Reviews of Big Sandy Superstore. (Appliance Store) in Charleston (West Virginia).

Big Sandy Superstore

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355 Comments

Appliance store

Appliance store

330 Southridge Blvd, Charleston, WV 25309, United States

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Information of Big Sandy Superstore, Appliance store in Charleston (West Virginia)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

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Reviews of Big Sandy Superstore

Shelia Webb

I was welcomed when I walked through the door.Mrs Loretta was so helpful and helped us find what we was looking for.Great deals and would recommend for you as well. I have to say the Delivery Guys done an awesome job and they worked their tales off.I highly recommend Big Sandy and Dale and his Partner.

MartianMistress

I just recently bought from Big Sandy Superstore in Southridge, WV and had such a wonderful experience from beginning to end. I absolutely love my new sectional, dining table set, and sleeper sofa! Got them all for a really great deal!

Chelsie Carper

I have never met such helpful people in my life! They were very helpful made sure if we needed anything right away. Answered any questions that we needed. And got us hooked up with some wonderful looking, comfortable furniture! I’m in love with it!! 😍 The people that helped us were very good at what they do and I’m very thankful that they were there to help us! Very humble, kind, generous, and just a blast to be around! Thank you so much!!

Gary Midkiff

Sales person was knowledgeable and when he didn’t know he admitted it and asked for help. The purchasing process was easy and uncomplicated. Pricing was comparable to online purchasing. With the selection available we were able to try out the love seat and pick specifically our needs. Overall a great experience. We will be back.

JCP Productions

For the past few months I’ve been pricing beds for my home. So I decided to walk in to your store and I was greeted with a huge smile from Autumn and was very professional while asking if I needed any assistance. After looking around I came up to the service desk had a few questions and all 3 ladies behind the desk was happy to answer all my questions. Autumn, Hope and Kayla was behind the desk they helped me with all my questions. With such an amazing experience from the staff and these 3 ladies behind the desk helping me with my 900 questions I will definitely be back to make my purchase. It’s hard to find good customer service in places now a days but I will say you have the perfect team. They all deserve a raise.

Rhonda Price

I placed my order over the phone and the Assistant Crystal @ South Charleston store was above and beyond fabulous. She worked with me from a mailer I had received. She took the time to find the same mailer and help me with the purchase I wanted to make , right down to delivery, removal and monthly payment. She found me the best payment for my budget . I bought my washer and dryer a couple years ago through Big Sandy's and was very pleased with them. I will always be a Big Sandy's shopper.

Angie Gilkerson

Crystal and Gray were both so helpful from start to finish. Excellent customer service and extremely friendly!!

Heather R.

Great experience. Amber was great and we didn’t feel pressured at all when browsing. She came around when we needed measurements and then let us look more on our own until we finally made a decision. The process was smooth and not stressful as all unlike other furniture stores (which we also went to this day and came back to Big Sandy).

Kim Mcintyre

I was in the store awhile ago to purchase a new couch for our home. I am super indecisive and it usually takes me awhile to decide but I had a great saleswoman who helped me pick out the right piece for my family- if it wasn't for her I probably wouldn't have bought anything that day. Everyone needs a person like her in there store. I'll be back to order more for us upcoming project this summer Unfortunately I don't remember her name - I believe it was autumn She deserves a raise. Genuinely sweet

Kenny Blankenship

Great place! Walked in, nice lady met us at the door. We showed her a pic of living room furniture we saw on Facebook and she took us to see it. Sat on the sofa and said, “we’ll take it!” 10 minutes later we walked out the door with the paperwork and a schedule for delivery. Very easy and we used our Synchrony account. We’ve bought several big purchases the past several years. Will continue to shop at Big Sandy Superstore

Woody Domer

The sales staff was very knowledgeable and friendly. They helped me select my items and worked out best price and financing. However things went to hell in a handbasket after that. The contracted delivery service made excuses two days running as to when the items would be delivered. When things were finally delivered the install was a nightmare. Should I ever buy from Big Sandy again, I will make arrangements to pick up the items myself.

Franklin Steele

Where, oh, where do I even begin? Upon moving to Charleston, I found myself in need of a new sectional couch and television stand. I could not bring most of my old furniture with me, and I wanted to take this opportunity to invest in high-quality pieces. During my first week in West Virginia, I Googled "best furniture store in West Virginia" and discovered Big Sandy. I'm certainly glad about this. My experience at the Southridge Boulevard location surpassed the lofty expectations set by the glowing reviews, which is saying something. The sales associate, Autumn, made me feel at ease during the entire process and comfortable with the available financing options. She assisted me with the delivery process, and everything went smoothly. I love the couch and TV stand I picked out, but I am most happy about the recliner Autumn suggested after I mentioned perhaps wanting one of those too. I can't recommend Big Sandy enough if you want to purchase furniture in the Charleston area.

Rachel Medovitch

This was a quick and easy shopping experience. I already knew what I wanted and wasn’t haggled into buying more or something other than what I had on my list. I definitely will go back for more when I have the space for it! I am hoping the delivery goes as smoothly!

D Hager

We couldn't have asked for a better shopping experience... our salesperson Lisa was so likable & helpful. We appreciated that she listened and showed us exactly what we were shopping for. TY Lisa.

A G

Grey is an excellent salesman. Answered all questions, had the sale processed and ready for pickup. An awesome experience with a great guy.

James Harvey

I recently purchased a sectional from Big Sandy over in southridge and they did not disappoint. Every employee seemed friendly and knew their products inside and out. Thank you Hannah, for helping me pick out just what I needed and wanted! Highly recommend this store and its employees!!!

SYDNEY N LEGG

Autumn was amazing, patient, and accommodating! She and the manager helped us do a custom order. Overall a great experience!

Billy Milam

Looked at mattress and box spring sets. Jordon, our sales lady was very knowledgeable about the products and was very patient while we tried several and finally chose one. Very nice and polite sales lady.

John Baldwin

Excellent buying experience as well as with the delivery and set-up. As far as I remember this is my first transaction with Big Sandy and I would not hesitate to recommend them to others.

Kara Keeney

Crystal is great! She helped me in the past with an entertainment center and just helped me purchase a new sectional and ottoman that I cannot wait to receive!

DeeDee Taylor

Amazing customer service as always! We have furnished about every room in our house with stuff from here and will definitely be back!

Joshua Blair

Great customer service! Thank you Dorsey Sigman for helping Annistin pick out her new bedroom suit and thank you Jeremy Carroll for helping me get my new refrigerator. You guys are awesome!

Bridgette Stump

I would like to thank Elizabeth & Roger at the Southridge Big Sandy Superstore! They were wonderful with helping and explaining everything we had questions about & Thank you Crystal as well! The delivery guys were awesome and very Polite! Ricky was the drivers name. We are enjoying our new furniture and appliances all throughout our new home. I highly recommend this Big Sandy, everyone done a wonderful job. Makes everyone feel welcome!

Vinson Wiley

Had a great experience at Big Sandy. I took my time and no pressure was put on me to buy. Lisa was my sales Rep. I told her what I was looking for and she took me straight to the recliners that was for a big boy. Excellent service. Most comfortable recliner in the whole store as far as I am concerned. 👍 …

George Smoot

It was a great experience. Our saleswoman Doris did a great job. She was very informed about the products and was super friendly!! Great job Doris!! Thank you!!

Heather Alley

Salesperson, Loretta was very nice and helpful. I got exactly what I went for and she was very patient while I made me decision.

Ted Lanham

I have a couple thoughts about my visit to BS. 1. Hanna was very pleasant and a lot of help. 2. I don't like having to log into Google to do this. 3. I wasn't impressed with your process of handling payments. It was very slow. 4. We were going to take the piece with us that we bought and had to stand in line again before picking up the chair in the back of your store. It seems to me that once payment is made the buyer should be able to go to the back of the store at our leisure to get the chair.

Sharon Garnes

Was met at front door and sales lady pushed me in wheelchair, showed the needed chair to me and she expertly took care of the sale for me.

Jeremy Carroll

This place is incredible with good people who actually know what theyre talking about and care about their customers. My appliance salesman(also named Jeremy funny enough) was fantastic

Jeanette Taylor

Sales person was pleasant, knowledgeable, not over bearing or pushy. Sale handled quickly.

Nick Dean

All the staff was helpful and friendly and really made my purchase experience easy. I will definitely be returning in the future

Gail Wilcher

Hannah was a great sales person. Answered questions and was as attentive as we needed. But not pushy.

Rose Kozak

We are very pleased with your associate Hanna. She was very helpful in assisting us in our search for a kitchen table and server. Because of Hanna we will be returning to your store when we are ready to purchase other pieces. This was our first experience with Big Sandy. Great experience!! Thank you!

Joe Perdue

Took time to show,explain details,cost,finances,delivery dates,treated us very nice,would purchase again

Karen R Hinzman

I have always purchased my furniture here without disappointment. Friendly sale associates.

Iliana Bates

We just recently moved to WV and was looking for new furniture. Elizabeth went above and beyond to help us. She was not pushy, yet so very helpful. I will definitely be back when we are ready to purchase our dining room set and will definitely want Elizabeth to help us again. Excellent service!! 👍 …

Tonya Devins

Steve was great!! He allowed us look, but was there to answer any questions we had. Wonderful shopping experience!!

Ms Mj

The store itself is nice. The employees walk away from you. I know that the owner has seen my post but I want to make this clear. When the employee walked away I did not buy anything. I went elsewhere. I don't bother with those who don't want to sell products to me.

Raelynn Albright

I ended up buying a floor model fridge and there was no delivery. I would have gladly have paid a delivery fee. That’s the only problem I had. Our salesman was fantastic.

jim johnson (chipbreakr)

Very knowledgeable, no pushy salesperson , easy to work with. Thank you

Leah Lewis

Elizabeth went over and above to show my husband every option until he found what he wanted. She gave us over an hour of undivided attention and information.

Simon

Mr. Morris is a professional with his quality of customer care and his quick and efficient detail to work. He deserve recommendations.

Steven Howell

Lisa was super friendly and very helpful. I had bought a sofa and chair.Then when I got home I decided to change my mind and go with a different set. I called Lisa and she made it happen with no questions asked.

jason righto

I called a sales associate to assist me with the purchase of a new refrigerator today. The associate was knowledgeable and quick. since i had a good idea of what i needed before the call, we were able to choose the best model for my needs and complete the purchase and schedule delivery in 5 - 10 minutes! It was a very pleasant shopping experience, and i highly recommend this store!

Pam Chappell

It was top notch. The 2 people we interacted with treated us like we were best friends from the young man who greeted us to everyone that helped us were so friendly.

crissy burdette

We had a great experience! Trayce was our salesmen and he was amazing!

Jessica Toon

Autumn H. took excellent care of me throughout my entire buying process. She made sure that I got what I wanted, listened attentively to my thoughts and needs, and found the perfect fit for me. There was a bit of a delay with shipping times (still much shorter than other retailers), but Autumn went above and beyond to find a solution and keep me informed. A minor hiccup happened during delivery and Autumn addressed the issue directly and right away, and all while she was not even clocked in at work! I am super impressed with her - her level of customer service, attentiveness, and commitment to making things right made my experience an 11/10. I wish there were Autumn’s at every store, but I guess that’s what makes Big Sandy so special. She’s seriously the crown jewel of this joint. Thank you again for everything, girl!

Amanda Kinder-Stout

Had a wonderful experience from the moment I walked in... I was greeted and felt welcomed... The sales lady, Elizabeth D. was absolutely wonderful, such a nice lady... We even shared photos of our fur babies!... Best experience I've ever had shopping for a purchase on furniture, ever!... Elizabeth D. treated me like I wasn't just a customer, I was treated like a friend... To me that meant a lot and I'll definitely continue making my purchases from Big Sandy in Charleston WV!...

Misty Maynor

This was the fastest easy transaction ever. I needed this piece cause of school but the only vehicle I had that would allow me to haul was my moms truck. It was pouring the rain and the bed had no cover. I was allowed to complete transaction over phone and can pick up anytime

Norma Adkins

Hannah was very courteous and helpful. She made sure I was informed and satisfied.

Cadisha Frazier

Great and friendly staff! They were so willing to help me find exactly what I was looking for!

Kayleigh Hursh

Elizabeth was incredible! She spent so much time learning our taste and budget and making us comfortable. 10/10 would recommend

Sherry Hedrick

Great experience. I was just shopping for accessories and Crystal was very friendly and helpful. Plus I received a discount which saved me $$

Lance Doss

great experience, hannah was very helpful in charleston, WV

Don Baldwin

Always a good shopping experience and great help

Taylor Ferrell

Had good experience through big Sandy in the past and today I went in happy shopping for some new chairs. Thank you Autumn

Barbara Jackson

Jeffery & other sales members in the bedding department were extremely patient, kind and knowledgeable about the products. Gave me valuable information so I could make the best decision on a mattress that met my needs. Thank you so much.

Gabriel Young

Hour salesperson Elizabeth was very helpful. We found what we were looking for and are very excited for it to be delivered!

onslaught007

Janie was fantastic. Provided any and all information we asked and was very informative. Excellent experience as she didn’t hover or try and sell you anything, Janie let you shop your way and not pressuring as some places are. Janie then handed us off to Jordan in bedding. Jordan was amazing and went above and beyond our expectations. Walked us through our selections and financing and completed the sale. These 2 ladies combined made my experience one I would recommend to anyone looking to make furniture purchases and are an asset to Big Sandy.

Andy Flint

Their website needs some work as far as making an actual purchase. So I had to go there to wrap up my purchase, where John really pulled it all together for me! Good financing options.

Brandi Moore

Super fast and friendly service ..Will definitely do busy with Jeremy again!

Teresa Jones-Gilmer

I had spoks with a guy named Jeff on the phone. He told me about an order I made online and that it would take up to 3 mos for it to come. I decided to drop by the next day to see what they had available and Jeff showed me different beds in my price range. He let me try out the adjustable bed and I fell in love. Jeff was very nice and knowledgeable. I give him 5 stars. Thank you Jeff for a great customer experience.

Mary Unger

I went to Big Sandy at Southridge looking for a lounge chair. Loretta Hutchinson waited on me. It so happened that I had worked with Loretta when we were both much younger. It was a pleasant experience. Loretta was very helpful but didn’t hover over us. I will definitely return to Big Sandy when I’m ready to make another purchase.

Sandra Kilpatrick

Lisa was friendly and helpful! No sales pressure and transaction was fast and easy.

Sharon Bauerle

Sales person was very helpful. Delivery was on time and I appreciated them unboxing, assembling and testing the chair before leaving.

Monica Carte

Our salesman Jeremy only a week into the job was, amazing!! I absolutely would refer my family and friends to him for appliance needs and I also will be returning for future purchases.

Cynthia Tawney

Wonderful service! We loved our salesman and are excited for our delivery next week!!

Miranda Harper

The sales person was very helpful, knowledgeable, and seemed to care about our needs.

Ethan Hackman

The woman who helped my brother and I find our living room furniture was extremely helpful and very patient! She needs to be rewarded for her amazing service! I will definitely be back very soon!

Jamie Wade

Very nice store has nice furniture and the workers are sweet

Gary Hess

Even in the midst of a remodel the store was clean and the furniture was arranged in such a way as to still be viewable. We went in to look for a set of table lamps and found a large selection from which we made a purchase. Stephen, our salesman was very helpful and pleasant.

Josecito Wolk

Love it great deals and thank you for our sofa!!! And coffe table!

Brittany Selvage

Our sales lady Chasity was wonderful and was so helpful to us today!

Sara Thompson

There was a good selection in the store. Purchasing was easy and Jeremy was very helpful!

Kimberly pinkston

Everyone was very helpful and worked hard to find all my purchases so that I could get everything within one week! South Charleston has an AWESOME team!!!

Charlotte Stanley

The sales lady was very helpful.The clerical staff was so nice and customer service in the whole store was super. Austin Stevens was very helpful to us deciding how to have our mechandise delivered. Thank you Big Sandy.

Rhonda Pauley

I had the pleasure of working with Niki. She was wonderful. She went over and beyond what a normal sales person would do. I am handicapped and cannot go to the store. She did it all over the phone with pictures and measurements for me. I can't recommend her enough.

Greg Campbell

Our shopping & eventually the purchase of a Samsung Refrigerator, was due to the excellent service, we received from Roger Satterfield. His professionalism & product knowledge added to our Superstore experience. No pressure, just proven facts, supported by performance. It was a pleasant shopping experience for me & my wife. Roger definitely should get kudos for his outstanding job. Thanks, Greg

Ureal Burgess

Great customer service from every associate front of store to the dock workers

Tracey Adams

I had the pleasure of working with Crystal today. She was extremely helpful with any questions I had. Told her what I was looking for and she took me right to it! Was in and out in no time. Definitely will come back for anything else I need.

K Fields

Gray was awesome and a huge help with getting us want we needed.

Ellen Maggard

We were greeted as soon as we walked in. The great thing was she allowed us to look without following us. She checked in while we looked and answered any questions. We fell in love with a sectional but it was a little more than we wanted to pay and one piece wasn’t in stock. So they switched it out with one that was in stock so we could get a full sectional instead of waiting and the bonus was it was $300 off which put it in our price range. The online credit approval was quick and easy and gave us several choices of how to pay. I can’t say there was anything we would change. Best experience I have ever had in a furniture store. We will be back!

Beth Hager

We had a great experience and got some quality furniture at great prices. Gray was a wonderful sales person/manager , he helped us find all we needed and explained each line of furniture we looked at ! We've been customers for over 10 years ! The guy in mattresses has great knowledge as well, we have gotten 2 from him and love them. Wish I could remember his name . Great place to shop !!!

Laura Wellstead

Excellent customer service! ALL my questions were answered thoroughly and thoughtfully. I felt listened to and respected. Very happy to have delivery date set before I left the store. I'm excited to see how delivery goes since delivery scheduling has been an issue with other big box stores.

Chris Batemen

Definitely a great experience and was pleased with how well salesman Gary did we will be going back in the future.

Karen Boggs

We have always had great service and been treated with respect, very friendly atmosphere. We talked to our salesperson Mike, the day before about a refrigerator that was in the ad. He was very helpful then but we told him weren't for sure yet but would let him know and the circumstances. He was very understanding, so we did our looking around and trying to figure out problem with old one with no luck. Made the trip today and he showed us the refrigerator and we looked at another, weighed the difference between them and decided on fridge we purchased. He answered all our questions and showed us what we asked to look at with no hesitation.. excellent customer service. Everyone we came in contact with were very polite.. will definitely shop again and highly recommend. Thanks again

Mary abshire

Steve assisted me upon entry immediately and took me straight to what I was looking for! Knowledgeable, fast, friendly, helpful! Smooth transaction from start to finish.

Stacie Gambill

Lisa was very helpful showing me different pieces of furniture within my budget. She was very knowledgeable about each collection and what materials were used to make it. She helped me in store and also on the phone several times until I found exactly what I was looking for. Thank you Lisa! Mindy was also great. She explained several different options for financing. I had several questions, and she answered them thoroughly and was very patient with me. Overall great experience and great service.

Kevin Petty

Great experience shopping there, thanks Loretta for your help!

Tiffany Crum

The man that helped me was very patient and great with making sure I was able to stay within my budget. He was very professional and very kind. He understood exactly what my needs were. Great guy.

Matt White

As soon as walked in the door we were greeted and pointed in the right direction. Knowledgeable staff made buying easy. Thanks Big Sandy.

Flo Manley

Stephen the associate that worked with us was very courteous, professional, detailed oriented, very knowledgeable, and most of all cared about spreading COVID - he wore his mask, as did both my husband and I. The sleeper sofa we purchased was a custom order. Stephen got right down to business placing our order with the exact sofa we came to the store to purchase. Check-out was easy and the clerk was very nice, actually all the employees we came in contact with greeted us with a welcoming attitude. We will definitely visit Big Sandy in the future when we are shopping for other furnishings for our home.

Chris Hull

Nichole and the other lady that helped me were very friendly and helpful.

Melisa Taylor

Lisa is just amazing… she made things happen to make it possible for us to get all of the pieces we wanted …

terry robbins

Shipping isn't free unless you buy a warranty; even if you spend over 1k! Not cool.

Patrick Brown

I was skeptical of the pricing and quality after seeing ads every week, but finally decided to go see what it's all about. When we pulled up out in front of the store, it was pouring down rain, and they were having a tent sale event. The sofas were getting absolutely SOAKED!!! When we told a store employee about it, he chuckled and said they'd be discounted, but when I pursued it, he said they'll be fine. So, we bought a tv, no furniture, and not even the tv we went in for. Wasn't a bad experience per se, but we probably won't ever buy a sofa here!

Dionysia Davis

The gentleman in Appliances (think he's a manager) was friendly and jokes with us. You would have thought we knew him for years. The lady who helped us with out sectional made sure what we wanted was in stock. Can't wait to have everything in our new home, we will definitely be back

Beverly Page

Great experience! Love my chair!

Megan Miller

Autumn helped us and was very knowledgeable. Showed us many options and helped pick the perfect couch/ottoman for our livingroom. Super easy process!

William Carroll

We went to Big Sandy Superstore to purchase a new washer/dryer set and a new mattress. Both sales men were very knowledgeable about the products they sold. Dave Hatfield and Jeffrey was an absolute pleasure to work with. Thanks to them we purchased exactly what we wanted and for a reasonable price. We’ll definitely be going back to purchase other items in the future.

Sheila M

I found the furniture I really wanted and it was in stock. Janie was awesome in arranging everything and getting me the best deal.

Mark Casto

Friendly and knowledgeable staff. Does not hover over you and gives you space and time to talk or think over with family and friends before purchasing. Have made two purchases with Big Sandy within the last 2 months and will go back again in the future.

Tara Martinez

This was my first big furniture purchase. I went twice to make sure it was what I wanted. Stephan M. was so helpful and genuinely a nice fella. I'm excited to get our furniture in on Dec 30th. Merry Christmas and Happy Birthday to me!

Michelle Brown

Our experience at Big Sandy Superstore was excellent! We needed all new appliances for a rent house and Jay took care of us. We shopped around and Big Sandy's prices couldn't be beat! Jay was quick with the quote and ordering the appliances. We will be back!

Julie Wood

Sales persons were knowledgeable and paid very close attention to the details of our needs. They made the experience fun. We shared some great laughs. Big Sandy will definitely be the first place we go for any future purchases.

Crystal Shrader

Got my mattress and I love it 🥰 great store …

Hannah Myers

Had a great experience mattress shopping today! Jordan was a great help offering plenty of information/answering questions and making sure we walked out with the best option for us as well as the best deal! She went above and beyond and we can’t wait to get sleeping on our new mattress!

Dawn Canterbury

Excellent service with Elizabeth at Southridge. Shade our experience very pleasant.

Mary Hutson

Autumn was excellent. She was courteous and very helpful.

Craig Worth

Nikki and Jane were wonderful and the buying procedure was very easy. I will come back for all of my future purchases.

Jewell Williams

I thought Janice was a very nice person and she helped us with buying rooms of furniture. But I thought was an issue is when we went to the service counter to put in our order. This man was very rude and condescending. Seemed arrogant and rude towards Janice. I was tempted to say something, but didn't. But this man ruined the excitement that I was feeling with just purchasing our new home and filling it up with new furniture. If it hadn't been for Janice, I would have walked out the store.

laura marple

Absolutely super service! Jay was my salesman and he definitely made the difference in my purchasing from Big Sandy or Lowes!

Brenda Boone

Just bought a range and microwave. Everyone was extra helpful and nice! So I ordered a dishwasher today. Thank you Big Sandy for being so wonderful! So refreshing to meet people like you! Beautiful appliances and they make cooking fun again! Love love the air fry!

Jaime Gillespie

Such a great experience Loretta was amazing and so many options instock

Gail Sillaman

If you need any home furnishings this is place go.They are friendly and really listen to your concerns.And they stand behind there products. Love this store!!!!

Tammie Jones

This store had a great selection of furniture and appliances. I chose some high demand items so will have to wait for some items to be delivered. They offer layaway plans. Elizabeth worked with me to work out best pricing, select appropriate pieces for my needs, was very knowledgeable, professional, kind and allowed plenty of time to work with me. I already have several more items selected that I will purchase at a later date. I look forward to a long purchasing relationship with this store.

Jerrod White

We walked in to the store only to look at mattresses as an afterthought while in town to do something else and had no plans to buy. We spoke with Jordan who was very knowledgeable about the products and super easy and relatable to talk to. She did not hassle us or pressure us to buy and we appreciated how she handled the whole process and decided to buy on the spot. The whole experience was great from beginning to end.

Victor Jaramillo

Awesome experience! Big Joe stood from his desk, walk towards me , smiling have offered his assistance. One simple smile made the difference. Thanks.

Gary Cassell

Great Salesman - Dave Hatfield - Very Helpful and was able to answer all of my questions and stayed in contact with me throughout the process. Only reason I gave 3 stars instead of 5 was because previous purchase of a Sectional Couch that started tearing and they were of no help to resolve my issue and my material continues to deteriorate making my Couch look pitiful. I expected more support and was disappointed with their service.

echo nagy

Everyone was so friendly and very knowledgeable! Jeff was nice and got me the best deal possible I felt! He definitely knows what he doing! He is an asset to the big sandy family!

Cathy Durham

Jordan Coleman was extremely helpful and very patient. Just because our first choice In mattresses wasn’t in stock, she didn’t quit. She kept looking and showing what was in stock until we found something I liked. If you want a salesperson that cares I would suggest her. She gets six stars in my book.

Michelle Beard

I would give five stars if I could have had my sofa delivered. I got a great deal from the tent sale this weekend. Autumn was very nice and helpful.

Janet Walker

Sales person was wonderful Helped in every way

SL SHAVER

Big Joe was a great help to us when our fridge died and we needed a new one quickly. We knew the model we wanted and he found it in their warehouse- whew! The purchase was quick and the staff were funny. Thanks. Big Joe!

Melissa Harvey

Elizabeth was the perfect sales associate to work with!

Chad Withrow

They where very good and took care of what i needed thank you very much.

Ella Shaye

We came in with the intention to just look at couches, but COVID delays have most of them on back orders for months so we decided to go ahead and pull the trigger so we could have our by the end of summer. We were greeted by a sales lady named Loretta who was so helpful and sweet. She even texted me to let me know she’d contact me as soon as my couch arrived. I can’t speak as to the quality of the couch yet, but the customer service made me glad I didn’t buy something online :)

John Gasper

I was greeted immediately upon entering the store. After finding out what I was looking for, (I knew exactly what I wanted, down to the seat length and price range) my salesperson led me right to the sectional couch that matched my needs. She quickly found that it was in stock, closed the sale, set up the delivery, showed me some other items I was interested in, ran a credit application and I was in and out in less than 30 mins. My experience was top notch, quick, thorough, and painless. I highly recommend Big Sandy for your furniture needs!

Kaylynn Johnson

I was very pleased with my in store visit. I was looking for a rocking recliner and the sales rep who helped me, took me to something affordable and exactly what I was looking for. He provided me with options for what I was looking for and gave me time to decide and try it out. No pressure, no hassling. Great experience!

Matt Riffe

Love the store!! Everyone is so friendly and helpful!! Jordan our sales person is the absolute best even though televisions aren't her area she was so willing to help. We will definitely be back to see her when we are ready to purchase our Purple mattress!! Great job!!

Kim Smith

I have purchased my furniture exclusively from Big Sandy since 1992. I've shopped at other stores but their level of service falls way below the level at Big Sandy. They get ten thumbs up from me!! A big thank you to Lisa for a quick wrap up when I decided on what I wanted.

Donna Harper

Mike was very helpful in assisting me with my television purchase. He was very friendly and knowledgeable and had everything ready that I needed to pick up from the store. Thank you for the excellent client service.

Sharon Miller

I had researched online at your website to find a new electric range since my oven died on Thanksgiving Day. There were 4-piece package deals, along with Black Friday prices, so I decided to replace all my appliances. I shoppped only in-stock appliances because I want to start holiday cookie baking. I went to the store on my lunch hour. Joe was immediately available to assist me. I got exactly what I wanted, with delivery and installation scheduled for this Saturday. I accomplished all this on my lunch hour! I am excited to bake cookies in my new oven this Sunday, and I want to thank Joe for his friendliness, professionalism and efficiency.

Courtney Moyers

Leeanna was very helpful and got me in and out of the store with my purchase in record time when I told her what I was looking for, budget, and requested delivery date. She is very knowledgeable and accommodating. I would suggest requesting her to help with your shopping needs!

Aaron Lotis

In store service was great, thanks Loretta. Also they really do have a best price guarantee. After my purchase I saw an ad for a lower price at another store. Once notified, they quickly verified then beat the price and gave me a refund.

Sue Peros

I found the salesperson very helpful; met my needs quickly; I had shopped online, went into storeroom to finalize purchase and try the loveseat out; I was very pleased with entire experience; online chat with Brandi was so helpful!

Tammy Lucas

Jeff in mattress Gray in furniture Thomas in appliance My mother and I came to the south ridge Charelston store on Labor Day All three employees were above and beyond on satisfying our needs . My mother got a new mattress and sofa.. I got a new mattress,washer and dryer,and new loveseat and recliner. They answered all of our many questions and spent several hours with us on a very busy holiday 😁 Although we haven’t received our products yet. I’m sure they will be able to help with any problems that may occur. I’d also like to give a big thanks to Adam the manager who also helped us extensively 😎 Thank you all so much !! T Lucas and L Clay

Carol Davis

Everyone I encountered during my appliance buying experience was wonderful to work with. Dave Hatfield was very knowledgeable about all the choices and was able to answer all my questions. In fact, I went back today , ordered living room furniture, and once again am very satisfied.

Aaron C

Our buying experience was great. Chance in electronics and Stephen in furniture were wonderful. Their knowledge, patience, and no pressure approach made for a 5 star buying experience. They listened to every question and helped work through a special circumstance to come to a solution.

Dee Adams

We just bought a couch and table very reasonably priced! The sales lady was not too pushy. She let us look and then helped once we had questions. The financing man gave us options and if we pay in full in 90 days we have no interest. It really didn’t take too long. The only thing that would of been awesome would of been free delivery. But they didn’t.

Terri Collier

Very nice young gentleman took our request for a freezer that was on order and call us 3 days later to tell us it would be in 2 weeks early. We have done business with Big Sandy and always satisfied!!!!.

Keith Armstrong

My visit to Big Sandy was very pleasant and satisfying, Gray Robertson15 was very knowledgeable and helpful with questions that I presented to him. I also would like to mention the representative Jordon, and I apologize for not knowing her full name, but she was equally as helpful with the other part of my purchase as well. She too was knowledgeable with her area of products. I would like to thank u both very much for treating me so kind. It was a pleasure doing business at Big Sandy Superstore, South Ridge because of u 2 individuals. The professionalism that theses 2 showed me was very nice and I’m sure that u will see me again soon

Dean Baldwin

Me and my mom went up there to look around and was immediately assisted by Nikki, they had a nice lift chair under the tent for $400 so Nikki assisted us with buying it and purchased the fireplace to get into our tv stand. I also was assisted by Chance with purchasing my new washer and dryer. By far the best place to go for the best value and best brands! I love big sandy and the atmosphere it’s very welcoming!!

Fern Jaynes

The guys that delivered the new couch were great. It was late on rainy Friday night. They made sure we were satisfied before actually removing the first couch that we got. So they deserve 5 stars and im sure better pay. They were very nice and respectful! I would also like to sing the praises of our sales lady Linda O'Brien. She has been very helpful through out our purchase experience. I feel sure if we need anything regarding this purchase she will do all she can to help!

Della Groscup

Our sales lady was such a great help and very patient with us as we were looking for the perfect living room group for us.

K Pawlowski

Nikki was amazing. As soon as we walked in the door she was friendly and attentive. We told her what we were looking for and she showed us the selection. She even searched Big Sandy’s website to show us more options. Very good experience.

Kathy Deskins

Thomas was wonderful. Was honest about the differences in washers and dryers I liked that. Gave us options we went in to spend $1000 but left happy spending $1800. Never know. thank you

Morgan Hudnall

Had a great Superstore experience!!! I dealt with Jane in furniture and Chad in appliances both were an amazing help. They both took time and explained everything in total detail and made sure I knew what to expect during and after my purchase. Also Adam Dale was extremely helpful in helping me with my situation. I would just like to say if you want to be treated like you are important and family go to the Big Sandy in South Ridge. Thanks to everyone involved.

Tina Agosti

Great place to shop. AJ Ball gave us great customer service. He was very nice, helpful and knowledgeable of the washer and dryer pair that we purchased. I would highly recommend shopping at Big Sandy Superstore at Southridge in Charleston WV.

David Atkinson

Jordan was very helpful in our search for a new mattress!! Highly recommend speaking with her if you are looking for a new mattress.

missy Taylor

I had a wonderful experience. I came in knowing what I wanted but Jay helped me find something better. He also convinced me to do the warranty. Everyone was friendly patient and easy to work with. Thank you!! Will definately shop there again 😊😊😊 …

Josh Heaton

I've bought furniture from here twice. Luckily, both times I've bought the extended warranty. The first time through I was looking for a set of recliners. The sales team was happy to help with any questions I had. The lady whom I worked with showed me their best selling and her personal favorites. We ended up buying two recliners. One was more stationary while the other had a swivel. The swivel one was fairly problematic and had to be serviced a few times, but since then we've had no issues with either one. The second go round, I was looking for a couch and love seat or sectional. I spent nearly an hour looking before finding what I thought was a nice reclining couch, reclining love seat, and recliner set. I went ahead and bought the extended warranty, because you never know. After a couple of weeks we had our full set and thought everything was great. Queue the issues. Within the first 7 months I had issues with the love seat. The service tech came out a week later to take look. The tech told me that it'd probably be 6 - 8 weeks for parts. Within a month the tech was back out with parts and the love seat fixed. (The tech in our area is great.). 2 months after that issue, the couch had the same issue along with a broken zipper on the foot rest. I called and the tech showed up a couple of weeks later. The tech wrote up the work order then left. I was then messaged by Big Sandy that it would be 8 - 10 weeks before they'd receive my parts because they're coming from overseas with an ETA 9/10. On 9/24 I was notified that our parts still haven't been received and given a new ETA of 10/4. On 10/7, I was given a new ETA of 10/18. Our 8 - 10 weeks for parts has turned into a 15 week wait. Update: repair has been delayed yet again. ETA is 11/15. Really?!? I understand stuff breaks, not everything comes from the factory in perfect condition, but I've had so many issues with the furniture I've bought from Big Sandy. To add to all the issues, make me wait 3 months to get something fixed is absurd. While waiting on parts for my couch, the love seat has started having issues again. I don't know if it's worth my time to call that in. It may be another 3 months before that can be fixed. Follow up: after the last delay I decided to contact the store directly to see if I could get some assistance with my issue. Apparently the manufacturer was to blame for the long wait. Adam, I believe was a sales manager, offered to give me store credit because of the manufacturer's issues. I walked in, found a replacement couch, and signed some papers. The couch was delivered within a week and Big Sandy took our junk furniture. Make sure you research the brands of furniture before going to the store. Some manufacturers are overseas, which was the case for the furniture we had so many issues with. After our last set, we decided to only buy furniture made in the USA. Also, if you don't feel like you're getting your questions answered then talk to someone else, they may be able to help you out. While not every manufacturer stands behind their product, Big Sandy will do their best to remedy the issue. Thanks again Adam for resolving our issue.

Paula Murry

My husband and I along with our son entered the Big Sandy Superstore and was greeted by a lady that was smiling as she asked us if she could help us. Of course we told her what we were looking for. She led us to the area of the bedroom suites. Linda, our sales lady, was very knowledgeable and helpful as we questioned her about everything from sturdiness to, of course the cost. We were excited about the choice of bedroom suite we had chosen. We asked Linda to give us the total cost of the suite. We felt good about our choice! Of course we left the store to continue our quest to comparison shop. We visited the next furniture store to check out their bedroom suites. We found nothing there. With the positive experience we had at Big Sandy Superstore ,choosing a bedroom suite, we returned to the store to make the purchase. Linda again greeted us with a warm smile, Which was part of the reason we returned to buy. My husband and I finalized the purchase as Linda reassured us that if we had any problems with our purchase, we could call her to help us. We have to thank Linda O’Bryandt, for helping to make this shopping experience a great one.

Tiffini Hale

Very pleased with Big Sandy. We at first went to Ashley Furniture because we found a sofa chaise and a recliner we liked online there. They were gonna take up to 4 weeks to deliver. Went to Big Sandy and they just happened to have the same soda and recliner only a little higher in price. They price matched to the cheaper price and the delivery is the same week. Very pleased with our experience with them. The employees there were very helpful and friendly. Recommend them highly.

Amanda Keeney

Fast , friendly , and reliable service ! I have bought several items from Big Sandy over the last 5 years and they never seem to disappoint my expectations!!

Shelia Stapleton

Lisa was very helpful, friendly and professional. She listened to what we were saying and guided us to several pieces to consider. We did choose one and purchased a couch. I highly recommend Lisa.

Katherine Bennett Braddick

Nichole was able to meet my needs in a fast and efficient manner. I was in and out of the store in less than 20 minutes.

brad smith

Great experience. Autumn was the bomb. She really helped a lot.

Michelle Osborne

Very friendly and attentive. Super helpful!

Chap Kincaid

Great selection and Crystal was very helpful and informative.

Ashen Lord

The sales representative was extremely helpful. He helped me to find the best sofa in the color i wanted that fit perfectly into my budget. He was awesome The representative for acceptance now?was extremely nice and explained everything in detail. She was wonderful

susan johnson

The sales rep, Jeremy, was very helpful with our purchase and honored the BOGO that another sales rep had told us about…

David Powell

In the last few weeks I have looked at kitchen appliances in many, many locations. I shopped at competetitor's locations as well as other Big Sandy locations, both locally and elsewhere. Jay was VERY helpful! He exhibited great product knowledge. He clearly and respectfully articulated the features and benefits of each appliance. I eventually purchased a complete kitchen package that was actually more money than I originally expected to spend. However, I did so after Jay was kind enough to help me make a well informed purchasing decision. I did not feel as though he "over sold" me. His method was consultative and it was my decision to spend the extra money based on his good counsel. As a business person, Jay exhibited many of the traits that I look for in my own employees. In summation, Jay represented himself, your products and your company very well. That is why I came back to the South Ridge location and made my purchase from him.

Reece Haile

We enjoyed our experience with Big Sandy Superstore! They had what we were looking for and will be delivered in a couple of days compared three or four months like the big named stores told us.

Charles Struble

Firstly, there are never any 5s. Nothing is perfect. Having said that, I was shopping for a double recliner. They had over a dozen to select from. I also was interested in a tv. Not quite the variety as there were recliners. Still, I came away with a 55". Staff were helpful without being assertive. Very good experience.

Tamara Wilson

I have always had the best experience with Big Sandy. The people who work there are very friendly and I am very pleased with all of my purchases. I have worked with Jordan Coleman and she is very pleasant to work with. She is always so helpful and does everything she can to make sure we are happy with everything we purchase. I will definitely shop with Big Sandy again in the future!

Jack B

John and Adam were very helpful and made my selection very easy. John took his time explaining the product I was interested in purchasing. Adam was very helpful and showed me the perfect chair for my 80 year old mother. Thank you. I’m a very happy first time customer. I would highly recommend Adam and John.

Courtney Jennings

The sales people in the appliance department were very friendly and quick to offer information about their products. They were sensitive to our budget needs and willing to help us find the right fit for us when purchasing an appliance package. Overall it was a wonderful experience and we will be using Big Sandy in the future.

Jeffery and Karen Woodrum

Bought Mattress and both Nichole McQueen who helped me the day before the purchase and Jeffrey Simmons were extremely knowledgeable about their products and the best way to maximize on the available promotions

Becca Nicholas

Chance was amazing and willing to help us in any way possible. I would definitely ask for him again and shop there based on his excellent customer service.

Stephanie White

I had a wonderful experience working with Jordan Coleman in choosing the right mattress set for my nephew. She was well versed in the types of mattresses Big Sandy carries and listened carefully to the needs and desires of my nephew. Her easy going manner helped us relax and enjoy our purchase. I would refer all of my friends to her for their bedding needs. It was a pleasure shopping at Big Sandy today and has always been in my past.

gale hoefle

As soon as we walked in we could feel the welcome by Devin. She approached us with Dignity and Respect. Devin was very helpful with our needs. Very knowledgeable and after our purchase we will definitely be back and telling our family and friends how we were treated and How your beautiful store was played out with the expertise of design. Thank you Big Sandy were looking forward to our delivery of our new furniture and our return visit. Thank you

Heather Petry

We came in 10 minutes before closing just to have a quick look at appliances. We were greeted by James, an enthusiastic salesman who went above and beyond to find out our needs and help us find the right appliances on this visit. He didn't rush us even though it was past time for his long work day to come to an end. He was friendly, helpful, and a complete pleasure to do business with. I highly recommend visiting this location if you desire great customer service...ask for James!

Patricia Adkins

We bought a floor model front load washer. My husband drove over and picked it up and he and my son hooked it up, did a test wash on it and water started pouring out the door until the door flew open and my whole floor flooded. He called and they had him to bring it back (45 minute drive one way). The manager Jay was very helpful though and replaced it with a more expensive machine.

Gracyie Norrick

Me an my husband come in here we had Elizabeth and she was amazing she made she we got an loved everything we wanted we will definitely be back she was the best she didn't rush us at all when I could figure out what all I wanted to get she was amazing if you go ask for Elizabeth she so nice an knows her stuff if she doesn't she will get you answers

Haley James

I wasn't sure what to expect going into Big Sandy. I see their ads all the time, but hadn't needed to shop there before. I was really happy with the results though. There were a lot of friendly people and they all seemed to want to help. Even the office was helpful and made sure I understood my financing and payments before I left. Overall great experience.

April Wilcher

I found exactly what I was looking for within 10 minutes of entering. The quality of the item was more than I’d hoped for and I was so excited that it was half price I bought 2. The salesperson was very helpful. He was not pushy and listened to my needs. There was no hard selling. The purchase went quickly and smoothly.

Valerie Tefts

Purchased a lift recliner for a family member who just had abdominal surgery. Sales Associate (Gray Robinson) was well-versed in offering options. He took the time to show and explain all the lift chair features and benefits. Even arranged delivery and setup for me. I did not feel rushed nor pressured to buy. My only disappointment is that I wanted the color blue, which was not available.

John Doe

I was in your South Ridge store on Black Friday and was honestly just looking at appliances. I had no intention in buying since I had just purchased some no more than two years ago from Lowe's. I had never had an experience like I had in your store. On that day I told the employee multiple times that I was just looking, but he keep talking about the deals and the appliances I was looking at. After about 10 minutes of him telling me what I wish I would have heard when I bought my appliances before I asked him, what should I do with my two year old appliances then. He laughed and said sale them. I literally laughed and said your right I could. Needless to say I ended up with all new black stainless appliances. I even took the extended warranties which I never do but he sold them and made me feel that if I didn't buy them I'd be crazy because I lose nothing if I don't use them. Chad I'd like to thank you for your service and resilience if you wouldn't have keep trying I would have never gotten what I've always wanted. Thank you so much.

Gracie Kay

The most helpful sales professional we have ever met. Her name is Janice Smith at South Ridge, Charleston WV. She was courteous,patient and kind. She was also very knowledgeable about the recliners that we wanted to purchase. Will shop at this store again because the purchase was made easy for us.

Jerriann Cochran

Sales staff was helpful. Found a great buy on bedroom furniture for daughter.

Christopher Brown

Gray Robertson gave us excellent customer service. Ask for him if you go to Big Sandy. We loved the ability to be able to customize the couch to what we wanted and to the dimensions of our house. Checking out and financing was a breeze.

Aaron Hypes

I walked into the store today expecting to have to empty my bank account, but the amazing employees I spoke with helped me out tremendously. They were kind, personable, and just an all around friendly staff. 10/10 if you need any kind of furniture or appliance for your home I recommend these guys!

Joshua Bratton

Everyone was friendly and explained details perfect. No run around or sneaky moves just to force you to buy. My salesman was very educational and knew the products.

Dwayne Smith

Great place with great prices and friendly staff that helps you out

Susan Jack

Was shopping for lift chairs for my elderly parents. Our salesperson Loretta was extremely knowledgeable and the financing folks were very helpful as well. A totally easy and no hassle shopping experience. I always have a good experience with Big Sandy.

Doug Pierson

They offer competitive pricing for the appliance packages but customer service is not the greatest. I chatted on the website with two different sales people who were unable to answer my questions or offer any options. When I did finally get to the store the questions were answered and the options offered within just a few moments. The paperwork was not completed correctly and the order was not correct with what I ordered. They did fix the problem as soon as I called and brought it to their attention. I would have rather placed the order through the website or over the phone if I could due to the current pandemic.

David Walker

Chad and Stephen really hooked us up and the customer service is top notch !!!! This was our second big purchase there and they made it super easy and stress free on making decisions. I would not do business anywhere else than with these guys, you wont be sorry that you did. Thank you to all of the sales people down to the finance department for all they did to make this as easy and as smooth as possible.

Marshall Casto

Jeff and Janis were outstanding with thier customer services. They were very thorough with information and were helpful while we searched for our perfect bedroom suite and mattress. I would recommend them to anyone and hope to do business with them in the future.

Coco Cook

We talked with many stores who sell the appliances we were looking for, they were all nice. But, t by e salesman at Big Sandy, John Price, went out of his way to provide the information we were looking for. He followed up with phone calls and emails when we had questions. He never pushed us, even though it took us over 2 months to make up our minds. Best of all, he beat everybody else's price! Thanks John!

Heidi Schwartz

I had a great experience with the live chat on your website. There was a mistake with the dimensions of a coffee table, and JEFF got to the bottom of it for me very quickly. He stayed with me the whole time I was on the website, which was quite awhile. You have an excellent selection and excellent and knowledgeable staff members.

Dean Cox

James was a great salesman. He answered all my question on TVs straight up. Didn't try the hard sell on me. I actually think I might have bought my last TV off of him about three years ago. I bought a 65" OLED today. Went to sams club after that and was pleased that I got my TV for less - same brand, size and type.

Cheryl Clark

Very helpful and not pushy to make a sale. Listened to my needs, my price range and gave me options and ideas.

debra ferri

I had a great experience with both Crystal in furniture and Jordan helping me with the mattress . I would not hesitate to shop there again . Great quality and great sales.

Dawn Fields

I was offered assistance in a friendly manner. The store atmosphere was comfortable and not rushed. Jordan was very knowledgeable helping me find the new mattress and base I was looking for. I left extremely happy with my purchases in the mattress department!

Melissa Lazear

Jay in appliances was very helpful and was extremely knowledgeable about the features on each item we considered. The sales experience went well and I hope the delivery and installation will be as smooth.

Lisa D'Esposito

Had an awesome experience mattress shopping Friday evening! My salesperson Jeff was super helpful. He took his time showing me around, answering my questions, and going above and beyond to get me a great deal! If you need a new bed, go see Jeff he'll get you in a bed that fits your needs.

Kimberly Robinette

Our shopping experience was excellent!!! Thomas was so much help. He made our purchase easy and quick.

Billie Prather

The furniture and accessories were beautiful. The rocker/recliner I picked was gorgeous and soooooo comfortable. This was a gift to me from my son The lady who waited on us was not a pushy type which would drive me away The first time I shopped there at Big Sandy, the. Lady who waited on me then was also outstanding. Forgot her name but she had cancer and had just gotten out of the hospital. Wonderful lady then too!!!

Amy Grandstaff

We had just left another mattress store where the guy hovered over us the entire time. The only time we got to discuss amongst ourselves was when he got a phone call. But here, Nichole was very friendly and did not hover at all. She checked on us twice, and once we shared the reasons we liked a particular bed, she pointed us in the direction of a similiar bed with a great deal. We look forward to getting our new bed later this week.

Jenny McFee

I have made many purchases at this store in the past 20 years. I have to say the gentleman I worked with, by the name of Rocky was by far the best to work with. There was a mix up with my purchase not being shipped and was told by another person that I would have to wait another week. Rocky called me the next day and said he would have it there for me the next day. Rocky went above and beyond what was expected of him. He truly cares about his customers! I will definitely be purchasing from them again in the future and hope to get to work with someone like Rocky again.

Rita Kirk

Wonderful. The sales lady was so helpful. Very patient. Found exactly what I wanted within my budget. Very pleasant experience. I will definitely shop Big Sandy again.

Megan McGraw

We came in with less than an hour left of the store being open. It seemed like all of the salesmen were with other customers but it did take a bit for anyone to see if we needed help. Once a salesman greeted us it was a very quick process. We knew what we wanted so he got us financed and set up on a payment plan and we were out of there right at closing.

Jerry Smith

Knowable salesperson, willing to assist me in finding the one I wanted. Courteous, and polite a real lady. Will buy again in the near future.

Robert Meadows

Thomas, the staff member, was friendly, knowledgeable, and helpful. I hate shopping and he got me out quickly. And I needed to move my delivery date forward and that took a short phone call. All in all, a very pleasant experience. I got what I needed in short period of time and left feeling good.

Nikki Sortore

I had a great time shopping. I got beautiful quality made brand new pieces for cheaper than I could of bought used. The salesman was efficient and helpful. I only wish they offered delivery on their tent sale items. If they did, they probably could of got another grand out of me easy!

Muzik Pheend

Always a pleasurable experience shopping @ Big Sandy Superstore! It helps that 1) I had done plenty of research & knew what I wanted before going, and 2) my needs were flexible enough that I was able to make a Plan B decision when seeing my Plan A item was not to my liking! Great help & patience from everyone also.

Bobbie Grounds

Great experience! When we walked in we were greeted by Linda, who was very friendly , smiling and gave us time to look around. Linda answered every question we had when we found the furniture we wanted. Our experience was very pleasant, we didn't have a long wait and our furniture will be delivered this week.

Sherry Simpson

Experience was great. Purple mattress was in stock, loaded and on the way. One suggestion, the kiosk is located at the front of the store, to input your personal information, and it feels as though you have an audience, even if you don’t. Solution: turn it around, so there’s no privacy issue. I realize the numbers disappear as soon as you type them in, but for privacy, just turn around the kiosk. Problem solved.

Rhonda Edens Brown

Ok well the shopping experience didnt start off too good the lady walked me to where the beds were then told me a couple prices and told me to come find her if I needed anything. That did not make me happy so I walked the whole store talked to someone else who sent me to someone else by pointing didnt even get up. Then finally the lady I talked to about the mattresses found the mattress I was looking for in the store after I was told it wasn't in the store.at this point things got better the first sales lady helped me find a couch. The experience of checking out was the easiest of the whole trip.

Sam P

Loretta in furniture was very patient and helpful with helping us make the decision on what couch was best for us. Jay went out of his way to make sure we got the size TV we wanted at a great price. A friendly and helpful salesperson is appreciated!

NICOLE BROWN

Linda was patient and gave us enough space to explore the different options that your store has to offer. She was an excellent salesperson and was extremely friendly. She used the right amount of personal experience to help us feel comfortable in our purchase. Thanks Linda! -Sara and Nicole Brown

Bexirtt

Gray was an angel 😇 I really appreciate everything he did for me. …

Royal champion

Shopping and credit was easy. I purchased washer and dryer, was simply shocked that after purchasing and preparing for delivery I was informed there would be an additional 70.00 fee to hookup because they won’t hook up with existing hoses and cord for dryer. Ridiculous fee I don’t think I would purchase any appliances from them again. Purchased a stove from Lowe’s they hooked up FREE ! P.S. the washer set was 1,500 I really think set up should be free my friend hooked it up in 10 minutes both washer and dryer.

Theresa Reed

I was in need of a new dishwasher and Jay at John Eye's of Charleston, WV was friendly, knowledgeable and most helpful. He helped me find a nice machine at a great price. I have frequented this location before and have been greeted by friendly staff and excellent customer service. It's worth making the trip from Beckley, WV.

Taylor Swanson

Helpful sales person who had a sense of humor and was able to help myself and my friend pick out a new couch without a lot of badgering and was able to offer insight at a moments notice. Checkout and delivery setup was quick and painless as well. Not a huge push for the "extra's" when we declined.

Lisa Williamson

Great friendly staff and they were very helpful the day of my visit and also with several calls afterward. JC did a wonder job as my salesman and Adam was a huge help as well. We love all of our items that were purchased.

Matt P

This is the second time we’ve purchased from the Southridge Big Sandy and the second time we’ve had John Price as our salesman. His knowledge is above and beyond what we’ve experienced at any other store. Not only is he courteous and professional but he’s also very friendly with kids even when they get antsy while browsing. With a salesman like this, I don’t know how competitors of Big Sandy have a chance. I’ll continue to shop here as long as John is the one selling it to me.

Fran Bates

Loretta was a great sales person. We did not feel pressured.

Scott Roberts

Had great customer care and service with Nikki today. She was able to answer all questions with ease and was able to get our items all delivered on the same day. Made our shopping easy today. Will definitely return

Chelsie Hager

Great experience at Big Sandy in Charleston WV. Not only was my bedroom furniture cheaper than the same set at Ashley Furniture, but I can’t stress enough how awesome Linda O’Bryan was with assisting me in getting the best deal! She was the cherry on top of the experience! Will definitely be going back for my future furniture needs.

Jacqueline Tomblin

Quick and easy service needed a washer and dryer today and they had what I wanted in store

Tammy Madden

We give Big Sandy Superstore a 5 + for making our buying experience great! AJ Hall our sales rep was awesome! Loved the tips and knowledge he shared. We didn’t feel rushed, he istened to our needs and gave us the best deal for our money! Definitely recommending to our family/ friends and anyone that wants a great buying experience! Awesome service and great prices! Check it out! Thanks Big Sandy Superstore!!

Shelly Beard

I have worked with the same salesman twice now and he is great!!! JC is so helpful and efficient! I know what I want, and he gets it ordered immediately. So very nice!

Drew Foutty

I went in looking for a specific washer & dryer pair. They had exactly what I was looking for in stock and at the lowest price of anyone else who listed it online. No other stores could even get what I was looking for any sooner than 3-4 weeks. The employees took great care of me and I was in and out in less than 45min with my new washer & dryer in tow. This wasn't my first purchase from Big Sandy (Southridge store in WV) and it definitely won't be my last.

Autumn Baisden

Wonderful service and I got a great deal during their tent sale. I highly recommend Thomas!

Jeffrey Koon

Decent furniture selection, good sales people but poor customer service and a bit unreliable delivery timing. Delivery window was 3-7...8:00 still no delivery or update. Called customer service and received a short 'hello' instead of a standard business greeting. Requested a delivery update for driver and was told 'I can't help with that' and hung up on me??

Scott Morris

Another great experience at Big Sandy and Loretta made it all EZ, much thanks to you you all 😺💯 …

Nicole Roberts

Linda O’Bryan was wonderful! She was able to answer any question I had and informed me of the sale going on. I had looked at other furniture stores before going to Big Sandy, but ultimately found exactly what I was looking for there. Also, applying for credit was so easy and fast. I will definitely go there first next time looking for furniture.

Veronica Watson

I've bought several pieces from Big Sandy at Southridge and everyone has always been very helpful and professional. We've been very impressed with the quality of the furniture (and we've got 3 small boys that are HARD on furniture!). I would absolutely recommend this store the next time you need new pieces for your home!

RODGER KIDWELL

Came in today to buy a mattress for the guest bedroom. Was greeted by Jordan, who was fabulous to say the least. She was very knowledgeable when answering my questions and patient while I took time to make a decision. It was a pleasure working with her and she is an asset to Big Sandy!

Leigh Nichelle Melton

This is about the billionth thing I have bought here. They uphold warranties, have a wonderful staff who go beyond to be helpful. 99% of the furniture in my house has been bought from them 12 years ago and also today! Will always recommend this Super Store to anyone with any budget!

Mathew Sorgman

Gray was the associate that helped my wife and I buy furniture on two different days and was very patient with us. Absolutely loved how knowledgeable he was and how dedicated he was to helping us. Thank you.

Denise Poe

I could not have asked for a better sales representative. Gray was so awesome!!! Fromm beginning to end (2 days) everything went very smooth. He was very kind, considerate and respectful. One of themost professional representatives you have. It was such a pleasure meeting him. You are bless to have such an empo

Veronica Walker

Autumn was Awesome!!!!! I will be asking for her again when I get couches.

Destyne Copening

Gray Robertson is the best salesman ever he is so friendly and helpful he definitely goes the extra mile to make sure you know about your purchase and doesn’t try to just put you in anything!! The whole experience so warming. My whole family buys here and we always shop with Grey he’s basically family now. And to think it all started with hello!

Carpe Diem

Friendly helpful staff staff. Lots to choose from. John Price was right there to help me decide on a entertainment system he was very knowledgeable and very friendly, I'll look for him on my next purchase. Thank you John your awesome.

Billie Catlett

Had a great experience with AJ Ball. He was very knowledgeable, friendly, and helpful. He was attentive, but not pushy. Got a great deal on a new washer and dryer with free pedestals and a $500 credit towards furniture.

Jerry Shamblin

Great experience. So friendly and helpful. Made me feel right at home. Janie was wonderful and just the best. I will always shop Big Sandy!

Brian King

Today I spent my morning shopping for a gas range and of all the competitors and their personnel Joe worked to earn my business. Your prices were on scale with your competitors but it was the service I received that made the difference.

Michael Browning

Jeffrey was great to deal with. He wasn’t pushy and gave us all the information we needed to make a good choice on a mattress. He was really very helpful. We appreciate Jeffrey’s help!

Nickie Duncan

Our sales rep was super helpful without giving the “hovering” feeling you typically get while shopping. Very personable employees and even allowed us to bring our small dog in since we were traveling.

Mommy Mommy

Mrs. Loretta was a wonderful sales associate located in south ridge. She made me ready to settle in my new home. Thank You Again Mrs. Loretta. Happy Customer

Yvette Parks

Sent my son to purchase a Washer and Dryer pair the Salesman was totally great!!! I'm a travel nurse so I wasn't present so he patiently talked to me via phone while my son sent pics Mike was truly a professional...

Shayna Stevens

Thomas Belcher was SO helpful with my appliance purchase. Made it easy, quick, and enjoyable. He is definitely the guy you want to talk to when you make the decision for some new appliances!!

Santanah Gardner

Just had a wonderful mattress buying experience with Nichole! She was very helpful and knowledgeable about all the mattresses. We cannot wait to get our mattress! So excited! Thank you Nichole and Big Sandy!

Honey Staley

Had to wait for a little bit but that was ok. We had been in the store the day before and JC Moore had helped us so we wanted him to make the sale. He was very helpful and nice, not pushy. The delivery was in the time slot and the 2 men were very nice. So far so good. Thank you so much.

Lesa Brookman

Niki was awesome!! They bent over backwards to help me in an awkward situation. Would definitely purchase anything there again.

Melissa Dawn

Great customer service! Quick and prompt with cashier.

Donald Elam, II

Sale associates were great.

Nikki Treadway

These guys go above and beyond for me every single time! I will always continue purchasing with them! My last purchase I got an amazing deal for a new washer and dryer, free delivery, Free pedestals, and a brand new Google Home Mini for FREE! Love them!

April Ferrebee

I have been shopping for mattresses at Big Sandy for over 10 years now. The products are great and Jeff is always courteous, helpful and willing to take that extra step to take care of his customers. 5 star customer service!

Larry Lane

Everywhere I looked for a fridge said it would be a 2 to 3 month wait. Called big Sandy on Wednesday they took my order over the phone, and is delivering my fridge on Saturday. Their sales employee was very professional and I got the exact fridge I wanted not a second choice i wouldn't be happy with. Thank you Big Sandy.

Linda Lyon

Very positive. I ordered an adjustable mattress and frame. It worked just like the salesman said it would. I’m very satisfied. The only thing I would still like and don’t have is a copy of the paperwork, manual, warranty, etc. I like a copy of what I have agreed to.

Kim Carlton

Wonderful customer experience! Janice Smith was excellent salesperson- she made it effortless for me. Stephanie, in the office, was great too. Very friendly ladies!

Beth Barlow

Went to Big Sandy last night to look at a couple things, John Price eagerly jumped in to help us! He answered all our questions and pointed us in the best direction to get our monies worth. Because of him we left with a washer/dryer set and an 82’’ tv. Definitely recommend him to answer all your appliance questions!

Barry Thomas

My wife and I bought a mattress and adjustable base this evening. We had a great experience working with Jordan. She’s very knowledgeable and friendly.

Carolyn O'Conner

During my Google search for an appliance item I needed to make my kitchen renovations complete..in Baton Rouge, LA. I got the opportunity to Chat online with Jeff and expressed my need and desire to purchase. Jeff was very professional and helpful in making the process simple and easy from beginning to end. He always keep me informed which I knew then he had went above and beyond to make sure I was completely satisfied.

Grakie UwU

I had several pieces to buy and the staff was so helpful and friendly. I took my time looking over different options and they were patient the entire time. There were several great options available, also.

Daijhonia Allen

ACTUALLY, I’m not so sure because my couch got to my house half broken & yet no one has reached out to me to let me know what’s next.. am i to be compensated, or do I have to wait on another piece, how long that’ll be or nothing.. I even texted the # my sales associate contacted me from, still no response.

Kevin Gillespie

Great experience at Big Sandy Superstore in Charleston, WV. Dwight and John were beyond helpful and super attentive. Thanks for a great experience. I only wish I was buying something more exciting than a laundry pair...

Patti Meyer

Bought a table, but found it cheaper a day later. Too late for us

Stacy Renaeee

The salesman wasn’t very helpful at first. The clerk, Billy, behind the counter was more helpful and friendly. When I was looking on my phone for other places that may have my price range, the salesman then worked with me to suit and met my needs. The salesman could work on his customer service.

brandon brown

I have always had great service at the Charleston location. Salesmen are very knowledgeable, and delivery has been satisfactory. I recommend Big Sandy to anyone looking to buy furniture or appliances.

Stephanie Dew

I enjoyed the excellent customer service from Tawnya! The process went smoothly and the charcoal sectional and matching recliner are beautiful and stylish!! They’ll match the color schemes I have in the living room! Thank you guys so much for the pleasant service!! 😊😊 …

Krystin Booher

Definitely didn’t plan on purchasing anything when I walked in. Just want to look at a few refrigerators in person to check the quality and John Price showed me one and it was such a good deal that I couldn’t say no to it. Everyone was super helpful and friendly. Thank you guys so much.

Roger Taylor

I had purchased a mattress at Big Sandy furniture in Charleston WV which turned out to be uncomfortable for me. I was taken care of quickly at the store by Jeffrey Simmons. After allowing me to return the item, Jeff helped me find the right one. His knowledge of the product helped me to get a better nights sleep now. Roger Taylor

Cathy Clark

Always such an enjoyable experience. I will never buy home furniture anywhere else. Adam Dale and team are a pleasure to work with. Loyal customer forever!

teresa self

Great people to work with and find just what you are looking for! Their delivery men were great!

Mark Stricklen

This is the place to purchase all of your home's big ticket items. High quality items at a price I can agree with. The staff is well informed and aren't in your face aggressive. I recommend you make a visit before you make a purchase anywhere else.

Joe Crist

The experience was professional focused on on me as a customer. Lisa was a great sales person and answered all the questions that I had she was patient and very knowledgeable

Brandon Bignall

My wife and I came in to purchase a kitchen appliance set. The associate helping us was AJ and was very friendly, knowledgeable, and patient. He didn't pressure us at all but was available whenever we had questions. We would work with AJ for any of our future purchases.

Stephanie Houston

We just bought a house and needed to furnish it. We found everything we needed, (and a couple things we didnt!) at great sales prices. The sales associates were awesome! Very friendly and knowledgeable. We'll be return customers!

Tim Young

I really like this BiG Sandy store located in corridor G on Mountaineer Blvd. They are very friendly and try to help you find what your looking for and provide all the info that you want to know about with a kind smile. We are very happy with the furniture that we bought there the other day and all of the merchandise that we bought there in the past. So, saying all that, I highly recommend this particular BiG Sandy Store day because they care about they’re reputation and treat you right. Tim S. Young

Scott White

I made the mistake of going to a few of the big outlet stores to replace my mom's tv (that stopped working late last night). They had nothing but huge ones with huge prices. I stopped in at Big Sandy hoping they had something and had no issues. I ended up with a Samsung 32" at a great price, along with great customer service. I may have, initially, forgot about Big Sandy, but I won't anymore! Thank you!

Robert Adams,Jr

Very Helpful. Jeremy was professional Thanks

Lisa O

I needed a chair to match my daughters couch. I contacted Big Sandy because that is where we purchased her sofa a year earlier . I was told it would take up to 3 weeks to recieve the chair, thus forcing me to purchase the chair online. Within 10 minuets, a sales person named Grey contacted me w the good news that he found one and I could pick it up in 4 days. I am very pleased with the service I recieved. And way to go Grey! I will definatnately be a return customer. Much Thanks Lisa O

B3lla D0nna

I enjoyed working with Jeffrey on finding the perfect mattress set! It was hard to contain myself on a matching bedroom suite, as we walked around the store. Also, LOVED the tent sale! Thanks big sandy!

Anna Murphy

I was greeted warmly by Lisa who asked me open-ended questions to help narrow down choices. My shopping experience was fun, yet quick and efficient! Thank you!

Tim Adkins

Very nice to work with. Have never had any problems. Buy there often

Trena Nutter

Our sales associate, JC Moore, was a pleasure to work with and made our experience fun and easy. He was knowledgeable about your products and gave opinions on whether the product would last or not.

Gina Zackoski

Had my heart set on a certain washer and dryer set,went to Big Sandy and they were currently out of the set I was looking for. Not only did the salesman find me a much bigger set then what I wanted, they gave me the same price deal for the better ones as I was willing to pay. Thank You Big Sandy Superstore in Corridor G.

Shawna Mccloud Ennis

The employees were very helpful. I needed a power lift chair for my mother in law right away. We couldnt wait for one so they made sure we had one today. I will be buying all my furniture from them from now on.

Benjamin Holbrook

Went in several times and dealt with Steve. I loved the overall experience. He wasn’t overbearing and gave us time alone to talk and think. He explained everything to us in detail and was a great help.

Joe Stevens

Thomas Belcher is by far the most knowledgeable & attentive rep I have ever dealt with! Within a few moments he informed us about a larger appliance with lower rates than our original target purchase!! This guy is magic! There is definitely a pot of gold waiting, if the rainbow ends in the Appliance section at Big Sandy Superstore - Southridge, WV. The only thing bigger than these savings were the smiles Thomas Belcher left on our faces!!!

Joanna Phillips

Linda and Adam were great to deal with. I haven’t received my leather furniture yet, but the layaway and buying experience went very well.

Sharon Davidson

My experience was excellent. My sales lady was professional. She helped me find what I wanted without hovering. She was friendly and not pushy. The cashier was friendly and helpful.

Dr. J

They aren't perfect, but they work hard to correct mistakes. I was unhappy with initial delivery that damaged my furniture and TV. The manager Adam worked hard to turn me into a satisfied customer.

Shaalan Hamdan

The best furniture store in town! Great manager and very wonderful employees! I do recommend it to everyone who is looking for good quality and great deals. I greatly appreciate everything I bought form Big Sandy in South Charleston.

Random Hurricane

I purchased from Big Sandy recently, and it was an unusually pleasant experience. I’m not typically the most joyful of shoppers, but Lynden (the sales rep) really provided a comfortable atmosphere, along with really knowing her stuff! If you’re a stubborn shopper like I am...I’d recommend Lynden at Big Sandy, any day of the week!

Jennifer Anderson

Out shopping experience was wonderful Janice is so sweet and helpful and I was also helped by a great guy in electronics. Financing dept also great. You have a great crew all together in the south ridge store. Good job

Alan Anthony

Jordan Coleman was wonderful to work with. We were looking at living room furniture and she helped us to select the perfect couch and chairs for our home. We enjoyed working with Jordan and we would highly recommend her for your furniture needs.

Susan Hundley

The salesperson was very friendly and knowledgeable. She listened to what I needed and showed me the piece of furniture that fit my needs. The sale was smooth and easy.

Rhonda Moreno

Much better than the Teays Valley location. This was the last place I went while looking for a refrigerator. Home Depot and Lowe's never waited on me. I was greeted as soon as I walked into the South Charleston Big Sandy Store. The Teays Valley store ignores customers, just like Lowe's and Home Depot. I'm in customer service, and I expect good customer service.

Celtic Shredder

Janice Smith is absolutely amazing! She was so very helpful. We were very blessed to meet her, and have her help us through this process.

mini 7

This was a very good experience at the store. Every person who assisted me with my purchase was excellent at what they do. The sales person, the lady at the desk as well as the guys that loaded my purchase. Excellent customer service.

Daisy Clark

I enjoyed my experience. There was only one thing. I started with one person and then was switched to someone else who priced the furniture differently. Otherwise it was very good.

Deborah Flesner

I was shopping for a ttv for myy mom tonight. Needed something with a big enough screen for her to see and loud enough for her to hear. She's 88. Jeff waited on me a d he was so very helpful! He steered me to a better deal than what I was asking about. And he found a better price for the sound bar so Big Sandy matched that. I had been stressed about this purchase, but Jeff thoroughly explained everything and made the whole process easy! I am very well satisfied with Jeff's expertise as a sales person, and with Big Sandys choices and prices.

Susan Brown

Went to Big Sandy to purchase a full size youth bed for my grandson, this is his 5th grade graduation gift as he has been complaining that his twin bed is to small. I located the bed on line at the Big Sandy website, went into the store this evening and was met by Devin Randolph, she ask me what I was looking for and I told her, she told me that this was a special order item and she would call it up on the computer, she did just that and I only had a few questions which she answered and within 15 minutes the bed and storage for underneath the bed was ordered and I was on my way, made it to the ballgame in plenty of time, I hope the delivery and the bed is just as great as the buying experience was!

Angela Bourne

Went in the whole process took about an hour. But everyone was very helpful. And extremely nice. The selection of furniture is better than most stores. My husband loves his new chair.

Nicole Jackson

Jeff and Jay both are always great to deal with! I've always been happy with my purchases. An the customer service has always been good when I've had issues!

Priscilla Nelson

The customer service was absolutely fabulous! They made sure to get me the best for my money and very sweet ! I was very impressed with them.

Alexia Noah

Niki was our sales representative. She was very helpful and professional. Great Experience

Maryann Allen

Sales person very friendly and helpful! Not pushy but furniture I was interested in!

Tamara Ballengee

This is our second purchase with Linda OBryan15 and she is a top notch sales associate. Linda is very professional and helpful. She ensures that her clients are well taken care of. Ask for Linda you won’t be disappointed. If we could only have more Linda OBryans out in the retail world shopping would more enjoyable!

RICHARD HARPER

Big Sandy took care of what we needed and did it in a timely matter. The sales reps and manager gave us their full attention. Big Sandy is by far the best place to shop for merchandise for your home.

Hilary Foster Moles

Recently purchased appliances from Jay. He was phenomenal! Very informative and honest. Made the experience very personal without the typical salesman pressure. Would highly recommend Jay to anyone!!

Robert Miller

Our salesman, Jeff Simmons, was very friendly, knowledgeable , and very helpful. We are thankful to have met him. He is a superior salesman for Big Sandy Superstore.

LS

Tammy Parsons is an asset to your company. She made sure I was taken care of without pressuring me. I appreciate the friendliness and her sense of humor is great, she will be my sales person for all future purchases.

Robert Maroney

Linda was patient and amazing. We really didn't know what we wanted but we knew what we didn't want and she was able to work with that. Will recommend.

Evie Ferguson

Amazing people!! Nichole was our salesperson and she helped us pick out an amazing mattress!! I will definitely be coming back

Pete Jones

Janey Dudding was very kind and knowledgeable,yet my wife and I never felt pressured! Excellent Company representation! Totally satisfied with sale and delivery of over $8000.00 worth of items. Hats off to Big Sandy and Mrs. Dudding in Corridor G.

Luke Malensek

Jeff was fantastic. He was very helpful and exceeded our expectations in every way! Great guy and a great mattress!

FISHMAN 36

Great place to buy furniture excellent service if you go ask for JC he is the man gave us a great deal on a sectional an threw in a 799$ recliner for 199$ great guy 2 thumbs up👍👍 …

Lenora Hill-Matthews

Jay was outstanding from beginning to the end of our transaction. I found what I needed plus additional product I would have bought later. Thank you for a wonderful experience and I will be back.

Andi Dearien

Miss Janice is always so helpful every time we go there!! She makes our shopping experience fabulous and she is always a huge help finding what we want/need!!! When you go, ask for Janice, she is wonderful!

Andrew Leaptrot

So far so good. Excellent salesman. Knowledgeable and helpful. Prices ran the same as Lowes and Home Depot. We purchased a range and are anxiously waiting for it's delivery now.

Chris Berry

Very friendly and professional staff. Nichole was super helpful with our new bed purchase. Best deals around on new mattresses! Thanks again.

Caleb Kiser

Our experience at Big Sandy was incredible, so fast & easy! As soon as we walked in, Linda O’Bryan was there to answer all of our questions! She had all of the answers and made our purchase feel so smooth and easy!

Anna Lettieri

Our consultant Gray was awsome. He guided us through the whole process. We are excited to receive our new furniture. Thank you Gray

LaWanna Wright

They were most helpful in our purchase. John was knowledgeable about the products and made our choice easier. I will definitely buy from them again.

Regina Wright

We went to the store looking for a specific item. We were not overwhelmed by salespeople trying to encourage us to big bigger, better or more than we wanted. That made a very pleasant experience for us. Thank you.

Terry Rogers

Very friendly and helpful associates. My only problem is the product that I purchased. Have had to way too much money in repairs for a dryer I have had for 6 years. Had to put 4 heating element in it!!!

Evelyn Nary

Lisa was so helpful! I came in the store three times before I decided to purchase. She was so helpful each time very friendly and courteous! Thanks for such a great shopping experience!!!

Renee Gerger

I went to get a new TV, I told the sales person that I needed a TV with Netflix and I had a fire stick, you need Wi-Fi for both, I got home and hooked the TV up and found out it dose not have Wi-Fi setting, will be taking it back in the morning! Usually I have been very happy with Big Sandy but not this time we will see how tomorrow goes! Took the TV back 8/16/18 and they were very helpful and was very sorry for the mix up, only thing I had to go to Teays Valley to get it but they did compensate me for it, great store great staff!

Luke Messer

Devin and Jordan assisted me and they were both fantastic and very helpful. Knowledgeable, personable and easy to work with, they made buying furniture easy.

Micah Ferguson

Chad contacted me due to my inquiry from online. I was interested in buying a tv. The whole process has very easy. Chad has very helpful and continues to check and make sure everything is ok even after I received the tv. I would recommend buying from Big Sandy.

jule traylor

I was treated like family by Jay and all the folks at big sandy. I could not be happier with the service they gave me. thanks again, Jule

JC Campbell

Made an appointment to look at a reclining loveseat. Mrs. Smith was very helpful in looking it up to see if you had one. Will be in Monday evening to look ay the in-store display to be sure its the one we want. Thank you Mrs. Smith for your time and assistance.

Billy Wright

Steve did a great job at taking us around and explaining the difference in the products. How they are made etc. Steve is our go to salesman anytime we visit this store. Thank you Steve

Diana Garretson

Jay, Nikki and Eric went above and beyond to make sure I got everything I needed, even with a major mishap with delivery, I still will give them 5 stars just because their service and attention is so caring and great.

BR Jennings

We had a great buying experience at Big Sandy Southridge. John Price was very knowledgeable about the product and went above and beyond to make sure we were happy.

joshua brumfield

According to the sales person we purchased top of the line furnature that is durable and will last if so I'll be satisfied with what I paid. Adam, the sales person was nice and not over bearing.

terina adkins

Wonderful experience! Everything went smoothly and everyone was absolutely friendly.

Morgan Hudnall

Chad in appliances was a great help from beginning to end. He helped me find a kitchen package I knew my wife would love and can't wait to surprise he with it when it gets delivered. Thanks so much Chad I will be back.

Lori Rhodes

I had a great experience dealing with Big Sandy for my appliance needs. AJ Ball was more than helpful and made purchasing my new kitchen appliances a stress free experience!

Sara Casto

Nicole was awesome! She helped us get a new mattress an awesome price! She was very knowledgeable and friendly! Wonderful experience!

Darrell Arbaugh

I had dealt with Big Sandy before so it was question as to where I would purchase my washer and dryer and as always super nice and easy to deal with they got me exactly what I wanted and very quickly I would recommend Big Sandy to anyone. Again I want to think everyone there for there help I greatly appreciate it.

Jordan Cook

If you need appliances, tvs, or tv accessories go see my man Jay. He was really awesome. Was honest and you could tell he genuinely wanted to help. Gave us and awesome deal on a Samsung refrigerator. Really happy with every part. Actually came in to get a recliner lol. THANKS JAY!

Delbert Meadows

The store is set up beautifully and all of the attention to detail is evident. I was waited on in a very professional manner and had all of my questions answered with a smile. A awesome experience in every way

Kassie Ooten

Jeff Simmons was amazing and the most helpful salesperson I have ever encountered! I will definitely return because of him!

Judith Talbott

The best appliance buying experience I have had. Our sales person really knows their products and has spent a lot of time working with us and explaining all of them. See Brandon at Southridge.

Julie Thompson

A.J. Ball is the agent we worked with at Big Sandy and he was a huge help to us. My husband and I were looking for a washer and dryer to replace our old ones, and A.J helped us fight the right washer right for us. Big Sandy also price matched another retailer selling the same washer, so we were able to save even more money. A.J was very informative on the different brands, functions, and warranties of each washer. I highly recommend speaking with A.J if you decide to purchase a new washer.

karen snyder

Very good & smooth experience with Janice. Like the multiple options for financing, delivery & time frame. Will definitely be back!

Scott Bobinger

Great service people, showed us items that would be best fit for what we were looking for. Helpful with finding a payment that didn’t clean out our pockets.

Anjelik Farley

Went to Big Sandy to buy just one tv that was on sale. Jay was the salesman that helped us there, he was very helpful and had personally plus. We left with two TV's and a soundbar.

Shawn Wilson

Loved the welcoming and friendly staff. I felt comfortable and safe during my visit. The staff was able to provideots of useful information on what I was looking for.

April Bays

Thomas was very friendly and helpful! Great selection of TVs that were in stock, I got the one I wanted, free delivery! This is the place. Go see Thomas in electronics!

Paco Cuadra

Had product we need at a good price and quality. The salesman was excellent, answer all our questions and most importantly was very patient with with us as we made out decision.

Christina Abbott-Leclercq

Jay, the appliance manager is very helpful and kind.

TJ Shell

Jordan was great to work with, and made for a nice easy purchase at a great price for my girlfriend and I on a new mattress. Would recommend her.

Christal wright

My purchase at Big Sandy was simple and affordable thanks to Jay Morris. I will definitely do my future shopping shopping at this store due to the ease of finding the products I was looking for at the cost I wanted to pay. Thanks

amber McBrayer

J. Was very helpful in helping me make a decision on a washer and dryer. He took my criteria and helped me find exactly what i was looking for. He got me taken care of quickly and efficiently and had all the answers to my questions.

MurdertheDawn

Picked up some stuff from the tent once. Austin was the fellow that helped me load it up. What a dreamboat that guy was!

3E Creations

Sales guy was very knowledgeable and has a lot of personality. Very helpful in getting new appliance to us as quickly as possible.

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