Reviews of German Auto Service LTD. (Auto Repair Shop) in Grand Rapids (Michigan).

German Auto Service LTD

479 Reviews

343 Comments

Auto repair shop

Auto repair shop

2189 Avastar Pkwy Suite A, Grand Rapids, MI 49544, United States

Description

Information of German Auto Service LTD, Auto repair shop in Grand Rapids (Michigan)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of German Auto Service LTD

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Reviews of German Auto Service LTD

Christopher Luxon

German Auto Service has been my preferred service provider for about five years…through my first BMW, and continuing with my second. Given my experiences there, this review is long overdue. The staff presents with friendly professionalism. They have offered good direction on needed services and repairs: indicating what requires immediate attention, and what can be monitored and addressed later. GAS’s experience allows them to offer suggestions for future service and improvements specific to my vehicles. They have been aware of things that I certainly wasn’t. Obviously, I trust German Auto Service. Give them your business, and you will too. Stop by and check out their new location…have that noise checked out, schedule to have an oil change, have an alignment done after a pot-hole riddled winter. Grab a coffee and check out the cars while you wait. It’s worth it.

Daniel Fox

My first time at German Auto Service's beautiful (and spotless) new facility. Joe Z. handled the minor (for him, not me) repair and gave me a comprehensive checkup on other aspects of the Cayman. The GAS guys are true experts, and the place runs with a real German efficiency. It was nice to be back. (Note to Audi folks: GAS has probably the most accomplished Audi service tech in the area in the person of Dan Cox. You won't find a more talented tech.) Thanks for the excellent service, Ben. The Cayman will be back for pre-winter services in September or October.

austin morley

The BEST Euro shop in West Michigan. They’ve worked on all three of my cars now, and I have no issue driving 45 minutes out of the way to get them worked on here vs the other guys. German Auto Service is very professional and they have a tier 1 service shop and location, that can can handle anything you throw at them. From alignments to major work, they have the right tools and technicians for the job. Super thorough work and done in a timely fashion, too. Josh and Drew up front are great, too!! Super friendly with a clean waiting area if you need. They simply continue to go above and beyond to meet my high expectations for my fine Euro cars!

Drew Martowski

Highest recommendation. Everyone I've interacted with at this business is a pleasure to work with. Very clean shop. Excellent and modern communication. Recommendations all make sense and seem reasonable. It's evident that they take pride in quality at every level of their business. My wife doesn't drive a German made car and is bummed that she can't bring her car here.

Jordan Goetz

100% best shop around west Michigan area. Shop is clean, and well kept up on. They took their time and were diligent with their work. Honesty, awesome customer service. Kept me updated throughout the entire process! 10/10 will bring my cars back.

Walter Esese

I brought my car in for a clutch replacement and tune and the guys as GAS did a great job! Apart from my parts shipping being delayed the work stayed right on the timeline. They communicated well and quickly. I honestly wouldn’t wanna take my car anywhere else.

Kimberly Allen

German Automotive was great!! They let me drop my car off and squeezed me in when they could. I just needed a new battery and was in no rush, but I had to get a “jump” from my insurance roadside assistance people, so the timing was tricky. GA was very flexible and it was appreciated!!

Adelynn Campbell

Truly,hands down, a better than any experience with a garage I have been too. The experience would be akin to the difference between going to a high end espresso bar over a McDonald’s for your coffee. My inspection was covered with suggested work, notes to back up those suggestions, and pictures and videos to document what is happening under your car. Truly am over the moon with my experience and I haven’t even picked up my car yet!

Laura Cross

If I could give more than Five Stars I would! My repair work and brakes were completed timely and thoroughly. Josh was very easy to deal with and professional. Their facility is very clean and kept up. I have only been there once, but I will be back!

Tom Davies

Excellent Service from Start to Finish. Best Maintenance Report on a vehincle I have ever received. The facility is clean compared to the other shops I have gone to my entire life. This is how mechanics should be done. They have my business from now on moving forward and if you value your vehicle and your investment you need look no where else for your shop. The Website and google are just the beginning. Swing by, stop in or call and see the difference.

Jeff Schutter

GAS knocked it out of the park again for caring for my German cars. I brought them a Euro-spec BMW with a catastrophic overheat and they put together a plan to get the old beast back on the road. They helped source the hard to find parts the repair needed and put one of their best techs in charge of the rebuild. I'm always impressed with their ability to handle the difficult projects I bring them!

Theresa Ockaskis Allen

It was my first time taking my car here for an oil change, not only did they perform the service they also found the air leak in my tire and squeezed in time to replace the tire valve as well. They also washed the vehicle which was greatly appreciated ....and the icing on top, they provided a complementary ride to and from my home. These guys go above and beyond!

Adam N

I took my Mercedes here and they took care of it from start to finish with the kind of detail and quality you would hope having invested in a great vehicle. Furthermore, everyone I interacted with was an absolute professional, very welcoming, and transparent about the process. Should my car need more repairs in the future I will be back.

Mark Haslem

German Auto Service, it seems, just cannot help themselves in their provision of both the best mechanical work on your German car, but also in terms of their unmatched and superlative customer service! This place is the “real deal” if you want and need the best service for your car (I think even Opels are included, if you’re old enough!). The customer service, in depth knowledge, and timeliness is the best in the business. I know people with new MB’s and BMW’s who eschew the dealer service and come right here for the service experience. They do it all: From a brand new S550 to a 65 years old MB 280, or ‘73 450 SEL, or a ‘67 911 or brand new. Highly recommend these guys and kudos to them for their honesty and full disclosure, fair prices, and dedication to the craft, the cars, and the customer.

Bob Pekrul

Brought my BMW in for a transmission issue. Drew was my service advisor, and I was happy with the level of communication and straight forward process. Felt very comfortable that my car was in good hands. Will come back for future service needs.

Amy Nequist

German Auto has always done great work on my vehicle, and was honest when it was time to find a new one as repairs would cost more than my Volvo was worth. Would definitely recommend them.

Counterfeit Self Band Page

I came to German Auto Service due to a catastrophic mistake and found they did an amazing inspection and report for the problem. Not only was it professional but the service was personable and kind. Although the problem was above my budget and I need to wait to fix it, I would go there any time to make my Turbonium diesel engine purring like new. Thanks to the team for a thorough report and professional inspection!

Matthew Mandeville

I would highly recommend! Their facility is extremely clean and professional. They were able to get me in for an appointment quickly and they had a great attention to detail that you will not find at a dealer.

David Tilley

Very knowledgeable team here - really loved the process of how they approached recommended fixes, felt like I got to be a part of the process and there was a lot of trust. (Also was quoted a part from Sharpe for $950 that German Auto Service charged me only $450 - exact same part)

Paul Brackell

Great service. Where changing wheels they found another issue that could have been severve and costly. I have used German Auto for years with a whole variety of vehicles. Their service is always top notch and they are very knowledgeable. Pricing is reasonable and they have a customer for life.

Greg Tome

Given the circumstances Ben and the guys did a professional job. I made the mistake of bringing my Q7 to a hack that was in way over his head! The car was with the hack"mechanic" for 2 1/2 months before I had it brought to German. It arrived to German partially disassembled and was further away from being fixed then when it was dropped off. I'm pretty sure if I would've looked into the reviews closer I probably would've cut my cost in half. That being said I'm not sure the hack mechanic didn't do more damage than not. It's running and I'm back to square 1 with the mmi not functioning but I just do not want to spend a lot of money on it so that's on me.

horace lattimore

They delivered great service which was both timely and courteous. Josh and Ben worked me in earlier than expected and restored the top notch performance I desired from my vehicle, Wunderbar!

jonathan sackstein

Drew and the crew at German are outstanding. Very responsive and went above and beyond with their service, including taking time from a day off. We highly recommend them.

Troy Lucassian

Called looking for a very difficult out of production part for my older VW and while they didn't have it, Ben was able to look around and did find where one was available. These guys know their VW parts and suppliers.

James Setchfield

Nice new facility, very friendly. I appreciated the ride home after dropping off my car. I’m glad they moved closer to where I live. Top of the line reputation makes them trustworthy. Oil change and filter, mounted new Michelin pilot sport tires for a reasonable price (for a Porsche). And they were nice people. I’ve been to different places over the years for Porsche service and I’ll be going back to this one.

Rebeckah Mier

Josh and Drew were very helpful and courteous. I have been to German Auto many times over the years for various repairs and maintenance. I have always been treated well and communication has been timely. Repairs have been explained to me throughly and I love the technology they use for ease with appointments and check out. Always a breeze to work with and the new facility is very welcoming. I love seeing the classic cars being serviced when I’m there!

rexesi

Amazing service, I would totally recommend this place for anyone looking at doing anything to their car. Absolute great customer support and amazing facilities.

Kelly McDonagh

I don't write many reviews, but felt compelled to write one for German Auto Services LTD. Despite having a busy schedule, Drew was able to fit me into his schedule in between jobs. He was very attentive to my needs and desires and treated me as if I were his only/most important customer, calling me with updates and such. He and the other mechanics at this establishment were able to get my car back in better shape in a very timely manner. Thank you Drew and the rest of the staff at German Auto!

Corey Friedrich

I called to set up some scheduled maintenance on my BMW. I was given an estimate of the cost in my email which was nice, rather than being surprised at the dealership. When I arrived the staff was extremely professional and friendly. My maintenance took less time than expected and was very reasonable. I waited in the lobby, which was very comfortable. Overall it was a great experience and I will be taking my car here for all its needs.

carrie gale

Wonderful service. Scraped the snow and ice off my car before I drove away that had accumulated until I could pick my car up after work. Thank you GAS.

Jeff Harkema

Over the past two years I have been bring my VW to German. They always do a wonderful job, super friendly service, listen to what I am asking for, ask questions where needed, are always up front an honest about things and always have done excellent quality work. Thanks again to you you for great service!

Randy Pitsch

Was an easy process and they kept me updated during my repair. Very friendly service. Highly recommend!!

Mike VanDyke

Very pleased with the service and professionalism of German auto! This is my first German car and I needed some things checked out and they handled all my questions with patience and professionalism. Their online service for work being done on your car is a very nice bonus and gives you full transparency of what's going on. I strongly recommend them and they have me as a customer from here on out.

Jah EGD

I’m not sure where to start- Besides to say I am SO grateful for Josh and the team at German Auto. A few months ago I began hearing a grinding noise on my 2018 Mercedes CLA 250 4matic. I initially brought my car to the Betten Imports Mercedes dealership. Betten Imports Mercedes dealership quoted the issue as being two front wheel bearing replacements with a cost of repair and other maintenance over $3,000. With the vehicle only having 55k miles, I knew that sounded sketchy- So I began looking for alternatives and came across the great reviews for German Auto Service- Long story short- I DID NOT need new wheel bearings- the noise was NOT even coming from the front of the vehicle. My issue was a FLUID change in my Haldex. German auto changed the fluid and completed the other maintenance for about $1,100. Big Surprise, No more noise! The service was top notch and Josh at G.A.S. kept me updated every step of the way! He was diligent, concerned, personable and flexible in communicating over the phone, through text and email directly. Steve transported me as I don’t have family/friends in this state and did not live too far away from the shop. The diagnostic report was detailed with photos! Transparency at its' finest! German Auto Service has my business from now on!!

Patrick Dykema

Don't waste your time and money at the VW dealership. GAS is the way to go. Much better customer experience. I've had my car worked on here multiple times, never had an issue. Always to the point. No lies or upsells. Fixed right the first time.

Robert Hamilton

I bought a 2014 Mercedes E350 wagon to carry a canoe and kayak on top and pull a small trailer. I did not realize that there there is really only one viable hitch maker for my my car -- Stealth Hitches. SH listed GAS as one of three local hitch installers and a friend had suggested them to service my car. The process did not go smoothly, due primarily to problems from SH with the wiring controller and a reluctance to work with GAS to solve the problem. Instead, SH's position was, "We don't understand why the problem is happening, we don't have a fix, and since it "kind of" works in one light mode (but was totally useless and dangerous in all the other modes) that should be good enough for the customer." For the price of the hitch this was not acceptable. I told GAS if it didn't work right I didn't want it. I was shocked that SH was willing to accept faulty trailer wiring, particularly with all the liability issues that businesses complain about these days. But GAS went to bat for me and pushed SH to to help solve the problem. The trailer wiring works perfectly in all light modes. I think both GAS and SH learned a lot from this installation. I'm very happy with GAS advocacy and persistence on my behalf. I know they put a ton more time into the installation than I was billed. The "European style" hitch is complicated, but robust. I hope SH improves their electrical engineering designs, their marketing and business practices and recognizes that folks who pay for their hitches do not want that "sort of" works on their high end cars. I'm only giving GAS 4 stars because I had to make an unnecessary trip into Grand Rapids only to find the first "fix" did not fix anything. But for that I would give them a five.

Mike Kirchner

First class team and service at GAS. Best proactive customer communication I have ever experienced. Pics of car as received and every issue diagnosed give ultimate credibility to their work. Never a disappointment

Pammella Laszlo

Great work by the German Auto team! They truly focus on what you need and do all this at a reasonable price. Will definitely be back and highly recommend 👍 …

Dawson Gray

Truly top notch service from these guys. This place should be the standard of auto service. I had them replace my dual mass flywheel and swap my brake fluid. The work was done quick, and the car is ready to drive another 100,000 miles. I love their online checklist system where they take pictures of the issues and inform you of exactly what they think needs to be done. It also allows you to approve or deny of the services they recommend. I will take my car here for any service that I don't want to do myself.

Dane Eli

These guys are the best for any of your German car needs. They even helped me out on the spot today which usually can't happen but they are just so awesome,they will go out of their way to assist you when possible!

Robert Ruiter

This place is amazing. The dealership had it and didn't know what to do with it. Brought it to German Auto and they had it pretty much fixed within an hour. Kept me informed the whole process. Would go back again and would send family and friends there. Thanks Josh

Henry Barry

I am new to the community and did a little snooping to see who provides well-rated foreign car service. I also made a few calls before deciding. Josh treated me patiently and with courtesy. He scheduled my appointment in a reasonable time frame (considering COVID, etc.). The e-mail follow-up was efficient and simple to use. Josh was also adaptable in minor modifications to the service. The process of dropping off the car and picking it up was easy. I also received texts and e-mails as to the progress of the work. The work took care of the problem and the car was returned in good condition! It also cost about 25% less than what the car dealership would have charged. Thank you! Since posting this review, I returned 11/2022 because of this excellent first experience. Today, I dropped off the car for an oil change. I did not have an appointment but Josh worked me in. Josh asked if I'd like to wait (in their warm, comfortable waiting area) of if I needed a ride (I wasn't smart enough to ask, but assume they would have shuttled me home). I had anticipated that and had arranged to run some errands with my wife. Josh kept me informed as things progressed. Between texts and e-mails, everything went smoothly. I will keep going back!

John Dombrock

Beautiful shop. Well run and top notch auto repair for your European car in Grand Rapids. Would recommend.

Kris Kinsey

German Auto did a fantastic job working on my BMW 328i xdrive. Steve communicated with me the whole time to let me know how things were going and Ben the owner even followed up with me afterwards to ensure all had gone well. 10/10 would recommend and will bring my car back next time an issue arrises.

Maurizio Vozza

It was a great experience- I wish more businesses would follow their philosophy. Attention to detail, great communication, and ultimately they did a great job in everything they were asked to do.

Jacob Shaffer

My wife was always complaining that the kids were late to school. German auto went above and beyond to make certain the Unitronic Stage 1+ do what it's supposed to on our family station wagon. Thanks German Auto!

Amy Paas

German Auto is very clean, friendly and professional car service. I trust their recommendations and professional advice on keeping my Audi A4 running in tip top condition. Ben and Josh are awesome at their jobs and I highly recommend them to anybody looking to have their car serviced for major or minor repairs. All repairs have been done in a timely manner and they keep you very well informed if other issues are found during their inspections. Thank you German Auto for all you do!

Kristina Beauchamp

Trust is important in the auto repair service industry and German Auto Services has definitely earned our trust! We have serviced our BMW and Audi here for years. They are very personable and I can always rely on them to take the time to fully explain issues and recommended repairs. They're also upfront on which repairs are urgent or which can be safely deferred. Most importantly we've never had an issue with any of the work that they've performed on the cars.

Nasty Jag 97

These guys are The best at what they do! Got my Audi running in tier top shape I recommend them to anybody they handle business right honest And will leave u satisfied Once job is done!!

Dr. Robert T. Mullane III

I've been an active customer for 43 years for I've been through 18 different Mercedes-Benz automobiles. Moreover, I've worked with two different owners over the years and I can tell you they are the most honest and capable in the field. Period. You need go nowhere else if you own any German car. Thank you. Robert T. Mullane III

Ulysses Perez

Best car service in town. I've been taking my cars (BMW E92 328i & E63 M6) to German Auto Service for a little more than 1 yr now. One word to describe this place is, Amazing. Their work speaks for itself, and I'm very happy with the quality of their work. The owner (Ben) is very professional and humble and will assure you not only quality but prices that are affordable for your vehicle. I'm very pleased with the amazing work the whole crew of German Auto Service has performed with both my BMW's. I highly recommend this place, I promise you won't be disappointed. Thanks Ben and the crew for your amazing services.

Mike Bockenstette

Thank you Drew & Ben ! I traveled from East Lansing to Grand Rapids and I'm glad I did. I tend to ramble on about not only my M3, but cars in general....these two never interrupted me or contradicted me. Thank you both for your professionalism and listening ear....Mike B

Jamel Embree

German Auto Service, LTD customer service is paramount! The facilities are extremely clean. The staff were very polite and professional the entire time my car was being serviced. I received frequent updates on the status of my repair. Also the staff were extremely patient with me when I asked detailed questions. I'd like to give a special acknowledgement to staff Ben and Joe. They both in my opinion exemplify a level of professionalism that I wished all auto repair staff obtained. 5-27-2022 Recently visited the new facility. It's simply awesome. When I entered the facility it gave me a feeling of being in a dealership. Only difference is the same staff greet you with a customer service that's second to none. One thing I can say about this organization is they treat you like youre driving the latest newer model cars regardless of year of your car. This is the main reason I found German Auto. Once my car was older and out of warranty, the dealer that was providing me service seem to decline. With German Auto, all customers are treated with the highest quality no matter what you drive.

Robert Lindgren

Very friendly and professional service. The detail of all issues and photo's provided were outstanding for my 2007 Porsche Cayman S. Would certainly recommend German Auto Service.

Chris Fischer

I have taken my car here a couple times and it always a positive experience. Both Josh and Dan were pleasant and knowledgeable. I wouldn’t hesitate to bring my car in here again.

Mike Homrich

All of the guys in the shop were professional and very friendly, top notch customer service! New software is user friendly and the pics included are a great way to view and document your cars issues. I felt I was dealt with fairly and honestly when asking about what absolutely should be addressed during this visit and what could wait. I will definitely use German Auto Service for all of my cars maintenance needs in the future.

Julio Morales

First time in many years using German Auto Service. I solicited their help with maintenance and upgrades to my car based on recommendations from a friend that has had great experience working with German Auto. My first experience has been very positive. Great communications, transparent pricing, and good quality work. I also liked the ability to see work orders and progress pictures online to see exactly what is taking place and how the car looks.

William Green

I’m having a problem with a Mercedes transmission. The local MB dealer had the car for the ENTIRE summer of 2020 and never solved the problem.... On the advice of a good friend, I gave German Auto Service a try. They did all the diagnoses they could without tearing the trans apart and came to the conclusion that I should try the dealer again. There are additional details that led German Auto to believe the Mercedes should stand by a prior repair and fix the car for me. I’m thankful for their opinion as I was prepared to spend thousands of dollars!! I truly appreciate German Auto’s honesty and integrity. They’ve earned my future business!

Ram Krishnan

Has the pleasure of working with josh service advisor who was very professional kept me appraised of the situation every step of the way replaced the alternator on a 1984 300SD plus performed several tests and got me on the road. The garage is very clean friendly staff. Really satisfied with the service

Caitlin Eyk

I had been looking for a reliable and trustworthy mechanic for Mini Cooper after a few poor experiences. German Auto Service was prompt, friendly, honest, and professional. I would recommend them to anyone.

matt zinger

These guys are alway professional, polite & detailed oriented. Beautiful facility. Shout out to Ben, who alway dose his best to keep me update on progress or issues as they come up. I would highly recommend any service from German Auto Service. ( I had routine PDK transmission service & front end work on my 2013 Porsche Panamera GTS)

Zach Goebel (ZachGoebs)

Went in for an issue with a belt and an oil leak, everyone was extremely friendly and accommodating throughout the entire process, even hanging out on the phone for 15 minutes to go over the report on my car and explain the necessary maintenance. 10/10 would recommend and will use them again!

john sherman

The service advisor Josh was excellent. He kept in constant communication with me on my vehicle status via texts. I was impressed with estimates including pictures of my vehicle, parts that needed replacing, etc...all right on my phone. The new facility is beautiful. You could eat off the floor in the shop....very clean and organized.

Michael Miller

The team at German Auto is wonderful! I have had two vehicles serviced their over the years, and whether routine maintenance or repair type work their service is top notch. Very friendly team, knowledgeable, professional and courteous. Their pricing is competitive which creates a great value for money and contributes to an overall wonderful experience!

Kelly D

The best place for your cars. Great customer service. I appreciate how well they communicate what my car needs and what they are doing. They are extremely clear and precise.

Scotty Pearson

I was referred here by a friend and I am grateful. After taking my 2013 BMW to another shop just for a diagnostic, my car sat for a week and was never touched. At German Auto, I was scheduled, communicated with via text and email, updated, and given options as to what work I wanted to do during that time! That first experience brought me back for an oil change, and I will continue to come back. I was even contacted by Ben the owner both times. Cleanest auto shop I’ve ever seen!

Cory Strehlow

Josh and the team at German Auto took exceptional care of me and GTI when I brought it in to have a new clutch installed. They were timely, efficient, professional and were able to get me back in my car sooner than expected. Have put 500 miles on it during the break in period and it’s running like a top still. Pulls hard and aggressive like it should!!!! Thank you GAS Team!!!

Joe Herrera

Went in to get a diagnostic on a coolant system leak, wasn’t scheduled for a month out for the service, Ben called me and said I can get you in sooner….dropped my car off on a Friday they looked at it that day told me the issue, waited till Monday to have them order the parts I needed and I had the car done on Thursday! Ben and his team are amazing and the service both costumer and mechanical was flawless! I will be taking my car to them for now on with 0 hesitation!

keegan allmand

Best shop I’ve ever gone with! Very polite and knowledgeable staff. Took care of my car in a very timely manner. Will definitely stay loyal to German Automotive, and highly suggest their service

James Hunter

This is the second time at German Auto Service for my 2001 BMW 530i. The inspection, contact, and service were exceptional. The new facility is great and the feedback on what needed to be done via a new computer program works really well.

Mark Haslem

The gents at GAS continue to set a high bar! They are the real pros who know all the German cars from the ground up: From the newest Mercedes Benz S Class to a 1956 Porsche 356 or a VW or BMW, and everything in between, GAS has you covered. They do great work, on time, right the first time, and at very fair prices. You could not ask for anyone better! They're not "cheap," nor do you want a "cheap" mechanic to work on your fine German automobile! But, they're quite fair and competitive in their fees. On top of that, they're great people who are members of the local community and whom we are proud to support and patronize. Their service is impeccable, and that is a real accolade for this reviewer, because I am quite particular about my cars! You cannot go wrong bringing your car to GAS! Highly recommend!

cindy heilmann

This is an amazing place. I was looking for a place to service my BMW. The dealerships we’re quoting me a large sum of money to fix small repairs. So I was referred to German Auto from a trusted friend. I can’t even tell you how happy I am. They are fair, trustworthy, kind, and professional. I would highly recommend this place and they are now my only place that will service my BMW. I drive from Kalamazoo to Grand Rapids just for their service.

Jorg Warmuth

German Auto Service did a full engine swap for my BMW M3. They were there for me the entire time, far beyond of what would be considered great customer service. Where BMW fell short, repeatedly, German Auto was there ALL.THE.TIME! The work performed was outstanding, their patience, customer service and craftsmanship is second to none! I did bring another of my vehicles in for just an oil change. German Auto had that completed faster than any quick oil change places, with a full complimentary vehicle inspection. These guys are the best!

Allen Foster

Hands down the best customer service I have ever had with any auto repair shop. Ben and the team are the absolute definition of excellence. I have been taking my VW Golf R there since I bought the car, I have had it in for several services and unplanned issues. I will continue to take my vehicles to their shop for as long as I can. If you call and their lead time is a little long, its because their service demands are very high, its worth it every time. I know the team is also working on growing as a company and that is awesome! We need more shops like GAS and more business owners like Ben! Thank you guys for everything!

kevin warren

First class place and experience. I’ve never had such detailed explanations and knowledgeable folks who systematically work through issues (if you have any). All with pictures which we all know are worth a thousand words. Don’t hesitate with these guys.

Bryan Plesner

After taking my car to the local shop and still having problem after problem, I decided to take my Volkswagen here and I am VERY impressed and truly grateful. Josh was very professional and was very good at explaining the problems with the Volkswagen. I only just drove it home, but I can tell the car is running A LOT smoother. Thank you guys!

Lexie Jelens

German Auto Service was very professional and nice, but if you have an older car that is not luxury (think older Volvo) this is not the place to go - they charge over $250 just to diagnose! I took my vehicle to Housekamp Auto on Division in South GR, and they FIXED the problem for under $200.

Mike Hinkel

Great service with excellent communication. Highly recommend and the new shop looks fantastic

Angela Le

I've used German Auto Service for various repairs and maintenance over the years. The work is always well done and for a reasonable price. I appreciate Ben's honesty on required vs. nice to have work on my vehicle. He's not going to push unnecessary work on you or pressure you to add-on. Highly recommend and will continue to make German Auto Service my go-to.

Stephen Rockwell

Great, honest service, done right and on time. This is the place to go if you need your Audi, Porsche VW or other European car serviced. Their shop is immaculate, which tells me something about the way they run the business. Communication is also top notch. GAS is a pleasure to deal with.

Rich Forbes

I have used German Auto for 5 years to service and address all the service and repair needs of my 1984 and 1996 Porsche 911 Targas. They have addressed a myriad of issues and challenges. They have always been very professional, thorough and cost conscious. My cars are running great and I highly recommend German Auto to any Porsche lover.

Collin Riemersma

German Auto Service is the best place to take your BMW period. They are incredibly knowledgeable and skilled and do their work for a very fair price. They over-communicate (a good thing) so you know exactly what is going on with your vehicle and can choose the next step wisely. A great shop with outstanding customer service. Highly recommended.

Mark Haslem

The gents at GAS are simply brilliant! They are real pros who know all the German cars from the ground up: From the newest Mercedes Benz S Class to a 1956 Porsche 356 or a VW or BMW, and everything in between, GAS has you covered. They do great work, on time, right the first time, and at very fair prices. You could not ask for anyone better! They're not "cheap," nor do you want a "cheap" mechanic to work on your fine German automobile! But, they're quite fair and competitive in their fees. On top of that, they're great people who are members of the local community and whom we are proud to support and patronize. Their service is impeccable, and that is a high bar for this reviewer, because I am quite particular about my cars! You cannot go wrong bringing your car to GAS! Highly recommend!

Arturo Pereira

I must admit, I was a little bit scared about taking my Mercedes to German Auto Service, LTD. I thought it was going to end in a huge bill and a long time waiting for it to be repaired. I had had a bad experience with Community Automotive Repair (bad service and very expensive) for a lesser problem with my car a while ago. Instead I had a totally opposite experience with German Auto Service, LTD. Ben was so helpful and friendly. They really care about you and they appreciate your business. They fixed my Mercedes very well. Ben asked for authorization every time it was going to take longer to repair the car. There were no surprises. I am so impressed. Their knowledge in German cars is undeniable. They are experts in the matter. I have become a raving fan of German Auto Service, LTD. I truly believe they are absolutely the best in town and their prices are fair. Their service is beyond expectations A+++

ken meinke

I have a 2005 SL500 which overall, is in great condition. Like any car that is over 15 years old, things happen that need to be addressed. I recently had a hydraulic fluid leak that was hard (for me) to identify. I took it to German Auto Service and the issue was quickly identified and taken care of. They worked with me on scheduling the repair as I live out of town had had a limited schedule to get things done. As, always, they were proactive and transparent throughout the entire process. The job was completed on time at the quoted cost Josh and his team were excellent and I would highly recommend them. They have earned my trust as a customer.

Jesse Ziebarth

All I can is wow! These guys are awesome in every department. To start off I am familiar with cars and have worked on them for awhile but one area I am not great at is chasing electrical issues. I had a mini cooper that turned out to be a nightmare after I bought it and German Auto saved it after discovering multiple issues. German Auto was not only willing to work with me on the repairs but their part prices were competitive. I really liked how they made you involved with the repair every step of the way and were willing to explain an issue in a "dumb" down version if I did not know what they were talking about. This was my first time using them and it will definitely not be the last. Highly recommend!

Chuck Damon

I have had numerous German cars (VWs and Audis) and have had all of them serviced at GAS for about 30 years. I've always been satisfied with their service and professionalism. I have great confidence in Ben, Joe, and their staff to service my vehicle promptly, properly, and for a fair price. I trust them to be honest with me, and to take care of my car. I gladly recommend them to anyone I know who has a German or other European car.

Randi Bent

Super trust worthy, communicative business. Transparent in repairs and cost, and have an INCREDIBLE tool that allows you to see the repairs in question, ALL notes regarding the repair, and it also allows you to approve/reject any additional repairs that were identified... all without having to call or go into the shop. In addition to that, I was able to checkout/pay for my services FROM THE LINK THEY SENT TO MY PHONE! Super easy. Super fair. Super friendly. Will not take my car anywhere else.

Todd Blonk

Brought my daughters Beetle there based on their reputation, positive reviews and was not disappointed. The vehicle inspection was thorough and straight forward. Ben discussed the findings with me and was honest as to what was an important concern and what could wait until a later time. Pricing was fair and the work was done in a timely matter. My daughter says her car drives like new now and is very happy. Thank you to Ben and his team. Highly recommended!

Jay Wigner

These guys are fantastic. I have had four cars serviced by German Auto ranging from a 1977 Porsche to a 2003 VW Beetle to a 2017 Macan. They have helped get a couple of barn find project back to life and have helped maintain my daily driver. They are professional, incredibly knowledgeable, fast and charge a very reasonable rate for exceptional work. You are in the loop on what is going on from the moment they take your car in until they walk you around and explain everything in person when you pick it up. I will never take my car somewhere else again. German Auto Service is the best. I am a customer for life.

Jennifer Hoyas

German auto was recommended to me by a friend and they did not disappoint! I’ve never even considered taking my Audi anywhere else as the service is top notch, their work is quality and I trust Ben, Josh and the crew.

Steve Rothman

Another awesome experience at German Auto Service. We had GAS install a trailer hitch on our Porsche Macan S. A great job as usual. Less expensive than the dealer. Definitely recommend them for anything I would have done on a German car in the Grand Rapids area.

Tani Moore

This is my second service with German auto, the first being only an oil change. I would recommend to anyone from my experience. After being recommended all 4 brakes at a much higher cost, it was refreshing to be given an honest assessment of only needing my front replaced and at a much more reasonable price. Ther reminder text prior to service was nice, but the follow up after picking my car up was very unexpected. My car is driving great, the price was as quoted, no surprised and great follow up. Thank you German auto for great service and even a ride to work! Will continue to service my Audi here!

Drew Schmale

Phenomenal service and excellent results. My '11 BMW was having many symptoms that became a mystery to me and the dealership. German Auto was able to diagnose the issues properly and quoted a very good price. I was particularly happy to be updated by phone on all days where meaningful work was done. They never did anything without my permission and I always had an idea of the progress of the car. Since, the car has been running like new. I highly recommend using these guys-- best service and results in Grand Rapids.

Arjun Chatrath

Took my Volkswagen R32 here for a timing chain service and to get a few other parts fitted. Ben was extremely up front with all of the required costs and handled the service very well. The technicians did a great job on the service. Their contactless pickup and drop off for covid was very smooth as well. 10/10 would come back again.

Harrier Corp

German Auto Has done minor work to my BMW Z4 and Major work to my Porsche 928S. The Techs did a great job and I felt the pricing was right for the job preformed. Appriciated that the shop was clean. Speaks volumes as to their attention to Quality and details. Ben was very easy to deal with. Very professional yet friendly helpful. I would trust my wife taking a car in for work, without my involvement, getting great service and not ripped off.

James Phillips

Engine light went on my 2008 Mercedes C300 4Matic. Turned out to be the engine coolant thermostat. Had that replaced along with a worn drive belt. Great service all around.

David Sparks

I know my VW is in good hands at German Auto. I’ve parted ways with a couple other foreign shops in town over the years looking for a place I’m 100% confident with and have found that here. Very slick operation that still maintains a personal feel—they know my car very well. Without even me bringing it up, they've found and fixed issues I'd presented at other import shops who just didn't seem to be on the same wavelength—thus not getting diagnosed, let alone fixed. Been servicing my Golf here for over 2 years/50K miles and plan on many more!

Kimberly Schuler

Drew and the team were so incredibly helpful. They were fast, performed quality work, and were very fair in pricing. Everything from start to finish was communicated thoroughly. Thanks for a great experience!

Robert Shuster

I had German Auto Service install a Eurowise Resonate exhaust system on my Audi R8. They did an exceptional job and kept me informed every step of the way. The exhaust sounds great and I would highly recommend the German Auto Service team!!

David Bos

Great first experience getting my 82 911 ready for spring. Thanks!

Mike Barnes

Brought my vehicle here for a number of service items and Ben and the fellas did an amazing job. I had a hiccup and Ben went out of his way to make it right. You can't go wrong bringing your vehicle here. They have experience fixing everything from VWs to high end vehicles. Customer for life!

Sulari White

Adam V has been great with our Audi S4 He explained the problem and how they will fix it They are really honest and know what they are doing

Steve Curtis

Beautiful shop owned and operated by true German auto enthusiasts. I was only there for a simple battery reset which was done in about an hour while I waited. I happily waited outside due to the current social distancing guidelines which were strictly adhered to. The contactless transaction went smoothly and they even disinfected all touch points inside my car before turning it back over to me.

Roger Wylie

I had cooling system flushed, Serpentine belt replaced, Brake fluid flushed and wipers replaced all of which were all done in a timely manner while I waited. These boys do a great job at fair and reasonable prices, I would highly recommend them if you have any needs.

Larry Taunt

New Customer from retired Prestige Imports. Great facility and friendly, knowledgeable people

Andrew Philpott

Took my 2010 A5 here for a brake job after getting a ridiculous quote from the Audi dealership. Everyone was super friendly and they did great work for about $400 less than what the dealership would have charged. I’ll be taking my car to German Auto from now on. Update: I've been taking my Audi to German Auto for several years now and they always do a great job for a fair price. I'll definitely keep going to them as long as I have a German car.

Mason Michalski

This company has been doing top notch work on my car for well over a year now. Ben is a fantastic and knowledgeable guy, and Joe handles every issue I have with my car. I definitely get a lot of smiles per gallon due to this shop. I recommend this to friends and family constantly

Edward Lis

For the past three years I've been bringing my 99 Porsche 911 to German Auto. They do an outstanding job! Now that I also have purchased a Porsche Macan, hopefully not soon, but I will when service is needed be using German Auto again.

Marc Downing

I completely trust my BMW and Mercedes vehicles to German Auto Services. I drive 45 minutes from home and my biggest concern is having a mechanical problem that I cannot get to them. I appreciate the opportunity to interact with the mechanics directly on the service floor. When it comes time to replace parts, they offer excellent advice concerning potential upgrades. My wife used to feel bad for me that I had to drive so far to service my vehicles, but she now realizes that I thoroughly enjoy my visits to German Auto Services.

Chris Houseman

Talk about a clean shop! These guys have a reputation for doing a great job, and I had been looking forward to taking my car in for a long time to get a rattle checked out. I wasn't let down by the customer service, or quick diagnosis (which was absolutely correct). The mechanic James even took the time to show me the issue with my vehicle. Great local shop. Recommended.

Brent Velting

Thorough and trustworthy. Ben communicated well and was transparent about what the car needed. Will definitely return.

PG Rated

Called around town for a mechanic that knows German cars, and these guys were off the bat the best in town! Honest, friendly, very knowledgeable, reasonable pricing and fantastic customer service! They even checked my tires and filled up (when I freaked out because the low tire warning flashed on and I didn't know what to do!) for free and without making fun of me which I probably deserved. Finding a good mechanic is like finding a good doctor or dentist, and these chaps earned my loyalty for sure.

Alex Pike

I had an electrical/no-start issue with my 1991 8v GTI. After getting the run-around from two other shops for 6 months, and $2000 wasted on unneeded repairs that never resolved the original issue, I trailered the car 2 hours to GAS. Within four weeks, two trips, and half the bill of the other places THEY GOT IT DONE!!! They had the original issue pin-pointed within 2 hours and I was good to go after they fixed it! The issue temporarily popped back up after a few weeks (to no fault of their own) and they warrantied their work on a few parts no questions asked because they felt they should have dealt with it the first time! They run their business with honesty and integrity - which is rare with euro-shops nowadays. I can’t thank Ben enough for taking the time to answer all my questions and keeping in contact with me to keep me updated as much as possible as to what they were doing and where they were in the process. He gave repair recommendations on other stuff that eventually had to be to looked at, but never pressured me to have the shop do it and was very encouraging when asked if I could do those repairs on my own at home. German Auto Service is without a question the best experience I’ve ever had at a euro repair shop, and I can’t wait for my car to break down again.

Ben Tobar

Always a pleasure to do business with this very professional company. Ben and the guys always shoot you straight about issues with your vehicle; prices for their honest work is always fair; I very much enjoy the experience and have recommended to all my colleagues and friends who own German cars!

Ron Cipcic

German Auto's service is unsurpassed in the west Michigan market. Besides their technical expertise, the German Auto team readily "educates" the auto owner and communicates throughout the repair process with unusual transparency. I've worked with this team for about eight years and continue to give them my highest recommendation!

aruna kamara

I've been using German Auto for my VW CC and Audi q5 services over 3 years and I always leave the shop happy. They're great at what they do and will definitely recommend them to friends and family.

Tyler Hamersma

Being a car enthusiast/gearhead it is very difficult for me to bring my car somewhere to have it serviced as I tend to do all of my own work. This time, out of convenience, I opted to have someone else do the work on my F10 BMW 550i and i was nothing less than impressed with the guys over at GAS. They were very upfront throughout the entire process, kept me informed with how things were going and got the job done in a timely manner. I plan on using them again in the future and would highly recommend them.

Ward Good

German Auto takes care of my 88 BMW 325 IX, and my 99 Volvo. I enjoy every aspect of this repair facility. The staff are well versed on everything that comes into their shop. They are meticulous in everything they do. I always look forward to visiting German Auto as it affords me the opportunity to see all of the other automotive gems they are working on. I can not say enough nice things about Ben and the rest of his staff.

Gerard Fondse

After I restored my dad's 1971 VW Super Beetle, I wanted to find a reliable and professional mechanic to care for it, and I have not been disappointed. German Auto Service has now been the only shop to which I have trusted my baby. The mechanics take great care to be specific, honest, and thorough. The owner, Ben, is always straightforward and careful in his communication with me. I am confident that he knows the car and cares for it as much as I do.

Rachel Moran

Outstanding levels of professionalism and quality throughout the entire repair process. Excellent COVID protocols currently in place. Online payments are fast, secure, and easy. The notes and photos that were emailed regarding my vehicle's current and upcoming maintenance were thorough and transparent.

Charlie Dunn

I have used German Auto Service for over 30 years. They are a top-notch, independent repair service. I can rely on them for careful review of my autos, fair pricing, and quality workmanship.

Mary Kolenda

This was the first time that I visited German Auto to have my Audi serviced. Not knowing what to expect, I found the shop very clean and organized. The gentlemen were very helpful. They quoted me a reasonable price for service and advised me as the work proceeded. Since they were determined to discover the answer to my car's problem, they tried several options, even at their own expense, to fix the problem. German Auto was very prompt in returning my car to me as promised. I was very pleased working with German Auto.

Farbrezz Gaming

They where straight forward with prices and when they could work on my BMW.I would recommend them to anyone with a bmw costumer service was great.

Mark Towner

I’ve taken my VW here for service a few times since I moved to GR 3 years ago. Convenient location for me. The place is almost sterile. CLEAN! Josh assisted me with my latest repairs and I must say...the man was on top of it! We spoke numerous times during the repairs. Courteous, informative and a great sense of humor. Thanks Josh!

J Michael Butts

I live in Lansing, work in Grand Rapids. My car sees about 150 miles a day running between the two cities. I needed a service facility that would look-after my car, treat me with courtesy and appreciate the business. I found that and more at GAS. My experience with Mercedes dealer services had left me wanting just a bit more in the way of honesty, courtesy and reliable service. These guys are great!

Marc

German Auto Service has provided top notch service to me when I service my 87 MB there. Ben provides fantastic customer service, Joe solves any mechanical issue that arises on my 32-year old car, and the shop is spotless. I highly recommend them to German car aficionados!

Kurt Ellenberger

Excellent place to service your German car, mechanics have a great eye for detail, and the customer service is excellent, with online estimates and pay that provides you with a great record of what was done and what might be needed in the future. And everyone there is passionate about these great cars.

Rob Givans

Best shop in Michigan! I have been in the German auto cult for many years now and have finally found a shop that is incredibly professional and insanely knowledgeable!! Whether you're a stock perfectionist or a tuner. Ben and Joe know their stuff and care for it as their own. They have done great work on my '07 Audi & '79 VW Beetle. Top notch and worth every penny when it comes to quality and peace of mind. A+!

Cordell Green

Very nice customer service, definitely have to pay extra for owning a German car. We will have to take the car back again but I'm sure they will make it right. Besides it still needs more love than I can afford in one trip.

Dave Kerkstra

These guys are the best German car mechanics in MI. I've entrusted them with my Porsche 911, and most recently my BMW X5, and they've exceeded my expectations in both pricing and care every time. Owning a high-end German car would be a touch more intimidating from a maintenance perspective if German Auto wasn't in town.

Paul Tripp

I was able to get my car into the shop at the last minute. Ben and the other mechanics did a great job on my car. When I had questions, Ben took the time to go through and explain the repairs. Quality customer service that needs to be recognized.

Tim Gray

This is what Service should be. Do not hesitate to use these guys for your BMW service. They are better than the dealer in both price and quality of work. Only drawback is that you have to schedule service a ways out as they are incredibly popular due to their fair and honest pricing and exceptional quality of work.

Mike Bischof

My 2014 X1 with 234k miles was worn out with front and rear suspension noise, broken control arm, brake mechanic twisted up a line, and the front differential causing vibration just to name the top of the list. But thanks to the attention to detail at German Auto I have my ultimate bmw driving experience back. It really drives like the new car I bought 6 years ago. Thanks!

Melanie K

As someone who was new to town and unsure of where to take my car, I considered trying to find a local Audi dealership but decided to first try German Auto ...so glad I did! I've been taking my car here, exclusively, for the past three years, and have never been dissatisfied with their level of service or trustworthiness. I'm not very mechanically savvy and don't speak car lingo well, so I appreciate their ability to explain to me what needs to be done and help me priortize maintenance needs without any pressure or upsell...lots of integrity.

Steve Fox

Great place, they accommodated me even when I bought the wrong size tires and worked to get the correct ones installed.

Paul Helm

Ben, Joe and the team at German Auto Service are my go to shop since moving to Grand Rapids. Ben is always patient with my many questions, and Joe does quality work fine tuning my car. I trust them to give me sound and accurate advice, and love their proximity to the city. When I need service, German Auto Service is my first call.

Trey Moore

I recently had work done on my 2012 X5 and the service was excellent. Everything that was done was explained in detail. And their pricing is fair. This will be the only shop I take my X5 to in the future. Their shop is spotless and my car feels happy now.

Vijay Patel

Best service in Grand Rapids, I had my vehicle back just right on time when they promised. Their prices are also reasonable compared to other repair shops in he area. Yes for sure I would recommend German Auto to other people. Great job guys.

Robert Lyons

German Auto Service did an outstanding job repairing a couple of leaks on my BMW. In all the years I've taken my car there I have always felt confident that the right repair was performed and completed at a fair price. I have the sense that they truly care about my car as much as I do.

Kenton Evans

I highly recommend this place, they have a very well kept shop and the customer service is incredible, 10/10 will go there again 😊 …

Chris Atwater

I have taken my vintage VW to GAS several times over the past couple years. It is hard to find someone who has the knowledge and experience to work on a 47 year old air-cooled engine and they are certainly qualified to do so. What I really value is that they take care of my car like I do. Always a pleasure!

Mike Roth

First time taking my S3 to German Auto Service. I didn't have an appointment but Ben was able to fit me into the schedule for the day. Great service and fair price for my oil change. Will be taking my car there for future service when needed.. Thanks Ben!

Michael VanderHart

These guys are very fairly priced and they do better work than any other German shop in town. They are a great local business and they give back to the community as well. We are lucky to have them in Grand Rapids. 10/10 would recommend for your European cars.

Printwithspeed

Have always been very happy with our service from German Auto on both our Audi's and Volvo! Only place we use. Might be a bit expensive but thats anyplace that services German cars. Comes with the territory. Still cheaper than the dealer and a better one on one experience!

Miluzka Bubeck

German auto has performed a radiator change for my Volkswagen Jetta. In addition a complimentary drive back home while my car was in service, I thank very much everyone in their team for getting my car ready and running.

LaughLikeNoOther

Had no appointment and just dropped my car off on a Sunday night. Very busy shop and they still had my car fixed within a few days. Top notch technicians who always do exceptional work. The work they did to my vehicle was not easy and took longer than expected, so they only charged me for 4 hrs of labor on a 6 hr job! Would recommend to everyone.

Nicholas Vander Veen

Update: Just wanted to add a commendation to the German Auto crew in that they are committed to customer service and did everything they could to make up for the minor mistake in the repair. Like I said, it's a good small business and I recommend taking your German car here. -- Ben and crew know their stuff when it comes to German cars. And with that said, they (and hopefully you) know these fixes can be expensive. They are upfront with costs and typically very competitive price wise. It's important to note that most times diagnosing the problem is a standard flat fee of one hour of labor, and while understandable, it adds up quick and it would be my only nitpick of the process. But it is fair, just a little grind on the great experience. As to experience, I kind of had a bit of a bad time that, I think is out of character, but has to be noted. Got my car back after extensive fixes to all of the engine gaskets to repair a slow oil leak in the engine. After picking the car up, all seemed fine and well. Car was clean and in fine order. Got on the road for a work meeting in Ann Arbor and right around Portland, my car lost almost all of its power at any RPM range. Pulled over off the highway and (luckily) i have some tools in the trunk. So, with a shirt and a tie on I looked over the engine to see if there was something immediately noticeable as loose or disconnected so I would have to get my car towed all the way back to GR or wait for a fix in Portland (stranded). Found that the return line for the turbo charger had not been properly secured with a hose clamp, so I was able to replace it in short order and be on my way. Perhaps other customers would not have been as lucky. Additionally, I found two small tools left behind in the air intake for the cabin air under the windshield that, mercifully had not fallen into anything moving mechanically. That lack of attention to detail are my only reservations about giving them 5 stars. I would prefer this be a 3.5 star review, but since that is not an option, 4 it is since I respect and value small business owners and I am sure my experience was an outlier. Also, and perhaps this is part of the total Teutonic experience, but some of the guys behind the counter can be a little less than welcoming.

Matt Toburen

Good, solid service. I have a 2016 X5 and trust Ben and team to take care of it!! This is my second car that they have serviced and I choose them over the dealership for anything not covered under a warranty.

Leon D

Just done my Mercedes AMG grille by today.Set an appointment very easy and quick. Friendly staff, get to the main point. I not feel any robbing at all. But the labor cost kind higher than other auto shop around USD20 per hour.(Cost me USD 100 per hour. I have been three shop before do my other car. They are cost 60-80 per hour). However, this shop was kind work for German car only. So I would like to pay extra USD20 for a shop who does have more experience for German car modification. I don't want someone mistake break anything or take more time to done it. On other hand, if I don't need "German car repair experience". That may not be my preferred shop on my first list. However,if you are looking for German car service，definitely check this shop.Overall, nice done, great job and 5 stars for sure.

AJ Herbel

I had a part replaced that ended up being faulty. The team at GAS did a great job going above and beyond to make sure I was taken care of. They let me borrow a car when it put me out for several days. I will only get my car serviced by these guys. Customer for life!

Dave Lathrop

German Auto did a great job from squeezing in the PPI to tending to the things found after the purchase of my M Roadster... easy to deal with, listen well, and quality work... generally carrying on the tradition of one of the great auto shops in GR.

Morris C.

Incredible professional service in an extremely clean garage. Not only handled the basic service for my Audi, but did a great job installing high performance suspension and exhaust parts at a reasonable price. Great job!

Jared Hauck

OLD REVIEW: "Brought in my 2005 Audi A4 Quattro to get coolant flange replaced as it was leaking. Car was perfectly fine and running with no other problems when I dropped it off. When I picked it up, I could barely even start it! The engine misfired terribly, shook awfully, and could not drive over 20 MPH. I told the old man working there that there was no way I gave them the car this way. He then told me that is exactly how it was when they got it and wrote up a quote sheet for miscellaneous additional fixes including a bad engine coil-- all of which that totaled $750. I thought that was very suspicious, so I went home and researched my symptoms and found that I could DIY for $20 and under 5 minutes. I just had to get the part from Auto Zone. Sure enough, I fixed it! I spent 20 bucks for what could have cost me $750. Shame on you German Auto for your dishonesty!" UPDATE: Ben the owner contacted me immediately after he saw my previous review, and assured me that he would do whatever it takes to make things right-- all in all, it was just a "fluke" kind of moment I had previously, since Ben was out of town and put the parts guy in charge. He offered to fix my car completely free and I was very happy with his professionalism. They definitely regained my trust.

PHILLIP QUACK

Excellent work. Extremely thorough with their diagnosis and recommendations for service. They also went above and beyond accommodating some custom modifications I am making to my BMW.

Nathan Allington

I really trust GAS technicians to service and repair all of my vehicles. I prefer to allocate my time to my family while they consistently provide high quality results. I’m always impressed.

Mike Blake

I needed some front end work done on a vintage 1965 VW link/kingpin setup that had not been serviced - ever - I had the parts but didn't have the time or tools. German Auto's crew took it on and exceeded all expectations. Drives better than new!

Brian G

German Auto Service always does great work. Completed my job in the promised time and actual invoice was less than my estimate. Very satisfied.

James Carpenter

My wife's MB had several problems the Grand Rapids Mercedes dealer could not find solutions to. We were told without a trouble code nothing could be done. On a relative's recommendation we made appointment with GERMAN AUTO SERVICE. Two hours after we dropped of car we were notified the technicians had located the problems. Our car was back home in two days completely repaired and annual service preformed.

John B

Thoughtful, knowledgeable, prompt, and fair. They were able to correctly diagnose a bent hub that was ruining the rotors on my Audi every month or two. A problem that was unable to be resolved by two new full price brake jobs from EACH of the Audi dealerships (grand rapids and muskegon). Next time I need a car problem fixed, I'll save myself the headache (and money) and go to GAS first. Thanks guys.

Jeff “Vaughan” Scott

German Auto is my go-to shop for any maintenance and modification work on my older 911’s and 356, as well as any routine maintenance on the newer cars. They always keep me informed, do the job right the first time, and usually come in at a lower total than expected.

Mark Gurley

I had major work done on my Audi RS5. There were extensive hours put in which required removing the front and rear bumpers, engine, transmission, and exhaust. They had it done on time and corrected any issues over the next couple of days that often come with this much involvement and disassembly. I am pleased with how I was treated and by their professionalism.

Patrick Shane

Great service and professionalism. The only place I’ll take my VW’s.

Alek Malarz

Great service and friendly staff! They got me in quick and completed the repair I needed faster then I expected. Definitely will be back again.

Jake Lueder

Small Business Success 101: 1. Have a talent or service few others can provide. 2. Be passionate about said service 3. Treat people as you'd like to be treated and/or better than any competitors (a passion for people helps) 4. Be an effective communicator 5. Repeat. Ben and the GAS crew have nailed this and I thank them for their superb service and wish them continued success at what you guys are doing. I'll be back for step 5 above.

Christopher Foreman

Always thorough, and efficient and great at consulting me in what's best for my german vehicle. I have serviced, regularly, with German Auto now for about 2 years and they are by far my most preferred automotive solution. Also, if you're running a turbo, check out their tuning partnership with Unitronic for a quick performance upgrade, (so far has turned out to be a great choice for me so far) or just do the basics. I have serviced my Audi A4 b7, 2007, as well as my old A4 b6 2002.

Dave Stellin

German Automotive services my 1997 911, Audi A7, and a Porsche Cayenne. They are very trustworthy and perform all services at a fair price. I highly recommend them over a high priced dealership!

Kenneth G Kaiser Jr

Excellent experience! The entire GAS staff are very knowledgeable, prompt and they listen. Very happy with my service, they'll take care of my Audi for a long time.

Patrick Sullivan

Best shop for European autos. Over the years, my VWs, BMW, and Mercedes have been maintained by GAS Ltd. They're upfront, honest, and competent. More importantly, they get the job done right the first time.

carrie von rosen

German Auto Service is honest, courteous, thorough, quick, and affordable. Highly Recommended, especially for classic German vehicles. We are a VW family, and G.A.S. is the only place I trust with our cars (including my daily driver, a 1972 Type 3)-- G.A.S. keeps us rolling!

Dustin Nieboer

Friendly and knowledgeable staff, fair pricing, and excellent customer service! A+ recommended

Wilhelm Kliewer

The team at German Auto is knowledgeable and friendly. Always had very good service.

Shai Levit

Ben and the other staff/mechanics take pride and care in their work and service. I have taken my VW Jetta TDI there since being not very happy with the Dealership's work estimates and performance (Betten Imports). I travel from Holland to have great service, competitive price and honesty in the workmanship these guys offer.

sheila mccormack

The service people were professional, competent and courteous. Highly recommend!

charles franklin

The service team is excellent and communicates frequently and professionally. I would not bring my vehicle anywhere else because they do the best job.

Monica Stein

Our recent experience with German Auto Service was outstanding. Our Audi will never go anywhere else. Ben was great to work with from start to finish.

bill vander lende

Thanks to Ben and team at German Auto, our '92 Volvo 240 runs like new. Good for another 240K miles.

Andrew Zack

I've used GAS to replace the timing belt and water pump as well as diagnose a cylinder misfire problem. They are a great garage that will treat your Euro Auto well. The only advice I can give, which is true to all shops and car problems is that the more information you can give them going in on what you believe the problem is the better. That way they can quickly find the problem and get you out the door satisfied.

Ryan Petrovich

They have been servicing my German vheicals here for awhile now. They always do a excellent job for a fair price! Would recommend them to anyone with a German vehicle and are sick of all the dealership BS.

Big Rex

Great Staff, respectful and friendly! Loved my first experience with them. Reasonable prices and professional quality work.

Kelby Scheuher

I live on the east side by Detroit, but after talking with my friends in the community and all of them referring German Auto Service I decided to drive to Grand Rapids for work on my TT. They were very fast and professional and even took care of a couple minor issues I had free of charge. I will definitely be taking my new car there when I get it.

Thomas Munroe

I was able to get my car in and serviced within a few days. Their shop was spotless, staff seemed friendly and knowledgeable. They gave me a ride to and from work. I will be using their services in the future.

Sergio Carrillo

Top notch place. Went in for an oil change and came out with a full service roadmap. Never felt pushy or overbearing, just felt like they cared!

Mitch Scheckel

Very friendly front of house staff. Communication is top notch.

Andrew Hoekstra

The work they completed for me on my S60-R was flawless and completed just when they told me it would be. I had no idea how much power was being lost from a leaking recirc valve before it was replaced- felt like a different car up near red line after repair. Thanks for the excellent work!

Frank Duran

I wouldn’t take my car anywhere else. Very comfortable environment. These guys do an unbelievable job you can tell they know what they’re doing. If you’re in need of service these guys are the experts to take your vehicle to.

Anthony M

A very professional and honest shop to bring your vehicle to. The staff here are very thorough with the work that's performed and won't try to give you the runaround like you might find at other shady mechanics.

Mike Metchikoff

Great service, with very competitive pricing. GAS went the extra mile to drive me to work after dropping my car off for service, saving me an Uber ride. Will definitely be using GAS in the future for my 550i's service needs.

David Louwsma

I am on a cross-country trip in Mini Countryman that was serviced and safety-checked by German Auto because it was made by BMW! It has performed superbly, while my wife's G-Wagon gremlins were being exorcised back home by the same folks! German Auto Service is the best for attention to detail and determination to correct problems completely.

Katelyn Schanz

I highly recommend German Auto Service! Not only are they very professional & knowledgeable, but they are honest & don’t push services on your car that aren’t necessary! I will never take my Mercedes anywhere but German Auto Service.

Trey Trey

I have a 2012 BMW X5 and I have been extremely satisfied by the value and workmanship of this shop. Its extremely clean and professional. I definitely recommend these guys.

Tom Castonzo

I was looking for a shop to take my E46 M3 for its Inspection 2, which includes a valve adjustment. I chose to take my car to GAS based on the number of valve adjustments they do yearly, which is important to go to an experienced shop for that plus, they are an authorized Dinan shop so they also are able to do Dinan upgrades. I was pleased with the Inspection 2 and the great customer service. I am going back for a Dinan tune in a few weeks. If you are a serious Getman performance car owner, you should check out GAS

David Militz

What a great experience.....they got us in a day earlier than scheduled. Gave us a complete repair list, and had us out a day earlier than originally thought. Awsome experience, great staff. They have earned our BMW business...if only they did jags :(

David Vander Heide

I have used German Auto Service for both my 1999 BMW M3 and 1999 Porsche C2. Always happy with their work, knowledge and outstanding customer service.

Jonathan

I had a new clutch put into my vehicle and it went very well! They were fast, price was great and they also recommended i do some other maintenance while the vehicle was torn apart so i wouldn't have to do it again later. Thank you!

Sofia Mattson

Excellent customer service! Took care of what we needed!

Adam Mikrut

These guys are the best. Very knowledgeable and friendly. I had a ton of work done to my 2008 BMW 335XI and they did a great job.

bruce washburn

Nothing short of spectacular! The transparency of issues and findings, expertise of staff and requested advise on 'what would you do?' was so very much appreciated. This van will NEVER go anywhere else for repair!

Todd Olson

Ben and Joe are great guys and excellent to work with. They have kept my Vanagon running and driving like the day I bought it 25 years ago. They do what they say they are going to do and and are very fair. Highly recommend this shop!!

Chad VanDenBosch

Had many of dealings with Ben and his team. This is the ONLY shop my vw's will go to. Between their fair pricing and overall knowledge it's a no brainier. Give them a shot you will not be disappointed!!!!

Amy Grand Rapids

German Auto delivers the highest quality service you could possibly want. The cost is not the cheapest but you will indeed get what you pay for. I recommend them to everyone I know who is a German car owner.

MaryLou Graham

The communication is first class- emails detailing which issues they have found and options to select this service or not. They were able to reprogram the computer requiring it to recognize the key- not always possible. Excellent experience.

Garrett Roberson

The guys at GAS do a great job of making you understand what is wrong with your vehicle; what it is going to take to fix it and why. I had a PPI done on my 86 911 Carrera and they did a very thorough job. Not only did they point out some of the larger issues they also noted all of the little things that have no real impact on drivability but gave me a great idea of what needed attention first. Top notch shop, with top notch mechanics!

Tom Zimmerman

Over the years, German Auto has serviced two 911's, a Cayenne Turbo and a M4. They do the highest quality work at honest, fair prices. They are just the best there is.

Al Dabrowski

German Auto Service did some great work on our 2006 Saab. Everything was done in a timely manner and the charges were detailed before the work was done.

Lou Deleguardia

Great service. Kept me informed about the progress of my service. Car runs great.

Rene Kerker

People are super friendly. Up front about everything.

G S

be careful they will charge you for everything( even just looking at it) Make sure you ask the price first.

Jeff Harvey

Ben, and his team of mechanics do a excellent job every time we take a vehicle there, we have two Volkswagens 1 BMW, that are all in there regularly cannot say a bad word about them at all would recommend them highly to anyone.

Brian Huff

I trust them with my Porsche. The quality is great and the price is fair.

Lange Christopher

This is a great place to go fast and friendly detailed 📸 and promised on due date will return very informative on the car care Thanks again. …

Nathan Messelink

Outstanding Shop! Well run, super clean, expert advice. Absolute confidence in GAS and appreciate the way they educate you, give you options and clear direct pricing.

Ginny Morris

I am very pleased with the peope I have worked with from the front to the people that have actually worked on the car. I would highly recommend this place to anyone.

Eric M

Great group of guys. Top notch service. If you have a German car take it to GAS. You won't regret it. Only place ill take my car now Thanks!

Luke Dillon

The only place I trust to take my cars!! Very honest and helpful. They're always accommodating to schedule appointments so the work can be done while I wait, as I do not live close by.

Zana Curtis

Josh and Ben are Awesome!! I’ll always take my car there if any problem arises. Prices are competitive and every one is so nice there!

Cat Collins

They do fantastic work that we completely trust in. When we've needed emergency repairs, they have have been amazing at helping us get on the road again. Great people.

Paul Parkanzky

Ben, Joe, and crew are all you need to take care of your special German car. I trust them completely and I send all my friends there. You can't go wrong with German Auto!

Travis Holst

By far the best experence i have ever had with a shop. Honest quality without making me feel pressured to fix anything other then what i asked.

Dave Hill

Feel at ease bringing my 2004 Audi Quattro for service to German Auto. Ben and the guys take good care of me and I can always count on honest information and feedback and work done in a timely manner. In the last 8 years, I have yet to be dissatisfied. This time around, they replaced the right rear brake caliper, bled the brake line(s) and replaced the brake fluid reservoir. Highly recommend!

Paul Mastrangelo

Problems were found, estimates delivered and work completed quickly. Very friendly accommodating service by staff. Great experience

Biff Tannen

Joe and Ben have taken a great name and made it better. These guys and their crew know what they are doing and will help you understand what you need and why. NO BS with these gentleman, just quality parts and service.

Marc Gordon

Ben and his team are always looking above and beyond just trying to get the repair done and out the door. They take the time to understand the challenges and offer suggestions on how to best accomplish the repair.

Brad J

Great reliable service with a friendly staff !! Cleanest shop around* great location*fair honest price. Thanks GAS for keeping my cars healthy A+++. Brad J

Naomi Poirier

Extremely helpful staff who seem to genuinely care about your experience as a customer, and their level of expertise helps put your mind at ease during stressful situations. I would highly recommend them to anyone and would choose them again in a heartbeat. Six stars!

Andrea Oade

This team is very honest and ethical. I trust them completely to tell me what needs to be done and when!

Roy Bai

Took my Macan here twice and both times I was met with excellent service and knowledgeable workers. If you're looking for a place to take your German vehicle this is the place to go!

Doug & Sonja Hoezee

Grateful to have German Auto Service to entrust our son's BMW! Exemplary customer service, knowledge and workmanship!

doug williams

I can always count on German Auto Service to take good care of my BMW. They know the intricacies of Bavarian autos and fix things right.

Michael Overweg

German Auto is the best. It's that simple. Great staff, great shop, great value. Try them once and you will be a G.A.S. loyalist also.

Rhonda Miller

Great service and friendly staff!! Always do a great job

Eric C

Quality and friendly service the BMW dealer could never come close to matching! I've brought both of my BMW's here and will continue to do so.

Aaron Griffin

Great Shop! Know their stuff and are very trustworthy. Highly recommend for any service or repair needed. Initial service levels continue/increasing. 4/16/21

Jon Feinauer

German Auto is the place to go if you are looking for competence and honesty when it comes to automotive repair.

Jeff Stafford

Ben always gives a clear and detailed explanation of the work, prices are fair and quality of the work is superb. You can trust them with German vehicle.

Christine Vanderheide

Clean comfortable shop. Answers all my questions. Work is thorough, great mechanics. Main area of service is foreign cars

Zach Nestle

Took the time to explain reasoning for repairs and answered any questions i had. Timely service, professional, and above all know their stuff.

Mike Metchikoff

GAS is great place to service your car. Ben and his team are through and professional.

Traci Courter-Quillan

Ben and his crew are competent and professional. I’d recommend them for all your BMW repairs and maintenance.

Michelle Hoexum

I wouldn’t want to go anyplace else. Top notch care and service! GAS is the best

Ellen Swift

Very friendly and a beautiful new facility

austin downing

Been going to German Auto for at least 6 years, they have been honest and helpful in all my needs including modification.

Rocky Tebeau

They do a great job working German cars.

Kenny McPherson

I can't express how great of a job German Auto does. They're fair, accommodating and very knowledgeable would recommend to anyone!

Randy Hartgerink

German Auto installed Dinan stage 3 on my BMW. Nicely done on time. Ben was very helpful.

Dan Brown

Great service and very friendly staff. Labor is a touch high but worth it due to the quality work they do on our vehicle.

nick ohanesian

GAR has become my go-to servicer for my VW. Ben has always been upfront, polite and flexible.

peter nguyen

No other place I’d bring my BMW in GR. Great service and fair prices

Thomas Roberts

I bring my BMW here all the time as I really like their work and they are always up front on what needs to be done now and what can wait.

Drew Swanson

Knowledgeable and honest staff. Always a positive service experience.… Another more recent experience at the new facility was just as good as in the past. Top notch-

Adam Christians (GeminiClone)

Straight forward and honest. Gave me the best advice even if it meant taking my car to the dealer. Will go back again.

Dave Bee

Great Place to take my VW GTI. Very convenient location and a super friendly and enthusiastic group of people.

Amy Nequist

They did a great job fixing my car, and had very reasonable rates!

Lans Bierens

I trust the guys at German Auto Service, above any other shop. Always the best!

Rick Case

Excellent communication and great service. The team at GAS ltd are everything you want in garage!

Robert Borne

Excellent and professional staff. Able to get repair fixed the first time, which saves time and headaches!

Don Morrow

They do a great job on my Boxster and definitely cheaper than the dealer!

Zach Voogt

Great people. Great service.

Ed Geskus

Very professional. Keep me informed as to what was being done and what else should be done. Friendly and helpful

Joel Green

Ben and the team here always do top notch work. They are efficient, the facility is spotless, and the quality of the work is great.

Frank Speyers

Awesome service. Honest. Genuine. Helpful. Warm. Informative. Authentic people and outstanding assistance. Highly recommend them to all my friends!

Paul Cook

Great custom service and very competent technicians! Friendlier and more cost-effective than the dealer.

Andy Carley

Quick, fairly priced, and knowledgable. What more could you ask for? I'll definitely be returning next time I need work done on my auto.

Stephen Wert

Tremendous experience. Clear level of professionalism and passion for automobiles. I will definitely return and would recommend them whole heartedly.

Kevin

Always doing good work and getting me in on time. Plus their shuttle service is fantastic if you need to use it!

Martha Appleton

Great customer service and high comfort level with the staff!

Theo OO

These folks know European cars in and out, always happy with their service, detailed analysis and flexibility!

Gary MacDougal

Took care of a programming issue on my 135i quickly and accommodated my special request. Good experience.

John VanZee

Great experience, as always. Ben and Joe are men of integrity and run a first-rate operation.

Kaarin Anderson-Ryan

They are very helpful and thorough, and they always do a great job!

mike J

They keep my 1991 Merc running just fine. Good people to work with !

Chris Uganski

Ben was very professional. Email documentation was very clear. Work was completed as promised.

Jacob

Good people Great service. Would definitely recommend German Auto

Larry McDonald

These guys do it right, I can always get a hold of them. their work is excellent and most of all they treat you right.

Scott Hartmann

The ONLY place I'll take my Volvo. Great service and great work at a reasonable price.

Brad Knoth

They know my vw inside and out. Great advice, great service, great work!

Roger Colman

Always great service. I won’t take my BMW anywhere else.

Robert R

Top tier customer service and work - very professional and knowledgeable. Highly recommend!

Harvey DeMaagd

Professional service, demonstrating astute diagnostic capabilities. and high quality workmanship.

Angelo Agon

Excellent all the way around!

Todd Nanninga

Best place to get my VW buggy serviced with Great SWEPCO Lubricants!

Dan'l Dixon

Awesome shop! Very proud of Ben and Joe!

Val Smith

Knowledgeable, friendly staff. Schedule quickly and thorough service. Would highly recommend!

Rick Six

I Would Never Bring My Car Anywhere Else For Service !! THE BEST AROUND!!

Jakob Nash

Super nice guys, very up front and professional all the way around.

Jeff

Did a PPI for me. Honest, quick, reasonable, helpful information.

Mr. Johnson

great service, honest answers, great shop. The only one I let work on my pcar.

Ryan Gooden

Only place I take my Jetta for service!

Phill Deneff

Outstanding customer service! Very knowledgeable and friendly staff. Only place I trust!

Amber Door

Great communication, very prompt service.

Jack Wallington

Very accommodating, very knowledgable, willing to take the time to answer all my questions and provide great service.

Eric Saenz

Great shop! Quality work with great staff. I highly recommend

Jeremy Parish

Great service, quick turnaround.

Rajesh Sawant

The Best Auto service in Grand Rapids. Five Star

Elizabeth Luce

Excellent in every way. Thank you German Auto Service!

Chris Casten

Top notch honesty and service! Simply the best in GR!

Firemanchris lange

They did a awesome job

Karen Graham

Always happy with my service at German Auto

Eric Plude

Very professional and friendly staff. Transparent, helpful, and knowledgeable

W Kim

Thank you Josh!!!

Sam Westra

Best in GR! Appreciate you all.

walking michigan

Great service. Attention to detail is second to none.

mike poll

Nice people with great service for reasonable price

Blake Icabone

$485 for spark plugs and an ignition coil...

Eddie Marrero

Awesome service!

MrC 1122

Great staff, courteous and professional. I will return.

Dany Rheault

Small issue. Came in, They squeezed me in immediately, job done. Thanks!

Hector Padilla

German Auto they are always awesome!

Alberto Carlo

Very kind and professional👍🏽 …

ian marzolino

Very Professional. Good customer service.

Mike B

Fantastic service and very professional service. Thank you

Jackson Nichols

He's very good at a very polite

Robert Potzinger

Awesome, Ben and crew are great.

hoola hoo

Get the job done yes but lack of communication with the customer.

Steve Balk

Very honest business to deal with.

J. Michael Kramer

Ben and team did a great job!

Elton Jane

Great customer service!

Greg Visser

Very knowledgeable and fast service

Diane Griffin

Always an amazing experience!

Willie Waver

Excellent work and CUSTOMER SERVICE!

Kevin McDonnell

Prompt service. Fair prices.

Amir Haririan

Top notch

Jez Watkins

Great customer service!!!!!

Jaskeerat Singh

Great communication and service!

Sue Swanson

Great quality service!

Brooke Hein

Great service and communication!

Dermot Ashby

Fast efficient but costly....

Mark Bass

Professional service and employees

Cheryl W

Excellent work

Dieu Nguyen

Great service

John Kailunas II

Quality organization with people that believe in relationships and old world integrity.

Tyler M.

I never leave German Auto without feeling content in my decision to bring my car to them. It’s like the adult equivalent of going to Toys’R’Us for me (except everyone is pleasant here). Very nice staff and competent technicians.

Justin Rewa

So thankful I called German Auto Service! They communicate very well and made the entire process very easy. I had a quote for $4500 to fix a couple things and wanted a second opinion. After German Auto Service looked over my car, they found it only needed $550 in service! Thank you so much!

Lucas C.

Ms Beautiful Always

Mark Laughlin

Ryan Foster

Benjamin Sunuwar

Robert Diamond

kevin O'Dowd

Jeff Tow

Kevin McDonnell

Rich Van Portfliet

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