Reviews of Equator Advanced Appliances. (Appliance Store) in Houston (Texas).

Equator Advanced Appliances

187 Reviews

150 Comments

Appliance store

Appliance store

10222 Georgibelle Dr Suite 200, Houston, TX 77043, United States

Description

Information of Equator Advanced Appliances, Appliance store in Houston (Texas)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Equator Advanced Appliances

Reviews of Equator Advanced Appliances

Shad Stein

To make a long story short, I bought a 5500 super combo and installed it in my laundry closet in my fifth wheel. The RV is stationed at a resort and on solid jacks. With that said it worked great for 5 loads then wouldn’t spin out the water at high speed. With a quick diagnostic phone call I was sent the part and fixed the issue. Thanks to Alvis Pilot for working with me and trusting I had the skills to complete the work and restore my much needed appliance. Alvis is kind, knowledgeable and expeditious.

Joyce Gordon JoyceG

Many thanks to Alvis Pilot for his professionalism and patience with me as I called him several times every day about tracking my stackable,Alvis was always very understanding and reassuring every time I called even when a few times I was rude. Thank you Alvis you are a great representative of customer service for Equator. Very happy Customer. Joyce

Lawrence Nielsen

We had a small leak from the soap dispenser. Alvis Pilot, our service rep, was able to help us determine that we needed to replace the soap dispenser. He ordered it for us and tracked it with us to ensure we got it in a timely manner, we are traveling in our RV. He then expertly walked us through the replacement process via video chat. This was awesome customer service.

ELIZABETH SANDFORD

We got a motor failure error code on our new All in One washer dryer that is in our RV. We spoke to service manager Alvin Pilot and worked through some of the basic troubleshooting steps. It became apparent quickly that either the motor or control board. As we were travelling, Alvis made sure to have the parts couriered to us. We didn’t want a repair technician in our RV so Alvin arranged for a video call and walked me through the parts replacement. The washer works perfectly! Alvin was absolutely wonderful in his support of our problems. He was very thorough and professional. I would recommend him and/or Equator to anyone

Spencer Sugden

The dryer portion of my combination washer-dryer stopped working. After calling up the company phone to have it fixed, I was connected to Alvis Pilot. He was very helpful and he walked me through the steps to fix the dryer in a timely fashion. My dryer now works perfectly!

Laura Blackburn

I have a small combo washer dryer for my RV. I complained about something or the other on an Amazon review and was immediately contacted by someone. They have been so responsive with their service and concern. The other day it stopped drying and gave an error code. I contacted them and they immediately shipped parts to me directly and a local repair man, Kenny, came the next day to install the parts. It was the easiest, smoothest customer service experience ever!! I was just amazed that I didn’t have to jump through hoops to get it serviced. Just sent them my Amazon receipt and that was all. Excellent!!

K Ross

I had an issue with my all-in-one washer and dryer combo and called the number on the unit and left a message, Alvis Pilot called me back in a timely manner and when he didn’t get me on the phone the first time he sent me a text message. Once we talked he began talking through the problem and then video chatted with me and and showed me exactly what the problem was and how to resolve it. It worked. This is the best customer service I’ve received in a very long time. He was patient and he knows this business. Equator Advanced Appliances, please keep hiring people like Alvis; and give him a promotion and raise; he represented you amazingly.

Robert Young

My Super Combo was not spinning my clothes properly. After troubleshooting my problem it was decided to send me a new motor and logic board. I did have problems installing due to the location of the washer/dryer. it is currently in a fifth wheel trailer with limited space to work. But after new parts installed, wash/dryer works great. They were very patient since it took over a week to do the repair because I had to find someone to help me remove from cabinet.

A Bc

Kylie White, Frank, and Josh Miller were very helpful and stayed "on it" and kept me informed until the repairs were completed. Thank you for all your help and I can honestly say I have never experienced customer service like yours, you and the rest of your team went above and beyond. And I have to say the gentleman that you hired to do the work was extremely competent and very pleasant to work with. He represented your company well. Thank you so much

dbschill

We have a stackable washer/dryer that was leaking water. Customer Service rep. Allen Rogers,made suggestions on how might fix then set about finding someone to come to our home to fix it. He kept in constant contact and made sure he found someone to do the job. He was a great representative for their company. Three weeks later we had the fan blower belt break on our stackable dryer and Alvis Pilot was assigned as our technician. We ordered the part and it came in 7 days. Alvis stayed in constant contact by phone and by text. We completed the repair and texted him it was complete. Alis was a great representative for the Equator Advanced Appliance Desk. Would order Equator appliances again.

Donna Reynolds

They were always kind. After a year and a half we are finally able to dry our clothes. We were sent a replacement washer/ dryer Combe and so it is working great.

David Belanger

Alvis Pilot was great! He helped me fix my washer/Dryer combo in no time. Very polite and professional guy!

Edmund Kruppa

When an electronic issue arose with my RV washer dryer combo…I received the utmost care and understanding from Customer Service Rep. Alvis and company team. They truly went above and beyond to resolve the issue. I highly recommend!

Ryan Banfield

While we're ultimately replacing the appliance, Alvis was proactive in communicating, got parts to us quickly and was as understanding as he could be. Our experience with the appliance has been awful, but this was a uniquely positive support experience!

Dan Jack-son

My wife and I purchased the Equator washer and dryer combo and absolutely love it. Their customer service is above and beyond my expectations and I would recommend this product to anyone who wants a convenient and small footprint washer and dryer combo.

Dave Collins

Bought a new rv washer & dryer, The washer broke down and called for help and he talked me through it and decided that I needed a repairman and he sent One out within a week, Found the problem and called alvis and said get a new one sent out. Thanks to everyone that helped us !

James Pack

I called for a part the customer service was spectacular quick prompt is she had a very sexy voice all I can say is thank you very much they have great fantastic service

Judy Ross

It's not very often that I am satisfied dealing with customer service representatives. Today was an exception. I had the pleasure of working with Ms. Kylie White concerning an installation situation. She was truly happy to help me and promptly at that. She answered all my questions and clarified everything. She emailed out instructions to me as well, to make completely sure I understood the entire process! She also let me know that she was happy to help in the future if need be. Exceptional Customer Service 🏆 Ms. White deserves recognition and a raise.

Cindy Alvaro

I've had my washer/dryer combo for approximately 2yrs, I've only used it for a year. The rating is for service, not necessarily for the machine. The door fell off it's hinge. I ordered a new door. It came by ups within 7-10 days. I had some difficulty at first, but today Elvis, a technical service manager, did a great job in talking me through installing the door. It was very challenging. Elvis, through video and calls, very patiently and kindly talked me through the full installation of the door. He gave me helpful hints to line up the hinge holes and what tools that might work. Very, very helpful. I ran a cleaning cycle, everything went fine. I'm relieved, my washer/dryer combo is back in business!

Ben Salom

I really like my Equator 4400N for what it is. I needed something to fit into a small space in my new condo and it has been a solid solution. I also want to comment that I have been very pleased with Equator customer service and their responsiveness and troubleshooting skill. I have worked with a technician named Alvis who was attentive and had lots of ideas for solutions when I needed some assistance with the venting function on my machine. Service has been as good as I could expect.

Kimberley Gattoni

I was very pleased with the professional and timely matter that Ryan Clark Took to solve our issues with her all in one washer and dryer he really cared about our situation and made sure that we were able to have the parts in a timely manner and a replacement quickly he was always very positive considerate and helpful and most of all who responded right away so I wasn’t waiting days and days for a response. One of the best services I’ve ever received by a company! Thank you

Jake K65

Ryan was very helpful and polite. I received the parts I needed promptly. They also offered tech support assistance if I needed it. I would highly recommend their product if for no other reason but the support itself. But I really do like the combo set. It was just what I needed for my RV when on the road.

Denis Mulavdic

We had a issue with our new dryer not wanting to start up. I called the help line on the unit and got in touch with Alvis Pilot who help us get a new part ordered and the technician to our house. Very thankful for Alvis and all his help.

John Kennedy

My Equator combo washer and dryer gave us an error code E12 today. I called the service number and left a message and Diana Williams called me back and walked me through taking the top off and sent me detailed instructions on how to reset the issue and how to make sure the fan was also working. After completing the reset we got the error code again. That’s when I found the broken wire at the connector for the fan. Purchased a new connector and installed it and the unit is running again. I would not have known where to begin and this would have been an expensive repair having to call out an appliance repair person to my RV. Very appreciative of Dianna and her knowledge that allowed me to repair my machine myself. Thanks Diana Williams you are appreciated!!!

Tatiana Borisova

We used the company through the warranty for our washer/dryer machine. The machine arrived damaged (fan and control board) so, we needed to call the warranty right away Myra Davis was very helpful, connecting us with local service company, sharing details about the parts shipment, and following up with us multiple times. The machine works well now, which makes us happy. The only (minor) suggestion we have is to speed up the process a bit (it took us about a month to go through the process, given that we needed two parts replaced), and to make contacting the company more straightforward (there were multiple phone numbers we'd call or text to double-check when we had questions). But overall, our experience is positive, and we appreciate the help from Advanced Appliances and Myra Davis.

Dale Hardin

Advise pilot is a awsome tech help and service guy. He is rite on helping and quick to get parts on the way to me. He also checks back to help with install and follows up after. Very helpful. Thanks advise pilot.

Darin Greer

Cindy was very knowledgeable, friendly and helpful. I ended up ordering two wine refrigerators from Equator due to her excellent customer service and recommendations.

Jeffrey Auerbach

The customer service received was top notch. Most importantly was the follow up to make sure I was happy and that my machine was working properly.

Tia 8

Good customer service!! When I need something done for my unit they go far and beyond. I appreciate them. They are very kind and generous. They understand what's wrong with the unit by simply asking me questions. They are very knowledgeable of all their products. The unit I purchase from them is amazing. Small but it's just like any other washer and dryer but it's all in one who can beat that? I'm very impressed!! I love my unit.

knut maccormack

Very very much appreciated prompt help getting my Deco dryer 850 heating again. Ryan is the best !!! Thankyou all very much. A very satisfied customer.

Maureen Burcher

We had just received our washer and dryer. I had a question on the washer and it was answered right away. After we did our first load we had another question about the dryer. Again it was answered right away. Alvis Pilot was our tech both times. We were very happy with the tech support, fast response and knowledgeable.

James Davis

Myra Davis is a great representative. She followed up and always kept me informed on what was going on with my work order. Very helpful and thanks for the calls/text.

Mcavoy Michael

Thank you Al for your excellent service you provided to my dad and I earlier today..We appreciate you explaining how to trouble shoot next time when the E5 error light appears.. also thank you for extending the extra time to us- we've been trying to reach for a while now with no luck.. we will settle our issue with Lowe's and if we have any other questions we will reach out to you.. Thank you, Joseph and Michael

tom hayes

My washer and Dryer was delivered pretty fast. I installed them in my camper a couple of weeks after they arrived. The wash machine did not work so I call Equator for repair. Myra Davis handled my claim and in no time I had parts mailed to me and a repairman send to my residence and fixed the problem.

Linda Nichols

I had a good experience working with Ashley. She was very helpful in getting the parts to me so I could get my Deco washer/dryer fixed.

Charlotte Lukezich

Since I'm fairly remote it took time to find a co. to repair. In shipping or in transit to my home or down to basement the 2 drawers that hold the softener and the other detergent were dislodged and jamming the drawers. The machine worked fine during this wait time. The All-In-One has setting for separate cycles if wanted. I just put soap in Wash Only and when it stopped I added a softener sheet. Then I pressed Dry Only and a few minutes later. Done. I love this little gal. She works great. Speaking of great Diana was great plus a few notches. She was tireless, determined to find someone willing to travel a ways. She found him and we All are happy. Thank you Diana.

Anne Brown

I can not tell you all how much I love my Equator Combo 4400N model. I live in a tiny house and this is exactly what I needed for me and my laundry. Something simple, small and efficient. It was easy to install (Do not forget the shipping rods!!). I have used both methods of drying and have no complaints on either although some complaints of dampness are noted; it takes less than 15 min to air dry once the cycle is complete. I am able to go to work, come home and my load is complete! (Now I just need to remember to take the load out). I had to reach out to customer service with what I thought was a complicated issue and talked to Peter Wilson a few times. His patience and professionalism was beyond reproach. You can not beat the kindness of a human when you feel like you’re at whits end. He was able to address the issue within minutes and now my machine is better that I had originally anticipated. I have found a brand that I will invest in time and time again.

dana sweat

Hardin and his team were very helpful in getting my washer repaired. Sometimes warranties are not a great experience but THIS was perfect. I would give them 6 stars if I could. My washer is repaired and I'm happy!

Dennis Brittingham

There was a repair needed on my Equator compact washer. I was able to receive timely and professional assistance from Chloe Smith from Equator's Appliance Service Desk that resulted in a complete resolution of the problem.

Randy TOMAN

I had a problem with my Equater model 850 dryer not heating during our latest camping trip. I contacted customer care and Kylie responded. Kylie inquired about how my unit was performing, sent me a troubleshooting flow chart so I could aid in pinpointing the damaged component, and then promptly sent out the needed parts. Though I know she was busy with other customers, she kept communications moving until we found resolution with the problem. In today's business world. It was truly refreshing to work with someone who truly wanted to help. Great experience. As a follow up, Alvis (technical support) and Kylie helped me work through a functional issue when using the auto dry feature. This took a bit of effort since Alvis had to reach out to the manufacturer to answer my question. Have the troubleshooting team both follow up was amazing and unheard in today's business world. Big thanks to all!

Hasnain Rashid

Appliance Desk did a great job of fixing my combo washer and dryer. Myra Davis asked the right questions to understand the issue, explained the issue to the repair department, shipped me the replacement parts, and sent an expert technician to install the parts. The machine is now working well.

Jon Uebelhack

Myra was very helpful to resolve our washer dryer problem. She is very responsive and quick to return calls. She provided helpful instructions to resolve the error message and quick to send parts and a repairman when the reset failed to work. I have enjoyed working with this competent person.

sandra Holmes-Allen

Myra is a valuable asset to your business. She went above and beyond her regular duties to ensure my Ecuador washer dryer combo was repaired. She had to coordinate the technicians arrival times that would work for me, and ensure the parts were ordered.There was a episode of the tech not arriving at the scheduled time .Myra corresponded with another tech Justin, he repaired the Appliance in a timely and professional manor. Thank You Sandra Allen

Monica Hunter

Hardin was great from Appliance Desk! He was friendly and professional, quickly assessed the problem and immediately shipped out the parts needed to repair my dryer. He also quickly followed through to have someone schedule an technician to Instal the needed parts! He followed up making sure the dryer was fixed! A+

Candy Harsh

Teena Mitchell was very helpful & patient & kind while helping with this order- I had to call her back & leave a message for her- she returned my call very promptly- I really appreciated her help!!

Mary Crawford

My combo machine developed issues over 4th of July weekend. My warranty expired over that same period of time. I called the Parts Desk, spoke to Alvis & was able to order the part I needed under warranty. Follow up care was outstanding. All in all, it was a rather painless process to complete my repair with new parts.

A M

I purchased a lovely washer & dryer combo for a mini apartment. I reached out to the company for assistance with an issue I was having. Terry & Myra provided exceptional customer service. They both reached out to me by phone call then a text message when they weren't able to reach me. The problem ended up being an easy fix that I overlooked in the instructions. Thanks

shay miron

I love my machines! Wonderful customer service!!! Quick, caring, knowledgeable, and very polite!!! Highly recommend

Ronna Johnson

I first Received my Washer/Dryer Combo and it would not Locke the door. Apparently latch was broken. But I received great customer care in getting it fixed and thank many Service Reps including Myra Davis. Thank you. I’m enjoying it now.

T Williams

They fixed our washing machine (that was leaking) perfectly. Very professional and timely. Thank you.

Pamela Collins

Hardin was extremely instrumental in helping to get my new washer up and running, as a wiring connector must have come unconnected during shipping. He walked me through a couple of diagnostics, then sent new parts, provided me with a service company to perform the repairs and even talked with the repair tech to help facilitate the installation of parts. My thanks go out to him and the repair tech for their great service.

Sonya Coley

Cindy, in customer service, has been exceptional! She has provided constant communication and support in exchanging a damaged item and could write the book on how to keep customers happy when something happens that is out of your control. I cannot say enough good things about her willingness to go the extra mile.

Brennon Fica

Sensor in the washer door was bad. Called customer service, part was shipped and problem solved. Both washer and dryer work great!

J J

Best over the phone service I've ever had. A nice gentleman named Alvis Pilot returned my call and had a answer in seconds. Highly recommended this company. Thanks Alvis

Rebecca Stasolla

The agent was very professional and efficient and helped me very quickly and gave me everything that I was asking for. She also is very nice and professional. Good customer service person!

Brian Watt

I am giving this review 5 Stars SOLELY because of my Service Advisor Kylie White. About 3 months Ago the brand new Equator Washer combo dryer decided to break after only having the unit in my apartment for 3 weeks. In fact, The manufacturers 30 day warranty was still able to cover it. I called Kylie and she went right to work helping me to troubleshoot some things over the phone to see if we could fix the machine ourselves but we could not. Kylie ordered the part we needed and she gave me the details for the person who would be installing it. Once the part arrived I had it installed but the washer still did not work. As you might imagine I was furious at this point. I called Kylie immediately and she could tell I was Angry and frustrated but not at her she let me voice my concerns and after I stopped talking I told her that I was going to hang up the phone because I was upset. Now Kylie doesn't know me personally but what she did after I hung up the phone was an absolute pillar of customer service. Sent me a text message sympathizing with me and assuring me she was going to get this handled immediately and get me all squared away.The fact that she did that small little thing that took her less than a few minutes has made a huge difference and also calmed me down. So I give Kylie White 5 stars and I give the combo washer dryer -3 Stars. As I sit here writing this I still have yet to receive the new Combo Washer Dryer. It says its in Transit so lets hope maybe by the end of the week. -NeedtodoLaundry

Gervais Dubé

Perfect service by Alvis Pilot. He is a technical expert and he have an exceptionnal knowledge. He take all the time needed to check all the machine and explain all. He answer all my questions. I am really happy and satisfied by is exceptionnal service.

Krismine16 Pitman

Our service withDiana was good. She came through with our needs and solved our problem within a reasonable time. I do have one question and that is can we order parts through you?

teresa Ramirez

Chloe was great helped me get what I needed to get washer repaired keep hood work thank the Christmas 🎄 family …

Alexis Blank

This company has been terrific. My unit came and I had an issue it kept giving me an e5 code. I called and customer service (myra davis) was very helpful and walked me through resetting my unit when that did not work they were right on top of sending me new parts and setting up a technician to come fix it for me. I'm very pleased with them even with the issue right away. They handled everything very well. I'm impressed. Definitely recommend, my washer dryer combo unit is amazing.

Gina Karmel

Thanks for The excellent service it took a while but I was able to replace my washer dryer combo after not working. Now I’m washing in style 😊. …

Cavin Horton

Great customer service, great communicator. Knows job well. Thank you for the great service.

John Altieri

I decided to rate Equator Advanced 5 stars because the customer service i received was above all. I had a problem with an order i placed through a local store and Equator Advanced went above and beyond to rectify my issue. I spoke with Carolyn who was the most professional, genuine and courteous representative i ever dealt with. She personally went out of her way to make sure i was a satisfied customer. The customer serviced i received definitely sets them apart from other manufactures out there and i would highy recommend them to all my family and friends.

Sofiya Dahman

The brand is very hard to service in my area. Many appliance repair places are not familiar with ECUATOR and reject the call. The person who was helping me was nice - sent me a link to the machine manual and the parts but could not provide a guaranteed appliance repair technician in my area. Instead she gave me a company contact and said she hopes that they can help me. Lesson learned - buy brands that are known and easily serviced.

Amy M Tucker

This Equator 5500 combo washer is the best one I have owned. I hope it last for a few years or more :) Previously owned LG and it broke 5 times in 3 yrs. I really like that the Equator combo washer dryer can be vented, huge pro. Gentle cycle is really gentle and can be trusted with delicates. Clothes come out really clean on all settings. I like the simplicity of settings and that it does not have too many, just the right amount. Was to dry option is really awesome. Highly recommend. I ordered through Best Buy.

Lorraine Crain

Wonderful product and great customer service. They were in contact with me before and after my washer and dryer arrived. I’m especially impressed with the quality. I reached out to customer service and received immediate response on my question.

Marta Denchfield

I am very happy with the customer service I recently received at Equator Advanced Apliances It was a pleasure to work with Cindy to resolve a service issue related to my wine fridge. She helped me navigate the system and take care of concern. Thank you Cindy!!

Karen Keysar

I had questions about a product and Cindy went over and above to get me the information. Also, I found out from Cindy that it was shipping to the store instead of to me and by our earlier conversations Cindy knew I wanted it to ship directly to me. Cindy got right on it snd had it changed to ship to me. She was wonderful and extremely pleasant to work with. So refreshing in todays world.

Cynthia Bennett

My cell phone was acting up..tried to place an order...when the phone came back online, I continued with my order. Confirmation one item ordered. However, I received a phone call from customer service, Cindy and a Text letting me know 2 orders for same item went thru...Cindy ask if that was my intention or an accident? Since, the items were exact. Cindy left a detailed message and return phone number. To which I replied, it was an accident. Immediately Cindy was professional , polite and patience with taking care of cancelling 2nd order. Saving me well over 200$! I look forward with confidence in ordering from your company again. Simply because of Cindy, I know future orders come from a company that cares. Thank you , Equator . Satisfied customer Cynthia Bennett Fl.

zehai bao

The Customer Service representative Kylie White at Appliance Desk has actively and effectively helped me and my tenant find a technician to fix the no-drain problem of my Equator Super Combo Washer Dryer. Hereby I would like to express my sincere appreciation to Kylie and to give her a 5-Star rating!Thank you very very much!!

craig wall

Best customer service I have ever received in an online transaction. My representative Cindy actually researched my situation to solve problems that I did not bring up. 5 stars is not enough!

Ann Rockwell

Travis went over and above to help me with a problem with a new washer/dryer combo. He was very excellent on the phone and had to send me parts 2 times and both times he had excellent service

Matthew Purcell

Kylie White was very helpful and great with following up. She provided great knowledge with trouble shooting and it fixed my issue.

JA Breaux

I bought this combo sight unseen, online, due to radically changing circumstances. I needed everything compact, and after much online research, I chose Equator’s 1.57 cu. Ft, All In One Washer-Dryer. After having it professionally installed three months ago, i can honestly say I love this machine! Yes, the fan motor went out, but the company immediately honored the warranty and wii fix the problem timely. I recommend this product unequivocally,. Period.

Adi Seri

Did a great job of following through on each step until job was complete. Pleasantly surprised

Joseph Okonski

The latch on the door of my Equator washer dryer combo. Immediately Terry and Hardin went into action to identify the problem, get the part, arrange a local repairman and have it fixed. Today my mother did her first load of wash. Thank you Terry and Hardin. Well done.

Pati Jacobsen

This machine broke within 6 mths. It was near impossible to get a refund but thanks to Myra she helped every step. I will never recommend this machine to any one.

Spotted Hawg

835/852 set working as advertised! Fit great in my limited space.

Ray Chapman-Wilson

Hello friends, Just ordered a wash dry combo from Lowe's. Ratings are very high for this unit. Communication from Lowe's and Equator have been smooth so far, looking forward to this new energy efficient unit. Supply chain issues are still with us, so I'm going to be patient with timelines. A friend has just moved three times in short term leases waiting for their new house to be completed because of delays due to supply chain. So I'll consider myself lucky that I'm just waiting for a washing machine and not a place to live. A note: I ordered The 4400N, which is a low capacity, so I will be using it for smaller loads only. Best of the day to you, Ray

Jose Manuel

Allen, was truly professional and knowledgeable. My experience was a very pleasant learning experience. Thank you.

Robert Gustafson

I recently purchased an Equator stackable washer dryer for my 91 year old neighbor, as her old unit no longer functioned. We ordered the units from our local Lowes. Delivery was timely, but our delivery people could not install the units as they were not familiar with the product. A second team from Lowes came out and found that the first team had misplaced or lost the venting piece for the dryer and the manuals as well, thus again no installation. I contacted the Equator distributor in Texas and spoke with a very pleasant and efficient service person named Bev. She immediately overnighted the part needed and manuals, that got here in time for the third crew of installers. The units now installed work perfectly and have greatly satisfied my neighbor. After having received the parts, I got a text from another Equator service person, Carolyn, asking if we needed any other assistance. I will say that the service received by the folks at Equator is by far the best I have ever had. I highly recommend this company not only for their product, but the great follow up service given. Thank you. R. Gustafson

penny robie

Myra was and still continues to be the best person in CUSTOMER service that I have ever ever had to deal with.She is genuinely concerned about my dryer not Situation. Got a box of Brand new parts,followed by a great Technician a week or so Later. Come to find out he is a busy guy.The only one qualified in our Tri State area to repair these machines.Anyone looking for a job??He's even willing to train someone..Talk to Myra for his name and number.My problem with the all in one washer/dryer combo WAS the fan in the back.Not working,and packed with Lint the sensor thankfully was preventing the dryer to not work.So aI guess I have to remove the top and clean it off myself. Lol. I don't mind BEATS going to the laundromat. I HAVE THE SUPER WASHER and DRYER COMBO MODEL 440N.

Yves Renaud

super good service with very good answers to my questions with lots of information to guide me on the path to follow to find my problem. Many thanks to Alvis Pilot for his patience and very clear in his explanations.

Joe Arnold

So Myra (the service rep) was able to get me a new replacement washer, I exchanged the photos she requested, explained what was going in, she communicated the problems to the service dept, then coordinated the shipment of the new washer (warranty replacement, no cost to me) gave me the tracking number of the shipment, which actually arrived 3 days early, so Myra gets 5 stars for all her hard work and excellent customer service

Erik Eriksen

Myra helped me out and even though parts weren't available anymore she offered to work with me to get me a brand new appliance. She was very friendly and helpful. Thanks Myra!

kckc99

The Customer Service Rep Myra is an angel. She followed up on the repair scheduling consistently until it was completed. Thank you

Kim Wong

Kylie is Excellent. She contacted me immediately to assist with my washer issue. Very Professional & Very Kind.

Todd Fannin

Replacement soap dispenser drawer sent right away. Kylie was very helpful and part was shipped quickly! Thank you.

Lesley Patterson

Myra was amazing. My parts got lost in the mail and she helped me get new ones with very little fuss. She was very professional and compassionate.

Shawnna Boortz

I chatted with Alvis and he was a great help! He let me know everything I needed to replace a Pinnacle washer door plus all the part names and part numbers! Thanks Alvis for all your help!😊 …

Robert Houston

Diana Williams was very polite and helpful to solve my dryer issues. greatly appreciated.

Elf Spirit

Hardin was wonderful!!!! Honestly one of the most helpful customer services I've ever had!!! Hardin was beyond awesome!!!!! Ps: this is Diana (Hardin resolved washer/dryer issue)

Diana La Guardia

The help I got from the Equator support team was more than I could have asked for. I mention specifically Diana Williams who patiently stayed with me until the issue at hand was resolved.

Pierre Jean

Equators really delivers. I had a number of problems with my purchase (slim wine cooler - 9 bottles WR 009) - but everything was taken care of very professionnally by Equator: 1) Unit arrived damaged - a new unit was sent within days. 2) Second unit experienced leaking and difficulty to maintain cold temperature; after a few weeks of "wait and see", Equator sent another brand new unit. 3) Following delivery of new unit, FedEx billed me for custom fees; Equator reimbursed me within hours of receiving my proof of payment. Problems can occur, but the capacity of Equator to deal swiftly and professionally with them as they arise is a sign to me that it is a very reliable supplier. By the way, my new unit is working just fine now. :-) PJ

Slobodan Cevrljakovic

Mr. Alvis is excellent for troubleshooting with knowledge of Equator washer and dryer...Mr.Alvis is a perfect for his job with his awesome experience...Thank you...

thomas harrell

Mrs. Davis was extremely helpful. She help get my wife's washing machine up and running in a quick and timely manner.

Pin00ch

Even though it sucks when your appliance breaks after a short time, alvis pilot, the tech guy, is great at helping you solve the issue.

Aimee Omeara

Fabulous customer service. Carolyn helped us through some delivery problems from an outside shipper. Outstanding customer care which is very rare these days!

Brian Gorcyca

Excellent customer service. Responded via text and phone to diagnose the issue and then sent out replacement parts to resolve the issue in a timely manner. Appreciated the support very much

Jason Rakowski

Machine showed up with a leaking drain hose. After calling and leaving a message with the service number on the washer, Hardin was in contact with me and has ordered a new hose. Now just waiting on the part.

Shelly Miller

Cindy was phenomenal she was very helpful to let me know that two units had been ordered..I really appreciate her going out of her way to make this call to me. Thank you Cindy 😊 …

Jamie Noonan

Hardin was extremely helpful with my repairs. I love my washer dryer combo! Best purchase ever!!!

Lori-anne Lancaster

Myra Davis was very helpful in regards to an issue with my Equator washer model number 824N, this company is very attentive ti their customers

Sharon

I want to thank you Diane Williams for your help with my Equator washer and dryer combo. Now I know what to look for. Thank you

Anne Mathews

Thomas was incredibly helpful in getting my dryer running in good order. Great follow-through and attention to the problem. Thank you Thomas!

annette diana

I had an issue with the washer dryer combo when it was delivered but it was promptly repaired and works great.

Kat Doze

Very helpful and attentive. Got back to me to check on service and delivery. Left info for me to follow-up if needed.

Lorraine White

Kylie was professional and very helpful. It was a complicated situation and she handled it well from start to finish

Sam Reznik

The hole service took more time that I expected.The technician have been very professional.Special thank to Diana Williams for taking care of my problem Valentina

Brian Jacobsen

My contact, Myra Davis, was super helpful. Great communication, prompt service, good follow through.

Don Brower

First air conditioner didn't work properly but talked to Hardin and he got me another unit and it works great

serena rodriguez

Very easy to work with! Always gave me the information I needed and made it very seamless.

cr sm

Terry with customer service went beyond what most would do to help locate the appliance! Terry is a very valuable asset to your company!! Thank you!!

Hunter Nelson

Miss Myra Davis was extremely helpful and attentive to all scheduling and follow ups.

Transparent Sunflower

Myra was nice. Sent out parts pretty quickly and got the correct info over to the maintenance crew.

Kandace T

I appreciate the help and communication with Myra. My washer is working great 👍🏽 again …

Joe Ochoa

Kylie White and her team have been amazing. My family really appreciate all the help. Thank you so much!!!

Carmen Smiley

The service Myra Davis did as customer service was good my washer works very well now

Steve Wilson

Had a couple of very specific questions about the fridge and had to call tech support. When Myra D couldn't answer one detailed issue she got ahold of a technician who could and then called me back with the answer very quickly.

Sandra Warren

After talking with Thomas, he found a service person that would fix my problem combo unit. Follow up was Also given to ensure my satisfaction

Deb Dowell

Thank you Myra Davis for all your help on getting my washer fixed in a timely manner and also for your friendlyness.

ervis marku

A fast and a really good service!

Kathy Kuhn

Myra, was very helpful, sent me the parts list I requested and then resent it when I couldn't open the document. Really appreciate the help!

Julie Mastroianni

Hardin shipped the parts promptly and helped get a repairman to complete the repair. Very helpful and polite!

Diane Connery

The agent stayed on the phone and walked me through step by step. He was very polite and very patient.

Keane Boyd

I had many technical questions about the portable air conditioner and Cindy went above and beyond to gather the information.

Chris Williamson

The representative was extremely helpful and informative, I am glad we purchased from this company

Rosemary Howard

Myra was extremely helpful and followed up at every step.

Justin Oneese

excellent customer service and support

C C

Diane was so helpful! Excellent customer service!

Mike Sassman

Alvis did a great job helping guide us through the process.

Pam Weirich

Cindy has gone above and beyond in working with me! She is an asset to your company!

Sherri York

Kylie White excellent customer service on ordering our part

tony comfort

Answered all my questions to solve the issue.

Eric Roussel

Great product, abd great service. Thank you, Myra!

轻手法正骨

That service is very good.Thank you very much.

Stephen Taggart

Alvin was very thorough and pleasant to work with!

ERIC KIPKER

Very Helpful and Knowledgeable....Thank you for your service.

Jeff Roeser

Very helpful and courteous.

Brenda Merriman

Very helpful and quick to respond.

Sarah Stapleton

Very helpful and professional. Very appreciative. Many thanks.

Edna Emmett

Very pleased with services provided by Hardin.

James Grover

Great service.

Brink Jones

Myra Davis is great

Barry Booth

Excellent service

jack peay

Very good service

Wayne McKeown

Teena did a great job in getting the right parts sent and corresponding with the service provider to repair my Pinnacle dryer under warranty. Many thanks to Teena 😊 …

Cynthia Cooper

I recently purchased the 5500 Super Combo (blue) and I am extremely pleased w my purchase. Unfortunately, the door latch was broken when I unwrapped the unit - BUT Allen @ Equator was pretty amazing w getting me help ! He found a technician in my area, mailed me a replacement part and Voila (!) - problem solved :-) I had a backlog of about 1 month’s dirty laundry - done in 2 days !! Love the efficiency and thorough cleaning my clothes , towels , etc are getting. I was kind leery abt buying a washer/dryer combo instead of the traditional set - now I’m really happy I did . Space saving , energy saving - and great customer service !!! Win, Win, Win 🏆

Jeffery Ashline

Best purchase I’ve ever made it’s perfect for me small apartment it fits in a closet

arthur morris

I am a property manager and bought a couple of the washer/dryer combo machines to put in apartments with limited space. I've had only one problem. I called the customer care number on the unit, and and after some conversation, they sent a service technician to the home. The tech was there for about 20 minutes after which the w/d was working fine. Quick and efficient. The resident was happy and so was I.

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