Reviews of Heritage Ford Service. (Auto Repair Shop) in Burlington (Vermont).
Heritage Ford Service
1600 Shelburne Rd, South Burlington, VT 05403, United States
Description
Information of Heritage Ford Service, Auto repair shop in Burlington (Vermont)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Heritage Ford Service
Sunday
Closed
Monday
7:30 am–5:30 pm
Tuesday
7:30 am–5:30 pm
Wednesday
7:30 am–5:30 pm
Thursday
7:30 am–5:30 pm
Friday
7:30 am–5:30 pm
Saturday
8 am–2 pm
Reviews of Heritage Ford Service
Everyone at Heritage Ford were totally professional. I was traveling through the area from another state and needed a repair done. I called the Service Manager and got a fair quote. When I arrived for my scheduled appointment, I was welcomed and processed promptly. The repair was completed within the predicted time frame, despite an extra task (that had not been anticipated) had to be performed. Despite the extra labor, Heritage honored the original quote and made no effort to take advantage of a one-time customer passing through the area. Everyone I dealt with felt trustworthy and were totally professional in every way.
We purchased our vehicles at Heritage Ford, and using their service department has given us the confidence that things are done right. We typically use them for our repairs and maintenance.
For this visit we needed our heating system repaired.
Plus Gary and Anna went above and beyond to help us with Ford Pass Cash, and getting batteries changed on our fobs. Always friendly and accommodating, even when super busy!
I was able to wait, they completed my transmission recall, oil change, and alignment. Next they will be fixing another item on the other side next week. Really kind staff, Shawn went over and beyond to call ford on my warranties. (After i mentioned it) Which in CA is what they always did first before quoting or charging. In CT ford was never a big help at all. If you're honest and upfront about customers needing something and when/how long they can hold off, instead of saying they need it immediately when they can actually wait, they will trust you and keep coming back. If you don't find ways to save them money, they will find someone who does. My advice, check my warranty first before charging me. And I forgot to ask for military discount. That's a plus I'll use on my next visit. Dealers make most money through maintenence, knowing this you should build trust in your customers for them to continue to come to you. All in all it was a good experience. As long as they continue I will keep going back. If they don't ill find a small business to support.
Shawn, the service advisor, was very professional and efficient at check in. The car was left during the day and all work was completed by close of business. There was a question of warranty coverage but it was worked out satisfactorily. I highly recommend the Heritage Ford service department.
I had a recall and I had to leave my car the entire business day. The service was fine, the staff is great. I just had requested a loaner car while mine was in the shop. Like most people, I work and not being able to have a vehicle I miss 7 hours of work. I had to juggle getting my car there then getting a ride to pick it up ….
I spoke to the manager and was told Ford doesn’t give loaners. It was a recall and I should have had a loaner while my car was being fixed.
We had an appointment for the next Wednesday for an oil change. The Thursday before the car wouldn’t start. We had it towed to heritage and they were able to get look at it right away and get everything done on Monday. We have been a customer for over 22 years and we love the relationship we have with the service department.
I had an issue with smelling gas or exhaust at certain times. A little nerve-wracking. The scheduler and service manager went the extra mile to to get me in despite a busy service schedule to make sure it was safe. I was really impressed how they tried to accommodate me. Anna, the service rep was slso awesome. I was in and out quickly after a diagnosis that was much less serious than I imagined. I felt like people really cared.
My car went in for some damage from a Turkey on the passenger door and mirror. It took approx 39 days for repair due to the insurance adjustment not being correct and the amount of time it takes for parts to be ordered and delivered it unfortunately went over my allotted rental time. Toyota provided me with a car for the last week of repairs. I was very appreciative!! Unfortunately the communication through the whole process was minimal I felt like any updates were from me calling. During that process updates once a week are not enough for me.
This was my first service appointment for my new Bronco. I simply needed to have the tires rotated. As I was checking in, I mentioned the side windows rattled a lot when partially open. It turns out there was a service bulletin for this issue and the windows were adjusted under warranty. Everything was done perfectly and on time.
Overall, the Service Manager Shawn was honest and forthright with what was needed and the need to order parts and approximate time frame. The repair was delayed due to FORD part delivery and rescheduled the following week. What is frustrating we waited two and half weeks for our initial service appointment (earliest possible opening) and diagnostics, then an additional 10-days for actual repair. They seem to be a very busy shop, but the reason we chose a Ford dealership for (premium) service was the availability of parts and repair in one day. Shawn was very understanding and worked with his manager to get the vehicle back in for repair once the part arrived. He also discounted the repair and gave us a coupon for a free oil change for the inconvenience. Just seemed like an unreasonable delay to await service (actually, to just be plugged into a computer) then await parts from Ford and eventually to make your way back into the service shop for actual repair. First time at this dealership and would return, just be aware of possible delays with your repair until they improve their service model.
A young, friendly gal took care of us. Fast and courteous. Ready in an hour.
I must say that the men that have worked on our car b4 weren’t very friendly. They could take lessons from the young girl that took care of our car.
Key replacement. Good thing: the 2 new keys with bobble work, but the original no longer works. I never asked them to deactivate (and they just deactivated it without permission) the original and was going to give that one to someone as a backup. While I am happy to have 2 that work, I am also VERY upset about the deactivation of the original.
I put DEF in the deisel tank,and had to have the entire fuelsystem replaced. Not an easy fix. They did the repairs in record time. They did the job in less time than all the estimates said it would take. I'm a full-time RV ER. I have been to ford dealers all over the county and Heritage is hands down the best dealer i have ever had to deal with. Great job and excellent service!!! Shawn and the service department get two thumbs up 👍
Bought my Maverick at Heritage so I thought I’d get my first oil change there. Was pleasantly surprised to have the service be free as I had Ford Pass Points. In and out in 45 minutes and at no charge, perfect!
Got me on on a Saturday and was done quickly while I waited. Hard to find good service nowadays. I appreciate the positive and professional customer service.
The starter on my F150 died. They scheduled me for 8/15, but were able to get the truck in earlier and repair the issue. I was vehicle less for only a week. Not too terrible.
They get the job done but they have pretty terrible customer service. Stood in the service area while three staff went around me no “someone will be with you” or “are you being helped”. I never received an update on my vehicle after serval calls. I had to catch the person at the right time talk to anyone. “It’s going in now” turned into 3+ hours and I just barely got my vehicle before closing. Probably would still be waiting for it if I didn't call.
Very pleasant experience. I was greeted as soon as I arrived, service was done quickly and I was on my way.
Very satisfied with the workmanship ! Work done in a timely fashion. They repaired the problem and my van runs great. Thank you Heritage Ford Team !
Complete rear axle rebuild 05 Excursion. Pre-ordered parts were helpful. Service and most importantly workmanship were excellent.
Love the service and the people are always professional. I would give 5 stars but it cost $101 for a oil change which I think is too pricey so they get 4 stars
Came in at 7:30 for oil change and tire rotation while I waited. As usual Sean took good care of me and recommended replacing both engine and cabin air filters which they did. I also had wind noise from the driver’s door and asked to have it checked. After some adjustments, it’s much quieter. Good job by all involved, and I was on my way quickly.
Shawn and team at Heritage Ford service department were absolutely the best! They were courteous, professional and did a great job fixing my truck. I’ve bought three vehicles from them and will continue to do so in the future.
Satisfied customer
Aaron
I am very happy that you fix the truck transmission shifting, but I shouldn’t of had to go through that conversation about who was going to pay for it
I recently purchased a used mustang from a dealership in another state and wanted Heritage Service to look over it and make any recommendations of needed work. They did and said it was all good to go. They did program my blue tooth. For my phone. Thanks .
Ford has always been friendly, and efficient and professional. Shawn has been great in the service departmentN Anna helped me this last time and was thorough and great to work with! My husband and I will continue to go back! Thank you!
Very straightforward process. Jerit was friendly, knowledgeable, and kept me informed while I was waiting.
Went in for an inspection and a recall fix. They took care of everything in the time they quoted. I was treated with the same friendliness and respect that I always get there!
I did not have an appt but desperately needed my car looked at ASAP! The passenger door was opening while I was driving. They did not hesitate to not only get me right in but provided me with a car while mine was there. I was told they were booking out over a month so would have to squeeze it in when they could. They fixed the problem in a timely manner and had it back to me much faster then I had expected. Shawn was great at communicating with me during them time it was there!
I purchased a used 2013 Ford Focus through a private sale. Realized that I had a transmission issue(clutch, transmission module) Heritage walked me through the process with Ford Motor company. I had to pay out of pocket for the clutch but the module was covered. This was a great purchase as an old man owned the car and it had very gently used miles on it(20,000) to be exact. Very clean car that looked like it came off the lot. It was worth fixing and Heritage fixed it in a day. I essentially have a brand new car with no payment. Thank you Heritage Ford! I will be returning for service. This is going to make a great first car for our son. So, maybe when I need that new car, I will be looking at Heritage for that next purchase. Thank you!
It was superb! Dana Is simply wonderful! She’s a joy to speak with and she is pleasant and courteous! A drastic change from the last service manager! I am happy to recommend you now!
Shawn Clifford helped me, he is great. Saved me money. Even though I have a terrible after market warranty. He is amazing. Along with anyone else I have spoken with there.
Heritage has very attentive staff and also try very hard to share courtesy. Am pleased with their service and how their team provided some extra effort into fixing this unexpected service-emergency during travel. Glad to have had this experience.
Car ready before expected. Ride to pick up car and service rep was fantastic to work with.
The service staff was very attentive to our needs including arranging for a rental car for us on the weekend. Shawn was awesome and kept us up to date on how things were going. I would recommend Heritage to anyone. It’s not just selling a car for them, it’s taking care of a customer and friend!
My service writer Shawn was awesome. Took my truck back in after a mishap with the windshield and got my inspection done quickly. He always treats me right when I am there and follows up all the time. Great service crew!!
I had a rust spot repaired, it came out great. Unfortunately, I took the risk that The Rust spot could come back in a day or a week, a month or a year or more. It did come back, just a couple small bubbles, but it was a really good job I think the rust damage was too intense so that’s why it’s already coming back. Regardless I would do it again if I had to, I love the service here at heritage Ford Toyota. They did a great job on my brakes. What a huge difference, they have all kinds of services for anything you need done for almost any car. I would recommend this to everybody.
Very personable and professional folks; transparent about the work to be done and the anticipated costs, and quick as well.
My back up camera was replaced last week and worked fine until this afternoon.
Recall repair that another ford dealer refused to do because I didn’t buy the van at their dealership
Firstly it’s amazing to not have to get out of the car in the snowy weather. You just drive on in and check in. It’s warm and everyone is so nice! Everyone was nice and my service guy kept me in the loop about pricing, the amount of time it’d take. Service was pretty quick. The waiting room is cozy and spacious.
I used the Toyota services and because I have chemical sensitivities I asked that no detailing would be done, was assured that wouldn’t happen. I picked up the vehicle and it reeks of cheap air freshener or a nasty cleaning solution. The dash had been cleaned and the instrument panel. Now I will get sick every time I get in the vehicle. I don’t like being this sick when it all could have been avoided. What makes you think that anyone would want that nasty stuff in the vehicle they have to spend time in? Thank you soooo much you just compounded my already difficult situation. I wish whomever used the chemicals in there could feel what I feel with that kind of exposure.
Unbelievable just unbelievable, thank you so much!
This is my first time filling out one of the surveys but wanted to share that the Heritage service team has always been great to deal with. I’ve owned three F series pickups in the past several years, my latest being an F250 diesel, and Mike LeClerc and Gary Graham have always been there to make sure that I was well cared for with little to no out of pocket expenses. Top quality technicians, including Skip Stanley and Doug Carr, are included in their excellent service team. Hats off to you all and thank you kindly.
Because of the chip shortage I purchased my truck at a different dealer as I could not wait months for a truck. From the beginning Heritage told me they would still service my truck and they have held true to their statement. Not to mention how polite the service rep was !
Overall a great experience!
Had bodywork done on the front end of my vehicle. Heritage collision did an excellent job and went above and beyond with communication with me through difficulties with the insurance company. The car came out looking beautiful and freshly washed when I received it back. I would definitely recommend them to others.
Brought my F-350 in for routine oil change & tire rotation. Also Ford warranty work to replace DEF heater. While there I asked to have fuel filter and air filter replaced, which turned out to be very very expensive, $100 more than last time on the fuel filter two years ago, $35 more for air filter 1.5 years ago, both services done by Ford dealerships. In the past, the dealerships have replaced the air filter at no labor, as they are supposed to take it out when doing the "free" multi-point inspection!
On the customer service side, Jerit is great at what he does, other service reps could learn from him....
Great customer service! Took care of my vehicle 100%. Very pleased with the job they have done!
I recently had a major repair that was covered under warranty. I had a high level of anxiety about the whole event but the service manager, Gary, handled it like a pro and put me at ease. He handled 100% of the warranty issue and managed to get every step of the repair process completed ahead of schedule. He went out of his way to get me back on the road as soon as possible. I really appreciated the prompt updates and level of communication. I wouldn’t hesitate to bring my vehicle back to Heritage Ford.
Heritage Ford helped diagnose our transmission leak in our Ford Fusion and brought to our attention a broken indoor door handle in our daughter’s car. They promptly fixed our problems so we could enjoy our vacation in Vermont and get back home to Massachusetts as scheduled!
heritage Ford is the BEST-I am very satisfied with all aspects of their service.
Ford recall of a transmission issue. Fixed faster than expected, just over an hour, while I waited. Very efficient operation.
From the first phone call for help through the final result, we felt we received the best service EVER! Shawn Clifford was just incredible with his understanding. initiative, follow-up and customer communication skills. Heritage is beyond fortunate to have him.
Thanks to all!
Service advisors and technicians are first rate and often in the line of fire so to speak. I appreciate their professionalism especially in light of Covid and they provide a very essential service. Keep up the good work H-Team service!
Excellent experience. Heritage Ford sets the bar for the complete customer experience, from drop off to delivery, their quality repairs, stellar attitudes and consistent communication is always second to none. Highly recommend if you haven’t tried them, make an appointment now for any and all service needs. Thanks!!
I purchased a truck from Bill at heritage Ford. I had a great experience. He help me set up my truck electronics which I would’ve found very difficult. I can’t say enough positive things about my experience.
Derry was very proactive to my issue, and solved it before the date on the service order. Instead of waiting ‘in line’ he recognized the fact it took minutes to get my vehicle fixed, (replacing a relay switch), once the part was in house. I would recommend Heritage to anyone asking, and to ask for Derry.
They were very professional and accommodating and tried hard to diagnose the problem that we were having.
As always I received great service during my appointment. The technician was very pleasant and knowledgeable and explained everything that was going on with my car.
While driving home, the front right brake started grinding on our new 2021 F-150. I first contacted two Ford dealerships near me and was told that they were unable to work on the vehicle for 1 week. Since this is my t help me. I then contacted Heritage Ford and explained my situation. Ryan was happy to assist and made the process easy. After having the truck towed 65 miles (1 way), I was offered a loaner vehicle (Bronco sport). The next day, Ryan called and said the brakes were fixed. I was shocked at how fast they took care of issue. He then offered to drop the truck off at my house and drive back in the loaner. This obviously exceeded my expectations and reaffirmed my decision to work with Heritage Ford.
I always have a great experience at Heritage. The service was timely and professional. Shawn is great to work with and even voided my deductible since I was just in for work a few weeks ago.
The service technician (Doug) was able to resolve the issue!
The Service Manager allowed me to wait for my vehicle even though it was scheduled to be left for the day and the work was completed in 2 hours. Great service!!
I had an accident for new/ leased 2021 Toyota Sienna and had work done in Body Shop. I was able to have Enterprise rental free through my insurance and once Heritage was in touch with my insurance, it was all taken care of minus deductible.
Took care of a recall part while I was there.And air filter.
Warranty work. Service person also help me with accessing Bluetooth tech
Professional, kept me updated on the service and made sure recalls had been addressed, that my other Ford dealer missed. I will continue to use Heritage for service.
They replaced my battery.great people.
I was having an intermittent problem on my IWE system that Heritage had previously worked on and repaired. They got me in quickly, found a new TSB that was relevant to my truck and installed the recommended parts at no charge! Great people to work with!
Work done at the collision center. The work done, handling the insurance were excellent. The detailing was unexpected and appreciated. The downer was, the original finish date was 3 days, it took 6. I don't understand why.
Service is slow to return calls but gave me an appointment 2 weeks out and have promised loaner vehicle for a 3 day repair. We’ll see. Sales promised me front of the front of the building line for a new Lariet but sold it out from under me. I’ll use another dealer after my warrantee repair under.
Arrived a few minutes early for my appointment. In the Service Department, Shawn, helped me and was fantastic throughout the whole process. Highly recommend Heritage!
Very professional, fixed right quickly and completely. Michael and his team rock!! Thanks for the awesome experience!!!
I take my truck here for almost everything. The service is top notch and paired with professionalism and a personal touch that is extremely appreciated
Had my 2018 Ford edge sel inspected . I asked if they could get it done by 1pm and they said they would try. They called me at noon and it was ready. My wife was happy camper and took it to Maine.
It’s usually quick to get your oil changed there and annual inspection free if you bought the car there. I like the service personnel and think everyone does a great job.
Service dept treats you with respect! Quality workmanship by Ford trained technicians! Sean Clifford in service dept gets 5 stars all the way! Service tech Tyler is the man!
A pleasure to work with, particularly Sean my service advisor. Easy scheduling and fair pricing.
I highly recommend the service department at Heritage Ford.
Shawn and his team did an incredible job at servicing my vehicle. Professional, honest and genuine. Highly recommend.
Timely and great communication. Shawn was fantastic! Great customer service.
I am new to the area and did not purchase my 2020 F150 here but I still feel like I was a valued customer and have found the place for all my work.
Cannot say enough good things about Gary in the service lane! Thanks!!
Very professional, knowlegable and courteous. Work was done in a timely manner with good details of what was done.
Everyone is courteous, willing to help if all possible
I'm very pleased with the service I received at Heritage. And I'm very happy with my Ford Escape.
Work on back up camera recall as well as well as a tire valve stem problem
Excellent service for our new Bronco Sport. Treated us professionally and completed all service perfectly and on time- all at very reasonable prices!
Inspection and oil change. Good communication, all services performed as expected. Have a service agreement so no charges incurred.
Gary has good customer service
I have been a Heritage Ford customer since 2015. The service team has always been professional and I have no complaints with the work performed.
H- Team troubleshooting is awesome!
Awesome customer service. Highly recommend Heritage Ford. Bill L. in Sales and Gary in the Service department went above and beyond in helping me. So thankful!
Use a coupon for a free car inspection. Received very prompt, professional, and friendly service!
Great service. Could not have been more accommodating.
Very professional and friendly! Great service team.
Great service completed on time including a factory software update
I was very happy with the service I got everyone was very friendly thank you
2021 f150 has been in for a/c failure three times in three months less than 5000 miles hopefully it’s fixed this time as they say three strikes and your out
Left rear turn signal was intermittently not working. Bulb had been replaced within the last 5 months. They found contacts were corroded and they fixed it.
Amazing service very fast and friendly
I do wish they were quicker but service was great. Thank you Sean Clifford
Very good service. Sean the servicer advisor was on top of keeping me in the loop.
Heritage ford was timely and completed all repairs as we had discussed.
I have always received good care from the Service Department at Heritage Ford.
Gary at Heritage was great! Helpful and kept me up to date with what was going on.
The service was performed promptly and the work performed explained clearly with advice as to what would need to be addressed in the future.
Propt and on time to the problem.
Helped to fix tailgate from not closing properly, after spray liner was applied to the bed of the truck.
We had hearing system fixed
Great experience as always at Heritage Ford
Professional, courteous and prompt
Love the ease of having my car serviced at Heritage.
They replaced eear window glass that was under warrnaty
Fixed the problem
Love the H Team 💪🏻💪🏻💪🏻 …
This appt was for a recall on my backup camera. It was done in a shorter time than I expected.
The service rep was attentive and communicative and the body work was done early!
Body repair after an accident collision team and Jenn was excellent
Very friendly customer service
Great service friendly people
Mr.Clifford was excellent, I’ll come back just for his excellent customer service
Did great! Good timing.
Excellent service.
Work is always performed well. Excellent communication between staff and customer
Auto inspection. However, I inquired about many other services and they went out of their way to get answers for me.
Gary from service was Professional, courteous, knowledgeable and great to deal with.
Excellent
Quality service and professional
Very professional and goes above and beyond to satisfy their customers!
Gave us a great deal on a vehicle
Recall
Easy
Evan Circe is the best!
Great communication and very friendly
Trading my car and everything went smooth
Sun roof repair... would not close properly.
Got in out quick
Fixed right First time. Very happy.
The staff was courteous and highly effective.
Excellent service
Did the job that was asked to do.
In and out asap
Great service team.
Excellent folks! Highly recommend!
Inspection and a recall on the rear camera
Excellent service. Timely.
Prompt and efficient service.
Very good experience!!
Professional, prompt and proactive.
Software update on my mach e
Very good
Very professional.
Friendly and informative??
recall & service
State inspection performed
Vermont safety inspection
Professional service with a smile. Job done right.
Great communication and very attentive. Thank you!
Heritage Ford service center continues to meet all my needs and provide excellent service. I purchase my car from them six years ago and they have always treat me as I purchased it from them yesterday.
The techs were able to diagnose a leaky stem issue in the tires and fix it.
Had a recall and an issue with my trim, quote was fast and they stayed in contact with me by text all day. Great friendly service.
Recall item
Heritage Ford replaced a climate door actuator. It required removing the entire dash board and front seats. Heritage kept me informed about the process and got the job done expeditiously. I would recommend using Heritage Ford to service your Ford vehicle.
Prompt,courteous and professional