Reviews of Mercedes-Benz of Chicago Service Center. (Auto Repair Shop) in Chicago (Illinois).

Mercedes-Benz of Chicago Service Center

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300 Comments

Auto repair shop

Auto repair shop

949 N Elston Ave Suite 2, Chicago, IL 60642, United States

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Information of Mercedes-Benz of Chicago Service Center, Auto repair shop in Chicago (Illinois)

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Reviews of Mercedes-Benz of Chicago Service Center

Felicia Tobias

This was my first time visiting this facility. It was a little confusing to find, but once inside it was beautiful. The service agents were very friendly. They're very efficient, but a little slow. The waiting room is very nice. Large comfortable chairs with ample room. Tables if you need, a bar with large TV. Courtesy coffee, tea or water. They also give you a courtesy inspection on the car before doing any service. Overall a good service place.

Dee BestLife Devereux Stevens

I have 2 Benzes . I only want them serviced by the dealer . The staff members are kind and seem to want to help but each time my car is there , it’s held for 3 days to 3 WEEKS after being told same day or next day . Also , I didn’t appreciate being asked “ well this isn’t your only car is it ?” Well no it’s not . That shouldn’t matter . In my case I have a convertible I only drive in summer months , so holding it 3 weeks simply is not the best customer experience. Once I brought my car in with a flat tire after making an appointment the day before When I brought in my car , I was told they had 50 cars from the day before so they wouldn’t be able to get to me What ? This happens every single time . My service person apologized and made it up to me with a detail coupon which was very nice . I will add that each service they’ve done … worked . And I simply love their retail store . Each time I drop off a vehicle I buy a new tote bag or something . Also , their facility is puppy friendly .

NOOR SALAH

Truly a great and efficient team. They took care of my vehicle within hours which usually takes days in other MB locations. Salvador was extremely professional, replied to me in a timely manner, and made this process seamless & easy.

Jasmine McKee

Currently experiencing some issues that I am hoping can be resolved soon. I have communicated with the service manager, Andrew and he has been very helpful in accommodating me… will provide more details when my issues are resolved and maybe I will consider giving more stars. Will update this review within the next few weeks…

Joe Majka

The service center for Mercedes-Benz of Chicago is nothing less then magnificent. Very helpful customer reps. Luxuriously appointed lounge area for the wait. Easy in, easy out. If you are driving by with your Mercedes, they offer complimentary carwashes. Just one more reason to buy from Mercedes-Benz of Chicago. An update. I ran over a nail coming home from work Friday evening. My tire sensor let me know that I had a flat tire. No problem with run flat tires. I called Chicago Mercedes-Benz Service Center that evening. I was able to get in for a quick tire change the next day. Very convenient and helpful. I like to add something on to my review. I had a check engine light on and made an appointment and I was uncomfortable driving my vehicle with the check engine light on. I drove in with no appointment. Spoke to the service rep and they took my car right away to get a quick scan to make sure that I would not damage my vehicle with the light on. Very courteous and exemplary customer service.

Farhan Momin

I worked with Kelly Smith to get my Mercedes serviced and repaired. He was attentive and made accommodations to make sure my experience with them was seamless. Looking forward to working with him on all my future services.

Kevin Oliver

Just sharing my experience with this facility… -If you make an appointment to have your vehicle serviced, that doesn’t mean your Vehicle will be looked at right away… you’ll be put in line. I brought my Vehicle in 8:40am on a Friday… and it wasn’t looked at until Monday in the afternoon. It wasn’t that much of a big deal, but it caught me off guard. -During the multipoint inspection, While making recommendations of services I might have needed… the Tech also recommended services I KNOW I didn’t need (New Wipers, I just replaced my wipers 2 months ago)… but that’s to be expected at any repair facility, that’s how they make money, so that’s no big deal. -Loaner cars are scarce. I did end up getting one once one was available. -Don’t expect the loaner to be equal to what you drive. I Drive an S-Class… they gave me a GLC 300. Not a big deal but something worth noting. Make sure they clean the interior before they hand over the key to you. My loaner was filthy. (by my standards, but my standards shouldn’t exceed Mercedes’ standards) -Their website states that you can pay your bill online. My service advisor told me that I couldn’t. No big deal, but something worth noting. -Everyone I talked to at this facility was nice. No complaints there. -Tony, my service advisor, was nice and he kept me updated about the progress of my vehicle throughout the process. -My car was supposedly “hand washed” before it was turned over to me… it was still dirty… it was free, so it wasn’t a big deal… but I definitely wouldn’t pay them to wash my car. Overall, I had a good experience with them… I’d take my vehicle there again.

Diane F

My husband was talking with Angel Flores. What a hard working salesman whom really tries to get you a great price. We were able to discuss not paying over MSRP. Very impressed! Would use again especially recommending Angel Flores.

Victoria Sadoff

I recently had issues with my SUV while driving from Wisconsin to Chicago. The service dept was so accommodating by getting me in the following morning. Jacob was extremely nice and kept me informed as they diagnosed the problems. I highly recommend your service !!!!

Kevin Gancarz

Great experience. Worked with Jacob. They didn’t have a service loaner ready for me but I have a different car so an Uber voucher made the whole experience convenient. Really an impressive facility!

AQUEEL A

Great Customer service. My part was back ordered, but Jesus and his Manager Geoff was on top of their game. What a team I tell you. Constantly calling and updating made this a great experience.

Mark Cass

Great Mercedes-Benz service center,Lynn was very nice,she explained my vehicle needs and answered every question I had,got my truck serviced and washed,great service thanks!

VENKATA RAKESH YAMA

Amazing response I just asked just 15 mns before and I said I need my A9 service done in 90 mns that I have to leave. Guy named Eric put me in the express service and doing what he can do and there I go got my car ready and drives perfect. Thank you Eric for all the great work you doing.😊

j castro

I get my parts here for the auto shop. Great service. Nice staff.

karynne ricks-jackson

Everyone was professional and courteous. I was informed up front that there would be a delay in service and my car was ready at the time promised.

Chris O'Boynick

Lynn Olson was my advisor and I believe Caesar was my tech. I hit a pot hole on the way into Chicago. Bent two wheels and lost a tire. They mad my wheels replaced and 4 new tires on in less than 48 hours and had me back on the road. Unbeatable service and communication with a video walk around of my vehicle on the lift. Great experience and Lynn comes with the highest recommendation.

Jose Melgar

This was my First time taking my Mercedes vehicle to this location and I was fortunate enough to have been greeted and well taken care of by Jawal Sayal, Not only was he transparent about what steps needed to be taken to determine what was the problem with my car but he also kept in contact to make sure I knew of any updates. Overall my experience was superb and I have to admit that with a service such as the one Jawal has to offer, I will always make sure to bring my car to this location. I had never liked the struggle of trying to get my car fixed by a mechanic, But Jawal surely made it painless, quick, and very convenient.

Bill Dixon

Great service for my Vehicle! Love the free car wash!!

Chris Austin

Eric, my service guy was phenomenal. Over the years I've had several bad experiences with Mercedes. But he was the only one to be as detailed as he was. Especially showing me the video of work needed on my vehicle.

C. C.

Nice staffs and they were able to address the issues with my GLA.

Elizabeth Guzman

I got an A service done last week. I am so happy with my experience! It was so fast and Jacob did a really good job of keeping me updated while I waited. He checked my car completely to make sure I was on the road safe and I’ll be coming back in a couple of months to replace my back tires!! I made the appointment that same day with a loaner. Everyone is so nice here!

Rajamer Jones

Marcus Jones is the number er one guy exceptional 👏 …

Jose Santiago

Great service. I've been coming here since they opened this new location. Whenever I swing in for my appointment I'm greeted so quickly. The team is so friendly and the building is amazing. Definitely top notch service!

Rick Smoove

Excellent facility... top-notch service... Juan Vargas is an exceptional associate! This is the first time I've had to have major work done on my Mercedes so the verdict is pending on the quality of the mechanic work... very spacious waiting area and covid safety protocols are practiced... I was also assigned a beautiful loaner vehicle.

Marlon Daniels

I was pleased to find a very efficient operation. The waiting area is comfortable and well appointed with friendly staff. I liked the ability to get information via text and web links, even approving or deferring recommended repairs. I usually use my local mechanic for most services with the car out of warranty, but I will absolutely consider this dealership repair center in the future.

Asif Khan

Nice experience! Service Agent - Hasan was real helpful!

Jason Weedon

Great service, coffee machine does a half decent job also. Customer service are polite friendly and efficient. Good place to get work done while you wait.

Shenitha Peoples

My car is a little older so I was skeptical of bringing it in for service for fear of the bill. Melvin Peoples did an amazing job of explaining the required service & routine maintenance. He communicated & kept me updated during the entire process. His expertise & service skills is the reason why I’m keeping my car & will continue bringing it in for service there. He’s a great asset to the team!

Nina Chantele

I've been getting my car serviced and have handled ALL of my Mercedes-Benz needs here and with Fletcher Jones for over a decade. I'm a loyal client who would NEVER think of going anywhere else. They treat me like a queen and like family EVERYTIME. I've never once been let down. Highly recommend. Trust me, I'm particular and NEVER write reviews. You will not be disappointed.

Shemar Vance

Melvin Peoples has always been the employee that I have dealt with every time I’ve been serviced. He provides great service to all of his customers, as helps to understand and thoroughly cover everything pertaining to the vehicles. Before bringing my car to this location, I’d heavily considered selling my Benz to get a different car, as I felt they were too expensive in upkeep. Whenever I’d get serviced for one thing, it seemed as if I would leave with a bill of other things that would always be tacked on. Since I’ve met Melvin, although he has convinced me to keep my car, as he always offers me planning of when to get my car serviced to avoid the extra costs. Melvin has helped me greatly with his abundance of knowledge with the cars, and has sincerely made me feel welcome every time I have been serviced. I would highly recommend Mr. Peoples for the BEST experience at the Elston service center. Thanks Melvin!

Zaid Khan

My car needed emergency repairs just days before it was scheduled to be transported. Despite the tight schedule Kyle made sure that everything was done and kept me updated. Was able to pick up my car as promised, great service and staff.

Kira Thomas

I've been going here for about 3 or 4 years now, they charge more than your average auto repair shop but I don't trust people well so I prefer to stick with Mercedes for Mercedes needs. I've had all of my A services and B services done here, an alignment, battery replacement, new tires replaced and had to have my sunroof replaced here. Jesus and Marvin provided me the best customer service and Marcos in the sales department is great as well. I would recommend my family and friends to go here. You can go to their website for coupons but you have to follow through to make sure your coupon gets applied before you pay because it isn't always applied. They provide you with a loaner vehicle if requested which can even out the costs because if you took your car to a cheaper place but had to pay for a rental, you would probably pay about the same. They are quick and service is an easy process, I have had an issue scheduling my loaner vehicle though. I was told that after you make your car appointment that you have to call another department to schedule your loaner. Twice I had the person scheduling my car appointment tell me that they would reserve the loaner for me and then when I got there, they didnt have a loaner for me. The first time, the manager accommodated me and the second time, I had to reschedule my appointment. I just wish this process was different, at my most recent visit Marcos set up both my car appointment, loaner and sent me an email confirming both so maybe they fixed their process. I was happy and hope they keep it that way, it made it easy.

SimpleJan Kaznecki

Let me start by saying, Thank you Jawad at the sprinter service station. You took your time to explain, you had the most patience with me and understanding to resolve all the issues I had with my sprinter. The whole experience from drop off, to communication throughout the few day of service and pick up, service was A+ Definitely you guys won client for life.

Philip Purevich

Like a lot of people, I was hesitant to go to a dealer for service. But I could not be happier that I did. I had a list of repairs from another shop that did not seem right to me. I scheduled an appointment with Mercedes-Benz of Chicago Service Center, and in about an hour, I was informed that I did not need three out of the four repairs suggested by the other shop. An hour later, I had my repaired vehicle back and saved $600. I will always bring my vehicle here for service. I highly recommend you do, too.

Mikel J Dirks

I've had the honor to deal with many different Mercedes dealerships in multiple states over 20 plus years of owning & maintaining my vehicles. Most are great, but MB-Chicago was exceptional in every aspect. A recent emergent surgery left me & my vehicle " stranded" 1400 miles from "home" for a extended time frame. I contacted MB-Chicago to set up a Class B service appointment (which was made for 2 days later). I drove directly to the Service Center which was immaculately maintained & with great signage for directions. Service Advisor (Max) was great when I arrived, he set up the service, courtesy vehicle and I was in and out in 15-20 min. I received constant electronic updates as the service progressed, making it easy to continue daily routines. I was notified when my vehicle was being washed and headed back to pick it up. Returning the courtesy car & finishing the paperwork and I was back out the door in 10 minutes... Total time out of my day was less than 3 hours. All staff were very pleasant with attention to detail. I felt very comfortable with MB-Chicago and WISH I had the same service out of my home town dealership In Florida. Thank you again, you helped me greatly during a difficult time and I am grateful.

M Oberoi

Always bring my cars here always best service.

Alvin Smith

Melvin Peoples and the staff are the best. Always professional and extremely attentive to my needs as a customer. I've owned a number of luxury automobiles in the past but owning a Mercedes Benz and servicing with your store is the Best decision ever. I would recommend their service to any and all.

dan sayre

My wife and I had to take our car in for maintenance. I prepared myself for a long wait while drinking the stale coffee I brought with. When we arrived, and to my surprise, they took the car immediately to begin the maintenance. The store had a ton of customers, yet the salesmen took his time with us to explain everything. No matter how busy Mercedes Benz is they always make you feel welcomed and part of the family. After many, many years of different dealerships, I have finally found a dealership I do not dread going to. Mercedes Benz, by far, has the best communication, service and advisors who truly care and are trying to make a difference one customer at a time.

T B

Jawad is hands down the best mechanic I have worked with. He communicates very well and he treats my vehicle's needs in a forthcoming, direct way. When it comes to any serious work on my sprinter, I will always come here. They have a lot of crucial resources that other shops just don't have access to, understandably. (Diagnostic support teams, a wide variety of parts on hand) Keep up the good work guys

J.B. Heaton

I have been a Fletcher Jones customer across 6 vehicles because they continue to amaze me with their customer dedication. If every business were like this one, we would all be better off. It is business as true service. You know when you come to them, you are leaving happy and convinced that your problem has been solved professionally at a very reasonable price.

Keisha LeFlore

Lynne Olson is awesome! It’s never a dull moment with her. She knows her job and provide great service. I’ve had other reps but she was the one I chose and I love working with her. Thank you Lynne for all that you do!

Sharon Peoples

My Service Advisor has always been Melvin Peoples, Melvin knows how to take care of his clients. I’ve owned several Mercedes and he has serviced them all. Melvin is Professional and polite knows this business, knows every aspect of the cars. Always gives me the best advice concerning my service repairs maintenance and how often I should have my car checked out. I’ve brought cars because of Melvin’s advice. Mercedes Benz of Chicago is fornatuate to have such an experienced advisor as Melvin Peoples. If you need your car serviced he’s the man that you would want to take care of your car.

Tevion Allen

I’ve been to a few dealerships over the years. This by far was the best! You can tell they really care about their clients. Great job.

Chicago Hair Imports

My first visit here was a great peace of mind. Shannon was very helpful and explained every detail that my SUV needed, She gave me a detail of future things and current things that my vehicle needed, along with the things that are doing fine with my vehicle. I love this place, they really care about quality customer service. The shuttle to work and the pick up was a very nice added service.

M L

I purchased my MBE350 at this dealership based on two things: Price and service reviews. I have not been disappointed! Not only is this Service Center clean but safe as everyone follows PPE guidelines,. The Service Dept is exceptional the minute you pull-inside. The team greets you with a sincere smile, gets your information and directs you to the waiting area for what is a very comfortable and safe setting. Most noteworthy, is the Dept Manager Geoff Hult introducing himself to the customers and extending his business card. The quality of the work, completion timelines achieved and fair pricing, will bring me back!

Dee Dee Martin

Always 5 star treatment. My air was low on my tires. I stopped by unannounced, they saw me immediately and off I went.

Kevin Montijo

When we purchased our GLE from Mercedes Benz of Chicago we heard great things about there service center, we now service our vehicle there as well , even tho we live in northwest suburbs. We have never been disappointed. They always have loaners available. Communication and professionalism are second to none . The facility is impeccable and clean . Will not take our Benz any where else .

Sandra Malku

great experience. Service Advisor Jacob is amazing and kept me updated throughout the process when my vehicle was in service .He is very professional and facilitated the process . Great communication . I had a noise coming from my vehicle when driving in the highway and the mechanic checked all possibilities to find out the reason and it’s gone . Thank you for everything.

Jason Rodriguez

I’ve with many dealers and service centers over the years. The professionalism and great work of their mechanics is a 10/10 from me. Joel Veeren was great to work with. He was detailed and specific on what needed to be done I can tell he knew what he was talking about.

Lexi Montijo

Great place to go if you need service. Had some touch-up work done and now my car looks great. The staff was so friendly from the valets to the managers. The complimentary car wash is such a great perk. Love this place!

sydny mersenski

They have great service and are quickly able to figure out whT is needed. I like that no matter what it is, the aorkwr will always let us know and the go from there. Everything they have fixed on me and my husband's benz was done correctly and at a decent price for what they are going to do to your car. I recommend if you have a mercedes or audi I believe that's the other side that they fix those cars because of the type of car and being foreign it will be the best place to go because that's what they specialize in and will know whT to actually fix unlike some places they take a guess a d just have to keep spending more Nd more cause these type of cars so it is done right the firT time. The workers are wonderful and will figure the diagnosis to your car. So yes I do recommend them to anyone with those types of cars cuss those is all they focused in on. Audi and mercedes benz, I belive.. so thank you Mercedes-Benz of chKCAGO for fixing my husband car and will be returning to This Location for anything that iaa needed to e fixed on. . But thank you for all that you all have to fix the car and let us know what the exact problem. Is that will be getting fixed

Dan Ruby

The Mercedes-Benz Service Center always treats me like family. Very professional and the quality of work is second to none. I have had several vehicles and only choose to service with Mercedes-Benz of Chicago. Thanks for always looking out for my best interests and taking care of all my vehicles.

David Miranda

The customer service is number one in it’s class. Jesus was my customer service advisor and he was very helpful with my questions and concerns. His attention to detail was great. I found a repair shop I can trust after so much trial and error.

Viorel Mihaescu

Lynne Olson at Mercedes-Benz of Chicago service is very professional; accommodating and with excellent skills in the field; she kept me posted of the progress all the time. Had been before but the service this time was outstanding; Thank you Lynne

Frank Bianco

Only the best in sales and service. Always friendly and attentive service agents. Real quality!

Ivan Feliciano

Mr. Kelly Smith was the associate that assisted with my visit and repairs. I cannot say enough about his professionalism and attention to detail. This is exactly what one expects from a premium brand.

Lalaine V

Had a wonder experience with the service center. Erick meet/greeted me as that drive thru. He answered all my questions and completed the job in a timely manner. I felt safe with all the Covid protocols in place. Will continue bringing my car there for service!

Cynthia Xerogianes

Drove in with a flat tire and they found another tire with a problem. I was ushered up to the mechanic repair floor and was shown the issues. The place was sparkling clean and I felt the transparency was outstanding. Thank you Mercedes for taking excellent care of your clients!

Tom Tang

I regretted that I left a five star review for them a month ago. As I thought the problem was finally fixed after we made the third trip to the shop. We took our car in for noises problem in the window, however, after back and forth to their shop for six times. We found the car still have the noise and even worse. As we were tired of spending another six hours on road trip to their facility, we would not be back to the facility until their people called us to come in for a manufacture recall service. However, after four hours' traffic, the recall confirmation was found to be fake when we got there and we were told the status of our vehicle was still pending. What made us more frustrated was the service rep Chuck Benson in charge of ours totally ignored us and kept speaking over the phone all the time. We left our vehicle to them to give another try to the unfixed window noise problem. This time they did left us a message at the end of day on that Saturday and assured us again the problem was clear and fixed. However, when we took our car back, no surprise we found the window now suffers from air tight problem. I regretted to death by still trusting them and not to test drive for long. You can imagine the feeling of living in central Illinois, drive an 1 year old mercedes with wind coming in from your window and with the funny noises even driving 30 mph on a flat road. And whenever a car wash is applied, the water is trapped in the window and stains remain inside. What makes it worse is that they even left two cuts on the bottom part of the door leather. I struggled to reach out to them many times the past few weeks, and the service rep now put us on hold for ever and never called back. It seems once you leave a positive feedback, they will never get your back again even they did not actually solve the problem or even made it worse. Mark, I am sorry to provide a long and harsh follow up to describe a bit what we experienced in your facility. But you need to have your staff give us a call back to address the issues seriously. They reached out and made some improvement. We are willing to revise the previous reviews. The window noise of my sedan right now was fixed after 8 back and forth trip. My SUV was found suspension issue when I applied the brake. I will stop by and diagnose the issue one more time when I am going to do B service next month.

Gwendolyn E. McClinton

Perfection at its best👍. Previously purchased a ML 500 from a different dealer. I wasn't satisfied even though I started the buying process at the other dealer. The atmosphere is pleasant and customer need not wait extensively for a service representative to greet you. The customer service area is clean and one feels comfortable. Marcus Jones was the rep that sold me current vehicle. Great job with care and patience. Erick McGregor in the service department assisted me, in that, there was damage to a section underneath the rear floor passenger seat. The part needs to be ordered, so I'll have to return to have part installed.

D Kramarikova

Absolutely wonderful experience, I am coming back for over 5 years and I have always had nothing but exceptional service. I usually get our cars serviced with Terry Stanley. I know our cars are in best hands. I really love new location, with its morning snacks, comfy surroundings, and super easy to get to location. Thank you, we will always keep buying Mercedes cars to enjoy the best service there is!

Armin Dizdarevic

I cannot say enough good things about this place! Geoff and his staff were helpful and informative on all my vehicle needs. I’ve had various Mercedes vehicles throughout the years and this place has the best service hands down!! Highly recommend!

Angela Jones Moore

As you know these are unprecedented times; we are in the midst of a pandemic! All of the staff had on masks. Sitting there with masks on their faces, the professionalism and courteous treatment of me the customer came shining through those mask. There was a first responder there getting her car serviced and Chuck obviously had to get her going but took care of me as if I were equally as important! Awesome Experience!

JoAnna Lira

Visited Mercedes-Benz of Chicago on Elston Ave today. Great facility and the team that helped me were amazing. It made servicing my car hassle free. I’ll definitely be back when my next maintenance is due.

Tortorices Chicago

Professional staff all around. From porters, service writers, mechanics to the Director. The difference is aside from repairing your vehicle, they go above and beyond for their customer making them feel important. Beautiful facility. Thanks again.

Ryszard Chyb

Lynne Olson was my service advisor for my 2009 s600. She gave me the most honest estimate for ignition module replacement. Thanks to her I save a lot of $$ and because her technicians are top notch my car drives like brand new. Thank you very much Lynne for your hard work ! I appreciate it very much !

Rhonda Mahone

Top notch....had service done on my car. This dealership us set up like a gated community...at a resort...Service was fast and dealership customer service reps very helpful friendly and thorough...

George Patsais

My recent service experiences with Mercedes Benz of Chicago have been very positive. I have been dealing with Bob Knurowski in the Service Department and he's been great. He is very knowledgeable about MB and provides good advice about keeping both of my MB vehicles in top condition. He is respectful of my time and he makes sure that the work is done in a timely manner. While this should be the norm with all dealers, my experiences with other service groups have not been as favorable. Which is why I am willing to go to these guys 35 miles away from home. Kudos to Bob and the team for great service.

Hao Luo

Hi Ashley, Tried to reach you several times and left voicemail, please call us back to get this going. I have to follow up with our last posts. We spent another month or so with the facility, but was even more disappointed. The technician tried to use a plastic foam to hinder the noise of the windows temporarily, so we can not tell whether it is fixed when we got the car back. However, after a few weeks, the noise popped up and got even worse. Not a surprise, they left the trims loosely open which are tightly closed before they did the work. Please do the honest job for your client, do not try to fool them~ Hello to the owner, if you are still caring about what kind of mechanic service you provided to your customer, give us a phone call back at your earliest convenience. As a followup to my previous comments, the customer service manager Ashley and the store managers reached out to us to address our remaining concerns. I am willing to give some credit back as an appreciation for their efforts and willingness to work with clients. Hello Ashley, The manager failed to give us a call back yesterday to update the status of our vehicle which was sitting in your facility for another week or so. We are really concerned now, please let us know what is going on and when the work can be done?

Phyllis Olson

Service A was done quickly and efficiently yesterday, and my rep was fine. Something has changed, though, and when I came I was asked what I was there for rather than the rep knowing already, which they should. I was not assigned a service rep like before, just first available. I stayed to wait for my car, and needed to work. There is only one quiet table in the back reserved for people test driving or something. The other 2 tables are in the midst of all the noise, TVs, people face timing on their cell phones, etc. and no cords to plug in laptop. It would be nice if they sectioned off a quieter area for people who need to work and provided plugs. Otherwise, great experience, as always.

Bill Loumbardias

Excellent staff. Vehicle had a check engine light with an electrical issue. Took it to a north shore dealer and had the car for a week and still could not diagnose saying it was a major problem. MB Chicago had it for 3 days, gave me a loaner and repaired the vehicle for under $400. They also replaced my seat cushion that was ripped.

Dan Dantuma

I bought a new car the other day and after having it for few days i realized a few things that i was not happy with so i notified the sales person, He very quickly responded telling me to bring the car in so we could go through it together. The next day we walked through whole car and addressed every concern of min and by the time i was 6 blocks away i was getting a call from service asking when i wanted to bring my car in. That next morning i dropped my car off to Geoff the service manager and by 4pm i was picking my car up with every single issue resolved. Geoff was not satisfied unless i was so that made me feel like i made the right choice in car and dealership! Thanks again Geoff your the best!!!!!!

Tyler Allen

Everytime I get my vehicle serviced I have a great experience and always feel the difference in the drive and would highly recommend.

W. Kim Tae Kwon Do LZ Lake Zurich

I’ve had my cars serviced at fletcher jones since 2007. Before then, I really dreaded getting my car serviced at other dealerships because of the lack of caring and respect towards the costumers. Whether it was the long wait time or just some type of negative experience. The service manager (Geoff Hult) at Fletcher Jones is incredible and has always gone above and beyond expectations. It really goes to show how important the customer interaction/experience is. Since then, I have purchased or leased all my vehicles from Fletcher Jones as well as serviced them and plan on continuing for the future as well.

Bruce Cox

Gained interest gained intelligence,gained satisfaction lastly, had accomplishment in seeking item sought after

Tom Elliott

Chuck Benson, my Service Advisor, was great in keeping me informed of status, making me aware of additional work needed and reviewing work performed and invoice to ensure everything was correct. His attention to detail is what keeps me a customer.

Ben

I have used their services for more than 20 years. Your Mercedes vehicle deserves nothing but the best service and parts. Thank you Mgr. Geoff, Service/Parts providers Melvin, Eric and Oscar!

Wayo Alvarez

I worked wit Lynne Olson, who was fantastic. She had to deal with a warranty company for two weeks; she called them daily and always kept me informed. Excellent service, always nice and very professional.

Beata Bobowski

The service was great and the facility is amazing. I’ve bought my last 5 vehicles from them and the service experience keeps me coming. All the amenities are great the the staff bends over backwards for you. Thank you

Cameka Smith

I had the most amazing service at MB for my new GLE53 AMG. Bryan was great at teaching me all the amazing features on vehicle. Definitely work with him. 👌🏽 …

David Mercado

Great friendly staff as soon as i pulled in. I was promply taken to my service consultant who explained in fine detail everything i was going to have serviced on my 2019 S-class. Such a nice facility with great amenities. Vehicle was also cleaned!

Jan Lewis

It was the 2 year checkup for our E300 Mercedes. Everything about our experience with the service center was exceptional. Plus we got a great "bill of health".

J Reaper

I came to them to check my brake pad cause my brake indicator light was on. Tony is my service advisor and he’s really helpful. At first the mechanic inform him that I only need to change my front rotors and pads. And there’s some suggestions to service some other things in the near future. Since it only cost me a bit over $1000 and below my budget I took the advice and do the transmission fluid service as well and that bring me to where I want and I can spend less than $2500. After the service was done I got another phone call saying that the brake light came back on and I have to change the rear rotors and pads as well which bring me over $3000 before tax and shop fee, it’s way over my budget. Seriously a Mercedes dealer make that kind of mistake on checking my brake on the first time??? Which I originally came for? TONY my service advisor did great help and I do know he went the extra miles to get it right. But the decision his manager gave me still don’t make me happy. He gave me discount but even after discount I still have to spent close to $3000 dollars after tax and shop fees. I was thinking to trade in my other car to another Mercedes on the the dealership since TONY treat me really good. Now I change my mind and after I pickup my car back from this dealer I will go straight to another Mercedes dealer in town to double check their work. I don’t trust them at all. I have to spent another $800-900 extra over my budget, for their way forcing customers to spent money. Cause if they tell me from beginning I don’t have to do my transmission fluid service cause it still can wait and it doesn’t require immediate attention. I do understand people make mistake but I don’t think it’s appropriate for MERCEDES DEALER ESPECIALLY WHEN CHECKING ON THE ORIGINAL PROBLEM I CAME FOR AND ITS ABOUT SAFETY, BRAKES WHERE OUR LIFE DEPEND ON IT..!!! And their manager not even bother to call me. We spent huge amounts of money for their car and This kind of treatment is not what I expect from Mercedes Benz dealer as one of top notch name brand. Will never come back. And if another Mercedes dealer can confirm they don’t perform the service they charge me for for sure It will be a very long story. I gave 2 stars to my service advisor for his respect, responsibility and his effort to make it right. “UPDATE” Tony/Juan did really amazing, he work it out with his manager to make it right to the point I can accept it. I’m pretty satisfied and that without I have to say a word. Manager did approach me when I picked up my car. And promising free detailing for my car. I just wonder why didn’t you do it that day before I pickup my car, why need to be next time? Coz that will convince me more how professional and serious they take care of their customer’s cars. However The Mechanic not supposedly missed the visual inspection on crucial parts such as BRAKES and TIRES. Those things really important for safety. I’m not sure if I will trust them again with my car, we’ll see. I more star for the effort.

Aaron Wits

Don't go anywhere else! The service and detail was amazing. They spent countless hours locating parts for me for an older model. The Service Manager was amazing and treated us like family!!

Niko Papa

I had scheduled to drop the car at 10:15 am wich I did. Terry told me this will take a couple of hours and he will call me to pick up my car. I was given only $15 uber coupon code to get back to my home so I can wait for my car to get the requested service and I paid the difference even though I still have a warranty for my car. they should give me a car to get my work done but they only offered the coupon. None called me until 5:50 then I called the office. They told me the car will stay all night and I can pick it up the next morning. I had to pay uber to go to my personal needs that I spent $170 on uber to finish my personal/professional work. I got a text message the next morning that my car was ready but was not given any uber voucher to pick up my car (again, I have a warranty for my car) so I called again and they give me only $15 again so I had to pay the uber difference from my pocket since I was in Addison. I also was told that I need to change my tires on a car that I only have driven 5k miles since I purchased my certified car. Very disappointed from the Mercedes Chicago. The reason we choose to buy Mercedes is not only the car driving experience but the satisfaction we are expecting from the company.

Theresa Salup

Love the free car wash

Mario Martino

I have a GL, C-Class and a Sprinter which I only service at Mercedes-Benz of Chicago. I have built a strong relationship with the team and trust them to handle all of my servicing. I always feel like family when I entire the building.

Kevin Chew

Chuck Benson, and the entire staff provided a truly exceptional service at Mercedes Benz of Chicago. Service is always completed with the quality expected from owning a Benz.

Joselyn Blanco

I have had many services done here and let me tell you the service here is amazing! Geoff, especially has been such a pleasure working with. I wouldn’t take my Mercedes to be serviced anywhere else!!

Beth Allen Tiernan

I have been working with Joe Smalzer for the last 20 years. Joe delivers exceptional customer service, and has always guided me to a Mercedes model I can be proud to drive and feel safe in. Most recently I had an issue with my front tire, and thanks to Gary Grant at the Service Center, this was a quick fix at a nominal cost. Gary was fast, courteous, and friendly. Thank you to both Joe and Gary.

Sandra

Mercedes-Benz of Chicago staff is extremely professional, thorough and personable. They make having one's car serviced an almost enjoyable experience! They are true believers in "no surprises" and keep their customers well-informed as the process proceeds. A special shout- out to Erick McGregor, who I worked with for my most recent maintenance. But I can't recall ever working with someone I did not find excellent.

AISHA RICE

David was super nice at the car wash!!!! I had a huge dirt mark that was hard to get off on my car and David went out of his way to help me remove it. Super nice I wish they had more people like David in the world LOL but true

Chris Musser

I have an E350 that just now cleared 35,000 miles. I've been to this service center numerous times for various things that I wanted or needed done. Let me tell you; Erick and Ben are the MOST attentive service professionals I have met, however I learned today that Ben was transferred to "Sprinter" vehicles, so I will no longer be dealing with Ben. In step with the Mercedes-Benz brand, these gentlemen do not slack in providing the best service possible and will go the extra distance. The entire staff at MB of Chicago is amazing and the facility is incredible. I know it takes tremendous effort to provide this level of service and experience and they've managed to do it consistently. Makes me pleased to have chosen a Mercedes-Benz

Bart LoGiudice

Jesus was my service adviser and he keep me informed and was a pleasure to work with. I originally called the Mercedes dealer that I purchased my car from and after leaving many messages and receiving no call back. I called Mercedes-Benz of Chicago and they answered and took care of my issues. They are now my go to for service and will be the dealer to get my next new Mercedes purchase. Thank you.

Hrisi Sandravelis

Super helpful and efficient! Very pleased with the quality of service. Communicated with me about the status of my vehicle. I’ll definitely be back again.

Roberto Huerta

Wow! Great facility and the staff was so nice. I’ve heard a lot of good things about this service center so it was nice to experience it firsthand. Everything was done in one day. Looking forward to returning. Thank you.

Katybeth Jensen

Paul and Linda are both exceptional. Beyond being welcoming, helpful, and problem solvers, they are also empathetic. Paul has been a godsend since we first bought the car and Linda has gone out of her way for us on several occasions. Thank you! Thank you! If you can model your sales department after your service department, I might consider buying another Sprinter from the dealership.

andu feyisayo

I had couple issues in the past with customer service but I think they getting better now. I get call back after my service appointment regarding my service if I have any other questions. I believe they should keep it up that will make the customers happy and satisfied.

Jonathan Clark

I had some issues with my car after my B service was performed and was fairly unhappy with the response. Marco, one of the managers, was able to have my car looked and fixed up. The car drives like it did when it brand new again. Will be back next year!

Anthony Martorina

This is a great place to get your MB serviced. The staff here is incredible and the service advisors are very professional. They make sure that your car is treated with the respect and care it deserves. They have a great waiting room with comfy chairs and a coffee machine. So you can sit back and get latte'd up while your car is getting fixed plus they have wifi so you can keep working or playing. If you own a MB and you need an oil change or service then I would recommend you stop by because they will take care of you here!

Peter Smith

My car was towed and the City of Chicago did significant damage ($8000+) to the rack and wheels. I struggled to drive it to MB From the pound on Saturday late afternoon. Fraz Khalid helped me. He called me Monday with an update. He needed to order parts and could not guarantee timing on the “fix”. Lo and behold on Wednesday (day before Thanksgiving) he called around 2 PM and said it was ready! I was shocked and happy. Great job, great speed and Fraz was as helpful and pleasant as can be.

Sarah

I was having a issue with my tire. Took it here and Ben took care of me. They were great it was not only done sooner than expected but also more affordable. They are very honest. I will take my car here anytime something happens.

Yessica Rivera

Came in to get my car maintenance and also had a couple questions about my services so Joel Veeren came out to help me so happy and joyful with great customer service answered all my questions gave me a bottle of water this is now my first priority dealership for my services because of the amazing experience I had.... thank you Joel Veeren keep doing what you do. ROCKSTAR !!!!

janet bixler

The service at Mercedes-Benz of Chicago is excellent. They take the time for the inspection to go over everything from top to bottom. The Health Report is explained in detail. I am always happy with the results and the professionalism of the employees.

Jonathan Nass

I worked with Kyle as my service coordinator - he did a great job explaining everything and communicated while my car was in for service so I knew when it'd be complete.

Tonya Mack

Terry, Carlos and the Elston team of advisors and support are always professional! They are courteous and always patient. Lastly, they are so very considerate in making sure that any visit that I have with service is a pleasant and worthwhile experience. 5 Stars for a top notch team!

John Jackson

The valet service is exceptional. I use it because my schedule is so crazy. Such a great amenity. The staff always is friendly and welcoming. Great service!

Tonya Jackson

My individual, long-standing experience at the Mercedes-Benz of Chicago Service Center has been nothing but proficient and firsthand. Specifically, Service Professionals Terry Stailey and Jesus Roman are top-notch, amiable employees at this State of-the Art premise. Both professionals genuinely appertain themselves in ensuring the Mercedes-Benz Customer receives the most phenomenal, detailed assistance. Essentially, Mercedes-Benz of Chicago Service Center is my proper location for servicing my motor vehicle.

Todd Hallman

Easy to get in and out without an appointment. Might take a little bit longer than they tell you but not too bad. Best price on Mercedes oil change in area.

Jay N

First time at Mercedes benz of Chicago for a recall on my 2012 Sprinter. All repairs were done in a timely manner. Could not be Happier with the Service I received.

Carlos Butler

The best auto service center I've ever been to. Period. Even when dropping by without an appointment, they been able to attend to whatever minor need. They have a free car wash. There's a space for kids to lounge and play or watch kid-friendly TV. There's a decent coffee shop. The wi-fi is free and there a decent work table with built in USB ports. I'm usually happy to wait a couple of hours if necessary.

james sedall

I came in for a oil change thinking I was gonna be waiting around. No it was quick and the advisors are very friendly and always willing to help with any questions.

Alberto Diaz

MB of Chicago called and scheduled the Service B maintenance and had a complimentary loaner ready for me. Max was great as well as everyone I spoke with. I received timely electronic updates and their waiting area is relaxing and comfortable.

S K

I was disappointed at one of their Premier Express Service Consultants during my maintenance visit. I talked to my sales consultant, and next day he followed up with me. Therefore, I changed my rating from one star to 4 star just because MB of Chicago has an awesome sales consultant.

Rachel Swift

I've had several Mercedes come through this location and got the best service each and every time. The staff is impeccable especially my advisor TERRY who is stellar in his own right. They get me in and out, make sure I'm never inconvenienced and keep me on the road safe and sound! I will never drive another brand!

Elizabeth Plotnick

In addition to general maintenance, the car needed a new windshield. The replacement was coordinated to be done smoothly by all the people involved. Great service!

Mark Morgan

They came over and picked up the car for scheduled maintenance. They kept me informed at all times as to what they were doing. Returned the car washed and vacuumed. Excellent communication and service.

Toni

I can't say enough about the service I get at the MB Service Center. When someone lost the key to my Kompressor, Alicia Lynskey went out of her way to make sure that the process of ordering my new key and having the car reprogrammed was absolutely seamless. I had already called corporate, but Alicia made her own calls, found out exactly what needed to be done connected me with Oscar at the Service Center, who ordered my key and knew exactly what needed to be done to get the car and key to "talk." What could have been hours of frustration was smooth as silk. More recently Max Nodelman handled another repair and that went just as well. Women often feel at a disadvantage related to automotive repairs, but he sat down with me and explained each proposed service item and the cost/benefit of having the work done. So I felt completely assured that I was getting the best value for my car. He was in constant communication with me about when my car would be ready and what the charges would be. My only complaint is that Tashi Scott no longer handles the Chicago MB Service Center because she's a rock star! How often do the people who fix your car actually make it relaxing, smooth and almost fun??

Steve Stefani

As always, the service team exceeded my expectations in terms of ease of getting an appointment, checking in, communication of status during the service, professionalism, and quality of work.

Gidget Moore-Hopper

Just got a car wash this day, but there is a really nice lady named Lyn who can help you.

Peter Knox

Late sharing experience here. I go here to get my car detailed and taken care of. It's so convenience being downtown and the staff are always professional. I hope to continue going here! Thanks

Agnieszka Balcazar

I am with Mercedes Benz for past 4 years. Jesus Roman always helps me when my car needs to be checked. His kindness and professionalism makes everything better.

Jawad Sayal

Love this place. In service today and had my tire replaced under road hazard warranty. Thank you.

Rafal Z

Terry at the staff at MB Chicago have gone above and beyond when it came to trying to diagnose the problem with my mom's car. Wonderful service, fair pricing, and staff that goes the distance for their customers. What more can you ask for?

Maddy Moss

I always have a great experience at this service center. Terry Stailey is an incredible service advisor who is very communicative and efficient. The professionalism of this place is why I won’t take my C300 anywhere else.

Nicholas O'Hearn

Excellent staff, facility and service. I couldn't ask for anything more. I purchased my Mercedes at a different Chicagoland dealership, but will not be returning. Service at Mercedes-Benz of Chicago is superior. When it is time for a new Mercedes I will be shopping at Fletcher Jones Mercedes-Benz of Chicago!

Joel Nemirow

I have always serviced my Mercedes autos at Mercedes-Benz of Chicago and would never think of going elsewhere. Tim Reichert has been my "go to" service consultant and along with Terry Stailey has always made bringing my car in for repairs less painful. Tim is very responsive in accommodating my time schedules and explains the repairs and costs thoroughly. The work is done quickly and never a need for return visits. The facility is in beautiful shape and your car is cleaned and waiting for you when you come to retrieve it. They also have a convenient car service or loaners while your car is being serviced.

Matthew Silver

The moment you enter you’re greeted with kindness and concern. The staff and attendants are amazing. Everyone is ready to assist and the communication throughout the process is unmatched. The only place to have your Benz maintained and repaired!

Edwin Ng (en_echizen)

Just purchased a brand new Mercedes from this dealership in 2018. It has been in service close to 3 months with multiple problems. I am not sure if this is a reflection on the service center or the brand itself, however having a brand new car in service for close to 3 months and no ETA on when I will get my vehicle back is unacceptable. Reached out to Geoff Hult and Mark Hoegler but I guess they do not have the courtesy to call me back. *Updated rating as of 5/19/18 - Appreciate all the assistance Francisco has provided to make things right*

Steven Levy

Always great service. My Service Advisor Chuck Bensen is the poster/child for excellence. A terrific man that puts his customers first. I have known him for a decade and he gets an A++ from me.

Mark Pharr

Geoff Hult the Service Manager, including the other Service Managers have consistently demonstrated their efforts to make my experience a Great-one! It starts with Amanda greeting me as I enter the facility for service and initiating the contacts I need to make; well done Amanda! Next, is Jessica at the coffee bar pronouncing her willingness to assist and providing the assurance that my visit will be comfortable. My Service Representative Erik McGregor, has been the motivation of my 4-different purchases of Mercedes Benz C300's & C450 since 2008. Lastly, Paul Price the only salesperson I've ever known for nearly a decade, reminds me that "his lifetime dedication to me comes with the vehicles!" Paul has been with me every step-of-the-way; he is knowledgeable, courteous, kind and continues to frequently demonstrate his commitment to helping me successfully experience ""Das Beste oder Nichts / The Best or Nothing!" Thanks for the Outstanding Team! Mark

Cynthia Young

Max has always been very helpful and tries to help. My new car had the front right light damage by ??????. We were not sure what damaged my light so water was coming in and producing condensation. I had to paid for the new light because MB will not replace it. The value of the part was ok but the rest I had to pay made it so expensive.

Freyes 2017

2 years ago I just need it a code for the radio for my old Benz because I had my battery change and honestly this is the best place to go for any problem. They didn't hesitate to help me, there is no job big or small they can't do. they treat everybody equally. I just got a newer Benz and I will go here when I have a problem.

Candace Webb

Great service. They were very kind and understanding. After calling the insurance company I left 10 minutes with a loaner. Would definitely return to this facility.

Cherie Freed

I also asked them to replace the license plate holder because the paint had flaked off and they did - along with taking my city sticker off the windshield for me.

David Garcia

Jesus was fantastic. Communicated well, everything was as promised, all expectations met and couldn't have asked for a better service experience. I'll note that This is the opposite of what I experience at the service department of Motor Werks in Barrington. It's worth the hour drive from my house to MB Chicago vs the wasted time at MB Barrington. No surprises, everything 5 stars. 2016 S600.

Selina Johnson

The service was everything I love it there the entire Mercedes Benz team was extremely nice very professional and helpful thank you so much my first experience was the best

andre nash

My visit was great. The tec road with me in the car to pin point the problem. Eric, the service advisor was very understanding He knew problems I was having with my car.. He wa great. The Tec explained to me how sports cars drive different then the E350 I had before.

Lori Alexander

Jesus was fantastic- kept me posted about the car, made sure I was aware of everything happening- and had the car ready and clean for me when I picked it up. Probably the best associate I've had with Mercedes!

pura bascos

Car needed the B Service when I was travelling. Brought it to Mercedes Benz of Chicago. What a great group of people, but I gotta say, Erick McGregor is the best. Couldn't have asked for a better experience.!

Sharan Hildebrand

Best service in Chicago! I was previously going to Naperville and was continually disappointed. The level of professionalism is off the charts!

Nastaran Shojaee

They are awesome. Very reliable in quality. Good service! They may want to overcharge you though 😂 …

Rob Sabo

Came in for my Service and Tony Jaramillo took care of me. Some of the best service I’ve ever received at a Mercedes dealership. Tony is my guy

Brian Thompson

Geoff HULT and Terry STAILEY are the Backbone of the Mercedes - Benz Services Department!!!! They are extremely experienced, knowledgeable, courteous, trustworthy, and professional. I hope The Executives of Mercedes appreciate what great assets these two have been , and acknowledge how they have raised the bar of customer service here in Chicago!!!!

Scott Jordan

Always a great experience! Tony in the Service Dept couldn’t have been more helpful. He’s great about keeping you informed on your vehicle service progress. World class service! Thank you!!

Michael Perry Ladin

Over the years, I have owned 5 different M-B's. The only place I take my autos for service is the Service Department at Mercedes Benz Chicago. You can buy an auto anywhere, but it's the service department that makes or breaks the relationship between the customer and the dealership. Their service department, under the management of Geoff Hult and Terry Stailey, consistently goes out of their way to ensure the highest level of customer service, from the time you drive in, until the car is ready to leave. The staff is attentive and courteous, displaying an honest concern for whatever your problem or issue might be. If your car needs to be left overnight, they always have loaners available. In these times of indifferent and less-than-caring customer service, it is truly a pleasure knowing that my auto is getting the best service from the best service department in Chicago.

Betsy

I always work with Jesus of Mercedes Benz fir any type of service. He is outstanding. So professional, kind and knows what he’s doing! Smart man!

Kaptain Kaos

The staff at Fletcher Jones MB took care of my auto maintenance issues with the highest levels of courtesy, timeliness, and efficiency. The service center is top-notch in every way, Thank you.

Robert Drozd

I have had very positive experiences with the service department. Bob Knurowski is very knowledgeable about the maintenance and capabilites of the entire line of MB vehicles. There are closer MB service departments to my house but I will drive into the city for all of the service needs for my car.

haragan1284

Had my car detailed at their service center. They were so nice and the place was spotless. I will be going here for all my service.

Nelson Kenne

I dropped off my C300 for service A on Friday 12/20/19 and was provided with a complementary loaners vehicle for the time being. Always nice people and great service. Thank You

Jennifer Bremer

While the dealership messed up with my morning car appointment, they came to my house that evening to make up for their error and fixed everything. AMAZING! And it was the day before Thanksgiving break! Kudos especially to the head of the place, Dan Hoffman, who called me directly to address the situation twice.

Jason Jaynes

The new service center is a step up from the previous service center. I appreciate the self-service drive through car wash. Although I think it's tacky that the SC charges for basic sandwiches while other SC's offer complementary foods

Samantha Nham

After a rough go at the Service Center last time I came in, I'm happy to say that this visit was much better. Terry S. is great. He was so welcoming and communicative. Thanks!

Jorge Barrera

When I first came to Elston Audi and Mercedes I expected the upmost in service and perfessionalism. and to tell you now in truth, I experienced above and beyond. when I first entered the dealerships, I was greeted with a man of steel professinalism. the security guard at post at the moment named Henry gave me a welcoming gesture as I drove up. every question I asked, he stead fast and awnsered them with diligence and experienced speed, corrected me of all misconceptions and showed me the way. If I were to recommend this dealer to enyone the secuity guard there is worth price of admition alone. Hentos

cora mcdowell

If you didn't already know, which I'm sure you do, Erick McGregor is a Master at his craft. He knows all the details of any car inside and out. A position should be created just for him to teach the class on Auto Repair and Customer Service. I use to take my car to Luxury Motors, a high-end auto dealership in Downer Groves for repairs. I kept having the same problems after bring my car home. To make a long story short, I decided to bring my C300 to Loeber Motors Mercedes-benz Service Center where I met Erick. Erick found the problem and fixed the problem that Luxury Motors created. I love Erick, I will never leave him and I will refer all my friends and relatives to him! He is the greatest and the best in the business!!!!

Ozgur Tumuklu

The customer service made a mistake regarding scheduling the appointment. Erick McGregor was very helpful to fix the issue. Definitely recommended.

Ruben S.

I was there for something else than service and it was a little confusing, attendants inside of cars block the movement around the lot.

Mr Z

Erick McGregor is this company most valuable asset,beyond professional and taking the extra steps to provide the best service and care for your vehicle.

Patrick

Best managed, best service. Ben DeGarcia went beyond the call to duty. Kept me abreast of progress while he was off because of an emergency. Mercedes keep their promise.

C. B. OKaan

Good service only one in Chicago City area. Friendly as usual for Mercedes. Coffee is free but not other quantities if you get used to in Southern Californian MB dealers and services.

Timm V

I only get my service done here I've bought 3 cars from MBoC because of the service department. Ive worked w many of they service advisors but Josh is the best one highly recommend this location!

T Tram

Excellent service experience! Josh E. and the entire staff did a wonderful job, and made me feel like a valued customer. Thank you so much!

Daniel Merrion

Karolina is the best in the service department. Her depth on cars will remind you of My Cousin Vinny. Very knowledgeable and tells you what you need! Just straight talk no bs!

Keith Papa

Maksim N. is always courteous and professional. High end auto manufacturers like MBZ need to keep high end people like Max motivated to deliver the brand to the fullest. Keep up the good work, Max! The process was painless and I was in and out with a clean vehicle to drive home in.

Melvin E Hicks

Had to wait over 6 hours for a drop off service due to the high volume of business. Service and attendant were very good.

nimesh patel

Chuck Benson is my service advisor and one of the main reasons I get my car serviced here. Always going above and beyond to make was would usually be an inconvenience (getting car serviced) into a pleasurable experience.

Randa Seif

Lynne is amazing! I came here from a different dealership because she treats her customers very well. Nice service center overall! Great job on the new location!

Tonio Nieves

Service department is the best around. They should write a book for others on how to treat clients. Keep up the great work.

Steven Reed

I always have a very pleasant experience when I come to the service department. I'm greeted professionally by friendly people and every detail is considered and handled expediently.

john jiang

My advisor Tony was exceptional! Definitely would recommend MB Chicago for any MB related service!! Also love their uber service! So convenient

Cecilia Aguilar

Highly recommend! They have wonderful customer service, Juan V. was very helpful. I was in and out without any problems and I will definitely be returning

trine tsouderos

Kelly Smith, in particular, was exceptionally kind and helpful. He is terrific, and offered the sort of personalized service everyone hopes for.

Pee Quinn

Had my Mercedes in the service center today. Service was great! I'll be back.

Anna F

Just Wow! The facility is clean and very inviting. loaners are offered no matter how long the service will be! Erick was exceptionally great to work with and kept us updated!

Yeemie Tiawhan

I love everything about Mercedes Benz of Chicago Illinois they are very nice and relaxing, they take good care of you if you pay them what they want, they respect customer that is ready to do business

Danny Godinez

The Mercedes Benz dealership on Elston is great. The staff was so nice and treated me like family. Keep up the great work!!

Frank Valentino

More than 20 cars from the same salesman over the years. Excellent customer service from sales through service department. Congratulations on the job you do so well.

Fares Jamal

Despite COVID pandemic, was a seamless purchase, Sam Tomaino made sure all of my questions were answered and was very professional. Will recommend to family friends in the future.

david navarro

They do a good job..but it's a little expensive..only you have money to spend..they will fix your car..

Ramsey Lewis

Loved everything about the experience and I really appreciated them picking up and returning my car after my 1-year maintenance service.

Nxxllly

The service facility is GREAT. The team always treats me like family. Keep up the great work!

Michael Evans

Jesus was a fantastic service adviser, kept us in the loop throughout the process via multiple communication methods, and was very kind. I will request him in the future.

Thomas Colby

The facility looks great. Now, since they moved their location, I was told that I was "not within the shuttle range"... after spending literally thousands on servicing my car, time to look elsewhere.

Taiwo Ogunjobi

Amazing service. I was running late to pick up my serviced car and they stayed open till 8:30pm even though the shop closes at 8. Appreciated and impressed.

Keanu Enoch

The team is excellent! My experience was great. Thank you.

Swetha Vijayaraghavan

Great service. You can also go for an unscheduled free car wash for your Mercedes. You can do it yourself and get out in no time! Loved it

Sharon Poczatek

Absolutely the best service in the country! Always on time. Estimates are accurate and the work is superb. Love the loaner program and prompt turn around.

Jasmine Shahbaz

This was my second visit to this facility great customer service very professional if you have any questions or concerns they will kindly answer them and put your worries at ease very comfortable setting I will definitely continue going to this location love them.thank you for another great experience.

Lauri Sanders

Thank you to Chuck Benson and the team for taking care of my vehicle, each and every time I've gone in there. From getting me in and out quickly to answering all my questions, they provide the best in customer service. Thanks to you all!

Joseph Somerville

Chuck Benson has been my service adviser for over five years and he's always a pleasure to deal with. Many companies need more people like him ... Thanks Chuck !

Damian Banasik

I have been using this dealership for quite some time now. I always have a positive experience.I have been working with Bob Knurowski andhe always takes care of any service issues/maintenance my vehicle needs.I will never use another Mercedes Benz Service department.

Kyle Durigan

Marco was always great at keeping me in the loop with my vehicle repairs. Great service center and they offer loaner vehicles if you schedule ahead of time.

Fitni Rexhepi

Eric & Service Dept, provided excellent service, I live in the suburbs and driving out of the way was worth it. Even though I have Dealership closer to me, driving further out was worth the peace of mind.

Nihat Kemal Taşyürek

Fransisco is great! He is very good at handling any situation. This is my second time at the service. There is a great customer service.

Arthur Dziorek

What can I say about this place....its the best! Staff is professional and courteous. Service manager Max is knowledgeable and friendly.

Mayer Becker

Outstanding care and customer service. They got me in and out quickly for a B maintenance and I was able to get work done in the waiting room.

Dmytro Shcherbitskyi

Awesome service, I was given 2017 e-class Mercedes while my car was in service. Very satisfied with the stuff and attitude to the customers . will definitely use this service again!

Jessica Barajas

Great customer service from Chuck. Kept me updated throughout the whole process. Great service from Mercedes as always.

May Bakir

The customer service is really exceptional. The team will truly go out of their way to help accommodate your schedule.

Robin Balbo

Excellent service. I Love the Mercedes Lease program. And the tire insurance is mandatory for Chicago driving. I will be leasing again and again. Love everyone there!!

Neta Sazonov

The service department is very professional, punctual, and attentive. Nobody beats their quality of service for a Mercedes.

Henry alfonso 111

While traveling from Florida a headlight went out in my S550 I stopped at M/B of Chicago the service second to none I wish this dealership was in Florida.... Service and parts went out of their way to see I was back on the road right away..! Thanks

Dan Woodworth

From the moment I drive in and see my name on the digital screen the service has always been exceptional for myself and my wife. The guys are great.

Tom Hilgart

Always thorough. Complete explanations for service recommendations. Very accommodating to make the customer's experience comfortable.

Toni Dunning

I had an excellent experience, communication was great on what repairs were needed, the price for my service and when my car was finished.

Chicago’s Finest Remodeling Inc.

I really like this service center they take really good care of there customers Took my sprinter in for service The manager Robert took really good care of me .

Malgorzata Zepnick

We purchased a 3 year service plan on our new E350 and we have been continually impressed with the courtesy and professionalism at this service center.

Dyfed Richards

Incredible service and attention to detail. The staff work overtime to ensure everything and everyone is taken care of including my 2 kids.

Pamela Pearce

Our Service Provider Melvin Peoples ALWAYS makes our visits perfect. My vehicle is like NEW!

Ray Elle

Pricey but u own a benz usually always good service.......melvin peeples is a great service associate

George Black II

Melvin People’ have been servicing my cars for the last 30+ years along with great suggestions and recommendations in which protects your investment for longevity.

Jill Dana

Their new location is sooo nice. If you have a Benz, you can go thru the free car wash whenever you want. Great service!

A'prille F

I always love coming here over the last 4 years Lynn is amazing and always so nice and receptive and professional. Thanks Mercedes

Charmaine Gant

Josh did a great job keeping me updated. My car runs great.

Kimberly Carmen

The service I received from drop off, Loaner and pick up was outstanding and efficient. I can't say enough about the service I received from Terry Stailey and staff.

Steven Montijo

Always enjoy coming to the service center on Elston Ave. The service is Top Notch! Thanks for always rolling out the red carpet.

larhonda woods

I have the best mechanic!! Cornell he provides great service to my car always and is always efficient

John Barker

Visit, stay a while as you indulge your senses to what can only be, "the Best or nothing". Bold is crafted, sold and maintained here... not just pithy slogans.

Erick P

Had excellent service took my car for an oil change very polite great experience thank you I'll be coming back

Joaquin Ruiz

The team was great and treated me like family. Great location to service. Thank you.

David McAvoy

Always excellent service communication from the team here. Really can't ask for more when it comes service overall.

Kavita Samant

Jacob at the service center was exceptional and went over and above to make our experience very comfortable

Jasmine Rose

Joshua Elliot went over and beyond to assist us in all of our concerns. He is a true gem!

Osiry Torres

Thank you Joel Veeren for taking the time with my concerns. You made everything very easy and simple. See you next time.

Derrick Bullock

Tire air pressure taken care of in 10mins. Great Service

Kayli trausch

Everyone here is so professional and caring. Always looking to better your experience and never let you leave dissatisfied!!

Jesse Martin

Great service, as always!

Jenn rey

Thank you Joel! For your professional customer service. You went above and beyond to answer all my questions. Exceeded my expectations.

Doll Sauce

A little more soap at the car wash would be lovely

Mark Wild

Had a minor repair done. Excellent cust. service from Josh Elliot. Solid repair. Will return.

Danta Brice

Knowledgeable employees with a positive upbeat attitude…will always take my vehicles here!!!

iAndersoni

Service is hit or miss. Cars are not always returned clean. Repairs are insanely expensive. Sometimes you get the best. Sometimes you get nothing.

vladimir vilimonovic

Overbooked overworked barley keep up with demand

Donna Kamuda

Get service by Jesus. Very professional and had my car in the promised time. Great job!!!

Cheyenne Montijo

Amazing staff and after the detail my car looks great!!

Alex Hepp

Incredibly professional group of people running the show here. Service is in the name, but they actually live up to it.

Arya Daire

Convenient, timely, fairly priced, they're on it. Can't always expect that from a dealer service center, so I greatly appreciate it.

Judy Hernandez

Great Customer Service.

Anthony Nowakowski

Eric the service associate was a pleasure to deal with and extremely professional.

Marshall Goldin

Minor problem noted after service was completed & assistance by Shannon Roesch was truly remarkable & beyond expectations & exceeded performance at any other dealership!

Diane Robinson

Jacob was great and I was very pleased with the work done on my car.

Jorge Ballesteros

Staff was pleasant and my Mercedes runs great.

William Westwood

I just purchased an ‘89 560SL and Jesus was fantastic. He was incredibly helpful and I very appreciate it.

marilyn rinaldi

Service was excellent - I was well treated - have been going there for 20 years and will continue to do so.

Kevin McFall

Great service, loaner car while my car was being serviced, and it was done right the first time.

Junior Alvarez

Love this place! The staff is so nice and always go above an beyond to help. Thank you.

April Head

extremely professional and ease of dropoff and returning loaner car was quick.

Kamea Mitchell

Slightly hard to find.Make sure you have the address for the site you want.Went to order a part Staff was excellent &efficient

Maria Salas

Great they forgot they had my car and was delay in returning the vehicle, never answer emails.if you don't want the service they never answer emails

Bonnie Kimpling

Best customer service I've EVER received....they treat you like family!

George Williams

My Service Advisor Chuck Benson and the Tech Sebastian did a Great Job .My auto is performing like it's a New Car!!!!! Thank You

Amer Siddiqui

Wonderful customer service and great work by my service manager Eric Mcgregor, as always!

Shomik Das

The wash, ride back, and the service was wonderful. The staff was attentive and I was genuinely impressed with the facilities.

Jessica Tartakovsky

Exceptional service, friendly staff, and amazing results. Will definitely recommend to friends and family.

Kirkland Garey

Great, fast servce.

Nida Shakir

Jesus was super helpful and quick. He answered all of our questions and I would highly recommend him.

Dorothy Morris

The best auto service ever. Chuck Benson has been great over the past 10 years.

RJ Richardson

Kelly did a great job. Tires and alignment

Jen Cullerton Johnson

Amazing customer service. Shannon went out of her way to accommodate me and my situation. Best service!

frantz finderson

My boy joel always take care of us very friendly & professional cool guy

Juan Hernandez

They treat me like family. Excellent service!

Queen VIDEO STAR

Great Service. Erik you are a great asset to the Mercedes Team Thank You.

Roger Staedtke

Always 5 star service Attention to detail and respectful to customer's needs.

gilroy watson

Sales person is a true professional. Tetiana is very knowledgeable ,curious and reliable.

Richard Rehder

Great service Jesus great service advisor Richie would recommend this place to anyone that owns Mercedes-Benz

Andrea Baccara

I had a very good experience with a problem I had during a warranty period and that they were able to solve in few hours.

D Jackson

Clean, professional, and expensive.. It was like checking your car into a VIP hospital.. What else's can you expect from a Mercedes dealership?

George Matyas

I was completely satisfied with my service from everyone involved, especially Terry Stailey and Joe Smalzer.

Adam Coons

This is a state of the art facility with exceptional staff. If you like things done properly this is the appropriate place for you.

Jordan Vega

Awesome facility and the staff was so nice. Great place!!

steve thomas

The staff is wonderful. Always a good experience.

CMB Redd

I work for interstate battery and I deliver batteries to them they have an awesome staff

liz torrence

great service and friendly staff. i drive 1:15 mins away to use this dealership

Ken Tolemy

Staff was so friendly and my car drives like new.

Lidia T

Good service

SOCRATES MABRY

Chuck Benson is great, he took care of my problem with the best of care, thanks Chuck.

Karen Thormann

Service was done in a timely manner. Erick is through and explains in detail need for various parts of service

Rocco DiOrio

Wow what a place toured the service center with Josh and Matt learned alot and had a great time. Thanks again guys

Daniel Romero

Great help with a warranty issue. Josh was awesome.

Zandra Rivera

Both the call and the gentleman who came out did an excellent job! Thanks guys for making my life a little easier,

Scott Worsham

Good crew here. Great service.

Sunny Billups

Service was exceptional and Erick the service rep was outstanding.

JOSE ALVARADO

The worshop staff are excellent and willing to help. A plus for Joel Veeren 👌 …

jovan morris

These guys are great! Special thanks to Jacob and Joel.

Adolphina Goodwin

Lynn was amazing with keeping me informed with the diagnostic tests.

Fatin Elayyan

Always providing the best customer service experience!

Lyuda Ksenych

I love this dealership. The service is always exceptional.

Danny Figueroa

Staff was great! Always treat me like family.

Cesar E Reyna

Car wash is great and always gets my car clean

Ovani D

Great customer service. Thank you Audi

Tippi Lee

Car is not ready as told and no one call to update, service advisor is non responsive.

Joseph Szokol

Melvin Peoples is amazing. Courteous, helpful. A real gentleman!

Casey G

Kyle was great, love this location and service.

Andre Dannard

Jesus Roman Jr. Did a great job again I would recommend him and his services to anyone.

Erik Hampe

Fantastic service! Comfy and nicely decorated lounge for waiting.

Nathalie Andrade

They always treat me well! So much better than Mercedes Benz of westmont.

Jenny Hersh

Wonderful experience, and everyone was so professional to work with.

Mitch Mayer

Lynne was exceptional. Thanks for your great service.

Nasa Nascimento

My favorite place

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