Reviews of AJ Madison Home & Kitchen Appliances Showroom. (Appliance Store) in New York (New York).

AJ Madison Home & Kitchen Appliances Showroom

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Appliance store

Appliance store

3605 13th Ave, Brooklyn, NY 11218, United States

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Information of AJ Madison Home & Kitchen Appliances Showroom, Appliance store in New York (New York)

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Reviews of AJ Madison Home & Kitchen Appliances Showroom

Jill Hartline

Amanda S was our customer service hero! Our experience with AJ Madison has been a year long saga (from no fault of theirs - just pandemic delays), but their customer service has been top notch along the entire way. We ordered a set of appliances for our kitchen (in Tennessee) back in March 2021 and we received the first two of four in November 2021. The last two came this week, February 2022, and through a few hiccups along the way, we were always met with kindness and speedy assistance to resolve any issues, like our cooktop being cracked in transit on our range. Most recently, we ran into an issue with the rebate claim we had submitted back when we purchased the appliances. The rebate office declined our rebate (we couldn't provide serial numbers to complete the claim until they had been delivered) because they deemed our invoice inauthentic. I reached out to AJ Madison immediately to see if they could contact the rebate office and confirm our purchase as legitimate. Within a couple of hours, Amanda S had not only sent me updated invoices and replied to me ready to help, but also reached out to the rebate office directly to resolve the issue. Even our installation guys who brought our appliances commented on what outstanding customer service AJ Madison has, among all their installation clients. Despite the long delays, we would absolutely purchase from them again - all the way in Tennessee! Thank you, Amanda S and customer service team!

J.D.

I have always had the most POSITIVE experiences with AJ Madison. I work mostly with Mayer and Sarah in the Brooklyn location. Both of them are beyond helpful, very email/phone responsive if I have to reach out to them for anything. Mayer is very knowledgeable, and anytime I need an appliance which is very often - I work in the Construction Industry... they are the first people I turn to. Mayer lets me know if I need extra parts that I didn't even know I needed or if the appliance has a long lead time, which so often happens in these pandemic times - he will suggest a more than comparable alternate. Great prices and customer service and follow-ups after delivery. I had an issue recently with something I purchased and Sarah helped me out to solve my problem, she is wonderful and goes above and beyond which is rare. I have never had a problem with them. Deliveries are made on time and you get many calls to make sure that everything goes smoothly. The deliveries are generally early in the day which is always helpful. 5 stars from me.

Moishe Raitman

I specifically needed a double oven of equal size to replace the famous workhorse Crown Ovens from the 50's. AJ Madison was the only company selling such a product amongst the wonderful selection of appliances they have to offer. The sales experience with Joseph F. was flawless. Being out of state, dealing with the AM trucking company for shipping and installation needed my full attention. Claudia from customer service at AJM was extremely efficient and responsive to all of my inquiries and needs in ensuring complete installation. I would highly recommend purchasing from AJM knowing that reliable employees like Claudia are available to ensure a smooth purchase experience.

Anna Grace

AJ Madison is the best appliance dealer I have dealt with during years of purchasing appliances for various homes. Even though I live in Washington DC, every delivery has been seamless. Prices are always the least expensive available. And I've never had any issues with repairs. I can't say this about any of the local companies I've worked with over the years, which have pretty much had problems every time. Recently, I purchased a refrigerator and dishwasher from AJ Madison. Communication and customer service regarding a difficult delivery up a flight of stairs was outstanding. Cheryl, the customer services representative I spoke with, was quick to respond, attentive to detail, flexible and accommodating. Overall, I am a very happy repeat customer and will continue to rely on AJ Madison for future appliance purchases.

Adam Kovalsky

Had lots of issues with the delivery especially due to lack of communication between AJM and the shipping company which is based in WA state. Was about to give up and cancel the deal all together until Kellee from client support stepped in and made it all work. Couldn’t be happier with her professionalism and customer care. Appliances arrived in perfect condition too.

Andrea Livero-Scott

We purchased a Bosch dishwasher during the pandemic. After extensive delay that was expected due to the pandemic, we finally got the dishwasher. Upon opening it for installation, we saw there was a dent on the side, so the technician refused to install it. I was dreading making the call to AJ Madison to request a replacement, as these things haven't worked out seamlessly in the past. I called AJ Madison and was requested to upload pictures of the damage and submit a claim. I submitted a claim and was promptly provided feedback on the next steps. Without any delay, after the claim was reviewed by AJ Madison, I was contacted by Cheryl C to initiate a refund or a replacement dishwasher. Imagine my surprise that the whole process was so smooth and conflict free. Cheryl was extremely kind and understanding and provided instructions on here to mail the label. After they received the label, I was issued a full refund. I can't believe how easy the process was and the customer service was something you don't see these days anymore. I would highly recommend AJ Madison and a big thank you to Cheryl!!

Todd McGarvey

With all the pandemic related delays, AJ Madison has been one of the few places I’ve found that has products in-stock before others and is very transparent about what they have and when it will be available. My product shipped out quickly, and when I had an issue missing the delivery (my own fault), customer service was great in getting it rescheduled promptly. It was wonderful to deal with a real person via email, and Amanda S. resolved my issue quickly and without hesitation. It was nice to have both the convenience of online shopping and the personal customer service provided by Amanda.

Charles Lewer

Great prices, and even better service. Appliance arrived on time, even though I ordered it during the height of the pandemic, and I live in MN, not NY. Customer service is great. Glenda took care of me in an exceptional manner! It was a few months before I could install the appliance. There was a problem with a switch on the electric range when I finally installed it. Within an hour of me calling, Glenda had the repair ordered with a local appliance repair company. A few days later, the problem was resolved, at no cost to me. Outstanding! I will definitely shop here again.

Shifra neustein

I wanted to share my amazing experience ordering some appliances with an incredible service representative named Grace. Grace went above and beyond to get me what I needed. She was courteous ,patient and pleasant to order with. She paid attention to detail and my needs. She helped me find the perfect appliances and educated me on so many things before we came to a decision of which would be best. She was honest and thorough and replied to emails quickly. She communicated with me every step of the way and the process was smooth and better than I had ever imagined.She took care of the hassle of me feeling so confused with a major purchase ,she made the experience so relaxing. Grace is such a hard worker who is truly dedicated with passion in everything that she does. Grace is a true representation of what AJ Madison stands for and I’m glad I chose this company to shop with. I will definitely be shopping with AJ Madison again soon and I’ll definitely be requesting Grace to help me with my future orders as the experience with her was excellent. Grace truly expresses superb and exceptional work ethics and goes above and beyond for her customers. Grace is amazing she rocks!!!

Jon Chester

I have every confidence AJ Madison will stand behind the products they sale. I have order several appliances and packages and I am very satisfied. The ordering process was easy, the prices are very competitive and delivery was impeccable. I have every confidence future purchases will be handled the same. Following the instructions provided for accepting delivery and reporting issues is clear and simple, but sometime things go wrong. Mindy, customer service rep, handled our situation with professionalism, expediency and empathy. She found a resolution! AJ Madison focuses on the customer. Thank you!

Melissa Coluccio

Johanna was absolutely incredible! We ordered a washer/dryer that didn’t have the proper prongs to plug into one another which we didn’t know until it was delivered. The delivery team left and said we had to figure out next steps. After a visit from an electrician, we called AJ Madison back and Johanna was able to make the situation into a positive experience. She went above and beyond, spent endless time on the phone and was consistently available to help me. She even researched all of the models to make sure the next order was going to work in my apartment. I recommend using Johanna because she will treat you like she’s one of your friends and make sure the job is done. We even got our delivery the next day. THANK YOU JOHANNA YOU ARE INCREDIBLE!!

Susan Werner

I am thrilled to give a 5 star review for Cheryl! She saved the day for me in a very long saga of ordering and then successfully returning a defective hood for my stove (and for a full refund!!) Even though the process took some time, Cheryl stayed in touch with me, consistently reassuring me that she was going to handle the details with the vendor. She is personable and professional, and her kindness shines through. It's because of Cheryl that I will continue to be a customer of AJ Madison. She made the long process of returning my hood and getting a full refund manageable by staying in touch, never giving up to represent my interests, and for being the kind and understanding person that she is. AJ Madison is very lucky to have her on their team! I give her the very highest rating! 5 Stars Plus!!

David Wisemiller

Edited and updated response: I recieved a replacement part today for the part that was originally damaged during shipping. Thank you Brittany and AJ Madison for rectifying the situation. Buyer Beware!!!! Ordered over $10k in appliances from them, when I went to unbox and install it a month later, a very small and simple and easiyl replaceable piece was broken during shipping. Asked them to replace it, and they told me that I needed to contact the manfacturer instead. Stay AWAY! Worst customer service I have ever experienced.

Dan Greenway

I have a 12 year old washer that needs service but I couldn’t find my original invoice so I called AJ Madison where I bought it. This company is a breeze to deal with and I was skeptical about buying a large appliance online. I did my research and trusted my gut so I made a decision to do it. No regrets here. I’m about 80 miles away. No problems to report. I was pleased then and now. The employee named Emily was pleasant, efficient and helpful. She emails me my receipt whilst I was still on the phone with her. That’s amazingly quick and an excellent experience. I recommend this company big time. I usually buy local but hey sometimes you take a chance and it pays off. 5 STARS

Helen Bruno

I recently bought a set of appliances from AJ Madison. I had a helpful and courteous sales person and delivery also went very smoothly. The manufacturer, however, included an incorrect part with my range. I contacted the manufacturer and ran into a long call wait time. So, I reached out to AJ Madison but not expecting them to do much since it was not their error. Just the opposite happened! Sarah S. went above and beyond to correct the problem. She made numerous phone calls on my behalf to the manufacturer while updating me regularly on her progress. Her professionalism, attentiveness, pleasantness, patience and tenacity brought the whole matter to a good conclusion. With such excellent customer service, I would highly recommend AJ Madison! Thank you, Sara!

David Greenhouse

While I was initially concerned about purchasing a new set of kitchen appliances from an online retailer across state lines, I was very pleased with my experience with AJ Madison. On the sales side, they called me after I placed my order to go over all the details and make sure my order was accurate. When I discovered a dented microwave, the customer service was excellent. With a minimal amount of emails and phone calls they quickly sent me a replacement at no extra cost. They were always fast to reply and professional. I would buy from them again in the future.

Francesca Hahn

We ordered a nice Samsung fridge. The reason they get 3 stars is the fridge arrived undamaged and the day that was stated. They lost 2 star because the service was very poor through the waiting and delivery process. Inaccurate time of delivery stated on their site at ordering, long waits on phone, inaccurate/inconsistent info from customer service, and delivery experience was very poor. During the delivery, we were investigating the fridge for damage and the delivery guy (AM Shipping) left very quietly (let's call it sneaked out) while we were looking at the fridge. As soon as I saw he left, I went to the front door and they were taking off. They also left the box in our yard without saying anything. We would haven't cared if they had just said "where do you want the box?" and we would have tipped if they had just stuck around. AJ - your CSR team and delivery team aren't a good representation for your company.

Sunny Rosanbalm

I am so grateful for Emily Glaser's customer service!! She has always been so kind and responsive. We received most of our order which consisted of a refrigerator, wall oven and dishwasher, but due to supply chain issues, we still have not received our range. Emily has been so good about checking into the progress and communicating with me. We hope to receive our range soon but know that Emily will follow up until our order is fulfilled!!

Jennifer Wu Hernandez (flygirlwu)

The faucets I ordered were discontinued by the manufacturer. That's not AJ Madison's fault, but the faucets were still on the AJ Madison website for purchase, so I wonder if there's a way to remove discontinued items? In any case, I received an email from Emily in customer service letting me know my items were no longer available and giving me options for what I wanted to do. I opted to cancel the order, and within a few minutes I had a full refund. Emily was efficient, polite, and very helpful. She made the transaction pleasant and easy. Emily gets 5 stars, but I'm giving the overall experience 4 stars because I'm slightly disappointed that I don't have faucets now and have to start looking again. But based on the customer service I received, I would still shop with AJ Madison again.

Robert Springfield

Had a little confusion on my order which gave me a chance to interact with a several of the AJ Madison team members, mostly Cheryl and Maria. Wow!! This company does Customer Service with excellence. My new washer arrived quickly in perfect condition. Their shipper is excellent in communication. Excellent experience overall. Definitely recommend this firm!

Bob Martin

AJ Madison provided the worse service experience I have ever encountered. I’m 80, so they had a major mountain to climb, but climb to the top they did. This is the sequence of blunders in delivering and installing a washer dryer to a condo in Manhattan. 1. No show and no communication that they hadn’t shown up. 2. Showed up but just left the washer/dryer on the floor. They claimed there wasn’t enough space to install it. (There was, I measured). No communication, again. 3. Installed the washer dryer but didn’t install the drip pan – just left it on the floor. 4. Agreed to reduce installation fee by 50%, which was fair. Also said they would send a UPS label to return the drip pan. Didn’t send UPS label. 5. After another call, which was terminated twice after a long wait with the message “the person hasn’t set up voice mail,” they sent UPS label. The representative said I would get a refund once they received the package. I told her that I bet I would have to call back to get the refund. 6. I waited a week and won the bet. I called back and was told the refund would be immediately posted. 7. I waited another week and called back as the refund had not posted. This time, four days later, it did. Also, AJ Madison asked me to fill out their customer satisfaction form. I did with a write up very similar to above, minus points 6 & 7. They said they wouldn’t post it because it didn’t meet their standards. Can you beat this with a worse customer service story? This is an update after the owner's response. Kellee called from AJ Madison and couldn't have been more pleasant and apologetic. She asked what AJ Madison could do to turn the relationship around and I said very little given the service experience was behind us. She then, without a request by me, provided a very nice $250 gift card which I could use on small appliances on their website. That was a very classy action.

Rita BenOr

Shopping at AJ Madison for an appliance was the best and easiest I have ever had in all my 83 years. They have a really good web site and I was able to get an idea of what would fit my needs. I went to the store to order and the sales person Meyer was very helpful and knowledgeable. They had the item in stock. I got emails every step of the way from purchase to delivery. The delivery was perfect. They came on the day and within the time frame they promised, I even got an email that told me a that delivery would be in the next 20 minutes and it was. When I had a question Jessica at customer service was super. Answered all my questions with respect to the return of an installation kit that it turned out I did not need. When I need another appliance AJ is the only place I will go to.

Karen

I had a good experience. Our dryer was shipped quickly. It did arrive with damage. Not unusual in this day and age. AJ Madison and particularly Cheryl made things easy and she was very helpful. We quickly came to a mutually agreeable resolution. I would order again with out hesitation. The dryer is exactly as described and we are quite pleased.

Terri Van Matre

Cheryl C saved the day! I had a great experience ordering an entire appliance package from AJ Madison. Everything was delivered as promised. However, we had one accessory item that was damaged in shipping. That’s where Cheryl came in. She sent me a return label to return the damaged pieces and promptly ordered replacement pieces and sent them out for me. I could not be happier with her customer service and assistance. She was extremely attentive with email communication. I would highly recommend AJ Madison for your appliance purchases. They have the customer service to back it up.

Barbara P

We purchased appliances for our kitchen renovation project from AJ Madison. What we really appreciated was that we were able to buy everything we wanted through them and we didn't have to deal with several vendors. Our salesperson Mark was a total professional and an absolute pleasure to work with! What was not so easy was waiting for the appliances to arrive. We were prepared for this, but not for how long it actually took. The project had to be delayed and coordinated to start when we knew we were able to get some of the appliances delivered. While that might sound like a nightmare, it wasn't. We knew we had to be flexible and came up with back-up plans to keep the kitchen operational while we waited. Our patience paid off when the last items arrived and were installed yesterday. (This was shy of a year of waiting!) While this wait was wholly on the manufacturer, I have to say that Cheryl and Mark were extremely responsive to all our inquiries. Cheryl came in to help when the last items were ready to be delivered and the manufacturer didn't include a critical piece needed for the installation. We had to decline delivery until that piece arrived. Cheryl was on top of everything -- every step of the way -- and kept us apprised of what was going on. This was so appreciated and made a frustrating situation tolerable. She is a true problem solver with exceptional customer service skills and she even stayed in communication with us even after the installation was complete. We couldn't be happier--thank you AJ Madison!

Smith T

I bought a Maytag washer/dryer stack from AJ Madison. On my first run, the machine vibrated violently causing an error indicating the control boards were bad. Unable to get the replacement parts from Maytag/Whirlpool, both through their authorized service company and directly by myself, and after a yearlong frustration, I finally gave up. I contacted AJ Madison for a refund. Luckily Vanessa handled my case. Things went really smoothly, opposite to the yearlong nightmare from Maytag/Whirlpool I experienced. AJ Madison sent a truck to pick up the non-working machine and yesterday I received a full refund for the purchase price. Vanessa was very pleasant and efficient throughout the entire situation. She restored my confidence in AJ Madison and I don’t mind purchasing from them again. Smith

Phil Bildner

Earlier this fall, we ordered two appliances from AJ Madison -- a range and a refrigerator. Both weren't supposed to arrive for months because of delays in the supply chain and shipping. Both arrived within weeks. Our salesperson was Rob Schwadel. He was exceptional. He answered all of our questions, responded to emails promptly, and returned phone calls in a timely manner. When it came time for delivery of each item (which arrived separately two weeks apart), he made sure everything was in order prior to the delivery, the day of delivery, and following delivery. Thanks for making this such a pain-free and positive experience. Respect.

Michele Avent

My experience with this company was ok. My appliances were delayed from the manufacture and when finally arrived I had two separate deliveries; not sure why. However my experience with customer service rep, Kaitlin was just superb. I missed my rebate deadline because it wasn’t made clear to me that I had to submit the rebate by a certain date even if the appliances were not delivered. Kaitlin was able to find me another rebate as well as submit the required paperwork for me. I really appreciated her assistance and feels she deserves 5 stars. Thanks again Kaitlin.

Denilee Curry

After having a horrible experience with a competitor it was a pleasure to deal with AJ Madison. Their communication was great and very accurate. Denise was wonderful - she was very quick to respond to any and all questions I had. Received my washer dryer in a timely manner and delivery company was great!!!!!

Michael S

AJ has some of the best sales team. We were looking for a new refrigerator, and some other items. Other stores selling the same items were very unhelpfull. However Bobby over at AJ was fantastic. Helpful and made great recomendations. Highly recommended.

Robert F Hurley

We ordered a new range through AJ Madison. When the original order was made we asked for a white range with brass trim. Right around November 2021 the range was delivered finished and white with bronze trim. We immediately contacted AJ Madison with disappointment as the rest of our kitchen is finished and brass. Knobs handles sink etc. etc. It is July 20, 2022 and we still have not received the brass trim that we originally ordered. However, I will say that Sarah S and Stacy from AJ Madison have stayed in contact and have been very diligent in trying to rectify the situation. I have sent them somewhere in the area of 40 emails and they’ve answered every time. They had a very difficult time getting the brass knobs and handles from the manufacturer to us. We also hit roadblocks trying to get the brass trim from the manufacturer. The end of the story is we never received the brass knobs and handles for our new range. We now have a kitchen decor finished in all brass with bronze trim on our stove. We are very disappointed. We had about given up completely and Sarah S and Stacy offered the total cost of what the brass trim would be. They have issued a check for that amount. At the end of the day we certainly would rather have the brass trim but I think that the majority of companies would’ve dropped the ball quite a while ago and we would be left with nothing. So this review as disappointing as the situation was is more positive than negative We appreciate everything that AJ Madison Sarah and Stacy have done to at least lighten the blow of not getting or having what we wanted. The amount of the refund if we want to continue to research will pay fully for the nine brass knobs and three brass handles for our new range. By the way the stove is awesome thank you again Sarah S, Stacy, and the AJ Madison company. Bob and Gail, Massachusetts

Karen Brodsky

Bought our dishwasher from AJ Madison a year ago. Needed to repair it a year later and with supply chain issues insurance decided better to just replace the whole dishwasher. AJ Madison has been great -- from Julio A in repairs who was great at helping us navigate this, and Michael S. in phone sales who helped us find a replacement dishwasher and set up installation, to Emily G in Customer Service. I really appreciate all the help and guidance navigating this replacement and would happily return to AJ Madison for next appliance purchase.

Kimberly Braswell

While I agree with some of the reviews below, I am giving four stars because of my experience with two people in particular at AJ Madison. The first is a salesman named Abie who was wonderful. He has so much knowledge and experience and helped me find the just the right appliances for my needs. The second is Stacey in customer service who was AMAZING. After a series of problems with the delivery and installation services that were outsourced to another company, I was directed by Abie to work with Stacey to solve the problems. Stacey is the best customer service representative I have worked with at any company, not just AJ Madison. Not only does she have patience with and empathy for the customer, she knows exactly how to solve the toughest problems that arise (in my case the fault of outside vendors rather than AJ Madison). AJ Madison stands behind its products and Stacey made sure to have a representative from AJ Madison present to oversee a new installation when an appliance had to be returned that had a defect and wasn't installed properly. When things were promised but not delivered (again the fault of the outside vendor), Stacey stood behind the promise and had everything corrected. Without Stacey, my rating would have lower; with Stacey, I will only shop at AJ Madison in the future for major appliances. AJ Madison and its customers are very lucky to have someone like Stacey.

Steve Rosenbaum

UPDATE: AJ Madison went to bat with the Manufacture, and was able to get a rebate for the failed and unrepairable dryer. Appreciate their help. Purchased a ventless dryer from AJ Madison and had problems from the start. Didn't dry clothes, vent clogged, called AJ they pointed us to Whirlpool. Whirl pool send a repair guy ($400) world for 2 weeks, then failed again. New repair guy who said: "do not repair this, it will never work, the venless models don't work, should be recalled). AJ blaims Whirpool, Whirpool says 1 year warantee, sorry. It's going to the dump. Waste - very sad.

BL Patten

AJ Madison is the very best kitchen appliance company I have ever worked with. After unsuccessfully searching many websites looking for a particular product for my kitchen, I contacted Emily at AJ Madison's customer service. Emily took over the search, contacted the manufacturer & found the product I wanted, plus other options she thought I might like. She was over-the-top helpful, diligent & courteous, while other companies just told me "Sorry". AJ Madison carries the best products and sticks with you to make sure you are satisfied. You can't beat that.

Penny Edenfield

I purchased a dishwasher from here. My front panel was damaged when we unpacked it. After trying to get it resolved I ended up talking with Brittney. She was amazing. Not only was the issue resolved, she kept following up until it was installed. I highly recommend AJ Madison, but Brittney as well. Thank you so much Brittney, you're the Best.

N M

We went with AJ Madison when we needed a new refrigerator, as it was a better overall experience (helpfulness at the store, delivery speed, price) than we had at big box stores. However, this 5 star review is specifically for Sarah, who went above and beyond to ensure we had a speedy resolution to an issue with our delivery. We're so appreciative of how responsive and accommodating Sarah was, and we'll definitely be back when we need new appliances in the future!

Brittany Lemus

I rarely ever leave reviews but this experience has led me to write one. I ordered a side-by-side washer and dryer on a Tuesday and forgot to read the reviews... I felt anxious over my order due to the copious amount of negative reviews that I ended up calling customer service the Thursday after I ordered. Just to ask the approximate delivery time and ask some questions. After calling I found out that the set I ordered was indeed on back order and would take a very long time to get to me. However Brittany (my customer service representative) was EXTREMELY helpful. She found a washer and dryer similar to the ones I tried to order and swapped them out for a different set that was for sure in stock and would get to me in the next week. Brittany was very knowledgeable on how to help me and made me feel much more assured in my order. I am being told it will be shipped tomorrow and hopefully be here in the next week! *fingers crossed* The only thing I suggest for this company is to put on their website when appliances are on back order to avoid complaints about long delivery times.

Ric Moss

From the beginning my experience with A.J.Madison has been positive. Most recent I contacted customer support regarding status of my order and delivery. Kaitlin immediately understood my interest and after reviewing my order determined not all appliances were immediately available but arranged for delivery of those available with the remaining item scheduled for a later date at no additional expense. Thanks Kaitlin!

janine mcdowell

Leah was very helpful in assisting me to procure an in-stock washer and dryer as the one I had purchased was suddenly out of stock with no known availability ( my account sure was charged for the purchase of the unavailable item.) Leah offered in- stock replacement options immediately. I appreciated her assistance and found a satisfactory alternative. The selling of an out of inventory item is not her fault . She did what she could proactively to solve the problem immediately. I sincerely appreciate her timely assistance.

Eric Bond

Overall a positive experience. We made it hard by screwing up our credit card and then asking to change our warranty after our items shipped, and they were 100% amenable to everything. Customer service rep Jessica Stein was a wonderful help in making those changes on the fly, and she made the experience smooth and easy.

KC Toon

I ordered a dishdrawer and a stainless sink from AJ Madison, but the receipt on the confirmation of order listed a non-existent address as a billing address, and the receipt listed only 20% of the order having been paid for leaving a substantial balance. I phoned customer service and spoke with Stella Cutler, who patiently listened to me and quickly investigated. She changed the billing address and immediately pushed the order through the process and got it shipped out the day of my call. Good work, Stella! Thank you.

Groove Lines

Claudia, Emily, and Johana all made AJ MADISON Easy to do business with. We have been repeat business customers for years and in our recent order we had a fridge that did not turn on as well as other items with damage from transit. This was not something we had to deal with before, but no worries this team stood by us without issue and fixed the problem without us needing to stress about it. They made us feel valued and cared. We appreciate the support communication, and dedication of this team and because of them we will continue to be life long customers. I recommend AJ Madison !! Thank you all.

Pamela Johnson

Melissa has helped me a great deal through our order and delivery. I will say that there was a few issues along the way with the delivery team as well as AJ Madison, however if it was not for her I would not have got anything accomplished. She should be rewarded for her exceptional work. She helped me tremendously.

Robyn Barton

DENISE helped me with my purchase of a dryer that was on back order. She not only found me comparable replacements to consider but found the original item and arranged for same week delivery. Excellent customer service. Open and timely communication. I feel good about the entire transaction.

Charles Bird

Brittany ( my customer service rep) restored my faith in the AJ Madison service and reliability when I had two products delivered damaged . One of which the sales person sent the wrong unit. Brittany was courteous , attentive and very professional is following up to get the information it took to resolve the situation and have the correct unit delivered to the the customer making for a positive experience in the end. As a result I will be a repeat customer in the not to distant future when I build my new house.

Barry Shank

My wife and I were looking for a small freezer. We searched nationwide to find one that met our needs. Our search landed us on AJ Madison. When we called to place our order, we found out that the item we wanted was sold out and not being made anymore. The person we talked to pointed us toward a similar item. We checked its specs and quickly checked its reputation. It fit our needs. Great work on the part of the initial salesperson. When it arrived however, the lead person on the delivery pointed out that the item had been significantly damaged during shipping. We had to return it. I know that some people complain on this site about AJ Madison and returning items. We had no issues with the return or with the refund of our money. Everything went as smoothly as it could, with the exception of the damage that happened beyond their control. Ortal helped us and took care of our problem quickly.

Phil Luttrell

AJ Madison is the best appliance dealer! I have found that the very best thing about AJ Madison is Cheryl C!! I have dealt with other companies in purchasing appliances over the past years for various homes. Even though I live in Gadsden, Alabama, each item that I have ordered has finally been delivered, (THANKS TO CHERYL C! Prices are always the least expensive available. I purchased a Sidekick refrigerator / freezer, dishwasher, range, trash compactor and microwave drawer from AJ Madison. We had to deal with Covid during all of this!! Communication and customer service regarding difficulties in some deliveries came up and then is was Cheryl C to the rescue!! If it wasn't for Cheryl, I truly believe we would still be waiting on a few appliances from my order! Overall, I am very happy and will be a repeat customer and will continue to rely on AJ Madison for future appliance purchases. I have attached a few pictures of our kitchen that the wife absolutely LOVES! THANKS AGAIN CHERYL C & AJ MADISON!!! Sincerely, Phil W. Luttrell Gadsden, Alabama

Mark V

Purchased a GE refrigerator from AJ Madison. It was delivered timely, but had a scratch on one of the stainless doors. Delivery guys said no problem, they would take care of it. Took some time to get it replaced, but Brittany was awesome in helping get it replaced and she ended up getting GE to replace the refrigerator with a brand new one. Great job Brittany!

valmore malskis

Excellent costumer service. I purchased a fridge and a freezer and they got damaged during the shipping. One of the costumer service supervisor named Brittany helped me out. She went above and beyond, offered me a refund for the damages, and even scheduled a technician. Everything was handled really fast.

Dick Goldsmith

I have purchased appliances and air conditioners from AJ Madison for 10 years. I give them a 5 star review without any hesitation! Brittany in their customer service department was a pleasure to work with and she handled all my concerns propmptly. Check them out before you take your business to a big box store. You will be glad you did!

Charles Halpin

Jessica was perfect- issued a credit and helped me with a manufacturer's rebate- clear, fast and accurate. I'm very satisfied with AJMadison generally, and their customer service people in particular- my positive experience buying a stove a year ago made them the go-to when I just replaced a dishwasher- delivered to a NYC apartment with a COI requirement and strict delivery guidelines. A quality company in my view.

Tim Buckley

Giving a three star rating only because we had to wait on hold for over an hour to speak with someone from customer success. But once I was finally connected, Kaitlin from the customer service team went above and beyond to help resolve an issue with the wrong item that was delivered. She was professional and responsive in determining the best solution for her customer. In can be nerve racking when something goes wrong and having to deal with a large company / automated phone system when trying to get in touch with people post placing an order.

Manish Pandit

We bought our stacked washer and dryer. The sales representative was well informed with the product line. We had an issue with the installation. The customer service representative, Stacey reached out to me seeking feedback. I explained the trouble we had during the installation, she acknowledged the error and issued a refund along with an apology. AJ Madison has probably the largest selection of appliances in stock.

Michael Mederrick

Bobby Schneider was so helpful and professional. My refrigerator broke and he helped me buy an out-of-box model to hold me over until my 48" replacement refrigerator could be delivered. He found one being delivered three months later (not bad in this supply-chain- issues era) and lined up the perfect team to get the old one out and the new one in. I am so grateful for all of his help.

PJ Sklar

We had a delightful experience with Cheryl Cucco. She spent a long time on the phone with us making sure all the products that we wanted were correct Her patience and professionalism were top notch. She sent us an E-Mail with all the products that we ordered and the correct models numbers so we were sure that the order would go in correctly. We could not have had a better experience!

Kerri Kimball

We bought a Samsung refrigerator and LG hood from AJ Madison in May 2021 and both arrived with damaged parts. We submitted a claim but nothing came of it, despite our repeated requests. Finally Cheryl came across our file and took the initiative to reach out and schedule the parts replacement and partial refund. We had just about given up and were going to write off AJ Madison for good, but we're really impressed with Cheryl's initiative and responsiveness. We give her service 5 stars.

Derrick Parish

I ordered three commercial washing machines and one of them was damaged prior to delivery. I immediately filed damage claim and received a response from AJ Madison. Emily was very helpful in getting my matter taken care of in a timely manner.

Robert Mintz

This was my first time dealing with AJ Madison. I needed a new drop in induction cooktop. Found a Frigidaire with good price and guaranteed fit rebate. Bought it. AJ sent tons of emails about delivery status and was fair on cost. I had a billing question and got an RI(real intelligence) customer rep Stella Cutler on the line. She was thorough and attentive. Very adept at answering my questions. In a world of artificial intelligence and worthless interactive AI CHATS. MY dealing with Stella, aka the real intelligence(RI), proves the asset to a company. A lot of companies use AI to save money. But my money is on the companies that use RI. MOST people prefer real people. However the is a generation of people who only know AI . What a shame. Thanks Stella and AJ Madison for keeping humanity in the corporate world alive!!!!!!!

William White

I had a problem with the installation of a new stackable Bosch 300 series washer and dryer I had purchased. The dryer was shooting water from the back of the dryer. Rachel F. was very responsive when I called for resolution of the problem. She immediately contacted the delivery concierge and arranged for a check of the installation within 2 days. She did all within her realm to have a team come to my residence to resolve the issue. I appreciate her assistance and her concern to resolve the issue. Carlos A.

Barbara Benisch

Kinda surprised about all the negative reviews. As a retired kitchen designer in NYC their prices were hard to beat. I’ve purchased both a Bosch refrigerator and DW on separate occasions for myself and both were delivered without delay. Very pleased.

Stuart Brazier

A slide-in induction range arrived with cosmetic damage to the side of the unit. When I informed AJ Madison of the damage Vanessa immediately offered me an appropriate credit. There is also a burner not working properly and Amanda promptly scheduled a local service company to address the issue. That service company has not followed up on the service request so I’m holding back on the fifth star until the unit is functioning properly. Thank you ladies.

Sue Whitmore

I have had 2 great experiences with AJ Madison. When local stores had long backorders for appliances I needed they were in stock with free shipping at AJ Madison. My most recent experience with ileana was awesome. I needed assistance with my order pickup and she went above and beyond in getting it arranged and following up. Don't hesitate to purchase for great products and exceptional customer service.

Marci McCranie

I have order several times from AJ Madison and never had any issues with shipment. Ordered a replacement microwave & trim kit and kept getting told the trim kit was on backorder yet online it showed as in stock. After reaching out several times to no avail, I finally got connected to a customer service rep by the name of Rivky Kaufman who was able to help and got my order processed the same day.

Shahn Harrison

Dawn has been a pleasure to work with she stepped right in to help me with my dishwasher replacement when Samsung wouldn’t. She replaced my appliance for original price I paid without any hassle. Thus far my experience with her has been great! Keep up the good customer service Dawn.

Diane Kane

michelle offered terrific customer service when my 3 month old icemaker purchased from AJ Madison broke. because no one in our area services this item, i am receiving a new one. i have purchased a new fridge and freezer, washer/dryer and bar fridge from AJ Madison during the pandemic. they made the purchase and delivery of these appliances seamless and easy.

Stefanos Kazantzis

I ordered a Z-line oven from AJ Madison. The initial request was for gas-only, but unfortunately, the dual-electric oven came instead. The staff at AJ Madison (Sarah S.) was very helpful in addressing our concerns, making the process to replace the oven seamless. Big thanks to the AJ Madison team for making a stressful situation quite comfortable. Will definitely use AJ Madison again.

Betty Wei

I am writing this review in 2 parts and giving them a rating that is the average of the 2. We purchased a stand alone freezer and stand alone refrigerator from AJ Madison when our freezer recently broke. We had to buy both pieces b/c we have the professional series from Frigidaire and it's the only ones that fit in our built in space (they have to match one another). We chose AJ Madison because their website showed it was in stock and that we could get the product on July 25 if we ordered that day (July 14) after we punched in our zip code to get a date. We were also sent a confirmation that the product would ship within 24 hours. The product was not shipped for 4 days at which point our estimated delivery became July 27-Aug 1 with no ability to track where the appliances actually were within the shipping process. I was willing to live with that because frankly, what choice did I have, but then upon checking again on July 26, the estimated dates showed Aug 2-11. I called AJ Madison to cancel our order. I was initially told that the dates I was given by the website didn't conform to their "fine print" and did I check that. First of all, had I known there was fine print, I wouldn't have chosen to order from them in the first place. But even their fine print only showed that deliveries to areas outside the NY Tri State area would be 1-2 weeks. Secondly, why would anyone think to check for other print if the point of the website was to enter your zip code which would clearly tell their system where you were located and how far outside the tri state area? So I pointed this back out and also relayed that they failed to meet their 24 hour ship by commitment and that even if I accepted their 1-2 week fine print, that would only put us at July 28 which they were way further out than. I also let them know that we called that night to ensure that the product was in stock and that the July 25 date would hold and were assured it would. This begins the 2nd part of my review which is for our customer service rep Micheal H. I could tell that when I first started our call, he was reading from his script of what he is supposed to tell customers. He told me to check the fine print, he told me that to cancel the product would be a 35% restocking fee (on a $7500 fridge/freezer) and that refund would not occur till they received the product back. I very frankly told him how ludicrous it was to expect me to not only pay a restocking fee on an item they guaranteed and then couldn't fulfill but to wait for them to get the item back to their warehouse when the shipping was their entire problem to begin with and since you can't track the package, we would quite frankly never know if it arrived back. Micheal did an about face at some point and very professionally asked me for the time to research this situation and get back to me with a resolution. And he did just that. He called me back and emailed me (unheard of by so many customer service reps). In the end, he was able to cancel my order, not charge a restocking fee, and get a refund to us within 3-5 business days. Exactly as a reputable company should. He communicated frequently and well during that time and I appreciate him to no end. He deserves a promotion from AJ Madison as he is the type of person that would keep a customer from running far and wide and spreading their opinion to all they can. I am so very thankful that Micheal was who answered the phone when I called and that he was able to work his magic to do what was right. For AJ Madison as a retailer and their shipping partner - 1 star For Micheal H - 5 stars. Please acknowledge his work here as he saved you from getting bashed on every forum and social media site possible. I won't order from AJ Madison again since it's clear that shipping to the west coast is too tall an order, but if I lived in the area, I would go back because of Micheal.

Mark Pacella

Very good sales/communication/shipping/delivery and a refund to boot. Flawless working with the nice folks at AJ. Especially appreciated Leah's super fast response to one item being slightly dented/returnable. Still shopping with them, as they carry such a variety and priced darn good. Thank you AJ ans Leah:)

Sandy Weber

We purchased 3 kitchen appliances from AJ Madison. While the salesman, Mendy, was very difficult for us to reach, the other customer service reps were very responsive. Dawn, in particular, resolved a billing error quickly and politely. She deserves the 5 star rating.

Kim Woods

I have always had amazing help from the people at AJ Madison. I’ve purchased three appliances from them with no trouble. I might have to wait because the supply is low, but that’s the nature of the beast at the moment. Emily G. Has been excellent to work with.

Angie M

I ordered a Haier fridge, water line, and ice maker. It took a long time to arrive but the world is basically on fire right now, so I don't blame the company for that. The ice maker was not delivered at the time of the fridge installation, but the water line was. The men who installed my fridge said that they could not install the water line, since 'It does not fit in this model of fridge " According to the website, it does fit. I emailed a wonderfully helpful woman named Emily who scheduled another company to come by and install the ice maker, once it arrived. When the second pair of men came by to install the fridge, they also said they cannot install the ice maker. I emailed Emily again and she got it figured out. Finally, the last pair of two men came to my house yesterday and installed the water line and ice maker. From start to finish, it took 2 months to complete the ice maker installation (1 month for the fridge alone). Again, with the transportation delays in the world, I try to understand how long it all took. Overall, Emily & AM Madison made it right and I always appreciate that.

Nora Dunne

The Bosch Fridge I wanted was sold out elsewhere or had a 5 month waiting period for delivery. AJ had it to me in just 48 hours. A glass shelf was broken in transit but Claudia in Customer Service got me a new one quickly and communicated through the process. Overall a happy customer.

David Moskowitz

They delivered (especially Emily). I was having trouble finding a Miele accessory and AJ Madison was the only company who had it in stock. Delivery was promised in two days … but did not happen. I contacted AJM and Emily took charge, contacted the warehouse, apologized, and the item was delivered the next day. I realize things can slow down (especially around the holidays) but Emily made sure everything was quickly resolved. Way to go!

Ryan T

UPDATE: Post-Delivery: Dryer wound up damaged during shipping (part of back was cracked). AJ arranged an LG tech to repair , but he was unprofessional, seemed to be "winging it" during the repair, not really certain about how this unit was put together. He wound up making the machine worse which then required a separate, additional, repair for a completely new issue (he put machine back together wrong). After contacting AJ again, we eventually made the issue right and I am satisfied with their customer service. Initial review before receiving units Customer Service (Emily) has been very attentive in answering my questions about delivery and scheduling. Prices were competitive for items that were out of stock elsewhere. Easy access to rebates right within your order details. I can't comment yet on the actual delivery scheduling experience itself nor the condition of the items, but I'm not expecting any issues. We have to remember with delivery, some things are out of our control!

michael adlerstein

I am an architect and we have work with AJ Madison on a few projects. We are very pleased with the selections they offer, their rapid and careful delivery, their ability to find immediate excellent appliances within their warehouses for products that are not readily available, and their willingness to cooperate with substitutions when field conditions require. I am especially impressed with the skills of Gavriella from Sales, and both Stacey and Kaitlin from the Showroom.

Brooke Poole

Jessica from customer service helped me resolve some issues I was having. I unfortunately had called multiple times and was not getting any answers about an appliance ordered that I had to refuse because of a broken drain line. As soon as I got on the phone with her, she was tremendously helpful, and got me the resolution I needed on my order. Jonathan was the sales person that assisted me twice in getting a dishwashing machine, he was very helpful and I also appreciated his help.

Katie Dinan

We had a great experience with customer service representative Glenda. When part of our order had not been delivered, she handled the situation seamlessly, ordering a new unit to be delivered a few days later with white-glove service. Thank you Glenda!

Matt Baumgartner

Ordered close to 20k in appliances from them. Delivery was communicated and on time. One of the appliances shipped was incorrect and they were quick to pick up and supply the correct one w/o a hassle. In addition a trim kit was backbordered and when shipped got lost, but they took responsibility and supplied a replacement at no cost. I worked with Emily in customer service on the back end and she was prompt and helpful. Overall pleased with the entire process

Fhawk02

This was my first experience with AJ Madison. I am very satisfied with their ordering process and sales/rebates. I was also lucky enough to have Adrienne assist me when I checked on the status of my order. She is very knowledgeable and extremely helpful! Thanks Adrienne!

Sandra Harvison

Customer Service Rep Jessica was extremely helpful as resolving my issue. We ordered a refrigerator and I thought it would be delivered in 7-10 business days. Evidently that was 7-10 business days from the time it arrived at the final delivery terminal, not the AJ Madison warehouse. We were going to be out of town for a week. To cancel the order came with a 33% restocking fee and to have the destination warehouse hold it "may" incur storage fees. Jessica called the final destination warehouse and asked that they deliver before we left town and confirmed that they could...and they did. Thank you Jessica!

Brian Cohen

We purchased Blomberg stacking washer/dryer in March. In July, the washer was malfunctioning. We are happy, however, with the service provided by AJ Madison to resolve the repair/replacement of the unit. At first, we tried to repair it. But because of the uncertain timeframe for the arrival of the parts, AJ Madison facilitated the agreement for a replacement. Shout out, in particular, to Brittany of AJ Madison. She was a reassuring voice in updating us of the status of the order and its delivery. New washer is installed and we're busy catching up on lots of laundry. Thank you Brittany! :)

Mike Slavik

My company is a Miele service company, and when we find a Miele Dishwasher that is long in tooth or just unfeasible to repair, we replace it locally from some of the bigger appliance companies in the area. Lately getting a Miele Dishwasher is about like finding a hens tooth - so we turned to AJ Madison and although hesitant about ordering just in case there was a damage issue with shipping the product. We ordered and installed 3 units within a month with no issues - then just before Thanksgiving - what I was dreading happened, one of our orders came in damaged. I contacted customer service and after a few emails back and forth a solution was found - no hassle - no on the phone for hours with no result. Emily asked a few questions, and she helped me look at other models that were in stock and ready to ship. Very good customer service. I know as a servicer how heated customers can get - especially during the Holidays - treat people with respect and they will do the same. I want to thank everyone involved (especially Emily) for making things happen Happy Holidays Mike Slavik Mobile Professional Services

Brennan U

I was a little leery of purchasing appliances online vs. a local retailer. Jonathan walked me through the process, and I was very impressed by his knowledge and helpfulness. Fast forward to when one of the items came, the box was badly damaged. I installed the unit, and it was not functioning. I called in and spoke with Glenda. Initially she suggested that someone could come to repair, but when I explained that I purchased a new unit, and I didn't want a repaired one, Glenda arranged to get a new unit shipped out. I haven't received the new unit yet, but I'm impressed with their customer service so far.

Tami Desimone

I have been purchasing appliances many times in the past couple years and my salesperson Mandy is terrific. Very quick responses. If there is ever any problems, they are on it right away. Claudia in parts and service is fantastic also in resolving any issues with damages, missing parts, etc.

Colman Pearl

This 5-star review is primarily for the quality of customer service we received from AJ Madison *especially Brittany in the Parts & Service department* in going the extra mile to resolve an issue with sourcing us an accessory for an induction cooktop we purchased from AJ Madison that was advertised to be included (but was not delivered) with the model we bought. Because the cooktop we purchased was discontinued soon after we bought it (a word of possible caution that perhaps AJ Madison is not selling the latest models...), the accessory mat that was advertised to come with the one we got was replaced with another color mat that changed the look entirely. We contacted the manufacturer who said they no longer had in stock any of the mats we were looking for, but when we asked AJ Madison to follow up, Brittany worked her magic and got them to source and send one to us, free of charge.

W S

Brittany in customer service helped resolve a complicated order issue. Helping to track down my items and make the changes I needed to complete my home renovation. Love the passion to help customers get the items they really need. Highly recommend.

Nancy Donahue

I bought a beautiful Fisher & Paykel stove from AJ Madison and we had some trouble with hooking it up to the gas line but with the help and guidance of Cheryl Cucco, we got it resolved. Cheryl is kind, courteous and very responsive until the issue was resolved. I can't say enough about the wonderful customer service! Thank you Cheryl!

John J

I don't write many reviews, but AJ Madison is an excellent choice for appliances. I just purchased about $10,000 worth of appliances from them, after previously buying appliances from them in 2017. This time I needed to contact customer service; I found that Stella Cutler was exceptionally helpful.

ErikayDoug Hammond

Great prices and great service! Especially Stella Cutler in billing who worked through all the steps to get the order paid and moving. The entire team at AJ Madison did well. Very happy, will order again.

Dana Ciccotti

After numerous calls over the past few months and a routinely horrible customer service experience, I was especially pleased to work with Adrienne earlier today. She listened and checked into the issue I presented and came up with a viable solution. Overall, customer service is really very poor, but today, because of Adrienne, it was exemplary. Be thankful you hired her because I certainly am.

Christopher Morris

So far I’m very pleased with my ordering experience. I had a somewhat complicated order (changed my mind about which dishwasher I wanted after ordering), and Rivky was very prompt and helpful in adjusting my order and shipping me the item I wanted. I’ve also noticed that AJM seems to have a lot of models in stock that are unavailable elsewhere, which makes shopping a lot easier.

Catalina Brandywine

ileana was very helpful in looking into my order. Even though it stated the JennAir range top was in stock with an expected delivery date, that was not accurate. I would be careful when purchasing from this website since it does not appear to be honest in what is actually available. I'm sure I am not the only customer that has experienced these issues especially during these difficult times with the global supply chain. ileana was able to suggest an in stock replacement, but unfortunately, it just was not what I truly wanted. I ended up cancelling the order but appreciated the positive customer service experience. For this, I will give AJ Madison another chance when I am in the market for new home appliances.

Catalin Constantin

We had a great experience working with Cheryl at AJM as our customer specialist. Even though we had a few hurdles with one of the appliances which arrived damaged, Cheryl helped us get the replacement process sorted in a timely way. Thank you!

Richard Smith

Had a lot of bad luck and a broken range delivered from AJ Madison. Sorry to say that I never got a functioning range. Their representative Ortal Katz -Customer service, was right on it and gave me my refund in a courteous and professional manner in five days. He communicated the progress of the refund throughout the process. Thank you Aaron!

Dr. Loretta Morse Leighton

I am writing regarding our experience with AJ Madison's support team, specifically Stacey A. We ordered a Hestan microwave/convection oven. We kept trying to track the shipment without success. Customer service reps gave me different answers and "solutions" which did not help. We found out later the shipper ultimately lost the package. Although others in customer service were not helpful, when I talked to Stacey, she was knowledgeable, confident and took charge of the situation. She even followed up with an email in case there were other issues. She cancelled the original order, re-ordered and we received our oven. Thank you Stacey A for your above and beyond service - others in customer service need to follow your example and I hope those who are your supervisor recognize your accomplishments.

Alicia Mills

Dealing with AJ Madison exclusively using online ordering has been a pleasure. The majority of items purchased are hight end and high priced items unable to be purchased at most retailers. I am always grateful for their customer assistance and delivery process is flawless.

Laurie L.

I recently purchased a Lynx grill. When it was installed one of the four igniters did not work. I contacted Customer Service and spoke with Glenda. She was helpful in getting me connected with the correct people at Lynx to get my grill serviced. She was professional and courteous. Thanks for your help Glenda!

James Hatchitt

Our customer service representative, Cheryl, was very helpful in addressing damage that occurred to our appliance during shipping. She helped coordinate replacement of three glass shelves insides an under counter refrigerator, and the replacements were received promptly.

Ben Weisberg Ramsey

When we had a small issue with the installation of our new dryer, Sarah S and the support team were quick and generous with their response. Because of that I look forward to continuing to do business with AJ Madison in the future.

Paul Boon

After waiting in the queue, Jessica answered my call cheerfully. She quickly and efficiently made my "Change Order" and made a couple helpful suggestions about planning for my deliveries. She seemed to thoroughly understand the business!

John Clappi

Rachel F was able to quickly resolve our issue of a missing part on an appliance we had ordered. She maintained clear communication letting us know the status. Rare in these days of understaffing.

Pat Paull

After numerous attempts to get help re: my brand new GE Cafe refrigerator, HEATHER, came through. She just didn't put me on hold, she helped me get through a lengthy process. She always returned calls and went out of her way to help. If ever a person needs help, I would hope they get HEATHER! She was absolutely wonderful to work with.

Alisha Ajani

I’m giving this 5 star review only for my customer service representative Sarah who helped me out to her best of her ability. On the organization, I can’t sing praises as they messed up my order multiple times. However Sarah was great and communicated with me efficiently to address my problems. Thanks Sarah!

John Dottore

Loved the LG refrigerator and dryer we received. Washer came damaged and was quickly resolved by Sarah. She was a delight to work with and a true example of customer success!

Celia N

There is hope for finding people with critical thinking and excellent work ethic. For me, I had the pleasure of working with Cheryl C. who was my customer service representative. I didn't know what kind of response I would get since my complaint was related to my "Appliance Specialist" who essentially disappeared without any warning or comment. Cheryl was very professional on one hand, asked pertinent questions, listened and investigated for the facts [including listening to many previous phone interactions]. Cheryl continued her investigation past 5pm on a Friday of a National Holiday! The outcome was fair and well orchestrated while preserving any judgement toward myself or the Appliance Specialist. I shared with Cheryl that this was so heartwarming for me. We have all have seen the aftermath of social changes related to every business being short staffed and those who are working are still suffering depression, resentment etc from loss, isolation and, if they did continue to work... having to work the job of at least 2-3 people ect. So, thank you Cheryl C. You were and are a breath of fresh air. I know you will be successful. I hope your managers and/or supervisors can see what I have seen. I wish you and your family health, happiness and abundance! Celia N

NYSkeptic

We have purchased a number of appliances from A J Madison including a Thermador built-in refrigerator and gas cook-top. Our most recent purchase of a SMEG built-in oven did not go as smoothly as all the other purchases as the appliance came defective from the manufacturer. This was not A J Madison's fault. Replacing it would be expensive as I did not chose A J Madison's installation option. I worked with Amanda S. at A J Madison who arranged for SMEG's repair service to come and fix it within a week and they did just that, fixed it. Amanda was very accommodating during this period and did not charge me until the unit was fixed. As a aside, I have not heard back from SMEG after 2 weeks since I both emailed them and left phone messages. Therefore, I would NOT recommend SMEG as a brand, but do recommend A J Madison as a place to purchase appliances.

Andrea Zigman

I needed a missing part to safely connect my gas range. I reached out to customer service. Claudia responded promptly and got the part shipped right away. Much appreciated!

Leonora Akikovski

Thank you to AJ Madison team, especially Mayer Weinberger. He was so helpful in our process of buying our perfect appliances! He was courteous and professional. Great selection of all appliances in the store.

Adrienn S (adriennS)

The only reason I am giving 5 stars is because of Adrienne (different Adrienne than me, whose name also happens to be Adrienn). Adrienne was the only customer service rep who took her time with me. She answered all my questions, took time to check on different things, forwarded me a new rebate form. All the while being extremely kind and patient She helped me accomplish what i have been trying to accomplish with AJ Madison for the past week. I have been extremely frustrated with AJ Madison’s customer service. I was put on hold the other day for 20 mins, I believe because the guy didn’t want to deal with an unhappy customer (i may have been unhappy, but i was nice and told him i knew the situation wasn’t his fault). Anyways, please promote Adrienne so she can teach your other employees how to help customers.

Bill Museler

AJM was able to obtain the hard-to-find stove model we wanted and Stella Cutler did a superb job getting the order finalized and set up for delivery. First class service all around !

Christian Ofner

This was my first time ordering on the AJ Madison website and it was fantastic all because of the personalize touches from Brittany. I had some questions about the order that she not only answered but went above and beyond to make sure it was sent to me in a timely manner and then followed up after it was delivered. I would very much order from here again.

Tierrah Howard

I had to call AJ Madison today to update payment for a backorder appliance that is finally in stock, I was assisted by Stella C. and she was able to help me successfully and quickly. I greatly appreciated the ease in the resolution of my issue.

Tristen Smith

I was curious as to when my things would ship out, so I ordered a washer and dryer online at the beginning of January. I received an email confirmation for the thing I bought, and sat and waited for an update, I finally hopped on to the website to track my shipment, it said it was processing, so I emailed someone in costumer service. Mindy helped me with what was going on, shortage of electronic components, and a pack of some of the hardware caused the wait on my things, she let me know what was up and is shipping the available thing to my home as I type, thanks so much Mindy!

Tamara Smith

We had a long, hard, frustrating process with a dryer purchased from AJ Madison. It was an open box purchase but came with problems much greater than expected, including a stripped hose valve that clearly indicated that someone had owned the dryer before us. It took a long time and a lot of energy advocating for ourselves to get AJ to send us a new dryer, but they did, in the end. The SOLE reason we got the new one, in my opinion, was because of the work Brittany did on our behalf. She listened to us, advocated for us, and was on top of the whole process. AJ gets 4 for the headache they caused, but Brittany gets 5 stars, no question.

David Murphy

Everything that could go wrong with an order did, shipping to the wrong address, part of the order was missing, and my credit card was charged the wrong amount. A few quick emails with Emily in customer services straightened everything out. Their customer service was beyond expectations.

Roni Schneider

Recently, I had the experience of dealing with an awesome customer service rep named Glenda. She was extremely compassionate, knowledgeable, and personable and went above and beyond to resolve my issue. She is what great customer service is all about!!

Randall T

It has been an absolute flawless experience dealing with AJ Madison. The online ordering was a breeze. When I needed to change my order because the original item was back ordered, Leah R. helped me cange my order. The entire transaction was completed within an hour. The delivery company, AM Transportaion, communicated with us from day one to delivery day. They showed up exactly on time, moved the new appliances into the house and unpacked them. The two guys were very friendly and polite. After the items arrived, I was having trouble submitting the rebate form onlie. Once again the customer service was outstanding. Mindy solved my issue within 30 minutes of my first email. I would absolutely purchase from AJ Madison again, and I live in Arizona.

Roger Meyer

Dryer arrived with evidence of damage in shipping. Ortal Katz, from AJ Madison, was contacted, and a replacement unit was immediately ordered, with expedited shipping. I am very impressed with the customer service, and assistance in engaging with the customer, and resolving the problem.

Matt Trivan

AJ Madison has been great and Emily is amazing. She went out of her way to help me and to make sure everything was taken care of. Refreshing my beliefs in customer service!

Bryan P. Sica

I always like there product because they have a big assortment to pick from and there prices are very good .I never had a problem with any of there products until recently and there customer service representative Emily rose to the task of getting things straighten out. She always got back to me right. away and she alway responded to my e-mail promptly. I have been in this business over forty years and I think Emily is one the most responsible and caring person I ever delt with. She really cares about the customers. problems and imeditly works to solve the problems and. issues right away.I am very pleased with the customer service and I will always by from. a.j. Madison. very happy customer Bryan p. sica

William Mata

AJ Madison and specifically the representative Dawn Johnson did a great job handling my issue with a broken ice machine in my fridge that was under warranty. It took awhile to properly diagnose and fix the issue with parts that needed to be tracked down and ordered but they communicated reasonably and stuck with me throughout the process until it was resolved.

gerald ziegler

We received our Microwave/oven combination yesterday but there was not any instructions or manuals to tell how to work anything and the installers were of no help. But thankfully Glendia in customer service was very helpful in finding the needed information and emailing it to us. Thank you Glendia

Patricia Brennan

Michael did a great job. He solved my customer service problem that was caused by two previous customer service reps failing to process a significant refund on a return. Now, 6 weeks later, my refund appears to be underway. Thank you Michael!

Jamie McDonald (New York Originals)

AJ Madison was kind of in the wrong with this item. It took the patience and extra work for Angela at their company to work out a fair solution. She spent a lot of time going back and forth with the company and myself. And I think she was very fair with the outcome. Good on her!

Dawn Rice

Received amazing customer service on an issue today from Emily G today. Discovered a smaller cosmetic issue and Emily took care of things right away to get not only me, but my customer happy as well. Thanks again Emily!!

Mark B

This review is specifically for Michael St. Onge in the Sales Department. I had the misfortune of dealing with other sales representatives in the past who were misinformed and seemingly only interested in getting me off the phone. Michael was the diametric opposite. He was extremely patient in answering all of my questions, knowledgable regarding the answers he was providing, and willing to go the extra mile to achieve the best solution. Michael was not only courteous but also very prompt in providing responses to emails and phone calls, even taking the time to answer questions when he was taking some personal vacation days. I cannot give high enough accolades. Too often today people are doing the bare minimum on the job...Michael went above and beyond to deliver a quality experience!

Neema Amini

I had a great experience with AJ Madison -- they were knowledgable, helpful and shipped faster than anyone else I inquired with. In particular, Jessica in customer service was super pleasant and went above-and-beyond to help me out.

Benjamin Francis

The appliance I ordered arrived damaged. Despite it being the weekend, customer service responded via email and processed a full refund. Ortal Katz helped me with it. While the damaged delivery was frustrating, AJM made it right quickly.

Erika Huddleston

Stella Cutler was an amazing employee. My venthood arrived damaged in the mail and she helped me sort out the reimbursal. I think this company is over capacity but working to streamline their processes.

Leon Mills

Heather from AJ Madison helped me with a product issue. She offered multiple possible solutions and helped me work through all of them. She was prompt with response and very easy to work with. Thanks again Heather!

Erik Carlson

I had a less then satisfying effort with AJ Madison on a special Order. However I was able to cancel my order after 6 month of trouble thanks to Glenda. Glenda was the first customer service person to satisfy my requests

Kathleen Kroll

Stacey, a showman lead person was incredible! She answered all my questions, followed up and got back to me as promised. Nice to have great employees and customer service in today’s world.

Diane Mofield

I'd like to give Glenda in Customer Service a 5 star review. She was extremely helpful, emailed the info I needed to me while we were still on the phone... she was just a really nice person!!!!

Lindsay Ackroyd

Great service - and products . Worked with Kaitlin to resolve an issue with an order that was delayed due to supply chain - she was courteous and solved the problem . Would recommend AJ Madison and always use them for my condo development projects .

S. A. Smith

A very postive experience purchasing several kitchen appliances from AJM. Knowledgeable advice and great assistance from Aaron P. in the showroom. Excellent customer service from Glenda K. in resolving a shipping issue.

Carolyn Wells

I worked with Brittany to resolve a couple of issues that we had with our microwave and dishwasher. She was not only pleasant and professional, she went above and beyond to assist us. I highly recommend using AJ Madison!!

Nina Shum Wernick

This review is specifically for Glenda, who delivered great customer service when I ordered the wrong appliance. Instead of putting me on hold for a long time and transferring me around, she patiently helped me resolve my issue to find the correct appliance and made the transaction very seamless by having me refer to her as the point person. Thank you, Glenda!

HA Homes

We are so glad we found AJ Madison. Emily has helped us with all of our needs. Since finding them a few months ago we have ordered sets of appliances for numerous homes here in Texas. Looking forward to many more transactions. 🙏🏾🙏🏾 …

Deborah Whitehurst

Brittany- The first customer service who went out of her way to REALLY help us. AJ Madison sent installers to install our $3800 Verona Range, which was done INCORRECTLY. It was going to void our warranty with EuroChef & we got a service invoice as well. Brittany called EuroChef to resubmit the invoice to AJ Madison. See separate review for AJ Madison.

Barbara Volk

Stella Cutler and Jacob 100% get 5 stars and more. They are very communicative and stay on top on every order. We love AJ Madison.

Cindy Jo Rossi

We had a problem with receiving the wrong Hood. Michelle in customer service quickly took care of the problem and the exchange will be happening quickly. She got back to me when she said she would and best yet with the solutions.

Don DeVries

I must write to say Thank You to AJ Madison for their wonderful Customer Service and specifically mention Ortal Katz for assisting me. The Service and Personalization received is memorable and I absolutely will make AJ Madison my "Go To" destination for my future appliance purchases. Many thanks and best regards - Don

Steven Hogan

AJ Madison has been great to work with. I had a problem getting a part through LG and Julio Andrade through parts at AJ Madison was awesome! He stayed on the phone with LG and me and my problem has handled the next day. Thank you Julio, thank you AJ Madison.

A b

We worked w/Cheryl Cucco at AJ Madison and she has been extremely helpful in resolving multiple issues with our order. I sincerely hope management at AJ Madison reads this review and recognises her hard work.

William V

I have bought appliances in several occasions from AJ Madison and their customer service has been excellent with enquiries, issues and deliveries. I recently had the opportunity to interact with Glenda who helped me and her service was beyond my expectations.

M M

Emily G quickly tracked my order and gave me an updated timeline for our Miele gas range delivery. Most helpful!

Mark Banazek

Stella Cutler in billing was as helpful and patient as any customer service rep i have dealt with before. She allayed any concerns i had regarding billing on my purchase of a washer and dryer from AJ Madison. Thank you Stella. Thank you AJ Madison.

Abbee Phillips

Thank you Stella and team for making our purchasing experience so positive today! We are super excited about our new home appliances from AJ Madison!

Алина Ферранти

I can only imagine how frustrating it has been to provide the customer service for the last couple years! Especially if you selling home appliances.. Ortal Katz from the customer service deparment responded quickly and provided a good explanation of my order status and what to expect. Thank you!

Tom Hull

I want to thank Emily G for her outstanding customer service. We needed our oven installed before Thanksgiving and she went above and beyond to get it done! Regards, Tom H.

Jeff Smith

excellent customer service. I needed help changing my appliance delivery time, and Angela the help representative made it happen! No trouble at all. Really helpful.

Garvey Scott

I placed an order for a new refrigerator on 11/12/2022 and while initially there were some issues with delivery after working with Claudia the issues were addressed and I am now very satisfied. I have been a customer since 2017 and will continue to do so in the future.

Charles Huang

Cheryl is amazing. She is always so helpful on my complicated cross country order and return. I heard others groaning to help me with my issue but, Cheryl never hesitated to help and always went the extra mile. You would be super lucky to be helped by Cheryl. I will be a return customer just so I can continue to work with Cheryl.

brandon. comer

Ortal Katz from Customer service made working with AJ Madison pretty easy. We had to return the gas dryer but Ortal was on top of it and very responsive.

Jolene Loveless

Extremely happy with the sales and customer service support from both Mendy and Adrienne. They were knowledgeable, efficient, and friendly throughout the entire process.

Michael Sullivan

Had a shipment that was short one item. Spoke with Emily and she promptly determined that the shipper had lost the item and immediately had a replacement sent directly from the manufacturer. Very helpful and great service!

Erin Murray

We have been extremely pleased with AJ Madison. Jessica has been such a big help and pleasure to work with. Visit AJ Madison for all of your appliance needs!

Laureen Smith

Cheryl Cucco from AJ Madison is professional efficient and friendly! She is also a great problem solver...so important in a post covid world. Cheryl makes it easy to work with AJ Madison.

Kellie Lando

My experience with AJ Madison and, especially Emily from the parts department was very professional. She was able to get me scheduled for service quickly making my experience a pleasant one.

Anita Cody

Denise assisted us with a damaged piece and adjusted the price accordingly which was very great! Also we thought we were missing a piece but she gave us the link to buy it as it was sold separately!! Great service all around

Morris Groberman

So far so good, customer service and care are very good. Good communication. Good pricing for a very expensive appliance. I appreciated the extra effort!

lia stamatopoulou

My cooktop came broken and Melissa M was amazing !! She responded immediately answered all my questions and concerns and arranged a new one to be shipped the next day !!! Can’t thank her enough for the help and especially for the quick response!!!!

Arye Wertzberger

I purchased 7 major appliances and i was very happy with the sales person Mayer and with Stacey from the Showroom they were very professional, and they made sure you should be happy

Celina Gregory

Had a great experience with AJ Madison! Purchased two Fisher & Paykel appliances from them (a panel ready refrigerator and range), and both scheduling and delivery were a breeze. In fact, everything arrived in perfect condition just 4 days after we ordered. Had a small hiccup after delivery, but the customer service team handled everything like total pros and resolved the issue within a day. Would highly recommend!

Chris Drury

Vanessa and the team did a great job fixing a rebate issue. These guys stand behind their products! A+

George Sokolowski

Kaitlin and Stacey were extremely helpful in resolving an appliance exchange for us. Their professionalism, courtesy, and swift attention were greatly appreciated!

Gina Sutton

I placed an order online and needed help with my order over a holiday weekend. Ortal Katz in the Customer Service department was able to help me. Ortal was friendly and efficient and I was very pleased with the service I received.

techwiz88

Had issues today placing a order through their website today but was assisted over the phone by Stella Cutler and she worked out the problem very quickly and flawlessly and my order got processed within 2 mins of speaking with her. Thanks Stella !

Harvey Moss

We ordered a fridge/freezer pair. Due to the current manufacturing and supply issues, we waited a year+ for them to come in. When they finally got delivered, the delivery drivers opened the packaging and... my "high-end" freezer arrived damaged in transport. The fridge/freezer were the last items we were waiting for to finish up the major parts of a kitchen remodel. I reported the situation to AJ Madison's customer service team. The next day I received an email reply from Amanda S. who could not have dealt with me any better. We worked out the issues to my complete satisfaction. Having to wait for the units was rough enough, Amanda handled the damage situation as it should be. Thanks, Amanda, for the great customer service. Next week I need to begin work planning and purchasing for the new outdoor kitchen. Amanda gets the credit for me considering AJ Madison as a source for the equipment. THANK YOU, AMANDA S. You're a superstar.

Brandon Weber

I have had a fantastic experience working with AJ Madison. I don't tend to write reviews, but their service has been so above and beyond what I have experienced with other home goods providers that I felt compelled. I have places several orders with Elijah. He has been super responsive and informative. For example I was concerned about whether a product would fit in the service elevator in my building and he went out of his way to contact the manufacturer to provide detailed packaging dimensions. Appliances have also come when or before they have said they would come. There was a small cosmetic issue from the factory with one appliance and Amanda S. quickly resolved the problem. She also went above and beyond. Five stars all around! I am really pleased.

Mark Rios

My name is Marco Rios from Mcallen, Texas, just received my double fridge for my kitchen. It looks amazing. The entire staff of AJ Madison was very professional and helpful from start to finish. Fridge had minor factory deffects and were promptly taken care of by the warranty department. Would like to thank Mindy, Denise, Amanda, Megan, Maria and the entire staff at AJ Madison for their hard work and proffesionalism. Special thanks to Angela from the warranty department, for promptly taking care of the minor factory deffects . Awesome service! 👍🏻🙌🏻🤝

x Metal

Ordering was easy and AJMadison had the lowest price by far. There was a very long lead-time for the washer and dryer I was looking to purchase. A sales advisor reached out to ensure I knew about the long lead-time and offered to help me find something else if I preferred. I chose to wait and told them everything was fine. I am glad I did wait because they beat their original estimate by over a month! Unfortunately, for me, I made an error in the order I placed and needed some urgent help. The whole team was understanding and very nice and easy to work with. In particular, Alan really helped minimize the impact of my error. Also, the last mile delivery & install team (AM Trucking) was great too!

Christina Bostrom

I've only just purchased an appliance package from AJ Madison, so I can only speak to the service I've received up until this point and not the appliances themselves. However, every aspect of the purchasing process to this point has been so easy and the customer service has been outstanding. I've received very quick responses to any questions, and everyone has been very friendly and accommodating. Cheryl from the Customer Service Department helped me get the best price on my package and even made sure I was able to qualify for an additional rebate from the manufacturer, which was a HUGE help to our limited budget! I can't thank her enough for going the extra mile to provide a great experience. Given my experience so far, I would absolutely purchase from them again in the future and recommend them to anyone looking for appliances.

Denise Grant

I was delivered a faulty LG washer machine and I called several times to AJ Madison for help and finally Rachel F. was able to replace my washer. Thank you Rachel

Sandi Bockelman

After initially prepaying for a water line plus installation on our beautiful, new Cafe refrigerator, we decided to do the installation ourselves to save the $75 cost. The delivery company told me to call AJ Madison to request a refund. When I called, I spoke with their customer service representative, Dawn. She was very friendly, polite, and helpful. Dawn promised to contact the delivery company to confirm what I had told her. She then promptly emailed me with a response that the refund had been approved. I'm very satisfied with the customer service at AJ Madison and our refrigerator arrived as promised in perfect condition. Happy customer!

Sergio Villaraus

I went to Brandsmart in Miami and everything was on back order for 6 months WT# !! I'm in the middle of building my kitchen in a month and needed appliances ASAP! I searched for appliances on line and ran into AJ Madison. I was very pleased when I placed all the items on my cart and they ALL were available for immediate delivery . The sales rep assured I'd get a great deal which I did. Very good prices and insurance on items were very reasonable and backed by Allstate.. Definitely a great place to shop! Easy, convenient and excellent service from start to finish!

Michelle Anderson

A well-deserved shout out to AJ Madison for their superior products and service! While shipping woes have plagued the world, AJ Madison helped me create a stunning kitchen makeover in just three months. Five upscale Bosch appliances are a dream come true. In particular, I’d like to thank Elijah S for his patient help as I made my decisions in October 2021. He was instrumental in my decision to trust AJ Madison. And now, as I take care of the final details, I owe a world of gratitude to the ever-professional follow-up and support of Amanda S. Of the 5 appliances purchased, one was damaged by the installers who seemed under-qualified for the job. Amanda has been exceptional. She listened carefully to and heard my concerns. She followed up quickly with options for resolution. She’s been my advocate, working with Bosch for solutions. Today, I received replacement doors for my beautiful Bosch refrigerator. I am confident that soon, I’ll be able to complete this review by reporting one last step — the successful installation of the doors. For those of you wondering whether to trust this online appliance vendor, I have nothing but praise for the folks working behind the scenes at AJ Madison. - Happy in southern Arizona

Jacob Mendelson

We bought all 6 major appliances from AJ Madison and the entire experience and price was excellent. Five years later we had an issue with a warranty reimbursement from a partner company that was going poorly. I worked with Cheryl C. to get the issue resolved. She was amazing and went out of her way to make sure we were satisfied with our service. We are planning on using them for all future appliance purchasing needs.

Valerie V

We ordered a Bosch dishwasher and it was back ordered for six months due to supply chain issues out of AJ Madison’s control (I couldn’t find it anywhere else, either.) every time I checked in, they got back to me personally and offered other available options. Finally got an email today from Leah that it’s arriving this week. So excited. I appreciate the personal follow up.

Benjamin Varghese

I ordered a refrigerator, washer, dryer from here. I'm removing 1 star because the washer was no longer available after I placed the initial order but I was not contacted in any way by AJ Madison about this. I happened to find out and ultimately wanted to cancel the washer/dryer because the replacement wasn't something I was looking for. Johanna is a customer service lead at AJ Madison. She was TREMENDOUSLY helpful with getting my order corrected as I was having issues correcting it with a different sales rep. Johanna took the time to listen to my situation. I never felt rushed, she called back when she said she would and was ultimately able to help resolve my issue. Johanna truly put AJ Madison's customer needs at the forefront and was great to work with!!

Janice Lyons

I order from AJ Madison because they have the best prices. Even when I moved to Cape Cod, I continue to buy my appliances from them. Recently I ordered a washer and dryer. They assured me that they would be delivered on either Monday or Tuesday. So I took those days off. However it was not the case. The local delivery/installation company could not guarantee those dates. Nobody at AJ Madison cared to help me except for Vanessa. She was so wonderful, caring and got the job done. Even though it turned out that they would come on a Friday morning. Vanessa refunded my installation costs and had genuine compassion and understanding for my situation. Thank You Vanessa.

Carol Vance

What a wonderful and easy experience I had with AJ Madison. I spoke with Mario Guzman, he took my order over the phone and sent me an update regarding my order. My oven arrived yesterday, a few days early than originally thought. The delivery company kept me informed on the arrival. We have not installed it yet but I can’t wait. Thank you Mario and everyone with AJ Madison for a flawless transaction.

adam larson

The quality of my experience with AJ Madison, from the selection of products to shipment, has been outstanding. Their helpfulness and understanding, amidst unusual circumstances, has been exemplary. From Meir in sales to Ryan in customer service, they have a truly impressive team. I'll not hesitate to recommend AJ Madison and these two gentlemen, and will return to AJ Madison for all my appliance needs in the future. Well done.

Bobby Nevins

Alan, a representative of A.J. Madison's Customer Service Department, is a consummate professional and a very helpful, personable and caring individual who kept his word by following through with his commitments to customer service and product delivery. He is the sole reason I would even consider providing A.J. Madison another chance at my patronage considering the horrible experience I incurred with AM Delivery, the transportation/delivery contractor utilized by A.J. Madison. Five (5) plus stars to ALAN who saved the day and pulled out a win in the final inning. Respectfully and appreciatively, Robert R. Nevins

Amy Roberts

We ordered a microwave from AJMadison because all the reviews looked excellent. We received our microwave and we were disappointed. The shippers did not use proper care/handling and the plate was shattered. I had done some more checking regarding reviews and was really upset about what I read. We were ready to write a bad review. However, I called customer service and was promptly handed over to Brittany. She was pleasant, listened to us while we explained what happened and was nothing short of professional. Brittany handled our case very well. A big shout out to Brittany for a job well done and a big Thank you as well

cory stepanek

AJ Madison is a great company to work with for appliances. We have used them a few times with great success and amazing service. Mindy and Linda helped us secure a new dishwasher and we’re awesome at communication and speedy delivery. Highly recommend AJ Madison for quality and price. Cory S

Robert Buckenmayer

I had excellent Delivery of the exact IceMaker that I wanted. However the "White Glove" service wasn't able to do the installation promised. However, I give AJ Madison's Customer Service... in Particular Cheryl.. five stars. Cheryl was very quick and effective in responding to my complaint, with a full refund for the White Glove. Thank you, Cheryl.

Emily Tartaglia

Emily G helped me with my order issue (wrong payment card) and gave me an update for my order without me even asking. She went above and beyond to give me great service!

leslie Gossage

the Bosch dishwasher works great. Service was fine, except the delivery company had some communication issues. They did not deliver as scheduled because we were not home, even though I tried several different communication methods. The dispatcher should have told me there was a special form authorizing delivery but she did not. In any case, AJ Madison handled it and got us a prompt redelivery with no charge.

Cindie Romanofsky

I had a delivery issue that I couldn't resolve without some assistance and sent an e-mail to AJ Madison. Amanda responded immediately, indicating that she would resolve the issue; and shortly thereafter I was so happy and relieved to get a follow-up e-mail from her that she had resolved the issue and explaining the outcome. I was hugely impressed with her efficiency and timeliness. Great customer service is a rare commodity but she proved that it does still exist.

Tianliang Sun

Great experience so far with AJ Madison, especially with the support of Stella Cutler, who is very much approachable with a lot of patience. thanks!

William Schwartz

I have had issues with several deliveries of my dishwasher. The first one was improperly installed by the third party deliverer and damaged. The second one was dented. Both needed to be replaced. Through all of this Claudia Semilia of AJ Madison has patiently and expertly worked with me to get the replacements and to make sure I feel well taken care of. Her assistance has kept me sane! She completely understands the importance of kind service to a frustrated customer

Allie Fayezi

I called in to get status on an order that website had marked as “in stock” (yet i had not gotten ship confirmation). Ileana Saucedo was my agent. She was very helpful and provided great service. Ileana let me know that my item was in fact out of stock, but provided other “in stock” options by email, which I was able to chose another option from. She then handled the exchange process and provided tracking info for the new item, all without any additional follow upon my side… Very rare in the current environment.

F M Durham

Installation was not completed properly when appliance was delivered on a Friday. I emailed AJMadison to inform them that the delivery company did not provide the complete installation service. Ortal Katz promptly replied. The delivery/installation team returned the following Monday and completed the installation. As I was not able to use the appliance, Ortal Katz issued a partial credit for the installation. Quite happy with the prompt and courteous service.

Dustin Jones

I purchased all new kitchen appliances for a customer during a home remodel. The in-stock items were shipped immediately with no issues. The other items became further delayed so Mindy reached out to inform me of the delay and gave me plenty of other options for in stock items in case the home owners didn't want to wait. Mindy swapped the order in less than a minute of emailing her the change order and sent the shipping confirmation. Thanks, Mindy! AJ Madison is my go-to for all things concerning appliances.

Knych Family

Cheryl C. at AJ Madison provided excellent customer service! I was notified that a product I ordered 11 mos(!) ago had shipped. For some reason I never get the email that they had planned to ship it. I didn't need the appliance anymore. Cheryl caught the order before it left the warehouse and credited my acct. There was no-push back or disagreements. She totally took charge and fixed the situation in about 10 mins. Rock star! DMK in Oakland, CA

Ray Yan

Amanda is great. During my washer and dryer set delivery, the washer got damaged and I reject both in that delivery. Later the logics delivery company only deliver the good condition washer but forgot dryer. Amanda helped to coordinate finding where the dryer is and arranged the delivery. Just got it today!

S. Robert Levine

I had a problem with delivery of my new dishwashers due to supply chain and other related issues, and Cheryl in customer service helped resovle the problem immediately by identifying in-stock comparable units and expediting crediting me for undelivered units, purchasing new ones, and setting a delivery of the substitutes all within 24 hours of original missed delivery date. Most of all, Cheryl understood my frustration and did all she could to reconcile the problem with close personal attention and kindness. I very much appreciated her assistance.

Linda Bosse

Amanda 2as very helpful with a tricky situation I had in acquiring appliances for my house remodel. I made a wrong purchase and had to send back a few things after discovering my mistake. It was stressful, but she helped take care of things and had good follow through. Good customer service is so very important to me, so thank you Amanda!

Alyce Ispirescu

I've ordered many appliances from AJ Madison over the years and have generally had a great experience. My last purchase was over a year ago for a washer and dryer and the washer door arrived broken, like the washer had been dropped off the pallet. After more than 12 months of back and forth, Cheryl finally solved my problem. I wish I could have gotten to Cheryl sooner, because she took care of the refund right away. I was originally looking for a replacement, but that is apparently no longer an option. Anyway, problem solved, thanks for Cheryl.

Bryan Collins

With appliance shortages plaguing the industry, AJ Madison (Leah Reichman) went above and beyond to help me find alternate products that were in stock to fulfill my order in a timely manner. Other big box stores just told me "product is unavailable". What impressed me the most is Leah actually helped find solutions, as a customer I was very grateful. Thank you Leah & AJ Madison.

lydia stern

After a long wait for a Bosch dishwasher it arrived dented. Took a frustrating while to reach customer service but I got incredibly lucky with Maria F. who helped me set up an appointment with a Bosch representative, to change my door. There was quite a bit of back and forth and thankfully Maria did her job perfectly and AJ could use more like her.

Jonathan Dack

I purchased a new refrigerator which originally turned up damaged. I worked directly with Kellee who was awesome! Throughout the process, she made herself available to navigate the return and replacement over a period of 3 weeks (due to backorder). While the first item turned up damaged, these things happen. What’s important is how a company reacts, and I’d 100% recommend AJ Madison due to their amazing service team

Allen Wickell

When my order arrived one item was missing and one item was damaged. I was really dreading the struggle that I felt I was going to go through to get all this resolved I called and spoke with Cheryl a Customer Service Representative she called the shipping company while was on the phone and found out that shipping company forgot to load one item on the truck. She had them and ship it out priority. Then had a replace shipped out for the damaged item. Cheryl made this the best costumer service experience I have ever had.

Ron Lewis

I would order through AJ Madison again. My old dryer suddenly stopped working. I called a repair service that came and quickly diagnosed the problem. However, they could not get the needed part for at least two months due to supply chain disruptions. I had some complaints about the way they did not communicate. Keeping informed about their progress was not easy. I'm not mentioning who because this review is not about them. This review is about AJ Madison. So, because of my complaints about the repair service, I informed them that I was releasing them from repairing the dryer—no need to come back to finish the repair. And so, in the meantime, my dryer was the way they left it, disassembled, parts all over the place. I decided that this was the time to get a new washer and dryer set. Maybe the supply chain disruptions would not affect getting a new washer and dryer. And I was in the mood for an upgrade. So I researched and decided on the Miele Washer and Dryer. AJ Madison's website makes it easy to specify parameters such as Energy Star, brand, and dimensions. The dimensions were important because I have a narrow staircase the new machines need to pass down. I found the website product pictures and descriptions very accurate. And I also studied the manufacturers' websites. I ordered on the AJ Madison website. The website informed me that only the dryer (or maybe it was the washer) was in stock. That meant that the other one was not in stock. Also, the website gave me a choice of having one delivered and then the other or waiting to have both delivered together. And there were other choices such as for installation and removing old machines. When I contacted AJ Madison, they checked my order. They helped me avoid several ordering mistakes. For example, I had only specified installation for one of the units. Of course, I wanted the installation of both units. Amanda was the representative. She managed my expectations well. Unfortunately, because of the current supply chain disruptions, the Miele washer and dryer could not be delivered until late June, about three months away. "So," I thought, "ordering new did not avoid supply chain disruptions, after all." Then, about three weeks later, in May, Amanda emailed me that the machines could arrive in three days. The installers arrived about an hour early, delivered and installed the machines, were personable, and left the machines ready to use. Then I realized that the installers did not open two of the boxes. So I opened the boxes and saw that I had ordered parts and kits the installers had not used because there was no place to use them. For example, I ordered hookup hoses, but the Miele washer already comes with hookup hoses. I ordered these extra items by my mistake. I emailed Amanda about returning the unused items for credit. It was no problem. She emailed me Return Authorization Numbers and explained clearly how to send the items back. Today, she thoughtfully emailed me that AJ Madison received the items, and the credit is being issued. Because AJ Madison was so easy, pleasant, and considerate of my costs, I would order through AJ Madison again.

xiaoning fan

The vendor charges a 35% restocking fee and you would have to pay your own shipping if you ever want to return the order which means that if anything went wrong with the order, you are stuck with it forever. Just forget about the return since you will be left with nothing after deducting the restocking fee and shipping of appliances. Edit: Kellee Moffett from the client support team reached out and clarified the return policy. He responded quickly and resolved the issue in an efficient manner.

Edamame Edamame

For New Yorkers the only and best choice for apartment appliances from sales process to delivery. We are very happy with the entire AJ Madison team. Must work with this classy New York company if you are planning to to do renovation. 🙏🏻🌈✅👌🏻 …

Dan Norremo

Working with Leah R. was a real pleasure. She reached out based on my initial order that had a 12 month lead time, helped offer suggestions as far as what else I could chose from that was in stock and was extremely responsive when I was communicating with her via email. Once I had selected a comparable model, I received it within a few days of the order. I also appreciate the order and shipping statuses I was receiving that were prompt and accurate. Overall, I'm very satisfied with the entire buying experience.

Michael Lincer

I purchased a refrigerator with the Sales Rep, Abie Krup and he was very knowledgeable and patient in explaining the different options and the unit came on time and i was due a partial refund for canceling the haul-away charge prior to delivery and Sarah S. In Customer Service was very courteous and quick in responding to my emails. Thanks again and hope to buy another appliance soon!!

Kent Walter

I was a little skeptical ordering my kitchen appliances online, for my kitchen remodel. In fact, my refrigerator and microwave were damaged during shipment, but Erin at AJ Madison worked with me in a timely manner to replace and resolve the issues to my complete satisfaction. Exactly what I expect from great customer service.

Kathryn Scott

It is a nightmare to receive a notice that a tenant's refrigerator stopped working right before a major holiday. Three days before Christmas we received that news along with threats from a very upset tenant expecting holiday guests. AJ Madison had a refrigerator in stock that fit our specifications. It was an expensive model, but we knew it would work great and calm our panicked tenant. Getting it installed in time proved to be more challenging. After being sent to various departments, we spoke with Michelle D., who figured out how to make this happen in time. She was determined and successful under very challenging circumstances. If every service provider was a devoted as she is, life would run a lot smoother. It may be impossible to avoid all problems, but how you deal with the ones that arise make all the difference.

Violetta Stringer

Very thankful to Emily at AJ Madison for providing us with such outstanding service when we had a shipping/availability issue with a stove we purchased. She was incredibly knowledgeable and helped address our concerns expeditiously.

Linda Strong

Ileana was a huge help to us. We had a major issue with our order, but she took care of everything. Her concern to make sure our issue was resolved timely and efficient was awesome. Ileana kept us informed and always responded to our emails. Thank you Ileana for your help.

Jim Ebersole

This 5 star review is for Emily in customer service. She was super responsive and helpful. Thank you, Emily!

Niel Chan III

Ordering from AJ Madison was a good and efficient experience — all online via a text chat on their site. The only issue is calling them for any reason on the phone often involves a frustrating loooooooooooong wait time but once you get connected they have very professional, courteous and understanding representatives. My condo building has very strict requirements for the certificate of insurance and the delivery time window and Cheryl C. @ AJ Madison was simply great. She made sure all my emails were directed to her and took care of everything and kept me informed. Everything went smoothly.

Jeff Lauer

Ileana was helpful in updating ship date on order, however needed to go through billing to do so. Tried on two other occasions, but appeared no one wanted to help, except Ileana. Hope is appliance will be shipped to correct location and delivered towards later part of September per request.

DickReed43

I had a question about order delivery. Mindy responded quickly and offered to split order to deliver available item now while waiting for availability of the other item.

Jessica

AJ Madison has always been a great resource for sending clients to who need to shop for appliances. The site is easy to use and the filters make searching for specific sizes very easy. In my recent order with AJ Madison of an insert hood I was notified right away that the item was out of stock and offered assistance in finding a suitable replacement. Specifically, Denise was lightning fast at responses and was able to completely resolve the issues. Thanks for such great customer service!

Dane Corpion

Kellee was extremely helpful in assisting when we had an appliance arrived damaged. She was able to quickly send out a replacement and have the damaged unit picked up. She was extremely prompt and communicated clearly throughout the entire process

Rena Anya Devéza

I decided to purchase a Friedrich Chill Premier 10,000 BTU air conditioner from AJ Madison as they are an authorized dealer for Friedrich, my preferred brand of air conditioners. Truth be told, there was a snafu with the delivery. It was supposed to arrive via UPS but wound up coming later via one of AJ Madison's delivery companies called FGO. Despite this mix up, I am giving 5 stars for the excellent customer service from salesperson Jonathan, phone customer representative Emily, and especially Showroom Lead Stacey who untangled the puzzle. Jonathan made the purchase as seamless as possible, Emily was attentive in helping with a solution, and got me in touch with Stacey. ThaStacey re-arranged the delivery, which actually came earlier than it was supposed to! All's well that ends well. Great, empathetic customer service is a plus plus in my book! And that's what I received! Thank you Jonathan, Emily and Stacey!

Aj Hamilton

I placed an order for a washer/dryer package online. Shortly after I received a confirmation email for the order. Subsequently I received a 2nd email stating my credit card was declined ( which was my issue & not AJ Madison’s). I called & got transferred to the billing department. A very personable young lady ( Stella Cutler) promptly answered the phone & proceeded to assist me with my order. A touch of warmth was added to the conversation when her dog barked in the background, as she explained working from home. Being professional should not affect your ability to show a sincere concern for the customer. Stella balanced both attributes. She was truly a pleasure to engage in conversation. Stella sets a “standard” for customer service in our “Covid” excuse society. Hats off to you Stella ! 👏

Walter Mannari

Service is more than just a word with AJ Madison! They were great with communication, immediate response and resolving critical issues to the customer! Can't ask for more than that! THANK YOU...from a satisfied customer in Dallas Texas!

Laurie Cianciotta

After my refrigerator was delivered there were minor issues. Sarah S. was right on it and had the issue fixed. I appreciate her immediate attention. I would definitely return knowing customer service is a priority. Thank you Sarah S.

Michelle Hackel

I had some items to return due to sizing in kitchen and I had Cheryl help me through the whole thing. For me I think she went above and beyond to help me with my problem. She kept me in the loop and always answered me usually the same day. You have a great employee in Cheryl 5⭐️

cary carbonell

We just wanted to take this time to recognize Jessica Stein for her wonderful attention and resourcefulness, as we try to get a replacement for our Bosch microwave. She has been pleasant through the process, and we know that with her help, we will be getting a replacement very soon.

Audri Project Coordinator

Really appreciate the help I received from Amanda on an order that was damaged. She was very kind, patient, and responsive to my emails. Will definitely order from AJ madison again because of this.

Julia Cole

This is my first experience ordering from AJ Madison - I was notified almost immediately that the item I purchased was backordered, and since it was an air conditioner to replace an existing broken one during a heat wave, my company's need for a new one was fairly urgent. I worked with Rivky, who quickly found a few units with the dimensions I needed - saving me from a lot of research - and changed my original order for me so it could be put through right away. Thank you, Rivky!

Ravin Rambaran

I contacted the main number and had the pleasure to talk with ABIE KRUP, I ask my questions and was given all the correct information I needed to make my purchase. ABIE, took the time and provided a professional answer with great customer service . If HR or leadership see this , please let him know he is doing a fantastic job at the customer service/ order placement department. Thank you Ravin R US Navy ( Ret) .

Linda Justham

Emily did a fantastic job helping me to change an existing order that was not going to arrive in time. We were able to find a substitute item and pick the best shipping date! I am wowed!!!

Ernie Williams

Got a 18000btu Friedrich AC from AJ, I am in San Diego, got here in fine shape. My sales contact at AJ was Michael St. Onge, he was great, got me some technical info and a quote, all was very good. I would go to AJ again.

Kareen Gray

Unfortunately I had bad experience on my first order as they delivered the wrong item but the customer service I received from Michelle Lutchman was above and beyond. She quickly rectified the mistake and shipped my order that day. Pleasure to work with her

Earlene Cruz

Dawn is wonderful! We had such a great experience liaising with her on a return. She was responsive, even on the weekends and ultimately so kind and considerate of our situation. Thank you!!!

La Joie Foy

My experiences with AJ Madison have been top-notch. I wish to express gratitude to Chumy, an excellent representative of AJ Madison service and superstar person to work with! The experience that Chumy created for me in my purchase process as well as need for a return was unparalleled. The level of service provided sets an industry benchmark. I will be returning to AJ Madison for all of my future appliance needs and will be referring all of my clients there as well! Sincerely, La Joie Foy Springs Construction

Nicole Habba

Jessica was PHENOMINAL. She offered me the best help for my order (finding a replacement dryer, low restocking fee, scheduling a pickup for my return, and ontop of it, was incredibly nice and patient on the phone) . Ask for Jessica if you can!

Larry Rudiger

The WHOLE experience was 5-star! Order, pre-purchase advice, PRICE, availability, delivery (EARLY!!!) and set up. I couldn't be happier and AJM is now my first stop for appliances.

Norma Govea

My experience with AJ Madison was at first frustrating but thanks to Erin one of their representing it got better. Thanks to her we were able to receive missing shipment and complete our order.

Larry Rolph

I worked with Kellee Moffet, she did a great job working through a delayed ship date when the order got shipped ahead of time and had to be held at the trucking terminal until I was ready to take delivery. She was on top of it.

Amy Atchley

We need more customer service reps like Keni Jones. I needed a refrigerator for a custom unit. All correspondence was quick, efficient, and very helpful. Thank you!

Samuel Schwartz

I was in a crisis with no working dryer, so I ordered one forgetting to select the service option. Cheryl was able to expedite this and make sure for my delivery I had all parts I needed and they would hook this up for me.

Lynn Duchan

This 5 star rating only goes to GLENDA in customer service. Everyone else I have dealt with has given me misinformation or actually outright lied to me. Glenda was able to solve (one of) my problem in a matter of minutes. Thank you, Glenda

Sandra van Bochove

We had an issue with a delivery and Stella Cutler was very prompt, efficient, and professional resolving our issue! She's a great asset to the organization!

Rory Pillsbury

Originally disappointed about poor communication around a back order, but Amanda came through with a readily available replacement, which she has shipping quickly. Very happy with her support.

Jake Schrader

Five stars to Brittany, I had an issue with my icemaker, She promptly responded to my email, organized the repair, and even got back to me afterward to make sure the the repairman did the job to my satisfaction. Thank you Brittany !

Lisa Evans

I initially ordered a panel ready dishwasher. When I found out it was backordered and I needed one sooner, Leah was very helpful to suggest similar, in stock items. I just received it less than a week later, so thank you AJ Madison and Leah! I'm looking forward to using my new dishwasher.

Steve Pimsler

Cheryl Cucco assisted me in resolving a service contract settlement with New Leaf. It was a difficult process but her efforts were exemplary and I cannot thank her enough.

king amil

I have great experience with the customer service here at AJ Madison specially with Cheryl, C. She did help me thru the process of replacing my unit and shes always prompt on getting back with me, broad knowledge about the system, thank you!

Myra Hogan

Communicating with Stella Cutler was excellent. She was very helpful, kind, patient, and personal. Enjoyed chatting with her.

Kelly Ward

I spoke with Glenda who assisted me with having the refrigerator installed and old one removed and for getting a warranty she was so patient with me while trying to get the above completed on the website and I am not computer savvy so kind great service Glenda ! Thank you 😊 …

Marta Artaso

I had lots of problems with my purchase at AJ Madison, mainly derived from their delivery company in Miami. This could have been a total nightmare, if it wasn't because of Amanda S. from the customer service department. Amanda understood my frustration and patiently dealt with the delivery company in Miami till the problem was solved. Having people like Amanda at a customer service really makes the difference. I'm very thankful for Amanda's help.

Vlad Davydov

It’s been over 3 months we FINALLY have an operating double oven only three weeks after it being in use. I have contacted GE and AJ Madison. 4 attempt to repair it had been made, still not workings. They refuse to exchange it. How long can you expect the family to sit without a oven to cook for their kids? Paid close to $2000 + $300 for extended warranty. Funny thing, it’s only for repairs. Pure lie about it being replaced. P.S. it’s still under 1st years warranty. I highly recommend you MAKE SURE that ONLY GE workers come to fix. NOT 3rd party. This product good have been fixed much sooner.

Boris Leokumovich

Mayer from showroom sales was such a pleasure to work with. He is patient, knowledgeable, and extremely professional. We are so pleased with our experience and would recommend him to all our friends and family. Thank you for making this such a pleasurable experience.

Jeff NYC

Kudos to Stacey for her prompt responses and attention to my order. Everyone is busy and I really appreciate it when someone responds quickly to emails, saving the need for repeated emails or phone calls to follow-up.

Jennie Livingston

I needed some clarification on when delivery was happening (I had gotten contradictory messages from a phone call and from an email) and Glenda contacted the shipper and got right back to me with the 411. Yay, AJ Madison, and yay, Glenda!

Phil Harp

5 stars for Brittany, the AJ Madison parts and service lead who patiently and completely addressed a problem I had with a major appliance that was damaged during shipping. Thank you.

kevin hoffmann

Dealt with Stella in accounting and she was excellent. Professional, courteous, efficient and extremely helpful. Solved my issue within minutes.

M Cappeto

We purchased two appliances, a dishwasher and a range. Live chat sale with Meir was quick and easy. Regrettably, the dishwasher came damaged. Amanda S handled the replacement in a cordial and professional manner. Her service was outstanding. We now need a refrigerator and will be buying it through AJ Madison. If the dishwasher hadn’t been damaged on arrival, we would have given them 5 stars.

Kimberly Dyer

What a great experience. Keni and Stella were so helpful. I bought 3 kitchens and I'm excited for it all to come together!!

Jason Pollard

So far the experience has been great. It's only been a few days, so I haven't received what we ordered yet but I ordered a washer and dryer over the phone. I didn't realize that there were charges for installation. I contacted the sales person via email and was given an email address for customer service/help. I contacted AJ madison through that help email address and told them that I could install the washer and dryer myself and that it would not be necessary. The promptly refunded me for that portion of the order, so that made me happy.

Mimsd V

I have had great luck with AJ Madison during the pandemic and supply shortages they have had appliances in stock and delivered quickly - bought a freezer in 2020 and a washer in 2021. And pleasantly surprised at really responsive customer service from Heather - who quickly found a missing piece from my last order even though I procrastinated for weeks before calling. She was quick, polite and laughed at my lame humor, missing piece was delivered with in days! Thank you

Steve Grady

This 5-star review if for Leah who helped me navigate an order processing issue and arranged to get my order to me before my remodel started. I would rate the AJ Madison site only two stars as the item I was ordering showed in stock ( I would not have ordered the item if it was out of stock). A month later the item showed in stock with a different stock level. But in each case there was actually no inventory. Leah dug into this on my behalf and expedited the item. That was good service fixing a website issue.

Joshua Singletary

I ordered and received a dishwasher and dryer but wasn't able to open them for quite some time due to renovation on our home. When I did finally open them I discovered some minor damages. I worked with Amanda S. on the issues and while not everything turned out to be covered the by manufacturer, I appreciated Amanda's timely responses and customer service mindset as she sought and relayed information from the manufacturer.

E T Gray Jr

On January 4th I reached out to AJ Madison, who had provided a wide range of appliances for our renovated apartment, to try and remedy my confusion about how to register our extended warranties with difference warranty providers. I had been baffled. Dawn Johnson, in their Customer Service department, was incredibly effective in walking me through the process--patient, gracious, professional, and highly competent. She had to track down overlapping orders and items, and different processes for the different providers. And had to follow-up in a second email with additional information. But she was amazing, and I was grateful for her help. Thanks, Dawn!

STACY HARVEY

The Dishwasher arrived with no front lower trim panel and the installation kit recommended by the A.J. Madison site was incorrect. Numerous emails had been sent to both customer service and the damage department. All previous Reps did nothing to resolve the issues. Amanda S. actually read the email completely and was able to take actions to resolve. If you contact this company for an issue, hopefully you get her, if not... I wish you the best of luck.

Ben Fowler

I work for a construction company. I used AJ Madison to order a fridge and dishwasher for one of my projects. The whole process was very smooth. The dishwasher I had originally wanted ended up being backordered. Leah R. helped me switch to a similar dishwasher that was in stock. That helped my project stay on schedule.

Jutima Pohl

Great after sales service team. As with all retailers, we ran into a couple of issues with delivery and defective products after our client used it for a few months, but with consistent follow ups, we were able to find a good solution that you may not find with other big box retailers. We will be ordering from AJ Madison for all our project needs.

Esteen Ladson Barnes

Stella Cutler was quick and efficient in helping to resolve an issue with billing. Thank you Stella for your amazing service.

MzSimplexity

Cheryl has been most helpful as I have had a few issues with my order for a washer and dryer delivery process but she stepped in and helped to resolve it within a few days which u really appreciate. Cheryl was understanding and emphatic towards my situation and acted to resolution immediately. Thank you so much Cheryl for you quick response and help!

James John

Amanda S. was extremely helpful to us. One of the knobs on our oven arrived broken, and we were shipped a replacement immediately--I think it arrived only two days after the oven was installed. There was also an installation issue related to the height of the oven--Amanda took care of it right away, scheduling a team to return to our apartment and correct the issues. She was exceptionally pleasant and helpful throughout the whole process. Thank you!

Christopher Libbey

Wow! Customer service rep Dawn was extremely helpful in following on my order and keeping me updated during the process. I ordered a refrigerator online that actually had been discontinued and the newer version cost much more. I was expecting AJ Madison to charge me more or cancel the order. To my complete surprise Dawn and AJ Madison honored my original order price. I couldn't be more pleased with Dawn's assistance on behalf of me, and AJ Madison.

Mary Jane Mulstay

Great experience working with the excellent customer service representatives at AJ Madison including: Jay, Heather and Kaitlin. They were each professional and supportive when addressing individual questions/concerns. This was not my first time ordering from AJ Madison and it won't be my last based on the quality of the customer service team.

RIchard Leland

We had a delightful experience working with an AJ Madison Design Center in ordering five appliances for our kitchen remodel. We had selected a set of mid-range appliances from the AJ Madison website and the sales representative quickly worked up a proposal at a nicely discounted price. We were not pressured to purchase any extended warrantees in fact he assumed we did not want them. He was also helpful in suggesting a delivery option that would best meet our needs. When one of the appliances proved to be unavailable in our remodel timeframe, the sales representative quickly responded to my email with a replacement product suggestion which I accepted. This product was not on the AJ Madison website. When only half of our order was shipped the sales representative responded to my email with a revised delivery date for the rest of our order using tracking resources not available on line. Our remaining order was delivered in time for the beginning of our remodel project.

Kevin Toomey

AJ Madison delivered as promised! Sonny was excellent organizing our Five Star 48” range purchase. AM Trucking delivered and installed our new range, and removed our existing range with no damage. Alan took care of a billing issue. We were initially reluctant to use a national appliance vendor for this purchase, but the process was uneventful and AJ Madison has a customer for life.

duncan banks

product and delivery were excellent but my follow up to utilize the extended warranty I purchased was less than any customer would hope. Oven stopped working on a Monday. I received 4 activation codes on Thursday with an apology for not knowing what code went with what appliance. This is problematic seeing as the service provider requires the matching verification code to the model/ serial number. I'll be curious to see what $400+ in extended warranty gets me and how long I wait for a simple replacement part.

Robert Dove

Our CSR Claudia turned a potential unpleasant situation into a "win". It's not how you start, it' how you finish! My oven/microwave combo arrived and was installed without issue. Once in use, we had some bugs to work out. Claudia was friendly, knowledgeable and quick to offer solutions. I am pleased with the customer service she provided and happy to say that our issue has been resolved.

David C

The good: The product arrived on time and undamaged. The bad: the process to get there was excruciating. Hold times of 30 minutes to an hour to place oders or ask questions. Emails go unanswered for days. And to be clear they will not do price adjustments (machine appears to have dropped in price $600 right after I purchased) Clearly they have more than enough business because they just don't care. Follow up: Raised it a star. They reached out to me and made an effort to address the issue.

William Frank

The 5 Stars goes to Cheryl in Customer Service, as we had quite the problem with damage in freight transit with part of my order. It took a long time to resolve, but she was always on top of it and ultimately everything worked out perfectly! A.J. Madison - you're lucky to have Cheryl!!

Karen Lin

I placed an order for GE Monogram appliances with AJ Madison 2 months ago and noticed that there was a rebate for GE Monogram from GE M's website. I called AJ Madison to see if I could get the same rebate and Jacob Dahan helped me out and was incredibly friendly and resourceful. He was able to get all of my appliance orders placed and I was able to confirm the invoiced amount in real time via email as well as see the order get updated in my cart. It's been two months now and half of my order has been recieved. I reached out to get an ETA for the remainder of my order and Rivky Kaufman has been very responsive and helpful. He checked on my order right away and shipped out my dishwasher that they just received shipement for. Overall, very happy with the service. Will update once the appliances are opened and installed!

Celia Pilkington

Cheryl in Customer Service was super helpful in correcting the mix up when the wrong washing machine was delivered. And the AJ Madison installation guys were very knowledgeable. They removed the wrong machine and installed the new one quickly and efficiently. Thanks so much Cheryl!

Michael Rife

We ordered a Fisher and Paykel double fridge setup through AJ Madison. We couldn't find one anywhere and they had them in stock. We got the fridge and it came damaged in transit. Dented drawer and a small dent on the side. I reached out to AJ Madison and Maria responded from their warranty department. She made the process really easy to submit a claim. They are sending me a new freezer drawer and gave me compensation for the dent on the side of the fridge. I was impressed with Maria and her quick response and help with my problem. Would recommend!

Amy Plattsmier

My online ordering experience was very efficient and easy, but I wasn't clear about when delivery would be so I sent a message to ask. Mindy emailed me right back to let me know she was expediting shipping so my appliance would come in just a few days. In a time when a lot of machines are back-ordered, I am grateful to be able to replace my broken dishwasher quickly and have customer service who responds quickly with updates.

Thomas Davis

My online ordering experience was very efficient and easy, but I did have to split my shipment at no cost since one of the items was not in stock. Mindy was great with helping me with the shipment of my second item (built-in beverage cooler) and she was very helpful with having it shipped to a different address where we would be for the holidays. I am very satisfied with the customer service I received from Mindy, and Rivky who helped me with the purchase of my built-in wine cooler.

Richmond Stake Pres

Amanda and Vanessa stepped up to the plate to deliver top-notch customer service! The helped a delivery and installation mixup to work out to my satisfaction. I appreciate their service and AJ Madison for supporting their customer-first actions.

David Miller

AJ Madison and especially Amanda W. provided excellent customer support to me in taking care of an issue where I had received a couple of appliances that were damaged in transit. Even though it had been my responsibility to find and report the damage in a timely manner, as per the returns policy instructions, I had missed doing that owing to inexperience and distractions. Even so, AJ Madison continued to give me the outstanding customer service and support which I have been used to receiving when purchasing from them before. They kept with the spirit of their returns policy rather than the letter of it and made sure that I would get the replacements that I wanted rather than being stuck with the damaged items. I continue to be extremely impressed with AJ Madison, have very much enjoyed working with them in the past and will continue to do so. Thanks very much everyone and, again, especially Amanda W.

Jonathan Harty

Absolute pleasure to do business with.. Great communication! High praise to AJ Madison Company and AM Home Delivery. Thank you!

Laura Lee Miller

I ordered a new washer/dryer set by telephone and the sales rep, Howard, was very efficient and knowledgable. He added in all of the hoses, plugs etc. so I was all set for installation. The delivery/installation guy was right on time! The text alerts were awesome too. 5 stars for that!! I will order from AJ Madison again. They made the entire experience easy and pleasant plus the price was great.

Erin Riley

I purchased a full set of kitchen appliances from AJ Madison. They arrived promptly. Unfortunately, through no fault of the company, my refrigerator arrived damaged. I called to report the damage and lucky received Alan Wong on the customer service line. He was awesome! I sent pictures directly to him while he was on the call, he quickly validated the damage and within 2 hours my replacement fridge was on order. Additionally, Alan went above and beyond to locate an available unit at another location so it could get to me faster. Great prices and truly wonderful service from Alan!

larisa bukalov

This is not our first time using AJ Madison. As always their service was excellent. Rivky helped us to identify washer and dryer stackable sets that were available for delivery, made changes to our order and organized delivery. Thank you again for the great service.

Diane

We had a problem with a damaged appliance during delivery. When we communicated with the manager of customer service, Claudia, she was wonderful. She coordinated us getting a replacement door and also sent someone to install it. She made sure that we were satisfied with everything! Thank you, Claudia!!! You are the best!!

john Armo

Greetings Bobby, I was in your store on Sunday 12/27 and you helped me with an XO range hood. Thank you! It was delivered on Wednesday 12/30 (great delivery service) earlier than expected and I finished the install yesterday…looks great (see pic). Thanks again. I really appreciated the overall experience working with you and your company.

Melinda Hanson

This review is mainly for Amanda S, who helped iron out an inventory issue and got me my range in two days. Much appreciated! And the range is gorgeous, delivery was easy. Real-time text message updates made it very convenient.

Jody Egleston

I have to tell you, I have been a real pain in the neck today - but Stella in the billing department and Maria in customer service have gone above and beyond!!! They have responded in a very timely manner - in fact I was being so difficult, I was afraid to go back to my email - for fear nothing could be done. Maria got back to me immediately - within minutes as each part of the drama unfolded!!! We have been delighted - two of our appliances arrived very quickly. As I checked on the other two - we were thrilled that the dishwasher would be shipped yesterday. We had understood it would be February before it arrived. At that same time we confirmed that the refrigerator was still delayed and we could expect it April 11, 2022! We thought we would hold our breath, but order from another source as the kitchen has been torn out and we are operating out of another house. Imagine our delight when we were told both items were shipping this week - several, several phone calls, and some long waiting times to try to confirm. However, each time I got either Stella or Maria - different story - got me the answers is a very timely way!!! We are looking forward to hearing from the shipping company - had excellent experience on first delivery -expect nothing less. Have a wonderful Thanksgiving! Brooke Egleston Jody Egleston

Nikki Deshensky

Great Customer Service! I ordered a small stove and received top notch service the whole way through. From Grace who helped me with the order to Cheryl who remedied things when it arrived damaged (SHIPPING issue, NOT AJ Madisons!) it was all handled very professionally and with a smile. Will definitely shop here again when the need arises.

Nathan Skipper

I recently placed a large order from AJ. I received an email from them (Leah) stating the product is on back order and will take about 6 months or more to deliver. Unfortunately, that timeframe was unacceptable for my business. I reached out to express my dismay and requested to cancel the order. With no difficulties or complications, my order was cancelled, and money refunded promptly. I really appreciate this kind of customer services. I gave 4 stars because of the excessive delivery described, but with the customer service, I will shop with AJ in the future.

Gillette 69

Great sales service. The products are new, so far working fine. The delivery company individual's I cannot recommend.

Sherri Hanke - PS Express

So far, I have had great experience with Brittany!! She was knowledgeable, kind, and delivered amazing results. It's hard to find customer service these days for sure, but I hit a home run with Brittany. Keep up the good work Thank you

Total Development Soccer Academy

My original order was out of stock. When it became available, it shipped separately. Paperwork stated I had both items, yet I only received one. Luckily, I spoke with Brittany who was patient and thorough enough to resolve everything. I have my complete order and a respect for a true professional. Thank you, Brittany.

Welles Bretherton

Our refrigerator arrived with a dent in it in October. Customer service has been outstanding trying to remedy the situation. As repairing was not an option, due to the rural area where we live, AJ Madison is shipping another refrigerator to us. AND, they are kindly waiting until April to ship us the new one as we live in "snow country" and did not want to deal with "how to get the refrig up our slippery road" during the winter. We can use the dented refrigerator in the meantime and will donate it to someone when the new one arrives. Many thanks to Claudia Semilia for working through this with us.

Deborah Klein

I ordered a dishwasher which was shipped on Sept. 23. Finally today after getting nowhere with trying to locate it I was fortunately able to reach AJMadison and was assisted by Stella C. She was able to get my order cancelled! Stella is by far one of the most competent customer service reps that I’ve dealt with in a long time. She actually listened to my concerns and brought the matter to a successful conclusion. Because of her I am open to shopping again at AJ Madison in the future.

Susan Ishimaru

November 2, 2021, I purchased Miele washer/dryer, storage pedestals, delivery, installation, and haul away from Elijah. After purchase, I grew very concerned reading numerous negative postings about AJ Madison and their delivery partner, AM Home Delivery. Delivery was delayed about a week (received November 30, 2021) and minor issues with installation kits (1 not received and the other not needed) and pedestal door. Great news! AJ Madison (special thanks to Dawn and Amanda!!) provided EXCELLENT service and follow up to resolve issues with installation kits and Nutsa arranged for warranty repair with Miele! AM Home Delivery texted and called regarding delivery date/time as promised. AJ Madison successfully delivered washer/dryer, etc. 2-3 months ahead of the projected delivery from my local appliance dealers. I took a gamble ordering across the country from AJ Madison, but they were reliable and delivered as promised. More importantly, they promptly resolved issues. Recommend them highly without reservation.

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