Reviews of Metro Appliance Repair. (Appliance Store) in Des Moines (Iowa).
Metro Appliance Repair
2905 Delaware Ave, Des Moines, IA 50317, United States
Description
Information of Metro Appliance Repair, Appliance store in Des Moines (Iowa)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of Metro Appliance Repair
Sunday
Closed
Monday
8 am–5:30 pm
Tuesday
8 am–5:30 pm
Wednesday
8 am–5:30 pm
Thursday
8 am–5:30 pm
Friday
8 am–5:30 pm
Saturday
9 am–3 pm
Popular times
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Reviews of Metro Appliance Repair
Our service tech Chris was extremely knowledgeable with our ancient Maytag washing machine. Cost to repair was beyond replacement cost. Cost of service call was discounted from new purchase. I worked with the sales team to find a new comparable unit. I couldn't be happier with the sales team. Very low pressure easy to work with crew. Went well our of their way to find what I needed. Thank you much.
A few months ago my wife noticed that the stove was not working well when she was doing some baking. We called Metro Appliance and the came the next day and literally fixed the issued in about 20 minutes. The guys were great, friendly, and professional.
Lastly, noticed that our dryer was leaving black marks on clothes called Ma again. John, the Tech, knew the issue, but still took a look inside and noticed that another item was not functioning well. He showed me the piece and explained how it all worked. He would've fixed same day, but they were out, but came back and had everything fixed in 15-20 minutes. These guys are great and know their stuff and have reasonable prices.
I bought a used washer and dryer here. People were nice and friendly. I couldn’t get it delivered same day that sucked but it is what it is. Got it installed but the washer door latch broke after a day of having it. At least they got someone out to fix it like they said they would. You run into problems when you buy used appliances but at least they stuck to their word and fixed it! More then i can say for other places! It was a couple days to wait for it to get installed and delivered after i bought it and a couple days to wait to get the part after it broke but i would come back here again because they stuck to their side of the deal with fixing it wish they would of refunded a little money or something after it breaking for only having it a day but like i said. It is what it is when your buying used! Could of been worse!
Called Metro after wasting time trying to get a response elsewhere. Got an appointment quickly. Jon was right on time and quickly fixed our dryer. Super nice and knowledgeable. And cost was reasonable.
Called because my top load washer wasn’t working properly. I had bought the washer used from them in a set a couple of years ago and this was the first problem I have had.
Josh showed up to diagnose the issue and fixed it very quickly. Thankfully it was as simple as a loose screw on the bottom but what impressed me is, he could have lied and charged me for work I didn’t even need. That’s what most people in this trade would do but he didn’t!
Customer for life. Thank you!
We first used metro appliance two years ago to purchase a refrigerator, washer, and dryer all of witch have worked great for the last two years. We recently called for a washer repair. Service was quick and professional. Highly recommend metro for all your home appliance needs!
My washing machine broke and I called Metro Appliance. They tried several things but sadly weren't able to fix it. But what impressed me was that they were honest when they ran out of ideas. And most importantly they came back and removed the parts they'd replaced and refunded all but the initial trip charge. I figured I was just out that money and that's life but they made it right. I will definitely call them again. Honesty is hard to come by these days.
Friendly customer service . We have bought all of our appliances through them and so far we have not been disappointed! Would highly recommend!
Came to buy multiple stoves and refrigerators and they were so helpful! Great staff! Definitely worth the trip!
I called on a Saturday morning about a washing machine issue. They gave me several options for appointment times over the next few days. The technician (can’t recall his name) arrived about 15 min prior to his 2 hour scheduled window. He was professional, courteous, and tidy. He diagnosed and fixed the problem in less than 30 min. The total repair was just over $200 and came with a 30 day service guarantee. I was able to pay with a credit card and get a receipt texted yo me from my kitchen. I’d use them again without hesitation!! Very pleased.
My washer stopped working and I needed a new one, quickly. The prices are reasonable and Hope was wonderful to work with! I had it delivered to my home, and within 10 minutes I had a new washer hooked up, with new hoses, and the old one out of my house! I would strongly recommend this business!
Great customer service. Great selection of pre owned and minor imperfection appliances.
We had a fridge that didn’t fit in my partner’s rental property, and Tracy waived a re-delivery fee and also was super helpful in the office! I got a free pizza cutter and a pen, we all love gifts. :)
Easy and fast experience! Traci answered my questions and sold us our new washer and dryer! They will deliver and haul away old units! Thanks metro appliance! Will definitely come back for our next appliance purchase!
Best experience ever. The woman working today (Saturday) deserves a raise! Super friendly, helpful and knowledgeable. We walked out with a fantastic refurbished fridge for cheap. Even get to drop off the old fridge with them, for free. Highly recommend.
Stopped in the Hickman store and talked to the Lady store manager and she was great to deal with. The delivery truck was on time and the man driving the truck was excellent. Would recommend them to everyone.
Purchased many appliances from this place asks always have a good experience!
I have had nothing but positive experiences with Metro Appliance. Josh and Tyler have come out to my house to fix various appliances on numerous occasions and they're both fantastic! Metro Appliance technicians are always punctual, professional, and courteous. They are extremely knowledgeable but never make you feel like they're trying to sell you anything. They discussed all options with me and were very transparent about what I could expect with each. I love that Metro Appliance is a family-owned company and that they make their customers feel valued. Once I started using Metro for my appliance needs, I've never gone with anyone else. They have earned my trust and my loyalty.
This repair man Josh was efficient as possible and friendly. definitely recommend metro and Josh for all your appliance repairs
We have purchased all of our appliances from Metro Appliance and have been thrilled with all of them. Recently we needed a repair on our washer that we have had for several years. Tyler came over and showed me how minor the problem was and had it fixed in 15 minutes. He was very polite and went above and beyond. It's hard to find that kind of great customer service these days but everyone we have dealt with have been extremely 'ind and helpful. Rates are reasonable and we will continue to purchase from them, although we dont have to do it very often since everything has lasted so long. They are a Christian owned company and it shows. A big thank you to Tyler and all the staff as well. We have recommended then to others numerous times.
David and Ginny Sue Valentine
Great service. Jon was knowledgeable, polite, and got the dryer repaired in under 30 minutes. Would definitely use this company again!
They have been to my house to fix my oven door, and I have also bought a used dryer from here. They are knowledgeable, friendly, and fair prices. Will continue to do business with them personally, and as a property manager.
We called Metro Appliance when our washer wasn't working, and a service technician came out the next day and fixed it. We were pleased with the prompt, friendly, and professional service.
They are helpful and they have a location to drop off bad appliances!
Very friendly and had exactly what I wanted, not all dented and nasty looking.
Friendly staff and loaded the freezer for us. Bought the freezer on sudden need after accidentally buying a whole cow. Freezer works great and has a 90 day warranty. Even gave us $25 off because needed a little cleaning. GREAT PEOPLE
AMAZING customer service on phone & in person! Great prices! I just purchased a new washing machine then my refrigerator went out. I wish I had known about Metro Appliance sooner. I'm now returning the new washer to buy one here in addition to buying refrigerator.
After finding out that my initial purchase of washer and dryer from another company was going to be delayed by at least a month, I decided to cancel that purchase and pop into Metro Appliance. They had a set I got on the spot and will be delivered next week! When the world is upside down, thank goodness for places like this that can still help out with reliable services!
The repair guy showed up on time and the repair was simple but he stayed behind and cleaned the dishwasher even though he didn't have to do that. Really great service. Very professional and very personable.
They got me a new dryer when my old one bit the dust. I’ve been using it for months and it works great! I love my new dryer.
Josh was very knowledgeable and professional. He knew exactly what needed done to get my dishwasher up and running again. Will 100% use them again if I have any other appliance issues.
Sarah was agreat. She helped me find the right washer. It works perfectly and was a great price. I will get all my appliances here moving forward.
Nice showroom and good quality used appliances
Dishwasher was leaking underneath. Josh came on time, thoroughly checked it out and discovered a small hole in floor of dishwasher. Gave an honest appraisal of the situation...the dishwasher is old and the repairs could be very expensive. We really appreciated the honesty and straight forwardness he showed us. I would highly recommend Metro Appliance Repair.
Metro is my go to when I have any appliance repair needs. Always responsive and on time.
They also have beautiful modern appliances that look great in the home but we also bought an older model fridge that has been placed in the garage. They are an awesome family owned business!
She was great..and delivered right on time!! L9ve my purchases
I just bought an oven from Metro Appliance today. I was so happy with their service, they are so professional and kind. The delivery was great and he even helped us set it up. I will recommend them to everyone I know! The service could not have been more kind and generous!
We have bought a few items, and had good luck. Sadly, the fact that they deal in used and not new causes the inventory system to be a bit more problematic, but we have not had any problems. The delivery is not perfect, but I have actually found it to be more reliable than the big box stores. I noticed pretty much all the bad reviews were based off of delivery issues. The quality of the appliances we got were a good value. I prefer to pick up and install myself when I buy from any retailer because I hate waiting around, but that is not always possible.
Great service and saved us a lot of money over our other estimate! Knew what he was doing and in and out, highly recommend!
My significant other and I just bought a new house and the fridge it came with wasn’t the one of my liking. Tyler and Ali did a phenomenal job finding me a fridge at the right time and got it installed. I truly thank Ali and Tyler for making moving day smoother.
Highly recommend metro appliance
We bought a dryer here 3-4 years ago -- we haven't had any problems with it. Last week we bought a washer on Thursday, they delivered it Friday. So far, so good. The delivery experience was great -- they came when they said they would and did a nice job.
These guys a great! My washer recently broke down, they were able to come out the same day I called, were very professional, extremely polite and very reasonably priced. I hope none of my other appliances break down anytime soon but, if they do, I will absolutely call them again. You can definitely trust these guys to do a great job at a fair price!
Tyler did a great job repairing my leaking washing machine. The first technician who came out had already replaced the hose, but it was still leaking. Not sure if the part was defective or what, but Metro Appliance did not charge me for another trip and Tyler didn't charge me for swapping out the hose again. I will always call Metro Appliance for all of my repair needs. I'm really impressed with their service and especially impressed by them not charging me again, especially as it had been slightly over 30 days since the first repair.
This local appliance store is fantastic. Our experience with them has been great. They have been so easy to work with - excellent customer service, very affordable, quick response time - nothing but positive interactions. I highly recommend these good folks for repairing or replacing appliances. They are very community minded and a joy to do business with.
Excellent service we just had there tech out and he was amazing professional and very prompt and quick about getting us up and running we have bought all our appliances from metro appliance and will continue to do so thanks guys for always taking care of us
Micky&beth Anderson
I called looking for dryer. Tracy was very helpful and nice. She lead me in the direction we needed. Tracy will always get our business in the future. And thanks to her I not only got my dryer but a new fridge also that same day!
Great service guy! John explained that he had used the part needed on the previous job. And would be out first thing Monday. He left and called telling us he was on his way back, he found the part at their warehouse! And hour later, I was doing laundry............
What a great experience. Back up and running. Less than $200 in like 4 days
I purchased a dryer from them and it wouldn’t fit down my stair well to the basement. They went above and beyond to find me another dryer within days I had a dryer that they delivered and Tim even made sure my air duct outside for the dryer was not clogged. They have gained a life time customer!
Great service and quick. I won't go anywhere else. I highly recommend Tyler. He's very knowledgeable and fixed my Samsung Front Load Washer in very little time. I love that they call when on their way so you don't spend all day waiting like most places
Metro was very helpful and our tech was awesome. Next time I have an appliance issue I’ll definitely use them again.
Visited the store to see about purchasing a fridge. I was able to speak with a Tech and he provided me some ideas and tips to try on my old fridge before spending the money on another one. It turns out the tip(s) worked. He saved me a lot of money. Awesome customer service! Thank you!
Amazing people, best prices in town and they went the extra mile!
I recommend that every one at least check in, they probably have what you need/want and at a better price.
I've purchased three appliances from Metro, all work amazing ... zero issues. I cannot say enough. Thank you all so very much.
Excellent service! We had an issue with our washing machine. They were able to come out the next day, diagnosed and ordered the part, then came the following day to install it. Very reasonably priced service as well.
They were prompt and they work was done to my satisfation
bought my front loader washer dryer 8 years ago for $200 each. Still works great. These people are great and treat everyone like family. There are always some you can't please and because their life sucks, they take it out on others. I trust these people.
Bad control panel on my washer. Called a couple days ago and talked to Tim. He laid out all the options and then ordered the part for me, per my direction. Travis showed up today with the part and fixed it in like 10 minutes. Excellent customer experience. I highly HIGHLY recommend Metro Appliance!
Josh was efficient, capable, professional, timely and neat! He was very customer service oriented, as was the gentleman who answered the phone when I set up the appointment. I will definitely call Metro Appliance again.
Let's be honest if your buying a dryer for 200 bucks it's not gonna last long. Made it through till I could find one on a good sale though.
I wanted an old style washer without so much automation and without the HE feature. They had exactly what I needed and delivered it in reasonable time to my house. They took away my old washer without damaging our walls or doorways. Metro backed up the washer with their guarantee, and it works just like we hoped it would.
My folks bought a refrigerator, and were blessed by their professional and business savvy demeanor. They were happy with their service in product choices and many other household appliances.
Very fast, friendly, and fair with repairs. Have used them on our washer and our dryer and they fixed the problems without issue. Would use again for sure!
Awesome customer service and amazing prices! Got a fridge, stove, washer and dryer for under 1k! We will be back for future needs and recommend this place to anyone looking for quality pre-owned appliances!
Ali at metro worked so hard to find me a fridge. It was a hard task since I have such a small place to put it and I wanted a black stainless one. She came thru with flying colors!!! Tyler delivered it and made sure it was absolutely perfect!!! Thank u so much for all u did for me!!! Love Metro Appliance! and u guys will be my go to from now on!!!!
Came out to look at my dryer that wasn't heating up. Had it up and running in just minutes, replaced a fuse. Customer friendly.
Outstanding service, they fixed our oven and ice maker. I had trouble even getting anyone else to look at them. I highly recommend this company for appliance repairs.
Super easy to work with and very knowledgeable!
I went looking for a stove and they had a stove (well, several, actually.) Friendly staff, quick sale, optional delivery, 60 days covered if something goes wrong, and they even helped me load it in my truck!
So impressed, in fact, that I ended up buying two stoves.
Went to find a used quality washing machine. Was met with kind welcoming employees that helped me find just what I wanted, and at a price I could afford during the pandemic. Recommended for anyone needing quality used appliances.
We got appliances from them, also had repairs done. The service was excellent, professional, polite n cleaned up after themselves. I will use them again, thank you.
I bought a used washer and dryer set. They were super professional and helpful. They delivered the set and did a full set up without difficulties. I will use them again for sure!
Great people working here. Lovely deals all the time, keep your eye open if you don't see what you want immediately. Location is pretty convenient for anyone in the metro.
Very easy to work with, very helpful sales associate. Good prices on used washer and dryer, would recommend!
They have always been helpful, been polite, and very knowledgeable
This was the second place I called for questions on a failing washing machine. The first seemed completly disinterested in our business. Corina was anything but when I called in. Energetic, helpful and honest. They haven't even been to our house yet but can already see the service here is top notch! Thank you!
The staff helped us tremendously. They were very knowledgeable and found us the right set of appliances. Great experience!
Great experience all around! Needed to have our dishwasher repaired. The service person named Josh was very good and very friendly. Great communication about when he was coming over to our house also. We were very happy.
Best service ever! Tyler was incredible. He truly cared to make the repair right. I will be
recommending Metro Appliance to all my friends!
The service was great! Most definitely will use them again! I talked with Tracey and she was very helpful. Thank you Tracey for all your help!
Went into the shop with a price point and Metro met that for me without hesitation. The install guys were fantastic: on time, friendly and informative. I highly recommend Metro Appliance!
Excellent service!!!! Worked with us for our new washer and dryer. Would most definitely recommend to our friends!! 5 stars!!
Amazing, friendly and professional staff works here. Good quality appliances at reasonable prices. Quick to help and answer questions.
They were wonderful. Staff was friendly and made my experience the best.
Tracy was amazing, got us a great deal on 2 fridges she was amazing! Would recommend using them for all of you appliance needs!!!!
Great service and value!
We have purchased a used washing machine. Years later no trouble. They have also fixed a faulty ice maker in our newer refrigerator.
Very happy with their service
Amazingly friendly staff that will help you meet your budget and needs. Highly recommend a visit.
I bought a fridge there and they were very professional. The service was amazing and if I need another appliance that's where I'm going.
Highly recommend!!! Office gal was so kind and helpful. Very efficient and thorough service team. Will use this company again if needed!
Great staff. Quality used appliances. 60 day guarantee on items. Metro is our go to place for home appliances.
I got a dryer from them, but it did not fit in the space that I thought it would. They were very accommodating and helped me find a different one the next day!
Metro Applicance is an all around great place. Corina is very friendly and helpful. I send everybody to metro who is looking for appliances. Great job metro and hats off to Corina.
The employees are friendly easy to communicate with they take care of your needs. The service was outstanding and we will be back again.
Employees very helpful and knowledgeable. Just bought a new dryer and will be having it delivered. They had alot of selection of washers, dryers, stoves and refrigerators.
Went in today and got a washer and dryer set. Very friendly service. Great local business to support!
Tracy is amazing very professional. Helpful and kind . These people went way beyond yo help me out will do business with them again
Management is the best, the guy dropped what he was doing and helped me and offered great advice. I was done in 10 minutes with a very nice used stove.
Great selection and prices!
We just purchased a dryer, the service was great. Our family Definitely recommends this place.
The staff was super friendly! Was able to go in and find the appliances I needed with no hassle.
The call I made for an appointment to fix my fridge was professional. She took time to get all the details and make sure I was aware of the full process.
Tracy was amazing. She was very warming over the phone and in person. This company is outstanding. Thank you!!
Called into make an appoitment today. I was please with the on phone process. She made sure I was aware of everything and how it would go.
Tyler was professional, courteous and on time and advised if any issues within the next 60 days to let him know and he would be back out, no charge.
We have been working with Metro Appliance for several years and have never been disappointed. Great work and customer service.
These guys are good, bought a nice used side by side works great. When it doesn't have to be NEW or the LATEST AND GREATEST.
got my washer repaired and they were super nice and helpful, great customer service
I called this place looking for a washer and dryer for a friend in need I believe the person I spoke with name was tracy she was very nice very professional and gave me the information I needed
Good place to buy used appliances. Their selection changes often so they might not have exactly what you're looking for but it's always work checking.
I’ve never had a problem with anything that I bought from them.
Great products for great prices and even better customer service. This is where I would get all of my appliances.
Neighborhood repair service with the nicest young owners. Timely, polite and knowledgeable. Thanks so much!👏🌝 …
Very conscientious and found the problem quickly. I was ready to trash my dishwasher but learned that with a bit of TLC we can continue on!
So far so good on the appliances
Metro Appliance has great customer service and made sure our problem was fixed even when that meant sending someone out for a second time.
Was able to find a dryer quickly, and delivery will be in 2 days. Hopefully all will go well with delivery and hookup.
Everything is used. Small selection. I bought a fridge in Monday and it was leaking water in my basement due to a poor water connection. They cam and fixed it but I had to wait 3 days.
Excellent place to get an appliance. Got several washers and dryers. Honest, reliable, fair.
We came in for a purchase - very helpful and friendly, good pricing & a variety of price points.
Pretty good deals on used appliances...staff ladies that worked there are kind of grizzly but nice and friendly.
Stopped in to buy a washer and dryer. Very friendly service and easy to work with.
Great service today! Fast, efficient and excellent customer service. Josh did a great job! Thanks so much!
They were great! Fast and efficient, friendly and got the job done!
I used Metro several years ago. Good price for my dryer.
I highly recommend the wonderful customer service of Corina she is very professional and most of all very nice.
Quick to get on the schedule, pleasant to work with, fixed the problem.
The location by north high school had more appliances to choose from. Customer service ice was excellent.
Nice people, helpful, store workers way nicer than the warehouse worker.
I go to them for ALL of my appliance needs and I’m never disappointed
Great customer service! Great prices and a warranty! Highly recommended.
It works good and havent had any issues with it
Service was excellent. Pat fixed icemaker and dryer.
This is the repair place for appliances to call, fast, friendly and safe contact with customers.
Had Jon out to repair my dryer, he did a great job.
Fast, courteous service. Showed us how to fix problem if it happened again.
Bought a washer and dryer SET for half the price! Had to call to get a small repair a week or two later and they fixed it that week.
Very friendly and good quality fair priced products!
They have affordable prices and I just moved into my house and it was good pricing
Took a while but good folks great merchandise and terrific prices
Really helpful and kind staff. All around good experience.
This is a good place. I got a washer and dryer from here and it works great.
Everyone was attentive to my needs. The female staff, Corina? made sure I found exactly what I needed.
Great customer service great prices and service
Very nice staff and delivery people. Great used appliances.
Great place to get appliances. Also great customer service from Ali.
Great price on a used dryer. Very happy!
Great stove good sales lady ,I would recommend this place
Awesome job.
Came between times they said, job done fast and right.
The people r great and very helpful I thank you so much 😊 and will spread the word …
Nice freindly repair tech figured out the problem
Very polite and motivated to finish the delivery drop off
These guys are always awesome to work with! Very friendly and professional!
This repair was harder than most but they got it.
Great service
I had a great experience, the receptionist is very kind and very helpful.
Corina was super helpful, Great customer service!
Bought a fridge from metro! Clean and great prices!
Exceptional staff!! And very knowledgeable in what they do
The service tech they sent to my place is dreamy.
Friendly and knowledgeable customer service.
Bought an appliance from there staff was very friendly.
Super helpful in finding a washer and dryer.
Excellent service, fast and friendly
Great customer service, nice products
Not sure why I am getting this, have not been there recently.
Replaced a defective used fridge with another without a big hassle.
All my applience needs and a great staff.
Always make sure to take 100% care of customers
Great service and unbeatable prices
Got. Lots of help and great buys
Hour vary and list stuff that they dont have
Great service and excellent prices!!!
Great appliance place to go!
Randy was very helpful and knowledgeable!
Great place to get used appliances
Good service and good price.
Great prices on used appliances.
Very helpful, and prices are very pleasing!
Great service and reliable.
Helpful, affordable quick and easy
Friendly and knowledgeable techs.
Quickly diagnosed the problem and fixed it. Friendly too.
Easy to work with, nice selection
Great place and good deals
Staff nice, good selection
Good selection and prices
Good people
Excellent customer service!!!
They are nice people !
Awesome customer 3
Not enough products
They are great service
Price great works great
Loved it
great place.
Professional service.
Awesome & Friendly
Wonderful service!
Happy
Reasonably priced
Informative