Reviews of Hawkins & Sons Inc. (Appliance Store) in Wilmington (Delaware).

Hawkins & Sons Inc

107 Reviews

78 Comments

Appliance store

Appliance store

400 New Rd, Wilmington, DE 19805, United States

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Information of Hawkins & Sons Inc, Appliance store in Wilmington (Delaware)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Hawkins & Sons Inc

Popular times

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Reviews of Hawkins & Sons Inc

Deborah Ryszka

I had excellent service from the two technicians who delivered by washing machine. They were professional, personable, and friendly. They removed my old washer quickly and set my new one up just as quickly. They answered my questions about my new machine thoroughly and patiently. I appreciated that they tested the machine before they left and then showed me how to start a load of laundry once they left.

Stephen Fogelman

I purchased all of my appliances for my new kitchen renovation and can’t say enough good things about the great customer service and follow up. My salesman Rich was amazing and gave me all the information I needed to make an educated decision and Tina followed up with me regarding questions I had about my appliances. Great pricing and best of all top-notch customer service.

William Coyle

I ordered a replacement heating element for my old Maytag dryer from here this week. The part was in earlier than promised (which was great) and the price was comparable for other sources of the same factory part. The parts department is clean and appears to be well organized. What really stuck out was the experienced fellow helping at the counter yesterday (Tuesday 3/22). I needed a few insulators to complete the element replacement, and initially they couldn’t find them. The dryer I was working on was made in 1982, so sometimes it’s hard to figure out what parts fit it. After leaving the store, I received a phone call stating they had found them. It’s a $2 part so it’s not as though it was a big money maker, but I needed it to do the job correctly. The folks here went out of their way after they made the initial sale to see that I had what I needed to properly complete the job. I really appreciated it. My dryer is working well now, and will hopefully give me and my family many more years of service.

Jeanette Keller

I didn't purchase my refrigerator from Hawkins and sons. I was having issues, so I reached out. The service techs had great customer service. James went over everything with me called the next day to go over options. My fridge was fixed within my budget. Great service. Timely manner. I would highly recommend them to anyone. I would even consider purchasing directly from them in the future.

Ed Ridgik

I needed a new dryer, and waited too long. The old unit broke. My problem totally. Typically, I’ll call Hawkins, explain my needs, and they advise me on what to buy. In this case, they recommended a Speed Queen electric dryer. I’ve learned to listen to these folks and trust the recommendations that they make. With each purchase, it always works out that the price is fair, they go out of their way to deliver what you need in record time. In this case, they actually reworked the schedule to accommodate my family. In the years that I’ve dealt with Hawkins, every item that they have recommended has been the right choice. I certainly cannot be an expert on all things that I need to buy. These folks give you what you need, they get it to you asap, and they back it up if it ever needs service. I trust them, and they respect each customer by giving them great honest, and fair service. They are simply The Best!

Gregg Poryzees

Hawkins is one of two factory certified Subzero and Wolf appliance service reps in the Chesco / Delco area. I was a long-time customer of the other company until a few months ago when I called Hawkins for a second opinion. They saved me thousands. A shout-out to Matt who is hands-down the most knowledgeable service rep with whom I have had the privilege of working. I won't trust my Subzero, Wolf and Viking appliances to anyone else.

Tom Y

Fantastic from start to finish. Gary was great to work with for the selection of the appliances. The installation crew called ahead and arrived on time. They were extremely polite, respectful, and carefully brought the appliances in. I was really appreciative with how friendly they were, and that they took the time to answer a few of my questions. They worked as an efficient team. Appliance shopping can feel slightly overwhelming. Hawkins and Sons made it comfortable. Without a doubt I will let people know of my great experience with them!!

Tom Barba

I've been buying my appliances there for over 14 years and they are still the most friendliest and knowledgeable people in the industry. All the delivery guys are nice and friendly and very professional. I highly recommend.

Jim Neal

We needed a refrigerator right away as ours had completely died. When we went to Hawkins and Sons (on a recommendation from friends who have bought items from them for years) we were greeted by Gary W. who took the time and helped us with all our questions and concerns. He was very friendly and professional and helped us find exactly what we were looking for. The refrigerator had just arrived and was on the floor and we needed it the next day. The schedule was full for that day but the office staff was able to squeeze us in. The two delivery men (technicians) arrived on the agreed to time ,removed the old dead refrigerator and replaced it with the new one . Sean and Sal were very polite, professional and took extra care to not damage anything in our home. It was a pleasure to work with such a customer oriented business and we will be recommending them to our friends and family. Thank you the Neal’s.

Tom Kempczynski

My wife and I bought a stove today. My salesman Rich was very professional and knew all about the products he sells. He also set up the financing we needed to purchase our stove. A very pleasant experience which took no longer than a half hour. Just waiting now for them to haul away the old and install the new!!

Patricia Marx

Be careful buying Speed Queen TR5003WN if you want a washing machine that saves water and uses fabric softener. You can do one or the other but not both. You can use any other dial and you can use fabric softener with them but not water saving. Like my machine, but think I would have bought another if I had known that.

Michael Hawke

I've never seen so much attention to detail. The men who delivered my new refrigerator were so professional. They took great care navigating some tight spots to place my new refrigerator and remove the old one. They also gave me a quick tutorial on the new. The sales staff are also excellent.

Ellen Waters

I had a very good experience buying a refrigerator. The two salesmen (Gary and other salesman on that day) found an acceptable unit for me in a very depleted marketplace. My space was very limited and the deliverymen (Nate and Eric) were very positive and made it work. They were friendly, professional and informative. Overall, a great experience. Good service is the key to good business!

Anne Ferrara

I don’t normally write reviews but for Hawkins I felt compelled to do so. My 8 year old washer they don’t make anything like the used too ~ broke and I was shopping for a new one. I went to Hawkins and Dan was very knowledgeable and very helpful. I must add I’m not easy to deal with I’m no nonsense and don’t try to BS me. Dan was very patient and replied to all my questions via email. My new Maytag was installed on Monday. Nate and his partner very efficient and went above and beyond. They made sure it worked and was level. I’m all about customer service. I got that at Hawkins. Lowe’s and the Home Depot sub out their delivery and I’ve heard too many horror stories about their delivery service. I did not want to deal with that nonsense. So if you need an appliance please do yourself a favor and check them out. I don’t think you will be disappointed. Cheers!

Denis Shaffer

Took my Father to Hawkins & Sons to buy a new refrigerator. In and out in 30 minutes. Delivered, installed and old one taken away, on time in 3 days. Awesome

Nick

Our oven was emitting a strong gas smell, so we wanted to get it checked out. The customer service staff was friendly and helpful in setting up an appointment. (Note that right now they're booked out a few weeks because of COVID.) The day of the appointment they gave us a heads-up call to give the ETA for the technician. The technician arrived on time and was very friendly. He diagnosed the problem right away (the ignitor was old and weak) and showed me how he knew that's what it was. He ran the oven again before he left to make sure what he did worked correctly. He also showed me how to take everything apart if I need to get to certain places and gave me helpful hints for things to look out for with our type of house. The entire appointment was 45 minutes and the price was reasonable. No games, no gimmicks, no upselling. We will be using them again next time we have an appliance issue.

Terry Dean

I had to make a major purchase without going into the store due to Covid19. The beginning of my experience began when I spoke to Mike in Sales. He provided me all the information and confidence to make a sight unseen purchase. I purchased a double oven and it was $200 less than the big stores and on top of that there is an additional $100 rebate not offered at those big stores. Today my oven arrived and the two gentlemen who delivered (one was Nate) we honestly the most professional delivery/service men I ever dealt with. They arrived in their masks and were so cautious not to scratch or scrape anything! They measured all openings before attempting to remove my old ovens and bring the new ones in. I am so glad I reached out to this smaller company instead of the big guys. I will make all my future appliance purchases from Hawkins and will refer anyone who asks (I was referred by a previous customer). What a great staff - service from the sale to the delivery! Thank you and kudos to you!

Marianna Freilich

Our first contact with Hawkins & Sons was a phone call we made. Dan was very informative & friendly so we decided to go to the store. Again, we were treated in a friendly, professional manner and all our questions were answered. We had already shopped around so we knew we were quoted a good price. We purchased a new oven & range top & were assured that removal of the old & installation of the new would be done very carefully. Alec & Nate showed up on time & were extremely careful & courteous. Great experience all the way around!! We will return to Hawkins & Sons for all our appliance needs.

Tom Curley

My wife and needed a new gas range ours had died and we had looked all over for a new one . Hawkins and Sons was recommended by friends of ours . We stopped in to look over their inventory of gas ranges. We were so impressed with the sales person and his knowledge of the product. Prices were not excessive. Also they service what they sell.

Ryan Azariah

I moved right down the street, from out of state. We were in need of a new washing machince.I stopped in to check out the place, small business has a really hard time competing with the big chain stores in my home state. Was very happy with the selection and pricing. The salesman was very knowledgeable, professional and friendly. Happy with my washing machine, I will be headed back for my grill and stove !

PAUL CAMPANELLA

I called in with trouble with my dryer the lady was very nice asked the model no# and quickly told they could fix it. She schedule me for the next day. Within two hours I get a call there schedule opened up and wanted to know if it worked for me today? I said of coarse, the tech (John) showed up jump over the piles of laundry that never seem to go away diagnosed the problem fixed it quickly. Reasonable cost. Nice having people that service to another level!

Pat McKeon

We purchased a new Kitchen Aid dishwasher from Hawkins. Everyone that we worked with was great - from the showroom sales people to the installers. I am very happy with the installation - they were prompt, courteous and professional. I love my new dishwasher, too.

Chad Cross

I had CJ come in and take a look at my refrigerator. I was definitely one of the annoying people that became an expert on Google and thought I knew what all the issues were. I appreciated that he walked through what he was doing and what the actual issues were. He didn't mind answering all the questions I had. I feel like because of using Hawkins and Sons, my fridge is working fine and I'm more prepared to handle situations that may come up in the future if I needed to. Highly recommend!

Jon Bell

My wife and I got a new dishwasher about a month ago from Hawkins & Sons, and we're really happy. The dishwasher is just a dishwasher, but the people at Hawkins are fantastic to work with, both the folks we dealt with in the store and the service team who installed the unit. There were even a few hiccups with the way our old dishwasher had been hooked-up, but the Hawkins crew had everything figured out in no time to remove the old one and do a seamless installation of the new one. I recommend the company to anyone in the market for an appliance.

John Mcconnell

Had Hawkins and Sons come out to check a dryer out. Mike was very friendly and knew what he was doing. They charged a flat fee to come out and the total was less than $150 for everything and the dryer works like new again. Let's keep family run businesses around, they are there when you need them, unlike the big chain stores. A++++++ for this business and there employees.

nancy carmine

I have bought several (5) appliances from this company and have had excellent service in both the showroom & by at-home repair people. Oh, and don't forget delivery folks. Such a pleasure to deal with a local company which practices great service. Would rather give them business than some huge chain.

Drone_Mike

Angela was more than helpful. Looking for an exquisite refrigerator ain’t no joke. Too bad I need mine in a box to ship but she was more than helpful in terms of her time, her heart to help me with what I want and the store has the best customer service

Stacy Chidekel

We have purchased major appliances from Hawkins and Sons and we have found the service to be the best. They stand by the products they sell and take a lot of time in the store to help make sure you buy the right product for you. We highly recommend this business.

David Gosse

these guys are great. we've bought a number of reconditioned appliances from them for both our residence and rental units. always good prices, repairs done well, and units work well. delivery is easy and no hassle.

Dave Dubbs

They were knowledgeable, answered every question. Got a good deal, exact delivery date. Left very happy. They even have technicians if needed.

Scott Wurm

Spent a couple weeks running around to scratch and used appliance stores looking for a decent used dryer. I was floored how all the shops sell garbage that looked like a truck ran it over and selling for prices that were only minor savings over new. Then I stopped at hawkins. Staff is very knowledgeable, they don't act as salesman just answer your questions and are happy to help! All the appliances there looked almost new and prices cannot be beat. I got a couple year old electric duet dryer with Pedistal for $275 can't beat that! Would recommend to anybody

Sara Narimanian

Matt & Cj went above & beyond to help me get my dryer repaired during the pandemic! Can't thank you guys enough!! Quick, reasonably priced, helpful & so kind! Really appreciate you guys! Can't wait to clock out from the hospital, go home & do some laundry, finally.

Ruth Howell

This company reminds me of the adage "you get what you pay for." While I paid a little more than I would have at a big box store, in return I got so much more. This is the greatest company, and aside from being courteous and thoughtful, they are also far more knowledgeable than anyone at a big box store could even imagine! Heartily recommend!!

Robert Adolph

Very helpful sales assist and product review. Ordered washer drier. Looking forward to good service reputation as new customer.

Calhoun Wick

My only wish is that every company we deal with had the level of service we get from Hawkins. They were most helpful on the sales side and with John, their service is even better.

Joe Irwin

Very friendly staff with better selection and prices than the big box stores. They also recycle old appliance with delivery fee. Will definitely buy there again!

Battalion Deliverance Assembly Church

I have used them a few times to repair appliances, never had a issue. Would definitely recommend them.

Neil Amalfitano

I won't buy appliances anywhere else, they may be a few bucks more but their service is awesome. Upgraded another star for reaching out to me so soon.

Alan Shore

They have a wide variety of good quality appliances at decent prices. It's the kind of place that you know they will stand behind what they sell.

Carol Kusel

We bought a wonderful stove and hood from here.

Lynchjf 3025471470

If you want/need an appliance such as a washer,dryer, kitchen appliances Hawkins & Sons is the most reliable place to shop

Derek Fell

Great service call, easy fix, no hassle, highly recommend.

Mamie Baynard

Great service!! Quality workmanship and all you gourmet chefs out there, their 6 burner stoves are fabulous!!!

Phillip Perkins

I found a used microwaveexoecting it to last a year or two. It's going on three years and it's still working very well. Thank you

K M

Excellent service & honest technicians. Will be using for any/all appliance repairs that I have.

Chris Boyer

Was sold appliances & now not in stock. We have to wait 2 to 4 months because now on backorder.

Charles Bradshaw Jr

Got to learn and experience a nice place to find some exclusive Appliance for your next home remodel.

albert blodgett

Really good place to go, but didn't have enough to help me out. Good people.

Rosemarie Teta

Great service. Knowledgeable, friendly and honest.

Kathy Buckalew

Great local appliance store with helpful employees.

Jacque Knight

Excellent service and great price! Thanks, Dan!

Joe Cunning

Extremely helpful in working through the many options for a dishwasher

Dr. Ashmon GetFit Movement Dr.Trifinia Ashmon

Very helpful, great selections and customer service.

Donta Hollingsworth

Great service and Great Prices would definitely recommend.

Charles Kane

Quality appliances and great service.

Michael Garber

Nice people

bruce bartow

Amazing sales people and quality products.

Steve Deery

Friendly, knowledgeable, nice merchandise.

Blue Rider

Knowledgeable, top rated products.

TUGBOAT

Great place! Great service!

Donna RAndall

Never got b-ball to me.

Paula Timpanaro-Muller

Excellent service and products.

Chrisina Robinson

Very nice employees

Diane R Hawkins (Foxy Dee)

Highly reccomended

Maggie Harach

Shopped for a new stove.

REzado63

Very nice people

Kathy Mowczan

Delightful customer service

Rod Reynolds

Great service.

Frank Pullella

Michael Mertz

Philip Monihan

Lafayette Smith

Margaret Biddle

rita stowell

Michael Polnerow

Thomaas Kellems

Al P

Hannah Duggan

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