Reviews of Koons Ford of Baltimore Service Center. (Auto Repair Shop) in Baltimore (Maryland).

Koons Ford of Baltimore Service Center

835 Reviews

317 Comments

Auto repair shop

Auto repair shop

6970 Security Blvd, Baltimore, MD 21244, United States

Description

Information of Koons Ford of Baltimore Service Center, Auto repair shop in Baltimore (Maryland)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Koons Ford of Baltimore Service Center

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Reviews of Koons Ford of Baltimore Service Center

Amy Christian

Excellent experience. My service representative was Jay. He is outstanding. Phenomenal customer service, extremely knowledgeable about the mechanics of a vehicle, very fair and honest. Really makes sure the customer is completely satisfied. Please keep him , if he leave I will follow. Best auto representative ever. He definitely deserves a bonus. Keep up the great work Jay!

Maureen McCarthy

A recall on the transmission cable bushing was needed. I’m a caregiver and need my vehicle 24/7. It was completed in just a couple hours and I was able to get back on the road. The serviceman was awesome. Pickup was easy. And therefore, the service was great!

dennis fountain

Jay at Koons Ford (security) is the best service advisor ever! Really I should say the greatest! Kept me well informed about my vehicle! The mechanic that work on my vehicle is great! I must say that the staff is very professional! Jay and staff keeps me coming back! This is my second vehicle from Koons. I would advise anyone to go get your vehicle from Koons Ford! They will treat you like family!

Debbie Saxon

I was able to bring in and leave my vehicle earlier than it's scheduled appointment time. Which helped me out because of a change in my schedule. I was in constant communication with my service advisor David through text messaging which I was very pleased. By using this type of communication, I was able to give approval for some extra services that had to be handled. Thank You Koons Ford for everything.

Paulita Sheridan

I brought my truck in for a oil change , they did a great job as always . Koons ford service is the only place I take my truck . I been a customer since 2012. The hours are great with my schedule. The service person I always ask for Mr. Jay due to he understands the business and listen to you . Mr Jay is very professional and will always call you with a service update on your vehicle. He is definitely an access to the company .

Renee Moore

Great experience! Special shot out to Jay (Service Advisor). He always professional and goes out of his way to make sure the customer is good. He does the research to verify if you have a current warranty and request approval if the services warrants a rental. Jay is the Best!!!!

Dawn Kerr

Melissa was very polite and respectful. I had a recall on my transmission cable. I was told that it would take about two hours, but it was done sooner. They also gave me a list of things that they went over so that I know what I needed to do in the future. I really love the service here.

T J

I’m not sure what was done. I went in for my 10,000 miles check and I made an appointment 2 weeks in advance. There’s still no urgent care for the customer once you arrive. I stood inside for 3 minutes without being greeted and only 1 attendant was with a customer. It was no other customers in the service area. Once I did get noticed, the attendant was helpful. I waited 2 hours for the service. I asked for the shuttle service online. I’m just disappointed in this place. I didn’t even receive the car paper with the colors on it to let me know what was done and who helped me. They use to leave a business card stapled to it. My brakes have been squeaking since I purchased the car last year. The attendant did explain the noise and both attendants working were nice and friendly.

Vicky Distance

My experience at Koons Ford is always a very good one. They keep you informed about your car and what's going on. Some times your there longer then you intended, but to have your car running smoothly it's worth it.

Āijí “Dr. Aijí” Egypt

It was a recall. It took most of the day. The appointment was 9:15 a.m. and I was finished by 3:30 p.m . I was entertained by conversation with an interesting person also waiting. We watched the food channel while waiting. That was nice. Busy place that day. It's clean and friendly at Koons Ford.

Sarah Kampsen

Had a fantastic experience buying my truck there. Ammar was the best salesman I've ever worked with, and the entire team there were just the nicest and most helpful group of people. I never felt rushed or pressured. Would definitely recommend.

Faith Stewart

The alerts for my 4WD were engaging on the dashboard causing other alerts to pop up. This is happening far too often. The second time this year alerts have popes up within 6 months causing me to rent a vehicle for days. However, the service person John was extremely helpful.

Paul Lubell

It took nearly four months to get my car repaired as there was a waiting list for the required parts. At first, I would hear from Koons weekly. Then monthly. The final two months, I did not hear at all until they called to say that my car was ready for pick-up. Communications certainly could have been better.

Ron Ebelein

I recently purchased a new vehicle from Koons of Baltimore and received the best all around service from them. My salesman Jake was very professional as well as the Sales Manager and Finance department. I would highly recommend anyone looking for a vehicle to go see them

Karen Mitchell Carothers

People were nice, didn't treat me like an idiot because I'm female. Car was done same day. More expensive repair than I would have liked, but that wasn't their fault and the price was fair. Second visit to this dealer for repairs (bought car at another Ford dealer, impossible to get service appts at that dealer). Would return for other visits that require dealer service.

Wendy Tovani

The service technician and all other staff were very pleasant. The wait time was excessive for an oil change though. I had an appointment for 8:00 am but was not out of the service bay until after 11:00 am. This seems to void the need to make an appointment if you are going to wait hours in the end. Overall the experience was ok minus the wait.

Trenessa Annibal

The entire Koons Sales, Finance, and Service staff is 100% an example of professionalism at its utmost!!!! Even after the sale you’re not forgotten and you’re still treated like family. Mark and Jake in Sales, Steve in Finance, and Ben in Service are prime examples of what first class service is. We have and will continue to buy all of our vehicles from Koons in Catonsville!!!

Justine Cole

Took my 2013 Ford Focus in for an appointment on the 29th of September because whenever I turned off the air conditioner or heat, I would hear knocking sounds. I had a lot of problems getting through to the service department by phone for the week and one day my car was being serviced. I needed updates on my car. I called, and called, and called from morning to evening for several days and no one answered. I got a recording from the service manager a few times, and left a message. I left a message for my service technician. She did eventually returned my call. No one should have to wait as long as I did for a return call. When I picked up car on October 7th, I paid at the desk, and waited for my car to be brought to me. When the young man got out of my car, I noticed plastic bags balled up on my passenger seat. I asked him if he could throw them in the trash. He told me they weren't his, they must have been mine. I had nothing on my seats when I brought my car in on the 29th. I was not happy, they were some plastic bags from their parts! I hope my next service experience will be a lot better.

Tony Cole

It is always a pleasure to know that your car is in good hands when Mr. Jay Stewart is involved. He always provide EXCELLENT customer service, making sure your vehicle is checked in quickly. Providing updates on the progression of your repairs, and inform you any recommedations the Technician finds. I also want to give a shout-out to Tech. Gary Servance. Thank you for your HARD WORK as well!!!

cheryl ismael

They were very professional. The mechanic David came and spoke to me and explained what was done. What was under warranty. Also he told me the truck was manufactured in Canada not in Michigan. However the truck is experiencing some problems which the brakes but weren’t covered by the recall because it was made in Canada. He suggested that I call Ford Motors and try to get the repair covered

Gene Balmaceda

Customer service is great and price very fair, however the amount of time it took was unacceptable. I was quoted 1.5hrs. It took almost 4hrs for oil change and tire rotation. I understand things come up but that was just way to long.

Andrew Brown

Melissa did a great job at being responsive, clearly communicating pricing and timelines, and I got my car back on time as promised. Work was conducted very professionally.

J. ONeal

Went in for a recall service repair and that went well. At pick up just so happens an un related issue popped up out of the blue. The service manager Ben went out of his way to make sure to give me the truck back FULLY functional. The problem was fixed at no cost to me. Excellent service Koon's keep up the good work.

Trung Tran

one of the best service I've received at a car dealer service. David Eichhorn was awesome, he thoroughly check our car records and explain everything and more. Thank you.

Eugene Gregory

Needed a few things done for the up coming months because I wanted to be prepared for some possible bad weather! Everything was done nice and fast, and I had 4 things taken care of! Thank you for a great experience.

Susan and Gary

We had an issue with the terms of our purchase of a used Mustang from another Koons (non Ford dealership) - Ben , Prema and John were very helpful and professional in solving this matter and expertly repaired our Mustang.

Shawn Brown

I didn’t have an appointment, and I’ve never been a customer. My check engine light came on so I took my Lincoln Aviator in for service. They greeted me with open arms and took care of the situation. I will be a customer as long as I have my Lincoln

Denise Gross

Jay Stewart was amazing 👏, he walked me through everything and I also received and awesome price with me being a female retired senior. Thank You so much Jay Stewart!! …

j Price

Always been treated good at Koons for auto repair and maintenance and I like that they does a muli point inspection and recommend services for your vehicle but they don't pressure you to get them

EC Black

Needed fuel pump replaced on my 2018 F-150. Koons did a fantastic job. Jay was great and kept me well informed!

Gary Scott

Jay was friendly and was very attentive to the problem with the engine. Kept me updated on the repair and the service was fast and efficient.

Tony Muniz

Jay was amazing helped get my truck serviced as quickly as possible and save me money on a rental car and the cost of the service

Gary Logan

Not happy that my vehicle transmission was reprogrammed without my authorization. So, the vehicle does not accelerate the same as it did when I purchased it. Also, they no longer offer nitrogen tire inflation. Otherwise, the service seemed okay.

jemeka evans

They are all Funny, and Awesome. They get you in and out! I love my experience every time I go there.

Dawn Taylor

Jay, my service tech, is awesome! My vehicle was diagnosed sooner than expected, repaired, and returned to me before the timeline we discussed and at an affordable price! I appreciate Koon’s Baltimore for their time & attention every time I have my car serviced. It does not go unnoticed. Thank you!!!

Kyle Haas

I brought my old focus in for an intermittent shutoff issue. David in the service department was incredibly knowledgeable and helpful. He and the service team helped clarify the issue, and how we should handle it. They also went out of their way to not charge extra for unnecessary work. Overall a very positive experience.

Karen Seggerty

Jay my service writer was great. Nice, listen to what I was saying. Great person to have working at Koons. I will ask for him any time I have to service done on my vehicles.

Andrew Kornegay

My appointment was 8:30am and before I could get engrossed into a nap I was informed my scheduled maintenance was completed within the hour. All the i's were dotted and the t's were crossed. Well Done Koons Ford!😁 …

Aaron Singletary

Replaced the rear door lock mechanism and tailgate lock...I was upset my 1day job turned into a week and no vehicle loaner provided for me ....I'm ALWAYS being told they have no loaner ..but when I purchased this warranty it was SUPPOSED to be included. What happened to you getting your vehicle back clean,free of mechanics grease on the doors and everywhere else they touch .Noone cleans your vehicle nomore just give it back to you like that is exceptable. On top of that I received a letter quoting to offer me 91,000 to trade in my truck but when I take it there they tell me and 11,000 dollar difference in price. O mr.singletary we can give you 80,000 the market changed..(yeah ok).I'm going to get the 2024 f450 platinum I'm just not sure if I'm going to use koons again.....too many inconsistencies told to you as a customer I don't think it's right to mislead you like this over and over and they don't have diesel mechanics available. Nomore.Thank you for your consideration of my letter.

Angie McFaddin

My husband was traveling through when our 2021 truck went into limp mode because of a DEF fault. I had called every dealership within 100 miles along his route and no one would even look at it for 3-4 weeks. He limped it in to Koons of Baltimore. The service dept was so nice and said they would do a quick look over and see if it was something simple. It needed a part and they sent someone to another store to get the part, put it on and got him on his way in just a few hours. I can't say enough about how nice the service staff was and how appreciative we are of their willingness to help us with us being hours from home. I highly recommend!

Bryce Campbell

My experience at Koons was great. I worked with Jay, he went above and beyond to ensure my needs were met. I will be coming back for future services!

Kelly Watson

I had a amazing experience with Jay, he is always professional and provides quality customer service. He is very detailed, clear and right to the point. He goes above and beyond the call of duty every time I have had a encounter with him. He also represents the organization well.

Kyle Manikowski

Koons ford in Baltimore is bar none top of the line best. From sales to service you receive professional and honest service. I recommend koons to all of my friends and family for their automotive needs. Keep up the great work!

Barrington Redwood II

Great place to have your car repaired. They were very nice to work with and does excellent work. I guess that is how they can warrant their work.

Tyler Bacon

I bought a Maverick from Robert and he was helpful with entire process!! From ordering the vehicle to saying in touch about the production updates. I highly recommend!

Dakota Wilson

Service staff was amazing and very attentive, didn’t waste anytime getting me helped. The service was quick and headache free and didn’t try to sell me any services I didn’t need. Highly recommend!

Victor nonyabusiness

Honest team… Very quick and efficient friendly and fair. Will do business with them again when I go to buy my Ford full size Bronco

Douglas Miller

As usual, very efficient and courteous. From the time I call to schedule until my service is complete. Jay is always courteous and informative.

Pat McKindles

Had a great experience as always. My customer service rep Jay always takes great care of me and my vehicle.

Sherry Jones

My truck was involved in an accident. Koon’s did an excellent job repairing and restoring my truck. Their customer service and professionalism was beyond expectation. Justin was very professional and keep me up to date on the entire process. This is the beginning of a new relationship with Koon’s Ford.

Nicole Woolford

Jay Stewart is the best service advisor. Always professional and efficient.

Arti Jones

David was an excellent service tech. He handled all my concerns and made sure I received the best possible assistance.

Mary Leath

Had to return the next day even though I had an appointment for 9/19/2022 for 7:30am for recall on brakes theydidn'thavetheparts that were needed for the recall . Did return 9/20/2022 at 7:30 am .

Melanie Diggs

Excellent Customer Service was given by Jay. He kept me abreast of the repair and shared information about financing!

Delesia Manning

Had an amazing experience with getting my truck repaired. My advisor and tech explained the problem and made sure that it was taken care of.

Felicia Urquhart

I must say that one, I was greeted with a warm welcome and smile; two, the genuine concern about why I was there was impressive; three, Jay Stewart, kept be abreast on everything that would be and was happening with my car. Including, providing me transportation to Hertz to pick up a rental. What we thought would take 2 days took a complete full day. The other impressive things was, they did a courtesy inspection to keep me “in the know” of my car and what would be needed next. I, personally, know nothing about cars, but Jay Stewart and the team at Koons Ford, let me know that it was okay…they will take care of me and my car!!! Kudos to Jay and the Koons Ford Service Center!!

Babar Shafiq

Thanks so much David. You were absolutely excellent. Thank you for insisting on a new replacement transmission. Much appreciated

Mia Mia

From arrival time to pick up Josh made my time there a seamless process! The communication was great while my car was in their possession. They replaced my water pump in a timely manner. The rental process was easy as well At Koons Ford everyone was so pleasant and helpful which is nice when you are worried about your car. I wouldn't take ny car anywhere else!

robyn vince

The service was excellent Mr J made it happen he did a great job

Richard Redett

Was in for an engine recall repair. They were courteous and service was prompt. They made it very easy.

Kim Adams

As always whenever I visit Koons Ford of Baltimore, I always have good experience with the staff friendly and good customer service. Thank you Melissa Hall!

Thomas Gary

I was greeted by my svc advisor Mr JAY and was welcomed gracious and allowed to wait in waiting room and not long after, was released to enjoy the rest of my day and that vehicle was finished with a smile and I was pleased with his professionalism. You guys at Koon has a gem.

Adrienne Cox

I came in for a routine oil change and my servicemen Jay is always there to assist me with any routine maintenance concerning my car. He's always very professional and the fact that I've now moved across town but still give my business to that location says a lot.

Doris Brooks

I got an oil change and it was done very fast. My advisor Jay Stewart is always so friendly and very professional. Id like to give him 5 ☆'s.

LA H

It is always a pleasure working with Jay. He is always quick, efficient and knowledgeable. I try to pick him whenever I schedule an apptmt.

Chanel Nixon

Thank you to Jay in Service he’s the absolute BEST. It’s because of his excellent customer service that we keep coming back!!

Tammy Kreiner

Mr Jay took great care of my car and kept me inform of status and had me out in no time. Thanks Mr Jay

Tiffany Simmons

I was greeted with a smile! The customer service was great! Jay serviced my car and he had impeccable customer service as well! I appreciate all the help.

Kyle Farrar

The employees at the service were especially quick and gave me great personal service. I believe the names were Kekah Moma and John Donovan

Angela Knight

I was very impressed on how quickly my truck repair was completed and promised back to me. Jay Stewart In the service dept.was a great help to me. Fantastic!!

Anthony Jones

Jay was the perfect advisor each and every time I visit Koon's Ford

Quinesha Burden

Mr. Garcia, Mark, and Ray we’re all super nice to me. They could see that I was really concerned about my car and they helped ease that anxiety. It was super convenient being able to leave my rental there for pickup. Definitely will be going back to this location. Thanks for all your help guys.

Kenneth Anyim

Jay the Service Advisor who assisted me was very helpful. Great job

Tony Ferrara

Worked with Josh in the service department and it was a great experience. I needed an oil change and 4 tires (w/Alignment) put on my car over the holiday break and had called around to a few places and Koons was the only place that would make the time for me that day. Josh, took the time to lookup and get me a few different quotes on tires to choose from and let me know about their promo which ended up saving me a few hundred dollars in this case. He let me know that it would take a day to get the tires and they would have all the work completed in 2 days and he delivered on that promise. Highly recommend Josh (and the entire service department) at Koons Ford of Baltimore.

Terry Ford

Koons body shop provided me with outstanding customer service. The staff was professional , knowledgeable and responsive. The Manager , Ms. “D” set the tone and shared what I could expect from the team. Mike worked with me and kept me in the loop throughout the process. I was completely satisfied 😊

Carolyn Mack -MLGCA-

I was completely satisfied with the service I received. My representative Mark was awesome. He kept me abreast of the repairs and cost for my vehicle. He helped me quite a lot with my repair cost and made sure I was taken care of. Whenever I take any of my vehicles to Koons, I will make sure I call Mark each time.

Matthew Walley

Mark Drahuschak was the best service advisor I could ask for. He got me checked in quickly, kept me up to date on the status of my vehicle, and was very conversational and inviting, I felt well cared for. Thanks again Mark, keep up the great work!

Darryl Eley

I was pleased with the results of Koons ford repairing my truck.

Aaliyah777 Aaliyah22

First time ever taking any of my vehicles to a car dealer for an oil change. I was really impressed with the professionalism from the time I pulled up.. til the amount of time I spent at Koons. Thanks for getting me in and out in a timely fashion. Good Job 👍🏾 Shout out to J. Stewart and the young man who assisted me when I first pulled up. I appreciate the professionalism all the way around👑

Ashley Richburg

I am always pleased with my experience at Koons ford when working with advisor Jay Stewart. He sets realistic time frames, follow ups on promised calls, and explains any needed work or charges in detail. This makes a big difference for a single woman whose feels car jargon is a whole other language.

Jay Torsell

I received a new engine and diagnostics from them. They were efficient and fixed everything before time frame. They provided a small discount for me. Lena and the whole Koons ford family will always have my support ! I appreciate all the help so much.

LeVar S. (Rello)

Jay my service advisor always takes care of my car and needs. Always keeps me up to date in the status of my vehicle. I have brought my vehicle here every time and never had bad experience. I love this dealership and service . My car can’t thank you guys enough!! Lol

Nikia Davis

I had 2 recalls on my vehicle and received it back the same day even with them being vey busy!

Margaret Tate

Oil change and service Everything was Excellent thank you Jay again for your professional service and advice on my vehicle

N Sters

I had the F150 recall work done and am very pleased with the service I received.

Kat G

Fast and friendly service. They were very helpful and transparent with costs and service. Would return!

Dana Ashton

I had my sunroof repaired and not only was my car ready in a day and a half, the cost wasn't over the top. It was clean when I left it and clean when I picked it up. No mess left after the service was completed. Jay Stewart is my service advisor and kept me informed the entire time. Although he gave me his direct contact number, I never had to use it because he always called me first! This was a good experience.

Larry Scheinin

Koons Ford sales and service are top notch. I purchased my vehicle there in June 2014 and very happy that I did. I am also happy that Koons Ford policy that customers can have a regular service representative to handle all service needs. Jay has been my service representative for some time now. He is professional, honest, and always recommends actual service needed. He is the greatest. I brought my vehicle in for a recall, oil change, and tire rotation. He highly recommended the special service package better than The Works for less money, a new air filter and front breaks that I immediately agreed to because I trust his judgment. Needless to say, I am a happy camper.

traci pitts

I have been dealing with Koons for over 20 or more years and I can truly say. They are the best. They are great people and it's the only dealership I use. I have purchased many vehicles from them and I always use the service department. They have become a part of my family. They do a great job..hats off to the staff at Koons. Hats off to the service and sells department..big luv

Al Drozdal

Went in with the idea my service was about 200 to 500 bucks. Almost 1000 and did not even get the work I expected. I have lost trust. In mid morning not out till lat e afternoon.

Jaye Gibson

Jay is always so great . He is very professional and ensure service runs smooth.

Oscar Herrera

I purchased a F150 XLT... costumer service was excellent and very informative

raymond atkins

The staff at Koons on Security Blvd are excellent..Quick clean thorough and very pleasant..Cannot say enough good things about the service and the staff..Exquisite experience..This Staff is flawless

Lori Gonzalez

I come to Koons for all my car needs. The service attendants are very pleasant and kind. I didn't have an appointment but my tire was flat from a puncture. They repaired it and put my donut back. It took a little bit but I was able to drive my car out repaired.

Robin Davis

I had a 9 am appt. I did t have to wait at all!The employee who greeted me first was pleasant and friendly. Cynthia was professional helpful. She made sure I had a ride home while my was being repaired and also a shuttle ride back to pick the car up. I thought it would be a long while to get my vehicle back, but it was done quickly.

Will Buie

My recall service was quick and very professional. I will be back for my future service.

William Henderson

Service was great and completed in a timely manner. My service representative was helpful and courteous. My major concern is the Covid mask situation in the area where service representatives meet the public. My representative was properly masked. However there were 2 representatives whose masks were loose fitting and their noses were fully exposed. As I am a 70 year old customer I am unappreciative of their lack of consideration for others.

Rob Mor

The service manager Ben is phenomenal. Thanks for getting my bumper fixed!

Rhonda E

After issues w/recent service I came bk into the dealership and Jay Stewart was quickly able to diagnose and eleviate both my stress and NEW CAR issues w/ ease and professionalism. Manor of service was greatly appreciated and I look forward to working w/him in the future.

tev hatcher

I dropped my car off the evening before my 8am appointment the next morning for an oil change and tire rotation. By 3pm the day of my appointment I had not heard from Koons or received any kind of status update. I called the Service Dept. several times and kept getting transferred to a voicemail where I left a msg with still no response. About the 4th time calling I was able to speak to someone who said my car still was not ready despite having an 8am appt and that it would be ready by the end of the day and it was ready approximately 4pm by this time. When I went to pick car up, no explanation was provided until I asked and was told they were short handed that day. No apology or offer of discount was offered. A simple call to explain what was going on would've been appreciated. This was the worst experiences I've had with Koons.

Jason Clark

I had my oil changed, even though they were extremely busy they fit me in. I just moved to the area so I was shopping around to find a Ford dealership, several didn’t have availability for over a month. I waited for the vehicle and serpent time speaking with the staff, what an amazing group of people, extremely friendly and helpful. I found my local Ford dealership.

Reginald Lawrence

Jay Stewart was my service person he was very knowledgeable in his job. His customer service etiquette was excellent. Plus he kept me up dated on everything dealing with my vehicle.

Stacey Chew

I would like to Thank Cynthia!! She was very kind & very professional. I returned to Koons to get my 1st Maintenance check since buying my dream vehicle from here May 1st. I was in @7 and out by 8:15am. I would also like to also Thank the mechanic for helping me keep my vehicle in AWESOME shape.

Reginald Smallwood

My technician was Jay. Actually, this is my second time dealing with him. On both occasions he was approachable, informative, and cognizant of my needs and time. For as long as he remains an employee I will request his assistance!!!

Patrick Murphy

My rating applies to my experience with the personnel at Koons Ford specifically. They were professional, attentive, kept their word on keeping me apprised of what was happening regularly. However, Ford customer service was another issue. The part to fix my car was not available and my car was in the shop approximately one month. I have to ask why Ford would ever let a situation get to where they cannot provide parts to repair their own vehicles but that is what happened. Again. My dealings with the personnel at Koons ford to include Jay Stewart, my service writer and Tisha, the service manager were great. They did everything they could do for me.

East Baltimore

Service reps are your interface with the department. My Service Advisor Cynthia Harvey is absolutely fabulous. She explains the work clearly, offering value and unexpected savings. All the work was well done and on time. I had to return for a back ordered body part. Cynthia was able to get me in and out in only half an hour for that part installation as a walk-in, no other Service Department does that. Outstanding dealer service thanks to awesome Cynthia and the professional courteous service technicians. The Koon’s Ford Baltimore Service Department receives full marks!

tyrone conway

My experience always good they keep me inform why I’m waiting

Candace Carson

I had an emergency with my car so I didn’t even have time to make an official appointment. I took my car in and Jay took very good care of the car. When I left all the lights that were on in my dashboard were officially off.

Donita Hood

Service Writer, Glenn Pierce was professional, courteous and proficient. My car hood did not open, he reviewed the problem, reached in, realigned the hood lever attachment and it opened. It took one minute. Then, the technician completed the oil change and tuneup. Glen provided timely and efficient customer service. Koon's Baltimore Ford needs more service personnel like Glenn.

Cheryl E Dixon

I went there to have the brakes & rotors on my 2007 Ford Expedition replaced only to find out that there was so many more items that needed to be replaced/fixed that it was going to cost me almost $5000 to do so. Glenn Pierce, the service tech, was very upfront about everything that needed fixing/replaced & sent me up to Robert Young, sales guy, to see if he could get me in a newer vehicle given my bad credit, divorce & a few other things. They both were very nice, kind, personable and I would recommend them and Koons Ford to my friends.

Thurman Person

My experience with Koons Ford was great. My purchase was made there and my service was done there. Great job from beginning to end. Thank you

Sheila Jones

I had noise on my brakes and they was real loud so they fixed it and so far I don't hear the squealing noise no more thank you

Angie Rountree

This place was super busy but I was able to get excellent service within 3 hours. I will definitely be back for more services. Kudos to Koons Ford👍 My experience with Koons of Baltimore was a pleasant vibe. The staff are highly trained and very knowledgeable in my opinion the best in the DMV. This is my third time there and three times was a Charm. Kudos to Koons of Baltimore👍👍

Ladena Sketers-Anderson

Mr. Jay was very professional and knowledgeable about Ford products. He contacted and informed me of what was being done and approximately how long they would need to keep my vehicle. During pick up he went over and explained everything. The kind of customer service Mr. Jay demonstrated, keeps me as a customer with Koons Fords located on Security Blvd 21244. You need employees like him to represent your company on the front line. Thank you Mr. Jay for showing you care about your customers. Mrs Sketers Anderson.

Cathryn Johnson

The technician that did the work did a great job. The communication with the advisor was horrible. I spent more time following up with them then they did with me. I had to keep calling when I was told car wouldn’t be done and then that day come and there’s a new date. Rental had to be extended twice. I had to do the follow ups to make sure that got communicated. Maybe same company but definitely not the same customer service as Koons Mercedes in Catonsville.

Dannielle Tilton

Laina in service went above and beyond to make sure we were taken care of. We had our car towed to the dealership after hours for a popped tire and she called me first thing in the morning and stayed in communication with me through the whole process. While everyone is tirelessly working right now, her good spirits really made a difference for us. Thanks again, Laina!

Daniel Goodman

The Koons family is always a pleasure to work with ,especially the service department. I've never had a problem that wasn't taken care of quickly. Marty is a professional employee who has always been helpful and courtesy. Keep up the high standards.

Marc Epstein

Koons did excellent body work on my 2014 Mercedes Benz C350 4MATIC. They repaired my front bumper damaged when an SUV backed into it in Brooklyn, New York. At the same time, I had four dents removed - 3 that looked like hail damage and 1 was a door ding - and I had the hood sanded down and repainted due to road damage. The car looks like it right off the showroom floor. This is the second time I have used their body shop services. I highly recommend them. They take the time to make sure it's right before giving your vehicle back to you,

tonita burnett

It was pleasant. The service provider was very courteous, kind and understanding

Desiree Kellam

I love the customer service! Employees are very personable, knowledgeable and easy to talk to! I trust Koons with the repair and maintenance of my vehicle! Great job team!

Kaleah Daniels

Jay Stewart is the best service advisor there is. He’s always courteous, professional and willing to go an extra mile to help. Give this man a raise! He works harder than most to ensure his customers are taken care of. Honestly, he’s the only reason why I continue to do business with Koon’s Ford.

George Brooks

Excellent service and repairs. Kept me updated during the entire experience!

Marie Allen

Jay Stewart is a great employee he alway make sure my car is up to standard what ever needs to be done he let's me know he is very professional and very good with people skills. Thank you Koons Ford for all the great work that you do. I will be back

Johan Rivera

Great service. I was kept informed and updated regarding the time required to get my vehicle maintenance completed. I would definitely return here for service in the future. Thank you!

JOHN DONOVAN

Excellent and timely service. Advisor was friendly and knowledgeable.

Tamar Gladden

Had a wonderful experience. Went in for a check engine light and the car was ready by the next day, way faster than anticipated. I really appreciate Jay; he was SUPER helpful!

Brenda Engebrecht

Have been going to Koons Ford on Security Blvd to service my used car. Jay is my service advisor. Despite his busy workload, he has always been available, professional, courteous. He will bend over backwards to provide great service

Wilbert Reynolds

Ulessley was very professional and knowledgeable and courteous. He kept his promise Time. I really enjoyed my visit at koons ford service department. I will be bringing my truck back to koons ford service department again and again. Thank you Ulessley for taking good care of me.

Anitrah Hitchcock

I have been bringing my truck to Koons on Security Blvd since 2011. Where I brought it brand new my rep Jay Stewart is awesome. He’s been taking care of me for years. He always goes above and beyond to help his customers!

Lorraine Young

I love my service advisor Mr. Green, but waiting 4 hours for a oil change and 35,000 check up is not right and having a low air in a tire.. I made an appointmen, you should honor that. My time is valuable and I just don't think you guys get this. I was offered a ride home, but was not going to be stuck there till you decided to bringback my car

Janiecka Brown

Everyone I came in contact with was friendly and professional. My service representative Jay, was awesome! He kept me up-to-date and had my vehicle ready when promised!

Janice Saunders

Staff was okay... on 4/13/22 took pics of my vehicle and my email address ( driver door issue and is under ford warranty) ....was advised jeff would email me for an appointment...still have not heard anything..meanwhile my door latch is broken on the inside and my window wont come down.

A.J., Showcase

I was in and out. The service rep, he was very helpful.

thequeenofmylife2

My guy Jay!!!!! He is always so professional & efficient with my car maintenance! He has wonderful communication & always has a smile on his face! He is the only person I trust with my car!

Donald Williams

Repair or install transmission in truck for F150 my experience was great I was in A rental car for seven days while my truck was being repaired it did not cost me anything I’m glad I had that extended warranty on the truck my service writer was Jay he was just great understood my problem attention to details and he just did everything he could to make things work in my favor I want to thank Jay personally and please give him a race I would recommend coons for it to anybody looking to buy buy a vehicle or trade-in they are great.

CALEB king

The customer service provided by Glen of Koons Ford was outstanding. He provided all the information needed to make a decision on the repair of my vehicle. I have used Glen of Koons Ford multiple times and have always been pleased with the service he provides. I strongly recommend using the Koons Fords to service your Ford vehicle for repairs.

Larry/Liz Schwartz

They did a good job with what the car needed. Kekah was very nice and professional.

Charisse Gordon

I went in for oil change and maintenance. All staff that I encounter provide the best customer service experience.

Matthew Gary

They made the service an appointment and it went very quick in and out i was very happy with the amount of time, no confusion my questions where answered right away and i was very satisfied with the serviceman that handled my truck

Jonathan Hobbs

Keep up the good customer service that you are giving to your customers

mark carlyle

General manager Denny and body shop tech Jeff Klass were outstanding ! I’ll refer all my friends and family to Koons in the future ! Happy customer & Happy New Year ! Thanks Mark C.

T C

I have been coming to Koons Ford Baltimore for 4yrs, ever since I bought my car here. I like the quality and professionalism I get every time I bring my car in for general maintenance or repairs. So much so that I travel over 30 min to bring my car here.

Amy Madigan

Very good service! Great people, too!

William Higgins

Technician pulled nail out of tire discovered that I didn’t need new tire, thus saving me 200 for new tire. Service was great accept it took 3 hours 🤷🏽‍♂️ …

Perry Peace

Service was on time. Service writer explained needed and recommended services. My only criticism is that the writer offered full price for brake service when there was a discount offered on your website. I would have thought he would know that. It gave the impression of dishonesty, which can destroy customer confidence.

Joanne Williams

Repair wheels/replaced rear light casing due to water getting in the back light from the rain.

Erika Gavidia

my family and i have been going here for sooooo long. so nice and very welcoming. we literally live 5 minutes from another koon ford but we would rather drive a little more just for this place.def would recommend to everyone. Jermaine is so nice and awesome too! love this pkace 10/10

Bruce Poole

Yeah I know everyone says dealers are expensive to get cars repaired at, but the sense of knowing your car is fixed right the first time far out ways the cost. I bought my car here and they are the only ones that have fixed it or done maintenance on it. My car has lasted over 12 years and it is still running strong thanks to this wonderful maintenance department. I have not any problems with any advisor or mechanic here and I have not been overcharged. Each problem no matter how big or small was taken care of promptly and professionally. I will continue to be a loyal customer to Koons Ford and my next car will be bought here as well. Keep up the great work your the best in the business as far as I'm concearned.

Kevin Hazelton

Getting my car serviced was not a problem. Was kept up to date on progress. Got my car back sooner than expected. The problem had I was when I went to ask about my warranty. I got a sales pitch, and not the answer I was looking for.

Shelly Squire

My experience was good. I got everything that was suppose to be done. Jay is a excellent service writer. His been doing an exceptional job. Kudos to him.

A L EDMONDS

Koons Ford of Baltimore staff and service departments provided professional and expert repair of my vehicle even during the effects of Hurricane Ida. Their exceptional service continues to keep me as a loyal customer.

Clint Lecy

I was advised to bring my 2012 Ford Focus in for a recall to check the door latches replaced a couple of years ago. After the latches were replaced I received an email from FoMoCo to send photos of the the latch serial numbers which I did and which FoMoCo acknowledged were the replacement latches. I was called the day of my recall and told the latches had been inspected by Koons during a previous visit by me.

Ronald Chapman

Very knowledgeable friendly car was ready when they said it would be service rep very helpful

Gertrude Herman

Excellent service as usual. Jay takes great care of all of my concerns about my car. He's an EXCELLENT member of your team. Service like he gives keeps me coming back to you for service

Harold Hopewell

good service nice place to do business thank you.

Jack Hardy

Car was making a noise in the front-end, we thought it was one thing, but after a few tries, they figured out what it was that was the problem and fixed it, thanks Jonathon and team

isaac kigula

I worked with Norman and he provided me the best customer care and help from welcoming me into the facility to handing me the keys to my truck. Thumbs up to you Norman

Alex Goodwin

From the person working the service drive to the service writer inside, they were professional and courteous. Had the vehicle back in a timely manner. Will definitely be going back for future services.

Quaniqua “NiNi” Spriggs

My experience was good. I think the person that was helping me name is Josh(not sure though lol). He was nice.

JOEFRESH PAGE

Jay Stewart great. Good communication and truthful in his diagnosis.

Joshua Townes

Great & fast process! Will come back!

Jason Reed

Employees were attentive, good spirited, and communicative

Wanda Goodwin

J did an excellent job in assessing the issue and resolving the issue of my car

Jamahl.L

Me and my wife both purchased vehicles from this location, and are very much pleased with the customer service. Unfortunately a good friend of ours no longer works there, but if you have any questions I would recommend talking to Mr. McLaughlin! 👌🏽 …

Vincent Williams

Very informative service rep Jay Stewart was assigned to me and yes he was extremely informative on the services that my Ford Flex needed even though I disagree he was more informative about the safety of the vehicle and how stuff should be taking care of he needs a raise because he does a great job in making first-time customers feel at home especially since I normally go to Bob Bell Ford

Dwayne Walther

Recall was done all was good they needed car another day to complete the job. The only thing not good was trying to contact some one in service Friday afternoon no answer left message but no call back. I needed a ride but I got ride !

L Hailey

Had a great experience. Great customer service and vehicle was diagnosed and repaired in a timely manner. Koons Ford is always my go-to.

The Beegs

The service was friendly and prompt. I also love the customer lounge where I could plug in and set up my remote work capability while I waited.

Jachelle Hill

Ben was great got me in and out as well did preema excellent service

Crystal Green Randle

J. Green was very helpful and knowledgeable. I really appreciate the fact that he assisted me with the Ford app which I knew nothing about. He's the kind of genuine person we need more of!!!!!

James Ellerbee

Very knowledgeable about my vehicle but also very expensive. They charge 149 an hour for labor. Will probably go somewhere else because of the labor costs since vehicle is 8 years old

C Gooch

I took the car to the dealership for an engine light diagnostic. I was informed of the results and was told the cost of the repairs and when it would be ready. The car was ready on the date the service rep, Jeff S., told me it would be. I would go there again. Clarence G.

Steven Greene

I knew I had an appointment with service department for routine maintenance & oil change... I was dreading a long wait...but the Service department had my Truck finish in less than 2 hours...Big Smile

Deborah Everett

My advisor was very polite helpful and knowledgeable. The work was done in a very timely manner and their quality of work is top notch.

Ummyusuf Sahar Abdus Sabur

Clean place. Friendly people. Pretty good car selection too. You can get about any type of vehicle there ( SUV,truck,sedan etc)

Alpin Brown

The service I had at koons Ford was simply put amazing I enjoyed the friendly attitude towards customers and straight to the point disposition towards fix and caring for cars I’m 24 and thoroughly pleased at the services and maintenance given to my vehicle

MrWarrenD

Once again a great experience at Koons. They take great care of me especially Jay Steward in the service department. Highly recommend reaching out to Jay if you need service

Brian Bleess

Dead battery and transmission acted up shortly plugging in a "snapshot" device from Progressive Insurance. Transmission shifted roughly and sluggishly, and would not go into high gear. Koons was able to troubleshoot and fix by reprogramming onboard computers.

William Jackson

I had a wonderful experience at Koons Ford Service. I been a customer over 19 years.

Sharon Williams

I have always gotten very good service with Koons in Woodlawn. I have also had body work done there. Two years agoI purchased a 2017 Lincoln MKZ.

Kevin Joseph

Friendly service performed in a timely manner. Car was very clean upon return. I have always been pleased with the service at Koons Ford of Baltimore.

Shanes BassFishing

Service team was great only issue was the sales dept failed to mention there’s 100$ deductible to use the extended warranty that you pay a premium already for so if you have an extended warranty you will be covered for the work but expect to pay 100$ to pick up your vehicle

Eric Jamison

Left vehicle for repair, came back In about 2 hour.

Vincent Thomas

They changed my oil but I couldn't afford the other services like lug nut replace to high to replace and I feel the lugs that they put on the OEM part are cheap and they will not put good lugs on the the car from the start and to high for filter replacement

Patrick Jacobs

Purchased a used truck. Very fast and efficient.

Natasha Alpheus

Jay is the best service person there he is professional and attentive, when ever I have an issue with my SUV I'll call him and he always take good care of me, he keeps me up dated on what's going on weather I'm home or at the dealership

Annelle Primm

Jeff was so professional, kind and skilled. My service was performed in a timely manner with excellent communication. I was totally satisfied and pleased.

Erin Johnson

The wait times even with an appointment while waiting has be 2 to 3 hours.

Karen Fowlkes-wing

I wasn’t feeling well but Josh made sure I was comfortable and another young man gave me some water they were very courteous and hospitable thanks guys

Millard Streeter

My rep Jay is the best. He's a true professional who cares.

Charles Davenport Jr

Service advisor keeps me informed of the status of my vehicle, and called me when it was done. Jay was very professional!

Trena Brezinski

My car was at the shop for two days for an oil change, brakes and rotor repair. The staff was kind although, I was told that a coupon would be applied and it was not when I went to pay for my service.

Dre' Clark

No nonsense car sales. Cheniqua is awesome.

Natalie Johnson

Jay Stewart had been my Service Advisor for over 5 years and he is the "Best". Thank You !!

oG Hazxy

Huge Shoutout to Service Advisor Jim for getting my issues resolved quicker than planned and for keeping me posted throughout service! Great job buddy! This man deserves a raise

Joseph Bright

please bring back the coffee machine in the customer service center .long time customer

Vernon Harris

I was in and out for my oil change thankyou

Barry Robinson

Was torn, in the parts department the service was fair at best. Associate was clearly bored and not very helpful. I stopped by the service department and found an associate that was extremely helpful and took care of my problem within 5 minutes.

Harold Bazemore

Service at Koons Ford are very professional and fair .Jay provides excellent customer service everytime my vehicle is being repaired.

Harry Johnson

Well thats much better! I went back to the service department and really took care of me. Resolved my issue and I was on my way in about an hour. Satisfied customer!

Isaac Colbert

Good service! No complaints

Darrius

Great customer service as always. Jermaine the service technician was awesome and kept me informed about the work that need to be done to my car.

Queen Nes

Jay was great. His energy and style his high vibe, professional and relatable. Kept me informed throughout the process.

Jim Perpley

Excellent communication from service Manager about repairs and cost

Mollie Shea

Very professional to deal with, responsive and courteous. Car looks great. Would recommend Koon's Collision Body shop for car repairs

Patricia Ward

Good job. I would definitely refer others

Keith Glennan

Jay did a great job of keeping me informed and the work was done well, and completed when promised Thanks

Danicoola

Mr. Stewart is very professional and quick. Upon walking into the service center were greeted and immediately assisted. The office is spacious and cleab.

Richard Chavis

My service person Jay Stewart was outstanding. He was very customer friendly and very professional 👏👍throughout the entire process. …

joseph wilson

Jay courteous, helpful, and knowledgeable.

Clay G Sands Jr

The company goes the extra mile by extending to you services that many others will not, such as car loaners while repairing your car. They will keep you up to date on the progress of their performing the repairs, and inform the customer on the projected time it will take to complete the repairs.

Erika Gavidia

Great service as always!! thank you David from services!!

Alice Montague

I thank The Sevice Department of Koons Ford. My 🚗 looked new.I thank all of the people who worked on my car.Thank Eric Werkman, Mohammad Saleh. …

Troy Palmer

I take my vehicle here for maintenance and the service environment is clean and accommodating. The employees are very professional in the service department.

Ingrid Collazo

I purchased my car here, its 2 years old and I always get my oil changed here. They don't offer any coupons for oil change disappointed. They don't take appointments for Saturday either - no benefits. I think I'll try somewhere else. Thanks Koons Ford - No thanks!

Pushatee

I always receive great service from Koons. This is my go to collision center. Quality work, professional, and friendly staff.

janet stone

Jermaine provided excellent service to me for an oil change. The service was fast and efficient and his kindness made the overall experience wonderful!

Ginger Baskerville

The service manager was very helpful. They were very knowledgeable. My vehicle is running very well.

Tricia Stecklein

This was the best visit yet. My service manager was friendly, informative and took the time to explain things about my service that nobody has ever done before.

buran small

I was well pleased of my service at koons Ford of Baltimore

craig mossinger

Service center needs more assistance on the customer side but the employees are very helpful and the process was very smooth

yetunde oyegoke

The guys are professionals. They knew exactly what to do and it was all done perfectly. I went in for general service and it all went well.

Sharon Williams

I was rear-ended and the repair job was expert. You can not tell my VW Jetta 2021 is not brand new.

Shawn

The service manager front loaded me for a critical recall on my Fusion. I could not ask for better customer service!

Douglas Spicer

Great job 👍 . Thanks Jay …

shanelle

Jon D was very helpful and professional. He made sure everything was taken care timely.

Saleemah Spence

The service representative was in constant contact with me and always called back when he said he would. Thanks Jay Stewart for your superior care. 😊 …

Hazel Randall

Jay is transparent. He calls me @ texts me to keep me informed! We collaborate about waiting for the parts needed to complete the job. Nurse Randall

Marishino Ross-Winstead

I can always with full confidence know that Jay Stewart will get the job done right and keep me fully informed of my service.

Khadijah Turnquist Moore

I love Koons, very educated and professional when greeting and giving updates.

Michael Paylor

Needed an oil change and it was done very quickly! Staffers were incredibly helpful and courteous!

Carl Brown

Jon at the service center provided excellent customer service and kept me well informed throughout my visit.

Sylvester Herndon

The customer service was very professional. The service waiting area very clean and COVID readiness.

Marie Auer

I received good service and was kept updated on the progress and Cynthia the service advisor was great .

Ulanda Girl

Service was fast, and very good. All associates were pleasant and very helpful.

Erich V. Lewis

And also door code access Service Advisor was excellent Shout Out To Jay Stewart thanks for your courteous service

Willie Briscoe

We had a good experience. Staff were especially helpful - Sierra, Mike Estes and Damion Greene

Whitney J

Martinez did a great job with helping me with my vehicle. Thank you!

Frank Flamish

Always professional experience!

Shelley Williams

I was impressed with the level of courtesy and friendliness shown by the service. I would definitely come back here.

Michael Lazos

Very professional outstanding service and so satisfied with my new vehicle go bronco

Jeremiah Gillin

My service was completed ahead of schedule and the staff were very friendly as always.

Elaine Jacobs

My experience was great..The service was fast and the establishment was very clean and neat…Thanks for a great experience…

Clyde Harris

Use this dealership for all of my services and find them to excel in all facets of customer service, they are always helpful, courteous, and professional

Angela Carey

Jermaine was very helpful and arranged for my ride home and back to the dealer.

Nursynurse88 (Nursynurse88)

I love Koon’s! Always great service and they take great care of my vehicle.

Sean Perkins

A Positive experience on a busy day of the week.

j mcleod

This is the second time I've come here for services/ repairs, and it was a great both times. The staff here treat you as if they value your business.

Morgan Buhl

Great service, Jay was fantastic! He was helpful and made sure everything ran smoothly!

Darlene Mitchell

Very professional and courteous. I would definitely come back in the future if I need service.

Vinay PAnde

Service dept is being reorganized for value delivery to clients. Good professionals to take care of our vehicles

Chuck Nelson

They were quick, thorough and covered all issues relating to a recall notice.

David Hill Sr

Great experience they also did a very good Inspection of my SUV

Delois Hamilton

Low mileage quick service. Very lmpressed. Less than an hour wait. Mr. Greene was excellent.

Brenda Thomas

Quick ordering of part and quick repair of side mirror.

Renee Johnson

I use Koons Ford for all of my service needs. The ones I checked are just recent services provided.

nicky huntley

Excellent customer service!

DARRIN ElZIE

Customer service at Koons Ford Baltimore Md. Woodlawn is always excellent. ☆☆☆☆☆.

Alice Lloyd

Service with a smile. Thanks David.

Diana Belton

Everything was Great even the waiting time, Thank you.

F Wilson

Brian was very polite and professional. Car repair was excellent

Beverly Coleman

Staf is always professional from the phone call to schedule an appointment to payment for services.

Amanda Breaux

Miss Lavern is a wonderful soul and I hope the Lord continues to bless her and her family. Miss Lavern's assistance was superb.

Johnnie Riley

The service was great

ROBERT Holmes

Germaine Green is a very good representative for your dealership.

Mary Thompson

Always have a good experience, wait time is really long when you have an appointment.

Robert “Arislen” Hobson

Great service! Only place I take my car for maintenance and repairs!

Garnetta West

Recall. Did a good job.

Aiji Egypt

The best service ever! Today Jermaine Green has got my service to perfection.

Douglas Somerville

Good fast service for scheduled maintenance on my truck

mike savoy

Service was ok, service manager Great guy.

Lynnette Samuels -DHS- Baltimore City

Was completed as promised and informed of any findings. Which Were told none

Charles Underwood Jr

Jay was efficient and always very helpful… he’s the best!!! ⭐️ ⭐️⭐️⭐️⭐️

netta joe

Great customer service and they feed you lol.

Jon Saboe

Wait was much longer than promised. Part of diagnostic cost was refunded to compensate.

Reggie Thomas

Nice work

Maurice Holland

Everything was good service good

Robert Bloom

There was a slow leak in one of my tires.

WILLIE J BROADNAX SR

WAS ABLE TO USE MY FORD PASS Points TOWARDS MY BILL.

Timothy Crawford

N/A

Louis Hogan

You stored my damaged AMG until the insurance company total it

david deveas

Very friendly and efficient. Job done well.

Kenneth Boyd

Larry in service takes care of the state vehicles from UMBC,Great job !

gobar1cc

Airbag warranty replacement.

Abby Hernandez

Jay is very informative and suggest best course of action for the customer.

Shannon Conway

Jay Stewart was very professional and quick.

janet landsman

No complaints. Great job

Donald Harrell

Was fair

Leonard Dorsey

Purchased a vehicle the salesperson was honest and helpful

Hillary Brown

Transmission bushing replaced

Roslyn Burks

Very good services

Merle Blair

In on time, out as advertised.

Claude Brown

Service was not too bad this time around.

carl Bowen

Everything went well thank you for your service

Albert Leigh

I had a good car buying experience.

Diane Wilkins

My vehicle was repaired and ready for pick-up on time.

Elizabeth Pietro

Friendly, great prices and quick.

sharron blandingbrown

I was in and out i had a great experience.

Vanessa Bass

Jay has great customer service.

cindy nitzsche

Was told 45 mins and it was done! Staff was great :)

Vanessa

I used Ford for my personal vehicle.

Donajah Joy

I love this dealership and service center 10/10😍 …

Kevin Braswell

Recall repair

Jeff Rainess

Great quality but long time

Larry Odegbami

Great place,

Kendra Dobson

Friendly service

George Henschel

Service was on time, safe, and courteous.

Nadine Lewis

5000 miles maintenance and Recall Service

Diane Edwards

Very pleased at how i was taken care of promptly

Millie Thomas

All great

Stephanie Salmon

Excellent

Valerie W

It was fast & quick. Great customer service

Ronald Venable

I was thoroughly pleased with my service!

Graylin Kinchen

Great

michael moore

Replaced drive axle

Thang Mung

Excellence service. Highly recommended

Hugh Stewart

Nice and clean customer service need improvement

Contact

Photos