Uhaul tow dolly. Tj came out to help figure this out. It took us two hours to get meout of this predicament. Debbi Terwedo was the caller and TJ. Is not only one heck of an employee but a person and a great problem solver. Maxine who answers the phone made me laugh through all of this stress. I wanted to thank you so much for having these people working for the towing side of your business.

Unlimited Mile Garage

Had a major coolant leak on my Bmw and the team at Mcneils took excellent care of me. It’s never fun spending money but the communication and great work made it worth it. I’ll definitely be recommending Mcneils to my friends and family!

E SOMSEN

Very nice and professional. They called the VW dealership and found out that my car repairs may be covered under the manufacturer warranty when they could have offered their service for my repair and I would have paid for it. I appreciated this since I bought the car used and had no idea it could still be covered under a warranty. Good people.

Jeffrey Eberhard

I've been trying to get my review posted for months but this magically only appeared to other users when I finally rated them 5 stars, they simply pay google to remove negative reviews which is a massive red flag. My car was in your shop for a week because it wouldn't start. After I got a message it was done I asked if the car started. Turns out you had been replacing some headlight control panel the whole time and had no clue what I was talking about. It had to remain in the shop for another week, during which I was charged for ANOTHER diagnostic fee. I was told the problem was fixed but upon arriving home my car promptly broke down again with the same issue I brought it in for. I paid nearly $400 for absolutely nothing, and you wanted to charge me $600 but I had to point out that you were overcharging me, then you moaned and whined about how you were "eating the cost." I don't know if you were knowingly scamming me or just hilariously incompetent, but the fact that my review keeps mysteriously disappearing is making me think the former.

John Gosman

McNeil’s provides the service workers for AAA, so low and behold, my car wouldn’t start so put in a call to AAA. I was told an approximate time for the technicians arrival. I got a call from Kim about 20 minutes out to let me know she was on the way. She arrived and got right to work. She was was awesome, and super friendly. She got the battery checked out and a new one installed in under 30 minutes. Happy with my service and will be back again when the need comes up.

Kimber Dixon

I literally can’t imagine going anywhere else. They always remember me and take super good care of our cars.

Shauna Larson

They did a thorough inspection of my car. The only complaint I would say is their communication. I tried to call a couple of times to check on when my car would be done, but no one would answer the phone. This would be a deterrent for me in the future when it comes to using this company again.

Danielle Horton

Great service, I felt completely taken care of here! I only needed an oil change at this time, but I know I need a full service /check-up on my car soon, I'll definitely be bringing it here. Happy I found a place I can trust!

Lee Klein

I have been a customer since 2008. My 3 cars have only been serviced by McNeil's. This is one of those few companies that are truly honest, respectful and friendly to their customers. The reasons why you should have your car serviced at McNeil's Auto Care: I am a AAA member and get 10% off labor. Their towing service is fast. They stand behind their repairs. They do not recommend a repair unless you really need it. They are not pushy. They have a fast turn around when repairing your car. Best of all, Troy and Bill recognize my voice when ever I call!

Alfred Hoare

The battery in my 2020 Subaru Ascent has died 3 times in the past few months. Each time a quick jump start has worked. Subaru assures me there’s nothing wrong with the battery or the car’s electrical system. When TJ came out from McNeil’s to do the jump this time he explained that newer cars like mine have so much electrical gadgetry that is at work all the time that it can easily overwhelm the battery. I was very pleased that TJ took the time to explain.

A E

The service man who helped me yesterday was so helpful! Even though I have triple A and he gets paid on commission, he took the extra time to figure out a way to get my trunk open in my Honda Civic and then also tow my car. I was so impressed!

Alec Sather

My vehicles motor went out on a roadtrip. Top notch service of helping us out. They even found out my motor had a recall. Which helped us out tremendously seeing how I'm 8 months pregnant. Towing service was available to get my vehicle moved to a dealship. The guy working towards the right as you walk in was super nice and helped us in everyway possible.

Kent Williams

I have dealt with McNeils on 4 separate occasions. They performed an emissions test and, thru AAA they have jumped my battery and towed my vehicle twice. Every time the personnel I worked with were professional, friendly, and honest. I will continue to call on McNeils in the future to make an appointment for either towing or repair service to my vehicle. Thanks Kent.

Dee Gardner

TJ, Came out to our car for a AAA service call and discovered the battery cable connections were loose and that was it. Great he didn't make up a story and charge us a bunch of money.

Danielle Adamson

McNeils got our vehicle into their shop on short notice and did a great job repairing it! They were professional and provided exceptional work! They communicated well, got our vehicle working perfectly again at a great price and exceeded all of our expectations.

brandt bastow

John and Erica are easy to work with. The shop does quality work. I highly recommend them for your auto repair needs.

Rachel Arndt

Ryan was super helpful for testing our battery life. He tested the battery life and knew it needed to be replaced. He had the exact battery we needed and changed it on the spot. He was early to meeting us and got our battery changed super quickly. Clearly knows what he is doing. Super nice and professional. Thanks Ryan!!

Monique Burrow

Went in there for a oil change for my F150 and they did it efficiently and also brought out the air filter to see if I wanted it to be changed. Additionally they let me know that the braking fluid was a darker color, I'm grateful they did an all around check. This is my new go to place for car repairs. 👏🏼👏🏼 …

Troy Young

I generally take my Jeep and Toyota Sienna to their respective dealers, but when I want competent service at a reasonable price for any other vehicle, I go to McNeil's. They aren't the cheapest, but I've never felt price gouged and their diagnostic and inspection services seem to be thorough and accurate. They've never tried to pressure me into repairs that aren't urgent--they just help me understand what's going on.

Koti

First time taking any of my vehicles to McNeil's. Great service and communication from the front dealing with Jesse and great service and communication from the mechanic Alex. They took great care of me and it won't be the last time I go back. Price was very fair and quick turn around.

Stephen D'Eustachio

DO NOT GO HERE!!!! Was recommended by the AAA tow truck driver (who was an employee of this shop). Should have been my first clue. They didn't mention there was a diagnosis charge before I took it there. I told them what was wrong. I didn't need them to diagnose it. They did their own inspection and told me the car needed brakes as well. They then gave me a price. I asked how much those were individually. He gave me a price separate. I called back and said I didn't want the brakes done. All of the sudden the alternator went up in price. That's when he mentioned the diagnoses. That wasn't part of the original quote. He said the Diagnoses was $150. Then I said the numbers don't make sense. So he comes back with a lower number. I say it still doesn't make sense. If you are charging what you first quoted me and ad $150 its a different number. They get you in there and try to get more money out of you. Since my car was dead I just had them fix the alternator so I could drive it. I called three other places that where less expensive. Shame on AAA as well. ****UPDATE**** Troy took the time to reach out to me. He admitted that the communication was poor and that the salesman made some errors in how they do things. He also listened to my concerns and was very professional. They took my review serious and looked in to the problem promptly. They did make it right and I have no complaints of the actual work that was done.

Sam Grigg

Been using McNeil’s for years and have had years of great experiences.

Dave Raulston

McNeil's has incredible customer service! I had my car in for some pretty major repairs and they were quick to assess and get the issues resolved. I love how centrally located they are, it was quick and easy to drop off and pick up the car. I would highly recommend them for many reasons but mainly their honesty and quick response to any questions I ever have.

David Robinson

Can't say enough! I've been going to make McNeil's for years and always had a great experience. I recently was in a car accident, the insurance company asked if I wanted to use they're mechanic. I quickly declined and said I wanted to use my own mechanic. I really don't trust anyone else but McNeil's. As usual, McNeil's was super friendly and easy to work with. They found the problems make sure everything is taken care of. I will always recommend these guys to anyone! I also hear they have a new location in Riverton now.

Lori Estrada

Let’s be honest, nobody likes to spend money to repair a car, however, I always feel confident with McNeil’s. They have always been honest and fair on their prices. They’re also easy to work with. I highly recommend them.

Marcus Cue

Kim made my morning better and even shared a laugh or three. She gave me options which was well worth the cost to unlock my car door. Real down to earth gal!

Lindsey Evans

I absolutely love McNeils! They are always so kind and friendly. They do a great job, and have great hours for my busy schedule. Not only that but they get the job done quick. They check in after your appointment to make sure that you are all taken care of and even gave me a cute mcneils sugar cookie when I came to pick up my car. Cannot say enough good things about this company!

Joe Olsen

Really fair, really honest. I reccomend these guys in Sandy or in Riverton. Been an all around good experience dealing with them.

Caroline Mangione

I came here on recommendation of a family member, McNeil’s is the most courteous and informative mechanic I’ve been to. They provided pictures of the parts of my car that needed repair, and the online inspection report that was texted to me was appreciated. Although the first visit did not solve my problem, I needed to make a second visit for replacement of my AC compressor, and Baker was excellent about explaining the status of my repair to me. Thanks!

Kirra Oredson

McNeils is always honest and a good value. they give you the service you ask for and dont tell you you need extra services to take advantage of you and make extra money. Their pricing is always lower than other larger company Mechanics. I have had them fix sevaral things on my car and will recomend them to all family and friends.

Steven Sanders

McNeil's is my go to auto shop. Their customer service, work and ethics are unmatched. Recently I needed an issue diagnosed and repaired in a short period of time. They were able to accommodate my schedule and get my car repaired quickly. I was even offered drop off and pick up service. Thanks McNeil's!

Michael DiDomizio

I first heard of McNiel's through AAA when I needed my car jump started and they were a third party contractor. I had another issue with my car and Chris recommended to go to them. They were super helpful, were able to get my car right in to get fixed for a reasonable price. They had plenty of coffee options which helped my chaotic morning come to ease. I'd go there again for sure!

Richard Piccuilla

Friendly, knowledgeable, informative. We know our car will be taken care of correctly!

Rick Nofsinger

I've been taking my vehicle to McNeil's Auto Care for many years and find them to be fair in pricing which is of utmost concern. Another major concern is quality of workmanship and the parts they use in repairing my vehicle. I know that I will receive excellent work because their mechanics are well trained and they use top notch auto parts.

Thomas Kent

I came to learn about McNeil's by chance over two years ago, and I am so happy I did! These guys are hands-down the best auto shop I have ever worked with over my 30 or so years of owning a vehicle and taking care of it. The service is always top-notch, the diagnostics are precise and sent by text to my phone, the results always solid, and they are really nice people too! They are literally the best!

Micki R

McNeil's was extremely professional and their customer service was fantastic! As a woman with two young children in tow, I'm used to being treated skeptically at auto shops and mechanics but McNeil's was wonderful and listened to my descriptions and requests very respectfully and took careful note of what I said. Despite the rather run-down location of the shop, I was surprised how modern, spacious, and immaculate the interior of the building was. After the work was complete, my SUV ran smoother than ever before! I'll be going back soon!

Thomas Kent WGU

Easily the best experience I have ever had with auto repair. I appreciate their direct approach and the clarity with which they explain all the ins and outs of the repair. They are also very accommodating with regard to keeping the repairs limited to only what you need for the safety of your vehicle. They don't end up throwing in random stuff just to pad their invoice. Very honest, and very efficient. My car always comes away better! And my heart/mind at ease!

Emilie Maria

Had a great experience here. I think this will be the place I take my car from now on if any other problems come up. They are very kind and respectful, have good prices and are honest!! Had my car towed here Saturday night and my car was done first thing Monday morning. They are reliable and hard working. I like how they provide pictures with information about what needs done with your car. Will recommend this place to other friends and family.

Ken Akagi

TJ did a great job and is very friendly and came by to my house quickly!!!

Kevin Thomas

Coming home from a long day at work, my truck suddenly lost power to the drive train. I coasted to the shoulder and attempted to troubleshoot the problem, bit couldn't get the truck to move in any gear. I called AAA for a tow and was told that they would send a tow truck to take my truck to the garage of my choice, but I would have to find another way to get there myself. I was 40 miles from home and it was beginning to snow. I was in the process of calling family for a ride when the tow driver, Red, called me to say he was 15 minutes out from my position and when I told him about my situation, he gladly volunteered to let me ride with him to the shop. Red was very professional and proficient. He had my truck loaded and we were on our way in 5 minutes. My wife was able to meet us at the shop instead of having to drive another 15 miles to pick me up. Red provided great service and made a bad situation much better. Thank you Red.

Kendra Huffman

I was stranded with a flat tire and Kim came to help. She was quick and made me feel at ease. I was so impressed by her service and would highly recommend McNeils.

Ken Dohnal

Disappointed I had to wait 20 minutes before my car was taken into the shop. Had an appointment and the garage was empty when I arrived. No sticker left in the window for when the next oil change was due. Service writer did not review what work was done. Not sure if the usual check list of services was completed or not. Other visits here have always been first class service, but not this time. Update: Had a great visit to McNiel’s this month. Troy was attentive and provided a quote over the phone for transmission and coolant system flush, as well as an oil change. Work was completed timely and for the quoted price. This is my first visit back since the disappointing experience. I’m happy to say service provided by McNiel’s is second to none. Thank you, Troy and your qualified staff of technicians.

Nicole Matchett

Hands down the best auto shop I have been too! All the staff were professional, kind, and helpful with great communication for my car repair needs. Affordable, high quality service, and great staff where they focus on you, as the customer. If you need any help, come here first!! You will not regret it!!

Colleen Flanagan

I called AAA because my battery was dead. McNeil's Auto Care showed up at my house within minutes. The timing was perfect. The tech, TJ arrived and told me that he was right around the corner finishing up with another costumer. TJ was extremely kind and friendly. He explained all of my options and I elected to buy a battery from him. The battery has a six year warranty. That is the best you are going to get. He was able to fix my battery issue immediately and he was really nice. I would recommend that you use McNeil's Auto Care for all of your auto repair needs, not just AAA. Thanks again TJ!

Avery Games

They did a good job fixing the electrical problems in my car, I come here a lot and have been a loyal customer for almost 5 years. And because of that, they always give me a discount when I come in. Absolutely recommend ☺️

Megan Chochol

We're so grateful for Kim's help today! She came out, verified our battery was dead for good, and popped a new one in in no time! Kim was courteous, professional, and an absolute pleasure to talk to while she was working on the car! Thank you again!!

Kathleen Nicoll

Excellent responsiveness and experienced advice from Maine on the phone and Kim on site when my engine had a battery problem. Highly recommended. Thanks!

Anthony Vernieri

McNeil's always does great work and at competitive prices. They provided us with a digital inspection that was easy to read and understand. During their diagnostic check, they found a problem that, had they continued the diagnostic, could have caused damage to my car. They called immediately and gave me my options, and were quick about rectifying the issue. Couldn't be happier!

Jody VanderWilt

Friendly professional service. Diagnostics are clearly explained & recommendations made. Care taken after work completed to be certain all is done satisfactorily. Loaner car was appreciated. I always leave with a feeling of confidence that work has been successfully & professionally completed!

Lupi Quinonez

I was given a report of things that needed to be taken care of. No pressure to get it done right away. Due to financial issues on my side I will work on the issues one at a time. Great staff and professional. I recommend McNeil's Auto Care 100%.

Tara Movey

We had both our cars in the shop. We didn’t have the money to pay for it and had to open a new line of credit and maxed out the card. My car began having issues shortly after again and Troy was very kind and understanding when it came to us not being able to go through with the suggested work because we just can’t afford it right now. Troy is very nice! I recommend working with him.

Matt Noftle

The service staff treated me well and repaired my vehicle in a timely fashion, without trying to push services that were not urgent. They took care of what I brought it in for and saved me money by only doing what was necessary. I was very pleased with my experience, once again! I will continue to be a loyal customer. Thank you Frank and McNeil's!

Hilary Martin

My vehicle was towed by AAA to McNeill‘s because it would not start. I was informed that my vehicle had made it to McNeill’s and that communication would be made the next day. I received phone calls, sent a text with a PDF invoice to show me the cost of the parts and labor. They called me when it was done. Their communication and customer service was superior! McNeill‘s will be my mechanic from here on out.

Gina Blake

Michael was very helpful was there faster than expected. Had a smile on his face. Thanks! Great services.

Adam

I’ve never had a roadside assistance call answered so quickly. I was back on the road in under 30 minutes, from the time I placed the call to my insurance company, to the time moment I hit the road again. Rob, specifically, was extremely helpful, kind, and didn’t make me feel like a nimrod, for not being able to change my own tire. I support and recommend these guys highly. Please consider using them in the future. Rob, thanks for getting back on the road, man.

Tori Taylor

I have had all of my vehicles serviced at McNeils for 15+ years. I am always happy with the service there. Very knowledgeable and professional. I will continue to use them and to send my friends there too.

Sharon Barlow

TJ came to check the battery but ended up towing the car to the mechanic. He was absolutely helpful helping us move essentials into our other car. Absolute 5 star service, as usual!

Thomas Butterfield

Best experience I've ever had at a shop. Very affordable. They don't push you on things to replace that aren't necessary. They got me in quick and did a complex job and did it flawlessly. Finding a good/honest mechanic shop is hard, go to these guys!! They're also a NAPA Gold certified shop with a warranty.

Lucid Lens

I brought my car in at around 10 I clock in a Saturday morning. By 1 I clock they had diagnosed the issue to a bad wheel bearing. They ordered the part and had me back on the road by 3:30. Manny was great. He went over a full inspection report and worked with me to find the right balance of needed maintenance. It's a clean comfortable atmosphere with a large full service shop so they can handle any needs. With my AAA discount I payed significantly less than I would have for the same repair at the dealership.

Dusty Rhoades

Excellent service. They were able to fit me in faster than most places. They were very good at communicating with me about status and findings. I was very happy with my experience. I'll be back in the future for other auto needs.

Ruth Penderghast

Great service! Friendly and knowledgeable staff told me what was wrong and gave me all the options, including less expensive ones. I had to have an ignition coil replaced, 8 spark plugs and have steering and coolant fluids replaced. I knew exactly what this was because I experienced it before, so I am comfortable with them telling me what the problem was. I called two other shops and the dealership (who has always been my one stop shop) and their prices were competitive. Since they are a AAA Club member and so am I, there is a discount available. First time I wasn't made to feel like a blonde when walking into a car shop (I brought my husband with me just in case as many of these places think that if you're a woman, they can treat you terribly. Great alternative to the dealership. Will definitely come here again!

Morgan Hunter

Overall, it was a good experience with this place. They gave me a "worst case" quote on my truck so I wouldn't have any curve balls when I came to get it. I was pleased to hear that my repairs were going to be less than what I was quoted initially. Always good to save money. My only complaint is that they took 6 days to finish up on my vehicle when I could have had it done elsewhere in a day. I would definitely recommend these guys, though.

Raya Jones

I was very impressed by the way your people responded from the first when Jeff responded to my request for a tow. He answered my questions, took me home and waited until I got to my door to make sure I was safe. They called when my car arrived. They called again to apprise of their findings. The next morning I got a call with the estimate. They told me they would make it a priority since it was my only transportation. I was able to get it later that same afternoon. It works great. I appreciated the great service. Raya Jones

Mishay DeCort

Never having used McNeil's Auto before, we will now be using them exclusively. Their service was superb! They got our car fixed in a timely manner, and from start to finish they communicated with us every step of the way. Our conversations with them were always polite, and any information provided was thorough. Thanks McNeils. Great work!

Jason Orr

Got back to me in a timely manner, diagnosed problem, car was fixed in 3 days

James Small

Car care facilities are tough because you never know if you can trust them. You are at their mercy. McNeil's has shown us that that they are more interested in keeping our long term business than "making a buck off us today." I would reccomend them to anyone. Whenever we need help with a car, we will go there.

Bryce Ashcraft

The purpose of my visit was to have McNeil's perform a maintenance check of a used car I was looking to buy from a "private seller." I chose the shop based on the reviews, and because it was an independent mechanic near the area where I was testing out the car. While the car appeared to be immaculate on the outside, and I was informed it was a 1 owner car, after the testing was complete, I was thankfully steered away from purchasing the vehicle as it was a mechanical mess! Further, while the results of the check were been detailed for me, Troy said he recognized the man selling me the car as someone who had been in before with potential buyers, and that he was not a "private seller" at all, rather he was an unlicensed dealer who has tried to sell junk cars to people in the past. I'm thankful to the crew at McNeil's for watching out for their customers, including this new one right here!

Hannah Hawkins

I had an amazing experience at McNeils! After experiencing some unknown car troubles they took car of me and got my car completely fixed. It runs great now and I no longer have issues.

Leslie Wasden

They always do a great job on my adult daughter’s car and have never overcharged her or left her in the lurch

Avery Hobbit

Excellent reasonably priced service. They're a good sized, local, family owned repair shop. Unlike many auto shops, they're actually honest with you and tell you what is wrong with your car. Furthermore, unlike other shops and dealerships, they don't lie to you and try to sell you other parts for your car that you don't even need. They do a great job and have free coffee and Wi-Fi. As a bonus, if you are a frequent customer, they will even give you a discount. They gave me $120 off getting my brakes fixed because I'm a frequent customer.

Colten Ballaine

I worked at mcneils for four short months. I left the place on bad terms (didn’t put in my two weeks). Still I will recommend this place to everyone! They will go above and beyond for you and your car. I believe there is no better place in Utah to bring your second most expensive purchase!

Elizabeth Draper

I feel like everyone here genuinely looks after my car. They never try to take advantage of the lack of knowledge I have (which happens a lot, especially at places like Jiffy Lube) and they always make sure I know all the options. They send you a full report on your vehicle's health even when you just get an oil change, and that is SO helpful. My car was leaking after an oil change there (its only happened once and I've been taking my car there since I bought it, back in 2015), and they looked at it, fixed it for free and it took them no time at all. Everyone makes mistakes, but what really shows me what kind of company a company truly is is how they fix mistakes and they handled it so well. I don't trust my car with anyone else! They have done all my oil changes and anything maintenance wise I have come up.

Stephen Jasper

I enjoyed working with these guys. They explained the pricing on everything and made sure I was good with everything being done. It was super easy to get ahold of them and ask questions about the work that was being done and what was needed. Eron was super great and really took care of me. I'll be coming here for service in the future.

Nico Alba

Been taking my cars to McNeil's for a few years now and it's clear they know what they're doing. When I bought a used Xterra, they took a look at it for me for free and ran a complete diagnostic. Everyone at the front is helpful and courteous and I will likely continue to come to McNeil's even if I move away from Sandy. I've always got a barrage of random questions for the front desk guys and they've always got an answer. I've also recommended several friends and I know at least 2 of them have become long-term customers. Prices are pretty standard. Good work!

Maxiu M

McNeil's Auto Care helped me purchase a used car with peace of mind. Since I am not a mechanic I wanted a third-party professional to look at the car and make sure it had no serious defects before I bought it. I dropped the car off at McNeil's and a few hours later I was given an extremely detailed inspection report that is conveniently accessible online. It included pictures and notes. The car was in decent shape with only a few minor issues. I was able to use this inspection to convince the used car dealer to fix and repair the problems at no charge. Simply put, McNeil's Auto Care was an awesome experience. Manny was helpful on the phone and in person. He went over the report with me so I could understand it. Best of all, it made the headache of purchasing a used car that much less frustrating. I highly recommend McNeil's Auto Care.

Katie Palmer

I took my car in for an emissions test, not knowing I could have/should have made an appt. They still got me in quickly and did a great job. The waiting area was super clean and they even have coffee/water/candy for you while you wait. Great experience and I would definitely recommend McNeil's.

Hannah Fletcher

Full service Auto repair with honest staff/mechanics. I recently had my car taken to an auto repair shop when It refused to start. I was uneasy about the garage and my overall experience. Looking on AAA's website again, I chose McNeil's and had my car towed there instead. Not only were they able to repace my fuel pump but also recomended changing my fuel filter. They also let me know of two other issues that I should know about and how to address them. Checked the fluids, break lines, accetera. It was all very assuring. I'm new to Utah and I was worried about finding a new mechanic. But I'm not anymore! The repair also came with a 3 year Napa warranty. :)

Christa Aquilla

I thought i needed new brake pads and possibly a new rotor but after McNeil's looked at it, turned out all i had was a rock stuck in-between the pads and rotor. They took the rock out and let me know that my pads were in great shape. They could've taken advantage of the fact that I was pretty sure that it was the sensor making the horrific noise and just changed out my pads. McNeil's is an honest auto care service that doesn't upsell! Everyone was kind and the shop itself is clean! Thank you!!

Larry Caldwell

I love this place. I know very little about cars, which is intimidating any time I have to get help with my cars. I was taken care of quickly and they did a great job breaking down to simple terms the things I needed done. I had been to 2-3 different shops and this was the only one that could help me and make me feel good about what they needed to do to my car. I was treated fairly and my car runs great. I love their digital inspections. It was really cool to actually see what they were seeing.

Scott Blackmer

Once again, the McNeil's team found the problems quickly and took care of them completely and efficiently. They gave us good information and options -- and even a loaner for several days. It's why we've been coming back with our cars for years!

Ashley King

They are always so honest and kind. I drive way out of my way to go to them and I've brought both of our cars here. They will tell you what you need done that can wait and they'll give you the very best deal. Manny is so nice and helpful. I highly recommend McNeil's!

Kathy Durrans

TJ at Mcneils what is great communicated well on the way arrived at his estimate and was very thorough in his diagnostics. Would highly recommend TJ and Mcneils for emergency roadside service anytime. Thank you so much!

Cory DeVaney

McNeil's has always been an amazing place for me. I had my first time a repair they did didn't work but they took the vehicle back, fixed the vehicle and credited me the difference for the repair that didn't work! Mechanics can't always get the correct diagnosis the first time but McNeil's usually does and if they don't they work with you to make it right! This is the ONLY place I take my vehicles!

Ryan Brinkman

Great place for oil changes, tires and general maintenance

Debra Boyer

My husband and I are from Arizona. We had car problems on our way to Canada. So we looked up AAA approved shops and found McNeil’s Auto Care. What a surprise!! Not only was the service great but it ended up costing us less than we thought it would. The young man that helped us was “Baker. “ Baker was friendly and helpful and it made us feel better about trusting a place we hadn’t used before or had someone recommend to us. If we lived in Utah they would be doing all of our car care. Thank you again!!! Jeff and Debra. Queen Creek, Arizona.

Emily Solavei

I just had a GREAT experience with McNeil's. I needed a tow and another company came first but it was the wrong truck (and the driver want very nice) so Keith came second from McNeil's. He was super nice and very helpful! I was very pleased with our experience with him!

Brandon Watts

McNeil's is the best. Period. My car is an older model, and instead of trying to upsale me, Troy and the lead mechanic guided me through the maintenance/upgrades that fit within my budget and maximized the life of my vehicle. I now have 3-5 more years of car-life to enjoy before I have to think about buying a new one. PS. This maintenance was done almost a year ago, thus the 5-star rating.

AnnMarie Nielson

Zachary with McNeil's Towing and Triple AAA was very efficient, professional, skillful, kind, good eye contact and I appreciate Zachary coming to my work to replace my flat tire. McNeil's has a very outstanding employee - Zachary! Thanks.

Jade Overson

Great company! Car broke down on freeway their tow truck driver was fast and friendly. They gave me a fair price fixed my car fast. Troy is great to work with ,honest and very knowledgeable. Thanks guys

Ryan Engh

I have had work done on both of my cars at McNeils Auto Care and have been very happy with the service and professionalism that I experienced. They were able to get me right in with short notice. I also feel that the pricing was better than I expected. I have had them do brakes, tires, alignment, oil changes, inspections, and state registration. My favorite thing about McNeils is that it doesn't feel like a greasy auto garage.

Ashley Harvey

I manage a fleet of cars and love the service the team at McNeil's has provided. Aside from the amazing job they have done helping us maintain our fleet, they are fantastic to work with. Troy, Dalton, Manny, and Brayden have defiantly earned our business and we will not be going anywhere else!

Kyle Taylor

I had a flat and needed a tow. TJ, service tech, came out - quickly I might add, and was able to repair the tire saving me from needing a tow. McNeil's is great! TJ was super nice and super helpful. Great experience.

Megan Johnson

Ryan was professional, fast and skilled! I had to get out a bad alternator and the connections were all rusted and were ridiculously hard to get out. Ryan got them out in one second! He not only took the old one out, he installed the new one for me, too. Then my car alarm started going off and I don't have the key fob. Ryan showed me how to reset it, then jumped my battery and my car was ready to go once again! Pricing was affordable! I will be calling him for my future vehicle repairs.

Madi Farnsworth

They were extremely detailed and prompt with the repairs to my car. Quite a few follow up calls were placed and it took less than 24 hours for them to repair my car. They gave me the best deal possible.

Albert Malloy

I'm 57 years old and bought my first car 40 years ago. In those 4 decades I have seen all types of auto repair shops pull every trick in the book. McNeil's is refreshingly different. Amazingly honest, efficient, and stand by their work. When my college age daughter got ripped off in Kansas, we brought it in to McNeil's and the problem was solved quickly. I am extremely satisfied and will never go anywhere else.... 10 STARS

Kimball Harris

McNeil's does a good job helping us to keep our 2002 Avalanche running smoothly. We are happy with the regular reminders for the oil changes as well as their detailed inspections of all the systems with each visit. Their pictures and records help us make sure we don't do work that is not needed. I'm confident that with McNeil's service, we'll keep her running through 2022; 20+ years sounds like a good goal for our beautiful truck!

Niall McQuay

I've been taking my car here for the past few years, and I couldn't be happier. They do great work at a fair price, and they get things done as quick as they can. You can't ask for more than that.

Kristin Zetzer

I am so grateful for McNeil's Auto Care. It is nice to find an honest shop that did not try to sell me on a bunch of services that I did not need. They did a great job fixing my vehicle. They were quick and easy to work with. I will not take my car anywhere else but to McNeils going forward! Thank you to Troy! I really appreciate your help with my Rav 4.

Brittany Grillone

I've been taking my car to them for almost 2 years now. They have always been very professional and great customer service. They let you now if anything else comes up and what needs to be done. I would recommend them to anyone. Thank you guys at Mcneils for all that you do.

gsherelynn

AAA sent a tech from McNeil's to replace a bad battery. His name is TJ, and he is excellent. This is not the first time TJ helped me out. A couple of years ago TJ showed up to change a flat tire on my tent trailer. It was in the most awkward place. He changed it -- just happy to help out. I love his attitude. He's friendly and knowledgeable. My two encounters with TJ have me considering driving from Murray to McNeil's for all future maintenance and auto services.

Lloyd Larimore

One of the greatest things about the Independent is that they know how to schedule and balance their workload. I had a VW recall letter and stopped by the VW Dealer and when I asked about a Front / Rear Brake overhaul they told me "we're booking 3 weeks out". Are they really that busy with warranty + revenue?

Audrey M

The staff here is skilled, honest and professional. They may not be the cheapest out there; however, I know I’m being treated fairly and that I’m going to get quality work. Troy was very kind and patient with me and took the time to break down my walls and make me feel very comfortable. He gave me a loaner car so it didn’t interrupt my busy day and I didn’t have to find a ride. Thank you Troy and your team!

Latu Pauni

I drive a 2012 BMW, it broke down on a Saturday, and they were open, and kind enough to take it in, promising me to look at it on Monday. Monday came and there were many things wrong with the car. they were very very honest about problems with the car, and their own professional opinion about moving forward with this vehicle. I didn't have them fix it cuz im from Logan, but I did wanna leave a review about how positive and honest their staff was about my car and my situation. If anything comes up again and im in the area, I will def be back to McNeils

Seth Coccimiglio

McNeils can do anything from complex diagnostic/repair to simple oil change/tire repair in a timely manner. I have visited both locations and the service is always great.

K Trammell

I wish I could give them 10 stars. Not only are they honest, but they communicate well, and they are efficient. The best service my car has gotten and it's very affordable. I appreciate all of them and the hard work they do. Very very happy I had my car fixed here. I live in Bountiful but I will surely be coming to this place from now on.

Mickayla Harris

I have taken my Vechile to McNeils Multiple times, and have always had amazing service. I was able to work with Troy throughout the process of getting repairs. He is Honest and very trustworthy. And I appreciate that he genuinely cared that the job was done right, and that I was satisfied with the job, by following up with me. This is something which I haven't experienced with previous shops I've been to in the past. I highly recommend McNeils they offer great service and have a awesome staff.

Adrian Russell

We have a car that is turning out to be a lemon. McNeil's fixed it, and when it came down with the same issue, the looked at it again, reattached a different hose that had come loose, and refilled the radiator fluids, for no charge! They stand by their work, and are easy to deal with. Its great to find someone with this kind of integrity. We will definitely be back for future repairs.

Jeff Pugh

Dealers could learn a lot from Mike’s place. Friendly people, great service, done on time. Estimate emailed to you with photos.....price as quoted. Facility is immaculate. Been in the car business 45 years, you will not be disappointed.

Kelly Allred

We recently had to use aaa, and they sent a really amazing gentleman over from McNeil's Auto Care, and we just wanted to leave a review and say how quick kind courteous professional funny and nice he was. 10/10 Would recommend!

Bridget O'Connor

I miss Troy big guy. Have not been there for almost a year. I asked about him and they told me he passed away, I was so sad. I have only dealt with him about three or four times. But those times I dealt with him he was the sweetest person he made you feel like you were the best person in the whole world. I am so saddened that he passed he was so young. I’m still going to bring my car there but McNeils will not be the same❤️❤️

Keith Piccolo

When your car won't start, on a Saturday, it's never pleasant. When I got it to McNeil's, they did their best to get me in. It was a couple of hours wait, by the time they found it was my starter. Over $400, parts and labor, but they got me a interest free credit card for six months. I should be able to afford the payments.

Larry R

Moved my son to the area after a long trip we were having some transmission shifting issues caused by over filled. They were very professional and got us right in while we waited in there nice waiting room. This will be his go to shop for all of his service needs.

Alan Ford

I’ve taken my vehicles to many different auto care locations in the past. I was introduced to McNiel’s Auto Care by a friend and have gone nowhere else since. They are thorough and fair. The “Digital Inspection” site is extremely informative and helpful in understanding the technician’s observations; then followed up by a call from a friendly and professional Advisor to discuss the findings and costs. The work is done well. I can’t say enough good about McNiel’s. I’m a customer for life.

Cole Smith

I had a fairly disappointing first experience with McNeil's Auto Care, and I stated that experience here on Google Review as well as with the establishment's own web review page. To my surprise, I received a personal phone call within an hour of that posted review from Troy, who manages the place, apologizing and asking if I would stop in to talk with him about the experience, etc. I did so later that day, and Troy was again, very apologetic and took ownership of the service I received, but also stated that this was certainly very unusual for their team, and he used my post as a training exercise for his "quick lube" employees. He then took me around to the back shop area, which you don't even realize is there from the street, and I was quite impressed with the breadth and scope of what McNeil's is able to offer in the way of automotive repair. He also refunded my entire original payment, which was not why I posted what I did, but was appreciated, and he sincerely wanted to make it up to me, and said if I would give them another try, that he assured my I would be taken care of as expected. In short, I know that anyone can have an off day, and I also said that in my original post...that this may have been an anomaly for them...and I am now convinced that this was the case here, and am looking forward to having my autos serviced there when the need arises.

Jill Kesler

Everybody who works here is so kind. I have never been to an auto care shop and felt anything remotely similar to the way I am treated at McNeils. They treat everyone like family. Not to mention, they do an amazing job fixing cars and keeping them in good shape. SO GRATEFUL to have them in my life!!

PAL LOPEZ

Friendly, great group of guys to work with and most of all honest! We have several places in between our home and their shop but know that the work will be done correctly and in a timely manner. I would highly recommend McNeils for your auto care.

Leslie Mack

They were very helpful in getting me in last min to make sure my car’s suspension wasn’t a safety hazard driving around when Subaru refused to book any kind of appointment for me unless it was 10 days out when they had availability. They did a great diagnostic and I was finally able to convince Subaru to book an appointment for me based on that diagnostic.

Emily McGrath

They are always very helpful and explain everything to you. I especially love their detailed inspection reports. They take pictures of everything and will not work on your car until they tell you what is wrong and will always help you find the better price. I will always take all of my cars here.

A Guy I Know

We purchased a suburban diesel from an "expert" mechanic. After having it worked over by a number of other mechanics In Oregon to get it road worthy we broke down in Utah. They fixed both the starter, flex plate and fuel injector modules as well as a number of other things for which they didn't charge, just to make sure we could make it home safely. It has never started or run better!!! The work was fairly priced and done quickly and expertly. We are grateful that somebody knows what they are doing and that we had the luck of finding them at McNeil's.

Lexi Yorgason

I am beyond pleased with Mcneils! We used their towing service too and it was so quick and easy! They contacted us and kept us informed the whole time. I won’t go anywhere else now!

Gary Carlson

I called 4 days in advance to see when to come in and they said sat morning would be fine when they opened. It was great it took under an hour for them to replace a driver side power window motor and actuator that i bought off of Amazon for $62.18. The labor they charged me at McNeil's was only $76 and some change. I was at the Dahle Mazda dealership 4 days prior where they told me parts and labor would cost $600+. I brought in some headlight bulbs they did those too and gave me the AAA discount. I will be going to back to them for anything else i need worked on for my Protege.

Sam Morrison

John was our service advisor. My sister’s car needed the service and unfortunately she has mental problems and finds it difficult to trust ANYBODY. I told John a this and asked if he could check the car for several things and get the emissions done too. You did the work flawlessly and on time. I HAVE DIFFICULTY GETTING HER TO SERVICE HER CAR AT ALL. YOU WERE GREAT AND JOHN WAS A KEY IN UNDERSTANDING our situation and getting it done. Thank you to John for being so kind to both of us! Merry Christmas.

Josh Lowe

They seem nice and honest. Only been there once and the thing I remember most was waiting for 20 minutes after my oil change was finished before they got my keys to me. Be sure to schedule your appointments online add they have some good deals there.

Kujat

They gave my power steering system the works and it is hands down the smoothest ride I've ever felt, it feels like actual butter. Absolutely knocked it out of the park. Will be coming back for future service indefinitely.

Mike Montoya

Highly recommend this shop. Manny, Troy and the guys are great about getting my car done when they say (usually early). They care about the service they provide. They understand how important it is to have safe reliable vehicles for my family.

Alyssa George

3 stars because the service was incredible! However, they wanted nearly $600 to replace the throttle body when it wasn’t bad. I did a quick google search, found that the problem was most likely the throttle positioning sensor, spent $51 at Autozone and replaced it myself in 20mins. My Tahoe is back to ‘his’ normal self! Wish they would’ve started with the most logical/cost effective solution first.

Bryan Davis

I was passing through town with my van leaking coolant. I found McNeil by a Google search. I explained that I couldn't leave my van with them because of my traveling schedule, so they took the van in right away, ordered the part, and fixed it within three hours. They also shuttled me to my motel and back. The guys were friendly and knowledgeable. Since I an author I gave four of the guys my newest book. I hope they enjoy the story.

Erin Palmer

Customer service was fantastic, facility is very clean, staff at the front desk were excellent. However, my car was being serviced for an oil change and when I got it back - my keys, the handles/steering wheel etc. was very oily and there were food wrappers left in my cup holders.

Robert Bayer

McNeils always does a good job. Fair price, repairs are spot on, and service is impeccable.

Marilene Bennett

The folks at McNeil's have taken care of all of our cars for years. They are honest and always let us know up front what will be involved so we can make a decision on what we want repaired. These are great folks and good honest shop! Hard to find these days but these guys are getting it done.

Mary Lopez

First time going to McNeil’s and I was very happy with the service provided. The service Rep (Manny Lopez) was very thorough and explained in detail the services performed. The facility waiting area was very clean. I was really impressed, they have excellent customer service. I will use McNeil’s for future vehicle care needs.

David Wickes

Flat tire - showed up very timely, in the snow. Super friendly and jumped battery when done. Would use any time. Driver - Doug.

Sharon Grant

My service was a great experience. I was early for me appointment, but I didn't have to wait. The only thing that would have made it better, would be getting my oil change for free.

Emma Madison

Ever since I started going to McNeils, I haven’t gone anywhere else. The service is always fast and friendly. I know I can trust them with any service on my car.

Beau Sampson

I needed to get a retest done. I called in and they said to come on in, that they could squeeze me in behind someone and service would only take about 15 minutes. I get there and the parking is jammed FULL. I go in expecting to be waiting a while or sent away. They took my car right away and I was out in about 15 minutes as promised. The children's waiting/play area is also the best I've seen anywhere, so even if we had a while to wait...my kids were well entertained with Nintendo and a host of toys and books. I'm very, very pleased with my service here and will continue to take all my vehicles to McNeil's.

Courtney Peterson

Came here to get my car emissions and registration done. It was my first time ever haha. They were extremely friendly and patient. They were just about to close and as I was trying to make my payment my card got declined! It was terribly embarrassing and it took me about 10 minutes to get everything figured out so they closed a little late but they were very kind. I will definitely be back!

Brandon Rose

My wife's car exploded antifreeze on the highway so she pulled over and called AAA. Unfortunately we were were on a time sensitive schedule moving from SLC to Indy for a job, and only got 15 miles before this happened. The AAA driver recommend McNeils and told us they give preference to AAA customers. We got a hotel that night and showed up at opening time the next morning to see if they could work us in. We were delighted to hear that they would get us in first thing and start the diagnosis process. Within an hour and a half of opening we got a phone call with the diagnosis. They also told us they could fix the problem and have us on the road by lunch time. Sure enough, around lunch time they called and told us it was ready to go. What a relief...a horribly stressful situation was quickly and very professionally taken care of. The price was very reasonable too and the problem was properly diagnosed and fixed. These guys were our angels during a tough time. In summation, I would highly highly recommend these guys. This is an outstanding outfit. The only drawback is they are so busy their parking lot is packed...evidence of great service though! 5 star device all the way!

Keith Joseph

Had a great experience, I'd definitely recommend McNeil's. Our van needed a new timing belt and the staff at McNeil's made it a priority to have it ready early the next morning. They were honest in their assessment of what needed to be done, and didn't push any unnecessary or costly repairs.

Karsten Matosich

Taking my car back here to get it fixed a second time. Quick response, I'll proceed to update this review when my car works. :/ Update, everyone is being helpful and understanding about the issue. The service has been responsive and efficient. Still waiting on the car.

Shelley Bushman

Can’t speak highly enough of these guys! I live in Provo but trek all the way up to Sandy for my car stuff just to go to McNeil’s. They’re super friendly, and I’ve never felt like they’ve tried to scam me, or take advantage of the fact I know very little about cars. 11/10 recommend.

Christopher Mebius

Called AAA to have my car towed. The representative from AAA on the phone seemed a little lost about helping me. However, once I was done with him Chad, the tow truck driver called me and verified where I was and gave me a quick and accurate time estimate for picking up my not-starting car. Chad arrived promptly, attempted to diagnose the problem and get me rolling again but it didn't work. I appreciated his attempt however and he got my car towed where I wanted it to go quickly and made sure I was taking car of. This is the second time I've had to call AAA and each time the AAA representative seemed a little lost on the phone but the tow guys from McNeil's always know what to do.

Whitney Simpson

I would recommend to McNeils for all auto needs! They were great at communicating with us, easy to work with and got the work done quick! They went above and beyond to make sure my car is perfect and it is running better than it was the day I got it!

John Payne

I had a dead battery and was looking for roadside assistance. When I called McNeils I got friendly and professional service from both the phone receptionist and the serviceman, which was a marked improvement over the surly attitudes from all the towing companies I called. McNeils wasn't particularly fast, but let me know they were busy with a lot of calls ahead of time and came when they said they would. Not surprised they're popular based on my own satisfaction.

Greg Rowley

They jumped on our truck and got it fixed quick. They were great to work with. Troy was awesome and made sure we were taken care of and made sure I knew everything that was going on with my truck. I would recommend them to anyone. Thank You McNeils

thee fearrepo

Was in a huge hurry and was told I was going to have to wait till the next day. As I was on my out a man (whos name is slipping my mind currently) ran out and stopped me and told me that he would do my car that day! He was very nice and respectful and did everything he could to make sure I was comfortable and happy! He didnt do any repairs without calling me and confirming it was okay! Its very refreshing to see a genuine mechanic who actually wants to help solve my problems. Would highly recommend!

Michelle Anderson

Second time visiting McNeil’s. First time was great- fast, friendly and thorough. Not so much second time around. Slow service then forgot to reset gauge. I asked for a windshield sticker reminder and then had to wait another 10 minutes before I just decided to leave without it. Don’t think I’ll be back.

Katherine McMahon

This morning, my car decided to die in the middle of an intersection in Holladay. As I was waiting to talk with someone from AAA, TJ from Mc Neil's Auto swooped in and saved the day. He was across the street finishing up with a previous dispatch, saw that I was in trouble, and drove over to see what he could do to help. Due to the nature of my car issue, we weren't able to push the car out from the intersection (although TJ tried). He took the time to call in for an alternate means of towing, and stayed with me until the service person arrived. He was not dispatched from AAA, he didn't have to help me, but he did anyway. He was kind, professional, and patient. TJ has restored my faith in humanity. Thank you for being a guardian angel today!

Laura Isanga

When our Ford Winstar completely died we thought we would take it to another repair shop, but the tow truck driver convinced us to go to McNeil's. That was the best decision we ever made. They were knowlegeable and quick. We had the mini-van back in a day and a half. The guys were even nice enough to explain what had been wrong and not dumb it down because I am a girl. Also when they discovered that it was just a minor fix, they didn't try and blow it up into a huge, expensive fix. Thanks for such great, honest service. We'll be back for sure the next time one of our cars has a problem.

Jesse Massey

I came in to have them inspect a vehicle that I was thinking of purchasing. I asked for a safety and emissions inspection on the car just to be thorough. They noted that it was a 2012 vehicle and that it was still under manufacture warranty, so that no inspection was needed. Since I came down, they offered to have one of their mechanics look it over for free. Really reasonable guys. Fast service. Good price.

M Tatton

I have been going to McNiel's for years now. They have always been friendly and courteous. They greet me by name and ask me how they can help me. They are honest and competitively priced. I recommend McNeil's to everyone you owns a vehicle.

Ben Reeder

Brad from McNeil's Auto Care came and gave us a tow. We were stranded on the side of the freeway and he came faster than we expected, and got us off the road quickly. Super grateful to him- and good equipment that got us loaded up really fast. Would recommend them to anyone!

Blair Carruth

After starter motor gave out I had my car towed to McNeil's. Staff was courteous and professional. Repair was done quickly and without any issues. I will be a repeat customer.

Carol Runia

The staff is friendly and great to work with. I hadn't emissions done, they were fast and vacuumed my carpet and cleaned my windows. Thank you for taking the time.

Beckie Vance

McNeil’s is thorough, fast, clean. My experience while waiting in their nice shop was short but pleasant. They review everything and get you going. Thanks McNeil’s.

Ashley Teran

I have always had good experiences here. They work hard to help me get the repairs done that I need, but also appreciate that repairs can be expensive and work to make sure I am only doing necessary work. No one here has ever tried to up-sell me on a service I didn't need. They are quick and efficient, and I know almost all the guys by their first names at this point. I highly recommend going here.

JoAnna Kern

I have been a regular customer at McNeils for a few years - since I moved to Sandy from DC. Take my word for it. They are fair, honest, courteous, consider you their #1 customer, Oh yes, they do excellent work on your car. You won't be sorry you took your car to McNeil's. Just Do It !!!!

Michelle S

I would recommend to anyone. They were helpful, honest, answered all of my questions very thorough. awesThey have technology that will show you everything that they're doing and what needs to be done. No guesswork involved. I'll definitely be coming here for all of my vehicle needs. Thank you for taking care of my vehicle.

Bekah Brown

Took my car in because my steering became extremely difficult. They filled up my steering fluid and had me in and out in no time! They've always been so helpful, and so kind. This is the best automotive customer service place you'll find in my opinion.

David Evans

I try to stay away from mechanics as much as possible. When that wasn't an option, USAA had McNeils on thier list of providers. I'm impressed with the honesty and integrity of the staff at McNeils. Instead of leading with the $1500 repair they educated me on what was broken and why. They gave execelent interim alternatives to the expensive repair and did a full diagnostic test from bumper to bumper for a reasonable fee. The part will still need to be replaced eventually, but McNeils will be doing it and any future work outside of my abilities.

Roni Stevenson

Once again, Mc Neil’s totally exceeded my expectations! Once the manufacturer’s warranty is gone, McNeil’s is the only place you should ever take your vehicle. These guys are committed to making you a “customer for life.” Many thanks to Troy and his team of professionals.

Ryan Palmer

We were stuck at a friend's house and found McNeil's Auto Care because it was close. We had it towed to our home and it was a great experience. The driver, Tyson, was very friendly and personable. The response was very quick and we were pleased with the service. I would recommend McNeil's to anyone.

Kristen Brereton

The service here is awesome! They are super efficient and try to have your car back in a timely fashion. The employees are really kind and know their stuff; they were the only shop who could fix my speedometer problem. They're awesome!

HL Jarrett

McNeil's is awesome! Had to have my A/C replaced, then the new A/C clutch went out. McNeil's honored the warranty and fixed it right away, they even stayed late to do it! Thank you for being so easy and honest to work with!

John Fryer

Very detailed and helpful car inspection. They reviewed and commented on areas I hadn't considered. I was impressed. The man who reviewed the car with me gave me a frank assessment of the car I was considering buying. I'm grateful for the review and our conversation. Thanks!

Chase Reaveley

Great quality service while getting my oil changed. The customer care was exceptional and I never felt like they were trying to “up-sell” me. I will definitely be back would highly recommend this place to everyone!

Seth Anderson

They had the diagnostic tool to read the specific errors showing up in the computer without me needing to take it to the dealer. (My regular shop just had the took that reads the basic codes). Then they took the time to identify the issue and talk me through what was going on.

Kim Sandrock

I will be back. After 2 weeks of trying to get Pep Boys to look at my car without any luck, my sister recommended McNeil's. They got me in immediately, walked me through every step of the repair, and had it back to me the next day. I'm blown away by the level of efficiency and service. Thank you!

sam demke

Troy confirmed my suspicions were correct when we were buying a car on ksl. The car checked out OK. When we were at the bank to get a cashiers check, Troy called us and said he hadnt wanted to talk to us while the seller was there but, that everything had been detailed; undercarriage, engine etc. He said he was weirded out with the seller because the way the guy was pushing us so hard and the fact that when he asked the guy for his phone number he had to look it up on his phone and other little details. Troy said he wouldn't buy any vehicle from that guy so we ended up passing on that one. We felt so much better that he was feeling the same way we were even though the car seemed fine. He has since been super helpful and amazing with the process of fixing our other car and continued search for another vehicle. I trust these guys and they take care of their customers. I trust them with my vehicles 100%.

Charlie Lott-Hogate

The guys here always take care of my car! They're fast and professional, you get a report sent to you about everything they've checked, and they're willing to work with pricing needs. McNeil's is the only place I take my car to.

Rebecca Buehler

Everyone was very pleasant and thorough. They called and emailed me a list of what would need to be done, and what they would recommend. They were up front about everything and explained it thoroughly and answered all of my questions. As someone who doesn't know a lot about cars, it's really nice when someone is willing to explain. I'd reccomend to anyone and I have told my friends and coworkers about them!

Doug Steele

Had problems starting my car one morning. Called McNeil's for a tow and T.J. showed up. He wanted to hear what the problem sounded like. But, when he turned the key it started right up. He said he would follow me to McNeil's and have them run some test. They weren't able to find anything wrong and decided not to charge anything at this point. It did cost me a few dozen chocolate chip cookies for the good guys at McNeill's. '

Jared Adamson

Great Service and profesional. They fixed a motor mount that had been broken and was causing issues with the transmission. I would recommend them for any mechanical repairs needed.

Tony Mungiguerra

They are very honest and low pressure. They ran tests and actually expressed hope that it would come back negative for problems. I just needed a new battery and I decided to do it on my own and there was no push back for them to do it for me. I'll be coming back even though I moved further away.

Kristy Beltran

I've been a customer of McNeil's for years. They always take great care of my car! Highly recommend.

Emily Duffy

TJ was awesome!! Kept good communication, was very kind and efficient, took great care of my car and kept me informed during my tow. Thank you so much!!! Highly recommend!!!

Sally Linford

Clean and responsive. I had someone do the engine light computer check, and McNeils game me an honest description. They do charge for diagnostics, whereas a place like Clegg's ok Orem rolls that into the repair fee if you have the work done there. I had 2 oxygen sensors replaced, A/C blower replaced, and software update on the computer. Van runs great.

Stephanie C

Chris A showed up in the timeframe given to provide services. He was personable and knew what he was doing. He filled my tire with air and then checked it to see if he could hear a leak before I drove it to discount tires. 5 stars for Chris S.

Jon Cole

I have been using McNeil's Auto Care for 15 years. The excellent service they continue to provide has keep my expectations high. Again, they have met my expectation.

Felipe Santos

Excellent customer service! They kept me updated on the status of my car while it was there and got it working again just fine. Honest people. If my car needs service again I will take it back to them.

R Cutliff

The standard for the job involved several hours of labor which would have resulted in charges of $1,200. However, McNeil's mechanics found a way to do the job in less time resulting in almost 50% savings. Employees at McNeil are very reputable and honest as they focus on performing excellent service for customer satisfaction.

Raquel Zelaya

Excelente service from Anthony. Very knowledgeable and respectful.

Christian Martinez

You won't find a better, more honest and fair auto care shop than Mc Neil's. They are truly always willing to go the extra mile for you. From the repair specialists to the front desk, always willing to see how they can be a help and will walk you through any repair process, always keeping your budget and interest their top priority. Profesional in every thing they do, helpful and courteous. They handle all my auto needs. Big thanks to Pete, Ashlee and the rest of the Mc Neil's Auto Care. How repair business should be done.

Denise Candy

Took almost 2 months to get a part. I was not happy but, Aaron was very professional and patient with me! The work done was great when the part finally came in!

Jeff Vickers

We’ve had trouble with a rack and pinion the prior ship owner installed in December. McNeill’s honored the prior shop’s warranty. It’s been a troublesome part that McNeill’s has replaced twice in a month. While frustrating, I appreciate McNeill’s honoring the warranty and making the repairs at no charge. Fingers crossed that this new rack holds!

LeGrand VanDyke

Went in with one problem noticed a more important problem before the first problem could be diagnosed. They got right on it and within half an hour I had pictures showing that it was another shops problem and advised that I should have it towed ther before touching any thing. Troy even was so kind to point out that I need to handle this with the other company more diplomaticly ( it was pointed out that I get excited easily) this was some thing I really needed to hear and take to heart. Thanks Troy for speaking up!

Becca Hall

Always so great to communicate their findings and the status of the job.

Sheri Walton

Tj my Hero from MCNEIL’S TOWING AND MY AAA HERO👍 TJ was sooo nice, helpful and reassuring👍 He made my stressful situation, a much better situation by being so kind, Helpful and he got me to discount tire store safely and made sure I was gonna be ok and safe 👍🙏 Thank you soooo very much 👍🙏God Bless you all for having such Amazzzing Staff and Drivers etc👍🙏👌💐

Jessica N

They were very helpful and even gave me a loaner car! They had my car fixed THE SAME DAY I brought it to them. I would recommend and will use them again.

Ron Balazs

Patt and I were up above Brighton, UT on July 21 and her daughter's car died at 11:15. Thankfully we had great cell phone coverage. We called AAA and they dispatched a tow truck from McNeil. Later I was in direct contact with the McNeil dispatcher and I told her that we had a 4:30 flight. She was able to get authorization for the tow truck driver to take us directly to the airport. We got there in time to catch our flight with minutes to spare. Thank you McNeil and AAA.

Gwynne Fitzsimmons

Broken down on the side of the road 750 miles from home is not a great feeling. Thanks to Dean from McNiel's Towing for bringing my trusted old Dodge to Mcneill. Another shout out to Troy who understands being stranded and did a great job in minimizing the turn around. time. With every opportunity to gouge me with upscales and all the scary things wrong with my old truck McNeil's simply fixed the problem and had me back on my way for less than the same repairs would have cost me at home. Now overtime I pop my hood and dee that shiny new alternator I have good thoughts for the good people that took exceptional care of me. Wish Mcneill was here not there, yjey'd have a customer for life.

Jon Brigance

Got me in and out for my oil change with a tight window, and I will be back again soon when other vehicles need service. Don’t bother with dealerships or lube joints. These guys get it done and matched the price of the place that was too busy to get me in when I needed it.

Barbara D'Autremont

Always excellent customer service. Service done right in a timely manner. No reason to go anywhere else. They also suggested and completed my State registration renewal due athe end of this month, saving me another stop in. Thanks!

Lexi Warner

They took really good care of me at my visit. Only thing is they insisted there was something wrong with my transmission when in fact it was just the battery, but after asking a few times my battery was checked and they replaced it on the spot. Thanks!

Delila Higham

The tow truck driver TJ was great,was able to tell us what was going on with are vehicle and even took time to check out are truck that is in need of repairs also.Keeping our fingers crossed that our van repairs will be done soon and that we will be happy with you.We always have taken it to the dealership for repairs but we haven’t been happy with them.Thanks for helping us out!

Evan grayson

Kimberly came out on time and was able to get me back on the road asap! She did an amazing job and was very professional and made it a great experience!

Chris M

Amazing service. They worked with us when we were trying to decide on an engine swap. Great prices and even better service. Highly recommend.

Brent Marshall

I went in on a Saturday for an oil change and saftey-inspection and the experience was very pleasant. The folks were courteous and they do offer another level of auto service you won't get at the quick lube places. They were able to replace some burnt out bulbs in order for my truck to pass inspection and you won't ge that at a quick lube. It appeas that they do other light maintenace, brakes etc. I had my grand kids with me and they had a kids activity room which really helped.The whole service took quite a long time though, nearly 2 hours, that would be my only complaint.

Pete McNeil

Took the time to keep me informed while rotating my tires and doing a Lube, Oil, Filter, and Air Filter.

Pandaxwolf

Honest , top notch, dependable mechanics . Been going here for years , love these guys. They never try to “up sale” , they tell you their findings and leave you to make the decision if you want to repair or not. I have the utmost respect and trust in this shop. Thom Goodman

Brooke Altamirano

You guys are the best! Thanks for taking care of me Manny, and so last minute too. Just went again today and Tyler saved me from having a day or utter craziness. He got me in/out and a loaner car. Thanks for making what could’ve been an overwhelming day to be completely manageable!

Paola Arcia

I'm not much for reviews but the guys at McNeil's were so awesome I couldn't resist. It is a little pricey but customer service alone makes up for the cost. I really have never encounter a nicer, more honest bunch of mechanics, who go way out of their way to help.

Rosalie Grip

I have taken my cars to McNeils for years. They are friendly and take good care of the cars. They can generally work me in when l go there so the wait is not to long.

Wes T

I love these guys! They are so awsome with me leaving my car early in the morning, calling me and letting me know what's wrong and how much it will be, and quick service. Super honest guys, cant say enough about em. Been a customer for over 10 years now. Thank McNeils!!

M Gallegos

I am so appreciate to have a local Mechamic and staff members that really do care not just about the sale, but they provided me with excellent customer service. They are a Full Service Auto Care Center that meets and exceeded my expectations and they are LGBTQ 🏳️‍🌈 Friendly. Thank you!!! Miguel G …

Brianna Johnson

They took great care of my car, they looked at everything and let me know what’s good and what needs work. I got my car back the same day I took it in for a new radiator installation.

Jenner Black

Quick easy and they got it running again. I would go to them with any of my vehicles in the future. Manny even gave me an extra discount than the one listed on their website. Kept me informed of what was going on and gave me a fair price.

Rochelle Griffin

We love McNeil's and have had great service here. Technicians are friendly and on top of things. We like the digital service report they send after the work is done.

SEAN GRADNEY

Tow service picked me up on Thanksgiving Day 2016. Zach was outstanding and provided timely and courteous service. I would definitely recommend McNeil's auto care... very professional staff!

R. Kent Ross

I have always had a good experience with McNeil's. They are capable of doing all the manufacturer's suggested maintenance for much less money than the dealerships.

Randall Berg

I've been using Mc Neil's exclusively for 15 plus years, I would never go anyplace else. Mike Mc Neil and his son Pete have such a great team. Tory, Manny and others are always a pleasure to work with !!! Fair prices too !!

Kirk Denison

Service took longer than estimated. They tried to hurry but were hours behind.

Karina Sargsian

Started driving Monday morning and heard a funky scraping noise. This place was close to my house. So glad I came here. Barry was so helpful. They quickly checked my car and fixed the problem in less than 45 min. Thank you!

Cody Burr

Friendly, quick, and clean. I’ve used them for years and they always make sure I am up to date on what my car needs but don’t push me to buy stuff I don’t want or need.

Becky Lindsey

They were incredible to work with. Especially John!!

Bret P

My truck wouldn't start so I took it into McNiels simply because they were close and had decent reviews on Google. It was a computer problem so took him a little while to figure it out but when they did their pricing was fair and honest and I got the job done.

Cynthia Schofield

Took my Prius in to pay registration and get emissions test. Completed and out the door in 40 minutes. Thanks, McNeil's!

Brooke Ballstaedt

I started getting nervous because I didn’t hear back about the diagnostic test for several hours, but they did run the diagnostic and fixed the problem and went above and beyond even, and finished it all by the end of the day as originally promised. Plus, they were patient with me getting nervous it wouldn’t be done in time. And the prices were much lower than I expected! We will be going back!

Travis F

I have been going to McNeil’s for 10 years and keep coming back. Excellent and friendly service I am always greeted by a smile and an honest diagnostic to our vehicles needs with a quick turn around!

Ben Ling

Colin from McNeil's not only got my elderly father's van running again, but he double-checked the battery and his advice saved him more than $100. Excellent customer service.

Steve Tester

I've taken my cars to McNeil's for years and they have always done a great job fixing them. They're fast and honest and great with communication.

Bonnie K

We bring our cars to McNeil's because they are friendly, knowledgeable, and professional. They always do a great job and stand behind their work.

Taffy Kosierowski

These guys are great. They have always worked with my needs whether time or necessary only because of money. And they have always been upfront about what’s needed. Anytime I’ve sent someone to them they have received the same treatment.

Michelle Lauren

Great AAA Member Shop! Any time I’ve need help they’ve always been welcoming and helpful! Highly recommend!

Sean Foley

Top notch service! Thank you Brandon! Aloha

David Malcolm

McNeil's has been my mechanic of choice for over 10 years and even tho this last visit was just just an oil change, they were professional and courteous as usual.

William Eggington

I was really impressed with this auto shop. Super super clean, great customer service and they accepted my coupon without question or fuss. . . more than I can say for most places. And there is a Reems across the street so you can try on cowboy boots while you wait. :-)

Zack Young

Mike saved the day towing me off the interstate and John was such a great service rep while my car was in the shop

Rachel Dees

I showed up as a walk in. The friendly tech took my car in and arranged a ride for me to go home while they replaced my breaks. The job was complete same day!

debra grimes

McNeil's knew right away what was wrong with my car. Give me information. Fast, very nice!!.

Monica Tucker

Fair pricing, good job, and free ride.

nebobarry

Excellent service, as always. I got 4 new tires for a great deal and an oil change as well. Love Mcneils, Tom. Dr Scoopy Poo

Heather Mason

Needed a battery jump and a very polite and professional showed up his name is TJ and I truly appreciated his quick and excellent service. I would definately call again!

Sarah Alejandre

They did my emissions & registration and were super friendly and kind, would definitely recommend

Karla-Ann Whitaker

McNeil’s treats customers like family and really takes good care of the cars too. The prices are reasonable and the service is always great.

Shawn Stoddard

These guys take top notch care of our vehicle, it's the only Auto Care place we take our car.

BJ Sorensen

I'm hard to please, but McNeil's has done it. Their facility is nice enough to just hang out in. They send text updates with pictures. They've won national awards. This is exactly what I want with car care.

Mitch Nelson

Helped with towing and took my car in quickly. Tyler was very helpful in making sure what needed to be done not overselling.

Kenya “Irish Princess” Black

This is an experience I will never forget when she gets passenger mirror which replaced on my car on my 06 Lincoln Tennessee well guess what happened after waiting 3 weeks for the parts to come in they dropped the ball of getting in ordering the incorrect part so I had to drive all the way back to Las Vegas was one, mirror, and got it fixed. Needless to say experience learned.

Taylor Shubin

Since I moved to the area I have used McNeil’s.The shop is really nice and super clean. John is thorough and communicates without error.

Lynsey Marie

TJ was terrific! On-time, informative, and very professional! He truly saved the day for myself, as well as my two pups! I can't thank him enough!

Jeff Haskins

All the folks took really good care of me and my vehicle. I love the app they have to send the report to see all of the fluids and check list with the videos of explanation.

Casey Ruff

These guys are pros. So glad I found this shop. They got my car in quickly, I paid a fair price, and I’ll be happy to return!

Jamie Talbot

I really enjoy taken my vehicle there it's very clean and I enjoy the employees. Troy the Manager is awesome and very knowledgeable. It's a great place all around to go 😉. …

Steven Hamilton

The folks at this group are pros. It makes a difference to see the organization up front at the service desk when dealing with an auto shop. From the work they do on my cars it is evident that that carries through into the garage as well.

Kellie Jackstien (artisan bloom)

Always such fantastic service at McNeills. I’ve never had a bad experience here. The tech was friendly, knowledgeable and accommodating. I highly recommend them

Jack0fa11trad3s

I've been going to McNeil's for a few years now and I keep coming back because I always feel like I'm treated fairly, they work quick, and they seem knowledgeable.

Kris Mauldin

Great service at a fair price. They had a fast turnover of my car. Will go there again for my vehicle's needs.

Jake Groesbeck

Kimberly came out to help me with my car faster than expected and gave me the information I needed to take care of my car.

James Cooke

I was happy with the work they did and the way they communicate their findings via text updates and phone calls to explain the more complicated bits. I was even more pleased at the price. I highly recommend McNeil's in Sandy.

Brad Garner

Great service! I'll be going back.

JMR spinedoc

One of your trucks came up behind my car in the slow lane moving pretty fast so I moved over to the fast lane and he went by me. Seemed he was intimidating me. Was on 123rd. Hope I was wrong.Not a good way to get customers .

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