Reviews of Tiger Mechanical. (Appliance Store) in Phoenix (Arizona).
Tiger Mechanical
1330 W Boxwood Ave Ste 1, Gilbert, AZ 85233, United States
Description
Information of Tiger Mechanical, Appliance store in Phoenix (Arizona)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Tiger Mechanical
Sunday
Closed
Monday
8 am–5 pm
Tuesday
8 am–5 pm
Wednesday
8 am–5 pm
Thursday
8 am–5 pm
Friday
8 am–5 pm
Saturday
Closed
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Reviews of Tiger Mechanical
Good afternoon to you. My appointment was set for Monday 11/14 between 1200pm-500pm for my oven. Andy called and came late morning, same as when he came out first time to find out what the issue was. That was fantastic for me both times. Again, he was very polite, professional and knowledgeable regarding replacing the faulty wire harness for my oven. He was more than receptive to all my little questions I had for him and was able to answer them all to put my mind at ease. Again, Tiger Mechanical has a winner in Andy. I will definitely contact Tiger Mechanical for any future appliance issues I may have and will also suggest Tiger to the warranty company covering the appliance. Have an amazing day. I also want to thank the office staff for Tiger, especially Nicole.
I had an old GE dual fuel stove. The orifice spuds on the stove top were installed for use with Natural Gas and I don't have natural gas. The propane conversion spuds are no longer available. Your technician walked me through the email address where propane orifice spuds were available and I was able to order them online from Reliable Parts Company. I had looked everywhere for conversion orifices and was unable to find them until your technician located them for me. Nice guy!!! Excellent customer service. Paul C.
The young lady technician was very prompt , very professional, extremely knowledgeable about my Bosch dishwasher. She took her time, was unbelievably quiet and made my wife & I 100% confident that she knows her job very well. She was honest and professional from start to finish. Can’t say enough about this technician, great asset for Tiger Mechanical. 10 ++
Thanks
The gentleman that came to service our refrigerator was extremely polite and helpful. It fixed the door problem quickly and efficiently. We had the people where we purchased the fridge, Spencer’s, out twice to fix the issue and they weren’t able to get the job done. Tiger’s employee solved it within 10 minutes. Definitely would use Tiger for any future needs.
Best experience ever with an appliance repair under warranty. Tiger Mechanical representatives for scheduling and repair are outstanding! I really appreciate their friendliness, efficiency and professionalism. I will use them going forward when warranty concludes!
The technicians that came out to repair my refrigerator were friendly and professional. The only challenge was a scheduling delay for a return visit to install the correct part because a tech left. However, their staff communicated the issue and the first tech provided a temporary fix until the new parts (condenser fan and blade) could be ordered and installed so I always had a working refrigerator.
Tiger mechanical repaired our new washing machine. They were quick to respond to phone calls and questions, and employees were professional.
Only complaints was that it took a week to schedule someone to come out, then after they did it took another week to get the parts and fix the machine.
My new ge fridge was making a loud gurgling noise. The tech came to the house and checked it out. Ordered parts and returned to install and my fridge is fixed!! Great communication and professionalism. Would definitely use again. Thank you
Can’t say enough about the promptness of the work with Jesse. He was Quick and efficient, not to mention professional. The one thing I would improve is for the company to send out receipts in a time melt manner. I am sure they are working on it, however it should have been emailed the day the work was complete.
I used Tiger Mechcanical at two different times, first to repair my Thermador stove/oven and again to replace the compressor in my upright freezer. Steve was my repairman both times. Both times the repairs were professional and efficient. I would highly recommend their services to anyone needing them. I will certainly call them again for any other mechcanical problems i might a encounter.
Absolutely the best service I’ve ever received from service company. The guys that came out were fast, friendly and very knowledgeable. Everyone kept me informed and it was a great experience. Shout out to Steven and Kyle for a job well done !
They were able to give me an appointment for a warranty repair two weeks faster than the manufacturer. Communications were great and work was done well and complete. Jesse is great!
Was told that the “service call” was $130; WAS NOT TOLD that the service call did not include any labor! Apparently my GE dishwasher model is “different” than almost all other dishwashers: the repairman had the same problem I did in trying to get the middle drawer glides back on their track and ended up with “extra” glide bearings popped out and left in my dishwasher (which he knew about and basically said “good luck”; call us back if the drawer stops working in less than 6 months).
Tiger Mechanical communicated and kept us updated on the parts arrival. Once the parts arrived, they were at the house and installing the new parts right away. I'm pleased! Thank you Tiger!
Repaiman called before he came and showed up on time. He was very professional and courteous and answered any questions I had. He fixed my refrigerator door quickly and efficiently.
Chervail was pleasant and professional. I wish the company worked an appt time with you instead of just assigning, Because if you can’t make it you have to start all over again. Other than that, I will definitely use this company again
Update: Dave called me back to apologize for the way I was spoken to and the way the entire call was handled. He was honest, professional, and VERY informative. He has completely changed my perspective on this company and I would absolutely use them in the future.
Ella is by far the rudest person I have ever spoken to. Continually cut me off while I was trying to ask my question, terrible broken English, and when I asked to speak with someone else because we were having trouble communicating she said “call back if you want someone else.” Beyond rude and refused to answer my questions without a charge.
Arrived on time and diagnosed problem. Ordered and then replaced part. Tested operation each cycle. Great job and reliable repairman.
The Tech was great, but the cost of the repair was half of the price of a new refrigerator...
So we got a new refrigerator.
We had two bad ice makers and the company was AMAZING! Our tech was very knowledgeable and we got the same person each time. Will use them in the future!
Excellent service and communications. Our repair was necessitated by a power surge, so time and an accurate diagnosis was critical. Tiger Mechanical passed with flying colors. I recommend them without reservation.
Updated my original review from 1 star. Had a bad initial experience with scheduling issues. Within an hour I received a call back from a manager apologizing and attempting to correct the situation. The company does clearly prioritize good customer service
Everything went well. I appreciated that the tech had the required replacement part. Also, I liked that an appointment was made for the following day. My only issue is that I found it to be expensive.
Timely, professional, friendly and most importantly things got fixed. Highly recommend. Thanks Dan for fixing my appliances. A++
My Ice Maker quit working. The first company we used could not figure out what was wrong. Tiger Mechanical sent their Tech Dan who was very thorough and professional - explained what he was doing step by step - testing. He found the problem and it's now working great. I would highly recommend Tiger Mechanical. Dan was the Best!!!
Second time using Tiger. Both experiences were fantastic! Shane came out on both service calls, (on time, neat, honest, and most of all communicated with me). I will definitely go to Tiger in the future if I have any appliance problems and will recommend to anyone needing an honest repair service.
I contacted Tiger Mechanical after I had contacted another company and never heard back from them. Tiger contacted me in a timely manner, an appointment was made. Dan from Tiger called me before he came to repair our refrigerator so I was able to secure our big dogs. He was kind, professional and cleaned up after himself. He explained the issues clearly. We had to wait for parts but when they came in he came back and repaired the problem. It was such a nice experience due to the professionalism of Dan and the scheduling staff.
They repaired my LG dishwasher with a new soap dispenser. They were on time and done in about a half hour. Technician was very friendly a knowledgable. I you tubed how to do the repair and was going to do it myself but I'm glad I didn't. The technician had obviously done this before and after watching him I'm glad I didn't attempt it. I will definitely use them again and refer them whenever I can.
Technician nailed the problem in the first few minutes. He was excellent; friendly and very funny. :)
Great experience from initial phone call to the service. Receptionist was helpful and polite. The technician was fantastic. He arrived on time, was friendly, had great advice, and wore his mask properly. He was able to quickly repair my washer, explained what was going wrong and how to prolong the life of my unit. Thank you!
Our technician, Travail, was fantastic! He was professional, very knowledgeable and fixed our difficult problem.
Dan was professional and took care of the repairs we needed. Appreciate the good service and timely response.
I have a dishwasher that just wasn't drying anymore. I have a master agreement with Electrolux and on my second attempt to get it fixed they sent Tiger Mechanical. The tech called tech support to no avail but didn't stop there. He ordered a new thermostat and returned the following Monday. It WORKED my dishwasher now dries perfectly. I appreciate the service tech didn't accept the response from tech support and went the extra "mile" which did the trick.
These guys were awesome! We had to wait for a week or so, we only had an ice machine issue, for a qualified and experienced technician that knew about older fridges but well worth the wait as they FIXED my moms old fridge so we can keep it working a few more years with the custom wood panels and didn't push anything on us PLUS gave great recommendations about self service we can do and great advice regarding other appliances! Will FOR SURE use again!!!
Michel was great! He went right to work pleasant but serious. He knew what he was doing. We would choose to have him back if we need further repairs. Tiger did a great job.
Our refrigerator needed servicing in Sedona. We called Tiger. Their response was quick and professional. The technician, Michael from Flagstaff, was prompt, knowledgeable, and able to quickly diagnose and fix the problem. Will definitely use Tiger again and will request Michael if available.
Tiger was able to schedule someone for next day service, which was great. The tech, Michael, was very helpful and professional. Identified the issue promptly and was able to repair quickly. He tested the oven and range before leaving. Great service, thanks!
Update: management reached out and resolved the issue, I think upon seeing my previous review. But kudos to them for acting.
Customer service and response time are lacking. They did some repair to my dishwasher. After the tech left, I noticed something wrong with the door. I called back, but was informed that since my warranty had just ended, they wouldn't be able to fix it under the warranty. Since it may have been caused by the initial repair, I asked for a courtesy repair to which they agreed. I didn't hear from them for a month, at which point I called to get an update on the appointment. The rep said there was nothing noted in my account, hinting that I was not being truthful, and denied the request. I then followed up with an email listing the call records for every call I made to them asking them to investigate on their end. It has been 2 weeks and no reply. My experience is that they are pretty good about doing the initial repair, but reluctant to follow up if the job isn't done properly.
I have used Tiger Mechanical on two service issues with out Sub Zero refrigerator at our home on Sedona. They made it easy to make an appointment and stayed in contact verifying information as to when the tech would be arriving. The tech was prompt, right on time. He was through in his evaluation of the issue, plus my concerns with the timing to get the parts and return to complete the repair. I had contacted three other appliance repair companies, each one told me that the repair was too complicated for then to handle. My repair was two new compressors for the Sub Zero refrigerator.
The total service was handle professionally, in a timely manner, and at a fair price.
After multiple frustrating experiences with other repair companies, I was thrilled to find Tiger Mechanical purely by chance. Experienced in high end appliances, they can take care of anything. Not to mention they have incredible staff. From the phone call setting up my appointment to my follow up service, I have been 100% satisfied with the experience. Tom is so helpful and goes way above and beyond to make sure everything is taken care of and all questions are answered. I will never use another repair company again and cannot recommend Tiger Mechanical more highly.
Our washer started to act up and would not work properly, fortunately it was still covered by extended warranty. Tiger Mechanical where the company sent out by the manufacturer. The service was incredible and above any I have received in the past. We were contacted promptly and scheduled for an appointment which was kept & the tech was on time even called when en-route to let us know his status. He was extremely friendly & courteous. He made sure to use proper PPE and went out of his way to make us feel comfortable having him in our home. Alasandro quickly trouble shot our machine finding 2 problems for which he needed parts. He ordered the parts while continuing to check the machine. He was able to ensure we could still use certain cycles while waiting for the parts. They had the parts in a few days rescheduled and promptly came back and completed all repairs. The same tech did all the work quickly & very efficiently. He also took time to give us some tips for maintaining our machine. We highly recommend this company for any repairs, it's nice to know there are still repairmen you can trust.
Our service person was great. He showed up on time - was neat and very knowledgeable about our appliance. Before this particular service call we had a manufacturers specific service person to look at this issue and he just said he could not improve the situation - but out Tiger technician tried a number of fixes - one which seemed to help for a short time. We realize that trying to chase down a noise can be difficult - especially in a sealed system like a freezer - but we really liked their willingness try and to make a genuine effort. If I need service again I plan on specifying that I want it to be done by someone from Tiger Mechanical. Great work ethic and they understand the meaning of service.
Scheduling was quick and Jesse was great, knew exactly what was wrong and helped get it resolved and working quickly.
The whole process from scheduling through the final repair was handled very professionally. A big thank you to Dave Lawson for getting the ball rolling and following through to make sure we were taken care of. The technician Eddie C, was very courteous and professional throughout the entire process. He explained what was needed and what the total cost would be so there were no surprises. We would definitely use Tiger Mechanical again for any of our appliance repairs.
My warranty company sent Tiger Mechanical to service my stand alone ice maker. Tom called ahead and arrived within the window. He diagnosed my issue and then showed me how to remove parts to clean it properly. Tom was professional and I would recommend Tiger Mechanical
We had purchased a brand new dishwasher within a month we were getting an error on the appliance. Called our warranty co the they put in a request for someone to come out. Tiger came out the same day and discovered the issue and ordered the part and had that sooner than they thought. The appointment for the repair was scheduled right away as well. In the meantime I contacted the co I purchased the dishwasher from. They are going to replace it. I contacted Tiger and they were awesome. I was concerned that they would be irritated. They offered advice and were happy that I was getting a replacement. They were such a pleasure to work with. I will definitely call them again for other service needs.
Timely response to warranty service request. The technician was on time and quick to solve my problems.
Tiger mechanical was easy to book with. Before the scheduled visit, they called just to check if a few-days-earlier reschedule would suit me. It's nice to know they are very attentive and adaptive to their schedules.
Tom and his associate came and did a fine diagnostic job. He was very knowledgeable and prepared. The dryer was shot, but he could fix it. He provided an estimate. The needed parts were already in stock so a next day appointment was available to fix the dryer.
Tom and his associate arrived on time the next day and fixed the dryer in less than 60 minutes. The best news was the dryer component that didn't need to be fixed after all which knocked my bill down significantly. Tom even left me some adhesive that he got in preparation of the fix but didn't end up needing on account of his keen eye and steady hand.
My dryer works like new and Tiger Mechanical fixed it quickly and well under my budget.
Terry was the technician who serviced my dryer. Not only was he professional and courteous but he finished the job very quickly. He is a great credit to Tiger Mechanical. Karen, who originally took my request was also through and kind. She made sure I knew how much, made the appointment and even followed up afterwards. This is a wonderful company that I will recommend to all my friends and family. Their vehicles are cute too! Thanks Tiger Mechanical!
Needed LG fridge service under Lowe's 5-yr extended warranty. Asked to schedule w/Tiger after seeing excellent online customer feedback. We were lucky enough to get Dan, who has to be one of their best technicians. Dan was very polite, professional, efficient, and clean (he even requested a napkin to lay his laptop on, so as not to contaminate the countertop!). He got down to business, diagnosed the problem correctly (the common linear compressor issue we saw with a similar 3 year-old LG fridge 2 years prior), and requested the parts. 3 weeks later he was back with the parts, installed cleanly and effeiecntly (he even vacuumed the coils), updated the firmware, and the fridge was running like new. Being an engineer myself, I could easily tell he had a strong background in electromechanics and thermodynamics beyond the typical technician, and enjoyed a couple of deep discussions! We found Dan to be honest and clear, and felt very lucky we ended up having him. We called Tiger and asked that he be permanently coupled to our account. What a pleasure to have a trustworthy person take care of you without you lifting a finger! Many thanks Dan!!
Tom from Tiger Mechanical was great. Although our ice maker couldn't be repaired, he told me exactly what to buy to replace it and even told me he would try to see if there were any available that were returned but not for mechanical problems, that we could get at a discounted rate. He was so helpful and told me if I had any questions I could call him. I appreciated him being so helpful. I will always call Tiger Mechanical when I need appliance repair.
We had our Samsung dryer repaired. It was squeaking really loud!! So, we got an online coupon and called. They had to get a part but, got it fixed. They had a warranty and so we were very happy. Four months later it started squeaking again! They wanted to charge us a $100 service call to fix the same problem we had the warranty for! I was livid and was going to call someone else!
I kept thinking how unfair that was and called and talked to a manager/owner Alyssa and she got them over next day, made sure they had the part on the truck! No service call fee! She said it was a mistake that they said there would be a service fee for a warranted part. Very caring lady. I am glad I called and spoke with her and got my dryer fixed with them.
We had a really great experience using Tiger Mechanical. Tom came out to my business, quoted me a great price on fixing our freezer. He explained in detail everything he needed to do and why. I called them a couple days later to proceed with getting it fixed, they ordered the parts and we're out to fix it within 2 days. Unfortunately a previous "handyman" had totally ruined the wiring in the freezer but Tom was able to get the wiring issue fixed and the freezer working that same day. He did an amazing job and I highly recommend them.
My LG refrigerator stopped cooling for the 2nd time in less than a year. When you call LG they find a repair person because it was still under warranty. The first time they sent A & E Electric. I won’t go into my frustrations with them here but it took 43 long days without a fridge. They don’t carry parts and you have to wait for parts to be ordered
This time LG sent Steve, from Tiger Mechanical. We were the last call of the day and he didn’t get here until 3:30 I liked Steve from the time he called to say he was on his way. He was cheerful even at the end of a long day.
He replaced the compressor and other parts that he carried with him. I can only say he was professional, friendly , knowledgeable and extremely patient He was determined to fix it this time so we wouldn’t need another service call.
My LG fridge will be out of warranty in a few months.
You can be sure I will call Tiger Mechanical and ask for Steve -even if I have to pay.
I purchased a GE Dishwasher and within a month discovered the soap dispenser would not dispense. GE sent a service man to fix it and that rep said to just throw the soap in the bottom of the dishwasher. This did not work so I called GE again and they sent the same repair man to me but this time the repair man refused to even make another service visit, he was rude and obnoxious and refused to come again.
Spencer's found Tiger Mechanical and they sent a good repair man over. He assessed to problem, ordered a new soap dispenser fix it right. Thank you Tiger Mechanical for your professional repair man and good service.
Sincerely,
Ken Robbins
I recently moved into my new home and was thrilled the kitchen was equipped with a Bertazonni oven range. Some of the range flames were uneven enough for me to suspect service would be a good idea. Most service companies I googled repaired standard appliances. Tiger specifically listed Bertazonni in their list of manufacturers and reviews in general were good. I called, was able to have an appointment within several days and the tech arrived on time, calling thoughtfully in advance to let me know his ETA. Service was done expertly and in addition, he took time to explain all the operational details of the oven, which was especially appreciated as the prior owners had not left a manual. Will definitely call them again if needed.
I had a very positive experience with Tiger Mechanical. My fridge went out, so I googled appliance repair and was lucky enough to find this company. Barbara was very helpful and friendly on the phone. She sent a technician, Tom, to my house the very same day. Tom was very knowledgeable and diagnosed the issue quickly. He explained everything to me and quoted a fair price for a replacement part. The fridge has worked great ever since.
Great service, quick repair, good price.
My glass stove top cracked so I called the Frigidaire/Electrolux customer service and ordered the part. Meanwhile, I already contacted Tiger Mechanical to do the install once the part came. Well, all three times Electrolux shipped the glass top, it arrived damaged. Tiger kept in touch with me the whole time. I finally asked for a refund from the Mfg. And asked Tiger Mechanical to order the part for me. In two days I had my new stove top!!!! The installer so so knowledgeable and very professional. Seriously wish I had just ordered it from them in the first place instead of having a broken stove for 45 days! I highly recommend them and will call them the next time I have an appliance issue!
Service was great, took a while to get the part but alls well
The service received from Tiger was outstanding! In this age when you feel lucky to get mediocre service, Tiger was a breath of fresh air. All expected contacts and appointments were done as promised and on time. The service technician was courteous, competent, and very concerned that we were fully satisfied with the repair. They get my highest recommendation!
These guys did GREAT. The house was about to be sold and the fridge broke at the last minute which could have caused the sale of the house to fall thru. The service tech, Steve, used his 12 years of experence to get the builtin fridge unmounted and got it pulled out by himself, found and fixed the issue and got everything back into place. This saved us. Tiger was great to work with.
Love this company same professional efficient service as before. Have Monogram Apliances and request “Tiger Mechanical” when needing service. Able to diagnose and order parts quickly both times and get the unit running quickly. S/O to Andy this time for an excellent job!
Dan, the technician, was very thorough. He spent quite some time trying to find out what the problem was with my Bosch dishwasher, and finally resolved it. Your supervisor, Kanish, was also very helpful in emailing me a report on the service I had done on July 9th. Needed it to send to Bosch. Will definitely use this company should the need arise.
Great service. Knowledgeable professional and definitely would recommend and use again
Tiger Mechanical was great! Nate was the tech who came to fix my KitchenAid and Whirlpool refrigerators the very next morning after my call. Nate called me to let me know he was on his way so I knew when to expect him, which was right on time. He was dressed in a sharp uniform and very friendly. Nate immediately found the issues with both refrigerators. He was able to fix one right on the spot and the other one he had to order a part. I got a phone call the next morning telling me the part was in and they set up an appointment for Nate to come back that afternoon to install. Tiger Mechanical was very professional and timely and they exceeded my expectations of getting my appliances repaired quickly at a great rate! Thank you Tiger!!
Nearing the end of a lengthy remodel, we needed repair on our Viking Range. Our sales rep at Spencer’s Appliance recommended Tiger Mechanical. One of their technicians, Eddy, came out and diagnosed the repair and gave me an estimate. He was friendly and professional, thoroughly explaining what needed to be done. The day of our scheduled appointment Eddy and the Owner, Tom, came out to do the repair and installation. The repair was more complex than originally thought, but they were determined to get our range up and running that day. I would definitely recommend them!
GE appliances sent Tiger Mechanical to my house for a repair. The good thing about Tiger mechanical is that even though GE misdiagnosed the problem, Tiger was able to figure out the issue and repair it. I read appreciate the dedication to just fixing the problem vs saying well someone else misdiagnosed it. Let’s reschedule.
I would definitely use them again.
“The gentleman was very thorough in repairing my washer. He moved the machine to give better function and prevent future problems. He was very helpful in giving tips for preventive maintenance in sorting laundry to give the best outcome and protect my machine. He also pointed out a possible future problem related to the installation of my washer and gave specific information as to parts and future repair! I would highly recommend tiger mechanical and the tech Alex to anyone that's needs repairs to appliance's in their homes.
Was under warranty, called in and Tiger Mechanical came out, repairman was very professional, timely and upfront on everything. The compressor went out, the replacement compressor was also bad, got the replacement for the replacement and all is fine. The office kept me in the know and very satisfied with everything
We needed a repair for our LG Refrigerator.
A couple of months ago we had a DIFFERENT service company come out for a repair and they were awful!
This time we used TIGER MECHANICAL and the service was incredibly fantastic!
Eddie was our Technician.
Let me try to explain Eddie to you in the clearest way possible. He was the best technician we ever had here or at any house anywhere in the United States in the last 40 years!
Eddie was On Time. Eddie was courteous. Eddie was professional, and he was fun to talk to.
Eddie was very informative with the questions I had for him.
Eddie solved the problem and also made sure everything on our LG was in spec.
Eddie even noticed that our LG refrigerator was never even set up on the feet and it was still on the wheels all this time (three years).
We are very pleased with Tiger Mechanical, and especially Eddie!
We hope we never see both of you again, but if we do we know will be in good hands.
Tiger is extremely professional and truly understands what Total Customer Satisfaction means! Their phone presence is head and shoulders above most companies I have dealt with recently that are in the business of customer service. Kenisha, Barb, Dan and Terry provided excellent service and communications. They were very candid regarding my appliance repair and did not try to up-sell or push to do a repair on an appliance that is "beyond economical repair" and at the end of it's lifespan. They have a lot of integrity and a solid work ethic.
Had a malfunctioning ice maker on my 3 year old Samsung refrigerator purchased from Lowe’s and still under warranty. Service was supplied by Tiger Mechanical and was first rate. Arrived on time, did the work quickly leaving zero mess.
Our technician Serena very professional and pleasant. Very painless experience. Well run company. Would definitely recommend.
Made appointment thru GE customer service, representative from Tiger called me the next day to confirm all important info, very nice & professional. Technician called morning of appointment and gave estimated time of arrival, and he arrived within minutes of his estimate. Service was handled quickly & professionally.
Fast efficient service. Would definitely use them again.
Tiger Mech. Did an amazing job with my broken Kitchen Aid ice maker that was broken. They diagnosed the problem quickly ordered the part and returned a few day later to fix it. They repaired it neatly and their prices were very reasonable. The tech was knowledgeable and answered all my questions And concerns. I confidently recommend tiger.
Thanks
Debbie
Just finished up our third service with tiger mechanical and each time they have been great. Very professional and do not push anything you don't need. Their tech took the time to explain what he was going to do and what my expectations should be for future repairs. When he finished, he even took the time to clean the work area and even wiped down our countertops. What a relief to know I don't need to buy a new microwave!
We have a built in LG oven and Tiger Mechanical were the only company that would work on our LG. They were on time, gave us a quote and were very professional. Tom had to come back twice to finish the job, with no additional charge. I would definitely use them again.
Have refrigerator go out on our motorhome, they ordered part we took coach to technician and he repaired it. Very courteous, professional and knew exactly what he was doing. So nice to have a great experience, plus they did not break the bank. Thank you! Steve is great!
I called Tiger Mechanical because I thought my Bosch dryer pump was not working correctly. Tom came out, inspected the unit and determined that the pump was working properly.
I thought that I was performing the maintenance properly; however, Tom showed me that the condenser unit was clogged with lint. Also, the filter needed a more thorough cleaning to enable proper air flow.
No costly parts needed ... just sound advice from a knowledgeable
technician. I highly recommend.
Tom was my repairman technician who service my under the counter ice maker. The issues I had was diagnosed and repaired with no further issues. Tom also instructed me how to clean the machine in area's I had over looked. Very happy with the service, I would recommend Tiger Mechanical to my friends and family when they have appliances problems in the future.
I had trouble with our Samson Refrigerator Ice Maker freezing up. I have had parts replaced the last two years but no company told me how to set up thermometer to right temperature. Alejandro from Tiger Mechanical defrosted my ice maker; make key adjustments that Lowe's install people did not make and fixed my ice maker to working properly. No water leaking when I go to get ice. This service man was the best I have had come to my house. Thanks Alejandro for your great service and Tiger Mechanical.
Alex was fantastic. Very professional with his work and made certain that we were happy with the results. Tiger Mech has been great to work with over the 3 years when we’ve experienced issues with our appliances. Thanks!
Had Eddie from Tiger Mechanical come over today and do an oven repair. Good guy. He was fast, efficient and pleasant to work with. Did a great job and really knew his stuff. I plan to use Tiger Mechanical from here on end for all my electrical appliance needs. Thanks!
They were all professional and did a great job!! They were prompt and knowledgeable!! Would recommend highly!!
My side by side refrigerator/freezer went out!! I was sure we needed a new one. To our surprise it was a part that could be ordered and were up and running in just a few days. The service was excellent. We were so pleased with Tiger Mechanical they really know what they are doing. I highly recommend them. Nice people too!
Update: We ended up buying a new refrigerator because the parts Tiger Mechanical replaced did not fix the issue.
The owner, Beth, was very gracious. She loaned me a refrigerator for several days which I never expected. She also refunded a fair portion of my money. She was very easy to work with even though I was extremely frustrated.
The tech, Dan, remained professional even though I'm sure he was frustrated having to return to my home several times. He seems to be a real good person who really felt bad that he wasn't able to fix the issue the first time.
Giving 4 stars for their review. Only reason they didn't get 5 stars is because I had to take several days off to be home for the multiple repair visits and that I was promised a return phone call from one of the ladies in the office who didn't call back.
Best advice I can give anyone reading this, ask before work is done if the issue could be something more than what they're fixing. If it is ask about the refund policy and whether or not labor will be charged again if they don't fix your issue the first time.
Updating my review:
They replaced the same part that they replaced the first time and a week later the fridge is still not working. The tech apologized stating that he was misled by the equipment telling him the problem was something it wasn't.
We finally gave up and will be buying a new fridge.
I spoke to the office who told me they would refund me for the parts and part of the labor. When asked how much she stated they have to wait for the parts to come back and process the paperwork but she would give me a call tomorrow to let me know much. . I am working on trust and believe that this will be done.
Side notes: It has not all been bad. Barb, the owner, provided me a loaner fridge for several days while I was waiting for my repairs. She didnt have to do it but she knew I was frustrated and wanted to help.
Dan, the technician, has been patient but I'm sure he is very frustrated having to come to my home several times for the same issue. He seems like a nice guy and I feel bad that he has come to my home several times without being paid.
I will update the rating of this review once I see the money refunded back to my bank account.
Updating my review:
7 days later my refrigerator is doing the same thing that was supposedly fixed. $700 in parts and labor to replace parts that apparently weren't broken.
I called and was told I have to wait until Monday... isn't that typical, take my money immediately but wait until we're ready to come fix your problem.
This is unacceptable. This should have been fixed the first time; they made an error and now they need to step up and fix it.
I can't wait for them to come out and tell me I owe for another part because they fixed something that wasn't broken.
Tiger Mechanical - fix the issue and do right by your customer and I'll change my review.
The tech Dan was awesome. Extremely polite, answered all my questions, showed me what he was doing explaining every step, took the time to show me how the defective parts caused my fridge to quit working.
They are a little pricey but they claim to give you a 1 year warranty on labor and a five year warrantyon parts. I'll pay more for a little security for a fridge that has been a nightmare.
Only negative, I never received a copy of my receipt in email.
The top rack on our dishwasher kept coming off it’s track. This happened twice in less than a year. On his third visit, Shaun, replaced both tracks and it has been working fine. Shaun was courteous and accommodating, making sure the repair was made to our satisfaction. Definitely would use him again and refer him to others as well.
Tiger was helping with a Bosch recall, but the technician was very professional. He even helped level the dishwasher properly, which the people that tiled the floor did not do correctly. It would have led to prelims, so I am glad he let me know.
The only negative is they only provide a 4 hour window for the technician during weekdays, the first appointment I was scheduled for the end of his 4 hour window, or 1PM, which meant I would have lost almost 6 hours of my work. I cancelled when I learned this and set a date when I would be at the beginning of his 4 hour window.
Tom is extremely knowledgeable and does an excellent job of diagnosing the problem and fixing it. He explains everything clearly and lets you know upfront what he is going to do. Their prices are very reasonable and they are very accommodating of your schedule. Tom even came in on a Sunday to get the job done as he was going to be traveling the following week. On the scheduling side, Barb does an excellent job of setting up appointments and keeping you in the loop for any last minute changes. I would definitely recommend Tiger Mechanical for any refrigerator or HVAC problems.
I would highly recommend Tiger. When we moved into our new home, we immediately had trouble with the 10 year old Viking refrigerator. The repair service we originally called diagnosed the issue with the door, but never returned to repair it. Tiger came out and made the necessary repairs. They were very timely and worked with my schedule. All costs were explained to me upfront and they made sure the issue was resolved.
You'll probably have two visits. On my first visit the tech diagnosed the issue and had to order the part. The second visit was the installation of the part. Total time actually spent working on my fridge, 15 minutes. Total time from beginning to end, approximately 10 days. Nice people.
Dealing with Tiger Mechanical was so easy. Dan was prompt and pleasant and fixed our ice maker in no time. I couldn't be happier and would definitely recommend Tiger Mechanical in the future to anyone who needs a reliable and honest appliance repair service company.
Services were quick and professional, would definitely use again.
Excellent experience with Tiger Mechanical. Fixed our washing machine under the manufacturer warranty. Had an issue with parts being on back order but the office staff said they would contact me to keep me posted, and they kept their word on that. I was kept in the loop the entire time.
The technician was efficient and competent. He had NO social skills though. So if you don't mind a gruff somewhat rude-seeming guy working in your home, go for it. I will not be calling this company back. He barely had the energy to smile, was curt and did not make me feel comfortable as he was working in my home. Nothing special to report otherwise, there are plenty of refrigerator repairmen in the valley to call.
Tom with Tiger Mechanical, showed up on time, extremely professional and diagnosed what was wrong with my refrigerator. He was able to explain it to me fully in "lay-man's terms". Because it was still under warrantee, Tiger was unable to order/make the repair. INSTEAD, while still in my kitchen, Tom looked up the approved appliance repair company, called and let them know the diagnosis, and what parts they needed to order. He gave the S/N, model and my contact info to f/u. I am so very grateful to have found an appliance company - any company frankly that goes above and beyond. Tiger truly holds themselves to a higher standard. They maybe cost a bit more in comparison - but it is true - you do get what you pay for!!!
I was so pleased with the service provided by Tiger Mechanical . We were in a time crunch, and this company went above and beyond to accommodate our schedule. Their customer service rep, Kanisha, was so supportive, friendly, and helpful. Our technician, Eddie, was on-time, efficient, and knowledgeable. I would highly recommend Tiger Mechanical to anyone needing appliance repair.
Fantastic service - Serena took all of 3 minutes to figure out what our issue was on a brand new beer fridge we ordered and fixed us right up. On the way out she even noticed we needed to change a setting on our other fridge, which was so helpful. Tiger Mechanical was easy to schedule with and showed on time with no hiccups. Highly recommend.
We experienced your service this morning when your representative, Terry, arrived to pull out a clothes dryer to see if the terrible odor in the area was a result of a possible rodent. Not only did Terry solve our problem - yes, there was a dead mouse and a nest, but he helped educate us on what had occurred and offered suggestions for prevention. Terry's professional and helpful approach speaks loudly for your company's service commitment. Because of the experience we had this morning with Terry, Tiger Mechanical will always be our "go-to" for future service needs. Thank you so much for sending Terry to our home today!
We are very pleased with Tiger Mechanical - Tom showed up on time and performed the necessary work on our ice machine for the agreed upon estimate. He offered helpful suggestions for the future performance of our machine as well. We will be calling Tiger Mechanical the next time we need service.
Great company, have an extended warranty with Lowes on a Samsung Washer and Dryer. Had an issue with the lid on the washer, called Lowes, they put me in touch with Tiger.
This was a very easy process. Trust me I have has some issues with a Samsung Fridge and I know all too well how the service contracts work in real life.
Tiger Mechanical Services were very easy to deal with, they knew what they were doing and they got it right the first time. I would recommend them to anyone for appliance repair.
Thanks Tiger!!!
Tiger came out when no other Miele service company would and I had called 4 others that Miele recommended. Apparently when you live in the west valley you cant have high end appliances serviced. Tiger was able to square away a challenging repair. Longest part of repair was the wait for new parts to come from Germany.
I first reported a problem with my LG washing machine in January 2018. I contacted LG customer service for warranty repair. I was told to contact their LG approved appliance repair company in the East Valley. After 8 service repair visits, the issue with the washing machine was never repaired.
Five months later, LG required a second opinion. I was instructed to call Tiger Mechanical in Gilbert. Serena, the tech from Tiger Mechanical did the first service call. She listened to me when I described the issue with the machine. She was required to order parts through LG; which took 3 to 4 weeks to arrive.
Serena & Tom just completed the repair of the LG washing machine. I am completed satisfied with their work ethic and professionalism. If you need an appliance repair, contact Tiger Mechanical!
We purchased a home with an older SubZero refrigerator in 2017 and realized it wasn't working properly before we moved in.
Tom from Tiger Mechanical diagnosed and did the repairs. When he was leaving he said he would call us in a few days to make sure everything was working properly.
He was true to his word and called.
Recently we needed service again and Eddy, the tech arrived within the time frame we were given, and diagnosed the problem. Fortunately he had the parts he needed to make the repair. He was very efficient, courteous and friendly.
It has been a lot less money then having to buy a new SubZero!
If you own a SubZero and need a repair Tiger Mechanical is the BEST!!!!!
We got back from out of town to find our fridge had stopped working. I called a few companies and nothing (one told me I had to wait a week before they could fit me in). Next I called Tiger Mechanical. They were friendly and sent out a technician that afternoon. Tom was very knowledgable and was able to order the parts while at my house. He came back the next morning and fixed the issue. Tom, and Tiger Mechanical Services were a pleasure to work with and I will call them again in a heartbeat.
I knew nothing about Tiger Mechanical when we had refrigerator problems but am quite pleased that I gave them a try. Our technician Dan was not only pleasant but very knowledgeable and helpful. I would not hesitate to use them again if the need arises.
Had a thermostat replaced on our GE Monogram refrigerator. Tom did an excellent job, diagnosed the problem, ordered the replacement part and had it fixed a few days. Very personable and professional, really knows his stuff, highly recommended!
My high end refrigerator was dripping water on the floor and I knew I needed help, so I called a Tiger, Tiger Mechanical. Best decision all year. Not only were they able to schedule a visit to hopefully solve my problem in a timely manner, they also took the time to offer professional advise, along with product information that allowed/helped me to make a decision that in the long run, will save me a lot of unwanted stress.
They were knowledgeable, professional; conscious of my environment as they worked on my unit. I could not be more pleased to have them in my home.
I had been having problems with my dishwasher not cleaning the dishes. The dishwasher is 4 years old. I had another company come out 3 times in the past 3 years to try and fix it. Each tech that came out told me the dishwasher was working fine. I even showed them how dirty the dishes were after each wash. They just told me all dishwashers are like that. Well were they ever wrong. When Tom from Tiger Mechanical came out, he listened to my problems, tested everything and knew exactly what the problem was. He was so knowledgeable, was very experienced and well trained. He spent a lot of time with me and wrote everything down. I am happy to say that 2 washes have been done with dirty dishes and wallah-clean, clean, clean! I can't thank Tom enough.
The tech "Eddie" was on time, professional, efficient, Pleasant and tidy.
He got the job done. and he was very pleasant. Wore the mask and gloves. Put down a large towel/ protective floor cover.
I was so pleased he solved our issue!!!
I highly recommend Tiger. And if you have Eddie, Yay for you!!!
Tiger mechanical did an awesome job repairing our Thermidor refrigerator. They helped us navigate through a complex insurance approval process which was greatly appreciated, supplyingour insurance with the necessary detail. Service was top-notch! The customer service from Kenisha, the phone rep, Barb who helped us with the insurance approval, and Tom and Dan were awesome. Two thumbs up and highly recommended
My Maytag washer stopped working after 18 months, thankfully I had an extended protection plan from Lowes. Tiger Mechanical was dispatched by Lowes and Tiger Mechanical was out at my place within 24 hours, they even showed up on July 4th! Dan was the Tech, he called and sent a text prior to showing up. When he arrived he was very polite and courteous and seemed concerned about the washer. He listened to what I noticed with the washer as well as the steps I tried to test/resolve the issue. Dan quickly diagnosed the issue as a bad water intake valve. Unfortunately he had to order the part which usually takes a full week, but he called his manager to see if the part could be expedited, which it was! a day and a half later Dan has the part and repaired my washer!
I couldn't be happier with Tiger Mechanical, Dan did a great job explaining what he did and how he was going to repair the washer. Offered me a few tips to keep the washer in good running shape.
Thank you Tiger and Dan for the quick repair! Having a household of 2 teenage girls, you don't realize how much we use our washer!
Great experience working with Andy. He explained how to use my new washer. He didn't make me feel like there was something wrong with me. He was kind and understanding. He patiently explained how much soap and softener to use so as to not use too much. It's nice to know that if I ever do have a problem I have the Tiger team on my side.
We had Eddy as our technician to repair our oven.
He was very polite and had a strong knowledge of appliances.
I would definitely recommend Tiger Mechanical to anyone who needs help with their appliances and I would also would request Eddy to be the one doing the work. Thank you Eddie you have done your work with perfection!
Ali Hazime
Tom was great today. He provided product education as he completed the appliance assessment. I highly recommend services provided by Tiger Mechanical Services. I appreciated the detailed focus. I am grateful for the information I received today, which will include future maintenance. Thank you. (Compton Dunst).
When I opened my Whirlpool refrigerator Thursday morning and the temperature in fridge was 62 degrees. I called Tiger and they were able to send Tom out later in the day. He diagnosed the problem but he had to order the part. An appointment was made for Saturday morning to replace the part. This is the second time I have used Tiger and both times their response was quick. To get someone to come out on the same day is rare and it is appreciated.
Very professional, knowledgeable, and courteous
Shorter first visit scheduled, than going through Bosch official repair site.
The part ordered, had delayed arrival and that is not The Tigers fault
Following visit to replace the part was quick
Tiger Mechanical has so much experience with the GE product line they basically know what's wrong with the appliance before they even start working on it. They have been awesome every time they have been out.
Andy was my technician. Very professional and pleasant. He listened to my issue and understood exactly what was going on. He also came toward the early end of 4 hour appointment window and called first. Definitely recommend Tiger Mechanical and Andy!! Thank you!
I have used Tiger mechanical for almost 4 years. They have come to my house, and my in laws house and have always treated us great. They have fair prices and give you their honest answer to your problem.
I have recommended these to many coworkers and my customers.
A+ Tiger
Dan from Tiger Mechanical came out to service our Samsung washer. Dan was professional, knowledgeable and courteous. He took the time to educate us about maintaining our washer. We HIGHLY recommend this company because of Dan and the customer service department who were professional and courteous as well.
Terry was great as he helped us with a balky dishwasher this morning. It was under warranty but when it isn't we will call Tiger and ask for Terry. He gave us samples of better detergent options and training tips on dishwasher functions that I've never heard in 60 years of dishwasher usage. All above and beyond the call of duty.
Thanks Terry
Very professional, showed up on time, courteous and made the repair.
Tiger Mechanical fixed a major repair with my Viking refrigerator. Tom and Steve were thorough and efficient professionals. They responded to my questions and worked very promptly to fix all of the problems. Great Service!!
The washing machine repair was done well and efficiently. The communication with the company about scheduling and arrival time was great. The repairman was on time and professional. The machine was under warranty, so I can't comment about the value or the cost.
Tom has helped us out in the past and this time was no exception. He is great to work with, punctual, knows his stuff as well as anyone and is HONEST about what needs to be done. He even knowingly encouraged me in a direction that saved me money and kept money from his own pocket! That is rare to find a business with that much integrity these days. I would recommend Tiger to anyone!!
Alejandro was amazing! He was personable and full of positivity. Repair was quick and efficient! Awesome technician but overall GREAT GUY!
I am very satisfied with the service provided by Tiger Mechanical Services. Their rep, Terry, was prompt, courteous and knowledgeable. He quickly assessed the problem with our Kuerig unit on our Refrigerator and successfully fixed that problem. I am very pleased.
Eddie provided outstanding service!! He was very knowledgeable, honest, kind and genuinely cared. He quickly assessed and addressed the issue with my freezer. I couldn’t be happier with the amazing service he provided! Thank you, Eddie, for caring about your customers and excelling in your profession!
Andy, our service tech, was absolutely phenomenal. He knew exactly what he was doing and thoroughly explained the issue. His attentiveness to customer service and the actual repair far exceeded my expectations. Thank you Andy and Tiger Mechanical!
Was really happy to same day service with a follow up visit with parts two days later. Both the initial scheduler and follow up was helpful and friendly. Technician worked quickly and was pleasant to have in our home.
Just had technician Dan solve an issue with our washer. Water had been pouring out from an unknown location. After working, taking apart the top, and portions of the front, he discovered the culprit. A small bottle cap from the detergent container had fallen into the tray holding detergent and worked its way along the fill tube, causing the blockage. Problem solved - he then showed us a couple of features about the machine for which we were unaware. Now all is GREAT. Many thanks to Dan and to Tiger Mechanical Services for a prompt, quite fair price, and great personality of the technician. Shall always use Tiger for any future needs.
Expensive, but got the job done. They wanted $109 to look at my clothes dryer AND $69 to look at the dishwasher. They were 10' away from each other and being looked at during the same scheduled time frame. The dryer ended up needing 3 trips because the squeak came back twice, but I was not charged extra for this.
I'd have given 5-stars but I am shocked at how expensive the labor is. Maybe it's because this is my first new style washer/dryer. In years past I'd just go get a junker for $200 st Spencer's and be fine for years.
Eddie and Barb did everything on their power to make my experience with a brand new broken refrigerator simply the best! Barb found time to fit us in after hearing of our horrible experience with 2 fridges. Eddie was truly an expert and helped me understand the problem so I could intelligently advocate for a brand new fridge for our family. Their follow up and timeliness is simply unmatched. Thank you Tiger Mechanical Team!
We had a Bosch dishwasher repaired a couple of weeks ago by Tiger Mechanical. It had not been used in some time and was not draining...it was actually kind of gross inside. I feared the worst, but Tiger sent Tom and after giving me best-case and worse-case scenarios, he quickly diagnosed the problem. After a relatively simple fix - viola! - the dishwasher is now working beautifully again. He even gave me tips on how to make it work more effectively by leaving a bit of food on the dishes (so there is something for the soap to stick to) as well as what kind of dishwasher detergent works best for it. He was very straightforward, professional, and was very experienced with the machine. I can't tell you how happy I was that we scheduled the appt. with Tiger Mechanical. I definitely recommend them and would use them again for any appliance repairs in the future.
Excellent experience with a Frigidaire refrigerator repair. I was scheduled right away and the service technician arrived on time , was very polite and efficient. Took him no time to get the repair done. Would definitely use again.
Thank you for calling me(twice) and helping me understand how the warranty system works! Lesson learned to find out the WHOLE story before chewing someone's butt! Great customer service! Sad to say this is RARE these days!! Glad we were still on the list. Hopefully no more issues but if we do, we will be calling you back out! A+
Super experience! Tom, the owner came out because we'd bought a Viking dishwasheer that wasn't working.
He was SUPER efficient, knows the product inside and out, found the problem, ordered the part, and was right back at my house yesterday installing it. Presto! Perfect!
Very kind, efficient, professional, pleasant, willing to explain things and showed me everything as he went along (because I wanted to understand)....
Great job!!
The Svce Tech, Steve, was punctual, polite, knowledgeable, and friendly. My dishwasher works great and my refrigerator door closes on its own. Turns out that both issues were installation issues. Visit was short; sweet & solved!
Eddie came out to fix our Dacor Dishwasher, which was a blessing after hand washing for days. He was extremely knowledgeable, friendly and professional. He even gave us some tips on a couple of our other appliances. We'll be calling Tiger Mechanical and requesting Eddie next time we need help.
Tom was great. Great knowledge and confidence to fix our broken wine fridge without breaking a sweat. Would absolutely use him again and recommend his services to anyone who needed a repair.
Eddie was my technician for a Wolf Microwave repair. He was friendly, courteous and highly skilled. Everything was repaired and all issues timely resolved. I highly recommend Tiger Mevhanical and commend Eddie for doing a great job!
Tiger Mechanial was terrific. Our technician Terry was above and beyond with his service. Very professional and resolved our repair in a timely manner. I would definitely recommend Tiger Mechanial for your appliance repair.
We are a custom home builder, new appliances can have little issues . This company is awesome. always on time, very nice to work with.
Tom finally figured out why my Wolf vent hood would not work--after 3 years in a newly built custom house, I find out the builder installed the duct work incorrectly. Despite multiple complaints to the builder about the carbon monoxide detector going off when I used multiple burners and the grill on by Pro Range--the builder insisted the duct work was fine. The builder had me change carbon monoxide detectors and file complaints with Wolf. Wolf had Tiger come to Tucson to evaluate my vent Hood and Pro Range. Tom went on the roof and scoped the duct!
Tiger Mechanical was professional and knowledgeable!
Tiger Tom was phenomenal! I had a broken Viking dishwasher that was going to cost more to fix than to buy a new one. Tom gave me a bunch of great suggestions and didn't waste my time. Super honest. Will be going to them for all my future repair needs. Thanks Tiger Mechanical!
Fridge died completely. I called after hours and Barb called back, AFTER HOURS! Unbelievable! She gave me advice about getting dry ice to save my food. Repairs done next day. Tom is great and smart and nice. I highly recommend this company.
After receiving the run-around for two weeks by the appliance salesman and the installers, Tom and the office staff were very helpful in having the power cord on my new dryer changed out to the older three prong plug need for my older home. They provided excellent customer service and experience in helping resolve this issue.
these guys know what they doing. Tom fixed 2 problems after they were (expensively) misdiagnosed and worked on by another local appliance service company who deals with Viking products.
one company had no idea where to look to find the solution last time, but billed me for overtime (to take his next customer's 15 minute phone call, and to put the fridge back together twice for forgetting to reinstall some of the parts he removed). then he wanted to charge an additional $600 for new parts that had absolutely nothing to do with my refrigerator problem. Tom instantly showed me why my fridge wasn't working - and the price for the PROPER repair turned out to be a ton less money.
on another occasion, a different company installed new refrigerator door hinges crooked, causing a seal problem. i mention other businesses' bad work in this review to contrast just how competent Tiger Mechanical Services are - Tom arrived quickly and expertly fixed what the others did wrong. plus Tiger charges per job, with no overtime and solid warranties, which really benefits the customer.
I want everyone to know that this company has the knowledge and training to do the work swiftly and CORRECTLY, and i couldn't be happier with the results.
Tiger Mechanical is a top notch service company. The technician that serviced our appliance, Terry, was professional, knowledgeable, and courteous. I would definitely use them again in the future for work on any of my appliances.
Well, our issue with our oven was, that it would not ignite when I turned it on, thus not heating up. Had my husband trying his hand at it too so wasn’t just me. When the tech came out, of course it lighted right up and heated. Go figure. The tech was very personable, professional and got here within the timeline promised but it did end up costing us the $100 dollar for the service call. We were told about this up front so It is what it is and I have nothing to fault the tech or company for. He did say he would not charge another $100 if it happened again in a reasonable amount of a time lapse which is fair. Bottom line I would call them again. Many of the companies are charging an up front service charge these days......
Will definitely use Tiger Mechanical going forward; prompt and responsive. Steve, the technician, was professional and answered all of my questions. He took his time to figure out the problem rather than hurrying off to the his next appointment.
Thermador freezer went out unexpectedly. Thermador only recommended four service companies in the area, including Tiger Mechanical. Other three firms were telling me one to two weeks just to come out to diagnose. Tiger Mechanical understood that not having a freezer for that long is a big deal. They were able to come out, diagnose, drop ship the replacement part and get it running in a couple of days, which was critical since my renters were arriving and I was leaving town. They were upfront on pricing process and the charges were in line with the estimate. They clearly knew their stuff and gave helpful suggestions to keep it running in the future.
Eddie is my new star, I have been in aviation quality for 30 years and he is the best technician I have seen in the non-aviation world. Detailed and does it correctly, he should get his aviation tech license. I thought these kinds of techs were long gone. THANKS Eddie for fixing another manufactures defect (LG). Great Job!!! T
On time (important), the tech knew what the problem was and took care of it promptly. I felt everyone I dealt with from Tiger Mechanical was very professional and I would contact them in the future for any appliance repair.
We were very satisfied with the service done to our refrigerator. Tiger's customer service was excellent as well as their competence in their workmanship. We will definitely recommend Tiger to anyone we know!
-Karyn Ogden
My Tech was Terry. My product was a Frigidaire Electric Range which had an error code of F96. Terry assessed what was wrong with my range, and took the time to explain how to prevent it from happening again. Terry was extremely thorough, knowledgeable, proficient and fast! He was also on time for an 8am appointment. Very pleased with Terry's professionalism.
Technician was very professional, he diagnosed my problem and fixed the problem quickly. He also gave us some tips to improve our use of the dishwasher. Well worth the cost.
Fast and professional repair of my LG Refrigerator ice maker
I called and had an appointment set for 10: 00 am today April 30, 2018. My Field Engineer was DAN, was a little early which was good. Very nice man very knowledgeable of his work. Was pretty sure it was a themostate
he was right on he replaced the product and I thanked him and on his way. Was very professional and polite thanks Dan would have him again. But hope not for the same freezer again. Thanks Kathi Polchow Tempe
When our oven went out, we called Tiger repair. The first tech could not locate problem. The owner, Tom came and within five minutes located problem and fixed it. He was polite and would certainly call again for any repair
Cheyne was extremely professional and knowledgeable! Thanks for all the help.
Terry was our service worker, and considering how quick and efficient this gentleman was I'm lucky to have caught his name! If my point wasn't clear he was able to explain the problem, fix the problem and test his work in a matter of maybe 25 minutes or less. Excellent.
Tiger Mechanical is the best appliance repair company that I have ever used and will never again call anyone else. I have a 30 year old Thermador oven that needed repair and many parts are no longer available. You may ask why I don't just buy a new oven. I would love to but no one's makes this size double oven anymore and it is a built in. To buy a new one would require remodeling my entire kitchen!!!! Tom was able to get a couple of parts no one else could. He didn't stop looking until he found them. When the part was simply unavailable, he found a way to fix it anyway and I have an oven that works perfectly. He really researched everything and looked at all options and did not leave until it was fixed. I am so grateful to Tom. He is truly a professional and really knows what he is doing.
Tom came out to Casa Grande today to service my Miele dishwasher. He was prompt, neat and very well organized. He shared his knowledge of the product and gave me many great dishwashing tips to get the most satisfaction from this great appliance. I was very happy with my experience and would highly recommend Tom to service your appliances.
Tom was very knowledgeable about my older Thermador oven. He quickly diagnosed the problem and called to make sure he could secure the part for the repair as he knew it would be in short supply. He found the part, confirmed the delivery and scheduled the install.
It took a few visits by Tom to diagnose and repair the problem with our Thermador downdraft exhaust fan, but the job was finished today and we are very happy with the work completed. Thank you Tiger Mechanical for a job well done!
The service guy was professional , Helpful and Friendly. He took care of our Refridgerator and explained what he was doing as he went. Very good communications. Answered all my questions . I would recommend them. Great job! Thanks
Eddie came out to the house, was on time and very thorough. Eddie has tremendous knowledge and has our dryer problem diagnosed quickly. Excellent work, I will call again for appliance repairs and refer others.
The service repairman was earlier than expected, called beforehand to let us know. He was knowledgeable, courteous and efficient. He gave us an honest assessment of our stackable washer and dryer. Great company!
Knowledge, professional, this is the company you want in your home to repair appliances.
Tech was extremely professional, as well went the extra mile.
Shane was fast and professional, work was great.
Needed a warrentee on built in microwave. Tech was on time, called before arrival, Had the door switch part on his truck. Diagnosed trouble and determined the repair that was needed. Would recommend again.
Thank you,
Tim
Terry is a knowledgeable technician - got our ice maker working with a replacement unit. Reliable and good communicator too: he kept me apprised each step of the way!
We have used Tiger Mechanical for a variety of different appliances around the house. This is a very trustworthy company and the quality of service is top notch! We wouldn’t go anywhere else. Great company to work with!
Tiger Mechanical always performs trustworthy and top quality service. You will never need another repair company.
Dan arrived on time, was very professional and listened to our problem. The sprayer arm was clogged up. He did a thorough job of cleaning it out. Ran parts of different cycles to make sure the jets were all clear. He took the time to give us some hints to prevent it happening again. We're very pleased with the results, will follow Dan's suggestions to keep it from happening again. Thanks Dan.
Jerry and Zenna
We have had our ice maker in our fridgerator repaired 3 times prior Terry was able to see the problem right away! I have great hopes that it is repaired the CORRECT way! Terry was on time, pleasant and very professional. Thank you Terry!
Office staff was very informative and prompt. Eddie diagnosed the problem with our refrigerator and repaired it efficiently and correctly. I would definitely recommend Tiger Mechanical for applicance repair.
Repaired a gas grill. Steve did an excellent job.
They are very professional and communicated well. Also, the technician did a good job. Unfortunately, they use a 5 hour service window and the technician arrived 10 min before the window ended.
Great customer service. I recommend this company and will use them again if needed. The associate that was sent to our home was wonderful, respectful and fast. She even took the time so show me things about my appliance I didn’t know know about. And gave great recommendations. Thank you again
Wonderful experience! when your Fridge breaks, you start out unhappy. So it's hard to get from there to "very happy." Terry was a delight! Knowledgable, professional, pleasant, answered questions clearly. I felt he did a complete diagnostic analysis rather than jumping on the first idea that crossed his mind. Then he explained it to me clearly. This is how it's supposed to work. Thank you!
My oven wasn't working properly. Dan, the field engineer, came to fix it. He was very professional and knew what he was doing. He went above and beyond to make sure everything was working properly. I definitely would use this company again.
I have had Tiger Mechanical fix a dishwasher & an air conditioner. In both cases the service was excellent. They are professional, efficient, and courteous. I highly recommend this company!!
This is our 2nd experience in just 1 month. Unfortunately the dishwasher and fridge both broke down. Fast, knowledgeable service specialists...and the call center customer service very helpful in scheduling and setting expectations.
The service we were given was perfection. Not only were our problems solved but we learned so much about how our refrigerator works. Our new part was installed in less than 15 minutes!
From scheduling to job completion, Tiger made the process easy. "Tiger Tom" was our technician and was polite, professional, and great to work with! 2 thumbs up!
We have a 10 year old Imperial Freezer that was getting very hot. The technician came promptly and did a great job of explaining the issue and advising of us the solution. Very knowledge and helpful. I would definitely use them again!
Alehandro was very professional. Parts and labor were paid by GE. However we were treated with courtesy and respect. Alehandro was best.
Extremely technically competent technician was sent out. Tom was informative, friendly, and got right to the root of the issue with my Bertazzoni oven and range.
I am very pleased with Tom and the organization.
very thorough, timely, professional, clean! very happy!
What a nightmare! Terrible customer service with constant run arounds and complete lack of coordination. Still waiting on them to actually get parts, authorizations, and fix a dryer. Two weeks!
Two weeks later and two visits later... dryer is fixed. Tech was great but the whole admin thing is a logistical mess.
Our technician Terry was amazing. He showed up ready to work and the the job done. He did what he said he would in the time frame that he said. Very professional!
Highly recommended. Tom is an extremely knowledgeable technician, and the company actually cares about providing great service. Would use Tiger Mechanical again.
We had a good experience but the only issue was that they didn’t kept us aware of what was happening. It took almost two months between the diagnostic and the fix due to the part being out of stock.
They should have let us know about didn’t I called them to know what was happening.
Terry was great ! The wrong part was mistakenly loaded on his Truck and he came back later the same day with the right part
and completed the repair. Terry did excellent work and showed tremendous dedication. Thank you, Terry ! Mark S.
Eddie from Tiger Mechanical Service came out to fix our ice maker in our new GE refrigerator that wasn't working. Found the problem fast and fixed it. Happy customers.
Tiger did a great job repairing my freezer
Cheyne Miller was professional, knowledgeable and competent. Freezer malfunction was repaired and resolved in an efficient and timely manner. We highly recommend Tiger Mechanical.
John and Judy Lore
Tiger repaired our KitchenAid dishwasher. Jessie did a good job, was very pleasant and we are completely satisfied.
Terry was very knowledgeable and reliable. He assessed the repairs, ordered the parts and returned to make the repairs to our icemaker and computer board on our refrigerator.
Very happy with service. Technician was very professional.
Excellent experience with Tiger Mechanical and Dan the field Engineer was extremely easy to deal with, and fixed my refrigerator with ease. I would definately recommend them!
Professional and resolved issued immediately and completed in timely manner
Very happy to call for my dryer to be repaired and had an appointment the next day! Tom came out and was able to find what was wrong with our Samsung dryer and got the part needed right away.
Chase serviced our built-in Samsung fridge, changing out the ice maker, and was very neat and tidy going about it. Professional, courteous and on time for appts.
The technician that came out was professional,
Found the problem quickly. He did not try to up charge.
I was very satisfied with their service,would definitely use this company again.
I called Tiger mechanical for problem I was having with my refrigerator. Terry arrived ride when he said he would and he quickly diagnosed the problem and got the repair done. My refrigerator is running like new again. Thank you
Shane the tech that was assigned to my problem showed up on time, was very professional and fixed my issue very fast. I was very happy with the service and would use them again if a problem came up.
The repairman showed right on time. Made quick work of the issue with our microwave. I would recommend Tiger Mechanical for your appliance repairs.
Eddie was the field engineer who fixed our dryer, he is knowledgeable and friendly. Overall, the repair service was great.
Response time from warranty company, to setting up appointment and fixing the issue all done within a weeks time-all while working with my schedule to accomplish all of this! Excellent overall service!!
Got appointment on perfect time and repair person was really good and answered all the questions I have. Refrigerator is cooling again now. Experience was awesome !!!
Tim was awesome and very helpful.
Jana
They replaced a fan on my refrigerator that was in my garage. They had to order the part so it took about a week to finalize the repair. There tech was knowledgeable and professional
Was able to come out the next morning. The service tech, Eddie, was polite, professional, explained the matter clearly and provided a solution much less costly than expected.
I was not happy when the handle on my microwave melted. But thankfully tiger mechanical was able to come in and replace the handle. It was an quick and easy experience.
Very professional and thorough! He was great to talk to and seemed to really enjoy his job. Made for a very pleasant experience. Terry was great!
Tom was out for a service call to fix a couple of things he noticed on a freezer install. Great service, on time and he could not be more knowledgeable. Highly recommend Tiger to all!!!
Tom came out on a Saturday within 2 hours of calling. Super helpful reviewing all the options. Great guy, great company. Don’t waste your time calling anyone else.
If you're looking for an honest and knowledgeable company Tiger Mechanical is the place, they know their stuff and will have you up and running in no time, and my kids think their trucks are "cool" :)
Great technician who was right on time and went out of his way to get the job done. Wasn’t an easy process but was patient and determined to fix the issue. Highly recommended..
This business has been very responsive when I’ve had to call for help. Their personnel is friendly and punctual always. I’d certainly recommend their services. They come prepared to get the job done while they’re here and are in and out quickly.
Tom was terrific! Very knowledgeable and professional. I would highly recommend Tiger to anyone because of people like Tom!
Daniel came today to fix my dishwasher. He figured out the problem immedIatey and fixed it. He was very professional and easy to work with and explained everything.
Terry, our service agent, was very professional and did an excellent job on fixing the microwave. Did so the associated tests to make sure everything worked as it should.
Dan was very polite and helpful with fixing the issue with the washer and gave some helpful tips on cycling the dishwasher before use. My experience was 10/10.
The engineer Dan, was fast and very efficient. He had the refrigerator up and running good within 1/2 of arriving. Thank you Dan and Tiger Mechanical.
My fridge broke down and I needed a repair as soon as possible, this company came i and did the job for us. Sorry for the poor guy that my kids were making so much noise, but he kept his cool and finished the job.😀😀 Thank you so much …
Very impressed, called on a Sunday and was able to make an appointment for Tuesday. Great service. Will use again if the need arises.
Fixed my GE dryer replaced coils
Excellent job repairing my refrigerator. Tech. Andy was courteous, timely, and knew his business well. Would recommend.
Excellent service, extremely professional. Technician was knowledgable and pricing of service was reasonable. Highly recommend Tiger Mechanical! ⭐⭐⭐⭐⭐
The repairman was great. He took his time and was very detail oriented. I would highly recommend this company.
Steve was a little later than the window of time expected but did get right to work on his arrival and found and repaired the beverage fridge. It is an older model but with his help it might last a while longer.
Extremely professional
On time
Knowledgable
High degree of customer service
I have already recommended Tom and Tiger Mechanical to several friends.
Knowledgeable, professional and very nice to deal with; helpful and asked about other aspects of our appliances when we did not even ask them to do so.
Very trustworthy.
Eddie was my service technician, he showed up on time was very professional answered all my questions. I would highly recommend him if I need service in the future I will be requesting that at Eddie be my service technician if needed.
The repair was done professionally and neatly
Tiger Mechanical were fast and affordable.
The technician was extremely knowledgeable. He was on time and professional. I would use Tiger Mechanical again and again.
Thank you!
The tech was on time, friendly and knowledgeable about the appliance he was here to repair. A very pleasant experience. I would recommend them to friends and family.
Had Eddie out this week for service on our dishwasher. Courteous, prompt and knew what he was doing. His repair did the trick. Thanks Eddie!
Tom was great. Very knowledgable and went above and beyond when he drove back to Tempe to get a part and came back the same day just to make sure our refrigerator wouldn't go out.
Responsive, in a timely manner. Too bad they did not have the required parts on hand. Once they received them they were back in a reasonable time.
Awesome!! Tom fixed our problem. Very professional and personable. We will be using Tiger Mechanical again. Thanks so much!!!
Extremely knowledgeable and polite. Service was quick, painless and saved us money. Would definitely use Tiger again.
My service tech Eddie was on time and very professional. I will continue using and recommend Tiger because of him.
Thanks for the easy fix. I looked all around Scottsdale to find a company to fix our stove and no one could help but you. I will definitely be telling friends about you.
Pros
-Good service, liked the service tech
-initially communication was good
Cons
- part order was supposed to be 1 week ended up 3
- I had to call them for status.
Super to work with scheduling a clean cut knowledgeable service tech to arrive on time with advance calling which was so helpful when you have a very rigid schedule daily.
I put them in my contact list
Joe
Great business from the office staff to the repairman.
Really impressed with Dan the tech. Very professional nice person, extremely intelligent.
Eddie went above and beyond to help resolve our problems. Very professional and knowledgeable. I won’t use anybody else for appliance repairs.
great to work with, Oscar was quick, informative and got our appliance back in order. Best service company in the appliance business, bar none!
Tiger Mechanical is great to work with. Honest in their diagnosis and their work. Wouldn't use anyone else!
They fixed our refrigerator and did a good job but I don’t understand why it took 3 weeks to get parts to get it fixed?
Eddie did a great job on repairing our Thermidor oven. And the prices were reasonable.
They are the best. They are honest and very nice to work with. I own a rental and they go to the home and repair, everything. Thank you Tiger
Arrived on time; professional and fixed the problem
Repairman arrived on the same day I called, quickly diagnosed the problem and fixed the misaligned freezer door. Saved me a lot of money!
The best, best most professional company in Arizona. If I could give 10 stars I would. From scheduling to technician they rock!
Daniel the technician was awesome. He went above and beyond and fixed the problem on our Double Oven. Thank you Daniel! -Andrew
Justin is excellent service Repair professional- friendly and knowledgeable- and very efficient! I highly recommend Justin and Tiger Mechanical!
Great technician....quick work!!
Thank you Tiger Mechanical for the wonderful costumer service from Kanisha, for rearranging technician appointments for me and Chenyne, for his professionalism and fixing our washing machine!
Fantastic. Tom & his team were super professional, understood what was needed and got everything repaired just right. I would hire them again, for sure.
Dan arrived when promised and I was not disappointed. Helped me vacuum the refrigerator coils and explained everything he did. Nice man.
Tom was great and had some helpful tips to make sure our ice maker runs smoothly and stays clean.
We had two technicians who we efficient and very personable. Cleaned up the location. We would use this company again.
It took way to long to get the initial appointment and way too much time between ordering parts and the second appointment.
Tiger Mechanical has always shown up when they said they would, and their office staff and technicians are courteous and efficient.
Shane was great, very knowledgeable and professional. I would definitely use this company for any future repairs.
I have been using their for three years on oh my Vikings
I don't have any complaining it's excellent five star thanks to Thomas
fast, friendly and expert service. would definitely use them again and definitely reccomend their techs.
They scheduled me right away and the technician was nice, knowledgeable and on time.
I thought your service was excellent. Dan was great! Always on time, called first and was very polite and proferssional. Great job!!
Tiger Mechanical was on time and fixed the issue quickly. Great company.
Tiger scheduled quickly, sent their best, performed work quickly and responsive to my questions. Perfect!
Tiger Mechanical was very responsive and Tom, the technician was very professional, courteous and helpful.
Wonderful customer communications. Great service.
What great service! Tom diagnosed like a doctor would an illness. Very thorough and prompt.
Tiger Mechanical addressed our problem in a timely matter. Andy was friendly, curtious and knowledgeable.
Very helpful, great tips and reasonably priced. Second time we have used them and consistently great company.
Overall great service Eddie who serviced my LG Frig is the tech to ask for!!! Great Tech!!!
Terry was thorough and walked me through all of the possible issues. Turns out I was using too much laundry detergent!
He’s great he gave us a cool tip bout our dishwasher and also facts lol we need an upgraded dishwasher.
The technician that worked on my refrigerator was knowledgeable friendly and efficient all in all a great experience
On time, very professional and safety conscious. Warranty work was expertly completes
They came out right away and kept in touch to update me on the status of the part needed. Did a great job.
Replaced motherboard on our refrigerator
Call center is always helpful and tech that comes out is always professional and friendly. I always call these guys with any of my appliance issues.
Great service!! Service man Dan was knowledgeable and had my fridge back up and running in no time!!
Excellent customer service. Repair man showed up on time, was knowledgeable and answered all of my questions.
The technician was very professional, friendly, and helpful. Wouldn’t hesitate to call for service again!
Noisy WM
Dan was great! Same day fix is always a blessing when your dryer goes out!
Terry was on time, polite, knowledgeable and completed the job in a timely manner! Very satisfied.
Excellent communication and service. Very professional and knowledgeable technician. Explained the issue to me thoroughly.
The company is awesome and the service tech that came out professional. I will call again when needed.
Dan our field engineer was polite and courteous. Hard working and was on time.
Tiger Mechanical goes above and beyond to be certain you're satisfied with your service!
Our service tech was thorough. Explained everything.
A delightful experience from scheduling to completion of service. I will contact them for any appliance repair needs.
Our tech was well trained. We will use Tiger again in the future.
Very good service.. Tech knew what needed to be repaired and did an excellent job..
They found the issue and fixed the ice cube maker in the refrigerator.
Great job.
Tech was friendly and informative. I learned something new about my new Frigidaire. Thank you!
was very happy with Dan's customer service, thanks you also to Fay for apt.
ANDY WAS VERY POLITE AND KNOWLEDGEABLE. I am very happy with the service and would highly recommend them.
Very professional from start to finish! Very knowledgeable technician. Will definitely use again!
First time I've used tiger mechanical and they did a super job
Tom and Tiger Mechinical were awesome! I recommend them highly to everyone!
Terry did a very good job. My microwave is now in good shape.
The person you sent to my home was outstanding His knowledge and pr professionalism was great
Fine service. They had to come back and follow-up after another company couldn't figure out what to do.
Thomas and his assistant were very knowledgeable and found the problem quickly.
Terry did an excellent job repairing our stove top.
Everyone was professional and friendly.
The office staff and repairman are awesome. I would totally use them again
Terry came to repair my freezer and was very professional and thorough
Great customer service
Thanks for your help with that old Viking Fridge... and for the sage advice on our other kitchen appliances.
The service technician, Alejandro, was amazing. The phone operator was not.
Resolved my problems and taught me how to prevent the same issue from happening again. Very helpful.
Timely and efficient service was what was needed and they delivered. Very happy with them.
Super easy to work with. On time. In and out. It was great.
Great response and expert advice. They will do all my appliance calls from now on.
Excellent customer service. Strongly recommend and will use their services again.
These guys rocks!. Very professional and caring.
These guys really know what they are doing. I'd highly recommend them to anyone needing their appliance fixed right.
Wonderful service. Steve is outstanding. Beyond pleased.
Professional, curteous, punctual. I am a happy customer. :)
Tom And Thomas were very courteous and professional.
They come early fixed my dryer in about 10 minutes.
Wonderful and quick repair! Highly recommend
Eddie, the technician, was prompt, courteous, friendly, and very knowledgeable.
Awesome service. Thank you Andy and Tiger Mechanical!
Would use Tiger again. Did a nice job!!
Very good service; came at appointment time.
Very knowledgeable and efficient. Highly recommend this company!
Great fast excellent
Tom was amazing! Thanks so much guys!
Very courteous and efficient. Job well done.
Alex was very professional and friendly great service
Great Guy, polite and quick to identify problem and fix it!!!
Arrived on time, completed work quickly.
Great customer service.
Impressive service. Courteous and knowledgeable service person.
Was extremely professional. Will use again.
ON TIME. Both Samsung appliances repaired.
Seriously Great Pro's....WOW! Thank you!
Fast, efficient, and courteous. Appreciate the service!
Awesome service
Tech was fast, friendly, and knowledgeable.
Excellent fast service and also shipping
Great service! Highly recommend!
Excellent service, quick and friendly!
Smart, efficient and super nice. Thank you :)
Great service and friendly technician.
Service and communication is outstanding, very pleased.
On time, great communication, great service
on the end they did take care
Great service. Quick fixing
Excellent service and professionalism.
Very friendly and helpful
Dan was very helpful.
Excellent experience, problem solved
Prompt friendly service
Punctual, helpful and informative.
Always great!