Reviews of Heritage Toyota Service. (Auto Repair Shop) in Burlington (Vermont).

Heritage Toyota Service

854 Reviews

387 Comments

Auto repair shop

Auto repair shop

1580 Shelburne Rd, South Burlington, VT 05403, United States

Description

Information of Heritage Toyota Service, Auto repair shop in Burlington (Vermont)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Heritage Toyota Service

Reviews of Heritage Toyota Service

Joseph Elkins

The service technician was friendly, helpful and attentive. I had one vehicle in for an alignment (which was done well and for a reasonable price) and has some questions regarding a new vehicle I purchased. He answered all my questions and also cared if I was out in a reasonable time. Over all A+ experience for me. Appreciate everyone involved at this location.

Billie Hall

Appointment was supposed to be approximately two hours, but took over 2 1/2 hours. They were very busy, so this was understandable. The only fault I had was that I was not kept informed it would’ve been nice to have someone come out around the two hour mark And just let me know that it was taking a little longer than expected. I had to go out to the service desk at 2 1/2 hours and ask for a status update. They were very helpful and got right on it and found the answer the car was almost ready .

Ian Pray

Went there for an ECU flash and update as part of a Toyota Service Bulletin. They also replaced a headlight assembly. Very courteous and attentive to my concerns. Great advice, and I was in and out faster than I had anticipated. So far ECU flash has certainly helped with my shifting issues. Would recommend to anyone. Thanks guys and gals! Nothing but quality all around at Heritage!

Jay Ashman

Our 2020 RAV4 Hybrid is still relatively new, so we wouldn’t expect to need anything beyond regular servicing. Having said that, on the occasions we’ve brought it to Heritage for service, they have been great on every level: scheduling service is simple; they’re efficient in getting your car in; they keep you informed by text as to progress. So far, so good.

Satish Inampudi

Cannot express in words the immense help we got from Heritage Toyota Service. Ours was not a typical maintenance/service request. We were visiting from California to enjoy the Fall Foliage in VT, NH in October. Because of freak mistake, we locked ourselves out, with keys in trunk. Despite multiple attempts from multiple lockout services, we could not open the trunk. Even Rental Car Agency gave up and offered to ship our luggage if and when they get access to trunk. Since duplicate key from rental car agency could take days to arrive (which we didn’t have), our only option was Toyota Service. Thankfully, they offered to help us despite their busy schedule. Within an hour, they were able to make a duplicate key and get access to trunk. All the trouble we went through for more than 40 hours with tons of calls and conversations with Rental car agencies, lockout services, insurance representatives was resolved by them and we could continue with what’s left in our vacation. Thank you.

Justine Lark

I arrived at 10:30 for my appointment. I was having a state inspection and oil change. Everything went smoothly. Later in the afternoon I got an alert from my calendar reminding me of my 1:45 appointment. I was more than 3 hours early but they didn’t say anything. They just serviced my vehicle and sent me on my way. Thanks!

Kusala T.

I won’t go to the dealership in Saco, ME… but try to time my repairs or car needs when I visit for my birthday or on Thanksgiving. I was surprised that the repairs took all day on Monday, (following assessment on Friday) but the “squeak” was taken care of and I feel prepared for the winter months. Thank you! Note: it seems like having an appointment and waiting for my car yields quicker results than dropping it off.

Karen McCanna

I brought my car in for repair and they had limited staff because of the holiday weekend and they went out of the way to get my car fixed. Also finished it 2 days ahead of the time they said it would be done. I had to rent a car well it was in the shop and they dropped the rental off so I didn’t have to pay for a cab back to the shop. The best service in town!!!

Jeremy Cannata

Frank and Sam did a fantastic job on my brakes, I'm nearly certain I avoided two accidents today because of their work. Also, it was cheaper by $200 than I had expected. Many thanks to the Team!

Nye Family

The vehicle had an intermittent issue with the fuel pump modulator. after a few attempts to address the issue Heritage finally correctly diagnosed the issue. There was more than one tow involved and several visits to the dealership but they made their best effort to fix the issue and make it right for me.

Urgyen Tsering

I would like to highly recommend the Heritage Toyota to any kind of work that your vehicle might need. They do a really good job and specially front desk’s people they are very polite while interacting with customers. Thanks again.

Adam Comeau

The Heritage service team Kate, Miles, and Pete were very professional, attentive, and very knowledgeable! Couldn’t have had a better experience. Derek in sales was extremely professional, knowledgeable, and his communication was excellent.

Barbara McClelland

I had a very good experience! Arrived to find I was not scheduled for snow tires and oil change; but an inspection. The customer service representative was exceptional! I am very happy with the service I received!

Vince Brennan

Went in for wheel alignment, state inspection, tire rotation and door lock repairs. Was told no need to tire rotation (thank you) the door lock repair was $610 this was not done but estimate provided (thank you) alignment and state inspection was completed with the replacement of brake light(s) (thank you). An oil change was done didn’t ask for it and didn’t need it. Didn’t realize it was done until I reviewed the invoice at home. Still great customer service.

Lenora Nelson

Heritage Toyota is so easy and straightforward to pull in and register. The staff person was welcoming and helpful telling me what I needed and provided me options. I got several things completed.

Bill Porter

Waited a couple of hours for service to be completed. Only issue happened when the next morning a fairly substantial oil stain was on the garage floor after my wife left for work. Calling Amber she had me come in right away. It turned out to be a bad washer on drain plug. Both the service and Amber apologized for the inconvenience .

Stephen Wanderlich

Resurfaced front rotors. Technician Justin showed me and explained thoroughly why my vehicle failed inspection due to rusted brake lines and old tires. Service Associate Erick Costa arranged for me to speak with technician. I feel better about spending the money to keep my vehicle safe.

Alan Barr

Amber was a great service advisor. She was extremely responsive and helped me coordinate other plans that needed to be done that day.

Wendy Coe

We can’t believe you charged us for asking how the rear heat works. You miss stated what we said on the invoice. I said I looked in the Manuel and couldn’t figure out how to get the heat working in the rear seat area. When we checked out, we got the verbal answer that there is no button on the front dash area and just open the vent. That’s all we needed to know. We never said the heat didn’t work — we just said we couldn’t figure out how to get it on. The car is only one year old so of course we figured it worked. You charged us $26!!! Then you charged us another $26 for another miss statement: middle seat alarm goes off when no one is sitting in it. We never said that. We said the middle seat alarm goes off when some is sitting in the end seat. Don’t know if Toyota put someone in the end seat with belt on or not. But they charged us $26! And there was a charge of $4.56 for “customer pay non-itemized for repair order” — what does that mean???

Doreen Shaw

Service was great we had an 8:30 appointment and they took care of the problem and sent us on our way I would recommend Heritage Toyota service to anyone and everyone. Have a Merry Christmas and Happy Holidays

Ron Sweet

Mounting snow tires was straightforward and no problems, but I'm used to my seasonal tire changes taking an hour at the most. I ended up waiting there for two hours and fifteen minutes before getting my car back.

Curtis Libby

Staff were very helpful and communication was great. Not having a shuttle service is a hassle though, so only 4 stars

Wolfgang Hokenmaier

Straightforward, honest, on schedule. We have bought and serviced vehicles from Heritage Toyota since 2005 and keep coming back.

Sally Martin

I was told my car would be done in about one hour and one hour later I was driving out of the parking lot. It was a great experience. Everyone who was working there at the time, even though it was very early in the morning, were in their seats or at their stations ready to go and looked happy to be there. This is different from what I have been seeing at other businesses lately -so thank you Heritage Toyota.

samuel dimascola

I walked into the service department with my 2022 highlander having 12000 miles,2000 over the the first required service….I had an appointment which was in another week… but I drive for a living.. and the miles are adding up quickly. They took me right in …. I had a customer pick up in 2 hrs…. They did the service in under an hour… rotating tires and oil change… I watched….I can’t say enough about how impressed I am! That’s fantastic service!! Thanks to all at heritage Toyota service team who played a part in this great experience…. My highlander also thanks you!!

arita52

Excellent service with Frank as my Tech. He made sure things were done correctly, was polite, friendly and very professional. We are in good hand with Heritage, and I will be back for regular maintenance as well as repairs when needed. THANKS Frank and Heritage!

Adam Weiss

Work was examining rear brakes that began squeaking after prior work 1.5 months ago. This prior work was honored as the potential cause of the debris found there. I appreciated this customer loyalty.

mary Brown

Easy drop off using their night drop box for keys. Van was ready at the time promised! I called and paid for the service with my credit card over the phone so all I did was arrive, open my car door and drove away :)

Lynn Wilson

Went in for diagnostics service. Problem found and resolved. Friendly staff, clean waiting areas and bathroom. Enjoyed the coffee 😋 …

Judith Young Bergeron

Although the service rep didn't contact me at the time the technician was recommending some filters replacement, he took the car back after it got washed (I had a coupon for free car wash) and filters were replaced. The service rep was very polite and kind.

Rahn Fleming

Simple oil change and tire rotation. Greeted by an eager to serve attendant (Eric) and escorted to waiting area. The work was done well within the promised time window. Then got to work on time! A literally seamless visit!!

Floyd Dale Cawthon

Heritage Toyota took the time to listen to my concerns and was thorough in their diagnosis and service. I highly recommend.

Ramadan Bahic

Friendly staff and very quick service. Very clean and safe waiting room with coffee and other things inside the room. Highly recommend place to do business. A+++++ Thank you Toyota employees

paul lynn

Service is fine. Problem I had was my 2019 Rav 4 was leaking oil after it was in for an oil change the Tuesday before. Could have been an issue had we not seen oil on our garage floor…

Brian Green

Called in the morning and they saw me a few minutes later to fix a leaking tire. Work done quickly. Pickup and drop off easy.

Marc Richter

Service technician listened well and followed up on my questions and concerns regarding my vehicle. If she wasn’t sure about an answer regarding warranty coverage she’d let me know, then found out and got back to me. Good service today.

Debbie Kramer

Needed new tires immediately as came home from trip to a flat tire. Heritage had new tires in stock and replaced them a day earlier than promised. Overall I’m happy. However they did not completely put the spare tire back in place as I requested/expected. I’ll need to go back.

Michael Fowler

Excellent services by Autoshine! Still can’t believe they were able eradicate the volumes of dog hair affecting the interior! It was like magic and worth every penny!

Jason D

Heritage did an EPIC job on my car. She had holes and now there are no more holes, BOOM, WINNING! And without even asking, they did my inspection because I bought my car here!?!?!? You gotta be kidding me!?!??! This place rocks, like Planet Rock in that show, on television. I'll be back for sure sure. Yeeehoooo

David Bogue

Excellent service, got my truck in and fixed the same day. Frank was a great service advisor and really helped get things moving.

Walter Nardelli

Today was the fastest they ever did an oil change and 25 point inspection.

Paul Louviere

Everyone was great though i represent a small group but i was with my 2 year old twins would have been nice to have a family area

Ramesh Basnet

toyota staff as helpful calm service focus and customer s care. good as well as they have time.

Eva Slocum

3 things I had looked at - rear wiper blade motor broke (.5 hours per Franklin) - driver seat belt won't latch (.2 hours per Franklin) - front washer fluid not working, ice was basically stuck in there and just needed to be thawed out. (.7 hours) Rear wiper blade was not fixed (need to replace window as well) Driver seat belt not fixed need to order a new one. Ice unblocked from front washer fluid area was the only thing fixed. 1.4 hours of work for 202.00$ complete rip off.

Sandy Van Sant

Our Prius broke down while we were in Vt on vacation, and we were fortunate to be able to have Heritage Toyota take our caring right away. They provided a rental car so we could continue our trip while they worked on our car. And the car was repaired within 5 days, after a part had to be ordered. Staff was very helpful and kind.

Chastity Pecor

Miles was my service advisor and he went above and beyond to make sure my car got into the shop quickly. I was very impressed with his professionalism. Would highly recommend toyota for your services.

Elizabeth Marie Seyler

Staff were friendly and clear, the quiet room and Wi-Fi allowed me to work, and my car was ready faster than expected.

Thomas O'Brien

This was my first time at Heritage. It was one of the best experiences I’ve ever had getting my vehicle serviced.

Tracy Hamlin

Friendly and kind- explained what they did and all done with great time- nice bunch 😊 …

Dennis DePaul

Great customer service. Courtney was awesome as were the techs that fixed my truck. Thank you!

Harry Knowles

I love my Corolla and I’m pretty fond of Heritage, too! They have always treated me right and keep my car in top shape at a reasonable price. I don’t know how they can sell cars with this formula, but this is where I’ll buy one if I ever need one. Thanks, Heritage!

Hameda Hinkle

Amber was excellent! She helped me when I thought I would have to come back to get my new snow tires added.

John DosSantos

I recently purchased a used Toyota Camry from a different dealership that had it as a trade-in. When my buddy and I were getting ready to swap out my winter tires for my summer tires we realized there were locking lug nuts on the wheels. We looked everywhere for the key which was supposed to come with the car to no avail. So I went over to Heritage Toyota and luckily they had the key in the pattern I needed so I purchased it. Unfortunately when we used the key on the locking lug nut it snapped because the other dealership had way over tightened them. I went back to Heritage but this time went to the service department and talked to one of the service managers named Ray. I gave him the quick story and even though I hadn’t purchased the car from them immediately began trying to problem solve for me and see if one of their mechanics could get the lug nuts off. Although they didn’t have anyone available at the moment I was surprised that they would try to fit me in without an appointment and were so eager to help only a customer of a $25 part. Ray instructed me to come back and that I wouldn’t need an appointment and that he would make sure that it got figured out. Well yesterday that’s exactly what happened. In addition to only charging me for the four new Lugnuts to replace the locking ones we had to destroy to get them off, they under charged me for the labor. Ray and all of the service folks went out of their way to help me, treated me like I had been a long-term customer and really represented that neighborly Vermont culture we all love so much. Although I wasn’t a customer yet, I will tell you Heritage will have my business in the future and I couldn’t recommend them more.

Shannon King

The Heritage Team is truly dedicated to problem solving. Our car had a unique issue that required deep-dive diagnostics. The team took amazing care of us and handled the problem as if it was their own. Problem solved. Thank you H-Team! 😊 …

William Timmins

Amid was informative about visit and gave me exactly the service I wanted. Five star, finished the job in the time estimated. Could have used a car wash. I would be happy to have Heritage service again

Donal Williams

Very friendly staff, the appointment was on time. Waiting area was pleasant.

Jacqueline Murphy

I have used Heritage for all scheduled maintenance and have been happy but my most recent visit was a disappointment when I was promised a call when the car was ready and did not receive a call. When I called I was told my advisor was with someone and I would get a call back ASAP. That never happened. I was planning to put on a bike ride and once I figured out there were Saturday hours we decided to go out. I had my phone with me but never received a call. I was able to get the car the next morning but was very disappointed.

Charlotte Moore

I love Toyota, because they are always friendly. They explain everything before they have to do the repairs. They work with you if you have to come back to finish a repair. They treat you fairly and find the best prices for you. I love toyota. ❤

MM M

Outstanding service by Eric. Eric informed me that tires don’t need to be replaced yet. Will have them replaced before winter sets in. Had car inspected. Eric has outstanding customer service skills. Very informative and explains thoroughly. Eric, thank you very much.

Dan Petherbridge

They were efficient although this time it took a little longer than usual and I had to wait to check out. It wasn’t a big deal.

Ronni Lopez

Muffler & phalange repairs were unexpected but needed. It made for a longer wait, but I was kept updated. I trust Heritage.

Christopher Juenker

Made a "waiting" appointment to have lower rear control arm replaced after ordering the parts. I arrived on time and was greeted courteously. My wait was 4 hours for this repair, but was only charged for 2 hours of labor. The car drives and rides well. Coffee was "on the house". Thanks!

Tinika Lau

Service center is the reason I keep coming back to Toyota in general. The folks they have in there now have been great.

Jeff Morin

Service was fast and my service rep Amber did a great job getting me in and out.

Harvey Broussard

Service was great. Men’s bathroom not monitored & kept maintained—urinal was stopped up & it overflowed onto the floor of the stall. I reported it, but after 30 minutes, it was not cleaned up. It was not considered an emergency evidently. I reported it again when paying my bill. Not responsive in a timely manner. Customer restroom was not very pleasant.

judy cardinal

Yearly inspection was done and passed. Since I bought the car at Heritage the inspection was free. Didn’t cost me a cent. I felt like I won the lottery. Oh happy day! Thank you! By the way my car is a 2013. Great service on my vehicle.

lonotiki , Shannon O'

Absolutely THE most sincere service. They completely made every effort to get me in the perfect vehicle and were so very kind! I'm beyond thrilled with the service there...and the artwork they have is very beautiful. The large original painting that hangs is stunning.

Anne Hall

Very happy with service rendered by all at Toyota service on Shelburne Rd in South Burlington. Safety recall, got me in quickly. Had a few other issues related to basic function controls that were not discussed due to Covid, no sales ride along or much discussion about many new options to me. Service manager came out to parking lot and helped me, and stayed until I felt comfortable doing it myself . Thank you !

reevesrz

Amir was very helpful. It was my first time going to heritage and it was easy to schedule an appointment and it was quick I received a text from Amir saying that if I had any questions to please reach out to him. I had asked before if someone could talk to me about the best winter tires for my front wheel drive vehicle and Amir had two options for me and the price on piece of paper. He answered all of my questions. Very nice and personable and professional!

Randall Buck

Twice now I have requested a specific service along with my oil change and both times wires got crossed and no preparations were made to provide said service. This means an additional trip from my home which is more than an hour away.

Michael Leugers

I was pleased with the prompt service from drop off to finish I in the amount of time stated for completion.

Jazz Heath

Prompt friendly I ALWAYS take my rig here and they have always done right by me. Never too expensive and terrific customer service. Franklin has been terrific to work with. Stand up people. I will always bring my car here!

Douglas James White

Pulled in to get an appointment, review work to be done and on my way in 3 minutes. Well done 👍 …

Jennifer Guczek

Great staff & even better mechanic!!! I don’t bring my car anywhere else 😊 …

Robin Noble

My technician that kept me informed of progress and work done on the car was exceptional. I believe his name was Franklin , but if not please find out who did work with me . He deserves praise. Thank you

Gail Hance

Always get good service! I can leave and feel comfortable knowing all is taken care of.

Christopher Neagle

Very nice people working at Heritage Toyota. A bit pricey but excellent sevice.

Martha Fitzgerald

Very efficient, was in and out in no time. Excellent customer service.

Matthew Wier

I lost track of time and was very late for my vehicle inspection. They got me in and were very gracious about it.

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The person took care of my account and service was very good , I appreciate your good service ( the guy next to him was not friendly :)

Samantha Jackman

Make sure you know what you need before going in, not a great place to get things diagnosed. But they're friendly!

Patricia Diruocco

What I really appreciated was that they didn’t try to oversell! In fact, when we talked through the issues I was having (noisy heater fan, rattle in the back, recall for battery and general maintenance) Franklin explained the cost and what went into the process of finding a rattle for example. I ultimately felt it wasn’t important enough to me to warrant the cost and took it off my list. I appreciated his patience and knowledge.

atrombly2

Tire changeover so it was pretty simple. Easy to drop off. Picking up I had to look for my car twice out front to only have to have someone else go look for it as it was not out front. Not the end of the world but at the end of the day I just wanted to go home.

Deb Bergeron

I brought my car in to get new tires put on and get my car inspected. I dropped it off at 7:30 in the morning and at 9:30 I still didn’t have a car I questioned the rep that I was dealing with and he checked on it and said the car should be done in 5 to 10 minutes. Then it rolled into the shop and the new tires were never put on I was pretty upset about it the rep called in one of the techs and he was able to make the change within a half an hour and they knocked 10% off my bill. But I was still upset that shouldn’t of happened they should’ve paid attention to the work order and knew what they were doing. But I still like Toyota because all of the other times it’s been great the only complaint I ever have is having to wait too long for my car when I choose to wait for it instead of drop it off. I think they need to get better at that. People stay with their car because they want it to be done in a timely fashion versus picking it up at the end of the day and then having to find a ride to work. So that’s my only complaint is the time.

tim Ely

I lost my registration,but they looked it up with dmv and were able to inspect my van.

Brian Nelligan

I called Heritage at 1:00, told them there was oil dripping from my car. My vehicle was already scheduled for an oil change next week. Heritage told me to bring my car in right away and when I got there, said they could do my oil change as well! The car was returned to me at 3:00 with the oil leak located and fixed and the oil change done too!

Jeanne Comouche

It took a while to be greeted but its understandable knowing everyone is short staffed. Good communication w Franklin as it went along. Was a bit upset that air filter came back on inspection as being red n bad , yet the 1st time I wasn't notified to replace something. Will go back when all my fluids are changed as it was recommended n have it changed then. But when I left my yellow light was still on saying I needed maintenence, a small thing. It happen before and a young woman came out n pressed 2 things, started the car n it was reset. This time it took 4 men! 3 young guys and then a service manager , to reset it! Educate them all NOT to step on the brake when they're starting g the car to clear it! Thks, Jeanne C Franklin was very professional and courteous. He rocks!

Jim Jim

Very friendly and professional. Very easy getting service done

Lynda Chenette

I was told my car would be ready in an hour…came in for the 5000 mile tire rotation & fluid top off. TWO hours later my car was ready. Staff was very polite and apologized though they couldn’t explain why it took an additional hour.

Stacy Hill

Amier was very friendly and helpful. My vehicle was repaired much faster than anticipated. I would highly recommend Heritage Toyota

Cameron Connah

Comfortable environment for getting some work done while waiting for them to put snow tires on.

Claire Demar

Was great. I was there the length they told me I would be. Well timed.

Derrick Mardin

They did a poor job taking the old inspection sticker off. There is a lot of glue left on the window.

Charles Schoonover

The computer sensors in my car were acting strange and they were able to sort it out quickly. Friendly service.

Randall McFall

Heritage has performed service on our cars for the last three years. The service has been excellent and the staff is very professional.

Kathleen Keating

Very efficient and lots of space in waiting area to help maintain 6ft distance. Pleasant staff. Thanks for squeezing us in when I failed to schedule correctly on line.

Donald Gillilan

Frank is a awesome employee that the company is very lucky to have.

Stewart Anderson

Christian was very friendly efficient helpful. System is well thought out and exicuted.

George Brooks

I dropped my car off at 7:30 am for new brakes and an inspection. When I arrived back at the dealership at 4:45 pm. I still had to wait 20 minutes until the work was completed. Nothing was mentioned to me about the new VT state inspection sticker. It was placed 4 inches from the bottom of the windshield on the driver's side, and very crooked. It interferes with my vision while driving. I'm 6 ft tall, this would effect shorter drivers even greater. They never removed the glue from the old inspection sticker. So I'll have to get a window scraper and remove it myself. I had a #2 inspection sticker. The new one is a 1/2023. So I lost a whole month of inspection. I'm a bit upset with the placement. Heritage could have done a much better job. It seems they don't care what things look like.

R Mc

Excellent from start to finish, which was way sooner than I anticipated. Came in with dead car and a sign that said don’t turn this off so I guess they wanted to get done before it ran outta gas! But somehow the projected 2 weeks morphed into two days. . They kindly agreed to do the ornery VT inspection and did not inflate the price. Frank is a people-pleaser, they let me pay with a link and pick my car up later, and I even got a ‘welcome to Vermont’ greeting. Perfect.

David Lavery

The service itself was fine. I made an appointment for a quick oil change and tire rotation, but was told by the service tech I had to get a full factory service which included a multi point check. I didn’t need the check as I had that done in the fall while undercoating was done. Instead of taking the 45min I was told for the service, I waited 1-1/2hrs and had to do 2 meetings outside. The multi point check was free, but my time wasn’t worth it. Nothing was found in the checks.

Cort Johnson

Excellent customer service. Well organized, professional and the multi-point check system is top notch. There is no other car maintenance shop that can match this place. Believe me, I have seen many not living up to Toyota’s standard.

Brenda Balon

Also changed spark plugs. A little pricey (internet search said for my make and model cost should be no more than $150 - $60 for spark plugs and $90 for labor) but got charged $210. Original estimate was $500 but that was an error.

Jackson Buck

I forgot about the wheel lock and instead of waiting for me to call them back, they rummaged through my vehicle. Otherwise, I believe they did a great job and I LOVED the brand new rental, such an unexpected treat!!! I love my ‘13 Tacoma, but it’s not as snazzy as the ‘21!! Thanks again!! I understand that it was frustrating to not know where the wheel lock was located and that was not my intention (I just had them installed about 3 weeks ago), but respecting the customers contents in their vehicle is important too!

Patricia Hallquist

I was pleased with the efficiency just disappointed my car didn’t get washed. Last dealership gave local coupons to local car wash

Marie Horkan

The car was brought into this dealership for the first time. It needed the 50,000 mile check and new snow tires. I was very pleased with the service and they were very efficient. My only comment was the waiting area which was cold and drafty. I would certainly use this service again.

Michelle Marceau

First visit, very pleased with pleasant, professional staff. Ray, Adam customer service reps both excellent. Prompt, accurate diagnosis of serpentine belt problem (turned out to be tensioner bracket warped, belt was ok). Good follow through in securing new part despite supply chain challenges. Will definitely come here again.

Tom Pritchard

This dealership was very friendly, clear on the service and cost, and finished the work in the estimated time.

Ryan Keighley

While I won't speak to the service prices, they got my SUV in for service and performed said service. Got a text when it was done and I paid them a very large sum of money for services rendered. :) I personally would rather work on my own cars, but didn't want to tackle this job myself. Service manager was nice and kept me updated.

Fran Griffis

Rapid check-in with option to do so remotely and just drop off your car. Well spaced seating areas if you choose to wait for your car. Their estimates of cost and time needed to perform the service are pretty on target. Excellent service whatever they do. In this case, bagged the summer tires and put them in the car. They leave the car as clean or cleaner than when you brought it in

George Kokinis

Last time they couldn’t find a nail in my tire and I had to go to another place but other than that they are good

Leonard Parent Jr

Waited 2 hrs didn’t seem long at all for what I had done. I use Toyota services because I trust them.

Lynne Domina

We have been Heritage customers since 2004, and have always been more than happy with the service. This time was no exception. I brought my 2019 Rav in for an oil change. As always, they did a multi point inspection. The inspection revealed my brakes were dangerously worn, especially front. I was relieved that they discovered this problem before I experienced brake failure--it was that close! Kyle was very professional, yet friendly. He did an outstanding job keeping us apprised of the situation. They even washed my car for me before I left!

Tim Hennessey

I brought in a flat tire on a brand new car with less than 1000 miles on it. I asked him to save the tire that they took off. When I pick the car up on Monday morning they installed it. I asked where the tire was that they were supposed to but it had been thrown out. It is my belief that the tire went flat because it was a faulty tire. Had a 3 inch jagged crack in it that was not created by a road hazard. I asked to speak to the service managerAnd everything was taken care of at that time. And I received the tire and the service at no charge. Absolutely love this dealership. Thank you

Ray Desilets

Heritage spent a lot of man-hours diagnosing an electrical problem when nearly all the lights came on on the monitor signifying multiple problems. They thought at first that mice may have eaten some wiring and then found a bad switch. Still showed major problems. It ended up being a bad ABS actuator, a very expensive part. They were always available to keep me updated as to the progress of the repair and very courteous. It took two weeks of running diagnostics, chasing wiring, and waiting for parts, but they gave me a free rental to drive while waiting for parts. Thankfully it was all covered under warrantee. Mice had gotten into the cabin filter which had lend them to believe they might have eaten other wiring also and they were meticulous to check all the wiring. To compensate me for the long time involved, they even replaced the cabin filter at no charge. They certainly didn't have to do that, but it was a nice touch which I appreciate. I have bought many vehicles from them in the past, and with the service they provided me I will certainly keep my business there. Couldn't ask for better service.

Gary Carncross

Very well organized, very polite and helpful when asking a question

Robert Hale

I've had nothing but great experiences with heritage, sales and service.

Erica Holden

This was my first time working with Toyota! I had such a great experience. Billy Burke helped me find the perfect vehicle for my family! We were super undecided and he kept me up to date on new vehicles coming in. We finally found one and the process was so simple and painless. The day I wanted to come in was his day off! I spoke with Tom Payne who was super helpful and friendly and actually called Billy for me and he came right in to help me! I'll definitely be referring anyone to Toyota and will continue to purchase my vehicles with them! If your looking for a vehicle definitely go see billy and tom at toyota!

Laird Macdowell

Very efficient and fast Explained what is needed in the future concerning maintenance

Tim Franklin

The service was performed efficiently and effectively. They completed the service in the promised time. I am completely satisfied.

Dave Powell

They accurately diagnosed an electrical problem when another dealer could not. Very skilled team.

Barry Yatzor

This was the first time I used Heritage for service in my 2021 Tundra. In part to do something I didn’t trust myself doing, the other repairing something I hadn’t completed. Taylor Josephson (customer-facing service), Ryan Holland (technician / specialist), and the team in parts did an awesome job. I’ll definitely use them again.

Jarred Wood

The first woman we spoke with was not ver polite and wanted to quickly get me off the phone. The 2nd lady, Erica then took over handling our car, she was very helpful, kept us in the loop and took very good care of us and our son's car. Very thankful that we were able to deal with Erica after the first experience speaking to someone there

Debbie Rayworth

Called the day before, my RAV4 needed the 30K service, tire rotation, oil change, brakes, tire wear, cabin filters, fluids topped off. Awesome check-in, great staff, nice waiting room...able to write a few post cards. Done in one hour!! Awesome service.

John Wheelock

Admir was fantastic. Very Profesdional and helpful. Explained everything very well.

Vanessa B

I am always treated wonderfully at this location. My Prius is 8 years old and no longer in warrantee. But I’m treated like I just bought my vehicle. They get me right in for service when I call with an issue. I love this service team. They are respectful and very caring. I will never buy a vehicle anywhere else. They are the very best. AAAAA++++. I wish more businesses were like them.

Jennifer Gray

My car's battery was drained and wouldn't take a jump. Had to have my car towed from Cambridge to Heritage. Toyota Roadside Service and the tow company used were awesome! Very friendly, knowledge, and easy to work with. After a few hours, I call to get an update on my car. I called at 12:30 p.m. and they said the car was being looked at then. Over 2 hours later, service called back saying my battery was dead, they had charged it, but couldn't tell me why it was drained. In the meantime I had learned from a couple of friends and some comments online that my car my need an update. When I got to the service department, I asked what is going to keep my battery from draining again. They couldn't tell me, so I asked if an update had been done. They couldn't tell me that either and had to track down a technician to find out. They ended up taking my car back into service and hooked it up to a computer. Sure enough, it needed an update. The service department had told me that this had happened before, so I couldn't understand WHY it wasn't looked at to begin with. I ended up being at Heritage another 45 minutes.

Jean Hayes

Toyota Heritage called me to let me know there was a recall type notice on the frame of my particular year. They had me scheduled for the following week, had a rental (covered by TH) ready for me upon arrival, and took care of my brakes nearly matching the cost of the garage I was going to bring my truck to the following day. One stop shop, super clean and professional. Doug double checked to see if the brake pads used in my replacement had a mail in rebate - sure enough they did! He have me the paperwork and I was good to go!

Aimee Perkov

Love Heritage Toyota!! I had my 4Runner stolen and they got me in right away to inspect the vehicle and do an oil change. Always professional and always communicates if they’re behind. Highly recommend them!!

Chris Johnstone

I had a drop off appt (done by 4pm) but had a change in my schedule and asked if they could slide me into the morning appointments to be done ASAP. They didn’t flinch and did the work in 90 mins and I was on my way! Very accommodating! And they are always super professional.

Annie Micho

Christian at the Toyota service center was very professional and shared his great customer service with me. He coordinated the care that my car needed very smoothly!

Morgan Kirk

Wowed I purchased a 2014 Subaru Crosstrek from Heritage Toyota two weeks ago. After having the vehicle for two days it had been having some starting issues. Derek Blood, who sold the vehicle to me was very quick and responsive to my concern. My car was scheduled for diagnostics at the Toyota service department within hours of me contacting Derek. After going through diagnostics, it was determined that my car would need a program upgrade, which only a Subaru dealership could perform. So, Ray from the Toyota service department was quick in scheduling me a date to get my car into Burlington Subaru. Ray said that Toyota will pay for the upgrade. While I was waiting to take my car to Burlington Subaru, my windshield cracked all along the bottom from a chip that was filled when the car was traded in. I contacted Derek about this concern and after talking with management, they agreed to install a new windshield for me at no cost. I was VERY impressed with every staff member at Heritage Toyota with their quick responses, professionalism, and stress free service during my car buying process.

Darcy Brouillette

Everything went smoothly. Car was done on time. Friendly and helpful folks.

Steven Meunier

Brought the vehicle in for state inspection and fuel sensor software update. It took less time then expected which was a bonus! Very happy with the service I have recieved thus far.

Maureen Griffith

They were extremely busy but Miles fit me in He was awesome, got the job done ✔️

Tom Walters

I told them I had a broken part (usb port) and asked that they have its replacement on hand for my visit. It was a tiny, inexpensive part. When I arrived, I was told “We will have to order it and you will need to reschedule.” We will call you when the part is in. They didn’t call—so I did. This was about 2 weeks ago. I have an appointment in about 10 days. A month for one tiny part…

Jordan Gechtman

Clean and always accommodating, I never dread having to get my truck serviced like I have with prior vehicles. The staff is all efficient and friendly, as well as knowledgeable. Dana, specifically, has gone above and beyond for me more than once. She’s a great asset to the team and always a pleasure to work with.

Lela Placey

Replaced a switch on my transmission, verified my warranty and took care of everything!!!! Thank you!

Kevin Hebert

I was happy with the work performed, but was disappointed that they did not telephone me when they completed the work on my vehicle. I was told that they would call when finished, but they did not. I waited around almost all day, and finally called them one hour before they closed. I was told that my vehicle was ready. When I picked up my vehicle, the repair order indicated the work was done by 8:00AM. I sat around all day for nothing.

Samuel Hoffman

I anticipated this to be a nightmare and take all day but they turned it around quickly and made the process as painless as can be.

Patricia P

What I do not like it is the only place I have been to that charges for the diagnostic when you are going to have the car repaired there. Every place has to figure out what is wrong. I am shocked it almost took an hour to figure out it is the alternator. The work has to be done.

scott tighe

Andrew is the senior tech. Working very hard to solve a drive train issue. I am impressed how talented, personable and perceptive he is. Maybe the smartest Toyota tech around. Brandy is a service advisor. She too has a can do attitude. This never used to be the case years back but things have apparently changed. They now have a "we can solve that... Can do attitude"

Tom Piper

I enjoy the service at Heritage. They are efficient and organized. And I feel like they are honest with me about my vehicle. I love the waiting area as I can get wifi, coffee, etc.

JOSEPH ANTONECCHIA

Timing was exact Signed in left car and was texted when ready

David Tepper

I brought my Lexus vehicle in to this Toyota dealership for it's first Certified Pre-Owned maintenance appt since there are no Lexus dealerships in Vermont. I mentioned that the driver side mirror sometimes folds in when there are strong winds on the highway. The service representative said they'd look into it. They were not able to reproduce the issue, but charged me one hour of diagnostic time. This was a surprise to me that there would be a charge for diagnostic time for a CPO vehicle and that they failed to mention it when I arrived to check-in. They agreed to split the cost with me, which was better than nothing, but honestly felt like they should have comp'd the charge completely. I wasn't about to waste more time arguing about $32 though, so I decided to not fight them.

April Duncan

I had the check-engine light come on when I started my vehicle and then the engine started shuddering so I shut it off. I had it towed to the dealership where they accepted it and took it in right away to diagnose it. When they ran the diagnostic, they showed a random misfire code and no other codes. They explained that since my vehicle was in the middle of the 60,000-80,000 mile range, that the spark plugs might have needed changing. I asked some detailed questions about coils and cylinders, which they answered to my satisfaction, and I agreed it was safest to replace the spark plugs, that way if the misfire happened again, we would know it wasn’t because of those. In less than 24 hours my vehicle was repaired and returned to me all with care taken to prevent the spread of COVID-19.

Iris Darling

I am happy with Heritage Toyota’s service department. I lease my Toyotas and the free maintenance is great; also there are not usually many problems during a three year lease.

Cathy Miller

Great Service! THANK YOU! AWESOME CUSTOMER SERVICE!GREAT TEAM WORK!!!

Jennifer Mojica

Christian is so amazing and I will be back because of his great customer service!

Kory Key

Had my first oil change with my used vehicle I had bought thru heritage. They had found little oil sludge in engine bay, I told them I was concerned with longevity of motor if that was in there. They schedule me in very next day and dropped my oil pan and removed my valve covers and took there time with flushing grummy oil out of bay. Not only did they fix my issue in a timely manner. They explained what they did and walked me thru the steps and eased my worries. Thank you Ray and service technician for all your hard work and help with my Toyota Sienna, I appreciate you all. Will see you again for my next service

Lokangaka Losambe

Nicolas was excellent In all respects!

Jamie Beaulieu

Replacement of failing torque converter, currently have zero issues whatsoever

Tom Medve

Scheduling was easy. The service was pretty quick as I waited outside for my car. And, if you buy your car there, you get free state inspections.

David Henderson

I showed up for the appointment 15 minutes early, but they checked me in, explained what they were going to do, and had me out the door 20 minutes ahead of schedule. I wish that all auto dealerships showed their customers this amount of respect.

William Cotell

Dana was courteous and informed. The wait was reasonable and and the work was good. If the tires could have been bagged, it would have been appreciated. Overall, it was a very good experience!

Stephen Anger

Typically longer wait although service and cost is good.

Amanda Mangan

Went in for an oil change and a fuel pump recall. Repairs were completed by days end as promised. I will admit I was a little disappointed that my vehicle was not vacuumed or washed. I guess that’s what I’m used to at the dealer for our other vehicle.

vt whitehair

They did the work quickly, which was important to me because I was waiting. The service agent kept me informed abounded a special request I had made. No complaints this time.

Tyler Gilmond

Satisfied with the nice TRD performance exhaust I bought from parts and service installed for me👍 I did however buy a aftermarket receiver hitch from a truck parts dealer out in California that the service tech attempted but was not able to install because it was not compatible with TRD Tacoma models. Definitely disappointed with the $230 labor charge for that when it didn't even work out but at least I got a free rental for the weekend my truck was in the shop. All in all heritage treats customers pretty good and I learned my lesson not to order aftermarket parts for my TRD Sport Tacoma.

Steven Elwood

Good and quick service. But this time technian left oily mess all over my vehicle, inside and out. Heritage needs to buy some towels or rags for them. I felt like they disrespected me and my vehicle. I will make sure it doesn't happen again!

Steph Girard

these guys are the bomb! I went for my state inspection sticker, first thing on a Monday morning, and the team was happy and helpful. Definitely recommend!

Gerald Couture

Service was pleasant and efficient all the way around

luci C

Prompt, friendly, observant, nice facility and waiting area.

Mike Baker

Fixed breaks to pass Vermont More Strict much more strict guidelines for inspections, they did a great job fixing my brakes. It’ll be interesting in the next few years how few older cars are on the road as they will not be able to pass this stringent inspection process.

Mary Durham

Very helpful and went the extra mile with smiles. Thank you

Alyson Hutchins

Recently purchased a new to me, but used Sienna XLE van. Traded in my Rav4 which I absolutely loved. Needed more room for all the grandchildren. They performed a number of checks and necessary repairs to make this vehicle run and look as if it were brand new off the lot. I've been a customer with Heritage Toyota for almost 30 years. I highly recommend not only their sales and finance team, but their service team as well. You're always in good hands.

Ruth Thomas-Squire

Car was fixed and ready when I was told it would be.

Eddy C

Brought my Rav4 in for an appointment, Service writer Doug Carr was professional and knowledgeable of what I needed to repair to make my vehicle pass Vermont State inspection. The Heritage Toyota service department is exceptional from top to bottom!

William Reed

Oil change, tire rotation and inspection. In and out in a little over an hour. Great service and friendly staff.

Barbara Dusablon

I dropped my car the night before for service. They were very courteous and professional. Received a text stating who my advisor would be in case I had any questions.

Helen Ann Scharges

My car was taken right on time for my 6 month complementary service. In about an hour it was finished. During that time I had a number to call if I had any concerns Full explanation of work done

Glenn Sproul

I brought my Prius in on a busy morning for a headlight bulb replacement. I was welcomed courteously and they fitted me in and I drove away in about an hour.

Maura McQuade

I really appreciate the professionalism, courtesy, and safety of the Heritage Service department. My cars have been serviced there for 8 years and I wouldn’t take them anywhere else. Huge thank you to Doug Carr for all of his help!

Joe H

Excellent service. Well organized experience. Kind, efficient, and competent. Fair price

Lauré Murphy

Fast, excellent customer service!

Jeanne /Nane Doll-Peyron

Very courteous staff, nice waiting room. On time.

Theresa Ferreira

Service took twice as long as expected. I was not happy with the time. I have had great experiences until this appointment.

Emily Nelms

Employees in sales department were helpful without pressure to buy. I appreciated the help and patience/knowledge answering my questions. Chuck was great to work with.

Francine Hughes

Service was great and a lot of questions were answered for my old car. Thanks

Christina Tatro

I love everything about Toyota the people the most always welcoming. Brought doughnuts just because they are the best.. a million stars not just 5..

Larry Perry

Clean, friendly and good service. Been doing business there for 10 years. Yes

Elizabeth Lang

I've consistently had good service, and the staff is polite and professional. The waiting area is clean and comfortable, and I'm impressed at their system for contact-free service and socially distanced waiting.

Tony Basiliere

Heritage Toyota service proved to be honorable with a mistake they made with my new Toyota recently. Kate took responsibility and stepped up to the plate insuring that my issue was made right. Kudos to the creed they work by.

William Gardner

They were courteous, professional and the waiting area was quiet with reading material!

David Gardiner

When a hour early for my appointment and was taken in right away. Jo was done in no time and I was on my way within 45 minutes.

Will Romeo

Everything was great. Dana was super easy to work with and flexible with my requests.

Sophie Roya

Quick and easy, wonderful work.

Timothy Marcotte

All very professional and prompt , thank you

Doug Franz Art

Great service. Thank you.

MARTY DE HEER

This contact with the service attendant Eric was again polite and helpful. Service was performed in a timely manner.

John Weitzmann

Only thing I wish was that running a power source to cap for lighting was less than 244 dollars...2 hr labor....but you have a GREAT service system and business and took me early as well

Debra Magee-lewis

Very courteous, knowledgeable, caring. Always ready and willing to do the best for the customer. Love my Toyota Prius.!

Tom Cota

The service was very good, Doug was very polite and they actually gave me a call when it was done. Great experience!

Gail Lavigne

This place runs like a well oiled machine. Everyone is very helpful and very friendly. Work is done in a timely manner and you are kept well informed along the way.

Jennifer Shafer

Service was quick however most dealerships I had used prior do a vacuum and wash on the vehicle with regular service maintenance

Tim Barritt

Fast, efficient, friendly! Thanks!

Paula

Great customer service, never had an issue with them. Professional, fast and efficient!

Nane Doll-Peyron

I will add a great appreciation of the courteous attitude of the servicing staff. Really important for me. You are treated as a valued client.

Matthew Engels

I showed up for 11 o’clock appointment, sat there for over an hour to discover that they couldn’t give me an inspection sticker because their computer was down.

Laurie Brown

Excellent service from start to finish!!

Mariah Burke

Very easy and accessible! Employees were all very nice and they offer a nice waiting area. Said it would be an hour and was about 45 minutes!

Mary Irving

Admir was very helpful and cheerful too

Jeff Spencer

The Heritage Toyota technician that serviced my vehicle was Doug. He was very helpful and knowledgeable about things concerning my particular model.

Hilary Casillas

Scheduled appointment quickly, performed service & maintenance on time, courteous & helpful. It’s worth driving 30 miles because I know I can trust Heritage.

Chris Oconnell

Everything was great with the service provided. I’m very surprised they don’t offer a complimentary car wash.

Larry Gass

Great CSR who helped us. We are from Kansas

Pat Smith

I brought my Rav 4 to get the 5k maintenance. I was early for my appointment and they were quick to get the job done.

Jana Capello

Got me in with no appointment for emergency check engine light. Covid safe and comfy waiting area. I was in and out in 90 minutes!!!

Jeffrey McKechnie

First class. Adam the service greater and follows your cars progress was very engaging and professional

Kate Nugent

Great service, fair, consistent, and dependable. We bought our car at the dealership in part because the service was so great for our former car.

Kevin Gibson

Very quick to please when ANOTHER shop failed to come through with their promises. Highly recommended...Kate and Doug sealed the deal!

Shawnn Touchette

I thought they did a fantastic job they brought my truck in a week early stayed in touch with me all day I couldn't be any happier with the Hteam.

george buker

Service is great fast and through

Jimmy Ellis

Amazing place with amazing people. 10/10 Wouldn’t service my car anywhere else.

Bernarda Echo

Efficient and friendly service.

Eileen O'Rourke

All good. The only thing is they never turned off my maintenance required light as requested.

Ross S

My new to me truck had a hitch that was rusted right into the receiver; Heritage got the hitch out with the help of an air hammer. Very pleased.

Carol Cherhoniak

Very efficient and great service

Mann Gurung

Totally silly work done in my vehicle. I told them to do oil change and brack pads but they did only brack things and they charge me both oil and brack. But they didn't forget to the odometer or data of next service.

Thomas Manning

Very satisfied with the service provided.

Alan Vick

First oil change on a new to us SUV. Had a last minute change of schedule that they were able to accommodate.

Christopher Lange

Donna was most helpful. Gave great advice and kept me informed of progress. She 's a gem.

Julie Scribner

Fantastic customer service. More expensive than the cheap oil change places - but the service is definitely worth it to me!

Karen Bashaw

I found everyone to be helpful, professional and friendly. Thank you Taylor for calling to keep me updated and informed about my RAV.

Mitch Stern

Annual service and inspection done. No issues - work done properly. Time promised was 1 hour, actual time was 1:10.

Peter Avildsen

Had the best experience working with Dana. Could not have been more professional or helpful – thank you!

Debbie McCullough

Super fast service!

Nance Driscoll

inspection (State of Vermont). As always, the "crew" was very prompt, efficient and polite/great service!

Dean westover

Been going there for 15 years they are amazing to work with

Suzanne Cromie

Dana was friendly, courteous, respectful and smiled. Refreshing and welcome in these days of Covid. Professional always. I left smiling.

Esther Nui

This was an annual car inspection that took up the time they said they would take. Didn’t have to mop wait longer than expected.

Michael Chesley

Trouble shot faulty air conditioning system, faulty air conditioning compressor. A/C compressor for Tacoma not in stock! Will return when part in stock. Has been two weeks at this point.

Brigitte Helzer

Fast, efficient, very personable

Gina D'Ambrosio

Friendly and thorough. Checked car to make sure it was safe for a trip out of state.

Don Hodges

The service was fantastic, repairs were made promptly and all communication went smoothly, highly recommend

ADKR KV

My first visit after purchase. Everything done right and ahead of schedule. Nice waiting area.

Win Sargent

5K check on a leased rav4 Excellent as I was in and out in 20 minutes

kim fields

Always efficient, excellent and professional service.

Ted Peretto

The service team has all ways been great at giving professional service with a personable touch.

Joanna Alberts

Always friendly service.

andrew orringer

Execellent job, I highly recommend the service department

Sean Higgins

Very professional and knowledgeable staff!

Jane Buchan

Fast, courteous, & reasonably priced. It is always a pleasure to bring our Prius in for servicing.

Kimberly Provost

30k mile service was completed as well!

Kim Campbell

Dana was our point of contact for the second time. She is both knowledgeable and personable.

Korri Wass

I was there for my regular oil change. So nice to see their smiling faces again.

Scott Patrick

Everything was fine. They have always done a great job.

Mary Morwood Ransom

Dana in Service Department is FABULOUS!! She goes “the extra mile” to assure that customer is happy.

Matt Denis

10K mile service on my sons 2021 Tacoma. Easy process, professional service.

Marilla Hewitt

Everybody was kind and helpful, and communicated with me along the way.

Norm Cobb

was good service and would recommend to anyone

Neale Sicard

Miles was the best advisor ever

Samantha LeClerc

On time, excellent service and availability. Easy to communicate with texting services if needed

Albert Fiscaletti

Profession, prompt and courteous.

Heidi Lamb

Courteous and timely service!

Catherine Zaldatte

Quick and easy service

Taylor R

Fantastic service as always!!

Marsha Duell

Need a new tire but it had to be ordered. It was done timely and efficiently.

Andrew Milburn

Always great people .. thank you..

Jamie Emmerson

Truck looks brand new! Full detail for $200 is well worth it here.

amy blow

Check in was easy and they quoted an hour. Called me within an hour.

Rose Colletti

Friendly staff, quick turnaround.

Heather Furman

Very professional and quality service. Wait times are typically longer than stated, however.

Richard Wheeler

Work done properly and efficiently.

Judy Danzig

Took 2 days, but I was forewarned. Gratis rental car from Heritage was OK.

Christina Boutin

Did a fantastic job only took a 1 and a half hours good and fair rates

Gary Visco

Bearing failure covered user warranty.

Mike Yantachka

Kept me informed, honest, didn't take advantage to charge me for something not needed.

Mark Armstrong

Very professional and timely service. All completed in about an hour as estimated

Jane Lambert

I have gone to Heritage Toyota for years and will continue! Great service!!

Oh my DOG

They are the best!! Only outfit I use... great people and great service!

Lauren Johnson

They were great! Friendly, on time and fast. I would go back.

Laura Cunningham Firkey

I received a text message stating my car was ready for pick up, but when I arrived an hour later the car was not ready. Very disappointing.

Angela Allard

Great friendly service with work being completed within the quoted time frame.

PH Coleman

The service department at heritage Toyota is the best automotive service I have ever used

Laura Williams

Thank you so much for the great service!

Art Sherman

A very efficient operation,

Mary Ruggiero

Fast courteous service.

Jennifer Dufresne Morris

The staff is amazing!

Robin Edelman

Honest, prompt and helpful!

Steven

Fast and courteous service on purchasing and programming a new key and remote!

Greg Edwards

Work appears good and service was timely.

Nancy Marconi

Very organized Helpful with diagnostic check point Service person very supportive

Ted Heck

The techs always figure out what's wrong quickly and get me back on the road within a day or so.

Penny Shortsleeves

5k mile check up

Bob Schermer

Work done promptly and with courtesy. A comfortable waiting room.

Thomas Cahalan

Heritage does a great job. Organized, timely and professional service.

Kathy Buermann

This was an excellent experience. They were very helpful and kind

John Domey

They also changed winter tires to summer tires

Janice Bergeson

Very quick service

Thomas Phillips

Courteous, professional Service.

Dorothy Brailer

Very easy to make reservation, everyone very friendly. Love it!

Roy Chicoine

Great service great people

Ronald bissonnette

Everything went well

Brendan Kinney

Facilities were modern and clean. Service was fast and efficient.

Tracey Lilja

I found the staff to be efficient and kind!

Jim Santorello

Always able to get me in.

Wanda Bezio

Very friendly, well organized and professional. Thank you!!

Robin Mcmanus

Everything was perfect

Harry Clark

Corrected faulty repair from another shop quickly and at a fair price.

Mary Spencer

The employee was very pleasant and personable.

Jenny Smith

Great service, friendly people, done in a timely fashion!

Mike Venuti

Done 👍 …

Matt Segel

They were helpful, friendly and professional. What more can I say

Lorna Noreault

Excellent and fast service. In and out in under one hour

Linda Goodhue Fleury

Excellent service and paid less than quoted!!

Mary McQuade

Warranty check. Thank you very much for excellent service.

Paul Brana

Excellent service and honest evaluation of required work.

Hector Vila

recall on fuel pump; excellent service and very timely

james haddad

awesome crew, very professional and great service

Fernando Corrada

Service and state inspection done much sooner than expected.

jeffrey murawski

Very prompt and professional. No pressure tactics.

Melissa Lenihan

Always an amazing experience with the service team at Heritage Toyota

Peter Frechette

Always have been satisfied...excellent service

Julia Melloni

Excellent work, professional and honest encounter.

Barbara J. Benton

Very professional and helpful!

Janice DuBose

New key fob

Ryan Smith

Recall drop off was easy and contact free.

Antoinette Maas

Courteous, on time, knowledgeable, great spaces for waiting

Robin Yandell

Prompt and followed covid guidelines. About an hour for state inspection

Berney Skutel

Great maintenance check! Thanks for your professionalism.

Patrick Church

As always great service

Jeremy Flanders

Polite and explained everything thoroughly. Thank you!!

Suzanne Tall

In and out in no time and overall very satisfied!🙂 …

Ollie Neith

Quick and easy

Sam Blagden

15,000 mile service. Quick and easy.

William Holbrook

Pleasant and helpful great service

Cassey

Efficient and friendly

Addisu Eshete

Doing a great job and I saved my time.

Barry Gerard

Excellent service, highly recommended.

Christopher King

Frame recall campaign and some brake work.

Julie McCarty

Regular maintenance check up.

Michael Campaniello

To buy a car

Sarah Hardy

Erik was great

Richard Hammer

Timely, professional and friendly service.

Richard Retrosi

Recall check. Swift, professional, informative.

Walter Zinn

All good!

Holly Hauser

Professional, friendly, on time and Covid safe

Andre Roberge

Summer tire changeover. All went as planned.

James Mittendorf

Clutch repair.

Mark Scott

Great customer service.

John Bisson

second key supplied -- good service

John Paul Dow

Great place for work on my vehicle

clare sullivan

Prompt vehicle inspection when my sticker expired

Richard Totten

Outstanding service as usual.

Wendell Davis

Toyota recall

Alan Capron

Very efficient and timely.

Michelle mulholland

The fix a fender that a ups truck hit me

Wayne Racine

Always courteous and professional.

Bill Neil

Quick and easy

Lisa Emerson

Tire rotation and state inspection

Ron Gulyas

Service for recall, Great Service.

Carol Audette

Excellent

Louisa Costantino-Foley

Always bring my Toyota there

nadeaupa

Professional and great service.

John Kilcoyne

Always great service

bobby goodrich

Output flange

Dr. Francois Clemmons

Kind! Professional!!!! Good Suggestions!!!! Computer update!!!!!!

Norm Staunton

Solid work. Appreciate it.

Karen Wilbur

Always very professional and friendly

Henry Amistadi

Polite, fast,, great work

Mark Duchaine

Good experience.

Lee Smith

Fast, efficient service.

Barry Butkus

State Inspection and tire rotation.

Dan Emmons

Top notch service!

Peter Steinerman

excellent as always.

Stephanie Mack

Always great service

Scott Richardson

On time and fast.

Sue Flynn

Great service

Christopher Companion

Great service!

Charles Rathbone

Everything was smooth

Albert Baltz

Fast and efficient.

Sharon Niquette

Very efficient

Jon L

Very satisfied

Kevin Stevenson

Dana is awesome!!!

Michael Interlandi

Overall Excellence.

Kristine Guthrie

Good communication

Christopher Metivier

Regular maintenance

Siamak Mojdeh

State inspection.

Susan Haigh

Inspection

Kitty Swinton Muzzy

Inspection

Lynne Bond

They did just what they promised—quickly, pleasantly, at a very reasonable cost and they were very responsive to my questions.

Noor Bulle

Very kind and professional people. Thank you for what you do.

Ronald LaRose

They met the expectations of a 10K service.

Maryellen Solomon-Auger

Drove up w/out an apppointment and the service department took my car right in. Thank you. I appreciate the good service!

Green Mtn Custom RC Tamiya Traxxas

Friendly and fast H-team service.

Bernardo Antonio

They do good work. Great customer service

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