Reviews of Firestone Complete Auto Care. (Auto Repair Shop) in Charleston (West Virginia).

Firestone Complete Auto Care

223 Reviews

111 Comments

Auto repair shop

Car repair and maintenance service

817 Washington St E, Charleston, WV 25301, United States

Description

Information of Firestone Complete Auto Care, Auto repair shop in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Firestone Complete Auto Care

Popular times

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Reviews of Firestone Complete Auto Care

brian rafferty

I would like to thank the folks at firestone. We travelled from Tennessee for thanksgiving. Friday night a disturbing rattle started. I brought the car in first thing Saturday with no appointment. They fit me in. They diagnosed a very serious situation where the front drive train bolts we backing out an appropriately tightened and repaired. They were kind and helpful. We can now drive home safely. Thank you. Brian

Mirada Kangah

I came to this Firestone center last night for an oil change unfortunately my rented SUV cannot be driven back to Princeton because the car was never oil changed since 31,000 plus miles. Devin was accurate and precise on his diagnosis. He went above and beyond by even asking the Enterprise Charleston Area Manager to provide a new car for me. The rented car unfortunately will be towed to a dealership tomorrow. Thanks to an angel like Devin for saving my life. Love Firestone at Charleston.

austin keshner

Received great service. Parking area a little small because it's downtown. Otherwise they got me in and out quickly

AnnMarie Duff

The customer service was phenomenal. Didn't have long to wait either, considering how busy they were. The only reason for the 4 stars instead of 5 was the pricing of everything. If they weren't so overpriced I would have had them do my repairs, however, went somewhere else for a quarter of the cost.

Kayla McNeal

I can’t explain how much I appreciate the kindness and timeliness of the staff at this Firestone. From the moment I walked up to the door, to the minute I drove out of the garage, I was treated with nothing but kindness. Nathan, the supervisor, was truly heaven sent and event talked to my ole grouchy dad on the phone so he could assure him his little girl who’s not little anymore was okay. Thank you Clarence and the staff for getting me my new tires and for just being top notch. You all are answered prayer and truly wonderful.

Aleysha Myers

I know that people have different opinions of Firestone but this location has been an absolute god send when it came to handling an issue with my car’s engine. Nathan was an absolute blessing when dealing with my cars trouble and helped me to the best of his abilities. Thank you so much for the help you’ve provided.

Samantha Bennett

The staff were very nice and able to git me in for an inspection short notice. They let me know what work I needed done on the car in the future and let me know prices so I could budget. Excellent service!!!

Amelia Wallace

On a trip from NE Ohio to Jacksonville, FL we picked up a staple in one of our tires. Our system alerted us and we barely made it to Firestone Charleston, WV. The staff and mechanics were amazing. They were friendly and professional. They came to our rescue with a new tire! I can’t say enough about this particular location

Sabrina Hussey

Staff is very friendly and helpful. The repair I needed was a bit expensive (for my personal budget) to begin with, but they took the time to find more affordable options. I was then able to have the much needed repair completed and avoid imminent breakdown. This location will definitely be my go-to for future repairs and scheduled maintenance!

Jess

The front desk was very kind. Very professional got straight to the point. The price was a bit high in my opinion but you're getting what you pay for. Qualified mechanics at a qualified place. So I paid it for peace of mind I guess you can call it. It took them a little longer than I thought it should have but they could be fairly busy not from this area. Car runs great suspension's fixed. Would recommend this place.

Chevy

They fixed my tire and had the odd size I needed for my car. They are reasonable and we're able to rotate my tires and give some helpful advice for new tires. Much appreciated.

Megan

Very thankful for Firestone of Charleston. My car has a slow coolant/heater core issue and while they weren't equipped to fix it at their shop, they gave me advice & were so helpful and friendly. They didn't charge me anything since they couldn't repair the leak, which I was so thankful for. Was stranded in Charleston due to car issue traveling through, and they made being stuck better.

Gerald Brannon

What happened to root business someone with spray bottle and a plug. Not a tire store anymore! It is a car repair shop..Had just replaced all 4 tires less than 2 months ago WITH FIRESTONE warrantee road hazard. Now I can not get the tire fixed anywhere else without voiding that warranty. Had a small leak on passages side rear tire as I'm in Charleston visiting 90 year old Mother. Told I have to leave the car all day, have no other transportation.

Pearlene Hill

Very professional, knowledgeable, friendly and quick. Great experience.

Jessica Scohy

Personable, knowledgeable, dependable. The service was above and beyond, the work was done in a timely manner, the prices were reasonable, the facility was clean, and the staff had great communication with me about what was going on with my car from the second I arrived to the moment I left. I recently moved back to Charleston and although I had a great “go-to” place for my car before I moved, I hadn’t found one here yet. Today I found my new go-to!!!! Thank you Firestone :)

K Size

Did a great job on an alternator for us while we were traveling. Got us in on Saturday on short notice so we could get headed home. Much appreciated. We felt good about going there being they are a national chain and they are others closer to our home.

James Bishop

Great customer service and they have gotten me in with no problem. They are very friendly and have a great price that is hard to beat. Staff always have a smile ready to help. I came back because I had an issue and they offered to get me in the same day. Very clean and a great place to do business.

Xd_KingBuck

I work at Firestone in north Carolina and they claimed that a manager had to be there for me to receive an employee discount. This is false and has since created issues.

Jeffrey Allen

Went in today with a couple defective Firehawk tires. Tires were on my Impala bought at Moses. Guys were quick and looked at the tires. They were cuped on the inside. I don't have final yet on what they will do but boy what great service.

Michael Bregenzer

They came through for us in our time of need! We blew a tire while traveling from out of state and they graciously stayed past closing time to make sure that we were back on the road that same day. Very friendly and helpful staff.

Adrienne Hughes

The guys at this location went above what was to be expected. We came in very close to their closing time in need of new tires. An accident had occurred on the interstate where we had picked up glass in every tire. With only one spare, one tire already flat and the others getting low on pressure we wouldn't of made it home without their willingness to stay late and replace our tires. Kudos to James and the others...

Michelle Wilde

I was travelling through WV and needed to get my car looked at. I called them on a Saturday and they were great! It was a simple and easy fix so we were back on the road in no time! Really grateful they could fit us in on short notice and on a weekend.

Erin Eichhorn

I love this place! They are honest and reliable. They take the time to explain what's going on and what it will take to fix it. I brought my truck in today expecting to pay $750 for a new A/C compressor. Turns out I don't need a compressor and repairs are under $400!

Moo Moo Mochi

While traveling for the holidays we picked up a bolt in our tire somewhere in Ohio. Our truck tire began losing air while passing through Charleston. The young men at Firestone were awesome to have fit our truck in on their busy schedules. They were kind, friendly and professional! I highly recommend them. They were very kind to my little dog and let him wait in the lobby too!

Jenna Ventresca

Stopped her on a busy Saturday after experiencing car trouble during our road trip. They were able to run a diagnostic test quickly and help solve our problem. Unfortunately they did not have the part we needed so we had to find another location, but they were quick to help us and did not charge us for the diagnostic test.

Eva Miller

Excellent customer service! They do a superb job on my vehicle. Especially Zack Kniceley! Well educated young men. I would highly recommend this place.

Tonya Cotton

I took my 76year old mother's car in for a complete inspection. She purchased the car new in 2005. Ben did a complete inspection of the vehicle and gave us a detailed report including the cost for the needed repairs. Ben and the entire staff at the Charleston store was very helpful and patient. They helped us make the decision to purchase a new car. Thank you so much!!!!!

Grady Ford

I have used this place for inspections and oil changes on several occasions. To be sure, they have always been quite busy, but the staff has always been very polite an helpful. Their prices are very fair, and much less than some of the other places I have had my oil changed. Additionally, they don't try to pull one over on you and sell you stuff you don't need. On my most recent inspection I thought that I might need new tires and new brakes. I even told them as much. When I went to pick up the car, they told me that my brakes were fine, went over the measurements with me, and told me that I may need them in the next 5 to 10 thousand miles. Same issue with my tires, saying they passed inspection but that it would be a good idea to think about replacing them before too long. I can't recommend these guys enough.

Virginia Jones

We were visiting relatives in Charleston and our brakes started giving us trouble. I showed up at the Firestone at 5:35 on a Friday night. They were sympathetic, and assessed the car immediately. They then had all the repairs completed by 1 the following day, and there was a lot to be done. The pricing was fair, and it was excellent customer service! I would recommend our family and friends in the Charleston area to use them!

Roslyn Trevino

Great experience MICAH, MATT, BEN and the rest of staff friendly and helpful. Received frequent updates and our truck ready for pick up the same day. Truck running well. Satisfied and would definitely return to have auto serviced. Thank you Fire Stone, keep up the great work.

A T

Excellent service. Went close to closing on one visit to verify my order and the customer service was great. I made an appointment for the following weekend. When I came to the appointment everyone was very courteous and professional. The work was done in a timely manner and (so far) the work is of great quality. 10/10 would recommend to a friend

Char Elliott

They've serviced my car for many years. I've heard negative things about other Firestone's but not this one. They've always been good.

Chris Byers

Firestone tires treated me honestly and with top notch customer service.While visiting Charleston from Virginia, my Chevy Tahoe needed rear brake repairs to work done by my hometown Firestone. I wasn,t charged a dime even though parts were neededdue to damage caused by my brakes locking up. My SUV was finished for us in time to make our trip home the next day. We highly recommend Firestone of Charleston WV! Guys Keep up the great service! Chris and Marge Woodbridge , VA

Caleb

We blew a tire on the way home from a vacation in Florida and these guys were all very courteous and friendly and it was affordable.

Kurtis Gelwicks

These guys were all fantastic when I was stranded 200 miles from home. When they had to tell me that my engine was dead, they treated me like I had lost my entire family, didn't charge me for half of the work they did, and even watched my suitcase for me, as I took the somber walk to Enterprise. Great crew!

BreeAnna Kelly

I have taken my vehicles here for years and have always received excellent service. Firestone is probably a little more expensive than other places, but they truly fix the problem and the problem won't come up again. I will continue to take my vehicles to Firestone for the foreseeable future.

Thinking Man

After having 2 cars serviced here today; I'm now a loyal customer and would recommend this place to anyone! They were courteous, honest, and friendly. They went out of their way to help me save me money, thoroughly explained any recommendations, and finished the job earlier than I was expecting! -Tanner Moore

Sarah Godwin

Firestone is the best. They are somewhat pricey but they have your car ready the next day and your car is fixed. !! They sell good tires , too. I highly recommend Firestone.

Alisha Casto

Great service really nice and caring worker's and seem to take their jobs to heart and understand the importance of needing a dependable vehicle excptley when having a child an medical issues. They go above an beyond to save you as much money as possible an make you feel welcome while you're there...

Rebecca StJean

Did not have service done, but my daughter needed to use restroom, and they were very kind and allowed her access. We have used them in the past, and they have done fabulous work. Would recommend!

Alexander Duncan

Went there for a state inspection, quick turnaround and no problems there. However once they were finished. They tried to upsell me on a recommendations for work that had been performed on the car less than 500 miles ago.

Richard Smith

Had a flat tire, could not get the spare to release from underneath of my vehicle. Drove in, these guys took care of it with a minimal charge. Back on the road within an hour excellent

John Bogan

I have to say that this place is a GREAT place to get your tire service needs. Micah is a great guy. He gave a good deal on my tire needs. I highly recommend Firestone. 👍 …

george roberts

Went beyond the call of duty to correct my issue..they were extremely busy,yet still made time to help me..

Michelle Reeder

Fast, kind, efficient. Person processing people in was straightforward, treated all customers with respect

Cynthia Sanderson

Friendly, courteous, and patient personnel. They were very knowledgeable when answering my questions. Very clean facility. Will definitely continue to bring my vehicle here.

Lacey Todd

Very easy to work with but I had to from Charleston plum down barbers bull West Virginia to get all 4 tires

John Butterworth

Good service. Friendly staff.

David Birley

Staff was great. I waited for the work to be performed. Work was done in a timely manner. But the customer waiting area was really crappie. Again great staff.

Michael Whitman (Mike)

So far, so good. Once had a issue with another vehicle in past where they wanted to do maintenance (in order to do an alignment) that the second opinion, more trusted opinion said was unnecessary.

McKenzie Stewart

I came in and stood at the counter for 15 mins waiting for someone to acknowledge me, one man came behind the counter and grabbed something, not even looking at me, then went back to the garage. They must be understaffed. But I won't be coming back. I'm pretty disappointed.

UnicornLover XOXO

Stopped here to get new tires and oil change traveling from Virginia to iowa...gave us an estimated time of 2 hours with the line of cars waiting for service...got us out in an hour and a half, excellent service, completely changed my opinion of firestone shops, thank you very much.

Linda Reynolds

Love Firestone! Always has best prices...and several coupons always. People think they are expensive and so did I until I had coupon and went there and was best price around. TY...

Ryan Burgess

Always done the correct way the first time. They go out of their way to get the job done and to get it done within a reasonable period of time. I’ve been loyal customer!

Mai Elsaeyd

Very fast and professional, saved my night right before they closed, I definitely recommend Firestone, thank you guys very much ; )

Darren Olofson

Quality work, done honestly. Great location of you work downtown. Very busy though, so get your car there early.

Jon Zarling

Took my car in for some tire balancing. Great service, reasonable prices, and great communication. Thanks!

Amber Barton

They worked us in to their busy schedule, then worked as quickly as possible to get our car repaired.

Rebecca Woell

Stopped after coming out of the mountains with a shimmy. Quick checked the tires and tightened everything. Very nice and no charge.

Brent White

Traveling through, had a flat, they replaced our tire in 20 minutes, great customer service and friendly!

John Gay

Good prices and great employees. These guys are good at their job and it shows. I sincerely appreciate the knowledge they provide and their great attitudes.

joseph mayes

Very helpful and friendly staff. Had an alignment done. Did have to bring back for a slight adjustment.

Devin Brogan

Great and honest service. Went in for an inspection and was directed on exactly what was needed to pass. Friendly staff.

Charles Brown

Got my tires on quick and help me get gas too they were great were are from utah thank you for the help

Aisha Ahmed

The guys here take care of your needs. They have a life time alignment and tires balancing that is just paid once.

Jessica Wade

Very kind people work here, and they are always busy as bee's! And for a car shop pretty clean

E Williams

Very professional and affordable. Great service. Thumbs up.

Randall Wright

Worked me in for a tire repair even though they were short staffed. Top notch crew.

Richard Oshea

This place really helped me out alot today my wife was broke down and Mr Nathan Tharpe really saved mine and my wifes day helping me out i cant remember the techs name but i just wanted to say thank you guys so much and i will most definitely be back to this place . would recommend you guys to everyone i no thanks again

Mary

I have taken my vehicles here for years and have always been pleased with their work and costs.

Bryson England

Local automotive paint store. Friendly. Knowledgeable. Great store.

L Brammer

Highly recommend. Excellent service.

Philip Graziano

Everyone there is great they dont take advantage of you what you need is what you get no bull. Management is the best !

J.E wilkinson

Vehicle still out of line after a few visits. Have to miss work just to get it looked at again. However they were friendly.

Ed Bowdish

I go this Firestone for all of my automotive repairs and servicing. The staff are always friendly and efficient.

Frank Pezzano

Good overall service!!

Comfort Specialists

We were traveling to a funeral from Chicago and the staff wrote the book on customer service, top shelf service

Rick Newman

Great staff, these folks will go the extra mile to make sure your ride is fixed right.

James Garnett

Had apportionment at 10 got there at 930 still waiting at 1220 for tires and a alignment

Ben Savilla

They're busy and the wait can be long, but they do good work and the people are nice.

fred kocsis

Excellent place to take your vehicle for repairs. Excellent customer service.

Mandy Resvaloso

All the associates are very nice and professional. Very reasonable on prices!

Andy Ray

Handsome staff decent quality tires. Be ready to wait.

Donna Hastings

Convenient appointments available, considerate of my time, good value, and expert service.

Prof.

I just have to leave my keys, they'll ask me, tell me and take care of everything.

Adam Liptok

Freaking great staff and service for sure will be a return customer

Bruce Adkins

Been taking my vehicles here for excellent care since 1974!

Alyssa Dawn

Fantastic mechanics! They are very trust worthy and kind!

Honaker Jamey

Tech saw me walk in came straight up and let me kno what's up. I really appreciated that, THANKS GUYS

minty._.cõffêë mints

Micheal was phenomenal and Ramon is the best love u guys

Kristy Harmison

Great place & very thorough!!! Highly recommend!!! 👏🏼 …

Dale Cooper

Thorough, but misplaced a tire once. They do good work though.

justin brammer

Great serivce. Very helpful to help prevent furture problems.

Joey Leonard

Great service! Awesome mechanics!

Kimberly Ann

Awesome help with plug needed fixed

Richard Renick

They have always taken care of our cars.

Nae Britney

Decent place to go.

Ben P

They've always treated me fair

Ted Pennington

Good Service Thank you

Maria Runyon

Amazing staff! Always go above & beyond!

Branford Marks

Great service and nice staff.

Dollie Ritz

Good service and reasonable price

Elizabeth Forristal

Wonderful service and wonderful people.

Leslie Proctor

Professional, and cost effective

Chris Brem

Extremely friendly service!

Samer Attal

It was very good service

Katie Moore

Long wait

Tomt

Always good..

Mr. Anderson

Expensive

Patti Meyer

changed my tire

Thomas Taylor

Has a lot of products

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