Reviews of Rigels Appliance Store. (Appliance Store) in Brooklyn Park (Minnesota).

Rigels Appliance Store

118 Reviews

61 Comments

Appliance store

Appliance store

609 Main Ave, Moorhead, MN 56560, United States

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Information of Rigels Appliance Store, Appliance store in Brooklyn Park (Minnesota)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Rigels Appliance Store

Popular times

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Reviews of Rigels Appliance Store

Leita McEwen

Our refrigerator wasn't working correctly. I contacted Rigels for service. I was told it could be a week, but they would put us on a call list and come earlier if they could. They called the very next day and came out to see what was wrong. They had the part and now our fridge is working perfectly. Then a couple days later our washing machine wasn't working correctly. Again I called Rigels. They came out the very next day to check out our washing machine. They determined there was nothing wrong with the washing machine. It was a plumbing issue, for some reason we were not getting hot water in the laundry room. If we used only cold water the washer worked fine. We appreciated the prompt response we received from Rigels.

Arlene Dallmann

Did an online warranty claim through whirlpool. Since I live out of town, they went sure how quickly they were able to get me on the schedule. They ended up having a tech in town. They got my washer fixed in less than 10 minutes!

P Petry

Excellent install of dishwasher purchased from Rigels. Installer gave me some tips and fixed the issue Carpet World created. Carpet World installed new flooring up to the old dishwasher. New dishwasher in, two holes where Carpet World cut out notches when they installed new flooring. Have to see if Carpet World will remedy, but at least Rigels fixed issue of new dishwasher sitting lower than new flooring. Installer also took the plug out of my disposal, allowing my new dishwasher to drain! Called me to notify me he was on the way over, gave me extimated ETA, prompt, excellent service from friendly and knowledgeable person!!!

Savanna Traub

Thank you to the team at Rigels for making my first appliance shopping experience so great! John was knowledgeable about all of the products and helped narrow down my search to find the perfect refrigerator! Their pricing was less than the big box stores which saved me hours of shopping around. They exceeded expectations by offering complimentary delivery and removal of old refrigerator. When the two gentlemen arrived for delivery (during a blizzard), they were efficient and polite! I am so impressed with Rigels and look forward to shopping with them for our future appliance updates! No need to go anywhere else or shop around when you can get the best service and pricing while also supporting a local business. Thank you Rigels Team!

Ulster Scot

We got a good deal on a Whirlpool washer & dryer set. My salesman Tom followed up when there was a slight delay getting the washer from the distributor, but no worries. The delivery was excellent! They picked up my old set and set up the new one, all in about 15 minutes. Nice guys that were professional and knew what they were doing. Great service all around. We are happy we went with Rigels.

Jessi VanDyke

Todd helped me out in an extreme pinch when my deep freezer had died and I did not notice for a day or two. He was able to find me an in stock freezer that I wanted, and coordinate quick delivery with his team! I'm planning on buying a new house within the next 6-12 months and will definitely be going to Regals for my appliances! Thank you SO MUCH for the great service!

Michael Walery

Purchased a washer and dryer after being recommended by a friend. The whirlpool washer started smoking and burning the first cycle. This is after 4 week wait from purchase date. They sent a tech out 3 days later. The gear box was broke. They didn't have the model we purchased and didn't offer a discount or really much consolation other than a lower model they had on hand. We have to do laundry and so we kinda just had to deal with them. When they replaced the unit after another day the tech left a bunch of the oil drippings on our floor. I will go to a different store next time. They were responsive and transparent otherwise I would have left 1 or 2 stars. If they gave a discount or a lender unit until the model we wanted arrived it would have been 4 or 5 respectively.

Nicole Haldis

We purchased all of our appliances from Rigels for our upper level remodel. We had a helpful salesman working with us who was prompt with responding to questions and getting us out dimensions, his name was Chris. However, wolf did have a rebate program that he did not tell us about. We had to find out ourselves from friends who just had purchased wolf. The reason for my one star is that the overall attitude and customer service model of this company is completely off given that they are selling high end appliances. The customer service is so so and their attitude is one that is if they are the only game in town. With e-commerce, box stores, Ferguson and having a large city like St. Cloud so close, that’s a poor move. Our most recent purchase from them was a Cov dishwasher, they didn’t even ask what we wanted to do with our old dishwasher, which wasn’t that old and I had lined up a buyer for, and they just hauled it to the trash. Who just assumes to throw expensive items away in people’s homes? Rigels does. Every person from the top down defended this decision and blamed my husband for not telling them what to do. They don’t view it as their responsibility to ask and they just assume.

Kathy schauer

I love the ease of which they work with you. Everything is as stated and I will always be there for my appliance needs. They are the best bar none

Mike H

We purchased a Whirlpool dishwasher approx 18 mo ago. The pump/motor went out. They gave me the number to Whirlpool. At first Whirlpool told me it was off warranty there was nothing they could do. I then let them know I will never purchase their products ever again and I will let everyone I know looking to purchase an appliance the experience I had with Whirlpool. I also told them I expected a lot more from a 100 yr old company and their products. The part alone was damn near $400 not to mention installation. Whirlpool then called Regals as I was on hold and then let me know they would not only cover the repair but installation as well. Regals was at my home the next day at 8 am and fixed my dishwasher. It pays to buy local there are still decent companies out there and Regals is one of them. They are the only place I will purchase appliances. Mike-Fargo

terrijo1039

Sales people and Warehouse staff where very pleasant and knowledgeable about the appliances. Very clean and organized showroom and Warehouse. There was no pressure to upgrade from what I was looking for.

Crystal Nemer

I can’t say enough about the fantastic customer service! Todd was very helpful. They actually beat the price of the big home stores in town. There was a delivery delay and they gave me the upgraded model at no charge. Wow!! I will remember this the next time I need appliances and tell everyone I know that is in the market for any home appliances to look no further than Rigels.

Leah Strehlow

I bought a Maytag French door refrigerator, GE Profile dishwasher, GE Profile oven, and GE Profile microwave from Rigels. My oven had uneven temperatures front to back that was especially noted when I baked cookies. A repair man come to fix my oven or exchange for another one. My oven appliance was under warranty. He didn't fix my oven temperature and said I couldn't exchange it. I was still charged a service fee for coming to my home. Thanks for your response to look up when I purchased my entire kitchen appliances. Yes, I bought everything in January, I think, 2011 when I moved to my condo. It took me a long time before I could decide if I should say something and write a review. I still have the same oven 10 years later, and I still have to watch the front and back uneven baking. I do like the store and my sales person was nice.

Matt

Great experience buying a KitchenAid dishwasher. Todd the salesman gave us a great discount. Delivered and installed in 4 days. Installer was great and made an improvement in the routing under the sink so the new dishwasher could fit without sticking out with the countertop. Will be coming back in the future.

Madelyn Walery

My family intially had some issues with our purchase from Rigels (broken washer with first use, replaced for something we didn't want, replacement people left our floor dirty & installed lines wrong, we were told we couldn't use a lender). We told the person who referred us about our unpleasant experience and they called Rigels on our behalf. Jason was persistant on calling me and left voicemails moving forward with plans to get us the washer we first wanted. The second guys who came to replace were super friendly and took care to keep things clean and install the washer correctly. Thanks for getting us what we wanted.

Aimee Thapa

Jeff H. Replaced our garbage disposal and he was prompt, reliable, and honest. Even when he made a small error, he admitted it, apologized, and fixed it. I am very happy with the customer service from Jeff. He also gave me sage advice on what steps to take when our next appliances go down as they will soon.

Jeff Pierce

Had a GREAT experience shopping here on Small Business Saturday and wanted to support local to get our new stove vs going to Big Box store. They were even cheaper then the Big Box stores on the stove we bought. Jason was very helpful during and after the sale. Free delivery and removal of our old from Moorhead to WF was excellent. Big Box store just up our street was going to charge us 75 for delivery, maybe that is why you save BIG money there, but in reality it was cheaper here.

Mark D

We had them come out and check our 2007 refrigerator, it wasn't cooling. Not only did the technician accurately and quickly diagnose and repair the concern, he also noticed that the door didn't shut quite right and fixed that as well. My wife was VERY happy with the professionalism and courteousness of the technician and we would recommend Rigels to others because of this.

Richard Anderson

In August 2018 I wanted to surprise my wife with a professional gas range. This is much harder than it sounds since I know nothing about cooking. After soliciting my wife's help and working with Jason Tang at Rigels, we purchased a 30" Thermador. Awesome sales and service! In fact we liked Rigels so much, I also purchased my wife a new Speed Queen washer and dryer.

Wayne Tesmer

I don't know the names of the two gentlemen who delivered our new refrigerator yesterday, and they didn't talk a lot, but my wife and I were genuinely impressed with their service. It was obvious that they had performed this task many times before and had a routine that was efficient and detailed. Floor coverings, furniture moved and returned to original locations - I was even instructed how to hold the screen door open to prevent being pinched as the old and new units were moved out and in. When I suggested paying for the refrigerator - I was told that I could and should wait as they had discovered a tiny scratch on one of the doors (that we had not noticed) and could pay when they delivered a new door to replace the one that had been damaged. Very professionally done - and reinforced our decision to purchase from your store. Thank you!

Rachael Boyer

I have worked with Rigels on numerous projects, and can attest to the quality and commitment to customer service that goes into every job. They are trustworthy, efficient, and provide exemplary work no matter the project. I have thoroughly enjoyed partnering with Rigels, and look forward to continuing to do so in the future!

Dave Novotny

Purchased new home in W Fargo. Exchanged EL stove for gas and even upgraded stove. Very helpful and friendly staff.

Corey Malko

Just bought a house that had new appliances installed, which came from Rigel's. We wanted a gas range and Rigels was happy to exchange our new electric range with what we wanted! Thanks, was an easy process.

Troy Crabtree

Jason Tang was absolutely great I was in a wicked hurry for a washer he was fast and very knowledgeable very helpful even called over to the warehouse to tell them to stay there until I arrive so i could get the washer that afternoon. 👍 …

Steve Dye

I have purchased several appliances over the past 15 years from Rigels . I have found them to be excellent in customer service. I have done lots of research and found they always carry the best models as the best prices. Love to support good local businesses

Benjamin Anderson

Rigels was fantastic to work with for my own home and I've sent tons of my customers and friends there! Tom and Todd in sales are the best in the business and are truly great people. I would recommend Rigels over any other store in town.

George Haithcock

Great service! I own an appliance company in Portsmouth, VA. I was In town on vacation and my father inlaws washer broken. They had the Maytag part instock, so I could make the repair. I was very impressed with the appliance selection, pricing and staff knowledge. Thank you Max for the help with the part.

Evan Laine

First time using them for in home service and it was an overall good experience. They worked with my schedule to come out and the service was really quick. Tom came out and gave me some pointers on some user maintenance to avoid bigger problems. Kind and professional. I would recommend them and will be going to them for my future needs.

Katelin Madsen

We had a great experience picking out our appliances at Rigels! The salesman who helped us was very knowledgeable and made it easy for us to make an informative decisions based on our needs!

Rachael Wenner

The service counter is so accomodating! They were willing to drive extra distance to service an appliance for my grandmother who lives outside of their service area. I am so appreciative that there are still companies around like this who will go with extra mile- thank you, Rigel!

tyrannicide

We've been working with Rigel's since 2004. Todd is our salesman. Best there is. Would never go elsewhere.

corey nelson

There was a small mix up with what I ordered as far as not having everything I needed To complete it I went into the store the following day and I believe I spoke with Max he made it right and gave me everything I needed way to take care of the customer

Sheila Kaliher

Great service!! We worked with Todd and her was very down to earth and informative. Love my new Whirlpool washer and dryer. Thanks Todd!

Cheryl Borgen

They had the right refrigerator in stock and were able to deliver the same day! I will keep going back!

Matthew Erdmann

Great quality,good prices. Staff was friendly and delivery was quuck. Will definitely be back when when my next appliance breaks lol.

m haagenstad

Service at this appliance store is second to none. Jason Tang was very knowledgeable and helped me make the right choice. Highly recommend.

Janiece Teichmann

Fast, friendly, and patient. Items in stock and same week delivery, unlike big box stores. Buy local!

Dwight Kuebler

Sales reps are knowledgeable about products. Great service good prices.

Rich Poehls

Great place to buy from. Best price and service over any of the big box stores.

Scot Johnson

Todd was wonderful to work with and the delivery guys took great care with everything. Thanks to all.

Nancy Edmonds Hanson

Excellent hometown company with unbeatable service

Kim Zimmerman

Very happy with service, sales, delivery and office staff. everyone very helpful, friendly and professional!

Stanley Walker

Rigels were great to work with and they did what ever it took to help replace our broken fridge.

Steve Schaefer

Good service and affordable prices.

mark Stremick

The people that were there or friendly and nice talk to about appliances

Daryl Brahos

Nice local store. Staff is great,and service is excellent.

Rachel Ayers

Very helpful staff, decent prices and great selection.

Amber Kiefat

Jason was very helpful. Definitely recommended

Bobbie Marts

Very helpful and knowledgeable. Great service

Dj Danielson

Great service and reasonable prices.

Dean Rott

Great service and friendly.

Liz Swanson

Extremely helpful and knowledgable

Mark Merck

Always helpful and prompt

Will Sanger

Tom was great

William McPherson

Good service

bennett consdorf

Bad bathrooms

Pearce Tefft

Educational

David Arntson

Great customer service and knowledgeable about their products!

Duane Walker

Connie Gracia

Sue Y.

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