Reviews of One Stop Appliance Repair. (Appliance Store) in Denver (Colorado).
One Stop Appliance Repair
2860 S Vallejo St Unit C, Englewood, CO 80110, United States
Description
Information of One Stop Appliance Repair, Appliance store in Denver (Colorado)
Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.
This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended
Map
Open hours of One Stop Appliance Repair
Sunday
Closed
Monday
8:30 am–4:30 pm
Tuesday
8:30 am–4:30 pm
Wednesday
8:30 am–4:30 pm
Thursday
8:30 am–4:30 pm
Friday
8:30 am–4:30 pm
Saturday
Closed
Popular times
Sunday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 |
Monday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 |
Tuesday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 |
Wednesday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 |
Thursday
8 | |
---|---|
9 | |
10 | |
11 | |
12 | |
13 | |
14 | |
15 | |
16 |
Reviews of One Stop Appliance Repair
Our washing machine repair required multiple visits for One Stop to diagnose and obtain the correct parts. They were exceptionally knowledgeable about our Samsung machine, which is an older machine and required special parts. Both people who worked on the repair were on time, efficient, and very professional. They were also very communicative about when they would arrive and how long they would take. They made efforts to move the repair forward as quickly as possible, and had a lot of understanding for the difficulty of being without a washer. I will definitely call them in the future should we need appliance repair.
The guy who replaced our fridge doors was polite, careful, and did a great job replacing the doors and getting everything hooked up properly. It was not exactly an easy job because of the type of fridge we had, but he took care of business and left the area spotless. Thank you for the good service!
| called one stop
Ben came out early and
reviewed the working
conditions of our refrigerator.
He determined that our Sub
zero fridge's condenser is
failing and would have to be
replaced. He was very
knowledgeable and
professional. Would use
nem again for future
appliance repairs.
They have been awesome to work with. There was some initial issues, but it was taken care of immediately. The reps were on time. I would have them in my home again. Thank you.
One Stop will be coming out for their fourth visit to "fix" my Samsung front loader washer. This thing vibrates to bring down the house and walks all over my laundry room. The only solution One Stop can offer is to limit loads to no larger than one pair of jeans and four t-shirts and eliminate the top two spin speeds. But that is a Samsung lack-of-engineering problem. My issue with One Stop is that the narrowest service window they can come up with is 9-4, all day. In the age of computers and GPS they can't get their window down to less than 7 hours? Really?
My Samsung TV needed to be repaired and Samsung uses this company. The technician communicated very well to confirm the appointment before arrival. He was very friendly and knowledgeable and was able to diagnose the issue and fix it very quickly.
The technician was professional, knowledgeable and efficient, he had a great attitude and did a great job, most of all he was able to solve the problem, Thank you!
I'm only halfway through my service. But so far so good. Seems like an honest company. I will update if it turned out to be otherwise but right now at this moment things are going well. I'm still waiting to get my part and get everything fixed. Fingers crossed. I haven't had much luck in Colorado with honest service companies.
The communication was awesome! Very good company to use for all your appliance needs.
Barry was helpful and knowledge. It took a few weeks to get sorted bcuz we needed a new part, very happy in the end.
He was extremely friendly and helpful. He even helped me find the serial number on my new oven. I'm a little disappointed that I have to live with a intermittent buzzing sound from my new fridge due to not being able to hook up a water line. And that may just be an issue with the Samsung fridge...don't really know. Other than that I was really pleased with the service
The Samsung Ice Maker quit working in my 2 year old Refrigerator. I contacted Samsung for repair, of which they assigned the repair to One Stop Appliance. One Stop Appliance contacted me the same day and scheduled a technician to come out to troubleshoot and repair the issue. The technician was prompt, professional, and explained the problem and resolution. He replaced the ice maker with an updated version, and, it was at no out of pocket expense to me since it was covered by Samsung. The technician's estimated time of completion for the repair was spot on and the new ice maker works perfectly. I would definitely recommend them and will use them again if I have any future issues with my appliances.
The expert technician, Marshall, fixed our ice maker which had been freezing up off/on for years. Marshall fixed it in less than 10 minutes, and it's been working perfectly ever since. Awesome!!!
My husband and I would like to thank Chris who came out and diagnosed our Samsung TV with great care and accuracy. At first the TV did not exhibit the problem that’s been bothering us for several days. He patiently tried several different tactics and the problem appeared which he then diagnosed. He told us that he would have to order a new screen and schedule the time with us for the following week.
Chris arrived right on time for The repair just as he had for the diagnostic visit. He had the screen replaced and our TV up and running within about 15 minutes. Chris is not only knowledgeable and polite, but very professional and clearly knows Samsung TVs. Thanks to Chris in particular and one stop appliance repair. We will certainly recommend you highly.😊
The agent was very knowledgeable and even twilight me about the warming center! Thanks for the great service! The Avilas!
Dustin was amazing with fixing our refrigerator. Timely, thorough, professional and honest. We appreciated his experience and knowledge; and would recommend One Stop Appliance Repair! Thanks, Dustin.
One STop's technician gave me a call in the morning to narrow the window from 6 hours down to a 1-hour window, and arrived as he planned. He got right to work, was professional and clean, and fixed my Samsung dryer very quickly.
The $200 visit fee plus $150 control board set me back more than half the cost of my 2.5-year-old dryer. (That said, it's cheaper than buying a new one! And the service was good.) He drove 20-30 minutes from his last repair, was in my house 20 minutes including taking my billing info, and was off to his next appointment. I'm giving 4 stars because while the service was outstanding, the cost seems high; thus not an outstanding value. I'd give 4.5 if I could.
The service technician Chris, was on time and diagnosed the problem with my 75 inch Samsung T.V. within minutes. After receiving the part, he was back to finish the job in an efficient manner. I would recommend One Stop Appliance.
One Stop fixed my Samsung ice maker. It's working perfectly and the technician was very knowledgeable.
We had a problem with the picture on our tv. Chris the technician came out and looked at it and seen that it needed a new screen which he ordered that same day. A week later he came out and replaced the screen. He even adjusted the color for us and literally transformed me onto the beautiful island of Costa Rica via my tv. I never knew that my TV had such brilliant colors! Chris was great… I highly recommend him!
My Samsung TV just under a year old stopped turning on. One Stop is the only authorized Samsung repair company in the Denver area, so I was referred by Samsung to them. While I had to wait a week for a technician to come out, he communicated exactly when he would arrive and was here on time as expected. My past experiences with TV and appliance repair gave me the expectation that a part would have to be ordered, or the technician would have to take the unit with him, and either way I would be without it for a week, or two, or longer. To my surprise, the technician, Chris, was able to diagnose and replace the board, which he already had on hand. It took him less than an hour to repair and my TV was working before he left. He also provided me with some guidance on getting the most out of my TV. Highly recommend for television repair!
Best TV repair experience I ever had. Phenomenal communication. My technician, Chris, was on time, super friendly, and was able to diagnose, fix, and even show me some tv tips...all within 10 minutes.
I hope my TV never breaks again, but if it does, I’m asking for Chris.
10/10
Scheduling, communication and promptness were issues I had. The repair tech (Dillon) was nice, professional, and knowledgeable.
I had an issue with my Samsung refrigerator ice maker. Samsung booked an appointment for the repair for me with One Stop Appliance. The repairman was scheduled to arrive between 10am & 1pm. He called at 9:45 to tell me that the arrival window would be between 3pm & 5pm. He also said when you get the arrival window from the office it is only an "estimated window" and can be changed on the day of the appointment. So don't plan on them showing up when they say they will.
I adjusted my schedule to accommodate the new scheduled time. Dillon finally called at 5:10 and arrived at 5:20. He was personable, quick and efficient with the repair and took time to make sure I understood the problem and the fix. I was very happy with Dillon...interactions with the office and scheduling not so much.
Update: 10/02/21 Chris came over and repaired my 85 inch Samsung TV. It was not powering on. He changed out a board on the back and the TV worked. He was professional, polite, and very quick. He also serviced my TV on a Saturday. I am very happy with this service. Thanks!
So I had to call One Stop Appliance Repair because my tv went out and they are the only Samsung authorized repair company. They promptly got me an appointment for Chris to come out. I read previous reviews so I would know what to expect, I was worried based on a few I had read. The day of the appointment Chris text to confirm and then again later when he was on his was. Once he arrived he was very nice and seemed to know what he was doing. Unfortunately, my screen had gone out so he had to order a new one which took about a week. The day of the next appointment he did the same text to confirm then again when he was on the way. Once again Chris was super nice and knew what he was doing. He even gave a few pointers on how to help keep the tv in its best condition for longer. I was very pleased with the repair and will definitely use them again even if not required. I have come to the conclusion that the negative reviews are probably from people that are unhappy in their own life. Chris was nothing but kind and professional.
This company is an Authorized Repair Shop for Samsung. I had a TV that wasn’t working correctly. The technician, Chris, was AWESOME as he communicated when he would be here, showed up on time, diagnosed the problem and came back when the part arrived. Very PROFESSIONAL, friendly, respectful and knew his stuff! I can’t think of anything Chris could have done better. HIGHLY RECOMMEND!!!
Our technician, Christopher, was awesome to work with. Communication was very clear and we knew what to expect with arrival and work. He made our tv replacement very easy and convenient and was respectful of our space and time. Highly recommended one stop from our experience.
Ice maker quit working in upper section of refrigerator. Tech came in and replaced ice maker and circuit board in the back of refrigerator. He did a thorough inspection while replacing ice maker. He found drain from ice maker was also plugged. He also told me the ice machine is a Samsung life time warranty. So there was no charge. He also mentioned that Samsung is striving to have #1 Customer satisfaction. All I can say is thanks Samsung and you have my vote there. Also the technician was excellent in professionalism and knowledge. I’ll definitely do business with them again.
Ryan has worked several times on my Samsung dryer (all needing different repairs). He is very knowledgeable and fast. For one repair, he diagnosed it over the phone which saved a trip to my house. The part was ordered and replaced within one week. I gave a four star review only because I wished they would call the night before or at least by 7am the day of the repair with an approximate arrival time.
One Stop scheduled my repair quickly. Great communication. Chris, the tech, showed up wearing shoe covers to protect our carpet and got right to work. He took the time to explain what he found and answered each of my questions. He was efficient, polite and a good communicator. Overall a great experience and no more washing dishes by hand!
Had an excellent experience with One Stop Appliance Repair. The technician, Mike, was excellent. Very professional and respectful of our home. He quickly and accurately diagnosed the problem, ordered the necessary part and returned within 2 days to repair the oven. The receptionist at One Stop was helpful scheduling the appointment and making sure the arrival window worked for my schedule. Be aware..my experience with the SamSung call center was not good and I was hesitant about the referral they would provide since the call center seemed disorganized. One Stop Alliance Repair however is not the same experience. You just need to get through the call center for the first call which is painful.
Mike our service tech was informative, courteous, educational, and on time. The appt was quick and he was able to make adjustments for my Samsung Refrigerator. They made all the appropriate precautions to be safe during this uncertain time. Safe and helpful.
I purchased a new construction townhome and discovered my Samsung oven had a gas leak. After contacting Samsung, they sent One Stop Appliance Repair over just before Christmas. They were prompt, showing up as promised and very thorough. The tech quickly identified the problem and ordered the parts with an estimated date of return of January 2. At 8am on January 2 , I received a call that the tech was on his way. He showed up, quickly repaired and tested the oven. Everyone I interacted with was efficient, friendly and helpful. Would highly recommend!
I had to have my Samsung refrigerator repaired because the ice maker was freezing over. I called Samsung and they referred me to this company who happens to be one of the only Samsung repair facilities in the city, so I was told. The office staff was very friendly and informative about how the repair would go. Although, the technician was a little later than he quoted, Rick was very nice and respectful in my home. He fixed the issue with my ice maker and I am back to enjoying my very expensive refrigerator. Despite some of the negative comments, I would like to say that I would have them back to service all of my appliances. They were professional, affordable and knowledgeable. 5 starts for this company!
Called Samsung for repairing a broken glass top on our induction range. They sent the order to One Stop who called and scheduled the appointment with us. The tech, Nick, arrived on time, talked to me about the price beforehand (we knew this was not covered under our warranty), removed, inspected and replaced glass top very efficiently. Price was fair and reasonable. Tested the range before Nick left and everything seems to be working perfectly. Very happy with this company!
Very friendly and helpful folks here. They were able to quickly diagnose the problem with my dishwasher. Once they received replacement parts from Samsung the repair was done in an hour. I'll definitely keep their number around for future repairs.
One Stop Appliance Repair was recommended by Samsung for our dryer repair. We experienced excellent customer service from the first phone call onward. I cannot recall the person's name with whom I spoke with in the office, but she was VERY courteous and professional.
Our repair was done in a timely manner by Aaron. He was very knowledgable and personable. Aaron called ahead to let me know the approximate time he expected to be here and called once more 30 minutes prior to his arrival.
Overall great exerience!
I have used this company twice to repair both my Samsung washer and dryer. Both times I received call backs right away and got a tech out as soon as possible. The last time we called our dryer wasnt tumbling and the tech already had the part since its a common thing to break on our model and he was in and out quickly. I had had a baby the day before in our home and the laundry room is across from my bedroom where I was lying in with my baby. He was so respectful of that and quiet. Contrary to other reviews, my experience has been nothing but good.
A young technician (Michael) notified us prior to arrival to repair our icemaker in a Samsung refrigerator. We found Michael to be COVID aware, knowledgeable about the Samsung icemaker issues, and very professional. He was careful when he moved the refrig, quickly replaced the ice maker, and made some additional adjustments to ensure our unit would function properly. Also let us know how different water filters might impact how well the ice maker functions. Good communicator, very courteous...a very positive experience for us.
Replaced my ice maker quickly. Tech had a great deal of knowledge and was willing to share the things I needed to watch out for.
I’ll always contact this company for appliance repairs! I like how they do business…
Chris came to my home on Fraser Court in Aurora and my experience was excellent. Chris was friendly, very knowledgeable and quick. Chris helped me fine tune my Samsung TV and provided helpful settings information. I had an excellent experience with One Stop Appliance Repair because of Chris. Thank you Chris !!
Had warranty issue with one of the doors on our new Samsung refrigerator and contacted the appliance store who sold it. One Stop Appliance Repair contacted me by voicemail that same afternoon requesting that I call back to get an appointment scheduled. Called the next morning, spoke to Ray and an appointment was scheduled with a 3 hour time window. I was told their repairman would call the morning of our appointed with a narrower time frame and also would call approximately 30 minutes before he planned to arrive. Their repair technician, Ryan, called as promised with a more accurate time window of arrival as well as calling shortly before his arrival. Ryan was very pleasant and professional and was very respectful of our home. He even took his shoes off before entering our kitchen. He brought the correct replacement door and was very careful in installing it as well as swapping needed parts from the old door. We are very impressed with how promptly Samsung honored our warranty issue and by the care and personal attention given by One Stop Appliance Repair in installing the replacement parts. We will certainly call them again for any service regarding our Samsung appliances.
Excellent communication, and very thorough. Chris ensured every measure was taken to identify our TV repair. Very friendly and professional.
It was a great end to end experience, great customer service, flexibility to schedule appointment around my availability, quailified and experienced in Samsung washer. Issues was resolved and technician was super courteous at all time.
I don’t look forward to another issue with my washer, but I will definitely use One Stop appliance repair if that happens.
My TV was fixed in no time. Something happen to the computer and they were able to send someone out in a timely manner. The technician was super great and awesome to talk to.
Samsung Dryer Repair
I was posting my repair saga on an admittedly older machine for weeks.
I've gone up from 1 Star to 3 Stars with the following notes for those of you looking for repairs.
1. I found the techs courteous and friendly. This is valuable and increasingly rare in my experience. In addition, I have had two other companies--Sears and Big Mike out and wouldn't have them back in my home. 5 Stars
2. I would say that they struggle with scheduling and I won't guess on the why. But, they picked it and got to me in days at least. With Sears, they canceled day of and put me on the schedule 16 days later. I would strongly suggest you call the day before your appointment, maybe 2, to confirm. You might say you shouldn't have to--true. But, taking half days off to be stood up is just too costly for me. However, it didn't go well twice. 1 Star.
3. They were reasonable. And I mean that in terms of price and rectifying the issues that developed. They could have disappeared, been hostile, or stonewalled me. They never once acted that way. And for what it is worth, neither did I. 5 Stars.
So, they've boosted their rating to 4 stars and I'd have them back.
AM
Gave one stop a call to take a look at my dryer. Tech showed up, on time, with boot covers already on to protect my floors. The tech, Aaron, was polite, courteous, very knowledgeable and fast. Explained everything very well. Would recommend one stop appliance repair to anyone, and would definitely ask for Aaron by name next time I call.
Chris first came by to diagnose the issue with our TV which took him less than 5 minutes. He then scheduled to get the part the following week and installed it in less than 20 minutes. He is very professional and was on time.
Steve came out and fixed our Samsung dryer. He was very professional, knowledgeable and friendly! Outstanding technician and service! Reasonable price, was able to make a same day appointment, they came all the way out to Windsor. I definitely reccomend this service!
Stephen D was just so professional and he explained everything he was doing. He quickly repaired my oven and completed everything within the time frame that the office gave me. What a wonderful experience! If I need anything repaired again I will call you and ask for Stephen D!!
Barbara Daniel
They kept me up to date as we worked through the entire process. They did a great job
My 5 year old Samsung refrigerator developed a leak which warped the hardwood floor beneath it. I called Samsung to get advice on how to fix the problem and they sent Dustin from One Stop Appliance Repair out to repair it. He showed up after calling twice that day-once to let me know what number appointment I was and gave an estimated time-and the second time to say he was on the way and about 15 minutes out. He showed up, looked at the problem, said he thought the drain was frozen shut, took it all apart, and showed me the frozen drain line. After thawing it out, he put a drain line kit in, and said my problems were over. He also fixed my leaking filter and cleaned everything up before leaving. All for no charge! I wouldn't hesitate to call this shop again even if I was the one paying the bill. Thanks One Stop and Dustin.
We were referred to One Stop by the Samsung help line after our Samsung TV quit. It was no longer under warranty. We contacted One Stop and Debra provided the best customer service ever. We told her the TV had no power to it. She immediately diagnosed a faulty power board as the cause. She gave us repair quote but then she did the unexpected: she told us how to get a power board directly from Samsung cheaper and install it ourselves. She said it would be simple and it was. She saved us a lot of money and our TV works just like new. I highly recommend One Stop as the first stop for repairs. And thank you Debra!
The serviceman put in a new magneatron which fixed it. Our samsung microwave was only 1 year old so it was under warranty
Very knowledgeable man and very pleasant.
Samsung gave a one time extended 100% parts and labor warranty to repair my dishwasher. Samsung contracted with One Stop Appliance Repair to do the replacement of the low water level float switch, tub gasket and the door gasket.
Deborah Garrett office clerk at One Stop was the first person I spoke with who scheduled the repairs. Dustin Lascala on 12/8/17 was the first technician who came out and ordered the parts, followed by Stephen Higgins on 12/18/17. He did the installation of the parts.
I was 100% satisfied with all the people listed above. They did a fantastic job of taking care of appointment scheduling and home visits to complete the repair.
Chad..
Rick was the most experienced well-mannered master technician we have ever had repair an appliance. He protected all work services and removed his boots at the door. He was knowledgeable and thorough. Highly recommend Rick!!
I called One Stop to send someone to fix my Samsung Refrigerator. I was having problems keeping my food cold, so they sent a young gentleman named Aaron. He was very nice and intelligent of the product and had it fixed up and running in no time. I highly recommend this company
Called one stop last week an issue with my refrigerator. They were very courteous and helpful on the phone. Their tech, went by Aaron, showed up within the Predetremined parameters, was polite, professional, and well versed in his trade. He was in and out fast, he was very helpful answering any questions i had. Will definitely use one stop in the future.
Had a new Samsung stove that was leaking gas since install. Samsung customer service had me deal w One Stop. The ladies on the phone were kind and knowledgeable and the tech that came out today was very professional, on time, and worked hard to replace the gas valve that was the problem. I can’t rate the value since Samsung will cover the cost, but would highly recommend One Stop.
I have had these people out three times to work on an icemaker problem with a Samsung which is noted for having a seriously flawed ice maker. They have diagnosed the problem and repaired each issue. Kindra at the office has been quite responsive and the people they send out are just wonderful. They are skilled and the type person you enjoy letting into your home. The fatally flawed ice maker is Samsung's well known design flaw but One Stop's people are giving it life. Can't ask for more Samsung should let them design a replacement. Good company
Rick was great. He was good at communicating his expected time and called again as he was on his way to our house. He fixed our microwave super quick. He even showed me the broken piece and made sure the microwave worked before he left. He left our kitchen looking just as clean as it was when he got here. Thanks Rick!
Christopher came to fix our Tv, and we had a great experience. He communicated very well, and even took the time to show us extra features on our tv. Very nice person and very good experience.
We've used these guys for years, and they do decent work -- but I always bristle at the $100 trip charge that is NOT applied toward repairs.
Very frustrating trying to schedule around the times I needed, one time the tech was supposed to be here between 12/2 no call no show I had to be calling the office a number if times and still got no answer ad ti the times he'd show. He finally called an hour later than expected. The last tech we had (Rick) was amazing! He was very communicative and told me what was wrong and what needed to be fixed, he got the wrong part and apologized and made sure to get us in that same week.
Had them service my refrigerator because it wasn’t dispensing water and the tech showed up with gloves, a mask and booties. He had it fixed in under and hour. His name was Aaron and he was very professional and knew what he was doing. Would definitely recommend him to anyone. Thank you!
Ryan, the technician, came to repair a noisy dryer. He dismantled dryer, explained in detail what was wrong and what he was going to replace. He was very friendly, courteous, and fast. He answered any concerns I had. I was very pleased with him. I would definitely want him to return if any other issues arise with my appliances!
Caleb replaced my ice maker on my Samsung refrigerator. He came when he said he would, was professional and warm and friendly. Worked efficiently and quickly. I highly recommend him to anyone needing their Samsung appliances fixed.
They didn't need to do anything to the dishwasher. It just b needed to dry out so the LC code would go away. We had a drain clog that cause an overflow and this the LÇ code.
This was not a bad experience at all for me! They called when they said and came when they said. Technician, Stephen, was absolutely awesome and answered every question so I could understand what was happening. He is very knowledgeable and I will always call this company for any Samsung appliance issues.
I didn't call them originally becuase of the bad reviews. I went through another company and three weeks later that company said theu couldn't fix it. I called One Stop Appliance and they had it fixed in about a week and a half. They're appointments were booked out for a week but once they came it was fixed in 2 days! Thank goodness!!! Everyone I dealt with was very helpful and polite. I can't thank you enough!!
I would like to thank, their dispatcher/front deck person, Arizona for helping me with my issue between them and samsung. She is very professional, happy to help, understanding, and down right good at her job. Dont loose her One Stop Appliance!
I was having a problem with my dryer earlier today and called one stop. A guy named Aaron came to fix my dryer and he helped so much! He was so kind and knowledgeable about what he was doing! If I ever have any more problems, I will definitely be calling one stop!
Great experience! I had a problem with my Samsung TV, and Chris from One Stop was great!! I would highly recommend. He was on time, very professional, and my TV works great now.
Prompt professional and got the job done !! Would definitely use them again
Rick was great and fixed my Samsung washing machine. This was one of the best experiences I've had with repairing an appliance. I will use One Stop Appliance Repair in the future.
Rick at One Stop was excellent. He was able to analyze and solve the problem with my microwave very quickly. I will definitely use them for any future repairs. Truly a great experience.
My elderly parents had their refrigerator break, and they were fast, friendly and very honest. Very fair prices and excellent customer service! I would highly recommend this company and will use them whenever I have a future problem with any appliance!
Mark came over and fixed my Samsung range. The glass top popped as I was using the biggest burner. Took Mark about 15 minutes to swap the glass top. Was a good experience.
Professional, prompt and courteous. They got the job done sooner than Samsung quoted me. They kept in touch every step of the way and adjusted their schedule to fit mine.
They fixed my ice maker, they were very nice on the phone, they came out quickly and we’re professional in my home , and my ice maker works wonderful. I would absolutely use them again
Bought a Samsung Stove at Best Buy, the sensor went out, One Stop was not only friendly but the tech came out fixed it and the stove has been working great. Deb at the front office was great and so was the Tech, very friendly and great service.
Warranty repair on TV. Chris had the parts needed and was very professional. He notified me when he was on the way and was on time. TV is working fine now.
Tim did a very good job fixing our dishwasher, others had attempted repairs in the past unsuccessfully. Repair completed quickly and correctly at a fair price.
We were referred by Samsung. It took a couple of trips to find and fix the issue but everything is working fine now. Workers were all polite and on time.
Aaron was all business and expertise yet friendly. He found the problem with our washer, took the time to show both my husband and I what is was and ordered the part. It will be fixed tomorrow! Thank you Aaron.
Two very nice technicians. Josh (trainee) took lead and did very well. Got right to work and finished in about a hour. Very pleased with results. Will certainly use the company again for any repair work.
Service was prompt and Daniel was super friendly and efficient. Looked at all of the different parts and tested the dryer before leaving to make sure that it was working properly. Very impressed with the service!
Ice maker repaired under warranty thank goodness! I should’ve never bought that refrigerator I was warned!!!
I am very concerned about the future.
Ryan from One Stop quickly repaired my damaged Samsung washer and was courteous and very knowledgeable. He was additionally helpful when answered other questions about these new front loaders and the existing installation.
We have been trying to get our new 70" Samsung 4K TV fixed for nearly 3 months through this sponsored service under warranty. They have cancelled our services 4 consecutive times the day prior or the day of the agreed service date. This store is nearly impossible to speak to somebody and they do not answer voicemails. I spoke with Angela today who promised that "Chris" the technician would be here on Saturday for our 4th try at getting the new TV fixed. I would beg to find another service in our area but this company is the only one that Samsung warranty for the television uses here. I hope things get fixed soon!!!!!
Update: Chris the technician saved the day. After speaking with him it is unclear what the root of the issues are with this business. Possibly having multiple parties involved with initiating repair service tickets to random cancellations on Samsung's behalf or poor communication between parties. Chris however is a great smart man with efficient work.
I called them to take care of a problem I was having with my refrigerator and the tech came out, his name was Aaron, he was very professional and very knowledgeable about what was going on with my fridge. Will definitely call again in the future.
The technician got the problem partially repaired. They are scheduled to return. They were very good about keeping us updated on their arrival time. The technician was very polite and professional.
Our technician called to confirm appointment, and call when he was on his way. He explained what the problem was and that it was warranty covered. He sets return date and promptly returned to complete the work.
Chris was exceptionally professional, knew his trade and even had suggestions about how to go about facilitating the repairs.
I had one stop out to fix my washer & I had a guy name Aaron who came & he was the absolute best! He didnt only fix the problem he acknowledged me on what to do to not have the same problem again & what to do if it does happen again. I highly reccomend One Stop
One Stop replaced my icemaker which was still under warranty. The service was prompt, quick and professional.
Stephen was the repairman. He was great, fast and very reliable. Was a pleasure to have him fix our icemaker.
The repairman was very professional and finished repairing our dryer quickly and efficiently. He was very personable, friendly, and an all round gentleman.
Repaired tech are Very knowledgeable, very considerate, listen well and elitmite all possible course for the appliance. They do wear shoes cover inside.
Samsung TV repair. Christopher was polite, fast, and took the time to explain some interesting features about our tv.
Got my tv repaired. Chris was awesome. Super nice guy and did the job super quick.
They came to fix my Samsung TV. And Chris did a great job and was REALLY fast.
The guy was very knowledgeable and friendly.
The best! Steve was thorough, professional, and forthright with helpful tips and information. He replaced/tested the ice maker quickly, and was happy to answer any questions I had.
Repaired my dryer in 30 minutes. It works great now. The repairman was courteous and professional.
Travis did a great job repairing our refrigerator. One stop appliance repair is now our go to appliance company.
Rick at One Stop Appliance Repair is fantastic! Customer friendly, extremely knowledgeable and efficient. One Stop Appliance is our preferred repair vendor.
They came out and repaired my refrigerator in a timely and professional manner. I highly recommend one stop appliance repair. Give them a call!
Chris from one stop appliance repair was awesome. Very nice and clean. Repaired my tv with fast, professional, and clean service. Thank you.
We used one stop to repair out ice machine. They were curious, prompt and quick to make repairs that worked the first time.
Tv wasn't connecting to wifi. Repair person chris came over and less than 30 min .problem solve!! Very professional. Thank you!
The techs are great. However they expect you to be available all day. This is unacceptable and inconvenient to the customer.
Christopher the technician was very knowledgeable about my product and was very professional. I would recommend him to anyone whos in need of a t.v repair.
Steve was fantastic! Quality professional. He got the repair done quickly and efficiently.
Had the most amazing service repairman. He was polite & cleaned up after he was done. Very efficient. Was very happy with his service calls. Kudos to "Pat" Thanks
I couldn’t be more satisfied with the quality of the service I received.
The technician was professional, skilled and followed all the COVID-19 protocols.
I would highly recommend one stop appliance for all of your appliance needs!!!!!!! My ice works again thank you aaron I thought it was going to be unfixable since the last tech couldn't solve the problem again thanks aaron u were very sufficient and polite also thank u for answering all my question........ call one stop there great
Mike was great! He knew the problem right away and fixed it quickly. He was personable and took precautions during COVID.
Have fixed multiple in-warranty and 1 out-of-warranty problems on our Samsung oven and refrigerator. Resolved every issue and very friendly to deal with.
Rick did an absolutely fantastic job servicing our microwave. He was on time, respectful of our home, and was great conversation.
Jordan was great! Super professional and cared about the customer. Fixed my freezer in no time. Thanks guys!
Great group of dedicated employees, management and owner!!! They care about your Samsung appliances & televisions.
Chris was amazing! He fixed my TV in no time and was a joy to chat with. Thank you!
Professional. Good dude and quick repair. He made sure not to leave until all my questions and concerns were answered. Highly recommend
Friendly and fast... They identified the dishwasher issue within minutes and were wrapped up in about 20 min, leaving the space as clean as they had found it. Thanks!
Great customer service! They fix my fridge ice maker.... but not my range after I was told they would!
I was visiting a family member with a broken washing machine over the holidays and these guys saved the day. I had to reschedule the first appointment and they accommodated no problem.
Your tech Chris did great fixing the tv and giving me info on the tv to help me for this happening again 10/5 stars
Rick was personable, proffesinal, and experienced. He took the time to explain everything he was doing. A rare treat in today’s world
The technician texted me to say he was on his way. He showed up, found the problem quickly and was done in about 45 minutes
Excellent customer service and quick repair on my 65 inch Samsung. Very professional.
Great service
They brought the part they needed and installed it immediately. Did not have to wait on parts. Fast, polite and efficient.
We had a great experience with Chris - he communicated well, was knowledgeable and most importantly was very helpful. Thanks!
Quickly found the problem with our 6 month old Samsung microwave & fixed it efficiently. Thanks Technician Rick!
Aaron was on time, efficient, knowledgeable and thorough. I would definitely use his services again. Steve
Great service fast and friendly. Brought the repair item first and only visit replaced quickly working great
First class service from customer call in to on-site repair.
Chris was very communicative, prompt, informative, and accommodating!! Extremely happy with his service!
Very quick to schedule service and excellent communication surrounding arrival time. The technician was polite and knowledgable.
The service provider was very prompt and professional and completed the repair quickly.
Great experience that took way less time than I expected. Very knowledgeable and great customer service skills from start to finish.
Thank you again!!
Chris is awesome. Incredibly professional and works quickly. 10/10 would hire again.
I called and talked to Jessica and she is an amazing help and she is very professional and very knowledgeable .
A company worth work with
Very professional from start to finish. Chris did a great job cure at my home.
Fabulous, helped us fix the fridge without costing $400! Call them
Great experience they worked with my schedule and my tv was fixed with no hassle.
Repairman showed on time was knowledgeable and professional. Quickly replaced part
Very knowledgeable Technician's. Were able to repair washer correctly.
Knowledgeable, professional, on time as expected. Would definitely use again and will refer to others.
Chris was awesome and fixed my TV in a jiffy.
Prompt, on time, great service
Timely and helpful. Very professional. Will use again if needed.
Great and quick service, the technitian was very professional and reliable. Iam 1000% satified with the service👍 …
The techs were great. Very professionaland neat
Aaron did a great job repairing my washing machine
Nice and efficient technicians! Fixed my washing machine quickly.
Great customer service and quickly solved my issues. Would use them again!
Wow! Rick, came, saw, conquered. Finally a company that knows appliances. Thanks. What a relief! :*)
They repaired my tv! Quickly and effectively!
I called one stop appliance today, and they were very helpful.
Repair man I believe Nick was very knowledgeable helpful.
Fast, friendly service at no cost to me.
Effective; Knowledgeable; Courteous; Caring; Communicate easy; Explanations understandable;
Tech was professional, knowledgeable and Courteous.
Great service on time replaced
everything needed
Rick was professional and efficient as they come!!
One Stop was responsive, prompt and efficient.
Great Cuban food and amazing staff
Chris did a great job.
Competent, knowledge, very professional.
Outstanding service by a knowledgeable professional!
Tech was fast and friendly
Great job 👍. …
Excellent, professional service!
Quick response time.
Great experience, efficient, professional, problem resolved!!!!!
Fast and friendly.
Great service!
Awesome experience.
Verry good service
Repaired tv..
Professional and prompt repair
Great service
The service I received was very good.
Our experience with One Stop was positive. The service was excellent. The gentleman who worked on our refrigerator are knowledgeable of the product, including the warranty. They were respectful to us and of our property. Our issue was not resolved the way we would have liked but that is the fault of Samsung .
Scheduling was easy and the receptionist(s) that I spoke with were also very helpful, polite. Thank you greatly for that!
I would definitely recommend One Stop.
And we wish One Stop continued success.