Reviews of Haywood Appliance - Asheville Showroom. (Appliance Store) in Asheville (North Carolina).

Haywood Appliance - Asheville Showroom

161 Reviews

130 Comments

Appliance store

Appliance store

1378 Hendersonville Rd Ste J, Asheville, NC 28803, United States

Description

Information of Haywood Appliance - Asheville Showroom, Appliance store in Asheville (North Carolina)

Discover the opening times, the location, contact, popular times, photos and real reviews by internet users.

This place has a very good rate, they treat their customers well and you’ll feel welcome, super recommended

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Open hours of Haywood Appliance - Asheville Showroom

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Reviews of Haywood Appliance - Asheville Showroom

Daphne Fox

Our salesperson, Karl, was very knowledgeable about the products and lead times for different manufacturers and the showroom is a great resource to actually see and feel the appliances. That said, the main reason we only purchase appliances at Haywood Appliance is their service. They service every appliance that they sell and if you have ever tried finding service technicians to work on certain manufacturer's products around here, you'll understand how important this is. I have dealt with Alicia in their service department and she has been so very kind, helpful and resourceful in solving any problems we have had. Eddie, the technician, was extremely knowledgeable and patient in addressing any problems we have had. I highly recommend buying your appliances from Haywood Appliance for their value and service.

Tom Cramer

My wife and I have had careers in home remodeling for 40 years, so we know what good service is. Haywood did everything right. Salesman Doug Wetherill did a fine job helping us find the right refrigerator, located one, then gave an accurate delivery date. Jacob and Jordan delivered exactly on time. They removed the refrigerator's doors and drawers rather than trying to squeeze through our house door. This took extra time which they cheerfully did.

Mel Russell

We were in the market for a new gas range and went to Haywood to see what they had to offer. They had a great selection, and our salesperson Shawna was absolutely super to work with. She is incredibly knowledgeable about not only the appliances, but also about the building industry in general, and gave us a ton of great advice. She spent as much time with us as we needed on two separate visits. Highly recommend this local business!

Judith Hunt

Brent was not very friendly when we entered looking for a dishwasher! Came hoping for better customer service than previous experiences with Lowes and Home Depot! Brent was not very interested in pending time with us to anxious to leave us and go back to his desk! So we walked out!

Kelly M

We are overjoyed once again with Haywood Appliance. We purchased a dishwasher a few years ago with Dan and despite a difficult installation, the crew that was here was patient and helpful. Now we are in need of a new fridge. I called and Joe helped me to complete my purchase over the phone and through email correspondence. Another great experience! It is so important to keep purchases local and this store has been a joy to work with both times!

Janet Reeves

My salesman was Brent. I remodeled a kitchen and bought 4 appliances. I feel I got a good price. They held the inventory until I was ready for it. They were conservative in the timing of the installations for each one until it was the proper time to do it (ex: they hesitated to do certain installations until the counter tops were in to ensure it was flush with the height of the counter). They did not charge for each trip out. Brent went out of his way to review my kitchen area to help me determine what I needed to do to ensure I was ready for when the installers came. I highly recommend them! Would use them again.

Robyn Torres

Jon and Philip were at my house to deliver a new washer and dryer. They were knowledgeable, respectful and friendly. I'd forgotten how wonderful the Haywood experience was. It's been 6 1/2 years since our remodel. Our entire kitchen was furnished by Haywood. Now so is our laundry room!

Patti A

Just had DANNY here to look at our Bosch Induction Stovetop. He was not only extremely professional but truly kind. His knowledge of this cooktop was impressive. I know I will be using Haywood Appliance Service for all of our Bosch appliances. Thank you Danny!!

Patrick Lane

I had issues with a high end built in fridge and freezer unit. Dealing with the Brand manufacturer was a nightmare. Haywood service department stepped in to help, particularly Alisha!! She took the lead in dealing with the manufacturer(whom Haywood no longer carry’s their products) and after a long process was able to resolve the issue. Alisha and her group were so helpful and knowledgeable!! I plan to replace the unit and will definitely go with Haywood Appliance again. Appliances is what they do!!! Go with an expert!!

Jeremiah Fraser

Shopped around for a few months looking for an upgrade to the stove that came with my new home, when I stopped in to Haywood Appliance. I had a specific Frigidaire Gallery model in mind and spoke with Ken, who was happy to listen to my needs and what I wanted, and was very willing to help. Even though the exact model I wanted was not in their stock, he went out of his way to check availability and pricing, and located the one I wanted. He respected my budget, and there was no pressure or upselling, and he even printed off several spec sheets for similar models so that I could take them home and take my time deciding. By the time I was ready to buy, the model I wanted had been superceded and was no longer available. But, they checked into similar models and I wound up getting the upgraded brand new version including the 5 year warranty for less than the discontinued one, and also at a lesser cost than any of the local box stores. The delivery was delayed due to our "new normal" circumstances, but they kept in touch with ETA updates, and accomodated my schedule when the stove was finally available. The delivery men were very friendly, quick and professional. I love the new stove and could not be happier with my purchase or my experience. I would highly recommend shopping here before going anywhere else.

Ed Melloy

We recently had to replace our microwave and Karl Bauer made the ordering process so easy. I would like to commend our installers Jon and Sean. The installation went perfectly! They were efficient, courteous, and left our kitchen clean. Great job guys!

Tom Walden

Just took delivery of our new washer and dryer...Jon and Sean were a joy to work with!!!! Called 20 minutes out , installed the new and took away the old. No fuss no muss. These guys were personable and very efficient. They were a joy to work with. Couldn't be happier.

Curt Tucker

I have purchased 2 homes worth of appliances from Haywood and found them to be terrific to deal with…during and after the sale. our Salesman was Joe Barber and he worked hard to get us what we needed and helped with storage until our home was ready. We recently had a service call with Danny Dotson and he was very professional…called before arrival…arrived on schedule and solved our issues quickly. I highly recommend them.

Warren J Gaughan

I purchased an oven in the Asheville showroom that had issues just past the manufacturers deadline. With the help of Alisha, I got an OK from the manufacture to correct those issues; no charge. Travis, who does repairs, came & fixed everything perfectly. I think my stove actually heats up faster than it used to, thanks to his repair work. I really appreciate everyone both at the Asheville & Clyde showrooms. The sales (Joe) and repair people (Alisha & Travis) that I dealt with all work as a great team to support the customer who has purchased from them. There are other people too who were helpful: Whitney & Amanda. In short, I got personal treatment from a longstanding independent company that no big-box-chain could come close to matching.

Sandra Mahar

Our new Bosch dishwasher is amazing! I love how quiet it is and how clean our dishes are, especially with a pandemic! When I called Haywood back to help us better align the dishwasher ! Josh & Tony did a fab job coming out to align the dishwasher with cabinetry! We so appreciate these hard-working, dependable people! 😊 …

Julia Welch

The service tech Travis came out to look at my Bosch dishwasher because it always smelled like it had stagnant water in it. He taught me how to clean it regularly and gave me all kinds of useful tips that you don’t find in the manual. He also gave me several useful tips with my Bosch washer, dryer, and stove. He walked me through all the maintenance routines and went beyond what the manuals say to do. He showed up on time and was incredibly polite and professional. I highly recommend Travis and Haywood Appliance!

Eli Machen

Aaron and Sean provided excellent service! They were considerate, thoughtful and very careful when installing my new fridge from Haywood Appliance.

Valerie Owen

Haywood Appliance sales and service has been wonderful. Joe in sales helped with some decisions for our kitchen appliance suite for our new build home. The store was selected by our builder to supply our appliances. Joe even had a great recommendation for our cabinet size decision. Dan was also helpful with our recent garage freezer purchase. Sadly, we have had a couple of manufacturing defects with our refrigerator and we are on our third one. Service and repair reps RJ (and Travis), provided service that went above and beyond. On our second appliance RJ came several times to get us refrigeration until we could get a replacement (supply chain issues). Stephanie was great in working with the manufacturer rep to get us replacements and kept us informed about possible delivery dates. This past week our new (third) refrigerator and our new garage freezer were delivered and installed. While the manufacturing defects were not the problem of Haywood Appliance, they sure treated them like there were. We have recommended Haywood Appliance to all our friends and family. It is a great local business that cares about their customers.

Bruce Sinift

We used Haywood Appliance for repair of our refrigerator. Travis was the service tech who came to our house. He was very knowledgeable and responsive to our questions. Would definitely use them again. Great to get local service in a rural area. Have since purchased several large appliances from them and found the prices to be very competive (and in some cases significantly lower) than those offered from the major big box retailers.

Ubi Vansant

We bought a new washer and dryer from Malinda Graves after we called the Asheville showroom and were delighted to receive them delivered and installed, timely and well. Unfortunately there was a very serious defect in the washing machine which could not be seen from outside nor ascertained by the running of water into the empty drum and draining it. We reported it, and they sent mechanics who verified the severity of the problem. Then there was difficulty in getting parts for the machine, so Malinda told us that we would receive entirely new units as soon as LG would send them. It was very difficult to wait as long as it took, but I cannot imagine how it was from the point of view of Haywood Appliance, who was in no way at fault for the defective unit or the shipping delay on the replacements. The new units were installed by the crew competently and well, and they are even better than the ones they replaced. Haywood Appliance came through for us in a very hard situation. Malinda Graves and all the other employees we dealt with were unfailingly courteous and helpful. We highly recommend them!

Kris Chapman

We worked with Haywood Appliance to purchase appliances for our new home. We made an appointment with Joe Barber and he gave us his full attention. He is incredibly knowledgeable and was very patient with us. He was able to educate us about all of the different manufacturers, features, and functions. He was very helpful, polite and did not rush us. Their pricing was great and they delivered everything when we were ready for it. They stand behind their products, offer installation and even service too!! Cameron and Stephanie are great and it is wonderful to have a local business who cares about their clients and their community. Thank you guys for such an awesome experience!!!!

Carol Harness

We are very pleased with our new LG dishwasher purchased at Haywood Appliances. The two men who installed it were Dustin and Sean. They were so polite and professional and did a wonderful job for us. No more big box stores for us. Haywood Appliances is our shopping choice from now on.

Tom Henkel

We bought a refrigerator, stove and dish washer from Haywood in Asheville for our home while it was being built. Our latest interaction with them is typical of our experience with them since day one. I called about repairs needed to both the refrigerator and stove. I called service and had a nice conversation setting an appointment with a two hour window. On the day of, Travis, the service tech, called about the start time of the window. He told me where he was and how long it would take to drive directly to my home and confirmed it was still a convenient time. It took two visits to do the repairs as parts has to be ordered. Between the two, Travis diagnosed the problems we called about, offered and fixed an afterthought problem of uneven cooking in the stove and did a system update. He is clearly very good at his job, knowing much more than just what is required to do the task, and manages to work quickly, without making a mess or causing damage, and is very friendly, not seeming to be bothered by customers hanging over him watching the work and asking questions. All of our experiences with Haywood Appliance have been far superior to what has become the norm for most businesses today.

Helen Weinstein

My delivery guys Jon and Sean were amazing. On-time, courteous, professional, new their stuff.

Marcia Martin

Needed a new oven as mine's control board stopped working and was no longer being manufactured. My sister-in-law, who is a designer, recommended Malinda at Haywood Appliance. I did everything over the phone and e-mail; did not even have to go in to the store since I knew what I wanted! The installers were polite and thorough, and I love my new ovens! Great customer service.

julie wilson

I highly recommend Haywood Appliance to any homeowner ,as I am, for appliances. We, (my husband and I) bought a freezer from Cameron Hardin(one of the owners)and he showed us exceptional service while we were in the showroom. Great service because Cameron knew all the pros and cons of all the appliances that we were looking into. He took time to find out what our needs were and directed us to the brand that fit our family. We like very much that Haywood Appliance is a family owned and operated business. When I visited their new store, and the salesperson was very personable, and quick to welcome me, I understand atmosphere like that comes comes from the top down. So, as I stated in the beginning...I highly recommend Haywood Appliance!

Stan Porter

I feel like the family owned business appreciates their customers, unlike the big box stores. The service was great.And when our new fridge needed a little adjustment- it was tilting down a bit, causing the door to swing open- Danny fixed the problem for us. No complaints at all. I'm glad there's still a place for independent businesses. They're worth supporting.

Sarah Boyce

We had impeccable service dealing with Haywood Appliance. We are a business as well, and needed appliances for our employees quickly. We had a very pleasant experience without any issues. We worked directly with Cameron Hardin, the manager over the Asheville location. His knowledge of appliances is endless, you can tell he takes pride in his work and the companies success. His attention to detail and speed to respond showed through the whole process. The delivery team was also very professional and prompt. They delivered the appliances without any problems and were very pleasant. We are thankful to have another local company to support in our area. If we need anything else we will definitely seek out Haywood for all appliance needs. Manager at Quality Musical Systems, Inc. in Candler

Chris M

I had a wonderful experience with Haywood appliance. My salesperson, Dan, was extremely helpful without ever being pushy. After I had my range installed, there was an issue with the oven being slightly miscalibrated so they promptly sent Kevin out to service the unit. Kevin was incredibly thorough, knowledgeable, and super respectful of my home. It's obvious that management cares about it's employees and the employees care about their customers. Thanks for such a great experience all around Haywood.

joan pierce

Our new subzero fridge's door starting making a scraping noise whenever we closed it. We called Haywood Appliance where the appliance was from and they scheduled a Service Tech to come out. Danny was polite, quickly fixed the issue, and helped us to understand the mechanics of the problem and answered our questions. We appreciate the care and service from Haywood and their employees.

Drew Buskirk

We're now on our third purchase with Haywood Appliance and we'll continue to come back for the great service and quick deliveries. Brent in sales and Danny in service both did an outstanding job. Could not recommend Haywood enough, especially over the big box stores.

Jan MacGregor

Dewayne & his crew, Tyler, David & Jon, delivered our new refrigerator after a long wait and handled things so well. They were careful, thorough, called ahead, arrived early in their delivery window, and were very professional. Really appreciate their consistent excellent service.

Superwoman70

After a long stressful hunt for a dryer, the big box stores are idiots.. We walked in and we're politely greeted, had a knowledgeable , professional and very courteous sales man. He answered our questions, no pushy sales pitch. We bought the perfect dryer. Yea it was more than I wanted to spend but we got the perfect dryer that should last us a lifetime. They delivered and installed the next day, no problems, with very polite, knowledgeable technicians. They did charge for delivery and installation but so did the big box stores and by shady delivery and setup people. But it was a cheaper cost from Haywood Appliance. We will definitely go directly there for any future appliance needs. I highly recommend them.

Reavis Eubanks

Aaron and Sean installed our new Bosch refrigerator and took away the old one. They had to move some furniture in order to do this. Very efficient and professional. We talked with them the whole time they were working. Haywood is the best. Thank you for a wonderful job, Aaron and Sean!

James LeBoeuf

Aaron and Sean did a great job delivering and installing our purchase. They were prompt, professional and courteous. We look forward to continuing to do business with Haywood Appliance in the future.

Michael Holdcraft

Haywoods's Service Tech, Gary Seay, came out to our home to service our Refrigerator. The Ice maker was not functioning. He showed up as scheduled and got it working after replacing several parts. Friendly, and knowledgeable. He did a great job.

D'Ann Ford - Premier Sotheby's International Realty

I had an issue with my dishwasher locking on me and I couldn't figure out how to unlock it. Travis was so kind to show me just how easy it was. Needless to say I was embarrassed , but he let me know it was understandable how I was confused. I highly recommend Haywood Appliances as a source for your appliances; their service dept. is responsive and professional on all levels.

Ed M

David and Jon arrived right on time to deliver, and stage, our new refrigerator, washer & dryer. They were both careful around or home, professional, respectful while engaging in fun conversation. Both excellent representatives of Haywood Appliances. Excellent customer services. Thank you both

Bill Hogan

My wife and I had a great experience purchasing a Wolf 48 inch range and a Zephyr 48 inch range hood. I cannot say enough about the courteous help we received throughout our purchasing decision. It was such a pleasant experience. Our vent hood and range were delivered yesterday and the delivery team did an exceptional job installing the vent hood and connecting the range. We received courteous, professional and friendly service from the sale to the delivery and installation. We highly recommend Haywood Appliance.

Sally Henderson

Brian James is a miracle worker, a true magician. I had had a less than satisfactory dishwasher installation, so Haywood sent Brian to my home. He did everything perfectly . . . even the things which had seemed impossible. There were so many things wrong when he arrived, and nothing but perfection by the time he left. Also, Amanda (in parts dept., I think) was just wonderful to me. She was cheerful, and she ordered one replacement for a damaged part as soon as I told her about it. She trusted what I said. She was also the one who arranged for Brian to come, and she called several times to follow up and be sure all was well. I spoke to Mr. Steve Hardin, the owner of the company, to tell him how wonderfully Brian and Amanda had done everything. He was just as marvelous as they had been. YOU CAN TRUST THIS STORE!

Tracey Presley

After going to several places in the area to select our appliances for our new home, we knew Haywood Appliance was the company we wanted to choose. We received personal, friendly knowledgeable service with Cameron. Haywood offered top of the line products at a great price. Even during the challenges of COVID, Haywood communicated regularly and offered other solutions to meet our needs. As luck would have it during the pandemic, we were moving in at the same time as our oven was being installed. On that day, the furniture delivery folks managed to get their large truck stuck at the base of our driveway. Shortly after, the Haywood team arrive to install the oven. They quickly assessed the situation, went into resolution mode and were able to move the furniture truck. They then helped unload and set up the furniture (better than the SC furniture company btw), broke down boxes and expertly installed the oven. Lastly, we had a concern regarding our ice maker. Haywood responded quickly by sending Gary to assess and educate us. Not only did he help me to better understand the refrigerator but also offered excellent care/maintenance tips for our other appliances. This group is top notch! I would highly recommend them if you are looking for any new appliances.

Cheryl Hartley

You can tell that this is a family owned business, because they give you the impression that they really care. Danny was here yesterday to replace a panel on the range that had a very minor dent, having been shipped that way from the GE factory. Even though the damage was minor, everyone took the problem seriously. (Danny was also very good with our over-friendly dogs!) Additionally, I had a rebate problem that was the result of the factory taking so long to fill the order. I spoke with Cameron and he promptly figured out a solution for us. Kudos to Haywood Appliance for offering competitive prices without having to deal with a big box store!

Lois Sutton

Our freezer (not purchased from Haywood) began to intermittently leak water. Even after taking a back panel off, we could not find the drain to check it. We called Haywood and a service rep came the same afternoon. He identified the issue (yes, a frozen-over drain hole & line) and cleaned it out. Before even starting he asked for towels to prevent water leakage on our floors, and he gathered them up after completing the repair. Responsive service with respect for our home! What a professional combination!

Frank Owen

Dan @ Asheville Store/Showroom could not have been more knowledgeable or informative – a true pro! The delivery team - Jacob & Tony - were equally impressive. They showed when they said they would and installed the Washer & Washer skillfully & exactly where we wanted it. Why look anywhere else but Haywood Appliances! 👍🏻👍🏻👍🏻👍🏻👍🏻

billj696

I had an excellent experience with Haywood Appliance thanks in large part to my salesman, Cameron Hardin. I was moving into a new home & because I didn't know the exact date my home would be finished, Haywood Appliance was able to hold a refrigerator, washer, & dryer for me until my closing. Service was great, questions were answered, & delivery was a breeze. The 2 delivery men were very careful not to scratch the floor, the plastic was removed, & explanations were given. The delivery was done very efficiently & in a timely manner. Also the delivery men arrived within their designated time. Communication was always good with Cameron via phone or e-mail. The store makes it very convenient to leave a voicemail for your salesman. I can't say enough good things about Haywood Appliance. They made the whole process easy with personalized attention to the customers particular needs. Gale J

Madison McGraw

I work for Buchanan Construction as the Interior Designer and have used Haywood Appliances for many years now and have always felt comfortable letting our clients pick out all their appliance needs at the Asheville store. Malinda is a great person to work with and really lets me know her thoughts and concerns about any products. She is always there to help and gets back to me quickly. I would recommend everyone to this store and to the amazing people who work here.

Lindsey Hickman

Our OTR Microwave didn't appear to be venting as it should. Called Haywood Appliance to check it out. Danny was the service tech that showed up today. He was very patient with me while I attempted to explain our concern. He was able to determine that the upper filter was not properly installed and was able to correct it. Thank you Danny! Fingers crossed that this is the solution we needed.

Mike Dawson

We received our new Bosch refrigerator yesterday. The delivery crew of Issac and Colin were awesome. First they arrived on time and were actually early. Next they were very professional and polite and while explaining everything about the appliance to us. Good hardworking young men!

Hugh Greene

Brandon and Jacob were very helpful in delivery and installation of new washer and dryer. The were competent, efficient, and respectful. They did an outstanding job in representing the customer focus of your company.

Steven Schwartz

We purchased all of our appliances from Haywood Appliances. We love our new appliances. We called for service and Travis was sent out to assist us. He did an amazing job and was able to completely take care of our issues. I strongly recommend the company and if service is needed request Travis.

Diane Whitehead

Service Tech, Gary Seay, was thorough, knowledgeable, friendly. He diagnosed my appliance problems and thoughtfully considered all my issues. He had to order some parts, and I am looking forward to his coming back and getting everything in tip top shape!

Ralph Simpson

All of our experiences in the past year with Haywood Appliance have been excellent, including buying new appliances and having those previously bought serviced. Buying actually was a pleasure, with great service from Joe. Alisha, manager of service, was outstanding. Both of them made us feel like our satisfaction was important to them and to their company. Highly recommend.

Rebecca Schmidt

Travis is our service tech for all of our appliances. I can't say enough about his knowledge, professionalism and his ability to work with customers and the appliance brand service centers to fix a problem. He shows up when he says he will. He has everything he needs to fix something and he does his best to make sure the brand name appliance customer center stands behind their product. I have had problems with my Jenn Air double ovens twice in two years. He worked with the Jenn Air service center to make sure parts and labor were covered by Jenn Air both times saving me approximately $4000 even though the ovens were 7-8 years old.

Fred Park

The sales person, Malinda, was excellent. She was very knowledgeable, patient and efficient. The delivery of our refrigerator was on time. The delivery team was efficient, courteous and respectful of our home and property. We received phone calls at each step along the way to confirm details of the delivery. We also received calls confirming the order as well as a followup call the next day. This is our first experience with Haywood Appliances, but we are very satisfied and will shop with them again. We highly recommend them to anyone!

Joe Hagan

Haywood Appliance sells and warranties the best appliances. I was very impressed with their delivery and installation services and appreciate the professionalism of both departments. We couldn't be happier with our new Speed Queen washer and dryer! On the other hand, we're not having a great experience with our Bosch microwave. It's down again for a third time and I'm disappointed with Haywood Appliance's policy of not providing a loaner while the microwave is being repaired.

Patricia Gower

My new dishwasher did not work. Haywood sent out Travis to fix the problem the next day. He had it up and running within the hour. I am impressed by the efficiency of Haywood and Travis.

Amy Austin

After shopping at several "big box" stores with no dishwasher in hand, Haywood Appliance was our last stop. It was our first time shopping there and it won't be our last. Not only were we helped right away, but we left with our dishwasher that day. Cameron was great! He took the time to hear our needs and was an encyclopedia of information on all the brands they carried. Next time Haywood Appliance will be our first stop, not our last.

Karen Isbell

My mountain home has 18 mountain steps and AJ and his coworker delivered my dishwasher and induction stove very carefully and professionally. They were courteous and I would welcome them back any time. Brent was a great help as salesperson. These people do what they say!

Wally Vale

After a long manufacturers delay, our new refrigerator has been delivered. Our sales rep was Dan who kept us informed of the timing and the delivery folks today were incredibly helpful, patience and knowledgeable. Highly recommend. Will buy from them again. Thanks, Wally and Virginia. Black Mtn, NC

Karen Curl

We had to replace the exhaust hood over our stove. Dan Cossart was able to look up the original appliance order from when the house was built and immediately found the proper replacement. Although it took forever for it to arrive, he kept us informed. Because it was to be installed over existing tile backsplash, I was worried about damage. However, the two installers, Dwayne and Dalton, carefully removed the trim, installed the hood and even painted the small area of the wall left exposed so that these two older folks wouldn't have to get up on a ladder. Superior service!

Kemper Brown

Whenever I need an appliance I call Steve Adams at Haywood Appliance. Year in and year out they’ve always done an outstanding job and handle the best most reliable brands. The delivery guys today did an awesome job on a difficult installation. Isaac and Jimbo are outstanding field installation technicians! I highly recommend the Haywood Appliance Team!!!

Brandon Skupski

We’re lucky to have this place in asheville. The sales staff was knowledgeable, and relaxed. I never felt pressured. They have an incredible selection for nearly any budget, and only carry high quality, dependable appliances. Their in-house service department is friendly and helpful, and provides the peace of mind that if you have any issues, a real person is available to assist you. I will never buy another appliance from a big box store, these folks are competitively priced, local, and provide far superior sales and service.

Jackie S

The new french door refrigerator arrived yesterday. The 2 delivery/installation men took great care in removing the frig to be replaced. Next came the new one, they had cardboard on the hard wood floor to roll the dolly with the new frig. The doors had to be removed, the water line set up, film removed, all drawers and shelves set up. Then they verified that everything was working before they left. I would highly recommend Haywood appliance for the purchase and installation of a new frig. BTW this is my second appliance the other is a free standing gas range.

Charles Beitner

The price was very competitive (actualy lower than others) and installation was good. However, we didn't get just what we ordered as we expected a wall oven with both bake and convection, but only got an oven with bake feature. After new oven installed, we were told the dual oven wouldn't fit in our opening, though we had given Haywood the cut out when the order was placed. We should have been told that the dual oven wouldn't fit instead of after the fact..

Lisa Mateboer

Service tech Gary Seay was very professional, knowledgeable and helpful. He had common sense suggestions for the care, and maintenance of our dishwasher.

William Signorini

We purchased a range with Malinda in September of 2017 and when my wife cleaned the oven this past weekend we were unable to open the oven even after it cooled. I was able to release it but it was not functioning normally. I emailed Malinda on Sunday to ask whether they covered service work under warranty or if I needed to call GE. She passed message to service department and they called when they opened on Monday morning and said they would be out 12-2 pm . They arrived as promised and the repairman was very nice. He had to order parts but fixed the latch so we could use oven until the parts came in. I have been pleased with both the sales (Malinda) and service and found prices to be competitive with Big Box stores but more personal service especially after the sale was completed. We will return to this store when future needs arise.

Kathryn Long

As an interior designer, I have met with many clients at the Asheville Showroom. First of all, the selection of products is totally different from the "big box" stores. So, if you are interested in quality appliances, go straight to Haywood Appliance. I have also found the folks who work there to be very knowledgeable and easy to work with. I would suggest making an appointment, if you are seriously ready to make some decisions about the appliances for your renovation or new construction project.

John Diekmann

Had a problem with internal part for a Miele dishwasher. It was an arduous procedure but not Haywood Appliance's fault. The repairman Travis was a great help in diagnosing and ultimately getting the dishwasher up and running.

Bonnie Bittle

Bryan in Installations has been a pleasure to work with. He is very cooperative, uses his initiative and is always pleasant. We are very happy to find he will be our delivery guy. John Bittle

Andrew Schmidt

Ed from Haywood Appliance is a brilliant technician -- he can fix anything! And better yet, he does it was a smile & warm personality. He's always on time and is super efficient. Cannot recommend him more highly.

Bonnie Hester

The showroom in South Asheville is wonderful and the sales staff is top notch! We have been sending our clients there for years and have never heard of a bad experience. When it finally comes time for me to purchase my own new appliances, I will look nowhere else!

Barbara Riccardo

Travis just completed the repair on our Refrigerator. He was punctual, allerted us of arrival time completed the work professionally, cleaned up when finished and as a pleasure to have in our home. All masked up as well. Thank you Travis.

Julie Lizarralde

From selecting the right appliances for our new home to the delivery, we were happy with Haywood. We had one issue that was quickly resolved. Would definitely use them again!

brian williams

Recently purchased a GE slide in electric oven. I'm very pleased with the competitive price, excellent communications, and delivery/installation of my new stove. Purchasing locally was important to me and I am very pleased with the decision to support a business like Haywood applicances.

Jackie Williams

Travis came to our home to repair an ice maker in our fridge. Travis clearly knew what he was doing and was able to explain the problem to us in plain English. We are grateful for his expertise!

Janne Leonard

Danny was great. He arrived early to fix my washing machine, was very efficient. I was very pleased with everything he did.

Anne Huffstuffer

I cannot say enough good things about Travis, he was on time, courteous, very informative and diagnosed the problem with my refrigerator quickly after checking everything out. It was a pleasure working with him.

Laura Sullivan

As a local Interior Design Firm we use and recommend Haywood Appliance on a consistent basis for our projects. They are knowledgable, customer service oriented, and just great to work with.

Anna Osborne

Had a great installation visit today! Brandon and David were the best. Really did a good and thorough job with our new dishwasher. Thanks, guys!

Lynn Davis

Malinda is wonderful, professional and a delight to work with. She listened to my needs and set me up with all new appliances in a price range I was pleased with. She is the best!

Clifford Catalfamo

I have done business with Haywood Appliance store and had a great experience buying from them as well as getting service from them. They worked with me when I had a refrigerator problem and they stayed with me until I got the appliance replaced do to cooling problems. YES! I would recommend doing business with them!

Steve Brookner

Called the day before, to confirm. Arrived early - with another courtesy call to let me know that they were in the area. Did the job quickly and more importantly, cleanly. Workmen were polite, professional, and knowledgeable. This was a lot better than an experience I recently had with a national chain, where none of the above statements were true.

Aaron Joyner

The staff was very friendly, and helpful in guiding us towards appliances that meet our needs. It was especially helpful to see particular sizes and unusual options on person.

Kathryne Alonso

Gary arrived on time and was quick to find the problem with my refrigerator. He had to replace two parts and my refrigerator is running smoothly again. I give Gary five stars!

Mike Nelon

Brent Johnson worked with me for an hour helping me decide which refrigerator I wanted even though I said I wasn't ready to buy. He was very patient and friendly.

Tessa Eaton

Best appliance store in town. They have the most knowledgeable staff and complete service from ordering to installing to repair and maintenance. I only take my clients to Haywood Appliance when we are needing appliances.

Annie Frazer

Ed is awesome! He came out to service our range and knew exactly what to do to fix the situation immediately. It is now working perfectly and we love it. Thank you Ed.

Cynthia Stock

Jon and Sean were friendly and efficient and set up our stove in no time without any hassles.

LSR

The service team worked diligently and with a sense of urgency to correct factory defect and installation problems with our dishwasher, washer and dryer.

Janet Haney

Top notch service and skilled service tech, Gary. Will always purchase from a family-owned business! Repair was above and beyond my expectation. I'm very pleased.

Laurie Hamilton, Ph.D.

Love their repair service (not that I ever need it much!) But I do have six major appliances from Haywood Appliance, ranging in age now from 4 to 8 years old.

Victoria Hudson

The men who delivered my refrigerator were very friendly and professional in the delivery and installation. I was very pleased with their work. Thank you.

Marsha Mills

Everyone we dealt with at Haywood Appliance was professional and knew their stuff. We had a difficult issue and they found a solution in a way that is rarely seen this day and time. Outstanding customer service!

elizabeth

Jacob and Tony were the best. They took great care not to scratch anything and communicated with each other to ensure the installation was flawless.

Asheville Wedding Vendors

We purchased a complete appliance package from Haywood Appliance almost four years ago. WEehave since sold the home but keep in contact with the new owner. We never had nor has the current owner had any issues with the appliances.

Barry Brown

The show room was impressive and the sales people were very helpful and knowledgeable My experience with the service department manager Alisha and my repairman Gary was excellent.

Lindsey Kehres

The staff is extremely helpful and professional. They have gone out of their way to treat me like family and make sure that the lines of communication were wide open so I knew what to expect. I canNOT wait to go back and select my washer and dryer next! Thank you everyone!!

John Hirsh

I want to give a shout-out to Travis for providing excellent on-site technical service on multiple occasions for our appliances purchased at Haywood Appliance.

Jessica Lyons

Received wonderful service that was affordable and efficient for my hard-to-service Miele dishwasher. Would highly recommend!

Teresa Sanchez-Cook

We recently purchased a new washing machine. The sales team was informative without being pushy. Delivery and set up was excellent.

David Kataja

Gary Seay did a great job getting our dryer going again. A pleasure having him around.

Chris Pobocik

We had a problem with a four year old washing machine and are very pleased with repairman Mark Hepfer. Highly recommend him!

Jennifer Pratt Mead

Fantastic selection, expert service, competitive pricing. Couldn't have asked for more while working with Joe B in making new home appliance selections.

John Fisher

Great Selection. Knowledgeable sales staff. Deliverer and installation on time and staff was very through cleaning appliances after install.

jim Samsel

Professional sales staff and very skilled installation team for new refrigerator in challenging location. 100% satisfied.

Tom Growney

We dealt with Joe Barber, very knowledgeable and helpful in determining the proper appliances to fit our needs.

Anthony Carlucci

Did not buy yet,but shopping expierience was good,no pressure tactics,up front pricing,and very informative as far as our appliance needs.Will revisit if we buy from them.Sales rep Dan very helpful.

B Scott McLauchlan

Outstanding sales, service and delivery representatives. Shout to Dan, Jon and Sean.

Paul Hummer

Danny was prompt, courteous and explained the repair needed and why it was needed. Excellent service!

Mary Kennerk

Technician Travis was the best! Prompt, professional and a pleasure to work with!

Jim Bailey

Thanks to Jacob and Tony for delivering our microwave. Appreciated the heads-up when they were on their way.

Gerald Bijeau

Awesome showcase , friendly staff , great selection of items

Alan Janoff

Jacob and Tony were very friendly and efficient. Great store

Chuck Flournoy

Great experience, Malinda was very patient and thorough. Happy to recommend.

Julia Bennett

I had some issues but Haywood resolved them and didn’t charge me at all. Thank you!

Jay lawrimore

Thanks to Jon and Sean for the really great service!

Anthony Dietrich

Competitive prices with knowledgeable and friendly sales staff and top notch customer service.

Elaine Cooke

Great service and very informational about repair as well!!!

sam gess

Great price and service.On time delivery and setup.

tammie brown

Awesome Place to go to eat, and watch a movie, and a game room for kids

Tony Rhodes

Good selections friendly staff

Bob Talley

Attentive staff. Good prices.

Allan Singer

Outstanding service and response.

elizabeth trask

Great service

Ernest Ferguson

Very professional.

Chris Tracy

Polite, honest.

James Croasmun

Our installers, Dewayne, David, and Bryan worked together as a team, and got the new fridge up and running as intended. They removed the old fridge and installed and leveled the new one with no damage to the newly refinished floors, which we definitely appreciated. They were courteous and informed as to the operation of the fridge.

Jennifer Gilbert

From sales (Shawnna) to delivery (James, Brandon & Phillip) everything was top notch. Highly recommend Haywood Appliance.

Anne Parrish

James Brandon and Phillip arrived right on time to install our new dishwasher. They were friendly and professional. After removing the old dishwasher, they informed us that we need to have an electrician come out and install an outlet as the original dishwasher is direct wired. So we do not yet have a new one installed but at least we are closer to success. Thanks guys.

Nick Verdile

Range hood install done by Jon Sean and Cody excellent job. Very neat and polite along with being professional.

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