Reviews of Sears Appliance Repair. (Appliance Store) in Columbia (South Carolina).

Sears Appliance Repair

271 Reviews

126 Comments

Appliance store

Appliance repair service

7201 Two Notch Rd, Columbia, SC 29223, United States

Description

Information of Sears Appliance Repair, Appliance store in Columbia (South Carolina)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Sears Appliance Repair

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Reviews of Sears Appliance Repair

JATNE Publishing

The overall work and sharing was informative. However, the initial setup said $75 for each item. They required card information upfront. Then I receive invoice with $99 for each item. There was no repair or parts needed.

Michele W

* Your company as a whole sucks but your technician(Jose) today was great. The technician that was here on the 1st and 2nd visit was terrible.

Patricia Carter

The technician that serviced my washing machine was extremely professional, friendly, courteous and informative. I would greatly appreciate seeing him again whenever I need additional service on any of my appliances.

Bruce & Enid Laney

Ronald by far was the BEST experience we've had with a service technician. Beyond incredible experience. I highly recommend him. He explained everything in detail and how he fixed each issue. He went above and beyond all expectations. You need to give him a raise! Thank you so much.

Raymond Lancaster

Serviceman was friendly and appeared competent. However, his diagnosis of the non-functioning dishwasher was that the motor needed replacing, but not made anymore. Even if available, cost would be more than a new one. So we will be dishwasher-shopping.

Gladys Harris

The tech came at the time promised. He repaired my oven when a tech form a different company said it could not be repaired. I really like my stove and oven and definitely was not ready to replace it. I wish I could rate him a ten (10). He deserve it.

Al Holladay

Our technician was very good, professional and courteous. Diagnostic task and repair job were completed quickly and he cleaned up behind himself and took all trash with him. I do think the cost a bit excessive and felt I was kinda roped in to the repair because of the diagnostic fee. Replaced controller for 1 element and total was at least 50% of the price for a new stove. One more element and I could buy a brand new stove. Another failure will lead to replacement instead of a repair.

Julie

Carlos came out and inspected my fridge which was freezing everything. The damper needed to be replaced. He found a replacement part nearby and was able to complete the service the same day!

Jan Oliver

The two technicians were great. Very nice, friendly and knowledgeable. However, a little frost is still forming inside the freezer. I will call to make another appointment for them to come out and recheck it. I hope we get the same technicians. I have always trusted Sears!!!

Melvin Jones

Sears is not inexpensive but the service provided is competitive. The technician arrived in timely manner. He was knoledgable and professional. My washer was repaired and even with a follow up for an issue of my own doing all went well. I would recommend.

Pat Drzik

Robert the repair person was very courteous, friendly and helpful. Very knowledgeable regarding our refrigerator! Thank you Mr. Robert. PS: Please provide your repair staff with a direct line and a reliable computer. Unfortunately he had to contact another repair person to provide cost of the parts as he was not able to either contact the parts dept. by phone or connect using the computer provided to him. This caused much stress on both he and us as customers. And, it also caused a lengthy service call. One that should not have taken long if he was able to connect to the parts dept. (PS: Do to this we made a decision to purchase a new refrigerator from another source - not a Sears product. If Sears treats their repair staff this way, does Sears really care about their customers?)

Raymond Knox

Arrived on time and completed the service efficiently. Technician led off with a sales pitch for the Sears home repair insurance policy which was a bit off putting. Such policies are seldom worth the money. Given the age of our home however, the MTF for a number of covered items made it a reasonable purchase plus it cut the cost of the service in half.

D Lipp

I was given a window between 8am to 12pm. The first repair was at my house 15 minutes early and waited till 8am which I appreciated. He worked on refrigerator for a few minutes and tried to order a part but couldn't find it and called for another service man to come out. He came by about four hours later. He was able to find the parts in the computer system and ordered them. He cleaned the coils, checked thermostat, vacuumed near and on coil, adjusted the door and wheels. He was here about an hour. Both service men where very friendly and polite I just don't understand why the first man was not able to complete the job. I have already recieved the parts in the mail and placed them in the refrigerator. I always purchase the service contracts on anything I buy from Sears and have always had great experiences with their service personnel and replacement of parts.

Lawrence Dennis

The repairman was very courteous. I rate his service 5 stars but 0 stars for the time it took to make the repair. The repairman came to my house on October 31st and he came back to make the repair on November 30th. It took that long for the second of two parts to be shipped to me. The heating element which is a very common Kenmore part took 25 days to be shipped to me.

Bessie Sanders-Gordon

Representative was courteous and polite. Explained what he did and follow up needed. Repaired upright freezer. After Sears cancelled two appointments. The repair man that repaired the freezer was very very good, courteous, honest and knew his stuff. Thank you Bessie Sanders-Gordon

Gerald Michaels

Technician #0615955 did a superlative job! I thought previous technicians did a good maintenance check, but this man was THOROUGH! He checked things that none of the others checked. He has restored my faith that at least one person at Sears takes pride in his work and does the job right!!

Reesa Grossman

Jeremiah, our service technician, was an excellent diagnostician and fixer. He researched the symptoms before he got here, confirmed what he suspected, ordered the part and came back and fixed the washer! His gentle personality put me at ease. It's not a good day when my washer is not functioning! He is the best! He knows what he's doing and does it in a gentle manner! Thanks Jeremiah.

Jeff Cain

Servicing of my garden tractor was exceptional as always for the past 3 years that I have had it. Tech is both knowledgeable and friendly. If only the service on my garage door opener was the same, but apparently it is different people. Worst customer service contact I have ever experienced and no one seems to care. After 3 missed (no call-no show) appointments I had to order the part and install it myself. Talked with 3 different customer service reps who barely spoke english. Last on told me tech was on the way, He never showed. Now the part I ordered has gone bad and it means another call to an outsourced customer service. This is no reflection on the tech who serviced my tractor

Peggy Patton

I had a good experience with my call to Sears Appliance Repair (long hold time), however, that's where the good experience ended. I was handed off to Appliance Professionals and they were rude and inefficient. Still having problems with washer and dryer. Have always loved Sears appliances and never had an issue with their warranty work until Appliance Professionals. Avoid them if you can; as I said, rude and they don't have a clue about what they are doing other than insulting the intelligence of the homeowner.

John Z

I waited 3 weeks for my washer and dryer to get repaired when it could have been a few days. However, the call center did a very poor job relating details that I had given, including an accurate model number. The same agent on the phone failed to give directions to my house. Even the repairman said that the call center does a poor job taking and relating information. What is Sears going to do??? Plus, the piece that was replaced in my dryer is already having problems.

May Jones

The technician was professional, knowledgeable, efficient, and pleasant. His work was quite satisfactory. BUT the wait from September 6 until September 23 to get a lawn mower repaired is entirely unsatisfactory! Scheduling is the responsibility of Sears. Unsatisfactory. I will not purchase another expensive Sears product.

Joy Zimmer

After a bad experience with Diane, the Sears rep who I spoke to about my refrigerator needing repaired (she basically told me that the noise I was hearing was "normal" and almost argued with me about it. She stated she was putting the call down as routine and the noise was normal), the repair man who finally came to check it out was great. He identified the problem immediately and stated that the noise the fridge was making was certainly not normal. He fixed the issue and everything is now working fine. I really think someone should listen to my original call for service. I have never experienced anything like it. I reported this on a prior survey and frankly thought I would get a response but did not. I have renewed my warranty and hope that I do not reach that young lady again should I need a repair. Thank you.

Linda Thomas

I am very pleased with your service! All three Techs who came out were very knowledgeable, friendly and polite. I thought the price for the part and labor was reasonable, too. I am so happy to have my washer working again!!

Pauline Anderson

I have had Sears do maintenance checks on my two HVAC units over the last several years and I am very pleased with the service Sears offers. The price is reasonable and I get a full report on my units in writing. In the past I have purchased a HVAC unit and was pleased with that experience too. I recommend Sears readily.

David Smith

Repairman was a good guy. Immediately determined that I needed a new icemaker. Replaced old one and said problem was solved. Not quite, I still had very low water flow, no ice. I changed the water filter and everything got better. He nshould have directed me to do that with the instillation.

Michael Woodside

The most professional service tech I have ever come in contact with. His introduction, explanation of the problem and how to fix the problem along with the cost was outstanding. He is a great example of what a professional service tech should be. If there was a need for a repair in the future, I sure hope I get John #1842.

Sharon Avinger

Repairman (John) was very pleasant and knowledgeable. Fixed my dryer in a timely manner. Works fine now. He was able to come the next day after I called. Excellent!

Gabrielle Valentine

The gentleman that came to repair my dryer was very efficient. My laundry room is outside and in a tight squeeze, but he didn't act like it bothered him to have to deal with it. He was friendly and very professional. I am sooo glad to have my dryer back!!!! Thank you so much!!!

M Greene

I was very pleased that the Tech arrived early in the day of my all day appointment. He was very pleasant and fixed the issue w/ my washer quickly. I’d call them again in a heartbeat 💗! …

Lynn Bogart

I have nothing to say but GREAT things about the repair of my Electrolux Microwave oven. The Sears repairmen who visited my home were professional, knowledgeable, efficient and personable. I would recommend Sears repair services to anyone, and do so whenever asked!

Evonne Germano

Technician was very efficient and also explained the Sears Home warranty program. He was more thorough in his explanation than previous techs and I found it beneficial to move forward with that warranty.

Patricia Shipley

Very polite, pleasant and knowledgeable service tech. It took him a very brief time to find the problem and fix it. I am completely satisfied and would use Sears Appliance Repair again.

Phillip Ramsey

I'm 80 years old and repairing my tractor is not possible, so I use Sears Repair. these people get things done and do them very well. My tractor runs so much better, great repair guy and great service Thanks Sears

Karen Davis

The repair man was excellent he worked hard and long hours. But the refrigerator is no good i didn't and have a refrigerator for months and spent money i didnt have. Now I just need someone to come and get this. I am a sick women under Doctor care and outside food does not help my condition. I spent at least $400,00 dollars on outside food these past few months and sometimes I was so sick I couldn't go get food. I explained the situation to the person on the phone it's was like talking to the wall all these months until I call headquarters . I received an email from headquarters to replace my old refrigator so I will going to Sears and do that.

Gladys Kuhlmann

He did a good job once he got here, but this was the third time the appointment had been scheduled. The first time we waited all day and didn't hear from him until 4:30 PM that he wasn't going to make it. It's hard to rearrange so many days to make sure someone was home.

Randell Mack

James was the repairman that came to my house. On the first occasion he fixed my tractor and then cut a major portion of my yard (above and beyond the call of duty, orders parts that I needed came acknowledge the second time after he finished my tractor is running well. I say thank you James you deserve a pay raise

Roy Wuthier

The repair man appeared right on schedule; he carefully emptied, cleaned and serviced our dehumidifier. He then gracefully checked out our other dehumidifier (not a Sears Kenmore) and discussed ways to help reduce dampness in our house.

Robert McKenzie

Representative called prior to arrival and completed the inspection, no problems were found. Said tech was very professional. Thanks to Sears for the continued outstanding support. Bob McKenzie

Susan H

He called early to let me know what time to expect him and got there pretty close to the time. Did the work on the alignment and ordered a new tire for the one very worn tire. He also replaced the drive belt which was quite worn.

Richard Mondy

They did a very professional job for us. They were here when they said they would be and did a wonderful job. I will say that their communication from the call center to the field isn't the best. I've used them several times and what I'm being told from the folks at the 1-800 call center and what the techs say are not always the same, need more consistency.

Robert Avery

Great experience with Sears repair of treadmill. Appointment time was when I wanted; the tech. called before arrival, was prompt, professional and actually friendly. Thanks Sears...

Suzanne Catalano

The repairman was qualified and professional. My complaint is timeliness; it took a month to have my first repair visit to diagnose the problem and then a second month to have the repair visit. This is totally unacceptable for a service contract client!

Jessica Delgado

The technician did a very good job fixing the refrigerator. The service provided was better than expected and I know Sears do a great job!

Abner Burgos-Rodriguez

Your technician was arrived during the window of when I was told to expect him. Diagnosed the problem and went about addressing it. He is an obvious credit to your organization. I wish both he and you...Continued Success.

Rogers Reynolds

Completely satisfied with all the work......... notified in advance ........ work was done very timely....... courteous tech........ 7/3 ice maker made ice briefly....... froze again....... has been out 3 wks....... another appointment for 7/6........... replaced ice maker and it is working now..... will watch and monitor...... very friendly tech......

Today with BK

The tech was very punctual and extremely knowledgeable. He took the time to make sure everything was working correctly and was so professional.

james Doster

The technician was highly knowledgeable about my microwave, and he knew what he was doing, thanks for sending him out

Bernard Richburg

Washer machine still isn't working, it's been two months without my washer machine. If the technician cannot fix it give me a new machine. I'm very displeased with this service. Please send someone to fix my washer machine. As of 8/23/2019, this problem has been taken care of.

Joan Garland

Time frame for service was good. Service person was friendly, professional and gave instructions on what he needed to do and info on using system properly. Joan Garland

James Cox

Replacement of the guts of the icemaker appears to have solved the ongoing problem. The serviceman was very knowledgeable of the equipment and work was accomplished in minimum time.

Richard Brown

Was very professional and did the repair in a timely manner. He was very knowledgeable of the problem and had the mower running like new.

Donald E. King, Jr.

The repair man that came to my house did an excellent job of fixing my problem and explaining some issues I was having. He was very helpful and knowledgeable about his work.

george colvin

the service is good but come on now set up a appointment for a repair and the schedule time for arrival is 8-5?? i find it ridiculous you can't narrow it down with today's technology , everyone else has

Carol Harbin

Friendly, professional, and provided info to talk to Jeffers McGill about getting replacement dishwasher.

Owen Okel

The repair technician was timely, diagnosed the problem, ordered the need parts and fixed the machine. All is working well. Great service.

Tammy Lowe Stefanick

Service appointment was made same day, technician was prompt, explained everything, and was very pleasant and efficient. Could not have asked for a better experience!

Randy Taylor

Our Serviceman did a great job. Had replacement part on his truck and had us up and running and no time.

Heidi Cribb

My service repair was handled professionally and with care. Parts had to be ordered and the repairman came again and installed everything.

James Hill

I had thought that during my service appointment, the system would be checked over and not just run through a cycle and check the serial number for manufacture suggested and approved work needed.

Betsy Smith

The service person, Drew, was prompt, professional and did an excellent job during the initial visit and when he returned to complete the job, he did so professionally and exceptionally well.

Jennifer Nelson

We are satisfied with the service provided on Feb. 2. We hope to keep the warranty paid up and will call you for help as needed.

Richard Panessa

The Young Gent Has Been To Our Home A Few Times. We like him and The service he provides us. The Panessa's

Renee O'Neill

The service tech arrived when he said he would and was very friendly. He also explained everything fully. No complaints here.👍 …

John Ortman

Technician was very knowledgeable and diagnosed the problem almost immediately. Repair was quick and effective.

INGRID TURNER

I am always satisfied with Sears repair. The repair technicians are always knowledgeable and very courteous.

Harold Rice

* Technician was prompt and very professional also very knowledgeable

William Costello

The tech was very fast the only thing wrong was the two week wait to get the part installed other than that it was perfect.

Dave Hammond

Lee was there when he said he would be. He quickly found the problem with our refrigerator ice maker and repaired it quickly and efficiently.

Charles DUMAS

Service tech was very good at his job, made the repair in a matter of minutes.

Wanda Stokes

Called me, Arrived when he said he would. Fixed our mower, did a great job!

Bill Gorski

Very professional. Fixed the problem right away! Can't speak to the cost -- repair was covered under an extended warranty.

Steven Butler

Riding lawn mower service was excellent

Dorothy Doniphan

I am very happy with my GE washer and the service man was very nice.

kay mcdaniel

After a few visits by Repairman,and waiting approx.a week for a part. Seems to be working fine.

Robert Cavanaugh

great tech he knew my craftsman mower inside and out.

William Reilly

Carlos and Stephen did a great job fixing our refrigerator.

Mark Hendrick

The repair main Phillip Fore was awesome. Very friendly and helpful.

lillie Reed

The service was awesome. We can depend on sears to give quality service.

Shirley Parker

John did an excellent service. He is very knowledgeable and professional.

Gene Middendorf

Refrig not fixed yet, but have parts ordered.

mary randolph

technician did a great job repairing my electric range and knew exactly what the problem was

mary dantzler

Thanks for sending someone who take pride in his job.he was great to have in my home.thanks again

ROBYN BASS

Robert was very courteous and explained the repair thoroughly.

Sandra D Porterie

We where more than satisfied with the service we received from repairman.

Sue Ondera

Your service man was very professional and did a great job. Thanks.

Edward D

They come, they get it fixed. For the price they charge, though, they should throw in a maintenance service.

Cheri & Donnie

Michael was very nice and explained everything that was being done

RACHEL ASGILL

Every thing check out just fine we were ok with the work.

Larry Rose

The process take to long, we were without a dryer for 2 weeks

Margaret J Reierson

It was a maintenance check up - Great service!

Dean Anderson

Arrived on time. Did the job correctly, courteous and friendly,

Lawrence Hendricks

An excellent repair job/advice done by Tech# 0003087

William Hansen

Great service, my grill works again, hooray!

EZdemon187

It went great just a power issue

Linda Fowler

This was NOT a repair, but rather annual maintenance check. All went well.

Ron Prinz

Repairman did a good job and fixed the problem.

Mary Dicks

I was very happy with the service that was provided.

Sherman Porter

Very professional. Prompt and on time. I was very impressed.

John Parker

Still have same problem with noise and vibration

craig martin

Kurt always does great.

Paula Margel

Very polite efficient young man. Very pleased

Christy Mayo

Great job. On time, good communication.

Sharon Smith (Sharon)

had to order a couple of parts, parts to be installed tomorrow

Lisa Duell

It's a great bargain on most items

John Holladay

Great job. See you next year.

Sharon Spark

Technician was a very much experienced

Ed McCrory

I had a positive experience with this service

Ladylata Lata

Repair completed happy with service received

Jackie Parks

Thank you for the professional and proficient service.

Craig F

Excellent job, friendly service!

Lata Jobanputra

very knowledable and professional repair men.

Susan Anderson

The sears Repairman was on time upfront and very helpful. He epitomized what a tech should be like. Thanks for the great service.

Michael Weinrib

great job

Leigh Stevenson

Fast and Efficient service.

Fred Hassett

Very well done.

My Fresh

Showed up on time

Karen Hodges

Very good and efficient

maureen gullion

Prompt efficient service.

terry corl

Fast, efficient and effective

Kenisha Hall 2016

wonderful

ronbevmindspringcom

Repaired dishwasher

Sexy Chocolate

Excellent service

Yvonne Campbell

Very Good,

Toynett Carter

* Thank you so much Carlos for repairing my Fridge. Your knowledge, expertise, and politeness were exceptional

Diannia Pearson

Sarah Mathis

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