Reviews of Jim Hudson Lexus Service. (Auto Repair Shop) in Columbia (South Carolina).

Jim Hudson Lexus Service

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396 Comments

Auto repair shop

Auto repair shop

328 Killian Rd, Columbia, SC 29203, United States

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Information of Jim Hudson Lexus Service, Auto repair shop in Columbia (South Carolina)

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Reviews of Jim Hudson Lexus Service

joette scarborough

I was greeted by a friendly and knowledgeable attendant who also educated me on several features of my car that I was not aware of. Erik Due was an extremely nice and patient service attendant. He explained the service performed and answered all of my questions and concerns. Ron Best was my original salesman who after having my car for 4 years still helps me with anything that I need. I am very pleased with the customer service at Jim Hudson!! 👍🏾

Wayne Krantz

Services performed were shown by video and photos. Shop and dealership is very clean and bright. I spoke with 8 people and all were courteous and professional. I was comfortable in nice waiting room with snacks. They kept me posted. I got a great courtesy car to drive home for one night. We are completely satisfied with work done and they treat you like a VIP.

Asjia's World

My experience with Jim Hudson Lexus has been nothing short of amazing. I was very fortunate to work with Sam in service. I went in for a routine service and ended up finding out my car had electrical damages from an accident i had been in! His communication was superb. He stayed in contact with me as well as the insurance company and was prompt with any information they needed. He answered all questions I had and went over and beyond to ensure I was a satisfied customer! Thank you so again much Sam!

Lisa McPherson

We bought a 2022 Lexus 450h from Jim Hudson Lexus. We’ve bought from his other dealerships in the past and have always been very happy with the care we got and the cars. Anthony Counts sold us the Lexus and was great. We love the car, the personal touches, the customer service, and how well everything is managed and communicated. Tanner checked me in for my service appointment recently and was courteous, professional, and knowledgeable. The entire experience has been top notch. Highly recommend.

Matthew Martin

While I had the very worst buying experience at Lexus of Jacksonville, I’ve had a great experience the two times I’ve dealt with Tanner at Jim Hudson Lexus. He’s my preferred service advisor now. He listens and advocates for you when there’s a problem with the vehicle.

Maxine Livingston

Took car in for tire leak without appointment. Experience was excellent, Mr Tanner was able to get car serviced in timely manner. Needed to replace tires and he assisted me finding the best tires for great pricing. When all was complete, I was very satisfied with the service. A+

Jasper Cureton

Tanner Carnes is always professional and very personable. He works with you to make sure your car has everything it needs, but not overselling you just to get additional services out of you. He keeps you aware of everything throughout the process and explains everything in great detail. In my most recent visit when I had to get my brakes replaced sooner than planned, without asking he offered me a courtesy car so I could run errands and not be stuck up there for an additional two to three hours. Thanks Tanner!

Kayla Richardson

Erik Due is hands down the best service advisor. He’s very professional, knowledgeable and kind. I always request him! Thank you Erik for taking such great care of your customers. We appreciate you!!

Bebe Carter

I have been using this dealership for the past 7 years. Never once have I been disappointed in their service or care. They are professional, attentive, concerned and helpful. Even though I no longer live in Columbia, I have gone back twice and bought additional cars because of their excellent customer service. I even continue to use the same salesman for purchase because of his excellent customer care. You will not be disappointed in this dealership! Never have found this service anywhere else.

Janet Bryan

I was so pleased with our experience at Jim Hudson Lexus. Our advisor Eric Due determined what service was needed, got us in promptly, arranged a courtesy vehicle and explained exactly what would be done and costs up front. Our car was ready when promised and much cleaner than we left it. We very much appreciated everyone's courtesy, kindness and professionalism and recommend Jim Hudson and Eric Due without reservation.

Terry Goza

Erik understood the items we needed to see if they could repair and the cost. He kept us in the loop in each item. Several items we had completed and they were done in a timely manner. We definitely to make some of the repairs based on cost and age of the car. He was great to work with.

Cathy Love

This was Fern’s first service since I bought her. Melvin and team had me in and out sooner than I expected and she’s driving great. The Jim Hudson team always does a wonderful job and I’ll be contacting Melvin for an future needs. He provided great service!

Pamela Jackson

Danny is an awesome representative for Lexus. He is both professional and informative. My experience each time I require service has been great. I know to expect the same exceptional service on my next visit.

shelton robinson

Melvin was the best. He made me feel like home and this was my 1st visit. Moving from Chas, SC and going to Lexus of Charleston, I felt very well taken care of. Great team and hope this is a great beginning.

Donna King

The Lexus Service Department provided excellent service and Shaun Crosier was very professional and kept me informed of my progress. A video of the service was also available to watch from my iPhone and and explanation of the service and condition of my car’s engine and parts were given. Thank you so much!!

Jose Perez

Erik took great care in explaining my warranty to me the car issue I was having with passenger side window was taken care of working great now. Had the tires rotated and maintenance as my car is nearing 30,000 miles. 5 stars for the service and 5 stars for Erik!!

Akina Broomfield-Byers

Love this Lexus Service. My service consultant, Tanner is Awesome. He always make sure I receive the vehicle Services that I need and not what I don't need. Tanner always goes beyond his job to make sure I'm happy with the service. The communication is superior. Beat Lexus location in the South.

Lady E

Erik, was very charming and polite! He communicates very well! I finally have a rep who will make sure im taken care of and not taking advantage or handle me so fast . Thanks again, Erik for another great experience!

Amber Blanding

Jim Hudson Lexus has a very inviting atmosphere. All the employees are very nice and helpful. The waiting areas were comfortable. My intake specialist Melvin was hospitable and knowledgeable. Answered all my questions.

jewels holley

I bring my Lexus Ct 200h here ever since I bought it and I have never had a bad experience. One time they drove me to the walmart across the street and when my car was done they came and picked me up. The next time I did have a longer wait than the first time, but the staff was so apologetic and accommodating that I had no issue waiting. They are great!

Jacqueline Townsend

The service rendered from start to finish was impeccable. Colby did an outstanding job. He was kind, polite, and very caring. You can tell he takes his job very serious and represents the company well.

Sheldon Cooke

Thank you Ron Best for setting the routine car service appointment. Still the best Salesman in the Car business. S/O to Daniel (Jim Hudson Service Advisor) for a superior customer service experience.

Robert Smalls

The customer service was outstanding!! From making my appointment on line to meeting my sales rep Shaun, the waiting area to walking me to my car. This was my first time at this location after relocating to the area. I highly recommend them!

abney smith

Excellent service. Pickup and delivery of our vehicle and leaving us a temporary vehicle went smoothly and tremendous help. Service in shop very efficient with great communications and status updates.

Sonia Radcliffe Bell

Sam is the best, always friendly and professional. He deserves a gold star! He is definitely an asset to the organization. Service was done promptly and waiting area is always nice and clean.

Sean Larkin

The service experience was outstanding. I would definitely recommend them to anyone. Shaun made the process very easy. I'll definitely continue to use them for all my service needs.

Laura Conard

I brought my car in for an oil change and routine tune up. Melvin Alston recommended I replace the front brakes. I can always depend on Melvin to help keep my car in good working order.

Shanta Ramsey

I wasn’t too happy that I had to bring my car back in for a repair that Lexus had completely 2 weeks prior; however, Melvin checked me in, provided me with a loaner car until my repair was completed. This made the process much easier.

Russ F

Shaun was courteous and helpful during my last visit. There were no surprises and everything they did was of the highest quality. I especially like the video walkthrough that is included with each visit as it explains and also shows anything needing attention. The service experience is second to none.

erich rhinehart

Very good customer service and Danny was extremely helpful and knowledgeable. He explained everything that was going on with the vehicle and any recommendations needed. I was very pleased.

Christian Gann

Great experience working with Shaun to get my daughter’s car fixed.! Did a great job keeping me informed (out of state), getting the estimate, and ultimately having the repairs done timely.

Deanna King

The service is always great at Jim Hudson Lexus and Melvin exceeded my expectations! He was very kind, welcoming, and punctual. Will definitely return!

Octavia Woodard

They all was very nice to me and everyone else come in there. They made me feel welcome and I can trust them with my car. I will be going back. Thank u.

Chelesa spry

Just the best care I ever experienced the over customer of me and friend was unbelievable. Tanner is the best . Words can’t describe his excellent care me, my friend and my car . I am going deal only with Tanner

Dipesh Chauhan

Great customer service. Friendly and great atmosphere. I was aited for my car to be done. Waiting area was wonderful for the working professional. Melvin was great to work with.

Nicole Polfliet

Was extremely friendly, efficient, and got it done quickly . Amazing service and helped me with filing a claim with warranty as well. Highly recommend Danny Chupek in service.

Robert Looney

Everything about my visit was exceptional. My service advisor Sam was courteous and accomodating in every way. I will be back for sure!

Deborah Nye

Jim Hudson Lexus was the most enjoyable car-buying experience that I have ever had. Mark Wickham is so very personable and helpful and I felt very special.

Kathy Williams

Jim Hudson Lexus has performed all of my required maintenance and repairs since owning my RX 330. Danil in service and of the service techs take good care of me! Thank You!

Kim Davant

Last Saturday, I saw a that my front right tire had a ‘curb chunck’? Knowing that it would be not be safe, I texted w/photo to Darryn & Erik letting them know I was on my way. When I arrived, they had already checked to make sure the correct tire. They always have make sure that I am safe and take care of my needs. Darryn and Erik are like family one always look forward to seeing. I have been trading w Jim Hudson and Darryn Russ for almost Lexus for 25 years. I could not imagine going anywhere else!

Kathleen Khan

Always great service experience. Melvin is always helpful and answers all my questions. He let's me know what's going on while I wait and informs me of what's upcoming on my next maintenance. Thank you as always.

Francis Hane

Shawn was awesome and I was so impressed by the whole team, don’t think I will use any other place for auto maintenance but your shop. Dr Hane

Janie Mullis

Danny Chupek was friendly & put me at ease from the very beginning. He was informative, knowledgeable & took very good care of me & my Lexus making sure everything was done I’d requested. I give him a big FIVE STAR rating! The entire dealership is a great place to take your car! They’re very welcoming.

Benjamin Aiken

My visit when as usual. Danny my service attendant was completely professional and courteous. He listen to and address my concerns with my vehicle.

joann ferrell

I was greeted promptly, make sure l was satisfied. My vehicles In excellent condition. Thank you again, Mr Alston

Ramon Phillips

Danny was very professional. He ensured he went over my needs and explained all aspects of the service and also the time it would take to be completed. 5 star service

Ursula Spires

It’s always a pleasure to visit the service department everyone is very friendly. My advisor Eric Due is the best thank you

Angela Donald

Mr. Erik Due was great! He was very attentive to my needs and very apologetic when the service was not completed when it was supposed to. Mr. Due explained everything in detail and ensured I was comfortable with a loaner vehicle.

Cynthia Rivers

Excellent place to have your car serviced. Mr. Melvin Alston and his team made my life's goals seamless!

Kristina Brown

I always have a great experience with Jim Hudson Lexus, with the people and the service. This time was especially good because I noticed they have designated gluten free snacks available for customers. That may seem trivial, but as someone recently diagnosed with Celiac it was a very nice touch. I also had a question about being charged improperly for a previous service, and Sam went above and beyond to find the answers and make sure everything was done correctly.

Clarissa Price

Top of the line service and dealership. Erik was my service consultant and he kept me updated and informed every step of the way. He was trustworthy and transparent. I would highly recommend Jim Hudson Lexus and especially Erik.

alicia wilson

Tanner has been very professional and helpful. He keeps me well updated when my vehicle is being serviced. He also does a great job explaining the services needed and what was completed.

Lontonia Bryant

My first time in Columbia and needed an oil change. Erik was very polite and engaging. He explained everything that was happening from start to finish. Thank you for taking care of me while visiting. The facility was nice as well and clean!!!

J Heather

Always a great experience at Jim Hudson Lexus. Melvin was very helpful and courteous. Customer service is excellent. The lobby is accommodating. The drive from Darlington is always worth it because I trust their service.

LT

Sam is the best. He went over everything that was suggested / required for my routine service. Thanks for the great service. Jim Hudson Lexus and their staff never disappoints.

Ariel Brown

Shaun Crosier did an amazing job with my car. I experienced a flat tire and brought vehicle in the next day. Great customer service!

Peggy Makins

Melvin Alston always make all my visits to Jim Hudson Lexus in Columbia,sc, a pleasure. He makes sure that I am satisfied with my service. He is always willing to go above and beyond what's expected of him. I am glad that he is a part of your team.

Alicia Dixon

Always a pleasure to visit Jim Hudson Lexus, great service and I’m usually in and out so I can enjoy the remainder of my day! Ron Best is the best in Sales and Shaun Crosier best in Service…Thank me later!

harvin dennis

Danny was real pleasant.He was also professional and knowledgeable. He was a super individual to work with. I would love to work with him for now on with my services.

Jude Peck

Melvin Alston, with 33 years work at JH Lexus showed in his calm, confident and collaborative approach to service. A loaner vehicle was provided. They have a great break area to stay and work while waiting.

Bobbie Hall

Lane departure/steering vibration feature malfunctioned and Danny Chupek helped me out big time! He was very friendly and helpful!! I will certainly be returning and requesting him!!!

Gail Walters

Melvin always take very good care of me and my vehicle, which as an older widow, who knows very little about cars, s so appreciated by me. Melvin always earns my 5 star reviews. Thank you Melvin.

Melvin Adams

Mr. Melvin, The service wad great. Customer service was the key. You can not find it anymore. I, just tp say thank you as well as the hold crew in side and out for what you do. God bless.

Lynne Massey

Danny Chupek at Jim Hudson is the most detailed and informative employee. He keeps up with all my maintenance and always keep informed on anything I might need done.

Angela Robinson

I have consistently received quality and timely service at Jim Hudson Lexus. Melvin is truly and asset to your organization and his professionalism is impeccable.

Tresa Martin

Top notch care! My service tech kept me informed and was so very nice. I always have a great experience here.

Bobby Dea

My Lexus Service Advisor, Danil Weil, provided an outstanding customer experience as usual. The Service Department (Danil) provided prompt courteous service. Kudos to the technician who provided a thorough inspection of my vehicle.

TomH tlhrtp

Always a pleasure to deal with Hudson Lexus. We have a 2003 GX and a 2015 GS. All you need to know is that my wife says that she would feel safe to drive the GX across the country!

Bud Lane

Replaced four tires, balanced, alignment and serviced the pressure monitoring system. Service was excellent . Primary reason I drive a Lexus Is the service I receive at Jim Hudson’s Lexus.

Carolyn Lawrence

Melvin is very attentive to your concerns and in assisting with care of your vehicle. It is a reputable service center with qualified technicians that will ensure your needs are met.

Tokmeco James

Melvin Austin's customer service was as it always is. He is always attentive and responsive. I always appreciate his honesty and integrity.

Richard Davis

Was good except tires; they always over inflate them at different pressure on Was 38, and two were 36 and one at 35. When it was received, all tires had the same pressure.

Barney Miller

Erik Was Very Professional, Kind & Informative About My Vehicle's Maintenance & Overall Health. The Waiting Area Was Clean & Comfortable. Overall Pleased With My Visit.

Edward Baker

These guys are top notch. They do great work on your vehicle and honor the Lexus pledge of excellence.

Donna Hill

Exceptionally professional, knowledgeable & courteous. Beautiful facility & friendly personnel. Pleasure to deal with Jim Hudson dealership on Killian Rd.

Dottie Oneal

From the time you enter the doors at Jim Hudson Lexus, you are treated with the upmost respect and kindness. I have never been to any dealership that has the organization that Jim Hudson Lexus has with their employees.

Lori Widgeon

Awesome experience! My salesman Darryn Russ even made sure I was comfortable and happy with my car!!!

dave patterson

They fix my car right the first time. They kept me informed the whole time. I really appreciate Jim Hudson Lexus .

Drea Evans

I have been a customer of Jim Hudson for years, love the service, always professional and friendly from sales dept Darryn Russ, to Service Dept Danny Chupek. Jim Hudson has the best customer service I have ever experience . I will always buy from him because of that. Everyone in the entire building always smiling and friendly greetings you with a smile. I had my car in for service recently, Danny Chupek went out and beyond to make sure I was satisfied with my service and made sure everything was 100% with my vehicle before leaving. I can’t say enough how I LOVE JIM HUDSON!!! And My service advisor Danny Chupek!!! Great job as always!!!! Thank you !! Mrs. Evans

Fred Seidenberg

Erik was fantastic! He listened to my concerns and sought the most effective means to correct any issues. He was professional, friendly and patient. I was comfortable leaving my car with him, and knew he had my best interests at heart.

Yolanda Wiley

Colby was courteous and helpful with my service. I received my vehicle back in a timely manner also.

K V

Jim Hudson Lexus Service has to be the absolute best service department I have ever encountered. The quality of work they do is above reproach. I've never had a single issue with any service they have performed. On top of that they are professional and pleasant to deal with. And they always go the extra mile. This is my 7th Lexus and they are the best!

Hạ Lê

The service here is very good. If you want a nice car I don't know which one. But if you like the service. choose Jim Hudson ❤️Service South Carolina Jim Hudson is the best ❤️❤️❤️❤️❤️They check car every very good. I like Melvin in Jim Hudson ❤️❤️He do very very good job This place so nice. I come all the time. And everything is perfect ❤️❤️❤️ I like it Danny. He always take care my car. I’m felling he the best❤️❤️❤️

Cynthia Mcknight

Erik Due did a awesome job taking care of me when I took my car in for service, I thank him

Mark Radomsky

15 maintenance check, top fluids, rotate tires. We love JH! Last year we purchased a new 450h. Our sales person, Mark W. was very knowledgeable, professional, and friendly. We purchased a maintenance program and we’ve been quite satisfied with service. Based on our last maintenance visit (20k), I was a bit disappointed it took so long. I was scheduled for 7:30, but did not leave JH till 9:50. What can be done to speed things up? I’m not sure, but it should be discussed, and wait time needs to be reduced.

Polly Lampshire

The service was very good and Tanner Carnes really helped us through the whole process . Due to our cars age, we had many different problems to deal with . Mr.Carnes walked us through what was needed and gave us options as to what was urgent versus what could wait, plus costs. We found him helpful ,courteous and professional. All calls were returned promptly and he kept us abreast of each days activities. Again, I thank Mr. Carnes for all his help.

Stan Sullivan

Great experience! Was kept informed all during the process. Word performed was perfect.

David Lane

My service advisor Melvin was outstanding. He provided excellent guidance and ensured my vehicle was repaired properly in an expeditious manner. I strongly recommend using Melvin and Jim Hudson Lexus

Gloria Goldberg

Jim Hudson is the best with customer service. They are efficient and well organized. The staff is wonderful and makes sure you are pleased with their service. The waiting area is a haven for working and resting and is well stocked with snacks and beverages. Mr Tanner was wonderful and kept me in the loop with the progress of the service.

Linda Mac

My experience working with Melvin and the team in service has yielded excellent results for my vehicle. His attention to details and dedication to getting the job done for the customer is commendable. Congrats Melvin on 32 years service with Jim Hudson Lexus!

Katara Jordan

Great customer service. Sam is an awesome service provider. He is patient and takes his time to explain every detail. I enjoyed working with him during my visit at Lexus.

Huda Shami

Tanner was so kind and helpful! I always have such a good experience with this dealership.

Tamara Shamlee

I loved my experience at Jim Hudson, my tech Mr. Due was very professional and pleasant.

Tyler Chapman

Very professional and quick. Danil took care of the problems I was having and got me back on the road quickly. 10/10

Mamandoma Mustapha

My car was picked up at my house and returned clean. They always do a great job.

Mattie Johnson

Erik is amazing. He was polite, knowledgeable and left no question unanswered.

Paul Moore

Tanner was great. I am very pleased with his effort. Paul

Bruce Frankel

First class all the way. They make you feel like they actually care about their customers, which is somewhat rare these days.

Gloria Whatley

I was going to trade I bought it last Oct and was going to get a newer one. They want to take my money and give me lest when I look and save a 2019 same car with little lest on it for 8000 more when I was paying over 1000 more on it from Oct. I am not stupid and going to lose my money. I will never get another car from them again 😒

Joyce Samuels

The service was great and the agent Erik Due was very professional and showed me how to use the navigation system. I would recommend to use the Jim Hudson Lexus Service to anyone and ask for Eric Due.

John Hornsby

Always professional and friendly service. Thorough inspection and honest diagnosis.

James Lichty

Purchased a used Lexus online. Took it to JH Lexus, who looked it over and got with the original dealer to have minor repairs covered. Excellent customer service experience.

Barbara Webster

Once again Danny was on top of thing came in for my maintenance on my car Danny was right on it was even ealier than my schedule appointment wasn't feeling well and took the time to help me out I really appreciate all that you did Danny to make my day a great experience

Latasha Denise Mack

Erik was great! My car was serviced and I was out of there in an hour.

Judy Stegall

The staff is always friendly and polite. My only complaint is that the wait time is always over an hour. We were getting an extra key made this time.

Karen Galloway

Tanner was my contact person at the Service Department and provided excellent service. I would highly recommend him to anyone.

Cassie Drake

It was a pleasure working with Tanner. He was very knowledgeable and attentive and I highly recommend him for your service needs!

Julia McLeod

Tanner was my service tech and he was awesome. Helpful, friendly, and communicative. I didn’t buy my Lexus from Jim Hudson but took it there for service since I had used them before. They treated me like royalty. Had the 10000 mile service performed and they washed and vacuumed my car as well. Too notch customer service. I will be back!

Carroll Lindler

Replaced my battery under a prorated warranty. Were able to fit me in the same morning that I called, and as always were very professional!!

Andrena King

The customer service is always great. They are very accommodating with pick up, drop off and loaner vehicles as needed. I love my service advisor Shaun Croiser.

Frank Mood

Scheduled maintenance was professionally accomplished. I was courteously greeted, fully informed of the work to be performed and its costs, advised that a discovered alignment issue needed to be addressed and the cost therefor., and kept advised of the status of the work being done. My experience was completely satisfactory and no different from all of my experiences with Jim Hudson.

Ada Simons

The service advisor, Danny was very courteous and attentive to my issues. He seemed to have genuine concerns for me as a customer. He made sure the work on my vehicle was done in a timely manner.

Elaine Moses

Signing up for an appointment online was very convenient and trouble free. I appreciate Tanner's able assistance in having the maintenance handled professionally and completed in good time. His clear explanation of the work that was completed were very helpful.

Lori Bost

My experience with Shaun was very professional and extremely helpful. Service is beyond 5 Stars!

Ozzie Arroyo

Jim Hudson Lexus dealership provides exceptional maintenance service! Sam Mercado is an outstanding service advisor. He cares and provides the best value for your service needs. State of the art facility, technology, and expert / certified technicians. The best facility to buy or service your Lexus vehicle, Many Thanks!

Pamela Davis

As usual my service experience was great. Shaun my Advisor was very professional and knowledgeable. Shaun also had a young man helping him on this day that was a pleasure to work with as well. Shaun always takes great care of me. Thanks Jim Hudson Lexus. I have to give Shaun his props. He is hands down the best Service Advisor I've ever encountered. He's always upfront and knowledgeable about my car. When going to Lexus I always make sure to ask for Shaun because he's top notch. I had a nail I'm my tire and he made sure it was taken care of and kept me in the loop on getting a replacement. Thanks Shaun As with all visits to JHLexus everything went well. I needed to get out quickly and they made it happen. I have the best Service Advisor in the world. Shaun Crossier.

The Tammy TV Show

Melvin provided excellent customer service. I just purchased my RX 350 and wanted to make sure everything was in good shape. Melvin took his time and explained the service that I was having . After the service was completed he took time to go over every detail of the report. Thank you, Melvin for being so thorough and professional.

Robert Angel

Excellent service. From on-time courtesy car arrival to prompt, professional service. They spell "service" with a capital S.

April Whitfield

I went in to get struts put on back wheels service is always excellent with great customer service. Thank you Danil !

E Walker

Very professional service. Technician was very courteous. He explained in detail what was done and the next steps required to keep my vehicle property service. Enjoyed the video from the mechanic. The waiting room was very clean and accommodating.

T B

I was able to get an appointment fast and answers fast. My car guy Terry Capers is always ready and willing to help from sales to making sure services are handled. He truly gives full service and makes you feel like more then just an ordinary customer! Dani was amazing with relaying and making sure I understood what was needed, the way and making sure everything worked within my schedule. Top notch service!

Earlene Peeples

My Service with Melvin from day one was outstanding.. I started with Melvin who made my visit each time comfortable and pleasant. I enjoy the cleanliness of the lobby the the Mechanic Len who alerts Melvin on what needs to be taken care of with my Vehicle. Len was very pleasant Mechanic.. These 2 men gave outstanding Service I give them 10 stars keep up the Great Work!!!!!!!

Lorraine Brown

Thank you sooo much Shawn and the Jim Hudson Maintenance department for being so very detailed and thorough when I take my Lexus NX in for service. When I spoke to Shawn in the Maintenance Department last week, he made sure I was completely satisfied with the service I received. Shawn and the entire department, I give them a 5 Star rating. I’m always treated as a valuable customer every time. I’ve notice they exhibit care, concerns and awesome customer service to all the customers that I’ve seen while waiting for my car to service. The moment I drive up into the service department, I always receive great service and greeted with a smile. When I leave my car at Jim Hudson Lexus, they will send me a video of my vehicle, explaining what maintenance was done by the mechanic. I’m so grateful to be a Jim Hudson Lexus customer.

Jody Ann Tyrell

Great customer service. All of my questions were answered. Love it

June Scruggs

I have always had excellent service with Jim Hudson Lexus and specifically with Danny Chupek as my go to service manager. He is always professional, down to earth, honest and just an all around great person to work with. I always ask for him! Great job Danny and thank you for always being so nice and helpful! All stars all the way!

Ladonna levell

Excellent service and customer experience always at Jim Hudson Lexus. Would recommend their services and products

Andrew Safran

I was very pleased with the service experience. The quality of my service agent, Danny Chupek, is second to now .

Tricia Pollard

I was greeted with manners and respect. I was informed by the technician working on my vehicle the status of my vehicle. The service was stellar 👌🏾 …

Sarah Satterfield

Always professional! Always go above and beyond! Sam in the service department and Darren Russ in sales are the best!

Kysmin Huff

Great customer service! Tanner is always a constant professional. Truly a great experience 5 stars!

Francine edwards

Danny greeted me first with a smile under the mass. He stated we will take care of you , you can step out of the car. That’s what he did . Upon completion he kept contact with me of the progress being rendered. I was and still lost appreciative of communication. I believe communication with understanding is the best thing any customer service person can can. Thanks for the great service.

IB

Stellar service as usual. They go out of their way to make their customers feel satisfied.

Kristina Cockrum

Always wonderful experience when I come to get my Lexus RX350 serviced! All I had to do was text my Kyle my salesman and he set my appointment with a loaner. Tanner who helped during my service was lovely and informative. My service was done in a timely manner and was a breeze to retrieve. Love the people here at Jim Hudson Lexus!

Marcono Hines Jr.

Johnson Lexus did a phenomenal job with my service. Customer service is always top notch.

RICK HOWARD

Excellent service. Top Notch. Would highly recommend Jim Hudson Lexus, and Erik.

Jane Napier

Always outstanding job!! Gave us loner vehicle, kept us informed, got replacement tire in a timely manner, and got in to a clean car! All associate’s were very courteous, and helpful! We were well informed every step of the way! Thanks to “ALL”!!

Val Poole

I took my vehicle to Jim Hudson Lexus for maintenance. Melvin is my service advisor and provided exemplary customer service. He kept me aprised of the work being performed and when my vehicle would be ready. Melvin addressed all my conerns promptly. I gave 5 🌟 for customer service and would give a 10 if possible. When I go to Lexus for service, Melvin is my Advisor for all my repair needs. If you want 5 star customer service ask for Melvin Alston, you'll be happy you did!

Bill Jones

Very thorough and easy to work with. I’d highly recommend this team

Kutina Williams

I had a great experience as usual. Erik goes above and beyond to provide great service!

Lisa Waddell

Great experience. Excellent customer service. Melvin was super helpful as always.

Rosa Pendergrass

Jim Hudson’s Lexus personnel are always helpful and friendly. Our agent on this visit was a gentleman named Melvin. He was friendly, helpful, knowledgeable and very efficient! From arrival until departure, Melvin stayed in touch with me. After I left, he sent me a thank you by message. If you’re looking for a kind, experienced salesman, Melvin is your guy.

Renee Hughey

As always great service. Tony did a great job. And Sam Mercado is the best.

Sharon White

Mr Alston was attentive and provided a diagnosis for my vehicle issues. Thank you

aesha watson

The service here is always A+. The wait inside isn’t bad either. My service guy was fabulous as always.

Harold Goodwin

Outstanding waiting area, Very clean. Service adviser Sam Mercado kept me informed during the process, Maintenance completed in a timely manner, Highly recommend this dealership.

Jarrod Washington

I received great customer service while having my car serviced. I got there ahead of my appointment time and they were able to get me right in.

Eli V

They made me aware of upcoming maintenance and did not try to push it. Service was excellent.

Sylvia Hanna

Excellent service with Melvin. Great personality and caring for his customer.

Valerie Washington

I own 2 Lexus and it’s all because of my service man, Melvin Alston. I value his experience and his opinion. Thanks Melvin for making Jim Hudson the number one dealer ship

Stephen Henry

Excellent service. Kind people. Very responsive to my requests.

Love Ladele

Best and quality service on our Lexus cars every time. Won't go anywhere else.

Carolyn James

Good experience. Provided checklist of all checks made on my car.

Justin Keilty

A dealership that makes you feel like royalty every time you step foot inside. Great service and amenities.

L Walker

I drive from Sumter to Columbia for the service on my Lexus because it is highest quality. Tanner was very helpful in explaining what needed to be done to my car as well as communicating during work being done. Customers are treated like royalty with comfortable waiting areas, snacks and beverages. I was very happy with Tanner as my contact and very happy with the dealership.

Mike Aloisi

We had both of our vehicles in for their 5.000 mile service. As always, we receive the very best customer service at Jim Hudson Lexus. Danny Chupek, our service advisor, was totally professional, answered all of our questions clearly and a delight to work with. Thank you Danny !!!

Harriett Milligan

Eric Due is the best! I waited for Eric to finish up with a client he had before me for almost 30 mins because I only wanted to work with him. The dealership offered another service guy to me, but I declined lol. I had a lot of mechanical issues going on with my car that I didn't even know about. Eric worked with my 3rd party Warranty company, the Lexus mechanic and the Parts Dept and saved me lots of money. My car now runs like new!! Thanks Eric! Ms.Milligan

David Watkins

I wouldn't think of going anywhere else when looking to purchase a car. Outstanding sales team and its not over when you leave Jim Hudson with your new car. They have an outstanding service department who treat you like family. Ask for Kyle Reed when you go looking for a new car. He is an outstanding salesman who listened to me and took excellent care of finding the right car for me!

Dawn Leeman

Tanner listened to all of my concerns and got my service completed quickly!

Tricia E Sturkie

Excellent service! Excellent communication and top notch customer service!! Thank you so very much !!

chance hammer

Jim Hudson went above and beyond on a recent experience. My Lexus was broken down on side of a road 30 miles away from the Lexus service center in the early evening. Even though the tow would not be at the service center at their 6:30 PM close Lexus made accommodations to leave a loaner car when I arrived at the dealership at 7:45 PM (their sales center was open until 8 PM). I was in a bind and working night shift. The car was repaired within 2 days. The facility is beautiful and all the staff was friendly. Tanner, in particular, was fantastic.

Cathi Snyder

Top in customer service and Tony makes sure everything is completed on time and to industry specs. Highly recommend!

Greg Clarke

They were great. I was passing through for work when my engine light came on. Sam got my vehicle in quickly and diagnosed the problem and told me I was ok to drive home. I’m very appreciative of Sam’s professionalism and honesty. I highly recommend this dealership.

Jean Catalano

Melvin Alston arranged an incredibly courteous and efficient service appointment. He kept me informed, contacted service technicians to ensure the work was performed correctly and within budget. Melvin is the epitome of professionalism and customer service.

Evonne Owens

My experience was great from start to finish. I was prepared to sit and wait but Tanner placed me into a courtesy vehicle. I was able to return home and get my work done. I was also delighted that Ian sent a video of my maintenance service. When I returned to get my car it was nice to have a thank you note placed in my car.

JacKie Brown (LadyJaQ.j)

Wonderful service from start to finish. 💯 You receive a video text messages from the technician with explanation of the service that being provided. Customer lounge areas very comfortable seating it’s 💯. A variety of snacks and a variety of beverages provided while you wait. Finally your car is always cleaned before it’s returned to you.

sir Christiąn Jackson

Tanner was Great to work with! Understood, and took care of all my needs.

Pauline Mancho

Great service as always. Always a pleasure to work with Danny.

Carolyn Swinton

Great service. Mr. Alston was very professional.

Teen Custis

Excellent service give Mr Sam a truly wonderful experience and overall superior quality service. 👌 I give him a and staff a excellent score of 5. Thanks once again Ladies and Gentlemen Quintin Custis

Adam Graff

They took me in with no appointment very near the end of the day. I wanted a new key fob programmed. I was told it would be an hour and a half to two hours for everything. I actually got the car back in just under 90 minutes. The key worked perfectly and they even washed and vacuumed the car for me. Overall great experience and Erik Due is a top notch service writer. He’s very cordial and knowledgeable and made me feel very welcome. If you need anything done for your Lexus, give him a call!

Margaret Hoover

Tanner at Lexus gives great service. The dealership and people always gives great service.

Michelle Crawford

Melvin was my service advisor and he had me in and out with oil change in no time! He replaced my key fob battery right on the spot when I came in for service! Very fast but also efficient!! Thank you Melvin!!!!

Lou Ella Williams

Excellent service. Danny was knowledgeable and very courteous.

Freddy Hernandez

This is a Class A dealership. The best experience in buying, leasing and getting your vehicle serviced. Thank you for always going above and beyond in every aspect. Veteran / Military friendly.

willie sydnor

Outstanding experience. Shaun was very professional and attentive to my needs.

Shirley Kennedy

Melvin greeted me with a warm smile and good morning. He immediately went to work accessing my car history and told me the service that would be done and the price for the service. He asked did I have any questions and told me how long it should take. He asked if I wanted a loaner for the day or did I prefer to wait. His professionalism was 100%. His knowledge, promptness, reliability and professionalism was excellent. He deserves a raise!!!!

pickettd69

First off, I want to take this all the way back from when I bought my wife the 2021 RX 350 that I have had exceptional service. It felt presidential. I'm ahead when it comes to getting my wife's SUV serviced. I did the 20k mile routine service and was given the opportunity to get a courtesy vehicle until the work was done. I must say that when God blesses me financially, all my kids will be in New Lexus. That's how satisfied I am with Jim Hudson. Never received that service from any other dealership. FYI please ask for Ron Best as your salesman. He is awesome at what he does.

James Sweet

Best car dealer and service experience everytime ! I don’t think I’ll ever buy a car from another dealer !

David Weddington

Took my car in for the 25,000 mile maintenance. Met by Danny who was very professional and handled my visit in record time. Very satisfied with Lexus service. This is my 5th Lexus.

Brian Arnold

Danil is always great to work with. He is very informative and accommodating.

Linda Byrd

Always excellent customer service and professionalism! Top notch!

maiya williams

Eric was awesome! He listened as I listed a few concerns that was going on with my car and took care of them right away! I had my car back the very next day. I was updated about everything every step of the way. Truly a great business!

Daisy Black

I've been to several dealerships not going to mention names but Lexus beats all of them hands down. Their customer waiting area is top notch but we are not here for spa like waiting area lol. I truly appreciate the ease of scheduling an appointment. I like they do a video of what is needed they show you all the parts as they are discussing what's going on. Daniel don't remember his last name always stayed in touch. I had a warranty I totally forgot about but he did some leg work save me a bunch of money. I won't go anywhere else but Jim Hudson Lexus.

Jay Schmidt

These guys are very friendly and professional. Very happy with the quality service.

Antoinette King

Jim Hudson's service department was awesome! They came out to pick up my vehicle and gave me a loaner while they worked on my vehicle! The entire process was smooth and worry free for me.

Octavia Bowers

Awesome. Tanner is great! Tanner is my favorite and will always receive my business!!

Susan Philyaw

Associate Melvin was awesome! Inspected the vehicle to ensure car was clean. Was able to get rid of a mark on my passenger seat that I had no luck removing! I will ask for him next service appointment!

Latonya Hines

They are always thorough and takes prime care of my vehicle (just as I do). Erik was extremely helpful and kept me notified during the visit. I appreciate him and the staff of Jim Hudson Lexus!

emma jackson

Jim Hudson Lexus should provide training to other businesses on how to provide excellent customer service. Their staff members are amazing especially Samuel Mercado. He was all over the place making sure everyone was comfortable and had updates on their vehicles. He displayed a passion for his job which in turn resulted in him providing exceptional and individualized customer care! I was waiting for my vehicle however, I had to leave and Samuel had me in a courtesy vehicle in minutes! Great job Jim Hudson for hiring such remarkable staff members! I highly recommend Jim Hudson and you are still the one!

Tracey Haddock

Jim Hudson Lexus goes above and beyond to make sure you are satisfied with your service experience. My service representative, Shaun Crosier, was top notch! This is my first time owning a Lexus and I can't express how impressed I am with my car and the dealership. The mechanic even sends you a detailed video of your car and the services he performed. THEN, they send your car to be detailed where it looks new again! Did I mention they even leave a thank you note in your car?! ❤ Hands down the best!

Isaac Romey

Had a 7am appointment W/ JH I was greeted on time by Shawn Crosier who took care of me he was professional & knowledgeable for the any questions I had. He explained in detail of my service visit. Keep up the great job & everyone else there that made this a pleasurable visit

Max Melvin

We have used Jim Hudson service for 7 years and have always received the very Best any service center could offer. Erik Due is outstanding in his job as our Service Consultan!

Misty Gray

It was incredibly easy to make an appointment online. I was a few minutes early for my appointment and they took me back right away. The waiting area is fabulous with snacks and drinks. I love the text updates.

Travis Jones

Mr Due, the service technician, was awesome when My wife walked in for service. The staff did a great job taking care of her Lexus. Would definitely recommend Jim Hudson Lexus.

LaShonda Anthony

The customer service is unmatched! They drove a hour to pick up my car for an oil change and service, left a loaner vehicle for me to drive in the meantime. They then brought my car back the next day. Plus they cleaned my car inside and out. So appreciative of them!

Donna King

Shaun Crosier was very professional in the explanation of the services needed and performed on my vehicle. He provided me with a Loaner which provided ease in transportation while my Lexus was being repaired. I appreciate the exemplary care and up to date information given while my car was being serviced. Thank you again for the phenomenal service.

Tony Ellison

Recently moved to the area and it was time for maintenance on my RX 450. I was greeted by Sam who provided great customer service. The team kept me informed during the process while my vehicle was undergoing maintenance. It was a positive first visit at the Jim Hudson Lexus service center.

Lawrence Rush

Great working with Melvin. Very professional and courteous.

Fred Robbins

Tanner was knowledgeable and communicates very well. His background as a technician gave him credibility above a typical service rep. I was extremely pleased with my experience.

Kimberly Mack

Great professional service, staff was nice and helpful!

Kristin Hollis

Absolutely outstanding customer service from Erik at Jim Hudson Lexus! I came in for my complimentary 5,000k service, and everything was handled within 2 hours. I didn’t know I’d get a car wash and vacuum too! So glad I joined the Lexus family.

Steve Boykin

Best car buying experience ever. Ask for Kyle Reed and equally impressed with service. Recommend Danny Chupek in service. This will be where my next car comes from.

Susan Baker

As always, San aims to please with his fabulous customer service and he succeeded again. Has me in and out as quickly. So friendly, personable, and very knowledgeable. Sam is the very reason we have been repeat customers for years now. We’ll never leave as long as he’s there!

ben veloso

I have personally worked with Erik Due for a little over a year and his professionalism and hospitality is 2nd to none. Erik is the epitome of excellence and is a major reason why Jim Hudson Lexus is such a highly rated dealership!

No_longer_in_use No_reply

Danny was very helpful. He explained everything well. Danny had an extra touch that made my day phenomenal! LW was my technician. He sent me a video of the repairs which was awesome. He left me a note thanking me for my business. What an extra touch! My car was washed and waxed. Looked like I just bought it. What an experience!! 5,000 miles can't get here fast enough!

Wallace and Nicole Wilson

Great experience and a welcome, warm environment in the waiting area.

Desiree Emory

I called to make an appointment and spoke to a customer care representative name Shannon. She was very polite and professional handling my call and my concerns. However, when I asked if there would be any charges she said no! When my husband arrived with the vehicle for service he was told upfront there would be a charge for rebalancing and that it was not included in my package. I had to call her manager and report that she did not inform me that rebalancing was not included in the package on my vehicle. I was very upset because I asked these questions in advance to be prepared if there were any charges. Having to call and chase down a manager and not get any follow up unless I called and left voicemails was very inconveniencing for me. I never received an apology for the misinformation and inconvenience. Excellent customer service is when you prepare the customer for all expectations. I did not receive excellence in anyway concerning this matter even though they did remove the charges it came with additional legwork from me and no follow up informing me of anything! Not pleased at all!!!

Jim M

Service on GS was smooth and easy. Shaw was awesome 👏!! …

Jackie Bowers

The service provided is always very professional. Best customer service ever!

Sylvia Williams

Always a pleasure receiving excellent customer service at my Lexus dealership on Killian Road!!

Raymond Madden

I have been getting my Lexus cars serviced by Jim Hudson lexus for several years now. I have been very satisfied. Mr. Tanner is an excellent representative. I ask for him when I bring my car in. He is courteous and attentive to my cars care.

Kathy Shillaber

Melvin gave prompt and courteous curb service when I pulled into Lexus. He understood the needs of the car and gave updates as to the service. I appreciated the note that was left in the car upon departure! Thank you, sir!

Helen Thomas

Melvin at Jim Hudson Lexus has been my service provider for many years & he has gotten better & better providing Great customer service. Melvin has always been willing & able. Never a disappointment to making sure my vehicle has the best service & that I’m taking care of to move about with my daily service as well in my independent Companies where I provide Great customer service to my Clients, Patients & Customers even while my vehicle is being serviced. Melvin is the best Service Provider.

Gerard Garcia

Didn’t have time to change my brakes on my IS200 F-Sport so My son brought it too Hudson Lexus at Columbia SC. Professional service and sent a video clip of the inspection they performed.

Thomas Harvin

Thanks to Eric for outstanding customer service. I really appreciate your attention to the details.

Robert Brax

Alway receive professional service from my service representative, Tanner Carnes.

Jacqueline Chappell

Jim Hudson Lexus consistently offers wonderful service on my vehicles. I purchased a new vehicle and they did a comprehensive analysis to make sure this vehicle would be a long-lasting investment. Sam has been my service coordinator for years and is highly professional.

Daniel Ting

Just moved to the area - first time experience. Was impressed by the operation.

Veeda Smalls

I'm very pleased, satisfied with the welcome I received from Tanner and all the staff at Jim Hudson Lexus. Tanner was so courteous, helpful, respectful and professional. He took the time to answer all my questions and made sure my service was complete and accurate. My husband and Ieft feeling we belong and well cared for. Thank you Tanner and the staff for your great service.

Cheryl Washington

My car was brought in for a scheduled maintenance check; great job, also thankful to Samuel Mercado; great customer service! Dr. Washington

Edwards

Scheduled a routine service (oil change only) & to address the issue of tire sensor light not turning off after replacing all of the sensors two days prior at Costco. The dealership immediately informed us the after market product were malfunction, suggested replacing to ensure the light is off, and any other issues. The tech mentioned a cv boot leakage that needed replacement after thoroughly assessing prior work on the boot we discovered it was the left boot not the right that was completed a few years back. We agreed to the work; the dealership provided us with a loaner while they completed the work. They kept the lines of communication open from beginning to end of the process, and return the old sensors as promised. All in all this experience was superb, no complaints at this time. I recommend using them base off our recent experience.

Daryl Cossey

First class customer service. Shaun took care of us from the time we stepped foot out the car for services. He reviewed all previous services completed and recommended what we should get completed now and what could be saved for our next visit which helped split a major maintenance cost. Shaun truly is a genuine person who cares about his customers.

Devonue Davis

I had my tires replace in a multi inspection performance on my vehicle for the good things and things recommended for my vehicle my battery was good. Samuel What's my service advisor and has been for the last time I had my 1st vehicle inspected. Great job Jim Hudson. Samuel Mercado is the best person to have as my service advisers. I give him 5 golden stars before and now.

Frank Robards

Excellent service and assistance as always. I use Jim Hudson Lexus for all of my car servicing needs. Thanks for the great work!!

Kathy Lashley

Professional and Honest. That's why I trust Jim Hudson Lexus Dealership!

Bryan Baker

Tanner was great. Very kind and worked with us to make sure we were satisfied. Definitely will return.

Ramona Poston

Danny was very professional and friendly. Gave all detail of estimated cost. He called if there was the slightest change in what was discussed. All work was done in time frame given. Very pleased.

Shemega Tyson

This was my first experience at Jim Hudson Lexus on Killian Rd. I had some minor work done to the grill of my car. My transaction was a little unique because a third party (not insurance) was involved. I met with Danny chupek and he made the process seamless. He took time to explain what was found and fixed during the repair. The customer service was stellar!

Rebecca Williams

Sam is always able to accommodate me when I need a service. He is professional and courteous! I give him 5 stars for his service. It is a pleasure to deal with such capable people.

Conrad ragland

Great customer service. Melvin is absolutely the best.

Natai Thomas

Great experience with my 60K servicing. I was originally told that I wouldn’t be able to get a loaner, but Tanner got me in one with no issues at all! Always feel like I’m receiving top tier treatment when working with Tanner!

Fern Potter

Danil Weih is awesome. I feel comfortable knowing he is keeping an eye on my servicing to ensure my car is in perfect running condition. Facility is always clean and the staff is very friendly and accommodating

William Fanning

Eric in the service department is top notch. Regular service and the experience is always exceptional.

Lisa Akers

Always a pleasant experience. Everyone associated with this dealership maintains a high level of professionalism and are sincere about making their customers happy. Excellent product and top shelf people. What a win to find this dealership!

John Boylston

Always a pleasant experience at Jim Hudson. Thanks Eric Due!

Monique McDaniels

My experience was great and Tanner was awesome!

Melanie Hawkins

Such a great place! Always so friendly and helpful.

James Tucker

Great service by the service intake reps really make you feel appreciated. Technicians missed a few areas but eventually found the issues.

T Foy

Jim Hudson Lexus are the Best! Always Professional. Melvin Alston is Great! His kindness and Professionalism is always there! I have other vehicles from different dealerships and they cannot match the quality of service this dealership offers. I wish all my cars were a Lexus from Jim Hudson!

Cheryl Goodson

Shannon Stratford was very helpful, courteous, and professional. She made sure I was well taken care of. I will personally request her prior to my next service appointment.

parkerpowell94

Service at Jim Hudson Lexus is untouchable. The service representatives are honest and are willing to work with you. Also, they have service techs in the back that have been with the company for a long time. My car runs better every time I come out of here for service. My car has 250k miles on it and still runs like a top. They have earned my respect and trust so I will be purchasing my next vehicle from them for sure.

Janet B

I enjoy the focus Jim Hudson Lexus places on a positive customer experience. I always work with Erik Due (service advisor) and Bryant Dukes (technician) and receive absolutely awesome care, service, and follow through. Because of this, I won't go anywhere else. I am looking forward to many more years of Lexus ownership.

Vatsal Suthar

Erik was very professional and courteous during my whole visit. He displayed full knowledge of what needed to be done and explained my service in an easy to understand way. He is the man!

Sara Nortey

As always, Tanner was professional and thorough. I received a personal video from the technician explaining what was done to the car. I was contacted through out the process. Thank you Tanner and Jim Hudson Lexus for another top notch experience.

Anthony Frazier

When I come in to Lexus of Columbia for Maintenance our any issue ,Melvin is Very Knowledgeable ,Always a Joy to work with, Superior Customer Service….Melvin is the Best…

Sherry Schnackenberg

Great Service. Eric was so kind and a great communicator.

Eric Spath

Danil and Tony were top notch! Always appreciate their professionalism and commitment to the customer.

Me'Chelle Sheri

Danny was very nice. He understood my concerns and was able to help us find a solution. He was prompt and clear about the next steps. The best customer service I’ve experienced from Lexus.

Alice Casey

Erik was informative in explaining the service needs of my vehicle.

Thomas Hennix

Great customer service from Danny and the service department.

R H

Jim Hudson Lexus Waiting room was comfortable and well stocked with snacks and drinks. My wait time was longer than promised but bearable. I learned that as a customer I get complimentary car wash, which is a nice perk. My service advisor Melvin was friendly and helpful. I will go back for future service.

A M

Jim Hudson Lexus is prompt, professional, and has great communication. Service Advisor Shaun Crosier is reliable, personable, and knowledgeable about what your car needs and doesn’t try to push additional add-ons you’re not interested in. Their customer lounge while you wait is very customer friendly and top notch!

Priscilla Smith

Most of all great customer service and an awesome listener. Not judge mental about customer knowledge. Helps you understand service. Great asset to Jim Hudson.

James Eldridge

Jim Hudson Lexus of Columbia is one of the most efficient, respectful and professional establishments that I have ever experienced. Specifically, Technician Danny who helped me this past November 18, 2121by keeping me posted on work progress and even ran and got my vehicle from car wash when done so I could make/meet another appointment!

Reginald Robinson

The staff at Jim Hudson Lexus continuously provide top-notch professional service. From the car to Ashley to schedule the service to meeting with Danil my service advisor to Tom who performed the required maintenance on my vehicle. I purchased my vehicle at this location and will continue to utilize this location as they have demonstrated and set the bar as to how customer satisfaction should be and remain. Thanks to all at Jim Hudson Lexus off of Killian rd.

Idriss Saleh

Great Customer service they always go above and beyond

Edward Mouzon

The service I received was outstanding. My service advisor Erik Due was great he was very nice , polite, and informative about what exactly would be done to my NX. Thanks a lot Erik.

Haley Hollins

It is always a pleasure to go to Jim Hudson Lexus! The customer service is outstanding and everyone is treated like family. Samuel Mercado assisted me and was very informative about the services being done, as well as answering all the questions I had. I appreciate your commitment to ensuring customer satisfaction! Thank you Samuel and the Jim Hudson Lexus team!

Kenneth Pendergrass

Great job. Repairs performed in a timely fashion.

sadio tate

Great customer service everyone was friendly and welcoming

Sandy Irby

Lexus is a customer focused business. Their business practices set the standard for others to follow. I enjoy visiting the dealership to view news vehicles, stay in contact with my sales person. I love Lexus. I enjoy their attention to details by sending me a inspection video from my repair tech Tyler ;-)

Polly Morrison

Always a pleasure to have my car serviced at Jim Hudson Lexus and Erik Due is the best service consultant. Took great care of me and kept me updated throughout the visit.

Liz Smith

I believe in keeping my vehicle serviced, so I took my Lexus in for its 55K mile service with advisor Shaun Crosier who was very knowledgeable and professional. When finished I received a text with a video of my car. I’ve been using Jim Hudson Lexus about 7 yrs now and have never had a bad experience.

Melissia Boyd

Tanner Carnes provided exceptional services. Everyone was professional and courteous.

CJ

Wow! Lexus Service Department is "stellar" in its attentiveness and expediency, when I drove into the service bay area to get my RX serviced. My service rep, Melvin was courteous, and professional.

Dan Quinn

I showed up late in the day because I was driving thru South Carolina on my way to Charlotte when my battery died at a rest stop. Once started I could not turn my car off or I would be stuck. I had a Lexus battery and went to Hudson hoping it would be under warranty. No techs were at work. Tanner got a loaner car for me, recommended a hotel, got my car fixed first thing in the morning and contacted me to let me know. They did everything they could to take care of my issue efficiently realizing my struggles being from out of town.

Antoine Wilson

Best Dealership in the Universe!!! They really take care of you here and make you feel like a king! Excellent Customer service that just cant be beat! If you go there ask for Mr Alston. That guy is the genuine article and he goes above and beyond to get the job done when it comes to servicing and repairing your Lexus. You would be crazy not to bring your vessel here! Jim Hudson Lexus is just AWESOME!!!

Gwyn Allen

Great service completed as promised. They provided a video to show me what was wrong and how it was fixed. Melvin even went above and beyond to come back from home after the service department closed to arrange for my loaner vehicle!

The Gold Standard, LLC

I had a routine maintenance for my Lexus GS 350. I'm always appreciative of the professionalism and attention to detail to ensure that I have a positive experience. Mr. Melvin provided me with a seamless process and he exemplifies the standard of excellence that Jim Hudson Lexus offers! Thank you again!

Gabrielle Smith

Understandably, due to labor shortages at most establishments, the oil change took slightly longer than anticipated. Nonetheless, Erik, my service representative made sure to improve the experience as much as possible

Robin Due

This was my first experience with Jim Hudson Lexus and I can say, without a doubt, that this is the only place I will ever buy a car from again! From start to finish every single person was kind, understanding, informative and exceptional! My car took awhile to arrive to the dealership (I pre-ordered) and they were in touch with me weekly on updates of my new NX’s arrival. I was never left wondering or annoyed. Thank you to everyone at Jim Husdon Lexus! You’re made my dreams come true!

Christina Painter

Every visit I’ve made to Jim Hudson to get my car service has been seamless experience. The service is extremely pleasant and I’ve always left happy. Tanner Carnes has helped me the last times I’ve been there and is awesome!

JT Washington

Shannon kept me up to date on my engine repair and Pierre took great care of my car. Appreciate the courtesy vehicle while the repairs were completed.

Bernard Green

Shaun Crosier consistently provides excellent service.

Ronnie Smith

The experience has been great since my 2007 GX470 to this 2017 GX460, your service representative and technically personnel always taken care my wife's SUV and always told what was done and needed to be done. Very satisfied.

Calvin Graham

Erik always looks out for me when I need to bring my car in. I have never had a problem that he was not able to assist me with and I am so grateful!

Mitul Patel

Great experience as always at Jim Hudson Lexus! Danny is amazing!

Kim Campbell

Very professional, kept me informed of all needed repairs and concerns. Put my best interest first and he was very fair. He has always maintained a professional approach when dealing with customers.

Michael Blackmon

Polite and to the point. Work was done in a timely manner.

B G

Jim Hudson lexus is family to me that's how they greet you when you walk in the door

Jackie Brigman

My service advisor Danny Chupek was professional and friendly during my vehicle service. He kept me informed on any findings during the service process.

M Sumter

This is the only place I will take my Lexus for service. Top quality establishment.

Thomas Reupke

They were very quick and understanding. While I didn’t have a Lexus, they took the time to look at my Subaru.

Leon T. Cain

The Jim Hudson experience is beyond words of joy. I was greeted immediately with hospitality, courtesy and explicitly. I’m looking forward to my next service date with an easement of comfort.

Amy McInnis

I am grateful I made the switch to JH Lexus several years ago after about a 20 year loyalty to a dealership who significantly slacked off. It’s been the best transition for me. I stuck with the other dealership because I thought having a long-term relationship as a customer was necessary. It wasn’t. Jim Hudson Lexus treats me like they’ve known me forever despite the fact I was a stranger to them when I walked onto the lot for the first time. There truly exemplify extraordinary service. If you’re thinking of making a change, visit them. You’ll feel the difference from the second you step out of the vehicle you’re going to want to trade in (and up). Owning a Lexus is an overall QUALITY experience that extends well beyond the vehicle. Thanks you, Sam, for the impeccable care you provided this week when I brought my car in for routine maintenance. (Always, a shoutout to Mpumelele for ultimately leading me to my first Lexus. What a quality person.)

Becky Day

Maintenance was taken care of on time & I received a loner car while work was done. Tanner was personable & took care of having my car ready quickly joy.

Yvonne Nerone

This was my first experience at Jim Hudson Lexus and it couldn’t have been better! The service advisor was very friendly and professional. Although this dealership is about a 40 minute drive from my home, I will continue to have my vehicle serviced here!

Cathie Kellett

Excellent service by all. Very friendly & professional.

Leontyne Fredericks

Service has continued to be professionally conducted with insightful knowledge!

Tracy Durant

Great first time experience with J Hudson Lexus Dealership!!

Daniel Murphy

I have been a customer since 2015 and have always been impressed with the service. They are just as concerned with my cars maintenance as I am. Service writers are like friends. Turn over in the service department and to me this reveals a good organization.

corey thurmond

Nail in my tire. Shannon was on point with handling the situation and getting me on my way. Only disappointment was i was in from out of town working at a local store 2 mins up the street and no one had time to take me back to my job. I had too use Lyft. Luckily Shannon made sure i didn’t have to use Lyft to pick up my vehicle. Thank you Shannon. For all that you do.

Susan Sipes

Everyone was very professional and courteous. They made me comfortable leaving my car for service. With this being said, I always recommend their service to those that ask. Thanks a bunch!

Jacqueline Brooks

Great place and excellent service provided by Danny..the best. He explained and answered everything i asked and car was serviced in no time at all. Very professional..and made me proud to own a Lexus.

Dyan Robinson

My consultant was very pleasant and knowledgeable of what I needed. My vehicle was ready in a timely manner. And I can honestly say I have no complaints.

Shelia Jenkins

Very professional walk in no appointment they took my car right in a service with no problem car was ready within two hours also received a video of the service of the which was very helpful Danny is wonderful

Frederick Stender

Shaun and the techs offered a 5-star Service/ treatment as always. I travel 2 hours solely to work with the folks at Jim Hudson Lexus. Use them with confidence. ( non-paid spokesman)

Shonna Williams

I love the quality service that I receive every time I bring my car in for service. The thank you note that’s left in my car by my technician is what makes Jim Hudson Lexus unforgettable!

Praful Raval

Eric, my service dept consultant, is second to none, very friendly, explain what they going to do, I needed help to learn how to use nevigation map, he immediately got me in touch with technical support & that help me out. Thanks everyone at Jim Hudson Lexus, Happy Holidays! Praful Raval.

Greg Arvidson (PlayWell_Brick_X_Brick)

Shaun Crosier - excellent service consultant.

E Felder

Service was excellent; Technician (Melvin) was patient with me, especially since taking in the car for service is a new task for me.

Rose Le

My service advisor Tanner was awesome.

Julie Carlton

Very good service; nice people and efficient

Melinda O'Leary

Sam and the service team provided outstanding service. Sam is committed to providing superior service.

Dorothea Carmichael

Great professionalism. Outstanding service. Thanks Tanner!😊 …

Keola Dorley

Danny was my service consultant and he was very attentive. His customer service was excellent. I’ll be returning

C Wesley

Melvin Alston provides the absolute best customer service at Jim Hudson Lexus! A true professional! Thanks so much!

Adrian H

Sam was excellent, oil change and 50k mile service were very thorough.

Alicia Williams

Everyone at the dealership is very polite and professional. I planned on waiting for my maintenance and repairs and the wait time was as expected and the wait area is very nice and comfortable.

Kevin Glover

Melvin is always smiling and provides us with exceptional customer service. We trust his guidance because we have worked with him for many years

Marvina green

Mr. Melvin Alston was very pleasant, courteous and professional. He ensured that he did all within his reach to accommodate any requests I had

DeAngela Williams

First time coming and the staff was awesome also very clean as well. The assist me very quickly and my car was ready within the time frame given.

Rickey James

Customer Service (Danny) was transparent about the services needed, cost, and wait time. The waiting area was relaxing and comfortable.

Rubina Wadud

Did excellent professional job and very courteous staff.Melvin worked with us a few times and he was wonderful. Would highly recommend him and his service dealership .

Cathy Harris

Erik was very kind & professional & very helpful. He was very pleasant to work with. Nice personality. He earned all 5 stars.

Kenneth Johnson

I live in Greenville, but chose Jim Hudson Lexus because my local dealer didn't reach out to me. I was very impressed with Jim Hudson's service and communication. I will definitely use them again.

Tyrone Reames

My experience was wonderful as always. The service was quick and easy and the time spent on the service wasn't long at all. Danil Weih my service writer was was very friendly and professional as always.

Cassandra Wormack

Timely, courteous service. Great experience.

Daric Solomon

Service department was very helpful on finding out the problem with my car.

Carlos Goodwin

Everything went smooth and the service was great.

Natasha D

Danny provided great customer service!

Shaun Scott

Sam, my service representative treated me woth the utmost respect and professional courtesy. Sam was informative and very helpful. Overall, a great experience.

george scott

Things went really well, will be going back

E Pisces

The services I received at Jim Hudson Lexus was excellent! The Service writer was professional and very informative about what was being done to my vehicle. Thank you

Veronica Stewart

Danny was very professional, courteous and made sure my car was properly taken care of.

Carol Hartman

Friendly, helpful and professional staff. Work performed while I waited in a timely manner. Good variety of complimentary snacks and beverages a plus!

Karrie Melton

The very best service a customer could ask for!!!

Eddie Jordan

First rate service. Always professional and detailed. Melvin ensured all of my concerns were answered and addressed.

P Alston

Always great service. Love the atmosphere too!

Apryle Kennedy

They did a great job 🙏🏽 …

Ivory Mosley

Excellent, polite and customer service was great. Yes

Sandra Singleton

As always I received 5 Star service!

Jeremy Hale

Arrived on time and they were awaiting my arrival. They addressed my issues directly and advised me of potential problems with a tire that I have since repaired. A part was ordered to get my GPS working again. Couldn’t be happier with the service I received.

Leon Brunson

Dealership was professional and efficient in providing service.

monica whitehead

The personnel are always kind and respectful. They go out of their way to offer quality service above anything else I have experienced.

Simone Whetstone

Jim Hudson Lexus always provides the best service. Everyone is always pleasant and courteous. I’m satisfied every time.

Loretta Mcclain

The staff was very knowledgeable and courteous. They came and picked my car up which was a blessing and bought it back clean! Thank You Jim Hudson Lexus!

Will Patterson

Great service on new water pump

Gerald Landis Sr

I am fortunate to have excellent technicians and and Service Advisor Danny Chupeck. Necessary work is done efficiently and correctly every time.

W G

Had a great experience, Shaun Crozier took excellent care of my vehicle and the work performed was done quickly and efficiently.

Karen Woodard Kennedy

I’m so glad that I am part of Lexus family, every time I visit there it’s nothing but Hospitable.. I truly thank my advisor Danny C. Thank you Lexus for an excellent service and good Hospitality Karen K

Lisa James

As always, a great experience with an awesome team.

Veronica Myke

The rep., was very professional, courteous and spend time explaining in detail all the questions I had regarding my service warranties. Highly recommend Erik.

Ginny Wright

I always have a good experience at Jim Hudson Lexus. This time I was helped by Melvin who was friendly, knowledgeable and efficient. Thank you Melvin!!

Rachael Stephenson

Another great service appointment. Worked with Danil this time.

Jason Bell

Always friendly, but weight time for basic service + wash was over 2 hours.

Vikki Nowlin

I had a great experience at the Lexus Dealer, Melvin was great he made sure I was in a loaner while my recall was getting repaired and other technical issue that I wanted to have address.

Kingston Bijak

I’d give my service representative Danny Chupek more than 5 stars if I could. He went above and beyond to make the experience excellent.

Len Ross

Melvin Austin is the best. Always so professional! Always knows my name and remembers previous conversations. I am a “raving fan” of Jim Hudson!

Vajiehah Shami

I always receive exceptional service. I have bought many cars from different dealerships and I have never experience such amazing customer service.

Cynthia D. Berry

Melvin is always patient and professional when I bring my vehicle in for service. Also My experience was very good and I will be back to the Killian Road location.

Thuwayba Nhan

Awesome everyone treated me like family

Ashley Lucas

Jim Hudson Lexus employees are always courteous. They manage to get repairs done on time and are somewhat flexible to handle urgent maintenance issues.

d m

TANNER CARNES, AS USUAL, DID A GREAT JOB.

LaTanya Benjamin

Loved the personal communication and attention to details.

Veronica Myers

As always outstanding service at Jim Hudson Lexus. Got my car fixed and delivered to me. I'm very satisfied with the entire process.

jeffery kane

Danny is great to work with! He is attentive and takes care of all of my needs!

Tasha Fitts

Very courteous, answered all my questions and Danny C did it all with a smile

Michelle Brooks

Top notch customer service experience! We will definitely continue to use Jim Hudson for all of our Lexus maintenance needs.

T.D. Fletcher

Daniel was very professional and knowledgeable.

La C

Erik and Tony at Jim Hudson Lexus are the best!! They truly represent the Lexus brand! I drive 120 miles to Jim Hudson for quality service and it's worth it!

Anne Richardson

My service appointment at Jim Hudson was excellent! Melvin who works in the Service Department provided prompt and professional services.

Vilencia Bowman

Excellent service department, I was very impressed with the professionalism. The waiting room was very welcoming, clean and comfortable.

Tina Pearson

Everyone was friendly and helpful. I got a detailed report of the services performed. It was a pleasant experience.

Jay Murphy

Excellent service at a competitive price.

Jewel Evans

Love the service here. I trust their suggestions and love that you can pay via phone once your car is serviced if you are offsite and the text notifications..

CostumeDva

Service was wonderful and the price was fair! I was visiting from out of town and was very pleased with the service I received and the professionalism and willingness to help in my time of need.

Curtis Smith

Great job and great customer service

Donald Worthy

They completed all service within expected time frame, including wash and vacuum. Excellent and professional service provided by service consultant, Shannon!!

Kimani Jones

Thank you Mr.Erik for Great service.

Candi Girl65

Thank you Mr. Melvin for your kindness and expertise!

Andrea Janelle Wilson

Great service every time! Easy to work with and they always keeps your car clean.

Lulu Pickles

Jim Hudson Lexus ALWAYS exceeds my expectations! Everything was done in a timely manner. Staff always makes you feel right at home!

Paula Baylis

From realizing I had a flat tire everyone I dealt with from emergency assistant to Sam (who was my customer service person at my Lexus dealer) I was treated as a valued customer and my problem. Highly recommend Jim Hudson Lexus

Jill muehrcke

Excellent service with Melvin Thank you

Chucks and Sunshades

Phenomenal Service! Impeccable customer service!

Christopher Price

Danny was great. I had to have a rim and a tire replaced which, only took a few business hours. Thanks to the Lexus team!

Moses Ballard,Jr.

The services I receive was excellent as usual and Melvin Alston was outstanding in explaining everything to me

Teresa Turner (Teresa Turner)

Mr. Shaun provided outstanding service and was so personable. I highly recommend Jim Hudson's Lexus Dealership in Columbia, SC.

Fred Sykes

Everything went well as usual. I’ve use this business since 1995 and I’ve always had great service.

Charles Moren

Danny and Jim Hudson focus on customer's needs to ensure all is resolved with their vehicle. Pleasure working with Danny.

Leon Freeman

Very good customer service

Ola Adewunmi

Service was professionally performed and reported appropriately

Andy Wilson

Excellent Service. Very Helpful. Extremely Friendly and Courteous. We Love Jim Hudson Lexus.

Chad Rosser

Great experience as always. This organization provides top notch service and customer service.

Clarence Caldwell

It was a very good experience and we were pleased with the overall services. We would recommend Jim Hudson Lexus to our friends. Thank you.

Joe McCaskill

Great customer service from Danny

Maria Mergianos

Jim Hudson has the Best Service Department. Everyone is very professional and will always try their best to help you. Excellent customer service!!

David Stevens

My service reps Sean was excellent and working with me and getting my car ready for service

Valencia Footman

Service was very professional and quick.

James Burgess

I feel good about the service I received

Robert Tozzi

My experience was great! Especially dealing with tanner! He’s very attentive and professional! Overall great experience

David Rivers

Check all fluid levels, and add as needed.

Chasidee Provard

Erik Due was very professional and very knowledgeable with everything that needed to be done. I highly recommend him. Thank you!!!!!

Brooke Armstrong

Always a pleasure dealing with JimHudson Lexus and Tanner!

Vivian McWhorter-Hubbard

Great Car Service ... Clean n Friendly Environment... Excellent Customer Service

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