Reviews of AutoZone Auto Parts. (Auto Repair Shop) in Charleston (West Virginia).
AutoZone Auto Parts
977 Virginia St W, Charleston, WV 25302, United States
Description
Information of AutoZone Auto Parts, Auto repair shop in Charleston (West Virginia)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of AutoZone Auto Parts
Popular times
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Reviews of AutoZone Auto Parts
I walked into Autozone #1139 this morning stressed because my heater in my truck wasn’t working. I was pleasantly greeted by Shannon who I later found out was the store manager. Her smile was really pleasant and bright which took some of the edge off of my poor attitude. After I told her what was needed I she began asking me a series of questions which helped me to immediately get my heater working. Of course, my day immediately became brighter as my issue was temporarily solved. Shannon went on to diagnose my issue and give me the price that I would need in the future if this issue popped up again.
I learned today how a simple smile can lead to a positive outcome. Good customer service is alive and well at the Charleston, WV Autozone #1139!!!! Thank you Manager Shannon!!!!
Errol Randle
Satisfied/returning customer
If i could give this store 10 stars i would. Manager Shannon and the Assistant Manager are amazing. The ladys at this store are very knowledgable and care about their customers. We had no clue what was wrong with the vehicle. They ran a check on it and it threw all kind of codes. They did everything in their power to help us try to figure out what was wrong with the car. Shannon was suppose to get off work at 4 but stayed to make sure if we got it running. after 12 hours of working on it my fiance couldnt get it figured out. Shannon called her husband an he came to help. They took us to a hotel and picked us up the next day and her husband worked on the car for us and got it running for us. Shannon and her husband went above and beyond to make sure we got back on the road. Very thankful for them. The assistant manager was amazing and very helpful as well.
Had to get new battery suddenly and I definitely wasn't expecting that expense ($200). That being said, the gentleman who sold it to me also installed it and cleaned the connector where the old battery had caused some build-up. He was very nice and as quick as he could be given the circumstances.
Austin went above and beyond to help us with a bad battery. We were heading back home from a day trip and had problems with the car battery. He was kind and super helpful. If your ever in the area, go see him!
Order wasn't ready , didn't even have the information on it. The Virginia street store . Auto Zone is a good auto store, convenient, wheelchair accessible, variety items in stock , over priced
Place was great. Customer service was superb. Helped by the only female in there and she knew her stuff and helped me with everything!!!
Very knowledgeable about the store and the part's needed
Austin Montgomery gave the best customer service I’ve had ever experienced at any AutoZone in my life I mean he went above and beyond he was so patient so helpful so polite I appreciate my experience there today with Austin thank you!! I even offered him a tip he said no thank you ! doesn’t get no better than that.
Really nice people in there very helpful very polite
Bill gave the best customer service! He went above and beyond to help me with changing my battery. I don’t know what you’re paying this man, but he definitely deserves a raise!
Thanks again, Bill! 😊
All I can say is “WOW!” I’m so lucky to have met Shannon. My a/c stopped working during a long distance trip while I was passing through Charleston. Shannon is such a sweet person and really went above and beyond to help me. I was still uneasy about still have to drive another 8 hours the next day, so Shannon gave me her home phone number in case I had any issues. I highly recommend this AutoZone, especially when Shannon is around!
Amazing customer service!! As soon as I walked in I was greeted and asked if I needed any help. I was looking for a thermostat and window guards for my doors of my vehicle and they were quick and fast at locating these items for me. Also, I had questions about car wash products and they we're very helpful and knowledgeable of the products I asked for. I also purchased windshield wipers and the installed them for me. Very good experience overall!
I like going there the people are friendly and the store is nice and clean and you can ask somebody about a part and they know what you're talking about so they're very knowledgeable.
What a great employee at your Charleston Wv location. I spent my morning trying two advance auto locations trying to find a key for my performance wheels on my car in order to do a brake job. Shannon at your location was able to accomplish in 10 minutes what employees at both advance locations didn’t have a clue about. All that and still managed to help another customer in the store and even one on the phone!! What a great employee! I wish I had thanked her more while I was there. So nice to visit a location where an employee goes out of their way to assist customers. The blank stares and they couldn’t care less attitude at advance auto is the other extreme. Rest assured my car shopping regardless what I need parts, cleaning etc will be at your location in Charleston! I was so impressed as to be stunned , thanks again Shannon! Glad I looked at your name tag so I could include your name in this review. I hope they’re paying you well as I’m certain you’re the main reason for repeat customers!
I was traveling out of state and having car issues. Dealership wasn’t able to look at my car. Stopped at auto zone and the female ( manager I think). Went above and beyond to assist me. You need more employees like her.
THANK YOU SO MUCH AUSTIN…you went above and beyond ! ! !
And EVERYONE in the store was so friendly and helpful
The sales associates are knowledgeable and helpful when needed. They will also recycle some the byproducts of your vehicle maintenance like oil or transmission fluid for free. They will take your bad or old battery for recycling as well. Some of the prices are a little high in my opinion but others are completely worthy of a quality product. Stop in if you get the urge to check what they have. You might see something you didnt know you even needed.
I was greeted by a young gentleman that was very polite and helpful. He replaced my battery and put old battery in back of my car. Explained about core charge and warranty.
Will be going back in the future.
Thank you
The customer service is exceptional here the employees are knowledgeable courteous and kind and even if they don't know the answer they will go out of their way to find the proper true and right answer
They were very helpful in helping me find what I needed for the quick fix and printed the price and part number for the long fix.
One of the BEST places that I have shopped in. Great customer service!
Love the store and the products sold but why have a rewards system if you never get asked for your number or card when checking out.
This auto zone is definitely tops in my book! I recently needed a new battery and Pat took great care of me!!!
The employees were quick and super helpful. They talked me through what I needed and helped me find the best price point for my parts. I will be going back.
These guys are all on top of everything. Super nice and clean!!
Took care of our problem. Very friendly. Recommended!!!!
Always fast and friendly service greets me every time I walk in and have a good day as I leave. They are knowledgeable and very helpful.
Very good place to find what u need and they make sure that they stay with you to the very end,they earn alot of 5 stars
Great place for the I'll take care of it myself kinda person and I like it there because the way the employees take care of you is very important to me yet they stress on value so it's fine for the smaller things as well so all in all great visit
Before you go to see a mechanic, I recommend visiting this place. They will help you figure out the problem and you will have an idea on the cost of parts. If you know exactly what the issue is, it is a good place to buy your part before taking your car to the mechanic.
Garrett went above and beyond cleaning and restoring a battery.
I just wanna say Ms Pat at the Virginia st store. Is just awesome. Everyone was very helpful.
Great customer service when ordering multiple parts for my car. I even received a confirmation from the area manager confirming the arrival date and time of my order. I strongly recommend this AutoZone over the Elkview location.
AutoZone great place the Employees are great. Had no lights in the back no turnsiginals front or back. Was there about 20 min and by the time I left all lights we're working. Thank you to there Employees and AutoZone.
It's a good part store employees work hard the parts in the merchandise is good quality just they're pressing need to come down tad bit to compete with the other part stores
Excellent service. Thanks to Austin Montgomery!
Excellent service. Knowledgeable. Friendly staff.
The employees are very hospitable and do their job diligently and make sure im a satisfied customer
The employee Robert was very nice and super helpful. I don't get that kind of service at the other auto store. Thanks for the assistance Robert!!!
Best new and/ or rebuilt auto parts chain on planet Earth... Loan a tool is unheard of, at some other well known auto parts places. Get in the zone!
Average car parts dealers, nothing different than the competition. Just a place with good view, eassy access, average customer. Service.
Very nice clean place.
Friendly people work there.
Great store very helpful and made sure I got my 10% military discount
Not busy no wait time and quality service with a smile
Because if you miss your package from ups they will have at Russell st Facility
Handsome informed staff, nice selection and reasonable pricing.
Really knowledgeable and friendly staff!!! Will definitely go there for my automobile needs from now on! :)
No customer service except at checkout
Friendly, knowledgable, and helpful staff. I can find just what I need at Auto Zone. I always come to Auto Zone for my car parts.
This AutoZone is friendly and has a great staff. the neighborhood is somewhat questionable, but I've never had any issues.
Helpful people at least it's not advanced Auto in Virginia Street their parts are untrustworthy
They are and always will be reliable, for your vehichle, needs and service
AutoZone is good about letting you use their tools now check your battery and fluids for free check him out sometime
Good friendly and willing to help get you what you need and looking for about the same price as advance auto parts
It's conveniently located for me. They always seem to have the part that I need
A good friendly place to go get parts and they make sure it's right
Great staff that know how to help you no matter the problem!!
They always helpful when I come in and the service was good
They help With a lot of stuff way to lady and gentleman
Convenient helpful staff your place for auto parts
Has all parts i needed on site! Fast friendly service
Always shop at AutoZone for certain parts and accessories I like the rewards and also I get a 10% discount for being a vet.
Super nice and helpful. Wonderful staff....
Nice people, Good service and very helpful
Fast, knowledgeable, and my go to store for auto parts.
Staff was friendly and funny, helped us load equipment we bought into our truck without us even asking for help.
Had the part I needed, did not have to go anywhere else
Had everything I was looking for and have a helpful staff.
It was very helpful appreciate your business
Quality products at bargain prices with good customer service
Very helpful people working there
Had the part in stock and the service was great!
They helped me out the second they opened.
Very good values,exceĺlent staff
Price match and great customer service
The guy sold me a headlight bulb and installed it for me..
Staff is extremely helpful and have experience
Love the rental tools
very good staff,excellent service
They always treat me like a Queen.
Has about everything auto related and very helpful.
💪 …
Great prices.they even price match.
Got what i needed but they need more than 2 employees on the shift
Helpful people who seen to Kno what they are talking about
Gave us a good price
If you're car needs fixed they have what you need
Always have good prices.
Friendly and had the part I needed in stock
Very knowledgeable
Fast and friendly employees
Everything youd expect from autozone. Nothing more, nothing less.
Very helpful workers
Not bad service.
Salesman was very helpful
Great service from Robert.
Helped me find what I needed
Awesome customer service
The guys were not helpful
Quick and friendly service
Good place to get parts
Staff knows their car parts
Always great.
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fine, had what I was looking for.
Very helpful with questions
Most reasonable prices
Goood
Love this store
Friendly and helpful...
They have what i need
Good employess
Cat beat the prices
Very helpful
Great people
Very helpful
Good service
Good service
Very helpful
Excellent
Friendly service
Very professional
Cheaper prices
Friendly staff
Fast
Love this autozone
A-1
Helpful Folks
Lights
Gets it done
Great help !!!!!!!!!!!
The best auto parts store in Charleston. Say hi to Shannon the Mgr. Very knowledgeable and friendly.
Friendly service an reasonable prices
Shannon and her team are awesome. They helped us when we broke down on a long distance trip. The best store I have ever had the pleasure of dealing with. Thank you to Shannon and her team and her husband.
From Laura Dyer and family
S7-
Kewl