Reviews of PARTS DEPARTMENT - Continental Subaru. (Auto Repair Shop) in Anchorage (Alaska).

PARTS DEPARTMENT - Continental Subaru

358 Reviews

174 Comments

Auto repair shop

Auto parts store

4900 Old Seward Hwy, Anchorage, AK 99503, United States

Description

Information of PARTS DEPARTMENT - Continental Subaru, Auto repair shop in Anchorage (Alaska)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of PARTS DEPARTMENT - Continental Subaru

Popular times

Sunday

Monday

Tuesday

Wednesday

Thursday

Reviews of PARTS DEPARTMENT - Continental Subaru

Ryan Stafford

I bought my truck from Continental Subaru many years ago and my wife has been a customer of theirs for almost 10 years. No dealership is perfect, but if Continental Subaru makes a mistake they will make good on it. I asked for the best deal on my truck and I got it. I asked for information on my wife's Subaru and they printed it. I highly suggest you visit Continental Subaru and that you give their service center and employees the opportunity to help you repair or find a new vehicle. If this review was helpful please click the Like button.

Zeth Kernan

For years the wonderful people at Continental have taken care of all my automotive needs! From low the pressure sales staff to the knowledgeable parts and service departments they truly are a one stop shop! This last trip in put me in my 7th Subaru and each one has been worth it 110%! The interior quality has finally caught up with the safety and drivability Subaru is known for and there couldn't be a better time to try one yourself!

Abby Roman

My husband and myself walked into Subaru last week, I leased a new 2017 Subaru last year in June and was very happy with it until we got into a minor collision with the curb in October due to being new drivers in Alaska coming from sunny southern California. We took it to Able body shop for the repairs and they just ended up ruining our car. We knew there had been something wrong with the car since October. It had been making a noise when we went over bumps and nobody could find the problem. I was so unhappy until I went into Subaru and Dedrick was there to come to our rescue. He told us he saw us there at Subaru multiple times trying to fix our car and wanted to help out. He helped us with the entire process to trade in our car and drive home a brand new 2018 Subaru that day. He made sure we were taken care of in every department and ensured we were happy with our new car. I couldn't thank him enough and I give him a 5 Star review! He made our experience so much better and I am stoked we have all the new features of the 2018 Subaru like Apple Car Play. My husband and I will be moving out of Alaska in July and I feel so much better knowing we will be in a brand new car and that we will make it safe to our destination with no worry. Thank you Dedrick! You have a wonderful employee Subaru!

Dedrick Pouncy

Great place to buy a car. Bought a new Subaru, while working at another dealership. I was so impressed by the sales and service team. Ryan Moore, Michelle and Brye in service are awesome! Continental Subaru has a new cafe for its customers, and has remodeled it's service reception area for customer convenience. With a wide selection of new and used cars, theres plenty to choose from. You really can't go wrong at Continental Subaru, in sales or in service. Mike Salem the sales manager, made my experience at Continental personable. The Subaru product with its Symmetrical all-wheel drive, is second to none. I highly recommend this brand and dealership👍

Sachiko Brandl

LOVE my new impreza. They took me through all the features step by step to make sure i understood everything. Great team!

Seth Grover

I had a couple recalls for my 2010 Subaru Impreza and needed an oil change. Not only is it the most cost effective oil change in AK, done by mechanics that only work with Subaru’s, but it was very easy to schedule an appointment. Upon arrival for my appointment I realized I had forgotten my wallet at home! But Eric was willing to work with me so I didn’t have to cancel my oil change. The facility is clean, well organized and very comfortable. The staff was very friendly and after I was there waiting for all that work to be done Eric even offered to get me a sandwich! I was so grateful and it was such a good experience. Thank you Eric and the continental Subaru team!!

Anna Despain

Mark in sales was wonderful. He helped me find cars in my price range, without any pressure to go higher than I felt comfortable paying. He stayed with me for several hours, braved barely above 0 temperatures twice to find the cars I wanted to look at, and did it all with a helpful, non complaining attitude. Michelle was also very helpful figuring out the financing. I will definitely be back the next time I'm in the market for a car!

Caleb Burton

This was the best experience I’ve ever had at a dealership. Excellent customer service, and Subaru’s offered here. They are also flexible with there financing and able to work for your best deal. Not only did they make sure me and my family got what we needed, they have a no pressure rule that makes everything smooth and work of your needs and time. Highly recommend and we love our new Forester!

Trevor Petersen

I'm a soldotna AK resident, who doesn't spend much time in Anchorage. I recieved an airbag recall on my subaru, Scheduled the appt to come up, planned for a rental, but age requirement wasn't mentioned until time of appt. Cab tokens and shuttles aren't available (covids fault). So I was essentially stuck with some pretty lame choices; uber around out of pocket(not super wealthy atm😅), take my car back without getting it fixed (dangerous), or wait in the lobby for hours (no where near next in line to be serviced) Frustrated, I explained my situation to there employees as civilly as I could, they understood my struggle and just like that, good communication took the win and had me outta there In less than an hour an a half. Highly recommended, friendly staff and a nice little coffee shop to ease the wait time.

Ire Land

Took my car in for an oil changers the express lane, used one of my 4 complimentary oil changes. Got the windshield wipers replaced and they gave me a good deal on them since I have a newer car. Took them about 25 minutes to do the service and then some extra time for the windshield wipers! Super impressed with the nice staff and quick service!

Deborah Barta

2022 - Oil change drive in on Thursday around 2pm. Good customer service. It was quick compared to other days. They also have a complimentary car wash if you ask for it. Windshield and coolant fluids were topped off as well. In the past they used not to do that even if I asked them at the checking to make sure they top off.

David Besh

Really quick service. They offer a 15% historic discount for vehicles over 10 years. Considering replacing my timing belt and head gaskets here. Got a cheaper deal on a wiper assembly than AA The Shop- who are also great.

Debby Retherford

Took my mom's car in for recall and they were very friendly and helpful. Loaned me a car to do my errands and had the vehicle done sooner than they had promised. I no longer own a Subaru, though I loved the 4 I've owned in the past. I would not hesitate to recommend the brand or this dealer.

Ginny Jones

I care quite a bit about reviews and actually take them into account a lot when making purchase decisions anywhere so I decided to write a detailed review. Due to travel and a hectic work schedule I wasn't able to write this as soon as I liked but it did give me the chance to experience their service department along with sales. Sales- Adam was my salesperson and was ultimately a wonderful person to purchase from. After a bad experience at a different used car dealer, I decided to go to the real deal and get a Subaru from an actual Subaru dealer, so happy I made that decision because it was the smoothest car buying experience I've ever had entirely due to Adam and his team in the sales department. I was able to interact with Adam a few times after my purchase with one minor question regarding a windshield and he was not only extremely helpful but very willing to handle everything himself to ensure that what was communicated ended up being the outcome for the sale. I appreciate this so much and would definitely go to him in the future for a vehicle purchase. Very friendly, efficient, and extremely in tune with helping me find exactly what I wanted. I've never been more pleased with the outcome of a vehicle purchase. Highly recommend! Service- For service I got to have an experience with some work on my windshield, it was taken care of due to the due diligence of Adam but took a bit of coordinating to get scheduled. Once I actually took it in everything seemed good except for a snag with the placement and some additional work that had to be done due to issues with the repair. Ultimately, while it was a somewhat frustrating experience (mainly fault of my own sales job and the schedule demands it imposes at times) the service department did their best in a lot of ways to handle any complaints I had with a solution. They ended up doing good work and getting things taken care of along with giving me options for pickup times that would fit within my constrained schedule since the work took longer than anticipated due to appointment booking for the windshield. As some reviews mentioned previously I didn't find that they were as friendly as the sales team but ultimately that's why they work in service, because their focus was on fixing the issue and addressing any problems that may arise. Which they definitely did to my knowledge. A bit more pep may be appreciated with any future interactions but I surely can't fault them for anything regarding the issue. They took care of it and I greatly appreciated that, I'd say they even went above in some ways to accommodate more than required since I was initially a very stressed customer when I learned of the delays (work trip jet lag doesn't make the friendliest customer at times). Ultimately they put up with a very stressed customer and came up with a solution to every concern I brought up which makes for a really good overall experience with Continental. It showed me that in both departments they knew how to handle problems effectively and ultimately that they were willing to do everything they could to make for a positive customer experience. No business is perfect but Continental Subaru definitely does their best!

Ashley Lofstrom

Needed to have my car brought in for an airbag recall. I had to schedule it about 3 months in advance to have a loaner vehicle. They said it should take between 1.5-3 hours, so I said I would go run some errands until they called. Appointment was at 10:15, but we live in Wasilla so we headed in early and got there at 9:30. They had a rental ready so I loaded the kids up and went to the bookstore and a couple other places. By then it was about 1, so I called to touch base and was told someone would find my service advisor and find out and call me back. So we went and got some lunch. About 2 I still hadn't heard back, so I called again and was told the same thing. About 3, I filled the tank back up and stopped at one more place along the way. It was 3:30 when we went back to the dealership to see what was going on. When I pulled up I could see my car in the corner of the shop, and my service advisor said he had been looking for it to find out its status. He asked if I wanted it washed on the outside, I said sure. Took another 45 minutes for it get rinsed off and my keys brought back. To boot, I was told the serial number on my airbag didn't even match the recall. They said they did an inspection and I am a little surprised they found no problems with my little hooptie, but maybe I will just take that as a compliment !!

Alexandria Glass

I've been here a few times and I wouldn't even be able to think of something to complain about. I have worked with both Ryan and Ian (service technicians) and they have always gone above and beyond! I am highly impressed with the customer service I receive here, and I never leave feeling like I was ripped off in anyway. My vehicle has always come back in great condition when serviced & I feel confident that my money has always been well spent. They are affordable, caring, and overall one of the best experiences I've had with an automotive shop! I will continue to return. Thank you!

Beth Lewis

The customer service was stellar from the great deal on the car to the challenging our loan to see if they could offer better rates. My husband and I were very pleased with the outcome. We loved the clean look the car had after detail- wouldn't have guessed it was a used car. Adam was the gentleman to assist us and was awesome along with the other employees.

Primis Aculeo Torpere

A great buying experience. Very knowledgeable staff. During a small wait for my credit check I was offered refreshments and the salesman kept me company as we talked about where I might find a good local fishing hole. The manager Steve worked with me until we found a price we both agreed upon and they were even able to get me a special lower interest rate. There is a wonderful little sandwich shop called The House of Bread I was able to grab lunch at, definitely check it out if you get hungry. If you have family or friends looking for a vehicle you can refer them and the dealership will pay the months car payment.

Theresa Dutchuk

I took my car for its first service (in my ownership) at continental Subaru, everything checked out great. I brought it back 6mo later and they identified some issues that were missed in the first service. I was frustrated that I wasn’t aware of the issues after the first service as I like to take the best care of my car. However, mistakes happen, we all make them. Continental Subaru took the reigns to address the problem with my car and went ABOVE and BEYOND to not only fix the problem, but make sure that I was taken care of and there were no disruptions to my life while they had my car. They were always professional, but this experience left me feeling like that is how I should be treated as a customer everywhere. They were fantastic. I am very impressed and feel like they took the best care of me.

Anna M Klingfus

Customer service was great! The staff was informative and patient with me on my 1st time buying a new car.

Jack Davis

My wife and I have been consulting with Continental since the beginning of December in regards to looking for a replacement vehicle. We were apprehensive at first expecting the typical used car salesman experience. Fortunately, we were pleasantly surprised that never happened once. Since the start we were working with Adam Poole who was of outstanding character and tenaciously professional. Adam went out of his way we feel, to assist us in finding the right vehicle for us. There were no gimmicks, no signing anything until actually necessary, no failed promises. Working with this individual was a wonderful experience. The customer service we received from the rest of the staff during our visits was also above reproach. Especially when compared to our typical customer service experiences in Anchorage. We eventually settled for a Crosstrek that was fair on price, and no one pushed for all the add-ons that most dealerships typically try forcing at signing. We would highly recommend this dealership to anyone and to ask for Adam. We look forward to any future dealings with the dealership regarding anything from maintenance to buying accessories. From the Davis Family to Continental Subaru, and especially to Adam, thank you!

snowtez1962

Took my new car for It's 6 month Oil change. They did a good job but failed to tell me it was done so I was there longer than needed. Their service counter guy was nice enough but was not very complementary towards sales staff and Subaru. I was told by my sales person and Subaru's Technical specialist to bring my car in at 6 months or 6000 miles for its first oil change. He was very condescending stating that he didn't agree with that and the Service department didn't support what was being told to customers. They felt that customers should be coming in at 3 months or 3000 miles. What interesting is that Subaru is also emailing customers like myself that the first oil change should be at 6 months or 6000 miles. Seems to me that hey probably need to get on the same page so they can provide customers with a unified customer service experience.

Bonnie Snyder

I work for a tire and auto store in the Valley and have certainly heard and witnessed my fair share of horror stories about working with car dealership's service departments but Continental Subaru's Service department completely blew me away. They were incredibly helpful and friendly. They kept me updated and listened to my financial concerns. Willy and Grant are awesome and saved me so much money and time, I so appreciated working with them. I would send anyone to Continental with no hesitations!

Zack Barnett

My shop has been buying from Continental Subaru for a number of years now, I personally have a great business relationship with John Ward (wholesale account manager). We place orders many times a month, John is very knowledgeable about all the parts they carry, he is always able to answer any questions or concerns I have. Part inventory is always updated, so we can continue to be on the cutting edge of servicing. Because of this great experience, when it came time to buy a new car for my wife. We chose to buy a two year old forester from continental. Also a great experience at that time. I will most likely buy my next car from the Continental Subaru sales department.

Andrew G

We all know that cars are in short supply right now. I am a repeat new car customer at Continental. They gave me a fair deal on the others, and they gave me a fair deal on this one too. No giant mark ups, no price gouging, like so many other dealers are doing right now. (Because they can right now) Continental, you have treated me fair and square when the advantage is yours, and I’ll remember it. Long term relationships are build this way.

Jahnay “NayNay”

I’ve come here many times throughout the last five years. And every time without fail the service both customer and car related are always wonderful. I’ve come in for routine car check ups oil changes any repairs and even a recall. They have fast serviceAnd they’re so friendly and knowledgeable patient and courteous no bad experience ever. I would recommend continental Subaru to my family and friends and I have they are worth stopping by and checking out I’m sure you won’t be letdown. Hope this helps.

Jonathan Pedginski

I received a letter in the mail about a recall for a part on my legacy. I had to travel because I live out of town and ended up about a half hour late to my appointment, but they didn’t seem to mind which was great. Extremely professional service, and knowledgeable staff. I’d go back in a heartbeat.

Christie Rodriguez

I didn't buy my car from this dealership, however I have now had two separate encounters with Paul and the rest of the Continental Subaru staff. They demonstrate excellent customer service through friendly, helpful, and knowledgeable staff who always seem willing to go above and beyond. Thank you, Paul and the rest of the crew at Continental Subaru. Well done!

Mac McCarthy (Sphyyr)

After some initial confusion regarding our Subaru that was left to be worked on, their team (especially Julius and James) really stepped up to make it right (on a Saturday even!) and was able to get us all squared away.

NStrautins

I have been a long time Subaru customer and have always been treated wonderfully at Continental Subaru. Most recently I took my 2003 Subaru Outback in to have some significant engine issues diagnosed. Turns out that my engine had some significant problems and would require a brand new short block. In less than 48 hours my car was back on the road with a brand new warrantied engine. My service advisor, David, kept me up to date throughout the entire process and the car is now ready to run for another couple hundred thousand miles! Unbeatable prices, unbeatable service, and a friendly staff. They will continue to receive my business for years to come!

Colleen Devigne

Julius at Continental Subaru worked with my husband and I to secure a lease upon arriving in Alaska as we were PCSing to the area. Julius brought the new car to the hotel we were staying at and we completed the agreement documents in the lobby!! I am beyond grateful for the stellar customer service and top notch accommodation they provided. Customers for life. (Plus we LOVE our spacious Outback!)

Julie Glynn

I can't figure out all the one star reviews because we had a great experience. Our sales rep, Riley, wasn't pushy and was very personable. He knew the vehicles inside and out and was a great help, even after purchase, especially with getting Bluetooth set up. We knew we were looking into getting a Forester before going in due to safety ratings and online reviews, and the financing bit (my least favorite) was the best experience we've had getting a car. Couldn't be happier with the vehicle.

Jesse Sikora

Thanks to Chris Lansang and the rest of Continental Subaru for the most painless car purchase I’ve had yet! I saw a used “wholesale” car on the website that checked all the boxes for a good commuter in Fairbanks and it was an easy going process working Chris. The car included an in house pre buy inspection(at my request). They a detailed the car and full tank of gas (it was almost E during the day of test drive) before it left the lot! They also worked a last second Z tag and called the DMV directly. The car included the summer wheels when a shop could have easily put those in the back. Honest dealership and ready to get you on the road with a new ride!

Albino Blakk

Boughta sweet ride off the showroom floor. My family drives Subarus. Now I do too. The car is awesome. I never thought I would love anything but a truck. But my car is versatile and takes me everywhere I could go in my truck. Thank you, Subaru! Thank you for the auto start too!

Michael McGuiness

Had the oil changed on my son's Subaru. The staff are friendly. They have a very nice waiting area with their own cafe in case you want to get some snacks while you wait.

Oliver Salem

My whole family has Subaru's. From Outbacks, to Foresters, to my wife's 2015 XV, to my 2016 STi, each and every experience was a pleasant experience. Staffs are very friendly, helpful, and are all very willing to help. Would definitely recommend this dealer for their top notch customer service. Shout out to Ryan for helping us out on a few transactions and getting our paperwork done quickly and in time!

Tina Moore

I am so confused at all of these bad reviews. My family has purchased a total of 8 Subaru's from Continental over the years and 3 were purchased from the same sales person! We've been more than thrilled with our sales and service experiences. The folks at Continental always seem to have the knowledge it takes to make a very comfortable car buying experience. My parents live outside of Anchorage with their Subaru and they are always accommodating and timely for them when they travel to town for service appointments. I've recently moved out of Alaska with my Subaru and while I have good service here in Memphis, I do miss Continental Subaru :)

Timothy Hall

Unbelievable service with working with us from Fairbanks. Kendall in Fairbanks will never sell us another car... The Sales Manager Mike, and our salesman Mike, were both professional, courteous and delivered us a great car and made the whole experience enjoyable. Thank you for my new Crosstrek, absolutely love the ride.

Nyssa Jones

Continental Subaru is my main service and parts supplier. Every time that I have dropped a car off or gotten quick service or come in for a part, staff has been friendly, knowledgeable (or learning) and professional. It is a pleasure to be their customer.

Vanessa Neal

Purchased my first new car here. Sales man was very helpful and nice getting me the vehicle I wanted and helped get me financing so I could drive it home that day. Brought it back to get autostart installed 13 days later (worked for my schedule, they were ready to put it in a few days after purchase but I wasn’t available) and I expected it was going to take a while so I was going to hangout at the dealership. I was pleasantly surprised to see they have a caffe/ bakery inside the dealership that serves everything from coffee to soups and bread. While I was waiting I had a guy stop what he was doing and came over to me to ask my name so he could go get me an update on my car. Very courteous and helpful staff.

Adrian Musliu

I spoke with Bruce and he's a very nice guy, but he was a little pushy. When I arrived at the lot, he was right at my car door and didn't really give me a buffer zone. He didn't give me a chance to exit and lock my car before greeting me. He needs to work on those interpersonal people skills, but otherwise he's a very nice guy and in the future if he fixed those issues I wouldn't have any problem with buying from him.

Lorne Bailey

My 2000 Subaru Impreza RS is a good quality car that gets about 35 miles to the gallon on highway and around 27 miles to the gallon in the city... Service staff do good work and make sure to present objective material for deciding which maintenance is most important for the car. Please be sure to thank them for their good efforts. While Greg is actually a Sales Representative and not a Service Representative, he gives great advice for maintaining the car in a way that tends to keep total cost of ownership to a minimum. If he is still working there by the time the car is ready for retirement, I will definitely visit him and see what he has to offer. While this may be several more years, I am sure that customers who come to Continental Subaru to buy a new vehicle through Greg is probably getting a pretty good deal.

Alexis Mellberg

I drove up to Anchorage from kenai today with hopes to buy a vehicle. I had a pre approved rate that was lower than majority of the vehicles on the lot. I spent several hours at continental subaru, test drove two vehicles and had my heart set on one. After a long wait and Hope's held high I will FOREVER be grateful for the team there for doing everything in their power to get me approved for the vehicle I wanted. Sales rep dedrick pouncy was determined to help me out by showing persistence and determination to provide the best customer service I have probably ever received! I give this gentleman and his finance team a 10+ star review. I reccomend this outfit to any and everyone looking for a safe, well maintained vehicle. Thank you so much from the bottom of my heart for helping me get an amazing vehicle that will keep my son and I safe. Yall have been amazing to work with! Sincerely, Alexis

Tayler Burgess

Went for the express service oil change & inspection after taking my 2014 outback the 4,000 miles from the lower 48 to Anchorage. Service was fast and curtious. Prices are what you would expect for a dealership. You do get what I call the filter scam. My cabin air filter was unreasonably dirty but i cant stomach $80 for a change there when it's a $20 part at AutoZone half a block north($40 for the high end one)...

Michayla Taylor

I have bought 2 cars from this dealership and they have never disappointed me. Mike Nabulsi sold me my 2017 WRX and it was a breeze. He was so patient and knowledgeable about the cars and really is a great salesman. After calling him a year and a half later looking at buying a 2018 Crosstrek he was happy to help. He handed me off to Julius Cumlat who is another phenomenal salesman. Julius explained everything so clearly and made sure I was absolutely getting the best deal since I was trading my car in. He talked to his service manager, Rachelle, and she made me a deal I couldn’t refuse. Once again, continental Subaru nailed it. Thank you!

Ryan Guzman

Bought my first brand vehicle here, 2015 Subaru Forester XT! Was a great experience, financing went very smooth. I was literally in and out. I would highly recommend all of my friends and family here! Great people working here!

Thurimen Mitphen

Order your parts online and select pickup from dealer. They're cheaper online, and I've had the counter charge me shipping. Yes, shipping. At the counter. I made my concerns known to the guy at the counter and he said "I don't make the prices, I just charge what the computer tells me." So I ordered on the continental parts page and selected pickup at dealer and I wasn't charged shipping. Recently went to buy an oil filter. It was $6 on their site and they charged me $7.50 plus $1 for the crush washer. Buy on the site and pickup. It's asinine that the prices are different.

Karen Hufstetler

I had an amazing experience at Continental Suburb, I couldn’t be happier with my new car. The sales man, Mike Polak, listened to me when I explained what I wanted, showed me my options and helped me thru the process. He did all that in 2 hours! I will highly recommend Continental to everyone. Just want to add a comment about Alex Nauman who did an excellent job of going over my car’s features with me. Answered all my questions, took time to explain everything and made sure I was comfortable with my car. He’s a great asset to Continental. Thanks Alex.

Jenna Wamsganz

I have been taking my car in for all service work for about 4 years now. The technicians are always very pleasant, the prices are reasonable and the service is fast. They’ve made a few mistakes here and are but they always make it right through comps or comparable items. I highly recommend them!

Braydon Patrick

I bought my subaru preowned, but had service done here. They provide excellent service in a very reasonable amount of time. You can tell customer return is a high priority for them. Free shuttle service works great when you need to get home, but you are not promised a shuttle ride back when your car is ready. Overall a great place, friendly folks and they get done what you need done. UPDATE: I thought I’d trade in my old subaru for a brand new one. I hold value in knowing the full history in my vehicle, plus I wanted something a little nicer. I got the unloved Impreza model, and I say unloved because they gave me dirt for my trade in. Obviously they don’t value their own brand. The new car purchase process was overall pleasant and brisk. My salesman was Ryan, and he will work hard to make a sale, even if that means withholding negative info and pushing the positive info. If my car holds up well during my lease, I plan to buy it and drive it into the ground. If I turn it in I will stay far away from the subaru brand in the future. Beware Subaru resale value. Its not as good as people make it out to be. Also keep in mind that all wheel drive is not necessary here. Subaru AWD is a good system, but the benefit is acceleration from a dead stop. AWD does not improve braking or handling contrary to popular belief. 4 tires do braking, 4 tires do turning, and either 2 or 4 tires do acceleration. Also, do your research, because I missed out on a 500 dollar military discount because I was in an unjustified hurry.

Adrienne McVey

I had a great used car-buying experience at Continental Subaru. Nicholas McMillan was friendly, professional, and knowledgeable. From perusing the selection, to navigating financing, to driving away in an awesome, new-to-me vehicle, the entire process was low-stress and low-pressure.

Matthew Faust

I was forced to purchase a used car on an expedited timeline when my beloved Element was rear ended on an icy road. As a rule, I dread car shopping, and hated the idea of having to make a move in just a couple days before my loaner car had to go back to the insurance company. But the salesman (Nick McMillan) at Continental made it so easy and stress-free. What a relief! Nick has an enormous amount of knowledge about cars, and what he doesn't know he will immediately volunteer to look up. I 100% felt like he put my needs first and was dedicated to finding the vehicle that would work for me at my price point. If you need a new a car and want to be able to trust your salesperson, I would recommend you go to Continental and ask for Nick.

Trogdor

I started my shopping online and had the pleasure of meeting and working directly with James. He was the best salesman I have worked with at any dealership ever. Yes, that good. He knew his lot, knew what would fit my budget that I set, and learned my needs as we looked around and talked. I would recommend Continental for any used car needs and if you can, get James from internet sales.

Katie Hickey

Dropped by for an oil change & tire rotation, expecting to wait a couple hours. Pulled in through the automatic service bay doors and was greeted by an associate before I could gather my things and get out of my car. I walked into their lobby and discovered a cafe in addition to the usual free coffee. Too bad it wasn't lunchtime yet; food looked good! I settled in at one of the tables with my laptop (free wifi) and I hadn't yet completed my first email before the same associate came in with the results of the free inspection which indicated I needed a new air filter $30 and a screw taken out of a tire that was slowly leaking (they plugged it, no charge). I gave the go-ahead for the filter change and then it was only a few more minutes. At checkout, the associate told me my coupon for the oil change had expired...and proceeded to give me an EVEN BETTER deal. Score! Thank you.

Cien Hoen

Went to the parts dept for a cab air filter. Wait was little less than 5 min. Curtious no hassle purchase.

Laura Brown

My husband and I have purchased 6 Subarus from Continental Subaru, and today just bought a used Jetta for our son. Not only has Continental been incredibly accommodating and trustworthy over the years, but this is the 3rd car we've purchased from Jay, and I pray that he never leaves Continental! Last December (2017) was our first time meeting Jay, and we walked out with a 2018 Crosstrek and 2018 Forester. After spending 6 hours at Continental discussing every option and feature with a man who's passion for the Subaru brand is unmistakable, we felt confident making our purchase and signing our souls (& wallets) away for another Subaru. Today I called Jay directly and asked him if he had any affordable & dependable cars on the lot for our son, since his car had died and couldn't be resurrected. Jay told me he would see what he could find, asked what price range & features we wanted, and had options for me before I made it into Anchorage (from Wasilla). We found out later that he was supposed to be off at 5, but he stayed late without a word of complaint because he knew we were coming into town, and didn't leave until we were finished at 9. If you want to buy a dependable Alaskan car, buy a Subaru. If you want stellar, honest, trustworthy, friendly, passionate above-&-beyond service; go see Jay at Continental Subaru.

Thomas Summers

The new service center is GREAT. If you just need something simple like lights, wipers, oil, etc...you can pull right in and get in and out very quickly. To see this improvement to the service center made me VERY happy. It always seemed silly to me to have to schedule an appt to get lights fixed, or to get oil changed. Nice work guys!

Bryan T.

I traded in a car at subaru and they treated me very well. I was in the car industry for about 10 years and am very familiar with slimy sales techniques. They weren't slimy at all! Gave me a very good price for my SUV and discounted theirs without me even asking. I did a straight across trade and they gave me a warranty included in the price. I will buy from them again! No questions asked!!! -Satisfied Customer

CORINNA POHL

It was great! I came into get my cars oil checked, they also checked to make sure everything else was ok. Found some lights not working and they fixed that as well. I appreciate everyone at Continental for taking care of my needs.😀 …

Larry LaMar

I moved my family up to Alaska 2 years ago and needed a place to service our aging 2007 WRX STi. I was warned that AK runs on a different time frame from the lower 48 by many. Shortly after my STi was shipped up north I started to experience issues, she wasn’t accustomed the harsh AK conditions. Alaska has a lower octane then what Subaru recommends for their high performance cars and the STi never experienced anything under 30 degrees before. Turns out I needed a new short block, turbo, among other little things, not bad for 180,000 miles on a 300 HP car! I did a lot of research around town and the valley, looking at performances shops thinking the dealer will price gouge. I was wrong, very competitive and backed by Subaru warranty. Continental Subaru also have a vintage discount that saved me a little more. David Susuico is an amazing Service Adviser. I travel weeks at a time for work and David bends over backwards to accommodate my wife and daughter when we need service on the cars. The dealership stands behind their work and also fixed a few issues that were overlooked. So the bad reviews, I don't get it. It’s Alaska, parts need to be shipped, and service gets overwhelmed since it’s the only Subaru dealer unless you want to drive to Fairbanks. If you want a service adviser that knows you by name, communicates and is honest see David. He’s just as good as my old service adviser back in California ever was. It’s because of this level of service my family is on our 3rd Subaru. It's because of this we're planing on our 4th next year.

Jessica Harvill

I recently bought a new Subaru Impreza from Continental Subaru in Anchorage. Overall the experience was good and the salesman, Tony, was very helpful. The car was on order, and he was good at keeping me updated on when it was going to arrive in state and answering my questions throughout the test drive and purchasing process. As is the norm with Subs in Alaska, the price wasn't fantastic, but after doing quite a bit of price comparison between buying in Anchorage versus buying in WA/ID and shipping the car up buying in Anchorage was only slight more expensive and much more convenient. The only thing that irks me in hindsight is, after I had finalized the purchase of the car and we were doing the final walkaround, I discovered the car did not have a block heater installed. Now, I fully realize that I should have noticed this before but it seriously never crossed my mind that they would possibly be selling a Subaru in Alaska that did not already include a block heater. It was pretty annoying having to take the car in again and pay an additional $288 for something that should have been included to begin with. I'm only in week two with my new car, but so far it's been a good 'first new car' buying experience. My only comment to anyone considering buying here is to be insistent in declining all the add-ons (I admit it, I got hosed into purchasing the undercoat which, upon further research, was not worth it) and to make sure that 'standard' winter components like a block heater are included. Otherwise, you'll end up paying for them later.

Henryk Irish Cherkowski

We bought our used car last week, we couldn't have gotten a better salesman Dedrick Pouncy, very knowledgeable, very friendly. He knows his cars, not only that he made us feel very comfortable while we waited, answered all our questions, all around good guy! Thank You Dedrick for letting us have a great experience on buying a used car!

Gilbert Zavala

A HUGE thanks to Jay Devera !!! My story.... I had bought a NEW 2018 Subaru Impreza Sport 5door like 5-6 months ago , it didn't come with a sunroof or the Eyesite system so I was pretty bummed , but bought it anyway cuz I loved the vehicle. Today I was getting a Engine block heater installed. I decided NOT to take a shuttle home but to wait in the waiting area instead. I walked into the show room floor and what do I seeeeeeee. I see my car with a sunroof and Eyesight system and more 😲😲😲 Jay Devera approaches me and says: "Theres your car" I say "I know" He remembered our past conversations about me wanting these options.... To be honest... I never thought I'd leave today with a NEW 2018 Subaru Impreza Sport (with a sunroof and Eyesight system and more) Jay Devera.... THANK YOU so much for this deal you did for me 🙏🙏🙏 and keeping me comfortable and relaxed as I was stressed 😁 Without you it never would have happened !!!!!! I'm very grateful and extremely happy and pleased to have the ride I wanted now. GREAT JOB 👍 And Awesome work ... I'm 1 Happy Customer 😎 Subie 4life Gilbert/Chico (STORMTROOPER) guy 🤣

Robert Schomaker

I went to Continental Subaru Anchorage to sell my 2012 Subaru. I pulled up and talked with Aaron. He was very professional and told me that he wouldn't be able to give me what I wanted on the car, but directed me to someone who would. I sold my car above my asking price. If Aaron can't buy your car, he definitely knows who will!

Morgan Silva

I had a great time using Anchorage Subaru! I moved all the way from California to Alaska this past month and Ryan helped me get everything set up with a new Subaru for my stay here in Anchorage. He was extremely helpful, and very friendly! Ryan was the first person who welcomed my boyfriend and I to Anchorage and he suggested a ton of great places to eat and fun things to do. Such a welcoming experience! Thanks again Ryan!

Mattalow Dominick

I'm pretty happy with Subaru service. My Legacy came in for service recently and their full check found a nail in my tire before I even knew I had a problem. It's a small deal but to know they did a full safety check looking at the brakes, battery, wipers, etc. Thanks guys! I appreciate it.

Alaska Renegade

I truly recommend purchasing a vehicle from Continental, as I had a great experience. I recently bought a new 2018 Subaru Crosstrek, and was exceptionally pleased with the entire experience from the entire staff. The car is a great car, and it was exactly the car I wanted. It was a very pleasant experience to purchase with really no pressure at all from anyone. Payment options were very straightforward and clear. I want to give out a SHOUT OUT to RICKY V. who is a very genuine person and who does want you to purchase what you want and a vehicle in your desired price range; he truly went ABOVE AND BEYOND for me. The final experience for the new car purchase (which you can do later) was getting familiar with the car and the accessories (StarLink, etc) Also, another SHOUT OUT to ALEX N. who showed me how to operate the options on the Crosstrek; he was another very genuine person and truly believed in the product and the Subaru name. It's fun to talk to people who truly love what they sell! THANKS GUYS!!! (-Dina F.)

Bennet Blanchard

Excellent service! The people at the front desk provide excellent information and don't overcharge. Alsoo my windshield wiper fluid is located in my trunk and my trunk was filled to the max with camping gear and a raft and they still filled it for me. They go the extra mile!

Red Tortora

Purchased a 2013 Legacy for my wife in December. Enjoyed working with the salesman and my wife loves the car. Traded in a Ford Fusion Hybrid - got a reasonable deal. Had the service department put some add-ons on the vehicle which went well. Only complaint is they left a big white sticker right in the middle of the moonroof vent which I can't peel off and which looks quite ugly. My wife wants me to take the car in so they can remove it but so far haven't had the time.

Hank Reuter

Had an awful squeal in my car, was concerned the wheel was going to fall off! I took it by expecting to have to leave it for days. They identified it by sound that a smallish rock had lodged in the brake rotor, and pulled it in minutes and cheerfully assured me that I could swing by anytime to get that fixed if it happened again. Really cool guys, they have my business for life!

Elizabeth Meliah

Though my experience has been ok, my son's experience with his newer Subaru has been awful. It is doubtful I will purchase again for how they treated him. He even had the extended warranty.

Peter Wyman

Excellent! Online sale thru Jason Fawcett, he worked hard to find the right car and secure the deal. Patiently dealt with multiple calls across four time zones to coordinate a variety of activities to insure a short-fuse, must-have pickup. Jay Beno, sales manager jumped in to facilitate finance and other details as deadline drew near. A solid, hard working team and a great buying experience. Dealership has a good inventory, too. Well worth the drive, whether in Anchorage or hours away. Highly recommend!!!

steve skirvin

bought a 2005 Legacy. used as a commuter from wasilla to anchorage. currently have 175,XXX miles. still drives almost like the day i bought it. unbeatable fuel economy and performance on snow and ice. will definitely replace with a new legacy. service dept has done a great job servicing my vehicle. would definitely reccommend to my friends and neighbors.

Kelli Newell

Alex, the salesperson, was very helpful. He explained everything about my new car perfectly. I love my new Impreza and the price was fantastic! Overall amazing experience!

Ben H.

Good dealership. They really know what they're doing and are top quality. Plus, they have a full service coffee shop inside. Only downside is that they only do inside work on cars; not body / exterior repair.

Cassie Atwell

Very customer oriented. Friendly and care about how you are treated. The service is first rate. The cars are wonderful, easy to drive. Wish I had known about them sooner.

Ice Beard

Tried to check out a car and was told to meet up across the street. Went and waited guy never showed up where we were going to meet. Said it was my fault because I never gave him my phone number. Didnt like that first interaction and decided to go else where for a vehicle.

Milan Belic

Parts are not cheap but parts guys are awesome

crimsonfalcon07

Did a great job with both our vehicles and had stellar customer service. Great place for military personnel to get work done. Thank you for going above and beyond for us.

Dom Behaylo

Thank you Ryan G and ALL of Subaru for all your help, I’m so proud to purchase and own another Subaru!!! You all have been so friendly and professional and can’t be more happier, thank you again!!!

Christopher Mitcham

Took my Subaru into Continental Subaru for a recall and they found that I had low oil. Topped it off for free, thanks guys for the catch! Great customer service 👍 …

Penny Lerner

Best buying experience that I have ever had. Friendly polite and very informative. Delighted to be a part of the Subaru family.

Courtney Moore

This review is specifically to shout out Athena, thanks for the great service!

Michaela Loan

Michael at Continental Subaru Service went above and beyond for me. My experience was five star and I would recommend Continental Subaru to anybody I know! Thanks guys!

breck Rumley

Great service! Purchased my touch up paint at a fair price.

Snow Kitty

The courtesy and professionalism from the second I walked in the door was very welcome. My first experience was only a minute long, so I can't elaborate, but they made a good first impression.

H. Jeff Perry

Very good staff, Mark was very nice and went out of his way to search inventory at 4 dealers to help find the car we wanted.

Dakota Rhine

Stan was really nice. We went in wanting an Outback but found the Crosstrek was more what we were looking for. We ended up walking out with a pretty nice deal and discounts.

Kent Dunbar

Just moved here w my Subaru and the people at this dealership have been absolutely great. Not only is my car in good hands, I'm in good hands too.

A. Handley

My first experience with this dealership 2 years ago was horrible but they bent over backwards to do it right :) That being said on Friday the 13th of Feb. I hit auto start and went out and heard this horrible noise the car died being a female i tried to start it and it wouldn't start, i popped the hood took off the plastic cover over motor and looked down and noticed my belt was all messed up, i contacted subaru and had my car towed there, they even had a loaner for me and i was really grateful they got it done today, 2/18/2015 Fabulous customer service the only thing i didn't like was how long it took me to get through to service i was put on hold and resent to their department just to be put on hold again this went for over 30 minutes... The price is right for repair, i have a Tribeca which i believe usually costs more for repair although i think there cheaper then any where else... Loved my loaner car... 2015 Forester ill be checking into a new one soon im sure :)

Shannon Hale

The staff is amazing! They did not play the typical car dealership game. They sincerely care about the want/needs of their customers.

Taiga Owl

Very efficiet service department. There's even a coffee shop inside and comfortable seating and wifi to make your wait while your car is being serviced verycimfortable.

Cee Spurgeon The Bear Troll

Continental Subaru has been the best Subaru dealership I have dealt with in the past 3 years. Superb service, and fast!

Joseph Butcher

I have had a desire for quality in an appealing design with unmatched service by the industry and Subaru comes very close to the top of the list.....thank you....JAB

Victor Perez

Customer service is great but the prices for tires/installment could be better.

Daniel Derrico

Very accessable store. Clean, well lighted and very helpful staff. The service department is very efficent and quick.

Lars Danner

I purchased a new Subaru Impreza. The sales process was fast efficient and polite.

Alex Nauman

Bought my new BRZ here, and my salesman, Alex, was extremely helpful and knowledgeable. I will definitely be returning here.

Teshina Dorsey

Good service, but expect to wait. Every time I’ve been here I’ve waited a long time.

Mike Mason

I talked to Jay but didn't buy. He is nice and knowledgeable about the new Forester

Angel Ortiz

Great service on walk in oil change. Complimentary car inspection.

Kristopher Schmal

Great staff and good selection of vehicles. These folks will work with you on putting you in the car of your choice.

Aiden S (Froggy)

They're really nice day and knowledgeable, super helpful, and have great pricing

Peter Kul

Really appreciate parts depatment; service, parts availabilety and prices in comperison to other dealership, Thank you very much

Bacon & Cheese Productions

Pretty good as far as car dealerships go. The got the best Subarus in town.

amanda fischer

Great service. Never felt obligated to buy it pressured. Great staff as well. Would purchase here again.

Ian Tompkins

Good friendly service. Nice amenities while you wait for them to finish with your car.

Boyd Soule

Friendly but like to hound you if you are just walking around looking. Service shop and parts has great customer service.

Walt Miller

Great service and very professional people working here. I like the new to me Service Bay. Your out of the weather.

David Fischer

Incredible staff looking out for my needs yes i bought a new car from them best thing ive done

Dana Kostreba

I love my 'Bu and after a lot of trial and error, I'll never trust her in the hands of another service center in town.

Cian Mulhern

I would not work with any other dealer. Great customer service

Kevin Yang

Great place! Xang the tech there has wonderful customer service, answered all my questions!

Jim Kelly

I have to wonder if they have salesmen or just contract writers. Four couples wandered the lot and one salesperson came out!

Helen Dobrov

Express service was fast and the advisor answered all my questions, was polite snd friendly !

Ryan Allen

Got me right in and resolved the issue, great customer service

Elizabeth Buckel

Always quick service. Always pleasant and helpful staff. Always honest work.

Christopher Texter

Just bought a 2020 Subaru ascent thanks for Alan Rachel and jay for making it happen

J B

Have always had a great experience with their service department

Joe Edwards

Great Friendly staff, service department have been great to me.

Pink Anderson

Always reliable. Prompt, friendly service. Reasonably priced.

John Davis

Fast service. Staff were all very pleasant and communicative

Crystal Gratrix

Great, friendly, knowledgable staff. Go Subaru!

B Benson

Subaru is great, shuttle drivers are very good.

Gregory Brown

Always a great experience and excellent customer service.

dakota jorgenson-kutei

If you have a subaru take it her thell hook you up

Randall Danes

Qualified service, polite staff and does a great job.

Angie K

Always courteous, professional and great service.

Uroš Michael Knežević

They fixed my tire in no time

Becky Black

Best decision was buying a Subaru from here!

Michelle Hoffman

Received excellent service.

Jan Schwarzburg

Had a problem with the Subaru warranty on a Forrester

Tony Lauderdale

Nice clean and work is done in a timely manner.

Michael Wills

Responsive and knowledgeable. Thanks for the great support!

Ronda Barnes

Excellent service, very friendly people!

theadrata williams

They treat you like family.

Michelle M Roth

Great job on vehicle, great service

Miss E

Worked with us and our situation well :)

Amanda Roth

Always upfront about costs and quick.

Adam Poole

Best place in the world to work!

BRYE WARNER

Great service and sales department.

Dew yazzie

Fast, friendly service on this day.

Mike ONEILL

Very professional friendly service!

Liviu Verziu

Nice cars, good deals.

Amanda Collins

Quick & easy

ericson beronilla

Helpful staff, excellent service!!

Far Minded

Get all your subby maintenance done here.

Jeremy L. Garcia

Continental's, Subarus, you name it😎👍! …

Angela Dial

Helpful and attentive to our needs.

Jennifer Seutter

No pressure sales people.

Margaret Robinson

Great customer service!

Joni Singelyn

As always Subaru pulls through!

Christie Rodriguez

Wow!!! Superb customer service!

Blanche Sheppard

Great customer service

Lisa Stone

Quick friendly service.

rudd plate

They are easy to work with

Barry Hutchins

Friendly and very helpful

Eivin Kilcher

Great service dept

Artie Reekie

I love Subarus

Tom Reale

Service fast & efficient

Jarek Halat

Friendly sales and service

Dick Anderson

Coffee batista in the lobby.

MeEm Kahumoku

AMAZING

David McAdoo

They have cars.

Eric Grenier

Great staff!

WeJamEconoMan De La Torre

Fast and easy

Martin Padilla (Marty)

Parts department

Hosea Kaahu

Martin Padilla

Jeff Wilson

ike bert

Barry Kwan

Danny Parish

JEFFREY JONES

Contact

Photos