Reviews of Ken's Sewing Center. (Appliance Store) in Birmingham (Alabama).

Ken's Sewing Center

155 Reviews

122 Comments

Appliance store

Sewing machine store

912 E 2nd St, Muscle Shoals, AL 35661, United States

Description

Information of Ken's Sewing Center, Appliance store in Birmingham (Alabama)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

Map

Open hours of Ken's Sewing Center

Popular times

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Reviews of Ken's Sewing Center

Sandhhya Hariharan

It is my first time buying products from Ken. I ordered the beginning of the week and I received it by end of the day on Thursday. We began assembling on Saturday afternoon and took almost 8 hours to complete the desk. And after assembling the product we realized it was not what we ordered. I ordered Aussie II and they shipped Joey II. That night and until Monday morning before I called them I was worried and didn’t sleep well for two nights wondering if they will resolve the issue or it’ll be a headache as online purchases are not Ray if anything went wrong. I think I would have been the first person to call on Monday lol. I called Ken’s customer service and gave a brief details on the issue and was told that the supervisor or person In charge would call me back as soon as possible. Amanda called me within half an hour. I would have to tell She is the best. I was panicked before calling them. Usually any company would do their best to convince the customer to compromise with the product they sent. But she made me calm down the moment I spoke to her. I am sure she would have felt how panicked I was from my voice lol. She asked me to email the pictures and she said she’ll take care of the issue and don’t worry. That evening she called me back and said they would send me a replacement. She was real quick in resolving the issue. She was so good, empathy and open to listen to her customer. I am super happy with my product. Though there are some damage during shipping, but it did not affect its functionality. It’s not visible luckily and I’ll find some way to fix them. I am sure Ken will give me some tips on that. I will definitely shop at Ken’s sewing again and recommend to my family and friends.

Becky Schademann

I ordered the Acrylic Deluxe Wish table and I LOVE it!!! It truly makes quilting a breeze. Kens was really wonderful to work with. After ordering the table I sent an email about how long it would take being that I was excited, they responded immediately. Customer service was great! I saw the exact same table with other companies at a higher price. So glad I ordered from Kens.

Justin Z

My wife & I both ordered machines from Kens back in 2020 when people completely lost their minds from the “pandemic” so we were staying at home more than ever. The experience was overall a good one. My wife even brought her Janome back for maintenance about a year later & that went pretty smooth. And just the other day I brought my 2 year old machine back for a trade in & they were nice enough to give me a trade-for-trade on another NEW machine. Really great customer service & would recommend.

Steve

June 2022, I bought a Horn of America 17090 Deluxe 6 Way Adjustable Chair in Blue from Ken’s Sewing Center, who had it ship to me here in North Carolina, from Horn of America in Alabama. Super fast shipping and more than fantastic customer service. My chair arrived in just a couple of days after it was shipped. I placed the order the evening before the chair was shipped. The only problem I had was the package was missing a packet of hardware used to assemble the chair. Within a couple of hours of contacting them, the parts were shipped out to me, and apologies both in email and on a phone call. I love the products and the wonderful customer support. Thank you Ken’s sewing Center, A Very Happy Customer

Candace Atkinson

Amanda in customer service was extremely helpful and pleasant when I placed my recent order at Ken’s Sewing Center. She was able to answer my technical questions and kept me updated on shipments. I received my order very quickly and appreciated their price matching. I have already ordered from Ken’s again and will continue to check them first when I need sewing machines/supplies. Thank you!

Daniel Garsha

Just an outstanding experience from the beginning. Called to purchase a customer returned Juki TL machine I saw on their website. Super nice lady checked to make sure it was still available which it was and the purchased was made via credit card over the phone. Four days later a very lightly almost never used machine was at my door. Such a beautifully engineered machine that works perfect. Thank you for the great deal and great customer service. I highly recommend Ken’s. Cheers !!!

Winnie Register

This store is awsome. I took my Brother embroidery machine in due to needle threader not working properly. It was still under warranty. We drove 2 1/2 hours to get there. They replaced my threader while I waited. Took 15 minutes!! The repairman even came out to my car to get the machine. They're service is the best!

Rosalyn Wilson

I recently bought a used Janome from Ken’s online. I am so happy with my purchase. It came quickly and delivered right to my door. The power cord was missing and when I called they were so apologetic and overnighted the cord. Great service and nice people. I would definitely order from them again.

Kathleen Little

Amanda at Ken’s Sewing Center helped me so much! By asking the right questions she quickly determined which sewing machine would suit me best! She was so right! Then Ken’s shipped the machine super fast and it was on my front porch the next day! I’ll be buying all of my supplies from Ken’s from now on!

Jordan Pettengill

Super speedy delivery! I ordered Thursday afternoon. Received my new machine Sunday. Sales rep Amanda A. was super friendly and really helpful I give her 5 stars too!

Yvonne King

These people are wonderful to deal with. I have shopped with them for at least 15 years, never a problem. They have great customer service.

Mandolin Smith

I just have to brag on how fast my order was processed and shipped! I decided to buy a sewing machine from Kens instead of Amazon, because I didn’t have to pay taxes and it was cheaper that way, but I was worried it would take a lot longer to get it. However, I was pleasantly surprised as I ordered on Thursday and got it delivered on Sunday! So far, no complaints.

Kevin A.

I have had only great service and help with Ken's During the Covid-19 lock down in both AL & NC I was sure I couldn't get anything done. I was wrong, I sent emails to several places and only Ken's responded. I was able to talk to Jeremy about that I needed to fill in for what I already have. Jeremy listened to the fact that I have a heavy duty machine that I can sew from 7/8" thick of 6oz stacked leather to heavy upholstery. I needed to fill in the gap to do smaller. I wanted a machine that would hold up and I had support for. I bought a Janome 6600 PRO that I love. I ordered it on Friday and received it on Monday to Western NC. I can now sew from silk to saddles I called in after the machine arrived with a couple of questions about the machine and its options. Every time I called Jeremy took my call and answered them with the best intentions. I never felt that I was up sold or under appreciated. Good Job (Jeremy) and Ken's sewing

Jerry Chandonnet

I purchased a used refurbished Janome HD 1000be to sew boat cushions on my boat 200.00 for machine sounded like a good deal.As my wife didn't care for the idea of me using her new computerized machine. Needless to say when my refurbished machine got here it had issues. So I got on phone and talked to one of the owners they said a return packing slip for machine and a replacement for the one I was sending back was on its way was here in two days. NOW THAT IS WHAT I CALL GOOD SERVICE. The machine they sent seems sent was like brand new im totally impressed with this company thanks Ken sewing Center.

just me

Excellent customer service. I ordered a cover stitch machine about mid afternoon and tracking showed it was picked up by FedEx the same day. It was packed very well - nothing could have hurt that machine.

Anne Smatla

The stellar reviews are all true (and here's another one)! I ordered my dream sewing machine (Janome MC 6650) from Ken's as they offered a refurbished one for a less-expensive price than brand new online. I called their store and spoke with Amber who answered all of my questions about why a machine is considered "Refurbished", the warranty, shipping, included accessories, etc. I was sold and gave her my credit card info without hesitation. Later that day, the owner Kevin called me to make sure I was taken care of. He also ensured me that if I ever have an issue or question about the machine, to call them and they'll take of it - I live in Northern California btw. He is Ken's son and clearly takes pride in running a dedicated family business that takes care of the customers for life! Ken's shop technicians looked over my Jenome before sending it to me. One week later and I have a solid, beautifully working sewing machine. I did email Amber back to confirm that I had received it, but it was missing two small accessories. She immediately sent off for those from Janome and also helped me with choosing the right feet for this particular model. If I ever take a vacation to Alabama, I'm going to make it a point to stop by Ken's Sewing Center. I love knowing that I can support a small business even from across the country. I'm very happy with my experience and purchase.

Carol Vrieland

Ray was very helpful and knowledgeable about all the machines. He helped us purchase a long arm machine and the shipped it to us. I would recommend anyone looking for a sewing machine call Ken`s.

Pamela Bourque

I had, had my heart set on a new machine that had the most adorable decorative stitches I could find in my price range, @$4-5 hundred. I ordered it directly through Ken's, sight unseen(because not just COVID, SW Louisiana had Hurricane Laura tear through it, totally ripping apart stores and housing and anything else she could find. So no where to just go try one out.). Talked on the phone with them, did my radar, and bought it. Then I get a call a few weeks before I'm expecting it. Shipping is delayed for months, would I be interested in a free upgrade to a different machine to be mailed right out? I looked up what they were offering me. I was not so very impressed. No adorable stitches. (The one big thing I wanted.) It took me another week to say okay. Once I had it, I went back and forth on returning it! The tension nightmare! But the technicians at Ken's were wonderful, helping me work through it. Eventually we found out the whole bobbin case needed replacing. The new one was the trick! Still unhappy about the stitches, then I found a FB quilting group that was showing off some really detailed free motion quilting. Lucky me I can draw most anything I want-suddenly I'm not so wound up about the lack of cute stitches! Slowly I fell in love. Start/stop button. ❤️❤️❤️, Auto thread cutter, feed dog adjustment, and a free quilting foot kit to boot! I can't begin to express the appreciation I have for Ken's sewing center! They are awesome!

Brittany Moore

I ordered an elusive Brother SE1900 for retail instead at the insane markup other sellers had them listed for; this was Thursday, 12/2 at 10:30 pm. I got a shipping notification the FOLLOWING MORNING (12/3) at 8:30 AM. Thinking it would take a couple days to get to me, I was very surprised when Fed Ex attempted delivery LESS THAN 36 HOURS LATER yesterday on 12/4 (I was not expecting it so early, so unfortunately I wasn't home). Unbeknownst to me, FedEx delivers on Sundays so I now have my machine in hand today (12/5)! From time of purchase to receiving my item, TAT was only 72 hours. Very impressed with their speedy customer service, fair pricing, and thankful that signature was required for the delivery of my item. Very happy that I happened across their website on my late-night quest for this machine!

Shawn Allonby

I had been searching for a belt for my hand held dirt devil vacuum. Since it was the first model that was put out it was very hard to find. After failed attempts I was told about Ken's sewing center delt with vacuums. I called and was very delighted when they had exactly what I needed. I'm pleased to tell you that the ppl working there made me feel right at home and didn't cost an arm to buy. I very highly recommend them. They also work on sewing machines and vacuums.

Al Bednarski

I purchased a Janome HD5000 around Thanksgiving of 2021 from Ken's. At first, I was a little hesitant buying a sewing machine from a company over 800 miles away. I talked with Amanda in sales, she answered my questions and gave me assurance that if I had a problem I would be taken care of. Well today I had a problem, thread kept jamming. I talked with Ray, service technician at Ken's, this morning and he solved my problem in just a few minutes. Highly recommend Ken's Sewing Center.

Jenny Barbanera

I was sure I had written a review on Ken's but I don't see one, so here it is. I've purchased 3 Janome machines from them since July, 2020. A sewing machine, an embroidery machine and a serger. At first I was skeptical about buying over the phone, but Kevin patiently listened and advised each time to point me in the right direction for the right machine and accessories to meet my needs and expectations. I was not disappointed. I haven't needed service or maintenance yet, but when I do I will be shipping them back to Ken's because I trust them to do the right thing. In the mean time, Customer Service has been outstanding, even through the trying times of the pandemic. I highly recommend this business.

timyboy

I have placed multiple orders with Ken's, most recently a new to me long arm machine. I wanted to have it work with my quilting frame I already had and Will was very accommodating in getting me set up to do such and didn't charge extra for the pieces needed to make it work. Will is awesome and so is the owner, if they read this thank you for everything and the follow up calls to help make sure everything is what I am needing, I look forward to future orders.

Maria Zdrojeski

I recently purchased a new Juki machine from Ken’s. The extra foot I purchased broke and put the timing off. They took it back and re-timed the machine and shipped it back to me. Upon learning that I still had problems with the stitching, they scheduled a new machine to be sent to me. Best customer service I could have asked for. Honest people and proud to have shopped at a real store instead of purchasing on Amazon. Highly recommend!

mommasday2

My sewing machine was delivered quickly and faster than expected. I did receive a call after I ordered it online for verification of purchase. The person was professional and I was thankful for them double checking order. My machine is in beautiful condition and it was packed well. I'm very happy with Kens's Sewing Center and will use them again.

T. Jones

I was skeptical to order a machine online so I wanted to call and speak with a representative before purchasing. They were more than helpful and I felt very comfortable in proceeding. I will note that the machine I ordered was an "advanced order" as the shipment from the manufacturer hadn't come yet but was on the way. I did call and wanted to add some accessories to that order a couple days later and that was handled well, no issue. I was notified within a few days that machine had come in and would be shipping out that same day! I received within 2 days but the extras I ordered didn't come. I called again and the lady was very professional and apologized, even sent me a few extra "goodies" to make up for not getting those items out to me asap! Was not necessary, but was a surprise for sure. These people here are all pleasant, and it's refreshing to see a company care so much about their customers' satisfaction to the degree that they do. I didn't feel like I was "just a number" but was treated with utmost care even though my purchase was relatively inexpensive. It's safe to say that they are now my go-to place! When Im ready to upgrade I'll be calling them first! Excellent prices btw!!

W P

Oh, I’m so pleased to have found this place. I’ve been wanting a serger to try to learn it, and really just could not justify the money to buy one new, but was not confident to buy a random used one because sergers seem complicated and maybe delicate. Ken’s sewing Center had refurbished ones that came with everything I would need, and great instructional material, all for a great price—even free shipping. And the machine works just great. Thanks!!

Melissa Cheng

Really fast shipping! They called me to verify my info and it was packed up the same day. Fedex delivered it a few days later. I was a little nervous ordering a machine from out of state but am glad I did. Very happy with my new machine and Ken's.

Ryan Lakatos

Have ordered from here several times and have had to make a couple of returns through nobody’s fault (item didn’t work on my machine). Customer service has been stellar every time and is what keeps me coming back. Shipping is quick and communication is easy. A great place to shop.

Ashlee J. Pryor-Pitluk

Ken's is INCREDIBLE! I placed an online order with them late Tuesday night, received a call to verify my shipping address (in Texas) early Wednesday morning, received my shipping information 15 minutes later and had my order delivered early Friday afternoon. Free shipping with processing & delivery in less than one week! Unreal!!! Not only did I get my coverstitch machine for significantly less than I would have if I purchased from Amazon BUT the customer service and shipping exceeded my expectations AND I was able to support a small business. I can't recommend Ken's enough for all your sewing needs!

Shari Reveal

This is the second machine I have purchased from Ken’s Sewing Center. I bought a Brother PE 770 about 4 years ago. It is still sewing along with over 3 million stitches. I purchased a Trade In Janome Skyline s3. The machine looks brand new. The instruction manual and foot pedal are both new. Best of all, I threaded her and began sewing right away. What a beautiful perfect stitch! I needed a dependable machine for piecing and with some stretch stitches. I am calling her “Sadie”. Thank you so much.

Tere Sanders

I've ordered embroidery/quilting machines from them by phone a few times and I've always received great customer service. Kevin is very helpful and great to work with. Shipping to AZ went great with no problems. Highly recommend.

Addison Carter

Ordered a new Brother SE1900 embroidery machine (with free shipping) and received it in two days. I was skeptical of ordering from here at first, but let me tell you, I will be ordering from them exclusively for my sewing / embroidery needs in the future. I got a call an hour after placing my order to confirm my shipping address. I received in my order TWO DAYS - incredible service!!

Connie Owensby

Their customer service absolutely cannot be beat. They are all very helpful from the lady who answers the telephone to all the other employees. Kevin has always helped me with a question or an issue immediately. I'm a customer forever. I've been using them for over 14 years and purchased several things from them. I couldn't be more pleased. Even though I live several states away, they are eager to satisfy my sewing needs and expedite my orders. I appreciate good service.

Charlotte Johnson

I love Ken's. They always are friendly and take really good care of me.

K T

Buying online is always an "iffy" situation at best. Buying an expensive sewing machine on line can be really stressful. I knew I wanted a Janome to replace my 20yo Janome MC10000 and I did a lot of research into what machine to choose. I looked at several websites (including local sew 'n vacs) and chose Ken's Sewing Center thanks to Tina, one of the best sales reps I've come across. Ken's in is AL and I am in VA for this was a decision I didn't take lightly. Tine & I discussed what I considered "had to haves" on the machine and so I ordered the MC8200QCP with special attachment package. I am so happy with the customer service I received when this machine was backordered and I upgraded to the Elna 720Pro instead. What a great machine! Unfortunately, it was not the best fit for me and I went back to the 8200QCP which I love. Tina was very patient and extremely helpful. I recommend Ken's to anyone looking for a sewing machine or accessories. Cheers, KarenC

Leah Elwood

Great customer service! After breaking my machine, I ordered a new one with money I’d saved. The next day, my hubby said I should get the one I’d been saving for instead of settling and we’d figure it out. I called to change the order and the customer service was super prompt, easy to talk to a real person, and just completely painless. Highly recommend!

Mary Maddle

This is the second time we have bought a machine from kens and now I won’t go anywhere else. Love them they went out of their way to make sure I got everything I wanted. I had the Brother 1050 x 10 needle and traded it in for the new Luminaire2 XP2. I think I will be happy with this machine it’s got all the bells and whistles and they are the very nicest people to work with. Love ya Tina and everyone else that works there. So glad that we made the right choice. Mary & Wayne 03/01/2021

Carol Rode

Super happy with my Janome Cover Pro 1000 CPX that I ordered from Ken's Sewing Center. Shipment came super fast, machine worked great right out of the box. Only glitch was they forgot to ship my bonus kit, but I called right away and they shipped it to me the next day. It wasn't supposed to arrive until Monday next week, but it was delivered today on Saturday. Thanks everyone at Ken's.

Steve Flesher

Excellent customer service and huge selection. My wife and I own a small handmade apparel company and were able to purchase equipment and supplies from Ken's very quickly and easily, even during the quarantine. We then purchased an embroidery machine by Janome and have had a blast experimenting and playing around with a new part of our business. Ken's was able to set us up with a huge assortment of thread as a starter kit for our machine and the colors they selected for us was awesome!

Ju H

So far so good., I do not have any Dealers near me , I am disabled and can not get to one. I tried the dealers within 100 miles of me. Both were a tad shady. One wanted to charge me extra to use my CC. They said it was same as financing and Only could get the lower amount I I paid Cash. The other in Duluth Ga. really didn't want to talk to me since I told him I would not be the one to pick it up. So I was recommended Kens from a Facebook Group . I talked to Jeremy that first day. He didn't try to over sell me anything. He listened to what I wanted. I ended up getting just what I needed and nothing more. He didn't over sell anything. I bought a re-manufactured machine , that he said came with full warranty as a new one which gave me the extra to purchase the upgrade kit to expand. Maybe I can get basic software at later date. Since I am out of state ( which makes me a bit nervous about getting service) which after 30 days, I am responsible for all shipping charges. He had my choice in here in 2 days and I didn't receive all the goodies some talk about such as starter packs or basic software but I did receive 4 spools of thread which I do like the quality. Plus he added the upgrade for me which I paid extra for but was kind enough to do it before he sent it. . My experience was a pleasant one. But the first couple I called made me want to forget about sizing up and forget dealing with any dealers. Hopefully I will get the same service each time I call that I got the first few days that I was purchasing the machine..

Sue K

I purchased my second machine from Ken's Sewing Center two days ago. Once again, it was a wonderful experience. The staff was very friendly, helpful and delightful to work with. They are very fair in their dealings. I have also ordered from Ken's online and every time things went smoothly and they shipped very quickly. I highly recommend purchasing from them.

Debra Bisacchi

WOW! Buying a sewing machine online can be risky, but their customer service was better than any I have received from local sewing shops, and when I had problems with my new machine they asked if I want to swap it for a new one. I did. No problem. I will do more business with Ken’s Sewing Center.

Nikki Arko

From start to finish the customer service was amazing. The staff took time to answer all my questions. The layaway plan was so convenient. I live several states away but received my machine in a few days. I will definitely order from them again.

Julia Bowden

I have ordered a Brother Embroidery machine online and have been dealing with Amanda Allen. She has gone above and beyond to make sure I have been happy. And while I have never met Amanda I feel that I’ve known her forever! Now just waiting for my machine! Thanks for your patience Amanda!!!

Alvin Vega

I ordered a Bernette Sew & Go 1 for the first time from here and the communication and service was too notch. I received the sewing machine in only 3 days and was exactly as described. I give Ken's Sewing Center an A+++++. I highly recommend to all and I will definitely do business with them in the future.

Alison O'Connor

Great customer service and great prices. Got my Juki machine just before Christmas. Would highly recommend ordering from them and not Amazon.

les haffner

I would like to take a second to say what awesome customer service Ken's has. I'm talking 3 years after the sale Brad with the service dept. is helping me as if I purchased today. We have purchased 2 multi-needle machines from Ken's and will continue as long as they are around. If you want top notch service and support and a friendly staff with great prices look no further. AAA++++

Carolyn Dehner

Amazing customer service. Bought a sewing machine from them via Amazon, but had to suddenly leave town and wasn't home for delivery (requiring signature). They were very responsive whenever I sent a message, and when the machine was mistakenly returned to them, they sent another one asap. Very competent and cooperative. Thank you!

Pat Hines

This place rocks! Donna has been so very patient with me purchasing and learning my Brother PE-770 over the last 3 years. They go the 3rd and 4th mile to be helpful. Their prices are the very best. Fast shipping, too. They know that I live in Moore, OK in tornado alley and they show genuine concern for me in the spring! Also, Jeremy in the technical department treats me like he has all the time in the world. More than fair and helpful. It seems to me that they believe in "doing unto others as you would have others do unto you"! I keep threatening them that when I go to see family in Huntsville, Alabama, I am going to come see them and give them a hug for ALL their help. And I will surprise them with a visit! I highly, highly recommend Ken's for all your machine embroidery needs!

Jean Richmond

The greatest service I've received in customer service in a long time. Found they had a return of a Janome 6650, which I decided I wanted, but before I made my final decision, it was sold. Tina worked her magic and got me a new one at a great price and the rest is history. It's on it's way. Merry Christmas to me! Thanks, Tina!

Ed Martin

We recently ordered a new Janome sewing machine through Ken's via their Amazon Marketplace store (we felt like we needed the Amazon security blanket since we'd never dealt with Ken's before). What I didn't notice is that the listing on Ken's website included some extra feet that were not in the Amazon listing - this was MY mistake. Kind of makes sense, since Ken's needs to pay Amazon a commission. My wife called to inquire, and the woman at Ken's who answered the phone (no phone menu, no transfer, no "I need to ask my manager") quickly said that she understood how we could have misunderstood the listing difference, and that she would send the extra feet free of charge. They just arrived today, 3 business days later. I'm kind of impressed that Ken's made us whole on something that after all, was our mistake. Next time, I will definitely deal directly with Ken's and cut out the (Amazon) middleman. I'm really impressed and would recommend Ken's to anyone out there. Ed

Dell Richards

My Janome 14000 was delivered yesterday exactly as Kevin said it would be! I am thrilled with the customer service I received from Kevin and his team at Ken's Sewing! I deliberated for several months before deciding on this machine. I am positive I made the right decision! Thank you!!

Gaynor Mueller

I had the BEST customer service from Donna at Ken's Sewing Center. Called me about a product as promised, and no pressure when I said my purchase would have to wait a couple weeks. Called back to place the order and still received super friendly and fast service.

Jane Kiwi

Kevin and his brother are amazingly helpful and knowledgeable. They provided our large group with great service. They don't stock fabric because much of the store is devoted to every kind of machine you could want, but we all went away with scissors, rulers, and a wide range of other items.

M P

I had placed an online order about a week or so ago (customer service when calling with inquires was excellent), something came up and I needed to cancel. No questions asked, and they already issued a refund. What great service.

DJL

I was told by a sewing center in My area that my Janome MC compulock 888 serger couldn't be repaired because the tension board was out. I almost just left it there for parts! I was so disappointed. He had it for several months and never let me know the situation. I started to shop for a new serger. I didn't find anything I really wanted that was affordable. I called Kens sewing Center after seeing them on Amazon and e-bay in the past and asked to speak with someone who knows serger. I spoke to Jeremy I believe who works on them. He asked what I currently used and explained the situation. He said he had not heard of a tension board on that machine. He said if you are willing to send it to us I will look at your machine and if I can't fix it all you are out is the shipping. I decided to go for it. I shipped it and it was repaired and returned within about 10 days!!! These folks rock!!! I highly recommend them! If you have a Janome Compulock serger Jeremy is the man to work on them! It was almost a year ago it works like a charm to this day!

Therese Connell

I ordered a refurbished Bernette b37 from Ken’s. When the machine came, I couldn’t believe that I had been upgraded to a Bernette 38. Perhaps they were short on my requested machine, but I know I will be purchasing any needed products from Ken’s from now on.

Margie Tumlin

My experience with Ken's has been stellar. In the past few years have purchased 4 machines and other accessories from them. Purchased a Janome 9400,what a sweet machine and three other Janomes, two as gifts for my neices. They are as pleased as I am. Am partial to Janomes always reliable and easy to use. At the ripe old age of 78,decided to learn to quilt. Fortunately I am about 70 mi. From Ken's. Needed some assistance with setting up and learning about free motion quilting on my 9400.. Jeremy patiently assisted me and I am having a grand time learning now. Highly recommend Ken's .

Marcia Erickson

Good selection of sewing machines and great staff.

Elisabeth Zillinger

I found Ken’s Sewing Center through a google search and I’m so happy I found them. Keith gave great advice and I’m very happy with the serger I ordered from them. I also got my coverstitch machine fixed and it works great again and it was for a great price.

Herbert Bloomer Jr.

Bought a new Brother Pacesetter Inno-ís PS500 sewing machine a couple weeks ago and could not get it to sew as it was knotting up the thread near the bobbin. We went in, asked Brad if he could figure out what the machine or user was doing wrong. He set it up and right away noticed one area that was threaded wrong. Brad had it purring like a kitten in 5 minutes! (It was the user, not the brand new Brother Pacesetter Inno-ís PS500!). We will definitely be using Ken's Sewing exclusively for our sewing needs! And one day, The Big Green Egg BBQ too!

Janice Blackburn

Bought several machines from them. They are always very helpful.

Sherry Hill

I am a new quilter, so I had to order a machine foot in order to begin. They had exactly what I needed. Plus I ordered gold plated seamstresses scissors that were darling! The part to brag about? It came in two days! Thank you Ken's!

Dennis Cunningham

My family and I have had a great experience with Ken's Sewing Center. Questions and concerns were addressed promptly and professionally. We highly recommend the company!

Melissa Landry

Hands down some of the best customer service! I will shop here again. Call and ask for Amanda, she was more than helpful!

cheryl Simmons

I love this place! Kevin is the best!!! I ordered my Janome 15000 from them and I love it. Since then I've started ordering ALL of my embroidery supplies. Thanks so much for helping this beginner!!!

mitzi fitz

Their customer service is above and beyond. I can't believe how helpful and nice they were even when things with my order got complicated. Great products and selection too. But buy from them because they are great people who will help make everything right.

Tim Elam

Great selection of products, both in store and online. Outstanding service and customer support. The staff are wonderful, friendly, and helpful. Highly recommended!

Cheryl Holloway

The customer service is outstanding! I had an issue with a certain machine I had ordered and Kevin and Amanda took care of what needed. I would recommend this company over and over and if I could give more than 5 stars I would!!!

Rachael Erfurdt

I live in Missouri and had an issue with one order I had placed. I called, the lady on the phone was super helpful and she immediately got it taken care of!! I will be ordering from them again in the future!

Jessica Skibicki

WONDERFUL!!! I have bought over 7 machines from this store and they are amazing! Donna is the SWEETEST person you could ever imagine working with! I would recommend them to everyone! You can't beat Kens!

monika

I LOVE Ken Sewing center, it is my to go place online. They ship promptly, they take orders over the phone...very helpful, and their customer service is outstanding. Highly recommend

James Clark

I am in the process of buying my third embroidery machine from them. The staff is super and so friendly and very helpful. You can't beat their prices and all the help they give you. Frenchie

Rick B

Great place! The machine I ordered was not in stock, but they sent me an even better model at no extra cost. Great communication. Highly recommended!

Heather Helton

I've bought my first embroidery machine here and I couldn't get any better service anywhere nice friendly people and great service for purchasing a sewing, embroidery or quilting machine they fixed my sewing machine I had gotten from my mother-in-law when she passed away and loved this place ever since..Keep up the great service thanks!!!

Amanda Mcdaniel

Ordered a machine online. The customer service that I received was amazing and I love the machine. Couldn't recommend Ken's enough.

Mindy Roeske

Absolutely THE BEST business...SERVICE, HELPFUL IN EVERY DEPARTMENT, EXCELLENT PRODUCTS... (Love my two Janome's & the accessories and support on care and service). From Kansas City, I THANK YOU ☆☆☆☆☆☆☆☆☆☆!

Barry King

They are a big green egg dealer and they are very nice will help you Out with any of your needs , questions. prices are good I would recommend Anyone that wants to get a green egg go see them friendly service

Charlie C

Great place, good ppl. Plenty of equipment to choose from and a great staff that will let you know what you're looking at buying. They will explain the differences between the machines and help you make a good selection.

Al Dockery

Ordered an OTT light late Friday afternoon. arrived in Little Rock Tuesday morning in great shape. Very efficient.

Kaye Wise

Wouldn’t even consider buying a machine from anyone else even though it is a 100 mile trip one way. Customer service is excellent and Brad and Will are the best!

Jeanette Nichols

So happy with the customer service I received buying a used serger over the phone. Top-notch expertise and warm, friendly, knowledgeable service!!!

linda williams

Always helpful I just love this place I’ve only ordered online but plan on making a trip there. Their staff is always willing to answer any and all questions. No other place to shop ladies

Diana Kosty

I FIRST CALLED 1 YEAR AND 6 MONTHS AGO. I NEEDED NEED A SEWING TABLE. A Horn of America 5280 Super Quilter's Dream Sewing Cabinet. I CALLED 5 OTHER PLACES AND COMPARED PRICES AND THEY HAD THE BEST OVER ALL PRICES THAN ANYONE. NOW FOR THE TIME SHE(DONNA) PUT INTO THE SETTING UP AND DELIVERY OF THIS VERY LARGE PURCHASE WAS REALLY EXCELLENT SERVICE AND VERY PATIENCE WITH ME FOR I AM JUST LEARNING. . GOING INTO DETAIL AND GIVING ME HER UNDIVIDED TIME.. LOOK THE PROBLEM IS NO CUSTOMER SERVICE IN TODAY'S WORLD!!!. SHE HAS WONDERFUL KNOWLEDGE AND CUSTOMER SERVICE... WHAT SOLD ME ON EVEN BUYING IT FROM THEM WAS DONNA. IT WAS MOST EXCELLENT CUSTOMER SERVICE EVEN RIGHT DOWN TO DOING WHAT EVER IT TOOK TO GET IT TO ME!!!! AS A CUSTOMER WHO DON'T EVEN LIVE IN ALABAMA. I LIVE IN FLORIDA.I COULD HAVE GONE RIGHT IN THE NEXT CITY OVER AND DID GO THERE, THEY WERE RUDE AND NOT WILLING TO HELP ME. THEY FIGURED I WOULD NOT GO THRU WITH THE DEAL. THEN ONE WOULD NOT EVEN BRING IT OUT TO MY HOUSE FOR A DELIVERY. IT WAS 800 POUNDS WITH SHIPPING MATERIALS WRAPPED AROUND IT. THEN I NEEDED SOFT WARE FOR ANYONE WHO REALLY WANTS TO READ THE TRUTH ABOUT MY EXPERANCE:FOR MY MACHINE TO DO MANY OTHER DESIGNS TO MAKE WHAT I WANTED ON IT. SHE GUIDED ME TO THE BEST ONE. I CAN NOT DESCRIBE THE SMALL THINGS SHE AND THE OWNER WERE ABLE TO DO SO I CAN HAVE A GREAT DAY ON MY MACHINE. FIVE STARS JUST DON'T CUT IT I GIVE MANY THANKS AND YES, I BOUGHT STUFF SCENE THAT TIME AND SHE WILL TAKE THE TIME TO GO OVER MY QUESTIONS AND HELP ME GET THE RIGHT PRODUCTS. I HAVE ALWAYS BELIEVED IF YOUR HONEST WITH SOMEONE AND KIND THE SAME WILL COME BACK TO YOU. LIKE NOW I CAN'T BELIEVE SOME OF THE TWO REVIEWS I HAVE READ BECAUSE THEY OR ANYONE THERE HAS NEVER BEEN RUDE OR UGLY TO ME OR MY HUSBAND EVER........ "MANY THANKS TO YOU AND YOUR STAFF KEN AND DONNA" TO THIS DAY, I HAVE NEVER BEEN IN THEIR STORE, JUST DUE TO THE DISTANCE AND MY DISABILITY TO DRIVE NOW....I WOULD LOVE TO HUG HER AND PERSONALLY SAY THANK YOU.MABY ONE DAY I WILL GET TO GO TO THE STORE.

Corrie Leber

Absolutely fantastic customer service! Thank you so much for your help. I would recommend Ken's Sewing Center to anyone.

Sharon Willmering

Great people. They processed an upgrade to a sewing machine. Really helped me get the choice right. Thank you.

Robin Lazenby

Only place in the Shoals to get your sewing machine repaired. They have a good selection of pre-owned machines also.

Tracy Hill

Awesome an Friendly Owner an Staff 👍. …

Haley Knight

They are all great great guys! Friendly helpful service. And great prices for all your sewing needs!

Eric Helal

After an initially poor experience, Kevin resolved all of my issues and made my experience positive.

Samantha Smith

I love Ken's! ALWAYS helpful. As soon as I open the door someone is asking me if I need help which helps when I'm in a hurry.

Cathyanne Raper

Great Place to get all sewing Notions. And sewing machines.

Rebecca Elliott

Wow! Fast service. Ordered a sewing machine and it was on my doorstep in a few days. :)

Neal Martin

Very friendly and helpful staff. Good location. Wide range of equipment and supplies.

Vee Honea

Absolutely the best customer service! They go above and beyond. Great prices on the brands I love.

Steven Grabosky

Amazing customer service, processing, stock, availability, and shipping. Couldn't be happier. Fantastic!

Erik Harris

My wife states that this is an honest, ethical business with great customer service, and great servicing and repairs.

Jennifer Pennington

Very nice sales lady. Have alot of machines to choose from.

Les Haffner

If you need service or advice Jeremy is the man. Been working with him for years now.

Amy

Wonderful service. Agent Tina was very kind and helpful. Thank you!

Alissa Johnson

Arrived safely when they said it would arrive.

Bonita Moore

Very nice and attentive folks to do business with ! Look forward for years to come in dealing with them all !

maryann thomas

They are always so helpful and their service department is first rate!!

Rhonda Baldwin

Great place to do business. Very friendly. Well worth the drive.

Rebecca Taus

They've been very helpful each time I've called. And, I'll be calling again I'm sure.

Master Space Time

I did business with this company for the first time and ordered a brother 1634d serger.

Regenia Greenhill

I love this store - it’s my go to place😇 …

Linda West

Great place for sewing and embroidery machines, very helpful and informative

Barbara Jarchow

Excellent, friendly staff! Will buy from again.

Christine McClantoc

They do good work

Stephen Bluma

Very helpful very knowable up front

Brian Embry

Great people and great service

Patty Pinkstaff

My ColorPlay embroidery threads just arrived along with my Sunset Thread set. Extremely happy and the colors are gorgeous! Thank you for making these affordable. I will be ordering again next week.

Brad Myers

Anthony Poe

Amber Reno

Jackie Fitts

Angelica Tahara

Ntongo Prossy

Jan Anglin

Todd Strassner

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