Reviews of Up the Creek Auto Repair and Towing. (Auto Repair Shop) in Charleston (West Virginia).

Up the Creek Auto Repair and Towing

131 Reviews

90 Comments

Auto repair shop

Auto repair shop

3428 Chesterfield Ave, Charleston, WV 25304, United States

Description

Information of Up the Creek Auto Repair and Towing, Auto repair shop in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Up the Creek Auto Repair and Towing

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Reviews of Up the Creek Auto Repair and Towing

Heather MacInnis

We needed an emergency repair when on vacation. Up the creek auto repair squeezed us in same day even though they were extremely busy and had our truck back to us in less than two hours. We are so grateful!! Very kind and professional service and they charged a more than fair price. Couldn't ask for anything more. They are awesome!!

Debra Tyler

I have been taking my vehicle’s to this garage for about 8 years now and they have always been very upfront and honest with me about the issues with them.. if they can help you they will! That have great customer service and their prices are very great! The work is always on point! I wouldn’t even give it a second thought to take your car here!

Rose Hilbert

My daughter's 16yo boyfriend bought a car on marketplace that died after a mile. We live 2 hours from where he parked the car so we had to find a tow and someone to hold the car until we could get back to get it a few days later. This business has extremely fair prices! We must have called 10 shops trying to find a good price after he'd spent all his money on the car. Planing to let them look at it to see what's wrong too. Super nice guy!

Heather Hughart

Great people! I recently returned to this area after a 13 year absence and I have been looking for a good garage. I wish I would have came here sooner! I can tell you where not to go but I'll save that for another review lol. Do yourself a favor and go to Up The Creek! I've been trying to get my vehicle running right for 3 weeks. These guys figured it out in one afternoon.

Ted George

I went there for the first time in early February for routine service. As I was waiting I learned that one of the employees had backed into my truck causing front end damage. The owner Jamie apologized & assessed the damage. He assured me he would pay for all the damage & repair the body damage asap. He got my truck in there about 10 days later. It took all week to repair the body damage & new paint job. After notifying me my truck was ready for pick up I went there to get it. I was very pleased with the quality of work. My truck looked better than when I initially pulled in there a few weeks earlier. They even took care of some front end scratches not related to the accident. He assured I was happy with the results & handed me a check covering my car rental for the week. Jamie is a stand up guy who does the right thing. I trust the work they do there & would recommend them to anyone considering going there. I plan on being a return customer in the future.

Dan Bailey

Called with a problem that came up overnight. They were able to take care of the issue quickly getting me in and back on the road in no time! Honest and professional. I will be back again when I need work on my vehicle.

ANNETTE FOSTER

I have been here several times for different things, and have always had a positive experience.Great friendly people, and great service. I highly recommend this place for any vehicle service you need.

William Butterworth

I would and have recommended this garage to everyone that needs great service. Up The Creek Towing and Auto Repair are just outstanding. I promise you that you will never find a more honest man than Jamie the owner. He treats everyone with the upmost respect and he and his staff do a great job. If you’re looking for a great job with fair pricing this is the man to see in the Kanawha Valley. Thanks Jamie for being a good and honest man.

Trina Washington

I got an oil leak fixed . Went to have lunch and mt truck would start. I called UP A CREEK think maybe some came loose..they came right to me and got me on the road again. Thank you all. You are AWESOME 💖💖💖 …

Debbie Taylor

Nice, honest people to deal with. Will definitely continue to take my car there.

Richard Fertig

Very professional service. I am very untrustworthy of automotive repair shops due to my previous exoerience of being a mechanic and I have to say I trust this shop 100%. I am sure if in the future any problems occur from their work on my vehicle they will stand by their work. Although, I don't think this will happen.

P McCoy

UTCAR does great work for a great price! I wouldn’t think twice bfore having them work on my vehicle.

Lisa Valdivia

Jamie and the rest of his crew are AMAZING!!! He will go above and beyond to make sure that you get the best experience possible at the fairest price. He will always be my go-to man!!!

Amanda Eltzroth

I was traveling from seeing a friend and something happened to my car and I had some ideas but wasn’t 100% sure I called a couple people but this place just seemed like the right place to go. My experience with them was amazing! They told me it was probably this but come to find out it was something way more cheaper than that and Jamie was a very concerned man that was worried about my well being and my safety. He explained to me and showed me everything that happened and what he was doing he used good communication skills with me. Explained the price and gave me suggestions on what to do with my problem! Not only did they safe me from being stranded but they also showed me how good people still are today in this world! The front desk lady was sweet and respectful! This place actually cares about their customers. If it wasn’t so far away I would get my car worked on here! I appreciate you all so much and thank you for all you did for me!

Alex Constantino

We recently moved to town with a car making noises and didn't know a mechanic to trust. They quickly worked us in, the staff were very kind and helpful. They explained that it was a minor issue and didn't even charge me anything for my first time visiting! I was truly stunned and taken aback by the awesome experience I had here, plus my car is no longer making noises weeks later. They are not people trying to take advantage of you but making an honest living and know what they're talking about. Don't hesitate to bring your cars here!

ELIZABETH BAYS

So thankful to Kylea to Jamie for always being so wonderful and so helpful!! I have been to several different shops over my lifetime and my husband used to work on cars. We both wouldn't take our cars anywhere else. So professional, nice, and they do excellent work on your vehicles!!

Chester Crabtree

I have brought 4 different vehicles there over a period of time which would have normally cost me thousands at the dealership. Fixed perfect every time. I highly recommend them!

Rodney Keene

Everybody was friendly and helpful. They called within a couple of hours to let me know what was wrong with my AC and how much it would cost. They had the car ready by lunch the next day.

Jacob Mullins

The owner and staff are sincere and very attentive! From the first time, to the most recent, I have been taken care of by Up The Creek. Recommend 5/5

Cassy Casto

Best service you could ask for. Fair prices very friendly people.

Barbara Margaret

My husband just used this garage today, first time at suggestion of family. Was able to talk to the mechanic about the work. He was very knowledgeable. The work was done well, price also reasonable. The human side of business, very good. Best garage he's ever used, and he's 76 yr old!

joseph mayes

I would send anyone here 11/10 service dependable and Honest! This is the only shop to work on any of my vehicles if I cant do it I know who to call!

Cl Ay

These guys are awesome and down to Earth! Jamie has always gone above and beyond to help me with all of my car troubles. Kylea in the office is the sweetest person you'll meet and she helped make the entire experience a fantastic one! I highly recommend using them for any of your needs. When you leave, not only will your car be fixed but you will also have new friends.

Tayler Parmley

We love Up The Creek! Ms. Bonnie is wonderful, Jamie is fantastic, and their entire staff is great. We’ve taken our Honda Accord, Ford Explorer, and Volvo XC90 to them and every time we have received honest work and very reasonable prices. I recommend them for anything and everything. Great people and even better work.

Christy Phillips

Jamie and Bonnie have been fabulous in helping me assist my grandmother in making decisions with her vehicle. They have been patient, and extremely honest with us. They work hard to help their customers and provide wonderful customer service as well as quality work!

John Blount

Mr Morris is one of the most honest business men I have ever me. If his shop gets overloaded with work, he jumps into the garage until the work gets done. He is not only the owner, but he is also still a superb mechanic. I can highly recommend this shop.

Barbara Wainwright

Up the Creek is the most honest repair shop I have used. I recommend them to anyone that needs something done. They actually come and talk to you and explain what needs to be done. Definitely people of integrity. The reason I gave only 5 stars is because there are not more.

Nick Smith

Great honest service!! We came from out of town and unexpectedly had car trouble and looked up the best places around and Up the Creek had the best reviews. Gave them a try and sure enough best place around. The crew are honest and trustworthy which is hard to find in a mechanic shop these days. Need a repair go to Up the Creek Auto Repair simple as that

Tara Daniels

The Best and Most HONEST auto shop!!! Another garage wanted to charge me $1500 in repairs. All that was needed was an oil filter screwed in. Highly recommend them!

Michael Johnson

Tried these folks on a recommendation of a friend when my F150 wouldn’t start. Was told by the dealer that it was most likely a fuel pump, or computer part that runs the fuel pump. Turned out to be a simple fix. These folks are honest, friendly, took time to explain everything. They have a customer for life, I won’t take any of our vehicle anywhere else.

Kim Horton

My son who goes to the University of Charleston has used Up the Creek twice now. As his mom that is out of town, it is nice to know that I can trust them without actually being there. Communicating with Bonnie and her husband long distance has been a great experience. Super nice people! I highly recommend!

Gladys Toothman

Bonnie and Jamie are very nice people. They are very honest people and trust worthy. Do great work. Very knowledgeable. But I do wish they had stayed on Campbell’s creek. lol

Dannille Freshour

Best experience I have ever had at an auto repair shop. Great work at affordable prices. Genuinely good people that treat you right. I won't take my vehicles anywhere else!

Nifty50inWV

Talk about service "like it USED to be" back in the good ole days! Have a question, a mechanic may come out to your car to listen to it, or check something out to give you advice. Or you can make an appt, they get your car in, then come out and talk to you. Feel like they are "surgeons" to come and explain everything to you what is wrong, what they recommend! I will never take any car I own anyplace but here. My only complaint is they are getting too well known for their excellent service and getting harder to get your car in! lol

Big Bear

True and honest mechanics with fair prices! Never have to worry about being cheated here. I've been coming to this location since they've opened, and won't go anywhere else. Thank you Jamie (Owner) for going above and beyond for your customers!!!!!

Diane Roupe

Timmy was great in helping me get my sons car to him.i would decently call them again

Greg Hunter

Super great. Great mechanics that do the job right. Price was good. Good employees as well. Thanks for the great service.

Howard Hunter

It was a great place to take my vehicle to have my air conditioning work on. All kinds of mechanical electrical and anything you need too getting you back on the road.very friendly. Will do a out standing job.

Woutu Smith

I am so impressed & thankful for ms bonnie and mr jamie. They are honest, good kind hearted people. Helped me so much. They went above & beyond to help me. They were truly a blessing from god. Wont go into details but they are just the best. Ms bonnie is just so cool.. Thank you so much ! Up the creek auto family. From 2005 kia sportage💖

Erika Comdohr

Very reliable auto shop. Always able to take my car in at a very short notice and fixed in the same day. Super friendly and honest staff.

Mack Johnson

I needed new tires, but my work schedule made it difficult to drop the car off all day. They arranged for me to do this while I waited. They were prompt and professional.

Edwiin Parra Munoz

This place just recently.moved from Campbell's creek to Kanawha city. TED serviced my car in a timely manner and was very professional. I have no complaints. I recommend this place for a fast service and friendly environment.

Kasey Kidwell

Up the Creek offered great service and really helped me out of a large concern while traveling. I strongly recommend their business!

cindy d

Great, dependable place! They won't rip you off like some places. Since I've found them a couple years back its the only place I go & I refer them to my friends & family

Neil Chakrabarty

I like the folks at Up The Creek. Friendly and honest.

Char Elliott

Great service. Very good price and good to work with.

Limpson Jacob

Skilled mechanic,reasonable charge and friendly staff.First time I got good experience from a work shop.Great..

David h

I love this place amazing people nice and sweet and they know what they are doing if you need to get ur vehicle fix come to this place thanks yall

Debbie Craig

Great service love this place. People are down to earth and friendly. Finally a decent garage in kanawha city

Krissy Evans

Jamie and his mother, Bonnie, are angels. Trustworthy, kind, SKILLED, just overall the only place I'll ever have work on my car if possible.

Travis L. Castle

Amazing customer service and top notch work. Very reasonable prices and quick turnaround.

Suzie Harmon

Stopped in to ask a couple questions. They answered them, was professional , kind and informative

Zach Davis

Great service and free drinks for customers!

Geneva Thomas

You will not find a more legitimate, helpful, and honest repair shop in this area. I would recommend this shop to anyone!

Mark Miller

Great service. Wonderful people to deal with. Highly recommend them.

Dale Biller

These guys are great, reasonable prices and quality work

Regina White

This is the best place to go get your car fixed

Jerry DeWees

Always takes good car of my vehicle. Honest as well.

Brenda Chatman

Very friendly won't take advantage of women.Really love Bonnie & these guy's.

Gregory Dunlap

Honest , very knowledgeable about automobiles, fait prices

Kris Schoenlein

Great service, knowledgeable staff fair prices

Sarah Kelly

the front desk lady is super nice. honest prices

Brad Ross

Took care of our problem pretty quick. Nice people.

Isaac “Ic” Jackson

Excellent customer service! Friendly and affordable!

anthony youngblood

Very good shop Jamey is great to talk with he really listens

Upendra Prasad

Quick service, easy to work with

Renee Roop

They always treat me well love them

Michelle Kersey

Jami and staff very helpful and nice

Larry Stricker

Great people! Did me a great job!

James Blankenship

Great people and service. Reasonable prices

Shannon D.

Honest and great work friendly staff

Shelby Smith

Jamie is awesome and fair priced

Scott Norman

Great place and Great people!! Thanks for everything you do!!

Thomas Emmite

The only garage in Charleston that I'll ever trust.

Julie Doss

Busy place has 5 good mechanics

April Sigmon

Always excellent service

Wendy Light

♥️😁 …

Jesse B

Best service and best costumer service in town!

Mindy Wilkinson

Always take my vehicle there and always will

Luke Short

Great staff and quick service

Susan Horton

Great service!...

Phillip Smith

Excellent friendly service!!

Joanna Elmore

If I need them their close by

Jackie Simmons

They knew what they were doing

sonia bryant

very nice people..

STUDCAT Cook

Great service

Loretta Lucas

Good people good work

Leigh Jackson

When you need it fixed

David Runion

There great

paula williams

Great people

Contact

Photos