Reviews of Express Auto Service. (Auto Repair Shop) in Indianapolis (Indiana).
Express Auto Service
2201 Emancipation Hwy, Fredericksburg, VA 22401, United States
Description
Information of Express Auto Service, Auto repair shop in Indianapolis (Indiana)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Express Auto Service
Sunday
Closed
Monday
8 am–7 pm
Tuesday
8 am–7 pm
Wednesday
8 am–7 pm
Thursday
8 am–7 pm
Friday
8 am–7 pm
Saturday
Closed
Popular times
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Reviews of Express Auto Service
Just getting emissions done, but the staff greeted me warmly. I was given a fairly accurate waiting time. Free refrigerated water was offered to me while I waited. Overall great experience, with the emissions staff member wishing me a great drive and a great day as I left. Well done!
I truly can’t say enough awesome things about Express Auto Service on route 1. I’ve been going there for many years with various cars but today was just exceptionally convenient and fast.
They open at 8am so I got there 20 minutes early and was second in line. I was fully prepared to stand and wait but they called us right in to get started before they even open and I was out in under 30 minutes for an oil change and inspection. They have amazing customer service every single time, a nice waiting room with snacks/drinks, and I’ve never had to wait longer than an hour for any service.
10/10 recommend giving them a shot next time you need quick car service, just get there a little early. 🚗
Great Service! Had CV joints replaced on my Audi. Several months after the boot on the joints busted open. These guys scheduled me a day to drop my car off, and because it was still under their warranty they replaced them that day for free and I was able to pick the car up at the end of the day! Would highly recommend to anyone!
Can't say enough good things. First things first. My avalon was blowing extremely hot air. I had before getting my car serviced eaten at outback. Unfortunately I would come to learn I had unfortunately left my cash app card at outback. Instead of taking an uber they went out of their way to have one of their employees drive me and my son to outback to get my card. Unfortunately I would also come to learn someone had reported my card and cashapp locked my card. Express Auto trusted me enough to let me drive off and give me time to figure it out and come back with the payment before they closed. Even though I am still locked out of my money, a close friend blessed me enough to cover my bill. The character, the integrity and kindness is of Express is unmatched. You can tell it's truly who they are. and now my avalon is blowing winter cold. They will have my friends and family's business from here on out.
Very good repair shop. I have taken my vehicle here twice both times with great results...win, win if you take your vehicles to this shop
This is one of the most well organized and honest repair shops I've been to. Wouod highly recommend to everyone for all your service needs.
I have been a customer for several years. I'm generally very mistrustful of car repair places. I feel comfortable having them as my car service provider.
First, every single person you encounter is friendly and professional.
They don't make you wait forever. Every time I go there, whether for a repair, or inspection, they provide service without a long wait. Even if I show up with no appointment.
They're fair on inspections. They don't "find" things wrong with your car unless there really is something wrong.
As far as repairs, I wouldn't say their prices are cheap, but they're reasonable and fair. They're not out to cheat anybody.
And when they repair your car, they do a good job.
I highly recommend this business.
Trustworthy and reliable - my highest recommendation. The service advisors listened to my concerns and conducted a thorough diagnostic. They identified and corrected the problems my car was having quickly and accurately. They communicated clearly with me the entire time and I understood what was happening throughout the process.
Every person I contacted and met was a welcomed experience. My car fix was honest, clear, fast and it's running so good now. Recommendations led me to chose them. It was right choice. They're even my choice for oil changes now.
A+ customer service. They inspected my car in about an hour after five other establishments said they had 48-72 hour wait times. AMAZING!!!
The only only place I found able to do a simple oil change on a Friday afternoon without an appointment without charging an arm and a leg and without complaining about removing a skid plate!
It’s always nice to see why a place is well reviewed on Google. Nice people, fair prices, not a bad wait, great warranty, great place.
After a breakdown on the i95 the AAA towed me here. Despite having a full schedule they diagnosed and repaired me promptly.
Amazing service and great work! I’ve been going here since I went to school at UMW and haven’t gone anywhere else. They are very personable and know their customers by name. Would recommend to anyone with their great quality of work and service.
Great experience! Called and got a walk in state inspection appointment. I was done in less than 45 minutes. Very welcoming waiting room, fresh flowers and coffee. Gary was great!!! Will be back.
*GO HERE, TRUST ME!*
On my 3 hr trip from MD to Va visiting home, I decided to stop & get my car inspection out of the way. I cannot tell you enough how impressed I was with this business! They are sweet & kind, do state inspections on the weekends...I was in & out in 10-15 minutes. They even have a garden area to wait, as well as inside & several other places. I will continue to come here in the future, & I live an hour & 1/2 away! They are so warm, friendly & no hassle. You can't beat the service & the price. They are more than worth it!!! Go here, trust me!😍
I have been here three times and those times they did not disappoint. I dropped my car off and they got it back to me within a few hours. I definitely recommend this place!!!
This place and these people… I can’t speak highly enough. We’ve been with them for 26 years and my husband, or I, won’t go anywhere else. My husband works on cars himself. There just aren’t many businesses like this anymore. They’re honest and do a fantastic job and care. They’re gems!!!
I believe they give better Subaru service and repair than Justntyme or the dealership in Fredericksburg.
Used to be a loyal customer of das garage. Recently Andy left and quality of service dropped immensely. Stopped in today to Express auto with no appointment and was able to get my wife's car serviced as well as my car state inspected in about 2 hours. Everyone at this location, starting with Vicki were amazing. I will continue to make Express Auto my go to shop for all my auto needs. Highly recommended.
Friendly people. Good service. They try to get you in and out quickly and try to work with you as best they can. But they should expand their building and seating area.
Outstanding Customer Service
Outstanding Professional Customer Service. Dealership Service without the Dealership Price.
The service and prices are excellent!! People are very caring!!
We were on a trip back to Florida when I had an electrical issue in the ignition. I was able to get to a pet friendly hotel. I called express auto service. They were so nice as well as helpful. They said to have it towed to them. By noon the next day they had me on the road. It was very reasonable and fast. I recommend them to any one.
We consider ourselves regular customers of express auto. Each time we go to get our car serviced it’s returned fully repaired. I’m very happy with the car service we receive. However the reason for 4 stars is the extensive wait times. Last time I was there I was told my oil change will be only 45 minutes. I waited 2 hours, with no follow up. I had to follow up with the front desk myself. Situations like this has happened often. Customer service and accurate wait times need to be better.
We LOVE these guys! Always helpful, when something is wrong with our car instead of fixing it and charging us for it, they talk to you 1st and give you cheaper option, of you decide to go through them then they will get right on it, if you decide to go another route they are OK with that too. They are honest and really care about helping even thrown in a few freebies for us over our years of going to them. Keep in mind parts and labor are going to cost no matter where you go but the service, hospitality, caring nature, and personalized service they offer you can't get everywhere (to me a few more dollars to know you will be treated with the utmost care and honesty, is well worth it)
Absolutely the best service of any shop I have been to. Quick, friendly, and customer focused. Would 100% recommend.
My go to auto repair place. Great staff always friendly and honest!!
I got an oil change and state inspection in a hour! I've waited longer at the dealership for just an oil change before. I was very happy they were so quick and the cost was lower than I expected! They added air to my tires and were nice enough to vacuum out the front of my car, which meant so much to me! very unexpected and very kind! I've been raving about it all day!
Great service, they found my issues with the car when others did not bother to even say. They dig deep, and will get to the source. They stay busy, so obviously they are doing great work. Prices are reasonable can't really complain.
I came in for an inspection and the service was quick, hardly any wait, front attendant in there was very attentive. I am definitely coming back for oil service or anything else.
Service is excellent but the last two times I've been there they keep leaving my hood open that's the only problem that I have with them I wish they would close my hood when they're done I go down the road and find that my hood is open kind of scary other than that they're great
I took our spare car for an inspection and they failed it on a few things. A few legitimate small items that I would of happily paid to have fixed to keep from taking it home, making the repairs myself, and going back for reinspection. They also failed me on an inner tie rod, which is not necessarily an expensive repair, but requires realignment so it ends up not being cheap.
As soon as I got home I raised the vehicle and checked the tie rods. They were tight. The boots intact and not cracked. I had them reinspect it, and the manager checked and agreed. It was an honest mistake. The wheel did have some play, but it wasn't the tie rod and was within tolerance.
Always honest and very thorough. Will drive you to and from home or work if wait is to long. Excellent service.
Great experience with them and excellent service! Did my inspection with no wait time! They were very professional and friendly. Definitely coming back. They also have a nice area for kids to play.
Had a great experience with them my car had no power it started fine drove ok just no power I took my car to them and they had the issue figured out my engine was clogged they cleaned it for a great price now my car is back to running smooth thank guys . I’ll be back for my brakes and oil change soon ❤️
Great service, really nice people. They fit me in last minute for an inspection and fixed a couple bulbs that were out. Great price also! They do all the repairs on my girlfriends car and she’s always happy with it so I’m coming here from now on!
After checking my tire for a nail, they determined that it didn’t puncture deep. Removed it and checked the tire pressure. This was free of charge!
Great experience. They were the only shop in town able to get my inspection and oil change completed in under an hour. Everywhere else promised two hours or more. I randomly stopped in and was immediately impressed with their customer service, their waiting area was nice with lots of amenities.
I worked at a dealership nearby but had a service department miles down the road. We would take our vehicles next door to them for normal maintenance and I was so impressed by how they handled our vehicles, their knowledge and how they always accommodated our last minute requests that I started using them for my personal vehicle. Top notch service, guys, thank you
These guys were the bomb! I called in with some issues going on with my older model van and I got an appointment for the next day they called me back said they had availability today got all of the issues fixed on my van and got me out of there in no time I will absolutely a million percent come back to this place I was in search of a good mechanic and I absolutely found it you guys are the best thanks to all of you the entire staff was super friendly and super helpful definitely use this place
I was traveling cross country when my alternator failed. Johann was the best in being clear in what they could do and the speed in getting the car fixed. Would recommend to anyone needing fast service.
I took my car in there for an emissions test and they were very punctual and got my car in on time and they had a very comfortable waiting area. Everybody was polite and professional and explained everything thoroughly. Also very reasonably priced services.
I want folks to know that Express Auto acts with integrity.
I took my car for inspection. It needed new rear breaks ($600). My car is old and probably worth less than the repair cost. My wife and I were thinking about buying a minivan to replace it anyway. So, I told them to fail the inspection while we decided what to do.
As we started to drive away, the brakes didn’t feel right, so I went back.
They took a look and noticed their tech had accidentally poked something that caused a problem. They replaced the rear brakes for free. Then the car passed inspection.
I do my state vehicle inspections here. Minimal waiting time helpful and courteous staff.
High quality work professional staff, they just need to keep the customer updated once the vehicle ready they should not wait until customer call to find out.
In and Out, came for an Emissions Test. Wasn't there long at all
The Team is super kind and very nice. They are fair and understanding. Great pricing.
I've used this auto service center for over 7 years. They always deliver stellar service and I've never had to take my vehicle back to fix any mistakes. They're quick and efficient and don't give you false info on what needs to be fixed. Give them a shot!
I have always had prompt and professional service here and don't bring my car anywhere else. I've tried other service centers but none match up
Friendly staff. Went for in for an oil change and it did not take to long. Seem to be having no issues so far with the car after tsking it there so this place is a good place.
This is a place I went to the first time to get my car inspected. The service was great and the waiting area is comfortable. I've been back since to get other work done to my car and haven't been disappointed by the way that they do their job. They don't try to push any more than what's necessary to do and the prices are fair. I would go to them first before I would go to the dealership where I bought my car to get anything fixed.
Update 2022: I still feel the same way about this business. It's been a year since I've gotten work done and today I got my inspection done. Still a good experience, fair prices, and efficient service.
Had to get state inspection and my emissions done and I was out within an hour. This was on a Saturday where it is first come first serve. What impressed me the most was they didn't try to sell me stuff the car didn't need. Thanks for a great experience.
Great shop. Easy to make appointments and typically have online coupons for deals on oil changes and other services. They've always been straight to the point with me and I appreciate that.
This service is very great. They got my state inspection done within 30 minutes and there were no troubles at all. Very recommended!
Wonderful customer service. People are kind and courteous on the phone and in person. They were busy when we arrived so the wait was as expected.
I brought my car to Express this morning for diagnostics. The results were not good and I'm at an unfortunate point in my life but these guys were so awesome. Very kind and honest. Will be going back for anything else I need, for sure. Thank you!!!
The service at Express Auto is nothing short of outstanding. I have been going there for years and they are truly the best in the business.
Doc Ashe
Great place to take your automobile for most of your needs you can trust them to treat you with courtesy. Clean nice waiting area. Fast service depending on the service you may have done. I take my 2 Mercedes Benz SUV and E350math there trusted company
Mike jones
This the best place to take your car for service! First of all they are honest, and that means a lot these days. They do superb work and their customer service is outstanding. Will take all of our 3 cars there for service and repair. Forget the car dealers and take your cars here!
Excellent service with reasonable pricing.
Had to get my car state inspection. That they have weekend hours is such a blessing! There were 6 cars ahead of me and I still got out in a little bit over an hour. Definitely willing to go back!
Never had any problems with any service I obtained. Competitive prices and knowledgeable staff. Will be using again in the future.
Friendly staff. Competitive prices They get you in and out quickly. They are always up front with me and my wife says she feels comfortable going in there when I'm not with her. Definitely recommend this place.
the staff is very good. if you have children they have a space to wait good service im waiting for the state inspection.
Have always had great service at Express Auto, but the fellows went out of their way this time. Went in for general service. Oil change and just mentioned that I had a busier day than most and they moved it through so quickly I hardly had time to get set up to work in the waiting room.
I took my Daughter's REALLY dirty white BMW to their facility for a COMPLETE detailing.
When it comes to detailing a car I am really picky because I learned how to clean and detail from an award winning show car detailing fanatic.
The car looked great even the HUGE Chocolate Pudding Carpet Stain was gone.
Professional and Courteous, I will be back.
Went for emissions inspection. In and out in ten minutes. Quick and easy. Decent waiting area. Still efficient and responsive service
These guys are phenomenal. Didn't need an appointment, they listened to my concerns, accomplished everything I asked for and more. Having been a auto tech for many years, it's great to have found a place I can trust.
Always receive exceptional service! I appreciate that they do not try to sell me on unnecessary work every time I bring my car in for an oil change.
I started going to this place after they had assisted me with changing a flat tire free of charge. Never had a bad experience.
Very perfessional and nice staff I'm new to Va and i had my vehicle inspected and emissions check there just awesome
I love this place! They have two waiting areas - one is a bit more kid friendly (which is a plus) and they always get my car done in a good amount of time! The one time my car had to be there for a few days, they offered me a loaner car which was much needed and appreciated. They do great work and have friendly service and a clean location - inspections are done in a timely manner - I will keep coming back!
Express has been a phenomenal shop for us to work with. They always are quick with our cars and give us good estimates. Friendly service and they communicate real well. Highly recommend to anyone.
Would always recommend. Everytime I go I am treated with respect and the employees are very clear on expectations and explanations. I've never had a negative experience and they never have pressured me into spending more than needed.
Just got a state emissions inspection and the staff was so friendly and helpful. They quoted me up to a 2 hour wait and I was out in just over one hour. I'll be coming back!
Impeccable customer service. They inspected my truck even though they were about to close. Thankful for companies like this.
I always have a great experience at Express Auto. Quick, efficient and fair. I trust them with my vehicles and they're always honest about what I can expect with repairs.
Been going there 3years.They have excellent service. Staff is THE BEST. They are the only place we take our car. We had our car 3 years. So that says it all.😁 …
Always quick and friendly. I use them for annual inspections and oil changes. In and out. I think the longest I've waited was maybe an hour for an oil change. Bit they have a good waiting room with snacks, drinks, TV etc.... So no biggie, and this was only once I waited this long.
Go to Express Auto Service often for both of our vehicles. Staff is always courteous, professional, and very competent. Never try to pressure you into unexpected repairs.
While maintaining our four vehicles, we've been using Express Auto for years and have had only had one small incident which was handled quickly. I recommend them highly.
Went in for their alignment special. They were fast and didn’t try to sell me services I didn’t need. Will definitely come back.
Definitely a place with KNOWLEDGABLE mechanics.
Went to get my daughter's car inspected. We was in and out in like less than 30 minutes. They have good customer service.
I found this place online. I needed an all wheel alignment and desperately needed a shop that I could get a discount at. I had to fill out a form online in order to receive the discount. And, they also gave me a time slot. Unfortunately, I was not in the system but the guy who helped me was super friendly to allow my car to be worked on immediately. I highly recommend this shop because they were very attentive and my children were able to complete school work along with watching TV and playing in the play area.
I have had several maintenance jobs done on my car with Express Auto Service. Their service is good and their customer service is friendly. I would repeat.
Very friendly and great service with great prices. They are honest..We have been taking our cars there for years!
I recently moved to the area and didn't know where to go for my state inspection. A neighbor suggested Express Auto Service. I was a little nervous based on a few Google reviews but I decided to give it a try. I'M SO GLAD I DID!! From the moment I stepped out of my car...Stephen walked me to the customer entrance. The gentlemen at the service desk were very courteous (even being busy processing paperwork and answering phones). The young lady that assisted me in checking out was nice as well. From start to finish it took ~15 minutes. Now that's what I call express service!! I'm glad I have a new friendly and reliable place to go to. THANK YOU!
I have been a customer for over 25 years. If you want it done right you go here. In my experience, my vehicles I've always been fixed right the first time.
Great female friendly shop with a nice waiting room. Rita was very knowledgeable about the service I needed and explained it to me in a way I could understand. My go-to shop in Fredericksburg!
These people are great they always go above and beyond for their customers. They took care of us like family so they will getting business from my family in the future.
A great place for a quick repair. The staff is courteous and professtional and the waiting room is awesome!
Always honest, fairly priced, and most importantly good at what they do, which is making your car run well.
Great Service! Roger and Chris solved my problem that "many" others tried and failed ($$$). Thanks so much for taking care of us and all in 1 day. AND they provided us with a loaner. Doesn't get any better than that!
Always go to Express & leave happily!
They were friendly, speedy and offer a military discount. We need an auto service place...so, we have found it!
The staff here is always very accommodating and knowledgeable. I fully trust them with my car and come from down Woodbridge after moving from Fredericksburg!
Excellent service. While the repair was expensive the team was upfront and honest with the cause and the required corrective action. They did not try to "milk" the problem at all as some auto shops are prone to do. The mechanical issue was exactly what I thought and the price to correct was well within the "industry standard" based on my research for the issue my truck was having. I appreciated how quickly they were able to fix my car and the loaner car provided was a "cost savings" to me because I did not have to hassle with a rental for the 2 days my car was in the shop. As always the customer service was excellent.
One of my favorite places to get a quick oil change. I have been coming here for about 2 years now. They are professional, friendly, and affordable! I also love the TV and snacks in the waiting room. I go in for an oil change, and they vacuum out my car, clean my floor mats, they also let me know what I need for my car without initiating a service I didn't ask for (ex. You'll be needing two rear tires soon). I am very appreciative if all that they do! Thank you!
Express Auto Service has been my “go-to” service center for all of my vehicles for several years now. I do a lot of my own repairs, and I would not trust just any shop to work on my vehicles. Anytime I need an oil change, state inspection, or any repairs I choose not to do myself, I only take my vehicles to them. The staff is courteous, professional, and straight forward with my vehicles’ needs. I would highly recommend if anyone is looking for a good place to get their vehicle serviced, take it to Express Auto Service.
Roger, Chris, and Lori are ALWAYS super accommodating and provide top notch customer service. Waiting area always clean and staff is very professional. Trust them with all my car needs.
I called b4 going there and asked about wait time for an inspection, was told about an hour-great! Was greeted by friendly people, big + in my book. It took approximately a half hour to 45 minutes. They were all very nice, will go back for my inspection. They also give you a free car wash, man that's awesome. Will consider going there for my oil changes again.
I was a Saturday walk in for emissions and inspection. Friendly, fast, and inexpensive. Most repair shops in the area don't even offer inspection after 12pm on Saturdays.
I always take my car here. They have outstanding service and get work done fast! Highly recommended!
Good service. I trust these guys for oil changes tire rotation etc, I can get Valvoline synthetic oil changes here. Good spot, I recommend.
A reliable service center with a great staff and efficient operation. Appointments are on-time and the level of attention to the details is always first rate. Whether it is the newer car or the very old pickup truck, I know that service will be done correctly.
Wonderful place! Highly recommend for all your car service needs!
The best service hands down. I've had my cars serviced here almost 20 years. They're awesome in my book.
The staff is amazing! So polite and attentive. I loved the local ride to home/work option so I didn't have to spend the day in the waiting room. That said, the waiting room was clean and open, well appointed with snacks, drinks, magazines, a large tv, and plenty of chairs. I was told what was wrong with my car and given options for fixing it. I never felt pressured and never felt dramatics were used to scare me into repairs I could not afford. I was given two small discounts and they vacuumed the floor of the car too! Roger (manager I think) and Kevin (driver/runner) are both very respectful gentlemen. I also liked seeing women working at the shop. I will go here for future service and repairs.
Brand new to area. Having left my trusted mechanic behind, I asked a local auto parts manager, "Where would you take your car to be seen by mechanics, not part changers?" They did not disappoint. Courteous front-of-house, learned inspection and diagnosis, fair price, and complete when promised. Trustworthy auto service found.
Best service and quality ever. My wife and I were stranded in Fredericksburg after the ball joint in my f150 went out. The tow truck driver took us to another service mechanic because they were open on a Sunday and they did not seem interested in helping. The driver then called the owner of express auto explained what was going on and asked if he could put it in a bay ( because it wouldn’t drive without causing damage) to be worked on Monday AM. The owner relayed that he had let all his guys go early because it was 100+ degrees, but put it outside and they would get it first thing. I received a phone call Monday morning at 8:30. The gentleman explained what they saw and what they expected and when they expected it done. I called at noon to check in ,they were right on schedule. The technician had been working on it all morning outside where we had left it. When I arrived in the evening to pick it up it was sitting in the parking lot better than new. They had me on the road very quickly ,they were very reasonable and very professional. I would recommend Express Auto Service to anyone in the Fredericksburg area and would be willing to travel the two hours to have my truck serviced here again.
I got both my cars serviced there. They were very fast even though it seemed crowded.
I have used Express Auto for many years. Never have I had a bad experience with any work they have done for me. Employees and work is above the norm!!!!
Fantastic service! I've used express auto before, but after my dealership rejected my state inspection and gave me a suspicious estimate of almost $400 to fix the "suspension problem," I stopped by express auto for a second opinion. They assured my there was nothing wrong with my suspension and finished my inspection right there on the stop!
If you want the highest quality service with the best customer service for a reasonable price, Express Auto is your repair shop!
Reasonably priced oil changes and great customer service! They have two different waiting rooms and picnic tables outside which is nice for those that prefer to social distance.😊 …
I've been going here for years now and don't understand the reference to them taking advantage of single women. I'm single and they have always done quality work on all of my vehicles. If they even "thought" I was unsatisfied, they always went out of their way to make it right. And they have treat for my dog (smile) . Great Service, all the time!!
This is a great Auto repair shop approved by AAA and is very reasonable prices for the service. I have my vehicles serviced here.
I just got a safety inspection. Everyone was nice and courteous. There were several people getting the inspection but they were quick getting everyone in and out.
The service was great.. A guy named Gary was very helpful with all my questions and very polite and professional.... Old school ways go a long way !!!
Great and consistent customer service. Always professional and minimum waiting times.
Thanks to Roger and the Express Auto team! They stand behind their work with a great warranty. It's unfortunate to have a part fail b ut a shop that backs their warranty completely is a gem.
Seven years ago I asked for a 60,000 mile service and the technician said that it would cost $700+ dollars. He said Express Auto Service would do the service, but he recommended that they inspect the vehicle and then let me know what really needed to be done. I did and the service cost considerable less than $700. We have been taking the vehicle back to them ever since. Our vehicle runs great and we think we are getting the best value auto service in the area.
TRUST is a five letter word, & for some difficult to attain...I trust these folks. They are friendly, knowledgeable, fast & efficient service with a smile...& less expensive than other auto services closer to where I live...
I always receive fast, courteous and expert service whether it is for an oil change or major auto repair. Always ask for Roger at the scheduling desk.
Excellent customer service tram and fast, professional technical team. I have using the workshop to seevice the car for a year & highly recommend to all.
My husband has taken all our cars and truck to EAS and he says they are the most trusted and fair auto shop . Great and friendly service people and techs..He now has converted my mother and is working on my brother in law !
I will be back! Thanks for being professional, quick and priced very fair. It's hard to find an honest auto shop these days.
Update:
After filing a complaint through the BBB, the owner contacted me and offered to reimburse me for the part and install it for free. Although I'm glad that Express took care of it, I wish it didn't take a BBB complaint to reach this resolution.
Original:
I've been using Express for the last several years for Inspections and Emissions, and they've always seemed like decent people. My experience yesterday made me decide to never consider giving them another dime of my money. I dropped my car off Friday night for inspection and emissions in perfect driving condition. I get a call on Saturday morning and was told that something is wrong with my car and it won't start. They told me it started fine to bring it in the bay, but when they went to start it up for the emissions test it won't do anything so they just pushed it back to the parking lot. I stopped by there a few hours later to figure out what was going on, and the service manager tells me that the ignition is stuck in the on position but won't start so my battery is probably dead. I go out and immediately figure out that the ignition cylinder has somehow broke in their care. Most likely, they forced the key while the steering wheel was locked. When I pressed them on it, they said no they didn't force it or they'd replace it for free. I also asked why they didn't disconnect the battery since they knew the ignition was stuck in the on position and it would kill the battery. The manager just says they were busy and didn't think about it (what great customer care). He offered me nothing other than a jumper box to try to get my car started. That really doesn't sound like a manager who is going to admit fault and replace something his guys broke. I asked him how much it would cost to replace, and the part alone brand new is over $500. So, now I know they aren't claiming fault and taking a $500 hit. I guarantee the manager knew exactly what the problem was and when he saw how much it would cost to fix, he just said he doesn't know what happened, but he knows it wasn't their fault. I'm completely disgusted by the complete disregard this company shows for its customers, and I will make sure no one I know ever visits this place again. I used to recommend you guys to everyone. Now, your greed for $500 has cost you my business, as well as everyone I know, for life. I hope that $500 goes a long way for you...
Clean non-smoking shop and waiting room, fast & friendly service, usually in and out the same day. On the rare occasion that they make a mistake, they make it right!
Excellent service, superb staff who are very knowledgeable for every auto service recommendations
Every time I go to Express Auto the service seems to get better. The last time I visited I was greeted when I got out of the car.
Very friendly and honest, my car broke down on the way to work, they provided quick service and showed me exactly what was wrong with my car, what part needed to be replaced and they explained the price break down for installing a replacement part.
I just got my state inspection here today..good and quick service!
I've trusted Dan Ritchie and the folks at Express Auto for years. They've always provided me advise and service that I trust. I recommend them if you need quality repairs at a fair price.
Car inspection was fast, its was the fastest anyone has ever done it. Thank you for the great service.
I'm always blown away by their excellent customer service and repairs. Express is the only place I trust!
As always, extremely professional and high standards of work, delivered in a timely fashion. Been coming to this location for almost 18 years. Staff is friendly and knowledgeable. Thank you once again!
Be it an oil change or new transmission, Express Auto is where we've been going for years as they are very professional, fair and do quality work.
Fast efficient service, inspection and oil change were completed in record time.
Prices fairly reasonable. I was able to use several coupons on same visit. Very quick service for all that was done. Very reliable
Thank you Express Auto Service for coming to my rescue last thing on a Friday! I was trying to take my car on a long distance trip and noticed a strange noise when I went to check my oil. I couldnt get in to the dealership at that late hour on a Friday. Express Auto Service welcomed me despite the fact that it was closing time, they assessed the vehicle, found the problem, and are taking care of everything. They were so nice to me too. Thank you!
Good people doing quality work
Express is exactly as they describe Express there super fast and friendly wonderful staff my new go too place!
One of the faster places in town to get an oil change. I was not sitting there for 3+ hours like I would have been with Firestone or merchants so I'm a happy camper!
Having owned a small fleet of vehicles I've tried many auto repair shops around town. None have been as consistantly reliable and trustworthy as Express Auto has. They stand behind their work so you don't have to worry about having to make the same repair again! Their prices are average, but with the return customer discounts and the peace of mind in knowing that you'll have the best repair warranty in town, they're very affordable. I recommend them to all my friends, ask for Roger!
Never a bad experience. Always helpful and always honest about what I need and what I do not need or what I will need in the future with an estimate so I can budget for it.
I love this place. I always get a fair price and professional service.
Arrived a little after 0800 for emissions test & was in & out quickly! Customer service from start to finish was great!
Just amazing, very respectful front clerk. Completely considerate to the fact that I maintain my own vehicle.
Good customer service, nice people
Had to wait a little bit it was Saturday
Always good work and great service. A couple of the ladies are very blunt so if that's not your thing just be prepared
Very polite and professional staff, they definitely put the express into their services. My wait time is never outrageous.
Greeted as soon as I entered the office and got checked in. They have a nice waiting area with refreshments and a TV. I didn't have to wait long for what my car needed, Jordan explained to me what had been wrong and what they did to fix it, he answered my questions patiently and politely. Will come back for future needs.
Very fair and honest shop. Competitive prices and high quality service.
I have gotten my state inspection done here several times now. The staff has always been friendly and the service is prompt.
Very efficient and courteous. Customer driven with comfortable amenities while you wait. Highly recommend.
Good service. They look out for the best interest of their customers.
I visited Express Auto Service for the 1st time during this week and as a result I've found a new home for all of my automotive needs. The State Inspection took only 10 minutes without an appointment. I then brought back another vehicle for a State Inspection and oil change with tire rotation and was out of there within 20 minutes, again without an appointment. The Customer Service Manager was the most friendly and professional person I've dealt with in years. The coupons they offer are exceptionally helpful to those of us on a fixed income. Thanks Lori & Staff.
Always the best service and customer support. Thanks express you guys are superb. Highly highly recommend
Great service, customer service is good. Waiting room is nice. Fast repairs and local shuttle service.
Friendly staff, knowledgeable mechanics and quick service.
Totally impressed! Just stopped by to drop off some toys, for the toys for tots, and I was blown away how helpful and friendly everyone was. I will definitely be bringing my vehicle to you in the future!
I have used Express Auto since moving to VA in 2000. I have found their prices to be reasonable and their work to be quick, complete and reliable.
Pretty good place, at least for the emission test we're having done
VA state inspection completed; they caught the same thing I had previously expected I would need and nothing extra. I was actually also offered to take a look at it (I needed new rear brakes) during consultation, which is unexpectedly friendly of them. Keep it up, and I'll return next year.
Always use this place to get my emissions done. Didnt get here when they first opened so now waiting for service.
We have been using Express Auto for 17 years. When my 80+ year old parents came into town for Thanksgiving and said they were having trouble with their 19 year old Lexus, they said they had made an appointment with a local dealer to look at it. I told them we would take it to Express Auto. The shop found the problem and my father said the car hasn't driven so well in years. It was affordable and done quickly. I love this shop!
They not only fixed my cylinder misfire and got my Saturn running smoothly again, they listened to my concerns and addressed them all. Too many repair services want to overdiagnose and oversell to women. They don't, and that honesty is of great value to me.
I needed to have my van serviced and was not able to take it to the dealer because of the scheduling that has to be done in advance. I had Express Auto Service do the recommended maintenance on my van. They were very courteous and helpful. I was able to get my van in without an appointment, have all my work completed, recorded, and the maintenance light turned off. The work happened to be less expensive than what the dealer would have been, but that was not what I was looking for. I needed to get back on the road and was able to continue my commute, due to their skilled mechanics. I would recommend them for your maintenance work.
David
Efficient, thorough and cost effective service always. Top notch customer service.
From start to finish Express Auto provided the exact services we needed while taking every reasonable Covid precaution. Highly recommend.
Excellent car care place, staff is efficient & friendly
Christian was the ultimate professional. He arrived at my place and did a great job repairing my car in a timely manner. I will definitely use Christian again!zmhtr4
Very efficient shop and fair price for my oil change on my F 350 diesel. I have used Ford dealers in the past and Express Auto is better in my opinion. I have used Express Auto for oil changes and state inspections on several different vehicles. They report to carfax which is very important to me. I highly recommend this shop.
Great customer service. Comparable pricing. Nice waiting room accomodations.
Fastest most friendly shop in Fredericksburg to get your automotive needs taken care of.
quick and for an oil change/inspection and emissions was only $94 cheaper than most places
Went for an inspection they wanted to charge twice as much as they did ~6 or 7 months ago and they took quite some time to even get car in back.
Many years of good service on several cars, several family members.
I came in for service unexpectedly and without an appointment. I was told that there might be an hour wait because of customers ahead of me. I made a cup of coffee and settled down for several hours, based on experience elsewhere. Imagine my surprise when, 20 minutes later, they called my name and informed me my car was ready! I've never experienced a time when work was done substantially earlier than expected! Good work!!
Daughter broke down an hour away from home on a Saturday morning. Called based on 4 & 5 star ratings. Wasn’t disappointed. Got her back on road before end of day. Thanks, Roger!
Helpful, friendly, fair. Had AC issues while traveling through F’bg. Service was quick and fair.
Great service, very friendly and helpful!!! Been using them since I moved here!!!
Been a customer here for about 10 years. My wife and I have always been treated fairly. Sure its true that services are recommended, some are trivial, some are more, lets say important or necessary. My experience has been that they are pretty much spot on with their recommendations. You can always decline as there is no pressure to have work performed that you don't want. The lobby is clean and comfortable, coffee is always available and the television is (thankfully) on non news channels. You can drop your car off in the evening, they have a drop box. I have even been offered a loaner vehicle when having major repairs that require a longer wait time. My vehicle is 19+ years old, 200K+ miles and this shop helps keep it running in good form. For the record, I have shopped around, and even tried other service centers. I have always come back to express auto service.
They do great work. They are very professional.
I bring my car to Express Auto because diagnose my car for free (if it's a simple look where they don't need to take anything apart), they fix my Saab 9-5 for reasonable prices, and they have a great rewards program. I recommended them to my family. Plus they have a AAA discount.
I’m traveling from Louisville, KY and a red light (which turned out to be the coolant light) stayed on for a couple of minutes. I went to Express Auto, and the gentleman behind the counter checked under my hood and filled to the max line. Assured a peace of mind free of charge.
Great service and quick! State inspections available on Saturdays till noon.
You guys were awesome. I will advise of great customer service everywhere I go.
Awesome! Really good customer service, friendly and professional.
Great! Expensive on some work.
Fast and prompt service. Coffee and water in the waiting room professional staff
Good, quick service. Went for an inspection and didn't have to deal with a bunch of suggestive fixes.
We've been loyal customers of Express Auto for approximately 8 years. We have 5 vehicles regularly serviced with them. They honor all available coupons, whether you have them or not. They don't use pressure salesmanship and do the work that is necessary and point out issues that may require immediate attention or attention soon. In all the time using thier services, I've never had to go back for a fix and nothing has ever gone wrong with a repair. This is the place to go in Fredericksburg for all your auto servicing needs.
Went for oil change. Fast, friendly, and quality service. Will go back again.
Excellent Customer Service! We are a military family that has lived in 5 states. It is GREAT to have a shop I really trust with my Honda Accord. They were efficient, professional, and extremely helpful. They were able to diagnose and fix a problem that I had for years in just 45 minutes. Thank you for offering a safe, clean environment for my family while we wait. My kids actually look forward to going. There is no comparison between this small business and the awful service we have had at dealerships. Thank you for going the extra mile for us....
Went in for an inspection and was in and out in twenty minutes! Great service and wonderful employees.
Extremely fast service! Awesome customer service. This is a great place!
I completely trust these guys with my vehicle, and they charge reasonable prices.
Needed emissions testing and they got me in and out fast.
Quick service, nice workers. Waiting area with coffee.
Busy all the time but worth it always. Great service good work.
Great service, now in covid times they try to make have their space in the best condition possible
Affordable, honest, fast! Love those guys (Roger, Rita, Vickie)
I needed to get my car inspected, and in the process found I needed a major repair. Express let me use a loaner vehicle so I could make it to a doctor's appointment and worked on my car all day. It was a very time consuming repair and when I arrived near closing found that they were still working hard. I appreciate the mechanics staying after closing to make sure everything was all right with the vehicle and I had a working car to go to work in the next day. John Hammitt inspected my car and went the extra mile that day, and I appreciated it. It is nice to find a place that I feel like is really looking out for me.
excellent service as always
They overcharged me like crazy, but at least they were nice and willing to fix/partial refunds after I made them aware that I thought I was overcharged. Most places wouldn't do that.
Great Customer Service, I use sporadically for State Inspections.
First time going here to have our 2006 Impala serviced for routine maintenance, i.e. oil change, alignment, tires rotated. While doing the alignment, the mechanic found a bad wheel bearing. It was an expensive repair, but we were happy they found it before it caused a major problem for us down the road.
The people there were courteous, helpful and professional. We are new to the area and wanted to find a trustworthy AAA recommended shop close to home, and I believe we have found it. Thank you to Vickie, Dan and Kevin for your kindness.
The Scarboroughs
AWESOME customer service. Reliable auto care!
Fast friendly service. Received state inspection/emissions, done within 30 mins.
Express Auto is quick, easy to use, courteous and a good deal for a synthetic oil change. Thanks!
When I was faced with mechanical problems on my Mercedes (my first at 80,000 miles), I decided to bring a friend with me to the checkin counter. Being a typical woman, and 80 years old, I have never taken the time to understand anything about cars, except drive them.
We left the car to be diagnosed. Then a bit later, we received a call from one of the ladies at checkin explaining the mechanical diagnosis, along with the costs of labor and repair. As a female, I was totally in awe of her -- my friend listened and understood everything as he went into more detail with me. Of course, I am more focused on costs of the repair.
I think I can sum up my visit with Express Auto this way -- MY FRIEND SAID IT BEST -- as he told me afterwards, "they had me when we first checked the car in. I noticed how the man checking you in always had eye contact with you and knew I trusted them, instantly." My friend works for Homeland Security and I trust his word and his ability to focus on trustworthiness.
I have been bringing my vehicle's (for routine maintenance) to Express Auto for around 10 years. I feel as my friend expressed and have always left with a good feeling knowing I am in good hands. J. Baker
I like my first service here.
The customer service is always the best, top notch. Our vehicles on the other hand are a different story. I dread going to any auto repair place because I have had bad news 9 times out of 10. That said, Roger went out of his way yesterday to help us solve a problem with our 2007 Honda Civic. We have 62,000 miles on this car and had hoped it would be a great vehicle. Well, we learned yesterday that Honda Civics 2006 to early 2009 have a weak spot in the engine block (in case someone reading this has one, beware) and ours decided it was time to show itself. We also learned that Honda extended the warranty on these engines an extra 10 years. Unfortunately, we missed this deadline by 2 months. We called Honda and they can do nothing. We bought our car used from a trusted reliable source with 30,000 miles on the vehicle and have put another 30,000 on it and now it is done. We still owe on this car. We are truly disappointed and wish Honda would have let us know or offered a recall on these engines.
Express Auto from our experience has always been honest, (I don't say that lightly) I've been burned by several auto repair businesses who claim to be honest.
We will always have to repair broken vehicles. I'm not a mechanic, which means I need to trust the person, not only fixing my vehicle, but caring for me when I'm wondering what my next step will be financially, or when I feel like the wind has been knocked out of me and I need a moment to gather myself. I could see that Roger was genuinely concerned about our situation. He had the same thing happen to him and he took as much time as needed to make the calls to try and make this situation the best it could be.
Excellent service. We have gone here for years with our vehicles.
Great service. Very quick, even when busy!
Top shelf service as always. Wouldn't go anywhere else in Fredericksburg.
These folks are the best. Warm greeters and competent repairmen.
Easy to make appointments, friendly staff, and always clean inside.
Professional, Courteous and reasonably priced. Highly recommended
It was fine nice and courteous people there are well like
My son's car broke down going from East Carolina University to Prince William for a hockey game. Had the car initially towed to another facility. They said they were busy and kept putting off looking at it. I called Express Auto Service and they helped me get a tow truck to get the car moved. They looked at the car the next day and was fixed that afternoon! The young ladies in the office we're very very helpful and knowledgeable. I give them great praise for helping in a tough situation.
Always friendly and quick quality work. Been going here for years and will continue.
Got my emissions done here without a hunch! Very professional place
I think I found a new spot for my oil changes & inspections
I always receive quality service at Express Auto Service.
This is a great place that is honest and affordable, highly recommended
Did good work on my car. Was quick and a fair price.
Great people. Very friendly. Helpful. Their prices are good
Definitely deserves five stars. They did a state inspection on a Saturday in less than an hour. High five!
I trust this place more than others. They are not out to make a quick buck off you
They're always fast, professional, and nice! This is my favorite shop in the area!
Fairest and best repair shop in town
Theses guys do good work at a reasonable price.
Quick easy service by friendly competent people.
Very pleased with your work. Thanks for fixing my window and not charging me a fortune for it!
Fastest service I have had in a long time. Well done
Been going here for years. Honest and affordable
Quick, but very busy. Uncomfortable waiting area, not very cordial.
Fast service, great price, good wifi.
always fair and friendly...been going hear for more than 13 years w/o a single complaint
I had my Jeep Wrangler repaired and serviced, and picked it up on 11/19/2014. I filled out a comment card and I thought I left it in the basket, but I just discovered it this morning (12/29/14) stuck in the paperwork. Well this shop and the expert mechanics are just too good for me not to get my comments published. So it was my first visit to the shop. Had everything done to the Jeep (1999, bought it new, 292K miles, and it was in desperate need of top to bottom service...repair order was 6 pgs long) Now, my Jeep is running as if it was 1999! My comments on the card: "Finally! An auto shop where I know the mechanics are Real Pros!"
Owners are good people and they stand behind their service.
Only took like 15 minutes to get in and out for my emissions testing.
Have taken all my vehicles to express since I moved to Fredericksburg in 2002.
Service is nice and friendly, great customer service
Great place to find honest mechanics
Great service. Best in Fredericksburg
Quick service with a decent price
Great service every time.
Great place, professional and fair. Ron,s work is the best.
Friendly and professional! I found a new auto service and will be back!
Best auto service in town
I havn't experienced first hand, but for what they did with the dog rescue many furry lives and transporters are eternally gratefule. A company with heart in a cold money hungry world.
They always do great work and they are very polite
Reliable. Reasonable prices. Good repair and maintenance facility.
Super quick and the staff was very nice and accommodating :)
They are on of the few places that will do state inspections on the weekend.
Good prices and quick work. Thanks!
Great group of people working here
Very nice place and honest people
Quick service, nice staff.
Went in for inspection and it was very fast. Less than 20 mins
Great service and good diagnostics!
Too expensive for car repairs!🙄 …
Great service, really fast, and trustworthy service!
Had some issues with an overcharge, but issue was eventually properly addressed.
Nice people but be aware of labor fee.
Great service, nice staff
Everyone has been so nice and friendly.
Great customer service and reliable service
Fast service and friendly staff!
Service was quick and fairly priced.
They diagnosed and fixed the problem quickly and I was out of there in no time.
These guys rock ! I’ve been going for years !
Outstanding service and great customer service.
Great Service. Highly recommend.
Good work at a fair price.
Quick and easy and waiting area was relaxed.
Great auto shop!
Spectacular service, in and out within an hour.
Knowledgeable mechanics, great management.
Top notch people working there. Thanks alot.
Right price and excellent service.
They are nice and friendly thanks Vicky
The people there are friendly and professional. The work is quality
Great customer service and wonderful work
Very nice and professional.
Quick, cheap,and good work
Quick inspection service
Polite and pronto honest svc
Always professional and very helpful
Just setting a date for work that needs doing.
Very clean, quick, and respectful.
👍😁 …
Great service. Thanks guys and ladies
Only place I trust with my personal cars and my fleet.
Always a good experience.
Excellent service every time.
Good service andvquick
Great service honest mechanics
These guys are phenomenal!
Courtesy, efficiency, quality!!!
These people are the best!!!
In and out.nice people
Lovely people and fantastic service
The expertise of the mechanics was great
Prompt and fairly price service.
Honest and professional
Perfect poignant precise for every dollar
Good job and prices
Great service
Great folks...
Great service
Great Service
Excellent Service!!
They tell you the truth
Fast and affordable
Excellent Service!!!
Was in and out with my inspection.
Nice people
Always good service
Dependable service
Best shop around hands down, never had an issue with them, the only place I take my vehicles to when I have to since I do most work myself.
This my go to place for a shop.
Good service.
Very professional!
Awesome experience
Good
Good
(Translation) perfecting
(Original)
Perfec