Reviews of Sears Appliance Repair. (Appliance Store) in Los Angeles (California).

Sears Appliance Repair

607 Reviews

239 Comments

Appliance store

Appliance repair service

2650 E Olympic Blvd, Los Angeles, CA 90023, United States

Description

Information of Sears Appliance Repair, Appliance store in Los Angeles (California)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Sears Appliance Repair

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Reviews of Sears Appliance Repair

Lorraine Alice Calderon

My mom and I went to Sears frequenty for my cothes and toys, when I was a kid living in Wyverwood during the late 60's to the mid 70's. Wish I could see photos of the inside of the building so I can take a walk down memory lane. I miss those days, and I miss Wyverwood, and my mom.

Argentina Guerrero

Carlos, the service technician, called ahead to ask what the issue was so he could be prepared. He arrived on time and proceeded to check the refrigerator, and based on what we had discussed previously, he immediately found the issue and fixed it. He replaced the broken part with original mfg. parts and finished up very quickly. He was polite, explained to me what he was doing all the time he was there and once finished he cleaned up and left. all within a very reasonable amount of time. Greta service and I highly recommend Sears Services.

Susan Barajas (Bella)

After Sears rescheduled me twice third appointment. technician arrived with in the time slot. Ran his tests explained what’s needed and what it’ll cost gave me a %50 discount less then a hour polite had his mask I’ve always loved Sears appliances & repair service Thank You Repair service .

Dr. Nadine Diaz

The Sears representative was superb! A++++++ grade! Truly he was very helpful. The cylinder needed to be attached to the wall and he went out of his way to help me. He was very thorough and did an excellent job!! Compared to the last person/woman who came out to my home in January 2019 who was not helpful at all, this time in 2020, I am very pleased with the person/man who maintained by Kenmore stack-able Washer/Dryer unit last week. In closing, please give the gentleman a raise for his hard-work and representing Sears to a tee! Sincerely, Dr. Nadine Diaz

Yolanda Jaimez

Manny was the technician who diagnosed the issues with my Whirlpool refrigerator. However, it was working perfectly by the time of his visit. Manny performed maintenance on my appliance and assured me that I had 90 days to request additional service should the issues resurface. Hopefully, my refrigerator only needed some TLC and will function properly for another 5+ years! I highly recommend Sears appliance repair...it saved me from purchasing a new refrigerator!

Manuel CaliDash

They answer the call and do try to help but the appointment and service part is disconnected. Meaning if you make an appointment you have to call them to confirm on changes. I recently had a fridge go bad, schedule a diagnostics check and found out the part was covered by warranty but not the labor. The tech ordered the part and we schedule his return the following week. The part arrived and then the day came to get it installed and no one showed up. I called the following Monday and they told me that I was supposed to call them that the part had already arrived. Now, HTH am I supposed to know that when we already had an appointment. Long story slightly short(lol) had to reschedule and wait. That's why the 4 stars.

Emilio Pulido

the technician doesn't use face mask when show up, not have with him the material for repair the issues reported when I was call for maintenance service. I am disappointed with the service I received.

Kathy Kovesdi

The technician was very professional and did a very thorough job. Even before the refrigerator needed this repair, it wasn't cooling properly. However, since the technician replaced the evaporator fan, the refrigerator is cooling better than it has in years. The technician who serviced my refrigerator had done so before and had always done an exceptional job.

Anthony Sanchez

The technician was extremely courteous and professional. He had my Dryer repaired in a timely matter. He even went out of the way to any all my question and concerns. Very pleased with the Sears Technicians and have been for many years.

Maria Hernandez

Even though our 1st scheduled appointment was cancelled on the same day of appointment, once the technician come to our next scheduled appointment, fridge as fixed within 5 hours! Diagnose only took 20mins. Replacement was ordered and delivered within 2hours. Tech return within the next hour to replace and done!

Fausto Escobar

Everything went well from the initial call to the service. I received plenty of updates regarding the appointment via email. My only issue is that I was notified that the appointment had changed from the original time window, but a couple of hours later, it changed back to to the original. The technician was excellent. He explained the problem, the cost of repair, and worked quickly and efficiently.

Tim Centola

Johnny Q, our repairman, was so professional, on time, and repaired our washer and dryer. He gave us helpful advice on future maintenance. And took social distancing seriously in this time of crisis. We much appreciated his good service.

Doreen Ontiveros

I had multiple issues with my Samsung refrigerator but the Sears team was able to diagnose the problems, order the needed parts and complete the work in a timely manner and best of all, the cost was reasonable. Polite, professional service... I couldn't be happier.

Lynn K

I had a microwave from Sears from 2003...it was working fine until the heating element/glass table inside was not spinning or heating food. First tech was very thorough with testing and stayed about 2 hours to figure it out even though I am sure he had a heavy schedule. He thought it could be one of two items (motherboard, latch for door and possibly another type of fuse) and ordered all the parts. The second tech figured out that it did not have to do with the motherboard, rotating engine or the latch for door..just 1 or 2 fuses. It was fixed and very happy to have such technically trained staff go the 11th mile. Also, the fact that I could set up an appt with tech 1 right there was great...I was hoping he would be the one to return but Nick came instead and problem appears to be solved.

Fiona Karlin

Technician was professional and efficient in servicing the six appliances he came to do the maintenance service on. However, service for the other two were cancelled that morning. And it is unacceptable to give me a window of time from 8am to noon - and arrive at 2pm.

Valerie Henderson

This tech was very knowledgeable and very helpful. He went over and beyond his job to make sure everything was in good working order. My machine is running great! It has not ran this good since I purchased it back in 2000. The other tech did not seem to care. This tech did a great job.

donna polichar

The serviceman was great. I had to reschedule this appointment to a second date because of overbooking. This is not a complaint about the service tech - it is about the manner in which appointments are scheduled - too many in a day which doesn't allow for the normal situations that require more time than anticipated.

loretta holt

The service tech that came to my home took time out to explain to me what he would be doing and why on the dryer. And on the washer, he just basically make sure it was able to go through it cycle without any problems. After the job was completed, he make sure he left the area clean.

Lorrie Fimbres-Morales

Jose is the best Sears repairperson. Neat, clean, knowledgeable and solves the problems.

Shadowh Renzo (SeaJade)

Horatio, the repair tech that came out was very polite and professional and didn't waste any time fixing ice maker. The service provided was great.

Dara G

Service was perfect. I deducted one star because it took more than 1 week to get the service. This was on a purchased warranty. If I were paying they would have come out immediately. Doesn't seem right.

Carmel of St. Teresa

John our repairman was very helpful. He helped us better understand what the problem might be with our washing machine. We were waiting for parts to be replaced at this point. Replacement was successful and our machine is working fine.

Marcia Jindal

I really appreciated the quick response I received to solve the problem. A part had to be ordered for our dishwasher and it came quickly so that it could be installed right away. Did not have to wait weeks for the repair.

Gabriel Aquino

if I need an appliance,I know where to go

Nancilou Biscotti

Technician was on time and was very polite. He also seemed to know what he was doing, gave me a few good tips and pointers. This was a warranty check on my washer and dryer. I'm satisfied.

Ginger Johnson

I loved our service for our Dishwasher. Even tho it is old we kept up the Sears Warranty and are extremely happy we did. We got more than we bargained for. Virginia from South Gate, CA.

Cherry Cooper-Hall

The repair man was super friendly and knowledgeable. I would have gave sears five star but the service man was late. However he did call before the appointment time to inform me that he was running later than my appointment window of 8am-12pm.

Maria Elena Hernandez

Other than having to wait over a week for the appointment, the service was perfect. The service agent called 20 minutes ahead of arrival time, arrived on time, had the part, finished in a jiffy, and vacuumed the dust in my dryer to boot. He was polite and friendly.

Holly Tempo

The repairman was very knowledgeable and effective. He took care of the problem, explained what was wrong and double-checked to make sure my washing machine was in working order. I'm very satisfied with the service.

Joseph Suarez

The service tech was awesome. On time, gave me a quote, and had the parts and fixed the range in about 30 minutes. He was nice and professional. Would definitely use them again!!

Esther & Bob Thaller

A rodent chewed a hole in the water supply hose to our Kenmore dishwasher. The repairman was prompt, efficient and friendly, with good advice on how to prevent the same thing from happening again. The only downside was that it was an expensive repair

Rusti LaCour

Service man came, explained what the problem was, replaced the part and out the door. Very friendly and informative. Did not take long at all!

CHRISTOPHER GARCIA

did the repair but felt like the technician was in a hurry and didn't want to address other issues I had concerns with. Now I have to schedule another repair date as my fridge is still not working

Pamelia Wiltz

The gentleman that repaired my refrigerator was professional ,polite, and through. He did an excellent job. I was very pleased with his service

John Grier

I just like to say that I'm very pleased with the service. The man who did the job was very professional, patient and his attitude was good. He's definitely an asset to sears. Thank you.

Leon Wagner

Service technician was excellent. Diagnosed problem within a few minutes, but had to order a part. Came back same day with the part and replaced it really fast. All service calls should be this painless.

Marie Jo Bulchand

Both technicians that came were properly geared with masks and knowlesgeable of the problem we have in our Kenmore washer. I am very pleased of their job and now my washer is working as expected. Thank you

Rosemary Lackow

The service person arrived punctually, he explained all services, made the repairs quickly and also helped use understand the level of maintenance we need to do in the future to keep the dryer running well.

Lorie Bethel

Our service was great! The technician was very knowledgable and worked quickly. Wonderful experience. Thank you to our service guy.

Jim Brown

The service was great. The repairman was very knowledgeable and attentive to the problem. I will definitely be calling Sears in the future for any repair.

Rosemary Watson

The repairs went well. I was able to get an appointment within a 2 day time frame. The repair person arrived within the designated time period. I was happy and satisfied with the experience.

Letitia Wright

The service was much better this time around, because the problem was fixed. It was my second appointment in 3 weeks for the same problem. The first technician wasn't able to pinpoint the problem, but the second one was and now it works beautifully. Definitely recommend that the Protection Agreement for every appliance. Especially refrigerators.

Irvin Paik

There was a lot of confusion over the ordering of parts and arrival time of the technician, but repairs were done quickly. It is very inconvenient to have two visits, one to diagnose and order the part and a second to install.

Renee Fuentes Campa

SEARS REPAIRMEN ARE THE BEST! I ALWAYS MAKE SURE TO REQUEST A SEARS REPAIRMAN. Twice I had the job out sourced and both times I had horrible service. One didn't even return to do the job needed.

kathleen hartry

Very satisfied with the service. The technician checked my dishwasher and said that it was in good condition. He refastened a loose panel at at the base of the machine and recommeded I try another dishwasher product.

Ruth Friedman

The repairman arrived within the time window. He worked carefully and dilligently to address the problem. My range has a glass top and is easily damaged when sliding it in or out. The repairman heeded my concerns and resolved the issue. Great job!

Daryl Street

This was the same problem with my water heater that occurred two years ago. It was the same Technician and he was excellent, efficient and thorough with the repair. Unfortunately, the design flaw keeps causing me to call and he to return.

Hilda Tunstad

Great service. Would have given 5 stars, but had to wait 2 weeks for a part. Other than that, all went smoothly. Thank you.

Sara Martinez

The first repairman that came out was very rude and inpatient with us while we answered his questions and was very condescending, but the second time a repairman came out it was a complete turn around! He was very helpful, respectful, and just an overall great repairman! He answered any questions we had with the utmost respect.

Madeline Drake

Ultimately they did a good job but it took 2 trips and 2 weeks. The first repairman ordered a part but when the second repair man came to install he could not because the washer needed a second part which took another week to come in. It was my clothes washer and it took a while to get it right so it was a big inconvenience.

Eugenia Calloway

The service technician kept me informed of his arrival time. He was very professional and knowledgeable about the problem of my heating system and I was simply pleased with his clarification. The problem was resolved...

cparras2001

Technician was helpful and knowledgeable of the repairs needed. I was very please with the service performance and the time frame it too.

R C

Tech arrived much later than the time selected. It was frustrating having to wait so long and to keep calling for eta. But when he finally arrived he completed repair in a timely manner. So much so that I should have been first on the list. It was quick. Things are working good so far.

Ruperto Gumban

It took no longer than 5 minutes to effect the repair. The tech repairman was most courteous during the repair answering all my questions. I can really depend on Sears for all my appliance problems

Pat Yarber

My repair person was the best I have received in months. He was very professional, neat, knowledgeable, displayed great manners, and put customer in customer service for Sears. This person helped validate why I have a service agreement on my furnace. He deserves a raise. Definitely a keeper.

David Vanderbilt

My technician was really a nice guy and figured out the problem very quickly. I was very concerned though when I questioned him about the estimate for the repair. It was $237 in labor to clear a drain in the refrigerator. I was under the impression that the $99 service fee would be included as a credit against the $237 but it wasn't. The charge is outrageous given the fact that no parts were involved and it took him about an hour for the whole process. Will probably not use Sears repair in the future.

kemo51

they are very understinding and knowledgeble. i would've given them five stars acepected the forgot to put the seal back on the freezer door. but the freezer work's fine without it. thank u Sears

Jay Nelson

Sears representative was friendly and very helpful. My problem with the dryer was expertly repaired. Thank you!

Marlene Cienfuegos

I'm more than happy my dryer was fixed after waiting almost 2 weeks for my appointment to arrive and $80 spend at the laundry-mat. The repair engineer was also late. My appointment was from 8am to 12pm. He called me around 11:30 am to tell me my new appointment time was from 1 pm to 3 pm.

Nancy Berk

Our old laundry center washer would not drain after a pillow exploded in the washer. The repair person explained thoroughly that because our machine was old there was a possibility of damaging the hose when removing the clog. He performed the task perfectly and we did not have to replace the hose! He was very knowledgeable and professional.

Minnie Guo

the technician was very willing to help us check the problem of our dryer, and he tried his best to repair our dryer bby changing parts. Very good attitude.

Barbara Wells

Excellent service when repairman finally arrived THE DAY AFTER I was scheduled. I was told (and warned several times beforehand) to be at home from 1 to 5 on a specific day. I cleared my calenday accordingly and waited. About 20 minutes before 5 a person calls to say he can't come. He said instead promised he would come between 10 and 11 the next morning so I wouldn't have to stay home all day again. No one appeared until about TWO the next day. He said he was not the person I had spoken to the day before as he had not worked that day. I am very pleased with his service. But SEARS service appointment department is not at a satisfactory level.

Bettina Moss

The tech, George, really knew what he was doing. He diagnosed the problem within minutes where it had taken a prior service tech (not from Sears) over an hour and then he didn't really come back with a diagnosis. Follow up was amazing - arrived when he said he would, was in phone contact to give updates on parts and then showed up and installed the failed part. Washer is like new again. Couldn't ask for better service.

Alma Holland

I am very satisfied with the work, but unsatisfied with the process I had to go through to get it done. I was given a 4 hour window for Sears tech to come, but wasn't given 15 minutes for me to return home. My appointment window was from 1 to 5pm. The tech arrived at 1pm and left without calling my number before coming as they said they would do. Of course, they wouldn't send him back out, so I waited another week to be on the schedule. They gave me another date that would also cause me to be away at 1pm, so I asked them not to come before 1:30. This time they call at about 10 minutes to one, and we were able to agree on a workable time for us both. That is the reason for a 4-star rating instead of 5-star. A 4 hours window is a big window of time when my time is just as valuable as theirs.

Javier Rivera

5 stars for the work. 1 star for not being on time. 3 stars overall. The technician was pleasant, knowledgeable and professional. He worked efficiently and was very nice. He replaced plastic parts with metal parts at no charge and he cleaned up after himself so that my kitchen floor (he was working on my dishwasher) was not super dirty. The only (major) downside was the lack of timeliness. The appt window was 8 am - Noon, but the technician did not arrive until 12:30p.m. The 4 hour window is crazy enough...being late is not acceptable.

Patricia Levinson

Technicians came on time, we're efficient, andanswered my questions. I was pleased with the services and the techs who provided them

Robert Vaughn

The tech was very a efficient, saw the problem right away on my Water Heater. Changed the control valve which was defective and under warranty. Flushed the tank and showed me how to do it myself next time. Will use the Sears Service in the future. Excellent repair service on the appliance.

Jess Dolgin

I was told it would take 3 weeks for someone to come out to fix our refrigerator that is not working. Someone finally came out to fix it and had to order parts...its been 2 weeks and I havent heard from them. I called sears to follow up and they could not give me an answer but asked me to call the outside service vendor that was used. They gave me the phone number and it was disconnected. Update: Someone from the overflow dept took charge and helped us get someone to come out and fix the problem the next day.

Clyde Smith

Everything was great serviceman was upfront ,to the point had everything ,checked and serviced within 15 minutes,did a great job

Rachel Cohen

Raj was very professional, expedient, knowledgeable, and I have no issues with his service at all. He was great. I do have issues with Sears's service protocols and quality of products though, I would not want anyone else to go through what I did with my refrigerator. I will not buy Kenmore again.

janet's planet Los Angeles

Technician arrived in a timely manner. He was polite,personable, efficient with a good command of ENGLISH, and knowledgeable. He diagnosed and took care of my problem in no time. My BEST Sears experience EVER. I will use them again

Laleda Lacy

You workers were very professional. very patient with mewhen I asked questions. The work they done was well done. Thank you for excellent service. Thank You Mrs. Marvel Lacy

John Rengstorff

The technician was on time and professional. He did a thorough exam of my fridge and asked questions as he explained what he was doing. He found no functional problem and suggested what to do to prevent further issues. This as opposed to a non Sear's handyman who had proclaimed the problem was the "chip" and recommended a costly repair!

Shana Bishop

The repairman diagnosed the problem and had it fixed in short order. Very pleased. Machine is working great.

Gerry Fagoaga

The service tech was pleasant, respectful, efficient, and particularly, was considerate in explaining how my dryer's cycles work so I could understand.

Ina Zec

Technician came on time. He was very professional and helpful. He checked my washer and gave me some useful tips.

Mari Bregeon

I called Sears Repair service since my washer was making rattling noise and the vivration was bothering the next door neighbor. Making online appoint was easy and quick. I could even have made one on the same day in the afternoon but I made it on the following day 1 to 5 pm. There were several friendly reminder emails for the appoitment and the heads up mail came in when the technician was heading to my place. I thought it was very helpful since i would lije to know exactly when the person shows up within 1 to 5 pm timeframe. The technician showed up almost right after 1 pm. He was very polite and cotecious. He immediately started analyzing and told me the cause and solutions. When I approved it he started balancing the washer drum to level. He also found that the air exaution pipe was torn. When he pulled the washer unit out from the hookup, he even helped me clean up the hookup which was filled with ton of dust. Within 40 min or so the washer was placed in center, balanced, exaution pipe was replaced and the hookup was cleaned up. I am very happy with the service and would recommend anyone to call Sears for repair service.

Kathy Gronau

The repair person arrived one day after I contacted Sears Repair, luckily. He figured out the problem quickly and fixed it. Not a big production, which I was worried about.

Lori Naka

The tech phoned me 30 min. before arrival. He made the repair and explained to me and showed me (on the defective part), what was done to resolve the issue. I have had 3 other appliances serviced by Sears in the past month. BTW, they were not Sears' products. This is for various kitchen appliances in an apt bldg. The techs all followed the same protocol and all showed up on the early side of the window-of-time that was given to me when I scheduled the appt. The convenience of being able to order service online or by phone works well for everyone.

Elinor Johnson

The last experience I had with the service department was very quick. the repairman came in and could tell automatically what the problem was, and had the part replaced in less than 10 minutes!

June Bloomfield

Service was great. The two men were professional, services the vents and everything else. It was a pleasure to have them here.

Eileen T. Erickson

The individual who performed the maintenance check on our refrigerator was thorough and pleasant. Great job!

Alex Dunne

The repair person, Edwin, has been extremely reliable, professional, knowledgeable and friendly at both stages of the repair process. I am very satisfied with his most capable services.

Erick Mitchell

The Sears professional did a great job of repairing my dryer. Explained how the part he was replacing worked in conjunction with the overall function of the dryer.

Kelly McNair

Great experience with Sears service on my washer. Samir took care of everything! He was prompt and kept me posted on his arrival time along the way. He was very courteous, diagnosed and fixed the problem in very little time! It has been a week, and the washer is working beautifully again. Thank you Samir and thank you Sears!

Suzanne Freeman

He was fabulous and very attentive. Best Sears service I've had.

Tyler Buschman

Great experience. The repairman was on time and quick. I'd use these guys again.

arno&penny furstenberg

The repair person was friendly and speedy and tested the temperature to make certain the air conditioner was functioning properly. The only problem is he couldn't fix the rattling noise that the front panel was making. I asked him to fix it and he said it was the installer that should have done it. I didn't like that answer. So with little pieces of cardboard it appears to stop some of the rattling. Ridiculous for a $1,000 machine. Not good Customer Service.

Yvonne Gandara

My most recent service visit to install a new panel on my Kenmore dryer was done quickly and efficiently. The service technician contacted to inform me that he was on his way and arrived within 15 minutes of his call. I have used Sears service for a very long time and have never been unsatisfied with their service.

Jide A

5 star to the repair technician, James but No star to your customer service. We are scheduled from 1 - 5 pm but repair tech. did not arrive until almost 7:30 pm due to being scheduled for more calls that he can possible do in a day. Sears customer service or call center should have notified us so that we will not have to be waiting from 1 pm to 7:30 pm

Victoria Siegel

So far so good. The washing machine was repaired that day. Tenants have not complained about it.

Darlene Jefferson

WE ALWAYS GET EXCELLENT SERVICE! THE SERVICE IS TIMELY,PROFESSIONAL AND FRIENDLY! THANK YOU FOR KEEPING OUR APPLIANCES RUNNING GOOD!

Tunasheart

Yearly maintenance was done on washer Serviceman was on time, courteous and efficient. Dryer was also checked and cleaned. He even replaced the broken handle which I was unable to put on.

uriel Gonzalez

Hector was very helpful He serviced my stove and explain step by step what needed to be done Very satisfied

TaNisha Harris

Service on dryer. We had it serviced 4 months ago and the tech this time said the back was full of lint. Well why didn't the tech who came months ago catch that?

Esther Joseph

Unfortunately I cannot recall the name of the person who took care of my dishwasher = at the moment - he was so good that I will ask for him again. I have to search for his name and did not want to hold this up. Thank you. Esther Joseph

david st james

We've had our dryer for a long time and have an extended warranty and when the Sears guys shows up he always takes care of the problem and has a good attitude to boot.

H Lester

Carlos identified the problem with my laundry dryer and performed a simple fix within minutes of arriving at my house. He was very helpful and friendly, advising me on how to position my dryer and avoid future problems. I could not be happier with his service. The $79 service charge was excellent value and I will not hesitate to purchase from Sears again if their repair service and customer care is this good.

Marcia Daley

This was a very pleasant experience with perfect results. Jeff and Omar were professional and very knowledgable. They explained the possible causes of the problem, and explained very clearly the process used to resolve the problem. Should any of my Sears appliances require technical attention, will request that Jeff and Omar be the team that comes out to service the the appliance.

Anthony Ramey

I have already sent one explaining how knowledgeable,capable,and helpful your technician was.Frank was completely professional

Janice Dudley

I learned good things about my dishwasher that I never knew! Repairman was knowledgeable, on time, and made my appliance work better than ever.

Mary Stowers

Sears repair has always been with excellent service. The people are knowledgeable and give quality service.

Angelia Grey

Kevin was very helpful. He also assisted me in signing up for Home warranty.

Mike Saki

The guys that come and attend to our air conditioner issues know their stuff. They isolate the problem every time. Unfortunately, we've got to know some of them pretty well, since our Carrier has had several serious issues over the past few years. But every time they come out, they identify the problem quickly, and get us back on our feet in no time. Highly recommend Sears A/C support team for your A/C service.

martha

washer, dryer, & range, the tech that came was very professional and went above and beyond , thank you, as it was very important to me as my parents are elderly and i want to make sure they appliances are working ok

Genevvieve Welsh

Tech arrive on time, diagnosis the problem and gave estimate. Repair was done and he clean up after.

Jaime Martinez

Jesus was very knowledgeable about the equipment he was fixing. answered all my questions. hope he can come out if anything else happens

Thelisa Nunley

The repairman arrived on time and was very courteous. The "repair" that was done was sealing something that should have been done correctly when the refrigerator was manufactured.

Evie Marlin

A little later than the time specified, however, very efficient, clean and polite serviceman.

Stephen Macht

Repairman was prompt, but solved the problem only temporarily. I had to call and have the repairman come out with a part that he thinks will make the Bosch Dishwasher door work correctly. Now I have to SHOVE the door closed to have the latch make contact to start the machine. I'm still waiting for the part to be ordered and the serviceman to return to fix the dishwasher.

Terry Selb

It was very easy to schedule online and they kept me very informed as to arrival times. The repairman was very professional and reasonable.

Aran

Our washer was repaired within a week of making the call. Our water pump gave out only a year into our purchase. We were very glad to have coverage as we watched how much disassembly oir washer required. We made only two trips to the local laundromat while we waited for parts to arrive. Overall, the cost of protection agreement has more than paid itself.

alice stangl

Great tech. So nice. The best. Very. Professional. Thank you.

Steve Stone

to see the words "Loved it" for a service call seems like an elementary school age person wrote this .. unless there was sex involved, which there was NOT.. so this coming from Sears is surprising....

Katherine Diggs_

I am satisfied with Sears Appliance Repair Service. The repair person arrived early, he was very helpful, and give me tips on how to maintain my refrigerator in good working condition. I certainly do recommend that others pay for the annual maintenance and repair service that Sears offer on any appliance.

susan seidman

They did a quick and good job. They were also very cordial and polite.

DEBRA WINSKI

WELL, the guy came 1 1/2 hrs after the alloted time - 1-5 pm i think. he came at 6:30. and noone let us know that he would be so late until i called and had them call the guy and then have him call me. when they came the 2nd time, the guys were mad that the 1st guy didn't do the work and they seemed very irritated at having to do this big job. also, i think it is really ridiculous that they had to rebuild the machine - you should have just given me a new machine. it would have been more time and money efficient! the guys got nicer near the end of the work. but they really weren't too pleasant.

Hank Bunker

quality service, if not exactly timely. it's takes weeks to get an appointment.

Patrick Thomas

Armando, Technician, was very courteous and knowledgeable. He resolved my problem and advised me well on future concerns.

Kristina Rouzan

Rafael R. ID#516666 provided excellent service for my washer. Thank you. Darryl Rouzan

Gary Moody

Very professional and quickly identified and repaired our washing machine.

fourd0zs

it took a long time 61 days to get fixed but it works better than ever

The Toledo Group Mike & Tanya Toledo

The technician came early and was great. Although there was nothing to be done, it was a great experience.

Lani Yee

Dear Sears, The technician was very courteous and professional finishing the work. Thank you Sears, rs. Mrs. Yee

Eleanor Burian-Mohr

The technician had no idea how to pull the dishwasher out, and insisted I had put in flooring after the dishwasher had been installed, therefore rendering it immobile. When I explained the mechanism for getting it out, he argued with me. Finally convinced him. He pulled the dishwasher out and repaired the problem. Sears, it seems, is getting worse about how long it will be before you can get an appointment. I am increasingly frustrated with their maintenance policies.

Latice G

The repairman was courteous and professional. He did a good job.

Sheila McCoy

The repair man was smart, careful and very helpful

CHRISTOPHER “PAPA SMURF13” PINEDA

The employees are knowledgeable on the stuff you need for your appliances

Babsi Menina

My dishwasher stopped working at 3 yrs so I called a Sears technician to inspect after trying to troubleshoot myself first. The first technician inspected the dishwasher (under Sears warranty) and ordered parts including a new motherboard and motor. The parts arrived at my address a few days later and the second technician arrived as scheduled a week after the first technician's visit. He installed the new motor and returned the unused parts to Sears. The whole visit took less than 30 minutes and the dishwasher is working again. Satisfied customer.

Harry JonesJr

This is not the correct name of the technician that provided my service. I think his name was Jesus but I'm not sure....I am positive it was not Harry Jones.

Foghorn90 Leghorn

The repairman was well-trained and efficient. Job well done!!!

Martin Cox

The technician was fantastic, the arrangement from the office were not so good.

Jose Sanchez

* Thanks to technician Nolan F for the fine service on 1/6/22

Wanda Washington

Friendly, professional customer service. Dependable, safe and fast.

George Peace

The whole process was easy to book, the technician was knowledgeable, friendly and knew what he was doing. Thank you!!

Marilyn Granas

Very good. Satisfactory in every way, as I expected it to be from past experience. Marilyn Granas

Miya Elise Mizuta Lippit

The technician was wonderful. Very knowledgable, helpful, and kind!

Mary Barry

Derek was very professional and knowledgeable about my product. He also recommended I get a home warranty plan from Sears. He called the service center and I was able to get the warranty before he left my house. I am very happy and satisfied with the service I received from Derek. I will recommend to my neighbors to get a Sears home warranty plan.

Claire Gentry

We have had t wo repairmen out to fix my 2010 Kenmore washer in the last few weeks. It is still not spinning or draining properly. I am surprised that the Sears warranty process is so incompetent. I had been one of your most vocal supporters. Claire Gentry.

Amanda Munsterman

Javier went above and beyond to address my concerns on both my washer and dryer! He did an outstanding job making me feel comfortable having a stranger in my home, and feeling confident in the work that he completed.

James Vitale

I have a "casement" window installation for the A/C unit I purchased and had installed by Sears. I maintain a Sears Maintenance Plan/Agreement on this unit and find that it's a very good value. This plan includes an annual preventive maintenance visit & cleaning which I just had performed a month ago in anticipation of the hot summer weather. The service technician arrived within the scheduled appointment window and performed a thorough inspection of my unit, which included cleaning all of its filters. Thank you, Sears!!

Pamela Whittenbury

Took 3 minutes - said to clean gasket. Didn't look at back of refer or seem to do much.

Sunday Rodriguez

Awesome! William was so helpful, great performance and wonderful personality. He was the epidimy of excellent service. Joe and Sunday

Amy WestsideOasis

Fast and done right at the first time. Thank you. You save our spa.

Sterna Citron

Finally, after two years of owning this dishwasher, a Sears repairman figured out why my top-rack dishes were not being cleaned. The lever (the long stick) on top was missing the rubber closure, which meant I had no water pressure on top all this time. Thank you to that technician who figured that out after having several repair visits! For the first time, I have not had to rewash the top-rack cups and plates.

Guillermo Roque

I am very satisfied with your service Very professional. Thank you.

Anthony Razo

From talking with the representative to the maintenance person, my experience was one of professionalism. I was very satisfied.

Steve Goldstein

Good person with a good attitude. He did a great job. Thank you.

michaelduncan

Didn't arrive until 8:30 pm but did fix the freezer, thank god.

Corinne Ramos

Excellent service on the refrigerator and freezer. Arrived and finished the jobs in a timely manner.

Valarie Dudley

Very well done and timely. Polite and helpful

Hank Harris

Technician was timely and notified me when he was enroute. The tec was knowledgeable and fair.

Hwee Tin Ban

Sears was fair to provide a voucher to replace my washer when the defect would cost too expensive to repair. Thanks.

Jerry Podany

I was impressed by the timeliness of the service. Professional and quick!

Michael Williams

The repair man did a fast and efficient job

Tyson T

Really liked my service technician.

Rochelle Marks

No, didn't get repaired, just told me not to use that function of the dryer!

james sharpe

Good results real professional repairman

Silvio Aquino

I like the building is classic

Carolyn McGruder

Technician arrived at our house without an appointment. It was a courtesy appointment having been in the neighborhood.

Joan Martinez

Pleasant serviceman who informed me of what would likely be replaced next time because of the age of my washing machine.

Florence Bethel

Took several service calls to fix leak, but finally fixed.

Adrian Clark

The technician knew what to do and fixed the problem right away.

Benjamin Sperber

Omar was courteous and caring, from the covers on his shoes to a proper repair, done in a timely manner.

Sally Davidson

He knew what to do and did it in a clean, timely fashion; I enjoyed having him here

Brian Johnson

David was outstanding! I hope I get him next time!

cool sisters 2018

Ok

Olivia Bensley

The technician was knowledgeable, efficient and friendly.

Della Bradley

Very professional service and quick to the point

sandra plumleigh

Very happy with repair and professionalism of service man.

Beverly Denise

Job well done polite thumbs up

Pamela Washington

Unacceptable wait time to get an appointment - 2 weeks wait time.

Deborah Griffin

This Technician very professional and efficient

Cher Marie

The tech was very knowledgable & personable.

SNG Group

Excellent service - thank you!

Zenneth Van Putten

Courteous, timely and efficient! Totally satisfied!

Leah Clark

The problem was solved quickly. I did three loads the next morning.

Kristen Wright

the tech that can to the house was nice and informative

Gail Landers

Excellent, knowledgeable and courteous repairman

rae dubow

The repair was fast and excellent.

nai htor

He was helpful, informative, patient and polite.

Joyce Chen

Please have the technician send me the receipt. He was not able to print the receipt and promised me send it via email. Thank you.

Ilaan Mazzini

The fridge still "knocks" every once in awhile.

Miguel M.

I highly recommend and like this new tech company!

Janice Gunn

The Sears technician was friendly and courteous and helpful.

Linda McWeeney

Had to have the ice maker replaced ... he came in installed the new one and left..

Josephine Sanchez

He finally fixed the drainage hose with quick fix.

Kelli Perkins

Service was on time and great!

JAFO 399

The tech was very awesome!

Shannon G.

changed parts, but did not fix the problem.

Bjorn Johnson

Courteous technician.

Stephanie Alas

trustworthy and best service

Ester Lopez

Prompt, efficient work. I'm very satisfied.

PANTHERA Distributions

Very prompt and knowledgeable

Felipe Espinoza

Great experience, fast , great service guy

Debby Segura

Well done, Sears!

David Mendoza

Great job done

Mary Kobus

Called, Came, Fixed and Cleaned.

John Ratcliff

Great Service

Mali Elfman

expensive but godo

David Bosko

he was great

MR. NAZO

Great service

Hurie Brown

Good service

benjamin lopez

Too Spencer's

Senior Norman

Very good

Demetris Reed

Very good !

Julissa Espinoza

Always helpful!

Richard Alvidrez

very good

PUMAS*U*FAMILY

Big parking

Rachel Goldfinger

It was great.

Alexandro Cordero

Loved It

Monique Bautista

Very happy with the service

Linda Marshall

Good!

Rubye Mills

Good!

Barbara Spitz

great

Dion P

Excellent!

Mirella Forlani

Excellent

Rosanna Salazar

perfect

denise Duran

Very professional tech....

William Morales

On time. Cleaned the dryer. He explained everything he did.

Frank Martinez

very satified

Constance McClendon

Very Professional

Gloriela Chiappelli

Excellent.

Jack F

PERFECT !!!

Monjan Boonliam

Professional.

Joel Gonzalez

(Translation) It is a place where several things were found because it is not the same to order online than to go personally I do not like that many Sears stores have been closing (Original) Es un lugar donde se encontraban varias cosas porque no es lo mismo ordenar por internet que ir personalmente no me gusta que han estado cerrando muchas tiendas de Sears

Acela aguilar

(Translation) I love them (Original) Me encantan

Armando Ruiz

(Translation) Very good (Original) Muy bien

Antonio Ibarra

(Translation) Can someone explain to me how to make my payments with a credit card (Original) Alguien me puede explicar como hacer mis pagos en con una targeta de crédito

Evaristo Irocio

(Translation) Lots of variety in clothing styles (Original) Mucha variedad en estilos de ropa

Pablo Hernandez

boyFriendKeith

Eva Rivera

Maritza Leon

Irma Aguirre

Rina Ortiz

Yolanda Galvez

Albert Bribiesca

Joe Farfan

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