Reviews of CenterPoint Energy's Home Service Plus. (Appliance Store) in Minneapolis (Minnesota).

CenterPoint Energy's Home Service Plus

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Appliance store

Appliance repair service

505 Nicollet Mall, Minneapolis, MN 55402, United States

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Information of CenterPoint Energy's Home Service Plus, Appliance store in Minneapolis (Minnesota)

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Reviews of CenterPoint Energy's Home Service Plus

Justin Jackson

What can I say, 30 year's as a customer and have had only one complaint in that time frame. As a homeowner, this is peace of mind you cannot live without. The preventive maintenance calls have extended the life of my HVAC/water systems. Keeping my family free to worry about other life events and security to know we are covered with all our home appliances. Thank you for year's of great service

Mark Steinbach

If you own a home, you need HSP. I've been a customer for 14 years now, and HSP has saved me thousands in out of pocket repair costs. Nothing beats having the peace of mind that comes with knowing that if any of you major appliances stop working, HSP will be there to fix it for free.

Steve East

Called Thursday night to report A/C not working. Tech arrived Friday morning, replaced blown capacitor, and everything was back to normal. I'm no great fan of large service organisations (preferring small independents) but I can't fault CPE and will stick with their Home Service Plus plan.

Bev Renando

My technician Jon was great. Took time to try and solve the problem and was very knowledgeable and caring.

Rachel Boggs

Today Steve (Technician 6346) came out and fixed my dishwasher. This was the 3rd service call from HSP and Steve was finally able to figure out and fix the problem. I am thrilled to finally have a working dishwasher since this has been ongoing since May. Steve was courteous and professional and even ordered me new dishwasher racks. I have had HSP for about 25 years now and other than long wait times for repair, I would recommend. Thanks Steve!!!

Chris Johnson

Easy to work with came out in a timely manner. They repaired the dishwasher. Unfortunately for us they won’t be able to cover our water heater. Overall still a good plan.

Jing Yang

I have been home service plus users for a while and really enjoyed the service. I am very happy to meet a female engineer Martha for the first time using the service. She is on time, professional. She is able to diagnose problem with our fridge really quick and she also provided guidance on ordering parts that is not covered by the plan. Thank you so much Martha! And you can be great role model for my daughters as well. Thanks!

Dennis “Denny” Motl

Good service if you can get an appointment when you need it quickly.

Terreea Wright

Tech was very knowledgeable. He fixed our dryer quickly, knew right away what the problem was. I really like HSP!

Stephany Vassar

Great honest service. Took a little longer than nessecary to get someone out but it is summer. Appreciated the extra service of giving me options for service and it was not a forceful sell. Appreciated it!

Deborah Kemp

Super knowledgeable people co.ing to your home to fix the things you can't, and maybe shouldn't. Cannot say enough wonderful things about this service and the great folks that make it happen.

Hien Doan

Excellent services from HSP. My 17 years old refrigerator stopped working, I placed a service call to HSP and got an appointment the next day. The technician determined the issue not worthy for repair due to the age of the refrigerator. Since I have the replacement plan with HSP, the refrigerator can be replaced and being reimbursed up to $850 by HSP. I have this plan for several years and it does pay off.

jgb1878

3 hours in hold sucked! The phone rep and the service technician both being a 10 out of 5 saved this rating.

DeAnna Williamson

They sent a technician out Josh, he was great. He explained everything clearly and took care of the broiler right away. When they came out right away and ordered the parts I needed to keep my broiler together. It was Great comfort to know it wasn't dying and we just needed to get the air out the pipes and need to find a plumber to do that. Wish they did it so it could of been done but everyone has their specialty. UPDATE: They were wrong. I needed a new broiler. Two days later we started having real issues. Had to find someone that actually works on broilers on a daily to figure out what was really going on. Thanks for trying Center point.

Evie Jones

Troy was very knowledgeable, and precise. He did not rush through the repair and did an excellent job diagnosing the issue and repairing my dishwasher so that it now runs like a brand new appliance. I am so happy and appreciate Troy and his talent.

Joanie Balach

I contacted in October for my annual furnace tune up. The earliest they had was this week! Tyler the technician was polite, thorough. He gets a 5! But the wait time gets a 2! Glad this got done before the cold snap hits this weekend! I had my vents cleaned months ago. Good job there, too.

Caitlin Houlton Kuntz

I would agree to be in a commercial for HSP if offered. In the 7+ years we have been in our circa 1952 home, this has been the single best decision we have ever made. For roughly $35 per month, we have had ultimate peace of mind. We have used this service 2-3 times per year, on average, so it has more than paid for itself. They have even come out on service calls when they weren't sure whether they would be able to do anything to address the issue. Their technicians have always been prompt, responsive, neat and personable - never has one of them attempted to charge us for something or suggest an unnecessary (chargeable) service. We have had issues with multiple appliances at multiple points in the year (furnace out, dryer on the fritz, oven displaying alien error code, water heater that gave up the ghost, AC making an ungodly noise), and they have always responded with the utmost timeliness and professionalism. Technicians have been knowledgeable and efficient, and parts have been ordered and delivered promptly. We even had a furnace repair on Christmas Eve one year (and we were so grateful, we would have served that tech a glass of wine and healthy slice of tenderloin if he had had time to stay). We are a professional family who juggle many commitments and obligations. This has always been the best money we have spent, even before we had the money to spend.

Don Backstrom

The people I have dealt with at this place are always pleasant. They go out of their way to make things right

Judy Fisher

water heater replaced, prefer CP installer, contact setting up was excellent and followed thru install.

William Bufford

My furnace went out and after calling I waited all day and well into the night before they were able to get here. They were very busy and my serviceman was putting in 12-14 hours in order to handle all of his calls. He made a temp repair but stated that he had to order some parts and then they would come back and finish the job. After the parts arrived I called to set up a new appointment. Because of the amount of service they were handling I had to wait three or four days. In the meantime the furnace went out again. Within an hour of my call back to them about this I had received two great little space heaters the kept my townhouse comfortable until they came. I requested a morning service as I work afternoons and evenings and although they couldn't promise they were able to arrive in the morning. Within an hour after his arriving the furnace was running again. The servicemen that Service Plus have know what their doing and do their job well. I have been carrying the service plus plan for about 30 years and they have helped me several times with problems. I would not be without it.

Steve Finkenbinder

I’ve had pretty good service with CenterPoint service. Originally I signed up because of problems with a recurring defective part on my furnace. They resolved that with a different part. Recently I called about my dryer. It took a few days to get an appointment, but the repairman found the problem. He left to get parts and returned within 2 hours. I have had poor luck with air conditioning service. Over many years, I called twice. Both times they told me I needed a new air conditioner, but they still added Freon which helped for the short term.

Tamara O'Daffer

Heater went out. Called in the morning, all they had was an all day/ night appt. The tech was out within the hour and had the heater fixed and back up and running in a 1/2 hour. Tech 8308 was professional, courteous and so quick! So worth the money. Thank you!

David Griese

This representative was one of the very best that I've ever had. He was very thorough and knew what needed to be done. Just wish I didn't have to wait so long for the reps to come; but he was on time after the call. Didn't get his name, but would want him again the next time. He cleaned the dryer duct and that is the first time that any rep has done that.

Joseph R

I've had mostly good experiences but one very bad experience with HSP, hence my three star rating. I have used the service for several years on multiple rental properties. The techs seem knowledgeable and competent, but the scheduling is inconvenient. I recently had an 8 hour window that was missed due to an emergency. I understand emergencies arise, but it seems that if you require an 8 hour window, that should account for emergencies. After the missed appointment I called back to request a shorter window for the reschedule. The call center staff was polite, but they said that 8 hours was the best they could do. Twice the call center staff forwarded my name to their customer service department and said someone would contact me--nobody did. A third time, I was successful in reaching a supervisor. The supervisor said a 4 hour window was the best he could do. I understand that may be their policy, but after wasting my day, I felt they should be more responsive to my needs. I suppose if you use a service long enough, you are bound to have a bad experience. That said, I will be looking for a different company for my future needs.

Shelley Crone

He was on time Couldn't fix it. Had to order parts. Will be back

Monica Hanson

I would say 95% of the time the repair technicians who have visited my house have been very helpful. Most of them are tenacious, friendly, and are patient in explaining to me the problem, and what needs to be done. I unfortunately have had many visits to my home due to old appliances. This service has made it affordable to keep everything in my home in working condition.

Honey Bee

We had a time slot of 1-5pm, but the technician wasn't able to come out until 9:15pm due to a homeowner who failed to turn off their gas to switch out a dryer. Anyways, Sergio was very nice, and apologized for such a late arrival. He checked everything on our a/c unit, explained what was wrong with it to my husband. He was the second technician, as it was too cool out for the first tech to determine the life of the a/c unit before. If I didn't have the Service Plus plan, it would've been $300 for 2 visits. Love the CP Service Plus! The technicians (4 so far have come out for other issues) are very nice, and respectable. Update: Their call service is poor. I have a problem with my water heater leaking the day after my a/c and furnace were installed and they kept "trying" to connect me to someone else. I called twice, got forwarded to no one the first time (4 rings, and then a disconnect) and then another forward (automated voice announcing they were closed on the weekends). How does your call center not realize certain services are not available on the weekends? What a waste to be on hold and not getting anywhere.. TWICE!

Alex PC Tech

Very nice technician to fix the fridge but he can not fix it because was in the garage

marjie scahill

They are on time,efficient, professional, and are a le to solve my problems. A great service plan especially for those with aging appliances. The replacement plan is a plus and good to have.

Dayna “Artbyladyd” LadyD

The technician was a pleasant person and he repaired my washer. This service however, ORIGINALLY promised a 4 hour window and ended up a NINE hour window. For something that is an annual cost of more than the service call would have costed as they billed - I'm not entirely certain this service plan is benificial.

Barb Eigen

I called as soon as I got the email to remind me to have our furnace and fireplace tuned up for winter, I was able to get in the same day, which is pretty unusual. Nice technician and did a good job. The person who took my call was one of the nicest I've ever dealt with at CenterPoint, and they are all nice. Keep up the good work. Thanks again.

Joyce Ternus

Your technician fixed my dryer and my ice maker. He was awesome. The part that was not was the fact I needed to take the day off of work with out pay to have him show up after 7pm. There has got to be a way when you schedule mornings or afternoons. Waiting for 11 hours is nuts. Please correct this. I have more appointments scheduled and can not afford - literally - to take days off without pay!!

Carol Gibbs

I'm always recommending this program to friends, and to people online who ask who they should call for appliance repair. I feel privileged to rate this company and give excellent feedback on it and their techs, their plan and their skills. They deserve it! Without a doubt, this program is the best out there! I've talked with the techs about their backgrounds and training, and it's excellent. CenterPoint doesn't use contracted techs like at least one of the other home warrantee companies does. My understanding is that their techs are trained through a two year tech college and follow up with several years apprenticeship with the company. Their techs have always been knowledgeable and respectful of my home and of me, the customer. When I had a problem with the a/c, the tech had to wait for parts . . .over a holiday weekend. He worked for the better part of two days to repair my furnace, which had condensation leak into it from the a/c, and he confirmed that my a/c was in perfect working order before he left. They have changed a thermostat and repaired several appliances in my home, all at no extra cost. They don't just look for the one problem they've been called for, but make sure the entire appliance or unit is working to perfection before they are done. They are complete in their work and don't leave anything undone. Everyone has had great "people" skills and it's obvious they are proud of their job and their work. I am so glad I went with this program because it's given me true peace of mind.

Robin Krause

I had a gas leak in my apartment. I had complained for 4 months about a gas smell that was making me sick. After trying to deal with the maintenance denial that they didn't smell it, my son suggested that I call center point. I called, a technician came right out and shut the gas off at the stove. I was so grateful. The technician was really friendly. This was this past Sunday night. After that my doctor wanted me to ask the fire department to follow up and make sure that everything was still alright. The fire department instead called center point to come out. That technician was very unfriendly and rude. Everyone I spoke with at center point were very nice.

Kerry Ann

Called on 9/24/20 to get our Furnace serviced in preparation for the colder months, their first availability is 1/5/21!!! What the heck!!! Why are we paying for a service we can’t use!! Update: They were able to fit us in earlier due to a cancellation. The tech was on time and did what he was supposed to do.

Sarah LaRoche

I've used Home Service Plus for years and generally receive good service at a reasonable price. The windows for appointments can be too long...8 hour !

Jennifer Smith

Thank you CenterPoint Energy Home Service Plus for coming whenever I need help. I am fully secured through your programs and I am so grateful for the service and peace of mind!

Rita Rose

The phone techs are wonderful however your 8 to appointment window is not ok. The last time I waited a full day for someone to call finally after 9:30 pm I was able to get someone to schedule me again 8to 8 next day because they say ran into a big job couldn't get to me. No apology no priority waited to almost 8 the next day. Hopefully I don't experience the same. By the way same Main drain problem.

IrishS

Over the past couple of years I've used HSP several times. Their staff are exceptionally helpful and polite. Most recently, I had A/C problems during a heat wave. They were great to work with and had my A/C running in no time. The dispatcher who took my original call and the service technician were excellent and friendly. I would never be without HSP as a homeowner. I am a very satisfied customer!

Kristen Kregel

Our furnace went out on one of the coolest nights and we had a technician at our home within 45 minutes of my call. He quickly identified the problem and had us back up and running in about 15 minutes!!! So grateful for hsp!

Cindy H

My tech was quick, down to earth and on time

Andrew Topliff

It has been more than a month since my dishwasher has been running. Two cancelled appointments, (missed work for them), one visit that didn't fix the problem. I even called to check that they were not cancelling today and they said no and then did. Unbelievably bad service!!! They came to help me when my furnace died and were incredible, totally the opposite experience that I had with my dishwasher. Very good service with furnace.

Cheryl Pittman

Made an appointment to have my ice maker replaced. The window of time was 8-4. Got a call around 3pm that the tech was going to be late. I had made dinner plans, so they sent a different tech. He was very nice, but didn't have a clue how to service the refrigerator. He agreed to return the next morning accompanied by another tech. They arrived and had a hell of a time removing a panel. Eventually they fixed it. I gave 3 stars because it took 3 service calls to get it fixed.

Amir Hussain

They did a good job in servicing our furnace. However, they forgot to put it in their system. And they should hire more employees in the winter so they can split shifts. Looked like a lot of them work 19 hours or more.

Tom Plantenberg

Chao did a great job on tuning up the furnace, however he also checked out our gas water heater, and since then, we can't keep the pilot light lit, so we've had COLD Water since his visit. We've re-lit in several times, and it continues to go out. There doesn't seem to be any hurry from Center point to get over here! Tom Plantenberg

Chris Humphrey

Would have been five stars had they actually brought parts with them and not had to come back once parts are shipped to my address. Also would have helped if they didn't no-call no-show last week on a 4 hour appointment window. The service Tech. was very good and helpful though!

David Hamlow

our gas got interrupted and the company forgot to inform us. The tech relit the pilot on the water heater and two gas fireplaces. He also cleaned the fireplaces and checked for radon and gas leaks. He was on time, polite professional and clear about what he did. He also recommended eventual replacement of the trip switch on both fireplaces, but didn't try to upsell me. As usual the service through our Centerpoint repair plan was excellent and a great value.

Jeff Gerwig

Always show up when they say and do their best to repair what is wrong. Saved us a lot of money over last 10+ years having the service+ contract. Thank you!

Stacy Pampuch

Nobody enjoys having their furnace stop heating during s MN February. That said, Centerpoint was able to complete my service within 11 hrs of my call. They also delivered small space heaters to help in the meantime. The technician was very nice and efficient. My only possible issue was the item needing attention should be cleaned with annual tuneups which had been done 7 months prior. This particular visit was great, though.

John Beukema

I was kept very well informed about the timing of the serviceman's arrival (including an unexpected delay to respond to a gas emergency). Despite the delay, he still arrived within the stated window. He fixed my problem promptly, and was extremely pleasant to deal with. I've always been pleased with the service I've received from CenterPoint Service Plus, and I really appreciate not having to pay time-and-materials for the service I receive.

Todd Quarry

It couldn't be fixed tonight but he did what he could do. Very informed and told me everything.

Tom Schmidt

At first my service was scheduled for 16 days out, not cool of course. I've had Home Service Plus for 23 years. Called them up, asked them what we could do, and they were out the next day with a speedy repair.

Natashia T

Such a great experience. Service Tech was punctual, knowledgeable and friendly. I had Never had to use this service after buying our house last summer and I was A bat apprehensive about it but the experience was so easy! From scheduling the appointment, knowing when to be home and the tech being here - seamless. Thank you HSP!!

Vera Micevic

The call notifying me they were on their way came as promised, the tech arrived on schedule and then did a great job. He knew exactly what to look at, change and repair. He kept me informed as to what was happening. He worked efficiently and was very professional. Put everything back together and cleaned up when he was done. So happy I have service plus!

Floyd Midura

We had major clothes dryer problems. A few worn out parts needed replacing. I was wondering if they might condemn our dryer, and we are on the replacement plan, but Steve, our technician/repairman assessed it fixable with some replacement parts, some necessary to order. He got us up and running temporarily (with some tolerable noise still), but we really needed to do our wash, as scheduling is a challenge for the demand of work to techs/repairmen available. The parts came and we requested Steve to return, and he installed and repaired everything, with the dryer fully fixed. We are very happy with the service, having the parts covered in the plan, and the workmanship and help.

Michael Lane

Everything changes in a pandemic. I had to wait 2 weeks for am appointment to fix my dryer. Wouldn't you know, it was some of the coldest weather of the Winter season. However, tech came out, diagnosed and fixed the issue within 90 min. Cleaned up afterwards and informed me I saved $380 ona service call and repair by having Home Service Plus.

Patricia Sroka

The technician arrived on time was knowledgeable and fixed the problem quickly. Downside it took 3 weeks to get the appointment. The Technician was pushing to purchase a new dryer before even looking at the dryer, simply because of it's age. It was easily repairable and was fixed quickly.

LeAnne Mahoney

I would like to commend Center Point for their rapid, professional and kind response to a recent situation I had in my home, needing evaluation and repairs to my broken furnace. I called Center Point in the early morning, and was taken care of immediately by customer service, who sent a service employee to my house before 8am. He quickly determined was went wrong with my furnace, and was very informative, competent as well as answered all of my questions/concerns. He ordered the part needed for the furnace, and gave me 2 space heaters to use while the part was being sent over. The part was delivered within 3 hours, and after making a quick call, the same employee and another coworker showed up quickly and spent 4 hours installing the part, and I had heat again. I am extremely thankful for this amazing level of service, as we are in a time where we are all stuck in our homes due to the virus. My thanks to your organization and especially to the employees who helped me, Asres and Taylor.

tammie kelley

I scheduled an appointment on one day and they never showed or i was not called . I had to call them just for them to say that they could not make it that day and would need to reschedule so i rescheduled for another appointment between the hours of 12-4 I had called them about 4 and they told me i was the next one on the list, i called back at 6 again to be told that i am still the next one on the list. Again i called at 8 p.m. and they said that they are still coming out. 10 p.m. the service man showed up just to say that he just got the order 10 minutes before getting there. The service guy was nice and went out of his way to help get the repair done. I think that you need to communicate better with your customers if they are running late because having to wait around for 10 hours was a bit much. I feel that you may need to hire more help to give the kind of service when you are promising a window of 4 hours.

Jessica Miller

I could be really happy if the repair person shows up, even if an hour late or more. Or if someone would call and tell me why my appointment wasn't honored. If it was an emergency I could cool off my frustration but someone needs to contact me.............. Next day update and review. A little over 24hours late. Hearing and feeling the central air back on is a huge relief. I couldn't do it with out a repair person so gratitude. Life always happens. I forgive you.

H

My dryer went out and I was pleased to find it was included in my basic service plus plan. Also the wide variety of times available to schedule service made it less stressful; no missing work needed! The technician gave me a half hour heads up and was prompt, professional and thorough. Repair completed and back to my day. This service is really a life saver for those like me who can't afford a big repair!

Katherine Mengelkoch

At first, I thought our water heater was leaking. We called immediately to have them come check it out. Even with the pandemic, they were at our house within the week and found that the problem was not our water heater, but our Furnace. They were able to order us a new part and came back the next week to install it for us. No more water on my laundry room floor! They were quick and professional!

stephanie kroeger

Annual furnace and hot water heater were checked l⁰shape and doing very well. Both of those appliances are 13 years old. I was impressed when he shared his findings and understood what he was describing. The whole experience was great.

Joshua Provoda

They saved me $11,500!!! I had HomeWorks come to my home and said the furnace and the AC both needed to be replaced for $8,500 - $11,500. CenterPoint came out and fixed the AC in 20 minutes, and tested the furnace and found it was running fine. This is easily worth what I pay for knowing that I’m not being taken advantage of, and that they want to fix your appliances.

Betty Schroeder

This was my first experience with a Home Furnace Tuneup. My neighbor had recommened that I sign up for Center Point Home Service Plans and I don't regret doing that. The technician, Ryan, arrived in a timely manner and was very professional. The Sales Person, Jud, was also very professional and not "pushy" in trying to sell me a new furnace. My only problem is I am now waiting for the installers of the new furnace to contact me.

Melissa Mager

The gentleman that arrived at my house was very friendly, knowledgeable about appliance. He was excellent at explaining the problem and then fixed it. I would love All my service professionals would be as he was.

Stephen Burks

We live in a small rural MN town, and as of 6/2019 have used Service Plus for 20 years. Uniformly our technicians have been professional, courteous, and extremely helpful over that entire time period. Occasionally there are scheduling glitches, but nothing beyond what one would expect from a service that has to cover a large geographic area and in which the time to get to one location depends on what happens at another. The central dispatch process sometimes could use a little improvement (e.g. more timely notice when a tech is delayed, or more flexibility in scheduling-not all day but morning or afternoon), but the actual service has always been exemplary. And the two times we have had a furnace problem during the winter they have treated the issue as an emergency and with the appropriate urgency. My wife and I give this service our strong recommendation.

james johnson

I had no hot water. The technician came out next day, got hot water for a day. He had to order a part. It arrived the same day. I called the next day to schedule a return call and he came back the next day. I've had hot water since. 👍 …

Toni Munnich

I am a senior who lost Heat in my house . Home service came through big for me this time! The service was quick and phone conversations were amazing. They brought out space heaters and we're out the next morning and 2 more days to fix my furnace! It's all working , I feel safe again. Thank you so much Service Plus!

Wendi Meath-Nelson

Had my annual furnace check. I didn't have to long to get one. The service person was very prompt, friendly and thorough.

Nucky R. Johnson

Didn't fix my washer. Said he was ordering parts. Then 2 weeks later ,clothes building up we get a note saying can't find parts told me to find them. I said screw it and went and got another washer. Other than that pretty good company.

Shawn Nelson

Best deal in town to be on the Plus program. I have had issues with my furnace for years and CenterPoint has kept it running keeping me warm and cold throughout the years. No matter where I live and I have CenterPoint I would be on the program.

Patrick Appel

Had repair, needed part. Waited for part, scheduled tech. Tech wasn't sure how to use the new part, but figured it out. Needed to test, but water valve was stuck. Told tech to leave it and I would shut off the main. Tech agrees, but then later turned the valve, ruined it. Couldn't fully test the repairs because now I have to get a plumber to replace valve. To be fair, they did offer to pay for the repairs.

vincent s

The person who came out was excellent! very knowledgeable and took the time to explain everything to me and my mother and very serious about his work. He was also quick and didn't leave anything out. Not even the discounts that would/ could help us if needed. His name was Sean. The next visit we have he will be requested again. Keep up the excellent work.

Victoria Huff

The technician arrived and completed our yearly inspection quickly and efficiently. When I mentioned a problem we had been having with the relief valve on our radiator system, even though it was at the end of the day, he spent time checking things out and decided he needed to come back another day to replace it. He did so and things appear to be working very well. He was very thorough and professional, and took the time to explain to me some aspects of my heating system and gave some tips on how I could monitor it. Very grateful for his help!

Pat L

The technician came out early within the 12-hour window I was given, which I was so happy about because it was 9 degrees out and I had no heat. He took care of my problem quickly. He explained that I should have my furnace tuned up annually and told me when to set it up. He also took the time to answer my questions about my thermostat. I really appreciate his help.

judie carter

The serviceman arrived and checked out our air conditioner which had stopped cooling. He asked some questions, was professional, informative and friendly. He determined we needed a replacement part, which he had in his truck. We were so impressed with his knowledge and expediency.

Jennifer Watson

Our furnace stopped working on the coldest day of the year. Panic obviously sets in and we were running the electric oven and space heaters around pipes to try and keep warm. We realized we were not alone in the metro area and patiently waited for an appointment. CenterPoint technician was on site within 27 hrs of call. His team were working mandatory 16 hr days trying to service everyone. He was a gem. Got the furnace running within 15 mins and monitored to make sure it would keep running. Gave good advice and was incredibly pleasant. He was our superhero that night. HSP is consistently the best investment I have ever made concerning our home.

Marsha Peterson

We had HSP come out to check our range, after our CO detector went off. Our technician was courteous, friendly and knowledgeable. He arrived in the designated time frame. I thought they usually called when they're on their way from the previous appointment. We didn't receive a call, but it worked out alright anyway. The main thing was our technician knew what he was doing. He tested and monitored the test readings, and determined that our range was safe. Thank you for consistently sending out technicians with the expertise on specific appliances! It's reassuring to the homeowner.

Lj Swanson

The techs are amazing. I've watched enough times to be able to perform the most basic of furnace repairs on my own. Very helpful and respectful.

Andrea

Home Energy Service Plus definitely pays for itself. It is great to have the peace of mind during stressful situations like your furnace not working in sub zeros temps. I moved in to a new house a year ago and have used the service five times. The technicians are very professional, friendly and have followed COVID precautions every time. The other day it was 58* in my house when I woke up at 5am and could schedule the appointment from my bed on my phone. My furnace was up and running that same day. I recently got my ducts cleaned through HSP - service was quick and the crew did a great job communicating what they were doing and what they needed throughout the process. I would HIGHLY recommend HSP if peace of mind is important; HSP definitely takes the stress away from stressful situations all homeowners go through during the home owning experience.

Dave Kirschenmann

After a conversation with the field supervisor, I'm glad I pay for the service. Their scheduling is quite booked out (over a week) which is a minor drawback, but this seems quite a bit less expensive than a repair plan with Sears for things like the refrigerator. The technician that serviced our refrigerator seem'd to have the magic touch in getting the ice maker to work again (I tried everything). He did the same as me and it worked. He was here for ~5 minutes. Showed up about mid way in the projected service window. The technician made concerning comments about older appliances and especially the news about Sears, implying they may not be able to get parts and I would essentially be without repair (though I'm paying for a repair plan). That's what prompted me to contact customer service. Within a couple days, they reached out to me and assured me I would not be without repair. They will coach the technicians better knowing this. All-in-all, I'll keep the service and call again should something break on one of the covered appliances.

Brett Slocum

I love this service. Saved me time and money

Chris Keswick

The technician was here to perform the spring maintenance tasks: check AC, clean dryer vents, and clean 2 bathroom vents. He did not seem aware of the last two until I asked about them. He seemed ready to leave, and I had to request they be done. The monthly fee for these maintenance checks is expensive! The technician should be ready to take care of all the items!

Dottie Van Dommelen

Very pleased!! Within 20 minutes of my request for service, I received a call that service man was on his way. About 15 minutes later, I got pre-recorded message letting us know he would be here in 30 minutes. He arrived right on time. He figured out what was wrong with the heater, got parts from truck, and completed the repair. Gone in about 30 minutes. Very happy with his work and how quickly he completed everything. So glad heater is working!?

Maureen Hoberg

The young man that checked out our furnace was exceptional. He spent the most time of any service man from CenterPoint. He was very thorough and complete. He discussed his finding with us before he left. Take good care of him as he is a gem. Very dedicated to his clients.

Lexi Peer

This company has the best service plan! Tony is a fabulous repair man. He is friendly, fast and efficient! I have had other service companies that have to return sometimes more than twice in a day because they do not fix the problem. Not Tony he knows exactly what to do! I would recommend Home Service Plus to everyone! It is your lucky day when Tony comes for the repair!

Tana Larsen

I'm really glad I have HSP. My water heater went out and even with the high volume of furnace calls right now (it's the end of October in MN), a technician was at my house within two days. The technician called 30 mins before arrival, arrived before 9am and explained the issue I had after fixing it. He even showed me how to fix the issue myself if it happens again. 10/10 recommend this program with centerpoint. It saved me a few hundred dollars! (you don't have to have gas service from them to enroll in their coverage by the way).

John Anderson

Fast efficient and they got the job done replacing my thermostat for cool 🆒️ air 😎 …

Jayne Eckman

Home Service Plus has been a total blessing since I bought my townhouse full of original appliances that are about 18 years old. My realtor recommended HSP to me, and I am so glad I have it because I have certainly needed it. And it has been the most reliable service, great techs, polite and know what they're doing.

Robert ballintine

So here's the deal. These guys and gals aren't Disney /slick /PR people. But, man......they do know their stuff and are looking out for you. I had a heavily advertised company tell me that my AC was gonna die within days if I didn't replace for $8,000. I called Center Point for a second opinion and they not only "fixed" a small adjustment....they tested and said with some more coolant I'd be fine! These guys will look out for you. Just be nice to them and don't be a jerk and you'll never regret it.

nancy barron

I have had excellent experiences with Home Service Plus. Most recently a technician came to investigate and fix my air conditioner. He was timely, Knowlegable, and had great people skills. He let me watch and explained the problem he found and how he would fix it. I recommend Home Service Plus without hesitation!

Kathleen Nelson

Technician was knowledgeable and very informative about our air conditioning unit. He was pleasant and efficient. The appointment setting was very frustrating - an 8 HOUR WINDOW to be available, that's way too long. Our tech arrive early afternoon, if I knew that would be the case, I'd have run my errands in the morning!!! Also, my husband missed the call indicating when the tech would arrive and tried to call back to check on the message. It was VERY CUMBERSOME to try to get back to the scheduling team and find out what the message was for us. This is a big pitfall for this process.

Heidi Burmis

A very capable and pleasant technician took care of our dishwasher. We enjoy the prompt and professional care we receive through our Center Point Home Service Plus for all of our appliances, Fireplace and outdoor grill. Best Insurance Plan ever.

Paula Maidl

The repair person did a great job getting our A/C back up and running. Would have been 5 stars, if not for the long wait - 2 weeks - to get someone scheduled to come out to the house.

Hunter Henkels

My furnace blower capacitor went out on an uncomfortably hot week. The schedule was very quick and easy. The technician, Luke was extremely professional, finding the issue and fixing it almost immediately. He ended up finding out that my furnaces blower motor was going bad, however it was still functioning. He drove back to his shop and brought back a new motor, installing within the hour as he thought the current one wouldn’t have lasted more then a few more months. He didn’t have to fix it but he chose to go the extra mile and it was greatly appreciated! I could not be happier with my decision to have chose the repair plan.

Frankie

I have an expensive boiler, but it's 12 years old. Some of my appliances are even older. I thought that I better enroll in CenterPoint's (CP) Service Plus program before something needs repair or replacement. Good thing I did! The CP service professional came out for a routine service appointment and found a gas leak, which was fixed it in a very timely manner. The technician was friendly, knowledgeable, and arrived on time wearing a protective face mask. I was even offered space heaters while waiting overnight for the part to arrive. Thanks CP!

Daryl Lafferior

I called to inquire whether I needed to wait until my furnace failed or could have a tech come out to check it out. I was pleased to learn that a tech would come out and inspect the furnace for any deficiencies. He showed up as scheduled and replaced a noisy vent fan, cleaned the flame sensor, and checked for CO. Very happy with the service and well worth the monthly HSP fee.

Becky Sheppard

The service was fast, within 30 minutes of my phone call the technician was here, he was polite, courteous & explained everything to us as far as possible issues to keep an eye on & enlightened us on new options Center point has to offer as well! He was awesome as well as the young woman that took the original call & dispatched the work order. You rock!😊😊😊

Angel Scott

I have a limited service plan. Really helpful in diagnosis of problem. Slow on getting parts. Really a bummer if you need something asap. Once they have parts the service is usually pretty good. The techs are mostly nice. I liked the one on this call.

Roger Kanitz

My furnace stopped providing heat overnight. Called Centerpoint about 6am and reported the problem and got in the line for assistance. I had a technician working on the furnace a couple of hours later. He identified the control board was as bad and put in an order for an other. It arrive in a couple of hours to my door. I called and had a young man putting in the board about 8pm that evening! He showed me the fried board and one of the plugs of the wiring harness was damaged by the high heat. He called in the wiring harness and restored my heart. The next day the wiring harness (complete) showed up at my door. I called and scheduled an appointment to have it put in. Monday morning before 8 am another technician arrived and an hour later he had rewired my furnace! Great responses from all hands. Superfast parts support and great responses from on site repair!🤩

Christine Pagel

The CenterPoint employees are nice and they seem to know what they are doing, unlike the contract workers who come for the annual tune ups. The 6-8 hour windows are problematic. Even Comcast gives a two hour window. Even a four hour window would be acceptable.

John Wilson

I don't like sending in those cards that they give you to rate the experience. I have had great experiences each time I've used Home Service Plus. Each technician has explained the issue and has always fixed our problem. I would like to express to each technician that has come to our home, thank you! You are appreciated!

Mary Rooney

Response time was great! CenterPoint delivered space heaters within an hour, service man was called to a gas leak when he arrived at my home - came to my home immediately after gas leak call, and service man stayed extra to make sure my furnace was up and running. Great communication and SERVICE by all!

Heidi Voss

I set up an appointment to get my furnace/ac fan fixed. I was notified when the technician was within 30 minutes away. The technician was respectful, efficient, and fixed the problem quickly. I was completely satisfied with my experience as a HSP customer.

Jon Ciatti

Have always had good luck working with them. When it's an emergency, they are available. When it isn't, scheduling a repair is really simple. A great resource to have when you own an older house with less than new appliances.

Susan Beck

I had a furnace that wasn't working in our recent extremely frigid weather. CenterPoint had a service person at my house within four hours and they were able to diagnose the problem quickly and efficiently. I'm very glad to have the Home Service Plus plan.

Jannyce Barnes

I have had Emergency Service Plus for 20 years and as a single person and widow it has been very valuable and gives me great peace of mind. I also have the replacement plan and got a new freezer, no hassles. The service techs always know what they're doing they're polite and professional and explain things to me and answer my questions.

Nancy Haas

Aske do have the burners cleaned on the water heater at the same time I got my furnace yearly serviced. Told no problem. Repairman would not do that when he got here. now I have to reschedule another 4 our time slot to get that done. Not good. They should pay me by the hour for waiting.

brianna hoang

I have the repair plan! I’ve had to use it every year! i definitely use the money I spend yearly on the plan. It took a little bit for them to get out to fix my ac because of busy season but they fixed it that day they came out! had spare parts ready and everything!

Randi Alayne

Bruce was very personable and listened to my concerns completely. He identified the problem immediately and went right to work to fix my water heater. He gave me clear advice on expectations of the quality of my water and how long it would be untill it was resolved. I am very satisfied with the service I received.

Luann Hake

We have carried Home Service Plus for probably about 10 years - BEST thing we have ever done! They have saved us numerous times from appliance failure and we have purchased and replaced a few items with Centerpoint as well. The technicians have ALWAYS been pleasant and knowledgeable. A+

Sandy Vargas

This was a good visit and the technician saved me hundreds of dollars. He checked over my furnace to see if there was any maintenance needed. He found that it was in good working order. Changed my filter and gave me a few pointers. Thanks

Evan and Jodie

They did a great job with my fridge. The technician made calls and ultimately came back the next day with another expert and figured it out. They called for a part, went to get it and came back, They were friendly, professional and worked thoroughly to find the cause of why the fridge/freezer was not cooling properly. They were on time and not at all in a rush. Glad my wife signed us up for this!!

Brad Welsch

The tech was friendly but did not leave with the problem fixed to my satisfaction saying that our AC was working fine but even while he was there it would not cool the house down to 72 degrees. We were able to cool the house down to 68 degrees last summer just fine.

laurie roche

The technician was good and was polite. But when I had talked to scheduling for my appointment I told them that my ice maker makes ice but does not dispense. When the technician came he said right away that they do not cover the dispenser! I wish the scheduler would have known that, basically a waste of the technician time

Jason Dahlke

I had a technician come out to repair my dryer. The tech was great to deal with and even let me know about a recall on my washer that Samsung had issued. It was great to know that even though he was not working on my washer he still was looking out for me as the customer.

Laura Anderson

Excellent service. Told us originally that the parts for our freezer repair might take up to two weeks, but they arrived the next day! Technician installed them promptly.

dj hart

I've had two different tech guys out. One came out for what I thought was a water heater leak. It turned out to be the pan that collects condensation from the AC. He straightened it out and unclogged the drain to fix the issue and then checked the furnace. The sensor had shorted out. Three appliances checked and serviced for one call! The second one was for the dishwasher. We didn't figure out what was wrong with that, but he checked it over carefully.

Angelika Erhard

100% pleased! Professional service and attitude and service men even found a minor gas leak in hot water heater that I was totally unaware off. Furnace service great (!) and not only cleaned the gas fireplace but enhanced the esthetics - refuse to switch from Service Plus to anyone else - a "must have" service (especially in frigid Minnesota) - peace of mind!!)

Jeannine Schultz

We called at 1 of the highest volume for calls CenterPoint had this winter. A professional came at 8 pm & got right to work in my freezing cold garage. He got my hot water heater fixed in about an hour.😊 When he left his goodbye was “You should be in Hot🥵 Water in about an hour” Professional w/sense of Humor. Loved it!! …

Elizabeth Corkins

When they finally did show up, the guy was really good, didn't take too long. The guy was nice.

Tara Langhus

Our hot water heater went out 5 days ago. HSP was there the same day and diagnosed the issue...we needed replacement. It sounded like an easy situation...HSP had installed the current unit 10 years prior and we had 2 years left on the warranty. They scheduled a plumber to install the very next day. Turns out, there were some code changes that we would have been in violation of if they just plugged in the new unit. Of course this all happens when we hit the weekend. It’s a long story, but what seemed like would impossible turned into success after some creative thinking, brainstorming with the city inspector and good ‘ol elbow grease. This team is professional, responsive, knowledgeable, and compassionate and that includes the plumbers (etc.) they contract. We are repeatedly reminded of what a great deal this program is!

C. Brown

Our water usage was high for our last bill. We were told to have someone look at our hot water heater. Since that was covered under our HSP plan, we made an appointment. The very competent technician arrived from CenterPoint and gave us some very helpful information which we hope will take care of our problem. We were very pleased with this visit. Overall, having an HSP plan is expensive but worth it when needed. My only complaint is that two of our last three appointments the technician showed up several hours late. Each time we were forewarned by an HSP scheduler during our appointment time that they were running late due to a heavier than normal load and our tech would be multiple hours later than the latest time of our scheduled window. I think the problem is that they need to have more technicians. Just my opinon.

Kendra Seth

Centerpoint Energy Service Plus is very reliable and trustworthy. They've always been available when I've needed them and every technician that's ever come out to my house has been very respectful & friendly. I recommend signing up for this service as it's a great value for the monthly fee & peace of mind knowing that if something breaks down they'll be there asap and get you up and running again.

Michael Athorn

Technician was excellent and knowledgeable. Spent an extra 15 minutes explaining to me what he did and how I could possibly do it without making a call next time. Explained other parts of my furnace I didn't understand as soon as he realized I was interested. Think his name was Scott. He's the man.

Stuart Henry

We smelled gas in the evening. The inspector was there within an hour, and found problems with recent furnace work (completed by a different furnace repair company). Our inspector handled the work himself the next morning. Great service, and CenterPoint will be our first call for furnace work from now on.

Ed Calkins

In early May my heat stopped working. I contacted HSP and they sent a repair technician out that night. He found a couple of problem and was able to fix one that night and ordered the part needed to repair the other for the next day. He showed up to replace that part as soon as it arrived. Excellent service. Thanks

Ginger Chezik

We were very pleased with our service from Center Point Energy. We had our dishwasher and furnace repaired. The service technician was very thorough and helpful. He offered tips for cleaning and running the dishwasher. We were very glad we have Home Service Plus.

Ben Brickson

Amazing job by Home Service Plus! Our furnace went out overnight on Saturday and we woke up to a 50 degree house. We called Home Service Plus at 7:30 and they had one of their top technicians out here by 10 am. Everything was fixed and we were back up and running by 11 am!

Martin Fergus

We had a new furnace and air conditioner installed. We appreciated the professionalism and friendliness of the installers, as well as the quality of the work. This has been our experience every time we have had work done by Home Service Plus.

Puneet Jaiprakash

Too much lead time - more than a week - between scheduling the appointment and the technician making the visit. That's not good sign and makes me question whether I should continue. The technician(s) that came over were great and awesome. Hence, the 4 stars (instead of the 5)

Chris Reynolds

Great service, I’ve never had to use HSP before and was always curious why so many people pay a monthly fee for a service they might not use. Now I understand. The furnace was not working. It’s -15 and they came and serviced the furnace. A quick fix, flame sensor was not working. Problem solved the tech had a quick look through to see if anything else needed replacing. Great service and worth the peace of mind!

Susan Gillham

His name was Matt. Very pleasant. Got right to work. Wore those paper like things over his shoes. Turned the thermostat up and Went down to furnace room right after he came. Did the worked he was supposed to do and came back upstairs and told me everything was working fine and gave me the packet of what he had done. Turned the thermostat down to what it was when he first arrived. I would have him over for repairs anytime. H also cleaned the refrig. Vent in the kitchen.

Jason Allen

The Tech was courteous and professional. After taking a look outside and replacing a part, he came back in to run some tests. He determined that due to the outside temp be cool, he wasn't going to be able to provide accurate reading. He informed me that he would put another ticket in for him to come back out a few days later when it was going to be warmer out to take reading to determine if the issue was fixed or not.

Jim Lossing

I have been a customer of counterpoint repair plan since 2006. Overall it has been a good experience. I also had them replace our furnace and a.c. That was a very good purchase:their price and installation was vey good

karen “BelieveNMagic” arenz

Although we were able to figure out the problem before he pulled up. He still took the time to check out our water heater and in doing so found a gas leak and was able to fix that promptly. Turned out to be quite the blessing. Thank you CenterPoint! Karen

Lin Qian

Overall fast response. I called in the morning for some furnace problem I suspect, and they sent someone right away to check on CO emission, and then sent a repair person that night to check on the furnace. Also had an incident with my water heater in the summer. It was diagnosed the 2nd day, and repaired in a few days after the part arrived.

Alexander Ross

Showed up on time. Was courteous, quick, and knowledgeable. Explained exactly what had happened and what he did to fix it. Saved me from purchasing a new dryer. This was the second time I've used this service plan. Great experience both times. Well worth the cost.

Becky Sun

HSP is great value for the money. I don't have to worry about unexpected costs, as the plan is super generous: ALL parts and labor are included. The technicians are honest, friendly and reliable. I had a similar plan from the for-profit company Bonfe, but they charge exorbitant rates, and I always feel that their technicians work on commission and thus try to sell products and services that I didn't need. I have nothing but good things to say about HSP, and their technicians have helped my older appliances — the ones that came with the house I bought 13 years ago! — keep running smoothly.

Jason Ostenson

Center Point Energy Home Service Plus usually sends out knowledgeable repair technicians who resolve the issue on the spot or order the parts that are needed. Tie the repair service with the replacement service and it's spot on. Always nice to know when my appliance dies the replacement plan kicks in and helps refund the purchase of a replacement!

Tami Allen

Never fail to get Sh%t done

Lynn Forrest

We have a boiler that started to make a funny noise. Mr.Chue #4718 took a look and made the time to do the job well. I felt he did an amazing job that included a new pump. He had some challenging issues. We've had a boiler before,and felt good about his experience and knowledge.

Gary Post

Three out of four times they have failed to do a complete repair on our appliances. This time they could not find ignitors for our gas cooktop. Service tech said I could take it apart and go try and match up the part with a supply store. This isn't my job or why I pay for this service. Two prior times they said the appliance was not repairable and told me I had to buy a new one. Their replacement plan pays about 10% of the cost of a new one! Poor coverage for the cost

Terry Riebe

Today we had two techs come to our house as the A/C had problems. It turns out it was the thermostat had a bad wire. It was one of the WIFI ones. We change it to a different type. ( NOT A WIFI). You should know that the two techs #6457,and # 6434 were very nice. They explained what happened and how to program the new thermostat. We are very happy with the service. Nice people to work with, and they know there stuff. Thank again Guys ! Great Job !

Paula Quinn

As a single woman I depend on Centerpoint Home Service Plus and AAA to make my life manageable. They have never disappointed me with the level of service and expertise offered. No matter what time of day or night, rain, sleet or snow they SHOW UP.

Debra Apuli

I had technicians out twice this week; once for my stove and once for my furnace. I received exceptional service and great workmanship. All the repairs were 100% covered saving me hundreds of dollars!

Heather Johnson

Ermias, my technician was exceptional. He was kind, comforting and knowledgeable. He talked me through the problem and potential issues I may encounter in the next 6 months with my furnace. Had to make an extra run for me but fixed what could have been a dead furnace in just hours. I love the security of having HSP and recommend it to all my friends and family. Ermias went above and beyond. A++! Thank you!

Daniel Perry

Very professional and thorough. The tech arrived on time, diagnosed and fixed the problem with our refrigerator/freezer in a timely fashion. And the best part, no repair bill to pay at the end! It would have cost over $300

Fred Kocher

The guys that came out were the most professional service people I’ve ever had do repairs in my house They told me several times “Thank you for your business”. They worked hard and were efficient Absolutely the best!

Leah Burns

We have used Home Service Plus on numerous occasions and have never had a problem. They are always on time, very friendly and most go above and beyond what we expected.

Victoria

The service was terrific. The technician went above and beyond, walking a first-time homeowner through how to bleed radiators and add water to the boiler. He brought what I thought was an unusable gas oven to life. Was so grateful for his help.

Julia Schirmers

If you don't mind waiting weeks for appliance repair to be scheduled, then it's awesome to have a complete repair plan. It's peace of mind. But, I'm not very happy with how far out most things take to actually get repaired.

Rob and Bri Schmidt

Always prompt, always courteous, always helpful. I has two appointments on two properties during the cold snap and they had people out to restore heat ASAP. The technicians are knowledgeable and stocked with common parts they may need.

Scott Nelson

My wife and I returned home about 2pm on a Sunday and noticed the house was a degree or two cooler. After checking a couple things, I found the furnace was not working. I called HSP. They were out to fix it that night! My 90 year old farther lives with us and that was my concern so I was ecstatic they came out sane day. And on a Sunday! Thank you!

A. C. Wilson

I have had years of excellent service. Plus I have learned a lot about preventative maintenance on our various appliances and our major systems like heating, hot water and A/C. I have not ran into a technician who did not know how to get the answer for whatever kind of service he needed to perform. We have everything in our house covered.

Allen Frechette

I had to switch service providers for my furnace and water heater last year after the company I had been using (that installed them both) sold out to another company. When I had the new company come for an annual service check, they falsely tried to convince me that they both needed replacement. They even red tagged my furnace for CO. Since we have a CO detector near the furnace that had never registered a problem, I doubted their diagnoses. I immediately called CenterPoint Home Service and they came out quickly and found my furnace and water heater simply needed some cleaning. They worked fine all winter. This spring my furnace was rattling our basement door when it ignited -- like too much gas was in the chamber before the burners ignited. The CenterPoint Energy Home Service technician correctly diagnosed the problem, ordered a new regulator and arranged for it to be installed, which happened a day later with a different technician. I have professional experience in the construction field and I trust CenterPoint Energy Home Service.

Renee Dugas

My fridge started making a horrible noise and I was terrified it would be a serious problem. I called Centerpoint and they had a technician there in only a couple of hours and he fixed it in less then 5 minutes! I was so thankful and the tech was very nice and courteous and considerate with putting booties over his shoes so as not to track in dirt since it was raining. The tech was very knowledgable about the problem.

Boaz Erickson

Jim the technician is an asset to your organization, he has always been friendly, professional and very informative of the service that he is preforming, and always gives great advice on how to get the maximum use out of our appliances, which over the years has required a lot of TLC from him. WE greatly appreciate all that he has done for us.

Linda Smith

I love Home Service Plus 💕❤️💓💞. For just a nominal monthly fee, my appliances plus gas line from the meter to my house is covered if anything goes wrong. I've had to use the service several times & if I'd had to pay out of my pocket, it would have been thousands of dollars. I have 2 brothers who live in different states, whose gas companies don't provide this type of service. They couldn't believe what I pay for what I get. Believe me, we're very very lucky to have Home Service Plus here in the beautiful state of Minnesota. I'd never be without it! Thanks to all the people who work there, they're great!

Rachel Gall

We've used them two times recently: The first time we tried to set up a boiler tune up and mentioned that we had been having headaches. The woman sounded concerned and had someone there within 30 mins, at 10PM. Turns out we has alarming levels of CO. Practically saved our lives! The second time was on Christmas day we noticed it was chilly and our thermostat had no power. We called them and again they had someone out within 30 mins. One part had blown on the boiler making it not work. The guy left and found the part, came back and fixed it. All on Christmas Day!

Nels Chellen

We have used Home Service Plus technicians for years and will continue to for as long as we can. They are terrific! We highly value the win-win relationship we buy from them!

Jennifer McGrorty

Pushed me off a couple days. The repair went well. Happy with the final result. Dryer repair.

Maureen Larson

We have a gas fireplace that is one of the newer, more efficient ones, but has proven to be quite sensitive to adjust. Our technician, Cody, came back a number of times and was very patient until the problem was resolved. It was frustrating at times because he tried a number of fixes that didn't work, but kept at it until he found the problem and got it fixed.

jine jayne

Utilized their service 4 times already. I have 9 equipment covered. The service people are knowledgeable. Only thing is that during summer, their AC repairmen are in high demand. To schedule ahead of time and make sure you are calling them frequently during the scheduled day or else the dispatcher won’t dispatch timely. Just for AC though.

Daniel Opare-Addo

They are still trying to figure out what part our Stove needs to make it work properly.

Judy Haapala

upgraded my dryer outlet. Very professional and friendly and did a great job of clean up. great experience and it felt safe to use my dryer again and it was up to done.

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