Reviews of Fred Anderson Toyota of Asheville Service. (Auto Repair Shop) in Asheville (North Carolina).

Fred Anderson Toyota of Asheville Service

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Auto repair shop

Auto repair shop

777 Brevard Rd, Asheville, NC 28806, United States

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Information of Fred Anderson Toyota of Asheville Service, Auto repair shop in Asheville (North Carolina)

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Reviews of Fred Anderson Toyota of Asheville Service

Margie Stephans (MAPS)

Staff was friendly, we never been over there so we was not sure where to go. They should of told us when the appointment was made that it takes 2 + hours we would have been better prepared. The coke machine was almost empty plus it was taking people's money. But at least we had a cool place to sit. Bathrooms was clean and well stocked. They need a snack machine. There is one in another part of the building, but you couldn't get there because they are remodeling.

erika parks

I wanted to give a one star rating so badly. However, the service supervisor (Bobby) made sure I left happy so I will leave it at five stars. To make a long story short, I lost the fob to my 2016 4Runner while visiting NC. I was locked out and had to be towed to this dealership, 65 miles in the opposite direction of home (Atlanta), in order to have a new key made. The tow truck driver was very nice and accommodating. He knew I had been waiting outside all day for the tow truck to get to me. So, the tow truck driver offers to drop me off at the hotel I needed to book for the night because the dealership was already closed. The tow truck driver said he would then go unload my vehicle in the "service department" parking lot. First thing the next morning, I call to make sure the dealership is aware that my vehicle is on their lot. Ms. PEDI answers and says if I didn't leave keys in the overnight dropbox, they wouldn't have been aware that my vehicle was there... Well, I didn't have keys to put in a dropbox. She says, "Well, we have 600 cars on this lot and I don't know where your car is. Have the tow truck driver call me." I text her request and direct phone number that she provided to the tow truck driver and his dispatcher. I tried calling her back on the direct line three times, no answer. I call the dealership four to five times, no response. I called AGAIN and was told a manager was looking into it and would call me back in five minutes. An hour later, still nothing. I then had to check out of my hotel room (11am). I took an Uber to the dealership. It took me five seconds of being at the dealership to find my vehicle! A male in the service department walked me right to a desk... MS. PEDI! As soon as he started telling her what I needed, she already knew exactly who I was. Her face said it all. She's still swearing up and down she wouldn't have been able to find my 4Runner and asked me to "walk her out to it". As seen in the attached pictures (State's Exhibit A and B 😉), you could literally see my car from her desk. It is now 1130. She then says it'll be an hour and a half to complete. I wait. With a 6yo. 1 o'clock, 1:30, 2 o'clock. I asked for a supervisor and this is when Bobby came and saved my day. As I told Bobby, they may not have known it was there overnight. And they may not have known it was there at 7am when they opened. But at 830am, when I called, Ms. Pedi should have taken ownership of the problem. It should not have taken my leaving a hotel, getting an Uber to some place I have never been, and pointing out my own car on your lot to your staff before they were able to find it. We are in NC in the middle of a Wednesday; my car is the ONLY one here with a Georgia license plate! The slightest bit of effort, problem solving skills, and/or critical thinking, would have spared this situation from spiraling. Thank you, Bobby, for having a great attitude, integrity, and the ability to critically think.

Adam LaFever

Staff is very attentive on all of my visits here. The video inspection sent to your phone is a nice touch. No problems!

Kara Glenn

The staff are very courteous and respectful. My vehicle is always well cared for. My only complaint is the extremely long wait times for service, regardless of having a scheduled appointment. Today was the shortest wait I have had, and it was still 1and 1/2 hours. Most of the time is is well over 2 hours, and I have waited for over 4. Today my car sat in front of an empty alignment bay for 30+ minutes before they found a technician available to check my alignment. I requested an alignment check when I made the appointment, and I feel that there should have been someone readily available to perform this task. Overall, I like Fred Anderson. I just hope they can improve the wait times for simple services.

brad c

Communication from sign in to service was good. What I Really loved was the video the tech shot both under the hood and under the car. This will go a long way in developing a great deal of trust between the customer and service dept. I will be using these folks again for specialty work I can't get done anywhere else. They are professional and congenial. Prices however, are considerably higher than you would pay at your local mechanics.

Chantelle Cooke

Went in for a scheduled 5,000 mile oil change and tire rotation. It took over 2 hours! Not impressed with the wait time. I was quoted 30 minutes to 1 hour. And it was well over 2 hours. In the past it would take 20 minutes and done. Fast, professional, on time. And an enjoyable experience. I would rate 5☆ not sure why this last time wasn't up to par.

Knight Chamberlain

I was very pleased with the service from start to finish. Toyota sent someone to pick up my car from my place of work at 10 a.m. The work - mounting and balancing a new set of 4 tires, 4-wheel alignment, oil change and 40,000 mile service - was completed and the car returned to me by 3 p.m. The total cost was about $760. Very reasonable for the amount of work done. Shelby, the service department representative assigned to me, walked me through the entire process and kept me informed as to how the work progressed. She was knowledgeable, helpful, friendly, and patient, answering all my questions and addressing all my concerns. I highly recommend the Fred Anderson Toyota of Asheville service department.

Shannon Aaron

We were on our way home to SC when the car started making a weird noise. This place was kind enough to squeeze is in last minute so we could get it fixed before driving the 3 hours home. One star deduction for a lame waiting area with a broken coffee machine. But great customer service and we made it home without further issue.

Susan Wellband

I went in for my 30,000 mile service, not really sure what that included. It was basically oil change, tire rotation, a couple of air filters, and an alignment if necessary. Colby was my service technician and he was excellent! He helped me understand what was being done and perhaps what services I needed and which ones are I didn’t right now. I also had a discount postcard that he applied and I saved additional money that way. I felt like he was honest with me about my time investment while I was there waiting on the vehicle and what was necessary to be done while I was there. It’s nice to be able to trust someone regarding car maintenance. Not a seasoned veteran there!

Patricia Stanberry

Service may be taking a little longer than usual but the care taken was well worth it. The videographer was excellent giving detailed information about the car and very polite. From start to finish, I felt safe as they disinfected the SUV without spraying chemicals Thank you! I’ll be back soon. Thank you.

Keith Goerz

Awesome place with awesome people who get the job done.

AandCorganlovers

I have used two Fred Anderson Toyota’s (Asheville and Columbia) and both are generally very similar though Columbia’s facility is a more modern design. Asheville took care of me today and scheduled me yesterday afternoon for my appointment today, even though the website wouldn’t let me choose it, I was assured it would be 90 minutes or less- it was 75 minutes. They are taking extra precautions due to the pandemic with a thin courtesy plastic cover to protect anything they would ordinarily touch inside of your vehicle, which I was pleased to see. All in all it was a good service, consistent with what I’ve come to expect over the past two years.

Linda Turner

I had an appointment and I was helped immediately when I arrived. Mike did a great job of getting the car repair that I had asked for. One thing had not been completed and he made sure that all was completed before the job was considered finished. I was able to leave sooner than the predicted time. I sat outside in the shade on the porch and had a pleasant breeze during the time I had to wait. I had a great experience getting a 50,000 mile service on my car.

Jeanne Olson

Five stars! I felt safe and was well taken care of by everyone I met from check in to paying the very reasonable bill. The time it took to do the service was much less than I had expected. The courtesy calls and texts to keep me updated were the cherry on top!

Alyson

Macon was wonderful to work with. He made everything enjoyable and quick. Thanks so much!

Brandon Riddle

Great customer service. The service took longer than they had estimated due to a rotor issue. My advisor, Colby, diagnosed the problem was due to a previous brake job i had through them and adjusted the cost accordingly. Overall very pleased!

Edward Yellin

They did a followup diagnostic; I had one done in Miami a year ago. Making the appointment was easy, and when I arrived on time this morning, the Service Consultant, Tyler, took excellent to listen to my concerns and note them and took care to explain what would be done which also included checking, rotating and balancing the tires. Furthermore, he reminded me of a recall that I hadn’t addressed and he took care of I that. Excellent and Professional Servive as well as friendly.

Candice Moore

I called at 8:30 this morning to get my very first 5,000 mile oil change on my 2020 Toyota Corolla. The very sweet and professional young lady who answered the phone gave me an option to bring it in at 9:15. I asked for a later time, she offered 1:30. This was perfect, good thing for me because I was at 4990 and couldn't wait another day. My fault I know I'm a limit pusher obviously. Lol I couldn't remember if she gave me a time of 1 or 1:30 so I got there at 12:50 and was just gonna drop it off and come back when they had time to get to it since I was early. The young lady stated it may take 90 minutes when I spoke with her on the phone so I made arrangements to just leave it. An extremely nice gentleman greeted me when I pulled in and asked a few questions and showed me inside to finish the process. I spoke with Phillip inside and he asked a few more questions. He asked if I was going to wait and I said no just let me know when it's done and I will come back and get it. I left with my ride, went to the store, drove back home. As I was pulling in to the driveway I get a text my car is ready. LESS THAN 30 MINUTES people. I was shocked. I have NEVER been anywhere and got my oil changed and all the other things they checked in under 30 minutes. These guys are on their game. I am forever a customer of this dealership. I didn't even buy my car from them, but I will most definitely be buying from them if I buy a new car in the future. Way to go guys, you all should be very proud to work for an amazing dealership. Thank you again!

Anna Rozsakhatska

Great dealer. Nice stuff. I bought Great cars from them. Never had problems. Been going there for service for many years.

Sharon Duke

It was my first visit and I was very impressed with the high level of professionalism. Angel did a great job of keeping me informed about the progress of my repairs and she answered all my questions. She made the stressful task of car servicing as pleasant as possible and I will definitely be returning for future service.

Danielle Pressley Pressley

Fred Anderson Toyota was amazing! From the moment I called to schedule my oil change to the moment I was checked in and taken to Randy to give my information; every single person was kind and professional. While sitting waiting on my oil change more than 2 people got snippy and all out rude to 2 members of the Fred Anderson staff and not once were they greeted with anything other than an understanding approach and warm smile. I can’t thank Tripp enough for the video I was sent to show that the everything under the hood and under the car looked great! I can’t speak enough good words about the service department!

Randy Wright

It was quick and I got treated like i was the most important customer there. I called 2 hours before to schedule my 5000 mile service and they worked me in. I live over an hour away and was unexpectedly in the area. And the mechanic sent me a detailed video of what he was checking on my Camry. That was a first.

Calvin Marshall

They communicated throughout the service visit. The video of their processes was helpful. Not sure why we make appointment times when it has no effect on timely service or getting you through more quickly. I picked the earliest time that they make available and yet when I arrive 15 minutes before that time there were many people already there and cars in the service bays. I will just show up well before 7 AM next time.

Kati Swinney

Very professional!! The inspection video was absolutely amazing. To see for myself what is happening beneath the hood and body of the vehicle was so helpful. Kevin was friendly, helpful, and knowledgeable. The service was completed quickly, and the complementary Lyft ride home and back was really nice.

Rosemary Lewis

Absolutely wonderful service department! Thanks so much for your help. They are managing their waiting area to make you feel safe and comfort during the COVID-19 virus. They send you a video of what is being done to your vehicle while you wait. Excellent service. Really impressed me. I’ve never had a bad experience with Toyota service departments but this is one of the best.

Alisha Randall

Service was performed much quicker than expected (I was told it would be an hour but they were finished in barely 30 minutes). The 2 missing stars was due to the gentleman inside not listening to what I did (and didn't) want with my service today and being quite pushy with his own preferences. I finally just said whatever, do what you want to keep from holding the line up anymore. My recommendation would be that if you offere service and the customer says 'not today' that you respect that. Especially when it's an oil change that isn't due for another 3k miles 😑

Sheena Adams

I always have an amazing experience there. Everyone who I've run into have always been kind. Colby is always amazing and Kevin is great too. Great service staff for sure. I never feel rushed or spoken down to when I don't understand what it is exactly they're doing. They treat people like people and not just customers. They set the example. ❤

Norman Webb

I had a great experience Kevin my service advisor was very helpful and knowledgeable in every aspect. Service was performed very satisfactory cost for some services were minimized with Fred Anderson coupons. Thank you Kevin for your expertise. I enjoyed the video of work being performed on my Tacoma!!

David FieldsDavidF

The service was good, my 11:30 appointment for oil change tire rotation and inspection took about 2 hours. Not ideal for express. The same service should take about 30-45 minutes. I’ve had positive experiences with the service here and this may have been just this visit, but I will most likely not be waiting with the family for future service.

James Singletonjr

Longer wait than usual. The customer service tech had gone to lunch and the other techs didn't process my paperwork. After 20 minutes of my truck being outside the service area, I inquired about why I hadn't been called. This is the only time this has happened, but you ask me to rate my experience. Five stars out of ten. One hour and a half for an oil change.

Andrea Gallagher

This was my first time at the dealership, and I absolutely loved the systems they have in place—they sent me a link to a diagnostic video and made the payment/pickup system so easy and automated. Everything was done via text, so I could pick up my car when I wanted and didn’t even have to wait in line to get my keys! It was great, and I will be happy to continue using this dealership.

Laura E

I have been going to Fred Anderson Toyota for years++++++, My 2008 Toyota Corolla is impeccably maintained now at 208,000 miles. When I leave I know the job has been done right and would not hesitate to drive this car across the country if I needed to. My recent experience was much the same, even though just an oil change, and tire rotation,(no charge for rotation since tires were bought at Fred Anderson Toyota)the alignment was checked but there was no charge since it did not require an alignment. My service advisor took time with me as I have decided to get a 1997 Camry that has been in a garage on the road. My Service advisor was Steven De Rego, He detailed everything that is recommended for this car. He was very professional in every aspect of my visit. I would highly recommend Fred Anderson Toyota. Laura

Stephen Lee

Joshua handled my appointment today for a 35K mile service. He had great communication, took time to ensure my needs were met and I watched him do the same with the other customers while I waited. The other staff who helped point me in the right direction were also very helpful, I was initially confused about where to go and ended up driving first to the other service area. Thanks for taking care of my truck today, it makes me glad I decided to buy from Fred Anderson.

Susan Wellband

I was BLOWN AWAY by the quality and innovation of the service dept. Paige was very helpful and attentive, for starters. I received a service video below during my visit. It’s like getting a personal, virtual doctor’s check up on your vehicle. What a difference! And yes, I bought the battery. Tire rotation and battery installation took about an hour, which seemed reasonable. After I paid, Paige led me out to the car, wiped down everything, changed the reminder sticker and reset the maintenance reminder (always wondered how to do that!). The innovation was amazing. The service writer couldn’t have been nicer, more efficient or more safety-minded. So glad I bought a Highlander from them!

Joseph Baker

Regular servicing today! Went very smooth. I had asked to replace a cabin air filter and they were honest enough to recommend against it after showing me the filter was not very dirty. Major props to Phillip Boose my adviser. Was knowledgeable and professional and as always good for a laugh.

Rebecca Sutton

They were able to start work on my car as soon as I got there, and they were very quick. One of the staff whose job wasn’t even related to servicing was able to help me with an additional issue before I left, which I really appreciated. Highly recommended!

Ed West

For the last two years Mike( service department at Fred Anderson) Has been taking care of me during my service appointments. He has always instilled confidence, that the mechanics Are top notch. I have never had a problem and alway feel good driving away! Thanks Mike!

Travis Reynolds

Great service. Very quick. Hard to hear and understand the staff with stupid masks on their face though. No drinks and snacks anymore. Had doors open so it was hot in waiting room. Flys and bugs everywhere. Seats are old and torn. But like I said great service, mechanics and advisors.

BrightStaryNight

Very polite and helpful. I was getting an oil change, tire rotation and state inspection. They always send a video of how everything came out with full explanation also. I love the video because it allows me to see how nice and clean the underside of my corolla is! The service as always is professional, polite, quick and friendly. It is a pleasure doing business with Fred Anderson Toyota buying a vehicle and servicing it.

John McCreary

Kevin, service rep, was welcoming, professional for this 180k-mile service. Very knowledgeable of requirements. Thorough inspection discovered low battery, requiring replacement; not expected, but not surprising. This is a major all-day service. Kevin kept me informed of progress. Very satisfied.

Blaine Perry

This place is super professional and they run things like a well-oiled machine, which is apt since they service motor vehicles. When you come in for service, they update you with text messages on the progress and send a video of the service they conducted. If they think they need to perform additional service, they send you link to approve it on your mobile device to speed up the whole process. This place is great.

Jed Guilbeau

You guys are the true example of excellent customer service! I feel like your evaluations are honest and professionally handled. Brian was extremely knowledgeable and had options available for my service. I felt very confident in his judgements. He needs a raise!

Jason Yeomans

Service is great. Helpful and decently priced. Sales is incredibly pushy or non-existent depending on the day. Bought my truck at Knoxville Toyota because of this. Will be buying the wife's highlander there after the attempt last week where they did everything but hang me upside down by my ankles and shake me down.

Paul McDaris

I bought my 2006 Senna there, no one has ever worked on this vehicle 🚗 but y’all and over 156,000 miles it runs like a pro looks awful cause of a dear and my using it like a truck but thanks 😊 to your great service, I’m running greater than ever and I recommend your business anytime I have the chance. Good service is hard to find and I’m glad I found it with you. Keep up your good standards and your pride because it shows you care about your family (customers). Take care. Paul McDaris

Cynthia Drake

I brought my car in for a safety recall service. Their staff was professional, courteous, and very pleasant. Several outside seating arrangements were provided, and it was very comfortable. My service was completed within the time frame estimated, and all was well.

J S

Everyone at Fred Anderson is very professional and polite. My service rep, Shelby did an awesome job explaining the break down of the assessments performed and maintaining good communication during my wait. They always do a great job on the service end, and send video updates concerning the results of their inspections during their work. As long as we are in this area, my partner and I will always deal with Fred Anderson Toyota!

Rasul Luisa Bravo

After engine light went on, I made an appointment online for the following day. On a second thought, I decided to call and see if they had any openings left (around 2:30pm at this point). There were two left and I took the last one they offer for the day (3:45). Alas, after the diagnostics test, we found out the water pump had broken. Byron, who attended me, was kind, prompt, and all around great professional support. He worked with me and my car’s warranty to ensure the repair was covered. Will definitely continue bringing my Prius here.

Tanya Frisbee

I’m all about efficiency and the service center is a well-oiled machine! Even given the current pandemic situation, they were so busy! They had my car in and out as quickly as possible following meticulous COVID precautions. The associated were thorough and pleasant to work with.

Melvina Tabb

For the time I had to wait, I felt safe with this pandemic we’re going through. My representative was helpful and pleasant when the technicians were taking long then the time quoted for the work. He got things moving , kept me informed of the steps taken.

Allison Hooper

Service is always courteous and professional! They were finished with my routine maintenance before I had expected. I felt safe as a customer because of the Covid-19 safety precautions they were following throughout the process. I was able to social distance while waiting for my car. Every single time I have visited this Toyota location I have walked to my car thinking. " I love Toyota!" Much thanks to Brandon Sisk and the lovely people working at Blue Arrow maintenance check in. Didn't get her name but it was a lady and another kind gentleman!

Devin Kearns

Over all, I am satisfied. I appreciated the video I received from the Service Tech showing me the inspection of my Tocoma! The first dealership in the country to have this feature, I learned! ....So why the 4 stars?? Well, of note, Colby was a very accommodating and friendly Service Center Rep. However, in his ambition to please, he neglected to write down my exact request, wrongly informing the service tech, and charging me $23 for an issue that wasn't corrected (removing the door ajar alarm). I was disappointed to arrive home and realize I had been charged, yet my issue remained. I contacted Colby and was told to come back at my convenience. They got me right in, but the issue couldnt be resolved - fair enough - and I was refunded my money... I appreciated their sincerity in correcting the issue and ensuring I was satisfied, although it was inconvenient to have to return to the dealership a second time. In your effort to please, I recommend slowing down and being thorough in recording customer requests to avoid this kind of miscommunication in the future. Overall, thanks for the friendly customer service!

dean m

Use to be a nice place to go. Just like all the rest of the dealers. . Busy busy busy. There is no time to go that it's not. Plan on waiting 4 + hours for anything. That's just the way it is now.

Dan DeCarufel

Went in for initial service for my vehicle. After dropping my truck off they called an hour or so later and explained that they just received word they had a Covid case in the shop and my truck might possibly not get the service it needed until the next day. I explained that we traveled 1-1/2 hours to get there and preferred not to come back the next day. Tyler understood and a few hours later my truck was done. Very happy with all at Fred Anderson Toyota!!!

John Choi

Michael Taylor is the best. He took care of everything as soon as I got checked in and is very knowledgeable. I’d highly recommend giving Michael a call if your vehicle needs servicing. 8/24/20 - Michael Taylor took care of my vehicle for its 5k maintenance. In and out in under 30 minutes. 10/10 would recommend.

Jed Guilbeau

We have been taking our 4 Runner to Fred Anderson in Asheville for over 2 years and have never been disappointed in the service. Today's experience was no different. Tyler was extremely friendly, professional and courteous. A good member of your team. Jed

Asheville Girl

People are always friendly and helpful. Since new owner took over most of the things we loved about the place that brought my house hold back for all our new and used cars has changed. What set them aside and made them different from other places left with Jim Barkley. Now the deals are not as good. Every time you always something needing fixed on changed even on our newest 2018 car? Offers not as good. Don't get the loyalty $500 discount till after 40,000 miles for training with them again. If you have the free oil changes and you buy tires you can't get free tire rotation with new set of tires. Not sure next time we buy new or used cars if we will come back here. Not much different than all the others now. All about the money. Not about the customers as before.

Linda Mcdaniel

Brian was very thorough in going through everything that was due for servicing my Rav4. He also kept me up to date as I waited. I have always used Fred Anderson Toyota for service and repairs and have always received superior service from the mechanics and every employee there. They are doing a great job with covid safety measures and I felt secure about waiting on premises.

linda conner

Very quick to check me in and did the maintenance work I asked for and also a couple of other things they found after there inspection. Service writer Sanitized my vehicle and pulled it up to the door so I didn’t have to deal with the rain. Also very friendly. I’ll give him 5 stars and a thumbs up👍🏻

Michael Louie

I chose Express Service for my LOF change and tire rotation. The service was completed thoroughly and within the promised time. The service advisor (Philip Boose) was courteous and professional in my dealings with him. Great job everyone!

Jamie Barton

I really enjoyed my experience at Fred Anderson Toyota for the most part! My advisor (Phillip) was just a joy to work with, and even managed to get some money back on some of the services. The only area where there was any trouble was the service department. They nearly sent me out with a tail light out (which Phillip pointed out to them, and so they rectified the situation before I left), and then they DID let me leave without having installed my new battery. Phillip called within about 5 minutes of me having left, and apologized profusely. We turned around and it was dealt with quickly, but I was disappointed that the service department seemed to not have the same attention to detail as my advisor did. All in all, it was a good experience and I would return in the future if I were in Asheville... I would just also be certain to double check that all of the jobs were actually completed.

Diane Oberlin

I was very impressed with their precautions relating to COVID-19. They wore masks, gloves, and used wipes when exchanging paperwork, etc. with me—and when possible, maintained 6 feet of social distance. There was a shady place to sit outside, so I did not have to hang out in the waiting room, which for me was a big plus. I have been using them for years and have always found them to be reliable and professional. This was frosting on the cake.

Debra Chandler

I went there without an appointment. They took me in within a short time of my arrival. They looked my car over, topped off fluids, and checked my battery. The battery was checked by two different service areas. The battery was bad. I only had it about 14 months so they replaced it with no charge.

Amanda Teague

I frequent Fred Anderson Toyota often for routine maintenance and oil changes. The Express Service Department’s service associates are friendly and helpful. This dealership had good employee retention so you get to know the people who work there. I would recommend this business.

Judy Jackson

Had a appointment at 1:00. When made appointment said they were not busy. It took right at an hour to get a Oil change and inspection. Saw vehicles being taken in after I got there first. Overhaul Paige was extremely nice.

Thalia Orfas

Excellent service while keeping us safe from Covid-19. Randy explained everything clearly and Megan was extremely thorough in checking and fixing my car. I felt confident that it was done right the first time.

Jackie Case

I had air bag recalls and they were quick to help me get it sorted out. They were very professional especially in this time of COVID. I felt entirely safe and appreciated all the efforts taken by each member of the dealership who worked with me. Thank you!

Shannon Cable

I purchased my used rav4 from here a couple years ago, and get free oil changes and some other services as part of a warranty package I got at time of purchase. The guys and gals from the service center are always professional and explain everything carefully which I love. They always ask me about additional services I might need done before doing so. And when I needed new tires, they made sure I got the best deal. But today when I went for an oil change, I had my newborn son with me and he was hungry. Joshua Grogan went above and beyond for me by allowing me to use their conference room to breastfeed my baby in a clean, secluded, and comfortable area. Also, because of this viral pandemic, Fred Anderson Toyota is ensuring all customers and employees are wearing masks indoors, and they are sanitizing the car doors and steering wheel after the service is complete on the vehicle. It is so nice knowing that they care about their customers and their needs and health. I highly recommend them to anyone looking for a new or used car!!

Ramona Smith

I was treated very professionally by Arthur throughout my visit. He checked in with me often and made sure that I was comfortable while waiting for my car to be repaired. The lobby area was clean and comfortable and the restrooms were very clean.

Jordan Mallory

Kevin was great! He got me exactly what I needed and I utilized the contactless pick up, which was super convenient, since I couldn’t make it until after hours. Thanks for not trying to sell me a bunch of stuff and being honest.

Jessie Harris

Phillip, in the service department, made my service experience great. I had taken a break after the change over to Fred Anderson from Jim Barkley, due to very unpleasant business and service. Today was my first time back in over a year and I will definitely be coming back for service!! Thank you Phillip, you’re awesome!

Liza Becker

I tried to call and make an appointment. That didn’t go as planned, so I just showed up. They got to the car right away, and I had a short wait. They even provided a video of what they did to the car which I found very helpful. Thanks for doing such a great job!

Barbara Richards

They were on time and did my first visit on my new 2020 Corolla toyota with ease and no problems. Very courteous and took us with no wait time for our appointment at 730. Took us in earlier than appt time and had us back on the road by 738! Will definitely encourage others to go to Fred Anderson Toyota for upkeep on their toyota.

Mark Lear

Dropped vehicle off at 8:30AM in the morning for a new set of tires, oil change, NC inspection, and new battery. Didn’t get called back until close to 4:15pm to discuss some additional repairs that were recommended after inspection. After discovering these repairs couldn’t be done until the following day, I decided to get my car. This was around 5:30pm when they got finished. They ordered a Lyft car to pick me up and bring me back to the dealership to pick up my car. After waiting 15-20 minutes, I suddenly get a text message that my Lyft ride has been canceled. Fearing I was stuck and wouldn’t be picked up to get my car, I call the service rep to get clarification as to why my ride was canceled. After leaving a message and no call back, I reluctantly called my wife who is in route home and ask her to circle back (major inconvenience since she is trying to get home with our 4 month old) and pick me up. While she is coming to get me, I get a random call from someone who is at my office to pick me (not Lyft). I realize it’s someone from the dealership and so I have to call my wife and tell her to abort mission. I get driven back to dealership, pay my bill, and pick up my truck around 6-6:15pm in the evening. So, basically, while everything was repaired satisfactory, it took all day and communication regarding transportation was very unacceptable. Strongly recommend service department do a better job of communicating with customer status of both the repairs and on transportation to and from dealership. Also, if repairs are going to take from 8:30am to 5:30pm, need to communicate this to customer (if possible).

Grant Oxendine

I went to the express service today without an appointment for 15,000 mile service. I was back on the road within the hour. Also, their covid protective measures were awesome. Covered my seat, headrest and steering wheel and everyone was practicing social distancing while wearing masks. These are professionals.

Margaret Clements

Very satisfied with today's service. Professional, curtious, fast and made me feel like a valued customer. Excellence from start to finish. Also extremely impressed with safety precautions due to coronavirus. Highly recommend.

Mark Marbry

Service advisor thorough and courteous. Technician who checked tire tread depth advised new tires were needed and offered various selections. Overall, well pleased with service.

Amber Chivers

Very helpful and friendly. They did quality work, and did a full work up of my car. I had a few recalls on my car, I got those fixed, and an oil change. I Would definitely recommend them to other people.

Lori Doerr

I was in for a recall issue. Then they added the state inspection which was a plus as it is due next month. It was done in less time than I was told to expect so I was pleased with that. All seems to be well with my car. I have an Avalon, my third, and I love that car.

Troy Dowers

Had a good experience with my vehicle oil change and safety inspection. The service representative Phillip was very helpful and nice to work with! Work was done in a reasonable time at a reasonable price.

Marcia Knight

I have used. The services of this Toyota location for 9 years and have come to rely on and trust their thorough and professional care for my auto. With the COVID 29 virus I was impressed with the procols they are following and the attention the service persons are paying to those details as well. Thank you for making me feel safe and my car well maintained.

Joseph

Scheduled service was prompt, efficient and professionally performed at a fair price to my complete satisfaction. I was disappointed in the somewhat spotty attention to Covid safety precautions. There were no signs encouraging or requiring mask use. Entry to the service desk area required passing through a gauntlet of unmasked customers seated immediately outside the entrance door. While the service reps were partially separated by plexiglass, one had his mask below his chin while his adjacent coworker was interacting with me. Some customers and several sales people in the building didn’t have masks on at all. I was, however, pleased that my exit service rep walked me to my car, where he wiped down the interior and exterior contact surfaces with a disinfectant.

Allison Kemp

Good deals and do great job and very friendly and nice waiting so long sucks but it's a part of it :)

Lori Aubin

I had postponed my service appointment due to COVID 19. Today I went to Fred Anderson Toyota for a service appointment. Everyone was wearing masks and adhering to social distancing. I was in and out within 40 min. Brian Bunce was my Service Advisor. He was friendly and attentive during my visit.

Rowanne Joyner

I came in with air leaking from one of my tires. I’d hoped to get it patched but felt confident that the advice for replacement was sound. I was very satisfied with the quality and speed of the service.

Rachel M

Been very happy with the service department always getting me in and out on time since I am usually waiting with small kids. They are always honest about the time it will take and usually get it finished before what they quote me. Love they provide Lyft services.

Vicky Blanche

I have been coming to this dealership religiously for the last 14 years. The dealership was owned by someone else a few years back but the service has not degraded, it is actually better. We have bought 3 cars here and we are very happy with the service we get.

Donald Riffle

Absolutely the dirtiest waiting room carpet on the planet. Fred Anderson should be embarrassed to have his name on such a substandard dealership. I bet the profit from the sell of a single vehicle would pay for replacing the carpet. Shame on the management there.

Jennifer Germain

The service department is always professional and helpful. My only issue is that Fred Anderson Toyota is 2 hours away from me. I live in Franklin and we do not have a Toyota dealer. I would prefer not to have to drive so far just for routine maintenance.

Leslie Elmore

I asked them to pick up my car for service because the lobby is restricted. They picked up and dropped off without hesitation. They kept in touch and made payment easy via link. I have bought from them 3 times and will continue to do so.

Leslie Elliott

The service was excellent! The staff was very professional and friendly. They were quick and efficient, the technician even provided a video while I was waiting as he serviced the vehicle! I highly recommend Fred Anderson Toyota!

Lindy Blanton

I have been doing business with this dealership for over 20 years. Today was the usual excellent service, kind folks, and reasonable wait times. Everything was explained to me and I received exceptional treatment. Thank you!!

Kimberly Morehouse

The work was done quickly and the cost was explained before the work began. No surprises when I picked up my vehicle. The video was also a nice service. Very pleased with the customer service as well.

Frances Ficarrotta

Originally I posted a review based on multiple negative experiences in the past with Fred Anderson Toyota. Today was different. It was finally a good experience with a very knowledgeable associate named Kevin Perryman and the service people as well. Everything went smoothly and the information that was given to me wasn't miscommunicated multiple times or incorrect information as it had been in the past. I appreciated how everything went today.

Sandra Wright

Can’t say enough good things about the sales rep that waited on me. Meghan Disney was professional and exhibited patience while I decided on the truck that was right for me. Entire staff was pleasant to work with. I would certainly recommend this dealership and Meghan Disney to anyone looking for a Toyota.

Susan Lyday

Colby, service advisor helped me to get tires inspected and rotated as needed. Since moving to Asheville area Colby has been there for me and the Highlander. Today he went out of his way to help me. He is solid, truthful and very helpful. He is an excellent representative for Fred Anderson Toyota. Thank you Colby.

Mary Ann Hardy

Went in for courtesy oil change and tire rotation through the Express line. Met by friendly staff and walked to service man. Comfortable seating inside and out.Notified that live video on my cell of my autos inspection. Walked to my car by another staff.

Brian Hooper

This place has come a long way from what it used to be. Friendly service, too helpful. Hooked me up with a ride while my car was getting 6 month check up. Complimentary drinks and even snacks. They even have comparison prices on wall for different kinds of service at other places.

Anita Adams

I've been a loyal customer for over 14 years. Very happy with the car I purchased a 2006 Toyota Corolla. All services have been performed here with the exception of tires. I hope to purchase another Toyota, however, I like the price in the window is the price of the car.

Kyle Knowlson

Excellent service. Their computer system had crashed any they had an excellent process to keep things moving. Also doing great with covid cleaning and masking. I will continue to recommend them to friends and family

rick hane

An excellent service experience! Processed me in quickly and Covid Safely. Completed as promised and even provided a video. As it was under Toyota Care, it was free for what would have been $100 at my local shop.

Dennis Barker

Fred Anderson provides exceptional service to my Prius. What I like best is the video tour by the mechanic that shows what he sees and he tells me what problems if any happen to be there. Then the video is texted directly to my cell phone. Excellent Service!!

Toby Jernigan

Amazing service advisor walked me through each aspect of my recommended services. Very helpful and polite. Will definitely have other work done when needed

Keith Sharpton

My car needed service due to a recall. Scheduling the appointment was easy. The service was completed faster than I expected. I'm completely satisfied. Would recommend.

Mike McFarren

My experience could not have better. Polite people, work quickly and expertly done, and clear communication. How often does a trip to the an automobile service department make your day...made mine. Thanks.

Bryce Nilson

They were able complete my one year service and recall in just over half of the estimated time. My service rep stayed in touch via text and was fantastic to work with. Thanks again Alisson Alvarez.

James Bateman

Just took my 2020 Tacoma in for it's first service. Just as the day I bought it, I was in and out when they told me. About 21/2 hrs, they set me up with a ride to the outlet mall, and a ride back. GREAT PEOPLE TO DEAL WITH! KUDOS!

Ariane Dobert

Great customer Service, everyone was friendly and helpful! It was however a lot longer wait for an oil change than I expected since I had an appointment already set.

Greg Hinkle

They are always very professional, I like that. I'm on a fixed budget so it's imperative that it is affordable, to have your vehicle serviced. So far it has been very affordable, which is great for me and my RAV.

Madeleine Wikstrom

Awesome service, at a good price. Everyone I spoke with was extremely nice and professional, and were accommodating to questions and last minute changes to the services I was requesting. 10/10 would recommend!

Marley Howard

I just bought a used tacoma from these guys and the experience was great. There was an initial issue with the vehicle and they jumped on it and took care of the problem fast. Jesse, the sales man who I worked with was fantastic. He was honest, respectful and helped me find exactly what I needed!

Kelly Reeme

I can not believe I was able to call and with in 15 minutes be in the shop. Fifteen more minutes and a diagnostic answer to my cars problem. An hour later, presto! Done! Everyone was so kind and understanding. Everyone was so helpful! What a great crew! I will be back!!

Abraham Pallas

I have three Toyota vehicles and I am very comfortable bringing all of them to Fred Anderson Toyota for service. I have frequently worked with the same service writer, Philip Boose, and he always keeps me updated on the progress of the work, and checks with me any time there might be changes to the planned work.

Tina Worley

This past weekend I went to trade my Toyota 4-Runner for the latest version and had a great experience at Fred Anderson. Dylan Ruff was my salesman and he was professional, went over all of my options and didn't complain when I wanted to see 4 different versions. If you are looking for a Toyota see Dylan Ruff at Fred Anderson. He was beyond helpful Fred Anderson is lucky to have him! Thanks again Dylan see you in 3 years:)

Melissa Kee

Inspection video was very hard to understand. Individual was moving and speaking quickly. After commenting on the video quality; the associate (Randy) made notes on my maintenance receipt related to the videos main points.

Gale Fralin

Joshua, my desk person was wonderful, as was my car mechanic and the people at the express drive up station. I loved the video of my maintenance check up. All good. I am happy. Thank you!

gdwaters1

Very good service. They even sent a link to a video of the mechanic performing an inspection of the vehicle and explaining what he was inspecting. This was a first for me! Very pleased.

Karyn Franquez

Staff was so very pleasant and very helpful! The waiting area is supplied with snacks and beverages. The wait was not long at all! They were thorough with my vehicle. I left feeling good about my vehicle.

Lars Schatte

They did a great job thoroughly getting the job done, did a video inspection and sent it to me. Made recommendations but didn’t push anything and finally are very reasonably priced. Get your car and service it at Fred Anderson Toyota.

Peter Shabunko

I’ve been servicing my Lexus for couple months now at Fred Anderson Toyota of Asheville they are Very professional, pro active, reliable, on time, dependent when you get your maintenance done they via text you a video on the performance of your vehicle highly recommended.

Jim Bailey

Angel checked me in promptly, I received a video showing the problems with my car, I was notified promptly upon completion of the work. Check out was a breeze with payment with the app and picking up my key at the drop box

David Staples

The customer service here is always top notch and they’ve taken great care of my car over the years. Now they are making every effort to keep customers safe during service. I wouldn’t go anywhere else.

Chad Eldreth

Kevin Bradish was great and very professional. He made the experience awesome. I also liked the video of the tech going over what they did to the car and other things that would need attention soon.

Michael Lopez

Love this place. They always take good care of me here. I got a free Lyft and back to the other side of town while they were doing the repairs. Awesome service and people and great communication. Thanks, guys!

Chad Price

Fred Andersen Toyota get the job done. I use them for all maintenance purposes and factory recall repairs. Very professional. I only wish the service department would disclose prices upfront before services are rendered, no suprises.

Jules

The advisor I had named Shelby was super nice. She gave me all the information I needed and I enjoyed the small time I had with her. Definitely recommend her!

Patricia Jones

Did not have an appointment but not a long wait. Service Advisor, Michael Taylor, kept in touch with me throughout the wait regarding the problem found along with repair & price. Very good customer service.

Jim Dixon

They asked me to stand 6 ft away but workers used the space to walk through. If I am asked to follow a rule, the staff should have the respect to do the same. I agree it was fair for their request but insulted that they did not hold themselves to the same standard.

Elizabeth Hankley

As always, I am very happy with the service. Very courteous, prompt, and professional. Have bought 6 cars from them and always use their service department. Would recommend to anyone!

K Shewmaker

Bought my first Corolla from Aaron two years ago, and came back to trade up for a RAV4 with new salesman, Jesus. And Ian in finance dept. It has all been a great experience. This is the one dealership where I feel I can honestly discuss my transportation needs and financial situation, and receive fair and honest advice and assistance for the sale and then for years of maintenance. I trust these guys to help me find the perfect vehicle and best deal possible. I was referred by a friend in 2016, and am now referring others. They are committed to customer satisfaction and the local community. LOVE my new RAV!!

Mitchell Rick

Brian did (and always does) emplary job. His knowledge, expertise, and great customer service skills are commendable. Your service technicians also exhibit terrific automotive mastery.

Nancy Solberg

Knowledgeable, respectful and courteous, efficient, but get a second opinion regarding all suggestions.

Tom Savoy

Service Advisor Kevin Perryman was excellent.He was knowledgeable,polite,and honest.He explained the scope of a recall and kept me updated from start to finish.Work was completed on time without any surprises.

Christine Riley

This is the best dealership I have ever used. I’ve bought 3 cars from them now, and I won’t take my car anywhere else for service. They are so professional. Would highly recommend.

Warren Bilger

Awesome bunch of folks treated me well able to joke around a bit with them. Very busy place do make appointment or you could be there awhile. But in all good visit no complaints

FHA

Special Thanks to everyone specially Phillip B. From Express Service Team . He is a true professional and fantastic person . Awesome people works here . We are so greatly appreciated for their hard work . Thank you and God Bless!

K Tyndall

I recently traded vehicles with Fred Anderson Toyota and I experienced professional and attentive guidance through the sales and trade-in process! Dean Hollar and Aaron Sumner worked diligently to help me get a great deal on both my purchase and my trade. I highly recommend Dean Hollar, Aaron Sumner and Fred Anderson Toyota for all of your vehicle needs!

Daniel Merrill

Fast friendly service.. They actually me 2 free oil changes thru Toyota. Then took care of a recall on record time. Thanks

Michael Michael

Great service and are still assisting with issues caused by accident. Always friendly, professional and helpful. Internet in service waiting lounge was not so good but that was only negative.

Carolyn Bigley

Like the service here a lot. Staff is professional and friendly, and they always let you know what services are due and the cost before anything is done. Will keep coming here to keep my Toyota on the road a long time.

Jeff Kluttz

I ran over a metal object on the interstate and it was a construction zone with no median or turn offs. Their service center was right at the nearby exit. They took care of the issue and made an unfortunate event much less stressful. I thank the service team and will use them again

Mitch Russell

Every visit communication has been top notch as to what has been diagnosed or needs to be repaired as well as when my vehicle will be ready. The service managers don’t pressure you into things that you don’t need.

Jonathan Greenfield

Joshua was incredible. Nicest people I’ve ever met. Lived in LA for 17 years and owned Toyota’s for 12 of those years. Never had 1/10th the experience that I had today. Thx team!

Nicole Conner

Allison was very friendly and welcoming at the service desk. There were several cars in front of me and I did not have an appointment but the service was completed quickly!

Marty Nelson

They did general maintenance and tire rotation and also preformed a safety recall. Quick service! Friendly associates. Randy Ballard was great!

Wayne Zinman

Have never had a bad experience. Just got new car and Holden Hensley was awesome

Gordon Marshall

The best part of the service was the attitude and professionalism of the crew that checked me in and out. They were polite, punctual and very thorough.

J Barnes

Very courteous, all work is explained well. My car was in the bay within 10 mins of arriving at express. I am a very satisfied customer.

Cynthia Richter

It was very surprising to get the videos as the mechanic was checking out our vehicle. I had to listen a couple of times to understand all because he was talking rather quickly.

SUSAN ANDERSON

Phillip was the Service Advisor who walked me through my service needs & explained all services & costs. Very professional & friendly. Made my experience much more pleasant!

Robert Hooper

My experience was great. Colby and staff went above and beyond and made it clear that at Fred Anderson Toyota, customer service and satisfaction is a top priority.

Grady Kindred

This Dealer is top notch I bring my car here for service

Heather Hill-Pavone

Courteous from the moment I arrived until my car was serviced and ready to go. They also have outstanding and mindful post-service sanitation.

Julia Schelly

They did a 30k service, fuel injector and brake fluid change. Car was ready when they said it would be. No extra charges. Great outdoor waiting space.

The Flying Ostrich

Professional. Kept us informed along the way. My brakes started to squeal again after two days. Will have to bring my vehicle back again.

Paul Lawrence

Always professional. Always good service. I sold my Honda and bought a Highlander partly because of the dishonesty and BS of Appletree Honda. I loved my Honda too.

Mark Keefe

Steven shows that he does what's in the best interests of his/your customers. He listens and ensures that customers feel they've been treated w/ fairness & much attention.

Alice Hardin

They repaired everything I needed and my car drives so much better now.

Cait McGrath

Love how fast and easy they made it to get my maintenance done! Good prices, check their website for deals cause they saved me a good bit of cash!

Margaret Cain

My experience today was easy, professional, timely and totally painless! They took care of a recall procedure for my car. No cost to me!

Kimi McBurney

Service appointment was quick and efficient. I showed up early and was in an out in 90 minutes. Very impressed and satisfied

Debbie Diaz

Service was great! Very quick with the service and Josh explained and even showed me what was causing the issue with my brakes.

Jill Boyett PharmD CPh

Fast and friendly! Got me in 30 minutes before my actual appointment and had me out in about 30 minutes for my 25k service and oil change.

Madie Burnette

When they saw my need to get in and out quickly they surpassed my expectations. I was blown away. The service department is great.

Cindy Bolton Cholerton

The staff was extremely friendly and helpful. I had an appointment and the wait time was minimal. I was very impressed with the overall experience.

Amelia Solada

I was able to get a same day appointment. Booking the appointment was easy because I bought my car here and they had all my information on file.

Michael LeDane

Thank you Angel for the great service as always. The video of the vehicle in the shop reassures me they are looking my vehicle over and making recommendations only if they are needed.

Michael Skinner

Jason and his team, including Angel and Dustin, have always taken great care of us. They’re the reason we buy Toyotas. Well, okay that and the quality of the product.

Numa Landry

Good people to work with on a new vehicle or servicing it.

susan meier

I love to come here for my general maintenance everyone is nice and especially the service guy Brian, he has been there a long time and it is always a good feeling to see someone familiar!

Andrea Lance

Employees are always friendly and service is usually quick, some days are busier than others and whether I remembered to make an appointment.

Jenene

I love this place it's the best you'll ever get with your vechile care you get what you paid for they explain everything to you verbally and make a veido of your vechile while the things are done I wouldn't never go no where else. FRED ANDERSON TOYOTA IS THE BEST . I HIGHLY RECOMMEND THIA PLACE TO EVERYONE.

Dave Schoonmaker

The mechanics are good but what bothers me about this dealer is the constant barage of up charging. They have no shame. Caveat Emptor. Let The buyer beware.

Lyons Williams

Brian was very thorough in explaining what services would be provided, and asked about other services. The word was done in a timely manner and I was on my way.

Matthew Smith

I had an excellent experience with this dealership! At the service department, Shelby was a kind, considerate, and super helpful employee, and I am happy to bring my truck back for my services.

Theodore Meyer

I brought the car in for a factory recall. They said it would take approximately 3 hrs. I was out in 1.5! Great service.

Amy Hinsley

Shelby, my associate, took great care to explain all aspects of my service. She was thorough, knowledgeable, and friendly.

Jerry R

Best experience ever at any dealership in over 40 years. Videotaping the work that was accomplished and texting you the result is superb!

Pammi Noble

They were all very nice got what needed to be done in a timely manner but something got broken while they were fixing things and no one said anything until I noticed it and called so that was a little upsetting, but they are taking responsibility and going to fix what got broken.

Denise Frey

This dealership is fair and honest. The mechanics are skilled and the customer service people are cheerful and polite. I really appreciate the excellent service.

Света Бочевар

High-quality and fast service

teena erway

The people at Fred Anderson Toyota in Asheville are so polite and kind. I have sought the help and advice of Phillip Boose for a few years. He researches any questions I have that he might not know the answer to and gives me great guidance and advice.

Katy Fischer

Impressed by how easy they made the maintenance for me. Grateful for the wonderful service we’ve constantly experienced in Asheville.

Carolina Storage West

Didn't put new tag on windshield for next oil change(2nd time that happened ) didn't reset reminder for oil change. Not a big deal but could not give five stars since it was missed

Debbie Webb

I was not prepared for a long service appointment. When I made the appointment I was not told this would be a major service, 31/2 hours. I was not prepared for length of service or the cost.

kellogginc1

This dealership is very nice and very professional! Every step of the process was very clear and easy! I will definitely be doing business with them again!

Derek Young

Toyota quality at Its’ best...So helpful and friendly...I brought my Tacoma in for a recall on the leaf springs...They inspected them...Replaced the leaf springs and aligned my truck for me at no cost...Everything done beautifully and in a timely manner!!...Thank you so much

Lew Gelfond

The service was excellent the video is helpful having the status of my car updated regularly with the tire rotations and oil changes is good. Thank you

Andi McCarter

I will not be going back and waiting for my car to be serviced unless you stop letting people inside without wearing masks. I did not feel safe.

Nina Howard

Always kind and courteous. Reviews billing so you know what you are paying for what service. Good job!

Fred Monk

Fred Anderson Toyota Service was excellent from my call to set up my appointment to onsite experience. Very friendly, very efficient and very reasonable!

Leslie Tucker

My husband and I were on vacation when we had an alarm on our 2020 Highlander. We went into Fred Anderson and were taken care of immediately, with complete professionalism, and friendliness.

Paul Pack

Always efficient. Great staff.

Sarah Davis

Good, quick service with a very polite and helpful service worker. It was just a recall repair which went smoothly.

Ken Macfarlane

Friendly prompt and efficient service

Shuford Edmisten

Had a great experience, that’s why I keep coming back. Kind, considerate And very thorough. They have your mechanical in mind!

James Cluck

Great service advisor & supporting team. Always do what they say, on time & no hidden costs.

Gale Thomas

Service was very quick. I was in and out in under 30 minutes really I was so happy it didn’t take a chunk of my day.

Charles Wright

Justin Clark is always professional and is knowledgeable in his position. I highly recommend Fred Anderson Toyota of Asheville for your vehicle needs.

Kenneth Pace

Phillip and Paige were super cordial and polite. Bright and engaging smiles and provided succinct service needs

Stewart Reich

Paige and Rachel were very respectful and looked like they really enjoyed the time providing awesome customer service!

Kim Walzer

Always professional, on time , courteous, good price and keep me informed of service with a video of what they work on. 5 star service .

Ola Iosue

Excellent customer service especially with last minute requests that prove cumbersome. Thank you for making sure we kick off our vacation safe and sound!

John Clark

I was impressed with the service. Got me in and back on the road quickly. Love my Toyota Tundra. Everyone was super nice.

Alice Hardin

They are effecient and do a full service to cars! There is a comfortable waiting area and a person assigned to your car who keeps you posted on the repairs.

Lisa Beaupre'

I have never had a bad experience here everyone is so pleasant and professional and courteous.

Gordon Meiners

It helps to have an appointment. This is a busy place as they have plenty customers, so plan ahead. I did and the wait time was reasonable.

Rhonda Williams

I had a 10 AM appt and I was back in my vehicle in exactly one hour. Great service today!

Steve Cutshall

Kevin is both professional and friendly.Kept me up to date on progress of truck frame replacement. Very pleased.

Kelli Mitchell

when I made the appointment on the phone I was told it would take 1 hour. When I arrived in person, I was told it would take 3 to 4 hours. It actually took five and a half. 😭 …

Sylvia Walker

Very nice service techs. I love the video they do of my car during service. Very accommodating during the pandemic.

James Bromley

These people are very professional and highly organized. I buy my vehicles here and have the service done here as well.

Daniel Leyva

Really impressed with how quickly they were able to get my car finished since I made an appointment.

Loriel Murphy

State inspection. I take my vehicle here for everything. Never have issues. Everyone is always kind, informative, and helpful.

gav

The service promised to call me today about the part that they supposed to receive to complete the work. I have not been contacted yet. It’s 5:30pm

Carol Isaac MacKusick

My thanks to all the staff at Fred Anderson for going above and beyond to ensure that ALL safety precautions were maintained. Excellent work!!!!!

Michael Mcfalls

Professional, quick, and easy. Love how a video walk through of my car is sent to me while they are working on it

Kerry King

Joshua Grogan was very helpful and knowledgeable. Keep up the good work! I love the video walk around.

Cindy Jordan

The staff was friendly and helpful. There was a $25 miscellaneous fee on my bill that was concerning.

Gary Chambliss

I used to work at an oil change shop and Toyota's service is superior to ANY quick lube stations.

Beverly Austin

Mike Taylor is just the best representative I’ve ever had. He’s professionL, prompt, knowledgeable, and caring.

Deb Ayers

Colby is our service technician and he is excellent. Always a pleasure dealing with him.

Marian

In addition to excellent service with coupons, they picked up my car, delivered it to my house on time Excellent!

Chelsea Whitson

Super easy experience! Was able to do a quick drop off on my lunch break and pick up after work!!

Jamie Perry

Staff were very friendly and professional. Services were performed quickly and no one was pushy about trying to sell services.

Amber Luisa

The best car purchasing and regular maintenance I’ve ever experienced. I’m so glad they exist!

Reba Totten

I was in and out in less time than quoted. Employees were masked which I greatly appreviate and were very personable and efficient.

Michael Neese

All work was done while I waited. Service consultant was very helpful and professional.

Donald Southerland

They are always very professional and very quick with the general maintenance on my truck.

John Russo

You let me make appointment quickly on same day work was fine. Coby is great

Len Burnell

Courteous, knowledgeable, efficient, thorough, slightly pricey

Laurin Baker

Always courteous and knowledgeable. In and out in 30 minutes. Making appointment is the way to go for express.

Betty Hensley

Courteous personnel. Had to wait a long time and the price was a little high. Next time I will make an appointment.

Linda Voorhees

They were courteous, friendly, informative and on time. The routine service was thorough.

Jenny Klein

I had a GREAT experience at Fred Anderson Toyota service department today.....Mr Grogan took great care of me and my vehicle!

Gene Castro

Thanks Scott Grey, your excelente customers service and your knowledge of the products made me buy the best 2021 Toyota Rav 4 hybrid car ...

Anita Kaschak

Josh Grogan does an outstanding job im taking care of every detail.

Nancy Knighton

Many patrons in waiting area without masks during a pandemic, that, I was not comfortable with at all.

Bill Lance

A service department is what keeps me at a dealership..not sales. I have been a customer at this dealership 17 years. Recommended.

Steve Causey

Shelby did a great job your company is very professional it's a pleasure having my truck service with you guys

Karen Tyner

My experiences with Toyota for many years both in Riverside, Ca and now in Asheville, NC have been excellent.

miles Smith

Wonderful staff and quick service. The technician recording the videos were very professional.

Freida Evans

Everyone was very thorough and friendly. All service was done correctly. Kudos to Shelby De Roga .

James F Fox

Great service, very personal, the video taken during the service helped me with my decision

Christine Peterman

Service attendants are thorough and I know my vehicle is on better shape when I leave than when I entered.

Scott Robirds

Great service, professionalism and timeliness. I do wish they offered complementary car washes.

Tzvetko Kirov

Quick and very professional.

Susan Schwartz

I've been coming here for 20 years and trust them to do a great job.

Mary Daniels

Honest! Explains and shows all findings Keeps me informed. Very nice personalities Easy to worth with

George Moody

Allison took great care of me. Rotated tires. State inspection brake job

Linda Howell

Everything was down that was called for .Short wait outside even though I was late.Thank you Anderson's Toyota. You have serviced 4 SUVs for me.

Aaron Ybarra

I really like it here. My wife and I use it for our major work and look forward to using it in the future. -aaron

Byron Brandon

Did not have an appointment but service was still fairly quick

Kaaren Stoner

Major overhaul. Very thorough. Everyone very courteous and very helpful. Could not ask for better service.

Dorothy Posey

Very professional, took very little time, service manager was very nice.

randy bundy

Very professional and courteous. Explained everything and pricing before doing any word.

Staci Short

They did all point inspection, tire rotation and oil change and it was not a long wait...

LauraPh2009

Excellent service in a clean environment. Very happy with the outdoor seating! Thank you

Sharon Mora

Clean, plenty of sanitizer and precautions, social distancing and courtesy. All options are explained and pricing.

Aubrey Aldy

Recall service. Excellent and expedient service. Tech was very clear and professional. Thank you.

Susanne Edwards

Service was provided professionally and within the timeframe promised. Would definitely recommend.

kyle katz

Very Professional. I was in and out in 30 minutes. Oil change and tire rotation on the Tacoma.

Ed Schlecht

Had problem with mechanic not measuring brake pads accurately but service person handled it very professional and resolved the problem!

Jeremy Fink

First oil change since purchase. Relatively quick and friendly staff.

Grace Gilbert

Excellent service, friendly, prompt, a nd first class quality service. Great business!

Edna Sprung

The people in the service department were friendly and professional. My car was ready when promised.

Will Kinard

Great service, great worker attitude, impeccable timing, very friendly, kept me updated

Len Constantine

Finished the repair ahead of their promise. Great customer coordination and courtesy.

Cindy Crawford

Kevin was very friendly and knowledgeable. Enjoyed my experience with him.

Robert Fowler

Always fast and friendly! Top notch from start to finish. Highly recommended !

David Levy

A great automobile A great service organization A great experience If you depend on your car, You can depend on Fred Anderson To keep it dependable 😎

Eric & Linda Fry

Exceptional customer service! They went above and beyond. I would highly recommend and come here again. :)

Susan Ellege

Quick and efficient!! Told me what needed to be done and what the cost would be up front.....no hidden costs!!

Bruce Allen

Very professional. Service rep kept me informed and handled every concern well.

Cate Ferreira

Was happy with the communication from the service rep and the timing Cause I had time constraints.

Zita Breeden

Justin was very friendly, work was good,longer than I thought it would take

Beth Gist

Excellent customer service. Clean waiting room. Car was finished quickly.

Jean Thomason

I always take my prius here for service. Everything is well-organized and never have had a problem.

Al Loli

Excellent service . Fast and Andrew my service advisor was very informative.

Braxton Pressley

The only thing I have to say would be a suggestion for more outside seating for any smoker/vapers for hot/rainy conditions

Kip Kelley

Always greeted by a great group. Very thorough with information. Treat you with respect.

Donna Mccracken

I enjoyed visiting fred Anderson i had a good experience and really nice people thank you all !!!

Dianne Boswell

Everything was great but I was there for 3 hours which was for me too long!

Anne Barker

They sent a video of areas of the vehicle that were checked. The staff were courteous and helpful.

Chris Loftis

Was very professional and quick service My advisor Paige was very friendly and courteous

Jazzy Guide

Decent cars for the price. Don't let them make you feel obligated to get the service contract.

Elaine Moore Schupp

Service is always completed in a timely manner and the staff is efficient, friendly, and professional.

John Ward

Kept me posted on the repair & the cost. Paid for a Lyft & gave me a loaner when had to order parts

Freda Wells

Excellent service and customer service. No problems and everyone was very pleasant and helpful.

Cynthia Hicks

Always thorough, affordable serving to keep my Toyota in tip top condition.

Jerri-Anne McDermith

Love the free inspection video. Very helpful to see what’s going on, visually. Thanks

Reno Thomas

They never disappoint on service!! 10/10 recommend them for vehicle service!!

Blair King

They took great care of us. Awesome service

Harold Williford

Very professional dealership. I plan to continue using them to service my vehicle and to buy my next.

Angelica Rice

It's always a pleasure coming to Fred Anderson's! The staff are friendly and professional!

Emilie Doyle-Pinho

The recall repair was done quickly and the service was kind and professional

Parker Foley

I thought the service and the people who took care of me went beyond even Toyota’s high expectations. Thank you.

Michael Faulkner

Prompt, kind, only problem was many customers not wearing masks, too bad.

Joel Vinson

Great staff and great deals for buying or having it serviced

Jennifer Gorman

The service took less time than I was told it would and everyone was very professional.

Steve Rice

I can always depend on them to expertly fix me. And make it affordable.

Thomas Singleton

Enjoyed the the time at the dealership. Pleasent folks and good work.

Jeanna Barnett

I took my truck in for an NC state inspection before work. I was in and out in 30 minutes.

Barbara Revis

Service was good except for breaking 3 of 4 wheel coverings that cannot be replaced.

Bruce Lankton

Very courteous and professional. Service was fast and friendly.

Bob Kehrer

Very quick to process service request and completed services within the estimated time

AP Wayne

Mike was great. Service for 10 mile only RAV was great.

Marvin Murphy

Always a mind satisfying experience Randy and Josh r excellent to work with

Denise Fraser

Service writers are friendly and courteous. Very professional.

Jayne Wilson Reich

Nice facility and friendly folks, but even with an appointment, my wait was ridiculous.

Macy Kinsey

The people here are awesome! Very friendly, Efficient service.

Linda Plott

Everyone was so helpful and explained everything! Mike was especially helpful!

Mary King

Fast & courteous service. Colby was very professional & helpful.

Warren Alcorn

Very good service provided on my Acura from this dealership.

David Seward

Excellent service by a "well-oiled" Team:. highly recommended!

Joel Wiens

The car was serviced as expected and also helped me notice the tabs were out of date.

Gerald Leister

I made an appointment. They took my car in and had it to me at the time they said they would have me on my way

Roy Allen

Was quick and helpful stop by with no schedule on the way home from work.

Frank Serrano

Painless, fast and friendly

Jeffrey Hudson

Always appreciate the professional care I receive from Randy Ballard.

Mike Milosch

Received a letter regarding recall notice requiring computer software update.

Tessa Lewis

Always a pleasure to go here! Professional, timely and friendly!

Carolyn Rice

Couldn’t have asked for better service. Top notch service. Will return.

Rita Jeffress

Very professional, knowledgeable, courteous and timely. Good experience!

Tyler Ray

They did good work and had it done when they said it would be done

Donna Leggat

Always great service! Very friendly and helpful.

scott stone

Very professional in an out in no time, Highly Recommend Anderson Toyota. Thank you

Beverley Gidus

Service was quick and explanation of your findings was very detailed.

Reginald Tyson

Friendly dealership. Willing to work with you. Great selection to choose from.

Alan Birnholz

Great service for tire pressure problem on my Lexus.

Carol Rice

Super nice, well mannered, efficient, clean waiting area and bathrooms.

Gary Branks

Very friendly staff. The only thing would be communication. Had to keep asking status of the service.

Jasmine Cline

Friendly, trustworthy, helpful, professional staff! Great service!

Vernon Ellis

Was only there for 5000 mile Toyota Care checkup. Was out less than an hour

Frankie Mcmurray

Mr. Ballard saw through til the very end. Everyone was very professional.

lucy lin

State inspection done, fast service, no complaints here

Carl Darchuk

They're the best. Honest and always positive!

Brian Wilson

Very good staff, very timely, and all around good people.

Susie Pittman

Very happy with the work done on my truck.

Beckah Caouette

Love the video inspection and the detailed explanation of the repairs.

Keith Ramsdell

Consistently exceptional customer care.

Bob Johnson

Always 5 star service !! Highly recommend this dealership for service.

Tami Bebber

Friendly service. Professional and courteous. Thank you.

Ken & Dee Metcalf

No free food. Kevin, however was top notch.

Marie Gibbs

Very professional they go above and beyond to make sure everything is right.

Jim Greene

Did a great job servicing my truck.

Jeremy Blank

Service department was quick to provide an idiot with a replacement key for his truck

Kevin Stock

I prefer this dealer over Bryan Easler in Hendersonville.

William Hartley

Excellent service on my product recall visit.

Constance Bouldin

Friendly. Prompt service. Reasonable wait time.

Nona WALKER

Save quick service for routine 5,000 mile maintenance.

terry thomas

Fantastic experience. Fast, friendly, easy.

Jason Taylor

Excellent, friendly, well managed staff of professionals.

Bill Jackson

Excellent service, curtious reps, knowledgeable staff.

Merry Meeks

I bought my car at Fred Anderson Toyota and everyone is great.

Vicki Albiero

Prompt Professional Excellent communication Reasonably priced

LaDonna King

Love my Toyota and the service that they give you after you buy a Toyota

Leather wulf

Yup. Best Toyo dealer in NC.

Laurie Mathis

I had NC Inspection, no issues.

John Kuhns

Very quick and professional service! Thank you!

Vira Saray

Thank you very much for a great service!

kenneth davis

Great Service people! Excellent Service and on time.

Dennis Taylor

Great automotive service and customer service...as always!

Juan Andrade

Very happy with the service for my Tacoma truck.

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